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This is Jovan. I actually was trying to turn on international roaming for my father's phone, and the payment is gone through. I got the message that plan's active, but it's not working. So it's Indian phone number, 99153.\n\nOh, okay. Okay. No worries. I'll try the other ones. Okay.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":4.64,"end":4.96,"sentiment":"neutral","sentiment_score":0.015927517786622047},{"text":"This is Jovan.","start":4.96,"end":5.94,"sentiment":"neutral","sentiment_score":0.017027171949545544},{"text":"I actually was trying to turn on international roaming for my father's phone, and the payment is gone through.","start":6.7999997,"end":16.095,"sentiment":"neutral","sentiment_score":-0.11265745219823561},{"text":"I got the message that plan's active, but it's not working.","start":16.095,"end":19.154999,"sentiment":"neutral","sentiment_score":-0.26351533559235657},{"text":"So it's Indian phone number, 99153.","start":24.895,"end":29.58,"sentiment":"neutral","sentiment_score":0.0026690929274385176}],"sentiment":"neutral","sentiment_score":-0.12390341730206274,"num_words":40,"start":4.64,"end":29.58},{"sentences":[{"text":"Oh, okay.","start":45.775,"end":46.515,"sentiment":"neutral","sentiment_score":0.003702193032950163},{"text":"Okay.","start":47.215,"end":47.715,"sentiment":"neutral","sentiment_score":0.016239497810602188},{"text":"No worries.","start":47.855,"end":48.515,"sentiment":"neutral","sentiment_score":0.0324703473597765},{"text":"I'll try the other ones.","start":49.775,"end":51.155,"sentiment":"neutral","sentiment_score":0.013897256553173065},{"text":"Okay.","start":51.775,"end":52.275,"sentiment":"neutral","sentiment_score":0.14010494947433472}],"sentiment":"neutral","sentiment_score":0.02710689189420505,"num_words":11,"start":45.775,"end":52.275},{"sentences":[{"text":"Bye.","start":52.574997,"end":53.074997,"sentiment":"neutral","sentiment_score":0.31894761323928833}],"sentiment":"neutral","sentiment_score":0.31894761323928833,"num_words":1,"start":52.574997,"end":53.074997}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hi. This is Jovan. I actually was trying to turn on international roaming for my father's phone, and the payment is gone through. I got the message that plan's active, but it's not working.\n\nChannel 0: Oh, sorry. Nice to have you in the line. What is the phone number?\n\nChannel 1: So it's Indian phone number, 99153.\n\nChannel 0: Oh, I'm so sorry. I would like to inform you, you have reached a wrong phone number. This is Airtel AU. What we do is to provide Internet services and a mobile plan services only to Australian phone number. And within Australia\n\nChannel 1: Oh, okay.\n\nChannel 0: yeah.\n\nChannel 1: Okay.\n\nChannel 0: About your\n\nChannel 1: No worries.\n\nChannel 0: number, just contact\n\nChannel 1: I'll\n\nChannel 0: your\n\nChannel 1: try\n\nChannel 0: local\n\nChannel 1: the other\n\nChannel 0: network.\n\nChannel 1: ones.\n\nChannel 0: Yeah.\n\nChannel 1: Okay.\n\nChannel 0: Thank you\n\nChannel 1: Bye.\n\nChannel 0: so much. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.39999998,"sentiment":"positive","sentiment_score":0.41759610176086426},{"text":"Thank you so much for calling your account.","start":0.39999998,"end":2.5,"sentiment":"positive","sentiment_score":0.6874332949519157},{"text":"How may I help you today?","start":2.6399999,"end":3.9399998,"sentiment":"positive","sentiment_score":0.5899422864119211}],"sentiment":"positive","sentiment_score":0.6304477453231812,"channel":0,"num_words":15,"start":0.16,"end":3.9399998},{"sentences":[{"text":"Hi.","start":4.64,"end":4.96,"sentiment":"neutral","sentiment_score":0.015927517786622047},{"text":"This is Jovan.","start":4.96,"end":5.94,"sentiment":"neutral","sentiment_score":0.017027171949545544},{"text":"I actually was trying to turn on international roaming for my father's phone, and the payment is gone through.","start":6.7999997,"end":16.095,"sentiment":"neutral","sentiment_score":-0.11265745219823561},{"text":"I got the 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The agent informed them they had reached the wrong number and offered a mobile plan only for Australian phone numbers. The customer apologized and the call ended."},"intents":{"segments":[{"text":"I actually was trying to turn on international roaming for my father's phone, and the payment is gone through. I got the message that plan's active, but it's not working. Oh, sorry.","start_word":19,"end_word":50,"intents":[{"intent":"Report problem","confidence_score":0.0045448453}]},{"text":"So it's Indian phone number, 99153.","start_word":63,"end_word":68,"intents":[{"intent":"Provide phone number","confidence_score":0.72586954}]},{"text":"What we do is to provide Internet services and a mobile plan services only to Australian phone number. And within Australia Oh, okay.","start_word":90,"end_word":112,"intents":[{"intent":"Provide internet services","confidence_score":0.36932597}]},{"text":"number, just contact I'll your try local the other network. ones. 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What we do is to provide Internet services and a mobile plan services only to Australian phone number. And within Australia Oh, okay. yeah. Okay. About your No worries. number, just contact I'll your try local the other network. ones. Yeah. Okay.","start_word":58,"end_word":131,"sentiment":"neutral","sentiment_score":-0.06426827609539032},{"text":"Thank you Bye. so much.","start_word":132,"end_word":136,"sentiment":"positive","sentiment_score":0.3674260675907135},{"text":"Bye bye.","start_word":137,"end_word":138,"sentiment":"neutral","sentiment_score":0.15861891210079193}],"average":{"sentiment":"neutral","sentiment_score":0.01924817623236241}}}}