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Please hold the line, and we will be with you shortly. Speaking. How can I help you today? Yep.\n\nCan I just ask what you're speak wanting to reach out to Matt in regards to? Yep. Give me one second to quickly check. And before I do, can I please get your name and the company that you're calling from? Okay.\n\nGive me one moment, Mary. I'll be back with you in a second. Alrighty. So sorry for the wait. I have just checked, and, unfortunately, Matt is not available.\n\nIf you have his email, I do strongly recommend you reach out via that. But other than that, there's that's all I can recommend. I have already left him a message that you've called as well. Okay. Yeah.\n\nNot a problem. Hope you have a great rest of your day. Bye bye.","paragraphs":[{"sentences":[{"text":"Operators are currently on other calls.","start":0.64,"end":2.8999999,"sentiment":"neutral","sentiment_score":-0.09806359186768532},{"text":"Please hold the line, and we will be with you shortly.","start":3.76,"end":6.5,"sentiment":"neutral","sentiment_score":-0.035867176949977875},{"text":"Speaking.","start":9.36,"end":9.86,"sentiment":"neutral","sentiment_score":0.03668522834777832},{"text":"How can I help you today?","start":10.16,"end":11.54,"sentiment":"neutral","sentiment_score":0.10345022256175677},{"text":"Yep.","start":16.095001,"end":16.495,"sentiment":"neutral","sentiment_score":0.06615152209997177}],"sentiment":"neutral","sentiment_score":-0.010375296473503113,"num_words":25,"start":0.64,"end":16.495},{"sentences":[{"text":"Can I just ask what you're speak wanting to reach out to Matt in regards to?","start":16.495,"end":20.915,"sentiment":"neutral","sentiment_score":0.043256125412881374},{"text":"Yep.","start":27.679998,"end":28.08,"sentiment":"neutral","sentiment_score":0.02384944073855877},{"text":"Give me one second to quickly check.","start":28.08,"end":30.16,"sentiment":"neutral","sentiment_score":0.03097893377499921},{"text":"And before I do, can I please get your name and the company that you're calling from?","start":30.16,"end":34.42,"sentiment":"neutral","sentiment_score":0.030804025228409207},{"text":"Okay.","start":41.065002,"end":41.385002,"sentiment":"neutral","sentiment_score":0.06877444684505463}],"sentiment":"neutral","sentiment_score":0.03631530617851587,"num_words":42,"start":16.495,"end":41.385002},{"sentences":[{"text":"Give me one moment, Mary.","start":41.385002,"end":42.665,"sentiment":"neutral","sentiment_score":0.07817266508936882},{"text":"I'll be back with you in a second.","start":42.665,"end":44.285,"sentiment":"neutral","sentiment_score":0.09122111182659864},{"text":"Alrighty.","start":112.47,"end":112.97,"sentiment":"neutral","sentiment_score":0.053106509149074554},{"text":"So sorry for the wait.","start":113.03,"end":114.39,"sentiment":"neutral","sentiment_score":-0.22860396802425384},{"text":"I have just checked, and, unfortunately, Matt is not available.","start":114.79,"end":118.73,"sentiment":"neutral","sentiment_score":-0.31724282503128054}],"sentiment":"neutral","sentiment_score":-0.1083348055594954,"num_words":29,"start":41.385002,"end":118.73},{"sentences":[{"text":"If you have his email, I do strongly recommend you reach out via that.","start":119.43,"end":123.43,"sentiment":"neutral","sentiment_score":-0.14109997557742254},{"text":"But other than that, there's that's all I can recommend.","start":123.43,"end":126.455,"sentiment":"neutral","sentiment_score":-0.0835308201611042},{"text":"I have already left him a message that you've called as well.","start":128.995,"end":131.815,"sentiment":"neutral","sentiment_score":-0.024769038272400696},{"text":"Okay.","start":143.81,"end":144.31,"sentiment":"positive","sentiment_score":0.34301501512527466},{"text":"Yeah.","start":144.84999,"end":145.17,"sentiment":"neutral","sentiment_score":0.2723703384399414}],"sentiment":"neutral","sentiment_score":-0.06559344645785659,"num_words":38,"start":119.43,"end":145.17},{"sentences":[{"text":"Not a problem.","start":145.17,"end":145.97,"sentiment":"positive","sentiment_score":0.4632426102956136},{"text":"Hope you have a great rest of your day.","start":145.97,"end":147.75,"sentiment":"positive","sentiment_score":0.6234720879130893},{"text":"Bye bye.","start":149.09,"end":149.83,"sentiment":"neutral","sentiment_score":0.10607686638832092}],"sentiment":"positive","sentiment_score":0.5152235967772347,"num_words":14,"start":145.17,"end":149.83}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Operators are currently on other calls. Please hold the line, and we will be with you shortly. Speaking. How can I help you today?\n\nChannel 0: Yes. Good morning. I'm looking for Matt Aanson.\n\nChannel 1: Yep. Can I just ask what you're speak wanting to reach out to Matt in regards to?\n\nChannel 0: We are trying to present cybersecurity with him. Is he available?\n\nChannel 1: Yep. Give me one second to quickly check. And before I do, can I please get your name and the company that you're calling from?\n\nChannel 0: Mary from Vigilance AI.\n\nChannel 1: Okay. Give me one moment, Mary. I'll be back with you in a second.\n\nChannel 0: Thank you.\n\nChannel 1: Alrighty. So sorry for the wait. I have just checked, and, unfortunately, Matt is not available. If you have his email, I do strongly recommend you reach out via that. But other than that, there's that's all I can recommend.\n\nI have already left him a message that you've called as well.\n\nChannel 0: Yes. I'm sorry. Yeah. If in that suitcase, I'll just drop an email to Matt. Thank you\n\nChannel 1: Okay.\n\nChannel 0: for your help.\n\nChannel 1: Yeah. Not a problem. Hope you have a great rest of your day.\n\nChannel 0: You too. Bye.\n\nChannel 1: Bye bye.","paragraphs":[{"sentences":[{"text":"Operators are currently on other calls.","start":0.64,"end":2.8999999,"sentiment":"neutral","sentiment_score":-0.09806359186768532},{"text":"Please hold the line, and we will be with you shortly.","start":3.76,"end":6.5,"sentiment":"neutral","sentiment_score":-0.035867176949977875},{"text":"Speaking.","start":9.36,"end":9.86,"sentiment":"neutral","sentiment_score":0.03668522834777832},{"text":"How can I help you today?","start":10.16,"end":11.54,"sentiment":"neutral","sentiment_score":0.10345022256175677}],"sentiment":"neutral","sentiment_score":-0.013563913914064566,"channel":1,"num_words":24,"start":0.64,"end":11.54},{"sentences":[{"text":"Yes.","start":12.554999,"end":12.795,"sentiment":"neutral","sentiment_score":0.10558027029037476},{"text":"Good morning.","start":12.795,"end":13.355,"sentiment":"neutral","sentiment_score":0.2759578078985214},{"text":"I'm looking for Matt Aanson.","start":13.355,"end":15.455,"sentiment":"neutral","sentiment_score":0.11466996818780899}],"sentiment":"neutral","sentiment_score":0.15385571587830782,"channel":0,"num_words":8,"start":12.554999,"end":15.455},{"sentences":[{"text":"Yep.","start":16.095001,"end":16.495,"sentiment":"neutral","sentiment_score":0.06615152209997177},{"text":"Can I just ask what you're speak wanting to reach out to Matt in regards to?","start":16.495,"end":20.915,"sentiment":"neutral","sentiment_score":0.043256125412881374}],"sentiment":"neutral","sentiment_score":0.044602913453298455,"channel":1,"num_words":17,"start":16.095001,"end":20.915},{"sentences":[{"text":"We are trying to present cybersecurity with him.","start":22.154999,"end":24.794998,"sentiment":"neutral","sentiment_score":-0.003492447780445218},{"text":"Is he available?","start":24.794998,"end":25.775,"sentiment":"neutral","sentiment_score":0.0014730535137156646}],"sentiment":"neutral","sentiment_score":-0.0021382201547649774,"channel":0,"num_words":11,"start":22.154999,"end":25.775},{"sentences":[{"text":"Yep.","start":27.679998,"end":28.08,"sentiment":"neutral","sentiment_score":0.02384944073855877},{"text":"Give me one second to quickly check.","start":28.08,"end":30.16,"sentiment":"neutral","sentiment_score":0.03097893377499921},{"text":"And before I do, can I please get your name and the company that you're calling from?","start":30.16,"end":34.42,"sentiment":"neutral","sentiment_score":0.030804025228409207}],"sentiment":"neutral","sentiment_score":0.03057481624186039,"channel":1,"num_words":25,"start":27.679998,"end":34.42},{"sentences":[{"text":"Mary from Vigilance AI.","start":35.129997,"end":38.19,"sentiment":"neutral","sentiment_score":0.038349722512066364}],"sentiment":"neutral","sentiment_score":0.038349722512066364,"channel":0,"num_words":4,"start":35.129997,"end":38.19},{"sentences":[{"text":"Okay.","start":41.065002,"end":41.385002,"sentiment":"neutral","sentiment_score":0.06877444684505463},{"text":"Give me one moment, Mary.","start":41.385002,"end":42.665,"sentiment":"neutral","sentiment_score":0.07817266508936882},{"text":"I'll be back with you in a second.","start":42.665,"end":44.285,"sentiment":"neutral","sentiment_score":0.09122111182659864}],"sentiment":"neutral","sentiment_score":0.08495761906462056,"channel":1,"num_words":14,"start":41.065002,"end":44.285},{"sentences":[{"text":"Thank you.","start":44.664997,"end":45.565,"sentiment":"neutral","sentiment_score":0.3261486291885376}],"sentiment":"neutral","sentiment_score":0.3261486291885376,"channel":0,"num_words":2,"start":44.664997,"end":45.565},{"sentences":[{"text":"Alrighty.","start":112.47,"end":112.97,"sentiment":"neutral","sentiment_score":0.053106509149074554},{"text":"So sorry for the wait.","start":113.03,"end":114.39,"sentiment":"neutral","sentiment_score":-0.22860396802425384},{"text":"I have just checked, and, unfortunately, Matt is not available.","start":114.79,"end":118.73,"sentiment":"neutral","sentiment_score":-0.31724282503128054},{"text":"If you have his email, I do strongly recommend you reach out via that.","start":119.43,"end":123.43,"sentiment":"neutral","sentiment_score":-0.14109997557742254},{"text":"But other than that, there's that's all I can recommend.","start":123.43,"end":126.455,"sentiment":"neutral","sentiment_score":-0.0835308201611042}],"sentiment":"neutral","sentiment_score":-0.17682623602449893,"channel":1,"num_words":40,"start":112.47,"end":126.455},{"sentences":[{"text":"I have already left him a message that you've called as well.","start":128.995,"end":131.815,"sentiment":"neutral","sentiment_score":-0.024769038272400696}],"sentiment":"neutral","sentiment_score":-0.024769038272400696,"channel":1,"num_words":12,"start":128.995,"end":131.815},{"sentences":[{"text":"Yes.","start":138.09,"end":138.57,"sentiment":"neutral","sentiment_score":0.011060435324907305},{"text":"I'm sorry.","start":138.57,"end":139.23,"sentiment":"neutral","sentiment_score":-0.05085611343383789},{"text":"Yeah.","start":139.37,"end":139.87,"sentiment":"neutral","sentiment_score":0.009373530745506288},{"text":"If in that suitcase, I'll just drop an email to Matt.","start":140.81,"end":143.53,"sentiment":"neutral","sentiment_score":0.0036096408624540677},{"text":"Thank you","start":143.53,"end":143.85,"sentiment":"neutral","sentiment_score":0.27015434205532074}],"sentiment":"neutral","sentiment_score":0.02933743957649259,"channel":0,"num_words":17,"start":138.09,"end":143.85},{"sentences":[{"text":"Okay.","start":143.81,"end":144.31,"sentiment":"positive","sentiment_score":0.34301501512527466}],"sentiment":"positive","sentiment_score":0.34301501512527466,"channel":1,"num_words":1,"start":143.81,"end":144.31},{"sentences":[{"text":"for your help.","start":143.85,"end":144.75,"sentiment":"positive","sentiment_score":0.4352410137653351}],"sentiment":"positive","sentiment_score":0.4352410137653351,"channel":0,"num_words":3,"start":143.85,"end":144.75},{"sentences":[{"text":"Yeah.","start":144.84999,"end":145.17,"sentiment":"neutral","sentiment_score":0.2723703384399414},{"text":"Not a problem.","start":145.17,"end":145.97,"sentiment":"positive","sentiment_score":0.4632426102956136},{"text":"Hope you have a great rest of your day.","start":145.97,"end":147.75,"sentiment":"positive","sentiment_score":0.6234720879130893}],"sentiment":"positive","sentiment_score":0.5594882277341989,"channel":1,"num_words":13,"start":144.84999,"end":147.75},{"sentences":[{"text":"You too.","start":148.00894,"end":148.82893,"sentiment":"neutral","sentiment_score":0.2590389847755432},{"text":"Bye.","start":148.88895,"end":149.38895,"sentiment":"neutral","sentiment_score":0.16684763133525848}],"sentiment":"neutral","sentiment_score":0.22830853362878165,"channel":0,"num_words":3,"start":148.00894,"end":149.38895},{"sentences":[{"text":"Bye bye.","start":149.09,"end":149.83,"sentiment":"neutral","sentiment_score":0.10607686638832092}],"sentiment":"neutral","sentiment_score":0.10607686638832092,"channel":1,"num_words":2,"start":149.09,"end":149.83}]},"summary":{"result":"success","short":"The customer is trying to reach Matt Aanson and the agent informs them that he is not available. The agent tries to recommend Matt via email but ultimately leaves a message with the customer, asking them to email him instead. The call ends with the agent thanking the customer and wishing them a good day."},"intents":{"segments":[{"text":"I'm looking for Matt Aanson. Yep. Can I just ask what you're speak wanting to reach out to Matt in regards to?","start_word":27,"end_word":48,"intents":[{"intent":"Reach out to matt aanson and discuss cybersecurity with matt aanson","confidence_score":0.00037155795}]},{"text":"Give me one second to quickly check. And before I do, can I please get your name and the company that you're calling from? Mary from Vigilance AI.","start_word":61,"end_word":88,"intents":[{"intent":"Provide a caller's name and company","confidence_score":0.001046358}]},{"text":"I have already left him a message that you've called as well. Yes.","start_word":145,"end_word":157,"intents":[{"intent":"Leave a message","confidence_score":0.011120328}]},{"text":"If in that suitcase, I'll just drop an email to Matt. Thank you Okay.","start_word":161,"end_word":174,"intents":[{"intent":"Provide email for matt aanson","confidence_score":0.0011538812}]},{"text":"Not a problem. Hope you have a great rest of your day. You too.","start_word":179,"end_word":192,"intents":[{"intent":"End conversation","confidence_score":0.28396127}]}]},"sentiments":{"segments":[{"text":"Operators are currently on other calls. Please hold the line, and we will be with you shortly. Speaking. How can I help you today? Yes. Good morning. I'm looking for Matt Aanson. Yep. Can I just ask what you're speak wanting to reach out to Matt in regards to? We are trying to present cybersecurity with him. Is he available? Yep. Give me one second to quickly check. And before I do, can I please get your name and the company that you're calling from? Mary from Vigilance AI. Okay. Give me one moment, Mary. I'll be back with you in a second. Thank you. Alrighty. So sorry for the wait. I have just checked, and, unfortunately, Matt is not available. If you have his email, I do strongly recommend you reach out via that. But other than that, there's that's all I can recommend. I have already left him a message that you've called as well. Yes. I'm sorry. Yeah. If in that suitcase, I'll just drop an email to Matt. Thank you Okay.","start_word":0,"end_word":174,"sentiment":"neutral","sentiment_score":-0.007396034896373749},{"text":"for your help.","start_word":175,"end_word":177,"sentiment":"positive","sentiment_score":0.4263576567173004},{"text":"Yeah.","start_word":178,"end_word":178,"sentiment":"neutral","sentiment_score":0.2723703384399414},{"text":"Not a problem. Hope you have a great rest of your day.","start_word":179,"end_word":190,"sentiment":"positive","sentiment_score":0.5737565755844116},{"text":"You too. Bye. Bye bye.","start_word":191,"end_word":195,"sentiment":"neutral","sentiment_score":0.16956204175949097}],"average":{"sentiment":"neutral","sentiment_score":0.04130730183004475}}}}