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Your phone goes here in next Tuesday.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.76,"end":2.26,"sentiment":"neutral","sentiment_score":0.02321881800889969}],"sentiment":"neutral","sentiment_score":0.02321881800889969,"channel":1,"num_words":1,"start":1.76,"end":2.26},{"sentences":[{"text":"Oh, hi.","start":4.24,"end":4.98,"sentiment":"neutral","sentiment_score":0.20736822485923767},{"text":"Good day, Christian.","start":5.2799997,"end":6.58,"sentiment":"positive","sentiment_score":0.43517454465230304}],"sentiment":"positive","sentiment_score":0.3440520167350769,"channel":0,"num_words":5,"start":4.24,"end":6.58},{"sentences":[{"text":"Yes.","start":7.68,"end":8.18,"sentiment":"neutral","sentiment_score":0.23431918025016785},{"text":"What can I do","start":8.24,"end":8.8,"sentiment":"neutral","sentiment_score":0.09496803395450115}],"sentiment":"neutral","sentiment_score":0.12283826321363449,"channel":1,"num_words":5,"start":7.68,"end":8.8},{"sentences":[{"text":"Yeah.","start":8.72,"end":9.12,"sentiment":"neutral","sentiment_score":0.0775236040353775}],"sentiment":"neutral","sentiment_score":0.0775236040353775,"channel":0,"num_words":1,"start":8.72,"end":9.12},{"sentences":[{"text":"for you?","start":8.8,"end":9.54,"sentiment":"neutral","sentiment_score":0.05621328763663769}],"sentiment":"neutral","sentiment_score":0.05621328763663769,"channel":1,"num_words":2,"start":8.8,"end":9.54},{"sentences":[{"text":"It's it's Andrew Christian.","start":9.12,"end":11.46,"sentiment":"neutral","sentiment_score":0.003493232805340085},{"text":"Have I caught you in a bad time?","start":12.24,"end":13.94,"sentiment":"neutral","sentiment_score":-0.19092052523046732}],"sentiment":"neutral","sentiment_score":-0.1261159392185315,"channel":0,"num_words":12,"start":9.12,"end":13.94},{"sentences":[{"text":"Yes.","start":14.134999,"end":14.375,"sentiment":"neutral","sentiment_score":-0.04065912961959839},{"text":"You have.","start":14.375,"end":14.775,"sentiment":"neutral","sentiment_score":-0.05194545164704323},{"text":"But what are you after, mate?","start":14.775,"end":16.154999,"sentiment":"neutral","sentiment_score":-0.0373170350988706}],"sentiment":"neutral","sentiment_score":-0.04093913816743427,"channel":1,"num_words":9,"start":14.134999,"end":16.154999},{"sentences":[{"text":"Oh, yeah.","start":17.015,"end":17.735,"sentiment":"neutral","sentiment_score":-0.021114502102136612},{"text":"Well, I'm sorry.","start":17.735,"end":18.535,"sentiment":"neutral","sentiment_score":-0.0733805609246095},{"text":"But this is just a real quick question.","start":18.535,"end":20.135,"sentiment":"neutral","sentiment_score":-0.04591444483958185},{"text":"Just wanted to follow-up on you, mate.","start":20.135,"end":22.155,"sentiment":"neutral","sentiment_score":0.035578174250466485},{"text":"So we have spoken a few months ago, and we sent you a email regarding our compliance ready AI MDR platform called Vigilance AI.","start":22.215,"end":31.755001,"sentiment":"neutral","sentiment_score":0.02411425831572463}],"sentiment":"neutral","sentiment_score":0.004502344855361364,"channel":0,"num_words":44,"start":17.015,"end":31.755001},{"sentences":[{"text":"Yeah.","start":32.16,"end":32.399998,"sentiment":"neutral","sentiment_score":-0.07907480001449585},{"text":"No, mate.","start":32.399998,"end":32.879997,"sentiment":"negative","sentiment_score":-0.4564465284347534},{"text":"No.","start":32.879997,"end":33.12,"sentiment":"negative","sentiment_score":-0.60584557056427},{"text":"I","start":33.12,"end":33.199997,"sentiment":"negative","sentiment_score":-0.6210461258888245}],"sentiment":"negative","sentiment_score":-0.44377191066741944,"channel":1,"num_words":5,"start":32.16,"end":33.199997},{"sentences":[{"text":"And","start":33.12,"end":33.62,"sentiment":"negative","sentiment_score":-0.5809975266456604}],"sentiment":"negative","sentiment_score":-0.5809975266456604,"channel":0,"num_words":1,"start":33.12,"end":33.62},{"sentences":[{"text":"have I I have I have no interest.","start":33.199997,"end":35.54,"sentiment":"negative","sentiment_score":-0.7082341909408569},{"text":"Thank you very much for calling.","start":36.48,"end":38.0,"sentiment":"neutral","sentiment_score":-0.08703536043564479},{"text":"Appreciate it.","start":38.0,"end":38.98,"sentiment":"neutral","sentiment_score":0.32432760298252106},{"text":"Your phone goes here in next Tuesday.","start":40.702938,"end":42.64294,"sentiment":"neutral","sentiment_score":0.14500540494918823}],"sentiment":"neutral","sentiment_score":-0.19671272389266803,"channel":1,"num_words":23,"start":33.199997,"end":42.64294}]},"summary":{"result":"success","short":"The customer, Andrew Christian, calls and speaks with an agent named Christian. He follow-ups on an email sent a month prior regarding their compliance ready AI MDR platform, but the agent states that he has no interest and the call ends."},"intents":{"segments":[{"text":"Just wanted to follow-up on you, mate. So we have spoken a few months ago, and we sent you a email regarding our compliance ready AI MDR platform called Vigilance AI. Yeah.","start_word":48,"end_word":79,"intents":[{"intent":"Follow-up","confidence_score":0.044579756}]}]},"sentiments":{"segments":[{"text":"Hello? Oh, hi.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.14598509669303894},{"text":"Good day, Christian.","start_word":3,"end_word":5,"sentiment":"positive","sentiment_score":0.4352022707462311},{"text":"Yes. What can I Yeah. do for you? It's it's Andrew Christian. Have I caught you in a bad time? Yes. You have. But what are you after, mate? Oh, yeah. Well, I'm sorry. But this is just a real quick question. Just wanted to follow-up on you, mate. So we have spoken a few months ago, and we sent you a email regarding our compliance ready AI MDR platform called Vigilance AI. Yeah.","start_word":6,"end_word":79,"sentiment":"neutral","sentiment_score":-0.012044195085763931},{"text":"No, mate. No. And I have I I have I have no interest.","start_word":80,"end_word":92,"sentiment":"negative","sentiment_score":-0.6130596995353699},{"text":"Thank you very much for calling.","start_word":93,"end_word":98,"sentiment":"neutral","sentiment_score":-0.06619668006896973},{"text":"Appreciate it.","start_word":99,"end_word":100,"sentiment":"positive","sentiment_score":0.3354136049747467},{"text":"Your phone goes here in next Tuesday.","start_word":101,"end_word":107,"sentiment":"neutral","sentiment_score":0.14522936940193176}],"average":{"sentiment":"neutral","sentiment_score":-0.043600550237691625}}}}