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Moraine. I need you to check 1002 Edgard's Road wallet. It's a linear network connection I did yesterday. I'm just installing the modem now. Can you just double check the activation, please?\n\nYep. K. 1002 Edgards Road, Walnut, Victoria. I mean, I've got the so I've got the credentials. So that means the activation comes around pretty quick.\n\nBut it's not showing anything. Yep. Go hang on a sec. Thank you. So there's probably no yeah.\n\nBecause we finally get the the router inside the house. Alright. So there's no All good. I'm just gonna I'm gonna have to set it up there. So I'll just double check the connection.\n\nOkay. That's coming up. Can you check now, Lorraine? Okay. Can you check now?\n\nOh, yes. It's coming green. Check just to check on your phone. It's active there. Alright.\n\nSo it must be that okay. So there's nothing left to that? Yeah. Oh, no. I said it's working on.\n\nThanks, Lorraine. Bye. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hey, Moraine.","start":4.0,"end":4.64,"sentiment":"neutral","sentiment_score":0.07608018070459366},{"text":"I need you to check 1002 Edgard's Road wallet.","start":4.64,"end":10.34,"sentiment":"neutral","sentiment_score":0.04206208222442203},{"text":"It's a linear network connection I did yesterday.","start":11.5199995,"end":13.86,"sentiment":"neutral","sentiment_score":0.05298745911568403},{"text":"I'm just installing the modem now.","start":15.175,"end":16.695,"sentiment":"neutral","sentiment_score":0.06986164425810178},{"text":"Can you just double check the activation, 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there's no All good.","start":69.314995,"end":72.945,"sentiment":"neutral","sentiment_score":-0.2026718318462372},{"text":"I'm just gonna I'm gonna have to set it up there.","start":83.82,"end":85.579994,"sentiment":"neutral","sentiment_score":-0.1056013445962559},{"text":"So I'll just double check the connection.","start":85.579994,"end":87.2,"sentiment":"neutral","sentiment_score":-0.04515994446618216}],"sentiment":"neutral","sentiment_score":-0.10862423150854952,"num_words":34,"start":63.629997,"end":87.2},{"sentences":[{"text":"Okay.","start":134.935,"end":135.175,"sentiment":"neutral","sentiment_score":0.009459624998271464},{"text":"That's coming up.","start":135.175,"end":135.895,"sentiment":"neutral","sentiment_score":0.013143125300606092},{"text":"Can you check now, Lorraine?","start":135.895,"end":137.355,"sentiment":"neutral","sentiment_score":0.01715210862457752},{"text":"Okay.","start":140.135,"end":140.635,"sentiment":"neutral","sentiment_score":0.017677150666713715},{"text":"Can you check now?","start":146.72,"end":147.86,"sentiment":"neutral","sentiment_score":0.016084909439086914}],"sentiment":"neutral","sentiment_score":0.01547616660328848,"num_words":14,"start":134.935,"end":147.86},{"sentences":[{"text":"Oh, yes.","start":148.8,"end":149.46,"sentiment":"neutral","sentiment_score":0.02182616014033556},{"text":"It's coming green.","start":149.92,"end":151.06,"sentiment":"neutral","sentiment_score":0.01371779851615429},{"text":"Check just to check on your phone.","start":155.36,"end":157.38,"sentiment":"neutral","sentiment_score":0.012465086366449083},{"text":"It's active there.","start":160.155,"end":161.215,"sentiment":"neutral","sentiment_score":0.07138163099686305},{"text":"Alright.","start":166.075,"end":166.315,"sentiment":"neutral","sentiment_score":0.0928855687379837}],"sentiment":"neutral","sentiment_score":0.02994323638267815,"num_words":16,"start":148.8,"end":166.315},{"sentences":[{"text":"So it must be that okay.","start":166.315,"end":169.40688,"sentiment":"neutral","sentiment_score":0.08834770321846008},{"text":"So there's nothing left to that?","start":169.40688,"end":171.10687,"sentiment":"neutral","sentiment_score":-0.03236336261034012},{"text":"Yeah.","start":174.04688,"end":174.28687,"sentiment":"neutral","sentiment_score":0.024694321677088737},{"text":"Oh, no.","start":174.28687,"end":174.68687,"sentiment":"neutral","sentiment_score":0.0064827706664800635},{"text":"I said it's working 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I need you to check 1002 Edgard's Road wallet. It's a linear network connection I did yesterday. I'm just installing the modem now. Can you just double check the activation, please?\n\nChannel 0: Okay. Hang on. Let me just\n\nChannel 1: Yep.\n\nChannel 0: check the address.\n\nChannel 1: K. 1002 Edgards Road, Walnut, Victoria. I mean, I've got the so I've got the credentials. So that means the activation comes around pretty quick. But it's not showing anything.\n\nYep.\n\nChannel 0: Edgars Road. Right? Yeah. It's still offline. No session found.\n\nChannel 1: Go hang on a sec.\n\nChannel 0: Okay.\n\nChannel 1: Thank you. So there's probably no yeah. Because we finally get the the router inside the house. Alright. So there's no All good.\n\nI'm just gonna I'm gonna have to set it up there. So I'll just double check the connection. Okay. That's coming up. Can you check now, Lorraine?\n\nChannel 0: Yeah. Hang on.\n\nChannel 1: Okay.\n\nChannel 0: I'll just refresh the site.\n\nChannel 1: Can you check now? Oh, yes. It's coming green. Check just to check on your phone.\n\nChannel 0: Yeah. It's active now.\n\nChannel 1: It's active there.\n\nChannel 0: Yeah. Access accept.\n\nChannel 1: Alright. So it must be that okay. So there's nothing left to that? Yeah. Oh, no.\n\nI said it's working on. Thanks,\n\nChannel 0: Yeah.\n\nChannel 1: Lorraine. Bye.\n\nChannel 0: Mhmm. Yeah. You're\n\nChannel 1: Bye.\n\nChannel 0: welcome. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello,","start":1.28,"end":1.78,"sentiment":"neutral","sentiment_score":0.045531876385211945}],"sentiment":"neutral","sentiment_score":0.045531876385211945,"channel":0,"num_words":1,"start":1.28,"end":1.78},{"sentences":[{"text":"Hey, Moraine.","start":4.0,"end":4.64,"sentiment":"neutral","sentiment_score":0.07608018070459366},{"text":"I need you to check 1002 Edgard's Road wallet.","start":4.64,"end":10.34,"sentiment":"neutral","sentiment_score":0.04206208222442203},{"text":"It's a linear network connection I did yesterday.","start":11.5199995,"end":13.86,"sentiment":"neutral","sentiment_score":0.05298745911568403},{"text":"I'm just installing the modem now.","start":15.175,"end":16.695,"sentiment":"neutral","sentiment_score":0.06986164425810178},{"text":"Can you just double check the activation, please?","start":16.695,"end":18.955,"sentiment":"neutral","sentiment_score":0.04374312097206712}],"sentiment":"neutral","sentiment_score":0.052234351747866836,"channel":1,"num_words":33,"start":4.0,"end":18.955},{"sentences":[{"text":"Okay.","start":19.085,"end":19.585,"sentiment":"neutral","sentiment_score":0.01759202964603901},{"text":"Hang on.","start":19.724998,"end":20.445,"sentiment":"neutral","sentiment_score":0.017272700555622578},{"text":"Let me just","start":20.445,"end":21.425,"sentiment":"neutral","sentiment_score":0.025060482944051426}],"sentiment":"neutral","sentiment_score":0.021219813264906406,"channel":0,"num_words":6,"start":19.085,"end":21.425},{"sentences":[{"text":"Yep.","start":21.095,"end":21.595,"sentiment":"neutral","sentiment_score":0.024188965559005737}],"sentiment":"neutral","sentiment_score":0.024188965559005737,"channel":1,"num_words":1,"start":21.095,"end":21.595},{"sentences":[{"text":"check the address.","start":21.724998,"end":22.625,"sentiment":"neutral","sentiment_score":0.02379636528591315}],"sentiment":"neutral","sentiment_score":0.02379636528591315,"channel":0,"num_words":3,"start":21.724998,"end":22.625},{"sentences":[{"text":"K.","start":24.055,"end":24.455,"sentiment":"neutral","sentiment_score":0.013941599987447262},{"text":"1002 Edgards Road, Walnut, Victoria.","start":24.455,"end":28.85,"sentiment":"neutral","sentiment_score":0.016807060316205026},{"text":"I mean, I've got the so I've got the credentials.","start":30.67,"end":34.27,"sentiment":"neutral","sentiment_score":0.03250169828534126},{"text":"So that means the activation comes around pretty quick.","start":34.27,"end":38.690002,"sentiment":"neutral","sentiment_score":0.031802639158235654},{"text":"But it's not showing anything.","start":42.175,"end":44.094997,"sentiment":"neutral","sentiment_score":-0.12259281128644943}],"sentiment":"neutral","sentiment_score":0.0032084526804586253,"channel":1,"num_words":30,"start":24.055,"end":44.094997},{"sentences":[{"text":"Yep.","start":44.094997,"end":44.594997,"sentiment":"neutral","sentiment_score":-0.005328737199306488}],"sentiment":"neutral","sentiment_score":-0.005328737199306488,"channel":1,"num_words":1,"start":44.094997,"end":44.594997},{"sentences":[{"text":"Edgars Road.","start":46.434998,"end":47.395,"sentiment":"neutral","sentiment_score":-0.004069916671141982},{"text":"Right?","start":47.395,"end":47.895,"sentiment":"neutral","sentiment_score":0.008105140179395676},{"text":"Yeah.","start":49.795,"end":50.295,"sentiment":"neutral","sentiment_score":-0.02292819321155548},{"text":"It's still offline.","start":50.355,"end":51.495,"sentiment":"neutral","sentiment_score":-0.11999637881914775},{"text":"No session found.","start":53.155,"end":54.454998,"sentiment":"neutral","sentiment_score":-0.22237824896971384}],"sentiment":"neutral","sentiment_score":-0.10500867697410285,"channel":0,"num_words":10,"start":46.434998,"end":54.454998},{"sentences":[{"text":"Go hang on a sec.","start":56.19,"end":57.41,"sentiment":"neutral","sentiment_score":-0.08931539058685303}],"sentiment":"neutral","sentiment_score":-0.08931539058685303,"channel":1,"num_words":5,"start":56.19,"end":57.41},{"sentences":[{"text":"Okay.","start":58.079998,"end":58.579998,"sentiment":"neutral","sentiment_score":0.05241577699780464}],"sentiment":"neutral","sentiment_score":0.05241577699780464,"channel":0,"num_words":1,"start":58.079998,"end":58.579998},{"sentences":[{"text":"Thank you.","start":59.79,"end":60.61,"sentiment":"neutral","sentiment_score":0.198810413479805},{"text":"So there's probably no yeah.","start":61.55,"end":63.629997,"sentiment":"neutral","sentiment_score":-0.11971628665924072},{"text":"Because we finally get the the router inside the house.","start":63.629997,"end":66.93,"sentiment":"neutral","sentiment_score":-0.11062812581658363},{"text":"Alright.","start":68.994995,"end":69.314995,"sentiment":"neutral","sentiment_score":-0.09584905207157136},{"text":"So there's no All good.","start":69.314995,"end":72.945,"sentiment":"neutral","sentiment_score":-0.2026718318462372}],"sentiment":"neutral","sentiment_score":-0.10506304677413858,"channel":1,"num_words":23,"start":59.79,"end":72.945},{"sentences":[{"text":"I'm just gonna I'm gonna have to set it up there.","start":83.82,"end":85.579994,"sentiment":"neutral","sentiment_score":-0.1056013445962559},{"text":"So I'll just double check the connection.","start":85.579994,"end":87.2,"sentiment":"neutral","sentiment_score":-0.04515994446618216},{"text":"Okay.","start":134.935,"end":135.175,"sentiment":"neutral","sentiment_score":0.009459624998271464},{"text":"That's coming up.","start":135.175,"end":135.895,"sentiment":"neutral","sentiment_score":0.013143125300606092},{"text":"Can you check now, Lorraine?","start":135.895,"end":137.355,"sentiment":"neutral","sentiment_score":0.01715210862457752}],"sentiment":"neutral","sentiment_score":-0.049743883622189365,"channel":1,"num_words":27,"start":83.82,"end":137.355},{"sentences":[{"text":"Yeah.","start":139.15001,"end":139.47,"sentiment":"neutral","sentiment_score":0.011750424280762672},{"text":"Hang on.","start":139.47,"end":140.21,"sentiment":"neutral","sentiment_score":0.006525189615786075}],"sentiment":"neutral","sentiment_score":0.008266934504111608,"channel":0,"num_words":3,"start":139.15001,"end":140.21},{"sentences":[{"text":"Okay.","start":140.135,"end":140.635,"sentiment":"neutral","sentiment_score":0.017677150666713715}],"sentiment":"neutral","sentiment_score":0.017677150666713715,"channel":1,"num_words":1,"start":140.135,"end":140.635},{"sentences":[{"text":"I'll just refresh the site.","start":144.59001,"end":146.61,"sentiment":"neutral","sentiment_score":0.01580042243003845}],"sentiment":"neutral","sentiment_score":0.01580042243003845,"channel":0,"num_words":5,"start":144.59001,"end":146.61},{"sentences":[{"text":"Can you check now?","start":146.72,"end":147.86,"sentiment":"neutral","sentiment_score":0.016084909439086914},{"text":"Oh, yes.","start":148.8,"end":149.46,"sentiment":"neutral","sentiment_score":0.02182616014033556},{"text":"It's coming green.","start":149.92,"end":151.06,"sentiment":"neutral","sentiment_score":0.01371779851615429},{"text":"Check just to check on your phone.","start":155.36,"end":157.38,"sentiment":"neutral","sentiment_score":0.012465086366449083}],"sentiment":"neutral","sentiment_score":0.014775059884414077,"channel":1,"num_words":16,"start":146.72,"end":157.38},{"sentences":[{"text":"Yeah.","start":157.285,"end":157.785,"sentiment":"neutral","sentiment_score":0.05451173335313797},{"text":"It's active now.","start":157.845,"end":159.14499,"sentiment":"neutral","sentiment_score":0.09039629250764847}],"sentiment":"neutral","sentiment_score":0.08142515271902084,"channel":0,"num_words":4,"start":157.285,"end":159.14499},{"sentences":[{"text":"It's active there.","start":160.155,"end":161.215,"sentiment":"neutral","sentiment_score":0.07138163099686305}],"sentiment":"neutral","sentiment_score":0.07138163099686305,"channel":1,"num_words":3,"start":160.155,"end":161.215},{"sentences":[{"text":"Yeah.","start":161.765,"end":162.265,"sentiment":"neutral","sentiment_score":0.060837261378765106},{"text":"Access accept.","start":162.965,"end":164.025,"sentiment":"neutral","sentiment_score":0.06692037358880043}],"sentiment":"neutral","sentiment_score":0.06489266951878865,"channel":0,"num_words":3,"start":161.765,"end":164.025},{"sentences":[{"text":"Alright.","start":166.075,"end":166.315,"sentiment":"neutral","sentiment_score":0.0928855687379837},{"text":"So it must be that okay.","start":166.315,"end":169.40688,"sentiment":"neutral","sentiment_score":0.08834770321846008},{"text":"So there's nothing left to that?","start":169.40688,"end":171.10687,"sentiment":"neutral","sentiment_score":-0.03236336261034012},{"text":"Yeah.","start":174.04688,"end":174.28687,"sentiment":"neutral","sentiment_score":0.024694321677088737},{"text":"Oh, no.","start":174.28687,"end":174.68687,"sentiment":"neutral","sentiment_score":0.0064827706664800635}],"sentiment":"neutral","sentiment_score":0.029153217212297022,"channel":1,"num_words":16,"start":166.075,"end":174.68687},{"sentences":[{"text":"I said it's working on.","start":174.68687,"end":175.64687,"sentiment":"neutral","sentiment_score":0.047020668536424635},{"text":"Thanks,","start":175.64687,"end":175.96687,"sentiment":"neutral","sentiment_score":0.27325934171676636}],"sentiment":"neutral","sentiment_score":0.08472711406648159,"channel":1,"num_words":6,"start":174.68687,"end":175.96687},{"sentences":[{"text":"Yeah.","start":175.84999,"end":176.34999,"sentiment":"neutral","sentiment_score":0.18264076113700867}],"sentiment":"neutral","sentiment_score":0.18264076113700867,"channel":0,"num_words":1,"start":175.84999,"end":176.34999},{"sentences":[{"text":"Lorraine.","start":175.96687,"end":176.44687,"sentiment":"neutral","sentiment_score":0.19054275751113892},{"text":"Bye.","start":176.44687,"end":176.94687,"sentiment":"neutral","sentiment_score":0.1341940015554428}],"sentiment":"neutral","sentiment_score":0.16236837953329086,"channel":1,"num_words":2,"start":175.96687,"end":176.94687},{"sentences":[{"text":"Mhmm.","start":176.53,"end":177.03,"sentiment":"neutral","sentiment_score":0.08825302124023438},{"text":"Yeah.","start":177.20999,"end":177.45,"sentiment":"neutral","sentiment_score":0.1283656358718872},{"text":"You're","start":177.45,"end":177.69,"sentiment":"neutral","sentiment_score":0.19460944831371307}],"sentiment":"neutral","sentiment_score":0.13707603514194489,"channel":0,"num_words":3,"start":176.53,"end":177.69},{"sentences":[{"text":"Bye.","start":177.64687,"end":178.14687,"sentiment":"neutral","sentiment_score":0.20553795993328097}],"sentiment":"neutral","sentiment_score":0.20553795993328097,"channel":1,"num_words":1,"start":177.64687,"end":178.14687},{"sentences":[{"text":"welcome.","start":177.69,"end":178.17,"sentiment":"positive","sentiment_score":0.33857646584510803},{"text":"Bye.","start":178.17,"end":178.67,"sentiment":"neutral","sentiment_score":0.2003544569015503}],"sentiment":"neutral","sentiment_score":0.26946546137332916,"channel":0,"num_words":2,"start":177.69,"end":178.67},{"sentences":[{"text":"Bye.","start":178.92686,"end":179.42686,"sentiment":"neutral","sentiment_score":0.12402936816215517}],"sentiment":"neutral","sentiment_score":0.12402936816215517,"channel":1,"num_words":1,"start":178.92686,"end":179.42686}]},"summary":{"result":"success","short":"The customer is trying to check the activation of a linear network connection and is having trouble finding it. The agent helps the customer locate it and checks the address, but finds that the connection is still offline and there is no session found. The agent then checks the phone and confirms that everything is active, but there is no access accept. The call ends with the customer thanking the agent and saying goodbye."},"intents":{"segments":[{"text":"I need you to check 1002 Edgard's Road wallet. It's a linear network connection I did yesterday. I'm just installing the modem now. Can you just double check the activation, please? Okay.","start_word":3,"end_word":34,"intents":[{"intent":"Check network connection","confidence_score":0.40961078}]},{"text":"Can you just double check the activation, please? Okay.","start_word":26,"end_word":34,"intents":[{"intent":"Confirm activation","confidence_score":0.4317838}]},{"text":"So there's probably no yeah. Because we finally get the the router inside the house. Alright.","start_word":93,"end_word":108,"intents":[{"intent":"Fix router setup","confidence_score":0.00034937728}]},{"text":"I'll just refresh the site. Can you check now? Oh, yes.","start_word":145,"end_word":155,"intents":[{"intent":"Refresh site and check phone","confidence_score":0.000005664615}]}]},"sentiments":{"segments":[{"text":"Hello, Hey, Moraine. I need you to check 1002 Edgard's Road wallet. It's a linear network connection I did yesterday. I'm just installing the modem now. Can you just double check the activation, please? Okay. Hang on. Let me just Yep. check the address. K. 1002 Edgards Road, Walnut, Victoria. I mean, I've got the so I've got the credentials. So that means the activation comes around pretty quick. But it's not showing anything. Yep. Edgars Road. Right? Yeah. It's still offline. No session found. Go hang on a sec. Okay. Thank you. So there's probably no yeah. Because we finally get the the router inside the house. Alright. So there's no All good. I'm just gonna I'm gonna have to set it up there. So I'll just double check the connection. Okay. That's coming up. Can you check now, Lorraine? Yeah. Hang on. Okay. I'll just refresh the site. Can you check now? Oh, yes. It's coming green. Check just to check on your phone. Yeah. It's active now. It's active there. Yeah. Access accept. Alright. So it must be that okay. So there's nothing left to that? Yeah. Oh, no. I said it's working on. Thanks, Yeah. Lorraine. Bye. Mhmm. Yeah. You're Bye.","start_word":0,"end_word":204,"sentiment":"neutral","sentiment_score":0.005059340503066778},{"text":"welcome.","start_word":205,"end_word":205,"sentiment":"positive","sentiment_score":0.33857646584510803},{"text":"Bye. Bye.","start_word":206,"end_word":207,"sentiment":"neutral","sentiment_score":0.1829206794500351}],"average":{"sentiment":"neutral","sentiment_score":0.010115323191829048}}}}