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you for calling Enable. Proudly servicing the IT needs of Australian businesses for over twenty years. Please press 1 for IT support assistance or 2 for sales and accounts. This call may be recorded for quality control purposes. Please wait while we connect you with an engineer.\n\nHi. Lucky speaking. Great. How are you? Sorry.\n\nWhat was that? Sorry. Was that a what did you say before? Western Australia? Sorry.\n\nI I don't understand what area. Do you mind spelling it out? I'm not sure. We we do IT support across West Western Australia. Yeah.\n\nMight be something we're we're able to do for you. If you just wanted to send it to info@enable.com.auatenabletech.com.au. Yeah. That's it. No worries.\n\nThank you. Yep. No worries, mate. Lucky. Thank you.\n\nSee you.","paragraphs":[{"sentences":[{"text":"Thank you for calling Enable.","start":0.24,"end":1.6999999,"sentiment":"positive","sentiment_score":0.5153718709945678},{"text":"Proudly servicing the IT needs of Australian businesses for over twenty years.","start":2.0,"end":6.66,"sentiment":"positive","sentiment_score":0.4768128792444865},{"text":"Please press 1 for IT support assistance or 2 for sales and accounts.","start":7.52,"end":12.179999,"sentiment":"neutral","sentiment_score":0.056084188704307265},{"text":"This call may be recorded for quality control purposes.","start":16.825,"end":19.885,"sentiment":"neutral","sentiment_score":0.028070810561378796},{"text":"Please wait while we connect you with an engineer.","start":21.065,"end":23.485,"sentiment":"neutral","sentiment_score":0.03455386290119754}],"sentiment":"neutral","sentiment_score":0.1998193837547054,"num_words":48,"start":0.24,"end":23.485},{"sentences":[{"text":"Hi.","start":84.18,"end":84.5,"sentiment":"neutral","sentiment_score":0.0984244868159294},{"text":"Lucky speaking.","start":84.5,"end":88.119995,"sentiment":"neutral","sentiment_score":0.16428837925195694},{"text":"Great.","start":91.7,"end":92.1,"sentiment":"positive","sentiment_score":0.4559519290924072},{"text":"How are you?","start":92.1,"end":92.84,"sentiment":"neutral","sentiment_score":0.25565679371356964},{"text":"Sorry.","start":106.994995,"end":107.494995,"sentiment":"neutral","sentiment_score":-0.01710382290184498}],"sentiment":"neutral","sentiment_score":0.2041024665813893,"num_words":8,"start":84.18,"end":107.494995},{"sentences":[{"text":"What was that?","start":107.634995,"end":108.534996,"sentiment":"neutral","sentiment_score":-0.014833592188855013},{"text":"Sorry.","start":118.09,"end":118.329994,"sentiment":"neutral","sentiment_score":-0.01917804405093193},{"text":"Was that a what did you say before?","start":118.329994,"end":121.049995,"sentiment":"neutral","sentiment_score":-0.0182275022380054},{"text":"Western Australia?","start":121.049995,"end":121.869995,"sentiment":"neutral","sentiment_score":-0.0033174126874655485},{"text":"Sorry.","start":133.19499,"end":133.515,"sentiment":"neutral","sentiment_score":-0.06428872048854828}],"sentiment":"neutral","sentiment_score":-0.01869482562566797,"num_words":15,"start":107.634995,"end":133.515},{"sentences":[{"text":"I I don't understand what area.","start":133.515,"end":134.955,"sentiment":"neutral","sentiment_score":-0.10923216367761295},{"text":"Do you mind spelling it out?","start":134.955,"end":136.33499,"sentiment":"neutral","sentiment_score":-0.0743802400926749},{"text":"I'm not sure.","start":142.73,"end":143.45,"sentiment":"neutral","sentiment_score":-0.04327654838562012},{"text":"We we do IT support across West Western Australia.","start":143.45,"end":146.67,"sentiment":"neutral","sentiment_score":-0.01910411152574751},{"text":"Yeah.","start":164.51999,"end":164.92,"sentiment":"neutral","sentiment_score":0.11527089774608612}],"sentiment":"neutral","sentiment_score":-0.05152680695056915,"num_words":25,"start":133.515,"end":164.92},{"sentences":[{"text":"Might be something we're we're able to do for you.","start":164.92,"end":167.42,"sentiment":"neutral","sentiment_score":0.13427776247262954},{"text":"If you just wanted to send it to info@enable.com.auatenabletech.com.au.","start":181.895,"end":192.08,"sentiment":"neutral","sentiment_score":0.05518093498216735},{"text":"Yeah.","start":196.7,"end":196.94,"sentiment":"neutral","sentiment_score":0.056989528238773346},{"text":"That's it.","start":196.94,"end":197.68001,"sentiment":"neutral","sentiment_score":0.08458403497934341},{"text":"No worries.","start":203.245,"end":203.805,"sentiment":"neutral","sentiment_score":0.11266302317380904}],"sentiment":"neutral","sentiment_score":0.09545373683795333,"num_words":24,"start":164.92,"end":203.805},{"sentences":[{"text":"Thank you.","start":203.805,"end":204.545,"sentiment":"neutral","sentiment_score":0.17660902440547943},{"text":"Yep.","start":210.045,"end":210.36499,"sentiment":"neutral","sentiment_score":0.08587133884429932},{"text":"No worries, mate.","start":210.36499,"end":211.345,"sentiment":"neutral","sentiment_score":0.10755290587743123},{"text":"Lucky.","start":214.75,"end":215.25,"sentiment":"neutral","sentiment_score":0.06782078742980957},{"text":"Thank you.","start":218.83,"end":219.55,"sentiment":"neutral","sentiment_score":0.3102535307407379}],"sentiment":"neutral","sentiment_score":0.16111955046653748,"num_words":9,"start":203.805,"end":219.55},{"sentences":[{"text":"See you.","start":219.55,"end":220.13,"sentiment":"neutral","sentiment_score":0.19860776513814926}],"sentiment":"neutral","sentiment_score":0.19860776513814926,"num_words":2,"start":219.55,"end":220.13}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Enable. Proudly servicing the IT needs of Australian businesses for over twenty years. Please press 1 for IT support assistance or 2 for sales and accounts. This call may be recorded for quality control purposes. Please wait while we connect you with an engineer.\n\nHi. Lucky speaking.\n\nChannel 0: Hey. Good afternoon, mate. This is Ross. How are you?\n\nChannel 1: Great. How are you?\n\nChannel 0: That's great. Doing good, buddy. Ma'am, actually, I was looking for a a support in Telfer area. Do you guys support in that area? Telfer Western Australia?\n\nChannel 1: Sorry. What was that?\n\nChannel 0: I was looking for an IT support in Telfer area, Western Australia.\n\nChannel 1: Sorry. Was that a what did you say before? Western Australia?\n\nChannel 0: We are looking for IT support in Telfer area, Western Australia.\n\nChannel 1: Sorry. I I don't understand what area. Do you mind spelling it out?\n\nChannel 0: Telfer, T E L F E R.\n\nChannel 1: I'm not sure. We we do IT support across West Western Australia.\n\nChannel 0: Oh, okay. That's great. So, yeah, actually, I was, like, trying to need support in this area. Like, it's some kind of equipment set setup site. So I was wondering if you guys, like, might be able to assist with that.\n\nChannel 1: Yeah. Might be something we're we're able to do for you.\n\nChannel 0: Yep. Actually, I have got a scope of work. So what's the best email address? I can send it over and if you can send me the quote.\n\nChannel 1: If you just wanted to send it to info@enable.com.auatenabletech.com.au.\n\nChannel 0: In info@enabletech.com.au. Right?\n\nChannel 1: Yeah. That's it.\n\nChannel 0: No worries. We'll share over the scope of work, and looking forward for your response.\n\nChannel 1: No worries. Thank\n\nChannel 0: It's,\n\nChannel 1: you.\n\nChannel 0: like, quite urgent if you can just send it today itself.\n\nChannel 1: Yep. No worries, mate.\n\nChannel 0: Okay. And what's your good name, buddy? I didn't catch you.\n\nChannel 1: Lucky.\n\nChannel 0: Lucky. Okay. Alright. Thanks, Lucky.\n\nChannel 1: Thank you.\n\nChannel 0: Sending\n\nChannel 1: See\n\nChannel 0: you\n\nChannel 1: you.\n\nChannel 0: over. Yep. 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R.","start":137.005,"end":139.26,"sentiment":"neutral","sentiment_score":-0.018632800850485052}],"sentiment":"neutral","sentiment_score":-0.018632800850485052,"channel":0,"num_words":7,"start":137.005,"end":139.26},{"sentences":[{"text":"I'm not sure.","start":142.73,"end":143.45,"sentiment":"neutral","sentiment_score":-0.04327654838562012},{"text":"We we do IT support across West Western Australia.","start":143.45,"end":146.67,"sentiment":"neutral","sentiment_score":-0.01910411152574751}],"sentiment":"neutral","sentiment_score":-0.025147220740715664,"channel":1,"num_words":12,"start":142.73,"end":146.67},{"sentences":[{"text":"Oh, okay.","start":147.98,"end":148.37999,"sentiment":"neutral","sentiment_score":0.05909445509314537},{"text":"That's great.","start":148.37999,"end":149.2,"sentiment":"neutral","sentiment_score":0.23433233797550201},{"text":"So, yeah, actually, I was, like, trying to need support in this 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info@enable.com.auatenabletech.com.au.","start":181.895,"end":192.08,"sentiment":"neutral","sentiment_score":0.05518093498216735}],"sentiment":"neutral","sentiment_score":0.05518093498216735,"channel":1,"num_words":9,"start":181.895,"end":192.08},{"sentences":[{"text":"In info@enabletech.com.au.","start":191.305,"end":195.625,"sentiment":"neutral","sentiment_score":0.03178068995475769},{"text":"Right?","start":195.625,"end":195.99,"sentiment":"neutral","sentiment_score":0.04164163023233414}],"sentiment":"neutral","sentiment_score":0.03506767004728317,"channel":0,"num_words":3,"start":191.305,"end":195.99},{"sentences":[{"text":"Yeah.","start":196.7,"end":196.94,"sentiment":"neutral","sentiment_score":0.056989528238773346},{"text":"That's it.","start":196.94,"end":197.68001,"sentiment":"neutral","sentiment_score":0.08458403497934341}],"sentiment":"neutral","sentiment_score":0.07538586606582005,"channel":1,"num_words":3,"start":196.7,"end":197.68001},{"sentences":[{"text":"No worries.","start":198.55,"end":199.11,"sentiment":"neutral","sentiment_score":0.15058230608701706},{"text":"We'll share over the scope of work, and looking forward for your response.","start":199.11,"end":202.57,"sentiment":"neutral","sentiment_score":0.18309976160526276}],"sentiment":"neutral","sentiment_score":0.17876410086949665,"channel":0,"num_words":15,"start":198.55,"end":202.57},{"sentences":[{"text":"No worries.","start":203.245,"end":203.805,"sentiment":"neutral","sentiment_score":0.11266302317380904},{"text":"Thank","start":203.805,"end":204.045,"sentiment":"neutral","sentiment_score":0.1859101951122284}],"sentiment":"neutral","sentiment_score":0.13707874715328217,"channel":1,"num_words":3,"start":203.245,"end":204.045},{"sentences":[{"text":"It's,","start":203.99,"end":204.23001,"sentiment":"neutral","sentiment_score":0.14469170570373535}],"sentiment":"neutral","sentiment_score":0.14469170570373535,"channel":0,"num_words":1,"start":203.99,"end":204.23001},{"sentences":[{"text":"you.","start":204.045,"end":204.545,"sentiment":"neutral","sentiment_score":0.16730785369873047}],"sentiment":"neutral","sentiment_score":0.16730785369873047,"channel":1,"num_words":1,"start":204.045,"end":204.545},{"sentences":[{"text":"like, quite urgent if you can just send it today itself.","start":204.23001,"end":207.61,"sentiment":"neutral","sentiment_score":0.11499077623540704}],"sentiment":"neutral","sentiment_score":0.11499077623540704,"channel":0,"num_words":11,"start":204.23001,"end":207.61},{"sentences":[{"text":"Yep.","start":210.045,"end":210.36499,"sentiment":"neutral","sentiment_score":0.08587133884429932},{"text":"No worries, mate.","start":210.36499,"end":211.345,"sentiment":"neutral","sentiment_score":0.10755290587743123}],"sentiment":"neutral","sentiment_score":0.10213251411914825,"channel":1,"num_words":4,"start":210.045,"end":211.345},{"sentences":[{"text":"Okay.","start":212.005,"end":212.32501,"sentiment":"neutral","sentiment_score":0.09427686780691148},{"text":"And what's your good name, buddy?","start":212.32501,"end":213.705,"sentiment":"neutral","sentiment_score":0.06805968284606934},{"text":"I didn't catch you.","start":214.005,"end":215.145,"sentiment":"neutral","sentiment_score":-0.02420608513057232}],"sentiment":"neutral","sentiment_score":0.03689187494191257,"channel":0,"num_words":11,"start":212.005,"end":215.145},{"sentences":[{"text":"Lucky.","start":214.75,"end":215.25,"sentiment":"neutral","sentiment_score":0.06782078742980957}],"sentiment":"neutral","sentiment_score":0.06782078742980957,"channel":1,"num_words":1,"start":214.75,"end":215.25},{"sentences":[{"text":"Lucky.","start":216.24501,"end":216.74501,"sentiment":"neutral","sentiment_score":0.0868915468454361},{"text":"Okay.","start":216.80501,"end":217.205,"sentiment":"neutral","sentiment_score":0.10066290199756622},{"text":"Alright.","start":217.205,"end":217.52501,"sentiment":"neutral","sentiment_score":0.15167860686779022},{"text":"Thanks, Lucky.","start":217.52501,"end":218.425,"sentiment":"neutral","sentiment_score":0.2745157927274704}],"sentiment":"neutral","sentiment_score":0.17765292823314666,"channel":0,"num_words":5,"start":216.24501,"end":218.425},{"sentences":[{"text":"Thank you.","start":218.83,"end":219.55,"sentiment":"neutral","sentiment_score":0.3102535307407379}],"sentiment":"neutral","sentiment_score":0.3102535307407379,"channel":1,"num_words":2,"start":218.83,"end":219.55},{"sentences":[{"text":"Sending","start":219.285,"end":219.60501,"sentiment":"neutral","sentiment_score":0.13535088300704956}],"sentiment":"neutral","sentiment_score":0.13535088300704956,"channel":0,"num_words":1,"start":219.285,"end":219.60501},{"sentences":[{"text":"See","start":219.55,"end":219.63,"sentiment":"neutral","sentiment_score":0.19796870648860931}],"sentiment":"neutral","sentiment_score":0.19796870648860931,"channel":1,"num_words":1,"start":219.55,"end":219.63},{"sentences":[{"text":"you","start":219.60501,"end":219.845,"sentiment":"neutral","sentiment_score":0.21287396550178528}],"sentiment":"neutral","sentiment_score":0.21287396550178528,"channel":0,"num_words":1,"start":219.60501,"end":219.845},{"sentences":[{"text":"you.","start":219.63,"end":220.13,"sentiment":"neutral","sentiment_score":0.1992468237876892}],"sentiment":"neutral","sentiment_score":0.1992468237876892,"channel":1,"num_words":1,"start":219.63,"end":220.13},{"sentences":[{"text":"over.","start":219.845,"end":220.345,"sentiment":"neutral","sentiment_score":0.13900834321975708},{"text":"Yep.","start":220.485,"end":220.88501,"sentiment":"neutral","sentiment_score":0.127506285905838},{"text":"Just 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They are then connected to an engineer and inquire about IT support in Telfer area, Western Australia. The engineer is unable to provide support but takes down the customer's email address and promises to send a quote. The call ends with the engineer thanking the customer and reminding them to send the quote."},"intents":{"segments":[{"text":"Ma'am, actually, I was looking for a a support in Telfer area. Do you guys support in that area? Telfer Western Australia?","start_word":70,"end_word":91,"intents":[{"intent":"Request it support","confidence_score":0.23327154}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Enable. Proudly servicing the IT needs of Australian businesses for over twenty years.","start_word":0,"end_word":16,"sentiment":"positive","sentiment_score":0.4973888397216797},{"text":"Please press 1 for IT support assistance or 2 for sales and accounts. This call may be recorded for quality control purposes. Please wait while we connect you with an engineer. Hi. Lucky speaking. Hey. Good afternoon, mate. This is Ross. How are you?","start_word":17,"end_word":60,"sentiment":"neutral","sentiment_score":0.11776892840862274},{"text":"Great.","start_word":61,"end_word":61,"sentiment":"positive","sentiment_score":0.4559519290924072},{"text":"How are you?","start_word":62,"end_word":64,"sentiment":"neutral","sentiment_score":0.26647621393203735},{"text":"That's great. Doing good, buddy.","start_word":65,"end_word":69,"sentiment":"positive","sentiment_score":0.49177396297454834},{"text":"Ma'am, actually, I was looking for a a support in Telfer area. Do you guys support in that area? Telfer Western Australia? Sorry. What was that? I was looking for an IT support in Telfer area, Western Australia. Sorry. Was that a what did you say before? Western Australia? We are looking for IT support in Telfer area, Western Australia. Sorry. I I don't understand what area. Do you mind spelling it out? Telfer, T E L F E R. I'm not sure. We we do IT support across West Western Australia. Oh, okay. That's great. So, yeah, actually, I was, like, trying to need support in this area. Like, it's some kind of equipment set setup site. So I was wondering if you guys, like, might be able to assist with that. Yeah. Might be something we're we're able to do for you. Yep. Actually, I have got a scope of work. So what's the best email address? I can send it over and if you can send me the quote. If you just wanted to send it to info@enable.com.auatenabletech.com.au. In info@enabletech.com.au. Right? Yeah. That's it. No worries. We'll share over the scope of work, and looking forward for your response. No worries. Thank It's, you. like, quite urgent if you can just send it today itself. Yep. No worries, mate. Okay. And what's your good name, buddy? I didn't catch you. Lucky. Lucky. Okay. Alright. Thanks, Lucky. Thank you. Sending See you you. over. Yep. Just fine.","start_word":70,"end_word":318,"sentiment":"neutral","sentiment_score":0.06176506355404854}],"average":{"sentiment":"neutral","sentiment_score":0.10175863509315522}}}}