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The representative confirms the customer's name and phone number and tells them to keep the line open for the technician to check their concern. The call ends with the representative thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"Bye bye. See you. Bye.","start_word":80,"end_word":84,"intents":[{"intent":"End call","confidence_score":0.29543558}]}]},"sentiments":{"segments":[{"text":"Hello? Yeah, mister Melrose. I'm sorry. The line was disconnected. This is Airtel accounts. I am trying Yeah. to tell you that one of our tech rep is just engaged in a call after they're done with that. They will call you shortly. I've already endorsed your name and phone number. That way, Okay. they could check your concern. Okay? Just keep your Okay. line open. Okay.","start_word":0,"end_word":66,"sentiment":"neutral","sentiment_score":0.0029231642838567495},{"text":"Alright. Thank Thank you. you so much. Have a good one.","start_word":67,"end_word":77,"sentiment":"positive","sentiment_score":0.6718732118606567},{"text":"Okay. Okay. Bye bye. See you. Bye.","start_word":78,"end_word":84,"sentiment":"neutral","sentiment_score":0.1757500320672989}],"average":{"sentiment":"neutral","sentiment_score":0.11288027876005398}}}}