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I'll be more than happy to check on that for you. Could you provide your complete name associated on your account, please? Oh, sure. That will also help. Alright. Mhmm. Thank you so much. Give me one second. Right. Thank you so much. And this is a corporate service connection? Oh, private personal. Thank you. I'm sorry. Uh-huh. Could you provide me your birth date, please, since we're be talking about some changes in your account? Though it is just an inquiry. You get a twenty first of, yeah, of February 22 thousand three. Thank you so much. And how about the identification number, please? No. The identification number from your password, driver's license. Sure. No worries. No worries. No worries. Now let me see here. January 2025. Yeah. So you since you mentioned earlier that you've already con called last week regarding your account. Yeah. Yes. Sure. We can do that. I just need your complete billing I mean, sorry. Have you already provided your new premise or new address to I mean, last week and was confirmed that it was for NBN? Oh, not yet? Okay. May I have your complete new address, please? I know you've already mentioned about the NBN. I mean, it's serviceable with NBN. We just want to make sure that on our end that it's serviceable with NBN. Mhmm. Mhmm. Alright. Sorry? I have I I was lost after the shoreline. Drive Road. Okay. Thank you so much. Just give me one second. Let me enter your address. You I have Unit P O C Slash 16 Shoreline Drive Road. Yeah. 306. Is it Unit 302 and then the number 16 is the last number? Okay. Building number. Slow. Right. For this one, Annie, I need to confirm further. However, I am I'm seeing it a possibility that this is serviceable with our NBN network given that you mentioned it's that your new premise is under NBN. But no worries. I already have here your complete address. And for the process of transferring your contract for your new premise, here's what's gonna happen. Wait. Let me go back to your account. Let me just see your current alright. So your current network right now is Supa. So that's a hello? Yes, Danny. So your current subscription is under Supa Network, and it's $79.95. So that's $4.50 over 20 MBPS. If we are to go check the other NBN offer or have you visited our website to see which plan are you going to have? No worries. We'll make sure to properly check at this time under your I mean, for a new new new premise. So if you are to stay with the fifty m d p s oops. See. It's actually gonna be the same, $79.95. And your current plan with Supa is $79.95. So let me make sure. Supa. Sorry. It's yeah. $17.95. And for the MBPN sorry. Mhmm. Go ahead. Well, yeah, I can go ahead and communicate it with them. There's no need to worry for that. So would you still get the standard plan for 50 MBPS for NBN? Okay. Let me see. Yes. So for this one, we have to make sure that the router is service of I mean, compatible with the NBN. So could you provide me the complete mobile? Or if you can send me a picture, that will also be fine or better. The picture oh, did you already send it before? And and is it via email? Yes. So that will be better. So as I mean, to avoid me calling you back again regard asking again for the photos, since you already got me on the line, it'll be better to send a photo. Well, we can send you can send it while you're on the call. Well, when you go to our website, arital.net.au, you'll be able to see a chatbot chat head. You can just forward the photo to to the chatbot. Oh, sure. Okay. Sure. Here's my email address. It's emperor mary, if in any case, the chatbot won't work out. Yeah. You can too. I'll visit that on my end. And so here's before we disconnect the call, so here's what's gonna happen. Since you have already received your invoice, that is going to be your September invoice even though you're gonna go ahead and transfer or sorry. When do you plan to transfer location? Next week. Do you have a specific date? '14. So you will need to settle for I mean, settle the payment for the September invoice so that we can create a new service for the NBN plan. Since you will there's no there's there's not gonna be changes with the m the MBPS, which is still 50. The the price is still $79.95. I think you'll I mean, this is all good. You'll have to receive the same price on the next month, which is October onwards. And, also, I will also take into consideration what you had communicated with I mean, from last week. That is it $20 for three months or 20%? It's twenty two dollars? Sure. I'll take note of that. No worries. We'll work on it on our end. Okay? Thank you so much. I'll go ahead and give you a callback within the day to confirm the address. And then yeah. If you will be able to settle the payment today for September, we can go ahead and initiate oh, everything is paid. Everything is under I mean, everything is all good here. Since the September payment has been settled, once the NBN once we confirm that it is serviceable with NBN and also confirm that your router is compatible with NBN, we'll go ahead and start the changes today. Right? Thank you. Thank you so much. Bye bye. Thank you so much. 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you for calling Airtel. My name is Mary. May I have your name, please? Is it Annie? Hi, Amy.\n\nHow are you doing? How may I help you today? Mhmm. Sure. I'll be more than happy to check on that for you.\n\nCould you provide your complete name associated on your account, please? Oh, sure. That will also help. Alright. Mhmm.\n\nThank you so much. Give me one second. Right. Thank you so much. And this is a corporate service connection?\n\nOh, private personal. Thank you. I'm sorry. Uh-huh. Could you provide me your birth date, please, since we're be talking about some changes in your account?\n\nThough it is just an inquiry. You get a twenty first of, yeah, of February 22 thousand three. Thank you so much. And how about the identification number, please? No.\n\nThe identification number from your password, driver's license. Sure. No worries. No worries. No worries.\n\nNow let me see here. January 2025. Yeah. So you since you mentioned earlier that you've already con called last week regarding your account. Yeah.\n\nYes. Sure. We can do that. I just need your complete billing I mean, sorry. Have you already provided your new premise or new address to I mean, last week and was confirmed that it was for NBN?\n\nOh, not yet? Okay. May I have your complete new address, please? I know you've already mentioned about the NBN. I mean, it's serviceable with NBN.\n\nWe just want to make sure that on our end that it's serviceable with NBN. Mhmm. Mhmm. Alright. Sorry?\n\nI have I I was lost after the shoreline. Drive Road. Okay. Thank you so much. Just give me one second.\n\nLet me enter your address. You I have Unit P O C Slash 16 Shoreline Drive Road. Yeah. 306. Is it Unit 302 and then the number 16 is the last number?\n\nOkay. Building number. Slow. Right. For this one, Annie, I need to confirm further.\n\nHowever, I am I'm seeing it a possibility that this is serviceable with our NBN network given that you mentioned it's that your new premise is under NBN. But no worries. I already have here your complete address. And for the process of transferring your contract for your new premise, here's what's gonna happen. Wait.\n\nLet me go back to your account. Let me just see your current alright. So your current network right now is Supa. So that's a hello? Yes, Danny.\n\nSo your current subscription is under Supa Network, and it's $79.95. So that's $4.50 over 20 MBPS. If we are to go check the other NBN offer or have you visited our website to see which plan are you going to have? No worries. We'll make sure to properly check at this time under your I mean, for a new new new premise.\n\nSo if you are to stay with the fifty m d p s oops. See. It's actually gonna be the same, $79.95. And your current plan with Supa is $79.95. So let me make sure.\n\nSupa. Sorry. It's yeah. $17.95. And for the MBPN sorry.\n\nMhmm. Go ahead. Well, yeah, I can go ahead and communicate it with them. There's no need to worry for that. So would you still get the standard plan for 50 MBPS for NBN?\n\nOkay. Let me see. Yes. So for this one, we have to make sure that the router is service of I mean, compatible with the NBN. So could you provide me the complete mobile?\n\nOr if you can send me a picture, that will also be fine or better. The picture oh, did you already send it before? And and is it via email? Yes. So that will be better.\n\nSo as I mean, to avoid me calling you back again regard asking again for the photos, since you already got me on the line, it'll be better to send a photo. Well, we can send you can send it while you're on the call. Well, when you go to our website, arital.net.au, you'll be able to see a chatbot chat head. You can just forward the photo to to the chatbot. Oh, sure.\n\nOkay. Sure. Here's my email address. It's emperor mary, if in any case, the chatbot won't work out. Yeah.\n\nYou can too. I'll visit that on my end. And so here's before we disconnect the call, so here's what's gonna happen. Since you have already received your invoice, that is going to be your September invoice even though you're gonna go ahead and transfer or sorry. When do you plan to transfer location?\n\nNext week. Do you have a specific date? '14. So you will need to settle for I mean, settle the payment for the September invoice so that we can create a new service for the NBN plan. Since you will there's no there's there's not gonna be changes with the m the MBPS, which is still 50.\n\nThe the price is still $79.95. I think you'll I mean, this is all good. You'll have to receive the same price on the next month, which is October onwards. And, also, I will also take into consideration what you had communicated with I mean, from last week. That is it $20 for three months or 20%?\n\nIt's twenty two dollars? Sure. I'll take note of that. No worries. We'll work on it on our end.\n\nOkay? Thank you so much. I'll go ahead and give you a callback within the day to confirm the address. And then yeah. If you will be able to settle the payment today for September, we can go ahead and initiate oh, everything is paid.\n\nEverything is under I mean, everything is all good here. Since the September payment has been settled, once the NBN once we confirm that it is serviceable with NBN and also confirm that your router is compatible with NBN, we'll go ahead and start the changes today. Right? Thank you. Thank you so much.\n\nBye bye. Thank you so much. Have a great day.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.4399999,"end":2.8,"sentiment":"positive","sentiment_score":0.553453803062439},{"text":"My name is Mary.","start":2.8,"end":3.6799998,"sentiment":"positive","sentiment_score":0.5156882181763649},{"text":"May I have your name, please?","start":3.6799998,"end":4.9,"sentiment":"neutral","sentiment_score":0.32540429135163623},{"text":"Is it Annie?","start":7.2,"end":8.18,"sentiment":"neutral","sentiment_score":0.10380839308102925},{"text":"Hi, Amy.","start":11.5199995,"end":12.34,"sentiment":"neutral","sentiment_score":0.26169776171445847}],"sentiment":"positive","sentiment_score":0.38086341693997383,"num_words":20,"start":1.4399999,"end":12.34},{"sentences":[{"text":"How are you doing?","start":12.48,"end":13.2,"sentiment":"neutral","sentiment_score":0.3305860906839371},{"text":"How may I help you today?","start":13.2,"end":14.34,"sentiment":"neutral","sentiment_score":0.2886103466153145},{"text":"Mhmm.","start":20.445,"end":20.945,"sentiment":"neutral","sentiment_score":-0.15026798844337463},{"text":"Sure.","start":33.68,"end":33.92,"sentiment":"neutral","sentiment_score":0.2256331592798233},{"text":"I'll be more than happy to check on that for you.","start":33.92,"end":35.84,"sentiment":"positive","sentiment_score":0.5781917653300546}],"sentiment":"positive","sentiment_score":0.412586131821508,"num_words":23,"start":12.48,"end":35.84},{"sentences":[{"text":"Could you provide your complete name associated on your account, please?","start":35.84,"end":40.42,"sentiment":"neutral","sentiment_score":0.1925261156125502},{"text":"Oh, sure.","start":44.855003,"end":46.855003,"sentiment":"neutral","sentiment_score":0.050744106993079185},{"text":"That will also help.","start":46.855003,"end":48.395,"sentiment":"neutral","sentiment_score":0.06819358840584755},{"text":"Alright.","start":51.335003,"end":51.835003,"sentiment":"neutral","sentiment_score":0.04987799748778343},{"text":"Mhmm.","start":56.84,"end":57.34,"sentiment":"neutral","sentiment_score":0.012639477849006653}],"sentiment":"neutral","sentiment_score":0.13445091129917847,"num_words":19,"start":35.84,"end":57.34},{"sentences":[{"text":"Thank you so much.","start":61.16,"end":62.36,"sentiment":"positive","sentiment_score":0.3826717957854271},{"text":"Give me one second.","start":62.36,"end":63.5,"sentiment":"neutral","sentiment_score":0.16999265924096107},{"text":"Right.","start":79.825,"end":80.065,"sentiment":"neutral","sentiment_score":0.10189053416252136},{"text":"Thank you so much.","start":80.065,"end":80.945,"sentiment":"neutral","sentiment_score":0.20186473429203033},{"text":"And this is a corporate service connection?","start":80.945,"end":84.325,"sentiment":"neutral","sentiment_score":0.01594252698123455}],"sentiment":"neutral","sentiment_score":0.16158024901524187,"num_words":20,"start":61.16,"end":84.325},{"sentences":[{"text":"Oh, private personal.","start":87.68,"end":89.04,"sentiment":"neutral","sentiment_score":-0.023382464423775673},{"text":"Thank you.","start":89.04,"end":89.44,"sentiment":"neutral","sentiment_score":0.01227466482669115},{"text":"I'm sorry.","start":89.44,"end":90.020004,"sentiment":"neutral","sentiment_score":-0.08333825692534447},{"text":"Uh-huh.","start":91.200005,"end":91.28,"sentiment":"neutral","sentiment_score":-0.04162051156163216},{"text":"Could you provide me your birth date, please, since we're be talking about some changes in your account?","start":91.28,"end":97.12,"sentiment":"neutral","sentiment_score":-0.036171645029551454}],"sentiment":"neutral","sentiment_score":-0.034807103829315074,"num_words":26,"start":87.68,"end":97.12},{"sentences":[{"text":"Though it is just an inquiry.","start":97.12,"end":98.82,"sentiment":"neutral","sentiment_score":-0.07863788865506649},{"text":"You get a twenty first of, yeah, of February 22 thousand three.","start":100.895004,"end":114.81,"sentiment":"neutral","sentiment_score":-0.0016710703105976183},{"text":"Thank you so much.","start":118.25,"end":119.47,"sentiment":"neutral","sentiment_score":0.26521048322319984},{"text":"And how about the identification number, please?","start":121.689995,"end":124.829994,"sentiment":"neutral","sentiment_score":0.0438483902918441},{"text":"No.","start":128.33,"end":128.65,"sentiment":"neutral","sentiment_score":-0.12338219583034515}],"sentiment":"neutral","sentiment_score":0.025083943114926417,"num_words":30,"start":97.12,"end":128.65},{"sentences":[{"text":"The identification number from your password, driver's license.","start":128.65,"end":133.975,"sentiment":"neutral","sentiment_score":-0.14149463269859552},{"text":"Sure.","start":138.915,"end":139.235,"sentiment":"neutral","sentiment_score":0.03815985843539238},{"text":"No worries.","start":139.235,"end":139.895,"sentiment":"neutral","sentiment_score":0.032496679574251175},{"text":"No worries.","start":140.675,"end":141.415,"sentiment":"neutral","sentiment_score":0.03627523221075535},{"text":"No worries.","start":141.795,"end":142.535,"sentiment":"neutral","sentiment_score":0.03533417731523514}],"sentiment":"neutral","sentiment_score":-0.0590390016635259,"num_words":15,"start":128.65,"end":142.535},{"sentences":[{"text":"Now let me see here.","start":143.65999,"end":145.59999,"sentiment":"neutral","sentiment_score":0.03100985214114189},{"text":"January 2025.","start":152.45999,"end":154.95999,"sentiment":"neutral","sentiment_score":0.028221585787832737},{"text":"Yeah.","start":161.74501,"end":161.985,"sentiment":"neutral","sentiment_score":0.03905251994729042},{"text":"So you since you mentioned earlier that you've already con called last week regarding your account.","start":161.985,"end":168.485,"sentiment":"neutral","sentiment_score":0.009413687570486218},{"text":"Yeah.","start":176.83,"end":177.33,"sentiment":"neutral","sentiment_score":-0.0687084048986435}],"sentiment":"neutral","sentiment_score":0.013298221938312054,"num_words":25,"start":143.65999,"end":177.33},{"sentences":[{"text":"Yes.","start":178.27,"end":178.77,"sentiment":"neutral","sentiment_score":0.02139425091445446},{"text":"Sure.","start":186.90501,"end":187.40501,"sentiment":"neutral","sentiment_score":0.21599608659744263},{"text":"We can do that.","start":187.54501,"end":188.60501,"sentiment":"neutral","sentiment_score":0.20288369432091713},{"text":"I just need your complete billing I mean, sorry.","start":188.985,"end":192.845,"sentiment":"neutral","sentiment_score":0.06992403045296669},{"text":"Have you already provided your new premise or new address to I mean, last week and was confirmed that it was for NBN?","start":194.425,"end":202.79,"sentiment":"neutral","sentiment_score":0.008787537317561067}],"sentiment":"neutral","sentiment_score":0.0494830196625308,"num_words":38,"start":178.27,"end":202.79},{"sentences":[{"text":"Oh, not yet?","start":202.79,"end":203.76999,"sentiment":"neutral","sentiment_score":-0.039726013938585915},{"text":"Okay.","start":205.51,"end":206.01,"sentiment":"neutral","sentiment_score":0.04633972048759461},{"text":"May I have your complete new address, please?","start":206.70999,"end":210.32999,"sentiment":"neutral","sentiment_score":0.07575180940330029},{"text":"I know you've already mentioned about the NBN.","start":210.46999,"end":212.89,"sentiment":"neutral","sentiment_score":0.05967005784623325},{"text":"I mean, it's serviceable with NBN.","start":213.10999,"end":214.95,"sentiment":"neutral","sentiment_score":0.09922149529059728}],"sentiment":"neutral","sentiment_score":0.06176406109275726,"num_words":26,"start":202.79,"end":214.95},{"sentences":[{"text":"We just want to make sure that on our end that it's serviceable with NBN.","start":214.95,"end":221.945,"sentiment":"neutral","sentiment_score":0.07067772050698598},{"text":"Mhmm.","start":222.74501,"end":223.24501,"sentiment":"neutral","sentiment_score":0.008207229897379875},{"text":"Mhmm.","start":225.54501,"end":226.04501,"sentiment":"neutral","sentiment_score":0.004036824218928814},{"text":"Alright.","start":228.425,"end":228.925,"sentiment":"neutral","sentiment_score":0.022741934284567833},{"text":"Sorry?","start":247.005,"end":247.485,"sentiment":"neutral","sentiment_score":-0.06074047461152077}],"sentiment":"neutral","sentiment_score":0.05444270112600766,"num_words":19,"start":214.95,"end":247.485},{"sentences":[{"text":"I have I I was lost after the shoreline.","start":247.485,"end":251.66501,"sentiment":"neutral","sentiment_score":-0.18031300024853814},{"text":"Drive Road.","start":254.285,"end":260.785,"sentiment":"neutral","sentiment_score":-0.011590856593102217},{"text":"Okay.","start":265.59,"end":266.09,"sentiment":"neutral","sentiment_score":-0.007342824712395668},{"text":"Thank you so much.","start":270.23,"end":271.19,"sentiment":"positive","sentiment_score":0.4790920168161392},{"text":"Just give me one second.","start":271.19,"end":272.49,"sentiment":"neutral","sentiment_score":0.13892615139484404}],"sentiment":"neutral","sentiment_score":0.04560272781444447,"num_words":21,"start":247.485,"end":272.49},{"sentences":[{"text":"Let me enter your address.","start":302.825,"end":304.605,"sentiment":"neutral","sentiment_score":0.04351084977388382},{"text":"You I have Unit P O C Slash 16 Shoreline Drive Road.","start":313.14502,"end":319.29,"sentiment":"neutral","sentiment_score":0.030393304924170177},{"text":"Yeah.","start":319.29,"end":319.79,"sentiment":"neutral","sentiment_score":0.021602243185043335},{"text":"306.","start":320.57,"end":321.71,"sentiment":"neutral","sentiment_score":0.010316820815205574},{"text":"Is it Unit 302 and then the number 16 is the last number?","start":329.37,"end":334.915,"sentiment":"neutral","sentiment_score":0.019209279535481565}],"sentiment":"neutral","sentiment_score":0.026997300185030326,"num_words":32,"start":302.825,"end":334.915},{"sentences":[{"text":"Okay.","start":340.01498,"end":340.51498,"sentiment":"neutral","sentiment_score":0.008262152783572674},{"text":"Building number.","start":340.655,"end":341.635,"sentiment":"neutral","sentiment_score":0.0026714433915913105},{"text":"Slow.","start":380.32,"end":380.82,"sentiment":"neutral","sentiment_score":-0.021798312664031982},{"text":"Right.","start":407.06998,"end":407.56998,"sentiment":"neutral","sentiment_score":0.006756840273737907},{"text":"For this one, Annie, I need to confirm further.","start":408.11,"end":412.03,"sentiment":"neutral","sentiment_score":-0.011817824509408738}],"sentiment":"neutral","sentiment_score":-0.007699775243444102,"num_words":14,"start":340.01498,"end":412.03},{"sentences":[{"text":"However, I am I'm seeing it a possibility that this is serviceable with our NBN network given that you mentioned it's that your new premise is under NBN.","start":412.03,"end":425.225,"sentiment":"neutral","sentiment_score":0.08820829537164952},{"text":"But no worries.","start":425.365,"end":426.185,"sentiment":"neutral","sentiment_score":0.16841939588387808},{"text":"I already have here your complete address.","start":427.16,"end":429.02002,"sentiment":"positive","sentiment_score":0.33486406930855345},{"text":"And for the process of transferring your contract for your new premise, here's what's gonna happen.","start":429.08002,"end":435.34,"sentiment":"neutral","sentiment_score":0.2867178665474057},{"text":"Wait.","start":438.88498,"end":439.125,"sentiment":"neutral","sentiment_score":0.07232639193534851}],"sentiment":"neutral","sentiment_score":0.1814354763620279,"num_words":55,"start":412.03,"end":439.125},{"sentences":[{"text":"Let me go back to your account.","start":439.125,"end":440.905,"sentiment":"neutral","sentiment_score":0.06950519979000092},{"text":"Let me just see your current alright.","start":443.44498,"end":447.465,"sentiment":"neutral","sentiment_score":0.06480946338602475},{"text":"So your current network right now is Supa.","start":448.00497,"end":452.78,"sentiment":"neutral","sentiment_score":0.0978047177195549},{"text":"So that's a hello?","start":454.28,"end":457.1,"sentiment":"neutral","sentiment_score":0.12689915671944618},{"text":"Yes, Danny.","start":459.0,"end":459.9,"sentiment":"neutral","sentiment_score":0.1960591822862625}],"sentiment":"neutral","sentiment_score":0.09365554912281888,"num_words":28,"start":439.125,"end":459.9},{"sentences":[{"text":"So your current subscription is under Supa Network, and it's $79.95.","start":460.12,"end":465.82,"sentiment":"neutral","sentiment_score":0.16333921931006692},{"text":"So that's $4.50 over 20 MBPS.","start":466.135,"end":470.23502,"sentiment":"neutral","sentiment_score":0.19903679937124252},{"text":"If we are to go check the other NBN offer or have you visited our website to see which plan are you going to have?","start":470.695,"end":488.58,"sentiment":"neutral","sentiment_score":0.04269279047846794},{"text":"No worries.","start":500.815,"end":501.295,"sentiment":"neutral","sentiment_score":0.16894633322954178},{"text":"We'll make sure to properly check at this time under your I mean, for a new new new premise.","start":501.295,"end":506.995,"sentiment":"neutral","sentiment_score":0.08242284898695193}],"sentiment":"neutral","sentiment_score":0.09463807567954063,"num_words":63,"start":460.12,"end":506.995},{"sentences":[{"text":"So if you are to stay with the fifty m d p s oops.","start":507.855,"end":514.01,"sentiment":"neutral","sentiment_score":0.051506539806723595},{"text":"See.","start":514.07,"end":514.39,"sentiment":"neutral","sentiment_score":0.12482964992523192},{"text":"It's actually gonna be the same, $79.95.","start":514.39,"end":518.25,"sentiment":"neutral","sentiment_score":0.14898742735385895},{"text":"And your current plan with Supa is $79.95.","start":519.02997,"end":523.11,"sentiment":"neutral","sentiment_score":0.06907818699255586},{"text":"So let me make sure.","start":523.11,"end":526.675,"sentiment":"neutral","sentiment_score":0.07760926932096482}],"sentiment":"neutral","sentiment_score":0.08084300117833274,"num_words":35,"start":507.855,"end":526.675},{"sentences":[{"text":"Supa.","start":526.675,"end":527.175,"sentiment":"neutral","sentiment_score":0.04423442482948303},{"text":"Sorry.","start":527.395,"end":527.895,"sentiment":"neutral","sentiment_score":0.0024895817041397095},{"text":"It's yeah.","start":527.955,"end":532.83496,"sentiment":"neutral","sentiment_score":0.03728188946843147},{"text":"$17.95.","start":532.83496,"end":535.015,"sentiment":"neutral","sentiment_score":0.053332943469285965},{"text":"And for the MBPN sorry.","start":536.035,"end":539.6,"sentiment":"neutral","sentiment_score":0.010421518608927727}],"sentiment":"neutral","sentiment_score":0.022672832198441028,"num_words":10,"start":526.675,"end":539.6},{"sentences":[{"text":"Mhmm.","start":540.3,"end":540.62,"sentiment":"neutral","sentiment_score":0.07985334098339081},{"text":"Go ahead.","start":540.62,"end":541.27997,"sentiment":"neutral","sentiment_score":0.11944229900836945},{"text":"Well, yeah, I can go ahead and communicate it with them.","start":550.47504,"end":553.115,"sentiment":"positive","sentiment_score":0.4689013416116888},{"text":"There's no need to worry for that.","start":553.115,"end":554.895,"sentiment":"positive","sentiment_score":0.3946352941649301},{"text":"So would you still get the standard plan for 50 MBPS for NBN?","start":557.35504,"end":564.17505,"sentiment":"neutral","sentiment_score":0.14799235474604827}],"sentiment":"neutral","sentiment_score":0.29891177551711307,"num_words":34,"start":540.3,"end":564.17505},{"sentences":[{"text":"Okay.","start":566.31,"end":566.81,"sentiment":"neutral","sentiment_score":0.01707313396036625},{"text":"Let me see.","start":567.11,"end":571.69,"sentiment":"neutral","sentiment_score":0.018999674667914707},{"text":"Yes.","start":571.83,"end":572.33,"sentiment":"neutral","sentiment_score":0.13088226318359375},{"text":"So for this one, we have to make sure that the router is service of I mean, compatible with the NBN.","start":572.47003,"end":580.74506,"sentiment":"neutral","sentiment_score":0.12148688981930415},{"text":"So could you provide me the complete mobile?","start":581.28503,"end":584.025,"sentiment":"neutral","sentiment_score":0.19214493222534657}],"sentiment":"neutral","sentiment_score":0.1262746636810548,"num_words":34,"start":566.31,"end":584.025},{"sentences":[{"text":"Or if you can send me a picture, that will also be fine or better.","start":584.085,"end":590.89996,"sentiment":"neutral","sentiment_score":0.19157840609550475},{"text":"The picture oh, did you already send it before?","start":591.27997,"end":599.13995,"sentiment":"neutral","sentiment_score":0.02187927874426047},{"text":"And and is it via email?","start":607.055,"end":610.755,"sentiment":"neutral","sentiment_score":0.00006546064590414394},{"text":"Yes.","start":619.49005,"end":619.81,"sentiment":"neutral","sentiment_score":0.2263057231903076},{"text":"So that will be better.","start":619.81,"end":621.01,"sentiment":"neutral","sentiment_score":0.2584286093711853}],"sentiment":"neutral","sentiment_score":0.12748419816812706,"num_words":36,"start":584.085,"end":621.01},{"sentences":[{"text":"So as I mean, to avoid me calling you back again regard asking again for the photos, since you already got me on the line, it'll be better to send a photo.","start":621.01,"end":630.96497,"sentiment":"neutral","sentiment_score":-0.023131745867431164},{"text":"Well, we can send you can send it while you're on the call.","start":638.225,"end":642.4,"sentiment":"neutral","sentiment_score":0.13157017013201347},{"text":"Well, when you go to our website, arital.net.au, you'll be able to see a chatbot chat head.","start":642.4,"end":649.52,"sentiment":"neutral","sentiment_score":0.07356823257663671},{"text":"You can just forward the photo to to the chatbot.","start":649.52,"end":658.055,"sentiment":"neutral","sentiment_score":0.042872530221939084},{"text":"Oh, sure.","start":659.875,"end":661.015,"sentiment":"neutral","sentiment_score":0.015654112212359905}],"sentiment":"neutral","sentiment_score":0.036228240870342064,"num_words":74,"start":621.01,"end":661.015},{"sentences":[{"text":"Okay.","start":662.915,"end":663.315,"sentiment":"neutral","sentiment_score":0.056945882737636566},{"text":"Sure.","start":663.315,"end":663.715,"sentiment":"neutral","sentiment_score":0.08890292793512344},{"text":"Here's my email address.","start":663.715,"end":665.175,"sentiment":"neutral","sentiment_score":0.06419989466667175},{"text":"It's emperor mary, if in any case, the chatbot won't work out.","start":665.36005,"end":670.34,"sentiment":"neutral","sentiment_score":-0.16779001274456581},{"text":"Yeah.","start":678.08,"end":678.58,"sentiment":"neutral","sentiment_score":0.0016557823400944471}],"sentiment":"neutral","sentiment_score":-0.08469347269764464,"num_words":19,"start":662.915,"end":678.58},{"sentences":[{"text":"You can too.","start":678.80005,"end":679.695,"sentiment":"neutral","sentiment_score":0.08049057299892108},{"text":"I'll visit that on my end.","start":680.175,"end":681.875,"sentiment":"neutral","sentiment_score":0.07383555422226588},{"text":"And so here's before we disconnect the call, so here's what's gonna happen.","start":682.175,"end":686.755,"sentiment":"neutral","sentiment_score":0.0336343554350046},{"text":"Since you have already received your invoice, that is going to be your September invoice even though you're gonna go ahead and transfer or sorry.","start":687.215,"end":697.74005,"sentiment":"neutral","sentiment_score":-0.009027683213353156},{"text":"When do you plan to transfer location?","start":697.80005,"end":700.14,"sentiment":"neutral","sentiment_score":-0.006233901184584413}],"sentiment":"neutral","sentiment_score":0.01578522733999071,"num_words":54,"start":678.80005,"end":700.14},{"sentences":[{"text":"Next week.","start":702.36005,"end":703.16003,"sentiment":"neutral","sentiment_score":0.002694087801501155},{"text":"Do you have a specific date?","start":703.16003,"end":704.7,"sentiment":"neutral","sentiment_score":-0.00011995326106746991},{"text":"'14.","start":706.60004,"end":707.10004,"sentiment":"neutral","sentiment_score":-0.0001661787973716855},{"text":"So you will need to settle for I mean, settle the payment for the September invoice so that we can create a new service for the NBN plan.","start":709.945,"end":718.765,"sentiment":"neutral","sentiment_score":0.0030464184736566885},{"text":"Since you will there's no there's there's not gonna be changes with the m the MBPS, which is still 50.","start":720.02496,"end":727.29,"sentiment":"neutral","sentiment_score":-0.022418721904978157}],"sentiment":"neutral","sentiment_score":-0.006290744624525439,"num_words":57,"start":702.36005,"end":727.29},{"sentences":[{"text":"The the price is still $79.95.","start":727.59,"end":732.63,"sentiment":"neutral","sentiment_score":0.021031418815255165},{"text":"I think you'll I mean, this is all good.","start":732.63,"end":735.13,"sentiment":"positive","sentiment_score":0.40239889754189384},{"text":"You'll have to receive the same price on the next month, which is October onwards.","start":735.535,"end":740.515,"sentiment":"neutral","sentiment_score":0.23111114799976348},{"text":"And, also, I will also take into consideration what you had communicated with I mean, from last week.","start":740.735,"end":747.96,"sentiment":"neutral","sentiment_score":0.0634935237467289},{"text":"That is it $20 for three months or 20%?","start":748.28,"end":752.62,"sentiment":"neutral","sentiment_score":0.019062295659548707}],"sentiment":"neutral","sentiment_score":0.14962964735336995,"num_words":57,"start":727.59,"end":752.62},{"sentences":[{"text":"It's twenty two 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address.","start":762.425,"end":766.765,"sentiment":"neutral","sentiment_score":0.20995879073937734},{"text":"And then yeah.","start":767.705,"end":769.565,"sentiment":"neutral","sentiment_score":0.15353582302729288},{"text":"If you will be able to settle the payment today for September, we can go ahead and initiate oh, everything is paid.","start":769.625,"end":777.95,"sentiment":"neutral","sentiment_score":0.30664451217109506}],"sentiment":"neutral","sentiment_score":0.2757272912396325,"num_words":45,"start":758.68,"end":777.95},{"sentences":[{"text":"Everything is under I mean, everything is all good here.","start":777.95,"end":780.67004,"sentiment":"positive","sentiment_score":0.48967414200305937},{"text":"Since the September payment has been settled, once the NBN once we confirm that it is serviceable with NBN and also confirm that your router is compatible with NBN, we'll go ahead and start the changes today.","start":780.67004,"end":798.975,"sentiment":"neutral","sentiment_score":0.3171676111382407},{"text":"Right?","start":799.035,"end":799.535,"sentiment":"neutral","sentiment_score":0.16418957710266113},{"text":"Thank you.","start":800.635,"end":801.45496,"sentiment":"positive","sentiment_score":0.43520188331604004},{"text":"Thank you so much.","start":802.39496,"end":803.40894,"sentiment":"neutral","sentiment_score":0.32450292631983757}],"sentiment":"positive","sentiment_score":0.35119533483628873,"num_words":54,"start":777.95,"end":803.40894},{"sentences":[{"text":"Bye bye.","start":805.48895,"end":805.96893,"sentiment":"neutral","sentiment_score":0.3220386505126953},{"text":"Thank you so much.","start":805.96893,"end":806.92896,"sentiment":"positive","sentiment_score":0.8518046140670776},{"text":"Have a great 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Hi. I actually called last week in regards to terminating my contract, but the person I spoke to asked me to call back when I had further details about my new rental. I just wanted to see what the options were if I transferred my existing contract over. So I'm adding public, so I'll I'll be able to provide the. So my first name is Tammy. So it's t a, m m, y, and my surname is l o u I e. My account number is 535. No. Private. Personal. Yep. Twenty fifth of February ninety three. Two '2 one. 11993. 3. The account number? I don't have that handy at the moment. I'm out. Yes. So she mentioned not to terminate because I'll have to pay a cancellation fee. So I just wanted to see what the options were if I transferred my existing contract to the new premise, but the new premise has NBN. No. But yes. Yeah. Sure. It's 302 forward slash one six shoreline. So it's S H O R E L I M E, Drive, in Rhodes, R H O D E S. And the Drive? Yep. The suburb is Rhodes, R H O D E S, and the postcode is 2138. Three zero two. 16 is the the 302 is the apartment number. Yep. Correct. Not yet because I was hoping you'd be able to see if the building comes up. Because last time when I joined, they were able to see if the building came up and were able to basically refer me to a few options. And then the lady mentioned the lady that I spoke to last week mentioned that if I carry it over, they were able to give me $20 off for the next three months. Is that still applicable? Okay. Yes. If it's if it's a if it's workable in my building in my new building. It would be the same one if it's on file. Otherwise, I can send the photo to you. I sent it previously when I joined when I first joined the plan. I don't know if it's still on file. Yes. I'm happy to send it again if you don't have it. Yep. Yes. Yep. Can you send me your email address and I can send that through after the call? I'll have to do it when I'm off the phone. I'm just kind of walking between work at the moment. I'm using my phone to call you. Sorry. I'll just I'll just I'll go on the website and try the chatbot if that's easier. K. Yeah. Next week. Fourteenth. Mhmm. Yes. 20 dollars. Sure. Okay. No problem. Okay. Okay. No worries. Thank you. Bye. 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Tammy, t a, m m, y. Hi. I actually called last week in regards to terminating my contract, but the person I spoke to asked me to call back when I had further details about my new rental. I just wanted to see what the options were if I transferred my existing contract over. So I'm adding public, so I'll I'll be able to provide the.\n\nSo my first name is Tammy. So it's t a, m m, y, and my surname is l o u I e. My account number is 535. No. Private.\n\nPersonal. Yep. Twenty fifth of February ninety three. Two '2 one. 11993.\n\n3. The account number? I don't have that handy at the moment. I'm out. Yes.\n\nSo she mentioned not to terminate because I'll have to pay a cancellation fee. So I just wanted to see what the options were if I transferred my existing contract to the new premise, but the new premise has NBN. No. But yes. Yeah.\n\nSure. It's 302 forward slash one six shoreline. So it's S H O R E L I M E, Drive, in Rhodes, R H O D E S. And the Drive? Yep.\n\nThe suburb is Rhodes, R H O D E S, and the postcode is 2138. Three zero two. 16 is the the 302 is the apartment number. Yep. Correct.\n\nNot yet because I was hoping you'd be able to see if the building comes up. Because last time when I joined, they were able to see if the building came up and were able to basically refer me to a few options. And then the lady mentioned the lady that I spoke to last week mentioned that if I carry it over, they were able to give me $20 off for the next three months. Is that still applicable? Okay.\n\nYes. If it's if it's a if it's workable in my building in my new building. It would be the same one if it's on file. Otherwise, I can send the photo to you. I sent it previously when I joined when I first joined the plan.\n\nI don't know if it's still on file. Yes. I'm happy to send it again if you don't have it. Yep. Yes.\n\nYep. Can you send me your email address and I can send that through after the call? I'll have to do it when I'm off the phone. I'm just kind of walking between work at the moment. I'm using my phone to call you.\n\nSorry. I'll just I'll just I'll go on the website and try the chatbot if that's easier. K. Yeah. Next week.\n\nFourteenth. Mhmm. Yes. 20 dollars. Sure.\n\nOkay. No problem. Okay. Okay. No worries.\n\nThank you. Bye. 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number.","start":335.58,"end":345.615,"sentiment":"neutral","sentiment_score":0.0025572895796762574},{"text":"Yep.","start":457.665,"end":458.165,"sentiment":"neutral","sentiment_score":0.1521657109260559},{"text":"Correct.","start":466.3,"end":466.8,"sentiment":"neutral","sentiment_score":0.23467382788658145}],"sentiment":"neutral","sentiment_score":0.01622376489806278,"num_words":29,"start":257.0,"end":466.8},{"sentences":[{"text":"Not yet because I was hoping you'd be able to see if the building comes up.","start":483.515,"end":488.42,"sentiment":"neutral","sentiment_score":-0.19934181577991694},{"text":"Because last time when I joined, they were able to see if the building came up and were able to basically refer me to a few options.","start":488.42,"end":497.715,"sentiment":"neutral","sentiment_score":0.006036759664614995},{"text":"And then the lady mentioned the lady that I spoke to last week mentioned that if I carry it over, they were able to give me $20 off for the next three months.","start":536.275,"end":547.93994,"sentiment":"neutral","sentiment_score":0.19334436840180194},{"text":"Is that still applicable?","start":547.93994,"end":549.0,"sentiment":"neutral","sentiment_score":0.15980997681617737},{"text":"Okay.","start":555.315,"end":555.815,"sentiment":"neutral","sentiment_score":0.28440767526626587}],"sentiment":"neutral","sentiment_score":0.05280907652168362,"num_words":81,"start":483.515,"end":555.815},{"sentences":[{"text":"Yes.","start":564.595,"end":565.095,"sentiment":"neutral","sentiment_score":0.1430838406085968},{"text":"If it's if it's a if it's workable in my building in my new building.","start":566.27496,"end":570.94995,"sentiment":"neutral","sentiment_score":0.025879706194003423},{"text":"It would be the same one if it's on file.","start":591.345,"end":594.065,"sentiment":"neutral","sentiment_score":0.06377465501427651},{"text":"Otherwise, I can send the photo to you.","start":594.065,"end":596.3,"sentiment":"neutral","sentiment_score":0.08794019743800163},{"text":"I sent it previously when I joined when I first joined the plan.","start":599.8,"end":604.3,"sentiment":"neutral","sentiment_score":-0.00913119724450203}],"sentiment":"neutral","sentiment_score":0.03731578721248723,"num_words":47,"start":564.595,"end":604.3},{"sentences":[{"text":"I don't know if it's still on file.","start":606.44,"end":608.135,"sentiment":"neutral","sentiment_score":-0.030745691736228764},{"text":"Yes.","start":611.155,"end":611.655,"sentiment":"neutral","sentiment_score":0.21730849146842957},{"text":"I'm happy to send it again if you don't have it.","start":616.275,"end":618.85504,"sentiment":"positive","sentiment_score":0.46386983448808844},{"text":"Yep.","start":621.395,"end":621.63,"sentiment":"neutral","sentiment_score":0.12060725688934326},{"text":"Yes.","start":628.83,"end":629.33,"sentiment":"neutral","sentiment_score":0.03801972791552544}],"sentiment":"neutral","sentiment_score":0.23784264189783821,"num_words":22,"start":606.44,"end":629.33},{"sentences":[{"text":"Yep.","start":631.79,"end":632.29,"sentiment":"neutral","sentiment_score":0.10359766334295271},{"text":"Can you send me your email address and I can send that through after the call?","start":632.35,"end":637.025,"sentiment":"neutral","sentiment_score":0.08229522081092},{"text":"I'll have to do it when I'm off the phone.","start":655.02,"end":656.62006,"sentiment":"neutral","sentiment_score":0.0024744898080825807},{"text":"I'm just kind of walking between work at the moment.","start":656.62006,"end":659.76,"sentiment":"neutral","sentiment_score":-0.055993073619902134},{"text":"I'm using my phone to call you.","start":660.455,"end":667.895,"sentiment":"neutral","sentiment_score":0.00705561986459153}],"sentiment":"neutral","sentiment_score":0.021239197664809497,"num_words":44,"start":631.79,"end":667.895},{"sentences":[{"text":"Sorry.","start":667.895,"end":668.215,"sentiment":"neutral","sentiment_score":-0.11249279230833054},{"text":"I'll just I'll just I'll go on the website and try the chatbot if that's easier.","start":668.215,"end":676.19,"sentiment":"neutral","sentiment_score":-0.03604853549040854},{"text":"K.","start":679.05,"end":679.55,"sentiment":"neutral","sentiment_score":0.060650020837783813},{"text":"Yeah.","start":680.01,"end":680.51,"sentiment":"neutral","sentiment_score":0.07409442961215973},{"text":"Next week.","start":700.68,"end":701.57996,"sentiment":"neutral","sentiment_score":0.0005115136737003922}],"sentiment":"neutral","sentiment_score":-0.026357232493215373,"num_words":21,"start":667.895,"end":701.57996},{"sentences":[{"text":"Fourteenth.","start":704.92,"end":705.42,"sentiment":"neutral","sentiment_score":0.00003995699808001518},{"text":"Mhmm.","start":719.175,"end":719.675,"sentiment":"neutral","sentiment_score":0.011378373950719832},{"text":"Yes.","start":750.42,"end":750.92,"sentiment":"neutral","sentiment_score":0.019201990216970444},{"text":"20 dollars.","start":752.98,"end":754.04,"sentiment":"neutral","sentiment_score":0.013608893379569054},{"text":"Sure.","start":759.3,"end":759.645,"sentiment":"neutral","sentiment_score":0.19274866580963135}],"sentiment":"neutral","sentiment_score":0.041764462289089956,"num_words":6,"start":704.92,"end":759.645},{"sentences":[{"text":"Okay.","start":767.16504,"end":767.565,"sentiment":"neutral","sentiment_score":0.14978976547718048},{"text":"No problem.","start":767.565,"end":768.22504,"sentiment":"neutral","sentiment_score":0.1682899072766304},{"text":"Okay.","start":799.98,"end":800.3,"sentiment":"neutral","sentiment_score":0.18555261194705963},{"text":"Okay.","start":800.3,"end":800.8,"sentiment":"neutral","sentiment_score":0.2532674968242645},{"text":"No worries.","start":802.7,"end":803.36,"sentiment":"positive","sentiment_score":0.3439406454563141}],"sentiment":"neutral","sentiment_score":0.23043871138777053,"num_words":7,"start":767.16504,"end":803.36},{"sentences":[{"text":"Thank you.","start":803.58,"end":804.22,"sentiment":"positive","sentiment_score":0.7964615523815155},{"text":"Bye.","start":804.22,"end":804.72,"sentiment":"positive","sentiment_score":0.4469262957572937},{"text":"You too.","start":807.9,"end":808.56,"sentiment":"neutral","sentiment_score":0.22738517075777054}],"sentiment":"positive","sentiment_score":0.49892394840717313,"num_words":5,"start":803.58,"end":808.56}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling Airtel. My name is Mary. May I have your name, please? Is it Annie?\n\nChannel 1: Tammy Tammy, t a, m m, y.\n\nChannel 0: Hi, Amy. How are you doing? How may I help you today?\n\nChannel 1: Hi. I actually called last week in regards to terminating my contract, but\n\nChannel 0: Mhmm.\n\nChannel 1: the person I spoke to asked me to call back when I had further details about my new rental. I just wanted to see what the options were if I transferred my existing contract over.\n\nChannel 0: Sure. I'll be more than happy to check on that for you. Could you provide your complete name associated on your account, please?\n\nChannel 1: So I'm adding public, so I'll I'll be able to provide\n\nChannel 0: Oh,\n\nChannel 1: the.\n\nChannel 0: sure.\n\nChannel 1: So\n\nChannel 0: That\n\nChannel 1: my first\n\nChannel 0: will\n\nChannel 1: name\n\nChannel 0: also\n\nChannel 1: is Tammy.\n\nChannel 0: help.\n\nChannel 1: So it's t a, m m, y,\n\nChannel 0: Alright.\n\nChannel 1: and my surname is l o u I e.\n\nChannel 0: Mhmm.\n\nChannel 1: My account number is 535.\n\nChannel 0: Thank you so much. Give me one second. Right. Thank you so much. And this is a corporate service connection?\n\nChannel 1: No. Private. Personal.\n\nChannel 0: Oh, private personal. Thank you. I'm sorry. Uh-huh. Could you provide me your birth date, please, since we're be talking about some changes in your account?\n\nThough it is just an inquiry.\n\nChannel 1: Yep. Twenty fifth of\n\nChannel 0: You get\n\nChannel 1: February\n\nChannel 0: a\n\nChannel 1: ninety three.\n\nChannel 0: twenty first of,\n\nChannel 1: Two '2\n\nChannel 0: yeah, of February 22\n\nChannel 1: one.\n\nChannel 0: thousand three.\n\nChannel 1: 11993.\n\nChannel 0: Thank you so much. And how about the identification number, please?\n\nChannel 1: 3. The account number?\n\nChannel 0: No. The identification number from your password, driver's license.\n\nChannel 1: I don't have that handy at the moment. I'm out.\n\nChannel 0: Sure. No worries. No worries. No worries. Now let me see here.\n\nJanuary 2025. Yeah. So you since you mentioned earlier that you've already con called last week regarding your account.\n\nChannel 1: Yes. So she mentioned not to terminate because I'll have to pay a cancellation\n\nChannel 0: Yeah.\n\nChannel 1: fee. So I just\n\nChannel 0: Yes.\n\nChannel 1: wanted to see what the options were if I transferred my existing contract to the new premise, but the new premise has NBN.\n\nChannel 0: Sure. We can do that. I just need your complete billing I mean, sorry. Have you already provided your new premise or new address to I mean, last week\n\nChannel 1: No.\n\nChannel 0: and was confirmed that it was for NBN? Oh, not yet?\n\nChannel 1: But yes.\n\nChannel 0: Okay. May I have your complete new address, please? I know you've already mentioned about the NBN. I mean, it's serviceable with NBN. We just want to make sure that on our end that it's serviceable\n\nChannel 1: Yeah. Sure. It's\n\nChannel 0: with\n\nChannel 1: 302\n\nChannel 0: NBN. Mhmm.\n\nChannel 1: forward slash\n\nChannel 0: Mhmm.\n\nChannel 1: one six\n\nChannel 0: Alright.\n\nChannel 1: shoreline. So it's S H O R E L I M E, Drive, in Rhodes, R H O D E S.\n\nChannel 0: Sorry?\n\nChannel 1: And the\n\nChannel 0: I have I I was lost after the shoreline.\n\nChannel 1: Drive?\n\nChannel 0: Drive\n\nChannel 1: Yep. The suburb is Rhodes,\n\nChannel 0: Road.\n\nChannel 1: R H O D E S,\n\nChannel 0: Okay.\n\nChannel 1: and the postcode is 2138.\n\nChannel 0: Thank you so much. Just give me one second. Let me enter your address. You I have Unit P O C Slash 16\n\nChannel 1: Three\n\nChannel 0: Shoreline\n\nChannel 1: zero two.\n\nChannel 0: Drive Road. Yeah. 306. Is it Unit 302 and then the number 16 is the last number?\n\nChannel 1: 16 is the the\n\nChannel 0: Okay. Building number.\n\nChannel 1: 302 is the apartment number.\n\nChannel 0: Slow. Right. For this one, Annie, I need to confirm further. However, I am I'm seeing it a possibility that this is serviceable with our NBN network given that you mentioned it's that your new premise is under NBN. But no worries.\n\nI already have here your complete address. And for the process of transferring your contract for your new premise, here's what's gonna happen. Wait. Let me go back to your account. Let me just see your current alright.\n\nSo your current network right now is Supa. So that's a hello?\n\nChannel 1: Yep.\n\nChannel 0: Yes, Danny. So your current subscription is under Supa Network, and it's $79.95. So\n\nChannel 1: Correct.\n\nChannel 0: that's $4.50 over 20 MBPS. If we are to go check the other NBN offer or have you visited our website to see which plan are you going to\n\nChannel 1: Not yet because I was hoping you'd be able to see if the building comes\n\nChannel 0: have?\n\nChannel 1: up. Because last time when I joined, they were able to see if the building came up and were able to basically refer me to a few options.\n\nChannel 0: No worries. We'll make sure to properly check at this time under your I mean, for a new new new premise. So if you are to stay with the fifty m d p s oops. See. It's actually gonna be the same, $79.95.\n\nAnd your current plan with Supa is $79.95. So let me make sure. Supa. Sorry. It's yeah.\n\n$17.95. And\n\nChannel 1: And then\n\nChannel 0: for the\n\nChannel 1: the\n\nChannel 0: MBPN\n\nChannel 1: lady mentioned\n\nChannel 0: sorry. Mhmm. Go ahead.\n\nChannel 1: the lady that I spoke to last week mentioned that if I carry it over, they were able to give me $20 off for the next three months. Is that still applicable?\n\nChannel 0: Well, yeah, I can go ahead and communicate it with them. There's no need to worry for that.\n\nChannel 1: Okay.\n\nChannel 0: So would you still get the standard plan for 50 MBPS for NBN?\n\nChannel 1: Yes. If\n\nChannel 0: Okay.\n\nChannel 1: it's if it's\n\nChannel 0: Let me\n\nChannel 1: a if it's workable in my building in my new building.\n\nChannel 0: see. Yes. So for this one, we have to make sure that the router is service of I mean, compatible with the NBN. So could you provide me the complete mobile? Or if you can send me a picture, that will also be fine or better.\n\nThe\n\nChannel 1: It would\n\nChannel 0: picture\n\nChannel 1: be the same one if it's on file. Otherwise, I can send the photo to you.\n\nChannel 0: oh, did you already send it before?\n\nChannel 1: I sent it previously when I joined when I first joined the plan. I don't know if it's\n\nChannel 0: And\n\nChannel 1: still on file.\n\nChannel 0: and is it via email?\n\nChannel 1: Yes. I'm happy to send it again if you don't have it.\n\nChannel 0: Yes. So that will be better. So\n\nChannel 1: Yep.\n\nChannel 0: as I mean, to avoid me calling you back again regard asking again for the photos, since you already got me on the line, it'll be\n\nChannel 1: Yes.\n\nChannel 0: better to send a photo.\n\nChannel 1: Yep. Can you send me your email address and I can send that through after the call?\n\nChannel 0: Well, we can send you can send it while you're on the call. Well, when you go to our website, arital.net.au, you'll be able to see a chatbot chat head. You can just forward the photo to to the\n\nChannel 1: I'll have to do it when I'm off the phone. I'm just kind of walking\n\nChannel 0: chatbot.\n\nChannel 1: between work at the moment.\n\nChannel 0: Oh,\n\nChannel 1: I'm\n\nChannel 0: sure.\n\nChannel 1: using my phone to call\n\nChannel 0: Okay. Sure. Here's my email address. It's emperor mary,\n\nChannel 1: you. Sorry.\n\nChannel 0: if in\n\nChannel 1: I'll\n\nChannel 0: any\n\nChannel 1: just\n\nChannel 0: case, the chatbot won't work out.\n\nChannel 1: I'll just I'll go on the website and try the chatbot if that's easier.\n\nChannel 0: Yeah. You can\n\nChannel 1: K.\n\nChannel 0: too.\n\nChannel 1: Yeah.\n\nChannel 0: I'll visit that on my end. And so here's before we disconnect the call, so here's what's gonna happen. Since you have already received your invoice, that is going to be your September invoice even though you're gonna go ahead and transfer or sorry. When do you plan to transfer location?\n\nChannel 1: Next week.\n\nChannel 0: Next week. Do you have a specific date?\n\nChannel 1: Fourteenth.\n\nChannel 0: '14. So you will need to settle for I mean, settle the payment for the September invoice so that we can create a new service for the NBN plan.\n\nChannel 1: Mhmm.\n\nChannel 0: Since you will there's no there's there's not gonna be changes with the m the MBPS, which is still 50. The the price is still $79.95. I think you'll I mean, this is all good. You'll have to receive the same price on the next month, which is October onwards. And, also, I will also take into consideration what you had communicated with I mean, from last week.\n\nThat is it $20\n\nChannel 1: Yes.\n\nChannel 0: for three months or 20%? It's\n\nChannel 1: 20\n\nChannel 0: twenty two dollars?\n\nChannel 1: dollars.\n\nChannel 0: Sure. I'll take note of that. No worries. We'll work on it on our end. Okay?\n\nChannel 1: Sure.\n\nChannel 0: Thank you so much. I'll go ahead and give you a callback within the day to confirm the address.\n\nChannel 1: Okay. No\n\nChannel 0: And\n\nChannel 1: problem.\n\nChannel 0: then yeah. If you will be able to settle the payment today for September, we can go ahead and initiate oh, everything is paid. Everything is under I mean, everything is all good here. Since the September payment has been settled, once the NBN once we confirm that it is serviceable with NBN and also confirm that your router is compatible with NBN, we'll go ahead and start the changes today. Right?\n\nChannel 1: Okay. Okay.\n\nChannel 0: Thank you. Thank you\n\nChannel 1: No\n\nChannel 0: so\n\nChannel 1: worries.\n\nChannel 0: much.\n\nChannel 1: Thank you. Bye.\n\nChannel 0: Bye bye. Thank you so much. Have a great day.\n\nChannel 1: You too.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.4399999,"end":2.8,"sentiment":"positive","sentiment_score":0.553453803062439},{"text":"My name is Mary.","start":2.8,"end":3.6799998,"sentiment":"positive","sentiment_score":0.5156882181763649},{"text":"May I have your name, please?","start":3.6799998,"end":4.9,"sentiment":"neutral","sentiment_score":0.32540429135163623},{"text":"Is it Annie?","start":7.2,"end":8.18,"sentiment":"neutral","sentiment_score":0.10380839308102925}],"sentiment":"positive","sentiment_score":0.3941040452983644,"channel":0,"num_words":18,"start":1.4399999,"end":8.18},{"sentences":[{"text":"Tammy Tammy, t a, m m, y.","start":7.9199996,"end":10.099999,"sentiment":"neutral","sentiment_score":0.053274119538920264}],"sentiment":"neutral","sentiment_score":0.053274119538920264,"channel":1,"num_words":7,"start":7.9199996,"end":10.099999},{"sentences":[{"text":"Hi, Amy.","start":11.5199995,"end":12.34,"sentiment":"neutral","sentiment_score":0.26169776171445847},{"text":"How are you doing?","start":12.48,"end":13.2,"sentiment":"neutral","sentiment_score":0.3305860906839371},{"text":"How may I help you today?","start":13.2,"end":14.34,"sentiment":"neutral","sentiment_score":0.2886103466153145}],"sentiment":"neutral","sentiment_score":0.298116830488046,"channel":0,"num_words":12,"start":11.5199995,"end":14.34},{"sentences":[{"text":"Hi.","start":14.735001,"end":14.975,"sentiment":"neutral","sentiment_score":-0.03160254657268524},{"text":"I actually called last week in regards to terminating my contract, but","start":14.975,"end":20.115,"sentiment":"neutral","sentiment_score":-0.1124696172773838}],"sentiment":"neutral","sentiment_score":-0.10624907337702237,"channel":1,"num_words":13,"start":14.735001,"end":20.115},{"sentences":[{"text":"Mhmm.","start":20.445,"end":20.945,"sentiment":"neutral","sentiment_score":-0.15026798844337463}],"sentiment":"neutral","sentiment_score":-0.15026798844337463,"channel":0,"num_words":1,"start":20.445,"end":20.945},{"sentences":[{"text":"the person I spoke to asked me to call back when I had further details about my new rental.","start":21.215,"end":26.275002,"sentiment":"neutral","sentiment_score":-0.1219151153376228},{"text":"I just wanted to see what the options were if I transferred my existing contract over.","start":26.654999,"end":31.2,"sentiment":"neutral","sentiment_score":-0.10391885042190552}],"sentiment":"neutral","sentiment_score":-0.11368825137615204,"channel":1,"num_words":35,"start":21.215,"end":31.2},{"sentences":[{"text":"Sure.","start":33.68,"end":33.92,"sentiment":"neutral","sentiment_score":0.2256331592798233},{"text":"I'll be more than happy to check on that for you.","start":33.92,"end":35.84,"sentiment":"positive","sentiment_score":0.5781917653300546},{"text":"Could you provide your complete name associated on your account, please?","start":35.84,"end":40.42,"sentiment":"neutral","sentiment_score":0.1925261156125502}],"sentiment":"positive","sentiment_score":0.37841434128906415,"channel":0,"num_words":23,"start":33.68,"end":40.42},{"sentences":[{"text":"So I'm adding public, so I'll I'll be able to 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The representative confirmed the serviceable contract with their NBN network and provided Tammy with her billing information. The agent confirmed the address and process of transferring the contract to the new premise, and informed Tammy of the benefits of the new plan. The agent offered to send a photo of Tammy's current plan via email and assured her that their payment will be settled."},"intents":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary. May I have your name, please? Is it Annie?","start_word":1,"end_word":18,"intents":[{"intent":"Provide name","confidence_score":0.60661155}]},{"text":"I actually called last week in regards to terminating my contract, but Mhmm. the person I spoke to asked me to call back when I had further details about my new rental. I just wanted to see what the options were if I transferred my existing contract over. Sure.","start_word":38,"end_word":86,"intents":[{"intent":"End contract","confidence_score":0.29101902}]},{"text":"I'll be more than happy to check on that for you. Could you provide your complete name associated on your account, please?","start_word":87,"end_word":108,"intents":[{"intent":"Check account information","confidence_score":0.0065352116}]},{"text":"My account number is 535. Thank you so much.","start_word":151,"end_word":159,"intents":[{"intent":"Provide account number","confidence_score":0.2216106}]},{"text":"Could you provide me your birth date, please, since we're be talking about some changes in your account?","start_word":187,"end_word":204,"intents":[{"intent":"Provide birth date","confidence_score":0.46322295},{"intent":"Provide birth date","confidence_score":0.6205614},{"intent":"Provide birth date","confidence_score":0.35887238}]},{"text":"Could you provide me your birth date, please, since we're be talking about some changes in your account? Though it is just an inquiry. Yep. Twenty fifth of You get February a ninety three. twenty first of, Two '2 yeah, of February 22 one. thousand three. 11993. Thank you so much. And how about the identification number, please? 3. The account number?","start_word":187,"end_word":248,"intents":[{"intent":"Provide identity number","confidence_score":0.1229785}]},{"text":"and was confirmed that it was for NBN? Oh, not yet? But yes. Okay. May I have your complete new address, please? I know you've already mentioned about the NBN. I mean, it's serviceable with NBN. We just want to make sure that on our end that it's serviceable Yeah.","start_word":372,"end_word":421,"intents":[{"intent":"Confirm nbn serviceability","confidence_score":0.18312708}]},{"text":"I already have here your complete address. And for the process of transferring your contract for your new premise, here's what's gonna happen. Wait.","start_word":585,"end_word":608,"intents":[{"intent":"Transfer contract","confidence_score":0.40041193}]},{"text":"If we are to go check the other NBN offer or have you visited our website to see which plan are you going to Not yet because I was hoping you'd be able to see if the building comes have? up.","start_word":656,"end_word":696,"intents":[{"intent":"Check plan availability","confidence_score":0.1140699}]},{"text":"the lady that I spoke to last week mentioned that if I carry it over, they were able to give me $20 off for the next three months. Is that still applicable?","start_word":798,"end_word":829,"intents":[{"intent":"Communicate discount offer","confidence_score":0.010443233}]},{"text":"So for this one, we have to make sure that the router is service of I mean, compatible with the NBN. So could you provide me the complete mobile? Or if you can send me a picture, that will also be fine or better.","start_word":883,"end_word":926,"intents":[{"intent":"Send router","confidence_score":0.007998064}]},{"text":"Or if you can send me a picture, that will also be fine or better.","start_word":912,"end_word":926,"intents":[{"intent":"Send photo","confidence_score":0.63368165}]},{"text":"as I mean, to avoid me calling you back again regard asking again for the photos, since you already got me on the line, it'll be Yes.","start_word":1001,"end_word":1027,"intents":[{"intent":"Avoid calling back","confidence_score":0.08367204}]},{"text":"Can you send me your email address and I can send that through after the call?","start_word":1034,"end_word":1049,"intents":[{"intent":"Send email","confidence_score":0.340936}]},{"text":"if in I'll any just case, the chatbot won't work out. I'll just I'll go on the website and try the chatbot if that's easier. Yeah.","start_word":1129,"end_word":1154,"intents":[{"intent":"Try chatbot","confidence_score":0.0046681846}]},{"text":"So you will need to settle for I mean, settle the payment for the September invoice so that we can create a new service for the NBN plan. Mhmm.","start_word":1223,"end_word":1251,"intents":[{"intent":"Negotiate payment","confidence_score":0.0064718886}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.5447564125061035},{"text":"May I have your name, please? Is it Annie? Tammy Tammy, t a, m m, y. Hi, Amy.","start_word":9,"end_word":26,"sentiment":"neutral","sentiment_score":0.14548881351947784},{"text":"How are you doing?","start_word":27,"end_word":30,"sentiment":"positive","sentiment_score":0.3337721526622772},{"text":"How may I help you today? Hi. I actually called last week in regards to terminating my contract, but Mhmm. the person I spoke to asked me to call back when I had further details about my new rental. I just wanted to see what the options were if I transferred my existing contract over. Sure.","start_word":31,"end_word":86,"sentiment":"neutral","sentiment_score":-0.06122962012887001},{"text":"I'll be more than happy to check on that for you.","start_word":87,"end_word":97,"sentiment":"positive","sentiment_score":0.5451087355613708},{"text":"Could you provide your complete name associated on your account, please? So I'm adding public, so I'll I'll be able to provide Oh, the. sure. So That my first will name also is Tammy. help. So it's t a, m m, y, Alright. and my surname is l o u I e. Mhmm. My account number is 535.","start_word":98,"end_word":155,"sentiment":"neutral","sentiment_score":0.0631491020321846},{"text":"Thank you so much.","start_word":156,"end_word":159,"sentiment":"positive","sentiment_score":0.3825506269931793},{"text":"Give me one second. Right. Thank you so much. And this is a corporate service connection? No. Private. Personal. Oh, private personal. Thank you. I'm sorry. Uh-huh. Could you provide me your birth date, please, since we're be talking about some changes in your account? Though it is just an inquiry. Yep. Twenty fifth of You get February a ninety three. twenty first of, Two '2 yeah, of February 22 one. thousand three. 11993. Thank you so much. And how about the identification number, please? 3. The account number? No. The identification number from your password, driver's license. I don't have that handy at the moment. I'm out. Sure. No worries. No worries. No worries. Now let me see here. January 2025. Yeah. So you since you mentioned earlier that you've already con called last week regarding your account. Yes. So she mentioned not to terminate because I'll have to pay a cancellation Yeah. fee. So I just Yes. wanted to see what the options were if I transferred my existing contract to the new premise, but the new premise has NBN. Sure. We can do that. I just need your complete billing I mean, sorry. Have you already provided your new premise or new address to I mean, last week No. and was confirmed that it was for NBN? Oh, not yet? But yes. Okay. May I have your complete new address, please? I know you've already mentioned about the NBN. I mean, it's serviceable with NBN. We just want to make sure that on our end that it's serviceable Yeah. Sure. It's with 302 NBN. Mhmm. forward slash Mhmm. one six Alright. shoreline. So it's S H O R E L I M E, Drive, in Rhodes, R H O D E S. Sorry? And the I have I I was lost after the shoreline. Drive? Drive Yep. The suburb is Rhodes, Road. R H O D E S, Okay. and the postcode is 2138.","start_word":160,"end_word":486,"sentiment":"neutral","sentiment_score":0.001361462575261017},{"text":"Thank you so much.","start_word":487,"end_word":490,"sentiment":"positive","sentiment_score":0.4667562544345856},{"text":"Just give me one second. Let me enter your address. You I have Unit P O C Slash 16 Three Shoreline zero two. Drive Road. Yeah. 306. Is it Unit 302 and then the number 16 is the last number? 16 is the the Okay. Building number. 302 is the apartment number. Slow. Right. For this one, Annie, I need to confirm further. However, I am I'm seeing it a possibility that this is serviceable with our NBN network given that you mentioned it's that your new premise is under NBN. But no worries.","start_word":491,"end_word":584,"sentiment":"neutral","sentiment_score":0.04611463939889948},{"text":"I already have here your complete address.","start_word":585,"end_word":591,"sentiment":"positive","sentiment_score":0.3363136649131775},{"text":"And for the process of transferring your contract for your new premise, here's what's gonna happen. Wait. Let me go back to your account. Let me just see your current alright. So your current network right now is Supa. So that's a hello? Yep. Yes, Danny. So your current subscription is under Supa Network, and it's $79.95. So Correct. that's $4.50 over 20 MBPS. If we are to go check the other NBN offer or have you visited our website to see which plan are you going to Not yet because I was hoping you'd be able to see if the building comes have? up. Because last time when I joined, they were able to see if the building came up and were able to basically refer me to a few options. No worries. We'll make sure to properly check at this time under your I mean, for a new new new premise. So if you are to stay with the fifty m d p s oops. See. It's actually gonna be the same, $79.95. And your current plan with Supa is $79.95. So let me make sure. Supa. Sorry. It's yeah. $17.95. And And for then the the MBPN lady mentioned sorry. Mhmm. Go ahead. the lady that I spoke to last week mentioned that if I carry it over, they were able to give me $20 off for the next three months. Is that still applicable?","start_word":592,"end_word":829,"sentiment":"neutral","sentiment_score":0.09372358024120332},{"text":"Well, yeah, I can go ahead and communicate it with them. There's no need to worry for that.","start_word":830,"end_word":847,"sentiment":"positive","sentiment_score":0.437412828207016},{"text":"Okay. So would you still get the standard plan for 50 MBPS for NBN? Yes. If Okay. it's if it's Let me a if it's workable in my building in my new building. see. Yes. So for this one, we have to make sure that the router is service of I mean, compatible with the NBN. So could you provide me the complete mobile? Or if you can send me a picture, that will also be fine or better. The It would picture be the same one if it's on file. Otherwise, I can send the photo to you. oh, did you already send it before? I sent it previously when I joined when I first joined the plan. I don't know if it's And still on file. and is it via email? Yes.","start_word":848,"end_word":981,"sentiment":"neutral","sentiment_score":0.08102622383566045},{"text":"I'm happy to send it again if you don't have it.","start_word":982,"end_word":992,"sentiment":"positive","sentiment_score":0.4394938349723816},{"text":"Yes. So that will be better. So Yep. as I mean, to avoid me calling you back again regard asking again for the photos, since you already got me on the line, it'll be Yes. better to send a photo. Yep. Can you send me your email address and I can send that through after the call? Well, we can send you can send it while you're on the call. Well, when you go to our website, arital.net.au, you'll be able to see a chatbot chat head. You can just forward the photo to to the I'll have to do it when I'm off the phone. I'm just kind of walking chatbot. between work at the moment. Oh, I'm sure. using my phone to call Okay. Sure. Here's my email address. It's emperor mary, you. Sorry. if in I'll any just case, the chatbot won't work out. I'll just I'll go on the website and try the chatbot if that's easier. Yeah. You can K. too. Yeah. I'll visit that on my end. And so here's before we disconnect the call, so here's what's gonna happen. Since you have already received your invoice, that is going to be your September invoice even though you're gonna go ahead and transfer or sorry. When do you plan to transfer location? Next week. Next week. Do you have a specific date? Fourteenth. '14. So you will need to settle for I mean, settle the payment for the September invoice so that we can create a new service for the NBN plan. Mhmm. Since you will there's no there's there's not gonna be changes with the m the MBPS, which is still 50. The the price is still $79.95.","start_word":993,"end_word":1277,"sentiment":"neutral","sentiment_score":0.013030740108929182},{"text":"I think you'll I mean, this is all good.","start_word":1278,"end_word":1286,"sentiment":"positive","sentiment_score":0.39186397194862366},{"text":"You'll have to receive the same price on the next month, which is October onwards. And, also, I will also take into consideration what you had communicated with I mean, from last week. That is it $20 Yes. for three months or 20%? It's 20 twenty two dollars? dollars. Sure. I'll take note of that. No worries. We'll work on it on our end. Okay? Sure.","start_word":1287,"end_word":1352,"sentiment":"neutral","sentiment_score":0.10805568844079971},{"text":"Thank you so much.","start_word":1353,"end_word":1356,"sentiment":"positive","sentiment_score":0.4846181571483612},{"text":"I'll go ahead and give you a callback within the day to confirm the address. Okay. No And problem. then yeah. If you will be able to settle the payment today for September, we can go ahead and initiate oh, everything is paid.","start_word":1357,"end_word":1399,"sentiment":"neutral","sentiment_score":0.2535605728626251},{"text":"Everything is under I mean, everything is all good here.","start_word":1400,"end_word":1409,"sentiment":"positive","sentiment_score":0.485607385635376},{"text":"Since the September payment has been settled, once the NBN once we confirm that it is serviceable with NBN and also confirm that your router is compatible with NBN, we'll go ahead and start the changes today. Right? Okay. Okay.","start_word":1410,"end_word":1449,"sentiment":"neutral","sentiment_score":0.2985330820083618},{"text":"Thank you. Thank you No so worries.","start_word":1450,"end_word":1456,"sentiment":"positive","sentiment_score":0.3766528964042664},{"text":"much.","start_word":1457,"end_word":1457,"sentiment":"neutral","sentiment_score":0.29259973764419556},{"text":"Thank you. Bye.","start_word":1458,"end_word":1460,"sentiment":"positive","sentiment_score":0.6156238913536072},{"text":"Bye bye.","start_word":1461,"end_word":1462,"sentiment":"neutral","sentiment_score":0.3245834410190582},{"text":"Thank you so much. Have a great day. You too.","start_word":1463,"end_word":1472,"sentiment":"positive","sentiment_score":0.7601568698883057}],"average":{"sentiment":"neutral","sentiment_score":0.08558821257890663}}}}