{"metadata":{"transaction_key":"deprecated","request_id":"019e1b09-7903-7613-91eb-6297b0d424aa","sha256":"4a29c119444a8687c28ac35bdb065f8907223abce09e8dfe1c3a9804a687b80d","created":"2026-05-12T07:14:27.630Z","duration":217.22394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":489,"output_tokens":77},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":561,"output_tokens":563},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":561,"output_tokens":33}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Mhmm. Mhmm. Mhmm. May I know what is the phone number, the SIM card you're referring to? May I know where did you register this number? Okay. But may I know where did you bought the SIM card? Is it here in Australia? May I know your full name, please? Okay. Hang on. Is it okay if I put you on hold? Let me just check your account. Okay. Hang on. Hello, Mel? Yes. Thank you for waiting. Is the SIM card already inserted on your device? Yeah. Because we need the SIM card to be inserted, mhmm, for it to work and to be registered. Okay. Sure. And is it okay if once you inserted the SIM card, try to call the number just first to check if it's working? Yeah. And, no. I mean, once the SIM card is inserted, can you please call that number also, The new SIM card. Yeah. Which is the three is that 37? Yeah. For us to check if the SIM card is working. Okay. Yeah. Sure. Just give us a callback, ma'am. Thank you. Bye for now.","confidence":0.9980469,"words":[{"word":"hello","start":1.52,"end":2.0,"confidence":0.9926758,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.3266488015651703},{"word":"good","start":2.0,"end":2.32,"confidence":0.9970703,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5762368440628052},{"word":"afternoon","start":2.32,"end":2.82,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.5788103342056274},{"word":"this","start":2.96,"end":3.12,"confidence":1.0,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.5414971113204956},{"word":"is","start":3.12,"end":3.36,"confidence":1.0,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.5498180389404297},{"word":"maureen","start":3.36,"end":3.86,"confidence":0.9741211,"punctuated_word":"Maureen","sentiment":"positive","sentiment_score":0.5962634086608887},{"word":"from","start":4.24,"end":4.64,"confidence":0.99902344,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.5703600645065308},{"word":"airtel","start":4.64,"end":5.12,"confidence":0.9527995,"punctuated_word":"Airtel","sentiment":"positive","sentiment_score":0.4612031877040863},{"word":"tech","start":5.12,"end":5.44,"confidence":0.7714844,"punctuated_word":"tech","sentiment":"positive","sentiment_score":0.49568039178848267},{"word":"support","start":5.44,"end":5.92,"confidence":0.99902344,"punctuated_word":"support.","sentiment":"positive","sentiment_score":0.49499690532684326},{"word":"how","start":5.92,"end":6.08,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.5496196746826172},{"word":"can","start":6.08,"end":6.24,"confidence":1.0,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.5870587229728699},{"word":"i","start":6.24,"end":6.3999996,"confidence":0.9970703,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.5640059113502502},{"word":"assist","start":6.3999996,"end":6.72,"confidence":1.0,"punctuated_word":"assist","sentiment":"positive","sentiment_score":0.4851433634757995},{"word":"you","start":6.72,"end":6.8799996,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4992104470729828},{"word":"today","start":6.8799996,"end":7.3799996,"confidence":1.0,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.4239391088485718},{"word":"mhmm","start":10.559999,"end":11.059999,"confidence":0.9160156,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.05657109245657921},{"word":"mhmm","start":12.48,"end":12.98,"confidence":0.9815674,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.01087126787751913},{"word":"mhmm","start":13.485,"end":13.985,"confidence":0.93395996,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.02774200215935707},{"word":"may","start":23.564999,"end":23.805,"confidence":0.7919922,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.001479700207710266},{"word":"i","start":23.805,"end":23.965,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.013348158448934557},{"word":"know","start":23.965,"end":24.445,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.012130163609981537},{"word":"what","start":24.445,"end":24.765,"confidence":0.87890625,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.01947007328271866},{"word":"is","start":24.765,"end":25.005,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.02391241118311882},{"word":"the","start":25.005,"end":25.325,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.013107553124427795},{"word":"phone","start":25.325,"end":25.645,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.010118171572685242},{"word":"number","start":25.645,"end":26.145,"confidence":0.80908203,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.002453763037919998},{"word":"the","start":26.35,"end":26.59,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.008822817355394363},{"word":"sim","start":26.59,"end":26.67,"confidence":0.890625,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":0.011401597410440443},{"word":"card","start":26.67,"end":27.15,"confidence":0.9980469,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.01017111912369728},{"word":"you're","start":27.15,"end":27.390001,"confidence":0.954834,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.012187598273158072},{"word":"referring","start":27.390001,"end":27.710001,"confidence":1.0,"punctuated_word":"referring","sentiment":"neutral","sentiment_score":0.006411951035261154},{"word":"to","start":27.710001,"end":28.210001,"confidence":0.99902344,"punctuated_word":"to?","sentiment":"neutral","sentiment_score":-0.0011289753019809725},{"word":"may","start":43.915,"end":44.075,"confidence":0.82177734,"punctuated_word":"May","sentiment":"neutral","sentiment_score":-0.01080242171883583},{"word":"i","start":44.075,"end":44.235,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01730954647064209},{"word":"know","start":44.235,"end":44.395,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.01747536100447178},{"word":"where","start":44.395,"end":44.635002,"confidence":0.99609375,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.02559726871550083},{"word":"did","start":44.635002,"end":44.795002,"confidence":0.99902344,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.031582415103912354},{"word":"you","start":44.795002,"end":45.275,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02555489726364613},{"word":"register","start":45.275,"end":45.775,"confidence":0.9892578,"punctuated_word":"register","sentiment":"neutral","sentiment_score":-0.010449811816215515},{"word":"this","start":45.915,"end":46.075,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.021049771457910538},{"word":"number","start":46.075,"end":46.575,"confidence":0.9995117,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":-0.01727839931845665},{"word":"okay","start":56.91,"end":57.23,"confidence":0.967041,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.011392883956432344},{"word":"but","start":57.23,"end":57.71,"confidence":0.98535156,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.01968587003648281},{"word":"may","start":57.71,"end":57.87,"confidence":0.84277344,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.018123239278793335},{"word":"i","start":57.87,"end":58.03,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.026218753308057785},{"word":"know","start":58.03,"end":58.27,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.027610013261437416},{"word":"where","start":58.27,"end":58.43,"confidence":0.9980469,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.030883170664310455},{"word":"did","start":58.43,"end":58.75,"confidence":0.99609375,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.029444124549627304},{"word":"you","start":58.75,"end":58.989998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.021964330226182938},{"word":"bought","start":58.989998,"end":59.23,"confidence":0.9790039,"punctuated_word":"bought","sentiment":"neutral","sentiment_score":-0.0035836249589920044},{"word":"the","start":59.23,"end":59.39,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.012865357100963593},{"word":"sim","start":59.39,"end":59.71,"confidence":0.9526367,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":-0.008126210421323776},{"word":"card","start":59.71,"end":60.21,"confidence":0.99609375,"punctuated_word":"card?","sentiment":"neutral","sentiment_score":-0.011941807344555857},{"word":"is","start":60.27,"end":60.51,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.020718887448310852},{"word":"it","start":60.51,"end":60.59,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.004651550203561783},{"word":"here","start":60.59,"end":60.829998,"confidence":1.0,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.009956583380699158},{"word":"in","start":60.829998,"end":61.07,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.015398453921079636},{"word":"australia","start":61.07,"end":61.57,"confidence":0.9995117,"punctuated_word":"Australia?","sentiment":"neutral","sentiment_score":-0.018279176205396652},{"word":"may","start":68.11,"end":68.35,"confidence":0.95947266,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.04116196185350418},{"word":"i","start":68.35,"end":68.43,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03143484890460968},{"word":"know","start":68.43,"end":68.59,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.027676891535520554},{"word":"your","start":68.59,"end":68.83,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.026533816009759903},{"word":"full","start":68.83,"end":69.07,"confidence":1.0,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.04893335700035095},{"word":"name","start":69.07,"end":69.31,"confidence":0.9995117,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.03202691674232483},{"word":"please","start":69.31,"end":69.735,"confidence":0.9995117,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.020016061142086983},{"word":"okay","start":76.695,"end":77.015,"confidence":0.9116211,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.026696329936385155},{"word":"hang","start":77.015,"end":77.255,"confidence":0.97265625,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":-0.008263058960437775},{"word":"on","start":77.255,"end":77.755,"confidence":0.99121094,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.0019681286066770554},{"word":"is","start":78.215,"end":78.375,"confidence":0.9667969,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.0007776878774166107},{"word":"it","start":78.375,"end":78.535,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04381478577852249},{"word":"okay","start":78.535,"end":78.855,"confidence":0.9980469,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.02596975862979889},{"word":"if","start":78.855,"end":78.935,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.01069273054599762},{"word":"i","start":78.935,"end":79.015,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0021016597747802734},{"word":"put","start":79.015,"end":79.255,"confidence":0.9970703,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.014331422746181488},{"word":"you","start":79.255,"end":79.335,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.001990310847759247},{"word":"on","start":79.335,"end":79.495,"confidence":0.9980469,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.035289518535137177},{"word":"hold","start":79.495,"end":79.655,"confidence":0.99853516,"punctuated_word":"hold?","sentiment":"neutral","sentiment_score":-0.019628174602985386},{"word":"let","start":79.655,"end":79.815,"confidence":0.99316406,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.0013997331261634829},{"word":"me","start":79.815,"end":79.975,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.006958499550819397},{"word":"just","start":79.975,"end":80.215,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.016009271144866943},{"word":"check","start":80.215,"end":80.455,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.0042063891887664795},{"word":"your","start":80.455,"end":80.615,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.011165674775838852},{"word":"account","start":80.615,"end":81.115,"confidence":0.99853516,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.01319645531475544},{"word":"okay","start":82.695,"end":83.015,"confidence":0.98291016,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.021715376526117325},{"word":"hang","start":83.015,"end":83.335,"confidence":0.9941406,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":-0.020041562616825104},{"word":"on","start":83.335,"end":83.835,"confidence":0.970459,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.006189921870827675},{"word":"hello","start":129.675,"end":130.175,"confidence":0.77612305,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.06002110242843628},{"word":"mel","start":130.39499,"end":130.89499,"confidence":0.9628906,"punctuated_word":"Mel?","sentiment":"neutral","sentiment_score":0.07740870118141174},{"word":"yes","start":132.235,"end":132.555,"confidence":0.9855957,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.19517534971237183},{"word":"thank","start":132.555,"end":132.715,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4287605881690979},{"word":"you","start":132.715,"end":132.875,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4719715416431427},{"word":"for","start":132.875,"end":133.035,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5373163223266602},{"word":"waiting","start":133.035,"end":133.515,"confidence":0.9995117,"punctuated_word":"waiting.","sentiment":"neutral","sentiment_score":0.11639469861984252},{"word":"is","start":133.675,"end":133.83499,"confidence":0.9951172,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.032357197254896164},{"word":"the","start":133.83499,"end":134.075,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07115934789180756},{"word":"sim","start":134.075,"end":134.315,"confidence":0.96240234,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":-0.05087581276893616},{"word":"card","start":134.315,"end":134.555,"confidence":0.99316406,"punctuated_word":"card","sentiment":"neutral","sentiment_score":-0.04847802594304085},{"word":"already","start":134.555,"end":135.055,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.061951443552970886},{"word":"inserted","start":135.11499,"end":135.61499,"confidence":1.0,"punctuated_word":"inserted","sentiment":"neutral","sentiment_score":-0.06209731847047806},{"word":"on","start":136.555,"end":136.715,"confidence":0.99121094,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.1000889092683792},{"word":"your","start":136.715,"end":137.035,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.2699563801288605},{"word":"device","start":137.035,"end":137.535,"confidence":0.9995117,"punctuated_word":"device?","sentiment":"neutral","sentiment_score":-0.2648003399372101},{"word":"yeah","start":147.87999,"end":148.2,"confidence":0.7915039,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.042452819645404816},{"word":"because","start":148.2,"end":148.7,"confidence":0.98828125,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.07006227225065231},{"word":"we","start":148.76,"end":149.0,"confidence":0.8125,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.08344529569149017},{"word":"need","start":149.0,"end":149.4,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.08367231488227844},{"word":"the","start":149.4,"end":149.64,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10934866219758987},{"word":"sim","start":149.64,"end":149.95999,"confidence":0.94970703,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":-0.07835906744003296},{"word":"card","start":149.95999,"end":150.12,"confidence":0.98828125,"punctuated_word":"card","sentiment":"neutral","sentiment_score":-0.0681605339050293},{"word":"to","start":150.12,"end":150.28,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06930607557296753},{"word":"be","start":150.28,"end":150.43999,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.06978952884674072},{"word":"inserted","start":150.43999,"end":150.93999,"confidence":0.7331543,"punctuated_word":"inserted,","sentiment":"neutral","sentiment_score":-0.03393573686480522},{"word":"mhmm","start":153.07999,"end":153.57999,"confidence":0.98986816,"punctuated_word":"mhmm,","sentiment":"neutral","sentiment_score":-0.0015742130344733596},{"word":"for","start":153.985,"end":154.305,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.04244549944996834},{"word":"it","start":154.305,"end":154.465,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.006936401128768921},{"word":"to","start":154.465,"end":154.625,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0013905465602874756},{"word":"work","start":154.625,"end":154.86499,"confidence":1.0,"punctuated_word":"work","sentiment":"neutral","sentiment_score":0.04417494684457779},{"word":"and","start":154.86499,"end":155.105,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03524384647607803},{"word":"to","start":155.105,"end":155.345,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.01148969680070877},{"word":"be","start":155.345,"end":155.665,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.013280868530273438},{"word":"registered","start":155.665,"end":156.165,"confidence":0.85839844,"punctuated_word":"registered.","sentiment":"neutral","sentiment_score":-0.017721161246299744},{"word":"okay","start":165.745,"end":166.14499,"confidence":0.91625977,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1334424912929535},{"word":"sure","start":166.14499,"end":166.64499,"confidence":0.99902344,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.18283021450042725},{"word":"and","start":167.64,"end":167.87999,"confidence":0.9970703,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.1380518674850464},{"word":"is","start":167.87999,"end":168.04,"confidence":0.84228516,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1263485699892044},{"word":"it","start":168.04,"end":168.2,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.1890065222978592},{"word":"okay","start":168.2,"end":168.7,"confidence":1.0,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.2004966735839844},{"word":"if","start":169.0,"end":169.4,"confidence":0.8984375,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.2595386505126953},{"word":"once","start":169.4,"end":169.79999,"confidence":0.91845703,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.2016945779323578},{"word":"you","start":169.79999,"end":170.04,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1568133383989334},{"word":"inserted","start":170.04,"end":170.54,"confidence":0.75341797,"punctuated_word":"inserted","sentiment":"neutral","sentiment_score":0.15481264889240265},{"word":"the","start":170.59999,"end":170.76,"confidence":0.9760742,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.172150656580925},{"word":"sim","start":170.76,"end":171.0,"confidence":0.98095703,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":0.047446660697460175},{"word":"card","start":171.0,"end":171.5,"confidence":0.9609375,"punctuated_word":"card,","sentiment":"neutral","sentiment_score":0.1012868583202362},{"word":"try","start":171.64,"end":171.87999,"confidence":0.9760742,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.10146863013505936},{"word":"to","start":171.87999,"end":172.04,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08789846301078796},{"word":"call","start":172.04,"end":172.28,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.027968615293502808},{"word":"the","start":172.28,"end":172.35999,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07403825968503952},{"word":"number","start":172.35999,"end":172.85999,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.03394686430692673},{"word":"just","start":173.64,"end":173.95999,"confidence":0.6557617,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.08094484359025955},{"word":"first","start":173.95999,"end":174.28,"confidence":0.7714844,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.04228468984365463},{"word":"to","start":174.28,"end":174.43999,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04499512165784836},{"word":"check","start":174.43999,"end":174.68,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.07034268230199814},{"word":"if","start":174.68,"end":175.0,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.06968732923269272},{"word":"it's","start":175.0,"end":175.23999,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.06229225918650627},{"word":"working","start":175.23999,"end":175.73999,"confidence":0.9951172,"punctuated_word":"working?","sentiment":"neutral","sentiment_score":0.051718927919864655},{"word":"yeah","start":186.915,"end":187.315,"confidence":0.7878418,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.033859990537166595},{"word":"and","start":187.315,"end":187.715,"confidence":0.7219238,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":0.0022758785635232925},{"word":"no","start":188.11499,"end":188.435,"confidence":0.9008789,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.037262722849845886},{"word":"i","start":188.435,"end":188.595,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02451777085661888},{"word":"mean","start":188.595,"end":189.075,"confidence":0.99658203,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":-0.03813634067773819},{"word":"once","start":189.795,"end":190.11499,"confidence":0.9980469,"punctuated_word":"once","sentiment":"neutral","sentiment_score":-0.056148454546928406},{"word":"the","start":190.11499,"end":190.355,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05289421230554581},{"word":"sim","start":190.355,"end":190.67499,"confidence":0.984375,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":-0.024081874638795853},{"word":"card","start":190.67499,"end":190.995,"confidence":0.99902344,"punctuated_word":"card","sentiment":"neutral","sentiment_score":-0.01103108376264572},{"word":"is","start":190.995,"end":191.31499,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.009376626461744308},{"word":"inserted","start":191.31499,"end":191.81499,"confidence":0.9995117,"punctuated_word":"inserted,","sentiment":"neutral","sentiment_score":-0.008918474428355694},{"word":"can","start":192.275,"end":192.435,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.004095647484064102},{"word":"you","start":192.435,"end":192.67499,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.006207603961229324},{"word":"please","start":192.67499,"end":193.075,"confidence":0.99902344,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.010974153876304626},{"word":"call","start":193.075,"end":193.47499,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.008293263614177704},{"word":"that","start":193.47499,"end":193.715,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.006016157567501068},{"word":"number","start":193.715,"end":194.03499,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.012616675347089767},{"word":"also","start":194.03499,"end":194.53499,"confidence":0.75756836,"punctuated_word":"also,","sentiment":"neutral","sentiment_score":-0.015777308493852615},{"word":"the","start":194.99,"end":195.23,"confidence":0.9951172,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.038458891212940216},{"word":"new","start":195.23,"end":195.63,"confidence":0.99121094,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.026957519352436066},{"word":"sim","start":195.63,"end":195.87,"confidence":0.8642578,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":-0.05331803485751152},{"word":"card","start":195.87,"end":196.37,"confidence":0.77246094,"punctuated_word":"card.","sentiment":"neutral","sentiment_score":-0.04915834590792656},{"word":"yeah","start":196.75,"end":197.25,"confidence":0.89624023,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.016843486577272415},{"word":"which","start":197.95,"end":198.27,"confidence":0.90722656,"punctuated_word":"Which","sentiment":"neutral","sentiment_score":0.005924064666032791},{"word":"is","start":198.27,"end":198.51,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0013387110084295273},{"word":"the","start":198.51,"end":199.01,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0034313369542360306},{"word":"three","start":199.70999,"end":199.95,"confidence":0.921875,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.0024669338017702103},{"word":"is","start":200.11,"end":200.27,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.003498287871479988},{"word":"that","start":200.27,"end":200.51,"confidence":0.9970703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0022461414337158203},{"word":"37","start":200.51,"end":201.33,"confidence":0.9902344,"punctuated_word":"37?","sentiment":"neutral","sentiment_score":0.00035441387444734573},{"word":"yeah","start":202.98999,"end":203.48999,"confidence":0.9638672,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.14961740374565125},{"word":"for","start":204.11,"end":204.27,"confidence":0.8925781,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.09231001883745192},{"word":"us","start":204.27,"end":204.43,"confidence":0.99609375,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.0811886265873909},{"word":"to","start":204.43,"end":204.59,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0885370746254921},{"word":"check","start":204.59,"end":205.06999,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.12551748752593994},{"word":"if","start":205.06999,"end":205.31,"confidence":0.9350586,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.10403728485107422},{"word":"the","start":205.31,"end":205.47,"confidence":0.9838867,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09220381826162338},{"word":"sim","start":205.47,"end":205.70999,"confidence":0.9970703,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":0.07235954701900482},{"word":"card","start":205.70999,"end":205.95,"confidence":0.9980469,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.08894360810518265},{"word":"is","start":205.95,"end":206.11,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.10446252673864365},{"word":"working","start":206.11,"end":206.61,"confidence":0.9592285,"punctuated_word":"working.","sentiment":"neutral","sentiment_score":0.09783371537923811},{"word":"okay","start":209.86893,"end":210.36893,"confidence":0.8249512,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.11458458751440048},{"word":"yeah","start":212.18893,"end":212.50893,"confidence":0.98657227,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.12684839963912964},{"word":"sure","start":212.50893,"end":212.82893,"confidence":0.99853516,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.1931382268667221},{"word":"just","start":212.82893,"end":213.06894,"confidence":0.99902344,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.14960864186286926},{"word":"give","start":213.06894,"end":213.30893,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.18039706349372864},{"word":"us","start":213.30893,"end":213.38893,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.20049631595611572},{"word":"a","start":213.38893,"end":213.54893,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.20599442720413208},{"word":"callback","start":213.54893,"end":213.94893,"confidence":0.8535156,"punctuated_word":"callback,","sentiment":"neutral","sentiment_score":0.20227496325969696},{"word":"ma'am","start":213.94893,"end":214.26894,"confidence":0.9908447,"punctuated_word":"ma'am.","sentiment":"neutral","sentiment_score":0.23479068279266355},{"word":"thank","start":214.26894,"end":214.50893,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6152195930480957},{"word":"you","start":214.50893,"end":214.82893,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5178524255752563},{"word":"bye","start":214.82893,"end":215.06894,"confidence":0.99902344,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.02419501543045044},{"word":"for","start":215.06894,"end":215.22893,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.06625550985336304},{"word":"now","start":215.22893,"end":215.72893,"confidence":0.99853516,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.04828649014234543}],"paragraphs":{"transcript":"\nHello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nMhmm. Mhmm. May I know what is the phone number, the SIM card you're referring to? May I know where did you register this number? Okay.\n\nBut may I know where did you bought the SIM card? Is it here in Australia? May I know your full name, please? Okay. Hang on.\n\nIs it okay if I put you on hold? Let me just check your account. Okay. Hang on. Hello, Mel?\n\nYes. Thank you for waiting. Is the SIM card already inserted on your device? Yeah. Because we need the SIM card to be inserted, mhmm, for it to work and to be registered.\n\nOkay. Sure. And is it okay if once you inserted the SIM card, try to call the number just first to check if it's working? Yeah. And, no.\n\nI mean, once the SIM card is inserted, can you please call that number also, The new SIM card. Yeah. Which is the three is that 37? Yeah. For us to check if the SIM card is working.\n\nOkay. Yeah. Sure. Just give us a callback, ma'am. Thank you.\n\nBye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.52,"end":2.0,"sentiment":"neutral","sentiment_score":0.3266488015651703},{"text":"Good afternoon.","start":2.0,"end":2.82,"sentiment":"positive","sentiment_score":0.5775235891342163},{"text":"This is Maureen from Airtel tech support.","start":2.96,"end":5.92,"sentiment":"positive","sentiment_score":0.5299741583211082},{"text":"How can I assist you today?","start":5.92,"end":7.3799996,"sentiment":"positive","sentiment_score":0.5181628714005152},{"text":"Mhmm.","start":10.559999,"end":11.059999,"sentiment":"neutral","sentiment_score":0.05657109245657921}],"sentiment":"positive","sentiment_score":0.4915919652318253,"num_words":17,"start":1.52,"end":11.059999},{"sentences":[{"text":"Mhmm.","start":12.48,"end":12.98,"sentiment":"neutral","sentiment_score":0.01087126787751913},{"text":"Mhmm.","start":13.485,"end":13.985,"sentiment":"neutral","sentiment_score":-0.02774200215935707},{"text":"May I know what is the phone number, the SIM card you're referring to?","start":23.564999,"end":28.210001,"sentiment":"neutral","sentiment_score":-0.0028776400057332857},{"text":"May I know where did you register this number?","start":43.915,"end":46.575,"sentiment":"neutral","sentiment_score":-0.01967776587439908},{"text":"Okay.","start":56.91,"end":57.23,"sentiment":"neutral","sentiment_score":-0.011392883956432344}],"sentiment":"neutral","sentiment_score":-0.00944809504569723,"num_words":26,"start":12.48,"end":57.23},{"sentences":[{"text":"But may I know where did you bought the SIM card?","start":57.23,"end":60.21,"sentiment":"neutral","sentiment_score":-0.01913150010461157},{"text":"Is it here in Australia?","start":60.27,"end":61.57,"sentiment":"neutral","sentiment_score":-0.013800930231809616},{"text":"May I know your full name, please?","start":68.11,"end":69.735,"sentiment":"neutral","sentiment_score":0.03254055045545101},{"text":"Okay.","start":76.695,"end":77.015,"sentiment":"neutral","sentiment_score":0.026696329936385155},{"text":"Hang on.","start":77.015,"end":77.755,"sentiment":"neutral","sentiment_score":-0.005115593783557415}],"sentiment":"neutral","sentiment_score":-0.0013539291058595364,"num_words":26,"start":57.23,"end":77.755},{"sentences":[{"text":"Is it okay if I put you on hold?","start":78.215,"end":79.655,"sentiment":"neutral","sentiment_score":0.0008793195916546712},{"text":"Let me just check your account.","start":79.655,"end":81.115,"sentiment":"neutral","sentiment_score":-0.002104352228343487},{"text":"Okay.","start":82.695,"end":83.015,"sentiment":"neutral","sentiment_score":0.021715376526117325},{"text":"Hang on.","start":83.015,"end":83.835,"sentiment":"neutral","sentiment_score":-0.01311574224382639},{"text":"Hello, Mel?","start":129.675,"end":130.89499,"sentiment":"neutral","sentiment_score":0.06871490180492401}],"sentiment":"neutral","sentiment_score":0.006410072930157185,"num_words":20,"start":78.215,"end":130.89499},{"sentences":[{"text":"Yes.","start":132.235,"end":132.555,"sentiment":"neutral","sentiment_score":0.19517534971237183},{"text":"Thank you for waiting.","start":132.555,"end":133.515,"sentiment":"positive","sentiment_score":0.3886107876896858},{"text":"Is the SIM card already inserted on your device?","start":133.675,"end":137.535,"sentiment":"neutral","sentiment_score":-0.10686275280184215},{"text":"Yeah.","start":147.87999,"end":148.2,"sentiment":"neutral","sentiment_score":-0.042452819645404816},{"text":"Because we need the SIM card to be inserted, mhmm, for it to work and to be registered.","start":148.2,"end":156.165,"sentiment":"neutral","sentiment_score":-0.03770655488672977}],"sentiment":"neutral","sentiment_score":0.0020206944741816683,"num_words":33,"start":132.235,"end":156.165},{"sentences":[{"text":"Okay.","start":165.745,"end":166.14499,"sentiment":"neutral","sentiment_score":0.1334424912929535},{"text":"Sure.","start":166.14499,"end":166.64499,"sentiment":"neutral","sentiment_score":0.18283021450042725},{"text":"And is it okay if once you inserted the SIM card, try to call the number just first to check if it's working?","start":167.64,"end":175.73999,"sentiment":"neutral","sentiment_score":0.10848842221109764},{"text":"Yeah.","start":186.915,"end":187.315,"sentiment":"neutral","sentiment_score":0.033859990537166595},{"text":"And, no.","start":187.315,"end":188.435,"sentiment":"neutral","sentiment_score":-0.017493422143161297}],"sentiment":"neutral","sentiment_score":0.10037069867498108,"num_words":28,"start":165.745,"end":188.435},{"sentences":[{"text":"I mean, once the SIM card is inserted, can you please call that number also, The new SIM card.","start":188.435,"end":196.37,"sentiment":"neutral","sentiment_score":-0.023418217064126542},{"text":"Yeah.","start":196.75,"end":197.25,"sentiment":"neutral","sentiment_score":0.016843486577272415},{"text":"Which is the three is that 37?","start":197.95,"end":201.33,"sentiment":"neutral","sentiment_score":0.0017519019810216768},{"text":"Yeah.","start":202.98999,"end":203.48999,"sentiment":"neutral","sentiment_score":0.14961740374565125},{"text":"For us to check if the SIM card is working.","start":204.11,"end":206.61,"sentiment":"neutral","sentiment_score":0.09473937079310417}],"sentiment":"neutral","sentiment_score":0.017925573365860863,"num_words":38,"start":188.435,"end":206.61},{"sentences":[{"text":"Okay.","start":209.86893,"end":210.36893,"sentiment":"neutral","sentiment_score":0.11458458751440048},{"text":"Yeah.","start":212.18893,"end":212.50893,"sentiment":"neutral","sentiment_score":0.12684839963912964},{"text":"Sure.","start":212.50893,"end":212.82893,"sentiment":"neutral","sentiment_score":0.1931382268667221},{"text":"Just give us a callback, ma'am.","start":212.82893,"end":214.26894,"sentiment":"neutral","sentiment_score":0.19559368242820105},{"text":"Thank you.","start":214.26894,"end":214.82893,"sentiment":"positive","sentiment_score":0.566536009311676}],"sentiment":"neutral","sentiment_score":0.24920048429207367,"num_words":11,"start":209.86893,"end":214.82893},{"sentences":[{"text":"Bye for now.","start":214.82893,"end":215.72893,"sentiment":"neutral","sentiment_score":-0.030115661521752674}],"sentiment":"neutral","sentiment_score":-0.030115661521752674,"num_words":3,"start":214.82893,"end":215.72893}]}}]},{"alternatives":[{"transcript":"Yeah. Hi. I've got my my new SIM card, and I'll I'll put into my phone, but I can't get any connections onto it. How do I activate my card? Yeah. Hang on a sec. What do we got here? 3725468802 6. No. It just came in the pack. How do I register that number? Yeah. From news people. Yep. It got sent over to West Australia. Mel Rowls, r o w l e s. Mhmm. Maybe they gotta activate over there. Maybe they'll activate over there. Mhmm. No. It's only it's only a single tray that's there. So I've gotta take the other one out to put the other one in. Mhmm. Okay. What I might do, I'll I'll ring you on the other phone, and I can put the SIM card in this one. Okay. I'll try the 1800 number. 180247835. Find that number. Oh, from the other phone. Yeah. Okay. Yeah. Okay. Alright. Okay. I'll do that. Alright then. I'll ring you back. Thanks. Bye.","confidence":0.9970703,"words":[{"word":"yeah","start":8.24,"end":8.48,"confidence":0.86938477,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10434210300445557},{"word":"hi","start":8.48,"end":8.88,"confidence":0.99902344,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.07512019574642181},{"word":"i've","start":8.88,"end":9.04,"confidence":0.98535156,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.03543621301651001},{"word":"got","start":9.04,"end":9.28,"confidence":1.0,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.0729723647236824},{"word":"my","start":9.28,"end":9.78,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.08433888852596283},{"word":"my","start":10.08,"end":10.4,"confidence":0.6904297,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.06663510203361511},{"word":"new","start":10.4,"end":10.719999,"confidence":0.9970703,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.15308699011802673},{"word":"sim","start":10.719999,"end":10.96,"confidence":0.96875,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":0.04451156407594681},{"word":"card","start":10.96,"end":11.46,"confidence":0.7819824,"punctuated_word":"card,","sentiment":"neutral","sentiment_score":0.05061928927898407},{"word":"and","start":12.424999,"end":12.924999,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.017274122685194016},{"word":"i'll","start":13.065,"end":13.304999,"confidence":0.7939453,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.041160184890031815},{"word":"i'll","start":13.304999,"end":13.384999,"confidence":0.9289551,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.06407854706048965},{"word":"put","start":13.384999,"end":13.625,"confidence":0.99902344,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.046593524515628815},{"word":"into","start":13.625,"end":13.945,"confidence":0.6743164,"punctuated_word":"into","sentiment":"neutral","sentiment_score":-0.0023840516805648804},{"word":"my","start":13.945,"end":14.264999,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.04730427265167236},{"word":"phone","start":14.264999,"end":14.664999,"confidence":0.9638672,"punctuated_word":"phone,","sentiment":"neutral","sentiment_score":-0.03941725194454193},{"word":"but","start":14.664999,"end":14.825,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.10596910119056702},{"word":"i","start":14.825,"end":14.985,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.35727325081825256},{"word":"can't","start":14.985,"end":15.224999,"confidence":1.0,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.32771027088165283},{"word":"get","start":15.224999,"end":15.464999,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.2637553811073303},{"word":"any","start":15.464999,"end":15.865,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.23267655074596405},{"word":"connections","start":15.865,"end":16.365,"confidence":0.9980469,"punctuated_word":"connections","sentiment":"neutral","sentiment_score":-0.3293030858039856},{"word":"onto","start":16.664999,"end":16.985,"confidence":0.9707031,"punctuated_word":"onto","sentiment":"neutral","sentiment_score":-0.162182554602623},{"word":"it","start":16.985,"end":17.485,"confidence":0.9951172,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.1363171935081482},{"word":"how","start":20.025,"end":20.265,"confidence":0.8984375,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.05259374901652336},{"word":"do","start":20.265,"end":20.425,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.056342314928770065},{"word":"i","start":20.425,"end":20.664999,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07095294445753098},{"word":"activate","start":20.664999,"end":21.164999,"confidence":1.0,"punctuated_word":"activate","sentiment":"neutral","sentiment_score":0.052786462008953094},{"word":"my","start":21.305,"end":21.625,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.018433034420013428},{"word":"card","start":21.625,"end":22.125,"confidence":0.99853516,"punctuated_word":"card?","sentiment":"neutral","sentiment_score":-0.0044929105788469315},{"word":"yeah","start":28.49,"end":28.73,"confidence":0.99658203,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.002606102265417576},{"word":"hang","start":28.73,"end":28.97,"confidence":0.9980469,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":-0.020144060254096985},{"word":"on","start":28.97,"end":29.05,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.022415757179260257},{"word":"a","start":29.05,"end":29.13,"confidence":0.97314453,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.024856802076101303},{"word":"sec","start":29.13,"end":29.63,"confidence":0.97631836,"punctuated_word":"sec.","sentiment":"neutral","sentiment_score":-0.02407165989279747},{"word":"what","start":30.81,"end":30.97,"confidence":0.88183594,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.029793355613946915},{"word":"do","start":30.97,"end":31.13,"confidence":0.5385742,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.03379276394844055},{"word":"we","start":31.13,"end":31.289999,"confidence":0.9760742,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.015933692455291748},{"word":"got","start":31.289999,"end":31.529999,"confidence":0.9902344,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.012788459658622742},{"word":"here","start":31.529999,"end":32.03,"confidence":0.9995117,"punctuated_word":"here?","sentiment":"neutral","sentiment_score":-0.006653181277215481},{"word":"3725468802","start":33.61,"end":40.775,"confidence":0.99960935,"punctuated_word":"3725468802","sentiment":"neutral","sentiment_score":0.003029113868251443},{"word":"6","start":47.795002,"end":48.295002,"confidence":0.98217773,"punctuated_word":"6.","sentiment":"neutral","sentiment_score":-0.019077561795711517},{"word":"no","start":48.355003,"end":48.675003,"confidence":0.9501953,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.12308701872825624},{"word":"it","start":48.675003,"end":48.755,"confidence":0.9140625,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.10869386792182922},{"word":"just","start":48.755,"end":48.995003,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.08173458278179169},{"word":"came","start":48.995003,"end":49.235,"confidence":1.0,"punctuated_word":"came","sentiment":"neutral","sentiment_score":-0.06701524555683136},{"word":"in","start":49.235,"end":49.395,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.08789903670549393},{"word":"the","start":49.395,"end":49.555,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11570484191179276},{"word":"pack","start":49.555,"end":50.035004,"confidence":0.9975586,"punctuated_word":"pack.","sentiment":"neutral","sentiment_score":-0.12018090486526488},{"word":"how","start":50.035004,"end":50.275,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.05792944133281708},{"word":"do","start":50.275,"end":50.435,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.048912398517131805},{"word":"i","start":50.435,"end":50.595,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04737094044685364},{"word":"register","start":50.595,"end":51.095,"confidence":1.0,"punctuated_word":"register","sentiment":"neutral","sentiment_score":-0.02627408877015114},{"word":"that","start":51.155003,"end":51.395,"confidence":0.99609375,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.04959875717759133},{"word":"number","start":51.395,"end":51.895,"confidence":1.0,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":-0.05772367864847183},{"word":"yeah","start":62.510002,"end":62.75,"confidence":0.99316406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.011172723956406116},{"word":"from","start":62.75,"end":63.07,"confidence":0.96533203,"punctuated_word":"From","sentiment":"neutral","sentiment_score":0.002180658280849457},{"word":"news","start":63.07,"end":63.31,"confidence":0.6503906,"punctuated_word":"news","sentiment":"neutral","sentiment_score":-0.005188098177313805},{"word":"people","start":63.31,"end":63.63,"confidence":0.8942871,"punctuated_word":"people.","sentiment":"neutral","sentiment_score":0.006350812502205372},{"word":"yep","start":63.63,"end":63.95,"confidence":0.94799805,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0473502092063427},{"word":"it","start":63.95,"end":64.11,"confidence":0.68408203,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.013813413679599762},{"word":"got","start":64.11,"end":64.43,"confidence":0.99609375,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.016583777964115143},{"word":"sent","start":64.43,"end":64.67,"confidence":0.9941406,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.02255792915821075},{"word":"over","start":64.67,"end":64.91,"confidence":1.0,"punctuated_word":"over","sentiment":"neutral","sentiment_score":0.02821972593665123},{"word":"to","start":64.91,"end":65.07,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.012362517416477203},{"word":"west","start":65.07,"end":65.31,"confidence":0.7758789,"punctuated_word":"West","sentiment":"neutral","sentiment_score":0.015385258942842484},{"word":"australia","start":65.31,"end":65.81,"confidence":1.0,"punctuated_word":"Australia.","sentiment":"neutral","sentiment_score":0.011920269578695296},{"word":"mel","start":71.534996,"end":72.034996,"confidence":0.8676758,"punctuated_word":"Mel","sentiment":"neutral","sentiment_score":0.013933701440691948},{"word":"rowls","start":72.335,"end":72.735,"confidence":0.6381836,"punctuated_word":"Rowls,","sentiment":"neutral","sentiment_score":0.0016443077474832537},{"word":"r","start":72.735,"end":72.975,"confidence":0.9902344,"punctuated_word":"r","sentiment":"neutral","sentiment_score":0.00591123104095459},{"word":"o","start":72.975,"end":73.215,"confidence":0.8925781,"punctuated_word":"o","sentiment":"neutral","sentiment_score":0.010483236983418465},{"word":"w","start":73.215,"end":73.615,"confidence":1.0,"punctuated_word":"w","sentiment":"neutral","sentiment_score":0.007954592816531658},{"word":"l","start":73.615,"end":73.935,"confidence":1.0,"punctuated_word":"l","sentiment":"neutral","sentiment_score":-0.0005245869979262352},{"word":"e","start":73.935,"end":74.015,"confidence":0.99609375,"punctuated_word":"e","sentiment":"neutral","sentiment_score":0.005295236594974995},{"word":"s","start":74.015,"end":74.515,"confidence":0.95703125,"punctuated_word":"s.","sentiment":"neutral","sentiment_score":0.004207534249871969},{"word":"mhmm","start":81.615,"end":82.08,"confidence":0.99658203,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.01251361332833767},{"word":"maybe","start":102.115005,"end":102.435005,"confidence":0.7314453,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":-0.04491092264652252},{"word":"they","start":102.435005,"end":102.595,"confidence":0.67333984,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.0277896448969841},{"word":"gotta","start":102.595,"end":102.835,"confidence":0.4267578,"punctuated_word":"gotta","sentiment":"neutral","sentiment_score":-0.032643843442201614},{"word":"activate","start":102.835,"end":103.315,"confidence":0.98828125,"punctuated_word":"activate","sentiment":"neutral","sentiment_score":0.020799800753593445},{"word":"over","start":103.315,"end":103.475,"confidence":0.38989258,"punctuated_word":"over","sentiment":"neutral","sentiment_score":0.004906423389911652},{"word":"there","start":103.475,"end":103.975,"confidence":0.9382324,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.017048247158527374},{"word":"maybe","start":105.955,"end":106.275,"confidence":0.9140625,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":0.002869531512260437},{"word":"they'll","start":106.275,"end":106.515,"confidence":0.7150879,"punctuated_word":"they'll","sentiment":"neutral","sentiment_score":0.019783608615398407},{"word":"activate","start":106.515,"end":107.015,"confidence":0.9921875,"punctuated_word":"activate","sentiment":"neutral","sentiment_score":0.044787392020225525},{"word":"over","start":107.075005,"end":107.395004,"confidence":0.5888672,"punctuated_word":"over","sentiment":"neutral","sentiment_score":0.03988906741142273},{"word":"there","start":107.395004,"end":107.895004,"confidence":0.99121094,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.018085576593875885},{"word":"mhmm","start":131.285,"end":131.785,"confidence":0.9610596,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.08559690415859222},{"word":"no","start":136.565,"end":136.965,"confidence":0.9946289,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2801918387413025},{"word":"it's","start":136.965,"end":137.205,"confidence":0.99853516,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.29369065165519714},{"word":"only","start":137.205,"end":137.705,"confidence":0.9633789,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.1216382011771202},{"word":"it's","start":137.845,"end":138.08499,"confidence":0.99316406,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.25544965267181396},{"word":"only","start":138.08499,"end":138.485,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.19249741733074188},{"word":"a","start":138.485,"end":138.645,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.21351048350334167},{"word":"single","start":138.645,"end":139.145,"confidence":1.0,"punctuated_word":"single","sentiment":"neutral","sentiment_score":-0.22942514717578888},{"word":"tray","start":141.66,"end":142.14,"confidence":0.9863281,"punctuated_word":"tray","sentiment":"neutral","sentiment_score":-0.27276521921157837},{"word":"that's","start":142.14,"end":142.46,"confidence":0.9902344,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.2137702703475952},{"word":"there","start":142.46,"end":142.7,"confidence":0.80615234,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.22261494398117063},{"word":"so","start":142.7,"end":142.86,"confidence":0.98828125,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.2148426324129105},{"word":"i've","start":142.86,"end":142.94,"confidence":0.7595215,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.24364200234413147},{"word":"gotta","start":142.94,"end":143.18001,"confidence":0.5703125,"punctuated_word":"gotta","sentiment":"neutral","sentiment_score":-0.22800055146217343},{"word":"take","start":143.18001,"end":143.34,"confidence":0.99609375,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.24841094017028809},{"word":"the","start":143.34,"end":143.42,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2208068370819092},{"word":"other","start":143.42,"end":143.58,"confidence":1.0,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.2093084156513214},{"word":"one","start":143.58,"end":143.82,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.18861302733421328},{"word":"out","start":143.82,"end":143.98,"confidence":0.9980469,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.20952877402305603},{"word":"to","start":143.98,"end":144.14,"confidence":0.9873047,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.15578606724739075},{"word":"put","start":144.14,"end":144.3,"confidence":1.0,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.12270716577768326},{"word":"the","start":144.3,"end":144.38,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12529267370700836},{"word":"other","start":144.38,"end":144.54001,"confidence":1.0,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.15062929689884186},{"word":"one","start":144.54001,"end":144.7,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.13760428130626678},{"word":"in","start":144.7,"end":145.2,"confidence":1.0,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":-0.1254228949546814},{"word":"mhmm","start":152.22,"end":152.72,"confidence":0.96447754,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.026287835091352463},{"word":"okay","start":157.185,"end":157.66501,"confidence":0.98657227,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05002429708838463},{"word":"what","start":157.66501,"end":157.905,"confidence":0.99609375,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.03407207876443863},{"word":"i","start":157.905,"end":158.065,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02966766059398651},{"word":"might","start":158.065,"end":158.38501,"confidence":0.9970703,"punctuated_word":"might","sentiment":"neutral","sentiment_score":0.04759567975997925},{"word":"do","start":158.38501,"end":158.88501,"confidence":0.8496094,"punctuated_word":"do,","sentiment":"neutral","sentiment_score":0.07614967226982117},{"word":"i'll","start":160.865,"end":161.345,"confidence":0.8244629,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.07086136192083359},{"word":"i'll","start":161.345,"end":161.585,"confidence":0.99658203,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.07928849756717682},{"word":"ring","start":161.585,"end":161.74501,"confidence":0.9741211,"punctuated_word":"ring","sentiment":"neutral","sentiment_score":0.07235126197338104},{"word":"you","start":161.74501,"end":161.985,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.015735700726509094},{"word":"on","start":161.985,"end":162.145,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.03320446237921715},{"word":"the","start":162.145,"end":162.225,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03114306926727295},{"word":"other","start":162.225,"end":162.46501,"confidence":1.0,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.01721704751253128},{"word":"phone","start":162.46501,"end":162.785,"confidence":0.83569336,"punctuated_word":"phone,","sentiment":"neutral","sentiment_score":0.019251905381679535},{"word":"and","start":162.785,"end":163.02501,"confidence":0.9633789,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.059937115758657455},{"word":"i","start":163.02501,"end":163.10501,"confidence":0.9013672,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05807961896061897},{"word":"can","start":163.10501,"end":163.265,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0606171190738678},{"word":"put","start":163.265,"end":163.505,"confidence":1.0,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.05242714285850525},{"word":"the","start":163.505,"end":163.585,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03088725358247757},{"word":"sim","start":163.585,"end":163.905,"confidence":0.96875,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":0.024840153753757477},{"word":"card","start":163.905,"end":164.145,"confidence":0.99609375,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.038702622056007385},{"word":"in","start":164.145,"end":164.30501,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.07441366463899612},{"word":"this","start":164.30501,"end":164.46501,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.03776465356349945},{"word":"one","start":164.46501,"end":164.88,"confidence":0.9975586,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.02014288492500782},{"word":"okay","start":176.56,"end":177.06,"confidence":0.9975586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.040419112890958786},{"word":"i'll","start":177.28,"end":177.44,"confidence":0.9614258,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.02347470447421074},{"word":"try","start":177.44,"end":177.94,"confidence":0.99902344,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.01139286532998085},{"word":"the","start":178.0,"end":178.24,"confidence":0.96972656,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02801765501499176},{"word":"1800","start":178.24,"end":178.96,"confidence":1.0,"punctuated_word":"1800","sentiment":"neutral","sentiment_score":0.033692531287670135},{"word":"number","start":178.96,"end":179.46,"confidence":0.9741211,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":0.024810394272208217},{"word":"180247835","start":181.265,"end":184.24501,"confidence":0.9863281,"punctuated_word":"180247835.","sentiment":"neutral","sentiment_score":0.02944246307015419},{"word":"find","start":184.30501,"end":184.625,"confidence":0.625,"punctuated_word":"Find","sentiment":"neutral","sentiment_score":0.0361570417881012},{"word":"that","start":184.625,"end":184.865,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03471280634403229},{"word":"number","start":184.865,"end":185.365,"confidence":0.9941406,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":0.032826438546180725},{"word":"oh","start":195.07,"end":195.23001,"confidence":0.8791504,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.029148481786251068},{"word":"from","start":195.23001,"end":195.55,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.05882202461361885},{"word":"the","start":195.55,"end":195.63,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0642247200012207},{"word":"other","start":195.63,"end":195.87001,"confidence":0.99902344,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.0813731700181961},{"word":"phone","start":195.87001,"end":196.37001,"confidence":0.8989258,"punctuated_word":"phone.","sentiment":"neutral","sentiment_score":-0.01796942949295044},{"word":"yeah","start":196.99,"end":197.49,"confidence":0.98950195,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0143801337108016},{"word":"okay","start":198.19,"end":198.69,"confidence":0.9980469,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.006537865847349167},{"word":"yeah","start":201.63,"end":201.95001,"confidence":0.9980469,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03974779695272446},{"word":"okay","start":201.95001,"end":202.45001,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.07446761429309845},{"word":"alright","start":202.75,"end":203.25,"confidence":0.99853516,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1507221758365631},{"word":"okay","start":207.95001,"end":208.35,"confidence":0.99560547,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.13687807321548462},{"word":"i'll","start":208.35,"end":208.67001,"confidence":0.99853516,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.14174647629261017},{"word":"do","start":208.67001,"end":208.83,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.13663692772388458},{"word":"that","start":208.83,"end":209.33,"confidence":0.9995117,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.1312086433172226},{"word":"alright","start":209.58888,"end":210.08888,"confidence":0.9970703,"punctuated_word":"Alright","sentiment":"neutral","sentiment_score":0.1409270167350769},{"word":"then","start":210.46887,"end":210.70888,"confidence":0.9526367,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.09261493384838104},{"word":"i'll","start":210.70888,"end":210.94888,"confidence":0.9980469,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.07976461946964264},{"word":"ring","start":210.94888,"end":211.18887,"confidence":0.9980469,"punctuated_word":"ring","sentiment":"neutral","sentiment_score":0.08920109272003174},{"word":"you","start":211.18887,"end":211.26888,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02700454741716385},{"word":"back","start":211.26888,"end":211.76888,"confidence":1.0,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":0.04538697749376297},{"word":"thanks","start":214.62888,"end":215.12888,"confidence":0.9328613,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.31907352805137634},{"word":"bye","start":215.90887,"end":216.40887,"confidence":0.9008789,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.0988449826836586}],"paragraphs":{"transcript":"\nYeah. Hi. I've got my my new SIM card, and I'll I'll put into my phone, but I can't get any connections onto it. How do I activate my card? Yeah.\n\nHang on a sec. What do we got here? 3725468802 6. No. It just came in the pack.\n\nHow do I register that number? Yeah. From news people. Yep. It got sent over to West Australia.\n\nMel Rowls, r o w l e s. Mhmm. Maybe they gotta activate over there. Maybe they'll activate over there. Mhmm.\n\nNo. It's only it's only a single tray that's there. So I've gotta take the other one out to put the other one in. Mhmm. Okay.\n\nWhat I might do, I'll I'll ring you on the other phone, and I can put the SIM card in this one. Okay. I'll try the 1800 number. 180247835. Find that number.\n\nOh, from the other phone. Yeah. Okay. Yeah. Okay.\n\nAlright. Okay. I'll do that. Alright then. I'll ring you back.\n\nThanks. Bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":8.24,"end":8.48,"sentiment":"neutral","sentiment_score":0.10434210300445557},{"text":"Hi.","start":8.48,"end":8.88,"sentiment":"neutral","sentiment_score":0.07512019574642181},{"text":"I've got my my new SIM card, and I'll I'll put into my phone, but I can't get any connections onto it.","start":8.88,"end":17.485,"sentiment":"neutral","sentiment_score":-0.07414775849743323},{"text":"How do I activate my card?","start":20.025,"end":22.125,"sentiment":"neutral","sentiment_score":-0.025004748565455277},{"text":"Yeah.","start":28.49,"end":28.73,"sentiment":"neutral","sentiment_score":-0.002606102265417576}],"sentiment":"neutral","sentiment_score":-0.05175558005970332,"num_words":31,"start":8.24,"end":28.73},{"sentences":[{"text":"Hang on a sec.","start":28.73,"end":29.63,"sentiment":"neutral","sentiment_score":-0.022872069850564003},{"text":"What do we got here?","start":30.81,"end":32.03,"sentiment":"neutral","sentiment_score":-0.019792290590703487},{"text":"3725468802 6.","start":33.61,"end":48.295002,"sentiment":"neutral","sentiment_score":-0.008024223963730037},{"text":"No.","start":48.355003,"end":48.675003,"sentiment":"neutral","sentiment_score":-0.12308701872825624},{"text":"It just came in the pack.","start":48.675003,"end":50.035004,"sentiment":"neutral","sentiment_score":-0.09687141329050064}],"sentiment":"neutral","sentiment_score":-0.0506007599308052,"num_words":18,"start":28.73,"end":50.035004},{"sentences":[{"text":"How do I register that number?","start":50.035004,"end":51.895,"sentiment":"neutral","sentiment_score":-0.04796821748216947},{"text":"Yeah.","start":62.510002,"end":62.75,"sentiment":"neutral","sentiment_score":0.011172723956406116},{"text":"From news people.","start":62.75,"end":63.63,"sentiment":"neutral","sentiment_score":0.001114457535247008},{"text":"Yep.","start":63.63,"end":63.95,"sentiment":"neutral","sentiment_score":0.0473502092063427},{"text":"It got sent over to West Australia.","start":63.95,"end":65.81,"sentiment":"neutral","sentiment_score":0.017263270382370268}],"sentiment":"neutral","sentiment_score":-0.005838894802663062,"num_words":18,"start":50.035004,"end":65.81},{"sentences":[{"text":"Mel Rowls, r o w l e s.","start":71.534996,"end":74.515,"sentiment":"neutral","sentiment_score":0.00611315673450008},{"text":"Mhmm.","start":81.615,"end":82.08,"sentiment":"neutral","sentiment_score":0.01251361332833767},{"text":"Maybe they gotta activate over there.","start":102.115005,"end":103.975,"sentiment":"neutral","sentiment_score":-0.016114405666788418},{"text":"Maybe they'll activate over there.","start":105.955,"end":107.895004,"sentiment":"neutral","sentiment_score":0.025083035230636597},{"text":"Mhmm.","start":131.285,"end":131.785,"sentiment":"neutral","sentiment_score":0.08559690415859222}],"sentiment":"neutral","sentiment_score":0.008368786357875382,"num_words":21,"start":71.534996,"end":131.785},{"sentences":[{"text":"No.","start":136.565,"end":136.965,"sentiment":"neutral","sentiment_score":-0.2801918387413025},{"text":"It's only it's only a single tray that's there.","start":136.965,"end":142.7,"sentiment":"neutral","sentiment_score":-0.22392910967270532},{"text":"So I've gotta take the other one out to put the other one in.","start":142.7,"end":145.2,"sentiment":"neutral","sentiment_score":-0.18432825431227684},{"text":"Mhmm.","start":152.22,"end":152.72,"sentiment":"neutral","sentiment_score":-0.026287835091352463},{"text":"Okay.","start":157.185,"end":157.66501,"sentiment":"neutral","sentiment_score":0.05002429708838463}],"sentiment":"neutral","sentiment_score":-0.18663126631424978,"num_words":26,"start":136.565,"end":157.66501},{"sentences":[{"text":"What I might do, I'll I'll ring you on the other phone, and I can put the SIM card in this one.","start":157.66501,"end":164.88,"sentiment":"neutral","sentiment_score":0.04474321033128283},{"text":"Okay.","start":176.56,"end":177.06,"sentiment":"neutral","sentiment_score":0.040419112890958786},{"text":"I'll try the 1800 number.","start":177.28,"end":179.46,"sentiment":"neutral","sentiment_score":0.02427763007581234},{"text":"180247835.","start":181.265,"end":184.24501,"sentiment":"neutral","sentiment_score":0.02944246307015419},{"text":"Find that number.","start":184.30501,"end":185.365,"sentiment":"neutral","sentiment_score":0.0345654288927714}],"sentiment":"neutral","sentiment_score":0.039978020009584725,"num_words":32,"start":157.66501,"end":185.365},{"sentences":[{"text":"Oh, from the other phone.","start":195.07,"end":196.37001,"sentiment":"neutral","sentiment_score":-0.05030756518244743},{"text":"Yeah.","start":196.99,"end":197.49,"sentiment":"neutral","sentiment_score":0.0143801337108016},{"text":"Okay.","start":198.19,"end":198.69,"sentiment":"neutral","sentiment_score":0.006537865847349167},{"text":"Yeah.","start":201.63,"end":201.95001,"sentiment":"neutral","sentiment_score":0.03974779695272446},{"text":"Okay.","start":201.95001,"end":202.45001,"sentiment":"neutral","sentiment_score":0.07446761429309845}],"sentiment":"neutral","sentiment_score":-0.012933823900918165,"num_words":9,"start":195.07,"end":202.45001},{"sentences":[{"text":"Alright.","start":202.75,"end":203.25,"sentiment":"neutral","sentiment_score":0.1507221758365631},{"text":"Okay.","start":207.95001,"end":208.35,"sentiment":"neutral","sentiment_score":0.13687807321548462},{"text":"I'll do that.","start":208.35,"end":209.33,"sentiment":"neutral","sentiment_score":0.13653068244457245},{"text":"Alright then.","start":209.58888,"end":210.70888,"sentiment":"neutral","sentiment_score":0.11677097529172897},{"text":"I'll ring you back.","start":210.70888,"end":211.76888,"sentiment":"neutral","sentiment_score":0.0603393092751503}],"sentiment":"neutral","sentiment_score":0.10655377127907494,"num_words":11,"start":202.75,"end":211.76888},{"sentences":[{"text":"Thanks.","start":214.62888,"end":215.12888,"sentiment":"neutral","sentiment_score":0.31907352805137634},{"text":"Bye.","start":215.90887,"end":216.40887,"sentiment":"neutral","sentiment_score":-0.0988449826836586}],"sentiment":"neutral","sentiment_score":0.11011427268385887,"num_words":2,"start":214.62888,"end":216.40887}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Yeah. Hi. I've got my my new\n\nChannel 0: Mhmm.\n\nChannel 1: SIM card, and\n\nChannel 0: Mhmm.\n\nChannel 1: I'll I'll put\n\nChannel 0: Mhmm.\n\nChannel 1: into my phone, but I can't get any connections onto it. How do I activate my card?\n\nChannel 0: May I know what is the phone number, the SIM card you're referring to?\n\nChannel 1: Yeah. Hang on a sec. What do we got here? 3725468802\n\nChannel 0: May I know where did you register this number?\n\nChannel 1: 6. No. It just came in the pack. How do I register that number?\n\nChannel 0: Okay. But may I know where did you bought the SIM card? Is it here in Australia?\n\nChannel 1: Yeah. From news people. Yep. It got sent over to West Australia.\n\nChannel 0: May I know your full name, please?\n\nChannel 1: Mel Rowls, r o w l e s.\n\nChannel 0: Okay. Hang on. Is it okay if I put you on hold? Let me just check your account.\n\nChannel 1: Mhmm.\n\nChannel 0: Okay. Hang on.\n\nChannel 1: Maybe they gotta activate over there. Maybe they'll activate over there.\n\nChannel 0: Hello, Mel?\n\nChannel 1: Mhmm.\n\nChannel 0: Yes. Thank you for waiting. Is the SIM card already inserted on\n\nChannel 1: No.\n\nChannel 0: your\n\nChannel 1: It's\n\nChannel 0: device?\n\nChannel 1: only it's only a single tray that's there. So I've gotta take the other one out to put the other one in.\n\nChannel 0: Yeah. Because we need the SIM card to be inserted,\n\nChannel 1: Mhmm.\n\nChannel 0: mhmm, for it to work and to be registered.\n\nChannel 1: Okay. What I might do, I'll I'll ring you on the other phone, and I can put the SIM card in this one.\n\nChannel 0: Okay. Sure. And is it okay if once you inserted the SIM card, try to call the number just first to check if it's working?\n\nChannel 1: Okay. I'll try the 1800 number. 180247835. Find that number.\n\nChannel 0: Yeah. And, no. I mean, once the SIM card is inserted, can you please call that number also, The\n\nChannel 1: Oh,\n\nChannel 0: new\n\nChannel 1: from the other\n\nChannel 0: SIM card.\n\nChannel 1: phone.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Which\n\nChannel 1: Okay.\n\nChannel 0: is the three is that 37?\n\nChannel 1: Yeah. Okay. Alright.\n\nChannel 0: Yeah. For us to check if the SIM card is working.\n\nChannel 1: Okay. I'll do that. Alright\n\nChannel 0: Okay.\n\nChannel 1: then. I'll ring you back.\n\nChannel 0: Yeah. Sure. Just give us a callback, ma'am. Thank you.\n\nChannel 1: Thanks.\n\nChannel 0: Bye for now.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.52,"end":2.0,"sentiment":"neutral","sentiment_score":0.3266488015651703},{"text":"Good afternoon.","start":2.0,"end":2.82,"sentiment":"positive","sentiment_score":0.5775235891342163},{"text":"This is Maureen from Airtel tech support.","start":2.96,"end":5.92,"sentiment":"positive","sentiment_score":0.5299741583211082},{"text":"How can I assist you today?","start":5.92,"end":7.3799996,"sentiment":"positive","sentiment_score":0.5181628714005152}],"sentiment":"positive","sentiment_score":0.5187807697802782,"channel":0,"num_words":16,"start":1.52,"end":7.3799996},{"sentences":[{"text":"Yeah.","start":8.24,"end":8.48,"sentiment":"neutral","sentiment_score":0.10434210300445557},{"text":"Hi.","start":8.48,"end":8.88,"sentiment":"neutral","sentiment_score":0.07512019574642181},{"text":"I've got my my new","start":8.88,"end":10.719999,"sentiment":"neutral","sentiment_score":0.08249391168355942}],"sentiment":"neutral","sentiment_score":0.08456169388123921,"channel":1,"num_words":7,"start":8.24,"end":10.719999},{"sentences":[{"text":"Mhmm.","start":10.559999,"end":11.059999,"sentiment":"neutral","sentiment_score":0.05657109245657921}],"sentiment":"neutral","sentiment_score":0.05657109245657921,"channel":0,"num_words":1,"start":10.559999,"end":11.059999},{"sentences":[{"text":"SIM card, and","start":10.719999,"end":12.924999,"sentiment":"neutral","sentiment_score":0.0374683253467083}],"sentiment":"neutral","sentiment_score":0.0374683253467083,"channel":1,"num_words":3,"start":10.719999,"end":12.924999},{"sentences":[{"text":"Mhmm.","start":12.48,"end":12.98,"sentiment":"neutral","sentiment_score":0.01087126787751913}],"sentiment":"neutral","sentiment_score":0.01087126787751913,"channel":0,"num_words":1,"start":12.48,"end":12.98},{"sentences":[{"text":"I'll I'll put","start":13.065,"end":13.625,"sentiment":"neutral","sentiment_score":-0.05061075215538343}],"sentiment":"neutral","sentiment_score":-0.05061075215538343,"channel":1,"num_words":3,"start":13.065,"end":13.625},{"sentences":[{"text":"Mhmm.","start":13.485,"end":13.985,"sentiment":"neutral","sentiment_score":-0.02774200215935707}],"sentiment":"neutral","sentiment_score":-0.02774200215935707,"channel":0,"num_words":1,"start":13.485,"end":13.985},{"sentences":[{"text":"into my phone, but I can't get any connections onto it.","start":13.625,"end":17.485,"sentiment":"neutral","sentiment_score":-0.1822084513577548},{"text":"How do I activate my card?","start":20.025,"end":22.125,"sentiment":"neutral","sentiment_score":-0.025004748565455277}],"sentiment":"neutral","sentiment_score":-0.12672479154870792,"channel":1,"num_words":17,"start":13.625,"end":22.125},{"sentences":[{"text":"May I know what is the phone number, the SIM card you're referring to?","start":23.564999,"end":28.210001,"sentiment":"neutral","sentiment_score":-0.0028776400057332857}],"sentiment":"neutral","sentiment_score":-0.0028776400057332857,"channel":0,"num_words":14,"start":23.564999,"end":28.210001},{"sentences":[{"text":"Yeah.","start":28.49,"end":28.73,"sentiment":"neutral","sentiment_score":-0.002606102265417576},{"text":"Hang on a sec.","start":28.73,"end":29.63,"sentiment":"neutral","sentiment_score":-0.022872069850564003},{"text":"What do we got here?","start":30.81,"end":32.03,"sentiment":"neutral","sentiment_score":-0.019792290590703487},{"text":"3725468802","start":33.61,"end":40.775,"sentiment":"neutral","sentiment_score":0.003029113868251443}],"sentiment":"neutral","sentiment_score":-0.017275156432085416,"channel":1,"num_words":11,"start":28.49,"end":40.775},{"sentences":[{"text":"May I know where did you register this number?","start":43.915,"end":46.575,"sentiment":"neutral","sentiment_score":-0.01967776587439908}],"sentiment":"neutral","sentiment_score":-0.01967776587439908,"channel":0,"num_words":9,"start":43.915,"end":46.575},{"sentences":[{"text":"6.","start":47.795002,"end":48.295002,"sentiment":"neutral","sentiment_score":-0.019077561795711517},{"text":"No.","start":48.355003,"end":48.675003,"sentiment":"neutral","sentiment_score":-0.12308701872825624},{"text":"It just came in the pack.","start":48.675003,"end":50.035004,"sentiment":"neutral","sentiment_score":-0.09687141329050064},{"text":"How do I register that number?","start":50.035004,"end":51.895,"sentiment":"neutral","sentiment_score":-0.04796821748216947}],"sentiment":"neutral","sentiment_score":-0.0722287403685706,"channel":1,"num_words":14,"start":47.795002,"end":51.895},{"sentences":[{"text":"Okay.","start":56.91,"end":57.23,"sentiment":"neutral","sentiment_score":-0.011392883956432344},{"text":"But may I know where did you bought the SIM card?","start":57.23,"end":60.21,"sentiment":"neutral","sentiment_score":-0.01913150010461157},{"text":"Is it here in Australia?","start":60.27,"end":61.57,"sentiment":"neutral","sentiment_score":-0.013800930231809616}],"sentiment":"neutral","sentiment_score":-0.017108472721541628,"channel":0,"num_words":17,"start":56.91,"end":61.57},{"sentences":[{"text":"Yeah.","start":62.510002,"end":62.75,"sentiment":"neutral","sentiment_score":0.011172723956406116},{"text":"From news people.","start":62.75,"end":63.63,"sentiment":"neutral","sentiment_score":0.001114457535247008},{"text":"Yep.","start":63.63,"end":63.95,"sentiment":"neutral","sentiment_score":0.0473502092063427},{"text":"It got sent over to West Australia.","start":63.95,"end":65.81,"sentiment":"neutral","sentiment_score":0.017263270382370268}],"sentiment":"neutral","sentiment_score":0.015225766537090143,"channel":1,"num_words":12,"start":62.510002,"end":65.81},{"sentences":[{"text":"May I know your full name, please?","start":68.11,"end":69.735,"sentiment":"neutral","sentiment_score":0.03254055045545101}],"sentiment":"neutral","sentiment_score":0.03254055045545101,"channel":0,"num_words":7,"start":68.11,"end":69.735},{"sentences":[{"text":"Mel Rowls, r o w l e s.","start":71.534996,"end":74.515,"sentiment":"neutral","sentiment_score":0.00611315673450008}],"sentiment":"neutral","sentiment_score":0.00611315673450008,"channel":1,"num_words":8,"start":71.534996,"end":74.515},{"sentences":[{"text":"Okay.","start":76.695,"end":77.015,"sentiment":"neutral","sentiment_score":0.026696329936385155},{"text":"Hang on.","start":77.015,"end":77.755,"sentiment":"neutral","sentiment_score":-0.005115593783557415},{"text":"Is it okay if I put you on hold?","start":78.215,"end":79.655,"sentiment":"neutral","sentiment_score":0.0008793195916546712},{"text":"Let me just check your account.","start":79.655,"end":81.115,"sentiment":"neutral","sentiment_score":-0.002104352228343487}],"sentiment":"neutral","sentiment_score":0.0006529391846723025,"channel":0,"num_words":18,"start":76.695,"end":81.115},{"sentences":[{"text":"Mhmm.","start":81.615,"end":82.08,"sentiment":"neutral","sentiment_score":0.01251361332833767}],"sentiment":"neutral","sentiment_score":0.01251361332833767,"channel":1,"num_words":1,"start":81.615,"end":82.08},{"sentences":[{"text":"Okay.","start":82.695,"end":83.015,"sentiment":"neutral","sentiment_score":0.021715376526117325},{"text":"Hang on.","start":83.015,"end":83.835,"sentiment":"neutral","sentiment_score":-0.01311574224382639}],"sentiment":"neutral","sentiment_score":-0.001505369320511818,"channel":0,"num_words":3,"start":82.695,"end":83.835},{"sentences":[{"text":"Maybe they gotta activate over there.","start":102.115005,"end":103.975,"sentiment":"neutral","sentiment_score":-0.016114405666788418},{"text":"Maybe they'll activate over there.","start":105.955,"end":107.895004,"sentiment":"neutral","sentiment_score":0.025083035230636597}],"sentiment":"neutral","sentiment_score":0.0026117038320411334,"channel":1,"num_words":11,"start":102.115005,"end":107.895004},{"sentences":[{"text":"Hello, Mel?","start":129.675,"end":130.89499,"sentiment":"neutral","sentiment_score":0.06871490180492401}],"sentiment":"neutral","sentiment_score":0.06871490180492401,"channel":0,"num_words":2,"start":129.675,"end":130.89499},{"sentences":[{"text":"Mhmm.","start":131.285,"end":131.785,"sentiment":"neutral","sentiment_score":0.08559690415859222}],"sentiment":"neutral","sentiment_score":0.08559690415859222,"channel":1,"num_words":1,"start":131.285,"end":131.785},{"sentences":[{"text":"Yes.","start":132.235,"end":132.555,"sentiment":"neutral","sentiment_score":0.19517534971237183},{"text":"Thank you for waiting.","start":132.555,"end":133.515,"sentiment":"positive","sentiment_score":0.3886107876896858},{"text":"Is the SIM card already inserted on","start":133.675,"end":136.715,"sentiment":"neutral","sentiment_score":-0.061001150735786984}],"sentiment":"neutral","sentiment_score":0.11021753711005051,"channel":0,"num_words":12,"start":132.235,"end":136.715},{"sentences":[{"text":"No.","start":136.565,"end":136.965,"sentiment":"neutral","sentiment_score":-0.2801918387413025}],"sentiment":"neutral","sentiment_score":-0.2801918387413025,"channel":1,"num_words":1,"start":136.565,"end":136.965},{"sentences":[{"text":"your","start":136.715,"end":137.035,"sentiment":"neutral","sentiment_score":-0.2699563801288605}],"sentiment":"neutral","sentiment_score":-0.2699563801288605,"channel":0,"num_words":1,"start":136.715,"end":137.035},{"sentences":[{"text":"It's","start":136.965,"end":137.205,"sentiment":"neutral","sentiment_score":-0.29369065165519714}],"sentiment":"neutral","sentiment_score":-0.29369065165519714,"channel":1,"num_words":1,"start":136.965,"end":137.205},{"sentences":[{"text":"device?","start":137.035,"end":137.535,"sentiment":"neutral","sentiment_score":-0.2648003399372101}],"sentiment":"neutral","sentiment_score":-0.2648003399372101,"channel":0,"num_words":1,"start":137.035,"end":137.535},{"sentences":[{"text":"only it's only a single tray that's there.","start":137.205,"end":142.7,"sentiment":"neutral","sentiment_score":-0.21520891692489386},{"text":"So I've gotta take the other one out to put the other one in.","start":142.7,"end":145.2,"sentiment":"neutral","sentiment_score":-0.18432825431227684}],"sentiment":"neutral","sentiment_score":-0.1955575861714103,"channel":1,"num_words":22,"start":137.205,"end":145.2},{"sentences":[{"text":"Yeah.","start":147.87999,"end":148.2,"sentiment":"neutral","sentiment_score":-0.042452819645404816},{"text":"Because we need the SIM card to be inserted,","start":148.2,"end":150.93999,"sentiment":"neutral","sentiment_score":-0.0740088319612874}],"sentiment":"neutral","sentiment_score":-0.07085323072969914,"channel":0,"num_words":10,"start":147.87999,"end":150.93999},{"sentences":[{"text":"Mhmm.","start":152.22,"end":152.72,"sentiment":"neutral","sentiment_score":-0.026287835091352463}],"sentiment":"neutral","sentiment_score":-0.026287835091352463,"channel":1,"num_words":1,"start":152.22,"end":152.72},{"sentences":[{"text":"mhmm, for it to work and to be registered.","start":153.07999,"end":156.165,"sentiment":"neutral","sentiment_score":-0.0014042778121721414}],"sentiment":"neutral","sentiment_score":-0.0014042778121721414,"channel":0,"num_words":9,"start":153.07999,"end":156.165},{"sentences":[{"text":"Okay.","start":157.185,"end":157.66501,"sentiment":"neutral","sentiment_score":0.05002429708838463},{"text":"What I might do, I'll I'll ring you on the other phone, and I can put the SIM card in this one.","start":157.66501,"end":164.88,"sentiment":"neutral","sentiment_score":0.04474321033128283}],"sentiment":"neutral","sentiment_score":0.04497282279898291,"channel":1,"num_words":23,"start":157.185,"end":164.88},{"sentences":[{"text":"Okay.","start":165.745,"end":166.14499,"sentiment":"neutral","sentiment_score":0.1334424912929535},{"text":"Sure.","start":166.14499,"end":166.64499,"sentiment":"neutral","sentiment_score":0.18283021450042725},{"text":"And is it okay if once you inserted the SIM card, try to call the number just first to check if it's working?","start":167.64,"end":175.73999,"sentiment":"neutral","sentiment_score":0.10848842221109764}],"sentiment":"neutral","sentiment_score":0.11246025666594506,"channel":0,"num_words":25,"start":165.745,"end":175.73999},{"sentences":[{"text":"Okay.","start":176.56,"end":177.06,"sentiment":"neutral","sentiment_score":0.040419112890958786},{"text":"I'll try the 1800 number.","start":177.28,"end":179.46,"sentiment":"neutral","sentiment_score":0.02427763007581234},{"text":"180247835.","start":181.265,"end":184.24501,"sentiment":"neutral","sentiment_score":0.02944246307015419},{"text":"Find that number.","start":184.30501,"end":185.365,"sentiment":"neutral","sentiment_score":0.0345654288927714}],"sentiment":"neutral","sentiment_score":0.02949460130184889,"channel":1,"num_words":10,"start":176.56,"end":185.365},{"sentences":[{"text":"Yeah.","start":186.915,"end":187.315,"sentiment":"neutral","sentiment_score":0.033859990537166595},{"text":"And, no.","start":187.315,"end":188.435,"sentiment":"neutral","sentiment_score":-0.017493422143161297},{"text":"I mean, once the SIM card is inserted, can you please call that number also, The","start":188.435,"end":195.23,"sentiment":"neutral","sentiment_score":-0.019719514006283134}],"sentiment":"neutral","sentiment_score":-0.01666521462366769,"channel":0,"num_words":19,"start":186.915,"end":195.23},{"sentences":[{"text":"Oh,","start":195.07,"end":195.23001,"sentiment":"neutral","sentiment_score":-0.029148481786251068}],"sentiment":"neutral","sentiment_score":-0.029148481786251068,"channel":1,"num_words":1,"start":195.07,"end":195.23001},{"sentences":[{"text":"new","start":195.23,"end":195.63,"sentiment":"neutral","sentiment_score":-0.026957519352436066}],"sentiment":"neutral","sentiment_score":-0.026957519352436066,"channel":0,"num_words":1,"start":195.23,"end":195.63},{"sentences":[{"text":"from the other","start":195.23001,"end":195.87001,"sentiment":"neutral","sentiment_score":-0.06813997154434522}],"sentiment":"neutral","sentiment_score":-0.06813997154434522,"channel":1,"num_words":3,"start":195.23001,"end":195.87001},{"sentences":[{"text":"SIM card.","start":195.63,"end":196.37,"sentiment":"neutral","sentiment_score":-0.05123819038271904}],"sentiment":"neutral","sentiment_score":-0.05123819038271904,"channel":0,"num_words":2,"start":195.63,"end":196.37},{"sentences":[{"text":"phone.","start":195.87001,"end":196.37001,"sentiment":"neutral","sentiment_score":-0.01796942949295044}],"sentiment":"neutral","sentiment_score":-0.01796942949295044,"channel":1,"num_words":1,"start":195.87001,"end":196.37001},{"sentences":[{"text":"Yeah.","start":196.75,"end":197.25,"sentiment":"neutral","sentiment_score":0.016843486577272415}],"sentiment":"neutral","sentiment_score":0.016843486577272415,"channel":0,"num_words":1,"start":196.75,"end":197.25},{"sentences":[{"text":"Yeah.","start":196.99,"end":197.49,"sentiment":"neutral","sentiment_score":0.0143801337108016}],"sentiment":"neutral","sentiment_score":0.0143801337108016,"channel":1,"num_words":1,"start":196.99,"end":197.49},{"sentences":[{"text":"Which","start":197.95,"end":198.27,"sentiment":"neutral","sentiment_score":0.005924064666032791}],"sentiment":"neutral","sentiment_score":0.005924064666032791,"channel":0,"num_words":1,"start":197.95,"end":198.27},{"sentences":[{"text":"Okay.","start":198.19,"end":198.69,"sentiment":"neutral","sentiment_score":0.006537865847349167}],"sentiment":"neutral","sentiment_score":0.006537865847349167,"channel":1,"num_words":1,"start":198.19,"end":198.69},{"sentences":[{"text":"is the three is that 37?","start":198.27,"end":201.33,"sentiment":"neutral","sentiment_score":0.0010565415335198243}],"sentiment":"neutral","sentiment_score":0.0010565415335198243,"channel":0,"num_words":6,"start":198.27,"end":201.33},{"sentences":[{"text":"Yeah.","start":201.63,"end":201.95001,"sentiment":"neutral","sentiment_score":0.03974779695272446},{"text":"Okay.","start":201.95001,"end":202.45001,"sentiment":"neutral","sentiment_score":0.07446761429309845},{"text":"Alright.","start":202.75,"end":203.25,"sentiment":"neutral","sentiment_score":0.1507221758365631}],"sentiment":"neutral","sentiment_score":0.088312529027462,"channel":1,"num_words":3,"start":201.63,"end":203.25},{"sentences":[{"text":"Yeah.","start":202.98999,"end":203.48999,"sentiment":"neutral","sentiment_score":0.14961740374565125},{"text":"For us to check if the SIM card is working.","start":204.11,"end":206.61,"sentiment":"neutral","sentiment_score":0.09473937079310417}],"sentiment":"neutral","sentiment_score":0.09972828287969936,"channel":0,"num_words":11,"start":202.98999,"end":206.61},{"sentences":[{"text":"Okay.","start":207.95001,"end":208.35,"sentiment":"neutral","sentiment_score":0.13687807321548462},{"text":"I'll do that.","start":208.35,"end":209.33,"sentiment":"neutral","sentiment_score":0.13653068244457245},{"text":"Alright","start":209.58888,"end":210.08888,"sentiment":"neutral","sentiment_score":0.1409270167350769}],"sentiment":"neutral","sentiment_score":0.13747942745685576,"channel":1,"num_words":5,"start":207.95001,"end":210.08888},{"sentences":[{"text":"Okay.","start":209.86893,"end":210.36893,"sentiment":"neutral","sentiment_score":0.11458458751440048}],"sentiment":"neutral","sentiment_score":0.11458458751440048,"channel":0,"num_words":1,"start":209.86893,"end":210.36893},{"sentences":[{"text":"then.","start":210.46887,"end":210.70888,"sentiment":"neutral","sentiment_score":0.09261493384838104},{"text":"I'll ring you back.","start":210.70888,"end":211.76888,"sentiment":"neutral","sentiment_score":0.0603393092751503}],"sentiment":"neutral","sentiment_score":0.06679443418979644,"channel":1,"num_words":5,"start":210.46887,"end":211.76888},{"sentences":[{"text":"Yeah.","start":212.18893,"end":212.50893,"sentiment":"neutral","sentiment_score":0.12684839963912964},{"text":"Sure.","start":212.50893,"end":212.82893,"sentiment":"neutral","sentiment_score":0.1931382268667221},{"text":"Just give us a callback, ma'am.","start":212.82893,"end":214.26894,"sentiment":"neutral","sentiment_score":0.19559368242820105},{"text":"Thank you.","start":214.26894,"end":214.82893,"sentiment":"positive","sentiment_score":0.566536009311676}],"sentiment":"neutral","sentiment_score":0.262662073969841,"channel":0,"num_words":10,"start":212.18893,"end":214.82893},{"sentences":[{"text":"Thanks.","start":214.62888,"end":215.12888,"sentiment":"neutral","sentiment_score":0.31907352805137634}],"sentiment":"neutral","sentiment_score":0.31907352805137634,"channel":1,"num_words":1,"start":214.62888,"end":215.12888},{"sentences":[{"text":"Bye for now.","start":214.82893,"end":215.72893,"sentiment":"neutral","sentiment_score":-0.030115661521752674}],"sentiment":"neutral","sentiment_score":-0.030115661521752674,"channel":0,"num_words":3,"start":214.82893,"end":215.72893},{"sentences":[{"text":"Bye.","start":215.90887,"end":216.40887,"sentiment":"neutral","sentiment_score":-0.0988449826836586}],"sentiment":"neutral","sentiment_score":-0.0988449826836586,"channel":1,"num_words":1,"start":215.90887,"end":216.40887}]},"summary":{"result":"success","short":"A customer calls Airtel tech support to activate their new SIM card. The representative asks for the phone number and registration number, and the customer provides them. The representative explains that the SIM card needs to be inserted and the customer is instructed to call the number to check if the card is working. The call ends with the representative telling the customer to call back once the card is inserted."},"intents":{"segments":[{"text":"I've got my my new Mhmm. SIM card, and Mhmm. I'll I'll put Mhmm. into my phone, but I can't get any connections onto it. How do I activate my card?","start_word":18,"end_word":48,"intents":[{"intent":"Resolve connection issue","confidence_score":0.0042975293}]},{"text":"Is the SIM card already inserted on No. your It's device? only it's only a single tray that's there. So I've gotta take the other one out to put the other one in. Yeah.","start_word":183,"end_word":216,"intents":[{"intent":"Inspect sm card","confidence_score":0.029549545}]},{"text":"And is it okay if once you inserted the SIM card, try to call the number just first to check if it's working? Okay.","start_word":260,"end_word":283,"intents":[{"intent":"Call number","confidence_score":0.06713884}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.3266488015651703},{"text":"Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.5297771692276001},{"text":"Yeah. Hi. I've got my my new Mhmm. SIM card, and Mhmm. I'll I'll put Mhmm. into my phone, but I can't get any connections onto it. How do I activate my card? May I know what is the phone number, the SIM card you're referring to? Yeah. Hang on a sec. What do we got here? 3725468802 May I know where did you register this number? 6. No. It just came in the pack. How do I register that number? Okay. But may I know where did you bought the SIM card? Is it here in Australia? Yeah. From news people. Yep. It got sent over to West Australia. May I know your full name, please? Mel Rowls, r o w l e s. Okay. Hang on. Is it okay if I put you on hold? Let me just check your account. Mhmm. Okay. Hang on. Maybe they gotta activate over there. Maybe they'll activate over there. Hello, Mel? Mhmm. Yes.","start_word":16,"end_word":177,"sentiment":"neutral","sentiment_score":-0.010070547461509705},{"text":"Thank you for waiting.","start_word":178,"end_word":181,"sentiment":"positive","sentiment_score":0.5087884068489075},{"text":"Is the SIM card already inserted on No. your It's device? only it's only a single tray that's there. So I've gotta take the other one out to put the other one in. Yeah. Because we need the SIM card to be inserted, Mhmm. mhmm, for it to work and to be registered. Okay. What I might do, I'll I'll ring you on the other phone, and I can put the SIM card in this one. Okay. Sure. And is it okay if once you inserted the SIM card, try to call the number just first to check if it's working? Okay. I'll try the 1800 number. 180247835. Find that number. Yeah. And, no. I mean, once the SIM card is inserted, can you please call that number also, The Oh, new from the SIM other card. phone. Yeah. Yeah. Which Okay. is the three is that 37? Yeah. Okay. Alright. Yeah. For us to check if the SIM card is working. Okay. I'll do that. Alright Okay. then. I'll ring you back. Yeah. Sure. Just give us a callback, ma'am.","start_word":182,"end_word":362,"sentiment":"neutral","sentiment_score":0.009409986436367037},{"text":"Thank you. Thanks.","start_word":363,"end_word":365,"sentiment":"positive","sentiment_score":0.5214587450027466},{"text":"Bye for now. Bye.","start_word":366,"end_word":369,"sentiment":"neutral","sentiment_score":0.0015602046623826027}],"average":{"sentiment":"neutral","sentiment_score":0.0303069228177384}}}}