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Hello? Hello?\n\nChannel 1: Hello,\n\nChannel 0: Hello?\n\nChannel 1: dog?\n\nChannel 0: Yes.\n\nChannel 1: Hi, Dom. It's Paula. I'm sorry. I think I dialed the wrong number.\n\nChannel 0: Who are you calling?\n\nChannel 1: Actually, it's Melissa because someone called regarding a technical issue, and I tried to transfer to her.\n\nChannel 0: Now\n\nChannel 1: But\n\nChannel 0: the technical\n\nChannel 1: since\n\nChannel 0: issue, that's more rain. No, Melissa.\n\nChannel 1: yes. Actually, Maureen is on lunch break.\n\nChannel 0: So what\n\nChannel 1: So\n\nChannel 0: what's the what's the technical issue? What's the what's the problem?\n\nChannel 1: Actually, he already done the basic troubleshooting. I also asked him to, you know, turn off, turn on the router, but still no Internet connection.\n\nChannel 0: Yeah. But you don't go to Melissa. You come to me if my Moraine's not there. Alright?\n\nChannel 1: Yes. Okay. Okay. No worries, Dom.\n\nChannel 0: Okay. Bye.\n\nChannel 1: Thank you. Thank you. 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there.","start":56.86,"end":59.02,"sentiment":"neutral","sentiment_score":-0.2860845973094304},{"text":"Alright?","start":59.02,"end":59.52,"sentiment":"neutral","sentiment_score":-0.05271298438310623}],"sentiment":"neutral","sentiment_score":-0.28417496777632656,"channel":0,"num_words":17,"start":55.34,"end":59.52},{"sentences":[{"text":"Yes.","start":60.01,"end":60.17,"sentiment":"neutral","sentiment_score":0.008834496140480042},{"text":"Okay.","start":60.17,"end":60.57,"sentiment":"neutral","sentiment_score":0.02917526476085186},{"text":"Okay.","start":60.57,"end":61.05,"sentiment":"neutral","sentiment_score":0.05255599319934845},{"text":"No worries, Dom.","start":61.05,"end":62.269997,"sentiment":"neutral","sentiment_score":0.13163193811972934}],"sentiment":"neutral","sentiment_score":0.08091026140997808,"channel":1,"num_words":6,"start":60.01,"end":62.269997},{"sentences":[{"text":"Okay.","start":62.620003,"end":63.120003,"sentiment":"neutral","sentiment_score":0.1876843273639679},{"text":"Bye.","start":63.18,"end":63.68,"sentiment":"neutral","sentiment_score":0.26216813921928406}],"sentiment":"neutral","sentiment_score":0.22492623329162598,"channel":0,"num_words":2,"start":62.620003,"end":63.68},{"sentences":[{"text":"Thank you.","start":63.929996,"end":64.409996,"sentiment":"positive","sentiment_score":0.5411102473735809},{"text":"Thank you.","start":64.409996,"end":64.81,"sentiment":"positive","sentiment_score":0.4933306723833084},{"text":"Bye.","start":64.81,"end":65.31,"sentiment":"neutral","sentiment_score":0.21876680850982663}],"sentiment":"positive","sentiment_score":0.45752972960472105,"channel":1,"num_words":5,"start":63.929996,"end":65.31},{"sentences":[{"text":"Okay.","start":65.340004,"end":65.840004,"sentiment":"neutral","sentiment_score":0.060855042189359665}],"sentiment":"neutral","sentiment_score":0.060855042189359665,"channel":0,"num_words":1,"start":65.340004,"end":65.840004}]},"summary":{"result":"success","short":"A caller named Paula tries to reach someone named Melissa but realizes she has dialed the wrong number. She explains that someone called about a technical issue and she tried to transfer to the person but was unsuccessful. She then asks Melissa about her Moraine's connection and they end the call politely."},"intents":{"segments":[{"text":"Actually, he already done the basic troubleshooting. I also asked him to, you know, turn off, turn on the router, but still no Internet connection. Yeah.","start_word":74,"end_word":99,"intents":[{"intent":"Troubleshooting","confidence_score":0.19322568},{"intent":"Turning off internet connection","confidence_score":0.2122059}]},{"text":"I also asked him to, you know, turn off, turn on the router, but still no Internet connection. Yeah.","start_word":81,"end_word":99,"intents":[{"intent":"Turning off router","confidence_score":0.048052453}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Hello? Hello? Hello, Hello? dog? Yes. Hi, Dom. It's Paula. I'm sorry. I think I dialed the wrong number. Who are you calling? Actually, it's Melissa because someone called regarding a technical issue, and I tried to transfer to her. Now But the technical since issue, that's more rain. No, Melissa. yes. Actually, Maureen is on lunch break. So what So what's the what's the technical issue? What's the what's the problem? Actually, he already done the basic troubleshooting. I also asked him to, you know, turn off, turn on the router, but still no Internet connection. Yeah. But you don't go to Melissa. You come to me if my Moraine's not there. Alright? Yes. Okay. Okay. No worries, Dom. Okay. Bye.","start_word":0,"end_word":123,"sentiment":"neutral","sentiment_score":-0.10815851390361786},{"text":"Thank you. Thank you.","start_word":124,"end_word":127,"sentiment":"positive","sentiment_score":0.5086219310760498},{"text":"Bye. Okay.","start_word":128,"end_word":129,"sentiment":"neutral","sentiment_score":0.16814979910850525}],"average":{"sentiment":"neutral","sentiment_score":-0.08418576222545696}}}}