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But you mentioned yesterday that we should not disclose. So I know. Yes, ma'am. Mm-mm. Example customer. Next sign up, you'll receive email. Payment payment inactivate Uh-oh. Payment change my OOTP, like ISP. Activated plan Oh, we're losing customers. Explain up until early this year. Make sure customer sale your order 25. 23. Well, that is just not being fixed. Website Or Or of or of Eran dictate site wait search website. Website website. Router equipment NT I I mean, table or usually. Oh, I didn't. The price Mostly customer. Uh-oh. I know. Mostly customer. From outside store. Router make and model iPhone 16 Pro Max. In the if it has PPPoE authentication, PPPOE authentication. Not VDSL. Yeah. But your router is VDSM. Actually case PPPoE authentication. For some reason, maybe lock in for the previous maybe login previous provider or manual manually configured. ISP configure. If ever compatible with PPPoE. Upon checking this router, it's compatible, but we do experience with other customer. For some reason, it's still not authenticating. We still cannot configure the router. Maybe it's still locked in with the previous provider, Ganon, or there's the router is faulty. Ganon. Pugs standard postage, three to five days business days. Pugs Express, one, two, three days business days. 20 dollars. Yes. $30. No contract. If ever cancellation fee cancellation fee, please. 12 or 24. 6. Under contract under contract. If ever outstanding balance monthly bill. $1.32 cancellation fee. Actually, it's not. Updated. If you sign up twelve or twenty four month contract and you're canceling within within first six months. Cancel anytime under contract. GST. Good. It's paid outstanding balance. Thirty day notice Oh, cancel this month. As far as router. Okay. You free Free router valued. NDC. Panchula. 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For some reason, maybe lock in for the previous maybe login previous provider or manual manually configured. ISP configure.\n\nIf ever compatible with PPPoE. Upon checking this router, it's compatible, but we do experience with other customer. For some reason, it's still not authenticating. We still cannot configure the router. Maybe it's still locked in with the previous provider, Ganon, or there's the router is faulty.\n\nGanon. Pugs standard postage, three to five days business days. Pugs Express, one, two, three days business days. 20 dollars. Yes.\n\n$30. No contract. If ever cancellation fee cancellation fee, please. 12 or 24. 6.\n\nUnder contract under contract. If ever outstanding balance monthly bill. $1.32 cancellation fee. Actually, it's not. Updated.\n\nIf you sign up twelve or twenty four month contract and you're canceling within within first six months. Cancel anytime under contract. GST. Good. It's paid outstanding balance.\n\nThirty day notice Oh, cancel this month. 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W a. 5 Sky Lane Ellen Brook. So sign up. Activate it. Sign up or sign up on our website? Rogers. Pressure. Uh-uh. Have you called? I have your details here. I have your details. Look, all the customers here, all the leads here in the face what do you think? How how did we get the inform Where? Where do you think did where do you think we get this information? Of course, these customers, they I don't know. Okay. So the customer so when inquiring in our Facebook ad, the customer should input every details in it? Yes. Exactly. That's why we have their okay. Okay. Okay. Okay. About Okay. Disclose Yeah. When it comes to legalization, ask me, sir. Ask me. Don't don't ask don't ask Maureen about legalization. Just go straight to me. Don't ask them about the about the only about the the privates the privacy. Privacy. Don't forget to take because it's the form will not push through. And please read the, you know, the privacy so you have idea when the terms and conditions. So just in case you have idea when it comes to canceling the product order. Okay. Any updates with your Yeah. PC or laptop PC 11 Windows 11 Windows 11, though, is up to date or security is Windows 11 unlike Windows 10 You're eligible, and your area is serviceable through RND and Plan. Are you on our website now, or do you have any idea? Have you visited our website? Just in case you you have checked all the plans. So we have a little fixed plan for you. So it's been. Plan? No worries. I suggest you check our website, then I'll come I'll come back. I'll call you when is the best time for you to? Website. This one's. I'm sure I'll check if later on On the spot? Or Sabine, can I get do you have your PC on or your phone? Your mobile phone? Just check this. I'm gonna stay with you. So I'll go with the standard plan then. Yeah. It's okay. And okay. Just click the no. Device option. This is the standard LAN. Click select. Then, do you already have a router or? Okay. No worries with that. We have are we on the same page? On our website, you can choose what modem or router or eXp, we have suggestion, I suggest you pick the Wi Fi six Wi Fi six upgrade Wi Fi six dual band or k seven Wi Fi six plus. Recommended. Ah, okay. So Wi Fi six dual band. You can choose Wi Fi six dual band because it's the cheapest. Then choose. Just. Yes. Can you check if it's compatible? Okay. Let me go ahead and check your router if it's compatible. Then can I have the make and mode model of your just check Okay? Okay. My apologies, ma'am. But your no. It's not compatible. So I suggest yeah. So I so I suggest you also purchase one of the modem below. And Wi Fi six is the cheapest? Hello? Just me. Uh-huh. As a previous provider provider. Mhmm. But so if in case you so if in case that happens, you can just purchase the the router on our website, and it's usually. So so alright. So if in case you wanted to purchase the router, so it will be delivered to you by standard delivery three three to five business days. Then through Express, it's one to three, yeah, one to three days. So so and also with your contract. So if if you'll sign up, Anita, if you'll be signing up later on, just check the explain to no contract twelve month 20 four accommodation. So you know no contract? In terms of cancellation, once you're once you've done signing up and the order has and the order and your order has and we already received your order. So if in case you will cancel that, there's a cancellation fee. How much cancellation fee? So days if in case cancel there's a cancellation fee. I'm not sure. No contract? Under contract. So I think Okay. Ma'am, also, before before submitting the order, just make sure you read the terms and condition of Urtells just to make sure that you fully understand. Twelve twelve month contract. Twelve month contract. Twelve month cancel. So cancel it. Okay. Plus goods and service pack? Good and service tax. Sorry. Good as in good good as in goods, as in good, g o o d s. Right. Let's see. Let's see. 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Brook. W a. 5 Sky Lane Ellen Brook. So sign up. Activate it.\n\nSign up or sign up on our website? Rogers. Pressure. Uh-uh. Have you called?\n\nI have your details here. I have your details. Look, all the customers here, all the leads here in the face what do you think? How how did we get the inform Where? Where do you think did where do you think we get this information?\n\nOf course, these customers, they I don't know. Okay. So the customer so when inquiring in our Facebook ad, the customer should input every details in it? Yes. Exactly.\n\nThat's why we have their okay. Okay. Okay. Okay. About Okay.\n\nDisclose Yeah. When it comes to legalization, ask me, sir. Ask me. Don't don't ask don't ask Maureen about legalization. Just go straight to me.\n\nDon't ask them about the about the only about the the privates the privacy. Privacy. Don't forget to take because it's the form will not push through. And please read the, you know, the privacy so you have idea when the terms and conditions. So just in case you have idea when it comes to canceling the product order.\n\nOkay. Any updates with your Yeah. PC or laptop PC 11 Windows 11 Windows 11, though, is up to date or security is Windows 11 unlike Windows 10 You're eligible, and your area is serviceable through RND and Plan. Are you on our website now, or do you have any idea? Have you visited our website?\n\nJust in case you you have checked all the plans. So we have a little fixed plan for you. So it's been. Plan? No worries.\n\nI suggest you check our website, then I'll come I'll come back. I'll call you when is the best time for you to? Website. This one's. I'm sure I'll check if later on On the spot?\n\nOr Sabine, can I get do you have your PC on or your phone? Your mobile phone? Just check this. I'm gonna stay with you. So I'll go with the standard plan then.\n\nYeah. It's okay. And okay. Just click the no. Device option.\n\nThis is the standard LAN. Click select. Then, do you already have a router or? Okay. No worries with that.\n\nWe have are we on the same page? On our website, you can choose what modem or router or eXp, we have suggestion, I suggest you pick the Wi Fi six Wi Fi six upgrade Wi Fi six dual band or k seven Wi Fi six plus. Recommended. Ah, okay. So Wi Fi six dual band.\n\nYou can choose Wi Fi six dual band because it's the cheapest. Then choose. Just. Yes. Can you check if it's compatible?\n\nOkay. Let me go ahead and check your router if it's compatible. Then can I have the make and mode model of your just check Okay? Okay. My apologies, ma'am.\n\nBut your no. It's not compatible. So I suggest yeah. So I so I suggest you also purchase one of the modem below. And Wi Fi six is the cheapest?\n\nHello? Just me. Uh-huh. As a previous provider provider. Mhmm.\n\nBut so if in case you so if in case that happens, you can just purchase the the router on our website, and it's usually. So so alright. So if in case you wanted to purchase the router, so it will be delivered to you by standard delivery three three to five business days. Then through Express, it's one to three, yeah, one to three days. So so and also with your contract.\n\nSo if if you'll sign up, Anita, if you'll be signing up later on, just check the explain to no contract twelve month 20 four accommodation. So you know no contract? In terms of cancellation, once you're once you've done signing up and the order has and the order and your order has and we already received your order. So if in case you will cancel that, there's a cancellation fee. How much cancellation fee?\n\nSo days if in case cancel there's a cancellation fee. I'm not sure. No contract? Under contract. So I think Okay.\n\nMa'am, also, before before submitting the order, just make sure you read the terms and condition of Urtells just to make sure that you fully understand. Twelve twelve month contract. Twelve month contract. Twelve month cancel. So cancel it.\n\nOkay. Plus goods and service pack? Good and service tax. Sorry. Good as in good good as in goods, as in good, g o o d s.\n\nRight. Let's see. Let's see. Bye bye.","paragraphs":[{"sentences":[{"text":"Ellen Brook.","start":112.95,"end":114.01,"sentiment":"neutral","sentiment_score":0.007293601054698228},{"text":"W a.","start":114.79,"end":115.69,"sentiment":"neutral","sentiment_score":0.013105856254696846},{"text":"5 Sky Lane Ellen Brook.","start":122.07,"end":124.125,"sentiment":"neutral","sentiment_score":0.012561758607625961},{"text":"So sign up.","start":140.48,"end":141.3,"sentiment":"neutral","sentiment_score":-0.06451283767819405},{"text":"Activate it.","start":142.64,"end":146.18,"sentiment":"neutral","sentiment_score":0.028267857618629932}],"sentiment":"neutral","sentiment_score":-0.0023853635814573082,"num_words":14,"start":112.95,"end":146.18},{"sentences":[{"text":"Sign up or sign up on our website?","start":148.72,"end":173.93001,"sentiment":"neutral","sentiment_score":0.012868445599451661},{"text":"Rogers.","start":173.93001,"end":174.43001,"sentiment":"neutral","sentiment_score":-0.016176950186491013},{"text":"Pressure.","start":296.105,"end":296.605,"sentiment":"neutral","sentiment_score":-0.16345271468162537},{"text":"Uh-uh.","start":304.9,"end":305.4,"sentiment":"neutral","sentiment_score":-0.11119727790355682},{"text":"Have you called?","start":532.32,"end":533.22003,"sentiment":"neutral","sentiment_score":-0.04650058845678965}],"sentiment":"neutral","sentiment_score":-0.023384367381887778,"num_words":14,"start":148.72,"end":533.22003},{"sentences":[{"text":"I have your details here.","start":757.105,"end":758.805,"sentiment":"neutral","sentiment_score":-0.022328916192054748},{"text":"I have your details.","start":761.745,"end":762.805,"sentiment":"neutral","sentiment_score":0.0038226661272346973},{"text":"Look, all the customers here, all the leads here in the face what do you think?","start":775.815,"end":782.055,"sentiment":"neutral","sentiment_score":-0.03645809250883758},{"text":"How how did we get the inform Where?","start":782.055,"end":806.005,"sentiment":"neutral","sentiment_score":-0.10991359408944845},{"text":"Where do you think did where do you think we get this information?","start":807.505,"end":811.365,"sentiment":"neutral","sentiment_score":-0.26256292714522433}],"sentiment":"neutral","sentiment_score":-0.10809370004774435,"num_words":46,"start":757.105,"end":811.365},{"sentences":[{"text":"Of course, these customers, they I don't know.","start":811.745,"end":814.245,"sentiment":"neutral","sentiment_score":-0.19056877307593822},{"text":"Okay.","start":816.065,"end":816.465,"sentiment":"neutral","sentiment_score":-0.025525718927383423},{"text":"So the customer so when inquiring in our Facebook ad, the customer should input every details in it?","start":816.465,"end":826.77,"sentiment":"neutral","sentiment_score":-0.0060670940826336546},{"text":"Yes.","start":826.99005,"end":827.23004,"sentiment":"neutral","sentiment_score":0.057823680341243744},{"text":"Exactly.","start":827.23004,"end":827.73004,"sentiment":"neutral","sentiment_score":0.06411092728376389}],"sentiment":"neutral","sentiment_score":-0.05301203411714784,"num_words":29,"start":811.745,"end":827.73004},{"sentences":[{"text":"That's why we have their okay.","start":827.95,"end":830.37006,"sentiment":"neutral","sentiment_score":0.02443862333893776},{"text":"Okay.","start":830.91003,"end":831.39,"sentiment":"neutral","sentiment_score":0.017001166939735413},{"text":"Okay.","start":831.39,"end":831.89,"sentiment":"neutral","sentiment_score":0.01165005937218666},{"text":"Okay.","start":833.595,"end":834.095,"sentiment":"neutral","sentiment_score":0.004049576818943024},{"text":"About Okay.","start":836.795,"end":840.095,"sentiment":"neutral","sentiment_score":-0.013783629983663559}],"sentiment":"neutral","sentiment_score":0.013796843927014957,"num_words":11,"start":827.95,"end":840.095},{"sentences":[{"text":"Disclose Yeah.","start":840.71497,"end":845.935,"sentiment":"neutral","sentiment_score":-0.0262739984318614},{"text":"When it comes to legalization, ask me, sir.","start":846.35004,"end":849.73004,"sentiment":"neutral","sentiment_score":-0.0665189097635448},{"text":"Ask me.","start":851.71,"end":852.35004,"sentiment":"neutral","sentiment_score":-0.07471110858023167},{"text":"Don't don't ask don't ask Maureen about legalization.","start":852.35004,"end":856.05005,"sentiment":"neutral","sentiment_score":-0.15186479315161705},{"text":"Just go straight to me.","start":856.59,"end":859.39,"sentiment":"neutral","sentiment_score":-0.06477588638663292}],"sentiment":"neutral","sentiment_score":-0.09091677077114582,"num_words":25,"start":840.71497,"end":859.39},{"sentences":[{"text":"Don't ask them about the about the only about the the privates the privacy.","start":859.39,"end":949.055,"sentiment":"neutral","sentiment_score":-0.10023958475462028},{"text":"Privacy.","start":949.055,"end":949.555,"sentiment":"neutral","sentiment_score":0.007056165486574173},{"text":"Don't forget to take because it's the form will not push through.","start":951.53503,"end":954.995,"sentiment":"neutral","sentiment_score":0.03569801182796558},{"text":"And please read the, you know, the privacy so you have idea when the terms and conditions.","start":955.055,"end":962.59,"sentiment":"neutral","sentiment_score":-0.0009463666116490084},{"text":"So just in case you have idea when it comes to canceling the product order.","start":962.73004,"end":969.55005,"sentiment":"neutral","sentiment_score":-0.0974149356285731}],"sentiment":"neutral","sentiment_score":-0.04144464654185004,"num_words":59,"start":859.39,"end":969.55005},{"sentences":[{"text":"Okay.","start":1017.37,"end":1017.87,"sentiment":"neutral","sentiment_score":0.03166842460632324},{"text":"Any updates with your Yeah.","start":1314.08,"end":1324.18,"sentiment":"neutral","sentiment_score":-0.02087106630206108},{"text":"PC or laptop PC 11 Windows 11 Windows 11, though, is up to date or security is Windows 11 unlike Windows 10 You're eligible, and your area is serviceable through RND and Plan.","start":1371.13,"end":1623.17,"sentiment":"neutral","sentiment_score":0.004680190856258075},{"text":"Are you on our website now, or do you have any idea?","start":1625.8301,"end":1632.605,"sentiment":"neutral","sentiment_score":0.04917654752110442},{"text":"Have you visited our website?","start":1632.605,"end":1634.5449,"sentiment":"neutral","sentiment_score":0.01736270487308502}],"sentiment":"neutral","sentiment_score":0.013548062249485935,"num_words":56,"start":1017.37,"end":1634.5449},{"sentences":[{"text":"Just in case you you have checked all the plans.","start":1635.005,"end":1639.1849,"sentiment":"neutral","sentiment_score":0.048618347756564616},{"text":"So we have a little fixed plan for you.","start":1639.325,"end":1642.385,"sentiment":"neutral","sentiment_score":0.1566892514626185},{"text":"So it's been.","start":1642.5249,"end":1643.745,"sentiment":"neutral","sentiment_score":0.052022465815146766},{"text":"Plan?","start":1676.21,"end":1676.37,"sentiment":"neutral","sentiment_score":0.031941309571266174},{"text":"No worries.","start":1676.37,"end":1676.95,"sentiment":"neutral","sentiment_score":0.07624685764312744}],"sentiment":"neutral","sentiment_score":0.08947556652128696,"num_words":25,"start":1635.005,"end":1676.95},{"sentences":[{"text":"I suggest you check our website, then I'll come I'll come back.","start":1677.97,"end":1683.59,"sentiment":"neutral","sentiment_score":0.05994047752271096},{"text":"I'll call you when is the best time for you to?","start":1683.73,"end":1690.1849,"sentiment":"neutral","sentiment_score":0.05322603407231244},{"text":"Website.","start":1698.725,"end":1698.8049,"sentiment":"neutral","sentiment_score":0.006844739429652691},{"text":"This one's.","start":1698.8049,"end":1699.445,"sentiment":"neutral","sentiment_score":0.0055571363773196936},{"text":"I'm sure I'll check if later on On the spot?","start":1699.445,"end":1730.65,"sentiment":"neutral","sentiment_score":0.009004410356283188}],"sentiment":"neutral","sentiment_score":0.03924375613375256,"num_words":36,"start":1677.97,"end":1730.65},{"sentences":[{"text":"Or Sabine, can I get do you have your PC on or your phone?","start":1740.87,"end":1746.9149,"sentiment":"neutral","sentiment_score":0.0113709252992911},{"text":"Your mobile phone?","start":1747.615,"end":1748.835,"sentiment":"neutral","sentiment_score":0.003558168187737465},{"text":"Just check this.","start":1749.2949,"end":1750.195,"sentiment":"neutral","sentiment_score":0.011950638145208359},{"text":"I'm gonna stay with you.","start":1752.575,"end":1754.195,"sentiment":"neutral","sentiment_score":0.027071801573038103},{"text":"So I'll go with the standard plan then.","start":1772.4049,"end":1779.5249,"sentiment":"neutral","sentiment_score":0.04673395538702607}],"sentiment":"neutral","sentiment_score":0.02166515224697915,"num_words":33,"start":1740.87,"end":1779.5249},{"sentences":[{"text":"Yeah.","start":1779.5249,"end":1780.0249,"sentiment":"neutral","sentiment_score":0.09803612530231476},{"text":"It's okay.","start":1780.085,"end":1780.8049,"sentiment":"neutral","sentiment_score":0.12928608804941177},{"text":"And okay.","start":1780.8049,"end":1781.865,"sentiment":"neutral","sentiment_score":0.10795176029205322},{"text":"Just click the no.","start":1782.085,"end":1783.2849,"sentiment":"neutral","sentiment_score":0.060740628745406866},{"text":"Device option.","start":1783.2849,"end":1784.105,"sentiment":"neutral","sentiment_score":0.034458860754966736}],"sentiment":"neutral","sentiment_score":0.08039927804334597,"num_words":11,"start":1779.5249,"end":1784.105},{"sentences":[{"text":"This is the standard LAN.","start":1784.97,"end":1788.49,"sentiment":"neutral","sentiment_score":0.04646126925945282},{"text":"Click select.","start":1788.49,"end":1789.39,"sentiment":"neutral","sentiment_score":0.0425078384578228},{"text":"Then, do you already have a router or?","start":1789.85,"end":1794.4299,"sentiment":"neutral","sentiment_score":0.01681735983584076},{"text":"Okay.","start":1838.76,"end":1839.26,"sentiment":"neutral","sentiment_score":0.06289300322532654},{"text":"No worries with that.","start":1839.4,"end":1840.28,"sentiment":"neutral","sentiment_score":0.07577712647616863}],"sentiment":"neutral","sentiment_score":0.040893120551481844,"num_words":20,"start":1784.97,"end":1840.28},{"sentences":[{"text":"We have are we on the same page?","start":1840.28,"end":1844.78,"sentiment":"neutral","sentiment_score":0.0666478662751615},{"text":"On our website, you can choose what modem or router or eXp, we have suggestion, I suggest you pick the Wi Fi six Wi Fi six upgrade Wi Fi six dual band or k seven Wi Fi six plus.","start":1845.48,"end":1872.72,"sentiment":"neutral","sentiment_score":0.057516371592497215},{"text":"Recommended.","start":1874.62,"end":1875.12,"sentiment":"neutral","sentiment_score":0.15737661719322205},{"text":"Ah, okay.","start":1881.74,"end":1882.3999,"sentiment":"neutral","sentiment_score":0.07466725818812847},{"text":"So Wi Fi six dual band.","start":1883.145,"end":1884.925,"sentiment":"neutral","sentiment_score":0.09411700318257014}],"sentiment":"neutral","sentiment_score":0.06513811741024256,"num_words":56,"start":1840.28,"end":1884.925},{"sentences":[{"text":"You can choose Wi Fi six dual band because it's the cheapest.","start":1890.265,"end":1895.0851,"sentiment":"positive","sentiment_score":0.3886423235138257},{"text":"Then choose.","start":1896.87,"end":1901.77,"sentiment":"neutral","sentiment_score":0.1971190869808197},{"text":"Just.","start":1910.07,"end":1910.57,"sentiment":"neutral","sentiment_score":0.1247229501605034},{"text":"Yes.","start":1910.63,"end":1910.87,"sentiment":"neutral","sentiment_score":0.11102746427059174},{"text":"Can you check if it's compatible?","start":1910.87,"end":1912.725,"sentiment":"neutral","sentiment_score":0.09244128689169884}],"sentiment":"neutral","sentiment_score":0.2658338269049471,"num_words":22,"start":1890.265,"end":1912.725},{"sentences":[{"text":"Okay.","start":1956.95,"end":1957.35,"sentiment":"neutral","sentiment_score":0.10762566328048706},{"text":"Let me go ahead and check your router if it's compatible.","start":1957.35,"end":1961.45,"sentiment":"neutral","sentiment_score":0.1320574161681262},{"text":"Then can I have the make and mode model of your just check Okay?","start":1962.79,"end":2017.8099,"sentiment":"neutral","sentiment_score":0.06054876185953617},{"text":"Okay.","start":2017.8099,"end":2018.3099,"sentiment":"neutral","sentiment_score":-0.029830213636159897},{"text":"My apologies, ma'am.","start":2020.77,"end":2021.89,"sentiment":"neutral","sentiment_score":-0.29466567436854046}],"sentiment":"neutral","sentiment_score":0.04980375568072001,"num_words":30,"start":1956.95,"end":2021.89},{"sentences":[{"text":"But your no.","start":2021.89,"end":2023.01,"sentiment":"neutral","sentiment_score":-0.13029744972785315},{"text":"It's not compatible.","start":2023.01,"end":2023.99,"sentiment":"neutral","sentiment_score":-0.3195626139640808},{"text":"So I suggest yeah.","start":2024.13,"end":2025.89,"sentiment":"neutral","sentiment_score":0.023226164281368256},{"text":"So I so I suggest you also purchase one of the modem below.","start":2025.89,"end":2032.615,"sentiment":"neutral","sentiment_score":0.14050882997421119},{"text":"And Wi Fi six is the cheapest?","start":2033.4751,"end":2035.8151,"sentiment":"neutral","sentiment_score":0.12389701391969409}],"sentiment":"neutral","sentiment_score":0.04790727843840917,"num_words":30,"start":2021.89,"end":2035.8151},{"sentences":[{"text":"Hello?","start":2042.995,"end":2043.495,"sentiment":"neutral","sentiment_score":-0.03605493903160095},{"text":"Just me.","start":2045.6901,"end":2046.51,"sentiment":"neutral","sentiment_score":-0.07971219345927238},{"text":"Uh-huh.","start":2047.13,"end":2047.63,"sentiment":"neutral","sentiment_score":-0.0908968523144722},{"text":"As a previous provider provider.","start":2049.05,"end":2052.35,"sentiment":"neutral","sentiment_score":-0.1054552972316742},{"text":"Mhmm.","start":2087.835,"end":2088.075,"sentiment":"neutral","sentiment_score":-0.1292785108089447}],"sentiment":"neutral","sentiment_score":-0.09429311752319336,"num_words":10,"start":2042.995,"end":2088.075},{"sentences":[{"text":"But so if in case you so if in case that happens, you can just purchase the the router on our website, and it's usually.","start":2088.075,"end":2103.75,"sentiment":"neutral","sentiment_score":0.002570398002862931},{"text":"So so alright.","start":2110.69,"end":2116.045,"sentiment":"neutral","sentiment_score":0.025643751646081608},{"text":"So if in case you wanted to purchase the router, so it will be delivered to you by standard delivery three three to five business days.","start":2116.345,"end":2130.06,"sentiment":"neutral","sentiment_score":0.028403874200124007},{"text":"Then through Express, it's one to three, yeah, one to three days.","start":2130.28,"end":2134.9402,"sentiment":"neutral","sentiment_score":0.026786311374356348},{"text":"So so and also with your contract.","start":2135.24,"end":2142.245,"sentiment":"neutral","sentiment_score":0.015051931941083499}],"sentiment":"neutral","sentiment_score":0.017897139647847986,"num_words":73,"start":2088.075,"end":2142.245},{"sentences":[{"text":"So if if you'll sign up, Anita, if you'll be signing up later on, just check the explain to no contract twelve month 20 four accommodation.","start":2144.465,"end":2160.1199,"sentiment":"neutral","sentiment_score":-0.0025435827779941834},{"text":"So you know no contract?","start":2160.26,"end":2163.8,"sentiment":"neutral","sentiment_score":-0.02795684039592743},{"text":"In terms of cancellation, once you're once you've done signing up and the order has and the order and your order has and we already received your order.","start":2182.2,"end":2199.265,"sentiment":"neutral","sentiment_score":-0.02369608899711498},{"text":"So if in case you will cancel that, there's a cancellation fee.","start":2199.885,"end":2206.2249,"sentiment":"neutral","sentiment_score":-0.06789750171204408},{"text":"How much cancellation fee?","start":2208.97,"end":2211.4302,"sentiment":"neutral","sentiment_score":-0.03968500019982457}],"sentiment":"neutral","sentiment_score":-0.024572238232940434,"num_words":75,"start":2144.465,"end":2211.4302},{"sentences":[{"text":"So days if in case cancel there's a cancellation fee.","start":2212.09,"end":2218.8901,"sentiment":"neutral","sentiment_score":-0.07127802856266499},{"text":"I'm not sure.","start":2218.8901,"end":2219.71,"sentiment":"neutral","sentiment_score":-0.0769856000940005},{"text":"No contract?","start":2222.1702,"end":2222.83,"sentiment":"neutral","sentiment_score":-0.07357943058013916},{"text":"Under contract.","start":2225.365,"end":2226.265,"sentiment":"neutral","sentiment_score":-0.029367642477154732},{"text":"So I think Okay.","start":2226.7249,"end":2231.7048,"sentiment":"neutral","sentiment_score":-0.030466454569250345}],"sentiment":"neutral","sentiment_score":-0.06054747858572574,"num_words":21,"start":2212.09,"end":2231.7048},{"sentences":[{"text":"Ma'am, also, before before submitting the order, just make sure you read the terms and condition of Urtells just to make sure that you fully understand.","start":2246.81,"end":2261.925,"sentiment":"neutral","sentiment_score":-0.06280105030880524},{"text":"Twelve twelve month contract.","start":2347.155,"end":2348.435,"sentiment":"neutral","sentiment_score":-0.032906411681324244},{"text":"Twelve month contract.","start":2348.435,"end":2349.095,"sentiment":"neutral","sentiment_score":-0.020498111223181088},{"text":"Twelve month cancel.","start":2349.715,"end":2352.2102,"sentiment":"neutral","sentiment_score":-0.026533182710409164},{"text":"So cancel it.","start":2353.6301,"end":2355.6501,"sentiment":"neutral","sentiment_score":-0.0381182295580705}],"sentiment":"neutral","sentiment_score":-0.051792346800749116,"num_words":39,"start":2246.81,"end":2355.6501},{"sentences":[{"text":"Okay.","start":2357.07,"end":2357.57,"sentiment":"neutral","sentiment_score":0.0023140585981309414},{"text":"Plus goods and service pack?","start":2360.51,"end":2363.97,"sentiment":"neutral","sentiment_score":0.016864880546927453},{"text":"Good and service tax.","start":2367.965,"end":2369.245,"sentiment":"neutral","sentiment_score":0.0731190824881196},{"text":"Sorry.","start":2369.245,"end":2369.745,"sentiment":"neutral","sentiment_score":0.05807952955365181},{"text":"Good as in good good as in goods, as in good, g o o d s.","start":2370.7651,"end":2378.7852,"sentiment":"neutral","sentiment_score":0.20846903510391712}],"sentiment":"neutral","sentiment_score":0.13972958824079898,"num_words":27,"start":2357.07,"end":2378.7852},{"sentences":[{"text":"Right.","start":2379.43,"end":2379.75,"sentiment":"neutral","sentiment_score":0.0985107719898224},{"text":"Let's see.","start":2379.75,"end":2381.03,"sentiment":"neutral","sentiment_score":0.032395186834037304},{"text":"Let's see.","start":2381.03,"end":2381.93,"sentiment":"neutral","sentiment_score":0.010513523127883673},{"text":"Bye bye.","start":2545.4968,"end":2549.8442,"sentiment":"neutral","sentiment_score":-0.017023332417011254}],"sentiment":"neutral","sentiment_score":0.021468789582805976,"num_words":7,"start":2379.43,"end":2549.8442}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello?\n\nChannel 1: Ellen Brook. W a.\n\nChannel 0: WGA. Western Australia.\n\nChannel 1: 5 Sky Lane Ellen Brook.\n\nChannel 0: No.\n\nChannel 1: So sign up. Activate it. Sign up or sign up\n\nChannel 0: Activate.\n\nChannel 1: on our website? Rogers.\n\nChannel 0: The. Oh,\n\nChannel 1: Pressure.\n\nChannel 0: it wasn't it wasn't website website sign up.\n\nChannel 1: Uh-uh.\n\nChannel 0: Uh-oh. Mm-mm. Mm-mm. BC? Mhmm.\n\nUh-oh.\n\nChannel 1: Have you called?\n\nChannel 0: Mm-mm. He came up with the insurance.\n\nChannel 1: I have your details here. I have your details. Look, all the customers here, all the leads here in the face what do you think? How how did we get the inform\n\nChannel 0: But you mentioned yesterday that we should not disclose.\n\nChannel 1: Where? Where do you think did where do you think we get this information? Of course, these customers, they I don't know. Okay. So the customer so when inquiring in our Facebook ad, the customer should input every details in it?\n\nYes. Exactly. That's why we have their okay. Okay. Okay.\n\nOkay. About Okay. Disclose Yeah. When it comes to legalization, ask me, sir. Ask me.\n\nDon't don't ask don't ask Maureen about legalization. Just go straight to me. Don't ask them about the about the only about the\n\nChannel 0: So I know. Yes, ma'am.\n\nChannel 1: the privates the privacy. Privacy. Don't forget to take because it's the form will not push through. And please read the, you know, the privacy so you have idea when the terms and conditions. So just in case you have idea when it comes to canceling the product order.\n\nChannel 0: Mm-mm. Example customer. Next sign up, you'll receive email. Payment payment inactivate\n\nChannel 1: Okay.\n\nChannel 0: Uh-oh. Payment change my OOTP, like ISP. Activated plan Oh, we're losing customers. Explain up until early this year. Make sure customer sale your order\n\nChannel 1: Any updates with your Yeah. PC or laptop PC\n\nChannel 0: 25. 23. Well, that is just not being fixed.\n\nChannel 1: 11 Windows 11 Windows 11, though, is up to date or security is Windows 11 unlike Windows 10 You're eligible, and your area is serviceable through RND and Plan. Are you on our website now, or do you have any idea? Have you visited\n\nChannel 0: Website\n\nChannel 1: our website? Just in case you you have checked all the plans. So we have a little fixed plan for you. So it's been. Plan?\n\nNo worries. I suggest you check our website, then I'll come I'll come back. I'll call you when is the best time for you to? Website. This one's.\n\nI'm sure I'll check if later on\n\nChannel 0: Or\n\nChannel 1: On the spot?\n\nChannel 0: Or of or of Eran dictate site wait search website.\n\nChannel 1: Or Sabine, can I get do you have your PC on or your phone? Your mobile phone? Just check this. I'm gonna stay with you.\n\nChannel 0: Website website.\n\nChannel 1: So I'll go with the standard plan then. Yeah. It's okay. And okay. Just click the no.\n\nDevice option. This is the standard LAN. Click select. Then, do you already have a router or?\n\nChannel 0: Router equipment NT I I mean, table or usually.\n\nChannel 1: Okay. No worries with that. We have are we on the same page? On our website, you can choose what modem or router or\n\nChannel 0: Oh, I didn't.\n\nChannel 1: eXp, we have suggestion, I suggest you pick the Wi Fi six Wi Fi six upgrade Wi Fi six dual band or k seven Wi Fi six plus. Recommended. Ah, okay.\n\nChannel 0: The price Mostly\n\nChannel 1: So Wi Fi\n\nChannel 0: customer.\n\nChannel 1: six dual\n\nChannel 0: Uh-oh.\n\nChannel 1: band.\n\nChannel 0: I know. Mostly customer.\n\nChannel 1: You can choose Wi Fi six dual band because it's the cheapest. Then choose.\n\nChannel 0: From outside store.\n\nChannel 1: Just. Yes. Can you check if it's compatible?\n\nChannel 0: Router make and model iPhone 16 Pro Max.\n\nChannel 1: Okay. Let me go ahead and check your router if it's compatible. Then can I have the make and mode model of your just check\n\nChannel 0: In the if it has PPPoE authentication, PPPOE authentication. Not VDSL.\n\nChannel 1: Okay? Okay. My apologies, ma'am. But your\n\nChannel 0: Yeah.\n\nChannel 1: no.\n\nChannel 0: But\n\nChannel 1: It's not\n\nChannel 0: your router\n\nChannel 1: compatible.\n\nChannel 0: is VDSM.\n\nChannel 1: So I suggest yeah. So I so I suggest you also purchase one of the modem below. And Wi Fi six is the cheapest?\n\nChannel 0: Actually case PPPoE authentication. For some reason,\n\nChannel 1: Hello?\n\nChannel 0: maybe\n\nChannel 1: Just\n\nChannel 0: lock in\n\nChannel 1: me.\n\nChannel 0: for the previous\n\nChannel 1: Uh-huh. As\n\nChannel 0: maybe\n\nChannel 1: a\n\nChannel 0: login\n\nChannel 1: previous\n\nChannel 0: previous\n\nChannel 1: provider\n\nChannel 0: provider or\n\nChannel 1: provider.\n\nChannel 0: manual manually configured. ISP configure. If ever compatible with PPPoE. Upon checking this router, it's compatible, but we do experience with other customer. For some reason, it's still not authenticating.\n\nWe still cannot configure the router. Maybe it's still locked in with the previous provider, Ganon, or\n\nChannel 1: Mhmm. But\n\nChannel 0: there's\n\nChannel 1: so\n\nChannel 0: the\n\nChannel 1: if\n\nChannel 0: router\n\nChannel 1: in case\n\nChannel 0: is\n\nChannel 1: you\n\nChannel 0: faulty. Ganon.\n\nChannel 1: so if in case that happens, you can just purchase the the router on our website, and it's usually.\n\nChannel 0: Pugs standard postage, three to five days business days.\n\nChannel 1: So\n\nChannel 0: Pugs Express,\n\nChannel 1: so\n\nChannel 0: one, two, three days business days.\n\nChannel 1: alright. So if in case you wanted to purchase the router, so it will be delivered to you by standard delivery three three to five business days. Then through Express,\n\nChannel 0: 20\n\nChannel 1: it's\n\nChannel 0: dollars.\n\nChannel 1: one\n\nChannel 0: Yes.\n\nChannel 1: to three, yeah, one to three days. So\n\nChannel 0: $30.\n\nChannel 1: so and also with your contract. So if if you'll sign up, Anita, if you'll be signing up later on, just check the explain to no contract twelve month 20\n\nChannel 0: No contract.\n\nChannel 1: four accommodation. So you know no contract?\n\nChannel 0: If ever cancellation fee cancellation\n\nChannel 1: In terms of cancellation, once you're once you've done signing up and the order has\n\nChannel 0: fee,\n\nChannel 1: and\n\nChannel 0: please.\n\nChannel 1: the order\n\nChannel 0: 12 or 24. 6.\n\nChannel 1: and your order has and we already received your order. So if in case you will cancel that, there's a cancellation fee. How much cancellation fee? So days if in case cancel there's a cancellation fee. I'm not sure.\n\nNo contract?\n\nChannel 0: Under contract under contract.\n\nChannel 1: Under contract. So I think Okay.\n\nChannel 0: If ever outstanding balance monthly bill.\n\nChannel 1: Ma'am, also, before before submitting the order, just make sure you read the terms and condition of Urtells just to make sure that you fully understand.\n\nChannel 0: $1.32 cancellation fee. Actually, it's not. Updated. If you sign up twelve or twenty four month contract and you're canceling within within first six months. Cancel anytime under contract.\n\nChannel 1: Twelve twelve month contract. Twelve month contract. Twelve month cancel. So cancel it. Okay.\n\nPlus goods and service pack? Good and service tax. Sorry. Good as in good good as in goods,\n\nChannel 0: GST. Good.\n\nChannel 1: as in good, g o o d s.\n\nChannel 0: It's\n\nChannel 1: Right. Let's see.\n\nChannel 0: paid\n\nChannel 1: Let's\n\nChannel 0: outstanding\n\nChannel 1: see.\n\nChannel 0: balance. Thirty day notice Oh, cancel this month. As far as router. Okay. You free Free router valued.\n\nNDC. Panchula. I'm speaking.\n\nChannel 1: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.015809815376996994}],"sentiment":"neutral","sentiment_score":0.015809815376996994,"channel":0,"num_words":1,"start":0.48,"end":0.98},{"sentences":[{"text":"Ellen Brook.","start":112.95,"end":114.01,"sentiment":"neutral","sentiment_score":0.007293601054698228},{"text":"W a.","start":114.79,"end":115.69,"sentiment":"neutral","sentiment_score":0.013105856254696846}],"sentiment":"neutral","sentiment_score":0.010199728654697537,"channel":1,"num_words":4,"start":112.95,"end":115.69},{"sentences":[{"text":"WGA.","start":117.299995,"end":117.799995,"sentiment":"neutral","sentiment_score":0.01810883730649948},{"text":"Western 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The agent advises them to check their website and suggests purchasing a new modem and router. The agent also explains the terms and conditions of the contract and offers a cancellation fee."},"intents":{"segments":[{"text":"So I'll go with the standard plan then. Yeah.","start_word":443,"end_word":451,"intents":[{"intent":"Offer to switch plan","confidence_score":0.0008225421}]},{"text":"We have are we on the same page? On our website, you can choose what modem or router or Oh, I didn't. eXp, we have suggestion, I suggest you pick the Wi Fi six Wi Fi six upgrade Wi Fi six dual band or k seven Wi Fi six plus. Recommended. Ah, okay.","start_word":491,"end_word":543,"intents":[{"intent":"Confirm understanding","confidence_score":0.017632129}]},{"text":"eXp, we have suggestion, I suggest you pick the Wi Fi six Wi Fi six upgrade Wi Fi six dual band or k seven Wi Fi six plus. Recommended.","start_word":513,"end_word":541,"intents":[{"intent":"Inquire about wifi upgrade","confidence_score":0.015853496}]},{"text":"Can you check if it's compatible?","start_word":578,"end_word":583,"intents":[{"intent":"Verify router compatibility","confidence_score":0.013288769}]},{"text":"Under contract under contract. Under contract.","start_word":947,"end_word":952,"intents":[{"intent":"Inquire about contract","confidence_score":0.0025171859}]},{"text":"Bye bye.","start_word":1090,"end_word":1091,"intents":[{"intent":"Involve customer","confidence_score":0.0000012780401}]}]},"sentiments":{"segments":[{"text":"Hello? Ellen Brook. W a. WGA. Western Australia. 5 Sky Lane Ellen Brook. No. So sign up. Activate it. Sign up or sign up Activate. on our website? Rogers. The. Oh, Pressure. it wasn't it wasn't website website sign up. Uh-uh. Uh-oh. Mm-mm. Mm-mm. BC? Mhmm. Uh-oh. Have you called? Mm-mm. He came up with the insurance. I have your details here. I have your details. Look, all the customers here, all the leads here in the face what do you think? How how did we get the inform But you mentioned yesterday that we should not disclose. Where? Where do you think did where do you think we get this information? Of course, these customers, they I don't know. Okay. So the customer so when inquiring in our Facebook ad, the customer should input every details in it? Yes. Exactly. That's why we have their okay. Okay. Okay. Okay. About Okay. Disclose Yeah. When it comes to legalization, ask me, sir. Ask me. Don't don't ask don't ask Maureen about legalization. Just go straight to me. Don't ask them about the about the only about the So I know. Yes, ma'am. the privates the privacy. Privacy. Don't forget to take because it's the form will not push through. And please read the, you know, the privacy so you have idea when the terms and conditions. So just in case you have idea when it comes to canceling the product order. Mm-mm. Example customer. Next sign up, you'll receive email. Payment payment inactivate Okay. Uh-oh. Payment change my OOTP, like ISP.","start_word":0,"end_word":260,"sentiment":"neutral","sentiment_score":-0.057405113702875446},{"text":"Activated plan Oh, we're losing customers.","start_word":261,"end_word":266,"sentiment":"negative","sentiment_score":-0.35745057463645935},{"text":"Explain up until early this year. Make sure customer sale your order Any updates with your Yeah. PC or laptop PC 25. 23.","start_word":267,"end_word":289,"sentiment":"neutral","sentiment_score":-0.07107571512460709},{"text":"Well, that is just not being fixed.","start_word":290,"end_word":296,"sentiment":"negative","sentiment_score":-0.3610364496707916},{"text":"11 Windows 11 Windows 11, though, is up to date or security is Windows 11 unlike Windows 10 You're eligible, and your area is serviceable through RND and Plan. Are you on our website now, or do you have any idea? Have you visited Website our website? Just in case you you have checked all the plans. So we have a little fixed plan for you. So it's been. Plan? No worries. I suggest you check our website, then I'll come I'll come back. I'll call you when is the best time for you to? Website. This one's. I'm sure I'll check if later on Or On the spot? Or of or of Eran dictate site wait search website. Or Sabine, can I get do you have your PC on or your phone? Your mobile phone? Just check this. I'm gonna stay with you. Website website. So I'll go with the standard plan then. Yeah. It's okay. And okay. Just click the no. Device option. This is the standard LAN. Click select. Then, do you already have a router or? Router equipment NT I I mean, table or usually. Okay. No worries with that. We have are we on the same page? On our website, you can choose what modem or router or Oh, I didn't. eXp, we have suggestion, I suggest you pick the Wi Fi six Wi Fi six upgrade Wi Fi six dual band or k seven Wi Fi six plus. Recommended. Ah, okay. The price Mostly So Wi Fi customer. six dual Uh-oh. band. I know. Mostly customer.","start_word":297,"end_word":558,"sentiment":"neutral","sentiment_score":0.04564836853048729},{"text":"You can choose Wi Fi six dual band because it's the cheapest.","start_word":559,"end_word":570,"sentiment":"positive","sentiment_score":0.4019193053245544},{"text":"Then choose. From outside store. Just. Yes. Can you check if it's compatible? Router make and model iPhone 16 Pro Max. Okay. Let me go ahead and check your router if it's compatible. Then can I have the make and mode model of your just check In the if it has PPPoE authentication, PPPOE authentication. Not VDSL. Okay? Okay. My apologies, ma'am. But your Yeah. no. But It's not your router compatible. is VDSM. So I suggest yeah. So I so I suggest you also purchase one of the modem below. And Wi Fi six is the cheapest? Actually case PPPoE authentication. For some reason, Hello? maybe Just lock in me. for the previous Uh-huh. As maybe a login previous previous provider provider or provider. manual manually configured. ISP configure. If ever compatible with PPPoE. Upon checking this router, it's compatible, but we do experience with other customer.","start_word":571,"end_word":718,"sentiment":"neutral","sentiment_score":-0.0118441516533494},{"text":"For some reason, it's still not authenticating. We still cannot configure the router.","start_word":719,"end_word":731,"sentiment":"negative","sentiment_score":-0.3494892716407776},{"text":"Maybe it's still locked in with the previous provider, Ganon, or Mhmm. But there's so the if router in case is you faulty. Ganon. so if in case that happens, you can just purchase the the router on our website, and it's usually. Pugs standard postage, three to five days business days. So Pugs Express, so one, two, three days business days. alright. So if in case you wanted to purchase the router, so it will be delivered to you by standard delivery three three to five business days. Then through Express, 20 it's dollars. one Yes. to three, yeah, one to three days. So $30. so and also with your contract. So if if you'll sign up, Anita, if you'll be signing up later on, just check the explain to no contract twelve month 20 No contract. four accommodation. So you know no contract? If ever cancellation fee cancellation In terms of cancellation, once you're once you've done signing up and the order has fee, and please. the order 12 or 24. 6. and your order has and we already received your order. So if in case you will cancel that, there's a cancellation fee. How much cancellation fee? So days if in case cancel there's a cancellation fee. I'm not sure. No contract? Under contract under contract. Under contract. So I think Okay. If ever outstanding balance monthly bill. Ma'am, also, before before submitting the order, just make sure you read the terms and condition of Urtells just to make sure that you fully understand. $1.32 cancellation fee. Actually, it's not. Updated. If you sign up twelve or twenty four month contract and you're canceling within within first six months. Cancel anytime under contract. Twelve twelve month contract. Twelve month contract. Twelve month cancel. So cancel it. Okay. Plus goods and service pack? Good and service tax. Sorry. Good as in good good as in goods, GST. Good. as in good, g o o d s. It's Right. Let's see. paid Let's outstanding see. balance. Thirty day notice Oh, cancel this month. As far as router. Okay. You free Free router valued. NDC. Panchula. I'm speaking. Bye bye.","start_word":732,"end_word":1091,"sentiment":"neutral","sentiment_score":-0.012168472322324911}],"average":{"sentiment":"neutral","sentiment_score":-0.015295967543028836}}}}