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you for calling United Safety and Survivability Corporation. Please listen carefully to our menu options. For service and installations, press 1. For sales, press 2. For accounts and purchasing, press 3.\n\nFor all other inquiries, press 4. Hi, and welcome to United Safety. All our lines are currently busy. Please hold, and we will be with you shortly. Good morning.\n\nUnited Safety. Mary speaking. What was it concerning, please? Regarding sorry. What?\n\nOh, you got a meeting with him? Hold on a moment. The person you are trying to reach is currently unavailable. Please leave a message after the tone. When you have finished, please hang up, or press the hash key for more options.","paragraphs":[{"sentences":[{"text":"Thank you for calling United Safety and Survivability Corporation.","start":0.24,"end":3.9399998,"sentiment":"positive","sentiment_score":0.4192219740814633},{"text":"Please listen carefully to our menu options.","start":4.64,"end":7.22,"sentiment":"neutral","sentiment_score":0.09660088217684201},{"text":"For service and installations, press 1.","start":7.7599998,"end":10.82,"sentiment":"neutral","sentiment_score":0.03860789847870668},{"text":"For sales, press 2.","start":11.04,"end":12.995,"sentiment":"neutral","sentiment_score":0.03439167141914368},{"text":"For accounts and purchasing, press 3.","start":13.375,"end":16.115,"sentiment":"neutral","sentiment_score":0.029880343315502007}],"sentiment":"neutral","sentiment_score":0.15617812745040283,"num_words":32,"start":0.24,"end":16.115},{"sentences":[{"text":"For all other inquiries, press 4.","start":16.415,"end":18.915,"sentiment":"neutral","sentiment_score":0.025455095805227757},{"text":"Hi, and welcome to United Safety.","start":28.75,"end":30.77,"sentiment":"neutral","sentiment_score":0.15357203036546707},{"text":"All our lines are currently busy.","start":30.83,"end":32.53,"sentiment":"neutral","sentiment_score":-0.27731943130493164},{"text":"Please hold, and we will be with you shortly.","start":32.59,"end":34.690002,"sentiment":"neutral","sentiment_score":-0.058861122363143496},{"text":"Good morning.","start":44.684998,"end":45.324997,"sentiment":"neutral","sentiment_score":0.27678443491458893}],"sentiment":"neutral","sentiment_score":-0.01951500214636326,"num_words":29,"start":16.415,"end":45.324997},{"sentences":[{"text":"United Safety.","start":45.324997,"end":46.225,"sentiment":"neutral","sentiment_score":0.08705871179699898},{"text":"Mary speaking.","start":46.284996,"end":47.184998,"sentiment":"neutral","sentiment_score":0.12589794397354126},{"text":"What was it concerning, please?","start":52.460003,"end":54.4,"sentiment":"neutral","sentiment_score":0.010235581919550896},{"text":"Regarding sorry.","start":61.995,"end":63.035,"sentiment":"neutral","sentiment_score":-0.08288680762052536},{"text":"What?","start":63.035,"end":63.535,"sentiment":"neutral","sentiment_score":-0.0753757506608963}],"sentiment":"neutral","sentiment_score":0.01966182126974066,"num_words":12,"start":45.324997,"end":63.535},{"sentences":[{"text":"Oh, you got a meeting with him?","start":71.115,"end":72.315,"sentiment":"neutral","sentiment_score":-0.03837561181613377},{"text":"Hold on a moment.","start":72.315,"end":73.295,"sentiment":"neutral","sentiment_score":-0.042994601652026176},{"text":"The person you are trying to reach is currently unavailable.","start":114.005,"end":117.305,"sentiment":"negative","sentiment_score":-0.4392347574234009},{"text":"Please leave a message after the tone.","start":118.485,"end":120.665,"sentiment":"neutral","sentiment_score":-0.23329836130142212},{"text":"When you have finished, please hang up, or press the hash key for more options.","start":121.365,"end":125.625,"sentiment":"neutral","sentiment_score":-0.08912050326665243}],"sentiment":"neutral","sentiment_score":-0.18146165910848353,"num_words":43,"start":71.115,"end":125.625}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling United Safety and Survivability Corporation. Please listen carefully to our menu options. For service and installations, press 1. For sales, press 2. For accounts and purchasing, press 3.\n\nFor all other inquiries, press 4. Hi, and welcome to United Safety. All our lines are currently busy. Please hold, and we will be with you shortly. Good morning.\n\nUnited Safety. Mary speaking.\n\nChannel 0: Yes, dear. Good morning. I'm looking for Ahmed.\n\nChannel 1: What was it concerning, please?\n\nChannel 0: Yeah. Just want to remind him with regards to our demo for tomorrow.\n\nChannel 1: Regarding sorry. What?\n\nChannel 0: This is with regards to our meeting for tomorrow. I just wanted to follow-up with him.\n\nChannel 1: Oh, you got a meeting with him? Hold on a moment.\n\nChannel 0: Sure. Hello? Hello?\n\nChannel 1: The person you are trying to reach is currently unavailable. Please leave a message after the tone. When you have finished, please hang up, or press the hash key for more options.","paragraphs":[{"sentences":[{"text":"Thank you for calling United Safety and Survivability Corporation.","start":0.24,"end":3.9399998,"sentiment":"positive","sentiment_score":0.4192219740814633},{"text":"Please listen carefully to our menu options.","start":4.64,"end":7.22,"sentiment":"neutral","sentiment_score":0.09660088217684201},{"text":"For service and installations, press 1.","start":7.7599998,"end":10.82,"sentiment":"neutral","sentiment_score":0.03860789847870668},{"text":"For sales, press 2.","start":11.04,"end":12.995,"sentiment":"neutral","sentiment_score":0.03439167141914368},{"text":"For accounts and purchasing, press 3.","start":13.375,"end":16.115,"sentiment":"neutral","sentiment_score":0.029880343315502007}],"sentiment":"neutral","sentiment_score":0.15617812745040283,"channel":1,"num_words":32,"start":0.24,"end":16.115},{"sentences":[{"text":"For all other inquiries, press 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speaking.","start":46.284996,"end":47.184998,"sentiment":"neutral","sentiment_score":0.12589794397354126}],"sentiment":"neutral","sentiment_score":0.10647832788527012,"channel":1,"num_words":4,"start":45.324997,"end":47.184998},{"sentences":[{"text":"Yes, dear.","start":47.935,"end":48.655,"sentiment":"neutral","sentiment_score":0.10704716295003891},{"text":"Good morning.","start":48.655,"end":49.315002,"sentiment":"neutral","sentiment_score":0.22682224214076996},{"text":"I'm looking for Ahmed.","start":49.375,"end":50.755,"sentiment":"neutral","sentiment_score":0.05198586732149124}],"sentiment":"neutral","sentiment_score":0.10946028493344784,"channel":0,"num_words":8,"start":47.935,"end":50.755},{"sentences":[{"text":"What was it concerning, 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with regards to our meeting for tomorrow.","start":65.155,"end":67.635,"sentiment":"neutral","sentiment_score":-0.08278311292330424},{"text":"I just wanted to follow-up with him.","start":67.635,"end":70.215,"sentiment":"neutral","sentiment_score":-0.03637965555701937}],"sentiment":"neutral","sentiment_score":-0.06248160032555461,"channel":0,"num_words":16,"start":65.155,"end":70.215},{"sentences":[{"text":"Oh, you got a meeting with him?","start":71.115,"end":72.315,"sentiment":"neutral","sentiment_score":-0.03837561181613377},{"text":"Hold on a 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tone.","start":118.485,"end":120.665,"sentiment":"neutral","sentiment_score":-0.23329836130142212},{"text":"When you have finished, please hang up, or press the hash key for more options.","start":121.365,"end":125.625,"sentiment":"neutral","sentiment_score":-0.08912050326665243}],"sentiment":"neutral","sentiment_score":-0.2300701141357422,"channel":1,"num_words":32,"start":114.005,"end":125.625}]},"summary":{"result":"success","short":"A customer calls United Safety and Sur squeezing company and is prompted to select menu options. They are then put on hold and repeatedly told that the person they are trying to reach is unavailable and to leave a message after the tone."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Thank you for calling United Safety and Survivability Corporation.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.4300166070461273},{"text":"Please listen carefully to our menu options. For service and installations, press 1. For sales, press 2. For accounts and purchasing, press 3. For all other inquiries, press 4. Hi, and welcome to United Safety. All our lines are currently busy. Please hold, and we will be with you shortly. Good morning. United Safety. Mary speaking. Yes, dear. Good morning. I'm looking for Ahmed. What was it concerning, please? Yeah. Just want to remind him with regards to our demo for tomorrow. Regarding sorry. What? This is with regards to our meeting for tomorrow. I just wanted to follow-up with him. Oh, you got a meeting with him? Hold on a moment. Sure. Hello? Hello?","start_word":9,"end_word":123,"sentiment":"neutral","sentiment_score":0.004287035204470158},{"text":"The person you are trying to reach is currently unavailable.","start_word":124,"end_word":133,"sentiment":"negative","sentiment_score":-0.4430721700191498},{"text":"Please leave a message after the tone. When you have finished, please hang up, or press the hash key for more options.","start_word":134,"end_word":155,"sentiment":"neutral","sentiment_score":-0.13678565621376038}],"average":{"sentiment":"neutral","sentiment_score":-0.014155278018876618}}}}