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Aydel tech support.\n\nChannel 1: Hello. This is Chandra calling from Melbourne.\n\nChannel 0: Yep.\n\nChannel 1: I have a cable number. Just that I got a new phone, and I wanted to use my SIM card in the new phone.\n\nChannel 0: What's\n\nChannel 1: But\n\nChannel 0: what's the number you got?\n\nChannel 1: so I have the my ID number is 8220.\n\nChannel 0: Is that an Australian number?\n\nChannel 1: No. That's an Indian number.\n\nChannel 0: Yeah. Well, sorry. We can't help you with any SIM cards outside of Australia. We only service Australian SIM cards.\n\nChannel 1: Okay. Okay. Okay. Okay. That makes sense.\n\nYeah. Thank you so\n\nChannel 0: Okay.\n\nChannel 1: much.\n\nChannel 0: No problem.\n\nChannel 1: Yeah.\n\nChannel 0: Thank\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: you.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Bye. Bye.\n\nChannel 1: Yeah. Yeah.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.56,"end":1.04,"sentiment":"positive","sentiment_score":0.4237358272075653},{"text":"Aydel tech support.","start":1.04,"end":2.1,"sentiment":"neutral","sentiment_score":0.2640557885169983}],"sentiment":"neutral","sentiment_score":0.3279278039932251,"channel":0,"num_words":5,"start":0.56,"end":2.1},{"sentences":[{"text":"Hello.","start":3.1999998,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.12625280022621155},{"text":"This is Chandra calling from Melbourne.","start":3.84,"end":5.94,"sentiment":"neutral","sentiment_score":0.11577073236306508}],"sentiment":"neutral","sentiment_score":0.11726817062922887,"channel":1,"num_words":7,"start":3.1999998,"end":5.94},{"sentences":[{"text":"Yep.","start":7.04,"end":7.54,"sentiment":"neutral","sentiment_score":0.1319083571434021}],"sentiment":"neutral","sentiment_score":0.1319083571434021,"channel":0,"num_words":1,"start":7.04,"end":7.54},{"sentences":[{"text":"I have a 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customer calls Aydel tech support to inquire about using their new phone with their SIM card. The agent informs the customer that they only service Australian SIM cards and cannot assist with their own number. The call ends with the customer thanking the agent and saying goodbye."},"intents":{"segments":[{"text":"Just that I got a new phone, and I wanted to use my SIM card in the new phone.","start_word":18,"end_word":36,"intents":[{"intent":"Use sim card","confidence_score":0.18724842},{"intent":"Resolve issue","confidence_score":0.0012663029}]},{"text":"so I have the my ID number is 8220. Is that an Australian number?","start_word":44,"end_word":57,"intents":[{"intent":"Confirm id number","confidence_score":0.07237824}]}]},"sentiments":{"segments":[{"text":"Good morning.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.41762885451316833},{"text":"Aydel tech support. Hello. This is Chandra calling from Melbourne. Yep. I have a cable number. Just that I got a new phone, and I wanted to use my SIM card in the new phone. What's But what's the number you got? so I have the my ID number is 8220. Is that an Australian number? No. That's an Indian number. Yeah. Well, sorry. We can't help you with any SIM cards outside of Australia. We only service Australian SIM cards. Okay. Okay. Okay. Okay. That makes sense. Yeah.","start_word":2,"end_word":90,"sentiment":"neutral","sentiment_score":-0.004926831927150488},{"text":"Thank you so Okay. much.","start_word":91,"end_word":95,"sentiment":"positive","sentiment_score":0.3978590667247772},{"text":"No problem. Yeah. Thank Yeah. Yeah. you. Yeah. Yeah. Bye. Bye. Yeah. Yeah.","start_word":96,"end_word":108,"sentiment":"neutral","sentiment_score":0.1661633551120758}],"average":{"sentiment":"neutral","sentiment_score":0.04649191879364381}}}}