{"metadata":{"transaction_key":"deprecated","request_id":"019efd5f-5d20-7b50-98f8-0b22d397eb9c","sha256":"209ed920b75909494163e07d8f1d270659e5edfb61abaab7436c4c693ecb892b","created":"2026-06-25T06:02:27.323Z","duration":33.69594,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":33,"output_tokens":33},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":33,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Ronald.","confidence":0.734375,"words":[{"word":"ronald","start":6.48,"end":6.98,"confidence":0.734375,"punctuated_word":"Ronald.","sentiment":"neutral","sentiment_score":0.09935964643955232}],"paragraphs":{"transcript":"\nRonald.","paragraphs":[{"sentences":[{"text":"Ronald.","start":6.48,"end":6.98,"sentiment":"neutral","sentiment_score":0.09935964643955232}],"sentiment":"neutral","sentiment_score":0.09935964643955232,"num_words":1,"start":6.48,"end":6.98}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line.","confidence":1.0,"words":[{"word":"hi","start":0.24,"end":0.56,"confidence":0.99853516,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.07200956344604492},{"word":"if","start":0.56,"end":0.88,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.03274683281779289},{"word":"you","start":0.88,"end":1.04,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.003622911870479584},{"word":"record","start":1.04,"end":1.4399999,"confidence":0.9980469,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.003443609923124314},{"word":"your","start":1.4399999,"end":1.5999999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.00995461829006672},{"word":"name","start":1.5999999,"end":1.8399999,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.006483498960733414},{"word":"and","start":1.8399999,"end":2.08,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.00782746821641922},{"word":"reason","start":2.08,"end":2.3999999,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.024109922349452972},{"word":"for","start":2.3999999,"end":2.6399999,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.015397749841213226},{"word":"calling","start":2.6399999,"end":3.1399999,"confidence":1.0,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.019235776737332344},{"word":"i'll","start":3.1999998,"end":3.4399998,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.012216895818710327},{"word":"see","start":3.4399998,"end":3.6,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.014492500573396684},{"word":"if","start":3.6,"end":3.84,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0010732654482126236},{"word":"this","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.00413750484585762},{"word":"person","start":4.0,"end":4.4,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.0017723515629768372},{"word":"is","start":4.4,"end":4.48,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0003475695848464966},{"word":"available","start":4.48,"end":4.98,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.0026263631880283356},{"word":"thanks","start":11.92,"end":12.42,"confidence":0.9995117,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.6659666299819946},{"word":"please","start":12.835,"end":13.155001,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.015724211931228638},{"word":"stay","start":13.155001,"end":13.555,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.10237450897693634},{"word":"on","start":13.555,"end":13.715,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.13200154900550842},{"word":"the","start":13.715,"end":13.875,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2816508412361145},{"word":"line","start":13.875,"end":14.375,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.1531958281993866}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.56,"sentiment":"neutral","sentiment_score":0.07200956344604492},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.56,"end":4.98,"sentiment":"neutral","sentiment_score":-0.00048313045408576716},{"text":"Thanks.","start":11.92,"end":12.42,"sentiment":"positive","sentiment_score":0.6659666299819946},{"text":"Please stay on the line.","start":12.835,"end":14.375,"sentiment":"neutral","sentiment_score":0.13069970309734344}],"sentiment":"neutral","sentiment_score":0.060162809636929764,"num_words":23,"start":0.24,"end":14.375}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Ronald.\n\nChannel 1: Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.56,"sentiment":"neutral","sentiment_score":0.07200956344604492},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.56,"end":4.98,"sentiment":"neutral","sentiment_score":-0.00048313045408576716}],"sentiment":"neutral","sentiment_score":0.003781145657686626,"channel":1,"num_words":17,"start":0.24,"end":4.98},{"sentences":[{"text":"Ronald.","start":6.48,"end":6.98,"sentiment":"neutral","sentiment_score":0.09935964643955232}],"sentiment":"neutral","sentiment_score":0.09935964643955232,"channel":0,"num_words":1,"start":6.48,"end":6.98},{"sentences":[{"text":"Thanks.","start":11.92,"end":12.42,"sentiment":"positive","sentiment_score":0.6659666299819946},{"text":"Please stay on the line.","start":12.835,"end":14.375,"sentiment":"neutral","sentiment_score":0.13069970309734344}],"sentiment":"neutral","sentiment_score":0.21991085757811865,"channel":1,"num_words":6,"start":11.92,"end":14.375}]},"summary":{"result":"success","short":"Hi. If you record your name and reason for calling, I'll see if this person is available. Ronald. Thanks. Please stay on the line."},"intents":{"segments":[{"text":"Please stay on the line.","start_word":19,"end_word":23,"intents":[{"intent":"Record call information","confidence_score":0.002389636}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Ronald.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.013546130619943142},{"text":"Thanks.","start_word":18,"end_word":18,"sentiment":"positive","sentiment_score":0.6659666299819946},{"text":"Please stay on the line.","start_word":19,"end_word":23,"sentiment":"neutral","sentiment_score":0.16127142310142517}],"average":{"sentiment":"neutral","sentiment_score":0.07994591106068004}}}}