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My name is Mary. May I have your name, please? Hello, Dawn. Good morning.\n\nIs this the phone? I received the phone call on my end, so I you know, with my muscle memory, I've already answered a call. I can transfer you to Moraine. Sure. I'll transfer you to Moraine.\n\nMhmm. I'm not sure, but let me check with Maureen. Okay. I will. I answered it.\n\nNo. Yes. Do. Yeah. Oh, yeah.\n\nSo that's noted. I just want to answer the call right away whenever I receive the call, but that's noted, Dom. Sure. Thank you. 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My name is Mary. May I have your name, please?\n\nChannel 1: Yeah. My name is Dom from Airtel. How are you?\n\nChannel 0: Hello, Dawn. Good morning.\n\nChannel 1: How come you're picking up option 3? How come you're\n\nChannel 0: Is\n\nChannel 1: picking\n\nChannel 0: this the\n\nChannel 1: up\n\nChannel 0: phone?\n\nChannel 1: Pickupone?\n\nChannel 0: I received the phone call on my end, so I you know, with my muscle memory, I've already answered a call. I can transfer you to Moraine.\n\nChannel 1: It says Moraine already on a call. Is this\n\nChannel 0: Sure. I'll transfer you to Moraine.\n\nChannel 1: no. No. Hang on. Listen. Is\n\nChannel 0: Mhmm.\n\nChannel 1: Moraine already on a call? Yes or no?\n\nChannel 0: I'm not sure, but let me check with\n\nChannel 1: Okay.\n\nChannel 0: Maureen.\n\nChannel 1: Well, well, well, just wait. Will you wait? Now\n\nChannel 0: Okay. 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Please stay on the line, Dom.\n\nChannel 1: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"You've reached Airtel.","start":1.8399999,"end":2.72,"sentiment":"neutral","sentiment_score":0.06233865519364675},{"text":"My name is Mary.","start":2.72,"end":3.6,"sentiment":"neutral","sentiment_score":0.08245442248880863},{"text":"May I have your name, please?","start":3.6,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.06530916069944699}],"sentiment":"neutral","sentiment_score":0.06989912459483513,"channel":0,"num_words":13,"start":1.8399999,"end":4.8199997},{"sentences":[{"text":"Yeah.","start":6.16,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.0974315106868744},{"text":"My name is Dom from Airtel.","start":6.3999996,"end":7.8399997,"sentiment":"neutral","sentiment_score":0.12635414550701776},{"text":"How are 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The agent, Mary, informs him that the call is for option 3 and transfers him to Moraine. Mary checks with Okay and informs Dom that he can answer the call immediately if he picks up the call. They discuss the details of the call and Mary notes the information."},"intents":{"segments":[{"text":"I received the phone call on my end, so I you know, with my muscle memory, I've already answered a call. I can transfer you to Moraine. It says Moraine already on a call. Is this Sure.","start_word":44,"end_word":80,"intents":[{"intent":"Transfer call","confidence_score":0.48832864}]},{"text":"I'm not sure, but let me check with Okay. Maureen.","start_word":101,"end_word":110,"intents":[{"intent":"Check with moraine","confidence_score":0.39859033}]},{"text":"when when you did did you have to I pick up the call automatically or you just answered answered it? it. 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