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This is Airtel accounts. How may I help you today? Oh, nice to have you on the line. Let me go ahead and check.\n\nMay I have your phone number, please? Oh, I I got it. Actually, it's not possible to do it on our end since Airtel AU only support our Charlene phone number. So, basically, if you're faring with your Indian phone number, you still need to contact your local network, which is Airtel India. Yeah.\n\nBecause on our end, as long as the... It's an Australian phone number, we can go ahead and do it on our end, like physical and then convert, provide you, like, a electronic SIM. So, hopefully, on our... On their end, they can do it. But it's possible.\n\nI can tell you it's possible. Sure. You're welcome. Have a good one. 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I just wanted to ask, is it possible if I convert my SIM into eSIM? My number into eSIM one rather than having a physical SIM with... In my phone? Hold on. Sorry. The number I've got is from back home in India. It's not from here, but I wanted to convert into the same. Is it possible? Okay. And do you think they would be able to do it from here while, like... Or I have to be in India first? Okay. I'll... Yeah. Okay. Okay. I'll I'll contact them then. Thank you. Bye. You too. 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there. I just wanted to ask, is it possible if I convert my SIM into eSIM? My number into eSIM one rather than having a physical SIM with... In my phone? Hold on.\n\nSorry. The number I've got is from back home in India. It's not from here, but I wanted to convert into the same. Is it possible? Okay.\n\nAnd do you think they would be able to do it from here while, like... Or I have to be in India first? Okay. I'll... Yeah.\n\nOkay. Okay. I'll I'll contact them then. Thank you. Bye.\n\nYou too. Bye.","paragraphs":[{"sentences":[{"text":"Hi there.","start":5.7599998,"end":6.42,"sentiment":"neutral","sentiment_score":0.041600607335567474},{"text":"I just wanted to ask, is it possible if I convert my SIM into eSIM?","start":7.12,"end":11.94,"sentiment":"neutral","sentiment_score":0.035577721521258356},{"text":"My number into eSIM one rather than having a physical SIM with...","start":13.595,"end":16.955,"sentiment":"neutral","sentiment_score":0.004951418765510122},{"text":"In my phone?","start":16.955,"end":17.855,"sentiment":"neutral","sentiment_score":0.0042024388288458185},{"text":"Hold on.","start":24.154999,"end":24.84,"sentiment":"neutral","sentiment_score":0.03523247316479683}],"sentiment":"neutral","sentiment_score":0.02233400957330185,"num_words":34,"start":5.7599998,"end":24.84},{"sentences":[{"text":"Sorry.","start":25.08,"end":25.58,"sentiment":"neutral","sentiment_score":-0.019873684272170067},{"text":"The number I've got is from back home in India.","start":25.72,"end":28.28,"sentiment":"neutral","sentiment_score":-0.031932312063872814},{"text":"It's not from here, but I wanted to convert into the same.","start":28.28,"end":31.24,"sentiment":"neutral","sentiment_score":0.004370394628494978},{"text":"Is it possible?","start":31.24,"end":31.98,"sentiment":"neutral","sentiment_score":0.027659408127268154},{"text":"Okay.","start":50.235,"end":50.735,"sentiment":"neutral","sentiment_score":-0.03752612695097923}],"sentiment":"neutral","sentiment_score":-0.008937035997708639,"num_words":27,"start":25.08,"end":50.735},{"sentences":[{"text":"And do you think they would be able to do it from here while, like...","start":50.795002,"end":54.59,"sentiment":"neutral","sentiment_score":-0.017217008396983147},{"text":"Or I have to be in India first?","start":54.59,"end":57.09,"sentiment":"neutral","sentiment_score":-0.05614436883479357},{"text":"Okay.","start":75.645004,"end":76.145004,"sentiment":"neutral","sentiment_score":0.09476061165332794},{"text":"I'll...","start":76.43094,"end":76.93094,"sentiment":"neutral","sentiment_score":0.08171091228723526},{"text":"Yeah.","start":79.950935,"end":80.43094,"sentiment":"neutral","sentiment_score":0.09318441897630692}],"sentiment":"neutral","sentiment_score":-0.016836697450624064,"num_words":26,"start":50.795002,"end":80.43094},{"sentences":[{"text":"Okay.","start":80.43094,"end":80.75094,"sentiment":"neutral","sentiment_score":0.10289187729358672},{"text":"Okay.","start":80.75094,"end":81.07094,"sentiment":"neutral","sentiment_score":0.12352410703897476},{"text":"I'll I'll contact them then.","start":81.07094,"end":82.99094,"sentiment":"neutral","sentiment_score":0.13818050920963287},{"text":"Thank you.","start":82.99094,"end":83.73094,"sentiment":"positive","sentiment_score":0.41349300742149353},{"text":"Bye.","start":85.630936,"end":86.11094,"sentiment":"neutral","sentiment_score":0.2593885064125061}],"sentiment":"neutral","sentiment_score":0.2003693051636219,"num_words":10,"start":80.43094,"end":86.11094},{"sentences":[{"text":"You too.","start":86.11094,"end":86.67094,"sentiment":"neutral","sentiment_score":0.2060759961605072},{"text":"Bye.","start":86.67094,"end":87.17094,"sentiment":"neutral","sentiment_score":0.10182930529117584}],"sentiment":"neutral","sentiment_score":0.17132709920406342,"num_words":3,"start":86.11094,"end":87.17094}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. This is Airtel accounts. How may I help you today?\n\nChannel 1: Hi there. I just wanted to ask, is it possible if I convert my SIM into eSIM? My number into eSIM one rather than having a physical SIM with... In my phone?\n\nChannel 0: Oh, nice to have you on the line. Let me go ahead and check. May I have your phone number, please?\n\nChannel 1: Hold on. Sorry. The number I've got is from back home in India. It's not from here, but I wanted to convert into the same. Is it possible?\n\nChannel 0: Oh, I I got it. Actually, it's not possible to do it on our end since Airtel AU only support our Charlene phone number. So, basically, if you're faring with your Indian phone number, you still need to contact your local network, which is Airtel India.\n\nChannel 1: Okay. And do\n\nChannel 0: Yeah.\n\nChannel 1: you think they would be able to do it from here while, like... Or I have to be in India first?\n\nChannel 0: Because on our end, as long as the... It's an Australian phone number, we can go ahead and do it on our end, like physical and then convert, provide you, like, a electronic SIM. So, hopefully, on our... On their end, they can do it.\n\nChannel 1: Okay.\n\nChannel 0: But it's\n\nChannel 1: I'll...\n\nChannel 0: possible. I can tell you it's possible.\n\nChannel 1: Yeah. Okay. Okay. I'll I'll contact them then. Thank you.\n\nChannel 0: Sure. You're welcome. Have a good one.\n\nChannel 1: Bye.\n\nChannel 0: Bye bye.\n\nChannel 1: You too. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.5999999,"end":1.92,"sentiment":"neutral","sentiment_score":0.1427672803401947},{"text":"This is Airtel accounts.","start":1.92,"end":3.28,"sentiment":"neutral","sentiment_score":0.18678634613752365},{"text":"How may I help you today?","start":3.28,"end":4.58,"sentiment":"neutral","sentiment_score":0.31509896864493686}],"sentiment":"neutral","sentiment_score":0.25277331606908277,"channel":0,"num_words":11,"start":1.5999999,"end":4.58},{"sentences":[{"text":"Hi there.","start":5.7599998,"end":6.42,"sentiment":"neutral","sentiment_score":0.041600607335567474},{"text":"I just wanted to ask, is it possible if I convert my SIM into eSIM?","start":7.12,"end":11.94,"sentiment":"neutral","sentiment_score":0.035577721521258356},{"text":"My number into eSIM one rather than having a physical SIM with...","start":13.595,"end":16.955,"sentiment":"neutral","sentiment_score":0.004951418765510122},{"text":"In my 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I've got is from back home in India.","start":25.72,"end":28.28,"sentiment":"neutral","sentiment_score":-0.031932312063872814},{"text":"It's not from here, but I wanted to convert into the same.","start":28.28,"end":31.24,"sentiment":"neutral","sentiment_score":0.004370394628494978},{"text":"Is it possible?","start":31.24,"end":31.98,"sentiment":"neutral","sentiment_score":0.027659408127268154}],"sentiment":"neutral","sentiment_score":-0.004761032094912869,"channel":1,"num_words":28,"start":24.154999,"end":31.98},{"sentences":[{"text":"Oh, I I got it.","start":31.619999,"end":33.7,"sentiment":"neutral","sentiment_score":-0.04529372900724411},{"text":"Actually, it's not possible to do it on our end since Airtel AU only support our Charlene phone number.","start":33.7,"end":40.44,"sentiment":"neutral","sentiment_score":-0.3009778386668155},{"text":"So, basically, if you're faring with your Indian phone number, you still need to contact your local network, which is Airtel India.","start":40.935,"end":48.715,"sentiment":"neutral","sentiment_score":-0.16219711710106244}],"sentiment":"neutral","sentiment_score":-0.20681269904193672,"channel":0,"num_words":46,"start":31.619999,"end":48.715},{"sentences":[{"text":"Okay.","start":50.235,"end":50.735,"sentiment":"neutral","sentiment_score":-0.03752612695097923},{"text":"And do","start":50.795002,"end":51.355003,"sentiment":"neutral","sentiment_score":-0.02178687695413828}],"sentiment":"neutral","sentiment_score":-0.02703329361975193,"channel":1,"num_words":3,"start":50.235,"end":51.355003},{"sentences":[{"text":"Yeah.","start":51.335,"end":51.835,"sentiment":"neutral","sentiment_score":-0.014449689537286758}],"sentiment":"neutral","sentiment_score":-0.014449689537286758,"channel":0,"num_words":1,"start":51.335,"end":51.835},{"sentences":[{"text":"you think they would be able to do it from here while, like...","start":51.355003,"end":54.59,"sentiment":"neutral","sentiment_score":-0.016513951695882358},{"text":"Or I have to be in India first?","start":54.59,"end":57.09,"sentiment":"neutral","sentiment_score":-0.05614436883479357}],"sentiment":"neutral","sentiment_score":-0.03161125346308663,"channel":1,"num_words":21,"start":51.355003,"end":57.09},{"sentences":[{"text":"Because on our end, as long as the...","start":58.27,"end":61.89,"sentiment":"neutral","sentiment_score":-0.039214944234117866},{"text":"It's an Australian phone number, we can go ahead and do it on our end, like physical and then convert, provide you, like, a electronic SIM.","start":62.27,"end":71.104996,"sentiment":"neutral","sentiment_score":0.0010826546842089067},{"text":"So, hopefully, on our...","start":71.725,"end":73.085,"sentiment":"neutral","sentiment_score":-0.002985606901347637},{"text":"On their end, they can do it.","start":73.085,"end":74.704994,"sentiment":"neutral","sentiment_score":0.034016864374279976}],"sentiment":"neutral","sentiment_score":-0.0013198868681987127,"channel":0,"num_words":45,"start":58.27,"end":74.704994},{"sentences":[{"text":"Okay.","start":75.645004,"end":76.145004,"sentiment":"neutral","sentiment_score":0.09476061165332794}],"sentiment":"neutral","sentiment_score":0.09476061165332794,"channel":1,"num_words":1,"start":75.645004,"end":76.145004},{"sentences":[{"text":"But it's","start":75.965,"end":76.524994,"sentiment":"neutral","sentiment_score":0.09138057380914688}],"sentiment":"neutral","sentiment_score":0.09138057380914688,"channel":0,"num_words":2,"start":75.965,"end":76.524994},{"sentences":[{"text":"I'll...","start":76.43094,"end":76.93094,"sentiment":"neutral","sentiment_score":0.08171091228723526}],"sentiment":"neutral","sentiment_score":0.08171091228723526,"channel":1,"num_words":1,"start":76.43094,"end":76.93094},{"sentences":[{"text":"possible.","start":76.524994,"end":77.024994,"sentiment":"neutral","sentiment_score":0.14011028409004211},{"text":"I can tell you it's possible.","start":77.48499,"end":78.865,"sentiment":"neutral","sentiment_score":0.16702181845903397}],"sentiment":"neutral","sentiment_score":0.163177313549178,"channel":0,"num_words":7,"start":76.524994,"end":78.865},{"sentences":[{"text":"Yeah.","start":79.950935,"end":80.43094,"sentiment":"neutral","sentiment_score":0.09318441897630692},{"text":"Okay.","start":80.43094,"end":80.75094,"sentiment":"neutral","sentiment_score":0.10289187729358672},{"text":"Okay.","start":80.75094,"end":81.07094,"sentiment":"neutral","sentiment_score":0.12352410703897476},{"text":"I'll I'll contact them then.","start":81.07094,"end":82.99094,"sentiment":"neutral","sentiment_score":0.13818050920963287},{"text":"Thank you.","start":82.99094,"end":83.73094,"sentiment":"positive","sentiment_score":0.41349300742149353}],"sentiment":"neutral","sentiment_score":0.18374889642000197,"channel":1,"num_words":10,"start":79.950935,"end":83.73094},{"sentences":[{"text":"Sure.","start":83.62094,"end":84.10094,"sentiment":"positive","sentiment_score":0.3401743173599243},{"text":"You're welcome.","start":84.10094,"end":84.92094,"sentiment":"positive","sentiment_score":0.5379909574985504},{"text":"Have a good one.","start":84.980934,"end":85.86094,"sentiment":"positive","sentiment_score":0.5952979177236557}],"sentiment":"positive","sentiment_score":0.5424782718930926,"channel":0,"num_words":7,"start":83.62094,"end":85.86094},{"sentences":[{"text":"Bye.","start":85.630936,"end":86.11094,"sentiment":"neutral","sentiment_score":0.2593885064125061}],"sentiment":"neutral","sentiment_score":0.2593885064125061,"channel":1,"num_words":1,"start":85.630936,"end":86.11094},{"sentences":[{"text":"Bye bye.","start":85.86094,"end":86.520935,"sentiment":"neutral","sentiment_score":0.2030981406569481}],"sentiment":"neutral","sentiment_score":0.2030981406569481,"channel":0,"num_words":2,"start":85.86094,"end":86.520935},{"sentences":[{"text":"You too.","start":86.11094,"end":86.67094,"sentiment":"neutral","sentiment_score":0.2060759961605072},{"text":"Bye.","start":86.67094,"end":87.17094,"sentiment":"neutral","sentiment_score":0.10182930529117584}],"sentiment":"neutral","sentiment_score":0.17132709920406342,"channel":1,"num_words":3,"start":86.11094,"end":87.17094}]},"summary":{"result":"success","short":"The customer calls Airtel accounts to ask if they can convert their SIM into eSIM on their phone. The representative informs them that it is not possible on their end since Airtel AU only supports their Charlene phone number. The representative suggests that the customer contact their local network, Airtel India, to see if they can do it on their end."},"intents":{"segments":[{"text":"I just wanted to ask, is it possible if I convert my SIM into eSIM?","start_word":13,"end_word":27,"intents":[{"intent":"Convert smi to esim","confidence_score":0.03072621}]},{"text":"Actually, it's not possible to do it on our end since Airtel AU only support our Charlene phone number. So, basically, if you're faring with your Indian phone number, you still need to contact your local network, which is Airtel India. Okay. And do Yeah.","start_word":97,"end_word":141,"intents":[{"intent":"Contact airtel india","confidence_score":0.33673146}]}]},"sentiments":{"segments":[{"text":"Hi. This is Airtel accounts. How may I help you today? Hi there. I just wanted to ask, is it possible if I convert my SIM into eSIM? My number into eSIM one rather than having a physical SIM with... In my phone?","start_word":0,"end_word":42,"sentiment":"neutral","sentiment_score":0.07614989578723907},{"text":"Oh, nice to have you on the line.","start_word":43,"end_word":50,"sentiment":"positive","sentiment_score":0.4748382568359375},{"text":"Let me go ahead and check. May I have your phone number, please? Hold on. Sorry. The number I've got is from back home in India. It's not from here, but I wanted to convert into the same. Is it possible? Oh, I I got it. Actually, it's not possible to do it on our end since Airtel AU only support our Charlene phone number. So, basically, if you're faring with your Indian phone number, you still need to contact your local network, which is Airtel India. Okay. And do Yeah. you think they would be able to do it from here while, like... Or I have to be in India first? Because on our end, as long as the... It's an Australian phone number, we can go ahead and do it on our end, like physical and then convert, provide you, like, a electronic SIM. So, hopefully, on our... On their end, they can do it. Okay. But it's I'll... possible. I can tell you it's possible. Yeah. Okay. Okay. I'll I'll contact them then.","start_word":51,"end_word":226,"sentiment":"neutral","sentiment_score":-0.025278639048337936},{"text":"Thank you. Sure. You're welcome. Have a good one.","start_word":227,"end_word":235,"sentiment":"positive","sentiment_score":0.5008434057235718},{"text":"Bye. Bye bye. You too. Bye.","start_word":236,"end_word":241,"sentiment":"neutral","sentiment_score":0.200665682554245}],"average":{"sentiment":"neutral","sentiment_score":0.03967280237585904}}}}