{"metadata":{"transaction_key":"deprecated","request_id":"01a0f08c-a74e-7111-8520-0efdc77befb0","sha256":"1c5ea31ccb4713f3543b10c321a8403832fdfd121d84c71e3452b7dcecbed95c","created":"2026-09-30T04:22:26.393Z","duration":34.84794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":114,"output_tokens":72},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":126,"output_tokens":126},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":126,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"Hello, Mohammed. My name is Mary, and I'm calling from Airtel accounts department. I'm just following up regarding your, promised settlement date, which is today at 2PM. If you need further assistance making a payment, please don't hesitate to call us, and we'll be more than happy to assist. Thank you, and have a great day. Goodbye.","confidence":0.9995117,"words":[{"word":"hello","start":12.095,"end":12.415,"confidence":0.99853516,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.09285350888967514},{"word":"mohammed","start":12.415,"end":12.915,"confidence":0.8972168,"punctuated_word":"Mohammed.","sentiment":"neutral","sentiment_score":0.14543995261192322},{"word":"my","start":12.975,"end":13.135,"confidence":1.0,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.11887834221124648},{"word":"name","start":13.135,"end":13.295,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.10817304998636246},{"word":"is","start":13.295,"end":13.535,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.14222118258476257},{"word":"mary","start":13.535,"end":13.935,"confidence":0.98657227,"punctuated_word":"Mary,","sentiment":"neutral","sentiment_score":0.16363948583602905},{"word":"and","start":13.935,"end":14.175,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.14399337768554688},{"word":"i'm","start":14.175,"end":14.495001,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.12307673692703248},{"word":"calling","start":14.495001,"end":14.895,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.08086129277944565},{"word":"from","start":14.895,"end":15.215,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.12081558257341383},{"word":"airtel","start":15.215,"end":15.695,"confidence":0.9967448,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.05658930540084839},{"word":"accounts","start":15.695,"end":16.095001,"confidence":0.97509766,"punctuated_word":"accounts","sentiment":"neutral","sentiment_score":0.0361298993229866},{"word":"department","start":16.095001,"end":16.595001,"confidence":1.0,"punctuated_word":"department.","sentiment":"neutral","sentiment_score":0.0893930122256279},{"word":"i'm","start":17.135,"end":17.375,"confidence":0.99853516,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.1260174810886383},{"word":"just","start":17.375,"end":17.535,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.122956283390522},{"word":"following","start":17.535,"end":17.935001,"confidence":0.9301758,"punctuated_word":"following","sentiment":"neutral","sentiment_score":0.11232269555330276},{"word":"up","start":17.935001,"end":18.175,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.10614458471536636},{"word":"regarding","start":18.175,"end":18.675,"confidence":1.0,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.11342386901378632},{"word":"your","start":18.895,"end":19.395,"confidence":0.7261963,"punctuated_word":"your,","sentiment":"neutral","sentiment_score":0.13957475125789642},{"word":"promised","start":20.175,"end":20.654999,"confidence":0.7163086,"punctuated_word":"promised","sentiment":"neutral","sentiment_score":0.13233168423175812},{"word":"settlement","start":20.654999,"end":21.135,"confidence":1.0,"punctuated_word":"settlement","sentiment":"neutral","sentiment_score":0.13023677468299866},{"word":"date","start":21.135,"end":21.375,"confidence":0.89160156,"punctuated_word":"date,","sentiment":"neutral","sentiment_score":0.12474891543388368},{"word":"which","start":21.375,"end":21.615,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.1022057980298996},{"word":"is","start":21.615,"end":21.775002,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.11354009807109831},{"word":"today","start":21.775002,"end":22.275002,"confidence":1.0,"punctuated_word":"today","sentiment":"neutral","sentiment_score":0.09357555210590364},{"word":"at","start":22.415,"end":22.735,"confidence":0.8828125,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.06587336212396622},{"word":"2pm","start":22.735,"end":23.475,"confidence":0.99365234,"punctuated_word":"2PM.","sentiment":"neutral","sentiment_score":0.06999287009239197},{"word":"if","start":24.262938,"end":24.422937,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.14431503415107727},{"word":"you","start":24.422937,"end":24.582937,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.15186059474945068},{"word":"need","start":24.582937,"end":24.822937,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.10848730802536012},{"word":"further","start":24.822937,"end":25.142939,"confidence":0.99902344,"punctuated_word":"further","sentiment":"neutral","sentiment_score":0.10714267194271088},{"word":"assistance","start":25.142939,"end":25.642939,"confidence":1.0,"punctuated_word":"assistance","sentiment":"neutral","sentiment_score":0.11732347309589386},{"word":"making","start":25.862938,"end":26.102938,"confidence":0.90771484,"punctuated_word":"making","sentiment":"neutral","sentiment_score":0.16547301411628723},{"word":"a","start":26.102938,"end":26.342937,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.13128086924552915},{"word":"payment","start":26.342937,"end":26.842937,"confidence":0.99902344,"punctuated_word":"payment,","sentiment":"neutral","sentiment_score":0.07490137219429016},{"word":"please","start":26.982937,"end":27.142937,"confidence":0.6435547,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.06722544133663177},{"word":"don't","start":27.142937,"end":27.382938,"confidence":0.99853516,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.2044336050748825},{"word":"hesitate","start":27.382938,"end":27.782938,"confidence":1.0,"punctuated_word":"hesitate","sentiment":"neutral","sentiment_score":0.22961902618408203},{"word":"to","start":27.782938,"end":27.942938,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.201433002948761},{"word":"call","start":27.942938,"end":28.102938,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.22042152285575867},{"word":"us","start":28.102938,"end":28.262938,"confidence":0.9091797,"punctuated_word":"us,","sentiment":"neutral","sentiment_score":0.24327275156974792},{"word":"and","start":28.262938,"end":28.422937,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.4503800868988037},{"word":"we'll","start":28.422937,"end":28.582937,"confidence":0.9980469,"punctuated_word":"we'll","sentiment":"positive","sentiment_score":0.48044490814208984},{"word":"be","start":28.582937,"end":28.742937,"confidence":0.99902344,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.5280129313468933},{"word":"more","start":28.742937,"end":28.902939,"confidence":1.0,"punctuated_word":"more","sentiment":"positive","sentiment_score":0.5829344391822815},{"word":"than","start":28.902939,"end":29.062939,"confidence":1.0,"punctuated_word":"than","sentiment":"positive","sentiment_score":0.5296205282211304},{"word":"happy","start":29.062939,"end":29.382938,"confidence":1.0,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.6159522533416748},{"word":"to","start":29.382938,"end":29.542938,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5664007067680359},{"word":"assist","start":29.542938,"end":30.042938,"confidence":0.99609375,"punctuated_word":"assist.","sentiment":"positive","sentiment_score":0.4326103031635285},{"word":"thank","start":30.262938,"end":30.502937,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7360737323760986},{"word":"you","start":30.502937,"end":30.662937,"confidence":0.9655762,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.729543149471283},{"word":"and","start":30.662937,"end":30.822937,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.6642805933952332},{"word":"have","start":30.822937,"end":31.062939,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.6999680399894714},{"word":"a","start":31.062939,"end":31.142937,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.7372405529022217},{"word":"great","start":31.142937,"end":31.382938,"confidence":0.984375,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.7959938645362854},{"word":"day","start":31.382938,"end":31.622938,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.7621642351150513},{"word":"goodbye","start":31.622938,"end":32.12294,"confidence":0.9904785,"punctuated_word":"Goodbye.","sentiment":"neutral","sentiment_score":0.12183494865894318}],"paragraphs":{"transcript":"\nHello, Mohammed. My name is Mary, and I'm calling from Airtel accounts department. I'm just following up regarding your, promised settlement date, which is today at 2PM. If you need further assistance making a payment, please don't hesitate to call us, and we'll be more than happy to assist. Thank you, and have a great day.\n\nGoodbye.","paragraphs":[{"sentences":[{"text":"Hello, Mohammed.","start":12.095,"end":12.915,"sentiment":"neutral","sentiment_score":0.11914673075079918},{"text":"My name is Mary, and I'm calling from Airtel accounts department.","start":12.975,"end":16.595001,"sentiment":"neutral","sentiment_score":0.10761556977575476},{"text":"I'm just following up regarding your, promised settlement date, which is today at 2PM.","start":17.135,"end":23.475,"sentiment":"neutral","sentiment_score":0.11092462284224373},{"text":"If you need further assistance making a payment, please don't hesitate to call us, and we'll be more than happy to assist.","start":24.262938,"end":30.042938,"sentiment":"neutral","sentiment_score":0.28879753838885913},{"text":"Thank you, and have a great day.","start":30.262938,"end":31.622938,"sentiment":"positive","sentiment_score":0.7321805953979492}],"sentiment":"neutral","sentiment_score":0.2581039189494082,"num_words":56,"start":12.095,"end":31.622938},{"sentences":[{"text":"Goodbye.","start":31.622938,"end":32.12294,"sentiment":"neutral","sentiment_score":0.12183494865894318}],"sentiment":"neutral","sentiment_score":0.12183494865894318,"num_words":1,"start":31.622938,"end":32.12294}]}}]},{"alternatives":[{"transcript":"Your call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","confidence":1.0,"words":[{"word":"your","start":0.08,"end":0.24,"confidence":0.9970703,"punctuated_word":"Your","sentiment":"negative","sentiment_score":-0.4515984356403351},{"word":"call","start":0.24,"end":0.48,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.42947158217430115},{"word":"has","start":0.48,"end":0.79999995,"confidence":1.0,"punctuated_word":"has","sentiment":"negative","sentiment_score":-0.4460731148719787},{"word":"been","start":0.79999995,"end":1.04,"confidence":1.0,"punctuated_word":"been","sentiment":"negative","sentiment_score":-0.4541076719760895},{"word":"forwarded","start":1.04,"end":1.4399999,"confidence":0.99902344,"punctuated_word":"forwarded","sentiment":"negative","sentiment_score":-0.41783758997917175},{"word":"to","start":1.4399999,"end":1.68,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.47257041931152344},{"word":"voice","start":1.68,"end":1.8399999,"confidence":0.9970703,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.5625781416893005},{"word":"mail","start":1.8399999,"end":2.34,"confidence":1.0,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.49648770689964294},{"word":"the","start":2.6399999,"end":2.8,"confidence":0.99902344,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.4702245593070984},{"word":"person","start":2.8,"end":3.1999998,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.4982680678367615},{"word":"you're","start":3.1999998,"end":3.4399998,"confidence":0.99316406,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.440310001373291},{"word":"trying","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.4362401068210602},{"word":"to","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4870748519897461},{"word":"reach","start":3.84,"end":4.16,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.48658236861228943},{"word":"is","start":4.16,"end":4.4,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.49485594034194946},{"word":"not","start":4.4,"end":4.64,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5189207196235657},{"word":"available","start":4.64,"end":5.14,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.5298881530761719},{"word":"at","start":5.6,"end":5.8399997,"confidence":0.99902344,"punctuated_word":"At","sentiment":"neutral","sentiment_score":-0.2065378576517105},{"word":"the","start":5.8399997,"end":6.0,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18822835385799408},{"word":"tone","start":6.0,"end":6.5,"confidence":0.9970703,"punctuated_word":"tone,","sentiment":"neutral","sentiment_score":-0.1651167869567871},{"word":"please","start":6.56,"end":6.96,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.23535774648189545},{"word":"record","start":6.96,"end":7.3599997,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.26270291209220886},{"word":"your","start":7.3599997,"end":7.52,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.2415882647037506},{"word":"message","start":7.52,"end":8.02,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.22045329213142395},{"word":"when","start":8.24,"end":8.48,"confidence":0.99902344,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.1634046584367752},{"word":"you","start":8.48,"end":8.639999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.19358807802200317},{"word":"have","start":8.639999,"end":8.8,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1625600904226303},{"word":"finished","start":8.8,"end":9.28,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.13545961678028107},{"word":"recording","start":9.28,"end":9.599999,"confidence":0.99658203,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.19111096858978271},{"word":"you","start":9.599999,"end":9.76,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.24623346328735352},{"word":"may","start":9.76,"end":10.0,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.22235581278800964},{"word":"hang","start":10.0,"end":10.16,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.18324875831604004},{"word":"up","start":10.16,"end":10.66,"confidence":1.0,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.2259206771850586}],"paragraphs":{"transcript":"\nYour call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.08,"end":2.34,"sentiment":"negative","sentiment_score":-0.4663405828177929},{"text":"The person you're trying to reach is not available.","start":2.6399999,"end":5.14,"sentiment":"negative","sentiment_score":-0.48470719655354816},{"text":"At the tone, please record your message.","start":5.6,"end":8.02,"sentiment":"neutral","sentiment_score":-0.2171407448393958},{"text":"When you have finished recording, you may hang up.","start":8.24,"end":10.66,"sentiment":"neutral","sentiment_score":-0.1915424582031038}],"sentiment":"negative","sentiment_score":-0.34354414452206006,"num_words":33,"start":0.08,"end":10.66}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.\n\nChannel 0: Hello, Mohammed. My name is Mary, and I'm calling from Airtel accounts department. I'm just following up regarding your, promised settlement date, which is today at 2PM. If you need further assistance making a payment, please don't hesitate to call us, and we'll be more than happy to assist. Thank you, and have a great day.\n\nGoodbye.","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.08,"end":2.34,"sentiment":"negative","sentiment_score":-0.4663405828177929},{"text":"The person you're trying to reach is not available.","start":2.6399999,"end":5.14,"sentiment":"negative","sentiment_score":-0.48470719655354816},{"text":"At the tone, please record your message.","start":5.6,"end":8.02,"sentiment":"neutral","sentiment_score":-0.2171407448393958},{"text":"When you have finished recording, you may hang up.","start":8.24,"end":10.66,"sentiment":"neutral","sentiment_score":-0.1915424582031038}],"sentiment":"negative","sentiment_score":-0.34354414452206006,"channel":1,"num_words":33,"start":0.08,"end":10.66},{"sentences":[{"text":"Hello, Mohammed.","start":12.095,"end":12.915,"sentiment":"neutral","sentiment_score":0.11914673075079918},{"text":"My name is Mary, and I'm calling from Airtel accounts department.","start":12.975,"end":16.595001,"sentiment":"neutral","sentiment_score":0.10761556977575476},{"text":"I'm just following up regarding your, promised settlement date, which is today at 2PM.","start":17.135,"end":23.475,"sentiment":"neutral","sentiment_score":0.11092462284224373},{"text":"If you need further assistance making a payment, please don't hesitate to call us, and we'll be more than happy to assist.","start":24.262938,"end":30.042938,"sentiment":"neutral","sentiment_score":0.28879753838885913},{"text":"Thank you, and have a great day.","start":30.262938,"end":31.622938,"sentiment":"positive","sentiment_score":0.7321805953979492}],"sentiment":"neutral","sentiment_score":0.2581039189494082,"channel":0,"num_words":56,"start":12.095,"end":31.622938},{"sentences":[{"text":"Goodbye.","start":31.622938,"end":32.12294,"sentiment":"neutral","sentiment_score":0.12183494865894318}],"sentiment":"neutral","sentiment_score":0.12183494865894318,"channel":0,"num_words":1,"start":31.622938,"end":32.12294}]},"summary":{"result":"success","short":"The customer's call was forwarded to voicemail as the representative they were trying to reach was not available. The representative from Airtel accounts department left a message for the customer, reminding them of their promised settlement date at 2 PM that day and offering further assistance if needed. The call ended with the representative thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"I'm just following up regarding your, promised settlement date, which is today at 2PM.","start_word":46,"end_word":59,"intents":[{"intent":"Follow up on settlement","confidence_score":0.035050597}]}]},"sentiments":{"segments":[{"text":"Your call has been forwarded to voice mail. The person you're trying to reach is not available.","start_word":0,"end_word":16,"sentiment":"negative","sentiment_score":-0.4735419750213623},{"text":"At the tone, please record your message. When you have finished recording, you may hang up. Hello, Mohammed. My name is Mary, and I'm calling from Airtel accounts department. I'm just following up regarding your, promised settlement date, which is today at 2PM. If you need further assistance making a payment, please don't hesitate to call us, and we'll be more than happy to assist.","start_word":17,"end_word":81,"sentiment":"neutral","sentiment_score":0.09982579946517944},{"text":"Thank you, and have a great day.","start_word":82,"end_word":88,"sentiment":"positive","sentiment_score":0.7354211807250977},{"text":"Goodbye.","start_word":89,"end_word":89,"sentiment":"neutral","sentiment_score":0.1528105586767197}],"average":{"sentiment":"neutral","sentiment_score":0.05184010853843084}}}}