{"metadata":{"transaction_key":"deprecated","request_id":"019e967d-56f4-79c1-83fc-7b4953991f2a","sha256":"f182893722aecf58e34eab3fa2e11031cfe79a2384069726700d7a4f34ddd0c5","created":"2026-06-05T06:34:18.758Z","duration":13.823937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":49,"output_tokens":49},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":49,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. This is Paul. Sorry I can't come to the phone a moment. And if you'd like to leave your name and number, I'll get back to you as soon as I can. Thank you.","confidence":0.9970703,"words":[{"word":"hi","start":0.39999998,"end":0.88,"confidence":0.86987305,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.10042056441307068},{"word":"this","start":0.88,"end":1.12,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.08944230526685715},{"word":"is","start":1.12,"end":1.36,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.09832097589969636},{"word":"paul","start":1.36,"end":1.86,"confidence":0.9941406,"punctuated_word":"Paul.","sentiment":"neutral","sentiment_score":0.09221915900707243},{"word":"sorry","start":2.1599998,"end":2.48,"confidence":0.91748047,"punctuated_word":"Sorry","sentiment":"neutral","sentiment_score":-0.1809341013431549},{"word":"i","start":2.48,"end":2.6399999,"confidence":0.7080078,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.23997031152248385},{"word":"can't","start":2.6399999,"end":2.72,"confidence":0.9628906,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.27849504351615906},{"word":"come","start":2.72,"end":2.96,"confidence":0.99902344,"punctuated_word":"come","sentiment":"neutral","sentiment_score":-0.3182722330093384},{"word":"to","start":2.96,"end":3.04,"confidence":0.8540039,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.3669416308403015},{"word":"the","start":3.04,"end":3.12,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3605547249317169},{"word":"phone","start":3.12,"end":3.36,"confidence":0.9892578,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.27283263206481934},{"word":"a","start":3.36,"end":3.4399998,"confidence":0.49560547,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.25835466384887695},{"word":"moment","start":3.4399998,"end":3.84,"confidence":0.9260254,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.2546556890010834},{"word":"and","start":3.84,"end":4.0,"confidence":0.9614258,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.00489044189453125},{"word":"if","start":4.0,"end":4.08,"confidence":0.9941406,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.04912378638982773},{"word":"you'd","start":4.08,"end":4.16,"confidence":0.81640625,"punctuated_word":"you'd","sentiment":"neutral","sentiment_score":0.05709090083837509},{"word":"like","start":4.16,"end":4.3199997,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.048722997307777405},{"word":"to","start":4.3199997,"end":4.4,"confidence":0.97998047,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.031192786991596225},{"word":"leave","start":4.4,"end":4.64,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.017901845276355743},{"word":"your","start":4.64,"end":4.72,"confidence":0.99316406,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.023227006196975708},{"word":"name","start":4.72,"end":4.88,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.02012041211128235},{"word":"and","start":4.88,"end":5.04,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07316134870052338},{"word":"number","start":5.04,"end":5.3599997,"confidence":0.9975586,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.0977652370929718},{"word":"i'll","start":5.3599997,"end":5.52,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.16231614351272583},{"word":"get","start":5.52,"end":5.68,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.05551360547542572},{"word":"back","start":5.68,"end":5.8399997,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.038565486669540405},{"word":"to","start":5.8399997,"end":5.92,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1037030667066574},{"word":"you","start":5.92,"end":6.0,"confidence":0.9941406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13158346712589264},{"word":"as","start":6.0,"end":6.16,"confidence":0.98828125,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.12693986296653748},{"word":"soon","start":6.16,"end":6.3999996,"confidence":0.9980469,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.1067292094230652},{"word":"as","start":6.3999996,"end":6.48,"confidence":0.9951172,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.12295006215572356},{"word":"i","start":6.48,"end":6.56,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2344689965248108},{"word":"can","start":6.56,"end":6.8799996,"confidence":1.0,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":0.18319180607795715},{"word":"thank","start":6.8799996,"end":7.12,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.730512261390686},{"word":"you","start":7.12,"end":7.62,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4485155940055847}],"paragraphs":{"transcript":"\nHi. This is Paul. Sorry I can't come to the phone a moment. And if you'd like to leave your name and number, I'll get back to you as soon as I can. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.88,"sentiment":"neutral","sentiment_score":0.10042056441307068},{"text":"This is Paul.","start":0.88,"end":1.86,"sentiment":"neutral","sentiment_score":0.09332748005787532},{"text":"Sorry I can't come to the phone a moment.","start":2.1599998,"end":3.84,"sentiment":"neutral","sentiment_score":-0.28122344778643715},{"text":"And if you'd like to leave your name and number, I'll get back to you as soon as I can.","start":3.84,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.08213522285223007},{"text":"Thank you.","start":6.8799996,"end":7.62,"sentiment":"positive","sentiment_score":0.5895139276981354}],"sentiment":"neutral","sentiment_score":0.019174979627132417,"num_words":35,"start":0.39999998,"end":7.62}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. This is Paul. Sorry I can't come to the phone a moment. And if you'd like to leave your name and number, I'll get back to you as soon as I can. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.88,"sentiment":"neutral","sentiment_score":0.10042056441307068},{"text":"This is Paul.","start":0.88,"end":1.86,"sentiment":"neutral","sentiment_score":0.09332748005787532},{"text":"Sorry I can't come to the phone a moment.","start":2.1599998,"end":3.84,"sentiment":"neutral","sentiment_score":-0.28122344778643715},{"text":"And if you'd like to leave your name and number, I'll get back to you as soon as I can.","start":3.84,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.08213522285223007},{"text":"Thank you.","start":6.8799996,"end":7.62,"sentiment":"positive","sentiment_score":0.5895139276981354}],"sentiment":"neutral","sentiment_score":0.019174979627132417,"channel":1,"num_words":35,"start":0.39999998,"end":7.62}]},"summary":{"result":"success","short":"Hi. This is Paul. Sorry I can't come to the phone a moment. And if you'd like to leave your name and number, I'll get back to you as soon as I can. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":33,"end_word":34,"intents":[{"intent":"Provide contact information","confidence_score":0.06665475}]}]},"sentiments":{"segments":[{"text":"Hi. This is Paul. Sorry I can't come to the phone a moment. And if you'd like to leave your name and number, I'll get back to you as soon as I can.","start_word":0,"end_word":32,"sentiment":"neutral","sentiment_score":-0.013399332761764526},{"text":"Thank you.","start_word":33,"end_word":34,"sentiment":"positive","sentiment_score":0.691779375076294}],"average":{"sentiment":"neutral","sentiment_score":0.02977487262414426}}}}