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And you still have time to go over your interview today? Yes. Perfect. That is all good. Now before I do kind of jump into things as well, I do need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay. Yep. Beautiful. That is all good. Now, Joshua, before I kind of jump into things with you, I do like to start by asking if there is anything specific that you were hoping to get out of the review today or any particular that you might have or whether it's just a bit of an update and see where everything's at? Mhmm. Yes. Yep. Oh, that's good. Yes. Yeah. Yep. Yeah. Yeah. Yeah. That's good. No. I know. That's good. No. No. It's good information. And are you feeling how's the rehab and everything going? Are you is that all going okay? Yeah? Yes. Yep. Yeah. Yeah. Mhmm. Yep. Yes. Yep. No. Perfect. No. That totally makes sense. So if we start with your superannuation. Sorry. I have sent you an email with a couple of documents. Do you have access to that on your phone, or is it a bit hard, obviously, if you're out walking the dog at the moment? Okay. Well, what I might no. That's okay. What I might do first then is when you get back home, we can go through the documents. And in the meantime, while you're walking, to make it easier, I'll just go through a bit of a fact find because you don't need to access anything at at that time. It's just answer a couple of questions, and that might make it a bit easier. Yep. Perfect. So when it comes through and this is just to see as well if there is anything that has changed and if we need to make any changes to your advice because of your circumstance or anything like that. So bear with me as I run through this. Now personal information, I have you down here as that you are single with no financial dependence. Is that correct? Yep. Kind of. They are very expensive. I have a lab myself, so I know the feeling. What kind of dog do you have? Yep. Oh, wow. Yeah. Nice. Is that kind of goldeney color? Yeah. Like the Freddy. Yeah. Yeah. Aw. That's great. That's great. Yeah. Yeah. Yeah. Mhmm. Yeah. At least she's in a better place now, and she has you, and that's what matters. Yeah. Yep. Yeah. Oh, at least it's at least this sounds like everything is starting slowly to turn anyway for you, hopefully. And from here on, they will you know, everything will work out the way it's supposed to. Yeah. Yeah. Yeah. Yeah. And that's yeah. And, you know, I'm very much of that belief as well that things do happen for a reason, and I think everything that all the struggles all the struggles and everything that, you know, everyone goes through makes you stronger, and it makes you the person that you're meant to be. You know? Yep. Exactly. Yep. Yep. Yes. Yeah. Yeah. Yeah. Yeah. Yeah. Yes. No. No. I get it. It's just yeah. If you if you're willing to complain about something, then and if you have the means to do so, then you can turn it around yourself. You know? And yeah. No. No. A 100%. No. I agree with you, and I I think that's the best attitude to have, for sure. So so that's really good to hear that things things are starting to kind of come back around a little bit for you. And I can see here as well that we don't have a next of kin on file for you. Now this can be anybody, and that is just someone that we can contact if for some reason we can't get in touch with you. It is just a point of contact to make sure you're okay. Do you have someone you would like to nominate? Yep. Perfect. I just yeah. Yeah. We'll put it dad. No. That's all good. And his con his name. Sorry? Yep. Beautiful. And best contact number for him? Four three two. Yep. 954. Yep. 461. Beautiful. Thank you so much. Yep. Beautiful. Thank you so much. And, obviously, you mentioned that you are on the support pension at the moment. Do you know roughly how much you get from that? Weekly or fortnightly? 1,400 a fortnight. Yep. Perfect. And when it comes through assets, I do have here did you sell the motor vehicle, or do you still have it just not driving it? Stolen? Oh, yeah. Yeah. Yes. Okay. Yeah. Yeah. Yeah. Yeah. Yeah. Okay. Yeah. No. No. That that is that's yeah. Sounds like you need some new friends. Some of them hasn't been very nice from the sounds of it. Yeah. Now, Josh, do you have any other assets in your name otherwise? No. Okay. And content, how much would you say? Mhmm. Yeah. Yep. Perfect. And any other, like, personal loans or credit card or debt or anything? No. That's good. Yeah. Yeah. At least you don't have any debt you're paying off, so that's great. Oh, that's perfect. And let me see here. When it comes through, obviously, health and lifestyle, we've kind of already touched on it a little bit. But are you a smoker or a nonsmoker? Vapo? Yep. Perfect. And aside from kind of what we've touched on with your health, is there any other have you had any other changes to your health or injuries or anything else? Okay. Okay. Okay. That's good. Yeah. Okay. Oh, that's that's really good. Okay. Perfect. And when it comes to estate planning, do you have a a will or power of attorney? I know, obviously, that was removed, but do you have one in place if you wanted to? Like, do you still have a nomination if you ever want to action the power of attorney, or did that kind of all get canceled? Yep. Yep. No. That's okay. Now when it comes to estate planning as well, so for your superannuation, you can obviously make a nomination. So if something were to happen to you and you were to pass away, where you can then nominate who you want to receive that benefit. Now I can see here that we are waiting on those forms to come back from you for you to make a nomination. Do you remember Mhmm. Okay. No. That's okay. Would you would you like us to resend you the form so you have them if you're not sure where they are? Yeah? And do you do you have access to a printer, or do you prefer it to be posted out to you? What's easiest for you? Okay. Perfect. I will get the team to email it to you. Now do you have any questions on how to complete it or who to nominate? Because they do make it quite strict through the legislation. Yeah. That yeah. That's an excellent question. So, basically, there are a couple of different variations. So nominate someone directly on the form has to be exactly like you said, either a spouse, a child, or someone who is financially dependent on you, or if you are in a interdependency relationship with someone, which basically has to be someone who needs to be financially dependent on you when you pass away, also someone that you have a close relationship with, living together, and providing each other financial domestic and personal care support. So they do make it quite strict. But for example, let's say you wanted to nominate your dad or your mom or siblings or cousins or nephews and nieces or friends, for example, you can still do it, but the way that you would do it is through a will. So on the form, you would select a legal personal representative, which essentially is just a fancy word saying that if something were to happen, it will go to your estate. And then in like, on your will, you can then nominate whoever you want, and you can split it across multiple people at different percentages. So it gives you that kind of flexibility. So that's kind of the the work around it. Does that make sense? Yes. Okay. Yes. Yes. Yeah. Because so yeah. Because so many people, like and sometimes if people wanna give it to charities or friends or, yeah, like parents, siblings, nephews, nieces, you know, businesses, and you can do that all through the will. But, basically, directly on the form, you would just select that legal personal representative and then, yeah, then get a will at some point where you can then stipulate exactly who you want. And you can obviously just update your will if your circumstances or wishes changes, and you don't have to update the forms because it just says it goes to the will, if that makes sense. Yep. Beautiful. Now when it comes to, obviously, your superannuation, so are you home yet or still work walking? Okay. So if you could access your emails for me if it's convenient to do so. No. That's okay. And in terms of cash flow for you at the moment, because, obviously, you mentioned the, I guess, goal of boosting your superannuation a little bit, especially for, like, the withdrawals that you have made, which obviously can be tricky while you are not, like, working or on the the pension. So from a cash flow point of view, are you saving anything on a weekly basis, monthly, fortnightly, or is most things kind of going to cover, like, bills and expenses and stuff? Mhmm. Yeah. Mhmm. Oh, yes. That's good. Mhmm. Yep. Yes. Yep. Oh, yeah. That's good. Yeah. So so there's a lot of different ways you can do it. So you can obviously, the employer is the there's a law that they have to put it in if you were working. But there's a lot of clients, obviously, they wanna put extra themselves or if they, like, are stay at home parents or, like you said, like, on, like, income support, whatever it might be, where you can make voluntary contribution into super yourself. So you can most definitely do that. The only kind of thing to be mindful of, so you can do that whenever you want to. There are some restrictions on how much you can put in each year. But the thing to kind of be mindful of, especially if things are changing for you a little bit with moving. So by putting contributions into Sufam, it does mean that it's locked in until you meet a condition of release. So for example, if everything goes well, it it is locked in until you turn 60. So the the kind of thing to be mindful of is, is it the best time to do it right now with everything, obviously, changing moving wise? And if you are now getting to the point you are starting to save a little bit, which is fantastic, but at the same time, you don't want to put too much in now if you need that money for anything, if you're kind of a bit unsure with, you know, rehab and how long things are gonna take, it might be worth kind of holding up either for a few months or another, like, six months and then kind of see where things are at for you and how much you have been able to save up and when you have moved and then kind of assess because any point in the year, you can put money in. But, yeah, you just have to be mindful of, let's say, if you wanna put in $20 a week or whatever it might be, that obviously helps you so far, but it also means you don't have access to that money if you do need it. And if it's kind of just started to turn turn around for you, I would also be a little bit hesitant on locking that money in if something unforeseen happens and you do need access to it. Does that make sense? Yeah. Correct. Correct. Yes. Yes. Correct. Exactly. Yeah. Mhmm. Yeah. Minimum? No. You could technically put in a dollar a week if you wanted. So, no, in terms of put it in, but also you wanna make sure it's worth it. Because then if you put money in and it gets invested into your investments, then there's obviously, like, there's there's fees then there's obviously, like, there's there's fee sometimes with placing a trade on the investment. So you just have to be mindful of that a little bit, but, no, you could put five dollars a week or $10 a fortnight, or you could do whatever minimum amount that you would be comfortable with. The maximum sorry. There are two different categories depending on if you are doing it pretax or after tax. So if you were to put it in yourself and you wanna claim a a tax deduction on it, that is usually the most beneficial higher income you're on. Then there's a limit on 32,500 for this financial year. So each financial year has their own limit. So it's quite high, but if you wanna do it from, like, an after tax, so let's say money you've saved and you just wanna put it in through super and it's not tax effective to do the tax deduction, then it's 130,000 per year. Yep. So it it's up to you, but what I would probably suggest first before kind of putting more money in is that if you want, I can send you a a bit of a cash flow and budget. Is that something you do? Do you have a bit of a cash flow and budgeting on your expenses and stuff like that? Yeah. Yeah. Mhmm. Mhmm. Yep. Yep. Yeah. No. That's okay. So what I will yeah. What I might do is I will get the team to email you. It is like, just like it is a pretty simple and straightforward cash flow and budget spreadsheet. It is an Excel workbook, and then it allows you to put in, like, all your expenses. So, like, your kind of mandatory expenses, but then also discretionary spending. So if you get takeaway coffee or eat out or go to the barber or whatever it might be, you can kind of track all your expenses, and you can then change how often and it comes out. And often from that is, I would say it's the first step. Because once we have that and we can kind of see, like, kind of like a consistent even if you do it for a few months, to then say, oh, okay. Well, after each month or fortnight, you are saving x amount, then we could be like, okay. Well, let's say you save $200 a fortnight, for example. Let let's say once kind of you've moved, that's the that's the plan, then we could work out, okay. Well, what are your other goals, and how much of those, let's say, 200, would you feel comfortable putting into super to help boosting your super? And we can kind of work that way to make sure you still have a buffer if something were to happen. So I would say cash flow and budget is usually the first step to kind of get a good understanding of how how much we could put in. Because, yeah, the last thing I wanna do is tell you, okay. Put in x amount, and then something changes. And you're like, oh, I got this big expense or bill or whatever it might be, and I put money into super that I need to access. And then if you're not eligible, it's kind of locked in. Yeah. Does that kind of make sense? Yes. Yes. Yes. Yep. Yes. Yes. Yes. 100 percent. Exactly. And sometimes it's a good like, even sometimes people find it really helpful for just, like, a an awareness point, especially if it's not something you have done in the past. So sometimes I have clients who complete it, and they go, oh my god. I didn't know I spent this much on my groceries, so I I didn't realize I spent this much on takeaway coffee. And sometimes just having that awareness can make you change some habits and then mean that you can turn things around financially faster. Because sometimes it's just, you know, you just swipe your card and you might not think about it, but kind of seeing it come out and put it into paper is sometimes, like, the first step to be like, oh, okay. I can easily cut this down, or I have five subscriptions on different TV shows that I might not need. Maybe I'll cut one out, and that saves me, you know, $10 a month. Like, it's it's little things we can work on together as well. Yep. Mhmm. Yes. Yes. Yes. Yeah. Yeah. And, like, little things like that makes a big difference. Yeah. Okay. Yeah. Mhmm. Yeah. Yeah. Yeah. That's good. Well, yeah, we'll definitely get started on that, and then that gives us both of us a bit more kind of starting plan. But on the meantime, obviously, we do wanna make sure that how your money is invested is still growing for you and invested the right way to kind of boost things up for you. So if you can access your email for me, if your computer has loaded, this kind of gives you a bit of a a bit of a breakdown so we can touch base and see if we need to make any changes or if things are going pretty good and having a bit of a look at your portfolio. Even though you have obviously had money come out, you are still invested, and it's going really well despite market conditions, which which is great. Yeah. Yes. Correct. Yes. Mhmm. Yes. Yeah. And it it is it is a good question. So, obviously, with insurances, there's basically four main ones that we look at. Now you have your life insurance. So that is obviously something that would happen to you if you were to pass away. You have your total permanent disability insurance, which is, obviously, if you're totally and permanently disabled and unable to go back to work. With total permanent disability, you have to be working when you apply for it. You have income protection, which is covering you for a loss of income if you are temporarily unable to work. So if you are working and you get an illness or an accident and you can't go back to work for a period of time, that can then act as an income replacement. But for income protection as well, you have to be employed and have an in a steady income to cover you for that. And then the fourth one is trauma insurance. And trauma insurance, have you ever heard of that before? Yes. Yeah. So trauma insurance, it is one that most people don't know about as much because it is a policy you have to pay for out of pocket. So all the other three, you can have funded from superannuation, which obviously means you don't have to pay for it out of pocket. But then the downside is you have then more expenses coming out of your superannuation. Trauma insurance is one that has to be funded from your cash flow because it gets paid directly tax free to you. So how that one work is it covers you for kind of major traumatic events. So the biggest ones we see is, like, cancer, stroke, heart attack, neurological conditions, where it will give you a a payout. Now with these four types of insurance as well, because it is kind of medically underwritten and tailored through each client, the way that it works is that an insurer will do an assessment on your your lifestyle, your health, your age, occupation, and anything health related that is preexisting, they will exclude. So, basically, if there's any health concerns or anything, even, like, going to a chiropractor or physio sometimes can trigger like, even if you go to a chiropractor, let's say, for a bit of a sore back, that could result in a back exclusion, which would basically mean that if something were to happen, you can't claim on the policy due to the back even if it's just something as simple as going through the chiro for it. So it's quite stringent on medical from that side of it. So it it can obviously be very useful because if you if something were to happen and that would obviously put a lot of strain and stress on you financially, then having an insurance policy in place would help kind of facilitate that. But at the same time, you wanna make sure it's worth the money. So, obviously, you are paying for it. So you wanna make sure you have good amount of cover. But then also noting that if you have it funded from superannuation, it will then reduce your balance further. So it's kind of like a which one is more important to you. And, also, obviously, with Healthwise, anything that is preexisting, they will exclude. Does that make sense? Yes. Yep. Yes. Yes. Yes. Mhmm. Yeah. Yeah. Yep. Yes. Yes. Yes. Yeah. Yes. Yes. Yeah. Yes. Yeah. And I think so. And I'll make a little note as well. So, obviously, if and sometimes as well with preexisting, there is sometimes time frame. So if it's been a couple of years, everything's going good depending on what it is, the insurers might be okay with it. So it's something we can assess. So, obviously, I'll make a little note as well. So, obviously, depending on how the rehab goes, how everything's going health wise, and if you do, you know, go back to work or depending on where situation is at, we can then always, at any point, have a look at that for you as well, especially, hopefully, your super keeps boosting a little bit, and then that can kind of offset a little bit as well. Yep. Perfect. That's okay. Yes. Yes. Yes. Correct. Yes. Correct. Correct. Exactly. Sorry. Sorry. That's good. Now on the other side so on the second so if you can see obviously, you see your super balance at the moment, it's 35,040. Now if you go to the second attachment for me, performance. So, basically, how your investments have performed over the last twelve months. So this document should say performance with IRR. Yes. Yep. Perfect. Yep. And then next. Yes. Yes. So, yeah, it's done really well. So if you actually look at the second column to the right where it says internal rate of return, and there's a percentage. Can you see that? Yes. Yes. So that is basically just the return on your investments, which is really good given the market we have had in the last twelve months. So, obviously, aside from even thinking about you taking any money out, I'm sure you've kind of seen and heard on the news. Obviously, there's been been a lot happening in the in the world in the last twelve months. Obviously, with the war, it's been a bit of fluctuations in the market and then everything in The US with Trump and tariffs and everything saw fluctuations. And that is also that you are in a kind of a high growth through, like, your aggressive portfolio where you can see a lot of short term fluctuations in order to long term make sure that you get that good growth. So in that kind of risk profile that you are in, you can see more fluctuations depending on what is going on in the market in the short term. So in saying that, the fact that your portfolio has still gone up by that 12.58%, we're very happy with. Yes. Yeah. Yes. Yes. Yes. Yes. Yep. Yes. Yep. And that seems like yeah. Yeah. And that's and that sounds like as well that it kind of aligns with, because that would be the other point where, obviously, where we'd want to be like, okay. What else can we do to help boost your fee from because you have had a bit of money out is if you were in a super defensive option was to kind of if you would be comfortable potentially increase the risk, which you are already in a very good position. And from what you are telling me, it seems that you are quite comfortable and understand that there will be some some ups and downs or fluctuations, but that you are comfortable term it continues to boost, and it will grow quicker in that way. So that is good that how things are invested would also help boost the super up for you quicker because you've obviously had that money taken out. Now for your reference as well, if you wanna go to the next document for me. Yep. So can you see a graph, And it says Vanguard index chart on it. Yep. Perfect. Yep. Have you seen yeah. You've seen something like this before? Yeah. Perfect. And that basically shows you as you said, it's just like a good visual representation of what we are talking about when we're talking about the market. Seems like you are pretty across that, which is good. And like you just said as well, it shows you that long term market always goes up. The short term, depending on what is going on in the world, you will have some ups and downs and market fluctuations. And because at the moment as well, you do have plenty of time until you retire or turn 60. You do have time for these kind of short term fluctuations in order to grow your super as much and as quickly as possible for you. And it does break down the different asset classes on that right hand side. And in your portfolio at the moment, they are aiming for around 95% or so, so majority of it, in your top four. So that is typically what we call your growth assets. And you can see that these are the ones that grow the most, but also fluctuate the most. And then we only have a little component in defensive to limit fluctuations a little bit, but the main focus is to grow that super as quickly as possible for you. Does that make sense? And you're still kind of happy with your risk tolerance and everything like that? Yep. Yep. Yeah. Mhmm. Yes. And and I think that's true, especially if, like, things are starting to, you know, turn around a little bit because, also, you have had money taken out. And because you have the time behind you, we can kind of try to get that growth back up for you, which is great. Yeah. Now only a couple more documents to go, then I will let you go and get on with your afternoon. But if you can click on the next one for me, it should say o q services guide. Yep. Yep. Perfect. Now with the o q services guide, you have probably so this is the one that has, like, their photo of surface paradise on it. Can you see that one? Yep. Yep. Okay. No. That's all good. So this one here, I will let you have a read of your own time because it's quite long, but it basically gives you all the important information in regards to us here at Oakview. As you scroll through, you will see the directors, our team, our advisers, and everybody. And none of the important information has changed. And if you do wanna put a face to the voice so you know who you are speaking with, I am also in there on page 10 if you do wanna put a face to the voice. So should be as you scroll through, you will see a couple of people. No. That's okay. You can always go and have a look at it. Yes. You can see him in there? Yeah. Yes. No. Yeah. He has he has a South African background. So if you did hear some some twang but, yeah, he's yeah. No. So he's still here working hard in the in the background, so you can obviously. And sometimes it's nice, obviously, if you if you don't see us face to face or come into the office to kind of, you know, see the people you are dealing and speaking with. And you can also see, if you scroll through, you will see our our chief of staff crew. You'll see Connor, which is head of business operations. And then you will see our head of advice, Larissa, and our senior adviser, Tommy, as well. And then if you scroll to the next page, you will see myself next to my colleague, Dana, as well. Yeah. Beautiful. Now if you then want to go to the next document for me, which one is that? Is that the hub twenty four new ongoing fee arrangement? Okay. Yep. So that one here, it is just a compliance form. Basically, what it is is just to say that you are happy for us to keep your tax file number secure and safe on file. We already have it, so you don't need to provide it. But it will ask you to add a little signature there if you are happy to do so. Yep. That's okay. And it should automatically add the date, I believe, once you've add the one the signature. Yeah. Mhmm. Yep. There should be one more at the end. Yes. So this one here, this is a consent to new ongoing fee arrangement, hub twenty four. Yep. So this one here, it is just to say that you are happy to stay on as a client. Now, Josh, there is no changes whatsoever in regards to the fee structure for you that stays exactly the same as it has been. Just that 1.65 from super. So no changes, hasn't increased, or anything like that for you. And it is also not a lock in contract. So if at any point in time you are not happy, it is not a lock in contract. But by signing this otherwise, it just allows us to manage all your investments and super and everything for you in the mean time. Does that make sense? Yep. Yeah. Yeah. But because it's a a percentage of your super balance, so, obviously, with money coming out, the fee will be less because it's a percentage. But then after your super grow, obviously, that will grow as well. But the percentage stays the same for you, and that is per year. Yeah. That's the goal. Yeah. So, yeah, if you're happy to do so, it will ask for your little signature on that one as well, and then it should say validate. Message for that nomination. I'll also do the cash flow and budget spread sheet so that we can kind of get started and have it look at that for you. I've made a little note to potentially look at insurances and some contributions interest you, but depending on how we're going with cash flow. But on a personal note as well, I do want to let you know that I will actually be going on maternity leave very soon. So you will thank you very much. So you will be so, basically, what I'll do after the call today is that I will brief my colleague, Jenna, on kind of, like, the cash flow and everything that we have spoken through today, and she will kind of take over from me while I'm away. So I'll be away for about twelve months. So if there's anything you need at any point in time, don't hesitate to give us a call or send us an email. And what I will do is when I send you the cash flow and budget email that'll come directly from me, I will cc my colleague Jenna into that email so that you have her direct email as well. Yes. Yes. Yeah. Yep. Yep. Yeah. Okay. Okay. Yes. Yes. Of course. Yeah. And, yeah, and we wanna set you up for your future in whatever way, whether that is some through super retirement, whether that's some other means, whatever it is. We'll obviously work with you to achieve all your goals. So that is a very, very good idea. And, yeah, we are here to help you through all of it. And if I don't speak to you, then I hope, obviously, the recovery and everything goes well, and you'll be in very capable hands with my colleague, Jenna. But if there's anything you need at any point in time, like I said, Josh, just give us a call. You can always respond to the email. And if you do end up just responding Yeah. Yep. Because you're in an amazing situation. Yeah. Yeah. Yes. Yeah. No. Yep. Mhmm. I'm having a little girl. Yeah. Of course. A little girl. Yeah. The first one. So very excited. Yeah. Oh, that's what everyone's that's what everyone's saying. So yeah. No. It will be very exciting. And, yeah, I look forward to touching touching base on our back as well and see kind of where everything's at and what's progressed for you in the last twelve months as well. Yep. Beautiful. Yeah. Yep. Yes. Yes. Yes. 100%. 100 percent. Yeah. Yeah. And appreciating everything. You know, you appreciate the good things more because you have been through difficult times. So whereas if everything was just sunshine and roses, then you you would take things for granted. Yeah. Yeah. No. A 100%. 100%. Alright. Wonderful. Well, thank you so much, Josh. Keep a lookout for that email, and anything you need, just let me know. Okay? No worries. We'll fix it. 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Good. This is Joshua? Is that Yeah. Can you hear me?\n\nWonderful. Yep. And just full name and date of birth, please. Perfect. And just your address as well, Joshua?\n\nYep. That's the one. And you still have time to go over your interview today? Yes. Perfect.\n\nThat is all good. Now before I do kind of jump into things as well, I do need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay. Yep. Beautiful. That is all good.\n\nNow, Joshua, before I kind of jump into things with you, I do like to start by asking if there is anything specific that you were hoping to get out of the review today or any particular that you might have or whether it's just a bit of an update and see where everything's at? Mhmm. Yes. Yep. Oh, that's good.\n\nYes. Yeah. Yep. Yeah. Yeah.\n\nYeah. That's good. No. I know. That's good.\n\nNo. No. It's good information. And are you feeling how's the rehab and everything going? Are you is that all going okay?\n\nYeah? Yes. Yep. Yeah. Yeah.\n\nMhmm. Yep. Yes. Yep. No.\n\nPerfect. No. That totally makes sense. So if we start with your superannuation. Sorry.\n\nI have sent you an email with a couple of documents. Do you have access to that on your phone, or is it a bit hard, obviously, if you're out walking the dog at the moment? Okay. Well, what I might no. That's okay.\n\nWhat I might do first then is when you get back home, we can go through the documents. And in the meantime, while you're walking, to make it easier, I'll just go through a bit of a fact find because you don't need to access anything at at that time. It's just answer a couple of questions, and that might make it a bit easier. Yep. Perfect.\n\nSo when it comes through and this is just to see as well if there is anything that has changed and if we need to make any changes to your advice because of your circumstance or anything like that. So bear with me as I run through this. Now personal information, I have you down here as that you are single with no financial dependence. Is that correct? Yep.\n\nKind of. They are very expensive. I have a lab myself, so I know the feeling. What kind of dog do you have? Yep.\n\nOh, wow. Yeah. Nice. Is that kind of goldeney color? Yeah.\n\nLike the Freddy. Yeah. Yeah. Aw. That's great.\n\nThat's great. Yeah. Yeah. Yeah. Mhmm.\n\nYeah. At least she's in a better place now, and she has you, and that's what matters. Yeah. Yep. Yeah.\n\nOh, at least it's at least this sounds like everything is starting slowly to turn anyway for you, hopefully. And from here on, they will you know, everything will work out the way it's supposed to. Yeah. Yeah. Yeah.\n\nYeah. And that's yeah. And, you know, I'm very much of that belief as well that things do happen for a reason, and I think everything that all the struggles all the struggles and everything that, you know, everyone goes through makes you stronger, and it makes you the person that you're meant to be. You know? Yep.\n\nExactly. Yep. Yep. Yes. Yeah.\n\nYeah. Yeah. Yeah. Yeah. Yes.\n\nNo. No. I get it. It's just yeah. If you if you're willing to complain about something, then and if you have the means to do so, then you can turn it around yourself.\n\nYou know? And yeah. No. No. A 100%.\n\nNo. I agree with you, and I I think that's the best attitude to have, for sure. So so that's really good to hear that things things are starting to kind of come back around a little bit for you. And I can see here as well that we don't have a next of kin on file for you. Now this can be anybody, and that is just someone that we can contact if for some reason we can't get in touch with you.\n\nIt is just a point of contact to make sure you're okay. Do you have someone you would like to nominate? Yep. Perfect. I just yeah.\n\nYeah. We'll put it dad. No. That's all good. And his con his name.\n\nSorry? Yep. Beautiful. And best contact number for him? Four three two.\n\nYep. 954. Yep. 461. Beautiful.\n\nThank you so much. Yep. Beautiful. Thank you so much. And, obviously, you mentioned that you are on the support pension at the moment.\n\nDo you know roughly how much you get from that? Weekly or fortnightly? 1,400 a fortnight. Yep. Perfect.\n\nAnd when it comes through assets, I do have here did you sell the motor vehicle, or do you still have it just not driving it? Stolen? Oh, yeah. Yeah. Yes.\n\nOkay. Yeah. Yeah. Yeah. Yeah.\n\nYeah. Okay. Yeah. No. No.\n\nThat that is that's yeah. Sounds like you need some new friends. Some of them hasn't been very nice from the sounds of it. Yeah. Now, Josh, do you have any other assets in your name otherwise?\n\nNo. Okay. And content, how much would you say? Mhmm. Yeah.\n\nYep. Perfect. And any other, like, personal loans or credit card or debt or anything? No. That's good.\n\nYeah. Yeah. At least you don't have any debt you're paying off, so that's great. Oh, that's perfect. And let me see here.\n\nWhen it comes through, obviously, health and lifestyle, we've kind of already touched on it a little bit. But are you a smoker or a nonsmoker? Vapo? Yep. Perfect.\n\nAnd aside from kind of what we've touched on with your health, is there any other have you had any other changes to your health or injuries or anything else? Okay. Okay. Okay. That's good.\n\nYeah. Okay. Oh, that's that's really good. Okay. Perfect.\n\nAnd when it comes to estate planning, do you have a a will or power of attorney? I know, obviously, that was removed, but do you have one in place if you wanted to? Like, do you still have a nomination if you ever want to action the power of attorney, or did that kind of all get canceled? Yep. Yep.\n\nNo. That's okay. Now when it comes to estate planning as well, so for your superannuation, you can obviously make a nomination. So if something were to happen to you and you were to pass away, where you can then nominate who you want to receive that benefit. Now I can see here that we are waiting on those forms to come back from you for you to make a nomination.\n\nDo you remember Mhmm. Okay. No. That's okay. Would you would you like us to resend you the form so you have them if you're not sure where they are?\n\nYeah? And do you do you have access to a printer, or do you prefer it to be posted out to you? What's easiest for you? Okay. Perfect.\n\nI will get the team to email it to you. Now do you have any questions on how to complete it or who to nominate? Because they do make it quite strict through the legislation. Yeah. That yeah.\n\nThat's an excellent question. So, basically, there are a couple of different variations. So nominate someone directly on the form has to be exactly like you said, either a spouse, a child, or someone who is financially dependent on you, or if you are in a interdependency relationship with someone, which basically has to be someone who needs to be financially dependent on you when you pass away, also someone that you have a close relationship with, living together, and providing each other financial domestic and personal care support. So they do make it quite strict. But for example, let's say you wanted to nominate your dad or your mom or siblings or cousins or nephews and nieces or friends, for example, you can still do it, but the way that you would do it is through a will.\n\nSo on the form, you would select a legal personal representative, which essentially is just a fancy word saying that if something were to happen, it will go to your estate. And then in like, on your will, you can then nominate whoever you want, and you can split it across multiple people at different percentages. So it gives you that kind of flexibility. So that's kind of the the work around it. Does that make sense?\n\nYes. Okay. Yes. Yes. Yeah.\n\nBecause so yeah. Because so many people, like and sometimes if people wanna give it to charities or friends or, yeah, like parents, siblings, nephews, nieces, you know, businesses, and you can do that all through the will. But, basically, directly on the form, you would just select that legal personal representative and then, yeah, then get a will at some point where you can then stipulate exactly who you want. And you can obviously just update your will if your circumstances or wishes changes, and you don't have to update the forms because it just says it goes to the will, if that makes sense. Yep.\n\nBeautiful. Now when it comes to, obviously, your superannuation, so are you home yet or still work walking? Okay. So if you could access your emails for me if it's convenient to do so. No.\n\nThat's okay. And in terms of cash flow for you at the moment, because, obviously, you mentioned the, I guess, goal of boosting your superannuation a little bit, especially for, like, the withdrawals that you have made, which obviously can be tricky while you are not, like, working or on the the pension. So from a cash flow point of view, are you saving anything on a weekly basis, monthly, fortnightly, or is most things kind of going to cover, like, bills and expenses and stuff? Mhmm. Yeah.\n\nMhmm. Oh, yes. That's good. Mhmm. Yep.\n\nYes. Yep. Oh, yeah. That's good. Yeah.\n\nSo so there's a lot of different ways you can do it. So you can obviously, the employer is the there's a law that they have to put it in if you were working. But there's a lot of clients, obviously, they wanna put extra themselves or if they, like, are stay at home parents or, like you said, like, on, like, income support, whatever it might be, where you can make voluntary contribution into super yourself. So you can most definitely do that. The only kind of thing to be mindful of, so you can do that whenever you want to.\n\nThere are some restrictions on how much you can put in each year. But the thing to kind of be mindful of, especially if things are changing for you a little bit with moving. So by putting contributions into Sufam, it does mean that it's locked in until you meet a condition of release. So for example, if everything goes well, it it is locked in until you turn 60. So the the kind of thing to be mindful of is, is it the best time to do it right now with everything, obviously, changing moving wise?\n\nAnd if you are now getting to the point you are starting to save a little bit, which is fantastic, but at the same time, you don't want to put too much in now if you need that money for anything, if you're kind of a bit unsure with, you know, rehab and how long things are gonna take, it might be worth kind of holding up either for a few months or another, like, six months and then kind of see where things are at for you and how much you have been able to save up and when you have moved and then kind of assess because any point in the year, you can put money in. But, yeah, you just have to be mindful of, let's say, if you wanna put in $20 a week or whatever it might be, that obviously helps you so far, but it also means you don't have access to that money if you do need it. And if it's kind of just started to turn turn around for you, I would also be a little bit hesitant on locking that money in if something unforeseen happens and you do need access to it.\n\nDoes that make sense? Yeah. Correct. Correct. Yes.\n\nYes. Correct. Exactly. Yeah. Mhmm.\n\nYeah. Minimum? No. You could technically put in a dollar a week if you wanted. So, no, in terms of put it in, but also you wanna make sure it's worth it.\n\nBecause then if you put money in and it gets invested into your investments, then there's obviously, like, there's there's fees then there's obviously, like, there's there's fee sometimes with placing a trade on the investment. So you just have to be mindful of that a little bit, but, no, you could put five dollars a week or $10 a fortnight, or you could do whatever minimum amount that you would be comfortable with. The maximum sorry. There are two different categories depending on if you are doing it pretax or after tax. So if you were to put it in yourself and you wanna claim a a tax deduction on it, that is usually the most beneficial higher income you're on.\n\nThen there's a limit on 32,500 for this financial year. So each financial year has their own limit. So it's quite high, but if you wanna do it from, like, an after tax, so let's say money you've saved and you just wanna put it in through super and it's not tax effective to do the tax deduction, then it's 130,000 per year. Yep. So it it's up to you, but what I would probably suggest first before kind of putting more money in is that if you want, I can send you a a bit of a cash flow and budget.\n\nIs that something you do? Do you have a bit of a cash flow and budgeting on your expenses and stuff like that? Yeah. Yeah. Mhmm.\n\nMhmm. Yep. Yep. Yeah. No.\n\nThat's okay. So what I will yeah. What I might do is I will get the team to email you. It is like, just like it is a pretty simple and straightforward cash flow and budget spreadsheet. It is an Excel workbook, and then it allows you to put in, like, all your expenses.\n\nSo, like, your kind of mandatory expenses, but then also discretionary spending. So if you get takeaway coffee or eat out or go to the barber or whatever it might be, you can kind of track all your expenses, and you can then change how often and it comes out. And often from that is, I would say it's the first step. Because once we have that and we can kind of see, like, kind of like a consistent even if you do it for a few months, to then say, oh, okay. Well, after each month or fortnight, you are saving x amount, then we could be like, okay.\n\nWell, let's say you save $200 a fortnight, for example. Let let's say once kind of you've moved, that's the that's the plan, then we could work out, okay. Well, what are your other goals, and how much of those, let's say, 200, would you feel comfortable putting into super to help boosting your super? And we can kind of work that way to make sure you still have a buffer if something were to happen. So I would say cash flow and budget is usually the first step to kind of get a good understanding of how how much we could put in.\n\nBecause, yeah, the last thing I wanna do is tell you, okay. Put in x amount, and then something changes. And you're like, oh, I got this big expense or bill or whatever it might be, and I put money into super that I need to access. And then if you're not eligible, it's kind of locked in. Yeah.\n\nDoes that kind of make sense? Yes. Yes. Yes. Yep.\n\nYes. Yes. Yes. 100 percent. Exactly.\n\nAnd sometimes it's a good like, even sometimes people find it really helpful for just, like, a an awareness point, especially if it's not something you have done in the past. So sometimes I have clients who complete it, and they go, oh my god. I didn't know I spent this much on my groceries, so I I didn't realize I spent this much on takeaway coffee. And sometimes just having that awareness can make you change some habits and then mean that you can turn things around financially faster. Because sometimes it's just, you know, you just swipe your card and you might not think about it, but kind of seeing it come out and put it into paper is sometimes, like, the first step to be like, oh, okay.\n\nI can easily cut this down, or I have five subscriptions on different TV shows that I might not need. Maybe I'll cut one out, and that saves me, you know, $10 a month. Like, it's it's little things we can work on together as well. Yep. Mhmm.\n\nYes. Yes. Yes. Yeah. Yeah.\n\nAnd, like, little things like that makes a big difference. Yeah. Okay. Yeah. Mhmm.\n\nYeah. Yeah. Yeah. That's good. Well, yeah, we'll definitely get started on that, and then that gives us both of us a bit more kind of starting plan.\n\nBut on the meantime, obviously, we do wanna make sure that how your money is invested is still growing for you and invested the right way to kind of boost things up for you. So if you can access your email for me, if your computer has loaded, this kind of gives you a bit of a a bit of a breakdown so we can touch base and see if we need to make any changes or if things are going pretty good and having a bit of a look at your portfolio. Even though you have obviously had money come out, you are still invested, and it's going really well despite market conditions, which which is great. Yeah. Yes.\n\nCorrect. Yes. Mhmm. Yes. Yeah.\n\nAnd it it is it is a good question. So, obviously, with insurances, there's basically four main ones that we look at. Now you have your life insurance. So that is obviously something that would happen to you if you were to pass away. You have your total permanent disability insurance, which is, obviously, if you're totally and permanently disabled and unable to go back to work.\n\nWith total permanent disability, you have to be working when you apply for it. You have income protection, which is covering you for a loss of income if you are temporarily unable to work. So if you are working and you get an illness or an accident and you can't go back to work for a period of time, that can then act as an income replacement. But for income protection as well, you have to be employed and have an in a steady income to cover you for that. And then the fourth one is trauma insurance.\n\nAnd trauma insurance, have you ever heard of that before? Yes. Yeah. So trauma insurance, it is one that most people don't know about as much because it is a policy you have to pay for out of pocket. So all the other three, you can have funded from superannuation, which obviously means you don't have to pay for it out of pocket.\n\nBut then the downside is you have then more expenses coming out of your superannuation. Trauma insurance is one that has to be funded from your cash flow because it gets paid directly tax free to you. So how that one work is it covers you for kind of major traumatic events. So the biggest ones we see is, like, cancer, stroke, heart attack, neurological conditions, where it will give you a a payout. Now with these four types of insurance as well, because it is kind of medically underwritten and tailored through each client, the way that it works is that an insurer will do an assessment on your your lifestyle, your health, your age, occupation, and anything health related that is preexisting, they will exclude.\n\nSo, basically, if there's any health concerns or anything, even, like, going to a chiropractor or physio sometimes can trigger like, even if you go to a chiropractor, let's say, for a bit of a sore back, that could result in a back exclusion, which would basically mean that if something were to happen, you can't claim on the policy due to the back even if it's just something as simple as going through the chiro for it. So it's quite stringent on medical from that side of it. So it it can obviously be very useful because if you if something were to happen and that would obviously put a lot of strain and stress on you financially, then having an insurance policy in place would help kind of facilitate that. But at the same time, you wanna make sure it's worth the money. So, obviously, you are paying for it.\n\nSo you wanna make sure you have good amount of cover. But then also noting that if you have it funded from superannuation, it will then reduce your balance further. So it's kind of like a which one is more important to you. And, also, obviously, with Healthwise, anything that is preexisting, they will exclude. Does that make sense?\n\nYes. Yep. Yes. Yes. Yes.\n\nMhmm. Yeah. Yeah. Yep. Yes.\n\nYes. Yes. Yeah. Yes. Yes.\n\nYeah. Yes. Yeah. And I think so. And I'll make a little note as well.\n\nSo, obviously, if and sometimes as well with preexisting, there is sometimes time frame. So if it's been a couple of years, everything's going good depending on what it is, the insurers might be okay with it. So it's something we can assess. So, obviously, I'll make a little note as well. So, obviously, depending on how the rehab goes, how everything's going health wise, and if you do, you know, go back to work or depending on where situation is at, we can then always, at any point, have a look at that for you as well, especially, hopefully, your super keeps boosting a little bit, and then that can kind of offset a little bit as well.\n\nYep. Perfect. That's okay. Yes. Yes.\n\nYes. Correct. Yes. Correct. Correct.\n\nExactly. Sorry. Sorry. That's good. Now on the other side so on the second so if you can see obviously, you see your super balance at the moment, it's 35,040.\n\nNow if you go to the second attachment for me, performance. So, basically, how your investments have performed over the last twelve months. So this document should say performance with IRR. Yes. Yep.\n\nPerfect. Yep. And then next. Yes. Yes.\n\nSo, yeah, it's done really well. So if you actually look at the second column to the right where it says internal rate of return, and there's a percentage. Can you see that? Yes. Yes.\n\nSo that is basically just the return on your investments, which is really good given the market we have had in the last twelve months. So, obviously, aside from even thinking about you taking any money out, I'm sure you've kind of seen and heard on the news. Obviously, there's been been a lot happening in the in the world in the last twelve months. Obviously, with the war, it's been a bit of fluctuations in the market and then everything in The US with Trump and tariffs and everything saw fluctuations. And that is also that you are in a kind of a high growth through, like, your aggressive portfolio where you can see a lot of short term fluctuations in order to long term make sure that you get that good growth.\n\nSo in that kind of risk profile that you are in, you can see more fluctuations depending on what is going on in the market in the short term. So in saying that, the fact that your portfolio has still gone up by that 12.58%, we're very happy with. Yes. Yeah. Yes.\n\nYes. Yes. Yes. Yep. Yes.\n\nYep. And that seems like yeah. Yeah. And that's and that sounds like as well that it kind of aligns with, because that would be the other point where, obviously, where we'd want to be like, okay. What else can we do to help boost your fee from because you have had a bit of money out is if you were in a super defensive option was to kind of if you would be comfortable potentially increase the risk, which you are already in a very good position.\n\nAnd from what you are telling me, it seems that you are quite comfortable and understand that there will be some some ups and downs or fluctuations, but that you are comfortable term it continues to boost, and it will grow quicker in that way. So that is good that how things are invested would also help boost the super up for you quicker because you've obviously had that money taken out. Now for your reference as well, if you wanna go to the next document for me. Yep. So can you see a graph, And it says Vanguard index chart on it.\n\nYep. Perfect. Yep. Have you seen yeah. You've seen something like this before?\n\nYeah. Perfect. And that basically shows you as you said, it's just like a good visual representation of what we are talking about when we're talking about the market. Seems like you are pretty across that, which is good. And like you just said as well, it shows you that long term market always goes up.\n\nThe short term, depending on what is going on in the world, you will have some ups and downs and market fluctuations. And because at the moment as well, you do have plenty of time until you retire or turn 60. You do have time for these kind of short term fluctuations in order to grow your super as much and as quickly as possible for you. And it does break down the different asset classes on that right hand side. And in your portfolio at the moment, they are aiming for around 95% or so, so majority of it, in your top four.\n\nSo that is typically what we call your growth assets. And you can see that these are the ones that grow the most, but also fluctuate the most. And then we only have a little component in defensive to limit fluctuations a little bit, but the main focus is to grow that super as quickly as possible for you. Does that make sense? And you're still kind of happy with your risk tolerance and everything like that?\n\nYep. Yep. Yeah. Mhmm. Yes.\n\nAnd and I think that's true, especially if, like, things are starting to, you know, turn around a little bit because, also, you have had money taken out. And because you have the time behind you, we can kind of try to get that growth back up for you, which is great. Yeah. Now only a couple more documents to go, then I will let you go and get on with your afternoon. But if you can click on the next one for me, it should say o q services guide.\n\nYep. Yep. Perfect. Now with the o q services guide, you have probably so this is the one that has, like, their photo of surface paradise on it. Can you see that one?\n\nYep. Yep. Okay. No. That's all good.\n\nSo this one here, I will let you have a read of your own time because it's quite long, but it basically gives you all the important information in regards to us here at Oakview. As you scroll through, you will see the directors, our team, our advisers, and everybody. And none of the important information has changed. And if you do wanna put a face to the voice so you know who you are speaking with, I am also in there on page 10 if you do wanna put a face to the voice. So should be as you scroll through, you will see a couple of people.\n\nNo. That's okay. You can always go and have a look at it. Yes. You can see him in there?\n\nYeah. Yes. No. Yeah. He has he has a South African background.\n\nSo if you did hear some some twang but, yeah, he's yeah. No. So he's still here working hard in the in the background, so you can obviously. And sometimes it's nice, obviously, if you if you don't see us face to face or come into the office to kind of, you know, see the people you are dealing and speaking with. And you can also see, if you scroll through, you will see our our chief of staff crew.\n\nYou'll see Connor, which is head of business operations. And then you will see our head of advice, Larissa, and our senior adviser, Tommy, as well. And then if you scroll to the next page, you will see myself next to my colleague, Dana, as well. Yeah. Beautiful.\n\nNow if you then want to go to the next document for me, which one is that? Is that the hub twenty four new ongoing fee arrangement? Okay. Yep. So that one here, it is just a compliance form.\n\nBasically, what it is is just to say that you are happy for us to keep your tax file number secure and safe on file. We already have it, so you don't need to provide it. But it will ask you to add a little signature there if you are happy to do so. Yep. That's okay.\n\nAnd it should automatically add the date, I believe, once you've add the one the signature. Yeah. Mhmm. Yep. There should be one more at the end.\n\nYes. So this one here, this is a consent to new ongoing fee arrangement, hub twenty four. Yep. So this one here, it is just to say that you are happy to stay on as a client. Now, Josh, there is no changes whatsoever in regards to the fee structure for you that stays exactly the same as it has been.\n\nJust that 1.65 from super. So no changes, hasn't increased, or anything like that for you. And it is also not a lock in contract. So if at any point in time you are not happy, it is not a lock in contract. But by signing this otherwise, it just allows us to manage all your investments and super and everything for you in the mean time.\n\nDoes that make sense? Yep. Yeah. Yeah. But because it's a a percentage of your super balance, so, obviously, with money coming out, the fee will be less because it's a percentage.\n\nBut then after your super grow, obviously, that will grow as well. But the percentage stays the same for you, and that is per year. Yeah. That's the goal. Yeah.\n\nSo, yeah, if you're happy to do so, it will ask for your little signature on that one as well, and then it should say validate. Message for that nomination. I'll also do the cash flow and budget spread sheet so that we can kind of get started and have it look at that for you. I've made a little note to potentially look at insurances and some contributions interest you, but depending on how we're going with cash flow. But on a personal note as well, I do want to let you know that I will actually be going on maternity leave very soon.\n\nSo you will thank you very much. So you will be so, basically, what I'll do after the call today is that I will brief my colleague, Jenna, on kind of, like, the cash flow and everything that we have spoken through today, and she will kind of take over from me while I'm away. So I'll be away for about twelve months. So if there's anything you need at any point in time, don't hesitate to give us a call or send us an email. And what I will do is when I send you the cash flow and budget email that'll come directly from me, I will cc my colleague Jenna into that email so that you have her direct email as well.\n\nYes. Yes. Yeah. Yep. Yep.\n\nYeah. Okay. Okay. Yes. Yes.\n\nOf course. Yeah. And, yeah, and we wanna set you up for your future in whatever way, whether that is some through super retirement, whether that's some other means, whatever it is. We'll obviously work with you to achieve all your goals. So that is a very, very good idea.\n\nAnd, yeah, we are here to help you through all of it. And if I don't speak to you, then I hope, obviously, the recovery and everything goes well, and you'll be in very capable hands with my colleague, Jenna. But if there's anything you need at any point in time, like I said, Josh, just give us a call. You can always respond to the email. And if you do end up just responding Yeah.\n\nYep. Because you're in an amazing situation. Yeah. Yeah. Yes.\n\nYeah. No. Yep. Mhmm. I'm having a little girl.\n\nYeah. Of course. A little girl. Yeah. The first one.\n\nSo very excited. Yeah. Oh, that's what everyone's that's what everyone's saying. So yeah. No.\n\nIt will be very exciting. And, yeah, I look forward to touching touching base on our back as well and see kind of where everything's at and what's progressed for you in the last twelve months as well. Yep. Beautiful. Yeah.\n\nYep. Yes. Yes. Yes. 100%.\n\n100 percent. Yeah. Yeah. And appreciating everything. You know, you appreciate the good things more because you have been through difficult times.\n\nSo whereas if everything was just sunshine and roses, then you you would take things for granted. Yeah. Yeah. No. A 100%.\n\n100%. Alright. Wonderful. Well, thank you so much, Josh. Keep a lookout for that email, and anything you need, just let me know.\n\nOkay? No worries. We'll fix it. Okay.","paragraphs":[{"sentences":[{"text":"Yeah.","start":4.56,"end":4.88,"sentiment":"neutral","sentiment_score":0.27017346024513245},{"text":"Good.","start":4.88,"end":5.12,"sentiment":"positive","sentiment_score":0.5258941650390625},{"text":"This is Joshua?","start":5.12,"end":6.02,"sentiment":"neutral","sentiment_score":0.2773151099681854},{"text":"Is that Yeah.","start":8.32,"end":9.76,"sentiment":"neutral","sentiment_score":0.01659742866953214},{"text":"Can you hear me?","start":9.76,"end":10.82,"sentiment":"neutral","sentiment_score":0.0008791147265583277}],"sentiment":"neutral","sentiment_score":0.14011014167529842,"num_words":12,"start":4.56,"end":10.82},{"sentences":[{"text":"Wonderful.","start":15.344999,"end":15.844999,"sentiment":"positive","sentiment_score":0.49082517623901367},{"text":"Yep.","start":19.904999,"end":20.404999,"sentiment":"neutral","sentiment_score":0.0314033143222332},{"text":"And just full name and date of birth, please.","start":25.265,"end":27.69,"sentiment":"neutral","sentiment_score":0.04169506496853299},{"text":"Perfect.","start":34.97,"end":35.47,"sentiment":"positive","sentiment_score":0.483008325099945},{"text":"And just your address as well, Joshua?","start":35.53,"end":37.31,"sentiment":"neutral","sentiment_score":0.13021125431571687}],"sentiment":"neutral","sentiment_score":0.1206300621362109,"num_words":19,"start":15.344999,"end":37.31},{"sentences":[{"text":"Yep.","start":41.61,"end":42.09,"sentiment":"neutral","sentiment_score":0.17057298123836517},{"text":"That's the one.","start":42.09,"end":43.065,"sentiment":"neutral","sentiment_score":0.2638244330883026},{"text":"And you still have time to go over your interview today?","start":44.024998,"end":47.885,"sentiment":"neutral","sentiment_score":0.17977177690375934},{"text":"Yes.","start":49.385,"end":49.885,"sentiment":"neutral","sentiment_score":0.2920724153518677},{"text":"Perfect.","start":50.024998,"end":50.524998,"sentiment":"positive","sentiment_score":0.5345228314399719}],"sentiment":"neutral","sentiment_score":0.2215371219550862,"num_words":17,"start":41.61,"end":50.524998},{"sentences":[{"text":"That is all good.","start":57.385,"end":59.004997,"sentiment":"positive","sentiment_score":0.6395222842693329},{"text":"Now before I do kind of jump into things as well, I do need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay.","start":60.0,"end":68.74,"sentiment":"neutral","sentiment_score":0.023643685795832425},{"text":"Yep.","start":68.880005,"end":69.380005,"sentiment":"neutral","sentiment_score":0.1962939202785492},{"text":"Beautiful.","start":69.44,"end":69.94,"sentiment":"positive","sentiment_score":0.46365809440612793},{"text":"That is all good.","start":74.195,"end":75.415,"sentiment":"positive","sentiment_score":0.4343157261610031}],"sentiment":"neutral","sentiment_score":0.13599766671125377,"num_words":42,"start":57.385,"end":75.415},{"sentences":[{"text":"Now, Joshua, before I kind of jump into things with you, I do like to start by asking if there is anything specific that you were hoping to get out of the review today or any particular that you might have or whether it's just a bit of an update and see where everything's 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going?","start":143.295,"end":148.41,"sentiment":"neutral","sentiment_score":0.12437313236296177},{"text":"Are you is that all going okay?","start":148.41,"end":150.83,"sentiment":"neutral","sentiment_score":0.21667047483580454}],"sentiment":"neutral","sentiment_score":0.14367512799799442,"num_words":22,"start":140.815,"end":150.83},{"sentences":[{"text":"Yeah?","start":152.89,"end":153.39,"sentiment":"neutral","sentiment_score":0.057944156229496},{"text":"Yes.","start":163.385,"end":163.885,"sentiment":"neutral","sentiment_score":-0.0559736043214798},{"text":"Yep.","start":174.53,"end":175.03,"sentiment":"neutral","sentiment_score":0.056174032390117645},{"text":"Yeah.","start":183.97,"end":184.395,"sentiment":"neutral","sentiment_score":-0.029980197548866272},{"text":"Yeah.","start":192.155,"end":192.655,"sentiment":"neutral","sentiment_score":0.02916523814201355}],"sentiment":"neutral","sentiment_score":0.011465924978256225,"num_words":5,"start":152.89,"end":192.655},{"sentences":[{"text":"Mhmm.","start":192.795,"end":193.295,"sentiment":"neutral","sentiment_score":0.030095109716057777},{"text":"Yep.","start":201.61,"end":202.11,"sentiment":"neutral","sentiment_score":0.06214318796992302},{"text":"Yes.","start":204.41,"end":204.91,"sentiment":"neutral","sentiment_score":0.08691398799419403},{"text":"Yep.","start":212.955,"end":213.455,"sentiment":"neutral","sentiment_score":0.042451586574316025},{"text":"No.","start":214.075,"end":214.475,"sentiment":"neutral","sentiment_score":-0.03020259365439415}],"sentiment":"neutral","sentiment_score":0.03828025572001934,"num_words":5,"start":192.795,"end":214.475},{"sentences":[{"text":"Perfect.","start":214.475,"end":214.975,"sentiment":"neutral","sentiment_score":0.08705572783946991},{"text":"No.","start":215.035,"end":215.355,"sentiment":"neutral","sentiment_score":-0.003767739981412888},{"text":"That totally makes sense.","start":215.355,"end":217.135,"sentiment":"neutral","sentiment_score":0.09784131124615669},{"text":"So if we start with your superannuation.","start":217.83499,"end":220.33499,"sentiment":"neutral","sentiment_score":0.021609157589929446},{"text":"Sorry.","start":220.715,"end":221.215,"sentiment":"neutral","sentiment_score":-0.03665711730718613}],"sentiment":"neutral","sentiment_score":0.04209001561892884,"num_words":14,"start":214.475,"end":221.215},{"sentences":[{"text":"I have sent you an email with a couple of documents.","start":221.355,"end":224.175,"sentiment":"neutral","sentiment_score":-0.0263887190005996},{"text":"Do you have access to that on your phone, or is it a bit hard, obviously, if you're out walking the dog at the moment?","start":225.55,"end":232.45,"sentiment":"neutral","sentiment_score":-0.043596988134086134},{"text":"Okay.","start":236.75,"end":237.225,"sentiment":"neutral","sentiment_score":0.10935916751623154},{"text":"Well, what I might 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easier.","start":260.09,"end":264.255,"sentiment":"neutral","sentiment_score":0.13968395193417868},{"text":"Yep.","start":266.575,"end":266.89502,"sentiment":"positive","sentiment_score":0.5948293209075928},{"text":"Perfect.","start":266.89502,"end":267.39502,"sentiment":"positive","sentiment_score":0.6079522371292114}],"sentiment":"neutral","sentiment_score":0.11919638358834964,"num_words":67,"start":246.18501,"end":267.39502},{"sentences":[{"text":"So when it comes through and this is just to see as well if there is anything that has changed and if we need to make any changes to your advice because of your circumstance or anything like that.","start":268.89502,"end":280.38,"sentiment":"neutral","sentiment_score":0.117903544066044},{"text":"So bear with me as I run through this.","start":280.92,"end":283.18,"sentiment":"neutral","sentiment_score":0.03648896349800958},{"text":"Now personal information, I have you down here as that you are single with no financial 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you.","start":571.63,"end":577.455,"sentiment":"positive","sentiment_score":0.43808114269505377},{"text":"And I can see here as well that we don't have a next of kin on file for you.","start":577.455,"end":583.875,"sentiment":"neutral","sentiment_score":0.034844690394636835},{"text":"Now this can be anybody, and that is just someone that we can contact if for some reason we can't get in touch with you.","start":584.815,"end":591.94,"sentiment":"neutral","sentiment_score":0.09716693073511123}],"sentiment":"neutral","sentiment_score":0.18533993098840473,"num_words":84,"start":565.70996,"end":591.94},{"sentences":[{"text":"It is just a point of contact to make sure you're okay.","start":591.94,"end":594.6,"sentiment":"neutral","sentiment_score":0.19156855593125025},{"text":"Do you have someone you would like to 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good.","start":616.66003,"end":617.72003,"sentiment":"neutral","sentiment_score":0.035810885950922966},{"text":"And his con his name.","start":617.78,"end":620.42,"sentiment":"neutral","sentiment_score":0.005054036527872086}],"sentiment":"neutral","sentiment_score":0.006664302333125046,"num_words":14,"start":612.475,"end":620.42},{"sentences":[{"text":"Sorry?","start":620.42,"end":620.92,"sentiment":"neutral","sentiment_score":0.002934054471552372},{"text":"Yep.","start":624.82,"end":625.32,"sentiment":"neutral","sentiment_score":0.009116136468946934},{"text":"Beautiful.","start":630.115,"end":630.615,"sentiment":"neutral","sentiment_score":0.18567542731761932},{"text":"And best contact number for him?","start":630.755,"end":632.53503,"sentiment":"neutral","sentiment_score":0.07399866543710232},{"text":"Four three two.","start":639.955,"end":640.835,"sentiment":"neutral","sentiment_score":0.013757216123243174}],"sentiment":"neutral","sentiment_score":0.05691577160420517,"num_words":12,"start":620.42,"end":640.835},{"sentences":[{"text":"Yep.","start":640.835,"end":641.07,"sentiment":"neutral","sentiment_score":0.013859926722943785},{"text":"954.","start":643.39,"end":644.19,"sentiment":"neutral","sentiment_score":0.010666139423847198},{"text":"Yep.","start":644.19,"end":644.69,"sentiment":"neutral","sentiment_score":0.010909942910075188},{"text":"461.","start":646.99,"end":647.87,"sentiment":"neutral","sentiment_score":0.014147683046758177},{"text":"Beautiful.","start":647.87,"end":648.37,"sentiment":"neutral","sentiment_score":0.23391816020011905}],"sentiment":"neutral","sentiment_score":0.056700370460748675,"num_words":5,"start":640.835,"end":648.37},{"sentences":[{"text":"Thank you so much.","start":648.51,"end":649.73,"sentiment":"positive","sentiment_score":0.49277354031801224},{"text":"Yep.","start":651.87,"end":652.27,"sentiment":"neutral","sentiment_score":0.20131155848503113},{"text":"Beautiful.","start":652.27,"end":652.77,"sentiment":"positive","sentiment_score":0.40831923484802246},{"text":"Thank you so much.","start":652.83,"end":653.97003,"sentiment":"positive","sentiment_score":0.4979231655597687},{"text":"And, obviously, you mentioned that you are on the support pension at the moment.","start":654.485,"end":660.485,"sentiment":"neutral","sentiment_score":0.09332530599619661}],"sentiment":"neutral","sentiment_score":0.2449571625329554,"num_words":24,"start":648.51,"end":660.485},{"sentences":[{"text":"Do you know roughly how much you get from that?","start":660.485,"end":662.985,"sentiment":"neutral","sentiment_score":0.06095368750393391},{"text":"Weekly or fortnightly?","start":664.40497,"end":665.70496,"sentiment":"neutral","sentiment_score":0.02627565525472164},{"text":"1,400 a fortnight.","start":670.74,"end":672.04,"sentiment":"neutral","sentiment_score":0.017597499303519726},{"text":"Yep.","start":672.1,"end":672.58,"sentiment":"neutral","sentiment_score":0.17635349929332733},{"text":"Perfect.","start":672.58,"end":673.08,"sentiment":"positive","sentiment_score":0.5084235668182373}],"sentiment":"neutral","sentiment_score":0.07921852249031265,"num_words":18,"start":660.485,"end":673.08},{"sentences":[{"text":"And when it comes through assets, I do have here did you sell the motor vehicle, or do you still have it just not driving it?","start":675.77997,"end":687.15497,"sentiment":"neutral","sentiment_score":-0.026731474934002526},{"text":"Stolen?","start":691.77496,"end":692.27496,"sentiment":"neutral","sentiment_score":-0.13774824142456055},{"text":"Oh, yeah.","start":694.19,"end":698.85,"sentiment":"neutral","sentiment_score":-0.23581217974424362},{"text":"Yeah.","start":700.75,"end":701.25,"sentiment":"neutral","sentiment_score":-0.12783542275428772},{"text":"Yes.","start":733.895,"end":734.395,"sentiment":"neutral","sentiment_score":-0.06280452013015747}],"sentiment":"neutral","sentiment_score":-0.048226802970372865,"num_words":31,"start":675.77997,"end":734.395},{"sentences":[{"text":"Okay.","start":745.415,"end":745.915,"sentiment":"neutral","sentiment_score":-0.006490953266620636},{"text":"Yeah.","start":747.655,"end":748.155,"sentiment":"neutral","sentiment_score":-0.05386859178543091},{"text":"Yeah.","start":758.52997,"end":759.02997,"sentiment":"neutral","sentiment_score":-0.0916660502552986},{"text":"Yeah.","start":759.17,"end":759.42,"sentiment":"neutral","sentiment_score":-0.05505999177694321},{"text":"Yeah.","start":759.42,"end":759.92,"sentiment":"neutral","sentiment_score":-0.08187490701675415}],"sentiment":"neutral","sentiment_score":-0.057792098820209505,"num_words":5,"start":745.415,"end":759.92},{"sentences":[{"text":"Yeah.","start":764.205,"end":764.705,"sentiment":"neutral","sentiment_score":-0.10607627779245377},{"text":"Okay.","start":765.16504,"end":765.66504,"sentiment":"neutral","sentiment_score":-0.12800848484039307},{"text":"Yeah.","start":775.885,"end":776.385,"sentiment":"neutral","sentiment_score":-0.021500734612345695},{"text":"No.","start":776.685,"end":777.185,"sentiment":"neutral","sentiment_score":-0.1099398508667946},{"text":"No.","start":777.72504,"end":777.965,"sentiment":"neutral","sentiment_score":-0.12729215621948242}],"sentiment":"neutral","sentiment_score":-0.09856350086629391,"num_words":5,"start":764.205,"end":777.965},{"sentences":[{"text":"That 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otherwise?","start":789.54,"end":794.83997,"sentiment":"neutral","sentiment_score":0.01615827887629469}],"sentiment":"neutral","sentiment_score":0.0007605870329850429,"num_words":37,"start":777.965,"end":794.83997},{"sentences":[{"text":"No.","start":799.66504,"end":800.065,"sentiment":"neutral","sentiment_score":-0.010132575407624245},{"text":"Okay.","start":800.065,"end":800.305,"sentiment":"neutral","sentiment_score":0.012992838397622108},{"text":"And content, how much would you say?","start":800.305,"end":803.525,"sentiment":"neutral","sentiment_score":0.010720735948000635},{"text":"Mhmm.","start":810.54504,"end":810.78,"sentiment":"neutral","sentiment_score":0.01261815894395113},{"text":"Yeah.","start":816.54004,"end":816.78,"sentiment":"neutral","sentiment_score":0.05923871695995331}],"sentiment":"neutral","sentiment_score":0.013614753684536978,"num_words":11,"start":799.66504,"end":816.78},{"sentences":[{"text":"Yep.","start":816.78,"end":817.28,"sentiment":"neutral","sentiment_score":0.13445952534675598},{"text":"Perfect.","start":817.34,"end":817.84,"sentiment":"positive","sentiment_score":0.37593600153923035},{"text":"And any other, like, personal loans or credit card or debt or anything?","start":818.38,"end":824.65497,"sentiment":"neutral","sentiment_score":0.09786291821644856},{"text":"No.","start":826.39496,"end":826.875,"sentiment":"neutral","sentiment_score":0.03429446741938591},{"text":"That's good.","start":826.875,"end":827.535,"sentiment":"positive","sentiment_score":0.48771288990974426}],"sentiment":"neutral","sentiment_score":0.15512965060770512,"num_words":18,"start":816.78,"end":827.535},{"sentences":[{"text":"Yeah.","start":828.71497,"end":829.21497,"sentiment":"neutral","sentiment_score":0.2625133991241455},{"text":"Yeah.","start":834.475,"end":834.975,"sentiment":"neutral","sentiment_score":0.11188381910324097},{"text":"At least you don't have any debt you're paying off, so that's great.","start":838.55,"end":842.08997,"sentiment":"neutral","sentiment_score":0.1372016714169429},{"text":"Oh, that's perfect.","start":843.26996,"end":844.32996,"sentiment":"positive","sentiment_score":0.36167826255162555},{"text":"And let me see here.","start":844.55,"end":848.88995,"sentiment":"neutral","sentiment_score":0.1275441139936447}],"sentiment":"neutral","sentiment_score":0.1687293175769889,"num_words":23,"start":828.71497,"end":848.88995},{"sentences":[{"text":"When it comes through, obviously, health and lifestyle, we've kind of already touched on it a little bit.","start":849.99,"end":856.305,"sentiment":"neutral","sentiment_score":0.06214350617180268},{"text":"But are you a smoker or a nonsmoker?","start":857.085,"end":859.425,"sentiment":"neutral","sentiment_score":0.012498961528763175},{"text":"Vapo?","start":862.525,"end":863.025,"sentiment":"neutral","sentiment_score":0.01612587831914425},{"text":"Yep.","start":863.085,"end":863.565,"sentiment":"neutral","sentiment_score":0.10081884264945984},{"text":"Perfect.","start":863.565,"end":864.065,"sentiment":"neutral","sentiment_score":0.2469893991947174}],"sentiment":"neutral","sentiment_score":0.05456927322365086,"num_words":29,"start":849.99,"end":864.065},{"sentences":[{"text":"And aside from kind of what we've touched on with your health, is there any other have you had any other changes to your health or injuries or anything else?","start":866.365,"end":876.92,"sentiment":"neutral","sentiment_score":0.027906541340053083},{"text":"Okay.","start":889.075,"end":889.575,"sentiment":"neutral","sentiment_score":-0.03221620246767998},{"text":"Okay.","start":890.915,"end":891.395,"sentiment":"neutral","sentiment_score":-0.013270318508148192},{"text":"Okay.","start":891.395,"end":891.715,"sentiment":"neutral","sentiment_score":-0.020039595663547516},{"text":"That's good.","start":891.715,"end":892.455,"sentiment":"neutral","sentiment_score":0.007897396571934223}],"sentiment":"neutral","sentiment_score":0.022498997620173863,"num_words":35,"start":866.365,"end":892.455},{"sentences":[{"text":"Yeah.","start":894.275,"end":894.775,"sentiment":"neutral","sentiment_score":0.16038836538791656},{"text":"Okay.","start":894.995,"end":895.475,"sentiment":"neutral","sentiment_score":0.2489412426948547},{"text":"Oh, that's that's really good.","start":895.475,"end":897.6,"sentiment":"positive","sentiment_score":0.5172644019126892},{"text":"Okay.","start":897.6,"end":898.0,"sentiment":"neutral","sentiment_score":0.2881414592266083},{"text":"Perfect.","start":898.0,"end":898.5,"sentiment":"positive","sentiment_score":0.40179112553596497}],"sentiment":"positive","sentiment_score":0.409509355823199,"num_words":9,"start":894.275,"end":898.5},{"sentences":[{"text":"And when it comes to estate planning, do you have a a will or power of attorney?","start":899.12,"end":908.5,"sentiment":"neutral","sentiment_score":0.07473906940397095},{"text":"I know, obviously, that was removed, but do you have one in place if you wanted to?","start":909.58496,"end":915.26495,"sentiment":"neutral","sentiment_score":-0.04983085613040363},{"text":"Like, do you still have a nomination if you ever want to action the power of attorney, or did that kind of all get canceled?","start":915.26495,"end":923.01,"sentiment":"neutral","sentiment_score":-0.05070428516715765},{"text":"Yep.","start":933.09,"end":933.59,"sentiment":"neutral","sentiment_score":-0.09986037015914916},{"text":"Yep.","start":933.89,"end":934.39,"sentiment":"neutral","sentiment_score":0.018938150256872177}],"sentiment":"neutral","sentiment_score":-0.015165405302140557,"num_words":61,"start":899.12,"end":934.39},{"sentences":[{"text":"No.","start":934.45,"end":934.69,"sentiment":"neutral","sentiment_score":0.005314134061336517},{"text":"That's okay.","start":934.69,"end":935.51,"sentiment":"neutral","sentiment_score":0.15889693796634674},{"text":"Now when it comes to estate planning as well, so for your superannuation, you can obviously make a nomination.","start":936.425,"end":945.96497,"sentiment":"neutral","sentiment_score":0.2729116764507796},{"text":"So if something were to happen to you and you were to pass away, where you can then nominate who you want to receive that benefit.","start":946.265,"end":955.43,"sentiment":"neutral","sentiment_score":0.1988118290901184},{"text":"Now I can see here that we are waiting on those forms to come back from you for you to make a nomination.","start":956.52997,"end":963.19,"sentiment":"neutral","sentiment_score":0.14298156292542166}],"sentiment":"neutral","sentiment_score":0.19670582205896647,"num_words":71,"start":934.45,"end":963.19},{"sentences":[{"text":"Do you remember Mhmm.","start":963.25,"end":974.325,"sentiment":"neutral","sentiment_score":-0.032608403358608484},{"text":"Okay.","start":984.72003,"end":985.22003,"sentiment":"neutral","sentiment_score":-0.07523836195468903},{"text":"No.","start":985.28,"end":985.68005,"sentiment":"neutral","sentiment_score":-0.15560972690582275},{"text":"That's okay.","start":985.68005,"end":986.48004,"sentiment":"neutral","sentiment_score":-0.08241187781095505},{"text":"Would you would you like us to resend you the form so you have them if you're not sure where they are?","start":986.48004,"end":993.445,"sentiment":"neutral","sentiment_score":-0.002561479044908827}],"sentiment":"neutral","sentiment_score":-0.019415266563495,"num_words":30,"start":963.25,"end":993.445},{"sentences":[{"text":"Yeah?","start":995.265,"end":995.765,"sentiment":"neutral","sentiment_score":0.06000190973281861},{"text":"And do you do you have access to a printer, or do you prefer it to be posted out to you?","start":996.22504,"end":1000.865,"sentiment":"neutral","sentiment_score":0.023690643587282727},{"text":"What's easiest for you?","start":1000.865,"end":1002.325,"sentiment":"neutral","sentiment_score":0.004401177633553743},{"text":"Okay.","start":1003.905,"end":1004.405,"sentiment":"neutral","sentiment_score":0.18402698636054993},{"text":"Perfect.","start":1004.465,"end":1004.965,"sentiment":"positive","sentiment_score":0.4624142646789551}],"sentiment":"neutral","sentiment_score":0.043626835237124136,"num_words":28,"start":995.265,"end":1004.965},{"sentences":[{"text":"I will get the team to email it to you.","start":1005.025,"end":1007.51,"sentiment":"positive","sentiment_score":0.3440974920988083},{"text":"Now do you have any questions on how to complete it or who to nominate?","start":1008.45,"end":1014.39,"sentiment":"neutral","sentiment_score":0.11202784130970637},{"text":"Because they do make it quite strict through the legislation.","start":1014.45,"end":1019.11005,"sentiment":"neutral","sentiment_score":-0.1952696904540062},{"text":"Yeah.","start":1031.875,"end":1032.195,"sentiment":"neutral","sentiment_score":0.032981447875499725},{"text":"That yeah.","start":1032.195,"end":1032.9149,"sentiment":"neutral","sentiment_score":0.11584416031837463}],"sentiment":"neutral","sentiment_score":0.09035172117383856,"num_words":38,"start":1005.025,"end":1032.9149},{"sentences":[{"text":"That's an excellent question.","start":1032.9149,"end":1034.115,"sentiment":"positive","sentiment_score":0.5753085315227509},{"text":"So, basically, there are a couple of different variations.","start":1034.115,"end":1038.27,"sentiment":"neutral","sentiment_score":0.014604133864243826},{"text":"So nominate someone directly on the form has to be exactly like you said, either a spouse, a child, or someone who is financially dependent on you, or if you are in a interdependency relationship with someone, which basically has to be someone who needs to be financially dependent on you when you pass away, also someone that you have a close relationship with, living together, and providing each other financial domestic and personal care support.","start":1038.89,"end":1072.49,"sentiment":"neutral","sentiment_score":0.022555700258204813},{"text":"So they do make it quite strict.","start":1073.03,"end":1074.885,"sentiment":"neutral","sentiment_score":-0.08504279064280647},{"text":"But for example, let's say you wanted to nominate your dad or your mom or siblings or cousins or nephews and nieces or friends, for example, you can still do it, but the way that you would do it is through a will.","start":1074.885,"end":1091.73,"sentiment":"neutral","sentiment_score":0.09036568015120751}],"sentiment":"neutral","sentiment_score":0.05350596591723051,"num_words":139,"start":1032.9149,"end":1091.73},{"sentences":[{"text":"So on the form, you would select a legal personal representative, which essentially is just a fancy word saying that if something were to happen, it will go to your estate.","start":1092.19,"end":1104.1449,"sentiment":"neutral","sentiment_score":0.11614859416600197},{"text":"And then in like, on your will, you can then nominate whoever you want, and you can split it across multiple people at different percentages.","start":1104.845,"end":1113.4249,"sentiment":"neutral","sentiment_score":0.19678751468658448},{"text":"So it gives you that kind of flexibility.","start":1113.8849,"end":1115.6649,"sentiment":"neutral","sentiment_score":0.28449035435914993},{"text":"So that's kind of the the work around it.","start":1116.4099,"end":1118.57,"sentiment":"neutral","sentiment_score":0.1772910331686338},{"text":"Does that make 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so.","start":1186.8201,"end":1193.555,"sentiment":"neutral","sentiment_score":0.1320434828599294},{"text":"No.","start":1200.0951,"end":1200.415,"sentiment":"neutral","sentiment_score":-0.12205547094345091}],"sentiment":"neutral","sentiment_score":0.1433366447687149,"num_words":35,"start":1172.875,"end":1200.415},{"sentences":[{"text":"That's okay.","start":1200.415,"end":1201.2351,"sentiment":"neutral","sentiment_score":-0.02489161491394043},{"text":"And in terms of cash flow for you at the moment, because, obviously, you mentioned the, I guess, goal of boosting your superannuation a little bit, especially for, like, the withdrawals that you have made, which obviously can be tricky while you are not, like, working or on the the pension.","start":1205.055,"end":1227.945,"sentiment":"neutral","sentiment_score":0.07995379716157913},{"text":"So from a cash flow point of view, are you saving anything on a weekly basis, monthly, fortnightly, or is most things kind of going to cover, like, bills and expenses and stuff?","start":1228.965,"end":1240.56,"sentiment":"neutral","sentiment_score":0.07730428885781404},{"text":"Mhmm.","start":1243.8201,"end":1244.3201,"sentiment":"neutral","sentiment_score":0.009867492131888866},{"text":"Yeah.","start":1251.5,"end":1251.705,"sentiment":"neutral","sentiment_score":0.04412872716784477}],"sentiment":"neutral","sentiment_score":0.07537384292068468,"num_words":88,"start":1200.415,"end":1251.705},{"sentences":[{"text":"Mhmm.","start":1265.7849,"end":1265.97,"sentiment":"neutral","sentiment_score":0.10598665475845336},{"text":"Oh, yes.","start":1272.13,"end":1272.95,"sentiment":"neutral","sentiment_score":0.06371590495109558},{"text":"That's good.","start":1304.24,"end":1304.985,"sentiment":"negative","sentiment_score":-0.3396144062280655},{"text":"Mhmm.","start":1369.2151,"end":1369.375,"sentiment":"neutral","sentiment_score":0.03513637185096741},{"text":"Yep.","start":1369.375,"end":1369.74,"sentiment":"neutral","sentiment_score":0.05063866823911667}],"sentiment":"neutral","sentiment_score":-0.05143361538648605,"num_words":7,"start":1265.7849,"end":1369.74},{"sentences":[{"text":"Yes.","start":1373.02,"end":1373.52,"sentiment":"neutral","sentiment_score":0.19301515817642212},{"text":"Yep.","start":1376.22,"end":1376.72,"sentiment":"neutral","sentiment_score":0.10792742669582368},{"text":"Oh, yeah.","start":1394.995,"end":1395.655,"sentiment":"neutral","sentiment_score":0.29317064583301544},{"text":"That's good.","start":1396.1951,"end":1397.01,"sentiment":"positive","sentiment_score":0.5570687055587769},{"text":"Yeah.","start":1403.09,"end":1403.59,"sentiment":"neutral","sentiment_score":0.0800023153424263}],"sentiment":"neutral","sentiment_score":0.29734622899975094,"num_words":7,"start":1373.02,"end":1403.59},{"sentences":[{"text":"So so there's a lot of different ways you can do it.","start":1416.785,"end":1419.525,"sentiment":"neutral","sentiment_score":0.07007342080275218},{"text":"So you can obviously, the employer is the there's a law that they have to put it in if you were working.","start":1419.8251,"end":1429.06,"sentiment":"neutral","sentiment_score":0.024362557821653107},{"text":"But there's a lot of clients, obviously, they wanna put extra themselves or if they, like, are stay at home parents or, like you said, like, on, like, income support, whatever it might be, where you can make voluntary contribution into super yourself.","start":1430.0,"end":1447.0751,"sentiment":"neutral","sentiment_score":0.13960597655454346},{"text":"So you can most definitely do that.","start":1447.535,"end":1449.7151,"sentiment":"positive","sentiment_score":0.4007153979369572},{"text":"The only kind of thing to be mindful of, so you can do that whenever you want to.","start":1450.3351,"end":1454.63,"sentiment":"neutral","sentiment_score":0.08136745397415426}],"sentiment":"neutral","sentiment_score":0.11421113990831609,"num_words":102,"start":1416.785,"end":1454.63},{"sentences":[{"text":"There are some restrictions on how much you can put in each year.","start":1454.63,"end":1458.25,"sentiment":"neutral","sentiment_score":-0.09604390309407161},{"text":"But the thing to kind of be mindful of, especially if things are changing for you a little bit with moving.","start":1458.95,"end":1466.1649,"sentiment":"neutral","sentiment_score":-0.03366462957291376},{"text":"So by putting contributions into Sufam, it does mean that it's locked in until you meet a condition of release.","start":1466.865,"end":1474.965,"sentiment":"neutral","sentiment_score":-0.0003312119049951434},{"text":"So for example, if everything goes well, it it is locked in until you turn 60.","start":1475.505,"end":1480.68,"sentiment":"neutral","sentiment_score":0.002589036012068391},{"text":"So the the kind of thing to be mindful of is, is it the best time to do it right now with everything, obviously, changing moving wise?","start":1481.06,"end":1492.8201,"sentiment":"neutral","sentiment_score":0.12254787388223189}],"sentiment":"neutral","sentiment_score":0.014309948161436417,"num_words":97,"start":1454.63,"end":1492.8201},{"sentences":[{"text":"And if you are now getting to the point you are starting to save a little bit, which is fantastic, but at the same time, you don't want to put too much in now if you need that money for anything, if you're kind of a bit unsure with, you know, rehab and how long things are gonna take, it might be worth kind of holding up either for a few months or another, like, six months and then kind of see where things are at for you and how much you have been able to save up and when you have moved and then kind of assess because any point in the year, you can put money in.","start":1492.8201,"end":1528.855,"sentiment":"neutral","sentiment_score":0.1169407121179735},{"text":"But, yeah, you just have to be mindful of, let's say, if you wanna put in $20 a week or whatever it might be, that obviously helps you so far, but it also means you don't have access to that money if you do need it.","start":1530.1951,"end":1543.03,"sentiment":"neutral","sentiment_score":0.06078250963321846},{"text":"And if it's kind of just started to turn turn around for you, I would also be a little bit hesitant on locking that money in if something unforeseen happens and you do need access to it.","start":1543.17,"end":1554.315,"sentiment":"neutral","sentiment_score":-0.2635286994077064}],"sentiment":"neutral","sentiment_score":0.0344622688469394,"num_words":202,"start":1492.8201,"end":1554.315},{"sentences":[{"text":"Does that make sense?","start":1554.315,"end":1555.375,"sentiment":"neutral","sentiment_score":0.007395363878458738},{"text":"Yeah.","start":1557.595,"end":1557.81,"sentiment":"neutral","sentiment_score":0.08900226652622223},{"text":"Correct.","start":1560.77,"end":1561.27,"sentiment":"neutral","sentiment_score":0.0924997180700302},{"text":"Correct.","start":1562.8501,"end":1563.3501,"sentiment":"neutral","sentiment_score":0.14986133575439453},{"text":"Yes.","start":1568.93,"end":1569.43,"sentiment":"neutral","sentiment_score":0.17741094529628754}],"sentiment":"neutral","sentiment_score":0.06729446514509618,"num_words":8,"start":1554.315,"end":1569.43},{"sentences":[{"text":"Yes.","start":1575.775,"end":1576.275,"sentiment":"neutral","sentiment_score":0.13004299998283386},{"text":"Correct.","start":1576.495,"end":1576.995,"sentiment":"neutral","sentiment_score":0.13708840310573578},{"text":"Exactly.","start":1580.735,"end":1581.235,"sentiment":"neutral","sentiment_score":0.11127983033657074},{"text":"Yeah.","start":1582.575,"end":1583.075,"sentiment":"neutral","sentiment_score":0.07239591330289841},{"text":"Mhmm.","start":1592.09,"end":1592.59,"sentiment":"neutral","sentiment_score":-0.0004102070815861225}],"sentiment":"neutral","sentiment_score":0.09007938792929053,"num_words":5,"start":1575.775,"end":1592.59},{"sentences":[{"text":"Yeah.","start":1597.61,"end":1598.01,"sentiment":"neutral","sentiment_score":0.007252629846334457},{"text":"Minimum?","start":1598.01,"end":1598.51,"sentiment":"neutral","sentiment_score":-0.021368781104683876},{"text":"No.","start":1598.73,"end":1599.015,"sentiment":"neutral","sentiment_score":-0.130564346909523},{"text":"You could technically put in a dollar a week if you wanted.","start":1599.255,"end":1601.995,"sentiment":"neutral","sentiment_score":0.002218306064605713},{"text":"So, no, in terms of put it in, but also you wanna make sure it's worth it.","start":1603.095,"end":1609.255,"sentiment":"neutral","sentiment_score":0.07891082938979654}],"sentiment":"neutral","sentiment_score":0.03823197731981054,"num_words":32,"start":1597.61,"end":1609.255},{"sentences":[{"text":"Because then if you put money in and it gets invested into your investments, then there's obviously, like, there's there's fees then there's obviously, like, there's there's fee sometimes with placing a trade on the investment.","start":1609.255,"end":1619.5599,"sentiment":"neutral","sentiment_score":-0.043550630979653865},{"text":"So you just have to be mindful of that a little bit, but, no, you could put five dollars a week or $10 a fortnight, or you could do whatever minimum amount that you would be comfortable with.","start":1620.1,"end":1632.705,"sentiment":"neutral","sentiment_score":0.027595632758579756},{"text":"The maximum sorry.","start":1633.485,"end":1635.825,"sentiment":"neutral","sentiment_score":-0.0048874715963999425},{"text":"There are two different categories depending on if you are doing it pretax or after tax.","start":1636.445,"end":1642.6799,"sentiment":"neutral","sentiment_score":0.004028035560622811},{"text":"So if you were to put it in yourself and you wanna claim a a tax deduction on it, that is usually the most beneficial higher income you're on.","start":1642.74,"end":1655.745,"sentiment":"neutral","sentiment_score":0.30076833326241065}],"sentiment":"neutral","sentiment_score":0.06764655039630464,"num_words":122,"start":1609.255,"end":1655.745},{"sentences":[{"text":"Then there's a limit on 32,500 for this financial year.","start":1657.665,"end":1662.545,"sentiment":"neutral","sentiment_score":0.056971339881420134},{"text":"So each financial year has their own limit.","start":1662.545,"end":1665.285,"sentiment":"neutral","sentiment_score":-0.019506358541548252},{"text":"So it's quite high, but if you wanna do it from, like, an after tax, so let's say money you've saved and you just wanna put it in through super and it's not tax effective to do the tax deduction, then it's 130,000 per year.","start":1666.385,"end":1683.945,"sentiment":"neutral","sentiment_score":-0.015735313282736266},{"text":"Yep.","start":1686.505,"end":1687.005,"sentiment":"neutral","sentiment_score":0.306111216545105},{"text":"So it it's up to you, but what I would probably suggest first before kind of putting more money in is that if you want, I can send you a a bit of a cash flow and budget.","start":1688.1849,"end":1701.52,"sentiment":"neutral","sentiment_score":0.16295300208424268}],"sentiment":"neutral","sentiment_score":0.060822536553970685,"num_words":102,"start":1657.665,"end":1701.52},{"sentences":[{"text":"Is that something you do?","start":1701.74,"end":1703.12,"sentiment":"neutral","sentiment_score":0.14514247626066207},{"text":"Do you have a bit of a cash flow and budgeting on your expenses and stuff like that?","start":1703.34,"end":1707.84,"sentiment":"neutral","sentiment_score":0.06439818276299371},{"text":"Yeah.","start":1716.115,"end":1716.615,"sentiment":"neutral","sentiment_score":0.13668282330036163},{"text":"Yeah.","start":1719.315,"end":1719.815,"sentiment":"neutral","sentiment_score":0.14499427378177643},{"text":"Mhmm.","start":1722.675,"end":1723.175,"sentiment":"neutral","sentiment_score":-0.002824275754392147}],"sentiment":"neutral","sentiment_score":0.08322048047557473,"num_words":26,"start":1701.74,"end":1723.175},{"sentences":[{"text":"Mhmm.","start":1728.3201,"end":1728.8201,"sentiment":"neutral","sentiment_score":-0.061193421483039856},{"text":"Yep.","start":1729.2001,"end":1729.7001,"sentiment":"neutral","sentiment_score":-0.0017992258071899414},{"text":"Yep.","start":1731.4401,"end":1731.9401,"sentiment":"neutral","sentiment_score":-0.11476439237594604},{"text":"Yeah.","start":1739.76,"end":1740.26,"sentiment":"neutral","sentiment_score":-0.10795222967863084},{"text":"No.","start":1742.725,"end":1743.225,"sentiment":"neutral","sentiment_score":-0.17175009846687317}],"sentiment":"neutral","sentiment_score":-0.09149187356233597,"num_words":5,"start":1728.3201,"end":1743.225},{"sentences":[{"text":"That's okay.","start":1743.365,"end":1744.1649,"sentiment":"neutral","sentiment_score":-0.04592882841825485},{"text":"So what I will yeah.","start":1744.1649,"end":1745.6849,"sentiment":"neutral","sentiment_score":0.07409026175737381},{"text":"What I might do is I will get the team to email you.","start":1745.6849,"end":1750.325,"sentiment":"neutral","sentiment_score":0.27518932062845963},{"text":"It is like, just like it is a pretty simple and straightforward cash flow and budget spreadsheet.","start":1750.325,"end":1754.9049,"sentiment":"neutral","sentiment_score":0.3170994923395269},{"text":"It is an Excel workbook, and then it allows you to put in, like, all your expenses.","start":1755.51,"end":1761.4501,"sentiment":"neutral","sentiment_score":0.3104426930932438}],"sentiment":"neutral","sentiment_score":0.2689679994903229,"num_words":54,"start":1743.365,"end":1761.4501},{"sentences":[{"text":"So, like, your kind of mandatory expenses, but then also discretionary 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okay.","start":1793.77,"end":1800.6749,"sentiment":"neutral","sentiment_score":0.26828595207018013}],"sentiment":"neutral","sentiment_score":0.286595729264346,"num_words":110,"start":1761.67,"end":1800.6749},{"sentences":[{"text":"Well, let's say you save $200 a fortnight, for example.","start":1800.6749,"end":1804.9149,"sentiment":"neutral","sentiment_score":0.2605968177318573},{"text":"Let let's say once kind of you've moved, that's the that's the plan, then we could work out, okay.","start":1804.9149,"end":1810.33,"sentiment":"neutral","sentiment_score":0.2562188600239001},{"text":"Well, what are your other goals, and how much of those, let's say, 200, would you feel comfortable putting into super to help boosting your super?","start":1810.33,"end":1818.19,"sentiment":"neutral","sentiment_score":0.31579522903148943},{"text":"And we can kind of work that way to make sure you still have a buffer if something were to happen.","start":1819.0499,"end":1823.87,"sentiment":"neutral","sentiment_score":0.26575513042154764},{"text":"So I would say cash flow and budget is usually the first step to kind of get a good understanding of how how much we could put in.","start":1824.7251,"end":1833.685,"sentiment":"positive","sentiment_score":0.4107607826590538}],"sentiment":"neutral","sentiment_score":0.3150669435182443,"num_words":104,"start":1800.6749,"end":1833.685},{"sentences":[{"text":"Because, yeah, the last thing I wanna do is tell you, okay.","start":1833.685,"end":1837.4651,"sentiment":"neutral","sentiment_score":0.1392870613684257},{"text":"Put in x amount, and then something changes.","start":1837.685,"end":1840.72,"sentiment":"neutral","sentiment_score":0.003372239996679127},{"text":"And you're like, oh, I got this big expense or bill or whatever it might be, and I put money into super that I need to 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good.","start":2044.77,"end":2045.4099,"sentiment":"positive","sentiment_score":0.5493468344211578},{"text":"Well, yeah, we'll definitely get started on that, and then that gives us both of us a bit more kind of starting plan.","start":2045.4099,"end":2052.295,"sentiment":"positive","sentiment_score":0.467584957247195}],"sentiment":"positive","sentiment_score":0.43640117021277547,"num_words":28,"start":2012.3925,"end":2052.295},{"sentences":[{"text":"But on the meantime, obviously, we do wanna make sure that how your money is invested is still growing for you and invested the right way to kind of boost things up for you.","start":2053.395,"end":2064.6,"sentiment":"positive","sentiment_score":0.47201676140813265},{"text":"So if you can access your email for me, if your computer has loaded, this kind of gives you a bit of a a bit of a breakdown so we can touch base and see if we need to make any changes or if things are going pretty good and having a bit of a look at your portfolio.","start":2065.62,"end":2082.885,"sentiment":"neutral","sentiment_score":0.2608876539930954},{"text":"Even though you have obviously had money come out, you are still invested, and it's going really well despite market conditions, which which is great.","start":2083.5051,"end":2100.5073,"sentiment":"neutral","sentiment_score":0.23953391134738922},{"text":"Yeah.","start":2108.295,"end":2108.795,"sentiment":"neutral","sentiment_score":-0.013250335119664667},{"text":"Yes.","start":2113.9749,"end":2114.4749,"sentiment":"neutral","sentiment_score":-0.047947995364665985}],"sentiment":"neutral","sentiment_score":0.3114007577222461,"num_words":120,"start":2053.395,"end":2114.4749},{"sentences":[{"text":"Correct.","start":2120.935,"end":2121.435,"sentiment":"neutral","sentiment_score":-0.051304131746292114},{"text":"Yes.","start":2122.135,"end":2122.44,"sentiment":"neutral","sentiment_score":-0.016042791306972504},{"text":"Mhmm.","start":2130.04,"end":2130.54,"sentiment":"neutral","sentiment_score":-0.10054494440555573},{"text":"Yes.","start":2137.925,"end":2138.425,"sentiment":"neutral","sentiment_score":-0.1453094184398651},{"text":"Yeah.","start":2144.165,"end":2144.665,"sentiment":"neutral","sentiment_score":-0.07481196522712708}],"sentiment":"neutral","sentiment_score":-0.07760265022516251,"num_words":5,"start":2120.935,"end":2144.665},{"sentences":[{"text":"And it it is it is a good question.","start":2144.725,"end":2146.645,"sentiment":"neutral","sentiment_score":0.022235186563597784},{"text":"So, obviously, with insurances, there's basically four main ones that we look at.","start":2146.645,"end":2153.1199,"sentiment":"neutral","sentiment_score":-0.05887990874739794},{"text":"Now you have your life insurance.","start":2154.06,"end":2156.24,"sentiment":"neutral","sentiment_score":-0.0863116445640723},{"text":"So that is obviously something that would happen to you if you were to pass away.","start":2156.3,"end":2159.68,"sentiment":"neutral","sentiment_score":-0.22684540785849094},{"text":"You have your total permanent disability insurance, which is, obviously, if you're totally and permanently disabled and unable to go back to work.","start":2159.9,"end":2168.735,"sentiment":"neutral","sentiment_score":-0.20277012236740277}],"sentiment":"neutral","sentiment_score":-0.1399467364509604,"num_words":67,"start":2144.725,"end":2168.735},{"sentences":[{"text":"With total permanent disability, you have to be working when you apply for it.","start":2169.915,"end":2177.055,"sentiment":"neutral","sentiment_score":-0.09409813529678754},{"text":"You have income protection, which is covering you for a loss of income if you are temporarily unable to work.","start":2179.0798,"end":2185.5,"sentiment":"neutral","sentiment_score":-0.1278624704107642},{"text":"So if you are working and you get an illness or an accident and you can't go back to work for a period of time, that can then act as an income replacement.","start":2185.88,"end":2195.105,"sentiment":"neutral","sentiment_score":0.05528518523682247},{"text":"But for income protection as well, you have to be employed and have an in a steady income to cover you for that.","start":2195.8052,"end":2204.865,"sentiment":"neutral","sentiment_score":0.09812704085007957},{"text":"And then the fourth one is trauma insurance.","start":2205.39,"end":2209.25,"sentiment":"neutral","sentiment_score":0.030632358277216554}],"sentiment":"neutral","sentiment_score":0.004609883838922394,"num_words":98,"start":2169.915,"end":2209.25},{"sentences":[{"text":"And trauma insurance, have you ever heard of that before?","start":2209.95,"end":2214.21,"sentiment":"neutral","sentiment_score":0.013174003548920154},{"text":"Yes.","start":2227.665,"end":2228.065,"sentiment":"neutral","sentiment_score":0.04501258581876755},{"text":"Yeah.","start":2228.065,"end":2228.4648,"sentiment":"neutral","sentiment_score":0.06956633925437927},{"text":"So trauma insurance, it is one that most people don't know about as much because it is a policy you have to pay for out of pocket.","start":2228.4648,"end":2235.37,"sentiment":"neutral","sentiment_score":0.12357239977077202},{"text":"So all the other three, you can have funded from superannuation, which obviously means you don't have to pay for it out of pocket.","start":2235.37,"end":2242.83,"sentiment":"neutral","sentiment_score":0.224576602379481}],"sentiment":"neutral","sentiment_score":0.1424224160552498,"num_words":63,"start":2209.95,"end":2242.83},{"sentences":[{"text":"But then the downside is you have then more expenses coming out of your superannuation.","start":2243.05,"end":2247.7102,"sentiment":"neutral","sentiment_score":-0.20171687354644138},{"text":"Trauma insurance is one that has to be funded from your cash flow because it gets paid directly tax free to you.","start":2249.7449,"end":2258.565,"sentiment":"neutral","sentiment_score":0.04296081987294284},{"text":"So how that one work is it covers you for kind of major traumatic events.","start":2259.105,"end":2264.04,"sentiment":"neutral","sentiment_score":0.035236668586730954},{"text":"So the biggest ones we see is, like, cancer, stroke, heart attack, neurological conditions, where it will give you a a payout.","start":2264.6,"end":2274.78,"sentiment":"neutral","sentiment_score":-0.059969987042925575},{"text":"Now with these four types of insurance as well, because it is kind of medically underwritten and tailored through each client, the way that it works is that an insurer will do an assessment on your your lifestyle, your health, your age, occupation, and anything health related that is preexisting, they will exclude.","start":2275.24,"end":2306.485,"sentiment":"neutral","sentiment_score":0.0035276483252363383}],"sentiment":"neutral","sentiment_score":-0.021137318038564966,"num_words":127,"start":2243.05,"end":2306.485},{"sentences":[{"text":"So, basically, if there's any health concerns or anything, even, like, going to a chiropractor or physio sometimes can trigger like, even if you go to a chiropractor, let's say, for a bit of a sore back, that could result in a back exclusion, which would basically mean that if something were to happen, you can't claim on the policy due to the back even if it's just something as simple as going through the chiro for it.","start":2306.485,"end":2334.64,"sentiment":"neutral","sentiment_score":-0.2815547894973021},{"text":"So it's quite stringent on medical from that side of it.","start":2334.94,"end":2340.705,"sentiment":"negative","sentiment_score":-0.5694009932604703},{"text":"So it it can obviously be very useful because if you if something were to happen and that would obviously put a lot of strain and stress on you financially, then having an insurance policy in place would help kind of facilitate that.","start":2340.705,"end":2357.9,"sentiment":"neutral","sentiment_score":0.19220494461614032},{"text":"But at the same time, you wanna make sure it's worth the money.","start":2360.04,"end":2363.845,"sentiment":"neutral","sentiment_score":0.30604310219104475},{"text":"So, obviously, you are paying for it.","start":2363.845,"end":2365.785,"sentiment":"neutral","sentiment_score":0.23711630063397543}],"sentiment":"neutral","sentiment_score":-0.09422037799499537,"num_words":152,"start":2306.485,"end":2365.785},{"sentences":[{"text":"So you wanna make sure you have good amount of cover.","start":2365.9248,"end":2368.665,"sentiment":"neutral","sentiment_score":0.25433529777960345},{"text":"But then also noting that if you have it funded from superannuation, it will then reduce your balance further.","start":2369.2048,"end":2378.01,"sentiment":"neutral","sentiment_score":-0.2760406450221413},{"text":"So it's kind of like a which one is more important to you.","start":2378.6301,"end":2382.6301,"sentiment":"neutral","sentiment_score":0.012451439809340697},{"text":"And, also, obviously, with Healthwise, anything that is preexisting, they will exclude.","start":2382.6301,"end":2389.305,"sentiment":"neutral","sentiment_score":-0.07224520326902469},{"text":"Does that make sense?","start":2390.565,"end":2391.705,"sentiment":"neutral","sentiment_score":-0.040293678641319275}],"sentiment":"neutral","sentiment_score":-0.05615817654435917,"num_words":59,"start":2365.9248,"end":2391.705},{"sentences":[{"text":"Yes.","start":2392.885,"end":2393.385,"sentiment":"neutral","sentiment_score":0.0232439748942852},{"text":"Yep.","start":2394.485,"end":2394.985,"sentiment":"neutral","sentiment_score":-0.12185951322317123},{"text":"Yes.","start":2400.725,"end":2401.225,"sentiment":"neutral","sentiment_score":-0.07426030933856964},{"text":"Yes.","start":2402.805,"end":2403.3,"sentiment":"neutral","sentiment_score":-0.10355055332183838},{"text":"Yes.","start":2407.06,"end":2407.3,"sentiment":"neutral","sentiment_score":-0.03176725655794144}],"sentiment":"neutral","sentiment_score":-0.0616387315094471,"num_words":5,"start":2392.885,"end":2407.3},{"sentences":[{"text":"Mhmm.","start":2407.3,"end":2407.8,"sentiment":"neutral","sentiment_score":-0.073238305747509},{"text":"Yeah.","start":2420.245,"end":2420.745,"sentiment":"neutral","sentiment_score":-0.12776845693588257},{"text":"Yeah.","start":2427.365,"end":2427.865,"sentiment":"neutral","sentiment_score":-0.09722235798835754},{"text":"Yep.","start":2433.16,"end":2433.66,"sentiment":"neutral","sentiment_score":-0.03543796390295029},{"text":"Yes.","start":2443.3198,"end":2443.725,"sentiment":"neutral","sentiment_score":0.03398919850587845}],"sentiment":"neutral","sentiment_score":-0.05993557721376419,"num_words":5,"start":2407.3,"end":2443.725},{"sentences":[{"text":"Yes.","start":2451.245,"end":2451.745,"sentiment":"neutral","sentiment_score":0.05791714787483215},{"text":"Yes.","start":2460.97,"end":2461.47,"sentiment":"neutral","sentiment_score":-0.044234685599803925},{"text":"Yeah.","start":2463.3699,"end":2463.8699,"sentiment":"neutral","sentiment_score":-0.06330849975347519},{"text":"Yes.","start":2465.3699,"end":2465.8699,"sentiment":"neutral","sentiment_score":-0.0718296468257904},{"text":"Yes.","start":2466.41,"end":2466.91,"sentiment":"neutral","sentiment_score":-0.02017141319811344}],"sentiment":"neutral","sentiment_score":-0.028325419500470163,"num_words":5,"start":2451.245,"end":2466.91},{"sentences":[{"text":"Yeah.","start":2467.13,"end":2467.63,"sentiment":"neutral","sentiment_score":-0.013924536295235155},{"text":"Yes.","start":2480.365,"end":2480.865,"sentiment":"neutral","sentiment_score":0.22625821828842163},{"text":"Yeah.","start":2481.9648,"end":2482.365,"sentiment":"neutral","sentiment_score":0.20124858617782593},{"text":"And I think so.","start":2482.365,"end":2483.085,"sentiment":"neutral","sentiment_score":0.19714582711458206},{"text":"And I'll make a little note as well.","start":2483.085,"end":2484.6848,"sentiment":"neutral","sentiment_score":0.18704034015536308}],"sentiment":"neutral","sentiment_score":0.1798992198581497,"num_words":15,"start":2467.13,"end":2484.6848},{"sentences":[{"text":"So, obviously, if and sometimes as well with preexisting, there is sometimes time frame.","start":2484.6848,"end":2489.74,"sentiment":"neutral","sentiment_score":0.09936972840556077},{"text":"So if it's been a couple of years, everything's going good depending on what it is, the insurers might be okay with it.","start":2489.74,"end":2496.3,"sentiment":"neutral","sentiment_score":0.2748191369616467},{"text":"So it's something we can assess.","start":2496.3,"end":2497.965,"sentiment":"neutral","sentiment_score":0.22129900256792703},{"text":"So, obviously, I'll make a little note as well.","start":2499.5652,"end":2501.8052,"sentiment":"neutral","sentiment_score":0.17853295968638527},{"text":"So, obviously, depending on how the rehab goes, how everything's going health wise, and if you do, you know, go back to work or depending on where situation is at, we can then always, at any point, have a look at that for you as well, especially, hopefully, your super keeps boosting a little bit, and then that can kind of offset a little bit as well.","start":2501.8052,"end":2525.69,"sentiment":"neutral","sentiment_score":0.25292138999967434}],"sentiment":"neutral","sentiment_score":0.23186840445679777,"num_words":119,"start":2484.6848,"end":2525.69},{"sentences":[{"text":"Yep.","start":2527.27,"end":2527.67,"sentiment":"neutral","sentiment_score":0.1149812638759613},{"text":"Perfect.","start":2527.67,"end":2528.17,"sentiment":"neutral","sentiment_score":0.3218458890914917},{"text":"That's okay.","start":2535.165,"end":2535.905,"sentiment":"neutral","sentiment_score":-0.09877723269164562},{"text":"Yes.","start":2546.9,"end":2547.4,"sentiment":"neutral","sentiment_score":-0.02384508959949017},{"text":"Yes.","start":2549.78,"end":2550.28,"sentiment":"neutral","sentiment_score":0.019184760749340057}],"sentiment":"neutral","sentiment_score":0.03910205978900194,"num_words":6,"start":2527.27,"end":2550.28},{"sentences":[{"text":"Yes.","start":2557.54,"end":2557.815,"sentiment":"neutral","sentiment_score":-0.07360509783029556},{"text":"Correct.","start":2560.4548,"end":2560.9548,"sentiment":"neutral","sentiment_score":0.021848274394869804},{"text":"Yes.","start":2561.7349,"end":2562.2349,"sentiment":"neutral","sentiment_score":0.039871640503406525},{"text":"Correct.","start":2569.575,"end":2570.075,"sentiment":"neutral","sentiment_score":0.001372581347823143},{"text":"Correct.","start":2571.175,"end":2571.675,"sentiment":"neutral","sentiment_score":0.04559092968702316}],"sentiment":"neutral","sentiment_score":0.007015665620565414,"num_words":5,"start":2557.54,"end":2571.675},{"sentences":[{"text":"Exactly.","start":2571.7349,"end":2572.2349,"sentiment":"neutral","sentiment_score":0.048411499708890915},{"text":"Sorry.","start":2572.375,"end":2572.6948,"sentiment":"neutral","sentiment_score":-0.006974164396524429},{"text":"Sorry.","start":2572.6948,"end":2573.015,"sentiment":"neutral","sentiment_score":0.02561517432332039},{"text":"That's good.","start":2573.015,"end":2573.49,"sentiment":"neutral","sentiment_score":0.19722479581832886},{"text":"Now on the other side so on the second so if you can see obviously, you see your super balance at the moment, it's 35,040.","start":2574.69,"end":2584.63,"sentiment":"neutral","sentiment_score":0.09264706462621689}],"sentiment":"neutral","sentiment_score":0.0925892905642589,"num_words":30,"start":2571.7349,"end":2584.63},{"sentences":[{"text":"Now if you go to the second attachment for me, performance.","start":2585.49,"end":2591.0552,"sentiment":"neutral","sentiment_score":0.07668762721798637},{"text":"So, basically, how your investments have performed over the last twelve months.","start":2591.195,"end":2595.455,"sentiment":"neutral","sentiment_score":0.09388313442468643},{"text":"So this document should say performance with IRR.","start":2595.915,"end":2601.0552,"sentiment":"neutral","sentiment_score":0.056699186097830534},{"text":"Yes.","start":2604.4001,"end":2604.9001,"sentiment":"neutral","sentiment_score":0.20072877407073977},{"text":"Yep.","start":2604.9602,"end":2605.36,"sentiment":"neutral","sentiment_score":0.3288423418998718}],"sentiment":"neutral","sentiment_score":0.08949473082567706,"num_words":33,"start":2585.49,"end":2605.36},{"sentences":[{"text":"Perfect.","start":2605.36,"end":2605.86,"sentiment":"positive","sentiment_score":0.6291409730911255},{"text":"Yep.","start":2611.12,"end":2611.62,"sentiment":"neutral","sentiment_score":0.06869369745254517},{"text":"And then next.","start":2611.84,"end":2612.7402,"sentiment":"neutral","sentiment_score":0.06682035326957703},{"text":"Yes.","start":2617.855,"end":2618.355,"sentiment":"neutral","sentiment_score":0.2970343828201294},{"text":"Yes.","start":2619.855,"end":2620.355,"sentiment":"positive","sentiment_score":0.418344646692276}],"sentiment":"neutral","sentiment_score":0.23052496569497244,"num_words":7,"start":2605.36,"end":2620.355},{"sentences":[{"text":"So, yeah, it's done really well.","start":2626.17,"end":2628.0898,"sentiment":"positive","sentiment_score":0.7103051543235779},{"text":"So if you actually look at the second column to the right where it says internal rate of return, and there's a percentage.","start":2628.0898,"end":2635.0698,"sentiment":"neutral","sentiment_score":0.09589979846192442},{"text":"Can you see that?","start":2635.21,"end":2636.19,"sentiment":"neutral","sentiment_score":0.02669315366074443},{"text":"Yes.","start":2642.145,"end":2642.645,"sentiment":"neutral","sentiment_score":0.051928214728832245},{"text":"Yes.","start":2644.625,"end":2645.105,"sentiment":"neutral","sentiment_score":0.09453156590461732}],"sentiment":"neutral","sentiment_score":0.19202167673834733,"num_words":35,"start":2626.17,"end":2645.105},{"sentences":[{"text":"So that is basically just the return on your investments, which is really good given the market we have had in the last twelve months.","start":2645.105,"end":2655.1301,"sentiment":"positive","sentiment_score":0.37247619330883025},{"text":"So, obviously, aside from even thinking about you taking any money out, I'm sure you've kind of seen and heard on the news.","start":2655.27,"end":2662.01,"sentiment":"neutral","sentiment_score":0.0442415515527777},{"text":"Obviously, there's been been a lot happening in the in the world in the last twelve months.","start":2662.07,"end":2666.33,"sentiment":"neutral","sentiment_score":-0.013201094725552727},{"text":"Obviously, with the war, it's been a bit of fluctuations in the market and then everything in The US with Trump and tariffs and everything saw fluctuations.","start":2667.155,"end":2674.935,"sentiment":"neutral","sentiment_score":-0.02222836260787315},{"text":"And that is also that you are in a kind of a high growth through, like, your aggressive portfolio where you can see a lot of short term fluctuations in order to long term make sure that you get that good growth.","start":2676.435,"end":2693.3,"sentiment":"neutral","sentiment_score":0.11472678548168569}],"sentiment":"neutral","sentiment_score":0.1068910530441677,"num_words":134,"start":2645.105,"end":2693.3},{"sentences":[{"text":"So in that kind of risk profile that you are in, you can see more fluctuations depending on what is going on in the market in the short term.","start":2693.76,"end":2703.095,"sentiment":"neutral","sentiment_score":-0.003438942648213485},{"text":"So in saying that, the fact that your portfolio has still gone up by that 12.58%, we're very happy with.","start":2703.095,"end":2715.22,"sentiment":"positive","sentiment_score":0.42018252424895763},{"text":"Yes.","start":2715.6,"end":2716.1,"sentiment":"neutral","sentiment_score":0.10924149304628372},{"text":"Yeah.","start":2725.12,"end":2725.395,"sentiment":"neutral","sentiment_score":0.03789367526769638},{"text":"Yes.","start":2733.075,"end":2733.575,"sentiment":"neutral","sentiment_score":0.1064966917037964}],"sentiment":"neutral","sentiment_score":0.16456832708074495,"num_words":52,"start":2693.76,"end":2733.575},{"sentences":[{"text":"Yes.","start":2733.595,"end":2734.095,"sentiment":"neutral","sentiment_score":0.07397866249084473},{"text":"Yes.","start":2734.115,"end":2734.615,"sentiment":"neutral","sentiment_score":0.0240224190056324},{"text":"Yes.","start":2738.195,"end":2738.275,"sentiment":"neutral","sentiment_score":0.1619117110967636},{"text":"Yep.","start":2738.275,"end":2738.775,"sentiment":"neutral","sentiment_score":0.21370820701122284},{"text":"Yes.","start":2740.275,"end":2740.5,"sentiment":"neutral","sentiment_score":0.2687768042087555}],"sentiment":"neutral","sentiment_score":0.14847956076264382,"num_words":5,"start":2733.595,"end":2740.5},{"sentences":[{"text":"Yep.","start":2740.98,"end":2741.48,"sentiment":"neutral","sentiment_score":0.0908358097076416},{"text":"And that seems like yeah.","start":2742.9,"end":2745.08,"sentiment":"neutral","sentiment_score":0.005230571702122688},{"text":"Yeah.","start":2748.34,"end":2748.84,"sentiment":"neutral","sentiment_score":0.024376582354307175},{"text":"And that's and that sounds like as well that it kind of aligns with, because that would be the other point where, obviously, where we'd want to be like, okay.","start":2749.94,"end":2757.315,"sentiment":"neutral","sentiment_score":0.15441959785918394},{"text":"What else can we do to help boost your fee from because you have had a bit of money out is if you were in a super defensive option was to kind of if you would be comfortable potentially increase the risk, which you are already in a very good position.","start":2757.315,"end":2773.1602,"sentiment":"neutral","sentiment_score":0.21448983398138308}],"sentiment":"neutral","sentiment_score":0.17855607635680248,"num_words":88,"start":2740.98,"end":2773.1602},{"sentences":[{"text":"And from what you are telling me, it seems that you are quite comfortable and understand that there will be some some ups and downs or fluctuations, but that you are comfortable term it continues to boost, and it will grow quicker in that way.","start":2774.18,"end":2789.765,"sentiment":"positive","sentiment_score":0.3348949079712232},{"text":"So that is good that how things are invested would also help boost the super up for you quicker because you've obviously had that money taken out.","start":2790.625,"end":2799.26,"sentiment":"positive","sentiment_score":0.755722251203325},{"text":"Now for your reference as well, if you wanna go to the next document for me.","start":2800.28,"end":2805.1,"sentiment":"neutral","sentiment_score":0.1253527719527483},{"text":"Yep.","start":2807.4802,"end":2807.9802,"sentiment":"neutral","sentiment_score":0.03651329129934311},{"text":"So can you see a graph, And it says Vanguard index chart on it.","start":2808.04,"end":2812.775,"sentiment":"neutral","sentiment_score":0.026823046085025583}],"sentiment":"positive","sentiment_score":0.367887882805131,"num_words":103,"start":2774.18,"end":2812.775},{"sentences":[{"text":"Yep.","start":2814.515,"end":2814.9949,"sentiment":"neutral","sentiment_score":0.0587456189095974},{"text":"Perfect.","start":2814.9949,"end":2815.4949,"sentiment":"neutral","sentiment_score":0.2728428244590759},{"text":"Yep.","start":2816.755,"end":2817.155,"sentiment":"neutral","sentiment_score":0.11594761908054352},{"text":"Have you seen yeah.","start":2817.155,"end":2819.635,"sentiment":"neutral","sentiment_score":0.023083483334630728},{"text":"You've seen something like this before?","start":2819.635,"end":2821.335,"sentiment":"neutral","sentiment_score":0.02593018797536691}],"sentiment":"neutral","sentiment_score":0.05349624027999548,"num_words":13,"start":2814.515,"end":2821.335},{"sentences":[{"text":"Yeah.","start":2822.835,"end":2823.2349,"sentiment":"neutral","sentiment_score":0.14190347492694855},{"text":"Perfect.","start":2823.2349,"end":2823.7349,"sentiment":"positive","sentiment_score":0.35268181562423706},{"text":"And that basically shows you as you said, it's just like a good visual representation of what we are talking about when we're talking about the market.","start":2824.3298,"end":2830.97,"sentiment":"neutral","sentiment_score":0.24883700410525003},{"text":"Seems like you are pretty across that, which is good.","start":2830.97,"end":2833.21,"sentiment":"positive","sentiment_score":0.40752655565738677},{"text":"And like you just said as well, it shows you that long term market always goes up.","start":2833.21,"end":2838.03,"sentiment":"neutral","sentiment_score":0.2362571788184783}],"sentiment":"neutral","sentiment_score":0.2733003928193024,"num_words":56,"start":2822.835,"end":2838.03},{"sentences":[{"text":"The short term, depending on what is going on in the world, you will have some ups and downs and market fluctuations.","start":2838.0898,"end":2844.4949,"sentiment":"neutral","sentiment_score":0.0532826752486554},{"text":"And because at the moment as well, you do have plenty of time until you retire or turn 60.","start":2846.2349,"end":2854.4402,"sentiment":"neutral","sentiment_score":0.011792351785851153},{"text":"You do have time for these kind of short term fluctuations in order to grow your super as much and as quickly as possible for you.","start":2855.1401,"end":2863.6401,"sentiment":"neutral","sentiment_score":0.2815664215729787},{"text":"And it does break down the different asset classes on that right hand side.","start":2864.34,"end":2868.845,"sentiment":"neutral","sentiment_score":0.15821778029203415},{"text":"And in your portfolio at the moment, they are aiming for around 95% or so, so majority of it, in your top four.","start":2868.845,"end":2880.97,"sentiment":"neutral","sentiment_score":0.1314418001667313}],"sentiment":"neutral","sentiment_score":0.13418471950213784,"num_words":104,"start":2838.0898,"end":2880.97},{"sentences":[{"text":"So that is typically what we call your growth assets.","start":2880.97,"end":2883.79,"sentiment":"neutral","sentiment_score":0.1675367258489132},{"text":"And you can see that these are the ones that grow the most, but also fluctuate the most.","start":2884.25,"end":2889.07,"sentiment":"neutral","sentiment_score":0.1708990087111791},{"text":"And then we only have a little component in defensive to limit fluctuations a little bit, but the main focus is to grow that super as quickly as possible for you.","start":2889.37,"end":2900.975,"sentiment":"neutral","sentiment_score":0.23896861412832815},{"text":"Does that make sense?","start":2901.195,"end":2902.155,"sentiment":"neutral","sentiment_score":0.2379022017121315},{"text":"And you're still kind of happy with your risk tolerance and everything like that?","start":2902.155,"end":2906.2551,"sentiment":"neutral","sentiment_score":0.26761561525719507}],"sentiment":"neutral","sentiment_score":0.21893251784049073,"num_words":77,"start":2880.97,"end":2906.2551},{"sentences":[{"text":"Yep.","start":2907.8352,"end":2908.11,"sentiment":"neutral","sentiment_score":0.19882813096046448},{"text":"Yep.","start":2908.4302,"end":2908.9302,"sentiment":"neutral","sentiment_score":0.17633876204490662},{"text":"Yeah.","start":2913.2302,"end":2913.7302,"sentiment":"neutral","sentiment_score":0.0436490997672081},{"text":"Mhmm.","start":2919.9502,"end":2920.4502,"sentiment":"neutral","sentiment_score":-0.004179389216005802},{"text":"Yes.","start":2924.6848,"end":2924.9248,"sentiment":"neutral","sentiment_score":0.14312446117401123}],"sentiment":"neutral","sentiment_score":0.11155221294611692,"num_words":5,"start":2907.8352,"end":2924.9248},{"sentences":[{"text":"And and I think that's true, especially if, like, things are starting to, you know, turn around a little bit because, also, you have had money taken out.","start":2924.9248,"end":2934.4448,"sentiment":"neutral","sentiment_score":0.11303207304860864},{"text":"And because you have the time behind you, we can kind of try to get that growth back up for you, which is great.","start":2934.4448,"end":2941.28,"sentiment":"neutral","sentiment_score":0.3031405700991551},{"text":"Yeah.","start":2943.02,"end":2943.52,"sentiment":"neutral","sentiment_score":0.21727746725082395},{"text":"Now only a couple more documents to go, then I will let you go and get on with your afternoon.","start":2944.46,"end":2949.315,"sentiment":"neutral","sentiment_score":0.1431727919727564},{"text":"But if you can click on the next one for me, it should say o q services guide.","start":2949.315,"end":2953.415,"sentiment":"neutral","sentiment_score":0.06810678044954936}],"sentiment":"neutral","sentiment_score":0.1620541437641605,"num_words":91,"start":2924.9248,"end":2953.415},{"sentences":[{"text":"Yep.","start":2956.035,"end":2956.535,"sentiment":"neutral","sentiment_score":0.06023647636175155},{"text":"Yep.","start":2957.555,"end":2958.055,"sentiment":"neutral","sentiment_score":0.09169724583625792},{"text":"Perfect.","start":2958.115,"end":2958.615,"sentiment":"neutral","sentiment_score":0.1634402573108673},{"text":"Now with the o q services guide, you have probably so this is the one that has, like, their photo of surface paradise on it.","start":2960.035,"end":2969.39,"sentiment":"neutral","sentiment_score":0.0991716930270195},{"text":"Can you see that one?","start":2971.45,"end":2972.67,"sentiment":"neutral","sentiment_score":0.06310989782214164}],"sentiment":"neutral","sentiment_score":0.09424896346348705,"num_words":33,"start":2956.035,"end":2972.67},{"sentences":[{"text":"Yep.","start":2973.93,"end":2974.25,"sentiment":"neutral","sentiment_score":0.050003137439489365},{"text":"Yep.","start":2974.25,"end":2974.65,"sentiment":"neutral","sentiment_score":0.045479387044906616},{"text":"Okay.","start":2974.65,"end":2975.15,"sentiment":"neutral","sentiment_score":0.06262300908565521},{"text":"No.","start":2976.905,"end":2977.145,"sentiment":"neutral","sentiment_score":-0.026697805151343346},{"text":"That's all good.","start":2977.145,"end":2978.185,"sentiment":"positive","sentiment_score":0.7760681311289469}],"sentiment":"positive","sentiment_score":0.3513731602579355,"num_words":7,"start":2973.93,"end":2978.185},{"sentences":[{"text":"So this one here, I will let you have a read of your own time because it's quite long, but it basically gives you all the important information in regards to us here at Oakview.","start":2978.185,"end":2987.2449,"sentiment":"neutral","sentiment_score":0.21226005830935069},{"text":"As you scroll through, you will see the directors, our team, our advisers, and everybody.","start":2987.4648,"end":2992.9,"sentiment":"neutral","sentiment_score":0.14100376168886822},{"text":"And none of the important information has changed.","start":2994.4,"end":2997.38,"sentiment":"neutral","sentiment_score":0.12249780353158712},{"text":"And if you do wanna put a face to the voice so you know who you are speaking with, I am also in there on page 10 if you do wanna put a face to the voice.","start":2997.44,"end":3007.615,"sentiment":"neutral","sentiment_score":0.08551889939888103},{"text":"So should be as you scroll through, you will see a couple of people.","start":3021.8499,"end":3025.71,"sentiment":"neutral","sentiment_score":0.015243336125942213}],"sentiment":"neutral","sentiment_score":0.12753896218288793,"num_words":109,"start":2978.185,"end":3025.71},{"sentences":[{"text":"No.","start":3030.175,"end":3030.415,"sentiment":"neutral","sentiment_score":-0.048660505563020706},{"text":"That's okay.","start":3030.415,"end":3031.155,"sentiment":"neutral","sentiment_score":0.008489530824590474},{"text":"You can always go and have a look at it.","start":3035.535,"end":3037.7148,"sentiment":"neutral","sentiment_score":0.028670613281428815},{"text":"Yes.","start":3043.695,"end":3043.95,"sentiment":"neutral","sentiment_score":0.0018672719597816467},{"text":"You can see him in there?","start":3044.3499,"end":3045.81,"sentiment":"neutral","sentiment_score":-0.004182155864934127}],"sentiment":"neutral","sentiment_score":0.011589951283531264,"num_words":20,"start":3030.175,"end":3045.81},{"sentences":[{"text":"Yeah.","start":3047.15,"end":3047.65,"sentiment":"neutral","sentiment_score":-0.03648754954338074},{"text":"Yes.","start":3048.51,"end":3049.01,"sentiment":"neutral","sentiment_score":-0.12168597429990768},{"text":"No.","start":3052.91,"end":3053.41,"sentiment":"neutral","sentiment_score":-0.09541179239749908},{"text":"Yeah.","start":3054.3499,"end":3054.8298,"sentiment":"neutral","sentiment_score":0.104091078042984},{"text":"He has he has a South African background.","start":3054.8298,"end":3058.565,"sentiment":"neutral","sentiment_score":0.025851011741906404}],"sentiment":"neutral","sentiment_score":0.0047761546447873116,"num_words":12,"start":3047.15,"end":3058.565},{"sentences":[{"text":"So if you did hear some some twang but, yeah, he's yeah.","start":3058.625,"end":3065.285,"sentiment":"neutral","sentiment_score":0.0429698092630133},{"text":"No.","start":3066.145,"end":3066.465,"sentiment":"neutral","sentiment_score":-0.017499569803476334},{"text":"So he's still here working hard in the in the background, so you can obviously.","start":3066.465,"end":3070.645,"sentiment":"neutral","sentiment_score":0.04981039414803187},{"text":"And sometimes it's nice, obviously, if you if you don't see us face to face or come into the office to kind of, you know, see the people you are dealing and speaking with.","start":3070.99,"end":3079.4102,"sentiment":"neutral","sentiment_score":0.13820967867093928},{"text":"And you can also see, if you scroll through, you will see our our chief of staff crew.","start":3081.1501,"end":3087.3252,"sentiment":"neutral","sentiment_score":0.0913637692315711}],"sentiment":"neutral","sentiment_score":0.0948621371819172,"num_words":80,"start":3058.625,"end":3087.3252},{"sentences":[{"text":"You'll see Connor, which is head of business operations.","start":3087.3252,"end":3090.385,"sentiment":"neutral","sentiment_score":0.09209317713975906},{"text":"And then you will see our head of advice, Larissa, and our senior adviser, Tommy, as well.","start":3091.5652,"end":3097.185,"sentiment":"neutral","sentiment_score":0.09337187837809324},{"text":"And then if you scroll to the next page, you will see myself next to my colleague, Dana, as well.","start":3099.24,"end":3104.54,"sentiment":"neutral","sentiment_score":0.05904178293421865},{"text":"Yeah.","start":3106.28,"end":3106.76,"sentiment":"positive","sentiment_score":0.5947779417037964},{"text":"Beautiful.","start":3106.76,"end":3107.26,"sentiment":"positive","sentiment_score":0.7671189308166504}],"sentiment":"neutral","sentiment_score":0.10331027203937992,"num_words":48,"start":3087.3252,"end":3107.26},{"sentences":[{"text":"Now if you then want to go to the next document for me, which one is that?","start":3108.6,"end":3114.9448,"sentiment":"neutral","sentiment_score":0.10408100672066212},{"text":"Is that the hub twenty four new ongoing fee arrangement?","start":3114.9448,"end":3118.645,"sentiment":"neutral","sentiment_score":0.0248018654063344},{"text":"Okay.","start":3138.1602,"end":3138.6602,"sentiment":"neutral","sentiment_score":0.13095210492610931},{"text":"Yep.","start":3138.8801,"end":3139.3801,"sentiment":"neutral","sentiment_score":0.1527228206396103},{"text":"So that one here, it is just a compliance form.","start":3139.645,"end":3142.465,"sentiment":"neutral","sentiment_score":0.16885443031787872}],"sentiment":"neutral","sentiment_score":0.10229782043741299,"num_words":39,"start":3108.6,"end":3142.465},{"sentences":[{"text":"Basically, what it is is just to say that you are happy for us to keep your tax file number secure and safe on file.","start":3142.7651,"end":3148.925,"sentiment":"positive","sentiment_score":0.43062065064907074},{"text":"We already have it, so you don't need to provide it.","start":3148.925,"end":3151.5051,"sentiment":"neutral","sentiment_score":0.2862135646018115},{"text":"But it will ask you to add a little signature there if you are happy to do so.","start":3152.58,"end":3156.52,"sentiment":"neutral","sentiment_score":0.15444464774595368},{"text":"Yep.","start":3158.82,"end":3159.32,"sentiment":"neutral","sentiment_score":0.03691960871219635},{"text":"That's okay.","start":3163.7002,"end":3164.6,"sentiment":"neutral","sentiment_score":0.12909792363643646}],"sentiment":"neutral","sentiment_score":0.2980523612677005,"num_words":57,"start":3142.7651,"end":3164.6},{"sentences":[{"text":"And it should automatically add the date, I believe, once you've add the one the 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you.","start":3211.14,"end":3214.84,"sentiment":"neutral","sentiment_score":0.1661219596862793},{"text":"And it is also not a lock in contract.","start":3215.065,"end":3217.805,"sentiment":"neutral","sentiment_score":0.0647944923904207},{"text":"So if at any point in time you are not happy, it is not a lock in contract.","start":3217.865,"end":3222.605,"sentiment":"neutral","sentiment_score":0.03519843601518207},{"text":"But by signing this otherwise, it just allows us to manage all your investments and super and everything for you in the mean time.","start":3222.905,"end":3231.99,"sentiment":"neutral","sentiment_score":0.28125715473045904}],"sentiment":"neutral","sentiment_score":0.1628923595174035,"num_words":67,"start":3208.02,"end":3231.99},{"sentences":[{"text":"Does that make 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the same for you, and that is per year.","start":3264.6802,"end":3268.94,"sentiment":"neutral","sentiment_score":-0.016477505748088546},{"text":"Yeah.","start":3269.32,"end":3269.82,"sentiment":"neutral","sentiment_score":0.11625136435031892},{"text":"That's the goal.","start":3277.2449,"end":3277.9849,"sentiment":"negative","sentiment_score":-0.3983317216237386},{"text":"Yeah.","start":3279.565,"end":3280.065,"sentiment":"neutral","sentiment_score":0.07145135849714279}],"sentiment":"neutral","sentiment_score":0.014383994539578756,"num_words":30,"start":3261.08,"end":3280.065},{"sentences":[{"text":"So, yeah, if you're happy to do so, it will ask for your little signature on that one as well, and then it should say validate.","start":3280.605,"end":3288.545,"sentiment":"neutral","sentiment_score":0.1644235485448287},{"text":"Message for that nomination.","start":3299.8,"end":3311.655,"sentiment":"neutral","sentiment_score":0.09386732708662748},{"text":"I'll also do the cash flow and budget spread sheet so that we can kind of get started and have it look at that for you.","start":3312.995,"end":3320.13,"sentiment":"neutral","sentiment_score":0.18203903906620467},{"text":"I've made a little note to potentially look at insurances and some contributions interest you, but depending on how we're going with cash flow.","start":3320.43,"end":3328.8499,"sentiment":"neutral","sentiment_score":0.1275588624800245},{"text":"But on a personal note as well, I do want to let you know that I will actually be going on maternity leave very soon.","start":3330.675,"end":3339.975,"sentiment":"neutral","sentiment_score":0.16636957854032516}],"sentiment":"neutral","sentiment_score":0.15813474999297233,"num_words":105,"start":3280.605,"end":3339.975},{"sentences":[{"text":"So you will thank you very much.","start":3340.5952,"end":3343.69,"sentiment":"positive","sentiment_score":0.7043407814843314},{"text":"So you will be so, basically, what I'll do after the call today is that I will 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having a little girl.","start":3542.92,"end":3544.3,"sentiment":"neutral","sentiment_score":0.010077047673985363}],"sentiment":"neutral","sentiment_score":-0.024491160254304607,"num_words":9,"start":3533.4001,"end":3544.3},{"sentences":[{"text":"Yeah.","start":3544.68,"end":3544.92,"sentiment":"neutral","sentiment_score":0.028370676562190056},{"text":"Of course.","start":3544.92,"end":3545.4001,"sentiment":"neutral","sentiment_score":0.09396099112927914},{"text":"A little girl.","start":3545.4001,"end":3546.015,"sentiment":"neutral","sentiment_score":0.22206310431162515},{"text":"Yeah.","start":3546.4148,"end":3546.9148,"sentiment":"neutral","sentiment_score":0.1773190051317215},{"text":"The first one.","start":3547.2148,"end":3548.015,"sentiment":"neutral","sentiment_score":0.2517705708742142}],"sentiment":"neutral","sentiment_score":0.18151126895099878,"num_words":10,"start":3544.68,"end":3548.015},{"sentences":[{"text":"So very excited.","start":3548.015,"end":3548.9949,"sentiment":"positive","sentiment_score":0.36925075451533},{"text":"Yeah.","start":3550.6548,"end":3551.1548,"sentiment":"neutral","sentiment_score":0.064360611140728},{"text":"Oh, that's what everyone's that's what everyone's saying.","start":3552.8948,"end":3555.9548,"sentiment":"neutral","sentiment_score":0.18025125190615654},{"text":"So yeah.","start":3556.335,"end":3557.055,"sentiment":"neutral","sentiment_score":0.11646120250225064},{"text":"No.","start":3557.055,"end":3557.375,"sentiment":"neutral","sentiment_score":0.26355141401290894}],"sentiment":"neutral","sentiment_score":0.20737311393022537,"num_words":15,"start":3548.015,"end":3557.375},{"sentences":[{"text":"It will be very exciting.","start":3557.375,"end":3558.575,"sentiment":"positive","sentiment_score":0.40379247069358826},{"text":"And, yeah, I look forward to touching touching base on our back as well and see kind of where everything's at and what's progressed for you in the last twelve months as well.","start":3558.575,"end":3567.9302,"sentiment":"neutral","sentiment_score":0.28879930349913513},{"text":"Yep.","start":3569.51,"end":3570.01,"sentiment":"neutral","sentiment_score":0.28672295808792114},{"text":"Beautiful.","start":3570.3901,"end":3570.8901,"sentiment":"positive","sentiment_score":0.43796536326408386},{"text":"Yeah.","start":3581.765,"end":3582.265,"sentiment":"neutral","sentiment_score":0.0859372466802597}],"sentiment":"neutral","sentiment_score":0.3014625594383333,"num_words":41,"start":3557.375,"end":3582.265},{"sentences":[{"text":"Yep.","start":3586.76,"end":3587.26,"sentiment":"neutral","sentiment_score":0.0935470089316368},{"text":"Yes.","start":3596.2,"end":3596.7,"sentiment":"neutral","sentiment_score":0.2273305356502533},{"text":"Yes.","start":3597.72,"end":3598.22,"sentiment":"neutral","sentiment_score":0.005316607654094696},{"text":"Yes.","start":3599.56,"end":3600.06,"sentiment":"neutral","sentiment_score":0.18289116024971008},{"text":"100%.","start":3600.505,"end":3601.405,"sentiment":"neutral","sentiment_score":0.27514439821243286}],"sentiment":"neutral","sentiment_score":0.15684594213962555,"num_words":5,"start":3586.76,"end":3601.405},{"sentences":[{"text":"100 percent.","start":3602.345,"end":3603.2449,"sentiment":"positive","sentiment_score":0.4570649117231369},{"text":"Yeah.","start":3605.145,"end":3605.385,"sentiment":"neutral","sentiment_score":0.13896968960762024},{"text":"Yeah.","start":3605.385,"end":3605.885,"sentiment":"neutral","sentiment_score":0.17390985786914823},{"text":"And appreciating everything.","start":3611.145,"end":3612.585,"sentiment":"positive","sentiment_score":0.5876408020655314},{"text":"You know, you appreciate the good things more because you have been through difficult times.","start":3612.585,"end":3617.3,"sentiment":"positive","sentiment_score":0.4879366288582484}],"sentiment":"positive","sentiment_score":0.4685900549996983,"num_words":22,"start":3602.345,"end":3617.3},{"sentences":[{"text":"So whereas if everything was just sunshine and roses, then you you would take things for granted.","start":3617.36,"end":3622.4202,"sentiment":"neutral","sentiment_score":-0.06601597686462543},{"text":"Yeah.","start":3624.56,"end":3625.06,"sentiment":"neutral","sentiment_score":-0.01578911766409874},{"text":"Yeah.","start":3628.0,"end":3628.32,"sentiment":"neutral","sentiment_score":-0.04735299572348595},{"text":"No.","start":3628.32,"end":3628.56,"sentiment":"neutral","sentiment_score":-0.11496125161647797},{"text":"A 100%.","start":3628.56,"end":3629.46,"sentiment":"neutral","sentiment_score":-0.012030232697725296}],"sentiment":"neutral","sentiment_score":-0.060201610777188434,"num_words":22,"start":3617.36,"end":3629.46},{"sentences":[{"text":"100%.","start":3629.52,"end":3630.34,"sentiment":"neutral","sentiment_score":0.015430133789777756},{"text":"Alright.","start":3631.8848,"end":3632.2048,"sentiment":"neutral","sentiment_score":0.3286098837852478},{"text":"Wonderful.","start":3632.2048,"end":3632.6848,"sentiment":"positive","sentiment_score":0.64018714427948},{"text":"Well, thank you so much, Josh.","start":3632.6848,"end":3634.365,"sentiment":"positive","sentiment_score":0.7232960561911265},{"text":"Keep a lookout for that email, and anything you need, just let me know.","start":3634.365,"end":3637.8848,"sentiment":"positive","sentiment_score":0.49988267038549694}],"sentiment":"positive","sentiment_score":0.5357548210607923,"num_words":23,"start":3629.52,"end":3637.8848},{"sentences":[{"text":"Okay?","start":3637.8848,"end":3638.3848,"sentiment":"neutral","sentiment_score":0.30774837732315063},{"text":"No worries.","start":3641.2449,"end":3641.9648,"sentiment":"positive","sentiment_score":0.4228779077529907},{"text":"We'll fix it.","start":3641.9648,"end":3643.025,"sentiment":"positive","sentiment_score":0.5570396582285563},{"text":"Okay.","start":3644.9248,"end":3645.4248,"sentiment":"neutral","sentiment_score":0.23974135518074036}],"sentiment":"positive","sentiment_score":0.4377663603850773,"num_words":7,"start":3637.8848,"end":3645.4248}]}}]},{"alternatives":[{"transcript":"Financial. How you going? Yep. Yep. It is. Can you hear me okay? Yep. Yep. I had to turn it up a little bit for a second there, but I got you now. I figured you have to do this at some point. So 24091985. Oh, yep. That was what 24091985 is. And Joshua Gordon Harriet. Hopefully, he's down at 6 Erbacher Road, Nanville. Sweet. Yeah. Definitely. I am walking my dog at the same time, so if you give any kind of traffic noise in the background, as long as they can hear each other, then that's all we're about. Quality train. Yep. So gee, you can't half tell I worked in a call center for a while. Bit of an update and I guess also the best possible way to move forward where things are at currently because, obviously, there's been the dental emergency and there's been a couple of financial emergencies. And, yeah, I'm sorry to get things turned around. I may have a note on my file in regards to a pretty bad accident that I was in in '20 '24. So I'm trying to I'm just doing support pension at the moment and just going through my rehab outside of hospital to, yeah, to get back to sort of what will fit with working and what it can try to do with the whole limpy brain. But, anyways, I'm still walking and still talking, so that's good. And I wasn't saying that to be, like, you know, for me because yeah. Kinda just the background. Yeah. It's going well. The hardest part has just been a lot slower than I thought but expected, but then I never really expected to be gauging how long it takes to recover from from my brain injury. Because the hard thing is all the time, I'm like, I feel fine. What do I even need this for? But finally getting a bit more humble with it and tracking, like, the smaller gains rather than my normal style of one, just go turbo. And if that doesn't work, then going turbo, we're not doing anything. Like, kinda all or nothing. But so, yeah, it's but what I was mentioning, that is, like, definitely important is, like, where where the soup is at and what I can do to kinda game plan with that so that I can still be or know what's possible to keep it growing and recover from what I needed to grab on and keep it growing and suggestions on what is the best path for me to take with my current, yeah, scenario and yada yada yada. Mhmm. I'll just double back because I'm not actually too far from home. But, yeah, well, I've got a mug of sugar free gold on one hand, her lead in the other. So I don't know if I'm multitasking. Okay. Cool. That's a good good agenda. Correct. I don't know if the dog cancel the financial dependent, but not. Yeah. I can do. Well, luckily, she's pretty hardy. Yeah. Because she's at Ridgeback. It's a Ridgeback Labrador Dingo Cross. So full mix. Yeah. She looks yeah. 100% gold, and then she's got, like, the Ridgeback ridge with the hackles that go all the way down to the tail, which kinda go off. She's real bad with other dogs. But then it's got the white chest and the white on the paws and kind of the dingo looking head. But loves people. It's great with people. Just yeah. She was well, rescue slash me taking it off the really shit. Announcement that I had that got her to impress a girl and then pretty much once the novelty of it faded, just was sort of abandoning her at home, leaving locked up, and she was all upset all the time with that, of course. And then I had to kick him out for not paying rent. And then he was kinda like, oh, did you wanna keep the dogs? And, initially, I said no because the place didn't have the fence, and they didn't wanna be stuck on the chain. And I didn't want him to have an excuse to just, oh, can you go and see the dog? Because I was like a absolute parasite. I mean, he means well. Kinda got some good in there. But, anyways, so, yeah, she had a little bit of a tough spring in there. And then when I was in hospital, I think something must have happened with another dog with the initial kinda bit of a degenerate that was holding her initially before my family took her up in and then got her into some better calm. So because I feel like she's been more aggressive at dogs than she ever was before. So, anyway, that's the backstory of Bunny from where she's at and where she comes from. Yeah. Just adjusting to not having a license because of the seizures and trying to get the past twelve months for that. Get that back so I can start taking to the beach again to walk through with something. But Yeah. Yeah. 100%. And I'm not not the type of person to wallow in it, but I it kinda it overcame me for a bit. But overall, I'm like, I think it'll last like a movie. I'm like, this is pretty pretty crazy adventure one, but I'm really worried about any of it. It's like, I wouldn't have any other way. I didn't want a falling glass. It's been pretty exciting. It's just like, oh, he almost died again. This time, he really almost died. I'm on by here. Sorry, mate. A 100%. And it's just the simplest sort of choice of where you're gonna respond to it or react. It's some or how it's put well by another mentor once. It said whether you're leading into the being the victim, the hero, or the villain, there's always a payoff for the role and for the teacher to be the other one. But yeah. And it's like, all the whole what is it? Allow this to defeat me or to define me? Like, do you wanna be an overcomer or and it baffles me how people are, like, happy to be, like, toxic bond and be, like, oh, how messed up is this? Oh, no. It's messed up. And I'll be sitting there going I'll literally say, what are you gonna be doing about it? Oh, yeah. Someone should do something. I'm like, why wouldn't you do something about it? You clearly care so much about it. All the people that are fully like, oh, life is absolutely pointless. There's no point with it. How it fits my car, but I just might you could just kill yourself then. If if that's what you really think, you tap out, which I'm I'm not advocating to see what he's there. Yeah. So to change how you feel about it, it'll change the thing. Don't get so attached to it that it finds you negatively instead of gonna keep coming back to it, like, thinking like a scabbing soul. Yep. And with me, I'll check my ad on my because his dad mom's doing pretty well, but that's his dad's got hit 90. Wait. 90 eight. Eight. Sorry. Gordon, g o r d o n, Harriet, h for a r r, I o d d. Yep. Just pulling that up now. Currently, 0432 954 no. 461. Yeah. It's about yeah. Fortnightly, it's just around about 1,400 a fortnight. That's a tragedy. Stolen. I trust yeah. I trusted the absolute wrong person to kinda be, like, facilitate being my driver. And, yeah, he was patching stuff up on it, and I was getting him through, like, errands and crap for me. But I thought, oh, well, he's looking after his fix and stuff. This would be sweet. And then just, yeah, disappeared with it one day and had a cops ringing me saying they found the last place in the bin. And then when I'm asking him about it, he's like, oh, yeah. Someone broke into the top of your work at and blah blah blah. All this and my family would chase them up. Every time there was just some story and some elaborate lie. But where I stuffed up and shouldn't have been, it was a background insurance, but because my funds were controlled by the public trustee at the time, I basically said to them, initially, I wanna go with this insurance. And they said, well, this is the insurance that we recommend. I was like, Connor, I wanna go with the law. And then he said, I'll I'll I'll pay for it now. Just put it on my insurance. And then when I told them that, they tried to stop me, but they kinda couldn't. And I can't blame them, but it's a little bit like, just let me do what I wanted to do then. But, yeah, not the best. Long for thinking. So, basically, I don't know whether he changed it on his insurance or whether it just got chopped up and used somewhere else. I don't know what happened. I just know haven't seen it again. I've somewhat accepted now that I won't. Yeah. Precept. That's what it is. Nothing outside, like, household contents. But then that's just not a TV, but it's like oh, man. I'd say probably just like also tech man and stuff like that. I would say about maybe 800 or thousand boxes, but probably 800. No. That's so I'd positive this to the public trustee thing because they kinda negotiated and shut down a lot of that. And, I mean, my credit score is absolutely close, but at the same time, I know it's I just wait that out. Yeah. Yeah. I tripped on some stairs the other the other week, like, about three weeks ago and got what is it they call it? Bursitis of the left knee, but that's covered now. So I haven't done anything real damage wise with it. It's kinda good. Impressive, really, but Yeah. That all got canceled when I it's liberated from the public trustee. So I haven't made, I guess, like, a better word, private arrangement to replace that since then. Not really. So well, I've got a vague recollection of some coming through, seeing them, and then I was like, had a couple of people that I was well, it was more than one person, so I wasn't sure how to do that yet. So it might be probably still a bit of a pending, really. Yeah. Sure. No. That'd be good. Oh, no. I've I've got a screenshot. Okay. So with that, to the legislation, is that like it needs to be, like, a de facto partner or a family member or like, what are the limitations on who it can be? Mhmm. No. It does. It does. Oh, thank you. Because I'm fine. It's what's it straight to the, like, the ad agency brand kicking in was, like, oh, I probably have to make, like, a trust and then make them part of the trust, but now that there's already a a simpler option if it comes, like, if when it comes to that. Okay. Mhmm. Yeah. Yeah. Oh, I was just yeah. Yeah. That's fine. I'm just turning the computer on. It's off of the news. It should take too long. Mhmm. Mostly bills and expenses, but although in the past yeah. I'm getting closer to having a a bit of a baseline savings cycle. Actually, let's not reframe that. I'm just trying to think about how much it'll be measurable as because I am yeah. I'm looking to get moving to another place. So I've managed to put aside about save up about 2,100 towards a bonded new place. And I'm sure I'll see with all of this because I can probably use some of these biggest figures to work out. What's that? Okay. $2,121,100 is on there. Yeah. Because I'm basically endeavoring to keep, like, a buffer of at least sort of a thousand dollars for emergencies, which is something I've never been good at keeping in the past because I'm feeling a bit of a wing it type of character. I'm just trying to think of how long it would have been there. Probably over the yeah. It's about seven or eight months to get to that point of having 2,100. Bear with me. Right. Okay. Yeah. So really sitting in the spot of around $3.01, like, 2,100 Also, yeah, rough savings, I mean, some of it for a purpose, but then, obviously, once I'd moved to a new place, the delay is getting bond back. So it's just kind of being prepared that new place can pay the bond and get it back. So, yeah, and but over that being over sort of six months, and that's only about $500 a month for the thank goodness. The calculator is 258. Just shy to yeah. Let's just say $2.57 a fortnight. That's what I'm trying to think. I mean, it's probably how long is a piece of string, but I'm thinking of what would be a good amount to try and work into current finances for contributing to super like this. Any of a pension come across, or is it only from, like, an employer? I already kind of arrangement. Mhmm. Yeah. I was thinking that. Yep. Yeah. It does. So it's like, don't think of it like a bank account where you're putting aside savings, and if you need it, you can grab them. It's more that you are investing towards your future, which sounds a good turn of phrase, but it's like the being aware of that being more well, not permanent, but long term effect and managing what's accessible in terms of short term to, yes, see what's gonna be the best factor in long term or whether it's best to just, I mean, on that front, is there a a minimum? Because you said conditions around how much could be put in. Is there conditions around a minimum or a maximum? What are those kind of variables? Okay. Yep. That makes sense. Look. It's it's a little bit loose at the moment, but having something like that sent through thinking about this stuff would actually be quite useful. So because I was went overboard with it the other day going right. I'll set up an AI that will go through my transactions to tell me about all of my reoccurring and basically trying to quick couple to talk to each other to do that for myself, like, do that for me rather than me having to do it. But, again, I kinda made it more complicated than it needed to be, I think, with that process. Because so far, I just ran the reports for, like, a month and a half, and I didn't usually look at the data or do anything with it. So this is more probably. Mhmm. Mhmm. Yeah. Yeah. Yeah. No. Definitely. And why I'm reading that is it's having that document, and there's a bit of a flow back back and forth so you guys can analyze with the more experienced understanding. Alright. Cool. You might wanna do all this great stuff, which is all good, but realistically for us that this is probably what's gonna be the most achievable. So it's worth getting an understanding of what's actually happening to them, figuring out what could be achievable. Mhmm. Yeah. Yeah. Yeah. Makes sense. The final hack on the excuse me. Subscription side of things is if you sign up for, like, one of their free trials or one of their promotionary deals for, like, a a month And a low rate is sign up and pay and then cancel immediately after setting it up because then you still have access till the month. And I was setting up reminders for, like, the day before then forgetting stuff. And when someone told me about that, I was like, holy crap. Of course, I've been doing a hard way, boss. So much sense. And yeah. Totally. Because I'm so much more of a just alright. Tapping onwards. Like, it's only when my coin gets down to about, like, a 100 that then I start going like, oh, crap. You really gotta pay attention. But the buffer and stuff is even with that. I put that 2,100 with my sister, so I didn't have that there. And you're thinking, oh, yeah. There's heaps in the account. I don't have to worry about this or this much. I think they even did some signs on it at one stage with literally that handing of cat like, cash over and getting the change back that there's a different synaptic just like basically, you're more aware of an exchange because it was you were seeing the thing of value exchange come back as lesser value than the convenience element of simply the simple, I'll absolutely be convenient. You then are actually it's not even intended, but the way that it works is your brain doesn't see it as an exchange value and sees it as was this difficulty hard. No. Alright. Cool. That's the that's the sign that it was I succeeded. Whereas with yes. Like, it's definitely interesting stuff. But Yep. I got that. I had seen this a couple of times with some of the financial hardship elements, but then by the time I checked it again, like, the following year, I'm like, wow. This is they've pretty much made back all the money I had to use with that. But I'm on the first page, and quick question where it's got you currently do not hold any insurances or investment accounts. I wanted to double check with the insurances. Does that mean, like, your loss of income? A lot of those kinda help or okay. Because, yeah, I missed it out with the Sunsuper, and they were then moved across to Hub 24. But no. That was still the Sunsuper. They didn't get moved across. And at some point, because everything else got moved across, Sunsuper just canceled it. So I don't know whether that's something to be worthwhile factoring in or whether there's negatives to fact that in. I'm not sure, but thought I'd ask. Mhmm. No. I've seen bits and pieces popping up about the total liability one, but not liability. Total impairment one. But no. I'm more about this one. Mhmm. Yep. Yep. Mhmm. Yep. Yeah. I'm with you. That's just some of these would be kind of like would have been probably more valuable if I had them not that they're not valuable, but if I had them in place before the accident, but the positive there is that I've never heard of it before. But you have the no one will defend it scheme? Oh, right. Yeah. So that's what I'm kinda, yeah, going through at the moment because, yeah, the the hit and run driver is yeah. Basically, that's never been found, and then other police has closed the case and the yeah. Investigator that the who is yeah. He didn't they didn't find anything much substantial. And, arguably, it's sort of almost better because if it then came down to that individual, how what like, I guess it's kinda still the same battle, but if the car was registered and if they had it in well, registered for the CTP insurance. So it's kinda still the same. Yeah. But if they find the person that we're valued, whether they've got any income or assets to contribute to the the incident is considering they hit someone that took off in the middle of the night. One would sort of assume that they probably didn't or but anyways. So, yeah, that those are good to be aware of. All of them probably more more value for me to look at potentially integrating a little bit down along when yeah. Mhmm. Interesting thing. So I put a terrible time to stop doing that. I don't know. My bad. There you go. The challenge might be around preexisting with the, like, traumatic brain injury and physio part support, like the rehabilitation. So, yeah, physios, psychologists, and now some music therapy. The hard part is probably that a lot of those would affect much space for there to be anything to be applicable. So the better that goes and even if it doesn't go better, that's the more the less likely it would that there's anything that can be kinda utilized in that. Yeah. I had a quick look here. Mhmm. Yep. Got it there. Yep. The 4.1 k oh, no. 5.3 k total earnings. So 40 9 down to 35, but realistically pretty good considering those, yeah, 15 out of it. And it's basically balanced up well, made that effective almost like 10. Buying period, self period. Oh, yeah. There we go. Yeah. The 12.58. Mhmm. Okay. No. Eight two considering that's especially considering I got a couple of notifications along the way being like, alright. We're gonna sell everything down to cash because everything's cooked. And then didn't hear anything after that to be like, alright. It's they're less cooked now, but now see if alright. That's that's and that's what's in line with why I even picked that portfolio in that direction in the first place because I was like, much more of a go hard so you can go to a nicer home to adapt that thing then yeah. Because it's like, well, if I wanted to hide out, then I get to go with one of the big boring normal brands where it's more like, no. Let's let's see what's Yep. What's up? Yeah. Yeah. I'm seeing that there's pretty dramatic over the last few months. Yeah. Yeah. Yeah. Definitely. And it's also it's good because I was concerned. We're leading up to this call a little bit because I know before they've been there'd been some mention of where I'm at currently, whether it happened, whether it need to be put into a different class of things. And I was like, I just keep doing this thing. I don't wanna go out of this thing. This is good. K. Bye bye. Yeah. Perfect. Yep. I see services. Go ahead. Got that there. Option to provide GFM. Yeah. Yep. I went into that, and I straightaway jumped to the next one. But yes. Okay. Cool. Oh, hang on. Paste paste it on that. It goes down. Okay. That's what I was wait. Now that's five. What is it on there? Again, I I can't jump to, like, document five and document six. Interesting. I've never even seen yes. Spoken to Seth because he was my initial manager. That much is the first time I've seen him. Weirdly, I don't know why. Just from the name, I thought he was Indian, but not that it matters. But I'm now like, nice. Super Anglo Saxon. That's actually interesting, Justin. You're welcome. Mhmm. Oh, cool. Yep. The next doc that's Next stop has just got the option to provide tax phone number. Mhmm. Yeah. That's cash. I'm gonna even against what? I'm gonna try and draw it so it's gonna look like a kid's extra sketch extra sketch. But yeah. Okay. Oh, I did. I clicked it to fill it in, and then it said that data was there. I can submit button or just next document. Does it? Yeah. Yeah. Yeah. Number 060. Yep. Mhmm. Yeah. Somewhere here. Oh, definitely. Oh, that's actually we got an estimate of fee $5.78. Because some reason I thought it was around the the £2 mark. It's not that it mattered either way because it's sort of super intense, but yes. One rental. No. Honestly, I'm getting to the point where, like, you guys are getting the $600,000 element, and I'll be pretty damn happy with where things have got to. So there's not really any losers in that game. Yeah. No. I've got a validating the same completed documents. Just did that now. Mhmm. Correct. Congratulations. Yep. Oh, perfect. Because I'll put it I'll put a reminder in my calendar for about three months time and then see if it's there by that point and then reset it for six months because I'm hoping that the public not public trustee, stop the public trustee, but the normal defendant out, like, result yes, potentially in the next, like, three months. But I've also heard that whenever offer first come back from the insurer, it's often in your best interest to decline that one and then wait a bit longer for the second one. But if you go to the third and it goes to court, you flip at a point. So definitely something that I think, yeah, that yourself and all the team there would be have the skill set to help me manage because otherwise, it's the most amount I ever had in my life. I was gonna do stupid stuff with it, but I don't wanna do that. So Thank you. No. No. I understand. But, no, definitely in the same synchronicity with setting up for the future because that's another massive silver lining from this whole accident. It's just like it's ironic considering that I worked at your insurance for four odd years, and that has meant that I had the superheal to kinda bail me out with the teeth and through other bits and pieces as well as the future. And then now another insurance thing that means that it could be shifting from I am a pensioner because my brain's all broken to being like, oh, I'm actually retired because things worked out good, and then I can put a different coating on that. Yeah. Yeah. So there's it's just, like I was saying earlier, that step by step process and yeah. Never been my staff and wait. It's always been more there's gotta be a workaround. Because a lot of the time there is, but, yeah, I'm now starting to see that workarounds can often come with a with a cost that I wasn't flapping into my risk management of life and channel. But, anyways, thank you very much for the the time today, and that still sound quite good. And yeah. Oh, do you know whether it's a boy or a girl that you haven't yet? Do you not mind me asking? Oh, bless. Perfect. Oh, yep. Yep. Say goodbye to sleep, I've heard, for a little while, but that sounds like it'll be worth it. No. Awesome. Thank you. I guess the other thought they'll they do it that popped up in regards to the daughter is the unique opportunity to see someone experiencing the wonder of things for the first time, remembering maybe how much we had experienced that in the past and forgot it. Like, in one other positive to being in my scenario is just like, especially with walking around and not being able to drive, is there's so much beauty and so much cool stuff that you just miss. And even being in the hustle and grind of working, you don't see it. So I think there's a really cool, like, little benefit coming being, like, seeing their wonder and excitement and stuff and being like, oh, I hadn't even looked at it that way in such a long time. How cool is that? So yeah. Yeah. Exactly. Yeah. You get the ones that the spoiled brats and drums, for lack of a better term. Awesome. Perfect. Thank you so much for your help. Peace. Have a good rest of your time. 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How you going? Yep. Yep. It is.\n\nCan you hear me okay? Yep. Yep. I had to turn it up a little bit for a second there, but I got you now. I figured you have to do this at some point.\n\nSo 24091985. Oh, yep. That was what 24091985 is. And Joshua Gordon Harriet. Hopefully, he's down at 6 Erbacher Road, Nanville.\n\nSweet. Yeah. Definitely. I am walking my dog at the same time, so if you give any kind of traffic noise in the background, as long as they can hear each other, then that's all we're about. Quality train.\n\nYep. So gee, you can't half tell I worked in a call center for a while. Bit of an update and I guess also the best possible way to move forward where things are at currently because, obviously, there's been the dental emergency and there's been a couple of financial emergencies. And, yeah, I'm sorry to get things turned around. I may have a note on my file in regards to a pretty bad accident that I was in in '20 '24.\n\nSo I'm trying to I'm just doing support pension at the moment and just going through my rehab outside of hospital to, yeah, to get back to sort of what will fit with working and what it can try to do with the whole limpy brain. But, anyways, I'm still walking and still talking, so that's good. And I wasn't saying that to be, like, you know, for me because yeah. Kinda just the background. Yeah.\n\nIt's going well. The hardest part has just been a lot slower than I thought but expected, but then I never really expected to be gauging how long it takes to recover from from my brain injury. Because the hard thing is all the time, I'm like, I feel fine. What do I even need this for? But finally getting a bit more humble with it and tracking, like, the smaller gains rather than my normal style of one, just go turbo.\n\nAnd if that doesn't work, then going turbo, we're not doing anything. Like, kinda all or nothing. But so, yeah, it's but what I was mentioning, that is, like, definitely important is, like, where where the soup is at and what I can do to kinda game plan with that so that I can still be or know what's possible to keep it growing and recover from what I needed to grab on and keep it growing and suggestions on what is the best path for me to take with my current, yeah, scenario and yada yada yada. Mhmm. I'll just double back because I'm not actually too far from home.\n\nBut, yeah, well, I've got a mug of sugar free gold on one hand, her lead in the other. So I don't know if I'm multitasking. Okay. Cool. That's a good good agenda.\n\nCorrect. I don't know if the dog cancel the financial dependent, but not. Yeah. I can do. Well, luckily, she's pretty hardy.\n\nYeah. Because she's at Ridgeback. It's a Ridgeback Labrador Dingo Cross. So full mix. Yeah.\n\nShe looks yeah. 100% gold, and then she's got, like, the Ridgeback ridge with the hackles that go all the way down to the tail, which kinda go off. She's real bad with other dogs. But then it's got the white chest and the white on the paws and kind of the dingo looking head. But loves people.\n\nIt's great with people. Just yeah. She was well, rescue slash me taking it off the really shit. Announcement that I had that got her to impress a girl and then pretty much once the novelty of it faded, just was sort of abandoning her at home, leaving locked up, and she was all upset all the time with that, of course. And then I had to kick him out for not paying rent.\n\nAnd then he was kinda like, oh, did you wanna keep the dogs? And, initially, I said no because the place didn't have the fence, and they didn't wanna be stuck on the chain. And I didn't want him to have an excuse to just, oh, can you go and see the dog? Because I was like a absolute parasite. I mean, he means well.\n\nKinda got some good in there. But, anyways, so, yeah, she had a little bit of a tough spring in there. And then when I was in hospital, I think something must have happened with another dog with the initial kinda bit of a degenerate that was holding her initially before my family took her up in and then got her into some better calm. So because I feel like she's been more aggressive at dogs than she ever was before. So, anyway, that's the backstory of Bunny from where she's at and where she comes from.\n\nYeah. Just adjusting to not having a license because of the seizures and trying to get the past twelve months for that. Get that back so I can start taking to the beach again to walk through with something. But Yeah. Yeah.\n\n100%. And I'm not not the type of person to wallow in it, but I it kinda it overcame me for a bit. But overall, I'm like, I think it'll last like a movie. I'm like, this is pretty pretty crazy adventure one, but I'm really worried about any of it. It's like, I wouldn't have any other way.\n\nI didn't want a falling glass. It's been pretty exciting. It's just like, oh, he almost died again. This time, he really almost died. I'm on by here.\n\nSorry, mate. A 100%. And it's just the simplest sort of choice of where you're gonna respond to it or react. It's some or how it's put well by another mentor once. It said whether you're leading into the being the victim, the hero, or the villain, there's always a payoff for the role and for the teacher to be the other one.\n\nBut yeah. And it's like, all the whole what is it? Allow this to defeat me or to define me? Like, do you wanna be an overcomer or and it baffles me how people are, like, happy to be, like, toxic bond and be, like, oh, how messed up is this? Oh, no.\n\nIt's messed up. And I'll be sitting there going I'll literally say, what are you gonna be doing about it? Oh, yeah. Someone should do something. I'm like, why wouldn't you do something about it?\n\nYou clearly care so much about it. All the people that are fully like, oh, life is absolutely pointless. There's no point with it. How it fits my car, but I just might you could just kill yourself then. If if that's what you really think, you tap out, which I'm I'm not advocating to see what he's there.\n\nYeah. So to change how you feel about it, it'll change the thing. Don't get so attached to it that it finds you negatively instead of gonna keep coming back to it, like, thinking like a scabbing soul. Yep. And with me, I'll check my ad on my because his dad mom's doing pretty well, but that's his dad's got hit 90.\n\nWait. 90 eight. Eight. Sorry. Gordon, g o r d o n, Harriet, h for a r r, I o d d.\n\nYep. Just pulling that up now. Currently, 0432 954 no. 461. Yeah.\n\nIt's about yeah. Fortnightly, it's just around about 1,400 a fortnight. That's a tragedy. Stolen. I trust yeah.\n\nI trusted the absolute wrong person to kinda be, like, facilitate being my driver. And, yeah, he was patching stuff up on it, and I was getting him through, like, errands and crap for me. But I thought, oh, well, he's looking after his fix and stuff. This would be sweet. And then just, yeah, disappeared with it one day and had a cops ringing me saying they found the last place in the bin.\n\nAnd then when I'm asking him about it, he's like, oh, yeah. Someone broke into the top of your work at and blah blah blah. All this and my family would chase them up. Every time there was just some story and some elaborate lie. But where I stuffed up and shouldn't have been, it was a background insurance, but because my funds were controlled by the public trustee at the time, I basically said to them, initially, I wanna go with this insurance.\n\nAnd they said, well, this is the insurance that we recommend. I was like, Connor, I wanna go with the law. And then he said, I'll I'll I'll pay for it now. Just put it on my insurance. And then when I told them that, they tried to stop me, but they kinda couldn't.\n\nAnd I can't blame them, but it's a little bit like, just let me do what I wanted to do then. But, yeah, not the best. Long for thinking. So, basically, I don't know whether he changed it on his insurance or whether it just got chopped up and used somewhere else. I don't know what happened.\n\nI just know haven't seen it again. I've somewhat accepted now that I won't. Yeah. Precept. That's what it is.\n\nNothing outside, like, household contents. But then that's just not a TV, but it's like oh, man. I'd say probably just like also tech man and stuff like that. I would say about maybe 800 or thousand boxes, but probably 800. No.\n\nThat's so I'd positive this to the public trustee thing because they kinda negotiated and shut down a lot of that. And, I mean, my credit score is absolutely close, but at the same time, I know it's I just wait that out. Yeah. Yeah. I tripped on some stairs the other the other week, like, about three weeks ago and got what is it they call it?\n\nBursitis of the left knee, but that's covered now. So I haven't done anything real damage wise with it. It's kinda good. Impressive, really, but Yeah. That all got canceled when I it's liberated from the public trustee.\n\nSo I haven't made, I guess, like, a better word, private arrangement to replace that since then. Not really. So well, I've got a vague recollection of some coming through, seeing them, and then I was like, had a couple of people that I was well, it was more than one person, so I wasn't sure how to do that yet. So it might be probably still a bit of a pending, really. Yeah.\n\nSure. No. That'd be good. Oh, no. I've I've got a screenshot.\n\nOkay. So with that, to the legislation, is that like it needs to be, like, a de facto partner or a family member or like, what are the limitations on who it can be? Mhmm. No. It does.\n\nIt does. Oh, thank you. Because I'm fine. It's what's it straight to the, like, the ad agency brand kicking in was, like, oh, I probably have to make, like, a trust and then make them part of the trust, but now that there's already a a simpler option if it comes, like, if when it comes to that. Okay.\n\nMhmm. Yeah. Yeah. Oh, I was just yeah. Yeah.\n\nThat's fine. I'm just turning the computer on. It's off of the news. It should take too long. Mhmm.\n\nMostly bills and expenses, but although in the past yeah. I'm getting closer to having a a bit of a baseline savings cycle. Actually, let's not reframe that. I'm just trying to think about how much it'll be measurable as because I am yeah. I'm looking to get moving to another place.\n\nSo I've managed to put aside about save up about 2,100 towards a bonded new place. And I'm sure I'll see with all of this because I can probably use some of these biggest figures to work out. What's that? Okay. $2,121,100 is on there.\n\nYeah. Because I'm basically endeavoring to keep, like, a buffer of at least sort of a thousand dollars for emergencies, which is something I've never been good at keeping in the past because I'm feeling a bit of a wing it type of character. I'm just trying to think of how long it would have been there. Probably over the yeah. It's about seven or eight months to get to that point of having 2,100.\n\nBear with me. Right. Okay. Yeah. So really sitting in the spot of around $3.01, like, 2,100 Also, yeah, rough savings, I mean, some of it for a purpose, but then, obviously, once I'd moved to a new place, the delay is getting bond back.\n\nSo it's just kind of being prepared that new place can pay the bond and get it back. So, yeah, and but over that being over sort of six months, and that's only about $500 a month for the thank goodness. The calculator is 258. Just shy to yeah. Let's just say $2.57 a fortnight.\n\nThat's what I'm trying to think. I mean, it's probably how long is a piece of string, but I'm thinking of what would be a good amount to try and work into current finances for contributing to super like this. Any of a pension come across, or is it only from, like, an employer? I already kind of arrangement. Mhmm.\n\nYeah. I was thinking that. Yep. Yeah. It does.\n\nSo it's like, don't think of it like a bank account where you're putting aside savings, and if you need it, you can grab them. It's more that you are investing towards your future, which sounds a good turn of phrase, but it's like the being aware of that being more well, not permanent, but long term effect and managing what's accessible in terms of short term to, yes, see what's gonna be the best factor in long term or whether it's best to just, I mean, on that front, is there a a minimum? Because you said conditions around how much could be put in. Is there conditions around a minimum or a maximum? What are those kind of variables?\n\nOkay. Yep. That makes sense. Look. It's it's a little bit loose at the moment, but having something like that sent through thinking about this stuff would actually be quite useful.\n\nSo because I was went overboard with it the other day going right. I'll set up an AI that will go through my transactions to tell me about all of my reoccurring and basically trying to quick couple to talk to each other to do that for myself, like, do that for me rather than me having to do it. But, again, I kinda made it more complicated than it needed to be, I think, with that process. Because so far, I just ran the reports for, like, a month and a half, and I didn't usually look at the data or do anything with it. So this is more probably.\n\nMhmm. Mhmm. Yeah. Yeah. Yeah.\n\nNo. Definitely. And why I'm reading that is it's having that document, and there's a bit of a flow back back and forth so you guys can analyze with the more experienced understanding. Alright. Cool.\n\nYou might wanna do all this great stuff, which is all good, but realistically for us that this is probably what's gonna be the most achievable. So it's worth getting an understanding of what's actually happening to them, figuring out what could be achievable. Mhmm. Yeah. Yeah.\n\nYeah. Makes sense. The final hack on the excuse me. Subscription side of things is if you sign up for, like, one of their free trials or one of their promotionary deals for, like, a a month And a low rate is sign up and pay and then cancel immediately after setting it up because then you still have access till the month. And I was setting up reminders for, like, the day before then forgetting stuff.\n\nAnd when someone told me about that, I was like, holy crap. Of course, I've been doing a hard way, boss. So much sense. And yeah. Totally.\n\nBecause I'm so much more of a just alright. Tapping onwards. Like, it's only when my coin gets down to about, like, a 100 that then I start going like, oh, crap. You really gotta pay attention. But the buffer and stuff is even with that.\n\nI put that 2,100 with my sister, so I didn't have that there. And you're thinking, oh, yeah. There's heaps in the account. I don't have to worry about this or this much. I think they even did some signs on it at one stage with literally that handing of cat like, cash over and getting the change back that there's a different synaptic just like basically, you're more aware of an exchange because it was you were seeing the thing of value exchange come back as lesser value than the convenience element of simply the simple, I'll absolutely be convenient.\n\nYou then are actually it's not even intended, but the way that it works is your brain doesn't see it as an exchange value and sees it as was this difficulty hard. No. Alright. Cool. That's the that's the sign that it was I succeeded.\n\nWhereas with yes. Like, it's definitely interesting stuff. But Yep. I got that. I had seen this a couple of times with some of the financial hardship elements, but then by the time I checked it again, like, the following year, I'm like, wow.\n\nThis is they've pretty much made back all the money I had to use with that. But I'm on the first page, and quick question where it's got you currently do not hold any insurances or investment accounts. I wanted to double check with the insurances. Does that mean, like, your loss of income? A lot of those kinda help or okay.\n\nBecause, yeah, I missed it out with the Sunsuper, and they were then moved across to Hub 24. But no. That was still the Sunsuper. They didn't get moved across. And at some point, because everything else got moved across, Sunsuper just canceled it.\n\nSo I don't know whether that's something to be worthwhile factoring in or whether there's negatives to fact that in. I'm not sure, but thought I'd ask. Mhmm. No. I've seen bits and pieces popping up about the total liability one, but not liability.\n\nTotal impairment one. But no. I'm more about this one. Mhmm. Yep.\n\nYep. Mhmm. Yep. Yeah. I'm with you.\n\nThat's just some of these would be kind of like would have been probably more valuable if I had them not that they're not valuable, but if I had them in place before the accident, but the positive there is that I've never heard of it before. But you have the no one will defend it scheme? Oh, right. Yeah. So that's what I'm kinda, yeah, going through at the moment because, yeah, the the hit and run driver is yeah.\n\nBasically, that's never been found, and then other police has closed the case and the yeah. Investigator that the who is yeah. He didn't they didn't find anything much substantial. And, arguably, it's sort of almost better because if it then came down to that individual, how what like, I guess it's kinda still the same battle, but if the car was registered and if they had it in well, registered for the CTP insurance. So it's kinda still the same.\n\nYeah. But if they find the person that we're valued, whether they've got any income or assets to contribute to the the incident is considering they hit someone that took off in the middle of the night. One would sort of assume that they probably didn't or but anyways. So, yeah, that those are good to be aware of. All of them probably more more value for me to look at potentially integrating a little bit down along when yeah.\n\nMhmm. Interesting thing. So I put a terrible time to stop doing that. I don't know. My bad.\n\nThere you go. The challenge might be around preexisting with the, like, traumatic brain injury and physio part support, like the rehabilitation. So, yeah, physios, psychologists, and now some music therapy. The hard part is probably that a lot of those would affect much space for there to be anything to be applicable. So the better that goes and even if it doesn't go better, that's the more the less likely it would that there's anything that can be kinda utilized in that.\n\nYeah. I had a quick look here. Mhmm. Yep. Got it there.\n\nYep. The 4.1 k oh, no. 5.3 k total earnings. So 40 9 down to 35, but realistically pretty good considering those, yeah, 15 out of it. And it's basically balanced up well, made that effective almost like 10.\n\nBuying period, self period. Oh, yeah. There we go. Yeah. The 12.58.\n\nMhmm. Okay. No. Eight two considering that's especially considering I got a couple of notifications along the way being like, alright. We're gonna sell everything down to cash because everything's cooked.\n\nAnd then didn't hear anything after that to be like, alright. It's they're less cooked now, but now see if alright. That's that's and that's what's in line with why I even picked that portfolio in that direction in the first place because I was like, much more of a go hard so you can go to a nicer home to adapt that thing then yeah. Because it's like, well, if I wanted to hide out, then I get to go with one of the big boring normal brands where it's more like, no. Let's let's see what's Yep.\n\nWhat's up? Yeah. Yeah. I'm seeing that there's pretty dramatic over the last few months. Yeah.\n\nYeah. Yeah. Definitely. And it's also it's good because I was concerned. We're leading up to this call a little bit because I know before they've been there'd been some mention of where I'm at currently, whether it happened, whether it need to be put into a different class of things.\n\nAnd I was like, I just keep doing this thing. I don't wanna go out of this thing. This is good. K. Bye bye.\n\nYeah. Perfect. Yep. I see services. Go ahead.\n\nGot that there. Option to provide GFM. Yeah. Yep. I went into that, and I straightaway jumped to the next one.\n\nBut yes. Okay. Cool. Oh, hang on. Paste paste it on that.\n\nIt goes down. Okay. That's what I was wait. Now that's five. What is it on there?\n\nAgain, I I can't jump to, like, document five and document six. Interesting. I've never even seen yes. Spoken to Seth because he was my initial manager. That much is the first time I've seen him.\n\nWeirdly, I don't know why. Just from the name, I thought he was Indian, but not that it matters. But I'm now like, nice. Super Anglo Saxon. That's actually interesting, Justin.\n\nYou're welcome. Mhmm. Oh, cool. Yep. The next doc that's Next stop has just got the option to provide tax phone number.\n\nMhmm. Yeah. That's cash. I'm gonna even against what? I'm gonna try and draw it so it's gonna look like a kid's extra sketch extra sketch.\n\nBut yeah. Okay. Oh, I did. I clicked it to fill it in, and then it said that data was there. I can submit button or just next document.\n\nDoes it? Yeah. Yeah. Yeah. Number 060.\n\nYep. Mhmm. Yeah. Somewhere here. Oh, definitely.\n\nOh, that's actually we got an estimate of fee $5.78. Because some reason I thought it was around the the £2 mark. It's not that it mattered either way because it's sort of super intense, but yes. One rental. No.\n\nHonestly, I'm getting to the point where, like, you guys are getting the $600,000 element, and I'll be pretty damn happy with where things have got to. So there's not really any losers in that game. Yeah. No. I've got a validating the same completed documents.\n\nJust did that now. Mhmm. Correct. Congratulations. Yep.\n\nOh, perfect. Because I'll put it I'll put a reminder in my calendar for about three months time and then see if it's there by that point and then reset it for six months because I'm hoping that the public not public trustee, stop the public trustee, but the normal defendant out, like, result yes, potentially in the next, like, three months. But I've also heard that whenever offer first come back from the insurer, it's often in your best interest to decline that one and then wait a bit longer for the second one. But if you go to the third and it goes to court, you flip at a point. So definitely something that I think, yeah, that yourself and all the team there would be have the skill set to help me manage because otherwise, it's the most amount I ever had in my life.\n\nI was gonna do stupid stuff with it, but I don't wanna do that. So Thank you. No. No. I understand.\n\nBut, no, definitely in the same synchronicity with setting up for the future because that's another massive silver lining from this whole accident. It's just like it's ironic considering that I worked at your insurance for four odd years, and that has meant that I had the superheal to kinda bail me out with the teeth and through other bits and pieces as well as the future. And then now another insurance thing that means that it could be shifting from I am a pensioner because my brain's all broken to being like, oh, I'm actually retired because things worked out good, and then I can put a different coating on that. Yeah. Yeah.\n\nSo there's it's just, like I was saying earlier, that step by step process and yeah. Never been my staff and wait. It's always been more there's gotta be a workaround. Because a lot of the time there is, but, yeah, I'm now starting to see that workarounds can often come with a with a cost that I wasn't flapping into my risk management of life and channel. But, anyways, thank you very much for the the time today, and that still sound quite good.\n\nAnd yeah. Oh, do you know whether it's a boy or a girl that you haven't yet? Do you not mind me asking? Oh, bless. Perfect.\n\nOh, yep. Yep. Say goodbye to sleep, I've heard, for a little while, but that sounds like it'll be worth it. No. Awesome.\n\nThank you. I guess the other thought they'll they do it that popped up in regards to the daughter is the unique opportunity to see someone experiencing the wonder of things for the first time, remembering maybe how much we had experienced that in the past and forgot it. Like, in one other positive to being in my scenario is just like, especially with walking around and not being able to drive, is there's so much beauty and so much cool stuff that you just miss. And even being in the hustle and grind of working, you don't see it. So I think there's a really cool, like, little benefit coming being, like, seeing their wonder and excitement and stuff and being like, oh, I hadn't even looked at it that way in such a long time.\n\nHow cool is that? So yeah. Yeah. Exactly. Yeah.\n\nYou get the ones that the spoiled brats and drums, for lack of a better term. Awesome. Perfect. Thank you so much for your help. Peace.\n\nHave a good rest of your time. Bye.","paragraphs":[{"sentences":[{"text":"Financial.","start":1.76,"end":2.26,"sentiment":"neutral","sentiment_score":0.04186000302433968},{"text":"How you going?","start":3.28,"end":4.1,"sentiment":"neutral","sentiment_score":0.10804204642772675},{"text":"Yep.","start":6.56,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.0839003250002861},{"text":"Yep.","start":6.8799996,"end":7.2,"sentiment":"neutral","sentiment_score":0.07993842661380768},{"text":"It is.","start":7.2,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.11212644726037979}],"sentiment":"neutral","sentiment_score":0.09425972355529666,"num_words":8,"start":1.76,"end":7.7599998},{"sentences":[{"text":"Can you hear me okay?","start":7.7599998,"end":8.98,"sentiment":"neutral","sentiment_score":0.01725706420838833},{"text":"Yep.","start":11.28,"end":11.5199995,"sentiment":"neutral","sentiment_score":0.013774661347270012},{"text":"Yep.","start":11.5199995,"end":11.84,"sentiment":"neutral","sentiment_score":0.018245398998260495},{"text":"I had to turn it up a little bit for a second there, but I got you now.","start":11.84,"end":14.625,"sentiment":"neutral","sentiment_score":-0.05037023810048898},{"text":"I figured you have to do this at some point.","start":15.105,"end":16.865,"sentiment":"neutral","sentiment_score":0.15844883397221565}],"sentiment":"neutral","sentiment_score":0.022746555294309342,"num_words":35,"start":7.7599998,"end":16.865},{"sentences":[{"text":"So 24091985.","start":16.865,"end":19.365,"sentiment":"neutral","sentiment_score":0.01833012793213129},{"text":"Oh, yep.","start":28.39,"end":28.869999,"sentiment":"neutral","sentiment_score":0.04639876075088978},{"text":"That was what 24091985 is.","start":28.869999,"end":31.689999,"sentiment":"neutral","sentiment_score":0.04256668537855148},{"text":"And Joshua Gordon Harriet.","start":32.309998,"end":34.17,"sentiment":"neutral","sentiment_score":0.04905515909194946},{"text":"Hopefully, he's down at 6 Erbacher Road, Nanville.","start":38.71,"end":41.05,"sentiment":"neutral","sentiment_score":0.08615844044834375}],"sentiment":"neutral","sentiment_score":0.058465684010159405,"num_words":21,"start":16.865,"end":41.05},{"sentences":[{"text":"Sweet.","start":44.055,"end":44.555,"sentiment":"positive","sentiment_score":0.33498239517211914},{"text":"Yeah.","start":48.295002,"end":48.615,"sentiment":"neutral","sentiment_score":0.17274269461631775},{"text":"Definitely.","start":48.615,"end":49.115,"sentiment":"neutral","sentiment_score":0.25703394412994385},{"text":"I am walking my dog at the same time, so if you give any kind of traffic noise in the background, as long as they can hear each other, then that's all we're about.","start":49.495003,"end":56.555,"sentiment":"neutral","sentiment_score":0.2983618041171747},{"text":"Quality train.","start":66.909996,"end":67.71,"sentiment":"neutral","sentiment_score":0.006399401463568211}],"sentiment":"neutral","sentiment_score":0.2800476712007553,"num_words":39,"start":44.055,"end":67.71},{"sentences":[{"text":"Yep.","start":67.71,"end":68.21,"sentiment":"neutral","sentiment_score":0.045921362936496735},{"text":"So gee, you can't half tell I worked in a call center for a while.","start":69.71,"end":72.525,"sentiment":"neutral","sentiment_score":0.10031060576438904},{"text":"Bit of an update and I guess also the best possible way to move forward where things are at currently because, obviously, there's been the dental emergency and there's been a couple of financial emergencies.","start":93.54,"end":105.935,"sentiment":"neutral","sentiment_score":-0.09144875896828515},{"text":"And, yeah, I'm sorry to get things turned around.","start":106.634995,"end":109.695,"sentiment":"neutral","sentiment_score":-0.24301390681001875},{"text":"I may have a note on my file in regards to a pretty bad accident that I was in in '20 '24.","start":109.91499,"end":116.28,"sentiment":"neutral","sentiment_score":-0.00542243154169145}],"sentiment":"neutral","sentiment_score":-0.048250545971890595,"num_words":82,"start":67.71,"end":116.28},{"sentences":[{"text":"So I'm trying to I'm just doing support pension at the moment and just going through my rehab outside of hospital to, yeah, to get back to sort of what will fit with working and what it can try to do with the whole limpy brain.","start":116.74,"end":133.465,"sentiment":"neutral","sentiment_score":0.01049088945855265},{"text":"But, anyways, I'm still walking and still talking, so that's good.","start":133.465,"end":136.345,"sentiment":"neutral","sentiment_score":0.2395546365190636},{"text":"And I wasn't saying that to be, like, you know, for me because yeah.","start":136.345,"end":143.70999,"sentiment":"neutral","sentiment_score":-0.11862787258412157},{"text":"Kinda just the background.","start":143.70999,"end":144.76999,"sentiment":"neutral","sentiment_score":0.06548895128071308},{"text":"Yeah.","start":151.87,"end":152.10999,"sentiment":"neutral","sentiment_score":0.23146551847457889}],"sentiment":"neutral","sentiment_score":0.02566201347661646,"num_words":76,"start":116.74,"end":152.10999},{"sentences":[{"text":"It's going well.","start":152.10999,"end":153.085,"sentiment":"positive","sentiment_score":0.3742869198322296},{"text":"The hardest part has just been a lot slower than I thought but expected, but then I never really expected to be gauging how long it takes to recover from from my brain injury.","start":153.085,"end":162.785,"sentiment":"neutral","sentiment_score":-0.26422524868565445},{"text":"Because the hard thing is all the time, I'm like, I feel fine.","start":165.55,"end":168.51,"sentiment":"neutral","sentiment_score":-0.07769139684163608},{"text":"What do I even need this for?","start":168.51,"end":169.89,"sentiment":"neutral","sentiment_score":-0.11105817982128688},{"text":"But finally getting a bit more humble with it and tracking, like, the smaller gains rather than my normal style of one, just go turbo.","start":170.35,"end":179.23,"sentiment":"neutral","sentiment_score":0.022040849030017854}],"sentiment":"neutral","sentiment_score":-0.11094112058238285,"num_words":82,"start":152.10999,"end":179.23},{"sentences":[{"text":"And if that doesn't work, then going turbo, we're not doing anything.","start":179.23,"end":183.175,"sentiment":"neutral","sentiment_score":-0.07056055000672738},{"text":"Like, kinda all or nothing.","start":183.795,"end":184.995,"sentiment":"neutral","sentiment_score":-0.06009229049086571},{"text":"But so, yeah, it's but what I was mentioning, that is, like, definitely important is, like, where where the soup is at and what I can do to kinda game plan with that so that I can still be or know what's possible to keep it growing and recover from what I needed to grab on and keep it growing and suggestions on what is the best path for me to take with my current, yeah, scenario and yada yada yada.","start":184.995,"end":213.545,"sentiment":"neutral","sentiment_score":0.05726640998029414},{"text":"Mhmm.","start":225.27,"end":225.77,"sentiment":"neutral","sentiment_score":-0.009160112589597702},{"text":"I'll just double back because I'm not actually too far from home.","start":233.11,"end":236.07,"sentiment":"neutral","sentiment_score":0.021924353359888}],"sentiment":"neutral","sentiment_score":0.03374165120358403,"num_words":111,"start":179.23,"end":236.07},{"sentences":[{"text":"But, yeah, well, I've got a mug of sugar free gold on one hand, her lead in the other.","start":236.07,"end":241.985,"sentiment":"neutral","sentiment_score":0.11148952320218086},{"text":"So I don't know if I'm multitasking.","start":243.16501,"end":244.54501,"sentiment":"neutral","sentiment_score":-0.04139414323227746},{"text":"Okay.","start":265.4,"end":265.80002,"sentiment":"neutral","sentiment_score":0.23297105729579928},{"text":"Cool.","start":265.80002,"end":266.2,"sentiment":"positive","sentiment_score":0.4492830038070678},{"text":"That's a good good agenda.","start":266.2,"end":267.34,"sentiment":"positive","sentiment_score":0.604121732711792}],"sentiment":"neutral","sentiment_score":0.16761832311749458,"num_words":33,"start":236.07,"end":267.34},{"sentences":[{"text":"Correct.","start":292.86,"end":293.36,"sentiment":"neutral","sentiment_score":-0.035810694098472595},{"text":"I don't know if the dog cancel the financial dependent, but not.","start":293.9,"end":296.78,"sentiment":"neutral","sentiment_score":-0.16194348161419234},{"text":"Yeah.","start":296.78,"end":297.28,"sentiment":"neutral","sentiment_score":-0.09766025096178056},{"text":"I can 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head.","start":324.63498,"end":329.055,"sentiment":"neutral","sentiment_score":-0.00263162903720513},{"text":"But loves people.","start":329.51498,"end":330.735,"sentiment":"neutral","sentiment_score":0.1964868220190207}],"sentiment":"neutral","sentiment_score":0.0020881546781687387,"num_words":58,"start":312.93002,"end":330.735},{"sentences":[{"text":"It's great with people.","start":330.955,"end":332.01498,"sentiment":"positive","sentiment_score":0.4140563979744911},{"text":"Just yeah.","start":332.79498,"end":333.595,"sentiment":"neutral","sentiment_score":0.08391513954848051},{"text":"She was well, rescue slash me taking it off the really shit.","start":333.595,"end":337.92,"sentiment":"negative","sentiment_score":-0.6251558835307757},{"text":"Announcement that I had that got her to impress a girl and then pretty much once the novelty of it faded, just was sort of abandoning her at home, leaving locked up, and she was all upset all the time with that, of course.","start":338.16,"end":349.84003,"sentiment":"neutral","sentiment_score":-0.28271218575537205},{"text":"And then I had to kick him out for not paying rent.","start":349.84003,"end":352.26,"sentiment":"negative","sentiment_score":-0.3732139853139718}],"sentiment":"neutral","sentiment_score":-0.3053475503834921,"num_words":74,"start":330.955,"end":352.26},{"sentences":[{"text":"And then he was kinda like, oh, did you wanna keep the dogs?","start":353.005,"end":356.125,"sentiment":"neutral","sentiment_score":-0.08111840056685302},{"text":"And, initially, I said no because the place didn't have the fence, and they didn't wanna be stuck on the chain.","start":356.125,"end":360.785,"sentiment":"neutral","sentiment_score":-0.19367613182181403},{"text":"And I didn't want him to have an excuse to just, oh, can you go and see the dog?","start":360.845,"end":364.605,"sentiment":"neutral","sentiment_score":-0.1632464237903294},{"text":"Because I was like a absolute parasite.","start":364.605,"end":367.88,"sentiment":"negative","sentiment_score":-0.5190990780081067},{"text":"I mean, he means well.","start":367.88,"end":368.92,"sentiment":"neutral","sentiment_score":-0.1564005732536316}],"sentiment":"neutral","sentiment_score":-0.19444794523028228,"num_words":65,"start":353.005,"end":368.92},{"sentences":[{"text":"Kinda got some good in there.","start":368.92,"end":370.44,"sentiment":"neutral","sentiment_score":0.03450975070397059},{"text":"But, anyways, so, yeah, she had a little bit of a tough spring in there.","start":370.44,"end":375.4,"sentiment":"neutral","sentiment_score":-0.24584988554318746},{"text":"And then when I was in hospital, I think something must have happened with another dog with the initial kinda bit of a degenerate that was holding her initially before my family took her up in and then got her into some better calm.","start":375.4,"end":391.735,"sentiment":"neutral","sentiment_score":-0.19857535223391923},{"text":"So because I feel like she's been more aggressive at dogs than she ever was before.","start":391.735,"end":396.35,"sentiment":"negative","sentiment_score":-0.470028892159462},{"text":"So, anyway, that's the backstory of Bunny from where she's at and where she comes from.","start":396.49,"end":400.91,"sentiment":"neutral","sentiment_score":-0.005767868831753731}],"sentiment":"neutral","sentiment_score":-0.204440757248205,"num_words":97,"start":368.92,"end":400.91},{"sentences":[{"text":"Yeah.","start":406.345,"end":406.845,"sentiment":"neutral","sentiment_score":0.013529947027564049},{"text":"Just adjusting to not having a license because of the seizures and trying to get the past twelve months for that.","start":406.905,"end":413.165,"sentiment":"neutral","sentiment_score":-0.09755855514889672},{"text":"Get that back so I can start taking to the beach again to walk through with something.","start":413.225,"end":418.285,"sentiment":"neutral","sentiment_score":0.027055126340950236},{"text":"But 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wouldn't have any other way.","start":449.25,"end":452.13,"sentiment":"neutral","sentiment_score":-0.20604511629790068}],"sentiment":"neutral","sentiment_score":-0.04624037310417931,"num_words":59,"start":431.52,"end":452.13},{"sentences":[{"text":"I didn't want a falling glass.","start":452.13,"end":453.33,"sentiment":"neutral","sentiment_score":-0.2754782512784004},{"text":"It's been pretty exciting.","start":453.33,"end":454.69,"sentiment":"neutral","sentiment_score":0.09173281118273735},{"text":"It's just like, oh, he almost died again.","start":454.69,"end":456.45,"sentiment":"neutral","sentiment_score":-0.20107775833457708},{"text":"This time, he really almost died.","start":456.45,"end":458.31,"sentiment":"neutral","sentiment_score":-0.23724196354548135},{"text":"I'm on by here.","start":465.70502,"end":466.765,"sentiment":"neutral","sentiment_score":0.3193558640778065}],"sentiment":"neutral","sentiment_score":-0.10859245194920472,"num_words":28,"start":452.13,"end":466.765},{"sentences":[{"text":"Sorry, mate.","start":466.98502,"end":467.805,"sentiment":"neutral","sentiment_score":0.18810412287712097},{"text":"A 100%.","start":477.08002,"end":477.88,"sentiment":"positive","sentiment_score":0.34456291794776917},{"text":"And it's just the simplest sort of choice of where you're gonna respond to it or react.","start":477.88,"end":482.54,"sentiment":"neutral","sentiment_score":0.22732607844997854},{"text":"It's some or how it's put well by another mentor once.","start":482.76,"end":486.6,"sentiment":"neutral","sentiment_score":0.04188982727514072},{"text":"It said whether you're leading into the being the victim, the hero, or the villain, there's always a payoff for the role and for the teacher to be the other one.","start":486.6,"end":497.735,"sentiment":"neutral","sentiment_score":0.0777424301110929}],"sentiment":"neutral","sentiment_score":0.12382033093285466,"num_words":63,"start":466.98502,"end":497.735},{"sentences":[{"text":"But yeah.","start":497.735,"end":499.57498,"sentiment":"neutral","sentiment_score":-0.005181411281228066},{"text":"And it's like, all the whole what is it?","start":499.57498,"end":502.47498,"sentiment":"neutral","sentiment_score":-0.014505204434196154},{"text":"Allow this to defeat me or to define me?","start":503.25497,"end":505.815,"sentiment":"neutral","sentiment_score":-0.10090884897443983},{"text":"Like, do you wanna be an overcomer or and it baffles me how people are, like, happy to be, like, toxic bond and be, like, oh, how messed up is this?","start":505.815,"end":513.85,"sentiment":"neutral","sentiment_score":-0.2163695707436531},{"text":"Oh, no.","start":513.85,"end":514.17,"sentiment":"negative","sentiment_score":-0.35559888184070587}],"sentiment":"neutral","sentiment_score":-0.15976875018820447,"num_words":53,"start":497.735,"end":514.17},{"sentences":[{"text":"It's messed up.","start":514.17,"end":515.05,"sentiment":"negative","sentiment_score":-0.42328975598017377},{"text":"And I'll be sitting there going I'll literally say, what are you gonna be doing about it?","start":515.05,"end":518.81,"sentiment":"neutral","sentiment_score":-0.31573314351194043},{"text":"Oh, yeah.","start":518.81,"end":519.13,"sentiment":"neutral","sentiment_score":-0.16043024510145187},{"text":"Someone should do something.","start":519.13,"end":520.33,"sentiment":"neutral","sentiment_score":-0.22090239450335503},{"text":"I'm like, why wouldn't you do something about it?","start":520.33,"end":522.925,"sentiment":"neutral","sentiment_score":-0.24861345109012392}],"sentiment":"neutral","sentiment_score":-0.28798068101916996,"num_words":35,"start":514.17,"end":522.925},{"sentences":[{"text":"You clearly care so much about it.","start":522.925,"end":525.08496,"sentiment":"neutral","sentiment_score":-0.1467459010226386},{"text":"All the people that are fully like, oh, life is absolutely pointless.","start":525.08496,"end":528.76495,"sentiment":"neutral","sentiment_score":-0.12440145139892896},{"text":"There's no point with it.","start":528.76495,"end":529.805,"sentiment":"neutral","sentiment_score":-0.2631467282772064},{"text":"How it fits my car, but I just might you could just kill yourself then.","start":529.805,"end":534.14496,"sentiment":"neutral","sentiment_score":-0.2469142829378446},{"text":"If if that's what you really think, you tap out, which I'm I'm not advocating to see what he's there.","start":534.20496,"end":541.51,"sentiment":"neutral","sentiment_score":-0.08379053743556142}],"sentiment":"neutral","sentiment_score":-0.1561914806459415,"num_words":59,"start":522.925,"end":541.51},{"sentences":[{"text":"Yeah.","start":548.805,"end":549.305,"sentiment":"neutral","sentiment_score":-0.00917784869670868},{"text":"So to change how you feel about it, it'll change the thing.","start":552.485,"end":555.22504,"sentiment":"neutral","sentiment_score":0.08609512976060311},{"text":"Don't get so attached to it that it finds you negatively instead of gonna keep coming back to it, like, thinking like a scabbing soul.","start":555.525,"end":562.585,"sentiment":"negative","sentiment_score":-0.4040178203582764},{"text":"Yep.","start":598.04004,"end":598.44,"sentiment":"neutral","sentiment_score":0.05222969874739647},{"text":"And with me, I'll check my ad on my because his dad mom's doing pretty well, but that's his dad's got hit 90.","start":598.44,"end":612.095,"sentiment":"neutral","sentiment_score":0.05345908876346505}],"sentiment":"neutral","sentiment_score":-0.1257208558099885,"num_words":62,"start":548.805,"end":612.095},{"sentences":[{"text":"Wait.","start":612.555,"end":612.875,"sentiment":"neutral","sentiment_score":0.0032630725763738155},{"text":"90 eight.","start":612.875,"end":613.595,"sentiment":"neutral","sentiment_score":0.0045471289195120335},{"text":"Eight.","start":613.595,"end":614.095,"sentiment":"neutral","sentiment_score":0.0020599006675183773},{"text":"Sorry.","start":614.235,"end":614.735,"sentiment":"neutral","sentiment_score":-0.03220004960894585},{"text":"Gordon, g o r d o n, Harriet, h for a r r, I o d 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errands and crap for me.","start":700.325,"end":705.18,"sentiment":"neutral","sentiment_score":-0.23492307712634405},{"text":"But I thought, oh, well, he's looking after his fix and stuff.","start":705.26,"end":707.42,"sentiment":"neutral","sentiment_score":-0.2065031180779139},{"text":"This would be sweet.","start":707.42,"end":708.39996,"sentiment":"neutral","sentiment_score":0.17128751426935196},{"text":"And then just, yeah, disappeared with it one day and had a cops ringing me saying they found the last place in the bin.","start":708.54,"end":715.92,"sentiment":"negative","sentiment_score":-0.3849499908586343}],"sentiment":"neutral","sentiment_score":-0.25861356481909753,"num_words":75,"start":693.445,"end":715.92},{"sentences":[{"text":"And then when I'm asking him about it, he's like, oh, yeah.","start":716.7,"end":718.94,"sentiment":"neutral","sentiment_score":-0.27716737737258273},{"text":"Someone broke into the top of your work at and blah blah blah.","start":718.94,"end":722.195,"sentiment":"negative","sentiment_score":-0.452388176551232},{"text":"All this and my family would chase them up.","start":722.195,"end":724.755,"sentiment":"negative","sentiment_score":-0.4647115270296733},{"text":"Every time there was just some story and some elaborate lie.","start":724.755,"end":728.29504,"sentiment":"neutral","sentiment_score":-0.29803437807343225},{"text":"But where I stuffed up and shouldn't have been, it was a background insurance, but because my funds were controlled by the public trustee at the time, I basically said to them, initially, I wanna go with this insurance.","start":728.91504,"end":742.01,"sentiment":"neutral","sentiment_score":-0.1343050156839383}],"sentiment":"neutral","sentiment_score":-0.26078252782601685,"num_words":84,"start":716.7,"end":742.01},{"sentences":[{"text":"And they said, well, this is the insurance that we recommend.","start":742.31,"end":744.47,"sentiment":"neutral","sentiment_score":-0.02111119268970056},{"text":"I was like, Connor, I wanna go with the law.","start":744.47,"end":746.55,"sentiment":"neutral","sentiment_score":-0.03927481472492218},{"text":"And then he said, I'll I'll I'll pay for it now.","start":746.55,"end":749.75,"sentiment":"neutral","sentiment_score":-0.08866927806626666},{"text":"Just put it on my insurance.","start":749.75,"end":751.05,"sentiment":"neutral","sentiment_score":-0.09327881659070651},{"text":"And then when I told them that, they tried to stop me, but they kinda couldn't.","start":751.23505,"end":754.61505,"sentiment":"neutral","sentiment_score":-0.26680751191452146}],"sentiment":"neutral","sentiment_score":-0.11905419288410081,"num_words":54,"start":742.31,"end":754.61505},{"sentences":[{"text":"And I can't blame them, but it's a little bit like, just let me do what I wanted to do then.","start":755.23505,"end":761.015,"sentiment":"neutral","sentiment_score":-0.16230611290250505},{"text":"But, yeah, not the best.","start":761.23505,"end":762.695,"sentiment":"negative","sentiment_score":-0.3448128134012222},{"text":"Long for thinking.","start":763.155,"end":764.195,"sentiment":"neutral","sentiment_score":-0.3163992563883464},{"text":"So, basically, I don't know whether he changed it on his insurance or whether it just got chopped up and used somewhere else.","start":764.195,"end":770.07,"sentiment":"neutral","sentiment_score":-0.26315145745225577},{"text":"I don't know what happened.","start":770.07,"end":770.87,"sentiment":"negative","sentiment_score":-0.35259880423545836}],"sentiment":"neutral","sentiment_score":-0.24380996052110404,"num_words":57,"start":755.23505,"end":770.87},{"sentences":[{"text":"I just know haven't seen it again.","start":770.87,"end":772.55,"sentiment":"neutral","sentiment_score":-0.2866172747952597},{"text":"I've somewhat accepted now that I won't.","start":772.55,"end":775.05,"sentiment":"neutral","sentiment_score":-0.22435565292835236},{"text":"Yeah.","start":775.99,"end":776.23,"sentiment":"neutral","sentiment_score":-0.0010235104709863665},{"text":"Precept.","start":776.23,"end":776.73,"sentiment":"neutral","sentiment_score":-0.013316511176526546},{"text":"That's what it is.","start":777.11,"end":778.17,"sentiment":"neutral","sentiment_score":-0.06418985966593027}],"sentiment":"neutral","sentiment_score":-0.19239549771882594,"num_words":20,"start":770.87,"end":778.17},{"sentences":[{"text":"Nothing outside, like, household contents.","start":796.81995,"end":799.0,"sentiment":"neutral","sentiment_score":-0.018026359751820563},{"text":"But then that's just not a TV, but it's like oh, man.","start":799.86,"end":805.13995,"sentiment":"neutral","sentiment_score":0.01051308261230588},{"text":"I'd say probably just like also tech man and stuff like that.","start":805.13995,"end":809.605,"sentiment":"neutral","sentiment_score":0.006670455525939663},{"text":"I would say about maybe 800 or thousand boxes, but probably 800.","start":809.605,"end":816.345,"sentiment":"neutral","sentiment_score":0.012331812448489169},{"text":"No.","start":825.37,"end":825.87,"sentiment":"neutral","sentiment_score":0.015544028021395206}],"sentiment":"neutral","sentiment_score":0.006657058007216879,"num_words":42,"start":796.81995,"end":825.87},{"sentences":[{"text":"That's so I'd positive this to the public trustee thing because they kinda negotiated and shut down a lot of that.","start":826.41,"end":833.93,"sentiment":"neutral","sentiment_score":0.15345246841510138},{"text":"And, I mean, my credit score is absolutely close, but at the same time, I know it's I just wait that out.","start":833.93,"end":840.505,"sentiment":"neutral","sentiment_score":0.08596570400351827},{"text":"Yeah.","start":841.205,"end":841.60504,"sentiment":"positive","sentiment_score":0.35911044478416443},{"text":"Yeah.","start":841.60504,"end":842.10504,"sentiment":"neutral","sentiment_score":0.21953481435775757},{"text":"I tripped on some stairs the other the other week, like, about three weeks ago and got what is it they call it?","start":879.97,"end":886.37,"sentiment":"neutral","sentiment_score":-0.09252069744726886}],"sentiment":"neutral","sentiment_score":0.052417890333077484,"num_words":68,"start":826.41,"end":886.37},{"sentences":[{"text":"Bursitis of the left knee, but that's covered now.","start":886.37,"end":890.47,"sentiment":"neutral","sentiment_score":-0.05144432745873928},{"text":"So I haven't done anything real damage wise with it.","start":890.85,"end":893.52496,"sentiment":"neutral","sentiment_score":-0.06783755104988813},{"text":"It's kinda good.","start":893.52496,"end":894.505,"sentiment":"neutral","sentiment_score":0.30624168117841083},{"text":"Impressive, really, but Yeah.","start":895.125,"end":924.625,"sentiment":"neutral","sentiment_score":0.2786352764815092},{"text":"That all got canceled when I it's liberated from the public trustee.","start":924.625,"end":928.54504,"sentiment":"neutral","sentiment_score":-0.16656829044222832}],"sentiment":"neutral","sentiment_score":-0.029129678775605402,"num_words":38,"start":886.37,"end":928.54504},{"sentences":[{"text":"So I haven't made, I guess, like, a better word, private arrangement to replace that since then.","start":928.54504,"end":933.84503,"sentiment":"neutral","sentiment_score":-0.1373081733198727},{"text":"Not really.","start":967.97,"end":968.76996,"sentiment":"neutral","sentiment_score":-0.07994089275598526},{"text":"So well, I've got a vague recollection of some coming through, seeing them, and then I was like, had a couple of people that I was well, it was more than one person, so I wasn't sure how to do that yet.","start":968.76996,"end":981.185,"sentiment":"neutral","sentiment_score":-0.1528847756839934},{"text":"So it might be probably still a bit of a pending, really.","start":981.48505,"end":986.54504,"sentiment":"neutral","sentiment_score":-0.13695234945043921},{"text":"Yeah.","start":993.98,"end":994.22,"sentiment":"neutral","sentiment_score":0.02124359086155891}],"sentiment":"neutral","sentiment_score":-0.14239818801650325,"num_words":74,"start":928.54504,"end":994.22},{"sentences":[{"text":"Sure.","start":994.22,"end":994.62,"sentiment":"neutral","sentiment_score":0.032039884477853775},{"text":"No.","start":994.62,"end":994.77997,"sentiment":"neutral","sentiment_score":0.007429774850606918},{"text":"That'd be good.","start":994.77997,"end":995.68,"sentiment":"neutral","sentiment_score":0.09443485736846924},{"text":"Oh, no.","start":1001.33997,"end":1002.13995,"sentiment":"neutral","sentiment_score":-0.019064596854150295},{"text":"I've I've got a screenshot.","start":1002.13995,"end":1003.61,"sentiment":"neutral","sentiment_score":0.012834912864491343}],"sentiment":"neutral","sentiment_score":0.02906830017066871,"num_words":12,"start":994.22,"end":1003.61},{"sentences":[{"text":"Okay.","start":1021.81,"end":1022.20996,"sentiment":"neutral","sentiment_score":-0.05646306648850441},{"text":"So with that, to the legislation, is that like it needs to be, like, a de facto partner or a family member or like, what are the limitations on who it can be?","start":1022.20996,"end":1032.23,"sentiment":"neutral","sentiment_score":-0.08152921701019461},{"text":"Mhmm.","start":1062.295,"end":1062.795,"sentiment":"neutral","sentiment_score":-0.02262292057275772},{"text":"No.","start":1120.1849,"end":1120.505,"sentiment":"neutral","sentiment_score":-0.08156025409698486},{"text":"It does.","start":1120.505,"end":1120.905,"sentiment":"neutral","sentiment_score":0.06284748017787933}],"sentiment":"neutral","sentiment_score":-0.07172145900365554,"num_words":38,"start":1021.81,"end":1120.905},{"sentences":[{"text":"It does.","start":1120.905,"end":1121.465,"sentiment":"neutral","sentiment_score":0.11774361506104469},{"text":"Oh, thank you.","start":1121.465,"end":1122.105,"sentiment":"positive","sentiment_score":0.48441459735234577},{"text":"Because I'm fine.","start":1122.105,"end":1123.085,"sentiment":"positive","sentiment_score":0.3788132866223653},{"text":"It's what's it straight to the, like, the ad agency brand kicking in was, like, oh, I probably have to make, like, a trust and then make them part of the trust, but now that there's already a a simpler option if it comes, like, if when it comes to that.","start":1123.305,"end":1136.49,"sentiment":"neutral","sentiment_score":0.24935365541308535},{"text":"Okay.","start":1151.245,"end":1151.745,"sentiment":"neutral","sentiment_score":0.13246271014213562}],"sentiment":"neutral","sentiment_score":0.26124450030426183,"num_words":60,"start":1120.905,"end":1151.745},{"sentences":[{"text":"Mhmm.","start":1171.21,"end":1171.71,"sentiment":"neutral","sentiment_score":0.05809221789240837},{"text":"Yeah.","start":1171.905,"end":1172.405,"sentiment":"neutral","sentiment_score":0.12237179279327393},{"text":"Yeah.","start":1172.865,"end":1173.365,"sentiment":"positive","sentiment_score":0.4514250159263611},{"text":"Oh, I was just yeah.","start":1182.145,"end":1184.3251,"sentiment":"neutral","sentiment_score":0.07177499234676361},{"text":"Yeah.","start":1193.82,"end":1194.14,"sentiment":"neutral","sentiment_score":0.12270718067884444}],"sentiment":"neutral","sentiment_score":0.12371901878052288,"num_words":9,"start":1171.21,"end":1194.14},{"sentences":[{"text":"That's fine.","start":1194.14,"end":1194.7799,"sentiment":"neutral","sentiment_score":0.16738352179527283},{"text":"I'm just turning the computer on.","start":1194.7799,"end":1197.02,"sentiment":"neutral","sentiment_score":-0.04835677364220222},{"text":"It's off of the news.","start":1197.02,"end":1198.0599,"sentiment":"neutral","sentiment_score":-0.20636875927448273},{"text":"It should take too long.","start":1198.0599,"end":1199.6,"sentiment":"neutral","sentiment_score":-0.21042073965072633},{"text":"Mhmm.","start":1240.875,"end":1241.375,"sentiment":"neutral","sentiment_score":0.008805946446955204}],"sentiment":"neutral","sentiment_score":-0.10686921823377672,"num_words":19,"start":1194.14,"end":1241.375},{"sentences":[{"text":"Mostly bills and expenses, but although in the past yeah.","start":1242.15,"end":1247.03,"sentiment":"neutral","sentiment_score":-0.016171527933329342},{"text":"I'm getting closer to having a a bit of a baseline savings cycle.","start":1247.03,"end":1252.73,"sentiment":"neutral","sentiment_score":0.013019708486703726},{"text":"Actually, let's not reframe that.","start":1253.35,"end":1255.37,"sentiment":"neutral","sentiment_score":-0.006362928077578545},{"text":"I'm just trying to think about how much it'll be measurable as because I am yeah.","start":1256.455,"end":1263.335,"sentiment":"neutral","sentiment_score":0.04386648250510916},{"text":"I'm looking to get moving to another place.","start":1263.335,"end":1265.095,"sentiment":"neutral","sentiment_score":0.033694226294755936}],"sentiment":"neutral","sentiment_score":0.01821430425087993,"num_words":52,"start":1242.15,"end":1265.095},{"sentences":[{"text":"So I've managed to put aside about save up about 2,100 towards a bonded new place.","start":1265.095,"end":1271.64,"sentiment":"neutral","sentiment_score":0.12119625089690089},{"text":"And I'm sure I'll see with all of this because I can probably use some of these biggest figures to work out.","start":1273.56,"end":1279.02,"sentiment":"neutral","sentiment_score":0.08520130440592766},{"text":"What's that?","start":1282.12,"end":1283.02,"sentiment":"neutral","sentiment_score":0.03058257605880499},{"text":"Okay.","start":1283.48,"end":1283.805,"sentiment":"neutral","sentiment_score":0.024748817086219788},{"text":"$2,121,100 is on there.","start":1286.3651,"end":1289.1051,"sentiment":"neutral","sentiment_score":0.04066932527348399}],"sentiment":"neutral","sentiment_score":0.09027022181285752,"num_words":45,"start":1265.095,"end":1289.1051},{"sentences":[{"text":"Yeah.","start":1297.14,"end":1297.38,"sentiment":"neutral","sentiment_score":0.01386352814733982},{"text":"Because I'm basically endeavoring to keep, like, a buffer of at least sort of a thousand dollars for emergencies, which is something I've never been good at keeping in the past because I'm feeling a bit of a wing it type of character.","start":1297.38,"end":1309.8,"sentiment":"neutral","sentiment_score":-0.16965359566343385},{"text":"I'm just trying to think of how long it would have been there.","start":1312.5851,"end":1314.845,"sentiment":"neutral","sentiment_score":-0.026893706419146977},{"text":"Probably over the yeah.","start":1315.225,"end":1321.485,"sentiment":"neutral","sentiment_score":-0.015981332398951054},{"text":"It's about seven or eight months to get to that point of having 2,100.","start":1321.785,"end":1330.37,"sentiment":"neutral","sentiment_score":-0.012132572359405458}],"sentiment":"neutral","sentiment_score":-0.10486187481942276,"num_words":75,"start":1297.14,"end":1330.37},{"sentences":[{"text":"Bear with me.","start":1332.75,"end":1333.73,"sentiment":"neutral","sentiment_score":0.013657455643018087},{"text":"Right.","start":1336.3451,"end":1336.8451,"sentiment":"neutral","sentiment_score":0.05996089801192283},{"text":"Okay.","start":1353.0,"end":1353.5,"sentiment":"neutral","sentiment_score":0.07212284207344055},{"text":"Yeah.","start":1353.5599,"end":1353.96,"sentiment":"neutral","sentiment_score":0.07043220102787018},{"text":"So really sitting in the spot of around $3.01, like, 2,100 Also, yeah, rough savings, I mean, some of it for a purpose, but then, obviously, once I'd moved to a new place, the delay is getting bond back.","start":1353.96,"end":1371.615,"sentiment":"neutral","sentiment_score":0.04361245193733619}],"sentiment":"neutral","sentiment_score":0.043208309635519984,"num_words":45,"start":1332.75,"end":1371.615},{"sentences":[{"text":"So it's just kind of being prepared that new place can pay the bond and get it back.","start":1371.615,"end":1375.2949,"sentiment":"neutral","sentiment_score":0.08729123479376237},{"text":"So, yeah, and but over that being over sort of six months, and that's only about $500 a month for the thank goodness.","start":1375.2949,"end":1386.4801,"sentiment":"neutral","sentiment_score":0.0911230717016303},{"text":"The calculator is 258.","start":1386.4801,"end":1390.225,"sentiment":"neutral","sentiment_score":0.03863025829195976},{"text":"Just shy to yeah.","start":1390.5249,"end":1391.8049,"sentiment":"neutral","sentiment_score":0.052813734859228134},{"text":"Let's just say $2.57 a fortnight.","start":1391.8049,"end":1393.985,"sentiment":"neutral","sentiment_score":0.03893272082010905}],"sentiment":"neutral","sentiment_score":0.0775717304172841,"num_words":55,"start":1371.615,"end":1393.985},{"sentences":[{"text":"That's what I'm trying to think.","start":1396.605,"end":1397.9049,"sentiment":"neutral","sentiment_score":0.21077676365772882},{"text":"I mean, it's probably how long is a piece of string, but I'm thinking of what would be a good amount to try and work into current finances for contributing to super like this.","start":1398.7649,"end":1410.4199,"sentiment":"neutral","sentiment_score":0.07879363274311318},{"text":"Any of a pension come across, or is it only from, like, an employer?","start":1410.4199,"end":1414.12,"sentiment":"neutral","sentiment_score":-0.01563909663153546},{"text":"I already kind of 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does.","start":1556.14,"end":1556.7,"sentiment":"neutral","sentiment_score":0.08528957515954971}],"sentiment":"neutral","sentiment_score":0.03854868390286962,"num_words":9,"start":1475.9249,"end":1556.7},{"sentences":[{"text":"So it's like, don't think of it like a bank account where you're putting aside savings, and if you need it, you can grab them.","start":1556.7,"end":1562.325,"sentiment":"neutral","sentiment_score":0.08189278364181518},{"text":"It's more that you are investing towards your future, which sounds a good turn of phrase, but it's like the being aware of that being more well, not permanent, but long term effect and managing what's accessible in terms of short term to, yes, see what's gonna be the best factor in long term or whether it's best to just, I mean, on that front, is there a a minimum?","start":1562.945,"end":1587.3049,"sentiment":"neutral","sentiment_score":0.14764834488076822},{"text":"Because you said conditions around how much could be put in.","start":1587.3049,"end":1591.645,"sentiment":"neutral","sentiment_score":-0.009139725769107992},{"text":"Is there conditions around a minimum or a maximum?","start":1591.705,"end":1595.245,"sentiment":"neutral","sentiment_score":0.0010279205938180287},{"text":"What are those kind of variables?","start":1595.385,"end":1596.9249,"sentiment":"neutral","sentiment_score":-0.043122959633668266}],"sentiment":"neutral","sentiment_score":0.0994436386510853,"num_words":121,"start":1556.7,"end":1596.9249},{"sentences":[{"text":"Okay.","start":1685.23,"end":1685.63,"sentiment":"neutral","sentiment_score":0.12514206767082214},{"text":"Yep.","start":1685.63,"end":1686.03,"sentiment":"neutral","sentiment_score":0.18096980452537537},{"text":"That makes sense.","start":1686.03,"end":1687.09,"sentiment":"neutral","sentiment_score":0.25988465547561646},{"text":"Look.","start":1708.46,"end":1708.62,"sentiment":"neutral","sentiment_score":0.1608068346977234},{"text":"It's it's a little bit loose at the moment, but having something like that sent through thinking about this stuff would actually be quite useful.","start":1708.62,"end":1715.4199,"sentiment":"neutral","sentiment_score":0.22917116463184356}],"sentiment":"neutral","sentiment_score":0.2250274770682858,"num_words":31,"start":1685.23,"end":1715.4199},{"sentences":[{"text":"So because I was went overboard with it the other day going right.","start":1715.4199,"end":1719.1799,"sentiment":"neutral","sentiment_score":0.1778965271436251},{"text":"I'll set up an AI that will go through my transactions to tell me about all of my reoccurring and basically trying to quick couple to talk to each other to do that for myself, like, do that for me rather than me having to do it.","start":1719.1799,"end":1731.345,"sentiment":"neutral","sentiment_score":-0.005161885964743635},{"text":"But, again, I kinda made it more complicated than it needed to be, I think, with that 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probably.","start":1742.86,"end":1744.88,"sentiment":"neutral","sentiment_score":-0.0469540685415268}],"sentiment":"neutral","sentiment_score":-0.10079794058257395,"num_words":111,"start":1715.4199,"end":1744.88},{"sentences":[{"text":"Mhmm.","start":1776.4951,"end":1776.9951,"sentiment":"neutral","sentiment_score":0.13834981620311737},{"text":"Mhmm.","start":1819.46,"end":1819.96,"sentiment":"neutral","sentiment_score":0.24991808831691745},{"text":"Yeah.","start":1851.51,"end":1851.83,"sentiment":"neutral","sentiment_score":0.03378317132592201},{"text":"Yeah.","start":1851.83,"end":1851.91,"sentiment":"neutral","sentiment_score":0.0349198542535305},{"text":"Yeah.","start":1851.91,"end":1852.41,"sentiment":"neutral","sentiment_score":0.04262281954288483}],"sentiment":"neutral","sentiment_score":0.09991874992847442,"num_words":5,"start":1776.4951,"end":1852.41},{"sentences":[{"text":"No.","start":1855.51,"end":1855.75,"sentiment":"neutral","sentiment_score":-0.07272371649742126},{"text":"Definitely.","start":1855.75,"end":1856.23,"sentiment":"neutral","sentiment_score":0.02111208997666836},{"text":"And 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trials or one of their promotionary deals for, like, a a month And a low rate is sign up and pay and then cancel immediately after setting it up because then you still have access till the month.","start":1941.275,"end":1959.55,"sentiment":"neutral","sentiment_score":0.09603302068305465},{"text":"And I was setting up reminders for, like, the day before then forgetting stuff.","start":1959.61,"end":1963.13,"sentiment":"neutral","sentiment_score":0.06946015863546304}],"sentiment":"neutral","sentiment_score":0.09747006453863986,"num_words":77,"start":1935.37,"end":1963.13},{"sentences":[{"text":"And when someone told me about that, I was like, holy crap.","start":1963.13,"end":1966.505,"sentiment":"neutral","sentiment_score":-0.0013930674952765305},{"text":"Of course, I've been doing a hard way, boss.","start":1966.5651,"end":1968.3451,"sentiment":"neutral","sentiment_score":-0.10155836078855726},{"text":"So much sense.","start":1968.885,"end":1969.785,"sentiment":"neutral","sentiment_score":0.012496190766493482},{"text":"And yeah.","start":1971.4851,"end":1974.245,"sentiment":"neutral","sentiment_score":0.13274377584457397},{"text":"Totally.","start":1974.245,"end":1974.645,"sentiment":"neutral","sentiment_score":0.25991755723953247}],"sentiment":"neutral","sentiment_score":-0.013624013918969367,"num_words":27,"start":1963.13,"end":1974.645},{"sentences":[{"text":"Because I'm so much more of a just alright.","start":1974.645,"end":1976.645,"sentiment":"neutral","sentiment_score":0.13052146467897627},{"text":"Tapping onwards.","start":1976.645,"end":1977.685,"sentiment":"neutral","sentiment_score":0.14393603429198265},{"text":"Like, it's only when my coin gets down to about, like, a 100 that then I start going like, oh, crap.","start":1977.685,"end":1983.2,"sentiment":"neutral","sentiment_score":0.08269424541365533},{"text":"You really gotta pay attention.","start":1983.2,"end":1984.4199,"sentiment":"neutral","sentiment_score":0.07220347449183465},{"text":"But the buffer and stuff is even with that.","start":1986.3999,"end":1988.32,"sentiment":"neutral","sentiment_score":0.2163590755727556}],"sentiment":"neutral","sentiment_score":0.1197259447172932,"num_words":46,"start":1974.645,"end":1988.32},{"sentences":[{"text":"I put that 2,100 with my sister, so I didn't have that there.","start":1988.32,"end":1991.9199,"sentiment":"neutral","sentiment_score":0.1922980948136403},{"text":"And you're thinking, oh, yeah.","start":1991.9199,"end":1993.225,"sentiment":"neutral","sentiment_score":0.23774192929267884},{"text":"There's heaps in the account.","start":1993.225,"end":1994.2649,"sentiment":"positive","sentiment_score":0.356160444021225},{"text":"I don't have to worry about this or this much.","start":1994.2649,"end":1996.105,"sentiment":"neutral","sentiment_score":0.23341046422719955},{"text":"I think they even did some signs on it at one stage with literally that handing of cat like, cash over and getting the change back that there's a different synaptic just like basically, you're more aware of an exchange because it was you were seeing the thing of value exchange come back as lesser value than the convenience element of simply the simple, I'll absolutely be convenient.","start":1996.105,"end":2024.015,"sentiment":"neutral","sentiment_score":0.0027917179326965094}],"sentiment":"neutral","sentiment_score":0.07914186693903169,"num_words":101,"start":1988.32,"end":2024.015},{"sentences":[{"text":"You then are actually it's not even intended, but the way that it works is your brain doesn't see it as an exchange value and sees it as was this difficulty hard.","start":2024.475,"end":2035.215,"sentiment":"neutral","sentiment_score":-0.10272802924737334},{"text":"No.","start":2035.275,"end":2035.62,"sentiment":"neutral","sentiment_score":-0.10805682837963104},{"text":"Alright.","start":2035.78,"end":2036.02,"sentiment":"neutral","sentiment_score":0.03698313608765602},{"text":"Cool.","start":2036.02,"end":2036.34,"sentiment":"neutral","sentiment_score":0.1636452674865723},{"text":"That's the that's the sign that it was I succeeded.","start":2036.34,"end":2039.08,"sentiment":"neutral","sentiment_score":0.1345652349293232}],"sentiment":"neutral","sentiment_score":-0.041090511365069284,"num_words":45,"start":2024.475,"end":2039.08},{"sentences":[{"text":"Whereas with yes.","start":2039.62,"end":2040.66,"sentiment":"neutral","sentiment_score":0.08725588272015254},{"text":"Like, it's definitely interesting stuff.","start":2040.66,"end":2043.32,"sentiment":"neutral","sentiment_score":0.24823542833328247},{"text":"But Yep.","start":2044.18,"end":2072.27,"sentiment":"neutral","sentiment_score":0.24072148650884628},{"text":"I got that.","start":2072.27,"end":2073.17,"sentiment":"neutral","sentiment_score":0.2298156420389811},{"text":"I had seen this a couple of times with some of the financial hardship elements, but then by the time I checked it again, like, the following year, I'm like, wow.","start":2093.93,"end":2103.3699,"sentiment":"neutral","sentiment_score":-0.036994009368842645}],"sentiment":"neutral","sentiment_score":0.03470500905744054,"num_words":44,"start":2039.62,"end":2103.3699},{"sentences":[{"text":"This is they've pretty much made back all the money I had to use with that.","start":2103.3699,"end":2106.735,"sentiment":"neutral","sentiment_score":0.14175889384932816},{"text":"But I'm on the first page, and quick question where it's got you currently do not hold any insurances or investment accounts.","start":2107.5352,"end":2113.3152,"sentiment":"neutral","sentiment_score":-0.07184267560528083},{"text":"I wanted to double check with the insurances.","start":2113.455,"end":2115.395,"sentiment":"neutral","sentiment_score":-0.07018684362992644},{"text":"Does that mean, like, your loss of income?","start":2115.615,"end":2119.135,"sentiment":"neutral","sentiment_score":-0.2241883371025324},{"text":"A lot of those kinda help or okay.","start":2119.135,"end":2122.51,"sentiment":"neutral","sentiment_score":-0.13075061445124447}],"sentiment":"neutral","sentiment_score":-0.04376456327736378,"num_words":62,"start":2103.3699,"end":2122.51},{"sentences":[{"text":"Because, yeah, I missed it out with the Sunsuper, and they were then moved across to Hub 24.","start":2122.51,"end":2129.57,"sentiment":"neutral","sentiment_score":-0.04758722159183688},{"text":"But no.","start":2130.03,"end":2130.6702,"sentiment":"neutral","sentiment_score":-0.12397662922739983},{"text":"That was still the Sunsuper.","start":2130.6702,"end":2131.79,"sentiment":"neutral","sentiment_score":-0.18106131851673127},{"text":"They didn't get moved across.","start":2131.79,"end":2132.99,"sentiment":"neutral","sentiment_score":-0.20922315418720244},{"text":"And at some point, because everything else got moved across, Sunsuper just canceled it.","start":2132.99,"end":2136.855,"sentiment":"neutral","sentiment_score":-0.27118689886161257}],"sentiment":"neutral","sentiment_score":-0.15574004987932064,"num_words":44,"start":2122.51,"end":2136.855},{"sentences":[{"text":"So I don't know whether that's something to be worthwhile factoring in or whether there's negatives to fact that in.","start":2137.015,"end":2142.775,"sentiment":"neutral","sentiment_score":-0.2518070101737976},{"text":"I'm not sure, but thought I'd ask.","start":2142.775,"end":2145.115,"sentiment":"neutral","sentiment_score":-0.08669978912387576},{"text":"Mhmm.","start":2205.725,"end":2206.225,"sentiment":"neutral","sentiment_score":0.02179843373596668},{"text":"No.","start":2216.02,"end":2216.42,"sentiment":"neutral","sentiment_score":-0.1432223618030548},{"text":"I've seen bits and pieces popping up about the total liability one, but not liability.","start":2216.42,"end":2222.135,"sentiment":"neutral","sentiment_score":-0.10626154740651449}],"sentiment":"neutral","sentiment_score":-0.1672360424206338,"num_words":44,"start":2137.015,"end":2222.135},{"sentences":[{"text":"Total impairment one.","start":2222.435,"end":2223.895,"sentiment":"neutral","sentiment_score":-0.12823263804117838},{"text":"But no.","start":2224.995,"end":2226.3552,"sentiment":"neutral","sentiment_score":-0.07517699152231216},{"text":"I'm more about this one.","start":2226.3552,"end":2227.655,"sentiment":"neutral","sentiment_score":-0.04208738915622234},{"text":"Mhmm.","start":2234.91,"end":2235.41,"sentiment":"neutral","sentiment_score":0.10500705242156982},{"text":"Yep.","start":2242.4775,"end":2242.9775,"sentiment":"neutral","sentiment_score":0.11362791061401369}],"sentiment":"neutral","sentiment_score":-0.043904489992807307,"num_words":12,"start":2222.435,"end":2242.9775},{"sentences":[{"text":"Yep.","start":2306.03,"end":2306.53,"sentiment":"neutral","sentiment_score":-0.01173168234527111},{"text":"Mhmm.","start":2335.72,"end":2336.22,"sentiment":"negative","sentiment_score":-0.6109409332275391},{"text":"Yep.","start":2391.585,"end":2391.905,"sentiment":"neutral","sentiment_score":0.005022875498980284},{"text":"Yeah.","start":2391.905,"end":2392.405,"sentiment":"neutral","sentiment_score":0.010448530316352844},{"text":"I'm with you.","start":2392.945,"end":2393.505,"sentiment":"neutral","sentiment_score":0.015963767034312088}],"sentiment":"neutral","sentiment_score":-0.07990141552207726,"num_words":7,"start":2306.03,"end":2393.505},{"sentences":[{"text":"That's just some of these would be kind of like would have been probably more valuable if I had them not that they're not valuable, but if I had them in place before the accident, but the positive there is that I've never heard of it before.","start":2393.505,"end":2406.15,"sentiment":"neutral","sentiment_score":-0.19518774097904246},{"text":"But you have the no one will defend it scheme?","start":2406.15,"end":2409.21,"sentiment":"neutral","sentiment_score":-0.22048395425081252},{"text":"Oh, right.","start":2411.27,"end":2411.67,"sentiment":"neutral","sentiment_score":-0.10740282759070396},{"text":"Yeah.","start":2411.67,"end":2411.99,"sentiment":"neutral","sentiment_score":-0.08550785481929779},{"text":"So that's what I'm kinda, yeah, going through at the moment because, yeah, the the hit and run driver is yeah.","start":2411.99,"end":2420.1748,"sentiment":"neutral","sentiment_score":-0.21025150127354122}],"sentiment":"neutral","sentiment_score":-0.19869454821318755,"num_words":81,"start":2393.505,"end":2420.1748},{"sentences":[{"text":"Basically, that's never been found, and then other police has closed the case and the yeah.","start":2420.1748,"end":2424.755,"sentiment":"neutral","sentiment_score":-0.21925241127610207},{"text":"Investigator that the who is yeah.","start":2425.535,"end":2429.775,"sentiment":"neutral","sentiment_score":-0.12139870474735896},{"text":"He didn't they didn't find anything much substantial.","start":2429.775,"end":2432.275,"sentiment":"neutral","sentiment_score":-0.259346317499876},{"text":"And, arguably, it's sort of almost better because if it then came down to that individual, how what like, I guess it's kinda still the same battle, but if the car was registered and if they had it in well, registered for the CTP insurance.","start":2432.91,"end":2446.8499,"sentiment":"neutral","sentiment_score":-0.02622603757513894},{"text":"So it's kinda still the same.","start":2448.255,"end":2449.875,"sentiment":"neutral","sentiment_score":0.014585966865221659}],"sentiment":"neutral","sentiment_score":-0.09140564492087305,"num_words":81,"start":2420.1748,"end":2449.875},{"sentences":[{"text":"Yeah.","start":2451.375,"end":2451.615,"sentiment":"neutral","sentiment_score":0.03785686194896698},{"text":"But if they find the person that we're valued, whether they've got any income or assets to contribute to the the incident is considering they hit someone that took off in the middle of the night.","start":2451.615,"end":2462.66,"sentiment":"neutral","sentiment_score":-0.07265991743447052},{"text":"One would sort of assume that they probably didn't or but anyways.","start":2462.66,"end":2467.7,"sentiment":"neutral","sentiment_score":-0.09164611839999755},{"text":"So, yeah, that those are good to be aware of.","start":2467.7,"end":2470.5,"sentiment":"positive","sentiment_score":0.4044694542884827},{"text":"All of them probably more more value for me to look at potentially integrating a little bit down along when yeah.","start":2470.5,"end":2481.4248,"sentiment":"positive","sentiment_score":0.4105362750235058}],"sentiment":"neutral","sentiment_score":0.11235378414858133,"num_words":80,"start":2451.375,"end":2481.4248},{"sentences":[{"text":"Mhmm.","start":2526.36,"end":2526.86,"sentiment":"neutral","sentiment_score":0.06079788506031037},{"text":"Interesting thing.","start":2527.8801,"end":2528.94,"sentiment":"neutral","sentiment_score":0.13407262414693832},{"text":"So I put a terrible time to stop doing that.","start":2529.0652,"end":2531.405,"sentiment":"negative","sentiment_score":-0.33338288515806197},{"text":"I don't know.","start":2531.7852,"end":2533.625,"sentiment":"neutral","sentiment_score":-0.25774842500686646},{"text":"My bad.","start":2533.625,"end":2534.365,"sentiment":"neutral","sentiment_score":-0.276227667927742}],"sentiment":"neutral","sentiment_score":-0.24058812939458424,"num_words":18,"start":2526.36,"end":2534.365},{"sentences":[{"text":"There you go.","start":2536.985,"end":2537.885,"sentiment":"neutral","sentiment_score":-0.03331508984168371},{"text":"The challenge might be around preexisting with the, like, traumatic brain injury and physio part support, like the rehabilitation.","start":2539.3052,"end":2546.84,"sentiment":"neutral","sentiment_score":-0.16843286117440776},{"text":"So, yeah, physios, psychologists, and now some music therapy.","start":2547.06,"end":2551.7,"sentiment":"neutral","sentiment_score":-0.005283073211709659},{"text":"The hard part is probably that a lot of those would affect much space for there to be anything to be applicable.","start":2551.7,"end":2559.715,"sentiment":"neutral","sentiment_score":-0.10534357093274593},{"text":"So the better that goes and even if it doesn't go better, that's the more the less likely it would that there's anything that can be kinda utilized in that.","start":2559.715,"end":2570.375,"sentiment":"neutral","sentiment_score":-0.03914120734358827}],"sentiment":"neutral","sentiment_score":-0.08240375989846077,"num_words":83,"start":2536.985,"end":2570.375},{"sentences":[{"text":"Yeah.","start":2596.245,"end":2596.445,"sentiment":"neutral","sentiment_score":0.0721767246723175},{"text":"I had a quick look here.","start":2596.445,"end":2598.185,"sentiment":"neutral","sentiment_score":0.06457767138878505},{"text":"Mhmm.","start":2603.1,"end":2603.34,"sentiment":"neutral","sentiment_score":0.07355455309152603},{"text":"Yep.","start":2603.34,"end":2603.74,"sentiment":"neutral","sentiment_score":0.09633027017116548},{"text":"Got it there.","start":2603.74,"end":2604.3801,"sentiment":"neutral","sentiment_score":0.12145518511533737}],"sentiment":"neutral","sentiment_score":0.08282442763447762,"num_words":12,"start":2596.245,"end":2604.3801},{"sentences":[{"text":"Yep.","start":2604.3801,"end":2604.78,"sentiment":"neutral","sentiment_score":0.06155772879719734},{"text":"The 4.1 k oh, no.","start":2604.78,"end":2607.98,"sentiment":"neutral","sentiment_score":0.13891977816820145},{"text":"5.3 k total earnings.","start":2607.98,"end":2610.24,"sentiment":"neutral","sentiment_score":0.08572821691632271},{"text":"So 40 9 down to 35, but realistically pretty good considering those, yeah, 15 out of it.","start":2611.575,"end":2619.175,"sentiment":"neutral","sentiment_score":0.21091485045412006},{"text":"And it's basically balanced up well, made that effective almost like 10.","start":2619.175,"end":2625.195,"sentiment":"positive","sentiment_score":0.5397542069355646}],"sentiment":"neutral","sentiment_score":0.2861967289294952,"num_words":39,"start":2604.3801,"end":2625.195},{"sentences":[{"text":"Buying period, self period.","start":2637.56,"end":2639.42,"sentiment":"neutral","sentiment_score":0.025415432173758745},{"text":"Oh, yeah.","start":2640.44,"end":2640.84,"sentiment":"neutral","sentiment_score":0.05889135226607323},{"text":"There we go.","start":2640.84,"end":2641.425,"sentiment":"neutral","sentiment_score":0.04148703689376513},{"text":"Yeah.","start":2642.065,"end":2642.465,"sentiment":"neutral","sentiment_score":0.05068548396229744},{"text":"The 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cooked.","start":2718.44,"end":2721.26,"sentiment":"neutral","sentiment_score":0.043813209608197214}],"sentiment":"neutral","sentiment_score":0.1255295464108067,"num_words":31,"start":2649.665,"end":2721.26},{"sentences":[{"text":"And then didn't hear anything after that to be like, alright.","start":2721.3198,"end":2724.14,"sentiment":"neutral","sentiment_score":0.009117796339771965},{"text":"It's they're less cooked now, but now see if alright.","start":2724.3599,"end":2727.48,"sentiment":"neutral","sentiment_score":0.03375431802123785},{"text":"That's that's and that's what's in line with why I even picked that portfolio in that direction in the first place because I was like, much more of a go hard so you can go to a nicer home to adapt that thing then yeah.","start":2727.48,"end":2742.8198,"sentiment":"neutral","sentiment_score":0.1698511405951447},{"text":"Because it's like, well, if I wanted to hide out, then I get to go with one of the big boring normal brands where it's more like, no.","start":2742.8198,"end":2748.42,"sentiment":"neutral","sentiment_score":-0.03405666910111904},{"text":"Let's let's see what's Yep.","start":2748.42,"end":2806.27,"sentiment":"neutral","sentiment_score":0.030067107081413268}],"sentiment":"neutral","sentiment_score":0.07351403098290014,"num_words":99,"start":2721.3198,"end":2806.27},{"sentences":[{"text":"What's up?","start":2808.3567,"end":2811.4434,"sentiment":"neutral","sentiment_score":0.025368187576532364},{"text":"Yeah.","start":2813.53,"end":2813.9302,"sentiment":"neutral","sentiment_score":0.03615573048591614},{"text":"Yeah.","start":2813.9302,"end":2814.25,"sentiment":"neutral","sentiment_score":0.0426432266831398},{"text":"I'm seeing that there's pretty dramatic over the last few months.","start":2814.25,"end":2818.51,"sentiment":"neutral","sentiment_score":0.05557289177721197},{"text":"Yeah.","start":2821.9849,"end":2822.385,"sentiment":"neutral","sentiment_score":0.03973773494362831}],"sentiment":"neutral","sentiment_score":0.04878592980094254,"num_words":16,"start":2808.3567,"end":2822.385},{"sentences":[{"text":"Yeah.","start":2822.385,"end":2822.885,"sentiment":"neutral","sentiment_score":0.06321336328983307},{"text":"Yeah.","start":2906.885,"end":2907.205,"sentiment":"neutral","sentiment_score":0.24157239496707916},{"text":"Definitely.","start":2907.205,"end":2907.685,"sentiment":"neutral","sentiment_score":0.29774045944213867},{"text":"And it's also it's good because I was concerned.","start":2907.685,"end":2910.345,"sentiment":"neutral","sentiment_score":0.2684912085533142},{"text":"We're leading up to this call a little bit because I know before they've been there'd been some mention of where I'm at currently, whether it happened, whether it need to be put into a different class of things.","start":2910.645,"end":2919.95,"sentiment":"neutral","sentiment_score":0.0497965914889788}],"sentiment":"neutral","sentiment_score":0.09727478750488337,"num_words":51,"start":2822.385,"end":2919.95},{"sentences":[{"text":"And I was like, I just keep doing this thing.","start":2919.95,"end":2921.63,"sentiment":"neutral","sentiment_score":-0.15002978630363942},{"text":"I don't wanna go out of this thing.","start":2921.63,"end":2923.0698,"sentiment":"neutral","sentiment_score":-0.1757974661886692},{"text":"This is good.","start":2923.0698,"end":2923.89,"sentiment":"neutral","sentiment_score":0.1974885215361913},{"text":"K.","start":2931.3098,"end":2931.47,"sentiment":"neutral","sentiment_score":0.09205774962902068},{"text":"Bye bye.","start":2931.47,"end":2932.13,"sentiment":"neutral","sentiment_score":0.1280696988105774}],"sentiment":"neutral","sentiment_score":-0.0819172866952916,"num_words":24,"start":2919.95,"end":2932.13},{"sentences":[{"text":"Yeah.","start":2941.9949,"end":2942.4949,"sentiment":"neutral","sentiment_score":0.22577562928199768},{"text":"Perfect.","start":2942.555,"end":2943.055,"sentiment":"neutral","sentiment_score":0.3258380591869354},{"text":"Yep.","start":2954.9,"end":2955.14,"sentiment":"neutral","sentiment_score":0.04790214449167251},{"text":"I see services.","start":2955.14,"end":2956.04,"sentiment":"neutral","sentiment_score":0.03543466826279958},{"text":"Go ahead.","start":2956.1,"end":2956.5,"sentiment":"neutral","sentiment_score":0.06765921041369438}],"sentiment":"neutral","sentiment_score":0.10514228232204914,"num_words":8,"start":2941.9949,"end":2956.5},{"sentences":[{"text":"Got that there.","start":2956.5,"end":2957.48,"sentiment":"neutral","sentiment_score":0.08595005671183269},{"text":"Option to provide GFM.","start":2957.54,"end":2958.92,"sentiment":"neutral","sentiment_score":0.089634258300066},{"text":"Yeah.","start":2973.055,"end":2973.295,"sentiment":"neutral","sentiment_score":0.06190472096204758},{"text":"Yep.","start":2973.295,"end":2973.695,"sentiment":"neutral","sentiment_score":0.05858201906085014},{"text":"I went into that, and I straightaway jumped to the next one.","start":2973.695,"end":2976.015,"sentiment":"neutral","sentiment_score":0.045842244600256286}],"sentiment":"neutral","sentiment_score":0.06128480374103501,"num_words":21,"start":2956.5,"end":2976.015},{"sentences":[{"text":"But yes.","start":2976.015,"end":2976.925,"sentiment":"neutral","sentiment_score":0.011591603048145771},{"text":"Okay.","start":3009.0198,"end":3009.42,"sentiment":"neutral","sentiment_score":0.19417911767959595},{"text":"Cool.","start":3009.42,"end":3009.74,"sentiment":"neutral","sentiment_score":0.20768073201179504},{"text":"Oh, hang on.","start":3009.74,"end":3010.72,"sentiment":"neutral","sentiment_score":0.0785915677746137},{"text":"Paste paste it on that.","start":3010.8599,"end":3012.72,"sentiment":"neutral","sentiment_score":0.06525176614522935}],"sentiment":"neutral","sentiment_score":0.08225638248647253,"num_words":12,"start":2976.015,"end":3012.72},{"sentences":[{"text":"It goes down.","start":3012.7798,"end":3013.74,"sentiment":"neutral","sentiment_score":0.04980257526040077},{"text":"Okay.","start":3013.74,"end":3013.98,"sentiment":"neutral","sentiment_score":0.0526253767311573},{"text":"That's what I was wait.","start":3013.98,"end":3015.18,"sentiment":"neutral","sentiment_score":0.041704025119543076},{"text":"Now that's five.","start":3015.18,"end":3017.2798,"sentiment":"neutral","sentiment_score":0.03888685256242752},{"text":"What is it on there?","start":3019.455,"end":3023.475,"sentiment":"neutral","sentiment_score":0.017033723182976246}],"sentiment":"neutral","sentiment_score":0.036022494218366986,"num_words":17,"start":3012.7798,"end":3023.475},{"sentences":[{"text":"Again, I I can't jump to, like, document five and document six.","start":3025.455,"end":3029.395,"sentiment":"neutral","sentiment_score":-0.028499953681603074},{"text":"Interesting.","start":3036.9102,"end":3037.23,"sentiment":"neutral","sentiment_score":0.01200228463858366},{"text":"I've never even seen yes.","start":3037.23,"end":3040.99,"sentiment":"neutral","sentiment_score":-0.06562590226531029},{"text":"Spoken to Seth because he was my initial manager.","start":3040.99,"end":3045.09,"sentiment":"neutral","sentiment_score":-0.006056067740751637},{"text":"That much is the first time I've seen him.","start":3045.23,"end":3047.49,"sentiment":"neutral","sentiment_score":-0.033173006027936935}],"sentiment":"neutral","sentiment_score":-0.02808856485515005,"num_words":36,"start":3025.455,"end":3047.49},{"sentences":[{"text":"Weirdly, I don't know why.","start":3047.7952,"end":3048.915,"sentiment":"neutral","sentiment_score":-0.17189294695854188},{"text":"Just from the name, I thought he was Indian, but not that it matters.","start":3048.915,"end":3051.715,"sentiment":"neutral","sentiment_score":-0.13810427114367485},{"text":"But I'm now like, nice.","start":3051.715,"end":3053.975,"sentiment":"neutral","sentiment_score":-0.04931116327643394},{"text":"Super Anglo Saxon.","start":3054.195,"end":3055.415,"sentiment":"neutral","sentiment_score":0.09412240609526634},{"text":"That's actually interesting, Justin.","start":3059.88,"end":3064.46,"sentiment":"neutral","sentiment_score":0.08811284671537578}],"sentiment":"neutral","sentiment_score":-0.0775697336141621,"num_words":31,"start":3047.7952,"end":3064.46},{"sentences":[{"text":"You're welcome.","start":3064.7598,"end":3065.5,"sentiment":"neutral","sentiment_score":0.19585399329662323},{"text":"Mhmm.","start":3104.3098,"end":3104.8098,"sentiment":"neutral","sentiment_score":0.10293663293123244},{"text":"Oh, cool.","start":3105.19,"end":3106.0098,"sentiment":"positive","sentiment_score":0.5178611576557159},{"text":"Yep.","start":3112.865,"end":3113.365,"sentiment":"neutral","sentiment_score":0.05252206325531006},{"text":"The next doc that's Next stop has just got the option to provide tax phone number.","start":3125.56,"end":3138.455,"sentiment":"neutral","sentiment_score":0.07077676802873611}],"sentiment":"neutral","sentiment_score":0.1234235130250454,"num_words":22,"start":3064.7598,"end":3138.455},{"sentences":[{"text":"Mhmm.","start":3156.65,"end":3157.05,"sentiment":"neutral","sentiment_score":0.07046599686145782},{"text":"Yeah.","start":3157.05,"end":3157.3699,"sentiment":"neutral","sentiment_score":0.07978030294179916},{"text":"That's cash.","start":3157.3699,"end":3158.01,"sentiment":"neutral","sentiment_score":0.09800630062818527},{"text":"I'm gonna even against what?","start":3158.01,"end":3159.865,"sentiment":"neutral","sentiment_score":0.056349226459860804},{"text":"I'm gonna try and draw it so it's gonna look like a kid's extra sketch extra sketch.","start":3159.865,"end":3163.8052,"sentiment":"neutral","sentiment_score":0.0663664926062612}],"sentiment":"neutral","sentiment_score":0.06754751567943738,"num_words":26,"start":3156.65,"end":3163.8052},{"sentences":[{"text":"But yeah.","start":3164.985,"end":3165.8052,"sentiment":"neutral","sentiment_score":0.08943740278482437},{"text":"Okay.","start":3169.465,"end":3169.965,"sentiment":"neutral","sentiment_score":0.05936295539140701},{"text":"Oh, I did.","start":3172.75,"end":3173.1501,"sentiment":"neutral","sentiment_score":0.042881367107232414},{"text":"I clicked it to fill it in, and then it said that data was there.","start":3173.1501,"end":3175.9702,"sentiment":"neutral","sentiment_score":0.035646469021836914},{"text":"I can submit button or just next document.","start":3176.99,"end":3179.25,"sentiment":"neutral","sentiment_score":0.023023879621177912}],"sentiment":"neutral","sentiment_score":0.03744034257171483,"num_words":29,"start":3164.985,"end":3179.25},{"sentences":[{"text":"Does it?","start":3179.4702,"end":3180.29,"sentiment":"neutral","sentiment_score":0.01882110722362995},{"text":"Yeah.","start":3181.87,"end":3182.37,"sentiment":"neutral","sentiment_score":0.013141312636435032},{"text":"Yeah.","start":3183.1501,"end":3183.31,"sentiment":"neutral","sentiment_score":0.02673370949923992},{"text":"Yeah.","start":3183.31,"end":3183.81,"sentiment":"neutral","sentiment_score":0.019483450800180435},{"text":"Number 060.","start":3184.555,"end":3185.675,"sentiment":"neutral","sentiment_score":0.020932374522089958}],"sentiment":"neutral","sentiment_score":0.019837919489613602,"num_words":7,"start":3179.4702,"end":3185.675},{"sentences":[{"text":"Yep.","start":3185.675,"end":3186.175,"sentiment":"neutral","sentiment_score":0.047799207270145416},{"text":"Mhmm.","start":3193.195,"end":3193.695,"sentiment":"neutral","sentiment_score":0.08679187297821045},{"text":"Yeah.","start":3231.56,"end":3232.06,"sentiment":"neutral","sentiment_score":0.057537514716386795},{"text":"Somewhere here.","start":3232.12,"end":3233.02,"sentiment":"neutral","sentiment_score":0.0001227138563990593},{"text":"Oh, definitely.","start":3235.4802,"end":3236.1401,"sentiment":"neutral","sentiment_score":0.22346273064613342}],"sentiment":"neutral","sentiment_score":0.09132849770997252,"num_words":7,"start":3185.675,"end":3236.1401},{"sentences":[{"text":"Oh, that's actually we got an estimate of fee $5.78.","start":3239.8801,"end":3242.76,"sentiment":"neutral","sentiment_score":0.04817039966583252},{"text":"Because some reason I thought it was around the the £2 mark.","start":3242.76,"end":3246.005,"sentiment":"neutral","sentiment_score":-0.026493272588898737},{"text":"It's not that it mattered either way because it's sort of super intense, but yes.","start":3246.005,"end":3251.6848,"sentiment":"neutral","sentiment_score":-0.06916772946715355},{"text":"One rental.","start":3251.6848,"end":3252.4248,"sentiment":"neutral","sentiment_score":0.0762629434466362},{"text":"No.","start":3267.625,"end":3267.865,"sentiment":"neutral","sentiment_score":-0.18916526436805725}],"sentiment":"neutral","sentiment_score":-0.022759264847263695,"num_words":40,"start":3239.8801,"end":3267.865},{"sentences":[{"text":"Honestly, I'm getting to the point where, like, you guys are getting the $600,000 element, and I'll be pretty damn happy with where things have got to.","start":3267.865,"end":3276.105,"sentiment":"neutral","sentiment_score":0.18663224467524775},{"text":"So there's not really any losers in that game.","start":3276.105,"end":3278.845,"sentiment":"neutral","sentiment_score":-0.2883915834956699},{"text":"Yeah.","start":3290.15,"end":3290.55,"sentiment":"neutral","sentiment_score":0.07713742554187775},{"text":"No.","start":3290.55,"end":3290.71,"sentiment":"neutral","sentiment_score":0.012662786990404127},{"text":"I've got a validating the same completed documents.","start":3290.71,"end":3292.73,"sentiment":"neutral","sentiment_score":0.07509941654279828}],"sentiment":"neutral","sentiment_score":0.06813351955750714,"num_words":46,"start":3267.865,"end":3292.73},{"sentences":[{"text":"Just did that now.","start":3292.79,"end":3293.85,"sentiment":"neutral","sentiment_score":0.1268378309905529},{"text":"Mhmm.","start":3310.64,"end":3311.14,"sentiment":"neutral","sentiment_score":0.07969552278518677},{"text":"Correct.","start":3316.96,"end":3317.46,"sentiment":"neutral","sentiment_score":0.17876121401786804},{"text":"Congratulations.","start":3341.02,"end":3341.52,"sentiment":"positive","sentiment_score":0.7123668193817139},{"text":"Yep.","start":3355.035,"end":3355.535,"sentiment":"neutral","sentiment_score":0.018355773761868477}],"sentiment":"neutral","sentiment_score":0.1870663317386061,"num_words":8,"start":3292.79,"end":3355.535},{"sentences":[{"text":"Oh, perfect.","start":3381.705,"end":3382.265,"sentiment":"positive","sentiment_score":0.6042165756225586},{"text":"Because I'll put it I'll put a reminder in my calendar for about three months time and then see if it's there by that point and then reset it for six months because I'm hoping that the public not public trustee, stop the public trustee, but the normal defendant out, like, result yes, potentially in the next, like, three months.","start":3382.265,"end":3408.405,"sentiment":"neutral","sentiment_score":0.0329571019547681},{"text":"But I've also heard that whenever offer first come back from the insurer, it's often in your best interest to decline that one and then wait a bit longer for the second one.","start":3408.405,"end":3417.365,"sentiment":"neutral","sentiment_score":-0.12373211799245892},{"text":"But if you go to the third and it goes to court, you flip at a point.","start":3417.365,"end":3420.325,"sentiment":"neutral","sentiment_score":-0.06753141115255215},{"text":"So definitely something that I think, yeah, that yourself and all the team there would be have the skill set to help me manage because otherwise, it's the most amount I ever had in my life.","start":3420.325,"end":3431.55,"sentiment":"neutral","sentiment_score":0.11244113720022142}],"sentiment":"neutral","sentiment_score":0.013530718408071914,"num_words":148,"start":3381.705,"end":3431.55},{"sentences":[{"text":"I was gonna do stupid stuff with it, but I don't wanna do that.","start":3431.55,"end":3433.95,"sentiment":"neutral","sentiment_score":-0.2622237450310162},{"text":"So Thank you.","start":3433.95,"end":3460.99,"sentiment":"positive","sentiment_score":0.425097053249677},{"text":"No.","start":3476.96,"end":3477.46,"sentiment":"neutral","sentiment_score":-0.19065454602241516},{"text":"No.","start":3477.52,"end":3477.5999,"sentiment":"neutral","sentiment_score":-0.30647170543670654},{"text":"I understand.","start":3477.5999,"end":3478.18,"sentiment":"neutral","sentiment_score":-0.24742341786623}],"sentiment":"neutral","sentiment_score":-0.1613244932322275,"num_words":21,"start":3431.55,"end":3478.18},{"sentences":[{"text":"But, no, definitely in the same synchronicity with setting up for the future because that's another massive silver lining from this whole accident.","start":3478.48,"end":3486.48,"sentiment":"neutral","sentiment_score":-0.0020923353731632246},{"text":"It's just like it's ironic considering that I worked at your insurance for four odd years, and that has meant that I had the superheal to kinda bail me out with the teeth and through other bits and pieces as well as the future.","start":3486.48,"end":3498.135,"sentiment":"neutral","sentiment_score":0.07717259795489637},{"text":"And then now another insurance thing that means that it could be shifting from I am a pensioner because my brain's all broken to being like, oh, I'm actually retired because things worked out good, and then I can put a different coating on that.","start":3498.195,"end":3511.77,"sentiment":"neutral","sentiment_score":-0.010963458609249856},{"text":"Yeah.","start":3511.91,"end":3512.39,"sentiment":"neutral","sentiment_score":0.013714104890823364},{"text":"Yeah.","start":3512.39,"end":3512.71,"sentiment":"neutral","sentiment_score":0.013568595983088017}],"sentiment":"neutral","sentiment_score":0.02527541806921363,"num_words":114,"start":3478.48,"end":3512.71},{"sentences":[{"text":"So there's it's just, like I was saying earlier, that step by step process and yeah.","start":3512.71,"end":3518.9749,"sentiment":"neutral","sentiment_score":0.015651681256713346},{"text":"Never been my staff and wait.","start":3518.9749,"end":3520.4148,"sentiment":"neutral","sentiment_score":-0.059728018629054226},{"text":"It's always been more there's gotta be a workaround.","start":3520.4148,"end":3523.055,"sentiment":"neutral","sentiment_score":-0.055340533869134054},{"text":"Because a lot of the time there is, but, yeah, I'm now starting to see that workarounds can often come with a with a cost that I wasn't flapping into my risk management of life and channel.","start":3523.055,"end":3533.94,"sentiment":"neutral","sentiment_score":-0.042495292032489904},{"text":"But, anyways, thank you very much for the the time today, and that still sound quite good.","start":3534.48,"end":3539.2,"sentiment":"neutral","sentiment_score":0.07543474742594887}],"sentiment":"neutral","sentiment_score":-0.010540483711177813,"num_words":85,"start":3512.71,"end":3539.2},{"sentences":[{"text":"And yeah.","start":3539.2,"end":3539.8398,"sentiment":"neutral","sentiment_score":-0.018844102509319782},{"text":"Oh, do you know whether it's a boy or a girl that you haven't yet?","start":3539.8398,"end":3542.5798,"sentiment":"neutral","sentiment_score":0.008959628020723661},{"text":"Do you not mind me asking?","start":3543.055,"end":3544.355,"sentiment":"neutral","sentiment_score":0.005940430331975222},{"text":"Oh, bless.","start":3544.815,"end":3545.635,"sentiment":"neutral","sentiment_score":0.13743558153510094},{"text":"Perfect.","start":3546.0151,"end":3546.5151,"sentiment":"positive","sentiment_score":0.33640962839126587}],"sentiment":"neutral","sentiment_score":0.0286011380286744,"num_words":26,"start":3539.2,"end":3546.5151},{"sentences":[{"text":"Oh, yep.","start":3549.375,"end":3550.095,"sentiment":"neutral","sentiment_score":0.13037479668855667},{"text":"Yep.","start":3550.095,"end":3550.415,"sentiment":"neutral","sentiment_score":0.06175297498703003},{"text":"Say goodbye to sleep, I've heard, for a little while, but that sounds like it'll be worth it.","start":3550.415,"end":3554.195,"sentiment":"neutral","sentiment_score":0.1195073305732674},{"text":"No.","start":3568.45,"end":3568.69,"sentiment":"neutral","sentiment_score":0.16931568086147308},{"text":"Awesome.","start":3568.69,"end":3569.19,"sentiment":"positive","sentiment_score":0.3358010947704315}],"sentiment":"neutral","sentiment_score":0.12951092583977658,"num_words":23,"start":3549.375,"end":3569.19},{"sentences":[{"text":"Thank you.","start":3569.33,"end":3570.045,"sentiment":"neutral","sentiment_score":0.3184690624475479},{"text":"I guess the other thought they'll they do it that popped up in regards to the daughter is the unique opportunity to see someone experiencing the wonder of things for the first time, remembering maybe how much we had experienced that in the past and forgot it.","start":3570.125,"end":3586.1401,"sentiment":"neutral","sentiment_score":0.2317288249255495},{"text":"Like, in one other positive to being in my scenario is just like, especially with walking around and not being able to drive, is there's so much beauty and so much cool stuff that you just miss.","start":3586.1401,"end":3596.865,"sentiment":"positive","sentiment_score":0.4619607818690506},{"text":"And even being in the hustle and grind of working, you don't see it.","start":3596.945,"end":3599.505,"sentiment":"neutral","sentiment_score":0.036678254537816556},{"text":"So I think there's a really cool, like, little benefit coming being, like, seeing their wonder and excitement and stuff and being like, oh, I hadn't even looked at it that way in such a long time.","start":3599.505,"end":3609.825,"sentiment":"neutral","sentiment_score":0.32478075091903275}],"sentiment":"neutral","sentiment_score":0.3003731764458718,"num_words":137,"start":3569.33,"end":3609.825},{"sentences":[{"text":"How cool is that?","start":3609.825,"end":3610.805,"sentiment":"positive","sentiment_score":0.6046676933765411},{"text":"So yeah.","start":3611.36,"end":3617.6,"sentiment":"neutral","sentiment_score":0.2925894595682621},{"text":"Yeah.","start":3617.6,"end":3618.08,"sentiment":"neutral","sentiment_score":0.03171573951840401},{"text":"Exactly.","start":3618.08,"end":3618.58,"sentiment":"neutral","sentiment_score":-0.025109026581048965},{"text":"Yeah.","start":3623.4548,"end":3623.855,"sentiment":"neutral","sentiment_score":0.06724794209003448}],"sentiment":"positive","sentiment_score":0.3419671497411198,"num_words":9,"start":3609.825,"end":3623.855},{"sentences":[{"text":"You get the ones that the spoiled brats and drums, for lack of a better term.","start":3623.855,"end":3627.555,"sentiment":"neutral","sentiment_score":-0.17487413785420358},{"text":"Awesome.","start":3632.7349,"end":3633.2349,"sentiment":"positive","sentiment_score":0.714513897895813},{"text":"Perfect.","start":3638.8389,"end":3639.3188,"sentiment":"positive","sentiment_score":0.7120159864425659},{"text":"Thank you so much for your help.","start":3639.3188,"end":3640.7788,"sentiment":"positive","sentiment_score":0.8024533305849347},{"text":"Peace.","start":3643.5588,"end":3644.0588,"sentiment":"positive","sentiment_score":0.6165334582328796}],"sentiment":"neutral","sentiment_score":0.18700963273071325,"num_words":26,"start":3623.855,"end":3644.0588},{"sentences":[{"text":"Have a good rest of your time.","start":3644.199,"end":3645.239,"sentiment":"positive","sentiment_score":0.6683100206511361},{"text":"Bye.","start":3645.239,"end":3645.739,"sentiment":"neutral","sentiment_score":-0.08052010834217072}],"sentiment":"positive","sentiment_score":0.5747062545269728,"num_words":8,"start":3644.199,"end":3645.739}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Financial. How you going?\n\nChannel 0: Yeah. Good. This is Joshua?\n\nChannel 1: Yep. Yep. It is. Can you hear me\n\nChannel 0: Is\n\nChannel 1: okay?\n\nChannel 0: that Yeah. Can you hear me?\n\nChannel 1: Yep. Yep. I had to turn it up a little bit for a second there, but I got you now. I figured\n\nChannel 0: Wonderful.\n\nChannel 1: you have to do this at some point. So 24091985.\n\nChannel 0: Yep. And just full name and date of birth, please.\n\nChannel 1: Oh, yep. That was what 24091985 is. And Joshua Gordon Harriet.\n\nChannel 0: Perfect. And just your address as well, Joshua?\n\nChannel 1: Hopefully, he's down at 6 Erbacher Road, Nanville.\n\nChannel 0: Yep. That's the one. And\n\nChannel 1: Sweet.\n\nChannel 0: you still have time to go over your interview today?\n\nChannel 1: Yeah. Definitely.\n\nChannel 0: Yes.\n\nChannel 1: I am\n\nChannel 0: Perfect.\n\nChannel 1: walking my dog at the same time, so if you give any kind of traffic noise in the background, as long as they can hear each other, then that's all we're about.\n\nChannel 0: That is all good. Now before I do kind of jump into things as well, I do need to let you know that our calls are being recorded for quality and coaching\n\nChannel 1: Quality\n\nChannel 0: purposes,\n\nChannel 1: train.\n\nChannel 0: if\n\nChannel 1: Yep.\n\nChannel 0: that's okay. Yep. Beautiful.\n\nChannel 1: So gee, you can't half tell I worked in a call center for a while.\n\nChannel 0: That is all good. Now, Joshua, before I kind of jump into things with you, I do like to start by asking if there is anything specific that you were hoping to get out of the review today or any particular that you might have or whether it's just a bit of an update and see where everything's at?\n\nChannel 1: Bit of an update and I guess\n\nChannel 0: Mhmm.\n\nChannel 1: also the best possible way to move forward where things are at currently because, obviously, there's been the dental emergency and there's been a couple of financial\n\nChannel 0: Yes.\n\nChannel 1: emergencies. And, yeah, I'm sorry to get things turned around. I\n\nChannel 0: Yep. Oh,\n\nChannel 1: may\n\nChannel 0: that's\n\nChannel 1: have a\n\nChannel 0: good.\n\nChannel 1: note on my file in regards to a pretty bad accident that I was in in '20\n\nChannel 0: Yes.\n\nChannel 1: '24. So\n\nChannel 0: Yeah.\n\nChannel 1: I'm trying to I'm just doing support pension at the moment and just going through my rehab outside of hospital to,\n\nChannel 0: Yep. Yeah.\n\nChannel 1: yeah, to get back to sort of what will fit with working and what it can try to do with the whole limpy brain. But, anyways, I'm still\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: walking and still talking, so that's good. And\n\nChannel 0: That's\n\nChannel 1: I wasn't\n\nChannel 0: good.\n\nChannel 1: saying that to be, like,\n\nChannel 0: No. I\n\nChannel 1: you\n\nChannel 0: know.\n\nChannel 1: know, for\n\nChannel 0: That's\n\nChannel 1: me\n\nChannel 0: good.\n\nChannel 1: because\n\nChannel 0: No. No. It's good information. And\n\nChannel 1: yeah.\n\nChannel 0: are you\n\nChannel 1: Kinda just the\n\nChannel 0: feeling\n\nChannel 1: background.\n\nChannel 0: how's the rehab and everything going? Are you is that all going okay?\n\nChannel 1: Yeah. It's going well.\n\nChannel 0: Yeah?\n\nChannel 1: The hardest part has just been a lot slower than I thought but expected, but then I never really expected to be gauging how long it takes to recover from from my brain injury.\n\nChannel 0: Yes.\n\nChannel 1: Because the hard thing is all the time, I'm like, I feel fine. What do I even need this for? But finally getting a bit more humble with it and tracking,\n\nChannel 0: Yep.\n\nChannel 1: like, the smaller gains rather than my normal style of one, just go turbo. And if that doesn't work, then going turbo, we're not doing anything. Like, kinda\n\nChannel 0: Yeah.\n\nChannel 1: all or nothing. But so, yeah, it's but what I was mentioning, that is, like, definitely important is, like, where where the soup is at\n\nChannel 0: Yeah. Mhmm.\n\nChannel 1: and what I can do to kinda game plan with that so that I can still be or know what's possible to keep it growing and\n\nChannel 0: Yep.\n\nChannel 1: recover from what I needed to grab on and keep it growing\n\nChannel 0: Yes.\n\nChannel 1: and suggestions on what is the best path for me to take with my current, yeah, scenario and yada yada\n\nChannel 0: Yep.\n\nChannel 1: yada.\n\nChannel 0: No. Perfect. No. That totally makes sense. So if we start with your superannuation.\n\nSorry. I have sent you an email with a couple of documents.\n\nChannel 1: Mhmm.\n\nChannel 0: Do you have access to that on your phone, or is it a bit hard, obviously, if you're out walking the dog at the moment?\n\nChannel 1: I'll just double back because I'm not actually too far from home. But, yeah, well,\n\nChannel 0: Okay.\n\nChannel 1: I've got a mug of sugar free gold on one hand, her lead in the other. So\n\nChannel 0: Well,\n\nChannel 1: I don't\n\nChannel 0: what\n\nChannel 1: know if I'm\n\nChannel 0: I might\n\nChannel 1: multitasking.\n\nChannel 0: no. That's okay. What I might do first then is when you get back home, we can go through the documents. And in the meantime, while you're walking, to make it easier, I'll just go through a bit of a fact find because you don't need to access anything at at that time. It's just answer a couple of questions, and that might make it a bit easier.\n\nChannel 1: Okay. Cool. That's a good\n\nChannel 0: Yep.\n\nChannel 1: good agenda.\n\nChannel 0: Perfect. So when it comes through and this is just to see as well if there is anything that has changed and if we need to make any changes to your advice because of your circumstance or anything like that. So bear with me as I run through this. Now personal information, I have you down here as that you are single with no financial dependence. Is that correct?\n\nChannel 1: Correct. I don't\n\nChannel 0: Yep.\n\nChannel 1: know if the dog cancel the financial dependent, but not. Yeah.\n\nChannel 0: Kind of. They are very expensive. I have a lab\n\nChannel 1: I can\n\nChannel 0: myself,\n\nChannel 1: do.\n\nChannel 0: so I know the feeling.\n\nChannel 1: Well,\n\nChannel 0: What\n\nChannel 1: luckily,\n\nChannel 0: kind of\n\nChannel 1: she's\n\nChannel 0: dog\n\nChannel 1: pretty\n\nChannel 0: do you\n\nChannel 1: hardy.\n\nChannel 0: have?\n\nChannel 1: Yeah. Because she's at Ridgeback.\n\nChannel 0: Yep.\n\nChannel 1: It's a Ridgeback Labrador Dingo Cross.\n\nChannel 0: Oh, wow. Yeah. Nice.\n\nChannel 1: So full\n\nChannel 0: Is\n\nChannel 1: mix.\n\nChannel 0: that kind\n\nChannel 1: Yeah. She\n\nChannel 0: of\n\nChannel 1: looks\n\nChannel 0: goldeney color?\n\nChannel 1: yeah. 100% gold, and then she's\n\nChannel 0: Yeah.\n\nChannel 1: got, like, the Ridgeback ridge\n\nChannel 0: Like\n\nChannel 1: with the\n\nChannel 0: the\n\nChannel 1: hackles\n\nChannel 0: Freddy.\n\nChannel 1: that go all the way down to the tail, which kinda go\n\nChannel 0: Yeah.\n\nChannel 1: off. She's real bad with other dogs. But then it's\n\nChannel 0: Yeah.\n\nChannel 1: got the white chest and the white on the paws and kind of the dingo looking head. But\n\nChannel 0: Aw.\n\nChannel 1: loves people. It's great with\n\nChannel 0: That's\n\nChannel 1: people.\n\nChannel 0: great.\n\nChannel 1: Just\n\nChannel 0: That's\n\nChannel 1: yeah. She was well, rescue slash me taking it off the really shit. Announcement that I had that got her to impress a girl and then pretty much once the novelty of it faded, just was sort of abandoning her at home, leaving locked up,\n\nChannel 0: great.\n\nChannel 1: and she was all upset all the time with that, of course. And then I had to kick him out for not paying rent. And then\n\nChannel 0: Yeah.\n\nChannel 1: he was kinda like, oh, did you wanna keep the dogs? And, initially, I said no because the place didn't have the fence, and they didn't wanna be stuck on the chain. And I didn't want him to have an excuse to just, oh, can you go and see the dog? Because\n\nChannel 0: Yeah.\n\nChannel 1: I was like a absolute parasite. I mean, he means well. Kinda got\n\nChannel 0: Yeah.\n\nChannel 1: some good in there. But, anyways, so, yeah, she had a little bit of a tough spring in there. And then when I was in hospital, I think something must have happened with another dog with the initial kinda bit of a degenerate that was holding her initially before my family took her up in and then got her into some better calm. So because I feel like she's been more aggressive at dogs than she ever was before. So, anyway,\n\nChannel 0: Mhmm.\n\nChannel 1: that's the backstory of Bunny from where\n\nChannel 0: Yeah.\n\nChannel 1: she's at and where she comes from.\n\nChannel 0: At least she's in a better place now, and she has you, and that's what matters.\n\nChannel 1: Yeah. Just adjusting to not having a license because of the seizures and trying to get the past twelve months for that. Get that\n\nChannel 0: Yeah.\n\nChannel 1: back\n\nChannel 0: Yep.\n\nChannel 1: so I can start taking to the beach again to walk through\n\nChannel 0: Yeah.\n\nChannel 1: with something.\n\nChannel 0: Oh, at least\n\nChannel 1: But\n\nChannel 0: it's at least this sounds like everything is starting slowly to turn anyway for you, hopefully. And from\n\nChannel 1: Yeah.\n\nChannel 0: here\n\nChannel 1: Yeah.\n\nChannel 0: on, they will you know, everything will work out the way it's supposed to.\n\nChannel 1: 100%. And\n\nChannel 0: Yeah.\n\nChannel 1: I'm not not the type of person to wallow in it, but I it kinda\n\nChannel 0: Yeah.\n\nChannel 1: it overcame me for a bit. But overall, I'm like, I think it'll last like a movie. I'm like, this is pretty pretty crazy adventure one, but I'm\n\nChannel 0: Yeah.\n\nChannel 1: really worried about any of it. It's like,\n\nChannel 0: Yeah.\n\nChannel 1: I wouldn't\n\nChannel 0: And\n\nChannel 1: have\n\nChannel 0: that's\n\nChannel 1: any other way. I didn't want a falling glass. It's been pretty exciting. It's just like, oh, he almost died again. This time, he really almost died.\n\nChannel 0: yeah. And, you know, I'm very much of that belief as well that things do happen for a reason, and I think everything that\n\nChannel 1: I'm on by here.\n\nChannel 0: all the struggles\n\nChannel 1: Sorry, mate.\n\nChannel 0: all the struggles and everything that, you know, everyone goes through makes you stronger, and it makes you the person that you're meant to be. You know?\n\nChannel 1: A 100%. And it's just the simplest sort of choice of where you're gonna respond to it or react.\n\nChannel 0: Yep.\n\nChannel 1: It's some or how it's put\n\nChannel 0: Exactly.\n\nChannel 1: well by another mentor once. It said whether you're leading into the being the victim, the hero,\n\nChannel 0: Yep.\n\nChannel 1: or the villain, there's always\n\nChannel 0: Yep.\n\nChannel 1: a payoff for the role\n\nChannel 0: Yes.\n\nChannel 1: and for the teacher to be the other one. But yeah. And it's like, all the whole what is it? Allow this to defeat me or to define me? Like, do you wanna be an overcomer or and it baffles me how people are, like, happy to be, like, toxic bond and be, like, oh, how messed up is this?\n\nOh, no. It's messed up. And I'll be sitting there going I'll literally say, what are you gonna be doing about it? Oh, yeah. Someone should do something.\n\nI'm like, why wouldn't you do something about it? You clearly care so much about it. All\n\nChannel 0: Yeah.\n\nChannel 1: the people that are fully like, oh, life is absolutely pointless. There's no point with it. How it fits my car, but I just might you could just kill yourself then. If if\n\nChannel 0: Yeah.\n\nChannel 1: that's what you really think, you\n\nChannel 0: Yeah.\n\nChannel 1: tap out, which\n\nChannel 0: Yeah.\n\nChannel 1: I'm I'm not\n\nChannel 0: Yeah.\n\nChannel 1: advocating to see what he's there.\n\nChannel 0: Yes. No. No. I get it. It's just yeah.\n\nIf you if you're willing to complain about something, then and if you have the means to do\n\nChannel 1: Yeah.\n\nChannel 0: so, then you can turn it around yourself. You know? And\n\nChannel 1: So to change how you feel about it, it'll change the thing. Don't\n\nChannel 0: yeah.\n\nChannel 1: get\n\nChannel 0: No.\n\nChannel 1: so attached to it that it finds you negatively instead of gonna keep coming back to it, like, thinking like a scabbing soul.\n\nChannel 0: No. A 100%. No. I agree with you, and I I think that's the best attitude to have, for sure. So so that's really good to hear that things things are starting to kind of come back around a little bit for you.\n\nAnd I can see here as well that we don't have a next of kin on file for you. Now this can be anybody, and that is just someone that we can contact if for some reason we can't get in touch with you. It is just a point of contact to make sure you're okay. Do you have someone you would like to nominate?\n\nChannel 1: Yep. And with me, I'll check my ad on my\n\nChannel 0: Yep.\n\nChannel 1: because\n\nChannel 0: Perfect.\n\nChannel 1: his dad mom's\n\nChannel 0: I\n\nChannel 1: doing\n\nChannel 0: just\n\nChannel 1: pretty well, but that's his\n\nChannel 0: yeah.\n\nChannel 1: dad's got hit 90.\n\nChannel 0: Yeah.\n\nChannel 1: Wait. 90\n\nChannel 0: We'll put\n\nChannel 1: eight.\n\nChannel 0: it\n\nChannel 1: Eight.\n\nChannel 0: dad.\n\nChannel 1: Sorry.\n\nChannel 0: No. That's all good. And his con his name. Sorry?\n\nChannel 1: Gordon, g o r d o\n\nChannel 0: Yep.\n\nChannel 1: n, Harriet, h for a r r, I o d d.\n\nChannel 0: Beautiful. And best contact number for him?\n\nChannel 1: Yep. Just pulling that up now. Currently, 0432\n\nChannel 0: Four three two. Yep.\n\nChannel 1: 954\n\nChannel 0: 954. Yep.\n\nChannel 1: no. 461.\n\nChannel 0: 461. Beautiful. Thank you so much. Yep. Beautiful.\n\nThank you so much. And, obviously, you mentioned that you are on the support pension at the moment. Do you know roughly how much you get from that?\n\nChannel 1: Yeah.\n\nChannel 0: Weekly\n\nChannel 1: It's\n\nChannel 0: or\n\nChannel 1: about\n\nChannel 0: fortnightly?\n\nChannel 1: yeah. Fortnightly, it's just around about 1,400 a fortnight.\n\nChannel 0: 1,400 a fortnight. Yep. Perfect. And when it comes through assets, I do have here did you sell the motor vehicle, or do you still have it just not driving it?\n\nChannel 1: That's a tragedy. Stolen.\n\nChannel 0: Stolen?\n\nChannel 1: I trust yeah. I trusted the\n\nChannel 0: Oh,\n\nChannel 1: absolute wrong person to kinda be, like, facilitate\n\nChannel 0: yeah.\n\nChannel 1: being my driver. And, yeah, he\n\nChannel 0: Yeah.\n\nChannel 1: was patching stuff up on it, and I was getting him through, like, errands and crap for me. But I thought, oh, well, he's looking after his fix and stuff. This would be sweet. And then just, yeah, disappeared with it one day and had a cops ringing me saying they found the last place in the bin. And then when I'm asking him about it, he's like, oh, yeah.\n\nSomeone broke into the top of your work at and blah blah blah. All this and my family would chase them up. Every time there was just some story and some elaborate lie. But where I stuffed up and shouldn't have been, it was a background insurance, but because\n\nChannel 0: Yes.\n\nChannel 1: my funds were controlled by the public trustee at the time, I basically said to them, initially, I wanna go with this insurance. And they said, well, this is the insurance that we recommend. I was like, Connor,\n\nChannel 0: Okay.\n\nChannel 1: I wanna go with the law. And then\n\nChannel 0: Yeah.\n\nChannel 1: he said, I'll I'll I'll pay for it now. Just put it on my insurance. And then when I told them that, they tried to stop me, but they kinda couldn't. And I can't blame them, but it's a little bit like,\n\nChannel 0: Yeah.\n\nChannel 1: just let me\n\nChannel 0: Yeah.\n\nChannel 1: do\n\nChannel 0: Yeah.\n\nChannel 1: what I wanted to do then. But, yeah, not the best. Long for thinking. So,\n\nChannel 0: Yeah.\n\nChannel 1: basically,\n\nChannel 0: Okay.\n\nChannel 1: I don't know whether he changed it on his insurance or whether it just got chopped up and used somewhere else. I don't know what happened. I just know haven't seen it again. I've somewhat accepted now that I won't.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. Precept.\n\nChannel 0: No.\n\nChannel 1: That's what it is.\n\nChannel 0: No. That that is that's yeah. Sounds like you need some new friends. Some of them hasn't been very nice from the sounds of it. Yeah.\n\nNow, Josh, do you have any other assets in your name otherwise?\n\nChannel 1: Nothing outside, like, household contents.\n\nChannel 0: No.\n\nChannel 1: But\n\nChannel 0: Okay.\n\nChannel 1: then\n\nChannel 0: And\n\nChannel 1: that's just\n\nChannel 0: content,\n\nChannel 1: not a TV,\n\nChannel 0: how much\n\nChannel 1: but\n\nChannel 0: would\n\nChannel 1: it's\n\nChannel 0: you\n\nChannel 1: like\n\nChannel 0: say?\n\nChannel 1: oh, man. I'd say probably just like also tech man and stuff like that. I would say about\n\nChannel 0: Mhmm.\n\nChannel 1: maybe 800 or thousand boxes, but probably 800.\n\nChannel 0: Yeah. Yep. Perfect. And any other, like, personal loans or credit card or debt or anything?\n\nChannel 1: No.\n\nChannel 0: No.\n\nChannel 1: That's so I'd\n\nChannel 0: That's\n\nChannel 1: positive\n\nChannel 0: good.\n\nChannel 1: this\n\nChannel 0: Yeah.\n\nChannel 1: to the public trustee thing because they kinda negotiated and shut down a lot of that. And,\n\nChannel 0: Yeah.\n\nChannel 1: I mean, my credit score is absolutely close, but at the same time,\n\nChannel 0: At least\n\nChannel 1: I know\n\nChannel 0: you\n\nChannel 1: it's\n\nChannel 0: don't have\n\nChannel 1: I just\n\nChannel 0: any\n\nChannel 1: wait\n\nChannel 0: debt\n\nChannel 1: that\n\nChannel 0: you're\n\nChannel 1: out.\n\nChannel 0: paying off, so\n\nChannel 1: Yeah.\n\nChannel 0: that's great.\n\nChannel 1: Yeah.\n\nChannel 0: Oh, that's perfect. And let me see here. When it comes through, obviously, health and lifestyle, we've kind of already touched on it a little bit. But are you a smoker or a nonsmoker? Vapo?\n\nYep. Perfect. And aside from kind of what we've touched on with your health, is there any other have you had any other changes to your health or injuries or anything else?\n\nChannel 1: I tripped on some stairs the other the other week, like, about three weeks ago and got what is it they call it? Bursitis of the left knee, but that's\n\nChannel 0: Okay.\n\nChannel 1: covered now. So\n\nChannel 0: Okay.\n\nChannel 1: I haven't\n\nChannel 0: Okay.\n\nChannel 1: done\n\nChannel 0: That's\n\nChannel 1: anything\n\nChannel 0: good.\n\nChannel 1: real damage wise with it. It's kinda good.\n\nChannel 0: Yeah. Okay.\n\nChannel 1: Impressive,\n\nChannel 0: Oh,\n\nChannel 1: really, but\n\nChannel 0: that's that's really good. Okay. Perfect. And when it comes to estate planning, do you have a a will or power of attorney? I know, obviously, that was removed, but do you have one in place if you wanted to?\n\nLike, do you still have a nomination if you ever want to action the power of attorney, or did that kind of all get canceled?\n\nChannel 1: Yeah. That all got canceled when I it's liberated from the public trustee. So I haven't made, I guess, like, a better word, private arrangement to replace that\n\nChannel 0: Yep.\n\nChannel 1: since then.\n\nChannel 0: Yep. No. That's okay. Now when it comes to estate planning as well, so for your superannuation, you can obviously make a nomination. So if something were to happen to you and you were to pass away, where you can then nominate who you want to receive that benefit.\n\nNow I can see here that we are waiting on those forms to come back from you for you to make a nomination. Do you remember\n\nChannel 1: Not really. So well, I've got a vague recollection of some coming through, seeing them, and then I\n\nChannel 0: Mhmm.\n\nChannel 1: was like, had a couple of people that I was well, it was more than one person, so I wasn't sure how to do that yet. So it might be probably still a bit of a pending,\n\nChannel 0: Okay. No. That's okay.\n\nChannel 1: really.\n\nChannel 0: Would you would you like us to resend you the form so you have them if you're not sure where they are?\n\nChannel 1: Yeah. Sure. No. That'd be good.\n\nChannel 0: Yeah? And do you do you have access to a printer, or do you prefer it to be posted out to you? What's easiest\n\nChannel 1: Oh,\n\nChannel 0: for\n\nChannel 1: no.\n\nChannel 0: you?\n\nChannel 1: I've I've got a screenshot.\n\nChannel 0: Okay. Perfect. I will get the team to email it to you. Now do you have any questions on how to complete it or who to nominate? Because they do make it quite strict through the legislation.\n\nChannel 1: Okay. So with that, to the legislation, is that like it needs to be, like, a de facto partner or a family member or like, what are the limitations on who it can be?\n\nChannel 0: Yeah. That yeah. That's an excellent question. So, basically, there are a couple of different variations. So nominate someone directly on the form has to be exactly like you said, either a spouse, a child, or someone who is financially dependent on you, or if you are in a interdependency relationship with someone, which basically has to be someone who needs to be financially dependent on you when you\n\nChannel 1: Mhmm.\n\nChannel 0: pass away, also someone that you have a close relationship with, living together, and providing each other financial domestic and personal care support. So they do make it quite strict. But for example, let's say you wanted to nominate your dad or your mom or siblings or cousins or nephews and nieces or friends, for example, you can still do it, but the way that you would do it is through a will. So on the form, you would select a legal personal representative, which essentially is just a fancy word saying that if something were to happen, it will go to your estate. And then in like, on your will, you can then nominate whoever you want, and you can split it across multiple people at different percentages.\n\nSo it gives you that kind of flexibility. So that's kind of the the work around it. Does that make sense?\n\nChannel 1: No. It does. It does. Oh, thank\n\nChannel 0: Yes.\n\nChannel 1: you. Because\n\nChannel 0: Okay.\n\nChannel 1: I'm fine. It's what's it straight to the, like, the ad agency brand kicking in was, like, oh, I probably have to make, like, a trust and then make them part of the trust, but now that there's already a a simpler\n\nChannel 0: Yes.\n\nChannel 1: option if\n\nChannel 0: Yes.\n\nChannel 1: it comes, like, if when it\n\nChannel 0: Yeah.\n\nChannel 1: comes\n\nChannel 0: Because\n\nChannel 1: to that.\n\nChannel 0: so yeah. Because so many people, like and sometimes if people wanna give it to charities or friends or, yeah, like parents, siblings, nephews, nieces, you know, businesses, and you can do that all through the will. But, basically,\n\nChannel 1: Okay.\n\nChannel 0: directly on the form, you would just select that legal personal representative and then, yeah, then get a will at some point where you can then stipulate exactly who you want. And you can obviously just update your will if your circumstances or wishes changes, and you don't have to update the forms because it just says it goes to the will, if that makes\n\nChannel 1: Mhmm.\n\nChannel 0: sense.\n\nChannel 1: Yeah.\n\nChannel 0: Yep.\n\nChannel 1: Yeah.\n\nChannel 0: Beautiful. Now when it comes to, obviously, your superannuation, so are you home yet or still work walking?\n\nChannel 1: Oh, I was just yeah.\n\nChannel 0: Okay. So if you could access your emails for me if it's convenient to do so.\n\nChannel 1: Yeah. That's fine. I'm just turning the computer on. It's off of the news. It should take too long.\n\nChannel 0: No. That's okay. And in terms of cash flow for you at the moment, because, obviously, you mentioned the, I guess, goal of boosting your superannuation a little bit, especially for, like, the withdrawals that you have made, which obviously can be tricky while you are not, like, working or on the the pension. So from a cash flow point of view, are you saving anything on a weekly basis, monthly, fortnightly, or is most things kind of going to cover, like, bills and expenses and stuff?\n\nChannel 1: Mhmm. Mostly bills and expenses,\n\nChannel 0: Mhmm.\n\nChannel 1: but although in the past yeah. I'm getting closer to having a a bit of a baseline\n\nChannel 0: Yeah.\n\nChannel 1: savings cycle. Actually, let's not reframe that. I'm just trying to think about how much it'll be measurable as because I am yeah. I'm looking to get moving to another place. So I've managed\n\nChannel 0: Mhmm.\n\nChannel 1: to put aside about save up about 2,100 towards a bonded new place.\n\nChannel 0: Oh, yes.\n\nChannel 1: And I'm sure I'll see with all of this because I can probably use some of these biggest figures to work out. What's that? Okay. $2,121,100 is on there. Yeah.\n\nBecause I'm basically endeavoring to keep, like, a buffer of at least sort of a thousand dollars for emergencies, which is something\n\nChannel 0: That's\n\nChannel 1: I've never\n\nChannel 0: good.\n\nChannel 1: been good at keeping in the past because I'm feeling a bit of a wing it type of character. I'm just trying to think of how long it would have been there. Probably over the yeah. It's about seven or eight months to get to that point of having 2,100. Bear with me.\n\nRight. Okay. Yeah. So really sitting in the spot of around $3.01, like, 2,100 Also, yeah, rough savings, I mean, some of it for a purpose, but then, obviously, once I'd moved to a new place,\n\nChannel 0: Mhmm. Yep.\n\nChannel 1: the delay is getting bond back. So it's just kind of being prepared\n\nChannel 0: Yes.\n\nChannel 1: that new place can pay the bond and get it back. So, yeah,\n\nChannel 0: Yep.\n\nChannel 1: and but over that being over sort of six months, and that's only about $500 a month for the thank goodness. The calculator is 258. Just shy to yeah. Let's just say $2.57 a fortnight.\n\nChannel 0: Oh, yeah. That's good.\n\nChannel 1: That's what I'm trying to think. I mean, it's probably how long is a piece of string, but I'm thinking of what would be\n\nChannel 0: Yeah.\n\nChannel 1: a good amount to try and work into current finances for contributing to super like this. Any of a pension come across, or is it only from, like, an employer? I already kind of arrangement.\n\nChannel 0: So so there's a lot of different ways you can do it. So you can obviously, the employer is the there's a law that they have to put it in if you were working. But there's a lot of clients, obviously, they wanna put extra themselves or if they, like, are stay at home parents or, like you said, like, on, like, income support, whatever it might be, where you can make voluntary contribution into super yourself. So you can most definitely do that. The only kind of thing to be mindful of, so you can do that whenever you want to.\n\nThere are some restrictions on how much you\n\nChannel 1: Mhmm.\n\nChannel 0: can put in each year. But the thing to kind of be mindful of, especially if things are changing for you a little bit with moving. So by putting contributions into Sufam, it does mean that it's locked in until you meet a condition of release. So for\n\nChannel 1: Yeah.\n\nChannel 0: example,\n\nChannel 1: I was thinking\n\nChannel 0: if everything\n\nChannel 1: that.\n\nChannel 0: goes well, it it is locked in until you turn 60. So the the kind of thing to be mindful of is, is it the best time to do it right now with everything, obviously, changing moving wise? And if you are now getting to the point you are starting to save a little bit, which is fantastic, but at the same time, you don't want to put too much in now if you need that money for anything, if you're kind of a bit unsure with, you know, rehab and how long things are gonna take, it might be worth\n\nChannel 1: Yep.\n\nChannel 0: kind of holding up either for a few months or another, like, six months and then kind of see where things are at for you and how much you have been able to save up and when you have moved and then kind of assess because any point in the year, you can put money in. But, yeah, you just have to be mindful of, let's say, if you wanna put in $20 a week or whatever it might be, that obviously helps you so far, but it also means you don't have access to that money if you do need it. And if it's kind of just started to turn turn around for you, I would also be a little bit hesitant on locking that money in if something unforeseen happens and you do need access to it. Does that make sense?\n\nChannel 1: Yeah. It does. So it's like,\n\nChannel 0: Yeah.\n\nChannel 1: don't think of it like a bank account where you're putting aside savings, and if\n\nChannel 0: Correct.\n\nChannel 1: you need it, you can grab them.\n\nChannel 0: Correct.\n\nChannel 1: It's more that you are investing towards your future, which sounds a good turn of phrase, but it's\n\nChannel 0: Yes.\n\nChannel 1: like the being aware of that being more well, not permanent, but long term effect and\n\nChannel 0: Yes. Correct.\n\nChannel 1: managing what's accessible in terms of short term to, yes, see what's gonna\n\nChannel 0: Exactly.\n\nChannel 1: be the best factor in long term\n\nChannel 0: Yeah.\n\nChannel 1: or whether it's best to just, I mean, on that front, is there a a minimum? Because you said conditions around how much could be put in. Is there\n\nChannel 0: Mhmm.\n\nChannel 1: conditions around a minimum or a maximum? What are those kind of variables?\n\nChannel 0: Yeah. Minimum? No. You could technically put in a dollar a week if you wanted. So, no, in terms of put it in, but also you wanna make sure it's worth it.\n\nBecause then if you put money in and it gets invested into your investments, then there's obviously, like, there's there's fees then there's obviously, like, there's there's fee sometimes with placing a trade on the investment. So you just have to be mindful of that a little bit, but, no, you could put five dollars a week or $10 a fortnight, or you could do whatever minimum amount that you would be comfortable with. The maximum sorry. There are two different categories depending on if you are doing it pretax or after tax. So if you were to put it in yourself and you wanna claim a a tax deduction on it, that is usually the most beneficial higher income you're on.\n\nThen there's a limit on 32,500 for this financial year. So each financial year has their own limit. So it's quite high, but if you wanna do it from, like, an after tax, so let's say money you've saved and you just wanna put it in through super and it's not tax effective to do the tax deduction, then it's 130,000 per year.\n\nChannel 1: Okay. Yep. That makes\n\nChannel 0: Yep.\n\nChannel 1: sense.\n\nChannel 0: So it it's up to you, but what I would probably suggest first before kind of putting more money in is that if you want, I can send you a a bit of a cash flow and budget. Is that something you do? Do you have a bit of a cash flow and budgeting on your expenses and stuff like that?\n\nChannel 1: Look. It's it's a little bit loose at the moment, but having something like that sent through thinking about this stuff would actually be quite useful. So because I was\n\nChannel 0: Yeah.\n\nChannel 1: went overboard with it the other day going right. I'll\n\nChannel 0: Yeah.\n\nChannel 1: set up an AI that will go through my transactions to tell me about all of\n\nChannel 0: Mhmm.\n\nChannel 1: my reoccurring and basically trying to quick couple to talk to each other to do that for myself,\n\nChannel 0: Mhmm.\n\nChannel 1: like, do that\n\nChannel 0: Yep.\n\nChannel 1: for me rather than me having to do it. But,\n\nChannel 0: Yep.\n\nChannel 1: again, I kinda made it more complicated than it needed to be, I think, with that process. Because so far, I just ran the reports for, like, a month and a half, and I didn't usually\n\nChannel 0: Yeah.\n\nChannel 1: look at the data or do anything with it.\n\nChannel 0: No.\n\nChannel 1: So\n\nChannel 0: That's\n\nChannel 1: this\n\nChannel 0: okay.\n\nChannel 1: is more\n\nChannel 0: So what\n\nChannel 1: probably.\n\nChannel 0: I will yeah. What I might do is I will get the team to email you. It is like, just like it is a pretty simple and straightforward cash flow and budget spreadsheet. It is an Excel workbook, and then it allows you to put in, like, all your expenses. So, like, your kind of mandatory expenses, but then also discretionary spending.\n\nSo if you get takeaway coffee or eat out or go to the barber or whatever it might be, you can kind of track all your expenses, and you can\n\nChannel 1: Mhmm.\n\nChannel 0: then change how often and it comes out. And often from that is, I would say it's the first step. Because once we have that and we can kind of see, like, kind of like a consistent even if you do it for a few months, to then say, oh, okay. Well, after each month or fortnight, you are saving x amount, then we could be like, okay. Well, let's say you save $200 a fortnight, for example.\n\nLet let's say once kind of you've moved, that's the that's the plan, then we could work out, okay. Well, what are your other goals, and how much of those, let's say, 200, would you feel comfortable putting into super to help boosting your super? And we can\n\nChannel 1: Mhmm.\n\nChannel 0: kind of work that way to make sure you still have a buffer if something were to happen. So I would say cash flow and budget is usually the first step to kind of get a good understanding of how how much we could put in. Because, yeah, the last thing I wanna do is tell you, okay. Put in x amount, and then something changes. And you're like, oh, I got this big expense or bill or whatever it might be, and I put money into super that I need to access.\n\nAnd then if you're not eligible, it's kind of locked in.\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: Yeah. Does that kind of make sense?\n\nChannel 1: No. Definitely.\n\nChannel 0: Yes.\n\nChannel 1: And why I'm\n\nChannel 0: Yes.\n\nChannel 1: reading that is it's having that document, and there's a bit of a flow back back and forth\n\nChannel 0: Yes.\n\nChannel 1: so you guys can analyze with the more experienced understanding. Alright. Cool.\n\nChannel 0: Yep.\n\nChannel 1: You might wanna do all this great stuff, which is all good, but realistically\n\nChannel 0: Yes.\n\nChannel 1: for us that this is probably what's gonna be the most achievable. So it's\n\nChannel 0: Yes.\n\nChannel 1: worth\n\nChannel 0: Yes.\n\nChannel 1: getting an understanding of what's actually happening to them, figuring\n\nChannel 0: 100\n\nChannel 1: out what could\n\nChannel 0: percent.\n\nChannel 1: be achievable. Mhmm.\n\nChannel 0: Exactly. And sometimes it's a good like, even sometimes people find it really helpful for just, like, a an awareness point, especially if\n\nChannel 1: Yeah.\n\nChannel 0: it's not something\n\nChannel 1: Yeah.\n\nChannel 0: you have done in the past. So sometimes I have clients who complete it, and they go, oh my god. I didn't know I spent this much on my groceries, so I I didn't realize I spent this much on takeaway coffee. And sometimes just having that awareness can make you change some habits and then mean that you can turn things around financially faster. Because sometimes it's just, you know, you just swipe your card and you might not think about it, but kind of seeing it come out and put it into paper is sometimes, like, the first step to be like, oh, okay.\n\nI can easily cut this down, or I have five subscriptions on different TV shows that I might not need. Maybe I'll cut one out, and that saves me, you know, $10 a month. Like, it's it's little things we can work on together as well.\n\nChannel 1: Yeah. Makes sense.\n\nChannel 0: Yep.\n\nChannel 1: The final hack on the excuse me.\n\nChannel 0: Mhmm.\n\nChannel 1: Subscription side of things is if you sign up for, like, one of their free trials or\n\nChannel 0: Yes.\n\nChannel 1: one of their promotionary deals for, like, a a month And a low rate is sign up and pay and then cancel immediately after setting it up because then you still\n\nChannel 0: Yes.\n\nChannel 1: have access till the month. And I was\n\nChannel 0: Yes.\n\nChannel 1: setting up reminders for, like, the day before then forgetting stuff. And when someone told me about that, I was like,\n\nChannel 0: Yeah.\n\nChannel 1: holy crap. Of course, I've been doing a hard way, boss. So much\n\nChannel 0: Yeah.\n\nChannel 1: sense.\n\nChannel 0: And, like, little things like\n\nChannel 1: And\n\nChannel 0: that makes a big difference.\n\nChannel 1: yeah. Totally. Because I'm so much\n\nChannel 0: Yeah.\n\nChannel 1: more of a just alright. Tapping onwards. Like, it's only when my coin gets down to about, like, a 100 that then I start going like, oh, crap. You really gotta pay attention.\n\nChannel 0: Okay. Yeah.\n\nChannel 1: But the buffer and stuff is even with that. I put that 2,100 with my sister, so I didn't have that there. And you're thinking, oh, yeah. There's heaps in the account. I don't have to worry about this or this much.\n\nI think they even did some signs on it at one stage with literally that handing of cat like, cash over and getting the change back that there's a different\n\nChannel 0: Mhmm.\n\nChannel 1: synaptic just like basically, you're more\n\nChannel 0: Yeah.\n\nChannel 1: aware of an exchange because it was you were seeing the thing of value exchange come back as lesser value than the convenience element of simply the simple, I'll absolutely be convenient. You then are actually it's not even intended, but the way that it works is your brain doesn't see it as an exchange value and sees it as was this difficulty hard. No. Alright. Cool.\n\nThat's the that's the sign that it was I succeeded. Whereas with\n\nChannel 0: Yeah.\n\nChannel 1: yes. Like, it's definitely interesting stuff.\n\nChannel 0: Yeah.\n\nChannel 1: But\n\nChannel 0: That's good. Well, yeah, we'll definitely get started on that, and then that gives us both of us a bit more kind of starting plan. But on the meantime, obviously, we do wanna make sure that how your money is invested is still growing for you and invested the right way to kind of boost things up for you. So if you can access your email for me, if your computer has loaded,\n\nChannel 1: Yep.\n\nChannel 0: this\n\nChannel 1: I got\n\nChannel 0: kind\n\nChannel 1: that.\n\nChannel 0: of gives you a bit of a a bit of a breakdown so we can touch base and see if we need to make any changes or if things are going pretty good and having a bit of a look at your portfolio. Even though you have obviously had money come out, you are still invested, and it's going really well despite market conditions, which which is\n\nChannel 1: I had seen this a couple of times with some of the financial hardship elements, but then\n\nChannel 0: great.\n\nChannel 1: by the time I checked it again, like, the following year, I'm like, wow. This is they've pretty much made back all the money I had to use with that. But I'm on the first\n\nChannel 0: Yeah.\n\nChannel 1: page, and quick question where it's got you currently do not hold any insurances or investment accounts. I wanted to double\n\nChannel 0: Yes.\n\nChannel 1: check with the insurances. Does that mean, like, your loss of income? A lot of those kinda help or\n\nChannel 0: Correct. Yes.\n\nChannel 1: okay. Because, yeah, I missed it out with the Sunsuper, and they were then moved across to Hub 24. But\n\nChannel 0: Mhmm.\n\nChannel 1: no. That was still the Sunsuper. They didn't get moved across. And at some point, because everything else got moved across, Sunsuper just canceled it. So I don't know whether that's\n\nChannel 0: Yes.\n\nChannel 1: something to be worthwhile factoring in or whether there's negatives to fact that in. I'm not sure, but\n\nChannel 0: Yeah.\n\nChannel 1: thought I'd ask.\n\nChannel 0: And it it is it is a good question. So, obviously, with insurances, there's basically four main ones that we look at. Now you have your life insurance. So that is obviously something that would happen to you if you were to pass away. You have your total permanent disability insurance, which is, obviously, if you're totally and permanently disabled and unable to go back to work.\n\nWith total permanent disability, you have to be working when you apply for it. You have income protection, which is covering you for a loss of income if you are temporarily unable to work. So if you are working and you get an illness or an accident and you can't go back to work for a period of time, that can then act as an income replacement. But for income protection as well, you have to be employed and have an in a steady income to cover you for that. And then\n\nChannel 1: Mhmm.\n\nChannel 0: the fourth one is trauma insurance. And trauma insurance, have you ever heard of that before?\n\nChannel 1: No. I've seen bits and pieces popping up about the total liability one, but not liability. Total impairment one. But no. I'm more about this one.\n\nChannel 0: Yes. Yeah. So trauma insurance, it is one that most people don't know about as much because it is a policy you have to pay for out of\n\nChannel 1: Mhmm.\n\nChannel 0: pocket. So all the other three, you can have funded from superannuation, which obviously means you don't have to pay for it out of pocket.\n\nChannel 1: Yep.\n\nChannel 0: But then the downside is you have then more expenses coming out of your superannuation. Trauma insurance is one that has to be funded from your cash flow because it gets paid directly tax free to you. So how that one work is it covers you for kind of major traumatic events. So the biggest ones we see is, like, cancer, stroke, heart attack, neurological conditions, where it will give you a a payout. Now with these four types of insurance as well, because it is kind of medically underwritten and tailored through each client, the way that it works is that an insurer will do an assessment on your your lifestyle, your health, your age, occupation, and anything health related that is preexisting, they will exclude.\n\nChannel 1: Yep.\n\nChannel 0: So, basically, if there's any health concerns or anything, even, like, going to a chiropractor or physio sometimes can trigger like, even if you go to a chiropractor, let's say, for a bit of a sore back, that could result in a back exclusion, which would basically mean that if something were to happen, you can't claim on the policy due to the back even if it's just something as simple as going through the chiro for it. So it's quite\n\nChannel 1: Mhmm.\n\nChannel 0: stringent on medical from that side of it. So it it can obviously be very useful because if you if something were to happen and that would obviously put a lot of strain and stress on you financially, then having an insurance policy in place would help kind of facilitate that. But at the same time, you wanna make sure it's worth the money. So, obviously, you are paying for it. So you wanna make sure you have good amount of cover.\n\nBut then also noting that if you have it funded from superannuation, it will then reduce your balance further. So it's kind of like a which one is more important to you. And, also, obviously, with Healthwise, anything that is preexisting, they will exclude. Does that make sense?\n\nChannel 1: Yep. Yeah.\n\nChannel 0: Yes.\n\nChannel 1: I'm with you. That's just some of\n\nChannel 0: Yep.\n\nChannel 1: these would be kind of like would have been probably more valuable if I had them not that they're not valuable, but if I\n\nChannel 0: Yes.\n\nChannel 1: had them in place before the\n\nChannel 0: Yes.\n\nChannel 1: accident, but the positive there is that I've never heard of it before. But you have\n\nChannel 0: Yes. Mhmm.\n\nChannel 1: the no one will defend it scheme? Oh, right. Yeah. So that's what I'm kinda, yeah, going through at the moment because, yeah, the the hit and run driver is yeah. Basically,\n\nChannel 0: Yeah.\n\nChannel 1: that's never been found, and then other police has closed the case and the yeah. Investigator that the who\n\nChannel 0: Yeah.\n\nChannel 1: is yeah. He didn't they didn't find anything much substantial. And,\n\nChannel 0: Yep.\n\nChannel 1: arguably, it's sort of almost better because if it then came down to that individual, how what like, I guess it's kinda still the same battle, but if the car was registered and\n\nChannel 0: Yes.\n\nChannel 1: if they had it in well, registered for the CTP insurance. So it's kinda still the same.\n\nChannel 0: Yes.\n\nChannel 1: Yeah. But if they find the person that we're valued, whether they've got any income or assets to contribute to the the incident is considering they\n\nChannel 0: Yes.\n\nChannel 1: hit someone that took off in the middle of the night. One would sort of\n\nChannel 0: Yeah.\n\nChannel 1: assume that they probably didn't or\n\nChannel 0: Yes.\n\nChannel 1: but\n\nChannel 0: Yes. Yeah.\n\nChannel 1: anyways. So, yeah, that those are good to be aware of. All of them probably more more value for me to look at potentially integrating a little bit down along\n\nChannel 0: Yes.\n\nChannel 1: when yeah.\n\nChannel 0: Yeah. And I think so. And I'll make a little note as well. So, obviously, if and sometimes as well with preexisting, there is sometimes time frame. So if it's been a couple of years, everything's going good depending on what it is, the insurers might be okay with it.\n\nSo it's something we can assess. So, obviously, I'll make a little note as well. So, obviously, depending on how the rehab goes, how everything's going health wise, and if you do, you know, go back to work or depending on where situation is at, we can then always, at any point, have a look at that for you as well, especially, hopefully, your super keeps boosting a little bit, and then that can kind of offset a little bit as well.\n\nChannel 1: Mhmm.\n\nChannel 0: Yep. Perfect.\n\nChannel 1: Interesting thing. So I put a terrible time to stop doing that. I don't know. My bad.\n\nChannel 0: That's okay.\n\nChannel 1: There you go. The challenge might be around preexisting with the, like, traumatic brain injury and physio part support, like the rehabilitation.\n\nChannel 0: Yes.\n\nChannel 1: So, yeah, physios, psychologists,\n\nChannel 0: Yes.\n\nChannel 1: and now some music therapy. The hard part is probably that a lot of those would affect\n\nChannel 0: Yes.\n\nChannel 1: much space for there to be anything to be applicable. So the better that\n\nChannel 0: Correct.\n\nChannel 1: goes\n\nChannel 0: Yes.\n\nChannel 1: and even if it doesn't go better, that's the more the less likely it would that there's anything that can be kinda utilized\n\nChannel 0: Correct.\n\nChannel 1: in that.\n\nChannel 0: Correct. Exactly. Sorry. Sorry. That's good.\n\nNow on the other side so on the second so if you can see obviously, you see your super balance at the moment, it's 35,040. Now if you go to the second attachment for me, performance. So, basically, how your investments have performed over the last twelve months. So this\n\nChannel 1: Yeah. I\n\nChannel 0: document\n\nChannel 1: had a\n\nChannel 0: should\n\nChannel 1: quick\n\nChannel 0: say\n\nChannel 1: look here.\n\nChannel 0: performance with IRR.\n\nChannel 1: Mhmm. Yep. Got it there. Yep.\n\nChannel 0: Yes.\n\nChannel 1: The\n\nChannel 0: Yep. Perfect.\n\nChannel 1: 4.1 k oh, no. 5.3 k total earnings.\n\nChannel 0: Yep.\n\nChannel 1: So 40\n\nChannel 0: And then next.\n\nChannel 1: 9 down to 35, but realistically pretty good considering those, yeah,\n\nChannel 0: Yes.\n\nChannel 1: 15 out of it. And\n\nChannel 0: Yes.\n\nChannel 1: it's basically balanced up well, made that effective almost like 10.\n\nChannel 0: So, yeah, it's done really well. So if you actually look at the second column to the right where it says internal rate of return, and there's a percentage. Can you see that?\n\nChannel 1: Buying period, self period. Oh, yeah. There we go. Yeah.\n\nChannel 0: Yes.\n\nChannel 1: The 12.58.\n\nChannel 0: Yes. So that is basically just the return on your investments,\n\nChannel 1: Mhmm.\n\nChannel 0: which is really good given the market we have had in the last twelve months. So, obviously, aside from even thinking about you taking any money out, I'm sure you've kind of seen and heard on the news. Obviously, there's been been a lot happening in the in the world in the last twelve months. Obviously, with the war, it's been a bit of fluctuations in the market and then everything in The US with Trump and tariffs and everything saw fluctuations. And that is also that you are in a kind of a high growth through, like, your aggressive portfolio where you can see a lot of short term fluctuations in order to long term make sure that you get that good growth.\n\nSo in that\n\nChannel 1: Okay.\n\nChannel 0: kind of risk profile that you are in, you can see more fluctuations depending on what is going on in the market in the short term. So in saying that, the fact that your portfolio has still gone up by that 12.58%, we're very happy\n\nChannel 1: No. Eight two considering that's\n\nChannel 0: with.\n\nChannel 1: especially considering I got\n\nChannel 0: Yes.\n\nChannel 1: a couple of notifications along the way being like, alright. We're gonna sell everything down to cash because everything's cooked. And then didn't hear anything after that to be like, alright. It's they're less cooked\n\nChannel 0: Yeah.\n\nChannel 1: now, but now see if alright. That's that's and that's what's in line with why I even picked that portfolio in that direction\n\nChannel 0: Yes.\n\nChannel 1: in the first\n\nChannel 0: Yes.\n\nChannel 1: place because\n\nChannel 0: Yes.\n\nChannel 1: I was like, much more of a go hard so you\n\nChannel 0: Yes.\n\nChannel 1: can\n\nChannel 0: Yep.\n\nChannel 1: go to a nicer home to adapt that\n\nChannel 0: Yes.\n\nChannel 1: thing then\n\nChannel 0: Yep.\n\nChannel 1: yeah. Because it's\n\nChannel 0: And\n\nChannel 1: like,\n\nChannel 0: that\n\nChannel 1: well,\n\nChannel 0: seems like\n\nChannel 1: if I wanted to hide\n\nChannel 0: yeah.\n\nChannel 1: out, then I get to go with one of the big boring normal brands where it's more like, no.\n\nChannel 0: Yeah.\n\nChannel 1: Let's let's see what's\n\nChannel 0: And that's and that sounds like as well that it kind of aligns with, because that would be the other point where, obviously, where we'd want to be like, okay. What else can we do to help boost your fee from because you have had a bit of money out is if you were in a super defensive option was to kind of if you would be comfortable potentially increase the risk, which you are already in a very good position. And from what you are telling me, it seems that you are quite comfortable and understand that there will be some some ups and downs or fluctuations, but that you are comfortable term it continues to boost, and it will grow quicker in that way. So that is good that how things are invested would also help boost the super up for you quicker because you've obviously had that money taken out. Now for your reference as well, if you wanna go to the next document for me.\n\nChannel 1: Yep.\n\nChannel 0: Yep. So\n\nChannel 1: What's\n\nChannel 0: can you see a graph, And it says Vanguard\n\nChannel 1: up?\n\nChannel 0: index chart on it.\n\nChannel 1: Yeah. Yeah. I'm\n\nChannel 0: Yep.\n\nChannel 1: seeing that there's\n\nChannel 0: Perfect.\n\nChannel 1: pretty\n\nChannel 0: Yep.\n\nChannel 1: dramatic\n\nChannel 0: Have\n\nChannel 1: over\n\nChannel 0: you\n\nChannel 1: the\n\nChannel 0: seen\n\nChannel 1: last few months.\n\nChannel 0: yeah. You've seen something like this before?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Yeah. Perfect. And that basically shows you as you said, it's just like a good visual representation of what we are talking about when we're talking about the market. Seems like you are pretty across that, which is good. And like you just said as well, it shows you that long term market always goes up.\n\nThe short term, depending on what is going on in the world, you will have some ups and downs and market fluctuations. And because at the moment as well, you do have plenty of time until you retire or turn 60. You do have time for these kind of short term fluctuations in order to grow your super as much and as quickly as possible for you. And it does break down the different asset classes on that right hand side. And in your portfolio at the moment, they are aiming for around 95% or so, so majority of it, in your top four.\n\nSo that is typically what we call your growth assets. And you can see that these are the ones that grow the most, but also fluctuate the most. And then we only have a little component in defensive to limit fluctuations a little bit, but the main focus is to grow that super as quickly as possible for you. Does that make sense? And you're still kind of happy with your risk tolerance and everything like that?\n\nChannel 1: Yeah. Definitely. And\n\nChannel 0: Yep.\n\nChannel 1: it's also\n\nChannel 0: Yep.\n\nChannel 1: it's good because I was concerned. We're leading up to this call a little bit because I know before they've\n\nChannel 0: Yeah.\n\nChannel 1: been there'd been some mention of where I'm at currently, whether it happened, whether it need to be put into a different class of things. And\n\nChannel 0: Mhmm.\n\nChannel 1: I was like, I just keep doing this thing. I don't wanna go out of this thing. This is good.\n\nChannel 0: Yes. And and I think that's true, especially if, like, things are starting to, you know, turn around a little bit\n\nChannel 1: K. Bye bye.\n\nChannel 0: because, also, you have had money taken out. And because you have the time behind you, we can kind of try to get that growth back up for you, which is great.\n\nChannel 1: Yeah. Perfect.\n\nChannel 0: Yeah. Now only a couple more documents to go, then I will let you go and get on with your afternoon. But if you can click on the next one for me, it should say o q services guide.\n\nChannel 1: Yep. I see services.\n\nChannel 0: Yep.\n\nChannel 1: Go ahead. Got that there. Option\n\nChannel 0: Yep.\n\nChannel 1: to provide\n\nChannel 0: Perfect.\n\nChannel 1: GFM.\n\nChannel 0: Now with the o q services guide, you have probably so this is the one that has, like, their photo of surface paradise on it. Can you see that one?\n\nChannel 1: Yeah. Yep. I went\n\nChannel 0: Yep.\n\nChannel 1: into\n\nChannel 0: Yep.\n\nChannel 1: that, and I\n\nChannel 0: Okay.\n\nChannel 1: straightaway jumped to the next one. But yes.\n\nChannel 0: No. That's all good. So this one here, I will let you have a read of your own time because it's quite long, but it basically gives you all the important information in regards to us here at Oakview. As you scroll through, you will see the directors, our team, our advisers, and everybody. And none of the important information has changed.\n\nAnd if you do wanna put a face to the voice so you know who you are speaking with, I am also in there on page 10 if you do wanna put a face to the voice.\n\nChannel 1: Okay. Cool. Oh, hang on. Paste paste it on that. It goes down.\n\nOkay. That's what I was wait. Now that's five. What\n\nChannel 0: So should be as\n\nChannel 1: is\n\nChannel 0: you\n\nChannel 1: it on\n\nChannel 0: scroll\n\nChannel 1: there?\n\nChannel 0: through, you will see a couple of people.\n\nChannel 1: Again, I I can't jump to, like, document five and document six.\n\nChannel 0: No. That's okay. You can always go and have a look\n\nChannel 1: Interesting.\n\nChannel 0: at it.\n\nChannel 1: I've never even seen yes. Spoken to Seth because he was my initial\n\nChannel 0: Yes. You can\n\nChannel 1: manager.\n\nChannel 0: see him in\n\nChannel 1: That\n\nChannel 0: there?\n\nChannel 1: much is the first time I've seen him.\n\nChannel 0: Yeah.\n\nChannel 1: Weirdly, I don't\n\nChannel 0: Yes.\n\nChannel 1: know why. Just from the name, I thought he was Indian, but not that it matters. But I'm now\n\nChannel 0: No.\n\nChannel 1: like, nice. Super\n\nChannel 0: Yeah.\n\nChannel 1: Anglo\n\nChannel 0: He\n\nChannel 1: Saxon.\n\nChannel 0: has he has a South African background. So if you did hear some some\n\nChannel 1: That's\n\nChannel 0: twang but, yeah,\n\nChannel 1: actually\n\nChannel 0: he's\n\nChannel 1: interesting, Justin. You're\n\nChannel 0: yeah.\n\nChannel 1: welcome.\n\nChannel 0: No. So he's still here working hard in the in the background, so you can obviously. And sometimes it's nice, obviously, if you if you don't see us face to face or come into the office to kind of, you know, see the people you are dealing and speaking with. And you can also see, if you scroll through, you will see our our chief of staff crew. You'll see Connor, which is head of business operations.\n\nAnd then you will see our head of advice, Larissa, and our senior adviser, Tommy, as well. And then if you scroll to the next page, you will see myself next to my colleague, Dana, as well.\n\nChannel 1: Mhmm. Oh, cool.\n\nChannel 0: Yeah. Beautiful. Now if you then want to go to the next document for me,\n\nChannel 1: Yep.\n\nChannel 0: which one is that? Is that the hub twenty four new ongoing fee arrangement?\n\nChannel 1: The next doc that's Next stop has just got the option to provide tax phone number.\n\nChannel 0: Okay. Yep. So that one here, it is just a compliance form. Basically, what it is is just to say that you are happy for us to keep your tax file number secure and safe on file. We already have it, so you don't need to provide it.\n\nBut it will ask you to add a little signature there if you are happy to do so.\n\nChannel 1: Mhmm. Yeah. That's cash. I'm gonna even\n\nChannel 0: Yep.\n\nChannel 1: against what? I'm gonna try and draw it so it's gonna look like a kid's extra sketch extra sketch.\n\nChannel 0: That's okay.\n\nChannel 1: But yeah.\n\nChannel 0: And it should automatically\n\nChannel 1: Okay.\n\nChannel 0: add the date, I believe, once you've add the one the signature.\n\nChannel 1: Oh, I did. I clicked it to fill it\n\nChannel 0: Yeah.\n\nChannel 1: in, and then it said that data was there.\n\nChannel 0: Mhmm.\n\nChannel 1: I can submit button or just next document. Does it?\n\nChannel 0: Yep. There should be one more at\n\nChannel 1: Yeah.\n\nChannel 0: the end.\n\nChannel 1: Yeah. Yeah. Number 060. Yep.\n\nChannel 0: Yes. So this one here, this is a consent to new ongoing fee arrangement, hub twenty four.\n\nChannel 1: Mhmm.\n\nChannel 0: Yep. So this one here, it is just to say that you are happy to stay on as a client. Now, Josh, there is no changes whatsoever in regards to the fee structure for you that stays exactly the same as it has been. Just that 1.65 from super. So no changes, hasn't increased, or anything like that for you.\n\nAnd it is also not a lock in contract. So if at any point in time you are not happy, it is not a lock in contract. But by signing this otherwise, it just allows us to manage all your investments and super and everything for you in the mean\n\nChannel 1: Yeah.\n\nChannel 0: time. Does\n\nChannel 1: Somewhere\n\nChannel 0: that make\n\nChannel 1: here.\n\nChannel 0: sense? Yep.\n\nChannel 1: Oh, definitely. Oh, that's actually we got an estimate of fee $5.78. Because some reason I thought it was around the the £2 mark. It's not that it mattered either way because it's sort of super intense, but\n\nChannel 0: Yeah. Yeah. But\n\nChannel 1: yes.\n\nChannel 0: because\n\nChannel 1: One\n\nChannel 0: it's\n\nChannel 1: rental.\n\nChannel 0: a a percentage of your super balance, so, obviously, with money coming out, the fee will be less because it's a percentage. But then after your super grow, obviously, that will grow as well. But the percentage stays the same for you, and\n\nChannel 1: No.\n\nChannel 0: that is\n\nChannel 1: Honestly,\n\nChannel 0: per year.\n\nChannel 1: I'm\n\nChannel 0: Yeah.\n\nChannel 1: getting to the point where, like, you guys are getting the $600,000 element, and I'll be pretty damn happy with where things have got to. So there's not really any\n\nChannel 0: That's the goal.\n\nChannel 1: losers in that game.\n\nChannel 0: Yeah. So, yeah, if you're happy to do so, it will ask for your little signature on that one as well, and then it should say validate.\n\nChannel 1: Yeah. No. I've got a validating the same completed documents. Just did that now.\n\nChannel 0: Message for\n\nChannel 1: Mhmm.\n\nChannel 0: that nomination. I'll also do the cash flow and budget spread sheet so that we can kind\n\nChannel 1: Correct.\n\nChannel 0: of get started and have it look at that for you. I've made a little note to potentially look at insurances and some contributions interest you, but depending on how we're going with cash flow. But on a personal note as well, I do want to let you know that I will actually be going on maternity leave very soon. So\n\nChannel 1: Congratulations.\n\nChannel 0: you will thank you very much. So you will be so, basically, what I'll do after the call today is that I will brief my colleague, Jenna, on kind of, like, the cash flow and everything that we have spoken through today, and she will\n\nChannel 1: Yep.\n\nChannel 0: kind of take over from me while I'm away. So I'll be away for about twelve months. So if there's anything you need at any point in time, don't hesitate to give us a call or send us an email. And what I will do is when I send you the cash flow and budget email that'll come directly from me, I will cc my colleague Jenna into that email so that you have her direct email as\n\nChannel 1: Oh, perfect. Because\n\nChannel 0: well. Yes.\n\nChannel 1: I'll put it I'll put a reminder in my calendar for about three months time and then see if it's there\n\nChannel 0: Yes.\n\nChannel 1: by that point and then reset it for six months because I'm hoping\n\nChannel 0: Yeah.\n\nChannel 1: that the public not public trustee, stop the public trustee, but the normal defendant\n\nChannel 0: Yep. Yep.\n\nChannel 1: out, like, result yes, potentially\n\nChannel 0: Yeah.\n\nChannel 1: in the next, like, three months. But I've also heard that whenever offer first come back from the insurer, it's often in your best interest to decline that one and then wait a bit longer\n\nChannel 0: Okay.\n\nChannel 1: for the second one. But if you go to the\n\nChannel 0: Okay.\n\nChannel 1: third and it goes to court, you flip at a point. So definitely something that I think, yeah, that yourself and all the team there would be\n\nChannel 0: Yes.\n\nChannel 1: have the skill set to help me manage\n\nChannel 0: Yes.\n\nChannel 1: because otherwise,\n\nChannel 0: Of course.\n\nChannel 1: it's the most amount I ever had in my life. I was gonna do stupid\n\nChannel 0: Yeah.\n\nChannel 1: stuff with it, but I don't wanna do that. So\n\nChannel 0: And, yeah, and we wanna set you up for your future in whatever way, whether that is some through super retirement, whether that's some other means, whatever it is. We'll obviously work with you to achieve all your goals. So that is a very, very good idea. And, yeah, we are here to help you through all of it. And if I don't speak to you, then I hope, obviously, the recovery and everything goes well, and you'll\n\nChannel 1: Thank\n\nChannel 0: be in\n\nChannel 1: you.\n\nChannel 0: very capable hands with my colleague, Jenna. But if there's anything you need at any point in time, like I said, Josh, just give us a call. You can always respond to the email. And if you do end up just responding\n\nChannel 1: No. No. I understand. But, no, definitely in the same synchronicity with setting up for the future because that's another massive silver lining from this whole accident.\n\nChannel 0: Yeah.\n\nChannel 1: It's just like it's ironic considering that I worked at your insurance for four odd years, and that has meant that I had the superheal to kinda bail me out with the teeth and through other bits and pieces as well as the future. And then now another\n\nChannel 0: Yep.\n\nChannel 1: insurance thing that means that it could be shifting from I am a pensioner because my brain's all broken to being like, oh, I'm actually retired because things worked out good, and then I can\n\nChannel 0: Because you're\n\nChannel 1: put\n\nChannel 0: in an\n\nChannel 1: a different\n\nChannel 0: amazing\n\nChannel 1: coating\n\nChannel 0: situation.\n\nChannel 1: on that.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. Yeah. So there's it's just, like I was saying earlier, that step\n\nChannel 0: Yeah.\n\nChannel 1: by step process and\n\nChannel 0: Yes.\n\nChannel 1: yeah. Never been my staff and wait. It's always been more there's gotta be a workaround. Because a lot of the time there is, but, yeah, I'm now starting to see that workarounds can often come with a with a cost that I wasn't flapping into my risk management of life and\n\nChannel 0: Yeah.\n\nChannel 1: channel. But, anyways, thank you very much for the the time today, and that still sound quite\n\nChannel 0: No.\n\nChannel 1: good. And yeah.\n\nChannel 0: Yep.\n\nChannel 1: Oh, do you know whether it's a boy or a\n\nChannel 0: Mhmm.\n\nChannel 1: girl that you haven't yet?\n\nChannel 0: I'm\n\nChannel 1: Do\n\nChannel 0: having\n\nChannel 1: you not mind\n\nChannel 0: a little\n\nChannel 1: me\n\nChannel 0: girl.\n\nChannel 1: asking?\n\nChannel 0: Yeah.\n\nChannel 1: Oh,\n\nChannel 0: Of course.\n\nChannel 1: bless.\n\nChannel 0: A little girl.\n\nChannel 1: Perfect.\n\nChannel 0: Yeah. The first one. So very excited.\n\nChannel 1: Oh, yep. Yep. Say\n\nChannel 0: Yeah.\n\nChannel 1: goodbye to sleep, I've heard, for a little while, but that sounds\n\nChannel 0: Oh,\n\nChannel 1: like it'll\n\nChannel 0: that's\n\nChannel 1: be\n\nChannel 0: what\n\nChannel 1: worth\n\nChannel 0: everyone's\n\nChannel 1: it.\n\nChannel 0: that's what everyone's saying. So yeah. No. It will be very exciting. And, yeah, I look forward to touching touching base on our back as well and see kind of where everything's at and what's progressed for you in the last twelve months as well.\n\nChannel 1: No. Awesome. Thank\n\nChannel 0: Yep.\n\nChannel 1: you. I guess\n\nChannel 0: Beautiful.\n\nChannel 1: the other thought they'll they do it that popped up in regards to the daughter is the unique opportunity to see someone experiencing the wonder of things for the first time, remembering\n\nChannel 0: Yeah.\n\nChannel 1: maybe how much we had experienced that in the past and forgot it. Like, in\n\nChannel 0: Yep.\n\nChannel 1: one other positive to being in my scenario is just like, especially with walking around and not being able to drive, is there's so much beauty and so much cool stuff that you just\n\nChannel 0: Yes.\n\nChannel 1: miss. And even being in the hustle\n\nChannel 0: Yes.\n\nChannel 1: and grind of working, you don't see it. So\n\nChannel 0: Yes.\n\nChannel 1: I think there's a\n\nChannel 0: 100%.\n\nChannel 1: really cool,\n\nChannel 0: 100\n\nChannel 1: like, little\n\nChannel 0: percent.\n\nChannel 1: benefit coming being, like, seeing\n\nChannel 0: Yeah.\n\nChannel 1: their\n\nChannel 0: Yeah.\n\nChannel 1: wonder and excitement and stuff and being like, oh, I hadn't even looked at it that way in such a long time. How cool is that?\n\nChannel 0: And\n\nChannel 1: So\n\nChannel 0: appreciating everything. You know, you appreciate the good things more because you have been through difficult times.\n\nChannel 1: yeah.\n\nChannel 0: So\n\nChannel 1: Yeah.\n\nChannel 0: whereas\n\nChannel 1: Exactly.\n\nChannel 0: if everything was just sunshine and roses, then you you would take things for granted.\n\nChannel 1: Yeah. You get the ones\n\nChannel 0: Yeah.\n\nChannel 1: that the spoiled brats and drums, for lack of a better term.\n\nChannel 0: Yeah. No. A 100%. 100%. Alright.\n\nWonderful. Well,\n\nChannel 1: Awesome.\n\nChannel 0: thank you so much, Josh. Keep a lookout for that email, and anything you need, just let me know. Okay?\n\nChannel 1: Perfect. Thank you so much for your help.\n\nChannel 0: No worries. We'll fix it.\n\nChannel 1: Peace. Have a good rest of your time.\n\nChannel 0: Okay.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Financial.","start":1.76,"end":2.26,"sentiment":"neutral","sentiment_score":0.04186000302433968},{"text":"How you going?","start":3.28,"end":4.1,"sentiment":"neutral","sentiment_score":0.10804204642772675}],"sentiment":"neutral","sentiment_score":0.09149653557687998,"channel":1,"num_words":4,"start":1.76,"end":4.1},{"sentences":[{"text":"Yeah.","start":4.56,"end":4.88,"sentiment":"neutral","sentiment_score":0.27017346024513245},{"text":"Good.","start":4.88,"end":5.12,"sentiment":"positive","sentiment_score":0.5258941650390625},{"text":"This is Joshua?","start":5.12,"end":6.02,"sentiment":"neutral","sentiment_score":0.2773151099681854}],"sentiment":"neutral","sentiment_score":0.32560259103775024,"channel":0,"num_words":5,"start":4.56,"end":6.02},{"sentences":[{"text":"Yep.","start":6.56,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.0839003250002861},{"text":"Yep.","start":6.8799996,"end":7.2,"sentiment":"neutral","sentiment_score":0.07993842661380768},{"text":"It is.","start":7.2,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.11212644726037979},{"text":"Can you hear me","start":7.7599998,"end":8.48,"sentiment":"neutral","sentiment_score":0.015234469901770353}],"sentiment":"neutral","sentiment_score":0.05612869071774185,"channel":1,"num_words":8,"start":6.56,"end":8.48},{"sentences":[{"text":"Is","start":8.32,"end":8.48,"sentiment":"neutral","sentiment_score":0.010604958981275558}],"sentiment":"neutral","sentiment_score":0.010604958981275558,"channel":0,"num_words":1,"start":8.32,"end":8.48},{"sentences":[{"text":"okay?","start":8.48,"end":8.98,"sentiment":"neutral","sentiment_score":0.02534744143486023}],"sentiment":"neutral","sentiment_score":0.02534744143486023,"channel":1,"num_words":1,"start":8.48,"end":8.98},{"sentences":[{"text":"that Yeah.","start":8.48,"end":9.76,"sentiment":"neutral","sentiment_score":0.01959366351366043},{"text":"Can you hear me?","start":9.76,"end":10.82,"sentiment":"neutral","sentiment_score":0.0008791147265583277}],"sentiment":"neutral","sentiment_score":0.007117297655592362,"channel":0,"num_words":6,"start":8.48,"end":10.82},{"sentences":[{"text":"Yep.","start":11.28,"end":11.5199995,"sentiment":"neutral","sentiment_score":0.013774661347270012},{"text":"Yep.","start":11.5199995,"end":11.84,"sentiment":"neutral","sentiment_score":0.018245398998260495},{"text":"I had to turn it up a little bit for a second there, but I got you now.","start":11.84,"end":14.625,"sentiment":"neutral","sentiment_score":-0.05037023810048898},{"text":"I figured","start":15.105,"end":15.425,"sentiment":"neutral","sentiment_score":0.25961990654468536}],"sentiment":"neutral","sentiment_score":-0.016154746016995472,"channel":1,"num_words":22,"start":11.28,"end":15.425},{"sentences":[{"text":"Wonderful.","start":15.344999,"end":15.844999,"sentiment":"positive","sentiment_score":0.49082517623901367}],"sentiment":"positive","sentiment_score":0.49082517623901367,"channel":0,"num_words":1,"start":15.344999,"end":15.844999},{"sentences":[{"text":"you have to do this at some point.","start":15.425,"end":16.865,"sentiment":"neutral","sentiment_score":0.13315606582909822},{"text":"So 24091985.","start":16.865,"end":19.365,"sentiment":"neutral","sentiment_score":0.01833012793213129}],"sentiment":"neutral","sentiment_score":0.11019087824970483,"channel":1,"num_words":10,"start":15.425,"end":19.365},{"sentences":[{"text":"Yep.","start":19.904999,"end":20.404999,"sentiment":"neutral","sentiment_score":0.0314033143222332},{"text":"And just full name and date of birth, please.","start":25.265,"end":27.69,"sentiment":"neutral","sentiment_score":0.04169506496853299}],"sentiment":"neutral","sentiment_score":0.040665889903903005,"channel":0,"num_words":10,"start":19.904999,"end":27.69},{"sentences":[{"text":"Oh, yep.","start":28.39,"end":28.869999,"sentiment":"neutral","sentiment_score":0.04639876075088978},{"text":"That was what 24091985 is.","start":28.869999,"end":31.689999,"sentiment":"neutral","sentiment_score":0.04256668537855148},{"text":"And Joshua Gordon Harriet.","start":32.309998,"end":34.17,"sentiment":"neutral","sentiment_score":0.04905515909194946}],"sentiment":"neutral","sentiment_score":0.04562287134203044,"channel":1,"num_words":11,"start":28.39,"end":34.17},{"sentences":[{"text":"Perfect.","start":34.97,"end":35.47,"sentiment":"positive","sentiment_score":0.483008325099945},{"text":"And just your address as well, Joshua?","start":35.53,"end":37.31,"sentiment":"neutral","sentiment_score":0.13021125431571687}],"sentiment":"neutral","sentiment_score":0.17431088816374538,"channel":0,"num_words":8,"start":34.97,"end":37.31},{"sentences":[{"text":"Hopefully, he's down at 6 Erbacher Road, Nanville.","start":38.71,"end":41.05,"sentiment":"neutral","sentiment_score":0.08615844044834375}],"sentiment":"neutral","sentiment_score":0.08615844044834375,"channel":1,"num_words":8,"start":38.71,"end":41.05},{"sentences":[{"text":"Yep.","start":41.61,"end":42.09,"sentiment":"neutral","sentiment_score":0.17057298123836517},{"text":"That's the one.","start":42.09,"end":43.065,"sentiment":"neutral","sentiment_score":0.2638244330883026},{"text":"And","start":44.024998,"end":44.524998,"sentiment":"neutral","sentiment_score":0.2729383707046509}],"sentiment":"neutral","sentiment_score":0.24699693024158478,"channel":0,"num_words":5,"start":41.61,"end":44.524998},{"sentences":[{"text":"Sweet.","start":44.055,"end":44.555,"sentiment":"positive","sentiment_score":0.33498239517211914}],"sentiment":"positive","sentiment_score":0.33498239517211914,"channel":1,"num_words":1,"start":44.055,"end":44.555},{"sentences":[{"text":"you still have time to go over your interview today?","start":45.225,"end":47.885,"sentiment":"neutral","sentiment_score":0.1704551175236702}],"sentiment":"neutral","sentiment_score":0.1704551175236702,"channel":0,"num_words":10,"start":45.225,"end":47.885},{"sentences":[{"text":"Yeah.","start":48.295002,"end":48.615,"sentiment":"neutral","sentiment_score":0.17274269461631775},{"text":"Definitely.","start":48.615,"end":49.115,"sentiment":"neutral","sentiment_score":0.25703394412994385}],"sentiment":"neutral","sentiment_score":0.2148883193731308,"channel":1,"num_words":2,"start":48.295002,"end":49.115},{"sentences":[{"text":"Yes.","start":49.385,"end":49.885,"sentiment":"neutral","sentiment_score":0.2920724153518677}],"sentiment":"neutral","sentiment_score":0.2920724153518677,"channel":0,"num_words":1,"start":49.385,"end":49.885},{"sentences":[{"text":"I am","start":49.495003,"end":50.135002,"sentiment":"positive","sentiment_score":0.46083128452301025}],"sentiment":"positive","sentiment_score":0.46083128452301025,"channel":1,"num_words":2,"start":49.495003,"end":50.135002},{"sentences":[{"text":"Perfect.","start":50.024998,"end":50.524998,"sentiment":"positive","sentiment_score":0.5345228314399719}],"sentiment":"positive","sentiment_score":0.5345228314399719,"channel":0,"num_words":1,"start":50.024998,"end":50.524998},{"sentences":[{"text":"walking my dog at the same time, so if you give any kind of traffic noise in the background, as long as they can hear each other, then that's all we're about.","start":50.135002,"end":56.555,"sentiment":"neutral","sentiment_score":0.28820746159181}],"sentiment":"neutral","sentiment_score":0.28820746159181,"channel":1,"num_words":32,"start":50.135002,"end":56.555},{"sentences":[{"text":"That is all good.","start":57.385,"end":59.004997,"sentiment":"positive","sentiment_score":0.6395222842693329},{"text":"Now before I do kind of jump into things as well, I do need to let you know that our calls are being recorded for quality and coaching","start":60.0,"end":67.28,"sentiment":"neutral","sentiment_score":0.019169673656246493}],"sentiment":"neutral","sentiment_score":0.09671374998288229,"channel":0,"num_words":32,"start":57.385,"end":67.28},{"sentences":[{"text":"Quality","start":66.909996,"end":67.39,"sentiment":"neutral","sentiment_score":-0.006862591952085495}],"sentiment":"neutral","sentiment_score":-0.006862591952085495,"channel":1,"num_words":1,"start":66.909996,"end":67.39},{"sentences":[{"text":"purposes,","start":67.28,"end":67.68,"sentiment":"neutral","sentiment_score":0.02250615321099758}],"sentiment":"neutral","sentiment_score":0.02250615321099758,"channel":0,"num_words":1,"start":67.28,"end":67.68},{"sentences":[{"text":"train.","start":67.39,"end":67.71,"sentiment":"neutral","sentiment_score":0.019661394879221916}],"sentiment":"neutral","sentiment_score":0.019661394879221916,"channel":1,"num_words":1,"start":67.39,"end":67.71},{"sentences":[{"text":"if","start":67.68,"end":67.92,"sentiment":"neutral","sentiment_score":0.029056379571557045}],"sentiment":"neutral","sentiment_score":0.029056379571557045,"channel":0,"num_words":1,"start":67.68,"end":67.92},{"sentences":[{"text":"Yep.","start":67.71,"end":68.21,"sentiment":"neutral","sentiment_score":0.045921362936496735}],"sentiment":"neutral","sentiment_score":0.045921362936496735,"channel":1,"num_words":1,"start":67.71,"end":68.21},{"sentences":[{"text":"that's okay.","start":67.92,"end":68.74,"sentiment":"neutral","sentiment_score":0.0841422751545906},{"text":"Yep.","start":68.880005,"end":69.380005,"sentiment":"neutral","sentiment_score":0.1962939202785492},{"text":"Beautiful.","start":69.44,"end":69.94,"sentiment":"positive","sentiment_score":0.46365809440612793}],"sentiment":"neutral","sentiment_score":0.20705914124846458,"channel":0,"num_words":4,"start":67.92,"end":69.94},{"sentences":[{"text":"So gee, you can't half tell I worked in a call center for a while.","start":69.71,"end":72.525,"sentiment":"neutral","sentiment_score":0.10031060576438904}],"sentiment":"neutral","sentiment_score":0.10031060576438904,"channel":1,"num_words":15,"start":69.71,"end":72.525},{"sentences":[{"text":"That is all good.","start":74.195,"end":75.415,"sentiment":"positive","sentiment_score":0.4343157261610031},{"text":"Now, Joshua, before I kind of jump into things with you, I do like to start by asking if there is anything specific that you were hoping to 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I've got a screenshot.","start":1002.13995,"end":1003.61,"sentiment":"neutral","sentiment_score":0.012834912864491343}],"sentiment":"neutral","sentiment_score":0.012834912864491343,"channel":1,"num_words":5,"start":1002.13995,"end":1003.61},{"sentences":[{"text":"Okay.","start":1003.905,"end":1004.405,"sentiment":"neutral","sentiment_score":0.18402698636054993},{"text":"Perfect.","start":1004.465,"end":1004.965,"sentiment":"positive","sentiment_score":0.4624142646789551},{"text":"I will get the team to email it to you.","start":1005.025,"end":1007.51,"sentiment":"positive","sentiment_score":0.3440974920988083},{"text":"Now do you have any questions on how to complete it or who to nominate?","start":1008.45,"end":1014.39,"sentiment":"neutral","sentiment_score":0.11202784130970637},{"text":"Because they do make it quite strict through the 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excellent question.","start":1032.9149,"end":1034.115,"sentiment":"positive","sentiment_score":0.5753085315227509},{"text":"So, basically, there are a couple of different variations.","start":1034.115,"end":1038.27,"sentiment":"neutral","sentiment_score":0.014604133864243826},{"text":"So nominate someone directly on the form has to be exactly like you said, either a spouse, a child, or someone who is financially dependent on you, or if you are in a interdependency relationship with someone, which basically has to be someone who needs to be financially dependent on you when you","start":1038.89,"end":1062.39,"sentiment":"neutral","sentiment_score":0.03550282057445004}],"sentiment":"neutral","sentiment_score":0.0663621824612652,"channel":0,"num_words":69,"start":1031.875,"end":1062.39},{"sentences":[{"text":"Mhmm.","start":1062.295,"end":1062.795,"sentiment":"neutral","sentiment_score":-0.02262292057275772}],"sentiment":"neutral","sentiment_score":-0.02262292057275772,"channel":1,"num_words":1,"start":1062.295,"end":1062.795},{"sentences":[{"text":"pass away, also someone that you have a close relationship with, living together, and providing each other financial domestic and personal care support.","start":1062.9501,"end":1072.49,"sentiment":"neutral","sentiment_score":-0.007278968296621157},{"text":"So they do make it quite strict.","start":1073.03,"end":1074.885,"sentiment":"neutral","sentiment_score":-0.08504279064280647},{"text":"But for example, let's say you wanted to nominate your dad or your mom or siblings or cousins or nephews and nieces or friends, for example, you can still do it, but the way that you would do it is through a will.","start":1074.885,"end":1091.73,"sentiment":"neutral","sentiment_score":0.09036568015120751},{"text":"So on the form, you would select a legal personal representative, which essentially is just a fancy word saying that if something were to happen, it will go to your estate.","start":1092.19,"end":1104.1449,"sentiment":"neutral","sentiment_score":0.11614859416600197},{"text":"And then in like, on your will, you can then nominate whoever you want, and you can split it across multiple people at different percentages.","start":1104.845,"end":1113.4249,"sentiment":"neutral","sentiment_score":0.19678751468658448}],"sentiment":"neutral","sentiment_score":0.0902581606782222,"channel":0,"num_words":129,"start":1062.9501,"end":1113.4249},{"sentences":[{"text":"So it gives you that kind of 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so.","start":1186.8201,"end":1193.555,"sentiment":"neutral","sentiment_score":0.1320434828599294}],"sentiment":"neutral","sentiment_score":0.1300526298582554,"channel":0,"num_words":16,"start":1184.9,"end":1193.555},{"sentences":[{"text":"Yeah.","start":1193.82,"end":1194.14,"sentiment":"neutral","sentiment_score":0.12270718067884444},{"text":"That's fine.","start":1194.14,"end":1194.7799,"sentiment":"neutral","sentiment_score":0.16738352179527283},{"text":"I'm just turning the computer on.","start":1194.7799,"end":1197.02,"sentiment":"neutral","sentiment_score":-0.04835677364220222},{"text":"It's off of the news.","start":1197.02,"end":1198.0599,"sentiment":"neutral","sentiment_score":-0.20636875927448273},{"text":"It should take too long.","start":1198.0599,"end":1199.6,"sentiment":"neutral","sentiment_score":-0.21042073965072633}],"sentiment":"neutral","sentiment_score":-0.10087441643209834,"channel":1,"num_words":19,"start":1193.82,"end":1199.6},{"sentences":[{"text":"No.","start":1200.0951,"end":1200.415,"sentiment":"neutral","sentiment_score":-0.12205547094345091},{"text":"That's okay.","start":1200.415,"end":1201.2351,"sentiment":"neutral","sentiment_score":-0.02489161491394043},{"text":"And in terms of cash flow for you at the moment, because, obviously, you mentioned the, I guess, goal of boosting your superannuation a little bit, especially for, like, the withdrawals that you have made, which obviously can be tricky while you are not, like, working or on the the pension.","start":1205.055,"end":1227.945,"sentiment":"neutral","sentiment_score":0.07995379716157913},{"text":"So from a cash flow point of view, are you saving anything on a weekly basis, monthly, fortnightly, or is most things kind of going to cover, like, bills and expenses and stuff?","start":1228.965,"end":1240.56,"sentiment":"neutral","sentiment_score":0.07730428885781404}],"sentiment":"neutral","sentiment_score":0.07421662628479388,"channel":0,"num_words":87,"start":1200.0951,"end":1240.56},{"sentences":[{"text":"Mhmm.","start":1240.875,"end":1241.375,"sentiment":"neutral","sentiment_score":0.008805946446955204},{"text":"Mostly bills and expenses,","start":1242.15,"end":1243.77,"sentiment":"neutral","sentiment_score":0.00962205627001822}],"sentiment":"neutral","sentiment_score":0.009458834305405617,"channel":1,"num_words":5,"start":1240.875,"end":1243.77},{"sentences":[{"text":"Mhmm.","start":1243.8201,"end":1244.3201,"sentiment":"neutral","sentiment_score":0.009867492131888866}],"sentiment":"neutral","sentiment_score":0.009867492131888866,"channel":0,"num_words":1,"start":1243.8201,"end":1244.3201},{"sentences":[{"text":"but although in the past yeah.","start":1243.8301,"end":1247.03,"sentiment":"neutral","sentiment_score":-0.03336725073556105},{"text":"I'm getting closer to having a a bit of a baseline","start":1247.03,"end":1250.73,"sentiment":"neutral","sentiment_score":0.00497593798420646}],"sentiment":"neutral","sentiment_score":-0.008556952152182074,"channel":1,"num_words":17,"start":1243.8301,"end":1250.73},{"sentences":[{"text":"Yeah.","start":1251.5,"end":1251.705,"sentiment":"neutral","sentiment_score":0.04412872716784477}],"sentiment":"neutral","sentiment_score":0.04412872716784477,"channel":0,"num_words":1,"start":1251.5,"end":1251.705},{"sentences":[{"text":"savings cycle.","start":1251.5901,"end":1252.73,"sentiment":"neutral","sentiment_score":0.05726044625043869},{"text":"Actually, let's not reframe that.","start":1253.35,"end":1255.37,"sentiment":"neutral","sentiment_score":-0.006362928077578545},{"text":"I'm just trying to think about how much it'll be measurable as because I am 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eight months to get to that point of having 2,100.","start":1321.785,"end":1330.37,"sentiment":"neutral","sentiment_score":-0.012132572359405458},{"text":"Bear with me.","start":1332.75,"end":1333.73,"sentiment":"neutral","sentiment_score":0.013657455643018087}],"sentiment":"neutral","sentiment_score":-0.1228699470334247,"channel":1,"num_words":53,"start":1304.7401,"end":1333.73},{"sentences":[{"text":"Right.","start":1336.3451,"end":1336.8451,"sentiment":"neutral","sentiment_score":0.05996089801192283},{"text":"Okay.","start":1353.0,"end":1353.5,"sentiment":"neutral","sentiment_score":0.07212284207344055},{"text":"Yeah.","start":1353.5599,"end":1353.96,"sentiment":"neutral","sentiment_score":0.07043220102787018},{"text":"So really sitting in the spot of around $3.01, like, 2,100 Also, yeah, rough savings, I mean, some of it for a purpose, but then, obviously, once I'd moved to a new 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first","start":2107.5352,"end":2108.415,"sentiment":"neutral","sentiment_score":-0.024759740754961967}],"sentiment":"neutral","sentiment_score":0.08465283731264728,"channel":1,"num_words":35,"start":2100.17,"end":2108.415},{"sentences":[{"text":"Yeah.","start":2108.295,"end":2108.795,"sentiment":"neutral","sentiment_score":-0.013250335119664667}],"sentiment":"neutral","sentiment_score":-0.013250335119664667,"channel":0,"num_words":1,"start":2108.295,"end":2108.795},{"sentences":[{"text":"page, and quick question where it's got you currently do not hold any insurances or investment accounts.","start":2108.415,"end":2113.3152,"sentiment":"neutral","sentiment_score":-0.0856905976200805},{"text":"I wanted to double","start":2113.455,"end":2114.175,"sentiment":"neutral","sentiment_score":-0.04384143743664026}],"sentiment":"neutral","sentiment_score":-0.07771932901371092,"channel":1,"num_words":21,"start":2108.415,"end":2114.175},{"sentences":[{"text":"Yes.","start":2113.9749,"end":2114.4749,"sentiment":"neutral","sentiment_score":-0.047947995364665985}],"sentiment":"neutral","sentiment_score":-0.047947995364665985,"channel":0,"num_words":1,"start":2113.9749,"end":2114.4749},{"sentences":[{"text":"check with the insurances.","start":2114.175,"end":2115.395,"sentiment":"neutral","sentiment_score":-0.09653224982321262},{"text":"Does that mean, like, your loss of income?","start":2115.615,"end":2119.135,"sentiment":"neutral","sentiment_score":-0.2241883371025324},{"text":"A lot of those kinda help or","start":2119.135,"end":2120.895,"sentiment":"neutral","sentiment_score":-0.1485148040311677}],"sentiment":"neutral","sentiment_score":-0.16943364864901492,"channel":1,"num_words":19,"start":2114.175,"end":2120.895},{"sentences":[{"text":"Correct.","start":2120.935,"end":2121.435,"sentiment":"neutral","sentiment_score":-0.051304131746292114},{"text":"Yes.","start":2122.135,"end":2122.44,"sentiment":"neutral","sentiment_score":-0.016042791306972504}],"sentiment":"neutral","sentiment_score":-0.03367346152663231,"channel":0,"num_words":2,"start":2120.935,"end":2122.44},{"sentences":[{"text":"okay.","start":2122.1902,"end":2122.51,"sentiment":"neutral","sentiment_score":-0.006401287391781807},{"text":"Because, yeah, I missed it out with the Sunsuper, and they were then moved across to Hub 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everything else got moved across, Sunsuper just canceled it.","start":2132.99,"end":2136.855,"sentiment":"neutral","sentiment_score":-0.27118689886161257},{"text":"So I don't know whether that's","start":2137.015,"end":2138.215,"sentiment":"neutral","sentiment_score":-0.17776920398076376}],"sentiment":"neutral","sentiment_score":-0.22605126711630052,"channel":1,"num_words":31,"start":2130.4302,"end":2138.215},{"sentences":[{"text":"Yes.","start":2137.925,"end":2138.425,"sentiment":"neutral","sentiment_score":-0.1453094184398651}],"sentiment":"neutral","sentiment_score":-0.1453094184398651,"channel":0,"num_words":1,"start":2137.925,"end":2138.425},{"sentences":[{"text":"something to be worthwhile factoring in or whether there's negatives to fact that in.","start":2138.215,"end":2142.775,"sentiment":"neutral","sentiment_score":-0.2835374985422407},{"text":"I'm not sure, but","start":2142.775,"end":2144.075,"sentiment":"neutral","sentiment_score":-0.11769182607531548}],"sentiment":"neutral","sentiment_score":-0.24668290466070175,"channel":1,"num_words":18,"start":2138.215,"end":2144.075},{"sentences":[{"text":"Yeah.","start":2144.165,"end":2144.665,"sentiment":"neutral","sentiment_score":-0.07481196522712708}],"sentiment":"neutral","sentiment_score":-0.07481196522712708,"channel":0,"num_words":1,"start":2144.165,"end":2144.665},{"sentences":[{"text":"thought I'd ask.","start":2144.295,"end":2145.115,"sentiment":"neutral","sentiment_score":-0.045377073188622795}],"sentiment":"neutral","sentiment_score":-0.045377073188622795,"channel":1,"num_words":3,"start":2144.295,"end":2145.115},{"sentences":[{"text":"And it it is it is a good question.","start":2144.725,"end":2146.645,"sentiment":"neutral","sentiment_score":0.022235186563597784},{"text":"So, obviously, with insurances, there's basically four main ones that we look 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have income protection, which is covering you for a loss of income if you are temporarily unable to work.","start":2179.0798,"end":2185.5,"sentiment":"neutral","sentiment_score":-0.1278624704107642},{"text":"So if you are working and you get an illness or an accident and you can't go back to work for a period of time, that can then act as an income replacement.","start":2185.88,"end":2195.105,"sentiment":"neutral","sentiment_score":0.05528518523682247},{"text":"But for income protection as well, you have to be employed and have an in a steady income to cover you for that.","start":2195.8052,"end":2204.865,"sentiment":"neutral","sentiment_score":0.09812704085007957},{"text":"And then","start":2205.39,"end":2206.0498,"sentiment":"neutral","sentiment_score":0.0411297008395195}],"sentiment":"neutral","sentiment_score":0.0031409690399532733,"channel":0,"num_words":92,"start":2169.915,"end":2206.0498},{"sentences":[{"text":"Mhmm.","start":2205.725,"end":2206.225,"sentiment":"neutral","sentiment_score":0.02179843373596668}],"sentiment":"neutral","sentiment_score":0.02179843373596668,"channel":1,"num_words":1,"start":2205.725,"end":2206.225},{"sentences":[{"text":"the fourth one is trauma insurance.","start":2206.91,"end":2209.25,"sentiment":"neutral","sentiment_score":0.027133244089782238},{"text":"And trauma insurance, have you ever heard of that 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that.","start":2340.705,"end":2357.9,"sentiment":"neutral","sentiment_score":0.19220494461614032},{"text":"But at the same time, you wanna make sure it's worth the money.","start":2360.04,"end":2363.845,"sentiment":"neutral","sentiment_score":0.30604310219104475},{"text":"So, obviously, you are paying for it.","start":2363.845,"end":2365.785,"sentiment":"neutral","sentiment_score":0.23711630063397543},{"text":"So you wanna make sure you have good amount of cover.","start":2365.9248,"end":2368.665,"sentiment":"neutral","sentiment_score":0.25433529777960345}],"sentiment":"neutral","sentiment_score":0.1473649807456063,"channel":0,"num_words":82,"start":2335.825,"end":2368.665},{"sentences":[{"text":"But then also noting that if you have it funded from superannuation, it will then reduce your balance further.","start":2369.2048,"end":2378.01,"sentiment":"neutral","sentiment_score":-0.2760406450221413},{"text":"So it's kind of like a which one is more important to 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but the positive there is that I've never heard of it before.","start":2402.865,"end":2406.15,"sentiment":"neutral","sentiment_score":-0.19039368056333983},{"text":"But you have","start":2406.15,"end":2407.3499,"sentiment":"neutral","sentiment_score":-0.04321829974651337}],"sentiment":"neutral","sentiment_score":-0.16279829666018486,"channel":1,"num_words":16,"start":2402.865,"end":2407.3499},{"sentences":[{"text":"Yes.","start":2407.06,"end":2407.3,"sentiment":"neutral","sentiment_score":-0.03176725655794144},{"text":"Mhmm.","start":2407.3,"end":2407.8,"sentiment":"neutral","sentiment_score":-0.073238305747509}],"sentiment":"neutral","sentiment_score":-0.05250278115272522,"channel":0,"num_words":2,"start":2407.06,"end":2407.8},{"sentences":[{"text":"the no one will defend it scheme?","start":2407.3499,"end":2409.21,"sentiment":"neutral","sentiment_score":-0.29645494903836933},{"text":"Oh, right.","start":2411.27,"end":2411.67,"sentiment":"neutral","sentiment_score":-0.10740282759070396},{"text":"Yeah.","start":2411.67,"end":2411.99,"sentiment":"neutral","sentiment_score":-0.08550785481929779},{"text":"So that's what I'm kinda, yeah, going through at the moment because, yeah, the the hit and run driver is yeah.","start":2411.99,"end":2420.1748,"sentiment":"neutral","sentiment_score":-0.21025150127354122},{"text":"Basically,","start":2420.1748,"end":2420.575,"sentiment":"neutral","sentiment_score":-0.10943178832530975}],"sentiment":"neutral","sentiment_score":-0.2156316083855927,"channel":1,"num_words":32,"start":2407.3499,"end":2420.575},{"sentences":[{"text":"Yeah.","start":2420.245,"end":2420.745,"sentiment":"neutral","sentiment_score":-0.12776845693588257}],"sentiment":"neutral","sentiment_score":-0.12776845693588257,"channel":0,"num_words":1,"start":2420.245,"end":2420.745},{"sentences":[{"text":"that's never been found, and then other police has closed the case and 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term.","start":3624.7349,"end":3627.555,"sentiment":"neutral","sentiment_score":-0.25108166473607224}],"sentiment":"neutral","sentiment_score":-0.25108166473607224,"channel":1,"num_words":12,"start":3624.7349,"end":3627.555},{"sentences":[{"text":"Yeah.","start":3628.0,"end":3628.32,"sentiment":"neutral","sentiment_score":-0.04735299572348595},{"text":"No.","start":3628.32,"end":3628.56,"sentiment":"neutral","sentiment_score":-0.11496125161647797},{"text":"A 100%.","start":3628.56,"end":3629.46,"sentiment":"neutral","sentiment_score":-0.012030232697725296},{"text":"100%.","start":3629.52,"end":3630.34,"sentiment":"neutral","sentiment_score":0.015430133789777756},{"text":"Alright.","start":3631.8848,"end":3632.2048,"sentiment":"neutral","sentiment_score":0.3286098837852478}],"sentiment":"neutral","sentiment_score":0.02627755080660184,"channel":0,"num_words":6,"start":3628.0,"end":3632.2048},{"sentences":[{"text":"Wonderful.","start":3632.2048,"end":3632.6848,"sentiment":"positive","sentiment_score":0.64018714427948},{"text":"Well,","start":3632.6848,"end":3632.9248,"sentiment":"positive","sentiment_score":0.53814697265625}],"sentiment":"positive","sentiment_score":0.589167058467865,"channel":0,"num_words":2,"start":3632.2048,"end":3632.9248},{"sentences":[{"text":"Awesome.","start":3632.7349,"end":3633.2349,"sentiment":"positive","sentiment_score":0.714513897895813}],"sentiment":"positive","sentiment_score":0.714513897895813,"channel":1,"num_words":1,"start":3632.7349,"end":3633.2349},{"sentences":[{"text":"thank you so much, Josh.","start":3632.9248,"end":3634.365,"sentiment":"positive","sentiment_score":0.7603258728981018},{"text":"Keep a lookout for that email, and anything you need, just let me know.","start":3634.365,"end":3637.8848,"sentiment":"positive","sentiment_score":0.49988267038549694},{"text":"Okay?","start":3637.8848,"end":3638.3848,"sentiment":"neutral","sentiment_score":0.30774837732315063}],"sentiment":"positive","sentiment_score":0.5553867563605308,"channel":0,"num_words":20,"start":3632.9248,"end":3638.3848},{"sentences":[{"text":"Perfect.","start":3638.8389,"end":3639.3188,"sentiment":"positive","sentiment_score":0.7120159864425659},{"text":"Thank you so much for your help.","start":3639.3188,"end":3640.7788,"sentiment":"positive","sentiment_score":0.8024533305849347}],"sentiment":"positive","sentiment_score":0.7911486625671387,"channel":1,"num_words":8,"start":3638.8389,"end":3640.7788},{"sentences":[{"text":"No worries.","start":3641.2449,"end":3641.9648,"sentiment":"positive","sentiment_score":0.4228779077529907},{"text":"We'll fix it.","start":3641.9648,"end":3643.025,"sentiment":"positive","sentiment_score":0.5570396582285563}],"sentiment":"positive","sentiment_score":0.5033749580383301,"channel":0,"num_words":5,"start":3641.2449,"end":3643.025},{"sentences":[{"text":"Peace.","start":3643.5588,"end":3644.0588,"sentiment":"positive","sentiment_score":0.6165334582328796},{"text":"Have a good rest of your time.","start":3644.199,"end":3645.239,"sentiment":"positive","sentiment_score":0.6683100206511361}],"sentiment":"positive","sentiment_score":0.6618379503488541,"channel":1,"num_words":8,"start":3643.5588,"end":3645.239},{"sentences":[{"text":"Okay.","start":3644.9248,"end":3645.4248,"sentiment":"neutral","sentiment_score":0.23974135518074036}],"sentiment":"neutral","sentiment_score":0.23974135518074036,"channel":0,"num_words":1,"start":3644.9248,"end":3645.4248},{"sentences":[{"text":"Bye.","start":3645.239,"end":3645.739,"sentiment":"neutral","sentiment_score":-0.08052010834217072}],"sentiment":"neutral","sentiment_score":-0.08052010834217072,"channel":1,"num_words":1,"start":3645.239,"end":3645.739}]},"summary":{"result":"success","short":"The representative asks the customer about their work history and past experiences with mental health. They discuss their involvement in a support pension program and involvement in a motor vehicle accident. The conversation covers estate planning, finances, and risk management. The representative provides information on insurance policies and advises the customer on managing finances and staying on their financial commitments. They also mention a call with the team and provide a guide for the next document. The speaker informs the customer that they will be away for 12 months and will send a cash flow and budget spread sheet email. The customer is instructed to respond to the email and the speaker will update them on their progress. They also mention the possibility of a baby and the importance of seeing someone experiencing the wonder of things."},"intents":{"segments":[{"text":"you still have time to go over your interview today? Yeah.","start_word":101,"end_word":111,"intents":[{"intent":"Go over interview","confidence_score":0.37052476}]},{"text":"Now before I do kind of jump into things as well, I do need to let you know that our calls are being recorded for quality and coaching Quality purposes, train. if Yep.","start_word":153,"end_word":185,"intents":[{"intent":"Record call","confidence_score":0.006116078},{"intent":"Offer assistance","confidence_score":0.0043486636}]},{"text":"Now, Joshua, before I kind of jump into things with you, I do like to start by asking if there is anything specific that you were hoping to get out of the review today or any particular that you might have or whether it's just a bit of an update and see where everything's at?","start_word":209,"end_word":263,"intents":[{"intent":"Ask about specifics","confidence_score":0.0010993663},{"intent":"Get update on financial status","confidence_score":0.00051783316}]},{"text":"The hardest part has just been a lot slower than I thought but expected, but then I never really expected to be gauging how long it takes to recover from from my brain injury. Yes.","start_word":451,"end_word":485,"intents":[{"intent":"Assess rehabilitation progress","confidence_score":0.0095162485}]},{"text":"I've got a mug of sugar free gold on one hand, her lead in the other.","start_word":704,"end_word":719,"intents":[{"intent":"Manage resources","confidence_score":0.0010494374}]},{"text":"really worried about any of it.","start_word":1403,"end_word":1408,"intents":[{"intent":"Expressing anxiety","confidence_score":0.01559996}]},{"text":"I didn't want a falling glass. It's been pretty exciting. It's just like, oh, he almost died again. This time, he really almost died. yeah.","start_word":1420,"end_word":1444,"intents":[{"intent":"Explaining failure","confidence_score":0.00012910414}]},{"text":"And, you know, I'm very much of that belief as well that things do happen for a reason, and I think everything that I'm on by here.","start_word":1445,"end_word":1471,"intents":[{"intent":"Expressing belief","confidence_score":0.47662127},{"intent":"Expressing belief","confidence_score":0.38408065},{"intent":"Expressing belief","confidence_score":0.113904454},{"intent":"Expressing belief","confidence_score":0.23887776},{"intent":"Expressing belief in purpose","confidence_score":0.0011691776},{"intent":"Discussing future actions","confidence_score":0.0001947796}]},{"text":"all the struggles and everything that, you know, everyone goes through makes you stronger, and it makes you the person that you're meant to be. You know? A 100%.","start_word":1477,"end_word":1505,"intents":[{"intent":"Expressing personal struggles","confidence_score":0.0022240698}]},{"text":"Allow this to defeat me or to define me? Like, do you wanna be an overcomer or and it baffles me how people are, like, happy to be, like, toxic bond and be, like, oh, how messed up is this?","start_word":1581,"end_word":1620,"intents":[{"intent":"Emphasizing letting go of obstacles","confidence_score":0.000003042945}]},{"text":"And when it comes through assets, I do have here did you sell the motor vehicle, or do you still have it just not driving it? That's a tragedy.","start_word":2055,"end_word":2083,"intents":[{"intent":"Resolve vehicle theft","confidence_score":0.0002670727}]},{"text":"Now when it comes to estate planning as well, so for your superannuation, you can obviously make a nomination. So if something were to happen to you and you were to pass away, where you can then nominate who you want to receive that benefit. Now I can see here that we are waiting on those forms to come back from you for you to make a nomination. Do you remember Not really.","start_word":2784,"end_word":2856,"intents":[{"intent":"Make a nomination","confidence_score":0.13845803}]},{"text":"So on the form, you would select a legal personal representative, which essentially is just a fancy word saying that if something were to happen, it will go to your estate. And then in like, on your will, you can then nominate whoever you want, and you can split it across multiple people at different percentages. So it gives you that kind of flexibility. So that's kind of the the work around it. Does that make sense?","start_word":3191,"end_word":3267,"intents":[{"intent":"Choosing a personal representative","confidence_score":0.010182908}]},{"text":"Does that make sense?","start_word":3264,"end_word":3267,"intents":[{"intent":"Requesting information","confidence_score":0.00006001819}]},{"text":"And you can obviously just update your will if your circumstances or wishes changes, and you don't have to update the forms because it just says it goes to the will, if that makes Mhmm. sense. Yeah.","start_word":3408,"end_word":3444,"intents":[{"intent":"Update will","confidence_score":0.8395008}]},{"text":"So if you could access your emails for me if it's convenient to do so. Yeah.","start_word":3470,"end_word":3485,"intents":[{"intent":"Access email","confidence_score":0.05466578}]},{"text":"And in terms of cash flow for you at the moment, because, obviously, you mentioned the, I guess, goal of boosting your superannuation a little bit, especially for, like, the withdrawals that you have made, which obviously can be tricky while you are not, like, working or on the the pension.","start_word":3507,"end_word":3557,"intents":[{"intent":"Discuss superannuation goal","confidence_score":0.005182687}]},{"text":"So from a cash flow point of view, are you saving anything on a weekly basis, monthly, fortnightly, or is most things kind of going to cover, like, bills and expenses and stuff?","start_word":3558,"end_word":3590,"intents":[{"intent":"Analyze finances","confidence_score":0.000042788863}]},{"text":"So from a cash flow point of view, are you saving anything on a weekly basis, monthly, fortnightly, or is most things kind of going to cover, like, bills and expenses and stuff? Mhmm.","start_word":3558,"end_word":3591,"intents":[{"intent":"Discuss saving amount","confidence_score":0.0000046258565}]},{"text":"Actually, let's not reframe that. I'm just trying to think about how much it'll be measurable as because I am yeah. I'm looking to get moving to another place. So I've managed Mhmm. to put aside about save up about 2,100 towards a bonded new place. Oh, yes.","start_word":3617,"end_word":3664,"intents":[{"intent":"Manage savings","confidence_score":0.30928507}]},{"text":"The calculator is 258. Just shy to yeah.","start_word":3861,"end_word":3868,"intents":[{"intent":"Calculate contributions","confidence_score":0.063371144}]},{"text":"So it's like, Yeah. don't think of it like a bank account where you're putting aside savings, and if Correct. you need it, you can grab them. Correct.","start_word":4354,"end_word":4381,"intents":[{"intent":"Evaluate bank account availability","confidence_score":0.000008682135}]},{"text":"You could technically put in a dollar a week if you wanted. So, no, in terms of put it in, but also you wanna make sure it's worth it.","start_word":4487,"end_word":4515,"intents":[{"intent":"Clarify investment options","confidence_score":0.016016906}]},{"text":"What I might do is I will get the team to email you. It is like, just like it is a pretty simple and straightforward cash flow and budget spreadsheet. It is an Excel workbook, and then it allows you to put in, like, all your expenses.","start_word":4920,"end_word":4966,"intents":[{"intent":"Process expenses and budget","confidence_score":0.00032495472}]},{"text":"And sometimes it's a good like, even sometimes people find it really helpful for just, like, a an awareness point, especially if Yeah.","start_word":5341,"end_word":5363,"intents":[{"intent":"Creating awareness","confidence_score":0.0001830397}]},{"text":"I can easily cut this down, or I have five subscriptions on different TV shows that I might not need. Maybe I'll cut one out, and that saves me, you know, $10 a month. Like, it's it's little things we can work on together as well. Yeah.","start_word":5474,"end_word":5520,"intents":[{"intent":"Creating subscriptions","confidence_score":0.012950116}]},{"text":"of gives you a bit of a a bit of a breakdown so we can touch base and see if we need to make any changes or if things are going pretty good and having a bit of a look at your portfolio.","start_word":5928,"end_word":5970,"intents":[{"intent":"Review portfolio","confidence_score":0.049781643}]},{"text":"check with the insurances. Does that mean, like, your loss of income? A lot of those kinda help or Correct.","start_word":6071,"end_word":6090,"intents":[{"intent":"Check insurances","confidence_score":0.38750225},{"intent":"Check insurance coverage","confidence_score":0.15974845}]},{"text":"the fourth one is trauma insurance. And trauma insurance, have you ever heard of that before? No.","start_word":6327,"end_word":6343,"intents":[{"intent":"Fund trauma insurance","confidence_score":0.14025383}]},{"text":"So trauma insurance, it is one that most people don't know about as much because it is a policy you have to pay for out of Mhmm. pocket. So all the other three, you can have funded from superannuation, which obviously means you don't have to pay for it out of pocket. Yep.","start_word":6371,"end_word":6423,"intents":[{"intent":"Obtain insurance coverage","confidence_score":0.0016862544}]},{"text":"So how that one work is it covers you for kind of major traumatic events. So the biggest ones we see is, like, cancer, stroke, heart attack, neurological conditions, where it will give you a a payout.","start_word":6461,"end_word":6497,"intents":[{"intent":"Cover traumatic events","confidence_score":0.038801},{"intent":"Obtain insurance coverage for major traumatic events","confidence_score":0.00046643527}]},{"text":"Now with these four types of insurance as well, because it is kind of medically underwritten and tailored through each client, the way that it works is that an insurer will do an assessment on your your lifestyle, your health, your age, occupation, and anything health related that is preexisting, they will exclude. Yep.","start_word":6498,"end_word":6551,"intents":[{"intent":"Determine health insurance coverage and eligibility for insurance","confidence_score":3.155227e-8}]},{"text":"Yep.","start_word":6551,"end_word":6551,"intents":[{"intent":"Evaluate health concerns and occupational security","confidence_score":0.0000027588167}]},{"text":"So it it can obviously be very useful because if you if something were to happen and that would obviously put a lot of strain and stress on you financially, then having an insurance policy in place would help kind of facilitate that. But at the same time, you wanna make sure it's worth the money. So, obviously, you are paying for it. So you wanna make sure you have good amount of cover.","start_word":6643,"end_word":6716,"intents":[{"intent":"Cover financial coverage","confidence_score":0.00021544429}]},{"text":"And, also, obviously, with Healthwise, anything that is preexisting, they will exclude. Does that make sense?","start_word":6748,"end_word":6763,"intents":[{"intent":"Evaluate pitfalls of insurance coverage","confidence_score":7.555963e-7},{"intent":"Discuss preexisting insurance policies","confidence_score":0.012428004}]},{"text":"that's never been found, and then other police has closed the case and the yeah. Investigator that the who Yeah. is yeah. He didn't they didn't find anything much substantial. And, Yep.","start_word":6858,"end_word":6889,"intents":[{"intent":"Criticize incident outcomes","confidence_score":1.6939312e-7}]},{"text":"arguably, it's sort of almost better because if it then came down to that individual, how what like, I guess it's kinda still the same battle, but if the car was registered and Yes. if they had it in well, registered for the CTP insurance. So it's kinda still the same.","start_word":6890,"end_word":6940,"intents":[{"intent":"Discuss car registration","confidence_score":0.016660416}]},{"text":"if they had it in well, registered for the CTP insurance. So it's kinda still the same.","start_word":6924,"end_word":6940,"intents":[{"intent":"Mention car's registration","confidence_score":0.0000026781959}]},{"text":"But if they find the person that we're valued, whether they've got any income or assets to contribute to the the incident is considering they Yes.","start_word":6943,"end_word":6968,"intents":[{"intent":"Discuss personal valuation","confidence_score":0.0010868529},{"intent":"Evaluate potential contributors to incident","confidence_score":0.00009525495}]},{"text":"So, yeah, that those are good to be aware of. All of them probably more more value for me to look at potentially integrating a little bit down along Yes. when yeah.","start_word":6997,"end_word":7028,"intents":[{"intent":"Inquire","confidence_score":0.0013157573}]},{"text":"All of them probably more more value for me to look at potentially integrating a little bit down along Yes. when yeah.","start_word":7006,"end_word":7027,"intents":[{"intent":"Integrate","confidence_score":0.6847126}]},{"text":"So it's something we can assess.","start_word":7078,"end_word":7083,"intents":[{"intent":"Assess","confidence_score":0.6157035},{"intent":"Assess","confidence_score":0.52061135}]},{"text":"So, obviously, depending on how the rehab goes, how everything's going health wise, and if you do, you know, go back to work or depending on where situation is at, we can then always, at any point, have a look at that for you as well, especially, hopefully, your super keeps boosting a little bit, and then that can kind of offset a little bit as well.","start_word":7093,"end_word":7159,"intents":[{"intent":"Overcome","confidence_score":0.014577011}]},{"text":"I document had a should quick say look here. performance with IRR.","start_word":7328,"end_word":7339,"intents":[{"intent":"Document","confidence_score":0.3097428}]},{"text":"So that is basically just the return on your investments, Mhmm. which is really good given the market we have had in the last twelve months.","start_word":7440,"end_word":7465,"intents":[{"intent":"Market returns","confidence_score":0.00031139454}]},{"text":"go to a nicer home to adapt that Yes.","start_word":7716,"end_word":7724,"intents":[{"intent":"Adapt","confidence_score":0.03168843}]},{"text":"What else can we do to help boost your fee from because you have had a bit of money out is if you were in a super defensive option was to kind of if you would be comfortable potentially increase the risk, which you are already in a very good position.","start_word":7797,"end_word":7847,"intents":[{"intent":"Help boost fee","confidence_score":0.003835614}]},{"text":"And that basically shows you as you said, it's just like a good visual representation of what we are talking about when we're talking about the market. Seems like you are pretty across that, which is good. And like you just said as well, it shows you that long term market always goes up. The short term, depending on what is going on in the world, you will have some ups and downs and market fluctuations.","start_word":7984,"end_word":8059,"intents":[{"intent":"Understand market dynamics","confidence_score":0.063922524}]},{"text":"You do have time for these kind of short term fluctuations in order to grow your super as much and as quickly as possible for you.","start_word":8080,"end_word":8105,"intents":[{"intent":"Grow super fast","confidence_score":0.012880133}]},{"text":"As you scroll through, you will see the directors, our team, our advisers, and everybody.","start_word":8495,"end_word":8509,"intents":[{"intent":"Scroll through","confidence_score":0.16725564},{"intent":"Scroll through","confidence_score":0.3017318},{"intent":"Scroll through","confidence_score":0.18744785},{"intent":"Scroll through","confidence_score":0.077589385}]},{"text":"And if you do wanna put a face to the voice so you know who you are speaking with, I am also in there on page 10 if you do wanna put a face to the voice. Okay. Cool.","start_word":8518,"end_word":8556,"intents":[{"intent":"Put face to voice","confidence_score":0.7951958}]},{"text":"What So should be as is you it on scroll there? through, you will see a couple of people. Again, I I can't jump to, like, document five and document six. No. That's okay. You can always go and have a look Interesting. at it. I've never even seen yes. Spoken to Seth because he was my initial Yes. You can manager.","start_word":8577,"end_word":8638,"intents":[{"intent":"Confirm information","confidence_score":0.011191664}]},{"text":"You can always go and have a look Interesting. at it.","start_word":8611,"end_word":8621,"intents":[{"intent":"Check information","confidence_score":0.0036897503}]},{"text":"I've never even seen yes. Spoken to Seth because he was my initial Yes. You can manager.","start_word":8622,"end_word":8638,"intents":[{"intent":"Identify oneself","confidence_score":0.001983942}]},{"text":"I've never even seen yes. Spoken to Seth because he was my initial Yes. You can manager. see him in That there? much is the first time I've seen him. Yeah.","start_word":8622,"end_word":8652,"intents":[{"intent":"Look at someone","confidence_score":0.003092174}]},{"text":"You can manager. see him in That there?","start_word":8636,"end_word":8643,"intents":[{"intent":"Speak to manager","confidence_score":0.00397679}]},{"text":"And you can also see, if you scroll through, you will see our our chief of staff crew.","start_word":8759,"end_word":8776,"intents":[{"intent":"See chief of staff","confidence_score":0.006376658}]},{"text":"You'll see Connor, which is head of business operations.","start_word":8777,"end_word":8785,"intents":[{"intent":"Confirm head of business operations","confidence_score":0.0076076896}]},{"text":"You'll see Connor, which is head of business operations. And then you will see our head of advice, Larissa, and our senior adviser, Tommy, as well.","start_word":8777,"end_word":8802,"intents":[{"intent":"Dial leader of staff","confidence_score":0.000037411217}]},{"text":"And then if you scroll to the next page, you will see myself next to my colleague, Dana, as well.","start_word":8804,"end_word":8823,"intents":[{"intent":"Scroll to next document","confidence_score":0.021711633}]},{"text":"So that one here, it is just a compliance form. Basically, what it is is just to say that you are happy for us to keep your tax file number secure and safe on file. We already have it, so you don't need to provide it. But it will ask you to add a little signature there if you are happy to do so. Mhmm. Yeah.","start_word":8874,"end_word":8939,"intents":[{"intent":"Add signature to tax phone number","confidence_score":0.004565947}]},{"text":"add the date, I believe, once you've add the one the signature. Oh, I did.","start_word":8974,"end_word":8988,"intents":[{"intent":"Add date and date","confidence_score":0.035906054}]},{"text":"I can submit button or just next document. Does it?","start_word":9006,"end_word":9015,"intents":[{"intent":"Submit button","confidence_score":0.41049638}]},{"text":"So this one here, this is a consent to new ongoing fee arrangement, hub twenty four. Mhmm.","start_word":9032,"end_word":9048,"intents":[{"intent":"Confirm consent for fee arrangement","confidence_score":0.006803347}]},{"text":"But by signing this otherwise, it just allows us to manage all your investments and super and everything for you in the mean Yeah. time.","start_word":9136,"end_word":9160,"intents":[{"intent":"Manage investments","confidence_score":0.6749855}]},{"text":"And what I will do is when I send you the cash flow and budget email that'll come directly from me, I will cc my colleague Jenna into that email so that you have her direct email as Oh, perfect.","start_word":9513,"end_word":9552,"intents":[{"intent":"Send email","confidence_score":0.16825317}]},{"text":"I'll put it I'll put a reminder in my calendar for about three months time and then see if it's there Yes. by that point and then reset it for six months because I'm hoping Yeah.","start_word":9555,"end_word":9590,"intents":[{"intent":"Reset reminder","confidence_score":0.14937165}]},{"text":"So And, yeah, and we wanna set you up for your future in whatever way, whether that is some through super retirement, whether that's some other means, whatever it is.","start_word":9726,"end_word":9755,"intents":[{"intent":"Set up future","confidence_score":0.04447508}]},{"text":"And, yeah, we are here to help you through all of it.","start_word":9774,"end_word":9785,"intents":[{"intent":"Provide assistance","confidence_score":0.10856451}]}]},"sentiments":{"segments":[{"text":"Financial. How you going? Yeah.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.13260218501091003},{"text":"Good.","start_word":5,"end_word":5,"sentiment":"positive","sentiment_score":0.5258941650390625},{"text":"This is Joshua? Yep. Yep. It is. Can you hear Is me that okay? Yeah. Can you hear me? Yep. Yep. I had to turn it up a little bit for a second there, but I got you now.","start_word":6,"end_word":44,"sentiment":"neutral","sentiment_score":0.02039499953389168},{"text":"I figured Wonderful.","start_word":45,"end_word":47,"sentiment":"positive","sentiment_score":0.35570281744003296},{"text":"you have to do this at some point. So 24091985. Yep. And just full name and date of birth, please. Oh, yep. That was what 24091985 is. And Joshua Gordon Harriet.","start_word":48,"end_word":78,"sentiment":"neutral","sentiment_score":0.05706673860549927},{"text":"Perfect.","start_word":79,"end_word":79,"sentiment":"positive","sentiment_score":0.483008325099945},{"text":"And just your address as well, Joshua? Hopefully, he's down at 6 Erbacher Road, Nanville. Yep. That's the one. And Sweet. you still have time to go over your interview today? Yeah. Definitely. Yes.","start_word":80,"end_word":113,"sentiment":"neutral","sentiment_score":0.16347862780094147},{"text":"I am Perfect.","start_word":114,"end_word":116,"sentiment":"positive","sentiment_score":0.4976770579814911},{"text":"walking my dog at the same time, so if you give any kind of traffic noise in the background, as long as they can hear each other, then that's all we're about.","start_word":117,"end_word":148,"sentiment":"neutral","sentiment_score":0.30160167813301086},{"text":"That is all good.","start_word":149,"end_word":152,"sentiment":"positive","sentiment_score":0.6211110949516296},{"text":"Now before I do kind of jump into things as well, I do need to let you know that our calls are being recorded for quality and coaching Quality purposes, train. if Yep. that's okay. Yep.","start_word":153,"end_word":188,"sentiment":"neutral","sentiment_score":0.039082933217287064},{"text":"Beautiful.","start_word":189,"end_word":189,"sentiment":"positive","sentiment_score":0.46365809440612793},{"text":"So gee, you can't half tell I worked in a call center for a while.","start_word":190,"end_word":204,"sentiment":"neutral","sentiment_score":0.10937473177909852},{"text":"That is all good.","start_word":205,"end_word":208,"sentiment":"positive","sentiment_score":0.4184243679046631},{"text":"Now, Joshua, before I kind of jump into things with you, I do like to start by asking if there is anything specific that you were hoping to get out of the review today or any particular that you might have or whether it's just a bit of an update and see where everything's at? Bit of an update and I guess Mhmm. also the best possible way to move forward where things are at currently because, obviously, there's been the dental emergency and there's been a couple of financial Yes. emergencies. And, yeah, I'm sorry to get things turned around. I Yep. Oh, may that's have a good. note on my file in regards to a pretty bad accident that I was in in '20 Yes. '24. So Yeah. I'm trying to I'm just doing support pension at the moment and just going through my rehab outside of hospital to, Yep. Yeah. yeah, to get back to sort of what will fit with working and what it can try to do with the whole limpy brain. But, anyways, I'm still Yeah. Yeah.","start_word":209,"end_word":391,"sentiment":"neutral","sentiment_score":-0.010975153841933266},{"text":"walking and still talking, so that's good.","start_word":392,"end_word":398,"sentiment":"positive","sentiment_score":0.38671040534973145},{"text":"And That's I wasn't good. saying that to be, like, No. I you know. know, for That's me good. because No. No. It's good information. And yeah. are you Kinda just the feeling background. how's the rehab and everything going? Are you is that all going okay? Yeah.","start_word":399,"end_word":446,"sentiment":"neutral","sentiment_score":0.005641479045152664},{"text":"It's going well.","start_word":447,"end_word":449,"sentiment":"positive","sentiment_score":0.37405288219451904},{"text":"Yeah? The hardest part has just been a lot slower than I thought but expected, but then I never really expected to be gauging how long it takes to recover from from my brain injury. Yes. Because the hard thing is all the time, I'm like, I feel fine. What do I even need this for? But finally getting a bit more humble with it and tracking, Yep. like, the smaller gains rather than my normal style of one, just go turbo. And if that doesn't work, then going turbo, we're not doing anything. Like, kinda Yeah. all or nothing. But so, yeah, it's but what I was mentioning, that is, like, definitely important is, like, where where the soup is at Yeah. Mhmm. and what I can do to kinda game plan with that so that I can still be or know what's possible to keep it growing and Yep. recover from what I needed to grab on and keep it growing Yes. and suggestions on what is the best path for me to take with my current, yeah, scenario and yada yada Yep. yada. No. Perfect. No. That totally makes sense. So if we start with your superannuation. Sorry. I have sent you an email with a couple of documents. Mhmm. Do you have access to that on your phone, or is it a bit hard, obviously, if you're out walking the dog at the moment? I'll just double back because I'm not actually too far from home. But, yeah, well, Okay. I've got a mug of sugar free gold on one hand, her lead in the other. So Well, I don't what know if I'm I might multitasking. no. That's okay. What I might do first then is when you get back home, we can go through the documents. And in the meantime, while you're walking, to make it easier, I'll just go through a bit of a fact find because you don't need to access anything at at that time. It's just answer a couple of questions, and that might make it a bit easier. Okay.","start_word":450,"end_word":799,"sentiment":"neutral","sentiment_score":0.007316451445221901},{"text":"Cool. That's a good Yep. good agenda. Perfect.","start_word":800,"end_word":807,"sentiment":"positive","sentiment_score":0.582630455493927},{"text":"So when it comes through and this is just to see as well if there is anything that has changed and if we need to make any changes to your advice because of your circumstance or anything like that. So bear with me as I run through this. Now personal information, I have you down here as that you are single with no financial dependence. Is that correct? Correct. I don't Yep. know if the dog cancel the financial dependent, but not. Yeah. Kind of.","start_word":808,"end_word":892,"sentiment":"neutral","sentiment_score":0.021533450111746788},{"text":"They are very expensive.","start_word":893,"end_word":896,"sentiment":"negative","sentiment_score":-0.37951382994651794},{"text":"I have a lab I can myself, do. so I know the feeling. Well, What luckily, kind of she's dog pretty do you hardy. have? Yeah. Because she's at Ridgeback. Yep. It's a Ridgeback Labrador Dingo Cross. Oh, wow. Yeah. Nice. So full Is mix. that kind Yeah. She of looks goldeney color? yeah. 100% gold, and then she's Yeah. got, like, the Ridgeback ridge Like with the the hackles Freddy. that go all the way down to the tail, which kinda go Yeah. off. She's real bad with other dogs. But then it's Yeah. got the white chest and the white on the paws and kind of the dingo looking head. But Aw. loves people.","start_word":897,"end_word":1012,"sentiment":"neutral","sentiment_score":0.017204649746418},{"text":"It's great with That's people. great.","start_word":1013,"end_word":1018,"sentiment":"positive","sentiment_score":0.356600284576416},{"text":"Just That's yeah.","start_word":1019,"end_word":1021,"sentiment":"neutral","sentiment_score":0.12979167699813843},{"text":"She was well, rescue slash me taking it off the really shit.","start_word":1022,"end_word":1033,"sentiment":"negative","sentiment_score":-0.6407760381698608},{"text":"Announcement that I had that got her to impress a girl and then pretty much once the novelty of it faded, just was sort of abandoning her at home, leaving locked up, great.","start_word":1034,"end_word":1066,"sentiment":"neutral","sentiment_score":-0.24406111240386963},{"text":"and she was all upset all the time with that, of course. And then I had to kick him out for not paying rent.","start_word":1067,"end_word":1090,"sentiment":"negative","sentiment_score":-0.37560760974884033},{"text":"And then Yeah. he was kinda like, oh, did you wanna keep the dogs? And, initially, I said no because the place didn't have the fence, and they didn't wanna be stuck on the chain. And I didn't want him to have an excuse to just, oh, can you go and see the dog? Because Yeah.","start_word":1091,"end_word":1146,"sentiment":"neutral","sentiment_score":-0.14677385985851288},{"text":"I was like a absolute parasite.","start_word":1147,"end_word":1152,"sentiment":"negative","sentiment_score":-0.5678799152374268},{"text":"I mean, he means well. Kinda got Yeah. some good in there. But, anyways, so, yeah, she had a little bit of a tough spring in there. And then when I was in hospital, I think something must have happened with another dog with the initial kinda bit of a degenerate that was holding her initially before my family took her up in and then got her into some better calm.","start_word":1153,"end_word":1223,"sentiment":"neutral","sentiment_score":-0.1777166873216629},{"text":"So because I feel like she's been more aggressive at dogs than she ever was before.","start_word":1224,"end_word":1239,"sentiment":"negative","sentiment_score":-0.4684789478778839},{"text":"So, anyway, Mhmm. that's the backstory of Bunny from where Yeah. she's at and where she comes from. At least she's in a better place now, and she has you, and that's what matters. Yeah. Just adjusting to not having a license because of the seizures and trying to get the past twelve months for that. Get that Yeah. back Yep. so I can start taking to the beach again to walk through Yeah. with something. Oh, at least But it's at least this sounds like everything is starting slowly to turn anyway for you, hopefully. And from Yeah. here Yeah. on, they will you know, everything will work out the way it's supposed to. 100%. And Yeah. I'm not not the type of person to wallow in it, but I it kinda Yeah. it overcame me for a bit. But overall, I'm like, I think it'll last like a movie. I'm like, this is pretty pretty crazy adventure one, but I'm Yeah.","start_word":1240,"end_word":1402,"sentiment":"neutral","sentiment_score":0.05594236673387282},{"text":"really worried about any of it.","start_word":1403,"end_word":1408,"sentiment":"negative","sentiment_score":-0.3735828697681427},{"text":"It's like, Yeah. I wouldn't And have that's any other way. I didn't want a falling glass. It's been pretty exciting. It's just like, oh, he almost died again. This time, he really almost died. yeah.","start_word":1409,"end_word":1444,"sentiment":"neutral","sentiment_score":-0.16512498259544373},{"text":"And, you know, I'm very much of that belief as well that things do happen for a reason, and I think everything that I'm on by here.","start_word":1445,"end_word":1471,"sentiment":"positive","sentiment_score":0.3366761803627014},{"text":"all the struggles Sorry, mate.","start_word":1472,"end_word":1476,"sentiment":"neutral","sentiment_score":0.11935186386108398},{"text":"all the struggles and everything that, you know, everyone goes through makes you stronger, and it makes you the person that you're meant to be.","start_word":1477,"end_word":1501,"sentiment":"positive","sentiment_score":0.4544885456562042},{"text":"You know?","start_word":1502,"end_word":1503,"sentiment":"neutral","sentiment_score":0.22225593030452728},{"text":"A 100%.","start_word":1504,"end_word":1505,"sentiment":"positive","sentiment_score":0.3516218662261963},{"text":"And it's just the simplest sort of choice of where you're gonna respond to it or react. Yep. It's some or how it's put Exactly. well by another mentor once. It said whether you're leading into the being the victim, the hero, Yep. or the villain, there's always Yep. a payoff for the role Yes. and for the teacher to be the other one. But yeah. And it's like, all the whole what is it? Allow this to defeat me or to define me? Like, do you wanna be an overcomer or and it baffles me how people are, like, happy to be, like, toxic bond and be, like, oh, how messed up is this?","start_word":1506,"end_word":1620,"sentiment":"neutral","sentiment_score":-0.01062973402440548},{"text":"Oh, no. It's messed up.","start_word":1621,"end_word":1625,"sentiment":"negative","sentiment_score":-0.4014468193054199},{"text":"And I'll be sitting there going I'll literally say, what are you gonna be doing about it? Oh, yeah. Someone should do something. I'm like, why wouldn't you do something about it? You clearly care so much about it. All Yeah. the people that are fully like, oh, life is absolutely pointless. There's no point with it. How it fits my car, but I just might you could just kill yourself then. If if Yeah. that's what you really think, you Yeah. tap out, which Yeah. I'm I'm not Yeah. advocating to see what he's there. Yes. No. No. I get it. It's just yeah. If you if you're willing to complain about something, then and if you have the means to do Yeah. so, then you can turn it around yourself. You know? And So to change how you feel about it, it'll change the thing. Don't yeah. get No.","start_word":1626,"end_word":1776,"sentiment":"neutral","sentiment_score":-0.1328168140341904},{"text":"so attached to it that it finds you negatively instead of gonna keep coming back to it, like, thinking like a scabbing soul.","start_word":1777,"end_word":1799,"sentiment":"negative","sentiment_score":-0.4408974051475525},{"text":"No. A 100%. No. I agree with you, and I I think that's the best attitude to have, for sure.","start_word":1800,"end_word":1819,"sentiment":"neutral","sentiment_score":0.0928821861743927},{"text":"So so that's really good to hear that things things are starting to kind of come back around a little bit for you.","start_word":1820,"end_word":1842,"sentiment":"positive","sentiment_score":0.43550485372543335},{"text":"And I can see here as well that we don't have a next of kin on file for you. Now this can be anybody, and that is just someone that we can contact if for some reason we can't get in touch with you. It is just a point of contact to make sure you're okay. Do you have someone you would like to nominate? Yep. And with me, I'll check my ad on my Yep. because Perfect. his dad mom's I just doing pretty well, but that's his yeah. dad's got hit 90. Yeah. Wait. We'll 90 put eight. it Eight. dad. Sorry. No. That's all good. And his con his name. Sorry? Gordon, g o r d o Yep. n, Harriet, h for a r r, I o d d. Beautiful. And best contact number for him? Yep. Just pulling that up now. Currently, 0432 Four three two. Yep. 954 954. Yep. no. 461. 461. Beautiful.","start_word":1843,"end_word":2000,"sentiment":"neutral","sentiment_score":0.05155171826481819},{"text":"Thank you so much.","start_word":2001,"end_word":2004,"sentiment":"positive","sentiment_score":0.4880594909191131},{"text":"Yep.","start_word":2005,"end_word":2005,"sentiment":"neutral","sentiment_score":0.20131155848503113},{"text":"Beautiful. Thank you so much.","start_word":2006,"end_word":2010,"sentiment":"positive","sentiment_score":0.4645211696624756},{"text":"And, obviously, you mentioned that you are on the support pension at the moment. Do you know roughly how much you get from that? Yeah. Weekly It's or about fortnightly? yeah. Fortnightly, it's just around about 1,400 a fortnight. 1,400 a fortnight. Yep.","start_word":2011,"end_word":2053,"sentiment":"neutral","sentiment_score":0.0541871158882629},{"text":"Perfect.","start_word":2054,"end_word":2054,"sentiment":"positive","sentiment_score":0.5084235668182373},{"text":"And when it comes through assets, I do have here did you sell the motor vehicle, or do you still have it just not driving it?","start_word":2055,"end_word":2080,"sentiment":"neutral","sentiment_score":-0.02803976833820343},{"text":"That's a tragedy. Stolen.","start_word":2081,"end_word":2084,"sentiment":"negative","sentiment_score":-0.588781476020813},{"text":"Stolen? I trust yeah. I trusted the Oh, absolute wrong person to kinda be, like, facilitate yeah. being my driver. And, yeah, he Yeah. was patching stuff up on it, and I was getting him through, like, errands and crap for me. But I thought, oh, well, he's looking after his fix and stuff. This would be sweet.","start_word":2085,"end_word":2142,"sentiment":"neutral","sentiment_score":-0.19190770387649536},{"text":"And then just, yeah, disappeared with it one day and had a cops ringing me saying they found the last place in the bin.","start_word":2143,"end_word":2166,"sentiment":"negative","sentiment_score":-0.3869313895702362},{"text":"And then when I'm asking him about it, he's like, oh, yeah.","start_word":2167,"end_word":2178,"sentiment":"neutral","sentiment_score":-0.2921552360057831},{"text":"Someone broke into the top of your work at and blah blah blah. All this and my family would chase them up.","start_word":2179,"end_word":2200,"sentiment":"negative","sentiment_score":-0.4391939342021942},{"text":"Every time there was just some story and some elaborate lie. But where I stuffed up and shouldn't have been, it was a background insurance, but because Yes. my funds were controlled by the public trustee at the time, I basically said to them, initially, I wanna go with this insurance. And they said, well, this is the insurance that we recommend. I was like, Connor, Okay. I wanna go with the law. And then Yeah. he said, I'll I'll I'll pay for it now. Just put it on my insurance. And then when I told them that, they tried to stop me, but they kinda couldn't. And I can't blame them, but it's a little bit like, Yeah. just let me Yeah. do Yeah. what I wanted to do then.","start_word":2201,"end_word":2331,"sentiment":"neutral","sentiment_score":-0.1422305852174759},{"text":"But, yeah, not the best.","start_word":2332,"end_word":2336,"sentiment":"negative","sentiment_score":-0.33416834473609924},{"text":"Long for thinking. So, Yeah. basically, Okay. I don't know whether he changed it on his insurance or whether it just got chopped up and used somewhere else.","start_word":2337,"end_word":2364,"sentiment":"neutral","sentiment_score":-0.24302132427692413},{"text":"I don't know what happened.","start_word":2365,"end_word":2369,"sentiment":"negative","sentiment_score":-0.3423615097999573},{"text":"I just know haven't seen it again. I've somewhat accepted now that I won't. Yeah. Yeah. Precept. No. That's what it is. No. That that is that's yeah. Sounds like you need some new friends. Some of them hasn't been very nice from the sounds of it. Yeah. Now, Josh, do you have any other assets in your name otherwise? Nothing outside, like, household contents. No. But Okay. then And that's just content, not a TV, how much but would it's you like say? oh, man. I'd say probably just like also tech man and stuff like that. I would say about Mhmm. maybe 800 or thousand boxes, but probably 800. Yeah. Yep.","start_word":2370,"end_word":2482,"sentiment":"neutral","sentiment_score":-0.03599044466308788},{"text":"Perfect.","start_word":2483,"end_word":2483,"sentiment":"positive","sentiment_score":0.37593600153923035},{"text":"And any other, like, personal loans or credit card or debt or anything? No. No. That's so I'd That's positive good. this Yeah. to the public trustee thing because they kinda negotiated and shut down a lot of that. And, Yeah. I mean, my credit score is absolutely close, but at the same time, At least I know you it's don't have I just any wait debt that you're out. paying off, so Yeah.","start_word":2484,"end_word":2557,"sentiment":"neutral","sentiment_score":0.12555041909217834},{"text":"that's great.","start_word":2558,"end_word":2559,"sentiment":"positive","sentiment_score":0.5041050910949707},{"text":"Yeah.","start_word":2560,"end_word":2560,"sentiment":"neutral","sentiment_score":0.21953481435775757},{"text":"Oh, that's perfect.","start_word":2561,"end_word":2563,"sentiment":"positive","sentiment_score":0.362225204706192},{"text":"And let me see here. When it comes through, obviously, health and lifestyle, we've kind of already touched on it a little bit. But are you a smoker or a nonsmoker? Vapo? Yep. Perfect. And aside from kind of what we've touched on with your health, is there any other have you had any other changes to your health or injuries or anything else? I tripped on some stairs the other the other week, like, about three weeks ago and got what is it they call it? Bursitis of the left knee, but that's Okay. covered now. So Okay. I haven't Okay. done That's anything good. real damage wise with it. It's kinda good. Yeah. Okay.","start_word":2564,"end_word":2679,"sentiment":"neutral","sentiment_score":0.015695231035351753},{"text":"Impressive, Oh, really, but that's that's really good.","start_word":2680,"end_word":2687,"sentiment":"positive","sentiment_score":0.4684546291828155},{"text":"Okay.","start_word":2688,"end_word":2688,"sentiment":"neutral","sentiment_score":0.2881414592266083},{"text":"Perfect.","start_word":2689,"end_word":2689,"sentiment":"positive","sentiment_score":0.40179112553596497},{"text":"And when it comes to estate planning, do you have a a will or power of attorney? I know, obviously, that was removed, but do you have one in place if you wanted to? Like, do you still have a nomination if you ever want to action the power of attorney, or did that kind of all get canceled? Yeah. That all got canceled when I it's liberated from the public trustee. So I haven't made, I guess, like, a better word, private arrangement to replace that Yep. since then. Yep. No. That's okay. Now when it comes to estate planning as well, so for your superannuation, you can obviously make a nomination. So if something were to happen to you and you were to pass away, where you can then nominate who you want to receive that benefit. Now I can see here that we are waiting on those forms to come back from you for you to make a nomination. Do you remember Not really. So well, I've got a vague recollection of some coming through, seeing them, and then I Mhmm. was like, had a couple of people that I was well, it was more than one person, so I wasn't sure how to do that yet. So it might be probably still a bit of a pending, Okay. No. That's okay. really. Would you would you like us to resend you the form so you have them if you're not sure where they are? Yeah. Sure. No. That'd be good. Yeah? And do you do you have access to a printer, or do you prefer it to be posted out to you? What's easiest Oh, for no. you? I've I've got a screenshot. Okay.","start_word":2690,"end_word":2977,"sentiment":"neutral","sentiment_score":-0.0024845152866974887},{"text":"Perfect. I will get the team to email it to you.","start_word":2978,"end_word":2988,"sentiment":"positive","sentiment_score":0.357651025056839},{"text":"Now do you have any questions on how to complete it or who to nominate? Because they do make it quite strict through the legislation. Okay. So with that, to the legislation, is that like it needs to be, like, a de facto partner or a family member or like, what are the limitations on who it can be? Yeah. That yeah.","start_word":2989,"end_word":3050,"sentiment":"neutral","sentiment_score":-0.04151894897222519},{"text":"That's an excellent question.","start_word":3051,"end_word":3054,"sentiment":"positive","sentiment_score":0.5578001737594604},{"text":"So, basically, there are a couple of different variations. So nominate someone directly on the form has to be exactly like you said, either a spouse, a child, or someone who is financially dependent on you, or if you are in a interdependency relationship with someone, which basically has to be someone who needs to be financially dependent on you when you Mhmm. pass away, also someone that you have a close relationship with, living together, and providing each other financial domestic and personal care support. So they do make it quite strict. But for example, let's say you wanted to nominate your dad or your mom or siblings or cousins or nephews and nieces or friends, for example, you can still do it, but the way that you would do it is through a will. So on the form, you would select a legal personal representative, which essentially is just a fancy word saying that if something were to happen, it will go to your estate. And then in like, on your will, you can then nominate whoever you want, and you can split it across multiple people at different percentages. So it gives you that kind of flexibility. So that's kind of the the work around it. Does that make sense? No. It does. It does.","start_word":3055,"end_word":3272,"sentiment":"neutral","sentiment_score":0.08155308301569125},{"text":"Oh, thank Yes. you. Because Okay. I'm fine.","start_word":3273,"end_word":3280,"sentiment":"positive","sentiment_score":0.43199965357780457},{"text":"It's what's it straight to the, like, the ad agency brand kicking in was, like, oh, I probably have to make, like, a trust and then make them part of the trust, but now that there's already a a simpler Yes. option if Yes. it comes, like, if when it Yeah. comes Because to that. so yeah. Because so many people, like and sometimes if people wanna give it to charities or friends or, yeah, like parents, siblings, nephews, nieces, you know, businesses, and you can do that all through the will. But, basically, Okay. directly on the form, you would just select that legal personal representative and then, yeah, then get a will at some point where you can then stipulate exactly who you want. And you can obviously just update your will if your circumstances or wishes changes, and you don't have to update the forms because it just says it goes to the will, if that makes Mhmm. sense. Yeah. Yep.","start_word":3281,"end_word":3444,"sentiment":"neutral","sentiment_score":0.1996452334087069},{"text":"Yeah. Beautiful.","start_word":3445,"end_word":3446,"sentiment":"positive","sentiment_score":0.5916996002197266},{"text":"Now when it comes to, obviously, your superannuation, so are you home yet or still work walking? Oh, I was just yeah. Okay. So if you could access your emails for me if it's convenient to do so. Yeah. That's fine. I'm just turning the computer on. It's off of the news. It should take too long. No. That's okay. And in terms of cash flow for you at the moment, because, obviously, you mentioned the, I guess, goal of boosting your superannuation a little bit, especially for, like, the withdrawals that you have made, which obviously can be tricky while you are not, like, working or on the the pension. So from a cash flow point of view, are you saving anything on a weekly basis, monthly, fortnightly, or is most things kind of going to cover, like, bills and expenses and stuff? Mhmm. Mostly bills and expenses, Mhmm. but although in the past yeah. I'm getting closer to having a a bit of a baseline Yeah. savings cycle. Actually, let's not reframe that. I'm just trying to think about how much it'll be measurable as because I am yeah. I'm looking to get moving to another place. So I've managed Mhmm. to put aside about save up about 2,100 towards a bonded new place. Oh, yes. And I'm sure I'll see with all of this because I can probably use some of these biggest figures to work out. What's that? Okay. $2,121,100 is on there. Yeah. Because I'm basically endeavoring to keep, like, a buffer of at least sort of a thousand dollars for emergencies, which is something That's I've never good.","start_word":3447,"end_word":3720,"sentiment":"neutral","sentiment_score":0.04674112796783447},{"text":"been good at keeping in the past because I'm feeling a bit of a wing it type of character.","start_word":3721,"end_word":3739,"sentiment":"negative","sentiment_score":-0.3345012664794922},{"text":"I'm just trying to think of how long it would have been there. Probably over the yeah. It's about seven or eight months to get to that point of having 2,100. Bear with me. Right. Okay. Yeah. So really sitting in the spot of around $3.01, like, 2,100 Also, yeah, rough savings, I mean, some of it for a purpose, but then, obviously, once I'd moved to a new place, Mhmm. Yep. the delay is getting bond back. So it's just kind of being prepared Yes. that new place can pay the bond and get it back. So, yeah, Yep. and but over that being over sort of six months, and that's only about $500 a month for the thank goodness. The calculator is 258. Just shy to yeah. Let's just say $2.57 a fortnight. Oh, yeah.","start_word":3740,"end_word":3876,"sentiment":"neutral","sentiment_score":0.050941698253154755},{"text":"That's good.","start_word":3877,"end_word":3878,"sentiment":"positive","sentiment_score":0.5570544600486755},{"text":"That's what I'm trying to think. I mean, it's probably how long is a piece of string, but I'm thinking of what would be Yeah. a good amount to try and work into current finances for contributing to super like this. Any of a pension come across, or is it only from, like, an employer? I already kind of arrangement. So so there's a lot of different ways you can do it. So you can obviously, the employer is the there's a law that they have to put it in if you were working. But there's a lot of clients, obviously, they wanna put extra themselves or if they, like, are stay at home parents or, like you said, like, on, like, income support, whatever it might be, where you can make voluntary contribution into super yourself.","start_word":3879,"end_word":4015,"sentiment":"neutral","sentiment_score":0.08289169520139694},{"text":"So you can most definitely do that.","start_word":4016,"end_word":4022,"sentiment":"positive","sentiment_score":0.3910310268402099},{"text":"The only kind of thing to be mindful of, so you can do that whenever you want to. There are some restrictions on how much you Mhmm. can put in each year. But the thing to kind of be mindful of, especially if things are changing for you a little bit with moving. So by putting contributions into Sufam, it does mean that it's locked in until you meet a condition of release. So for Yeah. example, I was thinking if everything that. goes well, it it is locked in until you turn 60. So the the kind of thing to be mindful of is, is it the best time to do it right now with everything, obviously, changing moving wise? And if you are now getting to the point you are starting to save a little bit, which is fantastic, but at the same time, you don't want to put too much in now if you need that money for anything, if you're kind of a bit unsure with, you know, rehab and how long things are gonna take, it might be worth Yep. kind of holding up either for a few months or another, like, six months and then kind of see where things are at for you and how much you have been able to save up and when you have moved and then kind of assess because any point in the year, you can put money in. But, yeah, you just have to be mindful of, let's say, if you wanna put in $20 a week or whatever it might be, that obviously helps you so far, but it also means you don't have access to that money if you do need it. And if it's kind of just started to turn turn around for you, I would also be a little bit hesitant on locking that money in if something unforeseen happens and you do need access to it. Does that make sense? Yeah. It does. So it's like, Yeah. don't think of it like a bank account where you're putting aside savings, and if Correct. you need it, you can grab them. Correct. It's more that you are investing towards your future, which sounds a good turn of phrase, but it's Yes. like the being aware of that being more well, not permanent, but long term effect and Yes. Correct. managing what's accessible in terms of short term to, yes, see what's gonna Exactly. be the best factor in long term Yeah. or whether it's best to just, I mean, on that front, is there a a minimum? Because you said conditions around how much could be put in. Is there Mhmm. conditions around a minimum or a maximum? What are those kind of variables? Yeah. Minimum? No. You could technically put in a dollar a week if you wanted. So, no, in terms of put it in, but also you wanna make sure it's worth it. Because then if you put money in and it gets invested into your investments, then there's obviously, like, there's there's fees then there's obviously, like, there's there's fee sometimes with placing a trade on the investment. So you just have to be mindful of that a little bit, but, no, you could put five dollars a week or $10 a fortnight, or you could do whatever minimum amount that you would be comfortable with. The maximum sorry. There are two different categories depending on if you are doing it pretax or after tax. So if you were to put it in yourself and you wanna claim a a tax deduction on it, that is usually the most beneficial higher income you're on. Then there's a limit on 32,500 for this financial year. So each financial year has their own limit. So it's quite high, but if you wanna do it from, like, an after tax, so let's say money you've saved and you just wanna put it in through super and it's not tax effective to do the tax deduction, then it's 130,000 per year. Okay. Yep. That makes Yep. sense. So it it's up to you, but what I would probably suggest first before kind of putting more money in is that if you want, I can send you a a bit of a cash flow and budget. Is that something you do? Do you have a bit of a cash flow and budgeting on your expenses and stuff like that? Look. It's it's a little bit loose at the moment, but having something like that sent through thinking about this stuff would actually be quite useful. So because I was Yeah. went overboard with it the other day going right. I'll Yeah. set up an AI that will go through my transactions to tell me about all of Mhmm. my reoccurring and basically trying to quick couple to talk to each other to do that for myself, Mhmm. like, do that Yep. for me rather than me having to do it. But, Yep.","start_word":4023,"end_word":4860,"sentiment":"neutral","sentiment_score":0.057045490207564005},{"text":"again, I kinda made it more complicated than it needed to be, I think, with that process.","start_word":4861,"end_word":4877,"sentiment":"negative","sentiment_score":-0.47050121426582336},{"text":"Because so far, I just ran the reports for, like, a month and a half, and I didn't usually Yeah. look at the data or do anything with it. No. So That's this okay. is more So what probably. I will yeah. What I might do is I will get the team to email you. It is like, just like it is a pretty simple and straightforward cash flow and budget spreadsheet. It is an Excel workbook, and then it allows you to put in, like, all your expenses. So, like, your kind of mandatory expenses, but then also discretionary spending. So if you get takeaway coffee or eat out or go to the barber or whatever it might be, you can kind of track all your expenses, and you can Mhmm. then change how often and it comes out. And often from that is, I would say it's the first step. Because once we have that and we can kind of see, like, kind of like a consistent even if you do it for a few months, to then say, oh, okay. Well, after each month or fortnight, you are saving x amount, then we could be like, okay. Well, let's say you save $200 a fortnight, for example. Let let's say once kind of you've moved, that's the that's the plan, then we could work out, okay. Well, what are your other goals, and how much of those, let's say, 200, would you feel comfortable putting into super to help boosting your super? And we can Mhmm. kind of work that way to make sure you still have a buffer if something were to happen.","start_word":4878,"end_word":5154,"sentiment":"neutral","sentiment_score":0.22142952680587769},{"text":"So I would say cash flow and budget is usually the first step to kind of get a good understanding of how how much we could put in.","start_word":5155,"end_word":5182,"sentiment":"positive","sentiment_score":0.40896695852279663},{"text":"Because, yeah, the last thing I wanna do is tell you, okay. Put in x amount, and then something changes. And you're like, oh, I got this big expense or bill or whatever it might be, and I put money into super that I need to access. And then if you're not eligible, it's kind of locked in. Yeah. Yeah. Yeah. Yeah. Does that kind of make sense? No. Definitely. Yes. And why I'm Yes. reading that is it's having that document, and there's a bit of a flow back back and forth Yes. so you guys can analyze with the more experienced understanding. Alright.","start_word":5183,"end_word":5287,"sentiment":"neutral","sentiment_score":0.03257299815969808},{"text":"Cool. Yep. You might wanna do all this great stuff, which is all good, but realistically Yes. for us that this is probably what's gonna be the most achievable. So it's Yes. worth Yes. getting an understanding of what's actually happening to them, figuring 100 out what could percent. be achievable.","start_word":5288,"end_word":5338,"sentiment":"positive","sentiment_score":0.47167226672172546},{"text":"Mhmm. Exactly. And sometimes it's a good like, even sometimes people find it really helpful for just, like, a an awareness point, especially if Yeah. it's not something Yeah. you have done in the past. So sometimes I have clients who complete it, and they go, oh my god. I didn't know I spent this much on my groceries, so I I didn't realize I spent this much on takeaway coffee.","start_word":5339,"end_word":5409,"sentiment":"neutral","sentiment_score":0.16548483073711395},{"text":"And sometimes just having that awareness can make you change some habits and then mean that you can turn things around financially faster.","start_word":5410,"end_word":5432,"sentiment":"positive","sentiment_score":0.4394170641899109},{"text":"Because sometimes it's just, you know, you just swipe your card and you might not think about it, but kind of seeing it come out and put it into paper is sometimes, like, the first step to be like, oh, okay. I can easily cut this down, or I have five subscriptions on different TV shows that I might not need. Maybe I'll cut one out, and that saves me, you know, $10 a month.","start_word":5433,"end_word":5507,"sentiment":"neutral","sentiment_score":0.25952577590942383},{"text":"Like, it's it's little things we can work on together as well.","start_word":5508,"end_word":5519,"sentiment":"positive","sentiment_score":0.38559189438819885},{"text":"Yeah. Makes sense. Yep. The final hack on the excuse me. Mhmm. Subscription side of things is if you sign up for, like, one of their free trials or Yes. one of their promotionary deals for, like, a a month And a low rate is sign up and pay and then cancel immediately after setting it up because then you still Yes. have access till the month. And I was Yes. setting up reminders for, like, the day before then forgetting stuff. And when someone told me about that, I was like, Yeah. holy crap. Of course, I've been doing a hard way, boss. So much Yeah. sense. And, like, little things like And that makes a big difference. yeah. Totally. Because I'm so much Yeah. more of a just alright. Tapping onwards. Like, it's only when my coin gets down to about, like, a 100 that then I start going like, oh, crap. You really gotta pay attention. Okay. Yeah. But the buffer and stuff is even with that. I put that 2,100 with my sister, so I didn't have that there. And you're thinking, oh, yeah.","start_word":5520,"end_word":5707,"sentiment":"neutral","sentiment_score":0.10255391063525322},{"text":"There's heaps in the account.","start_word":5708,"end_word":5712,"sentiment":"positive","sentiment_score":0.34815481305122375},{"text":"I don't have to worry about this or this much. I think they even did some signs on it at one stage with literally that handing of cat like, cash over and getting the change back that there's a different Mhmm. synaptic just like basically, you're more Yeah. aware of an exchange because it was you were seeing the thing of value exchange come back as lesser value than the convenience element of simply the simple, I'll absolutely be convenient. You then are actually it's not even intended, but the way that it works is your brain doesn't see it as an exchange value and sees it as was this difficulty hard. No. Alright. Cool. That's the that's the sign that it was I succeeded. Whereas with Yeah. yes. Like, it's definitely interesting stuff. Yeah.","start_word":5713,"end_word":5847,"sentiment":"neutral","sentiment_score":0.030210375785827637},{"text":"But That's good. Well, yeah, we'll definitely get started on that, and then that gives us both of us a bit more kind of starting plan. But on the meantime, obviously, we do wanna make sure that how your money is invested is still growing for you and invested the right way to kind of boost things up for you.","start_word":5848,"end_word":5907,"sentiment":"positive","sentiment_score":0.47127997875213623},{"text":"So if you can access your email for me, if your computer has loaded, Yep. this I got kind that. of gives you a bit of a a bit of a breakdown so we can touch base and see if we need to make any changes or if things are going pretty good and having a bit of a look at your portfolio. Even though you have obviously had money come out, you are still invested, and it's going really well despite market conditions, which which is I had seen this a couple of times with some of the financial hardship elements, but then great. by the time I checked it again, like, the following year, I'm like, wow. This is they've pretty much made back all the money I had to use with that. But I'm on the first Yeah. page, and quick question where it's got you currently do not hold any insurances or investment accounts. I wanted to double Yes. check with the insurances. Does that mean, like, your loss of income? A lot of those kinda help or Correct. Yes. okay. Because, yeah, I missed it out with the Sunsuper, and they were then moved across to Hub 24. But Mhmm. no. That was still the Sunsuper. They didn't get moved across. And at some point, because everything else got moved across, Sunsuper just canceled it. So I don't know whether that's Yes. something to be worthwhile factoring in or whether there's negatives to fact that in. I'm not sure, but Yeah. thought I'd ask. And it it is it is a good question. So, obviously, with insurances, there's basically four main ones that we look at. Now you have your life insurance. So that is obviously something that would happen to you if you were to pass away. You have your total permanent disability insurance, which is, obviously, if you're totally and permanently disabled and unable to go back to work. With total permanent disability, you have to be working when you apply for it. You have income protection, which is covering you for a loss of income if you are temporarily unable to work. So if you are working and you get an illness or an accident and you can't go back to work for a period of time, that can then act as an income replacement. But for income protection as well, you have to be employed and have an in a steady income to cover you for that. And then Mhmm. the fourth one is trauma insurance. And trauma insurance, have you ever heard of that before? No. I've seen bits and pieces popping up about the total liability one, but not liability. Total impairment one. But no. I'm more about this one. Yes. Yeah. So trauma insurance, it is one that most people don't know about as much because it is a policy you have to pay for out of Mhmm. pocket. So all the other three, you can have funded from superannuation, which obviously means you don't have to pay for it out of pocket. Yep. But then the downside is you have then more expenses coming out of your superannuation. Trauma insurance is one that has to be funded from your cash flow because it gets paid directly tax free to you. So how that one work is it covers you for kind of major traumatic events. So the biggest ones we see is, like, cancer, stroke, heart attack, neurological conditions, where it will give you a a payout. Now with these four types of insurance as well, because it is kind of medically underwritten and tailored through each client, the way that it works is that an insurer will do an assessment on your your lifestyle, your health, your age, occupation, and anything health related that is preexisting, they will exclude. Yep. So, basically, if there's any health concerns or anything, even, like, going to a chiropractor or physio sometimes can trigger like, even if you go to a chiropractor, let's say, for a bit of a sore back, that could result in a back exclusion, which would basically mean that if something were to happen, you can't claim on the policy due to the back even if it's just something as simple as going through the chiro for it.","start_word":5908,"end_word":6629,"sentiment":"neutral","sentiment_score":-0.035359872499909094},{"text":"So it's quite Mhmm. stringent on medical from that side of it.","start_word":6630,"end_word":6641,"sentiment":"negative","sentiment_score":-0.5949791669845581},{"text":"So it it can obviously be very useful because if you if something were to happen and that would obviously put a lot of strain and stress on you financially, then having an insurance policy in place would help kind of facilitate that. But at the same time, you wanna make sure it's worth the money. So, obviously, you are paying for it. So you wanna make sure you have good amount of cover. But then also noting that if you have it funded from superannuation, it will then reduce your balance further. So it's kind of like a which one is more important to you. And, also, obviously, with Healthwise, anything that is preexisting, they will exclude. Does that make sense? Yep. Yeah. Yes. I'm with you. That's just some of Yep. these would be kind of like would have been probably more valuable if I had them not that they're not valuable, but if I Yes. had them in place before the Yes. accident, but the positive there is that I've never heard of it before. But you have Yes. Mhmm. the no one will defend it scheme? Oh, right. Yeah. So that's what I'm kinda, yeah, going through at the moment because, yeah, the the hit and run driver is yeah. Basically, Yeah. that's never been found, and then other police has closed the case and the yeah. Investigator that the who Yeah. is yeah. He didn't they didn't find anything much substantial. And, Yep. arguably, it's sort of almost better because if it then came down to that individual, how what like, I guess it's kinda still the same battle, but if the car was registered and Yes. if they had it in well, registered for the CTP insurance. So it's kinda still the same. Yes. Yeah. But if they find the person that we're valued, whether they've got any income or assets to contribute to the the incident is considering they Yes. hit someone that took off in the middle of the night. One would sort of Yeah. assume that they probably didn't or Yes. but Yes. Yeah. anyways.","start_word":6642,"end_word":6995,"sentiment":"neutral","sentiment_score":-0.05056780204176903},{"text":"So, yeah, that those are good to be aware of. All of them probably more more value for me to look at potentially integrating a little bit down along Yes.","start_word":6996,"end_word":7025,"sentiment":"positive","sentiment_score":0.4143315851688385},{"text":"when yeah. Yeah. And I think so. And I'll make a little note as well. So, obviously, if and sometimes as well with preexisting, there is sometimes time frame. So if it's been a couple of years, everything's going good depending on what it is, the insurers might be okay with it. So it's something we can assess. So, obviously, I'll make a little note as well. So, obviously, depending on how the rehab goes, how everything's going health wise, and if you do, you know, go back to work or depending on where situation is at, we can then always, at any point, have a look at that for you as well, especially, hopefully, your super keeps boosting a little bit, and then that can kind of offset a little bit as well. Mhmm. Yep. Perfect. Interesting thing. So I put a terrible time to stop doing that. I don't know. My bad. That's okay. There you go. The challenge might be around preexisting with the, like, traumatic brain injury and physio part support, like the rehabilitation. Yes. So, yeah, physios, psychologists, Yes. and now some music therapy. The hard part is probably that a lot of those would affect Yes. much space for there to be anything to be applicable. So the better that Correct. goes Yes. and even if it doesn't go better, that's the more the less likely it would that there's anything that can be kinda utilized Correct. in that. Correct. Exactly. Sorry. Sorry. That's good. Now on the other side so on the second so if you can see obviously, you see your super balance at the moment, it's 35,040. Now if you go to the second attachment for me, performance. So, basically, how your investments have performed over the last twelve months. So this Yeah. I document had a should quick say look here. performance with IRR. Mhmm. Yep. Got it there. Yep. Yes. The Yep.","start_word":7026,"end_word":7348,"sentiment":"neutral","sentiment_score":0.082783931733654},{"text":"Perfect.","start_word":7349,"end_word":7349,"sentiment":"positive","sentiment_score":0.6291409730911255},{"text":"4.1 k oh, no. 5.3 k total earnings. Yep. So 40 And then next. 9 down to 35, but realistically pretty good considering those, yeah, Yes. 15 out of it.","start_word":7350,"end_word":7379,"sentiment":"neutral","sentiment_score":0.1546858251094818},{"text":"And Yes. it's basically balanced up well, made that effective almost like 10. So, yeah, it's done really well.","start_word":7380,"end_word":7398,"sentiment":"positive","sentiment_score":0.5963045358657837},{"text":"So if you actually look at the second column to the right where it says internal rate of return, and there's a percentage. Can you see that? Buying period, self period. Oh, yeah. There we go. Yeah. Yes. The 12.58. Yes. So that is basically just the return on your investments, Mhmm.","start_word":7399,"end_word":7450,"sentiment":"neutral","sentiment_score":0.09806045889854433},{"text":"which is really good given the market we have had in the last twelve months.","start_word":7451,"end_word":7465,"sentiment":"positive","sentiment_score":0.4771522283554077},{"text":"So, obviously, aside from even thinking about you taking any money out, I'm sure you've kind of seen and heard on the news. Obviously, there's been been a lot happening in the in the world in the last twelve months. Obviously, with the war, it's been a bit of fluctuations in the market and then everything in The US with Trump and tariffs and everything saw fluctuations. And that is also that you are in a kind of a high growth through, like, your aggressive portfolio where you can see a lot of short term fluctuations in order to long term make sure that you get that good growth. So in that Okay. kind of risk profile that you are in, you can see more fluctuations depending on what is going on in the market in the short term.","start_word":7466,"end_word":7604,"sentiment":"neutral","sentiment_score":0.03585832193493843},{"text":"So in saying that, the fact that your portfolio has still gone up by that 12.58%, we're very happy No.","start_word":7605,"end_word":7624,"sentiment":"positive","sentiment_score":0.4276362657546997},{"text":"Eight two considering that's with. especially considering I got Yes. a couple of notifications along the way being like, alright. We're gonna sell everything down to cash because everything's cooked. And then didn't hear anything after that to be like, alright. It's they're less cooked Yeah. now, but now see if alright. That's that's and that's what's in line with why I even picked that portfolio in that direction Yes. in the Yes. first place because Yes. I was like, much more of a go hard so you Yes. can Yep.","start_word":7625,"end_word":7715,"sentiment":"neutral","sentiment_score":0.09876715277249996},{"text":"go to a nicer home to adapt that Yes.","start_word":7716,"end_word":7724,"sentiment":"positive","sentiment_score":0.3826977610588074},{"text":"thing then Yep. yeah. Because And it's that like, seems well, like if I wanted to hide yeah. out, then I get to go with one of the big boring normal brands where it's more like, no. Yeah. Let's let's see what's And that's and that sounds like as well that it kind of aligns with, because that would be the other point where, obviously, where we'd want to be like, okay. What else can we do to help boost your fee from because you have had a bit of money out is if you were in a super defensive option was to kind of if you would be comfortable potentially increase the risk, which you are already in a very good position. And from what you are telling me, it seems that you are quite comfortable and understand that there will be some some ups and downs or fluctuations, but that you are comfortable term it continues to boost, and it will grow quicker in that way.","start_word":7725,"end_word":7892,"sentiment":"neutral","sentiment_score":0.16498425602912903},{"text":"So that is good that how things are invested would also help boost the super up for you quicker because you've obviously had that money taken out.","start_word":7893,"end_word":7919,"sentiment":"positive","sentiment_score":0.7467057704925537},{"text":"Now for your reference as well, if you wanna go to the next document for me. Yep. Yep. So What's can you see a graph, And it says Vanguard up? index chart on it. Yeah. Yeah. I'm Yep. seeing that there's Perfect. pretty Yep. dramatic Have over you the seen last few months. yeah. You've seen something like this before? Yeah. Yeah. Yeah.","start_word":7920,"end_word":7982,"sentiment":"neutral","sentiment_score":0.06510381400585175},{"text":"Perfect.","start_word":7983,"end_word":7983,"sentiment":"positive","sentiment_score":0.35268181562423706},{"text":"And that basically shows you as you said, it's just like a good visual representation of what we are talking about when we're talking about the market.","start_word":7984,"end_word":8010,"sentiment":"neutral","sentiment_score":0.24683167040348053},{"text":"Seems like you are pretty across that, which is good.","start_word":8011,"end_word":8020,"sentiment":"positive","sentiment_score":0.40348830819129944},{"text":"And like you just said as well, it shows you that long term market always goes up. The short term, depending on what is going on in the world, you will have some ups and downs and market fluctuations. And because at the moment as well, you do have plenty of time until you retire or turn 60. You do have time for these kind of short term fluctuations in order to grow your super as much and as quickly as possible for you. And it does break down the different asset classes on that right hand side. And in your portfolio at the moment, they are aiming for around 95% or so, so majority of it, in your top four. So that is typically what we call your growth assets. And you can see that these are the ones that grow the most, but also fluctuate the most. And then we only have a little component in defensive to limit fluctuations a little bit, but the main focus is to grow that super as quickly as possible for you. Does that make sense? And you're still kind of happy with your risk tolerance and everything like that? Yeah. Definitely. And Yep. it's also Yep. it's good because I was concerned. We're leading up to this call a little bit because I know before they've Yeah. been there'd been some mention of where I'm at currently, whether it happened, whether it need to be put into a different class of things. And Mhmm. I was like, I just keep doing this thing. I don't wanna go out of this thing. This is good. Yes. And and I think that's true, especially if, like, things are starting to, you know, turn around a little bit K. Bye bye. because, also, you have had money taken out. And because you have the time behind you, we can kind of try to get that growth back up for you, which is great. Yeah. Perfect. Yeah. Now only a couple more documents to go, then I will let you go and get on with your afternoon. But if you can click on the next one for me, it should say o q services guide. Yep. I see services. Yep. Go ahead. Got that there. Option Yep. to provide Perfect. GFM. Now with the o q services guide, you have probably so this is the one that has, like, their photo of surface paradise on it. Can you see that one? Yeah. Yep. I went Yep. into Yep. that, and I Okay. straightaway jumped to the next one. But yes. No.","start_word":8021,"end_word":8456,"sentiment":"neutral","sentiment_score":0.12770448437114373},{"text":"That's all good.","start_word":8457,"end_word":8459,"sentiment":"positive","sentiment_score":0.7777390480041504},{"text":"So this one here, I will let you have a read of your own time because it's quite long, but it basically gives you all the important information in regards to us here at Oakview. As you scroll through, you will see the directors, our team, our advisers, and everybody. And none of the important information has changed. And if you do wanna put a face to the voice so you know who you are speaking with, I am also in there on page 10 if you do wanna put a face to the voice. Okay. Cool. Oh, hang on. Paste paste it on that. It goes down. Okay. That's what I was wait. Now that's five. What So should be as is you it on scroll there? through, you will see a couple of people. Again, I I can't jump to, like, document five and document six. No. That's okay. You can always go and have a look Interesting. at it. I've never even seen yes. Spoken to Seth because he was my initial Yes. You can manager. see him in That there? much is the first time I've seen him. Yeah. Weirdly, I don't Yes. know why. Just from the name, I thought he was Indian, but not that it matters. But I'm now No. like, nice. Super Yeah. Anglo He Saxon. has he has a South African background. So if you did hear some some That's twang but, yeah, actually he's interesting, Justin. You're yeah. welcome. No. So he's still here working hard in the in the background, so you can obviously. And sometimes it's nice, obviously, if you if you don't see us face to face or come into the office to kind of, you know, see the people you are dealing and speaking with. And you can also see, if you scroll through, you will see our our chief of staff crew. You'll see Connor, which is head of business operations. And then you will see our head of advice, Larissa, and our senior adviser, Tommy, as well. And then if you scroll to the next page, you will see myself next to my colleague, Dana, as well. Mhmm.","start_word":8460,"end_word":8823,"sentiment":"neutral","sentiment_score":0.0619869760165994},{"text":"Oh, cool. Yeah. Beautiful.","start_word":8824,"end_word":8827,"sentiment":"positive","sentiment_score":0.5994048118591309},{"text":"Now if you then want to go to the next document for me, Yep. which one is that? Is that the hub twenty four new ongoing fee arrangement? The next doc that's Next stop has just got the option to provide tax phone number. Okay. Yep. So that one here, it is just a compliance form.","start_word":8828,"end_word":8883,"sentiment":"neutral","sentiment_score":0.09396928548812866},{"text":"Basically, what it is is just to say that you are happy for us to keep your tax file number secure and safe on file.","start_word":8884,"end_word":8908,"sentiment":"positive","sentiment_score":0.4131063818931579},{"text":"We already have it, so you don't need to provide it. But it will ask you to add a little signature there if you are happy to do so. Mhmm. Yeah. That's cash. I'm gonna even Yep. against what? I'm gonna try and draw it so it's gonna look like a kid's extra sketch extra sketch. That's okay. But yeah. And it should automatically Okay. add the date, I believe, once you've add the one the signature. Oh, I did. I clicked it to fill it Yeah. in, and then it said that data was there. Mhmm. I can submit button or just next document. Does it? Yep. There should be one more at Yeah. the end. Yeah. Yeah. Number 060. Yep. Yes. So this one here, this is a consent to new ongoing fee arrangement, hub twenty four. Mhmm. Yep.","start_word":8909,"end_word":9049,"sentiment":"neutral","sentiment_score":0.08249357342720032},{"text":"So this one here, it is just to say that you are happy to stay on as a client.","start_word":9050,"end_word":9068,"sentiment":"positive","sentiment_score":0.3338567912578583},{"text":"Now, Josh, there is no changes whatsoever in regards to the fee structure for you that stays exactly the same as it has been. Just that 1.65 from super. So no changes, hasn't increased, or anything like that for you. And it is also not a lock in contract. So if at any point in time you are not happy, it is not a lock in contract. But by signing this otherwise, it just allows us to manage all your investments and super and everything for you in the mean Yeah. time. Does Somewhere that make here. sense? Yep. Oh, definitely. Oh, that's actually we got an estimate of fee $5.78. Because some reason I thought it was around the the £2 mark. It's not that it mattered either way because it's sort of super intense, but Yeah. Yeah. But yes. because One it's rental. a a percentage of your super balance, so, obviously, with money coming out, the fee will be less because it's a percentage. But then after your super grow, obviously, that will grow as well. But the percentage stays the same for you, and No. that is Honestly, per year. I'm Yeah. getting to the point where, like, you guys are getting the $600,000 element, and I'll be pretty damn happy with where things have got to. So there's not really any That's the goal.","start_word":9069,"end_word":9297,"sentiment":"neutral","sentiment_score":0.08730904393581324},{"text":"losers in that game.","start_word":9298,"end_word":9301,"sentiment":"negative","sentiment_score":-0.3399675488471985},{"text":"Yeah. So, yeah, if you're happy to do so, it will ask for your little signature on that one as well, and then it should say validate. Yeah. No. I've got a validating the same completed documents. Just did that now. Message for Mhmm. that nomination. I'll also do the cash flow and budget spread sheet so that we can kind Correct. of get started and have it look at that for you. I've made a little note to potentially look at insurances and some contributions interest you, but depending on how we're going with cash flow. But on a personal note as well, I do want to let you know that I will actually be going on maternity leave very soon.","start_word":9302,"end_word":9423,"sentiment":"neutral","sentiment_score":0.1437234878540039},{"text":"So Congratulations. you will thank you very much.","start_word":9424,"end_word":9431,"sentiment":"positive","sentiment_score":0.7041385173797607},{"text":"So you will be so, basically, what I'll do after the call today is that I will brief my colleague, Jenna, on kind of, like, the cash flow and everything that we have spoken through today, and she will Yep. kind of take over from me while I'm away. So I'll be away for about twelve months. So if there's anything you need at any point in time, don't hesitate to give us a call or send us an email. And what I will do is when I send you the cash flow and budget email that'll come directly from me, I will cc my colleague Jenna into that email so that you have her direct email as Oh, perfect.","start_word":9432,"end_word":9551,"sentiment":"neutral","sentiment_score":0.10122160613536836},{"text":"Because well.","start_word":9552,"end_word":9553,"sentiment":"positive","sentiment_score":0.3475843667984009},{"text":"Yes. I'll put it I'll put a reminder in my calendar for about three months time and then see if it's there Yes. by that point and then reset it for six months because I'm hoping Yeah. that the public not public trustee, stop the public trustee, but the normal defendant Yep. Yep. out, like, result yes, potentially Yeah. in the next, like, three months. But I've also heard that whenever offer first come back from the insurer, it's often in your best interest to decline that one and then wait a bit longer Okay. for the second one. But if you go to Okay. the third and it goes to court, you flip at a point. So definitely something that I think, yeah, that yourself and all the team there would be Yes. have the skill set to help me manage Yes. because otherwise, Of course. it's the most amount I ever had in my life. I was gonna do stupid Yeah. stuff with it, but I don't wanna do that. So And, yeah, and we wanna set you up for your future in whatever way, whether that is some through super retirement, whether that's some other means, whatever it is.","start_word":9554,"end_word":9755,"sentiment":"neutral","sentiment_score":0.02755798771977425},{"text":"We'll obviously work with you to achieve all your goals. So that is a very, very good idea. And, yeah, we are here to help you through all of it.","start_word":9756,"end_word":9785,"sentiment":"positive","sentiment_score":0.635505199432373},{"text":"And if I don't speak to you, then I hope, obviously, the recovery and everything goes well, and you'll Thank be in you.","start_word":9786,"end_word":9808,"sentiment":"neutral","sentiment_score":0.29429930448532104},{"text":"very capable hands with my colleague, Jenna.","start_word":9809,"end_word":9815,"sentiment":"positive","sentiment_score":0.4632774889469147},{"text":"But if there's anything you need at any point in time, like I said, Josh, just give us a call. You can always respond to the email. And if you do end up just responding No. No. I understand. But, no, definitely in the same synchronicity with setting up for the future because that's another massive silver lining from this whole accident. Yeah. It's just like it's ironic considering that I worked at your insurance for four odd years, and that has meant that I had the superheal to kinda bail me out with the teeth and through other bits and pieces as well as the future. And then now another Yep. insurance thing that means that it could be shifting from I am a pensioner because my brain's all broken to being like, oh, I'm actually retired because things worked out good, and then I can Because you're put in an a different amazing coating situation. on that. Yeah. Yeah. Yeah. So there's it's just, like I was saying earlier, that step Yeah. by step process and Yes. yeah. Never been my staff and wait. It's always been more there's gotta be a workaround. Because a lot of the time there is, but, yeah, I'm now starting to see that workarounds can often come with a with a cost that I wasn't flapping into my risk management of life and Yeah. channel. But, anyways, thank you very much for the the time today, and that still sound quite No. good. And yeah. Yep. Oh, do you know whether it's a boy or a Mhmm. girl that you haven't yet? I'm Do having you not mind a little me girl. asking? Yeah. Oh, Of course. bless. A little girl.","start_word":9816,"end_word":10104,"sentiment":"neutral","sentiment_score":0.005844940142996068},{"text":"Perfect.","start_word":10105,"end_word":10105,"sentiment":"positive","sentiment_score":0.33640962839126587},{"text":"Yeah. The first one.","start_word":10106,"end_word":10109,"sentiment":"neutral","sentiment_score":0.22875699400901792},{"text":"So very excited.","start_word":10110,"end_word":10112,"sentiment":"positive","sentiment_score":0.37140023708343506},{"text":"Oh, yep. Yep. Say Yeah. goodbye to sleep, I've heard, for a little while, but that sounds Oh, like that's it'll what be worth everyone's it. that's what everyone's saying. So yeah. No.","start_word":10113,"end_word":10145,"sentiment":"neutral","sentiment_score":0.1409744769334793},{"text":"It will be very exciting.","start_word":10146,"end_word":10150,"sentiment":"positive","sentiment_score":0.3918789327144623},{"text":"And, yeah, I look forward to touching touching base on our back as well and see kind of where everything's at and what's progressed for you in the last twelve months as well. No.","start_word":10151,"end_word":10184,"sentiment":"neutral","sentiment_score":0.2720385491847992},{"text":"Awesome.","start_word":10185,"end_word":10185,"sentiment":"positive","sentiment_score":0.3358010947704315},{"text":"Thank Yep. you. I guess Beautiful. the other thought they'll they do it that popped up in regards to the daughter is the unique opportunity to see someone experiencing the wonder of things for the first time, remembering Yeah. maybe how much we had experienced that in the past and forgot it. Like, in Yep.","start_word":10186,"end_word":10240,"sentiment":"neutral","sentiment_score":0.2247646082531322},{"text":"one other positive to being in my scenario is just like, especially with walking around and not being able to drive, is there's so much beauty and so much cool stuff that you just Yes.","start_word":10241,"end_word":10275,"sentiment":"positive","sentiment_score":0.4703486263751984},{"text":"miss. And even being in the hustle Yes. and grind of working, you don't see it. So Yes. I think there's a 100%.","start_word":10276,"end_word":10298,"sentiment":"neutral","sentiment_score":0.11421222239732742},{"text":"really cool, 100 like, little percent.","start_word":10299,"end_word":10304,"sentiment":"positive","sentiment_score":0.4257949888706207},{"text":"benefit coming being, like, seeing Yeah. their Yeah. wonder and excitement and stuff and being like, oh, I hadn't even looked at it that way in such a long time.","start_word":10305,"end_word":10334,"sentiment":"neutral","sentiment_score":0.30163466930389404},{"text":"How cool is that? And So appreciating everything. You know, you appreciate the good things more because you have been through difficult times.","start_word":10335,"end_word":10357,"sentiment":"positive","sentiment_score":0.5241236090660095},{"text":"yeah. So Yeah. whereas Exactly. if everything was just sunshine and roses, then you you would take things for granted. Yeah. You get the ones Yeah. that the spoiled brats and drums, for lack of a better term. Yeah. No. A 100%. 100%. Alright.","start_word":10358,"end_word":10401,"sentiment":"neutral","sentiment_score":-0.06986620277166367},{"text":"Wonderful. Well, Awesome. thank you so much, Josh. Keep a lookout for that email, and anything you need, just let me know.","start_word":10402,"end_word":10423,"sentiment":"positive","sentiment_score":0.5803384780883789},{"text":"Okay?","start_word":10424,"end_word":10424,"sentiment":"neutral","sentiment_score":0.30774837732315063},{"text":"Perfect. Thank you so much for your help. No worries. We'll fix it. Peace. Have a good rest of your time.","start_word":10425,"end_word":10445,"sentiment":"positive","sentiment_score":0.6558160781860352},{"text":"Okay. Bye.","start_word":10446,"end_word":10447,"sentiment":"neutral","sentiment_score":0.22144578397274017}],"average":{"sentiment":"neutral","sentiment_score":0.06434462063058229}}}}