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there. Thanks for calling. How can I help you today? Pete's Pizza specializes in making fancy pizzas. We're located at 123 Fake Street, Bruce Town, ACT 9999.\n\nIf you'd like more information, you can visit our website at www.pete'spizzas.com or email us at eat@Pete'spizzas.com. Is there anything else you'd like to know? Certainly. Let me start by getting your name. Thanks, Daniel.\n\nCould I get your phone number, please? Great. I've got your number as 0424724429. What's the message you'd like to leave? Sure.\n\nI'll have someone call you back. Let me confirm your details. Your name is Daniel. Your phone number is 0424724429, and you'd like a callback. Is that correct?\n\nAre you still there, Daniel? Did I get all your details right? I recorded your message, Daniel, and someone will give you a callback. Is there anything else I can help with? You're welcome.","paragraphs":[{"sentences":[{"text":"Hi there.","start":2.56,"end":3.1999998,"sentiment":"positive","sentiment_score":0.38518570363521576},{"text":"Thanks for calling.","start":3.1999998,"end":4.16,"sentiment":"positive","sentiment_score":0.6107941071192423},{"text":"How can I help you today?","start":4.16,"end":5.54,"sentiment":"positive","sentiment_score":0.5809519042571386},{"text":"Pete's Pizza specializes in making fancy pizzas.","start":9.5199995,"end":12.42,"sentiment":"neutral","sentiment_score":0.07622983146991048},{"text":"We're located at 123 Fake Street, Bruce Town, ACT 9999.","start":12.8949995,"end":18.095,"sentiment":"neutral","sentiment_score":0.049167999997735023}],"sentiment":"neutral","sentiment_score":0.2540626419442041,"num_words":28,"start":2.56,"end":18.095},{"sentences":[{"text":"If you'd like more information, you can visit our website at www.pete'spizzas.com or email us at eat@Pete'spizzas.com.","start":18.095,"end":25.954998,"sentiment":"neutral","sentiment_score":0.046650767107220256},{"text":"Is there anything else you'd like to know?","start":26.015,"end":27.72,"sentiment":"neutral","sentiment_score":0.05458764499053359},{"text":"Certainly.","start":32.68,"end":33.18,"sentiment":"neutral","sentiment_score":0.036524008959531784},{"text":"Let me start by getting your name.","start":33.32,"end":39.8,"sentiment":"neutral","sentiment_score":0.025643969486866678},{"text":"Thanks, Daniel.","start":39.8,"end":40.62,"sentiment":"neutral","sentiment_score":0.16861192137002945}],"sentiment":"neutral","sentiment_score":0.0509434239672763,"num_words":35,"start":18.095,"end":40.62},{"sentences":[{"text":"Could I get your phone number, please?","start":41.0,"end":42.699997,"sentiment":"neutral","sentiment_score":0.0604960455426148},{"text":"Great.","start":48.185,"end":48.585,"sentiment":"positive","sentiment_score":0.40495815873146057},{"text":"I've got your number as 0424724429.","start":48.585,"end":53.225,"sentiment":"neutral","sentiment_score":0.19961864252885184},{"text":"What's the message you'd like to leave?","start":53.225,"end":54.84,"sentiment":"neutral","sentiment_score":0.002725933811494282},{"text":"Sure.","start":60.52,"end":60.84,"sentiment":"neutral","sentiment_score":0.07281054556369781}],"sentiment":"neutral","sentiment_score":0.0962742915885015,"num_words":22,"start":41.0,"end":60.84},{"sentences":[{"text":"I'll have someone call you back.","start":60.84,"end":62.22,"sentiment":"neutral","sentiment_score":0.05942901037633419},{"text":"Let me confirm your details.","start":62.52,"end":63.9,"sentiment":"neutral","sentiment_score":0.07941053807735443},{"text":"Your name is Daniel.","start":64.28,"end":65.4,"sentiment":"neutral","sentiment_score":0.05387207679450512},{"text":"Your phone number is 0424724429, and you'd like a callback.","start":65.4,"end":71.555,"sentiment":"neutral","sentiment_score":0.04062217753380537},{"text":"Is that correct?","start":72.015,"end":72.83501,"sentiment":"neutral","sentiment_score":0.06002296259005865}],"sentiment":"neutral","sentiment_score":0.055550204390393834,"num_words":28,"start":60.84,"end":72.83501},{"sentences":[{"text":"Are you still there, Daniel?","start":78.815,"end":80.435005,"sentiment":"neutral","sentiment_score":-0.017376474291086196},{"text":"Did I get all your details right?","start":80.575005,"end":82.595,"sentiment":"neutral","sentiment_score":-0.00434499845973083},{"text":"I recorded your message, Daniel, and someone will give you a callback.","start":84.22,"end":87.600006,"sentiment":"neutral","sentiment_score":0.04089741408824921},{"text":"Is there anything else I can help with?","start":88.54,"end":90.560005,"sentiment":"neutral","sentiment_score":0.1019805995747447},{"text":"You're welcome.","start":95.98,"end":96.72,"sentiment":"positive","sentiment_score":0.40370167791843414}],"sentiment":"neutral","sentiment_score":0.05872705178883146,"num_words":34,"start":78.815,"end":96.72}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi there. Thanks for calling. How can I help you today?\n\nChannel 0: Hey. What can you tell me about the company?\n\nChannel 1: Pete's Pizza specializes in making fancy pizzas. We're located at 123 Fake Street, Bruce Town, ACT 9999. If you'd like more information, you can visit our website at www.pete'spizzas.com or email us at eat@Pete'spizzas.com. Is there anything else you'd like to know?\n\nChannel 0: Yeah. Can you take a message for me?\n\nChannel 1: Certainly. Let me start by getting your\n\nChannel 0: Daniel?\n\nChannel 1: name. Thanks, Daniel. Could I get your phone number, please?\n\nChannel 0: 0424724429.\n\nChannel 1: Great. I've got your number as 0424724429. What's the message you'd like to leave?\n\nChannel 0: Can you get someone to give me a callback?\n\nChannel 1: Sure. I'll have someone call you back. Let me confirm your details. Your name is Daniel. Your phone number is 0424724429, and you'd like a callback.\n\nIs that correct? Are you still there, Daniel? Did I get all your details right? I recorded your\n\nChannel 0: Yep.\n\nChannel 1: message, Daniel, and someone will give you a callback. Is there anything else I can help with?\n\nChannel 0: No. That's all. Thanks.\n\nChannel 1: You're welcome.","paragraphs":[{"sentences":[{"text":"Hi there.","start":2.56,"end":3.1999998,"sentiment":"positive","sentiment_score":0.38518570363521576},{"text":"Thanks for calling.","start":3.1999998,"end":4.16,"sentiment":"positive","sentiment_score":0.6107941071192423},{"text":"How can I help you today?","start":4.16,"end":5.54,"sentiment":"positive","sentiment_score":0.5809519042571386}],"sentiment":"positive","sentiment_score":0.5534968321973627,"channel":1,"num_words":11,"start":2.56,"end":5.54},{"sentences":[{"text":"Hey.","start":6.24,"end":6.48,"sentiment":"neutral","sentiment_score":0.053590334951877594},{"text":"What can you tell me about the company?","start":6.48,"end":8.1,"sentiment":"neutral","sentiment_score":0.03031987207941711}],"sentiment":"neutral","sentiment_score":0.03290547906524605,"channel":0,"num_words":9,"start":6.24,"end":8.1},{"sentences":[{"text":"Pete's Pizza specializes in making fancy pizzas.","start":9.5199995,"end":12.42,"sentiment":"neutral","sentiment_score":0.07622983146991048},{"text":"We're located at 123 Fake Street, Bruce Town, ACT 9999.","start":12.8949995,"end":18.095,"sentiment":"neutral","sentiment_score":0.049167999997735023},{"text":"If you'd like more information, you can visit our website at www.pete'spizzas.com or email us at eat@Pete'spizzas.com.","start":18.095,"end":25.954998,"sentiment":"neutral","sentiment_score":0.046650767107220256},{"text":"Is there anything else you'd like to know?","start":26.015,"end":27.72,"sentiment":"neutral","sentiment_score":0.05458764499053359}],"sentiment":"neutral","sentiment_score":0.05369173859556516,"channel":1,"num_words":42,"start":9.5199995,"end":27.72},{"sentences":[{"text":"Yeah.","start":29.039999,"end":29.52,"sentiment":"neutral","sentiment_score":0.030967645347118378},{"text":"Can you take a message for me?","start":29.52,"end":31.14,"sentiment":"neutral","sentiment_score":0.010438737060342516}],"sentiment":"neutral","sentiment_score":0.013004850596189499,"channel":0,"num_words":8,"start":29.039999,"end":31.14},{"sentences":[{"text":"Certainly.","start":32.68,"end":33.18,"sentiment":"neutral","sentiment_score":0.036524008959531784},{"text":"Let me start by getting your","start":33.32,"end":34.86,"sentiment":"neutral","sentiment_score":0.026746847045918305}],"sentiment":"neutral","sentiment_score":0.0281435844621488,"channel":1,"num_words":7,"start":32.68,"end":34.86},{"sentences":[{"text":"Daniel?","start":36.4,"end":36.9,"sentiment":"neutral","sentiment_score":0.019726477563381195}],"sentiment":"neutral","sentiment_score":0.019726477563381195,"channel":0,"num_words":1,"start":36.4,"end":36.9},{"sentences":[{"text":"name.","start":39.559998,"end":39.8,"sentiment":"neutral","sentiment_score":0.019026704132556915},{"text":"Thanks, Daniel.","start":39.8,"end":40.62,"sentiment":"neutral","sentiment_score":0.16861192137002945},{"text":"Could I get your phone number, please?","start":41.0,"end":42.699997,"sentiment":"neutral","sentiment_score":0.0604960455426148}],"sentiment":"neutral","sentiment_score":0.07797228656709194,"channel":1,"num_words":10,"start":39.559998,"end":42.699997},{"sentences":[{"text":"0424724429.","start":43.754997,"end":46.574997,"sentiment":"neutral","sentiment_score":0.026980973780155185}],"sentiment":"neutral","sentiment_score":0.026980973780155185,"channel":0,"num_words":1,"start":43.754997,"end":46.574997},{"sentences":[{"text":"Great.","start":48.185,"end":48.585,"sentiment":"positive","sentiment_score":0.40495815873146057},{"text":"I've got your number as 0424724429.","start":48.585,"end":53.225,"sentiment":"neutral","sentiment_score":0.19961864252885184},{"text":"What's the message you'd like to leave?","start":53.225,"end":54.84,"sentiment":"neutral","sentiment_score":0.002725933811494282}],"sentiment":"neutral","sentiment_score":0.11583939647035939,"channel":1,"num_words":14,"start":48.185,"end":54.84},{"sentences":[{"text":"Can you get someone to give me a callback?","start":56.93,"end":58.71,"sentiment":"neutral","sentiment_score":-0.010493736921085252}],"sentiment":"neutral","sentiment_score":-0.010493736921085252,"channel":0,"num_words":9,"start":56.93,"end":58.71},{"sentences":[{"text":"Sure.","start":60.52,"end":60.84,"sentiment":"neutral","sentiment_score":0.07281054556369781},{"text":"I'll have someone call you back.","start":60.84,"end":62.22,"sentiment":"neutral","sentiment_score":0.05942901037633419},{"text":"Let me confirm your details.","start":62.52,"end":63.9,"sentiment":"neutral","sentiment_score":0.07941053807735443},{"text":"Your name is Daniel.","start":64.28,"end":65.4,"sentiment":"neutral","sentiment_score":0.05387207679450512},{"text":"Your phone number is 0424724429, and you'd like a callback.","start":65.4,"end":71.555,"sentiment":"neutral","sentiment_score":0.04062217753380537}],"sentiment":"neutral","sentiment_score":0.05569797618171343,"channel":1,"num_words":26,"start":60.52,"end":71.555},{"sentences":[{"text":"Is that correct?","start":72.015,"end":72.83501,"sentiment":"neutral","sentiment_score":0.06002296259005865},{"text":"Are you still there, Daniel?","start":78.815,"end":80.435005,"sentiment":"neutral","sentiment_score":-0.017376474291086196},{"text":"Did I get all your details right?","start":80.575005,"end":82.595,"sentiment":"neutral","sentiment_score":-0.00434499845973083},{"text":"I recorded your","start":84.22,"end":85.18,"sentiment":"neutral","sentiment_score":0.038290947675704956}],"sentiment":"neutral","sentiment_score":0.009869131673541334,"channel":1,"num_words":18,"start":72.015,"end":85.18},{"sentences":[{"text":"Yep.","start":85.145,"end":85.645,"sentiment":"neutral","sentiment_score":0.05661022663116455}],"sentiment":"neutral","sentiment_score":0.05661022663116455,"channel":0,"num_words":1,"start":85.145,"end":85.645},{"sentences":[{"text":"message, Daniel, and someone will give you a callback.","start":85.18,"end":87.600006,"sentiment":"neutral","sentiment_score":0.041766236225763954},{"text":"Is there anything else I can help with?","start":88.54,"end":90.560005,"sentiment":"neutral","sentiment_score":0.1019805995747447}],"sentiment":"neutral","sentiment_score":0.0701024072135196,"channel":1,"num_words":17,"start":85.18,"end":90.560005},{"sentences":[{"text":"No.","start":91.229996,"end":91.39,"sentiment":"neutral","sentiment_score":-0.018370438367128372},{"text":"That's all.","start":91.39,"end":91.869995,"sentiment":"neutral","sentiment_score":0.03718195669353008},{"text":"Thanks.","start":91.869995,"end":92.369995,"sentiment":"positive","sentiment_score":0.37126487493515015}],"sentiment":"neutral","sentiment_score":0.10681458748877048,"channel":0,"num_words":4,"start":91.229996,"end":92.369995},{"sentences":[{"text":"You're welcome.","start":95.98,"end":96.72,"sentiment":"positive","sentiment_score":0.40370167791843414}],"sentiment":"positive","sentiment_score":0.40370167791843414,"channel":1,"num_words":2,"start":95.98,"end":96.72}]},"summary":{"result":"success","short":"The customer called Pete's Pizza and spoke to an agent about their specializes pizza offerings. The agent took down the customer's details and informed them that someone will call them back to confirm their details. The call ended with the agent thanking the customer for calling."},"intents":{"segments":[{"text":"Could I get your phone number, please? 0424724429.","start_word":81,"end_word":88,"intents":[{"intent":"Confirm contact information","confidence_score":0.025290402}]}]},"sentiments":{"segments":[{"text":"Hi there. Thanks for calling. How can I help you today?","start_word":0,"end_word":10,"sentiment":"positive","sentiment_score":0.5358961224555969},{"text":"Hey. What can you tell me about the company? Pete's Pizza specializes in making fancy pizzas. We're located at 123 Fake Street, Bruce Town, ACT 9999. If you'd like more information, you can visit our website at www.pete'spizzas.com or email us at eat@Pete'spizzas.com. Is there anything else you'd like to know? Yeah. Can you take a message for me? Certainly. Let me start by getting your Daniel? name. Thanks, Daniel. Could I get your phone number, please? 0424724429.","start_word":11,"end_word":88,"sentiment":"neutral","sentiment_score":0.04917461052536965},{"text":"Great.","start_word":89,"end_word":89,"sentiment":"positive","sentiment_score":0.40495815873146057},{"text":"I've got your number as 0424724429. What's the message you'd like to leave? Can you get someone to give me a callback? Sure. I'll have someone call you back. Let me confirm your details. Your name is Daniel. Your phone number is 0424724429, and you'd like a callback. Is that correct? Are you still there, Daniel? Did I get all your details right? I recorded your Yep. message, Daniel, and someone will give you a callback. Is there anything else I can help with? No. That's all.","start_word":90,"end_word":176,"sentiment":"neutral","sentiment_score":0.051077701151371},{"text":"Thanks. You're welcome.","start_word":177,"end_word":179,"sentiment":"positive","sentiment_score":0.4520610570907593}],"average":{"sentiment":"neutral","sentiment_score":0.08476083230652265}}}}