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How are you? Good. Thanks. I have so, basically, my actual number is from India, and currently, I'm in Australia.\n\nI have that 118 rupees pack activated for international text for 80 five days. And I've been told that I will be able to get the OTP and verification at the time when I was doing the recharge. You know? So but currently, I'm trying to get the OTP. It says your pack is not activated.\n\nContact your Internet network provider. Okay. Alright. Not all good then. Alright.","paragraphs":[{"sentences":[{"text":"Hi there.","start":8.559999,"end":8.88,"sentiment":"neutral","sentiment_score":0.12790542468428612},{"text":"How are you?","start":8.88,"end":9.7,"sentiment":"neutral","sentiment_score":0.122417447467645},{"text":"Good.","start":12.4,"end":12.639999,"sentiment":"positive","sentiment_score":0.38696348667144775},{"text":"Thanks.","start":12.639999,"end":13.139999,"sentiment":"positive","sentiment_score":0.3945214748382568},{"text":"I have so, basically, my actual number is from India, and currently, I'm in Australia.","start":13.865001,"end":20.685,"sentiment":"neutral","sentiment_score":0.010701751336455345}],"sentiment":"neutral","sentiment_score":0.071139746514911,"num_words":22,"start":8.559999,"end":20.685},{"sentences":[{"text":"I have that 118 rupees pack activated for international text for 80 five days.","start":21.465,"end":30.009998,"sentiment":"neutral","sentiment_score":0.022098480191613947},{"text":"And I've been told that I will be able to get the OTP and verification at the time when I was doing the recharge.","start":31.91,"end":39.61,"sentiment":"neutral","sentiment_score":-0.019047802352967363},{"text":"You know?","start":40.195,"end":40.855,"sentiment":"neutral","sentiment_score":-0.050234753638505936},{"text":"So but currently, I'm trying to get the OTP.","start":40.995,"end":43.495,"sentiment":"neutral","sentiment_score":-0.10337232963906394},{"text":"It says your pack is not activated.","start":43.954998,"end":45.795,"sentiment":"neutral","sentiment_score":-0.21044164257390158}],"sentiment":"neutral","sentiment_score":-0.047351437604187856,"num_words":56,"start":21.465,"end":45.795},{"sentences":[{"text":"Contact your Internet network provider.","start":45.795,"end":49.575,"sentiment":"neutral","sentiment_score":-0.12039512246847153},{"text":"Okay.","start":87.76,"end":88.26,"sentiment":"neutral","sentiment_score":-0.04494832828640938},{"text":"Alright.","start":90.96,"end":91.36,"sentiment":"neutral","sentiment_score":-0.04042466729879379},{"text":"Not all good then.","start":91.36,"end":92.5,"sentiment":"neutral","sentiment_score":-0.24829543009400368},{"text":"Alright.","start":94.8,"end":95.3,"sentiment":"neutral","sentiment_score":0.16259628534317017}],"sentiment":"neutral","sentiment_score":-0.12649450358003378,"num_words":12,"start":45.795,"end":95.3}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi there. How are you?\n\nChannel 0: Yes. I'm good. Thanks, Francine. How are you?\n\nChannel 1: Good. Thanks. I\n\nChannel 0: Mhmm.\n\nChannel 1: have so, basically, my actual number is from India, and currently, I'm in Australia. I have that 118 rupees pack activated for international text for 80\n\nChannel 0: Mhmm.\n\nChannel 1: five days. And I've been told that I will be able to get the OTP and verification at the time when I was doing the recharge. You know? So but currently, I'm trying to get the OTP. It says your pack is not activated.\n\nContact your Internet network provider.\n\nChannel 0: Mhmm. Mhmm. Mhmm. Okay. I see.\n\nSince thanks for telling me that. But since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India. We are a different company. So I suggest you contact them directly because they're the one who have your account.\n\nYeah. Sorry. We don't have IDEA as well because we're not connected with them. We do not have their customer support number.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: Alright. Not all good then.\n\nChannel 0: Yeah. Thank you. Thank you.\n\nChannel 1: Alright.\n\nChannel 0: Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.0898948609828949},{"text":"Good morning.","start":2.48,"end":3.12,"sentiment":"neutral","sentiment_score":0.2936974912881851},{"text":"This is Maureen from Airtel tech support.","start":3.12,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.2525698776756014},{"text":"How can I assist you today?","start":6.3199997,"end":7.7,"sentiment":"neutral","sentiment_score":0.2519391253590584}],"sentiment":"neutral","sentiment_score":0.24730710871517658,"channel":0,"num_words":16,"start":1.8399999,"end":7.7},{"sentences":[{"text":"Hi there.","start":8.559999,"end":8.88,"sentiment":"neutral","sentiment_score":0.12790542468428612},{"text":"How are you?","start":8.88,"end":9.7,"sentiment":"neutral","sentiment_score":0.122417447467645}],"sentiment":"neutral","sentiment_score":0.12461263835430145,"channel":1,"num_words":5,"start":8.559999,"end":9.7},{"sentences":[{"text":"Yes.","start":10.32,"end":10.719999,"sentiment":"neutral","sentiment_score":0.30687570571899414},{"text":"I'm good.","start":10.719999,"end":11.12,"sentiment":"positive","sentiment_score":0.497446745634079},{"text":"Thanks, Francine.","start":11.12,"end":11.759999,"sentiment":"positive","sentiment_score":0.5540135204792023},{"text":"How are you?","start":11.759999,"end":12.58,"sentiment":"neutral","sentiment_score":0.29337350527445477}],"sentiment":"positive","sentiment_score":0.4112395942211151,"channel":0,"num_words":8,"start":10.32,"end":12.58},{"sentences":[{"text":"Good.","start":12.4,"end":12.639999,"sentiment":"positive","sentiment_score":0.38696348667144775},{"text":"Thanks.","start":12.639999,"end":13.139999,"sentiment":"positive","sentiment_score":0.3945214748382568},{"text":"I","start":13.865001,"end":14.025001,"sentiment":"neutral","sentiment_score":0.08611425012350082}],"sentiment":"neutral","sentiment_score":0.28919973721106845,"channel":1,"num_words":3,"start":12.4,"end":14.025001},{"sentences":[{"text":"Mhmm.","start":14.0,"end":14.5,"sentiment":"neutral","sentiment_score":0.03993024677038193}],"sentiment":"neutral","sentiment_score":0.03993024677038193,"channel":0,"num_words":1,"start":14.0,"end":14.5},{"sentences":[{"text":"have so, basically, my actual number is from India, and currently, I'm in Australia.","start":14.025001,"end":20.685,"sentiment":"neutral","sentiment_score":0.005315144280237811},{"text":"I have that 118 rupees pack activated for international text for 80","start":21.465,"end":29.109999,"sentiment":"neutral","sentiment_score":0.024514862336218357}],"sentiment":"neutral","sentiment_score":0.014176552613767294,"channel":1,"num_words":26,"start":14.025001,"end":29.109999},{"sentences":[{"text":"Mhmm.","start":28.86,"end":29.36,"sentiment":"neutral","sentiment_score":0.013602729886770248}],"sentiment":"neutral","sentiment_score":0.013602729886770248,"channel":0,"num_words":1,"start":28.86,"end":29.36},{"sentences":[{"text":"five days.","start":29.109999,"end":30.009998,"sentiment":"neutral","sentiment_score":0.007600187323987484},{"text":"And I've been told that I will be able to get the OTP and verification at the time when I was doing the recharge.","start":31.91,"end":39.61,"sentiment":"neutral","sentiment_score":-0.019047802352967363},{"text":"You know?","start":40.195,"end":40.855,"sentiment":"neutral","sentiment_score":-0.050234753638505936},{"text":"So but currently, I'm trying to get the OTP.","start":40.995,"end":43.495,"sentiment":"neutral","sentiment_score":-0.10337232963906394},{"text":"It says your pack is not activated.","start":43.954998,"end":45.795,"sentiment":"neutral","sentiment_score":-0.21044164257390158}],"sentiment":"neutral","sentiment_score":-0.066951337587935,"channel":1,"num_words":44,"start":29.109999,"end":45.795},{"sentences":[{"text":"Contact your Internet network provider.","start":45.795,"end":49.575,"sentiment":"neutral","sentiment_score":-0.12039512246847153}],"sentiment":"neutral","sentiment_score":-0.12039512246847153,"channel":1,"num_words":5,"start":45.795,"end":49.575},{"sentences":[{"text":"Mhmm.","start":49.855,"end":50.355,"sentiment":"neutral","sentiment_score":-0.030617007985711098},{"text":"Mhmm.","start":50.575,"end":51.075,"sentiment":"neutral","sentiment_score":-0.018962372094392776},{"text":"Mhmm.","start":51.295002,"end":51.375,"sentiment":"neutral","sentiment_score":-0.016597973182797432},{"text":"Okay.","start":51.375,"end":51.695,"sentiment":"neutral","sentiment_score":-0.02119007334113121},{"text":"I see.","start":51.695,"end":52.355,"sentiment":"neutral","sentiment_score":-0.02556046098470688}],"sentiment":"neutral","sentiment_score":-0.02308139142890771,"channel":0,"num_words":6,"start":49.855,"end":52.355},{"sentences":[{"text":"Since thanks for telling me that.","start":53.135002,"end":55.455,"sentiment":"neutral","sentiment_score":-0.00043772098918755734},{"text":"But since we are Airtel Australia, we only service Australian phone numbers.","start":55.455,"end":60.809998,"sentiment":"neutral","sentiment_score":-0.14140782008568445},{"text":"Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start":61.59,"end":68.01,"sentiment":"negative","sentiment_score":-0.40291694303353626},{"text":"We are a different company.","start":68.229996,"end":69.61,"sentiment":"neutral","sentiment_score":-0.2539413243532181},{"text":"So I suggest you contact them directly because they're the one who have your account.","start":70.31,"end":76.215,"sentiment":"neutral","sentiment_score":-0.1320879985888799}],"sentiment":"neutral","sentiment_score":-0.2179116382529693,"channel":0,"num_words":56,"start":53.135002,"end":76.215},{"sentences":[{"text":"Yeah.","start":78.674995,"end":78.994995,"sentiment":"neutral","sentiment_score":-0.0842178538441658},{"text":"Sorry.","start":78.994995,"end":79.494995,"sentiment":"neutral","sentiment_score":-0.17842525243759155},{"text":"We don't have IDEA as well because we're not connected with them.","start":79.55499,"end":83.255,"sentiment":"neutral","sentiment_score":-0.24388251081109047},{"text":"We do not have their customer support number.","start":84.435,"end":86.69499,"sentiment":"neutral","sentiment_score":-0.22277413867413998}],"sentiment":"neutral","sentiment_score":-0.22597392479127104,"channel":0,"num_words":22,"start":78.674995,"end":86.69499},{"sentences":[{"text":"Okay.","start":87.76,"end":88.26,"sentiment":"neutral","sentiment_score":-0.04494832828640938}],"sentiment":"neutral","sentiment_score":-0.04494832828640938,"channel":1,"num_words":1,"start":87.76,"end":88.26},{"sentences":[{"text":"Mhmm.","start":89.02,"end":89.52,"sentiment":"neutral","sentiment_score":-0.02374809980392456}],"sentiment":"neutral","sentiment_score":-0.02374809980392456,"channel":0,"num_words":1,"start":89.02,"end":89.52},{"sentences":[{"text":"Alright.","start":90.96,"end":91.36,"sentiment":"neutral","sentiment_score":-0.04042466729879379},{"text":"Not all good then.","start":91.36,"end":92.5,"sentiment":"neutral","sentiment_score":-0.24829543009400368}],"sentiment":"neutral","sentiment_score":-0.2067212775349617,"channel":1,"num_words":5,"start":90.96,"end":92.5},{"sentences":[{"text":"Yeah.","start":92.46,"end":92.96,"sentiment":"neutral","sentiment_score":-0.018414180725812912},{"text":"Thank you.","start":93.18,"end":93.82,"sentiment":"neutral","sentiment_score":0.15004242956638336},{"text":"Thank you.","start":93.82,"end":94.64,"sentiment":"neutral","sentiment_score":0.19808094203472137}],"sentiment":"neutral","sentiment_score":0.13556651249527932,"channel":0,"num_words":5,"start":92.46,"end":94.64},{"sentences":[{"text":"Alright.","start":94.8,"end":95.3,"sentiment":"neutral","sentiment_score":0.16259628534317017}],"sentiment":"neutral","sentiment_score":0.16259628534317017,"channel":1,"num_words":1,"start":94.8,"end":95.3},{"sentences":[{"text":"Bye.","start":95.42,"end":95.659996,"sentiment":"neutral","sentiment_score":0.1991279423236847},{"text":"Have a great day.","start":95.659996,"end":96.799995,"sentiment":"positive","sentiment_score":0.3892742246389389}],"sentiment":"positive","sentiment_score":0.3512449681758881,"channel":0,"num_words":5,"start":95.42,"end":96.799995}]},"summary":{"result":"success","short":"A customer named Francine contacts Airtel tech support because their OTP verification code is not working. The representative informs Francine that they are a different company and cannot resolve the issue, suggesting Francine contact their Internet network provider directly. The call ends with the representative thanking Francine and saying goodbye."},"intents":{"segments":[{"text":"And I've been told that I will be able to get the OTP and verification at the time when I was doing the recharge. You know? So but currently, I'm trying to get the OTP. It says your pack is not activated. Contact your Internet network provider.","start_word":62,"end_word":108,"intents":[{"intent":"Verify and resolve the issue","confidence_score":0.00013593976}]},{"text":"Since thanks for telling me that. But since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India. We are a different company. So I suggest you contact them directly because they're the one who have your account. Yeah.","start_word":115,"end_word":171,"intents":[{"intent":"Contact airtel india directly","confidence_score":0.08034723}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. This is Maureen from Airtel tech support. How can I assist you today? Hi there. How are you? Yes.","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":0.22105300426483152},{"text":"I'm good. Thanks, Francine.","start_word":22,"end_word":25,"sentiment":"positive","sentiment_score":0.5183848738670349},{"text":"How are you?","start_word":26,"end_word":28,"sentiment":"neutral","sentiment_score":0.2958630919456482},{"text":"Good. Thanks.","start_word":29,"end_word":30,"sentiment":"positive","sentiment_score":0.3907424807548523},{"text":"I Mhmm. have so, basically, my actual number is from India, and currently, I'm in Australia. I have that 118 rupees pack activated for international text for 80 Mhmm. five days. And I've been told that I will be able to get the OTP and verification at the time when I was doing the recharge. You know? So but currently, I'm trying to get the OTP. It says your pack is not activated. Contact your Internet network provider. Mhmm. Mhmm. Mhmm. Okay. I see. Since thanks for telling me that. But since we are Airtel Australia, we only service Australian phone numbers.","start_word":31,"end_word":132,"sentiment":"neutral","sentiment_score":-0.042139679193496704},{"text":"Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start_word":133,"end_word":150,"sentiment":"negative","sentiment_score":-0.40056729316711426},{"text":"We are a different company. So I suggest you contact them directly because they're the one who have your account. Yeah. Sorry. We don't have IDEA as well because we're not connected with them. We do not have their customer support number. Okay. Mhmm. Alright. Not all good then. Yeah. Thank you. Thank you. Alright. Bye.","start_word":151,"end_word":206,"sentiment":"neutral","sentiment_score":-0.12552431225776672},{"text":"Have a great day.","start_word":207,"end_word":210,"sentiment":"positive","sentiment_score":0.41927802562713623}],"average":{"sentiment":"neutral","sentiment_score":-0.026095497646515777}}}}