{"metadata":{"transaction_key":"deprecated","request_id":"019f6e05-0ec0-7992-bd23-7ac7af99613e","sha256":"db6b7093d91cb8e7133421fd44a4a778f1d8e5960f8ffac05d7722ba8416ea4d","created":"2026-07-17T03:00:54.029Z","duration":11.591937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":32,"output_tokens":32},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":32,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi. Good day. I was trying to get a hold of Mary.","confidence":0.98095703,"words":[{"word":"oh","start":2.32,"end":2.6399999,"confidence":0.9851074,"punctuated_word":"Oh,","sentiment":"positive","sentiment_score":0.38779252767562866},{"word":"hi","start":2.6399999,"end":3.1399999,"confidence":0.9941406,"punctuated_word":"hi.","sentiment":"positive","sentiment_score":0.44522103667259216},{"word":"good","start":3.28,"end":3.76,"confidence":0.6845703,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5744072198867798},{"word":"day","start":3.76,"end":4.26,"confidence":0.9880371,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.5038217306137085},{"word":"i","start":4.56,"end":4.64,"confidence":0.9526367,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.10649800300598145},{"word":"was","start":4.64,"end":5.14,"confidence":0.98095703,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.10105717182159424},{"word":"trying","start":5.2799997,"end":5.52,"confidence":0.9301758,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.1489645391702652},{"word":"to","start":5.52,"end":5.6,"confidence":0.99316406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.15119391679763794},{"word":"get","start":5.6,"end":5.8399997,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.06461314857006073},{"word":"a","start":5.8399997,"end":5.92,"confidence":0.77001953,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0547732450067997},{"word":"hold","start":5.92,"end":6.3199997,"confidence":0.51171875,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":0.03578446805477142},{"word":"of","start":6.3199997,"end":6.56,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.06121627613902092},{"word":"mary","start":6.56,"end":7.06,"confidence":0.97143555,"punctuated_word":"Mary.","sentiment":"neutral","sentiment_score":0.10170675069093704}],"paragraphs":{"transcript":"\nOh, hi. Good day. I was trying to get a hold of Mary.","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":2.32,"end":3.1399999,"sentiment":"positive","sentiment_score":0.4165067821741104},{"text":"Good day.","start":3.28,"end":4.26,"sentiment":"positive","sentiment_score":0.5391144752502441},{"text":"I was trying to get a hold of Mary.","start":4.56,"end":7.06,"sentiment":"neutral","sentiment_score":0.09175639102856319}],"sentiment":"neutral","sentiment_score":0.21054231031582907,"num_words":13,"start":2.32,"end":7.06}]}}]},{"alternatives":[{"transcript":"No. There's no, Mary. Thank you. Sorry.","confidence":0.91748047,"words":[{"word":"no","start":8.08,"end":8.559999,"confidence":0.9562988,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.4545581340789795},{"word":"there's","start":8.559999,"end":8.8,"confidence":0.91748047,"punctuated_word":"There's","sentiment":"negative","sentiment_score":-0.4961836338043213},{"word":"no","start":8.8,"end":9.04,"confidence":0.65722656,"punctuated_word":"no,","sentiment":"negative","sentiment_score":-0.46458524465560913},{"word":"mary","start":9.04,"end":9.36,"confidence":0.8967285,"punctuated_word":"Mary.","sentiment":"negative","sentiment_score":-0.34874752163887024},{"word":"thank","start":9.36,"end":9.5199995,"confidence":0.86865234,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.14105013012886047},{"word":"you","start":9.5199995,"end":9.679999,"confidence":0.9975586,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.05636141449213028},{"word":"sorry","start":9.679999,"end":10.179999,"confidence":0.98657227,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.08750855922698975}],"paragraphs":{"transcript":"\nNo. There's no, Mary. Thank you. Sorry.","paragraphs":[{"sentences":[{"text":"No.","start":8.08,"end":8.559999,"sentiment":"negative","sentiment_score":-0.4545581340789795},{"text":"There's no, Mary.","start":8.559999,"end":9.36,"sentiment":"negative","sentiment_score":-0.4365054666996002},{"text":"Thank you.","start":9.36,"end":9.679999,"sentiment":"neutral","sentiment_score":0.09870577231049538},{"text":"Sorry.","start":9.679999,"end":10.179999,"sentiment":"neutral","sentiment_score":-0.08750855922698975}],"sentiment":"neutral","sentiment_score":-0.2363102212548256,"num_words":7,"start":8.08,"end":10.179999}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Oh, hi. Good day. I was trying to get a hold of Mary.\n\nChannel 1: No. There's no, Mary. Thank you. Sorry.","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":2.32,"end":3.1399999,"sentiment":"positive","sentiment_score":0.4165067821741104},{"text":"Good day.","start":3.28,"end":4.26,"sentiment":"positive","sentiment_score":0.5391144752502441},{"text":"I was trying to get a hold of Mary.","start":4.56,"end":7.06,"sentiment":"neutral","sentiment_score":0.09175639102856319}],"sentiment":"neutral","sentiment_score":0.21054231031582907,"channel":0,"num_words":13,"start":2.32,"end":7.06},{"sentences":[{"text":"No.","start":8.08,"end":8.559999,"sentiment":"negative","sentiment_score":-0.4545581340789795},{"text":"There's no, Mary.","start":8.559999,"end":9.36,"sentiment":"negative","sentiment_score":-0.4365054666996002},{"text":"Thank you.","start":9.36,"end":9.679999,"sentiment":"neutral","sentiment_score":0.09870577231049538},{"text":"Sorry.","start":9.679999,"end":10.179999,"sentiment":"neutral","sentiment_score":-0.08750855922698975}],"sentiment":"neutral","sentiment_score":-0.2363102212548256,"channel":1,"num_words":7,"start":8.08,"end":10.179999}]},"summary":{"result":"success","short":"Oh, hi. Good day. I was trying to get a hold of Mary. No. There's no, Mary. Thank you. Sorry."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Oh, hi. Good day.","start_word":0,"end_word":3,"sentiment":"positive","sentiment_score":0.4640111029148102},{"text":"I was trying to get a hold of Mary.","start_word":4,"end_word":12,"sentiment":"neutral","sentiment_score":0.08929886668920517},{"text":"No. There's no, Mary.","start_word":13,"end_word":16,"sentiment":"negative","sentiment_score":-0.4471481144428253},{"text":"Thank you. Sorry.","start_word":17,"end_word":19,"sentiment":"neutral","sentiment_score":-0.00030487478943541646}],"average":{"sentiment":"neutral","sentiment_score":0.006390884518623352}}}}