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Ella. My name is Mary, and I'm calling from Airtel. We've received your ticket. Updating your email address. Since we're making changes on your account, we need to verify some security.\n\nSo if you receive this message, please don't hesitate to call us so that we can set up and update your email address on the account. Thank you so much, and have a great day. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello, Ella.","start":10.88,"end":11.599999,"sentiment":"neutral","sentiment_score":0.06087722256779671},{"text":"My name is Mary, and I'm calling from Airtel.","start":11.599999,"end":13.78,"sentiment":"neutral","sentiment_score":0.05544413295057085},{"text":"We've received your ticket.","start":13.84,"end":15.195,"sentiment":"neutral","sentiment_score":0.05279832985252142},{"text":"Updating your email address.","start":15.594999,"end":17.055,"sentiment":"neutral","sentiment_score":0.030305984895676374},{"text":"Since we're making changes on your account, we need to verify some security.","start":17.435,"end":22.150875,"sentiment":"neutral","sentiment_score":-0.10447061377076003}],"sentiment":"neutral","sentiment_score":-0.01265465869801119,"num_words":32,"start":10.88,"end":22.150875},{"sentences":[{"text":"So if you receive this message, please don't hesitate to call us so that we can set up and update your email address on the account.","start":22.210876,"end":29.170876,"sentiment":"neutral","sentiment_score":0.01656133177367827},{"text":"Thank you so much, and have a great day.","start":29.170876,"end":30.770874,"sentiment":"positive","sentiment_score":0.7516193919711642},{"text":"Bye bye.","start":30.770874,"end":31.430876,"sentiment":"neutral","sentiment_score":0.1446520760655403}],"sentiment":"neutral","sentiment_score":0.20228306232397822,"num_words":37,"start":22.210876,"end":31.430876}]}}]},{"alternatives":[{"transcript":"You have reached the message bank of 0419495336.","confidence":1.0,"words":[{"word":"you","start":0.88,"end":1.1999999,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.007056180387735367},{"word":"have","start":1.1999999,"end":1.36,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.0017349384725093842},{"word":"reached","start":1.36,"end":1.68,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":-0.0026323162019252777},{"word":"the","start":1.68,"end":1.92,"confidence":0.9716797,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0013916250318288803},{"word":"message","start":1.92,"end":2.24,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.002154667861759662},{"word":"bank","start":2.24,"end":2.48,"confidence":0.9941406,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":0.004606887698173523},{"word":"of","start":2.48,"end":2.98,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.00037777796387672424},{"word":"0419495336","start":3.1999998,"end":9.059999,"confidence":0.9994629,"punctuated_word":"0419495336.","sentiment":"neutral","sentiment_score":0.0051675159484148026}],"paragraphs":{"transcript":"\nYou have reached the message bank of 0419495336.","paragraphs":[{"sentences":[{"text":"You have reached the message bank of 0419495336.","start":0.88,"end":9.059999,"sentiment":"neutral","sentiment_score":-0.0003487315261736512}],"sentiment":"neutral","sentiment_score":-0.0003487315261736512,"num_words":8,"start":0.88,"end":9.059999}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You have reached the message bank of 0419495336.\n\nChannel 0: Hello, Ella. My name is Mary, and I'm calling from Airtel. We've received your ticket. Updating your email address. Since we're making changes on your account, we need to verify some security.\n\nSo if you receive this message, please don't hesitate to call us so that we can set up and update your email address on the account. Thank you so much, and have a great day. Bye bye.","paragraphs":[{"sentences":[{"text":"You have reached the message bank of 0419495336.","start":0.88,"end":9.059999,"sentiment":"neutral","sentiment_score":-0.0003487315261736512}],"sentiment":"neutral","sentiment_score":-0.0003487315261736512,"channel":1,"num_words":8,"start":0.88,"end":9.059999},{"sentences":[{"text":"Hello, Ella.","start":10.88,"end":11.599999,"sentiment":"neutral","sentiment_score":0.06087722256779671},{"text":"My name is Mary, and I'm calling from Airtel.","start":11.599999,"end":13.78,"sentiment":"neutral","sentiment_score":0.05544413295057085},{"text":"We've received your ticket.","start":13.84,"end":15.195,"sentiment":"neutral","sentiment_score":0.05279832985252142},{"text":"Updating your email address.","start":15.594999,"end":17.055,"sentiment":"neutral","sentiment_score":0.030305984895676374},{"text":"Since we're making changes on your account, we need to verify some security.","start":17.435,"end":22.150875,"sentiment":"neutral","sentiment_score":-0.10447061377076003}],"sentiment":"neutral","sentiment_score":-0.01265465869801119,"channel":0,"num_words":32,"start":10.88,"end":22.150875},{"sentences":[{"text":"So if you receive this message, please don't hesitate to call us so that we can set up and update your email address on the account.","start":22.210876,"end":29.170876,"sentiment":"neutral","sentiment_score":0.01656133177367827},{"text":"Thank you so much, and have a great day.","start":29.170876,"end":30.770874,"sentiment":"positive","sentiment_score":0.7516193919711642},{"text":"Bye bye.","start":30.770874,"end":31.430876,"sentiment":"neutral","sentiment_score":0.1446520760655403}],"sentiment":"neutral","sentiment_score":0.20228306232397822,"channel":0,"num_words":37,"start":22.210876,"end":31.430876}]},"summary":{"result":"success","short":"The representative from Airtel calls the customer Ella to update her email address for their ticket and verifies security. 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