{"metadata":{"transaction_key":"deprecated","request_id":"019ffe44-55cd-7d20-8616-5ce58b90b41b","sha256":"e768fca65b6bfda23d385459bfae4d1380b5c6c43d81479b028d96ad0d3e4d51","created":"2026-08-14T03:15:20.249Z","duration":45.287937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":179,"output_tokens":44},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":201,"output_tokens":201},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":201,"output_tokens":23}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Cam. This is Ross with Check Home. How are you, ma'am? That's great. You're not bloody. Cam actually getting back to you regarding your inquiry for Aruba networking. Correct. So no. I sent you through the pricing and availability. So just checking in, like, yep. Okay. Alright. No worries, mate. Looking forward to your email. Yep. Cheers. Bye. No worries, man. Bye.","confidence":0.9741211,"words":[{"word":"hi","start":3.28,"end":3.6,"confidence":0.79833984,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.10904821753501892},{"word":"cam","start":3.6,"end":3.84,"confidence":0.67456055,"punctuated_word":"Cam.","sentiment":"neutral","sentiment_score":0.13678282499313354},{"word":"this","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.13831208646297455},{"word":"is","start":4.0,"end":4.24,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.14479684829711914},{"word":"ross","start":4.24,"end":4.56,"confidence":0.7993164,"punctuated_word":"Ross","sentiment":"neutral","sentiment_score":0.15106336772441864},{"word":"with","start":4.56,"end":4.7999997,"confidence":0.9614258,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.16083581745624542},{"word":"check","start":4.7999997,"end":4.96,"confidence":0.41625977,"punctuated_word":"Check","sentiment":"neutral","sentiment_score":0.18064597249031067},{"word":"home","start":4.96,"end":5.2,"confidence":0.7264404,"punctuated_word":"Home.","sentiment":"neutral","sentiment_score":0.15130552649497986},{"word":"how","start":5.2,"end":5.3599997,"confidence":0.99609375,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.224091574549675},{"word":"are","start":5.3599997,"end":5.44,"confidence":0.9838867,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.2361606657505035},{"word":"you","start":5.44,"end":5.6,"confidence":0.8005371,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.2748369574546814},{"word":"ma'am","start":5.6,"end":6.1,"confidence":0.9584961,"punctuated_word":"ma'am?","sentiment":"neutral","sentiment_score":0.29969629645347595},{"word":"that's","start":8.0,"end":8.24,"confidence":0.9736328,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.7405169010162354},{"word":"great","start":8.24,"end":8.559999,"confidence":0.8203125,"punctuated_word":"great.","sentiment":"positive","sentiment_score":0.7328141331672668},{"word":"you're","start":8.559999,"end":8.72,"confidence":0.5800781,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.29935356974601746},{"word":"not","start":8.72,"end":8.88,"confidence":0.60791016,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.23987020552158356},{"word":"bloody","start":8.88,"end":9.38,"confidence":0.64208984,"punctuated_word":"bloody.","sentiment":"neutral","sentiment_score":0.1876931190490723},{"word":"cam","start":9.5199995,"end":9.84,"confidence":0.5566406,"punctuated_word":"Cam","sentiment":"neutral","sentiment_score":0.09585094451904295},{"word":"actually","start":9.84,"end":10.16,"confidence":0.47485352,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.1043977364897728},{"word":"getting","start":10.16,"end":10.48,"confidence":0.99316406,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":0.10078773647546768},{"word":"back","start":10.48,"end":10.639999,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.10812393575906754},{"word":"to","start":10.639999,"end":10.8,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1376311033964157},{"word":"you","start":10.8,"end":10.88,"confidence":0.9921875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13861538469791412},{"word":"regarding","start":10.88,"end":11.28,"confidence":0.99902344,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.10934557765722276},{"word":"your","start":11.28,"end":11.44,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.11925561726093292},{"word":"inquiry","start":11.44,"end":11.84,"confidence":0.9941406,"punctuated_word":"inquiry","sentiment":"neutral","sentiment_score":0.11123888194561005},{"word":"for","start":11.84,"end":12.08,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.12242033332586288},{"word":"aruba","start":12.08,"end":12.48,"confidence":0.7390137,"punctuated_word":"Aruba","sentiment":"neutral","sentiment_score":0.1130632385611534},{"word":"networking","start":12.48,"end":12.98,"confidence":0.7788086,"punctuated_word":"networking.","sentiment":"neutral","sentiment_score":0.13913452625274658},{"word":"correct","start":17.955,"end":18.455,"confidence":0.9741211,"punctuated_word":"Correct.","sentiment":"neutral","sentiment_score":0.07957297563552856},{"word":"so","start":19.955,"end":20.455,"confidence":0.63427734,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.013050696812570097},{"word":"no","start":22.355,"end":22.595001,"confidence":0.94091797,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.03182585537433624},{"word":"i","start":22.595001,"end":22.835,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.008026991039514542},{"word":"sent","start":22.835,"end":23.075,"confidence":0.9980469,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.006199754774570465},{"word":"you","start":23.075,"end":23.395,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.006177328526973724},{"word":"through","start":23.395,"end":23.895,"confidence":0.99902344,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.007580231875181198},{"word":"the","start":24.115,"end":24.615,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.005479488521814346},{"word":"pricing","start":24.755001,"end":25.255001,"confidence":0.99902344,"punctuated_word":"pricing","sentiment":"neutral","sentiment_score":0.002867700532078743},{"word":"and","start":25.395,"end":25.635,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0037980377674102783},{"word":"availability","start":25.635,"end":26.135,"confidence":0.9562988,"punctuated_word":"availability.","sentiment":"neutral","sentiment_score":0.003180934116244316},{"word":"so","start":27.555,"end":27.875,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0816265121102333},{"word":"just","start":27.875,"end":28.115,"confidence":0.9116211,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.08548001199960709},{"word":"checking","start":28.115,"end":28.435001,"confidence":0.31884766,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":0.0952715501189232},{"word":"in","start":28.435001,"end":28.675,"confidence":0.7902832,"punctuated_word":"in,","sentiment":"neutral","sentiment_score":0.18381059169769287},{"word":"like","start":28.675,"end":28.95,"confidence":0.9309082,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.19825628399848935},{"word":"yep","start":29.11,"end":29.61,"confidence":0.91585284,"punctuated_word":"yep.","sentiment":"neutral","sentiment_score":0.16276691854000092},{"word":"okay","start":35.99,"end":36.47,"confidence":0.9001465,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.12731365859508514},{"word":"alright","start":36.47,"end":36.79,"confidence":0.99365234,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.16476131975650787},{"word":"no","start":36.79,"end":36.95,"confidence":0.94970703,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.17715854942798617},{"word":"worries","start":36.95,"end":37.190002,"confidence":0.9902344,"punctuated_word":"worries,","sentiment":"neutral","sentiment_score":0.2507472634315491},{"word":"mate","start":37.190002,"end":37.510002,"confidence":0.87353516,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":0.29330432415008545},{"word":"looking","start":37.510002,"end":37.83,"confidence":0.99316406,"punctuated_word":"Looking","sentiment":"positive","sentiment_score":0.3512577414512634},{"word":"forward","start":37.83,"end":38.07,"confidence":0.99902344,"punctuated_word":"forward","sentiment":"positive","sentiment_score":0.3929414451122284},{"word":"to","start":38.07,"end":38.23,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5154354572296143},{"word":"your","start":38.23,"end":38.39,"confidence":0.99316406,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.408329576253891},{"word":"email","start":38.39,"end":38.79,"confidence":0.99658203,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":0.1586858630180359},{"word":"yep","start":38.79,"end":39.092937,"confidence":0.9975586,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.12586170434951782},{"word":"cheers","start":39.572937,"end":39.732937,"confidence":0.9814453,"punctuated_word":"Cheers.","sentiment":"positive","sentiment_score":0.3834085166454315},{"word":"bye","start":39.732937,"end":40.232937,"confidence":0.9980469,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.33283182978630066},{"word":"no","start":42.372936,"end":42.532936,"confidence":0.9448242,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.1671845018863678},{"word":"worries","start":42.532936,"end":42.932938,"confidence":0.9921875,"punctuated_word":"worries,","sentiment":"neutral","sentiment_score":0.19091267883777616},{"word":"man","start":42.932938,"end":43.252937,"confidence":0.92993164,"punctuated_word":"man.","sentiment":"neutral","sentiment_score":0.229341983795166},{"word":"bye","start":43.252937,"end":43.752937,"confidence":0.93481445,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.19481241703033447}],"paragraphs":{"transcript":"\nHi, Cam. This is Ross with Check Home. How are you, ma'am? That's great. You're not bloody.\n\nCam actually getting back to you regarding your inquiry for Aruba networking. Correct. So no. I sent you through the pricing and availability. So just checking in, like, yep.\n\nOkay. Alright. No worries, mate. Looking forward to your email. Yep.\n\nCheers. Bye. No worries, man. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Cam.","start":3.28,"end":3.84,"sentiment":"neutral","sentiment_score":0.12291552126407623},{"text":"This is Ross with Check Home.","start":3.84,"end":5.2,"sentiment":"neutral","sentiment_score":0.15449326982100806},{"text":"How are you, ma'am?","start":5.2,"end":6.1,"sentiment":"neutral","sentiment_score":0.25869637355208397},{"text":"That's great.","start":8.0,"end":8.559999,"sentiment":"positive","sentiment_score":0.7366655170917511},{"text":"You're not bloody.","start":8.559999,"end":9.38,"sentiment":"neutral","sentiment_score":0.24230563143889108}],"sentiment":"neutral","sentiment_score":0.25928376965663014,"num_words":17,"start":3.28,"end":9.38},{"sentences":[{"text":"Cam actually getting back to you regarding your inquiry for Aruba networking.","start":9.5199995,"end":12.98,"sentiment":"neutral","sentiment_score":0.11665541802843411},{"text":"Correct.","start":17.955,"end":18.455,"sentiment":"neutral","sentiment_score":0.07957297563552856},{"text":"So no.","start":19.955,"end":22.595001,"sentiment":"neutral","sentiment_score":-0.009387579280883074},{"text":"I sent you through the pricing and availability.","start":22.595001,"end":26.135,"sentiment":"neutral","sentiment_score":-0.0029521402902901173},{"text":"So just checking in, like, yep.","start":27.555,"end":29.61,"sentiment":"neutral","sentiment_score":0.13453531141082445}],"sentiment":"neutral","sentiment_score":0.07738819239853785,"num_words":29,"start":9.5199995,"end":29.61},{"sentences":[{"text":"Okay.","start":35.99,"end":36.47,"sentiment":"neutral","sentiment_score":0.12731365859508514},{"text":"Alright.","start":36.47,"end":36.79,"sentiment":"neutral","sentiment_score":0.16476131975650787},{"text":"No worries, mate.","start":36.79,"end":37.510002,"sentiment":"neutral","sentiment_score":0.24040337900320688},{"text":"Looking forward to your email.","start":37.510002,"end":38.79,"sentiment":"positive","sentiment_score":0.36533001661300657},{"text":"Yep.","start":38.79,"end":39.092937,"sentiment":"neutral","sentiment_score":0.12586170434951782}],"sentiment":"neutral","sentiment_score":0.2696179002523422,"num_words":11,"start":35.99,"end":39.092937},{"sentences":[{"text":"Cheers.","start":39.572937,"end":39.732937,"sentiment":"positive","sentiment_score":0.3834085166454315},{"text":"Bye.","start":39.732937,"end":40.232937,"sentiment":"neutral","sentiment_score":0.33283182978630066},{"text":"No worries, man.","start":42.372936,"end":43.252937,"sentiment":"neutral","sentiment_score":0.19581305483977},{"text":"Bye.","start":43.252937,"end":43.752937,"sentiment":"neutral","sentiment_score":0.19481241703033447}],"sentiment":"neutral","sentiment_score":0.24974865466356277,"num_words":6,"start":39.572937,"end":43.752937}]}}]},{"alternatives":[{"transcript":"Hello. Cameron speaking. Good. How are you going? Yeah. The data switch. Yep. Yeah. Are you able to send me through a price? Oh, okay. Perfect. Yep. I'm just waiting for my laptop. I'll have a look when I get back, but thank you for sending that through. Good on you. Yeah. Thanks for thanks for the follow-up. Cheers. Thanks. Bye.","confidence":0.9914551,"words":[{"word":"hello","start":1.1999999,"end":1.52,"confidence":0.7336426,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.018563009798526764},{"word":"cameron","start":1.52,"end":1.92,"confidence":0.4267578,"punctuated_word":"Cameron","sentiment":"neutral","sentiment_score":0.016174666583538055},{"word":"speaking","start":1.92,"end":2.42,"confidence":0.9980469,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.02244602143764496},{"word":"good","start":6.16,"end":6.48,"confidence":0.9807129,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.5257748365402222},{"word":"how","start":6.48,"end":6.64,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.3686061203479767},{"word":"are","start":6.64,"end":6.72,"confidence":0.86279297,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.31564563512802124},{"word":"you","start":6.72,"end":6.7999997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.32303905487060547},{"word":"going","start":6.7999997,"end":7.2999997,"confidence":0.875,"punctuated_word":"going?","sentiment":"positive","sentiment_score":0.4165623188018799},{"word":"yeah","start":14.855,"end":15.355,"confidence":0.857666,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07550652325153351},{"word":"the","start":15.655,"end":15.974999,"confidence":0.7709961,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.05104142054915428},{"word":"data","start":15.974999,"end":16.215,"confidence":0.9111328,"punctuated_word":"data","sentiment":"neutral","sentiment_score":0.06669209152460098},{"word":"switch","start":16.215,"end":16.715,"confidence":0.7927246,"punctuated_word":"switch.","sentiment":"neutral","sentiment_score":0.0705292746424675},{"word":"yep","start":18.855,"end":19.335,"confidence":0.99609375,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.060323916375637054},{"word":"yeah","start":19.335,"end":19.575,"confidence":0.9970703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04017084464430809},{"word":"are","start":19.575,"end":19.735,"confidence":0.5751953,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":0.014526227489113808},{"word":"you","start":19.735,"end":19.895,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.016706883907318115},{"word":"able","start":19.895,"end":20.055,"confidence":0.9951172,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.019164638593792915},{"word":"to","start":20.055,"end":20.135,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.010343695990741251},{"word":"send","start":20.135,"end":20.375,"confidence":0.9980469,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.010989908128976822},{"word":"me","start":20.375,"end":20.535,"confidence":0.9970703,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.013075348921120169},{"word":"through","start":20.535,"end":20.695,"confidence":0.921875,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.014944925904273989},{"word":"a","start":20.695,"end":20.855,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.012763747945427896},{"word":"price","start":20.855,"end":21.355,"confidence":0.98095703,"punctuated_word":"price?","sentiment":"neutral","sentiment_score":0.007618622854351997},{"word":"oh","start":27.335,"end":27.654999,"confidence":0.97094727,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.07080084085464478},{"word":"okay","start":27.654999,"end":28.134998,"confidence":0.99658203,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.08827972412109375},{"word":"perfect","start":28.134998,"end":28.634998,"confidence":0.9995117,"punctuated_word":"Perfect.","sentiment":"neutral","sentiment_score":0.22728359699249268},{"word":"yep","start":30.75,"end":30.99,"confidence":0.9277344,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.13795456290245056},{"word":"i'm","start":30.99,"end":31.15,"confidence":0.9892578,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.13627989590168},{"word":"just","start":31.15,"end":31.39,"confidence":0.99609375,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.16492512822151184},{"word":"waiting","start":31.39,"end":31.55,"confidence":0.50390625,"punctuated_word":"waiting","sentiment":"neutral","sentiment_score":0.17339041829109192},{"word":"for","start":31.55,"end":31.79,"confidence":0.8144531,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.11660296469926834},{"word":"my","start":31.79,"end":31.95,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.13142076134681702},{"word":"laptop","start":31.95,"end":32.27,"confidence":0.9914551,"punctuated_word":"laptop.","sentiment":"neutral","sentiment_score":0.14535483717918396},{"word":"i'll","start":32.27,"end":32.43,"confidence":0.951416,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1311059147119522},{"word":"have","start":32.43,"end":32.59,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.15493379533290863},{"word":"a","start":32.59,"end":32.67,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.15853047370910645},{"word":"look","start":32.67,"end":32.83,"confidence":1.0,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.13221779465675354},{"word":"when","start":32.83,"end":32.989998,"confidence":0.3840332,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.1322774887084961},{"word":"i","start":32.989998,"end":33.07,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.16554854810237885},{"word":"get","start":33.07,"end":33.31,"confidence":0.87890625,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.11126334965229034},{"word":"back","start":33.31,"end":33.55,"confidence":0.9194336,"punctuated_word":"back,","sentiment":"neutral","sentiment_score":0.1693531572818756},{"word":"but","start":33.55,"end":33.79,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.20796628296375275},{"word":"thank","start":33.79,"end":33.95,"confidence":0.99902344,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.3824176490306854},{"word":"you","start":33.95,"end":34.11,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4468349814414978},{"word":"for","start":34.11,"end":34.27,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.49027425050735474},{"word":"sending","start":34.27,"end":34.51,"confidence":0.99902344,"punctuated_word":"sending","sentiment":"positive","sentiment_score":0.4444130063056946},{"word":"that","start":34.51,"end":34.75,"confidence":0.9604492,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.4227607548236847},{"word":"through","start":34.75,"end":35.25,"confidence":0.9995117,"punctuated_word":"through.","sentiment":"positive","sentiment_score":0.3344133794307709},{"word":"good","start":37.87,"end":38.11,"confidence":0.9819336,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4581544101238251},{"word":"on","start":38.11,"end":38.27,"confidence":0.94970703,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.4414697587490082},{"word":"you","start":38.27,"end":38.77,"confidence":0.96533203,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.35962867736816406},{"word":"yeah","start":39.39,"end":39.71,"confidence":0.9921875,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.17436188459396362},{"word":"thanks","start":39.71,"end":40.03,"confidence":0.96777344,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.38063010573387146},{"word":"for","start":40.03,"end":40.27,"confidence":0.99121094,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.3164779841899872},{"word":"thanks","start":40.27,"end":40.51,"confidence":0.9770508,"punctuated_word":"thanks","sentiment":"positive","sentiment_score":0.4547673761844635},{"word":"for","start":40.51,"end":40.629997,"confidence":0.9941406,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5672441124916077},{"word":"the","start":40.629997,"end":40.75,"confidence":0.9589844,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.5070329904556274},{"word":"follow-up","start":40.75,"end":41.23,"confidence":0.9987793,"punctuated_word":"follow-up.","sentiment":"positive","sentiment_score":0.4330474138259888},{"word":"cheers","start":41.23,"end":41.73,"confidence":0.99902344,"punctuated_word":"Cheers.","sentiment":"neutral","sentiment_score":0.3116114139556885},{"word":"thanks","start":43.15,"end":43.629997,"confidence":0.8996582,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.3075624406337738},{"word":"bye","start":43.629997,"end":44.129997,"confidence":0.9941406,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.11743908375501633}],"paragraphs":{"transcript":"\nHello. Cameron speaking. Good. How are you going? Yeah.\n\nThe data switch. Yep. Yeah. Are you able to send me through a price? Oh, okay.\n\nPerfect. Yep. I'm just waiting for my laptop. I'll have a look when I get back, but thank you for sending that through. Good on you.\n\nYeah. Thanks for thanks for the follow-up. Cheers. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.52,"sentiment":"neutral","sentiment_score":0.018563009798526764},{"text":"Cameron speaking.","start":1.52,"end":2.42,"sentiment":"neutral","sentiment_score":0.019310344010591507},{"text":"Good.","start":6.16,"end":6.48,"sentiment":"positive","sentiment_score":0.5257748365402222},{"text":"How are you going?","start":6.48,"end":7.2999997,"sentiment":"positive","sentiment_score":0.3559632822871208},{"text":"Yeah.","start":14.855,"end":15.355,"sentiment":"neutral","sentiment_score":0.07550652325153351}],"sentiment":"neutral","sentiment_score":0.23136868741777208,"num_words":9,"start":1.1999999,"end":15.355},{"sentences":[{"text":"The data switch.","start":15.655,"end":16.715,"sentiment":"neutral","sentiment_score":0.06275426223874092},{"text":"Yep.","start":18.855,"end":19.335,"sentiment":"neutral","sentiment_score":0.060323916375637054},{"text":"Yeah.","start":19.335,"end":19.575,"sentiment":"neutral","sentiment_score":0.04017084464430809},{"text":"Are you able to send me through a price?","start":19.575,"end":21.355,"sentiment":"neutral","sentiment_score":0.013348222192790773},{"text":"Oh, okay.","start":27.335,"end":28.134998,"sentiment":"neutral","sentiment_score":0.07954028248786926}],"sentiment":"neutral","sentiment_score":0.03549825702793896,"num_words":16,"start":15.655,"end":28.134998},{"sentences":[{"text":"Perfect.","start":28.134998,"end":28.634998,"sentiment":"neutral","sentiment_score":0.22728359699249268},{"text":"Yep.","start":30.75,"end":30.99,"sentiment":"neutral","sentiment_score":0.13795456290245056},{"text":"I'm just waiting for my laptop.","start":30.99,"end":32.27,"sentiment":"neutral","sentiment_score":0.14466233427325884},{"text":"I'll have a look when I get back, but thank you for sending that through.","start":32.27,"end":35.25,"sentiment":"neutral","sentiment_score":0.2589540551106135},{"text":"Good on you.","start":37.87,"end":38.77,"sentiment":"positive","sentiment_score":0.4197509487469991}],"sentiment":"neutral","sentiment_score":0.24526060917056525,"num_words":26,"start":28.134998,"end":38.77},{"sentences":[{"text":"Yeah.","start":39.39,"end":39.71,"sentiment":"neutral","sentiment_score":0.17436188459396362},{"text":"Thanks for thanks for the follow-up.","start":39.71,"end":41.23,"sentiment":"positive","sentiment_score":0.4431999971469243},{"text":"Cheers.","start":41.23,"end":41.73,"sentiment":"neutral","sentiment_score":0.3116114139556885},{"text":"Thanks.","start":43.15,"end":43.629997,"sentiment":"neutral","sentiment_score":0.3075624406337738},{"text":"Bye.","start":43.629997,"end":44.129997,"sentiment":"neutral","sentiment_score":0.11743908375501633}],"sentiment":"positive","sentiment_score":0.35701748058199884,"num_words":10,"start":39.39,"end":44.129997}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Cameron speaking.\n\nChannel 0: Hi, Cam. This is Ross with Check Home. How are you, ma'am?\n\nChannel 1: Good. How are you going?\n\nChannel 0: That's great. You're not bloody. Cam actually getting back to you regarding your inquiry for Aruba networking.\n\nChannel 1: Yeah. The data switch.\n\nChannel 0: Correct.\n\nChannel 1: Yep. Yeah. Are you able\n\nChannel 0: So\n\nChannel 1: to send me through a price?\n\nChannel 0: no. I sent you through the pricing and availability.\n\nChannel 1: Oh,\n\nChannel 0: So\n\nChannel 1: okay.\n\nChannel 0: just checking\n\nChannel 1: Perfect.\n\nChannel 0: in, like, yep.\n\nChannel 1: Yep. I'm just waiting for my laptop. I'll have a look when I get back, but thank you for sending that through.\n\nChannel 0: Okay. Alright. No worries, mate. Looking forward\n\nChannel 1: Good\n\nChannel 0: to\n\nChannel 1: on\n\nChannel 0: your\n\nChannel 1: you.\n\nChannel 0: email. Yep.\n\nChannel 1: Yeah.\n\nChannel 0: Cheers.\n\nChannel 1: Thanks\n\nChannel 0: Bye.\n\nChannel 1: for thanks for the follow-up. Cheers.\n\nChannel 0: No worries, man.\n\nChannel 1: Thanks.\n\nChannel 0: Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.52,"sentiment":"neutral","sentiment_score":0.018563009798526764},{"text":"Cameron speaking.","start":1.52,"end":2.42,"sentiment":"neutral","sentiment_score":0.019310344010591507}],"sentiment":"neutral","sentiment_score":0.019061232606569927,"channel":1,"num_words":3,"start":1.1999999,"end":2.42},{"sentences":[{"text":"Hi, Cam.","start":3.28,"end":3.84,"sentiment":"neutral","sentiment_score":0.12291552126407623},{"text":"This is Ross with Check Home.","start":3.84,"end":5.2,"sentiment":"neutral","sentiment_score":0.15449326982100806},{"text":"How are you, ma'am?","start":5.2,"end":6.1,"sentiment":"neutral","sentiment_score":0.25869637355208397}],"sentiment":"neutral","sentiment_score":0.1839646796385447,"channel":0,"num_words":12,"start":3.28,"end":6.1},{"sentences":[{"text":"Good.","start":6.16,"end":6.48,"sentiment":"positive","sentiment_score":0.5257748365402222},{"text":"How are you going?","start":6.48,"end":7.2999997,"sentiment":"positive","sentiment_score":0.3559632822871208}],"sentiment":"positive","sentiment_score":0.3899255931377411,"channel":1,"num_words":5,"start":6.16,"end":7.2999997},{"sentences":[{"text":"That's great.","start":8.0,"end":8.559999,"sentiment":"positive","sentiment_score":0.7366655170917511},{"text":"You're not bloody.","start":8.559999,"end":9.38,"sentiment":"neutral","sentiment_score":0.24230563143889108},{"text":"Cam actually getting back to you regarding your inquiry for Aruba networking.","start":9.5199995,"end":12.98,"sentiment":"neutral","sentiment_score":0.11665541802843411}],"sentiment":"neutral","sentiment_score":0.21177134969655206,"channel":0,"num_words":17,"start":8.0,"end":12.98},{"sentences":[{"text":"Yeah.","start":14.855,"end":15.355,"sentiment":"neutral","sentiment_score":0.07550652325153351},{"text":"The data switch.","start":15.655,"end":16.715,"sentiment":"neutral","sentiment_score":0.06275426223874092}],"sentiment":"neutral","sentiment_score":0.06594232749193907,"channel":1,"num_words":4,"start":14.855,"end":16.715},{"sentences":[{"text":"Correct.","start":17.955,"end":18.455,"sentiment":"neutral","sentiment_score":0.07957297563552856}],"sentiment":"neutral","sentiment_score":0.07957297563552856,"channel":0,"num_words":1,"start":17.955,"end":18.455},{"sentences":[{"text":"Yep.","start":18.855,"end":19.335,"sentiment":"neutral","sentiment_score":0.060323916375637054},{"text":"Yeah.","start":19.335,"end":19.575,"sentiment":"neutral","sentiment_score":0.04017084464430809},{"text":"Are you able","start":19.575,"end":20.055,"sentiment":"neutral","sentiment_score":0.01679924999674161}],"sentiment":"neutral","sentiment_score":0.030178502202033997,"channel":1,"num_words":5,"start":18.855,"end":20.055},{"sentences":[{"text":"So","start":19.955,"end":20.455,"sentiment":"neutral","sentiment_score":0.013050696812570097}],"sentiment":"neutral","sentiment_score":0.013050696812570097,"channel":0,"num_words":1,"start":19.955,"end":20.455},{"sentences":[{"text":"to send me through a price?","start":20.055,"end":21.355,"sentiment":"neutral","sentiment_score":0.011622708290815353}],"sentiment":"neutral","sentiment_score":0.011622708290815353,"channel":1,"num_words":6,"start":20.055,"end":21.355},{"sentences":[{"text":"no.","start":22.355,"end":22.595001,"sentiment":"neutral","sentiment_score":-0.03182585537433624},{"text":"I sent you through the pricing and availability.","start":22.595001,"end":26.135,"sentiment":"neutral","sentiment_score":-0.0029521402902901173}],"sentiment":"neutral","sentiment_score":-0.006160330855184131,"channel":0,"num_words":9,"start":22.355,"end":26.135},{"sentences":[{"text":"Oh,","start":27.335,"end":27.654999,"sentiment":"neutral","sentiment_score":0.07080084085464478}],"sentiment":"neutral","sentiment_score":0.07080084085464478,"channel":1,"num_words":1,"start":27.335,"end":27.654999},{"sentences":[{"text":"So","start":27.555,"end":27.875,"sentiment":"neutral","sentiment_score":0.0816265121102333}],"sentiment":"neutral","sentiment_score":0.0816265121102333,"channel":0,"num_words":1,"start":27.555,"end":27.875},{"sentences":[{"text":"okay.","start":27.654999,"end":28.134998,"sentiment":"neutral","sentiment_score":0.08827972412109375}],"sentiment":"neutral","sentiment_score":0.08827972412109375,"channel":1,"num_words":1,"start":27.654999,"end":28.134998},{"sentences":[{"text":"just checking","start":27.875,"end":28.435001,"sentiment":"neutral","sentiment_score":0.09037578105926514}],"sentiment":"neutral","sentiment_score":0.09037578105926514,"channel":0,"num_words":2,"start":27.875,"end":28.435001},{"sentences":[{"text":"Perfect.","start":28.134998,"end":28.634998,"sentiment":"neutral","sentiment_score":0.22728359699249268}],"sentiment":"neutral","sentiment_score":0.22728359699249268,"channel":1,"num_words":1,"start":28.134998,"end":28.634998},{"sentences":[{"text":"in, like, yep.","start":28.435001,"end":29.61,"sentiment":"neutral","sentiment_score":0.18161126474539438}],"sentiment":"neutral","sentiment_score":0.18161126474539438,"channel":0,"num_words":3,"start":28.435001,"end":29.61},{"sentences":[{"text":"Yep.","start":30.75,"end":30.99,"sentiment":"neutral","sentiment_score":0.13795456290245056},{"text":"I'm just waiting for my laptop.","start":30.99,"end":32.27,"sentiment":"neutral","sentiment_score":0.14466233427325884},{"text":"I'll have a look when I get back, but thank you for sending that through.","start":32.27,"end":35.25,"sentiment":"neutral","sentiment_score":0.2589540551106135}],"sentiment":"neutral","sentiment_score":0.2222836088727821,"channel":1,"num_words":22,"start":30.75,"end":35.25},{"sentences":[{"text":"Okay.","start":35.99,"end":36.47,"sentiment":"neutral","sentiment_score":0.12731365859508514},{"text":"Alright.","start":36.47,"end":36.79,"sentiment":"neutral","sentiment_score":0.16476131975650787},{"text":"No worries, mate.","start":36.79,"end":37.510002,"sentiment":"neutral","sentiment_score":0.24040337900320688},{"text":"Looking forward","start":37.510002,"end":38.07,"sentiment":"positive","sentiment_score":0.3720995932817459}],"sentiment":"neutral","sentiment_score":0.25106918598924366,"channel":0,"num_words":7,"start":35.99,"end":38.07},{"sentences":[{"text":"Good","start":37.87,"end":38.11,"sentiment":"positive","sentiment_score":0.4581544101238251}],"sentiment":"positive","sentiment_score":0.4581544101238251,"channel":1,"num_words":1,"start":37.87,"end":38.11},{"sentences":[{"text":"to","start":38.07,"end":38.23,"sentiment":"positive","sentiment_score":0.5154354572296143}],"sentiment":"positive","sentiment_score":0.5154354572296143,"channel":0,"num_words":1,"start":38.07,"end":38.23},{"sentences":[{"text":"on","start":38.11,"end":38.27,"sentiment":"positive","sentiment_score":0.4414697587490082}],"sentiment":"positive","sentiment_score":0.4414697587490082,"channel":1,"num_words":1,"start":38.11,"end":38.27},{"sentences":[{"text":"your","start":38.23,"end":38.39,"sentiment":"positive","sentiment_score":0.408329576253891}],"sentiment":"positive","sentiment_score":0.408329576253891,"channel":0,"num_words":1,"start":38.23,"end":38.39},{"sentences":[{"text":"you.","start":38.27,"end":38.77,"sentiment":"positive","sentiment_score":0.35962867736816406}],"sentiment":"positive","sentiment_score":0.35962867736816406,"channel":1,"num_words":1,"start":38.27,"end":38.77},{"sentences":[{"text":"email.","start":38.39,"end":38.79,"sentiment":"neutral","sentiment_score":0.1586858630180359},{"text":"Yep.","start":38.79,"end":39.092937,"sentiment":"neutral","sentiment_score":0.12586170434951782}],"sentiment":"neutral","sentiment_score":0.14227378368377686,"channel":0,"num_words":2,"start":38.39,"end":39.092937},{"sentences":[{"text":"Yeah.","start":39.39,"end":39.71,"sentiment":"neutral","sentiment_score":0.17436188459396362}],"sentiment":"neutral","sentiment_score":0.17436188459396362,"channel":1,"num_words":1,"start":39.39,"end":39.71},{"sentences":[{"text":"Cheers.","start":39.572937,"end":39.732937,"sentiment":"positive","sentiment_score":0.3834085166454315}],"sentiment":"positive","sentiment_score":0.3834085166454315,"channel":0,"num_words":1,"start":39.572937,"end":39.732937},{"sentences":[{"text":"Thanks","start":39.71,"end":40.03,"sentiment":"positive","sentiment_score":0.38063010573387146}],"sentiment":"positive","sentiment_score":0.38063010573387146,"channel":1,"num_words":1,"start":39.71,"end":40.03},{"sentences":[{"text":"Bye.","start":39.732937,"end":40.232937,"sentiment":"neutral","sentiment_score":0.33283182978630066}],"sentiment":"neutral","sentiment_score":0.33283182978630066,"channel":0,"num_words":1,"start":39.732937,"end":40.232937},{"sentences":[{"text":"for thanks for the follow-up.","start":40.03,"end":41.23,"sentiment":"positive","sentiment_score":0.4557139754295349},{"text":"Cheers.","start":41.23,"end":41.73,"sentiment":"neutral","sentiment_score":0.3116114139556885}],"sentiment":"positive","sentiment_score":0.4316968818505605,"channel":1,"num_words":6,"start":40.03,"end":41.73},{"sentences":[{"text":"No worries, man.","start":42.372936,"end":43.252937,"sentiment":"neutral","sentiment_score":0.19581305483977}],"sentiment":"neutral","sentiment_score":0.19581305483977,"channel":0,"num_words":3,"start":42.372936,"end":43.252937},{"sentences":[{"text":"Thanks.","start":43.15,"end":43.629997,"sentiment":"neutral","sentiment_score":0.3075624406337738}],"sentiment":"neutral","sentiment_score":0.3075624406337738,"channel":1,"num_words":1,"start":43.15,"end":43.629997},{"sentences":[{"text":"Bye.","start":43.252937,"end":43.752937,"sentiment":"neutral","sentiment_score":0.19481241703033447}],"sentiment":"neutral","sentiment_score":0.19481241703033447,"channel":0,"num_words":1,"start":43.252937,"end":43.752937},{"sentences":[{"text":"Bye.","start":43.629997,"end":44.129997,"sentiment":"neutral","sentiment_score":0.11743908375501633}],"sentiment":"neutral","sentiment_score":0.11743908375501633,"channel":1,"num_words":1,"start":43.629997,"end":44.129997}]},"summary":{"result":"success","short":" Check Home representative Ross calls customer Cam regarding her inquiry for Aruba networking. They discuss pricing and availability, and Ross sends Cam a pricing and availability email. Cam thanks Ross and they end the call on a pleasant note."},"intents":{"segments":[{"text":"Cam actually getting back to you regarding your inquiry for Aruba networking. Yeah.","start_word":25,"end_word":37,"intents":[{"intent":"Inquire about aruba networking","confidence_score":0.09987244}]},{"text":"Are you able So to send me through a price? no.","start_word":44,"end_word":54,"intents":[{"intent":"Request price quote","confidence_score":0.045179844}]},{"text":"I'm just waiting for my laptop. I'll have a look when I get back, but thank you for sending that through. Okay.","start_word":73,"end_word":94,"intents":[{"intent":"Wait for laptop","confidence_score":0.14156528}]},{"text":"for thanks for the follow-up. Cheers.","start_word":112,"end_word":117,"intents":[{"intent":"Thank for follow-up","confidence_score":0.1986316}]}]},"sentiments":{"segments":[{"text":"Hello. Cameron speaking. Hi, Cam. This is Ross with Check Home. How are you, ma'am?","start_word":0,"end_word":14,"sentiment":"neutral","sentiment_score":0.1615346521139145},{"text":"Good. How are you going? That's great.","start_word":15,"end_word":21,"sentiment":"positive","sentiment_score":0.5482620000839233},{"text":"You're not bloody. Cam actually getting back to you regarding your inquiry for Aruba networking. Yeah. The data switch. Correct. Yep. Yeah. Are you able So to send me through a price? no. I sent you through the pricing and availability. Oh, So okay. just checking Perfect. in, like, yep. Yep. I'm just waiting for my laptop. I'll have a look when I get back, but thank you for sending that through. Okay. Alright. No worries, mate.","start_word":22,"end_word":98,"sentiment":"neutral","sentiment_score":0.13194206357002258},{"text":"Looking forward Good to on your you.","start_word":99,"end_word":105,"sentiment":"positive","sentiment_score":0.4108557105064392},{"text":"email. Yep. Yeah.","start_word":106,"end_word":108,"sentiment":"neutral","sentiment_score":0.1490972340106964},{"text":"Cheers. Thanks Bye. for thanks for the follow-up.","start_word":109,"end_word":116,"sentiment":"positive","sentiment_score":0.40713757276535034},{"text":"Cheers. No worries, man. Thanks. Bye. Bye.","start_word":117,"end_word":123,"sentiment":"neutral","sentiment_score":0.2255837321281433}],"average":{"sentiment":"neutral","sentiment_score":0.20001995029734143}}}}