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This is Ross. Yeah. Come on. Good.\n\nI just got a message from you about a call here. Is this the scanner, the Wi Fi scanner here? Yep. Yep. Yeah.\n\nI I don't know exactly what the product is. I was just looking at a process on there to try to find something to help me find rogue rogue access points because I've got a few sitting around in this building that I'm in, and it just looks a bit weird. So I just wanna see, does that let you scan to find access points? Because that's what it says it does. So can you hear me?\n\nYes. Yeah. So what do we what does it do? Yeah. Yeah.\n\nAnd it's showing a big good in that one, isn't it? Yeah. So what's is there a reason why you can't just order it online, or what do you have to do? Yep. Okay.\n\nCool. Alright. I can just pay for that with PayPal. It says, or can you pay with Amex? Or what can you pay with?\n\nYeah. Do you accept Amex though or not? Amex? Okay. Well, I'll put it on Amex when you get the invoice set.\n\nThat's correct. Yep. Yep. That's correct. Yep.\n\nYep. Yeah. That's fine. You know, they call us or he can the receptionist downstairs will buzz him up in the lift to bring him up in. There's a good lift.\n\nHe can come up in there. Okay? Alright. Okay. Thanks.\n\nThanks, man. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.12,"end":3.62,"sentiment":"neutral","sentiment_score":0.007752918172627688},{"text":"This is Ross.","start":4.24,"end":5.22,"sentiment":"neutral","sentiment_score":0.013186532693604628},{"text":"Yeah.","start":8.0,"end":8.5,"sentiment":"neutral","sentiment_score":0.032735761255025864},{"text":"Come on.","start":11.36,"end":11.84,"sentiment":"neutral","sentiment_score":0.15193349868059158},{"text":"Good.","start":11.84,"end":12.16,"sentiment":"positive","sentiment_score":0.5587038993835449}],"sentiment":"neutral","sentiment_score":0.11782739678164944,"num_words":8,"start":3.12,"end":12.16},{"sentences":[{"text":"I just got a message from you about a call here.","start":12.16,"end":14.495,"sentiment":"neutral","sentiment_score":0.29333270408890466},{"text":"Is this the scanner, the Wi Fi scanner 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This is Ross.\n\nChannel 0: Darren?\n\nChannel 1: Yeah.\n\nChannel 0: Hi, man. How are you?\n\nChannel 1: Come on. Good. I just got a message from you about a call here.\n\nChannel 0: Yep. Actually, I just received your inquiry for a lucrative product. Right?\n\nChannel 1: Is this the scanner, the Wi Fi scanner here?\n\nChannel 0: Yep. Wi Fi scanner.\n\nChannel 1: Yep.\n\nChannel 0: You\n\nChannel 1: Yep.\n\nChannel 0: just placed an order. So just confirming that it's a obviously, you're product. Right?\n\nChannel 1: Yeah. I I don't know exactly what the product is. I was just looking at a process on there to try to find something to help me find rogue rogue access points because I've got a few sitting around in this building that I'm in, and it just looks a bit weird. So I just wanna see, does that let you scan to find access points? Because that's what it says it does.\n\nSo can you hear\n\nChannel 0: Yep.\n\nChannel 1: me?\n\nChannel 0: So, Yasmin yep. I can hear you. I can\n\nChannel 1: Yes.\n\nChannel 0: hear you.\n\nChannel 1: Yeah. So what do we\n\nChannel 0: So\n\nChannel 1: what does\n\nChannel 0: yeah.\n\nChannel 1: it do?\n\nChannel 0: It's, like, you know, portable spectrum, you know, analyzer analyzer design for the Wi Fi and iOS, both for iOS and Android mobile app.\n\nChannel 1: Yeah. Yeah. And it's showing\n\nChannel 0: Yeah.\n\nChannel 1: a big good in that one, isn't it?\n\nChannel 0: Yep.\n\nChannel 1: Yeah. So what's is there a reason why you can't just order it online, or what do you have to do?\n\nChannel 0: No. I was just confirming that you just placed an order. So I was confirming your details to send over your invoice. And\n\nChannel 1: Yep.\n\nChannel 0: once paid, so we can just place an order, and it will be delivered to you within one to two business days.\n\nChannel 1: Okay. Cool. Alright. I can just pay for that\n\nChannel 0: Yep.\n\nChannel 1: with PayPal. It says, or can you pay with Amex? Or what can you pay with?\n\nChannel 0: Up to you. If you want the bank transfer, you can do bank transfer. If you want credit card, you can do that as well. Credit card, there is 1.5 surcharge surcharge on credit cards.\n\nChannel 1: Yeah. Do you accept Amex\n\nChannel 0: One\n\nChannel 1: though\n\nChannel 0: point\n\nChannel 1: or not?\n\nChannel 0: five\n\nChannel 1: Amex?\n\nChannel 0: percent. Yep. Amex.\n\nChannel 1: Okay. Well, I'll put\n\nChannel 0: Did\n\nChannel 1: it on\n\nChannel 0: accept.\n\nChannel 1: Amex when you get the invoice set.\n\nChannel 0: Okay. Alright. No worries. We'll share your invoice over darwin.beckinsale@ttc.com.\n\nChannel 1: That's correct. Yep. Yep.\n\nChannel 0: And the address you mentioned is Level 21321 Kent Street, Sydney, New South Wales.\n\nChannel 1: That's\n\nChannel 0: Right?\n\nChannel 1: correct. Yep. Yep.\n\nChannel 0: And you would be the best person to contact. Right? Like, when a deliver like, delivery guy comes, so he'll be giving you a call.\n\nChannel 1: Yeah. That's fine. You know, they call us or he can the receptionist downstairs\n\nChannel 0: Right?\n\nChannel 1: will buzz him up in the lift to bring him up in. There's a good lift. He can come up in there.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay?\n\nChannel 0: Okay. Alright. Got yep. Got it. No worries.\n\nChannel 1: Alright.\n\nChannel 0: I'll share your\n\nChannel 1: Okay.\n\nChannel 0: invoice.\n\nChannel 1: Thanks. Thanks,\n\nChannel 0: Yep.\n\nChannel 1: man.\n\nChannel 0: Cheers. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.006482160184532404}],"sentiment":"neutral","sentiment_score":0.006482160184532404,"channel":0,"num_words":1,"start":1.8399999,"end":2.34},{"sentences":[{"text":"Hello?","start":3.12,"end":3.62,"sentiment":"neutral","sentiment_score":0.007752918172627688},{"text":"This is 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you would be the best person to contact.","start":149.09001,"end":151.25,"sentiment":"neutral","sentiment_score":0.12363798916339874},{"text":"Right?","start":151.25,"end":151.57,"sentiment":"neutral","sentiment_score":0.12533318996429443},{"text":"Like, when a deliver like, delivery guy comes, so he'll be giving you a call.","start":151.57,"end":156.465,"sentiment":"neutral","sentiment_score":0.08898022770881653}],"sentiment":"neutral","sentiment_score":0.10291114032268524,"channel":0,"num_words":25,"start":149.09001,"end":156.465},{"sentences":[{"text":"Yeah.","start":157.175,"end":157.335,"sentiment":"neutral","sentiment_score":0.16400793194770813},{"text":"That's fine.","start":157.335,"end":157.895,"sentiment":"neutral","sentiment_score":0.21137480437755585},{"text":"You know, they call us or he can the receptionist downstairs","start":157.895,"end":160.795,"sentiment":"neutral","sentiment_score":0.13286507739262146}],"sentiment":"neutral","sentiment_score":0.14630524228726113,"channel":1,"num_words":14,"start":157.175,"end":160.795},{"sentences":[{"text":"Right?","start":161.245,"end":161.745,"sentiment":"neutral","sentiment_score":0.13420701026916504}],"sentiment":"neutral","sentiment_score":0.13420701026916504,"channel":0,"num_words":1,"start":161.245,"end":161.745},{"sentences":[{"text":"will buzz him up in the lift to bring him up in.","start":161.575,"end":163.41501,"sentiment":"neutral","sentiment_score":0.16811062643925348},{"text":"There's a good lift.","start":163.41501,"end":164.215,"sentiment":"neutral","sentiment_score":0.3137240558862686},{"text":"He can come up in 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your","start":169.66895,"end":170.14894,"sentiment":"neutral","sentiment_score":0.1721347620089849}],"sentiment":"neutral","sentiment_score":0.1721347620089849,"channel":0,"num_words":3,"start":169.66895,"end":170.14894},{"sentences":[{"text":"Okay.","start":170.12888,"end":170.52887,"sentiment":"neutral","sentiment_score":0.1458253264427185}],"sentiment":"neutral","sentiment_score":0.1458253264427185,"channel":1,"num_words":1,"start":170.12888,"end":170.52887},{"sentences":[{"text":"invoice.","start":170.14894,"end":170.64894,"sentiment":"neutral","sentiment_score":0.2226463258266449}],"sentiment":"neutral","sentiment_score":0.2226463258266449,"channel":0,"num_words":1,"start":170.14894,"end":170.64894},{"sentences":[{"text":"Thanks.","start":170.52887,"end":171.02887,"sentiment":"positive","sentiment_score":0.4749776422977447},{"text":"Thanks,","start":171.48888,"end":171.80887,"sentiment":"positive","sentiment_score":0.5496296882629395}],"sentiment":"positive","sentiment_score":0.5123036652803421,"channel":1,"num_words":2,"start":170.52887,"end":171.80887},{"sentences":[{"text":"Yep.","start":171.74895,"end":171.98894,"sentiment":"positive","sentiment_score":0.42380163073539734}],"sentiment":"positive","sentiment_score":0.42380163073539734,"channel":0,"num_words":1,"start":171.74895,"end":171.98894},{"sentences":[{"text":"man.","start":171.80887,"end":172.12888,"sentiment":"positive","sentiment_score":0.45703983306884766}],"sentiment":"positive","sentiment_score":0.45703983306884766,"channel":1,"num_words":1,"start":171.80887,"end":172.12888},{"sentences":[{"text":"Cheers.","start":171.98894,"end":172.30894,"sentiment":"positive","sentiment_score":0.5032120943069458},{"text":"Bye.","start":172.30894,"end":172.80894,"sentiment":"neutral","sentiment_score":0.19027547538280487}],"sentiment":"positive","sentiment_score":0.34674378484487534,"channel":0,"num_words":2,"start":171.98894,"end":172.80894},{"sentences":[{"text":"Bye.","start":172.36887,"end":172.86887,"sentiment":"neutral","sentiment_score":-0.07626956701278687}],"sentiment":"neutral","sentiment_score":-0.07626956701278687,"channel":1,"num_words":1,"start":172.36887,"end":172.86887}]},"summary":{"result":"success","short":"The customer is confirming an order for a lucrative scanner and is asking the agent about a process to find access points. The agent explains that the scanner is portable and can be set up for billing with credit card or debit card. The customer confirms the details and the agent promises to send an invoice and arrange for delivery."},"intents":{"segments":[{"text":"Actually, I just received your inquiry for a lucrative product. Right? Is this the scanner, the Wi Fi scanner here? Yep.","start_word":27,"end_word":47,"intents":[{"intent":"Confirm product information","confidence_score":0.06477218}]},{"text":"just placed an order. So just confirming that it's a obviously, you're product. Right? Yeah.","start_word":54,"end_word":68,"intents":[{"intent":"Confirm order","confidence_score":0.15826902}]},{"text":"I was just confirming that you just placed an order. So I was confirming your details to send over your invoice.","start_word":231,"end_word":251,"intents":[{"intent":"Send invoice","confidence_score":0.5464252}]},{"text":"once paid, so we can just place an order, and it will be delivered to you within one to two business days. Okay. Cool.","start_word":254,"end_word":277,"intents":[{"intent":"Place order","confidence_score":0.061356906}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? This is Ross. Darren? Yeah. Hi, man. How are you? Come on.","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":0.06521003693342209},{"text":"Good.","start_word":14,"end_word":14,"sentiment":"positive","sentiment_score":0.5587038993835449},{"text":"I just got a message from you about a call here. Yep. Actually, I just received your inquiry for a lucrative product. Right? Is this the scanner, the Wi Fi scanner here? Yep. Wi Fi scanner. Yep. You Yep. just placed an order. So just confirming that it's a obviously, you're product. Right? Yeah. I I don't know exactly what the product is. I was just looking at a process on there to try to find something to help me find rogue rogue access points because I've got a few sitting around in this building that I'm in, and it just looks a bit weird. So I just wanna see, does that let you scan to find access points? Because that's what it says it does. So can you hear Yep. me? So, Yasmin yep. I can hear you. I can Yes. hear you. Yeah. So what do we So what does yeah. it do? It's, like, you know, portable spectrum, you know, analyzer analyzer design for the Wi Fi and iOS, both for iOS and Android mobile app. Yeah. Yeah. And it's showing Yeah. a big good in that one, isn't it? Yep. Yeah. So what's is there a reason why you can't just order it online, or what do you have to do? No. I was just confirming that you just placed an order. So I was confirming your details to send over your invoice. And Yep. once paid, so we can just place an order, and it will be delivered to you within one to two business days.","start_word":15,"end_word":275,"sentiment":"neutral","sentiment_score":0.04601150723281263},{"text":"Okay. Cool. Alright.","start_word":276,"end_word":278,"sentiment":"positive","sentiment_score":0.46201291680336},{"text":"I can just pay for that Yep. with PayPal. It says, or can you pay with Amex? Or what can you pay with? Up to you. If you want the bank transfer, you can do bank transfer. If you want credit card, you can do that as well. Credit card, there is 1.5 surcharge surcharge on credit cards. Yeah. Do you accept Amex One though point or not? five Amex? percent. Yep. Amex. Okay. Well, I'll put Did it on accept. Amex when you get the invoice set. Okay. Alright. No worries. We'll share your invoice over darwin.beckinsale@ttc.com. That's correct. Yep. Yep. And the address you mentioned is Level 21321 Kent Street, Sydney, New South Wales. That's Right? correct. Yep. Yep. And you would be the best person to contact. Right? Like, when a deliver like, delivery guy comes, so he'll be giving you a call. Yeah. That's fine. You know, they call us or he can the receptionist downstairs Right? will buzz him up in the lift to bring him up in. There's a good lift. He can come up in there. Mhmm. Okay? Okay. Alright. Got yep. Got it. No worries. Alright. I'll share your Okay. invoice.","start_word":279,"end_word":477,"sentiment":"neutral","sentiment_score":0.11279983073472977},{"text":"Thanks. Thanks, Yep. man. Cheers.","start_word":478,"end_word":482,"sentiment":"positive","sentiment_score":0.4786946177482605},{"text":"Bye. Bye.","start_word":483,"end_word":484,"sentiment":"neutral","sentiment_score":0.20602085441350937}],"average":{"sentiment":"neutral","sentiment_score":0.08690293801797402}}}}