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This is Andrew from Vigilance AI. I'm trying to reach Albert from IT.\n\nChannel 1: Alright. He's not in today.\n\nChannel 0: Oh, it's oh, that's why.\n\nChannel 1: He he should be back tomorrow. Can I help\n\nChannel 0: Alright.\n\nChannel 1: you with anything?\n\nChannel 0: Yeah. Actually, I'm a we're we're a cybersecurity company, and we're trying to reach Albert. But, yeah, it's alright. I'll try to contact him tomorrow,\n\nChannel 1: Yeah. No\n\nChannel 0: but\n\nChannel 1: problem.\n\nChannel 0: thank you.\n\nChannel 1: Fantastic. Thank you. Bye bye.\n\nChannel 0: You too. Bye bye. Take care.","paragraphs":[{"sentences":[{"text":"Alicia speaking.","start":0.48,"end":1.62,"sentiment":"neutral","sentiment_score":0.008111428003758192}],"sentiment":"neutral","sentiment_score":0.008111428003758192,"channel":1,"num_words":2,"start":0.48,"end":1.62},{"sentences":[{"text":"Oh, hi.","start":2.56,"end":3.3,"sentiment":"neutral","sentiment_score":0.03296499513089657},{"text":"This is Andrew from Vigilance AI.","start":3.36,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.029942912980914116},{"text":"I'm trying to reach Albert from IT.","start":6.3199997,"end":10.26,"sentiment":"neutral","sentiment_score":0.010060177716825689}],"sentiment":"neutral","sentiment_score":0.02106724747767051,"channel":0,"num_words":15,"start":2.56,"end":10.26},{"sentences":[{"text":"Alright.","start":11.44,"end":11.92,"sentiment":"neutral","sentiment_score":0.0091395266354084},{"text":"He's not in today.","start":11.92,"end":13.059999,"sentiment":"neutral","sentiment_score":-0.05824445188045502}],"sentiment":"neutral","sentiment_score":-0.04476765617728233,"channel":1,"num_words":5,"start":11.44,"end":13.059999},{"sentences":[{"text":"Oh, it's oh, that's why.","start":14.395,"end":16.575,"sentiment":"neutral","sentiment_score":0.007663047686219215}],"sentiment":"neutral","sentiment_score":0.007663047686219215,"channel":0,"num_words":5,"start":14.395,"end":16.575},{"sentences":[{"text":"He he should be back tomorrow.","start":17.005,"end":18.305,"sentiment":"neutral","sentiment_score":0.06987227189044158},{"text":"Can I help","start":19.165,"end":19.725,"sentiment":"neutral","sentiment_score":0.052835530291001}],"sentiment":"neutral","sentiment_score":0.06419335802396138,"channel":1,"num_words":9,"start":17.005,"end":19.725},{"sentences":[{"text":"Alright.","start":19.675,"end":20.175,"sentiment":"neutral","sentiment_score":0.05002536624670029}],"sentiment":"neutral","sentiment_score":0.05002536624670029,"channel":0,"num_words":1,"start":19.675,"end":20.175},{"sentences":[{"text":"you with anything?","start":19.725,"end":20.625,"sentiment":"neutral","sentiment_score":0.036972922583421074}],"sentiment":"neutral","sentiment_score":0.036972922583421074,"channel":1,"num_words":3,"start":19.725,"end":20.625},{"sentences":[{"text":"Yeah.","start":22.395,"end":22.715,"sentiment":"neutral","sentiment_score":0.02666320279240608},{"text":"Actually, I'm a we're we're a cybersecurity company, and we're trying to reach Albert.","start":22.715,"end":28.335,"sentiment":"neutral","sentiment_score":0.007272328599356115},{"text":"But, yeah, it's alright.","start":30.03,"end":31.25,"sentiment":"neutral","sentiment_score":0.0326467917766422},{"text":"I'll try to contact him tomorrow,","start":31.39,"end":33.57,"sentiment":"neutral","sentiment_score":0.03165816608816385}],"sentiment":"neutral","sentiment_score":0.017960478672757744,"channel":0,"num_words":25,"start":22.395,"end":33.57},{"sentences":[{"text":"Yeah.","start":33.42,"end":33.66,"sentiment":"neutral","sentiment_score":0.06404399871826172},{"text":"No","start":33.66,"end":33.82,"sentiment":"neutral","sentiment_score":0.21494247019290924}],"sentiment":"neutral","sentiment_score":0.13949323445558548,"channel":1,"num_words":2,"start":33.42,"end":33.82},{"sentences":[{"text":"but","start":33.71,"end":34.11,"sentiment":"neutral","sentiment_score":0.15239690244197843}],"sentiment":"neutral","sentiment_score":0.15239690244197843,"channel":0,"num_words":1,"start":33.71,"end":34.11},{"sentences":[{"text":"problem.","start":33.82,"end":34.32,"sentiment":"neutral","sentiment_score":0.3298313021659851}],"sentiment":"neutral","sentiment_score":0.3298313021659851,"channel":1,"num_words":1,"start":33.82,"end":34.32},{"sentences":[{"text":"thank you.","start":34.11,"end":34.77,"sentiment":"positive","sentiment_score":0.5839226841926575}],"sentiment":"positive","sentiment_score":0.5839226841926575,"channel":0,"num_words":2,"start":34.11,"end":34.77},{"sentences":[{"text":"Fantastic.","start":35.26,"end":35.76,"sentiment":"positive","sentiment_score":0.7580825686454773},{"text":"Thank you.","start":35.899998,"end":36.3,"sentiment":"positive","sentiment_score":0.6865037083625793},{"text":"Bye bye.","start":36.3,"end":36.96,"sentiment":"neutral","sentiment_score":0.3263612240552902}],"sentiment":"positive","sentiment_score":0.5567624866962433,"channel":1,"num_words":5,"start":35.26,"end":36.96},{"sentences":[{"text":"You too.","start":37.39,"end":37.87,"sentiment":"neutral","sentiment_score":0.24570512771606445},{"text":"Bye bye.","start":37.87,"end":38.43,"sentiment":"neutral","sentiment_score":0.21177682280540466},{"text":"Take care.","start":38.43,"end":39.17,"sentiment":"neutral","sentiment_score":0.23392953723669052}],"sentiment":"neutral","sentiment_score":0.23047049591938654,"channel":0,"num_words":6,"start":37.39,"end":39.17}]},"summary":{"result":"success","short":"An agent from cost security company AI calls and asks for Albert from IT, but he is not present. The agent explains they are a cybersecurity company and will try to reach Albert the next day. The conversation ends with pleasantries and goodbyes."},"intents":{"segments":[{"text":"I'm trying to reach Albert from IT. Alright.","start_word":10,"end_word":17,"intents":[{"intent":"Reach albert from it","confidence_score":0.19913323}]},{"text":"Can I help Alright. you with anything? Yeah.","start_word":33,"end_word":40,"intents":[{"intent":"Help albert","confidence_score":0.30501467}]},{"text":"I'll try to contact him tomorrow, Yeah.","start_word":59,"end_word":65,"intents":[{"intent":"Contact albert tomorrow","confidence_score":0.6903498}]}]},"sentiments":{"segments":[{"text":"Alicia speaking. Oh, hi. This is Andrew from Vigilance AI. I'm trying to reach Albert from IT. Alright. He's not in today. Oh, it's oh, that's why. He he should be back tomorrow. Can I help Alright. you with anything? Yeah. Actually, I'm a we're we're a cybersecurity company, and we're trying to reach Albert. But, yeah, it's alright. I'll try to contact him tomorrow, Yeah. No but problem.","start_word":0,"end_word":68,"sentiment":"neutral","sentiment_score":0.027696935459971428},{"text":"thank you. Fantastic. Thank you.","start_word":69,"end_word":73,"sentiment":"positive","sentiment_score":0.6558931469917297},{"text":"Bye bye. You too. Bye bye. Take care.","start_word":74,"end_word":81,"sentiment":"neutral","sentiment_score":0.2637459337711334}],"average":{"sentiment":"neutral","sentiment_score":0.08757689210022387}}}}