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Yes, ma'am. Alright. Yep. Thanks.\n\nHello? Hey. Afternoon, Lisa. It's Ross here. How are you?\n\nGood too. Thanks for asking. How can I assist you? Mhmm. Mhmm.\n\nMhmm. Okay. Oh, you're based in Canberra? Oh, mhmm. So are you on our website?\n\nMhmm. So, Lisa, it would be, like like, very much helpful if you can just write us an email. And, yeah, we can get back to you with your email with all the following details you have. You can send us, like, at sales@techonsystems.com.au as mentioned on our website. Techcom Systems.\n\nRight. Yep. Yep. No worries, Lisa. You just send over.\n\nWe'll forward it to the technical team, and they'll get back to you. Alright? Thanks. Thanks. 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Hello. It's just Ed from the contact center. I just had Lisa from the National Gallery on the line. She wanted to chat with your team about whether you had a supplier in Canberra. She wanted to discuss options for PIR and curtain alarms. She was looking for some standalone solutions. I was wondering if you might be available to have a chat to her. Wonderful. It's just Lisa I had on the line. I'll transfer the call now. Thanks. Hello? Hello. Hi. I'm good. Thanks. How are you? Well, I'm just been looking at your website for PIRs and stuff, and I noticed you have some that are stand alone, like, or mean you can have them just as a battery operated and maybe hooked up to a platform, like, for a security system. But I'm actually looking to adapt them if we can or if they have the capacity to for use in in our gallery as a, like, a curtain alarm in front of an artwork just so, you know, we have if somebody, you know, puts their arm through it, it'll beep. And, yes, I know there's other more sophisticated systems like LIDAR and and whatnot. But, unfortunately, we're not at this time ready to have that put in, you know, because of our whole security system, but we need something well, we're looking for something we can use sort of in the next few months as like a standard a standalone thing. So I just wondered, yeah, I watched a video, and there is some little sort of discreet looking ones. But yeah. Are you able to help, or is there someone in Canberra I can talk to? I'm in Canberra. Yeah. I said the National Gallery of Australia, but yeah. We're in Canberra. Okay. Do you have an address I can send it to? Because I did come through that. So is it sales@techtechtechhome systems? Oh, that was a waste of time ringing because yeah. They said you wanna talk. So, anyway, it's just a bit annoying. Okay. Thanks. Bye. Yep. Okay. Great. 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Hello. It's just Ed from the contact center. I just had Lisa from the National Gallery on the line. She wanted to chat with your team about whether you had a supplier in Canberra.\n\nShe wanted to discuss options for PIR and curtain alarms. She was looking for some standalone solutions. I was wondering if you might be available to have a chat to her. Wonderful. It's just Lisa I had on the line.\n\nI'll transfer the call now. Thanks. Hello? Hello. Hi.\n\nI'm good. Thanks. How are you? Well, I'm just been looking at your website for PIRs and stuff, and I noticed you have some that are stand alone, like, or mean you can have them just as a battery operated and maybe hooked up to a platform, like, for a security system. But I'm actually looking to adapt them if we can or if they have the capacity to for use in in our gallery as a, like, a curtain alarm in front of an artwork just so, you know, we have if somebody, you know, puts their arm through it, it'll beep.\n\nAnd, yes, I know there's other more sophisticated systems like LIDAR and and whatnot. But, unfortunately, we're not at this time ready to have that put in, you know, because of our whole security system, but we need something well, we're looking for something we can use sort of in the next few months as like a standard a standalone thing. So I just wondered, yeah, I watched a video, and there is some little sort of discreet looking ones. But yeah. Are you able to help, or is there someone in Canberra I can talk to?\n\nI'm in Canberra. Yeah. I said the National Gallery of Australia, but yeah. We're in Canberra. Okay.\n\nDo you have an address I can send it to? Because I did come through that. So is it sales@techtechtechhome systems? Oh, that was a waste of time ringing because yeah. They said you wanna talk.\n\nSo, anyway, it's just a bit annoying. Okay. Thanks. Bye. Yep.\n\nOkay. Great. Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":5.6,"end":6.08,"sentiment":"neutral","sentiment_score":0.006207078229635954},{"text":"Hello.","start":6.08,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.016100401058793068},{"text":"It's just Ed from the contact center.","start":6.3999996,"end":8.24,"sentiment":"neutral","sentiment_score":0.02914684664990221},{"text":"I just had Lisa from the National Gallery on the line.","start":8.24,"end":11.54,"sentiment":"neutral","sentiment_score":0.046085338362238625},{"text":"She wanted to chat with your team about whether you had a supplier in Canberra.","start":12.24,"end":16.555,"sentiment":"neutral","sentiment_score":0.02409644251068433}],"sentiment":"neutral","sentiment_score":0.031277736156646696,"num_words":35,"start":5.6,"end":16.555},{"sentences":[{"text":"She wanted to discuss options for PIR and curtain 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you.","start":210.105,"end":210.845,"sentiment":"positive","sentiment_score":0.7973011136054993}],"sentiment":"positive","sentiment_score":0.5353946760296822,"num_words":4,"start":209.225,"end":210.845}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello?\n\nChannel 1: Hello? Hello. It's just Ed from the contact center. I just had Lisa from the National Gallery on the line. She wanted to chat with your team about whether you had a supplier in Canberra.\n\nShe wanted to discuss options for PIR and curtain alarms. She was looking for some\n\nChannel 0: Yes,\n\nChannel 1: standalone\n\nChannel 0: ma'am.\n\nChannel 1: solutions. I was wondering if you might be available to have a chat to her.\n\nChannel 0: Alright. Yep.\n\nChannel 1: Wonderful. It's just Lisa I had on the line. I'll transfer the call now.\n\nChannel 0: Thanks.\n\nChannel 1: Thanks. Hello?\n\nChannel 0: Hello? Hey.\n\nChannel 1: Hello.\n\nChannel 0: Afternoon, Lisa.\n\nChannel 1: Hi.\n\nChannel 0: It's Ross here. How are you?\n\nChannel 1: I'm good. Thanks. How are you?\n\nChannel 0: Good too. Thanks for asking. How can I assist you?\n\nChannel 1: Well, I'm just been looking at your website for\n\nChannel 0: Mhmm.\n\nChannel 1: PIRs and stuff, and I noticed you have some that are stand alone, like, or mean you can have them just as a battery operated and maybe hooked up to a platform, like, for a security system. But I'm actually looking to adapt them if we can or if they have the capacity to for use in in our gallery as a, like, a curtain alarm in front of an artwork just so, you know, we have if somebody, you know, puts their arm through it, it'll beep. And, yes, I know there's other more sophisticated systems like LIDAR and and whatnot.\n\nChannel 0: Mhmm.\n\nChannel 1: But,\n\nChannel 0: Mhmm.\n\nChannel 1: unfortunately, we're not at this time ready to have that put in, you know, because of our whole security system, but we need something well, we're looking for something we can use sort of in the next few months as like a\n\nChannel 0: Okay.\n\nChannel 1: standard a standalone thing. So I just wondered, yeah, I watched a video, and there is some little sort of discreet looking ones. But yeah. Are you able to help, or is there someone in Canberra I can talk to? I'm in Canberra.\n\nChannel 0: Oh, you're based in Canberra?\n\nChannel 1: Yeah. I said the National Gallery\n\nChannel 0: Oh,\n\nChannel 1: of Australia, but yeah.\n\nChannel 0: mhmm. So\n\nChannel 1: We're in\n\nChannel 0: are\n\nChannel 1: Canberra.\n\nChannel 0: you on our website? Mhmm. So, Lisa, it would be, like like, very much helpful if you can just write us an email. And, yeah, we can get back to you with your email with all the following details you have.\n\nChannel 1: Okay. Do you have an address I can send it to?\n\nChannel 0: You can send us, like, at sales@techonsystems.com.au as mentioned on our website.\n\nChannel 1: Because I did come through that. So is it sales@techtechtechhome\n\nChannel 0: Techcom Systems.\n\nChannel 1: systems? Oh,\n\nChannel 0: Right.\n\nChannel 1: that was a waste\n\nChannel 0: Yep.\n\nChannel 1: of time ringing because yeah. They said you wanna talk. So, anyway, it's just a bit annoying. Okay. Thanks.\n\nChannel 0: Yep. No worries, Lisa.\n\nChannel 1: Bye.\n\nChannel 0: You just send over. We'll forward it to the technical team, and they'll get back to you. Alright?\n\nChannel 1: Yep. Okay. Great. Thank you.\n\nChannel 0: Thanks. Thanks. Thanks for your call. Cheers.","paragraphs":[{"sentences":[{"text":"Hello?","start":4.88,"end":5.38,"sentiment":"neutral","sentiment_score":0.00364023563452065}],"sentiment":"neutral","sentiment_score":0.00364023563452065,"channel":0,"num_words":1,"start":4.88,"end":5.38},{"sentences":[{"text":"Hello?","start":5.6,"end":6.08,"sentiment":"neutral","sentiment_score":0.006207078229635954},{"text":"Hello.","start":6.08,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.016100401058793068},{"text":"It's just Ed from the contact center.","start":6.3999996,"end":8.24,"sentiment":"neutral","sentiment_score":0.02914684664990221},{"text":"I just had Lisa from the National Gallery on the line.","start":8.24,"end":11.54,"sentiment":"neutral","sentiment_score":0.046085338362238625},{"text":"She wanted to chat with your team about whether you had a supplier in 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ready to have that put in, you know, because of our whole security system, but we need something well, we're looking for something we can use sort of in the next few months as like a","start":100.155,"end":118.119995,"sentiment":"negative","sentiment_score":-0.34028600936844233}],"sentiment":"negative","sentiment_score":-0.34028600936844233,"channel":1,"num_words":42,"start":100.155,"end":118.119995},{"sentences":[{"text":"Okay.","start":117.82,"end":118.32,"sentiment":"neutral","sentiment_score":-0.03199738264083862}],"sentiment":"neutral","sentiment_score":-0.03199738264083862,"channel":0,"num_words":1,"start":117.82,"end":118.32},{"sentences":[{"text":"standard a standalone thing.","start":118.119995,"end":120.35999,"sentiment":"neutral","sentiment_score":-0.04282664228230715},{"text":"So I just wondered, yeah, I watched a video, and there is some little sort of discreet looking 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in","start":143.15001,"end":143.63,"sentiment":"neutral","sentiment_score":0.004343459848314524}],"sentiment":"neutral","sentiment_score":0.004343459848314524,"channel":1,"num_words":2,"start":143.15001,"end":143.63},{"sentences":[{"text":"are","start":143.47499,"end":143.635,"sentiment":"neutral","sentiment_score":0.0041886428371071815}],"sentiment":"neutral","sentiment_score":0.0041886428371071815,"channel":0,"num_words":1,"start":143.47499,"end":143.635},{"sentences":[{"text":"Canberra.","start":143.63,"end":144.13,"sentiment":"neutral","sentiment_score":0.006025658454746008}],"sentiment":"neutral","sentiment_score":0.006025658454746008,"channel":1,"num_words":1,"start":143.63,"end":144.13},{"sentences":[{"text":"you on our website?","start":143.635,"end":144.53499,"sentiment":"neutral","sentiment_score":0.0011683308985084295},{"text":"Mhmm.","start":144.75499,"end":145.23,"sentiment":"neutral","sentiment_score":0.01480031944811344},{"text":"So, Lisa, it would be, like like, very much helpful if you can just write us an email.","start":145.70999,"end":152.45,"sentiment":"neutral","sentiment_score":0.19422711431980133},{"text":"And, yeah, we can get back to you with your email with all the following details you have.","start":153.47,"end":161.10501,"sentiment":"neutral","sentiment_score":0.13729835839735138}],"sentiment":"neutral","sentiment_score":0.1460227354134365,"channel":0,"num_words":41,"start":143.635,"end":161.10501},{"sentences":[{"text":"Okay.","start":162.34,"end":162.66,"sentiment":"neutral","sentiment_score":0.03654223307967186},{"text":"Do you have an address I can send it to?","start":162.66,"end":165.08,"sentiment":"neutral","sentiment_score":0.017924700863659382}],"sentiment":"neutral","sentiment_score":0.01961720379238779,"channel":1,"num_words":11,"start":162.34,"end":165.08},{"sentences":[{"text":"You can send us, like, at sales@techonsystems.com.au as mentioned on our website.","start":166.285,"end":173.18501,"sentiment":"neutral","sentiment_score":0.015278447341794768}],"sentiment":"neutral","sentiment_score":0.015278447341794768,"channel":0,"num_words":12,"start":166.285,"end":173.18501},{"sentences":[{"text":"Because I did come through that.","start":176.92499,"end":178.685,"sentiment":"neutral","sentiment_score":-0.0007963411820431551},{"text":"So is it sales@techtechtechhome","start":178.685,"end":183.105,"sentiment":"neutral","sentiment_score":0.004967975371982902}],"sentiment":"neutral","sentiment_score":0.0015093854395672678,"channel":1,"num_words":10,"start":176.92499,"end":183.105},{"sentences":[{"text":"Techcom Systems.","start":183.0,"end":184.06,"sentiment":"neutral","sentiment_score":-0.006986093940213323}],"sentiment":"neutral","sentiment_score":-0.006986093940213323,"channel":0,"num_words":2,"start":183.0,"end":184.06},{"sentences":[{"text":"systems?","start":183.565,"end":184.065,"sentiment":"neutral","sentiment_score":-0.014466090127825735},{"text":"Oh,","start":186.685,"end":186.92499,"sentiment":"neutral","sentiment_score":-0.10217495262622832}],"sentiment":"neutral","sentiment_score":-0.05832052137702703,"channel":1,"num_words":2,"start":183.565,"end":186.92499},{"sentences":[{"text":"Right.","start":186.92,"end":187.4,"sentiment":"neutral","sentiment_score":-0.2171746790409088}],"sentiment":"neutral","sentiment_score":-0.2171746790409088,"channel":0,"num_words":1,"start":186.92,"end":187.4},{"sentences":[{"text":"that was a waste","start":186.92499,"end":187.64499,"sentiment":"negative","sentiment_score":-0.6261592358350754}],"sentiment":"negative","sentiment_score":-0.6261592358350754,"channel":1,"num_words":4,"start":186.92499,"end":187.64499},{"sentences":[{"text":"Yep.","start":187.4,"end":187.875,"sentiment":"negative","sentiment_score":-0.4688469171524048}],"sentiment":"negative","sentiment_score":-0.4688469171524048,"channel":0,"num_words":1,"start":187.4,"end":187.875},{"sentences":[{"text":"of time ringing because yeah.","start":187.64499,"end":190.17,"sentiment":"negative","sentiment_score":-0.5417697072029114},{"text":"They said you wanna talk.","start":190.17,"end":191.69,"sentiment":"negative","sentiment_score":-0.49347553253173826},{"text":"So, anyway, it's just a bit annoying.","start":191.69,"end":193.55,"sentiment":"negative","sentiment_score":-0.5629810350281852},{"text":"Okay.","start":198.81,"end":199.31,"sentiment":"neutral","sentiment_score":-0.022764861583709717},{"text":"Thanks.","start":199.45,"end":199.95,"sentiment":"neutral","sentiment_score":0.10206912457942964}],"sentiment":"negative","sentiment_score":-0.4756731147828855,"channel":1,"num_words":19,"start":187.64499,"end":199.95},{"sentences":[{"text":"Yep.","start":201.52,"end":201.84,"sentiment":"neutral","sentiment_score":0.04909353703260422},{"text":"No worries, Lisa.","start":201.84,"end":202.64,"sentiment":"neutral","sentiment_score":0.09399452805519104}],"sentiment":"neutral","sentiment_score":0.08276928029954433,"channel":0,"num_words":4,"start":201.52,"end":202.64},{"sentences":[{"text":"Bye.","start":202.425,"end":202.925,"sentiment":"neutral","sentiment_score":0.11932620406150818}],"sentiment":"neutral","sentiment_score":0.11932620406150818,"channel":1,"num_words":1,"start":202.425,"end":202.925},{"sentences":[{"text":"You just send over.","start":202.64,"end":203.68001,"sentiment":"neutral","sentiment_score":0.09957223199307919},{"text":"We'll forward it to the technical team, and they'll get back to you.","start":203.68001,"end":207.3,"sentiment":"neutral","sentiment_score":0.10348272724793507},{"text":"Alright?","start":207.6,"end":208.1,"sentiment":"neutral","sentiment_score":0.0712018609046936}],"sentiment":"neutral","sentiment_score":0.10082034683889812,"channel":0,"num_words":18,"start":202.64,"end":208.1},{"sentences":[{"text":"Yep.","start":208.345,"end":208.845,"sentiment":"neutral","sentiment_score":0.0710524171590805},{"text":"Okay.","start":209.225,"end":209.625,"sentiment":"neutral","sentiment_score":0.2222755253314972},{"text":"Great.","start":209.625,"end":210.105,"sentiment":"neutral","sentiment_score":0.3247009515762329},{"text":"Thank you.","start":210.105,"end":210.845,"sentiment":"positive","sentiment_score":0.7973011136054993}],"sentiment":"positive","sentiment_score":0.4425262242555618,"channel":1,"num_words":5,"start":208.345,"end":210.845},{"sentences":[{"text":"Thanks.","start":211.36,"end":211.76,"sentiment":"positive","sentiment_score":0.7740074396133423},{"text":"Thanks.","start":211.76,"end":212.16,"sentiment":"positive","sentiment_score":0.7839045524597168},{"text":"Thanks for your call.","start":212.16,"end":213.12,"sentiment":"positive","sentiment_score":0.8316088765859604},{"text":"Cheers.","start":213.12,"end":213.62,"sentiment":"neutral","sentiment_score":-0.07530198991298676}],"sentiment":"positive","sentiment_score":0.6870065012148449,"channel":0,"num_words":7,"start":211.36,"end":213.62}]},"summary":{"result":"success","short":"A customer named Lisa from the National Gallery called a contact center to inquire about a supplier in Canberra. She asks if they have a solution for PIR and curtain alarms, but the agent explains that they are not ready to discuss that yet. The agent offers to send an email with more details and the customer gives their email address."},"intents":{"segments":[{"text":"She wanted to discuss options for PIR and curtain alarms.","start_word":36,"end_word":45,"intents":[{"intent":"Discuss options for pyr and curtain alarms","confidence_score":0.013278479},{"intent":"Consider options","confidence_score":0.004652828}]},{"text":"It's just Lisa I had on the line. I'll transfer the call now. Thanks.","start_word":72,"end_word":85,"intents":[{"intent":"Transfer call","confidence_score":0.48682183}]},{"text":"But I'm actually looking to adapt them if we can or if they have the capacity to for use in in our gallery as a, like, a curtain alarm in front of an artwork just so, you know, we have if somebody, you know, puts their arm through it, it'll beep. And, yes, I know there's other more sophisticated systems like LIDAR and and whatnot. Mhmm.","start_word":163,"end_word":228,"intents":[{"intent":"Adapt pyrs","confidence_score":0.10575298},{"intent":"Add capacity to gallery","confidence_score":0.00021949068}]},{"text":"Are you able to help, or is there someone in Canberra I can talk to?","start_word":299,"end_word":313,"intents":[{"intent":"Request technical assistance","confidence_score":0.28220662}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Hello. It's just Ed from the contact center. I just had Lisa from the National Gallery on the line. She wanted to chat with your team about whether you had a supplier in Canberra. She wanted to discuss options for PIR and curtain alarms. She was looking for some Yes, standalone ma'am. solutions. I was wondering if you might be available to have a chat to her. Alright. Yep.","start_word":0,"end_word":70,"sentiment":"neutral","sentiment_score":0.030220389366149902},{"text":"Wonderful.","start_word":71,"end_word":71,"sentiment":"positive","sentiment_score":0.5961474180221558},{"text":"It's just Lisa I had on the line. I'll transfer the call now.","start_word":72,"end_word":84,"sentiment":"neutral","sentiment_score":0.24870692193508148},{"text":"Thanks. Thanks.","start_word":85,"end_word":86,"sentiment":"positive","sentiment_score":0.39170870184898376},{"text":"Hello? Hello? Hey. Hello. Afternoon, Lisa. Hi. It's Ross here. How are you?","start_word":87,"end_word":99,"sentiment":"neutral","sentiment_score":0.123933307826519},{"text":"I'm good. Thanks.","start_word":100,"end_word":102,"sentiment":"positive","sentiment_score":0.4341661930084229},{"text":"How are you?","start_word":103,"end_word":105,"sentiment":"neutral","sentiment_score":0.2877179682254791},{"text":"Good too. Thanks for asking.","start_word":106,"end_word":110,"sentiment":"positive","sentiment_score":0.4613412618637085},{"text":"How can I assist you? Well, I'm just been looking at your website for Mhmm. PIRs and stuff, and I noticed you have some that are stand alone, like, or mean you can have them just as a battery operated and maybe hooked up to a platform, like, for a security system. But I'm actually looking to adapt them if we can or if they have the capacity to for use in in our gallery as a, like, a curtain alarm in front of an artwork just so, you know, we have if somebody, you know, puts their arm through it, it'll beep. And, yes, I know there's other more sophisticated systems like LIDAR and and whatnot. Mhmm. But, Mhmm. unfortunately, we're not at this time ready to have that put in, you know, because of our whole security system, but we need something well, we're looking for something we can use sort of in the next few months as like a Okay. standard a standalone thing. So I just wondered, yeah, I watched a video, and there is some little sort of discreet looking ones. But yeah. Are you able to help, or is there someone in Canberra I can talk to? I'm in Canberra. Oh, you're based in Canberra? Yeah. I said the National Gallery Oh, of Australia, but yeah. mhmm. So We're in are Canberra. you on our website? Mhmm. So, Lisa, it would be, like like, very much helpful if you can just write us an email. And, yeah, we can get back to you with your email with all the following details you have. Okay. Do you have an address I can send it to? You can send us, like, at sales@techonsystems.com.au as mentioned on our website. Because I did come through that. So is it sales@techtechtechhome Techcom Systems. systems? Oh, Right.","start_word":111,"end_word":417,"sentiment":"neutral","sentiment_score":-0.014094979274738883},{"text":"that was a waste Yep. of time ringing because yeah. They said you wanna talk. So, anyway, it's just a bit annoying.","start_word":418,"end_word":439,"sentiment":"negative","sentiment_score":-0.5446699857711792},{"text":"Okay. Thanks. Yep. No worries, Lisa. Bye. You just send over. We'll forward it to the technical team, and they'll get back to you. Alright? Yep. Okay.","start_word":440,"end_word":466,"sentiment":"neutral","sentiment_score":0.0960446000099182},{"text":"Great. Thank you. Thanks. Thanks. Thanks for your call. Cheers.","start_word":467,"end_word":476,"sentiment":"positive","sentiment_score":0.7680352926254272}],"average":{"sentiment":"neutral","sentiment_score":0.018256153620726672}}}}