{"metadata":{"transaction_key":"deprecated","request_id":"019fd5c4-e331-7f83-9023-335c9c927751","sha256":"794a965f7af738d12914222b35c162628389e09dc1207d5a1c248a0cc4a7366b","created":"2026-08-06T06:31:19.353Z","duration":40.751938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":116,"output_tokens":45},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":128,"output_tokens":128},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":128,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Hi. Good afternoon. Matthew, this is Mary calling from Vigilance AI. I hope you're doing well. Matthew, we are a cybersecurity company that runs an AI powered MDR platform, which investigate and responds to security alerts 24 by seven while having human in the loop. We're trying to get in touch with you because our CTO would love to schedule a quick demo just to introduce about our company. And we're just hoping you do have an open schedule looking at on the eighteenth of this month. Would you be available?","confidence":0.9980469,"words":[{"word":"yes","start":3.1999998,"end":3.6,"confidence":0.9909668,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.10895318537950516},{"word":"hi","start":3.6,"end":4.08,"confidence":1.0,"punctuated_word":"Hi.","sentiment":"positive","sentiment_score":0.4090158343315125},{"word":"good","start":4.08,"end":4.3199997,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5611359477043152},{"word":"afternoon","start":4.3199997,"end":4.8199997,"confidence":0.9941406,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.4862543940544128},{"word":"matthew","start":5.8399997,"end":6.3199997,"confidence":0.873291,"punctuated_word":"Matthew,","sentiment":"positive","sentiment_score":0.4263345301151275},{"word":"this","start":6.3199997,"end":6.56,"confidence":0.9970703,"punctuated_word":"this","sentiment":"positive","sentiment_score":0.4533453583717346},{"word":"is","start":6.56,"end":6.72,"confidence":0.9970703,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.4061649441719055},{"word":"mary","start":6.72,"end":7.12,"confidence":0.99316406,"punctuated_word":"Mary","sentiment":"positive","sentiment_score":0.3940952122211456},{"word":"calling","start":7.12,"end":7.52,"confidence":0.9838867,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.3120385408401489},{"word":"from","start":7.52,"end":8.0,"confidence":0.9951172,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.3759734630584717},{"word":"vigilance","start":8.0,"end":8.5,"confidence":0.93969727,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.310242235660553},{"word":"ai","start":8.8,"end":9.12,"confidence":0.86694336,"punctuated_word":"AI.","sentiment":"positive","sentiment_score":0.3681277632713318},{"word":"i","start":9.12,"end":9.28,"confidence":0.9980469,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.6836891174316406},{"word":"hope","start":9.28,"end":9.44,"confidence":0.99902344,"punctuated_word":"hope","sentiment":"positive","sentiment_score":0.7330593466758728},{"word":"you're","start":9.44,"end":9.599999,"confidence":0.9980469,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.631641149520874},{"word":"doing","start":9.599999,"end":9.84,"confidence":0.9941406,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.5696588158607483},{"word":"well","start":9.84,"end":10.34,"confidence":0.98706055,"punctuated_word":"well.","sentiment":"positive","sentiment_score":0.5620447397232056},{"word":"matthew","start":12.4,"end":12.559999,"confidence":0.9926758,"punctuated_word":"Matthew,","sentiment":"neutral","sentiment_score":0.17458410561084747},{"word":"we","start":12.559999,"end":12.719999,"confidence":0.96240234,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.20175838470458984},{"word":"are","start":12.719999,"end":13.12,"confidence":0.96533203,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.2107817530632019},{"word":"a","start":13.12,"end":13.28,"confidence":0.74902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.22290363907814023},{"word":"cybersecurity","start":13.28,"end":13.78,"confidence":0.7949219,"punctuated_word":"cybersecurity","sentiment":"neutral","sentiment_score":0.17282335460186005},{"word":"company","start":14.6449995,"end":15.125,"confidence":0.9892578,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.17117419838905334},{"word":"that","start":15.125,"end":15.285,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1852857768535614},{"word":"runs","start":15.285,"end":15.605,"confidence":1.0,"punctuated_word":"runs","sentiment":"neutral","sentiment_score":0.2718753516674042},{"word":"an","start":15.605,"end":15.924999,"confidence":0.99316406,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.2996633052825928},{"word":"ai","start":15.924999,"end":16.244999,"confidence":0.99902344,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":0.2830568850040436},{"word":"powered","start":16.244999,"end":16.645,"confidence":0.99609375,"punctuated_word":"powered","sentiment":"neutral","sentiment_score":0.33045920729637146},{"word":"mdr","start":16.645,"end":17.145,"confidence":0.9555664,"punctuated_word":"MDR","sentiment":"neutral","sentiment_score":0.29136985540390015},{"word":"platform","start":17.205,"end":17.705,"confidence":0.779541,"punctuated_word":"platform,","sentiment":"neutral","sentiment_score":0.2831520438194275},{"word":"which","start":18.564999,"end":18.965,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.23720134794712067},{"word":"investigate","start":18.965,"end":19.465,"confidence":0.7475586,"punctuated_word":"investigate","sentiment":"neutral","sentiment_score":0.27740710973739624},{"word":"and","start":19.605,"end":19.845,"confidence":0.90527344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2418514788150787},{"word":"responds","start":19.845,"end":20.325,"confidence":0.7475586,"punctuated_word":"responds","sentiment":"neutral","sentiment_score":0.2123412787914276},{"word":"to","start":20.325,"end":20.564999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2997421324253082},{"word":"security","start":20.564999,"end":21.064999,"confidence":1.0,"punctuated_word":"security","sentiment":"neutral","sentiment_score":0.14532960951328278},{"word":"alerts","start":21.205,"end":21.705,"confidence":0.5961914,"punctuated_word":"alerts","sentiment":"neutral","sentiment_score":0.21023784577846527},{"word":"24","start":21.925,"end":22.485,"confidence":0.9794922,"punctuated_word":"24","sentiment":"neutral","sentiment_score":0.2738683223724365},{"word":"by","start":22.485,"end":22.724998,"confidence":0.9970703,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.2617822289466858},{"word":"seven","start":22.724998,"end":23.045,"confidence":1.0,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":0.2705901861190796},{"word":"while","start":23.045,"end":23.285,"confidence":0.94140625,"punctuated_word":"while","sentiment":"neutral","sentiment_score":0.20504818856716156},{"word":"having","start":23.285,"end":23.605,"confidence":0.99902344,"punctuated_word":"having","sentiment":"neutral","sentiment_score":0.24419425427913663},{"word":"human","start":23.605,"end":23.925,"confidence":0.94140625,"punctuated_word":"human","sentiment":"neutral","sentiment_score":0.2839917242527008},{"word":"in","start":23.925,"end":24.085,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.21149979531764984},{"word":"the","start":24.085,"end":24.244999,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.24392209947109225},{"word":"loop","start":24.244999,"end":24.744999,"confidence":1.0,"punctuated_word":"loop.","sentiment":"neutral","sentiment_score":0.2367020547389984},{"word":"we're","start":25.525,"end":25.845,"confidence":0.9189453,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":0.2790830731391907},{"word":"trying","start":25.845,"end":26.165,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.3001646399497986},{"word":"to","start":26.165,"end":26.325,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.3272142708301544},{"word":"get","start":26.325,"end":26.485,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.3105696439743042},{"word":"in","start":26.485,"end":26.645,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.27757713198661804},{"word":"touch","start":26.645,"end":26.884998,"confidence":1.0,"punctuated_word":"touch","sentiment":"neutral","sentiment_score":0.2759619951248169},{"word":"with","start":26.884998,"end":27.044998,"confidence":1.0,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.3895997405052185},{"word":"you","start":27.044998,"end":27.205,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3440065383911133},{"word":"because","start":27.205,"end":27.605,"confidence":0.84716797,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.2934054136276245},{"word":"our","start":27.605,"end":28.105,"confidence":1.0,"punctuated_word":"our","sentiment":"positive","sentiment_score":0.4789608120918274},{"word":"cto","start":28.165,"end":28.564999,"confidence":0.99902344,"punctuated_word":"CTO","sentiment":"positive","sentiment_score":0.43387532234191895},{"word":"would","start":28.564999,"end":28.805,"confidence":1.0,"punctuated_word":"would","sentiment":"positive","sentiment_score":0.4363352656364441},{"word":"love","start":28.805,"end":29.04,"confidence":1.0,"punctuated_word":"love","sentiment":"positive","sentiment_score":0.5570365190505981},{"word":"to","start":29.04,"end":29.28,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4353671669960022},{"word":"schedule","start":29.28,"end":29.6,"confidence":0.99609375,"punctuated_word":"schedule","sentiment":"positive","sentiment_score":0.4372767210006714},{"word":"a","start":29.6,"end":29.76,"confidence":0.76953125,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.4587312936782837},{"word":"quick","start":29.76,"end":30.080002,"confidence":1.0,"punctuated_word":"quick","sentiment":"positive","sentiment_score":0.5370371341705322},{"word":"demo","start":30.080002,"end":30.480001,"confidence":1.0,"punctuated_word":"demo","sentiment":"positive","sentiment_score":0.4381786286830902},{"word":"just","start":30.480001,"end":30.720001,"confidence":0.9819336,"punctuated_word":"just","sentiment":"positive","sentiment_score":0.511871874332428},{"word":"to","start":30.720001,"end":30.880001,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.3658250868320465},{"word":"introduce","start":30.880001,"end":31.36,"confidence":0.9560547,"punctuated_word":"introduce","sentiment":"positive","sentiment_score":0.3362637758255005},{"word":"about","start":31.36,"end":31.6,"confidence":0.81152344,"punctuated_word":"about","sentiment":"positive","sentiment_score":0.34787365794181824},{"word":"our","start":31.6,"end":31.76,"confidence":0.99609375,"punctuated_word":"our","sentiment":"positive","sentiment_score":0.35483014583587646},{"word":"company","start":31.76,"end":32.260002,"confidence":0.86987305,"punctuated_word":"company.","sentiment":"positive","sentiment_score":0.34008002281188965},{"word":"and","start":32.96,"end":33.28,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.21244855225086212},{"word":"we're","start":33.28,"end":33.52,"confidence":0.9807129,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.21917253732681272},{"word":"just","start":33.52,"end":33.760002,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.27489203214645386},{"word":"hoping","start":33.760002,"end":34.08,"confidence":1.0,"punctuated_word":"hoping","sentiment":"neutral","sentiment_score":0.2844970226287842},{"word":"you","start":34.08,"end":34.16,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.26334065198898315},{"word":"do","start":34.16,"end":34.32,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.17021526396274567},{"word":"have","start":34.32,"end":34.56,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.30979934334754944},{"word":"an","start":34.56,"end":34.72,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.28894078731536865},{"word":"open","start":34.72,"end":35.120003,"confidence":1.0,"punctuated_word":"open","sentiment":"positive","sentiment_score":0.339941143989563},{"word":"schedule","start":35.120003,"end":35.600002,"confidence":0.99902344,"punctuated_word":"schedule","sentiment":"neutral","sentiment_score":0.29980015754699707},{"word":"looking","start":35.600002,"end":35.920002,"confidence":0.90478516,"punctuated_word":"looking","sentiment":"positive","sentiment_score":0.3753799796104431},{"word":"at","start":35.920002,"end":36.16,"confidence":0.9970703,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.24158763885498047},{"word":"on","start":36.16,"end":36.32,"confidence":0.74658203,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.2562944293022156},{"word":"the","start":36.32,"end":36.48,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.23338577151298523},{"word":"eighteenth","start":36.48,"end":36.98,"confidence":0.84716797,"punctuated_word":"eighteenth","sentiment":"positive","sentiment_score":0.3638589382171631},{"word":"of","start":37.68,"end":38.0,"confidence":1.0,"punctuated_word":"of","sentiment":"positive","sentiment_score":0.3612949848175049},{"word":"this","start":38.0,"end":38.24,"confidence":1.0,"punctuated_word":"this","sentiment":"positive","sentiment_score":0.35853761434555054},{"word":"month","start":38.24,"end":38.48,"confidence":0.9848633,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.3058837652206421},{"word":"would","start":38.48,"end":38.72,"confidence":1.0,"punctuated_word":"Would","sentiment":"neutral","sentiment_score":0.05335477367043495},{"word":"you","start":38.72,"end":38.88,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06093700975179672},{"word":"be","start":38.88,"end":39.04,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.035339560359716415},{"word":"available","start":39.04,"end":39.54,"confidence":0.99853516,"punctuated_word":"available?","sentiment":"neutral","sentiment_score":0.035225264728069305}],"paragraphs":{"transcript":"\nYes. Hi. Good afternoon. Matthew, this is Mary calling from Vigilance AI. I hope you're doing well.\n\nMatthew, we are a cybersecurity company that runs an AI powered MDR platform, which investigate and responds to security alerts 24 by seven while having human in the loop. We're trying to get in touch with you because our CTO would love to schedule a quick demo just to introduce about our company. And we're just hoping you do have an open schedule looking at on the eighteenth of this month. Would you be available?","paragraphs":[{"sentences":[{"text":"Yes.","start":3.1999998,"end":3.6,"sentiment":"neutral","sentiment_score":0.10895318537950516},{"text":"Hi.","start":3.6,"end":4.08,"sentiment":"positive","sentiment_score":0.4090158343315125},{"text":"Good afternoon.","start":4.08,"end":4.8199997,"sentiment":"positive","sentiment_score":0.523695170879364},{"text":"Matthew, this is Mary calling from Vigilance AI.","start":5.8399997,"end":9.12,"sentiment":"positive","sentiment_score":0.38079025596380234},{"text":"I hope you're doing well.","start":9.12,"end":10.34,"sentiment":"positive","sentiment_score":0.6360186338424683}],"sentiment":"positive","sentiment_score":0.4583396810819121,"num_words":17,"start":3.1999998,"end":10.34},{"sentences":[{"text":"Matthew, we are a cybersecurity company that runs an AI powered MDR platform, which investigate and responds to security alerts 24 by seven while having human in the loop.","start":12.4,"end":24.744999,"sentiment":"neutral","sentiment_score":0.2398137075120005},{"text":"We're trying to get in touch with you because our CTO would love to schedule a quick demo just to introduce about our company.","start":25.525,"end":32.260002,"sentiment":"positive","sentiment_score":0.3861302447815736},{"text":"And we're just hoping you do have an open schedule looking at on the eighteenth of this month.","start":32.96,"end":38.48,"sentiment":"neutral","sentiment_score":0.2866261452436447},{"text":"Would you be available?","start":38.48,"end":39.54,"sentiment":"neutral","sentiment_score":0.04621415212750435}],"sentiment":"neutral","sentiment_score":0.28754467487335206,"num_words":75,"start":12.4,"end":39.54}]}}]},{"alternatives":[{"transcript":"Hey. It's Matthew.","confidence":0.90600586,"words":[{"word":"hey","start":0.48,"end":0.88,"confidence":0.8017578,"punctuated_word":"Hey.","sentiment":"neutral","sentiment_score":0.05216779559850693},{"word":"it's","start":0.88,"end":1.1999999,"confidence":0.90600586,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.038072988390922546},{"word":"matthew","start":1.1999999,"end":1.6999999,"confidence":0.99560547,"punctuated_word":"Matthew.","sentiment":"neutral","sentiment_score":0.041043996810913086}],"paragraphs":{"transcript":"\nHey. It's Matthew.","paragraphs":[{"sentences":[{"text":"Hey.","start":0.48,"end":0.88,"sentiment":"neutral","sentiment_score":0.05216779559850693},{"text":"It's Matthew.","start":0.88,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.039558492600917816}],"sentiment":"neutral","sentiment_score":0.04376159360011419,"num_words":3,"start":0.48,"end":1.6999999}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hey. It's Matthew.\n\nChannel 0: Yes. Hi. Good afternoon. Matthew, this is Mary calling from Vigilance AI. I hope you're doing well.\n\nMatthew, we are a cybersecurity company that runs an AI powered MDR platform, which investigate and responds to security alerts 24 by seven while having human in the loop. We're trying to get in touch with you because our CTO would love to schedule a quick demo just to introduce about our company. And we're just hoping you do have an open schedule looking at on the eighteenth of this month. Would you be available?","paragraphs":[{"sentences":[{"text":"Hey.","start":0.48,"end":0.88,"sentiment":"neutral","sentiment_score":0.05216779559850693},{"text":"It's Matthew.","start":0.88,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.039558492600917816}],"sentiment":"neutral","sentiment_score":0.04376159360011419,"channel":1,"num_words":3,"start":0.48,"end":1.6999999},{"sentences":[{"text":"Yes.","start":3.1999998,"end":3.6,"sentiment":"neutral","sentiment_score":0.10895318537950516},{"text":"Hi.","start":3.6,"end":4.08,"sentiment":"positive","sentiment_score":0.4090158343315125},{"text":"Good afternoon.","start":4.08,"end":4.8199997,"sentiment":"positive","sentiment_score":0.523695170879364},{"text":"Matthew, this is Mary calling from Vigilance AI.","start":5.8399997,"end":9.12,"sentiment":"positive","sentiment_score":0.38079025596380234},{"text":"I hope you're doing well.","start":9.12,"end":10.34,"sentiment":"positive","sentiment_score":0.6360186338424683}],"sentiment":"positive","sentiment_score":0.4583396810819121,"channel":0,"num_words":17,"start":3.1999998,"end":10.34},{"sentences":[{"text":"Matthew, we are a cybersecurity company that runs an AI powered MDR platform, which investigate and responds to security alerts 24 by seven while having human in the loop.","start":12.4,"end":24.744999,"sentiment":"neutral","sentiment_score":0.2398137075120005},{"text":"We're trying to get in touch with you because our CTO would love to schedule a quick demo just to introduce about our company.","start":25.525,"end":32.260002,"sentiment":"positive","sentiment_score":0.3861302447815736},{"text":"And we're just hoping you do have an open schedule looking at on the eighteenth of this month.","start":32.96,"end":38.48,"sentiment":"neutral","sentiment_score":0.2866261452436447},{"text":"Would you be available?","start":38.48,"end":39.54,"sentiment":"neutral","sentiment_score":0.04621415212750435}],"sentiment":"neutral","sentiment_score":0.28754467487335206,"channel":0,"num_words":75,"start":12.4,"end":39.54}]},"summary":{"result":"success","short":"Mary frombound from a cybersecurity company called and asked if Matthew is available to schedule a demo to introduce their AI-powered MDR platform. She is hoping for a quick demo on the eighteenth of the month."},"intents":{"segments":[{"text":"We're trying to get in touch with you because our CTO would love to schedule a quick demo just to introduce about our company.","start_word":49,"end_word":72,"intents":[{"intent":"Schedule demo","confidence_score":0.48384058}]}]},"sentiments":{"segments":[{"text":"Hey. It's Matthew. Yes.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.057616546750068665},{"text":"Hi. Good afternoon. Matthew, this is Mary calling from Vigilance AI. I hope you're doing well.","start_word":4,"end_word":19,"sentiment":"positive","sentiment_score":0.4727346003055573},{"text":"Matthew, we are a cybersecurity company that runs an AI powered MDR platform, which investigate and responds to security alerts 24 by seven while having human in the loop.","start_word":20,"end_word":48,"sentiment":"neutral","sentiment_score":0.23849688470363617},{"text":"We're trying to get in touch with you because our CTO would love to schedule a quick demo just to introduce about our company.","start_word":49,"end_word":72,"sentiment":"positive","sentiment_score":0.3813095986843109},{"text":"And we're just hoping you do have an open schedule looking at on the eighteenth of this month. Would you be available?","start_word":73,"end_word":94,"sentiment":"neutral","sentiment_score":0.2501175105571747}],"average":{"sentiment":"neutral","sentiment_score":0.306517094373703}}}}