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So I I was speaking to Louise Ripper about a floodplain development project that I've been working on with her, and the client just wants me to follow-up. I don't have the reference number. I have the address. She knows me really well. I speak to her quite often. Yeah. I was just wondering if she's available. Yeah. Yeah. Absolutely. Yeah. Yeah. Alex. Alex Simmons. Yes. I am. I'm calling from SW, m for Mary, consulting. 74 Ayles Field Road, Hampton East, I think. That's right. Ayles Field. Yep. Development. I think they've they've submitted it for through council. So section 52 55, maybe. Is that a is that wait. Wait. Was that a first? Approved a week or two ago. Oh, yeah. Yeah. Because if it if it's if it, yeah. Because if it's the development, it maybe we just didn't get we haven't got a notification from council yet. Oh, fabulous. So no. No. No. I I'm I'm I'm not honestly, I'm doing this just out of the goodness of my hat to try and help the developer because they've been a nightmare. So I'm sure Louise is like, I I don't wanna speak to them anymore, which is probably why she's done it. So yeah. No. I totally it's just a it's a it's a per it's just a single person, but they're just they're very, yeah, they're just very want you to do things immediately, but then take forever to get back to you. So, you know, they're they're it's that type of person that's and it's, yeah, it's been a bit rough. So, yeah, that's perfect. Thank you so much. I appreciate that. I'll go back to them with that. Amazing. Thank you so much. Have a good one. Yeah. You too. Thank you. 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I was hoping I've been forgot. Oh, sorry. Sorry. Can you hear me?\n\nOh, sorry about that. Yeah. So I I was speaking to Louise Ripper about a floodplain development project that I've been working on with her, and the client just wants me to follow-up. I don't have the reference number. I have the address.\n\nShe knows me really well. I speak to her quite often. Yeah. I was just wondering if she's available. Yeah.\n\nYeah. Absolutely. Yeah. Yeah. Alex.\n\nAlex Simmons. Yes. I am. I'm calling from SW, m for Mary, consulting. 74 Ayles Field Road, Hampton East, I think.\n\nThat's right. Ayles Field. Yep. Development. I think they've they've submitted it for through council.\n\nSo section 52 55, maybe. Is that a is that wait. Wait. Was that a first? Approved a week or two ago.\n\nOh, yeah. Yeah. Because if it if it's if it, yeah. Because if it's the development, it maybe we just didn't get we haven't got a notification from council yet. Oh, fabulous.\n\nSo no. No. No. I I'm I'm I'm not honestly, I'm doing this just out of the goodness of my hat to try and help the developer because they've been a nightmare. So I'm sure Louise is like, I I don't wanna speak to them anymore, which is probably why she's done it.\n\nSo yeah. No. I totally it's just a it's a it's a per it's just a single person, but they're just they're very, yeah, they're just very want you to do things immediately, but then take forever to get back to you. So, you know, they're they're it's that type of person that's and it's, yeah, it's been a bit rough. So, yeah, that's perfect.\n\nThank you so much. I appreciate that. I'll go back to them with that. Amazing. Thank you so much.\n\nHave a good one. Yeah. You too. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":61.41,"end":61.73,"sentiment":"neutral","sentiment_score":-0.026639174669981003},{"text":"I was hoping I've been forgot.","start":61.73,"end":68.229996,"sentiment":"neutral","sentiment_score":-0.16204455494880676},{"text":"Oh, sorry.","start":68.53,"end":69.27,"sentiment":"neutral","sentiment_score":-0.13565527647733688},{"text":"Sorry.","start":69.33,"end":69.729996,"sentiment":"neutral","sentiment_score":-0.14530590176582336},{"text":"Can you hear me?","start":69.729996,"end":70.79,"sentiment":"neutral","sentiment_score":-0.15687662735581398}],"sentiment":"neutral","sentiment_score":-0.14593067632189818,"num_words":14,"start":61.41,"end":70.79},{"sentences":[{"text":"Oh, sorry about that.","start":71.855,"end":73.155,"sentiment":"neutral","sentiment_score":-0.10484633967280388},{"text":"Yeah.","start":74.655,"end":74.895004,"sentiment":"neutral","sentiment_score":-0.02322062849998474},{"text":"So I I was speaking to Louise 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first?","start":174.72,"end":175.7,"sentiment":"neutral","sentiment_score":0.006301918067038059},{"text":"Approved a week or two ago.","start":183.81499,"end":185.275,"sentiment":"neutral","sentiment_score":0.0055091373311976595}],"sentiment":"neutral","sentiment_score":0.00787237750112333,"num_words":22,"start":156.815,"end":185.275},{"sentences":[{"text":"Oh, yeah.","start":186.69499,"end":191.655,"sentiment":"neutral","sentiment_score":0.010448195040225983},{"text":"Yeah.","start":191.655,"end":191.81499,"sentiment":"neutral","sentiment_score":0.012662068009376526},{"text":"Because if it if it's if it, yeah.","start":191.81499,"end":194.59999,"sentiment":"neutral","sentiment_score":0.009733247454278171},{"text":"Because if it's the development, it maybe we just didn't get we haven't got a notification from council yet.","start":194.59999,"end":201.26,"sentiment":"neutral","sentiment_score":-0.014867950230836868},{"text":"Oh, fabulous.","start":210.18501,"end":210.925,"sentiment":"neutral","sentiment_score":0.21142779290676117}],"sentiment":"neutral","sentiment_score":0.007868405285989866,"num_words":32,"start":186.69499,"end":210.925},{"sentences":[{"text":"So no.","start":211.065,"end":213.065,"sentiment":"neutral","sentiment_score":-0.03713648580014706},{"text":"No.","start":213.065,"end":213.145,"sentiment":"neutral","sentiment_score":-0.15133962035179138},{"text":"No.","start":213.145,"end":213.38501,"sentiment":"neutral","sentiment_score":-0.20680034160614016},{"text":"I I'm I'm I'm not honestly, I'm doing this just out of the goodness of my hat to try and help the developer because they've been a nightmare.","start":213.38501,"end":221.02,"sentiment":"neutral","sentiment_score":-0.28573325436030117},{"text":"So I'm sure Louise is like, I I don't wanna speak to them anymore, which is probably why she's done 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Your call will be recorded for quality and training purposes. If you do not want your call to be recorded, please advise the officer handling your inquiry. For more information about our privacy policy, press 9. Please select from the following options. For all development, flood level, stormwater connection, and building inquiries, press 1. For inquiries about your water bill. To assist your call today, if you have an existing Melbourne Water reference number, enter it now, excluding letters and special characters followed by the hash key. If you don't have a reference number, press the hash key. Melbourne Water has recently made it easy for customers to apply for permits and obtain our development advice. Thank you for contacting Melbourne Water. You're speaking with Hala. How may I assist your call? Can you hear me? Oh, you you just cut out then. Yeah. I can. Yeah. Okay. No worries. I could definitely look into that. Was it okay if I just ask a few questions? Thank you. I'll just start with your name, if that's okay. Thank you, Ali. And, were you calling from a company organization? Thank you. Alright. What was the address of the site for the application? 74 so is that Bill's Field Road? Thank you. In Hampton. Alright. Cool. Let me set that up, see if I can locate an application. Do you know what kind of application is in place? Alright. I'll check that out. I found a planning permit. This one was maybe a week or two ago. Last week. Last week. This one I'm just checking when it was. Hold on. Making sure it's the right location. The one I'm looking at is has been sent to Bayside City Council. Have you tried to follow-up with them? Oh. Oh, no. Who's the developer? Oh, okay. That that's fine. Oh, good. Okay. Okay. Yeah. Go back to them. Yeah. Check the last note on here. It is a note that you had contacted. So that one's complete and it's been issued. Alright. That's alright. You have a good day, Alex. Bye. Melbourne Water would 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to Melbourne Water's customer service center. Your call will be recorded for quality and training purposes. If you do not want your call to be recorded, please advise the officer handling your inquiry. For more information about our privacy policy, press 9. Please select from the following options.\n\nFor all development, flood level, stormwater connection, and building inquiries, press 1. For inquiries about your water bill. To assist your call today, if you have an existing Melbourne Water reference number, enter it now, excluding letters and special characters followed by the hash key. If you don't have a reference number, press the hash key. Melbourne Water has recently made it easy for customers to apply for permits and obtain our development advice.\n\nThank you for contacting Melbourne Water. You're speaking with Hala. How may I assist your call? Can you hear me? Oh, you you just cut out then.\n\nYeah. I can. Yeah. Okay. No worries.\n\nI could definitely look into that. Was it okay if I just ask a few questions? Thank you. I'll just start with your name, if that's okay. Thank you, Ali.\n\nAnd, were you calling from a company organization? Thank you. Alright. What was the address of the site for the application? 74 so is that Bill's Field Road?\n\nThank you. In Hampton. Alright. Cool. Let me set that up, see if I can locate an application.\n\nDo you know what kind of application is in place? Alright. I'll check that out. I found a planning permit. This one was maybe a week or two ago.\n\nLast week. Last week. This one I'm just checking when it was. Hold on. Making sure it's the right location.\n\nThe one I'm looking at is has been sent to Bayside City Council. Have you tried to follow-up with them? Oh. Oh, no. Who's the developer?\n\nOh, okay. That that's fine. Oh, good. Okay. Okay.\n\nYeah. Go back to them. Yeah. Check the last note on here. It is a note that you had contacted.\n\nSo that one's complete and it's been issued. Alright. That's alright. You have a good day, Alex. Bye.\n\nMelbourne Water would appreciate","paragraphs":[{"sentences":[{"text":"Welcome to Melbourne Water's customer service center.","start":0.96,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.2621281551463263},{"text":"Your call will be recorded for quality and training purposes.","start":4.16,"end":7.22,"sentiment":"neutral","sentiment_score":0.04683255478739738},{"text":"If you do not want your call to be recorded, please advise the officer handling your inquiry.","start":7.44,"end":12.099999,"sentiment":"neutral","sentiment_score":-0.06548712227274389},{"text":"For more information about our privacy policy, press 9.","start":12.4,"end":15.94,"sentiment":"neutral","sentiment_score":0.016577107624875173},{"text":"Please select from the following options.","start":18.135,"end":20.155,"sentiment":"neutral","sentiment_score":0.040486848602692284}],"sentiment":"neutral","sentiment_score":0.03228686970411515,"num_words":49,"start":0.96,"end":20.155},{"sentences":[{"text":"For all development, flood level, stormwater connection, and building inquiries, press 1.","start":20.535,"end":26.795,"sentiment":"neutral","sentiment_score":0.033461548698445163},{"text":"For inquiries about your water bill.","start":26.855,"end":29.035,"sentiment":"neutral","sentiment_score":0.03825166511038939},{"text":"To assist your call today, if you have an existing Melbourne Water reference number, enter it now, excluding letters and special characters followed by the hash key.","start":29.9,"end":39.12,"sentiment":"neutral","sentiment_score":0.07014019331998295},{"text":"If you don't have a reference number, press the hash key.","start":39.18,"end":42.16,"sentiment":"neutral","sentiment_score":0.022660811685703018},{"text":"Melbourne Water has recently made it easy for customers to apply for permits and obtain our development 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Hampton.","start":143.79001,"end":144.53,"sentiment":"neutral","sentiment_score":0.09616852924227715},{"text":"Alright.","start":144.67,"end":144.99,"sentiment":"neutral","sentiment_score":0.16775068640708923},{"text":"Cool.","start":144.99,"end":145.15001,"sentiment":"neutral","sentiment_score":0.19415387511253357},{"text":"Let me set that up, see if I can locate an application.","start":145.15001,"end":147.65001,"sentiment":"neutral","sentiment_score":0.12747813823322454}],"sentiment":"neutral","sentiment_score":0.1429370509253608,"num_words":18,"start":141.31,"end":147.65001},{"sentences":[{"text":"Do you know what kind of application is in place?","start":147.87,"end":150.135,"sentiment":"neutral","sentiment_score":0.023331672325730322},{"text":"Alright.","start":161.735,"end":162.235,"sentiment":"neutral","sentiment_score":0.02858280204236507},{"text":"I'll check that out.","start":162.69499,"end":163.81499,"sentiment":"neutral","sentiment_score":0.04629461467266083},{"text":"I found a planning permit.","start":163.81499,"end":165.275,"sentiment":"neutral","sentiment_score":0.03894146233797073},{"text":"This one was maybe a week or two ago.","start":177.73001,"end":182.075,"sentiment":"neutral","sentiment_score":0.006028988088170688}],"sentiment":"neutral","sentiment_score":0.024001592705989706,"num_words":29,"start":147.87,"end":182.075},{"sentences":[{"text":"Last week.","start":184.375,"end":185.27501,"sentiment":"neutral","sentiment_score":0.003278584685176611},{"text":"Last week.","start":186.295,"end":187.015,"sentiment":"neutral","sentiment_score":0.002787460805848241},{"text":"This one I'm just checking when it was.","start":187.015,"end":189.655,"sentiment":"neutral","sentiment_score":0.006862352602183819},{"text":"Hold on.","start":189.655,"end":190.315,"sentiment":"neutral","sentiment_score":0.004553846549242735},{"text":"Making sure it's the right location.","start":191.67,"end":193.21,"sentiment":"neutral","sentiment_score":0.01233617744098107}],"sentiment":"neutral","sentiment_score":0.007507783477194607,"num_words":20,"start":184.375,"end":193.21},{"sentences":[{"text":"The one I'm looking at is has been sent to Bayside City Council.","start":204.39,"end":208.665,"sentiment":"neutral","sentiment_score":0.01571937113140638},{"text":"Have you tried to follow-up with them?","start":209.925,"end":211.94499,"sentiment":"neutral","sentiment_score":0.0678242729710681},{"text":"Oh.","start":220.405,"end":220.89,"sentiment":"negative","sentiment_score":-0.42510178685188293},{"text":"Oh, no.","start":224.73,"end":227.05,"sentiment":"neutral","sentiment_score":-0.16066228598356247},{"text":"Who's the developer?","start":227.05,"end":228.19,"sentiment":"neutral","sentiment_score":-0.06472278510530789}],"sentiment":"neutral","sentiment_score":-0.010056653024198918,"num_words":26,"start":204.39,"end":228.19},{"sentences":[{"text":"Oh, okay.","start":234.17,"end":234.65,"sentiment":"neutral","sentiment_score":-0.05825473368167877},{"text":"That that's fine.","start":234.65,"end":235.55,"sentiment":"neutral","sentiment_score":-0.019028776014844578},{"text":"Oh, good.","start":235.85,"end":236.355,"sentiment":"neutral","sentiment_score":0.030474698171019554},{"text":"Okay.","start":243.555,"end":244.055,"sentiment":"neutral","sentiment_score":-0.06457330286502838},{"text":"Okay.","start":248.19499,"end":248.69499,"sentiment":"neutral","sentiment_score":0.05862993746995926}],"sentiment":"neutral","sentiment_score":-0.01317664049565792,"num_words":9,"start":234.17,"end":248.69499},{"sentences":[{"text":"Yeah.","start":252.91,"end":253.39,"sentiment":"neutral","sentiment_score":0.06739166378974915},{"text":"Go back to them.","start":253.39,"end":254.51001,"sentiment":"neutral","sentiment_score":0.042775414884090424},{"text":"Yeah.","start":254.51001,"end":254.83,"sentiment":"neutral","sentiment_score":0.05526513606309891},{"text":"Check the last note on here.","start":254.83,"end":256.59,"sentiment":"neutral","sentiment_score":0.0574273287008206},{"text":"It is a note that you had contacted.","start":256.59,"end":259.89,"sentiment":"neutral","sentiment_score":0.06593077862635255}],"sentiment":"neutral","sentiment_score":0.05828843303024769,"num_words":20,"start":252.91,"end":259.89},{"sentences":[{"text":"So that one's complete and it's been issued.","start":260.67,"end":263.25,"sentiment":"neutral","sentiment_score":0.11766153760254383},{"text":"Alright.","start":266.58502,"end":267.08502,"sentiment":"neutral","sentiment_score":0.2654576301574707},{"text":"That's alright.","start":267.545,"end":268.185,"sentiment":"neutral","sentiment_score":0.28721489012241364},{"text":"You have a good day, Alex.","start":268.185,"end":269.405,"sentiment":"positive","sentiment_score":0.45924484233061474},{"text":"Bye.","start":270.185,"end":270.61487,"sentiment":"neutral","sentiment_score":0.15267202258110046}],"sentiment":"neutral","sentiment_score":0.26051782154374653,"num_words":18,"start":260.67,"end":270.61487},{"sentences":[{"text":"Melbourne Water would appreciate","start":281.09488,"end":282.55487,"sentiment":"positive","sentiment_score":0.4205991318449378}],"sentiment":"positive","sentiment_score":0.4205991318449378,"num_words":4,"start":281.09488,"end":282.55487}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Melbourne Water's customer service center. Your call will be recorded for quality and training purposes. If you do not want your call to be recorded, please advise the officer handling your inquiry. For more information about our privacy policy, press 9. Please select from the following options.\n\nFor all development, flood level, stormwater connection, and building inquiries, press 1. For inquiries about your water bill. To assist your call today, if you have an existing Melbourne Water reference number, enter it now, excluding letters and special characters followed by the hash key. If you don't have a reference number, press the hash key. Melbourne Water has recently made it easy for customers to apply for permits and obtain our development advice.\n\nThank you for contacting Melbourne Water. You're speaking with Hala. How may I assist your call?\n\nChannel 0: Hi. I was hoping\n\nChannel 1: Can you hear me?\n\nChannel 0: I've been forgot. Oh, sorry.\n\nChannel 1: Oh, you\n\nChannel 0: Sorry. Can\n\nChannel 1: you just\n\nChannel 0: you\n\nChannel 1: cut\n\nChannel 0: hear me?\n\nChannel 1: out then. Yeah.\n\nChannel 0: Oh, sorry\n\nChannel 1: I\n\nChannel 0: about\n\nChannel 1: can.\n\nChannel 0: that.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. So I I was speaking to Louise Ripper about a floodplain development project that I've been working on with her, and the client just wants me to follow-up. I don't have the reference number. I have the address. She knows me really well.\n\nI speak to her quite often.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. I was just wondering if she's available.\n\nChannel 1: No worries. I could definitely look into that. Was it okay if I just ask a few questions?\n\nChannel 0: Yeah. Yeah. Absolutely. Yeah. Yeah.\n\nChannel 1: Thank you. I'll just start with your name, if that's okay.\n\nChannel 0: Alex. Alex Simmons.\n\nChannel 1: Thank you, Ali. And, were you calling from a company organization?\n\nChannel 0: Yes. I am. I'm calling from SW, m for Mary, consulting.\n\nChannel 1: Thank you. Alright. What was the address of the site for the application?\n\nChannel 0: 74 Ayles Field Road, Hampton East, I think.\n\nChannel 1: 74 so is that Bill's Field Road?\n\nChannel 0: That's right. Ayles Field. Yep.\n\nChannel 1: Thank you. In Hampton. Alright. Cool. Let me set that up, see if I can locate an application.\n\nDo you know what kind of application is in place?\n\nChannel 0: Development. I think they've they've submitted it for through council. So section 52 55, maybe.\n\nChannel 1: Alright. I'll check that out. I found a planning permit.\n\nChannel 0: Is that a is that wait. Wait. Was that a first?\n\nChannel 1: This one was maybe a week or two ago.\n\nChannel 0: Approved a week\n\nChannel 1: Last\n\nChannel 0: or two ago.\n\nChannel 1: week. Last week.\n\nChannel 0: Oh,\n\nChannel 1: This one I'm just checking when it was. Hold on.\n\nChannel 0: yeah. Yeah.\n\nChannel 1: Making\n\nChannel 0: Because\n\nChannel 1: sure it's\n\nChannel 0: if it\n\nChannel 1: the\n\nChannel 0: if\n\nChannel 1: right\n\nChannel 0: it's\n\nChannel 1: location.\n\nChannel 0: if it, yeah. Because if it's the development, it maybe we just didn't get we haven't got a notification from council yet.\n\nChannel 1: The one I'm looking at is has been sent to Bayside City Council. Have you\n\nChannel 0: Oh,\n\nChannel 1: tried\n\nChannel 0: fabulous.\n\nChannel 1: to follow-up\n\nChannel 0: So\n\nChannel 1: with them?\n\nChannel 0: no. No. No. I I'm I'm I'm not honestly, I'm doing this just out of the goodness of my hat to try and help the developer because they've been a\n\nChannel 1: Oh.\n\nChannel 0: nightmare. So I'm sure Louise is like, I I don't wanna speak to them anymore, which is probably why she's\n\nChannel 1: Oh,\n\nChannel 0: done it.\n\nChannel 1: no.\n\nChannel 0: So\n\nChannel 1: Who's the\n\nChannel 0: yeah.\n\nChannel 1: developer?\n\nChannel 0: No. I totally it's just a it's a it's a per it's just a single person, but they're just\n\nChannel 1: Oh, okay.\n\nChannel 0: they're very,\n\nChannel 1: That that's fine. Oh, good.\n\nChannel 0: yeah, they're just very want you to do things immediately, but then take forever to get back to you. So, you know, they're\n\nChannel 1: Okay.\n\nChannel 0: they're it's that type of person that's and it's, yeah, it's been a bit rough. So,\n\nChannel 1: Okay.\n\nChannel 0: yeah, that's perfect. Thank you so much. I appreciate that. I'll go back to them with that.\n\nChannel 1: Yeah. Go back to them. Yeah. Check the last note on here. It is a note that you had contacted.\n\nSo that one's complete and it's been issued.\n\nChannel 0: Amazing. Thank you so much.\n\nChannel 1: Alright. That's alright. You have a good\n\nChannel 0: Have\n\nChannel 1: day,\n\nChannel 0: a good\n\nChannel 1: Alex.\n\nChannel 0: one. Yeah.\n\nChannel 1: Bye.\n\nChannel 0: You too. Thank you. Bye.\n\nChannel 1: Melbourne Water would appreciate","paragraphs":[{"sentences":[{"text":"Welcome to Melbourne Water's customer service center.","start":0.96,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.2621281551463263},{"text":"Your call will be recorded for quality and training purposes.","start":4.16,"end":7.22,"sentiment":"neutral","sentiment_score":0.04683255478739738},{"text":"If you do not want your call to be recorded, please advise the officer handling your inquiry.","start":7.44,"end":12.099999,"sentiment":"neutral","sentiment_score":-0.06548712227274389},{"text":"For more information about our privacy policy, press 9.","start":12.4,"end":15.94,"sentiment":"neutral","sentiment_score":0.016577107624875173},{"text":"Please select from the following 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has recently made it easy for customers to apply for permits and obtain our development advice.","start":48.935,"end":55.515,"sentiment":"positive","sentiment_score":0.4541751593351364}],"sentiment":"neutral","sentiment_score":0.14796291339538387,"channel":1,"num_words":74,"start":20.535,"end":55.515},{"sentences":[{"text":"Thank you for contacting Melbourne Water.","start":56.135,"end":58.055,"sentiment":"positive","sentiment_score":0.5572479565938314},{"text":"You're speaking with Hala.","start":58.055,"end":59.254997,"sentiment":"positive","sentiment_score":0.4237775206565857},{"text":"How may I assist your call?","start":59.254997,"end":60.51,"sentiment":"neutral","sentiment_score":0.31715214252471924}],"sentiment":"positive","sentiment_score":0.4338444173336029,"channel":1,"num_words":16,"start":56.135,"end":60.51},{"sentences":[{"text":"Hi.","start":61.41,"end":61.73,"sentiment":"neutral","sentiment_score":-0.026639174669981003},{"text":"I was 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you","start":68.909996,"end":69.649994,"sentiment":"neutral","sentiment_score":-0.10294515639543532}],"sentiment":"neutral","sentiment_score":-0.10294515639543532,"channel":1,"num_words":2,"start":68.909996,"end":69.649994},{"sentences":[{"text":"Sorry.","start":69.33,"end":69.729996,"sentiment":"neutral","sentiment_score":-0.14530590176582336},{"text":"Can","start":69.729996,"end":69.97,"sentiment":"neutral","sentiment_score":-0.15762856602668762}],"sentiment":"neutral","sentiment_score":-0.1514672338962555,"channel":0,"num_words":2,"start":69.33,"end":69.97},{"sentences":[{"text":"you 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I I was speaking to Louise Ripper about a floodplain development project that I've been working on with her, and the client just wants me to follow-up.","start":74.895004,"end":86.71,"sentiment":"neutral","sentiment_score":-0.020150206101659154},{"text":"I don't have the reference number.","start":86.71,"end":88.15,"sentiment":"neutral","sentiment_score":-0.12540431941548982},{"text":"I have the address.","start":88.15,"end":89.13,"sentiment":"neutral","sentiment_score":-0.06137499585747719},{"text":"She knows me really well.","start":89.43,"end":90.47,"sentiment":"neutral","sentiment_score":-0.07115481123328209}],"sentiment":"neutral","sentiment_score":-0.04411650807808407,"channel":0,"num_words":44,"start":74.655,"end":90.47},{"sentences":[{"text":"I speak to her quite 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you.","start":102.315,"end":102.955,"sentiment":"neutral","sentiment_score":0.31623774766921997},{"text":"I'll just start with your name, if that's okay.","start":103.195,"end":105.455,"sentiment":"neutral","sentiment_score":0.1570919305086136}],"sentiment":"neutral","sentiment_score":0.18602753362872385,"channel":1,"num_words":11,"start":102.315,"end":105.455},{"sentences":[{"text":"Alex.","start":106.375,"end":106.774994,"sentiment":"neutral","sentiment_score":0.053085166960954666},{"text":"Alex Simmons.","start":106.774994,"end":107.674995,"sentiment":"neutral","sentiment_score":0.05583915486931801}],"sentiment":"neutral","sentiment_score":0.05492115889986356,"channel":0,"num_words":3,"start":106.375,"end":107.674995},{"sentences":[{"text":"Thank you, Ali.","start":108.555,"end":109.455,"sentiment":"neutral","sentiment_score":0.17058580120404562},{"text":"And, were you calling from a company organization?","start":109.755,"end":112.575,"sentiment":"neutral","sentiment_score":0.0424877165351063}],"sentiment":"neutral","sentiment_score":0.07742355780845339,"channel":1,"num_words":11,"start":108.555,"end":112.575},{"sentences":[{"text":"Yes.","start":113.87,"end":114.11,"sentiment":"neutral","sentiment_score":0.03608723729848862},{"text":"I am.","start":114.11,"end":114.590004,"sentiment":"neutral","sentiment_score":0.028826110064983368},{"text":"I'm calling from SW, m for Mary, consulting.","start":114.590004,"end":117.89001,"sentiment":"neutral","sentiment_score":0.05682794051244855}],"sentiment":"neutral","sentiment_score":0.04985118013891307,"channel":0,"num_words":11,"start":113.87,"end":117.89001},{"sentences":[{"text":"Thank you.","start":120.409996,"end":121.149994,"sentiment":"neutral","sentiment_score":0.16793251782655716},{"text":"Alright.","start":121.369995,"end":121.869995,"sentiment":"neutral","sentiment_score":0.06034573912620544},{"text":"What was the address 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The customer is unable to provide a reference number but has the address. The representative helps the customer locate an application and confirms the details of the project. The customer is satisfied with the response and thanks the representative before ending the call."},"intents":{"segments":[{"text":"You're speaking with Hala. How may I assist your call? Hi.","start_word":129,"end_word":139,"intents":[{"intent":"Assist callers with inquiries","confidence_score":0.2563781}]},{"text":"I found a planning permit. Is that a is that wait. Wait.","start_word":371,"end_word":382,"intents":[{"intent":"Check planning permit status","confidence_score":0.07087272}]}]},"sentiments":{"segments":[{"text":"Welcome to Melbourne Water's customer service center. Your call will be recorded for quality and training purposes. If you do not want your call to be recorded, please advise the officer handling your inquiry. For more information about our privacy policy, press 9. Please select from the following options. For all development, flood level, stormwater connection, and building inquiries, press 1. For inquiries about your water bill. To assist your call today, if you have an existing Melbourne Water reference number, enter it now, excluding letters and special characters followed by the hash key. If you don't have a reference number, press the hash key.","start_word":0,"end_word":104,"sentiment":"neutral","sentiment_score":0.04503116384148598},{"text":"Melbourne Water has recently made it easy for customers to apply for permits and obtain our development advice. Thank you for contacting Melbourne Water. You're speaking with Hala.","start_word":105,"end_word":132,"sentiment":"positive","sentiment_score":0.4691726565361023},{"text":"How may I assist your call? Hi. I was hoping Can you hear me? I've been forgot. Oh, sorry. Oh, you Sorry. Can you just you cut hear me? out then. Yeah. Oh, sorry I about can. that. Yeah. Yeah. So I I was speaking to Louise Ripper about a floodplain development project that I've been working on with her, and the client just wants me to follow-up. I don't have the reference number. I have the address. She knows me really well. I speak to her quite often. Okay. Yeah. I was just wondering if she's available. No worries. I could definitely look into that. Was it okay if I just ask a few questions? Yeah. Yeah. Absolutely. Yeah. Yeah. Thank you. I'll just start with your name, if that's okay. Alex. Alex Simmons. Thank you, Ali. And, were you calling from a company organization? Yes. I am. I'm calling from SW, m for Mary, consulting. Thank you. Alright. What was the address of the site for the application? 74 Ayles Field Road, Hampton East, I think. 74 so is that Bill's Field Road? That's right. Ayles Field. Yep. Thank you. In Hampton. Alright. Cool. Let me set that up, see if I can locate an application. Do you know what kind of application is in place? Development. I think they've they've submitted it for through council. So section 52 55, maybe. Alright. I'll check that out. I found a planning permit. Is that a is that wait. Wait. Was that a first? This one was maybe a week or two ago. Approved a week Last or two ago. week. Last week. Oh, This one I'm just checking when it was. Hold on. yeah. Yeah. Making Because sure it's if it the if right it's location. if it, yeah. Because if it's the development, it maybe we just didn't get we haven't got a notification from council yet. The one I'm looking at is has been sent to Bayside City Council. Have you Oh, tried fabulous. to follow-up So with them? no. No. No. I I'm I'm I'm not honestly, I'm doing this just out of the goodness of my hat to try and help the developer because they've been a Oh.","start_word":133,"end_word":505,"sentiment":"neutral","sentiment_score":-0.007776339455999574},{"text":"nightmare.","start_word":506,"end_word":506,"sentiment":"negative","sentiment_score":-0.4409908056259155},{"text":"So I'm sure Louise is like, I I don't wanna speak to them anymore, which is probably why she's Oh, done it. no. So Who's the yeah. developer? No. I totally it's just a it's a it's a per it's just a single person, but they're just Oh, okay. they're very, That that's fine. Oh, good. yeah, they're just very want you to do things immediately, but then take forever to get back to you. So, you know, they're Okay. they're it's that type of person that's and it's, yeah, it's been a bit rough. So, Okay. yeah, that's perfect.","start_word":507,"end_word":606,"sentiment":"neutral","sentiment_score":-0.09199099987745284},{"text":"Thank you so much. I appreciate that.","start_word":607,"end_word":613,"sentiment":"positive","sentiment_score":0.4823552370071411},{"text":"I'll go back to them with that. Yeah. Go back to them. Yeah. Check the last note on here. It is a note that you had contacted. So that one's complete and it's been issued.","start_word":614,"end_word":648,"sentiment":"neutral","sentiment_score":0.1064791977405548},{"text":"Amazing. Thank you so much.","start_word":649,"end_word":653,"sentiment":"positive","sentiment_score":0.5166616439819336},{"text":"Alright. That's alright.","start_word":654,"end_word":656,"sentiment":"neutral","sentiment_score":0.2799624502658844},{"text":"You have a good Have day, a good Alex.","start_word":657,"end_word":665,"sentiment":"positive","sentiment_score":0.474616140127182},{"text":"one. Yeah. Bye. You too. Thank you. Bye.","start_word":666,"end_word":673,"sentiment":"neutral","sentiment_score":0.19422894716262817},{"text":"Melbourne Water would appreciate","start_word":674,"end_word":677,"sentiment":"positive","sentiment_score":0.6221064329147339}],"average":{"sentiment":"neutral","sentiment_score":0.028102690234471404}}}}