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Let me just review your account. Okay. Hang on. Hello, Samson? Hello, Samson? Hello, Stanley? Can you hear me? Yes. So after coordinating this to the back end team, they said that it's not it's the issue has now been resolved. So now can we try to check, like, a speed test? Then you should be receiving a country which is Australia instead of US. Sorry? Can you please run a speed test? Then the result must give you the country which is Australia now instead of US or other country. I'm sorry? Yeah. That's correct. And you can also check your IP address at Google, the like, a blacklist check, and you should be seeing all is all goods now. All the website is goods now and should be working fine. Sorry. What is doesn't come off? Actually, no need for you to reboot the router. You just need to run a speed test via Google. Mhmm. Can you please open a browser on your phone or laptop or computer? Mhmm. Mhmm. Then just search run speed test or speed test. Mhmm. Then can you see the speed test by Okla? Okla? Okay. Yeah. Can you run a speed test, please? Then the result should give you the country, which is Australia and your correct IP that it's now back. You mean you do not have Internet connection? Okay. Then what are you using now on a speed test? I see. Okay. So can we try to connect with the router's Wi Fi and check? Actually actually, you're not supposed to press the reset button as this might delete the credentials of the router. Mhmm. May I know the color of the indicator light at the router? Is it red, green? But before, it has three lights or only Mhmm. Okay. I see. But upon checking on our end, it's saying the service is up and running. Can we try to turn off the router? Then mhmm. Yeah. Like or just turn off. Is there a turn off button at the back of it? Yeah. You can instead do that or unplug it, either of the two. Mhmm. Okay. Yeah. Can we try to yeah. Can we turn on can we turn it on now? Then let's try to connect with this router's Wi Fi. Yeah. Let's just wait for a few minutes for the connection to establish. Mhmm. Sorry? Sir, your line is breaking up. Yes. I can hear you now. Mhmm. Okay. I see. Hang on. Let me just check on your end the service. But can you try to connect with the Wi Fi? Let's see what does it says. Okay. May I know since when this happened that there's only two lights at the router? Okay. I see. I see. I'm going to reboot the network again on our side. Is it okay, like, we full power cycle the router? So I did reboot again the network on your address on our side. Yeah. And is it okay if you do a full power cycle with the router? Please, yeah, please unplug the router again, but this time, keep it unplugged for twenty minutes. And after that, plug it back in and check your Internet connection. Mhmm. Yeah. That's correct. Mhmm. So I'll note this step in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next step or escalate the issue needed. But regarding the GEO IP location, it's now been resolved, and you should be getting the correct location once you're on a speed test. So when you're on a speed test, it will show that that your location is correct. Should be Australia now, not US like like what it's showing before? Mhmm. Mhmm. Yeah. So I think the reset that our representative is talking about, the email is the TV streaming provider because you mentioned that you cannot access Australian content. Am I right? Yeah. So we suggest you clear the history or delete cache of the the application that you're trying to access. Then it should be mhmm. Yep. So I suggest you, like, reinstall or refresh the app or reset the history of it for it to detect the location is now US sorry, Australia, not US anymore. Yeah. So after the twenty minute wait, after we you do again the power cycle, just give us a callback if you still do not have the Internet connection. Okay. Thank you, Samson. 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Good morning. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nOkay. Am I speaking with Samson Stanley? Yeah. Is it okay if I put you on hold? Let me just review your account.\n\nOkay. Hang on. Hello, Samson? Hello, Samson? Hello, Stanley?\n\nCan you hear me? Yes. So after coordinating this to the back end team, they said that it's not it's the issue has now been resolved. So now can we try to check, like, a speed test? Then you should be receiving a country which is Australia instead of US.\n\nSorry? Can you please run a speed test? Then the result must give you the country which is Australia now instead of US or other country. I'm sorry? Yeah.\n\nThat's correct. And you can also check your IP address at Google, the like, a blacklist check, and you should be seeing all is all goods now. All the website is goods now and should be working fine. Sorry. What is doesn't come off?\n\nActually, no need for you to reboot the router. You just need to run a speed test via Google. Mhmm. Can you please open a browser on your phone or laptop or computer? Mhmm.\n\nMhmm. Then just search run speed test or speed test. Mhmm. Then can you see the speed test by Okla? Okla?\n\nOkay. Yeah. Can you run a speed test, please? Then the result should give you the country, which is Australia and your correct IP that it's now back. You mean you do not have Internet connection?\n\nOkay. Then what are you using now on a speed test? I see. Okay. So can we try to connect with the router's Wi Fi and check?\n\nActually actually, you're not supposed to press the reset button as this might delete the credentials of the router. Mhmm. May I know the color of the indicator light at the router? Is it red, green? But before, it has three lights or only Mhmm.\n\nOkay. I see. But upon checking on our end, it's saying the service is up and running. Can we try to turn off the router? Then mhmm.\n\nYeah. Like or just turn off. Is there a turn off button at the back of it? Yeah. You can instead do that or unplug it, either of the two.\n\nMhmm. Okay. Yeah. Can we try to yeah. Can we turn on can we turn it on now?\n\nThen let's try to connect with this router's Wi Fi. Yeah. Let's just wait for a few minutes for the connection to establish. Mhmm. Sorry?\n\nSir, your line is breaking up. Yes. I can hear you now. Mhmm. Okay.\n\nI see. Hang on. Let me just check on your end the service. But can you try to connect with the Wi Fi? Let's see what does it says.\n\nOkay. May I know since when this happened that there's only two lights at the router? Okay. I see. I see.\n\nI'm going to reboot the network again on our side. Is it okay, like, we full power cycle the router? So I did reboot again the network on your address on our side. Yeah. And is it okay if you do a full power cycle with the router?\n\nPlease, yeah, please unplug the router again, but this time, keep it unplugged for twenty minutes. And after that, plug it back in and check your Internet connection. Mhmm. Yeah. That's correct.\n\nMhmm. So I'll note this step in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next step or escalate the issue needed. But regarding the GEO IP location, it's now been resolved, and you should be getting the correct location once you're on a speed test. So when you're on a speed test, it will show that that your location is correct.\n\nShould be Australia now, not US like like what it's showing before? Mhmm. Mhmm. Yeah. So I think the reset that our representative is talking about, the email is the TV streaming provider because you mentioned that you cannot access Australian content.\n\nAm I right? Yeah. So we suggest you clear the history or delete cache of the the application that you're trying to access. Then it should be mhmm. Yep.\n\nSo I suggest you, like, reinstall or refresh the app or reset the history of it for it to detect the location is now US sorry, Australia, not US anymore. Yeah. So after the twenty minute wait, after we you do again the power cycle, just give us a callback if you still do not have the Internet connection. Okay. Thank you, Samson.\n\nBye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.08,"end":2.56,"sentiment":"neutral","sentiment_score":0.06783890724182129},{"text":"Good morning.","start":2.56,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.224863663315773},{"text":"This is Maureen from Airtel tech support.","start":3.1999998,"end":5.6,"sentiment":"neutral","sentiment_score":0.15753841400146484},{"text":"How can I assist you today?","start":5.6,"end":6.98,"sentiment":"neutral","sentiment_score":0.1562874192992846},{"text":"Mhmm.","start":12.16,"end":12.66,"sentiment":"neutral","sentiment_score":0.002862781286239624}],"sentiment":"neutral","sentiment_score":0.15064249582150402,"num_words":17,"start":2.08,"end":12.66},{"sentences":[{"text":"Okay.","start":65.4,"end":65.9,"sentiment":"neutral","sentiment_score":-0.05822813883423805},{"text":"Am I speaking with Samson Stanley?","start":67.325005,"end":69.425,"sentiment":"neutral","sentiment_score":-0.02176810964010656},{"text":"Yeah.","start":71.08501,"end":71.58501,"sentiment":"neutral","sentiment_score":0.01017230562865734},{"text":"Is it okay if I put you on hold?","start":71.965004,"end":73.565,"sentiment":"neutral","sentiment_score":0.02524137372771899},{"text":"Let me just review your account.","start":73.565,"end":75.105,"sentiment":"neutral","sentiment_score":0.012034509641428789}],"sentiment":"neutral","sentiment_score":0.005248475232687982,"num_words":23,"start":65.4,"end":75.105},{"sentences":[{"text":"Okay.","start":77.005005,"end":77.325005,"sentiment":"neutral","sentiment_score":0.02074268087744713},{"text":"Hang on.","start":77.325005,"end":78.065,"sentiment":"neutral","sentiment_score":0.012447130866348743},{"text":"Hello, Samson?","start":184.67499,"end":185.735,"sentiment":"neutral","sentiment_score":0.01486610621213913},{"text":"Hello, Samson?","start":188.76,"end":190.38,"sentiment":"neutral","sentiment_score":0.006791228428483009},{"text":"Hello, Stanley?","start":195.95999,"end":197.02,"sentiment":"neutral","sentiment_score":0.0005659942980855703}],"sentiment":"neutral","sentiment_score":0.010009288943062225,"num_words":9,"start":77.005005,"end":197.02},{"sentences":[{"text":"Can you hear me?","start":197.08,"end":198.06,"sentiment":"neutral","sentiment_score":-0.0035011228173971176},{"text":"Yes.","start":199.31999,"end":199.64,"sentiment":"neutral","sentiment_score":0.019981320947408676},{"text":"So after coordinating this to the back end team, they said that it's not it's the issue has now been resolved.","start":199.64,"end":209.64499,"sentiment":"neutral","sentiment_score":-0.0720815866121224},{"text":"So now can we try to check, like, a speed test?","start":212.345,"end":217.47,"sentiment":"neutral","sentiment_score":-0.010113483464176004},{"text":"Then you should be receiving a country which is Australia instead of US.","start":218.73001,"end":223.55,"sentiment":"neutral","sentiment_score":-0.0049363978636952546}],"sentiment":"neutral","sentiment_score":-0.03366315959021449,"num_words":50,"start":197.08,"end":223.55},{"sentences":[{"text":"Sorry?","start":229.85,"end":230.35,"sentiment":"neutral","sentiment_score":-0.039482999593019485},{"text":"Can you please run a speed test?","start":234.94499,"end":237.125,"sentiment":"neutral","sentiment_score":0.0012441896168248995},{"text":"Then the result must give you the country which is Australia now instead of US or other country.","start":237.905,"end":249.19,"sentiment":"neutral","sentiment_score":-0.002147568493253655},{"text":"I'm sorry?","start":256.21,"end":256.87,"sentiment":"neutral","sentiment_score":-0.028003440238535404},{"text":"Yeah.","start":257.415,"end":257.915,"sentiment":"neutral","sentiment_score":0.010883452370762823}],"sentiment":"neutral","sentiment_score":-0.003950114940004102,"num_words":29,"start":229.85,"end":257.915},{"sentences":[{"text":"That's correct.","start":263.495,"end":264.39502,"sentiment":"neutral","sentiment_score":0.1137949526309967},{"text":"And you can also check your IP address at Google, the like, a blacklist check, and you should be seeing all is all goods now.","start":264.855,"end":279.0,"sentiment":"neutral","sentiment_score":0.12036556616425514},{"text":"All the website is goods now and should be working fine.","start":279.0,"end":281.98,"sentiment":"positive","sentiment_score":0.5662305057048798},{"text":"Sorry.","start":297.125,"end":297.60498,"sentiment":"neutral","sentiment_score":-0.1488533318042755},{"text":"What is doesn't come off?","start":297.60498,"end":299.22,"sentiment":"neutral","sentiment_score":-0.0797508955001831}],"sentiment":"neutral","sentiment_score":0.20267401847311042,"num_words":44,"start":263.495,"end":299.22},{"sentences":[{"text":"Actually, no need for you to reboot the router.","start":305.54,"end":308.92,"sentiment":"neutral","sentiment_score":0.07803743208448093},{"text":"You just need to run a speed test via Google.","start":309.46,"end":312.52,"sentiment":"neutral","sentiment_score":0.08301766216754913},{"text":"Mhmm.","start":314.475,"end":314.975,"sentiment":"neutral","sentiment_score":0.032969675958156586},{"text":"Can you please open a browser on your phone or laptop or computer?","start":318.315,"end":322.73502,"sentiment":"neutral","sentiment_score":0.013740635154625544},{"text":"Mhmm.","start":323.035,"end":323.535,"sentiment":"neutral","sentiment_score":0.0050117820501327515}],"sentiment":"neutral","sentiment_score":0.05144480074865415,"num_words":34,"start":305.54,"end":323.535},{"sentences":[{"text":"Mhmm.","start":324.475,"end":324.975,"sentiment":"neutral","sentiment_score":0.011310143396258354},{"text":"Then just search run speed test or speed test.","start":325.515,"end":334.3,"sentiment":"neutral","sentiment_score":0.020038973436587386},{"text":"Mhmm.","start":336.19998,"end":336.69998,"sentiment":"neutral","sentiment_score":0.0254446379840374},{"text":"Then can you see the speed test by Okla?","start":336.91998,"end":340.54,"sentiment":"neutral","sentiment_score":0.037540382188227445},{"text":"Okla?","start":341.16,"end":341.66,"sentiment":"neutral","sentiment_score":-0.0046312641352415085}],"sentiment":"neutral","sentiment_score":0.026206557993732747,"num_words":21,"start":324.475,"end":341.66},{"sentences":[{"text":"Okay.","start":351.945,"end":352.445,"sentiment":"neutral","sentiment_score":-0.013691550120711328},{"text":"Yeah.","start":417.94,"end":418.44,"sentiment":"neutral","sentiment_score":0.07155726104974747},{"text":"Can you run a speed test, please?","start":418.66,"end":420.6,"sentiment":"neutral","sentiment_score":0.08110853710344859},{"text":"Then the result should give you the country, which is Australia and your correct IP that it's now back.","start":420.82,"end":432.385,"sentiment":"neutral","sentiment_score":0.1895580048623838},{"text":"You mean you do not have Internet connection?","start":442.56,"end":445.06,"sentiment":"neutral","sentiment_score":-0.24327052012085915}],"sentiment":"neutral","sentiment_score":0.06336287227976653,"num_words":36,"start":351.945,"end":445.06},{"sentences":[{"text":"Okay.","start":455.655,"end":456.05502,"sentiment":"neutral","sentiment_score":-0.04959716275334358},{"text":"Then what are you using now on a speed test?","start":456.05502,"end":459.195,"sentiment":"neutral","sentiment_score":-0.01733512617647648},{"text":"I see.","start":465.73502,"end":466.215,"sentiment":"neutral","sentiment_score":-0.025215244852006435},{"text":"Okay.","start":466.215,"end":466.715,"sentiment":"neutral","sentiment_score":-0.009000941179692745},{"text":"So can we try to connect with the router's Wi Fi and check?","start":466.935,"end":472.44,"sentiment":"neutral","sentiment_score":-0.018953810804165326}],"sentiment":"neutral","sentiment_score":-0.01958442206873938,"num_words":27,"start":455.655,"end":472.44},{"sentences":[{"text":"Actually actually, you're not supposed to press the reset button as this might delete the credentials of the router.","start":484.27502,"end":494.77502,"sentiment":"neutral","sentiment_score":-0.24358613004809931},{"text":"Mhmm.","start":498.44998,"end":498.94998,"sentiment":"neutral","sentiment_score":-0.03505496680736542},{"text":"May I know the color of the indicator light at the router?","start":501.81,"end":504.94998,"sentiment":"neutral","sentiment_score":-0.029863531856487196},{"text":"Is it red, green?","start":506.21,"end":508.38998,"sentiment":"neutral","sentiment_score":-0.02151946071535349},{"text":"But before, it has three lights or only Mhmm.","start":515.925,"end":525.77,"sentiment":"neutral","sentiment_score":-0.045359902497794896}],"sentiment":"neutral","sentiment_score":-0.1225749063409037,"num_words":45,"start":484.27502,"end":525.77},{"sentences":[{"text":"Okay.","start":528.79004,"end":529.19,"sentiment":"neutral","sentiment_score":-0.016321349889039993},{"text":"I see.","start":529.19,"end":529.77,"sentiment":"neutral","sentiment_score":-0.017446625977754593},{"text":"But upon checking on our end, it's saying the service is up and running.","start":529.83,"end":536.49,"sentiment":"neutral","sentiment_score":0.08162800049675363},{"text":"Can we try to turn off the router?","start":537.35004,"end":539.53,"sentiment":"neutral","sentiment_score":0.007287306943908334},{"text":"Then mhmm.","start":541.96497,"end":546.285,"sentiment":"neutral","sentiment_score":0.001918584806844592}],"sentiment":"neutral","sentiment_score":0.04273011223240583,"num_words":27,"start":528.79004,"end":546.285},{"sentences":[{"text":"Yeah.","start":546.285,"end":546.685,"sentiment":"neutral","sentiment_score":0.027169600129127502},{"text":"Like or just turn off.","start":546.685,"end":549.005,"sentiment":"neutral","sentiment_score":0.002568516507744789},{"text":"Is there a turn off button at the back of it?","start":549.005,"end":551.665,"sentiment":"neutral","sentiment_score":0.008181099356575445},{"text":"Yeah.","start":553.485,"end":553.985,"sentiment":"neutral","sentiment_score":0.05070587992668152},{"text":"You can instead do that or unplug it, either of the two.","start":554.36005,"end":558.62006,"sentiment":"neutral","sentiment_score":0.020189373365913827}],"sentiment":"neutral","sentiment_score":0.014099421196927626,"num_words":30,"start":546.285,"end":558.62006},{"sentences":[{"text":"Mhmm.","start":564.44,"end":564.76,"sentiment":"neutral","sentiment_score":0.0517309196293354},{"text":"Okay.","start":564.76,"end":565.26,"sentiment":"neutral","sentiment_score":0.09898629039525986},{"text":"Yeah.","start":579.615,"end":580.015,"sentiment":"neutral","sentiment_score":0.11620378494262695},{"text":"Can we try to yeah.","start":580.015,"end":581.535,"sentiment":"neutral","sentiment_score":0.11102227419614792},{"text":"Can we turn on can we turn it on now?","start":581.535,"end":584.89,"sentiment":"neutral","sentiment_score":0.11783627867698669}],"sentiment":"neutral","sentiment_score":0.11113306403987938,"num_words":18,"start":564.44,"end":584.89},{"sentences":[{"text":"Then let's try to connect with this router's Wi Fi.","start":591.58997,"end":596.41,"sentiment":"neutral","sentiment_score":0.07613790519535542},{"text":"Yeah.","start":619.46,"end":619.7,"sentiment":"neutral","sentiment_score":0.060848988592624664},{"text":"Let's just wait for a few minutes for the connection to establish.","start":619.7,"end":623.88,"sentiment":"neutral","sentiment_score":0.07556219554195802},{"text":"Mhmm.","start":626.365,"end":626.865,"sentiment":"neutral","sentiment_score":-0.0016314750537276268},{"text":"Sorry?","start":683.385,"end":683.885,"sentiment":"neutral","sentiment_score":-0.26509496569633484}],"sentiment":"neutral","sentiment_score":0.0584899178519845,"num_words":25,"start":591.58997,"end":683.885},{"sentences":[{"text":"Sir, your line is breaking up.","start":689.98004,"end":691.84,"sentiment":"negative","sentiment_score":-0.42431766788164776},{"text":"Yes.","start":695.98004,"end":696.3,"sentiment":"neutral","sentiment_score":-0.021937809884548187},{"text":"I can hear you now.","start":696.3,"end":697.44,"sentiment":"neutral","sentiment_score":-0.030705192312598228},{"text":"Mhmm.","start":701.5,"end":702.0,"sentiment":"neutral","sentiment_score":-0.130391925573349},{"text":"Okay.","start":717.15,"end":717.47003,"sentiment":"neutral","sentiment_score":-0.06410625576972961}],"sentiment":"neutral","sentiment_score":-0.20827628286289318,"num_words":14,"start":689.98004,"end":717.47003},{"sentences":[{"text":"I see.","start":717.47003,"end":718.21,"sentiment":"neutral","sentiment_score":-0.03143798466771841},{"text":"Hang on.","start":719.31,"end":719.63,"sentiment":"neutral","sentiment_score":-0.029528392478823665},{"text":"Let me just check on your end the service.","start":719.63,"end":722.45,"sentiment":"neutral","sentiment_score":0.029068274423480034},{"text":"But can you try to connect with the Wi Fi?","start":725.79,"end":728.67,"sentiment":"neutral","sentiment_score":0.01677230019122362},{"text":"Let's see what does it says.","start":728.67,"end":731.65,"sentiment":"neutral","sentiment_score":-0.04535732542475065}],"sentiment":"neutral","sentiment_score":0.0012158884442058102,"num_words":29,"start":717.47003,"end":731.65},{"sentences":[{"text":"Okay.","start":750.35,"end":750.85,"sentiment":"neutral","sentiment_score":-0.10829516500234604},{"text":"May I know since when this happened that there's only two lights at the router?","start":750.91003,"end":755.65,"sentiment":"neutral","sentiment_score":-0.11873123198747634},{"text":"Okay.","start":761.79,"end":762.19,"sentiment":"neutral","sentiment_score":-0.03535011410713196},{"text":"I see.","start":762.19,"end":762.85,"sentiment":"neutral","sentiment_score":-0.03870698623359203},{"text":"I see.","start":762.855,"end":764.275,"sentiment":"neutral","sentiment_score":-0.044763077050447464}],"sentiment":"neutral","sentiment_score":-0.0995978040709382,"num_words":21,"start":750.35,"end":764.275},{"sentences":[{"text":"I'm going to reboot the network again on our side.","start":764.695,"end":768.71497,"sentiment":"neutral","sentiment_score":-0.08479422852396964},{"text":"Is it okay, like, we full power cycle the router?","start":770.855,"end":774.555,"sentiment":"neutral","sentiment_score":-0.04121291190385819},{"text":"So I did reboot again the network on your address on our side.","start":779.02,"end":785.58,"sentiment":"neutral","sentiment_score":-0.03736223352070038},{"text":"Yeah.","start":785.58,"end":786.08,"sentiment":"neutral","sentiment_score":-0.0342683307826519},{"text":"And is it okay if you do a full power cycle with the router?","start":786.22,"end":790.48,"sentiment":"neutral","sentiment_score":0.12687736643212183}],"sentiment":"neutral","sentiment_score":-0.00007845084959020217,"num_words":48,"start":764.695,"end":790.48},{"sentences":[{"text":"Please, yeah, please unplug the router again, but this time, keep it unplugged for twenty minutes.","start":792.07495,"end":797.375,"sentiment":"neutral","sentiment_score":0.028938216506503522},{"text":"And after that, plug it back in and check your Internet connection.","start":798.15497,"end":801.855,"sentiment":"neutral","sentiment_score":0.03977670551588138},{"text":"Mhmm.","start":812.06,"end":812.54,"sentiment":"neutral","sentiment_score":0.028087062761187553},{"text":"Yeah.","start":812.54,"end":812.78,"sentiment":"neutral","sentiment_score":0.11676521599292757},{"text":"That's correct.","start":812.78,"end":813.6,"sentiment":"neutral","sentiment_score":0.16640853136777878}],"sentiment":"neutral","sentiment_score":0.04431253974325955,"num_words":32,"start":792.07495,"end":813.6},{"sentences":[{"text":"Mhmm.","start":815.82,"end":816.32,"sentiment":"neutral","sentiment_score":0.06735354661941528},{"text":"So I'll note this step in your account.","start":818.06,"end":820.56,"sentiment":"neutral","sentiment_score":0.1345118973404169},{"text":"And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next step or escalate the issue needed.","start":821.195,"end":829.935,"sentiment":"neutral","sentiment_score":-0.015498438355280086},{"text":"But regarding the GEO IP location, it's now been resolved, and you should be getting the correct location once you're on a speed test.","start":830.235,"end":841.27997,"sentiment":"neutral","sentiment_score":0.2658492202560107},{"text":"So when you're on a speed test, it will show that that your location is correct.","start":842.06,"end":848.31995,"sentiment":"neutral","sentiment_score":0.2443134794011712}],"sentiment":"neutral","sentiment_score":0.13502340314242942,"num_words":81,"start":815.82,"end":848.31995},{"sentences":[{"text":"Should be Australia now, not US like like what it's showing before?","start":848.93994,"end":857.255,"sentiment":"neutral","sentiment_score":0.020424996968358755},{"text":"Mhmm.","start":860.51495,"end":861.01495,"sentiment":"neutral","sentiment_score":-0.03245561569929123},{"text":"Mhmm.","start":867.1,"end":867.6,"sentiment":"neutral","sentiment_score":-0.04819249361753464},{"text":"Yeah.","start":889.95496,"end":890.45496,"sentiment":"neutral","sentiment_score":-0.02210728265345097},{"text":"So I think the reset that our representative is talking about, the email is the TV streaming provider because you mentioned that you cannot access Australian content.","start":890.51495,"end":905.26,"sentiment":"neutral","sentiment_score":-0.25755613214439815}],"sentiment":"neutral","sentiment_score":-0.1621826427678267,"num_words":42,"start":848.93994,"end":905.26},{"sentences":[{"text":"Am I right?","start":905.26,"end":906.08,"sentiment":"neutral","sentiment_score":-0.12385583172241847},{"text":"Yeah.","start":907.82,"end":908.32,"sentiment":"neutral","sentiment_score":-0.041947223246097565},{"text":"So we suggest you clear the history or delete cache of the the application that you're trying to access.","start":908.46,"end":920.175,"sentiment":"neutral","sentiment_score":-0.0829188727626675},{"text":"Then it should be mhmm.","start":922.555,"end":924.65497,"sentiment":"neutral","sentiment_score":-0.15485994815826415},{"text":"Yep.","start":927.51,"end":927.99,"sentiment":"neutral","sentiment_score":0.033198822289705276}],"sentiment":"neutral","sentiment_score":-0.09414049032433279,"num_words":29,"start":905.26,"end":927.99},{"sentences":[{"text":"So I suggest you, like, reinstall or refresh the app or reset the history of it for it to detect the location is now US sorry, Australia, not US anymore.","start":927.99,"end":942.025,"sentiment":"neutral","sentiment_score":-0.03528266549110413},{"text":"Yeah.","start":954.54,"end":955.04,"sentiment":"neutral","sentiment_score":-0.036476969718933105},{"text":"So after the twenty minute wait, after we you do again the power cycle, just give us a callback if you still do not have the Internet connection.","start":955.18,"end":965.27997,"sentiment":"neutral","sentiment_score":-0.13568160150732314},{"text":"Okay.","start":968.13293,"end":968.6129,"sentiment":"neutral","sentiment_score":0.32051408290863037},{"text":"Thank you, Samson.","start":968.6129,"end":969.9729,"sentiment":"positive","sentiment_score":0.7349573969841003}],"sentiment":"neutral","sentiment_score":-0.03759770639359005,"num_words":63,"start":927.99,"end":969.9729},{"sentences":[{"text":"Bye for now.","start":969.9729,"end":970.8729,"sentiment":"neutral","sentiment_score":0.09273683776458104}],"sentiment":"neutral","sentiment_score":0.09273683776458104,"num_words":3,"start":969.9729,"end":970.8729}]}}]},{"alternatives":[{"transcript":"Yeah. Good afternoon. This is Samson. I'm calling you with respect to my Internet. I've called earlier. That was on it was on Wednesday about not being able to use my Internet because it's showing different locations. I can't even use the my stand on the TV because it's showing a location that is not Australia. And I have I have done a lot of research on it, and it's still happening. As a matter of fact, I had to reset it again now, and for for a long time, it's not even coming up. Honestly, I'm not I'm I'm not really happy with all this. If this keeps happening, I I wouldn't mind to move to another provider because this is this is really stressing me out. Yes. No worries. This message has been transcribed. One moment. Yes. Yep. What did you say I should do? What did you say I should do? The the the the check, and it's showing Australia. Did you say that the the text from the end and it's showing Australia? I I I I pressed on the reset button again. So but I don't know why it's taking time to come up. The the router. I actually reset the router. So how do I do that? Yeah. I already opened it. Okay. Just hold on. I don't have I don't have a good mobile network yet. Yeah. I've seen a Speedtest by Ocular. But even as I even as I speak now, my my Wi Fi is not working. It's not work. Yes. The router the the router is on, but it's not showing any Internet service. My mobile data. I don't know because yeah. I I like, I I told you, I I have to re I have to reset it again. And since then, it is not coming up. So what do I need to do now? It's it's it's only two green is showing. It has before before it has the four lights. I see. Turn it off from the sockets. From the yep. Okay. Just turn it at the turn it off at the back. I should turn it on again. Okay. The the the light the power light is is the is the only one blinking for now. Okay. It's showing green now, but the one for the Wi Fi symbol is not not not light is showing there. Can you hear me? Can you hear me now? Yeah. I said the light is showing, but on the on the Wi Fi on the Wi Fi symbol, there is no light showing at all. The Wi Fi is not coming up. It's not showing. It's not even showing on my phone. And on the router on the router, the the symbol for the Wi Fi, there is no light showing there. That's before I called you. Sorry? Okay. Okay. I should I should unplug it for for twenty minutes. Okay. And I I I want to ask because you guys sent a mail that we I need to reset. I I can press on the reset if if it's not working. I hope this one was the is it the broadband service? I hope the reset is not the problem because it should be showing from your end. You said this is good from your end. Right? Yes. Okay. No. I did not I did not delete it. Okay. No worries. I I it is fine. I just I just wish that the Internet will come back at least because this is the mental lens now. Okay. No worries. Yeah. 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Good afternoon. This is Samson. I'm calling you with respect to my Internet. I've called earlier.\n\nThat was on it was on Wednesday about not being able to use my Internet because it's showing different locations. I can't even use the my stand on the TV because it's showing a location that is not Australia. And I have I have done a lot of research on it, and it's still happening. As a matter of fact, I had to reset it again now, and for for a long time, it's not even coming up. Honestly, I'm not I'm I'm not really happy with all this.\n\nIf this keeps happening, I I wouldn't mind to move to another provider because this is this is really stressing me out. Yes. No worries. This message has been transcribed. One moment.\n\nYes. Yep. What did you say I should do? What did you say I should do? The the the the check, and it's showing Australia.\n\nDid you say that the the text from the end and it's showing Australia? I I I I pressed on the reset button again. So but I don't know why it's taking time to come up. The the router. I actually reset the router.\n\nSo how do I do that? Yeah. I already opened it. Okay. Just hold on.\n\nI don't have I don't have a good mobile network yet. Yeah. I've seen a Speedtest by Ocular. But even as I even as I speak now, my my Wi Fi is not working. It's not work.\n\nYes. The router the the router is on, but it's not showing any Internet service. My mobile data. I don't know because yeah. I I like, I I told you, I I have to re I have to reset it again.\n\nAnd since then, it is not coming up. So what do I need to do now? It's it's it's only two green is showing. It has before before it has the four lights. I see.\n\nTurn it off from the sockets. From the yep. Okay. Just turn it at the turn it off at the back. I should turn it on again.\n\nOkay. The the the light the power light is is the is the only one blinking for now. Okay. It's showing green now, but the one for the Wi Fi symbol is not not not light is showing there. Can you hear me?\n\nCan you hear me now? Yeah. I said the light is showing, but on the on the Wi Fi on the Wi Fi symbol, there is no light showing at all. The Wi Fi is not coming up. It's not showing.\n\nIt's not even showing on my phone. And on the router on the router, the the symbol for the Wi Fi, there is no light showing there. That's before I called you. Sorry? Okay.\n\nOkay. I should I should unplug it for for twenty minutes. Okay. And I I I want to ask because you guys sent a mail that we I need to reset. I I can press on the reset if if it's not working.\n\nI hope this one was the is it the broadband service? I hope the reset is not the problem because it should be showing from your end. You said this is good from your end. Right? Yes.\n\nOkay. No. I did not I did not delete it. Okay. No worries.\n\nI I it is fine. I just I just wish that the Internet will come back at least because this is the mental lens now. Okay. No worries. Yeah.\n\nBye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":8.0,"end":8.32,"sentiment":"neutral","sentiment_score":0.03883259370923042},{"text":"Good afternoon.","start":8.32,"end":9.059999,"sentiment":"neutral","sentiment_score":0.07902729324996471},{"text":"This is Samson.","start":9.5199995,"end":10.58,"sentiment":"neutral","sentiment_score":0.03031734439233939},{"text":"I'm calling you with respect to my Internet.","start":11.92,"end":15.425,"sentiment":"neutral","sentiment_score":-0.009116908826399595},{"text":"I've called earlier.","start":15.565001,"end":17.265,"sentiment":"neutral","sentiment_score":-0.11104579518238704}],"sentiment":"neutral","sentiment_score":-0.00695490839836352,"num_words":17,"start":8.0,"end":17.265},{"sentences":[{"text":"That was on it was on Wednesday about not being able to use my Internet because it's showing different locations.","start":17.725,"end":27.199999,"sentiment":"neutral","sentiment_score":-0.15903921686112882},{"text":"I can't even use the my stand on the TV because it's showing a location that is not Australia.","start":27.34,"end":34.48,"sentiment":"neutral","sentiment_score":-0.27613075155960887},{"text":"And I have I have done a lot of research on it, and it's still happening.","start":35.5,"end":42.575,"sentiment":"negative","sentiment_score":-0.33666761312633753},{"text":"As a matter of fact, I had to reset it again now, and for for a long time, it's not even coming up.","start":43.115,"end":50.735,"sentiment":"negative","sentiment_score":-0.33345683631689654},{"text":"Honestly, I'm not I'm I'm not really happy with all this.","start":51.675,"end":54.955,"sentiment":"negative","sentiment_score":-0.7137588425116106}],"sentiment":"neutral","sentiment_score":-0.3296045497729537,"num_words":89,"start":17.725,"end":54.955},{"sentences":[{"text":"If this keeps happening, I I wouldn't mind to move to another provider because this is this is really stressing me 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do?","start":226.54501,"end":228.085,"sentiment":"neutral","sentiment_score":-0.025320327441607202},{"text":"What did you say I should do?","start":231.345,"end":233.205,"sentiment":"neutral","sentiment_score":-0.024155808479658196},{"text":"The the the the check, and it's showing Australia.","start":250.86,"end":253.59999,"sentiment":"neutral","sentiment_score":-0.0075503384901417624}],"sentiment":"neutral","sentiment_score":-0.015179601721465588,"num_words":25,"start":198.275,"end":253.59999},{"sentences":[{"text":"Did you say that the the text from the end and it's showing Australia?","start":257.775,"end":261.875,"sentiment":"neutral","sentiment_score":0.011477344602878605},{"text":"I I I I pressed on the reset button again.","start":283.41998,"end":287.545,"sentiment":"neutral","sentiment_score":-0.029391738027334212},{"text":"So but I don't know why it's taking time to come up.","start":287.605,"end":290.665,"sentiment":"neutral","sentiment_score":-0.298943717032671},{"text":"The 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again.","start":477.255,"end":482.075,"sentiment":"neutral","sentiment_score":-0.15588754415512085}],"sentiment":"neutral","sentiment_score":-0.17764635856558636,"num_words":41,"start":446.115,"end":482.075},{"sentences":[{"text":"And since then, it is not coming up.","start":482.695,"end":485.355,"sentiment":"neutral","sentiment_score":-0.11315626930445433},{"text":"So what do I need to do now?","start":496.88998,"end":498.91,"sentiment":"neutral","sentiment_score":-0.08153680432587862},{"text":"It's it's it's only two green is showing.","start":501.795,"end":512.85504,"sentiment":"neutral","sentiment_score":-0.04793010698631406},{"text":"It has before before it has the four lights.","start":520.05,"end":524.23,"sentiment":"neutral","sentiment_score":-0.0564857783416907},{"text":"I see.","start":541.785,"end":542.365,"sentiment":"neutral","sentiment_score":0.004852002952247858}],"sentiment":"neutral","sentiment_score":-0.06970438411725419,"num_words":35,"start":482.695,"end":542.365},{"sentences":[{"text":"Turn it off from the sockets.","start":542.73,"end":544.27,"sentiment":"neutral","sentiment_score":-0.006274830860396226},{"text":"From the yep.","start":546.41,"end":552.35,"sentiment":"neutral","sentiment_score":0.006876060739159584},{"text":"Okay.","start":559.98505,"end":560.385,"sentiment":"neutral","sentiment_score":0.06824669241905212},{"text":"Just turn it at the turn it off at the back.","start":560.385,"end":563.60504,"sentiment":"neutral","sentiment_score":0.04593997685746713},{"text":"I should turn it on again.","start":573.83997,"end":575.22,"sentiment":"neutral","sentiment_score":0.14442994321386018}],"sentiment":"neutral","sentiment_score":0.052709084969979746,"num_words":27,"start":542.73,"end":575.22},{"sentences":[{"text":"Okay.","start":586.25494,"end":586.75494,"sentiment":"neutral","sentiment_score":0.06691166013479233},{"text":"The the the light the power light is is the is the only one blinking for now.","start":610.06,"end":617.795,"sentiment":"neutral","sentiment_score":-0.05087349147481077},{"text":"Okay.","start":625.055,"end":625.555,"sentiment":"neutral","sentiment_score":0.019358059391379356},{"text":"It's showing green now, but the one for the Wi Fi symbol is not not not light is showing there.","start":671.995,"end":680.895,"sentiment":"neutral","sentiment_score":-0.18043001033365727},{"text":"Can you hear me?","start":686.25,"end":694.00995,"sentiment":"neutral","sentiment_score":-0.2688347138464451}],"sentiment":"neutral","sentiment_score":-0.12703531854894273,"num_words":43,"start":586.25494,"end":694.00995},{"sentences":[{"text":"Can you hear me now?","start":694.00995,"end":695.23,"sentiment":"neutral","sentiment_score":-0.1411641061306},{"text":"Yeah.","start":697.855,"end":698.175,"sentiment":"neutral","sentiment_score":-0.08583298325538635},{"text":"I said the light is showing, but on the on the Wi Fi on the Wi Fi symbol, there is no light showing at all.","start":698.175,"end":709.555,"sentiment":"neutral","sentiment_score":-0.21540944457054137},{"text":"The Wi Fi is not coming up.","start":733.15497,"end":734.755,"sentiment":"neutral","sentiment_score":-0.32810346356460024},{"text":"It's not showing.","start":734.755,"end":735.65497,"sentiment":"negative","sentiment_score":-0.39310113588968915}],"sentiment":"neutral","sentiment_score":-0.23543700684861438,"num_words":41,"start":694.00995,"end":735.65497},{"sentences":[{"text":"It's not even showing on my phone.","start":736.835,"end":738.855,"sentiment":"negative","sentiment_score":-0.36238405108451843},{"text":"And on the router on the router, the the symbol for the Wi Fi, there is no light showing there.","start":739.32996,"end":745.51,"sentiment":"neutral","sentiment_score":-0.24727896600961685},{"text":"That's before I called you.","start":756.505,"end":757.96497,"sentiment":"neutral","sentiment_score":-0.12040586024522781},{"text":"Sorry?","start":776.92,"end":777.42,"sentiment":"neutral","sentiment_score":-0.07990783452987671},{"text":"Okay.","start":783.22504,"end":783.72504,"sentiment":"neutral","sentiment_score":-0.0030073076486587524}],"sentiment":"neutral","sentiment_score":-0.2402121212114306,"num_words":34,"start":736.835,"end":783.72504},{"sentences":[{"text":"Okay.","start":791.82,"end":792.32,"sentiment":"neutral","sentiment_score":0.0885179415345192},{"text":"I should I should unplug it for for twenty minutes.","start":808.995,"end":815.015,"sentiment":"neutral","sentiment_score":0.06485407184809447},{"text":"Okay.","start":859.44,"end":859.94,"sentiment":"neutral","sentiment_score":0.00849558413028717},{"text":"And I I I want to ask because you guys sent a mail that we I need to reset.","start":860.415,"end":867.075,"sentiment":"neutral","sentiment_score":-0.1217343384694112},{"text":"I I can press on the reset if if it's not working.","start":867.855,"end":871.15497,"sentiment":"neutral","sentiment_score":-0.08481795092423756}],"sentiment":"neutral","sentiment_score":-0.06012124646195145,"num_words":43,"start":791.82,"end":871.15497},{"sentences":[{"text":"I hope this one was the is it the broadband service?","start":872.33496,"end":877.61,"sentiment":"neutral","sentiment_score":-0.012150556695732203},{"text":"I hope the reset is not the problem because it should be showing from your end.","start":880.47003,"end":886.87,"sentiment":"neutral","sentiment_score":0.14485995983704925},{"text":"You said this is good from your end.","start":886.87,"end":888.87,"sentiment":"positive","sentiment_score":0.33955250307917595},{"text":"Right?","start":888.87,"end":889.275,"sentiment":"neutral","sentiment_score":0.19405004382133484},{"text":"Yes.","start":906.54,"end":907.04,"sentiment":"neutral","sentiment_score":-0.02989841438829899}],"sentiment":"neutral","sentiment_score":0.13688310507584261,"num_words":37,"start":872.33496,"end":907.04},{"sentences":[{"text":"Okay.","start":914.54,"end":915.04,"sentiment":"neutral","sentiment_score":-0.05204922705888748},{"text":"No.","start":922.455,"end":922.775,"sentiment":"neutral","sentiment_score":-0.169479101896286},{"text":"I did not I did not delete it.","start":922.775,"end":925.675,"sentiment":"neutral","sentiment_score":-0.11599822994321585},{"text":"Okay.","start":942.43,"end":942.93,"sentiment":"neutral","sentiment_score":0.1095609813928604},{"text":"No worries.","start":943.07,"end":943.71,"sentiment":"neutral","sentiment_score":0.13129372894763947}],"sentiment":"neutral","sentiment_score":-0.059797363785596996,"num_words":13,"start":914.54,"end":943.71},{"sentences":[{"text":"I I it is fine.","start":943.71,"end":945.23004,"sentiment":"neutral","sentiment_score":0.260384726524353},{"text":"I just I just wish that the Internet will come back at least because this is the mental lens now.","start":945.23004,"end":953.455,"sentiment":"neutral","sentiment_score":0.020536501333117484},{"text":"Okay.","start":966.02997,"end":966.52997,"sentiment":"neutral","sentiment_score":0.044688448309898376},{"text":"No worries.","start":966.58997,"end":967.33,"sentiment":"neutral","sentiment_score":0.13338232785463333},{"text":"Yeah.","start":969.87,"end":970.11,"sentiment":"positive","sentiment_score":0.4773161113262177}],"sentiment":"neutral","sentiment_score":0.0862559611941206,"num_words":29,"start":943.71,"end":970.11},{"sentences":[{"text":"Bye.","start":970.11,"end":970.61,"sentiment":"neutral","sentiment_score":0.22864584624767303}],"sentiment":"neutral","sentiment_score":0.22864584624767303,"num_words":1,"start":970.11,"end":970.61}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Yeah. Good afternoon. This is Samson. I'm calling\n\nChannel 0: Mhmm.\n\nChannel 1: you with respect to my Internet. I've called earlier. That was on it was on Wednesday about not being able to use my Internet because it's showing different locations. I can't even use the my stand on the TV because it's showing a location that is not Australia. And I have I have done a lot of research on it, and it's still happening.\n\nAs a matter of fact, I had to reset it again now, and for for a long time, it's not even coming up. Honestly, I'm not I'm I'm not really happy with all this. If this keeps happening, I I wouldn't mind to move to another provider because this is this is really stressing me out.\n\nChannel 0: Okay. Am I speaking with Samson Stanley?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. Is it okay if I put you on hold? Let me just review your account.\n\nChannel 1: No worries.\n\nChannel 0: Okay. Hang on. Hello, Samson? Hello, Samson?\n\nChannel 1: This message has been transcribed. One moment.\n\nChannel 0: Hello, Stanley? Can you hear me?\n\nChannel 1: Yes. Yep.\n\nChannel 0: Yes. So after coordinating this to the back end team, they said that it's not it's the issue has now been resolved. So now can we try to check, like, a speed test? Then you should be receiving a country which is Australia instead of US.\n\nChannel 1: What did you say I should do?\n\nChannel 0: Sorry?\n\nChannel 1: What did you say I should do?\n\nChannel 0: Can you please run a speed test? Then the result must give you the country which is Australia now instead of US or other country.\n\nChannel 1: The the the the check, and it's showing Australia.\n\nChannel 0: I'm sorry? Yeah.\n\nChannel 1: Did you say that the the text from the end and it's showing Australia?\n\nChannel 0: That's correct. And you can also check your IP address at Google, the like, a blacklist check, and you should be seeing all is all goods now. All the website is goods now and should be working fine.\n\nChannel 1: I I I I pressed on the reset button again. So but I don't know why it's taking time to come up.\n\nChannel 0: Sorry. What is doesn't come off?\n\nChannel 1: The the router. I actually reset the router.\n\nChannel 0: Actually, no need for you to reboot the router. You just need to run a speed test via Google.\n\nChannel 1: So how\n\nChannel 0: Mhmm.\n\nChannel 1: do I do\n\nChannel 0: Can you please open a browser\n\nChannel 1: that?\n\nChannel 0: on your phone or laptop\n\nChannel 1: Yeah.\n\nChannel 0: or\n\nChannel 1: I\n\nChannel 0: computer?\n\nChannel 1: already opened\n\nChannel 0: Mhmm.\n\nChannel 1: it.\n\nChannel 0: Mhmm. Then just search run speed test or speed test.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm. Then can you see the speed test by Okla? Okla?\n\nChannel 1: Just hold on. I don't have I don't have a good mobile network yet.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. I've seen a Speedtest by Ocular.\n\nChannel 0: Yeah. Can you run a speed test, please? Then the result should give you the country, which is Australia and your correct IP that it's now back.\n\nChannel 1: But even as I even as I speak now, my my Wi Fi is not working. It's not work.\n\nChannel 0: You mean you do not have Internet connection?\n\nChannel 1: Yes. The router the the router is on, but it's not showing any Internet service.\n\nChannel 0: Okay. Then what are you using now on a speed test?\n\nChannel 1: My mobile data.\n\nChannel 0: I see. Okay. So can we try to connect with the router's Wi Fi and check?\n\nChannel 1: I don't know because yeah. I I like, I I told you, I I have to re I have to reset it again. And since then, it is not\n\nChannel 0: Actually\n\nChannel 1: coming up.\n\nChannel 0: actually, you're not supposed to press the reset button as this might delete the credentials of the router.\n\nChannel 1: So what do I need to do now?\n\nChannel 0: Mhmm.\n\nChannel 1: It's\n\nChannel 0: May I know the color of the indicator light at the router? Is it red, green?\n\nChannel 1: it's it's only two green is showing.\n\nChannel 0: But before, it has three lights or\n\nChannel 1: It\n\nChannel 0: only\n\nChannel 1: has before before it has the four lights.\n\nChannel 0: Mhmm. Okay. I see. But upon checking on our end, it's saying the service is up and running. Can we try to turn off the router?\n\nChannel 1: I see.\n\nChannel 0: Then\n\nChannel 1: Turn it off from the sockets.\n\nChannel 0: mhmm. Yeah.\n\nChannel 1: From\n\nChannel 0: Like\n\nChannel 1: the\n\nChannel 0: or just turn off. Is there a turn off button at the back of it?\n\nChannel 1: yep.\n\nChannel 0: Yeah. You can instead do that or unplug it, either of the two.\n\nChannel 1: Okay. Just turn it at the turn it off at the back.\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: I should turn it on again.\n\nChannel 0: Yeah. Can we try to yeah. Can we turn on can we turn it on now?\n\nChannel 1: Okay.\n\nChannel 0: Then let's try to connect with this router's Wi Fi.\n\nChannel 1: The the the light the power light is is the is the only one blinking for now.\n\nChannel 0: Yeah. Let's just wait for a few minutes for the connection to establish.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: It's showing green now, but the one for the Wi Fi symbol is not not not light is showing there.\n\nChannel 0: Sorry?\n\nChannel 1: Can you hear\n\nChannel 0: Sir, your line is breaking up.\n\nChannel 1: me? Can you hear me now?\n\nChannel 0: Yes. I can hear you now.\n\nChannel 1: Yeah. I said the light is showing,\n\nChannel 0: Mhmm.\n\nChannel 1: but on the on the Wi Fi on the Wi Fi symbol, there is no light showing at all.\n\nChannel 0: Okay. I see. Hang on. Let me just check on your end the service. But can you try to connect with the Wi Fi?\n\nLet's see what does it says.\n\nChannel 1: The Wi Fi is not coming up. It's not showing. It's not even showing on my phone. And on the router on the router, the the symbol for the Wi Fi, there is no light showing there.\n\nChannel 0: Okay. May I know since when this happened that there's only two lights at the router?\n\nChannel 1: That's before I called you.\n\nChannel 0: Okay. I see. I see. I'm going to reboot the network again on our side. Is it okay, like, we full power cycle the router?\n\nChannel 1: Sorry?\n\nChannel 0: So I did reboot again the network\n\nChannel 1: Okay.\n\nChannel 0: on your address on our side. Yeah. And is it okay if you do a full power cycle with the router?\n\nChannel 1: Okay.\n\nChannel 0: Please, yeah, please unplug the router again, but this time, keep it unplugged for twenty minutes. And after that, plug it back in and check your Internet connection.\n\nChannel 1: I should I should unplug it\n\nChannel 0: Mhmm. Yeah. That's\n\nChannel 1: for\n\nChannel 0: correct.\n\nChannel 1: for twenty minutes.\n\nChannel 0: Mhmm. So I'll note this step in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next step or escalate the issue needed. But regarding the GEO IP location, it's now been resolved, and you should be getting the correct location once you're on a speed test. So when you're on a speed test, it will show that that your location is correct.\n\nShould be Australia now, not US like like what it's showing before?\n\nChannel 1: Okay. And\n\nChannel 0: Mhmm.\n\nChannel 1: I I I want to ask because you guys sent a mail that we I need to reset.\n\nChannel 0: Mhmm.\n\nChannel 1: I I can press on the reset if if it's not working. I hope this one was the is it the broadband service? I hope the reset is not the problem because it should be showing from your end. You said this is good from your end. Right?\n\nChannel 0: Yeah. So I think the reset that our representative is talking about, the email is the TV streaming provider because you mentioned that you cannot access Australian content. Am I right?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. So we suggest you clear the history\n\nChannel 1: Okay.\n\nChannel 0: or delete cache of the the application that you're trying to access.\n\nChannel 1: No.\n\nChannel 0: Then\n\nChannel 1: I did\n\nChannel 0: it should\n\nChannel 1: not\n\nChannel 0: be mhmm.\n\nChannel 1: I did not delete it.\n\nChannel 0: Yep. So I suggest you, like, reinstall or refresh the app or reset the history of it for it to detect the location is now US sorry, Australia, not US anymore.\n\nChannel 1: Okay. No worries. I I it is fine. I just I just wish that the Internet will come back at least because this is the mental lens now.\n\nChannel 0: Yeah. So after the twenty minute wait, after we you do again the power cycle, just give us a callback if you still do not have the Internet connection.\n\nChannel 1: Okay. No worries.\n\nChannel 0: Okay. Thank you, Samson.\n\nChannel 1: Yeah.\n\nChannel 0: Bye\n\nChannel 1: Bye.\n\nChannel 0: for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.08,"end":2.56,"sentiment":"neutral","sentiment_score":0.06783890724182129},{"text":"Good morning.","start":2.56,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.224863663315773},{"text":"This is Maureen from Airtel tech support.","start":3.1999998,"end":5.6,"sentiment":"neutral","sentiment_score":0.15753841400146484},{"text":"How can I assist you today?","start":5.6,"end":6.98,"sentiment":"neutral","sentiment_score":0.1562874192992846}],"sentiment":"neutral","sentiment_score":0.15987872797995806,"channel":0,"num_words":16,"start":2.08,"end":6.98},{"sentences":[{"text":"Yeah.","start":8.0,"end":8.32,"sentiment":"neutral","sentiment_score":0.03883259370923042},{"text":"Good afternoon.","start":8.32,"end":9.059999,"sentiment":"neutral","sentiment_score":0.07902729324996471},{"text":"This is Samson.","start":9.5199995,"end":10.58,"sentiment":"neutral","sentiment_score":0.03031734439233939},{"text":"I'm calling","start":11.92,"end":12.4,"sentiment":"neutral","sentiment_score":0.01102760387584567}],"sentiment":"neutral","sentiment_score":0.03873680264223367,"channel":1,"num_words":8,"start":8.0,"end":12.4},{"sentences":[{"text":"Mhmm.","start":12.16,"end":12.66,"sentiment":"neutral","sentiment_score":0.002862781286239624}],"sentiment":"neutral","sentiment_score":0.002862781286239624,"channel":0,"num_words":1,"start":12.16,"end":12.66},{"sentences":[{"text":"you with respect to my Internet.","start":12.4,"end":15.425,"sentiment":"neutral","sentiment_score":-0.015831746393814683},{"text":"I've called earlier.","start":15.565001,"end":17.265,"sentiment":"neutral","sentiment_score":-0.11104579518238704},{"text":"That was on it was on Wednesday about not being able to use my Internet because it's showing different locations.","start":17.725,"end":27.199999,"sentiment":"neutral","sentiment_score":-0.15903921686112882},{"text":"I can't even use the my stand on the TV because it's showing a location that is not Australia.","start":27.34,"end":34.48,"sentiment":"neutral","sentiment_score":-0.27613075155960887},{"text":"And I have I have done a lot of research on it, and it's still happening.","start":35.5,"end":42.575,"sentiment":"negative","sentiment_score":-0.33666761312633753}],"sentiment":"neutral","sentiment_score":-0.22253247329354053,"channel":1,"num_words":64,"start":12.4,"end":42.575},{"sentences":[{"text":"As a matter of fact, I had to reset it again now, and for for a long time, it's not even coming up.","start":43.115,"end":50.735,"sentiment":"negative","sentiment_score":-0.33345683631689654},{"text":"Honestly, I'm not I'm I'm not really happy with all this.","start":51.675,"end":54.955,"sentiment":"negative","sentiment_score":-0.7137588425116106},{"text":"If this keeps happening, I I wouldn't mind to move to another provider because this is this is really stressing me out.","start":54.955,"end":64.259995,"sentiment":"negative","sentiment_score":-0.6298001598228108}],"sentiment":"negative","sentiment_score":-0.5245796074824673,"channel":1,"num_words":56,"start":43.115,"end":64.259995},{"sentences":[{"text":"Okay.","start":65.4,"end":65.9,"sentiment":"neutral","sentiment_score":-0.05822813883423805},{"text":"Am I speaking with Samson Stanley?","start":67.325005,"end":69.425,"sentiment":"neutral","sentiment_score":-0.02176810964010656}],"sentiment":"neutral","sentiment_score":-0.0269766852392682,"channel":0,"num_words":7,"start":65.4,"end":69.425},{"sentences":[{"text":"Yes.","start":70.08,"end":70.58,"sentiment":"neutral","sentiment_score":0.009310543537139893}],"sentiment":"neutral","sentiment_score":0.009310543537139893,"channel":1,"num_words":1,"start":70.08,"end":70.58},{"sentences":[{"text":"Yeah.","start":71.08501,"end":71.58501,"sentiment":"neutral","sentiment_score":0.01017230562865734},{"text":"Is it okay if I put you on hold?","start":71.965004,"end":73.565,"sentiment":"neutral","sentiment_score":0.02524137372771899},{"text":"Let me just review your account.","start":73.565,"end":75.105,"sentiment":"neutral","sentiment_score":0.012034509641428789}],"sentiment":"neutral","sentiment_score":0.01934698293916881,"channel":0,"num_words":16,"start":71.08501,"end":75.105},{"sentences":[{"text":"No worries.","start":75.685,"end":76.505,"sentiment":"neutral","sentiment_score":0.026802008040249348}],"sentiment":"neutral","sentiment_score":0.026802008040249348,"channel":1,"num_words":2,"start":75.685,"end":76.505},{"sentences":[{"text":"Okay.","start":77.005005,"end":77.325005,"sentiment":"neutral","sentiment_score":0.02074268087744713},{"text":"Hang on.","start":77.325005,"end":78.065,"sentiment":"neutral","sentiment_score":0.012447130866348743},{"text":"Hello, Samson?","start":184.67499,"end":185.735,"sentiment":"neutral","sentiment_score":0.01486610621213913},{"text":"Hello, Samson?","start":188.76,"end":190.38,"sentiment":"neutral","sentiment_score":0.006791228428483009}],"sentiment":"neutral","sentiment_score":0.01270737312734127,"channel":0,"num_words":7,"start":77.005005,"end":190.38},{"sentences":[{"text":"This message has been transcribed.","start":190.21,"end":191.75,"sentiment":"neutral","sentiment_score":-0.015169167518615722},{"text":"One moment.","start":192.13,"end":192.87,"sentiment":"neutral","sentiment_score":-0.00944117084145546}],"sentiment":"neutral","sentiment_score":-0.013532597039427077,"channel":1,"num_words":7,"start":190.21,"end":192.87},{"sentences":[{"text":"Hello, Stanley?","start":195.95999,"end":197.02,"sentiment":"neutral","sentiment_score":0.0005659942980855703},{"text":"Can you hear me?","start":197.08,"end":198.06,"sentiment":"neutral","sentiment_score":-0.0035011228173971176}],"sentiment":"neutral","sentiment_score":-0.0021454171122362218,"channel":0,"num_words":6,"start":195.95999,"end":198.06},{"sentences":[{"text":"Yes.","start":198.275,"end":198.435,"sentiment":"neutral","sentiment_score":0.014107996597886086},{"text":"Yep.","start":198.435,"end":198.935,"sentiment":"neutral","sentiment_score":0.020687958225607872}],"sentiment":"neutral","sentiment_score":0.01739797741174698,"channel":1,"num_words":2,"start":198.275,"end":198.935},{"sentences":[{"text":"Yes.","start":199.31999,"end":199.64,"sentiment":"neutral","sentiment_score":0.019981320947408676},{"text":"So after coordinating this to the back end team, they said that it's not it's the issue has now been resolved.","start":199.64,"end":209.64499,"sentiment":"neutral","sentiment_score":-0.0720815866121224},{"text":"So now can we try to check, like, a speed test?","start":212.345,"end":217.47,"sentiment":"neutral","sentiment_score":-0.010113483464176004},{"text":"Then you should be receiving a country which is Australia instead of US.","start":218.73001,"end":223.55,"sentiment":"neutral","sentiment_score":-0.0049363978636952546}],"sentiment":"neutral","sentiment_score":-0.036285945396546435,"channel":0,"num_words":46,"start":199.31999,"end":223.55},{"sentences":[{"text":"What did you say I should do?","start":226.54501,"end":228.085,"sentiment":"neutral","sentiment_score":-0.025320327441607202}],"sentiment":"neutral","sentiment_score":-0.025320327441607202,"channel":1,"num_words":7,"start":226.54501,"end":228.085},{"sentences":[{"text":"Sorry?","start":229.85,"end":230.35,"sentiment":"neutral","sentiment_score":-0.039482999593019485}],"sentiment":"neutral","sentiment_score":-0.039482999593019485,"channel":0,"num_words":1,"start":229.85,"end":230.35},{"sentences":[{"text":"What did you say I should do?","start":231.345,"end":233.205,"sentiment":"neutral","sentiment_score":-0.024155808479658196}],"sentiment":"neutral","sentiment_score":-0.024155808479658196,"channel":1,"num_words":7,"start":231.345,"end":233.205},{"sentences":[{"text":"Can you please run a speed test?","start":234.94499,"end":237.125,"sentiment":"neutral","sentiment_score":0.0012441896168248995},{"text":"Then the result must give you the country which is Australia now instead of US or other country.","start":237.905,"end":249.19,"sentiment":"neutral","sentiment_score":-0.002147568493253655}],"sentiment":"neutral","sentiment_score":-0.0011978762224316597,"channel":0,"num_words":25,"start":234.94499,"end":249.19},{"sentences":[{"text":"The the the the check, and it's showing 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correct.","start":263.495,"end":264.39502,"sentiment":"neutral","sentiment_score":0.1137949526309967},{"text":"And you can also check your IP address at Google, the like, a blacklist check, and you should be seeing all is all goods now.","start":264.855,"end":279.0,"sentiment":"neutral","sentiment_score":0.12036556616425514},{"text":"All the website is goods now and should be working fine.","start":279.0,"end":281.98,"sentiment":"positive","sentiment_score":0.5662305057048798}],"sentiment":"neutral","sentiment_score":0.24908591110847497,"channel":0,"num_words":38,"start":263.495,"end":281.98},{"sentences":[{"text":"I I I I pressed on the reset button again.","start":283.41998,"end":287.545,"sentiment":"neutral","sentiment_score":-0.029391738027334212},{"text":"So but I don't know why it's taking time to come 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should unplug 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twenty minutes.","start":813.795,"end":815.015,"sentiment":"neutral","sentiment_score":0.09518779069185257}],"sentiment":"neutral","sentiment_score":0.09518779069185257,"channel":1,"num_words":3,"start":813.795,"end":815.015},{"sentences":[{"text":"Mhmm.","start":815.82,"end":816.32,"sentiment":"neutral","sentiment_score":0.06735354661941528},{"text":"So I'll note this step in your account.","start":818.06,"end":820.56,"sentiment":"neutral","sentiment_score":0.1345118973404169},{"text":"And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next step or escalate the issue needed.","start":821.195,"end":829.935,"sentiment":"neutral","sentiment_score":-0.015498438355280086},{"text":"But regarding the GEO IP location, it's now been resolved, and you should be getting the correct location once you're on a speed test.","start":830.235,"end":841.27997,"sentiment":"neutral","sentiment_score":0.2658492202560107},{"text":"So when you're on a speed test, it will show that that your location is correct.","start":842.06,"end":848.31995,"sentiment":"neutral","sentiment_score":0.2443134794011712}],"sentiment":"neutral","sentiment_score":0.13502340314242942,"channel":0,"num_words":81,"start":815.82,"end":848.31995},{"sentences":[{"text":"Should be Australia now, not US like like what it's showing 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right?","start":905.26,"end":906.08,"sentiment":"neutral","sentiment_score":-0.12385583172241847}],"sentiment":"neutral","sentiment_score":-0.23702226921675668,"channel":0,"num_words":31,"start":889.95496,"end":906.08},{"sentences":[{"text":"Yes.","start":906.54,"end":907.04,"sentiment":"neutral","sentiment_score":-0.02989841438829899}],"sentiment":"neutral","sentiment_score":-0.02989841438829899,"channel":1,"num_words":1,"start":906.54,"end":907.04},{"sentences":[{"text":"Yeah.","start":907.82,"end":908.32,"sentiment":"neutral","sentiment_score":-0.041947223246097565},{"text":"So we suggest you clear the 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Samson.","start":968.6129,"end":969.9729,"sentiment":"positive","sentiment_score":0.7349573969841003}],"sentiment":"positive","sentiment_score":0.6313465684652328,"channel":0,"num_words":4,"start":968.13293,"end":969.9729},{"sentences":[{"text":"Yeah.","start":969.87,"end":970.11,"sentiment":"positive","sentiment_score":0.4773161113262177}],"sentiment":"positive","sentiment_score":0.4773161113262177,"channel":1,"num_words":1,"start":969.87,"end":970.11},{"sentences":[{"text":"Bye","start":969.9729,"end":970.2129,"sentiment":"neutral","sentiment_score":0.27871406078338623}],"sentiment":"neutral","sentiment_score":0.27871406078338623,"channel":0,"num_words":1,"start":969.9729,"end":970.2129},{"sentences":[{"text":"Bye.","start":970.11,"end":970.61,"sentiment":"neutral","sentiment_score":0.22864584624767303}],"sentiment":"neutral","sentiment_score":0.22864584624767303,"channel":1,"num_words":1,"start":970.11,"end":970.61},{"sentences":[{"text":"for now.","start":970.2129,"end":970.8729,"sentiment":"neutral","sentiment_score":-0.00025177374482154846}],"sentiment":"neutral","sentiment_score":-0.00025177374482154846,"channel":0,"num_words":2,"start":970.2129,"end":970.8729}]},"summary":{"result":"success","short":"A customer named Samson is experiencing issues with their internet service. The agent, Maureen, reviews the account and suggests running a speed test and checking the IP address. They troubleshoot the issue with the customer's computer and router, including resetting the router and connecting to the Wi Fi. The agent advises the customer to power cycle the router and wait for 20 minutes before trying to reconnect. They also suggest clearing the history of the application and reinstalling it."},"intents":{"segments":[{"text":"This is Maureen from Airtel tech support. How can I assist you today? Yeah.","start_word":3,"end_word":16,"intents":[{"intent":"Request assistance","confidence_score":0.0071214433}]},{"text":"As a matter of fact, I had to reset it again now, and for for a long time, it's not even coming up.","start_word":89,"end_word":111,"intents":[{"intent":"Reset internet","confidence_score":0.6244869}]},{"text":"Let me just review your account. No worries.","start_word":163,"end_word":170,"intents":[{"intent":"Review account","confidence_score":0.82684195}]},{"text":"So now can we try to check, like, a speed test?","start_word":215,"end_word":225,"intents":[{"intent":"Inquire about speed test","confidence_score":0.0011737201}]},{"text":"And you can also check your IP address at Google, the like, a blacklist check, and you should be seeing all is all goods now.","start_word":307,"end_word":331,"intents":[{"intent":"Check ip address","confidence_score":0.13023886}]},{"text":"I actually reset the router. Actually, no need for you to reboot the router. You just need to run a speed test via Google. So how Mhmm.","start_word":374,"end_word":400,"intents":[{"intent":"Reset router","confidence_score":0.36413416}]},{"text":"Actually, no need for you to reboot the router. You just need to run a speed test via Google. So how Mhmm.","start_word":379,"end_word":400,"intents":[{"intent":"Run speed test","confidence_score":0.3272017}]},{"text":"Can we try to turn off the router? I see.","start_word":685,"end_word":694,"intents":[{"intent":"Troubleshoot router troubleshoot router connection","confidence_score":0.0027662488}]},{"text":"But regarding the GEO IP location, it's now been resolved, and you should be getting the correct location once you're on a speed test. So when you're on a speed test, it will show that that your location is correct. Should be Australia now, not US like like what it's showing before? Okay.","start_word":1111,"end_word":1163,"intents":[{"intent":"Fix geo ip location issue","confidence_score":0.02171495}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. This is Maureen from Airtel tech support. How can I assist you today? Yeah. Good afternoon. This is Samson. I'm calling Mhmm. you with respect to my Internet. I've called earlier. That was on it was on Wednesday about not being able to use my Internet because it's showing different locations. I can't even use the my stand on the TV because it's showing a location that is not Australia.","start_word":0,"end_word":72,"sentiment":"neutral","sentiment_score":-0.07504905015230179},{"text":"And I have I have done a lot of research on it, and it's still happening.","start_word":73,"end_word":88,"sentiment":"negative","sentiment_score":-0.34129732847213745},{"text":"As a matter of fact, I had to reset it again now, and for for a long time, it's not even coming up.","start_word":89,"end_word":111,"sentiment":"neutral","sentiment_score":-0.33145812153816223},{"text":"Honestly, I'm not I'm I'm not really happy with all this. If this keeps happening, I I wouldn't mind to move to another provider because this is this is really stressing me out.","start_word":112,"end_word":144,"sentiment":"negative","sentiment_score":-0.6617929339408875},{"text":"Okay. Am I speaking with Samson Stanley? Yes. Yeah. Is it okay if I put you on hold? Let me just review your account. No worries. Okay. Hang on. Hello, Samson? Hello, Samson? This message has been transcribed. One moment. Hello, Stanley? Can you hear me? Yes. Yep. Yes. So after coordinating this to the back end team, they said that it's not it's the issue has now been resolved. So now can we try to check, like, a speed test? Then you should be receiving a country which is Australia instead of US. What did you say I should do? Sorry? What did you say I should do? Can you please run a speed test? Then the result must give you the country which is Australia now instead of US or other country. The the the the check, and it's showing Australia. I'm sorry? Yeah. Did you say that the the text from the end and it's showing Australia? That's correct. And you can also check your IP address at Google, the like, a blacklist check, and you should be seeing all is all goods now.","start_word":145,"end_word":331,"sentiment":"neutral","sentiment_score":0.006965490989387035},{"text":"All the website is goods now and should be working fine.","start_word":332,"end_word":342,"sentiment":"positive","sentiment_score":0.5679749250411987},{"text":"I I I I pressed on the reset button again. So but I don't know why it's taking time to come up. Sorry. What is doesn't come off? The the router. I actually reset the router. Actually, no need for you to reboot the router. You just need to run a speed test via Google. So how Mhmm. do I do Can you please open a browser that? on your phone or laptop Yeah. or I computer? already opened Mhmm. it. Mhmm. Then just search run speed test or speed test. Okay. Mhmm. Then can you see the speed test by Okla? Okla? Just hold on. I don't have I don't have a good mobile network yet. Okay. Yeah. I've seen a Speedtest by Ocular. Yeah. Can you run a speed test, please? Then the result should give you the country, which is Australia and your correct IP that it's now back.","start_word":343,"end_word":494,"sentiment":"neutral","sentiment_score":-0.0036911109928041697},{"text":"But even as I even as I speak now, my my Wi Fi is not working. It's not work.","start_word":495,"end_word":513,"sentiment":"negative","sentiment_score":-0.3602573573589325},{"text":"You mean you do not have Internet connection? Yes. The router the the router is on, but it's not showing any Internet service. Okay. Then what are you using now on a speed test? My mobile data. I see. Okay. So can we try to connect with the router's Wi Fi and check? I don't know because yeah. I I like, I I told you, I I have to re I have to reset it again. And since then, it is not Actually coming up. actually, you're not supposed to press the reset button as this might delete the credentials of the router. So what do I need to do now? Mhmm. It's May I know the color of the indicator light at the router? Is it red, green? it's it's only two green is showing. But before, it has three lights or It only has before before it has the four lights. Mhmm. Okay. I see. But upon checking on our end, it's saying the service is up and running. Can we try to turn off the router? I see. Then Turn it off from the sockets. mhmm. Yeah. From Like the or just turn off. Is there a turn off button at the back of it? yep. Yeah. You can instead do that or unplug it, either of the two. Okay. Just turn it at the turn it off at the back. Mhmm. Okay. I should turn it on again. Yeah. Can we try to yeah. Can we turn on can we turn it on now? Okay. Then let's try to connect with this router's Wi Fi. The the the light the power light is is the is the only one blinking for now. Yeah. Let's just wait for a few minutes for the connection to establish. Okay. Mhmm. It's showing green now, but the one for the Wi Fi symbol is not not not light is showing there. Sorry?","start_word":514,"end_word":835,"sentiment":"neutral","sentiment_score":-0.04500580566027057},{"text":"Can you hear Sir, your line is breaking up.","start_word":836,"end_word":844,"sentiment":"negative","sentiment_score":-0.37504327297210693},{"text":"me? Can you hear me now? Yes. I can hear you now. Yeah. I said the light is showing, Mhmm. but on the on the Wi Fi on the Wi Fi symbol, there is no light showing at all. Okay. I see. Hang on. Let me just check on your end the service. But can you try to connect with the Wi Fi? Let's see what does it says. The Wi Fi is not coming up.","start_word":845,"end_word":920,"sentiment":"neutral","sentiment_score":-0.115581713616848},{"text":"It's not showing. It's not even showing on my phone.","start_word":921,"end_word":930,"sentiment":"negative","sentiment_score":-0.3749845921993256},{"text":"And on the router on the router, the the symbol for the Wi Fi, there is no light showing there. Okay. May I know since when this happened that there's only two lights at the router? That's before I called you. Okay. I see. I see. I'm going to reboot the network again on our side. Is it okay, like, we full power cycle the router? Sorry? So I did reboot again the network Okay. on your address on our side. Yeah. And is it okay if you do a full power cycle with the router? Okay. Please, yeah, please unplug the router again, but this time, keep it unplugged for twenty minutes. And after that, plug it back in and check your Internet connection. I should I should unplug it Mhmm. Yeah. That's for correct. for twenty minutes. Mhmm. So I'll note this step in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next step or escalate the issue needed. But regarding the GEO IP location, it's now been resolved, and you should be getting the correct location once you're on a speed test. So when you're on a speed test, it will show that that your location is correct. Should be Australia now, not US like like what it's showing before? Okay. And Mhmm. I I I want to ask because you guys sent a mail that we I need to reset. Mhmm. I I can press on the reset if if it's not working. I hope this one was the is it the broadband service? I hope the reset is not the problem because it should be showing from your end.","start_word":931,"end_word":1223,"sentiment":"neutral","sentiment_score":0.017476037831233224},{"text":"You said this is good from your end.","start_word":1224,"end_word":1231,"sentiment":"positive","sentiment_score":0.3360796570777893},{"text":"Right? Yeah. So I think the reset that our representative is talking about, the email is the TV streaming provider because you mentioned that you cannot access Australian content. Am I right? Yes. Yeah. So we suggest you clear the history Okay. or delete cache of the the application that you're trying to access. No. Then I did it should not be mhmm. I did not delete it. Yep. So I suggest you, like, reinstall or refresh the app or reset the history of it for it to detect the location is now US sorry, Australia, not US anymore. Okay. No worries. I I it is fine. I just I just wish that the Internet will come back at least because this is the mental lens now. Yeah. So after the twenty minute wait, after we you do again the power cycle, just give us a callback if you still do not have the Internet connection. Okay. No worries. Okay.","start_word":1232,"end_word":1391,"sentiment":"neutral","sentiment_score":-0.07196725010871888},{"text":"Thank you, Samson. Yeah.","start_word":1392,"end_word":1395,"sentiment":"positive","sentiment_score":0.6581563949584961},{"text":"Bye Bye. for now.","start_word":1396,"end_word":1399,"sentiment":"neutral","sentiment_score":0.2231994867324829}],"average":{"sentiment":"neutral","sentiment_score":-0.05026144741068468}}}}