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Please press 1 for sales. Press 2 for service. Press 3 for projects. Press 4 for finance, or press 5 to speak to our reception who can help you further.\n\nProAV. This is Jack. Okay. What's this regarding? I'm looking it up now.\n\nJust give me one moment. I'm sorry. He's he's in another office to us. Okay. Unfortunately, it looks like he's in a meeting.\n\nHe's got a he's got a couple of couple of hours of meetings planned. Best way to reach out would be to send an email through to our sales admin email address. That is sales admin@proav.com.au. And once that comes through, I'll I'll forward it on to him for you. Thank you very much for your call.","paragraphs":[{"sentences":[{"text":"Welcome to ProAV.","start":0.24,"end":1.3,"sentiment":"neutral","sentiment_score":0.20293132960796356},{"text":"Please press 1 for sales.","start":2.48,"end":4.18,"sentiment":"neutral","sentiment_score":0.08187457621097564},{"text":"Press 2 for service.","start":5.04,"end":6.42,"sentiment":"neutral","sentiment_score":0.04592184815555811},{"text":"Press 3 for projects.","start":7.2799997,"end":8.66,"sentiment":"neutral","sentiment_score":0.04532938543707132},{"text":"Press 4 for finance, or press 5 to speak to our reception who can help you further.","start":9.599999,"end":15.62,"sentiment":"neutral","sentiment_score":0.06454078623038881}],"sentiment":"neutral","sentiment_score":0.07516258091411808,"num_words":33,"start":0.24,"end":15.62},{"sentences":[{"text":"ProAV.","start":39.92,"end":40.42,"sentiment":"neutral","sentiment_score":0.03213032707571983},{"text":"This is Jack.","start":40.559998,"end":41.379997,"sentiment":"neutral","sentiment_score":0.03937670961022377},{"text":"Okay.","start":46.975,"end":47.475,"sentiment":"neutral","sentiment_score":0.03559235483407974},{"text":"What's this regarding?","start":48.094997,"end":49.155,"sentiment":"neutral","sentiment_score":0.018777161215742428},{"text":"I'm looking it up now.","start":60.350002,"end":61.89,"sentiment":"neutral","sentiment_score":-0.016136304661631583}],"sentiment":"neutral","sentiment_score":0.012423290083041558,"num_words":13,"start":39.92,"end":61.89},{"sentences":[{"text":"Just give me one moment.","start":61.95,"end":63.170002,"sentiment":"neutral","sentiment_score":-0.023358139395713805},{"text":"I'm sorry.","start":63.550003,"end":63.95,"sentiment":"neutral","sentiment_score":-0.11456334963440895},{"text":"He's he's in another office to us.","start":63.95,"end":66.21,"sentiment":"neutral","sentiment_score":-0.10956878853695733},{"text":"Okay.","start":69.115,"end":69.595,"sentiment":"neutral","sentiment_score":-0.06208334490656853},{"text":"Unfortunately, it looks like he's in a meeting.","start":69.595,"end":71.535,"sentiment":"neutral","sentiment_score":-0.1774515099823475}],"sentiment":"neutral","sentiment_score":-0.11280844959875812,"num_words":23,"start":61.95,"end":71.535},{"sentences":[{"text":"He's got a he's got a couple of couple of hours of meetings planned.","start":72.235,"end":75.295,"sentiment":"neutral","sentiment_score":-0.198185923908438},{"text":"Best way to reach out would be to send an email through to our sales admin email address.","start":75.515,"end":82.76,"sentiment":"neutral","sentiment_score":-0.0755433336728149},{"text":"That is sales admin@proav.com.au.","start":83.06,"end":88.2,"sentiment":"neutral","sentiment_score":-0.002462985343299806},{"text":"And once that comes through, I'll I'll forward it on to him for you.","start":91.22,"end":95.025,"sentiment":"neutral","sentiment_score":0.036744162174207826},{"text":"Thank you very much for your call.","start":98.465004,"end":100.085,"sentiment":"positive","sentiment_score":0.6984721933092389}],"sentiment":"neutral","sentiment_score":0.022096293708799702,"num_words":57,"start":72.235,"end":100.085}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to ProAV. Please press 1 for sales. Press 2 for service. Press 3 for projects. Press 4 for finance, or press 5 to speak to our reception who can help you further.\n\nChannel 0: Hello?\n\nChannel 1: ProAV. This is Jack.\n\nChannel 0: Yes. Hi. Good morning. I'm looking for Steven Benson.\n\nChannel 1: Okay. What's this regarding?\n\nChannel 0: This is Mary from Vigilance AI. We just want to present cybersecurity. Is he available?\n\nChannel 1: I'm looking it up now. Just give me one moment. I'm sorry. He's he's in another office to us. Okay.\n\nUnfortunately, it looks like he's in a meeting. He's got a he's got a couple of couple of hours of meetings planned. Best way to reach out would be to send an email through to our sales admin email address.\n\nChannel 0: Mhmm.\n\nChannel 1: That is sales\n\nChannel 0: Mhmm.\n\nChannel 1: admin@proav.com.au.\n\nChannel 0: Mhmm.\n\nChannel 1: And once that comes through, I'll I'll forward it on to him for you.\n\nChannel 0: Okay. Sure then. Thank you.\n\nChannel 1: Thank you very much for your call.\n\nChannel 0: Alright. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to ProAV.","start":0.24,"end":1.3,"sentiment":"neutral","sentiment_score":0.20293132960796356},{"text":"Please press 1 for sales.","start":2.48,"end":4.18,"sentiment":"neutral","sentiment_score":0.08187457621097564},{"text":"Press 2 for service.","start":5.04,"end":6.42,"sentiment":"neutral","sentiment_score":0.04592184815555811},{"text":"Press 3 for projects.","start":7.2799997,"end":8.66,"sentiment":"neutral","sentiment_score":0.04532938543707132},{"text":"Press 4 for finance, or press 5 to speak to our reception who can help you further.","start":9.599999,"end":15.62,"sentiment":"neutral","sentiment_score":0.06454078623038881}],"sentiment":"neutral","sentiment_score":0.07516258091411808,"channel":1,"num_words":33,"start":0.24,"end":15.62},{"sentences":[{"text":"Hello?","start":39.68,"end":40.18,"sentiment":"neutral","sentiment_score":0.03879338502883911}],"sentiment":"neutral","sentiment_score":0.03879338502883911,"channel":0,"num_words":1,"start":39.68,"end":40.18},{"sentences":[{"text":"ProAV.","start":39.92,"end":40.42,"sentiment":"neutral","sentiment_score":0.03213032707571983},{"text":"This is Jack.","start":40.559998,"end":41.379997,"sentiment":"neutral","sentiment_score":0.03937670961022377}],"sentiment":"neutral","sentiment_score":0.037565113976597786,"channel":1,"num_words":4,"start":39.92,"end":41.379997},{"sentences":[{"text":"Yes.","start":42.005,"end":42.325,"sentiment":"neutral","sentiment_score":0.0834803432226181},{"text":"Hi.","start":42.325,"end":42.565002,"sentiment":"neutral","sentiment_score":0.16876381635665894},{"text":"Good morning.","start":42.565002,"end":43.205,"sentiment":"neutral","sentiment_score":0.31809088587760925},{"text":"I'm looking for Steven Benson.","start":43.205,"end":45.385002,"sentiment":"neutral","sentiment_score":0.10107011198997498}],"sentiment":"neutral","sentiment_score":0.15486405458715227,"channel":0,"num_words":9,"start":42.005,"end":45.385002},{"sentences":[{"text":"Okay.","start":46.975,"end":47.475,"sentiment":"neutral","sentiment_score":0.03559235483407974},{"text":"What's this regarding?","start":48.094997,"end":49.155,"sentiment":"neutral","sentiment_score":0.018777161215742428}],"sentiment":"neutral","sentiment_score":0.022980959620326757,"channel":1,"num_words":4,"start":46.975,"end":49.155},{"sentences":[{"text":"This is Mary from Vigilance AI.","start":50.405003,"end":53.125,"sentiment":"neutral","sentiment_score":0.04222667900224527},{"text":"We just want to present cybersecurity.","start":53.125,"end":54.745003,"sentiment":"neutral","sentiment_score":0.029701647038261097},{"text":"Is he available?","start":55.365,"end":56.345,"sentiment":"neutral","sentiment_score":0.012703460330764452}],"sentiment":"neutral","sentiment_score":0.031312022482355435,"channel":0,"num_words":15,"start":50.405003,"end":56.345},{"sentences":[{"text":"I'm looking it up now.","start":60.350002,"end":61.89,"sentiment":"neutral","sentiment_score":-0.016136304661631583},{"text":"Just give me one moment.","start":61.95,"end":63.170002,"sentiment":"neutral","sentiment_score":-0.023358139395713805},{"text":"I'm sorry.","start":63.550003,"end":63.95,"sentiment":"neutral","sentiment_score":-0.11456334963440895},{"text":"He's he's in another office to us.","start":63.95,"end":66.21,"sentiment":"neutral","sentiment_score":-0.10956878853695733},{"text":"Okay.","start":69.115,"end":69.595,"sentiment":"neutral","sentiment_score":-0.06208334490656853}],"sentiment":"neutral","sentiment_score":-0.06278318921104073,"channel":1,"num_words":20,"start":60.350002,"end":69.595},{"sentences":[{"text":"Unfortunately, it looks like he's in a meeting.","start":69.595,"end":71.535,"sentiment":"neutral","sentiment_score":-0.1774515099823475},{"text":"He's got a he's got a couple of couple of hours of meetings planned.","start":72.235,"end":75.295,"sentiment":"neutral","sentiment_score":-0.198185923908438},{"text":"Best way to reach out would be to send an email through to our sales admin email address.","start":75.515,"end":82.76,"sentiment":"neutral","sentiment_score":-0.0755433336728149}],"sentiment":"neutral","sentiment_score":-0.1388498755171895,"channel":1,"num_words":40,"start":69.595,"end":82.76},{"sentences":[{"text":"Mhmm.","start":82.275,"end":82.775,"sentiment":"neutral","sentiment_score":-0.01205321867018938}],"sentiment":"neutral","sentiment_score":-0.01205321867018938,"channel":0,"num_words":1,"start":82.275,"end":82.775},{"sentences":[{"text":"That is sales","start":83.06,"end":84.04,"sentiment":"neutral","sentiment_score":-0.00516706829269727}],"sentiment":"neutral","sentiment_score":-0.00516706829269727,"channel":1,"num_words":3,"start":83.06,"end":84.04},{"sentences":[{"text":"Mhmm.","start":83.73,"end":84.23,"sentiment":"neutral","sentiment_score":0.00008701044134795666}],"sentiment":"neutral","sentiment_score":0.00008701044134795666,"channel":0,"num_words":1,"start":83.73,"end":84.23},{"sentences":[{"text":"admin@proav.com.au.","start":84.26,"end":88.2,"sentiment":"neutral","sentiment_score":0.005649263504892588}],"sentiment":"neutral","sentiment_score":0.005649263504892588,"channel":1,"num_words":1,"start":84.26,"end":88.2},{"sentences":[{"text":"Mhmm.","start":88.85,"end":89.35,"sentiment":"neutral","sentiment_score":0.007953401654958725}],"sentiment":"neutral","sentiment_score":0.007953401654958725,"channel":0,"num_words":1,"start":88.85,"end":89.35},{"sentences":[{"text":"And once that comes through, I'll I'll forward it on to him for you.","start":91.22,"end":95.025,"sentiment":"neutral","sentiment_score":0.036744162174207826}],"sentiment":"neutral","sentiment_score":0.036744162174207826,"channel":1,"num_words":14,"start":91.22,"end":95.025},{"sentences":[{"text":"Okay.","start":95.74694,"end":96.226944,"sentiment":"neutral","sentiment_score":0.15169380605220795},{"text":"Sure then.","start":96.226944,"end":97.04694,"sentiment":"neutral","sentiment_score":0.2612660825252533},{"text":"Thank you.","start":97.18694,"end":98.00694,"sentiment":"positive","sentiment_score":0.5242231637239456}],"sentiment":"positive","sentiment_score":0.34453445971012114,"channel":0,"num_words":5,"start":95.74694,"end":98.00694},{"sentences":[{"text":"Thank you very much for your call.","start":98.465004,"end":100.085,"sentiment":"positive","sentiment_score":0.6984721933092389}],"sentiment":"positive","sentiment_score":0.6984721933092389,"channel":1,"num_words":7,"start":98.465004,"end":100.085},{"sentences":[{"text":"Alright.","start":100.38694,"end":100.88694,"sentiment":"neutral","sentiment_score":0.28931957483291626},{"text":"Bye.","start":101.10694,"end":101.60694,"sentiment":"neutral","sentiment_score":0.1510305404663086}],"sentiment":"neutral","sentiment_score":0.22017505764961243,"channel":0,"num_words":2,"start":100.38694,"end":101.60694}]},"summary":{"result":"success","short":"A representative fromipsourcing AI called ProAV looking for Steven Benson, but he is in a meeting and has a few hours of meetings planned. The representative was directed to send an email through their sales admin email address to reach out to Benson. The call ends with the representative thanking Benson and saying goodbye."},"intents":{"segments":[{"text":"This is Mary from Vigilance AI. We just want to present cybersecurity. Is he available?","start_word":51,"end_word":65,"intents":[{"intent":"Specify purpose","confidence_score":0.000049746395}]}]},"sentiments":{"segments":[{"text":"Welcome to ProAV. Please press 1 for sales. Press 2 for service. Press 3 for projects. Press 4 for finance, or press 5 to speak to our reception who can help you further. Hello? ProAV. This is Jack. Yes. Hi. Good morning. I'm looking for Steven Benson. Okay. What's this regarding? This is Mary from Vigilance AI. We just want to present cybersecurity. Is he available? I'm looking it up now. Just give me one moment. I'm sorry. He's he's in another office to us. Okay. Unfortunately, it looks like he's in a meeting. He's got a he's got a couple of couple of hours of meetings planned. Best way to reach out would be to send an email through to our sales admin email address. Mhmm. That is sales Mhmm. admin@proav.com.au. Mhmm. And once that comes through, I'll I'll forward it on to him for you. Okay. Sure then.","start_word":0,"end_word":149,"sentiment":"neutral","sentiment_score":-0.009699473157525064},{"text":"Thank you. Thank you very much for your call.","start_word":150,"end_word":158,"sentiment":"positive","sentiment_score":0.6456850171089172},{"text":"Alright. Bye.","start_word":159,"end_word":160,"sentiment":"neutral","sentiment_score":0.24533891677856445}],"average":{"sentiment":"neutral","sentiment_score":0.025119093784773016}}}}