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It's still morning here. You got caught out. That's 20 push ups still. Listen.\n\nThat's what that guy what's his name that we've been waiting a long time for the router? Yeah. I think it's okay. It. Alright.\n\nWe sent we sent one one out today on Priority Express. So we'll probably get it this afternoon probably get it this afternoon or tomorrow. Yeah. We need to find out. Alright.\n\nCan you hear me? Alright. Yeah. Don't interrupt me when I'm talking. Alright.\n\nYeah. I'm glad you listen to me. We need to find out where the where the other router is now. So you need to get the tracking number, call Australia Post to find out where that router is. We can't just leave we can't just leave the router out there because we lose money.\n\nThis is last time I saw it was still in Richmond for some reason. Now I'm having a look. It doesn't say where it is. Because, I mean, if the guy's gonna receive a router, he's not gonna tell us, well, then that's not right either. You know what I mean?\n\nWell, I just wanna let you know. Keep an eye on that. Alright? Alright. Alright then.\n\nBye.","paragraphs":[{"sentences":[{"text":"You're, sir, gonna take it afternoon.","start":6.48,"end":7.94,"sentiment":"neutral","sentiment_score":0.25914154201745987},{"text":"It's still morning here.","start":8.0,"end":9.3,"sentiment":"neutral","sentiment_score":0.0945869218558073},{"text":"You got caught out.","start":13.625,"end":14.584999,"sentiment":"neutral","sentiment_score":0.1432391181588173},{"text":"That's 20 push ups still.","start":14.584999,"end":16.044998,"sentiment":"neutral","sentiment_score":0.005210306122899055},{"text":"Listen.","start":16.744999,"end":17.145,"sentiment":"neutral","sentiment_score":0.00138010922819376}],"sentiment":"neutral","sentiment_score":0.12667925260029733,"num_words":20,"start":6.48,"end":17.145},{"sentences":[{"text":"That's what that guy what's his name that we've been waiting a long time for the 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talking.","start":46.765,"end":48.365,"sentiment":"neutral","sentiment_score":-0.09464893427987893},{"text":"Alright.","start":48.365,"end":48.605,"sentiment":"neutral","sentiment_score":0.06794625520706177}],"sentiment":"neutral","sentiment_score":-0.03954681288450956,"num_words":13,"start":44.685,"end":48.605},{"sentences":[{"text":"Yeah.","start":48.605,"end":48.765,"sentiment":"neutral","sentiment_score":0.1191105842590332},{"text":"I'm glad you listen to me.","start":48.765,"end":50.865,"sentiment":"neutral","sentiment_score":0.3023124535878499},{"text":"We need to find out where the where the other router is now.","start":50.925,"end":54.305,"sentiment":"neutral","sentiment_score":0.003620014167748965},{"text":"So you need to get the tracking number, call Australia Post to find out where that router is.","start":56.73,"end":62.91,"sentiment":"neutral","sentiment_score":-0.06176628193093671},{"text":"We can't just leave we can't just leave the router out there because we lose money.","start":63.69,"end":68.19,"sentiment":"negative","sentiment_score":-0.3770331144332886}],"sentiment":"neutral","sentiment_score":-0.09563476695782608,"num_words":54,"start":48.605,"end":68.19},{"sentences":[{"text":"This is last time I saw it was still in Richmond for some reason.","start":79.104996,"end":83.125,"sentiment":"neutral","sentiment_score":-0.18319497257471085},{"text":"Now I'm having a look.","start":83.424995,"end":84.465,"sentiment":"neutral","sentiment_score":-0.1473194658756256},{"text":"It doesn't say where it is.","start":84.465,"end":86.005,"sentiment":"neutral","sentiment_score":-0.21782834827899933},{"text":"Because, I mean, if the guy's gonna receive a router, he's not gonna tell us, well, then that's not right either.","start":87.2,"end":91.76,"sentiment":"negative","sentiment_score":-0.35290415372167316},{"text":"You know what I mean?","start":91.76,"end":92.74,"sentiment":"neutral","sentiment_score":-0.1596926599740982}],"sentiment":"neutral","sentiment_score":-0.25132838359066084,"num_words":51,"start":79.104996,"end":92.74},{"sentences":[{"text":"Well, I just wanna let you know.","start":95.6,"end":97.04,"sentiment":"neutral","sentiment_score":0.03569238579698971},{"text":"Keep an eye on that.","start":97.04,"end":97.92,"sentiment":"neutral","sentiment_score":0.0764182984828949},{"text":"Alright?","start":97.92,"end":98.42,"sentiment":"neutral","sentiment_score":0.052479445934295654},{"text":"Alright.","start":99.51694,"end":100.01694,"sentiment":"neutral","sentiment_score":0.10847657173871994},{"text":"Alright 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Good afternoon. Hello, Dom.\n\nChannel 1: You're, sir, gonna take it afternoon. It's still morning here.\n\nChannel 0: Yeah. Sorry. It's morning. Good morning.\n\nChannel 1: You got caught out. That's 20 push ups still. Listen. That's what that guy what's his name that we've\n\nChannel 0: Yeah.\n\nChannel 1: been waiting a long time for the router?\n\nChannel 0: Signage shout.\n\nChannel 1: Yeah. I think it's okay.\n\nChannel 0: Yeah.\n\nChannel 1: It. Alright. We sent\n\nChannel 0: Mhmm.\n\nChannel 1: we sent one one out today on Priority Express. So we'll probably get it this afternoon\n\nChannel 0: Yeah.\n\nChannel 1: probably get it this\n\nChannel 0: Got\n\nChannel 1: afternoon\n\nChannel 0: it.\n\nChannel 1: or tomorrow.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. We\n\nChannel 0: Yeah.\n\nChannel 1: need\n\nChannel 0: I\n\nChannel 1: to\n\nChannel 0: also\n\nChannel 1: find out.\n\nChannel 0: did saw it on the Australian Post portal.\n\nChannel 1: Alright. Can\n\nChannel 0: Mhmm.\n\nChannel 1: you hear me? Alright. Yeah. Don't interrupt me when I'm talking. Alright.\n\nYeah. I'm glad you listen to me. We need to\n\nChannel 0: Okay.\n\nChannel 1: find out where the where the other router is now.\n\nChannel 0: Okay.\n\nChannel 1: So you need to get the tracking number, call Australia Post to find out where that router is. We can't just leave we can't just leave the router out there because we lose money.\n\nChannel 0: Yeah. Actually, I already did a lobby kit to Australian post. I'm just waiting to their response.\n\nChannel 1: This is last time I saw it was still in Richmond for some reason. Now I'm having a look. It doesn't say where it is. Because, I mean, if the guy's gonna receive a router, he's not gonna tell us, well, then that's not right either. You know what I mean?\n\nChannel 0: Yeah.\n\nChannel 1: Well, I just wanna let you know. Keep an eye on that. Alright?\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: Alright.\n\nChannel 0: Sure.\n\nChannel 1: Alright then. Bye.\n\nChannel 0: Thank you, Dawn. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.3999999,"end":2.8,"sentiment":"neutral","sentiment_score":0.11552613973617554},{"text":"Good afternoon.","start":2.8,"end":3.62,"sentiment":"neutral","sentiment_score":0.2614710181951523},{"text":"Hello, Dom.","start":4.16,"end":5.06,"sentiment":"neutral","sentiment_score":0.1999981850385666}],"sentiment":"neutral","sentiment_score":0.20769290924072265,"channel":0,"num_words":5,"start":2.3999999,"end":5.06},{"sentences":[{"text":"You're, sir, gonna take it afternoon.","start":6.48,"end":7.94,"sentiment":"neutral","sentiment_score":0.25914154201745987},{"text":"It's still morning 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still.","start":14.584999,"end":16.044998,"sentiment":"neutral","sentiment_score":0.005210306122899055},{"text":"Listen.","start":16.744999,"end":17.145,"sentiment":"neutral","sentiment_score":0.00138010922819376},{"text":"That's what that guy what's his name that we've","start":17.145,"end":20.265,"sentiment":"neutral","sentiment_score":-0.022218353321982756}],"sentiment":"neutral","sentiment_score":0.021074891188427022,"channel":1,"num_words":19,"start":13.625,"end":20.265},{"sentences":[{"text":"Yeah.","start":20.145,"end":20.645,"sentiment":"neutral","sentiment_score":-0.07828214764595032}],"sentiment":"neutral","sentiment_score":-0.07828214764595032,"channel":0,"num_words":1,"start":20.145,"end":20.645},{"sentences":[{"text":"been waiting a long time for the router?","start":20.265,"end":22.605,"sentiment":"neutral","sentiment_score":-0.16034843772649765}],"sentiment":"neutral","sentiment_score":-0.16034843772649765,"channel":1,"num_words":8,"start":20.265,"end":22.605},{"sentences":[{"text":"Signage shout.","start":24.225,"end":25.365,"sentiment":"neutral","sentiment_score":-0.03125215880572796}],"sentiment":"neutral","sentiment_score":-0.03125215880572796,"channel":0,"num_words":2,"start":24.225,"end":25.365},{"sentences":[{"text":"Yeah.","start":26.664999,"end":26.904999,"sentiment":"neutral","sentiment_score":0.03534483537077904},{"text":"I think it's 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now.","start":51.645,"end":54.305,"sentiment":"neutral","sentiment_score":-0.017843423038721086}],"sentiment":"neutral","sentiment_score":-0.017843423038721086,"channel":1,"num_words":10,"start":51.645,"end":54.305},{"sentences":[{"text":"Okay.","start":55.440002,"end":55.940002,"sentiment":"neutral","sentiment_score":-0.04081959649920464}],"sentiment":"neutral","sentiment_score":-0.04081959649920464,"channel":0,"num_words":1,"start":55.440002,"end":55.940002},{"sentences":[{"text":"So you need to get the tracking number, call Australia Post to find out where that router is.","start":56.73,"end":62.91,"sentiment":"neutral","sentiment_score":-0.06176628193093671},{"text":"We can't just leave we can't just leave the router out there because we lose money.","start":63.69,"end":68.19,"sentiment":"negative","sentiment_score":-0.3770331144332886}],"sentiment":"neutral","sentiment_score":-0.21012714428498463,"channel":1,"num_words":34,"start":56.73,"end":68.19},{"sentences":[{"text":"Yeah.","start":69.425,"end":69.925,"sentiment":"neutral","sentiment_score":-0.11256498098373412},{"text":"Actually, I already did a lobby kit to Australian post.","start":70.465004,"end":75.505005,"sentiment":"neutral","sentiment_score":-0.19206379652023314},{"text":"I'm just waiting to their response.","start":75.505005,"end":77.525,"sentiment":"neutral","sentiment_score":-0.10967057570815086}],"sentiment":"neutral","sentiment_score":-0.15830743531970418,"channel":0,"num_words":17,"start":69.425,"end":77.525},{"sentences":[{"text":"This is last time I saw it was still in Richmond for some reason.","start":79.104996,"end":83.125,"sentiment":"neutral","sentiment_score":-0.18319497257471085},{"text":"Now I'm having a look.","start":83.424995,"end":84.465,"sentiment":"neutral","sentiment_score":-0.1473194658756256},{"text":"It doesn't say where it is.","start":84.465,"end":86.005,"sentiment":"neutral","sentiment_score":-0.21782834827899933},{"text":"Because, I mean, if the guy's gonna receive a router, he's not gonna tell us, well, then that's not right either.","start":87.2,"end":91.76,"sentiment":"negative","sentiment_score":-0.35290415372167316},{"text":"You know what I mean?","start":91.76,"end":92.74,"sentiment":"neutral","sentiment_score":-0.1596926599740982}],"sentiment":"neutral","sentiment_score":-0.25132838359066084,"channel":1,"num_words":51,"start":79.104996,"end":92.74},{"sentences":[{"text":"Yeah.","start":93.505,"end":94.005,"sentiment":"neutral","sentiment_score":-0.03661501035094261}],"sentiment":"neutral","sentiment_score":-0.03661501035094261,"channel":0,"num_words":1,"start":93.505,"end":94.005},{"sentences":[{"text":"Well, I just wanna let you know.","start":95.6,"end":97.04,"sentiment":"neutral","sentiment_score":0.03569238579698971},{"text":"Keep an eye on that.","start":97.04,"end":97.92,"sentiment":"neutral","sentiment_score":0.0764182984828949},{"text":"Alright?","start":97.92,"end":98.42,"sentiment":"neutral","sentiment_score":0.052479445934295654}],"sentiment":"neutral","sentiment_score":0.05264751068674601,"channel":1,"num_words":13,"start":95.6,"end":98.42},{"sentences":[{"text":"Mhmm.","start":98.145004,"end":98.645004,"sentiment":"neutral","sentiment_score":0.02561008371412754},{"text":"Okay.","start":99.265,"end":99.745,"sentiment":"neutral","sentiment_score":0.06699319183826447}],"sentiment":"neutral","sentiment_score":0.046301637776196,"channel":0,"num_words":2,"start":98.145004,"end":99.745},{"sentences":[{"text":"Alright.","start":99.51694,"end":100.01694,"sentiment":"neutral","sentiment_score":0.10847657173871994}],"sentiment":"neutral","sentiment_score":0.10847657173871994,"channel":1,"num_words":1,"start":99.51694,"end":100.01694},{"sentences":[{"text":"Sure.","start":99.745,"end":100.245,"sentiment":"neutral","sentiment_score":0.13920274376869202}],"sentiment":"neutral","sentiment_score":0.13920274376869202,"channel":0,"num_words":1,"start":99.745,"end":100.245},{"sentences":[{"text":"Alright then.","start":101.19694,"end":102.07694,"sentiment":"neutral","sentiment_score":0.17333343625068665},{"text":"Bye.","start":102.07694,"end":102.57694,"sentiment":"neutral","sentiment_score":0.1898144334554672}],"sentiment":"neutral","sentiment_score":0.1788271019856135,"channel":1,"num_words":3,"start":101.19694,"end":102.57694},{"sentences":[{"text":"Thank you, Dawn.","start":103.23694,"end":104.19694,"sentiment":"positive","sentiment_score":0.40352821350097656},{"text":"Bye.","start":104.19694,"end":104.69694,"sentiment":"neutral","sentiment_score":0.18693560361862183}],"sentiment":"positive","sentiment_score":0.3493800610303879,"channel":0,"num_words":4,"start":103.23694,"end":104.69694}]},"summary":{"result":"success","short":"The customer is speaking to someone named Dom and apologizes for being late. They discuss a router issue and the possibility of leaving the router out. The customer also mentions a lobby kit they received and asks the representative to call the Australian post to find out where the router is."},"intents":{"segments":[{"text":"we sent one one out today on Priority Express. So we'll probably get it this afternoon Yeah.","start_word":62,"end_word":78,"intents":[{"intent":"Confirm router availability","confidence_score":0.0052271658}]},{"text":"find out where the where the other router is now. Okay.","start_word":132,"end_word":142,"intents":[{"intent":"Request router location","confidence_score":0.01343174}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. Hello, Dom. You're, sir, gonna take it afternoon. It's still morning here. Yeah. Sorry. It's morning. Good morning. You got caught out. That's 20 push ups still. Listen. That's what that guy what's his name that we've Yeah. been waiting a long time for the router? Signage shout. Yeah. I think it's okay. Yeah. It. Alright. We sent Mhmm. we sent one one out today on Priority Express. So we'll probably get it this afternoon Yeah. probably get it this Got afternoon it. or tomorrow. Okay. Yeah. We Yeah. need I to also find out. did saw it on the Australian Post portal. Alright. Can Mhmm. you hear me? Alright. Yeah. Don't interrupt me when I'm talking. Alright. Yeah. I'm glad you listen to me. We need to Okay. find out where the where the other router is now. Okay. So you need to get the tracking number, call Australia Post to find out where that router is.","start_word":0,"end_word":160,"sentiment":"neutral","sentiment_score":0.04938187077641487},{"text":"We can't just leave we can't just leave the router out there because we lose money.","start_word":161,"end_word":176,"sentiment":"negative","sentiment_score":-0.3658045828342438},{"text":"Yeah. Actually, I already did a lobby kit to Australian post. I'm just waiting to their response. This is last time I saw it was still in Richmond for some reason. Now I'm having a look. It doesn't say where it is.","start_word":177,"end_word":218,"sentiment":"neutral","sentiment_score":-0.1712844967842102},{"text":"Because, I mean, if the guy's gonna receive a router, he's not gonna tell us, well, then that's not right either.","start_word":219,"end_word":239,"sentiment":"negative","sentiment_score":-0.3529810309410095},{"text":"You know what I mean? Yeah. Well, I just wanna let you know. Keep an eye on that. Alright? Mhmm. Okay. Alright. Sure. Alright then. Bye.","start_word":240,"end_word":265,"sentiment":"neutral","sentiment_score":0.0465853177011013},{"text":"Thank you, Dawn.","start_word":266,"end_word":268,"sentiment":"positive","sentiment_score":0.400725930929184},{"text":"Bye.","start_word":269,"end_word":269,"sentiment":"neutral","sentiment_score":0.2496296763420105}],"average":{"sentiment":"neutral","sentiment_score":-0.03340143410556288}}}}