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Your call has progressed in the queue. We'll be with you shortly. Good afternoon. Welcome to Cellcast Australia.\n\nYou're speaking with Ismay. Mhmm. Mhmm. Mhmm. Mhmm.\n\nOkay. Alright. Unfortunately, I'm not the best person to relay any kind of costs or or anything like that. What I will do is grab your contact number, and I will assign you an account manager who will call you back as soon as possible. Mhmm.\n\n1230 29. Mhmm. Yeah. No worries. Alright.\n\nThank you for calling. Have a good one. 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inbox.","start":53.675,"end":61.07,"sentiment":"neutral","sentiment_score":0.05314447689387533}],"sentiment":"neutral","sentiment_score":0.05314447689387533,"channel":0,"num_words":18,"start":53.675,"end":61.07},{"sentences":[{"text":"Mhmm.","start":62.34,"end":62.84,"sentiment":"neutral","sentiment_score":0.012854544445872309},{"text":"Okay.","start":70.615,"end":71.115,"sentiment":"neutral","sentiment_score":0.01595734804868698},{"text":"Alright.","start":76.695,"end":77.195,"sentiment":"neutral","sentiment_score":-0.03391149267554283},{"text":"Unfortunately, I'm not the best person to relay any kind of costs or or anything like that.","start":77.335,"end":82.134995,"sentiment":"neutral","sentiment_score":-0.2753085476510665},{"text":"What I will do is grab your contact number, and I will assign you an account manager who will call you back as soon as possible.","start":82.134995,"end":88.28001,"sentiment":"neutral","sentiment_score":-0.08255142904818058}],"sentiment":"neutral","sentiment_score":-0.1485148275109089,"channel":1,"num_words":46,"start":62.34,"end":88.28001},{"sentences":[{"text":"Yeah.","start":89.21,"end":89.53,"sentiment":"neutral","sentiment_score":0.024233462288975716},{"text":"Sure.","start":89.53,"end":90.03,"sentiment":"neutral","sentiment_score":0.04773153364658356},{"text":"Best number to get me on is 0434","start":90.810005,"end":93.87,"sentiment":"neutral","sentiment_score":0.041269039269536734}],"sentiment":"neutral","sentiment_score":0.04021173100918531,"channel":0,"num_words":10,"start":89.21,"end":93.87},{"sentences":[{"text":"Mhmm.","start":94.5,"end":95.0,"sentiment":"neutral","sentiment_score":0.04068155586719513}],"sentiment":"neutral","sentiment_score":0.04068155586719513,"channel":1,"num_words":1,"start":94.5,"end":95.0},{"sentences":[{"text":"923078.","start":95.435,"end":98.335,"sentiment":"neutral","sentiment_score":0.033814314752817154}],"sentiment":"neutral","sentiment_score":0.033814314752817154,"channel":0,"num_words":1,"start":95.435,"end":98.335},{"sentences":[{"text":"1230","start":99.205,"end":100.325,"sentiment":"neutral","sentiment_score":0.015096835792064668}],"sentiment":"neutral","sentiment_score":0.015096835792064668,"channel":1,"num_words":1,"start":99.205,"end":100.325},{"sentences":[{"text":"And just","start":99.835,"end":100.575,"sentiment":"neutral","sentiment_score":0.017550750635564327}],"sentiment":"neutral","sentiment_score":0.017550750635564327,"channel":0,"num_words":2,"start":99.835,"end":100.575},{"sentences":[{"text":"29.","start":100.325,"end":101.065,"sentiment":"neutral","sentiment_score":0.008867375552654266}],"sentiment":"neutral","sentiment_score":0.008867375552654266,"channel":1,"num_words":1,"start":100.325,"end":101.065},{"sentences":[{"text":"and just that we're we are on WA time, so","start":101.274994,"end":104.09499,"sentiment":"neutral","sentiment_score":-0.012271884456276893}],"sentiment":"neutral","sentiment_score":-0.012271884456276893,"channel":0,"num_words":10,"start":101.274994,"end":104.09499},{"sentences":[{"text":"Mhmm.","start":104.965,"end":105.465,"sentiment":"neutral","sentiment_score":-0.013866646215319632}],"sentiment":"neutral","sentiment_score":-0.013866646215319632,"channel":1,"num_words":1,"start":104.965,"end":105.465},{"sentences":[{"text":"obviously and those morning calls might be a bit early over here depending on what time you ring.","start":105.59499,"end":109.910934,"sentiment":"neutral","sentiment_score":-0.04992002704077297}],"sentiment":"neutral","sentiment_score":-0.04992002704077297,"channel":0,"num_words":18,"start":105.59499,"end":109.910934},{"sentences":[{"text":"Yeah.","start":110.57087,"end":110.89087,"sentiment":"neutral","sentiment_score":0.05042951926589012},{"text":"No worries.","start":110.89087,"end":111.55087,"sentiment":"neutral","sentiment_score":0.12605030462145805},{"text":"Alright.","start":112.33087,"end":112.65087,"sentiment":"neutral","sentiment_score":0.23862168192863464},{"text":"Thank you for calling.","start":112.65087,"end":113.71088,"sentiment":"positive","sentiment_score":0.505422055721283}],"sentiment":"neutral","sentiment_score":0.3203550041653216,"channel":1,"num_words":8,"start":110.57087,"end":113.71088},{"sentences":[{"text":"Thanks for that.","start":114.47093,"end":115.19093,"sentiment":"positive","sentiment_score":0.5833348830540975},{"text":"Bye bye.","start":115.19093,"end":115.85094,"sentiment":"positive","sentiment_score":0.3820990324020386}],"sentiment":"positive","sentiment_score":0.502840542793274,"channel":0,"num_words":5,"start":114.47093,"end":115.85094},{"sentences":[{"text":"Have a good one.","start":115.61087,"end":116.33087,"sentiment":"positive","sentiment_score":0.5079389214515686},{"text":"Bye.","start":116.33087,"end":116.83087,"sentiment":"neutral","sentiment_score":0.1453988254070282}],"sentiment":"positive","sentiment_score":0.4354309022426605,"channel":1,"num_words":5,"start":115.61087,"end":116.83087}]},"summary":{"result":"success","short":"A representative from Cellcast Australia is calling a customer to offer a function where they can send text messages to individuals or bulk conversations, and receive a message back from the person who received it. The customer is unable to speak at the moment and is instructed to call back with their contact number and assign an account manager. The representative will call back as soon as possible."},"intents":{"segments":[{"text":"My name is Mike Burns. We are calling from Cooler Bar Care. We are a Cellcast customer, and we're wanting to potentially extend the functionality of what we do.","start_word":33,"end_word":61,"intents":[{"intent":"Extend functionality","confidence_score":0.45918867}]},{"text":"My name is Mike Burns. We are calling from Cooler Bar Care. We are a Cellcast customer, and we're wanting to potentially extend the functionality of what we do. And I wondered if you can let me know if that's possible, and if so, how we might go about Mhmm. it and what the costs would be.","start_word":33,"end_word":89,"intents":[{"intent":"Request cost information","confidence_score":0.01462683}]},{"text":"What I will do is grab your contact number, and I will assign you an account manager who will call you back as soon as possible. Yeah.","start_word":154,"end_word":180,"intents":[{"intent":"Assign account manager","confidence_score":0.18262431}]}]},"sentiments":{"segments":[{"text":"Thanks for holding.","start_word":0,"end_word":2,"sentiment":"positive","sentiment_score":0.5035642981529236},{"text":"Your call has progressed in the queue. We'll be with you shortly.","start_word":3,"end_word":14,"sentiment":"neutral","sentiment_score":0.31001731753349304},{"text":"Good afternoon.","start_word":15,"end_word":16,"sentiment":"positive","sentiment_score":0.35766029357910156},{"text":"Welcome to Cellcast Australia. You're speaking with Ismay. Hello. Yeah. When can you help me, please? My name is Mike Burns. We are calling from Cooler Bar Care. We are a Cellcast customer, and we're wanting to potentially extend the functionality of what we do. And I wondered if you can let me know if that's possible, and if so, how we might go about Mhmm. it and what the costs would be. Mhmm. So we are looking to have a function where we can not only send out text messages to either individual people or bulk, but Mhmm. also then receive a message back from the person that has been received by into a shared inbox. Mhmm. Okay. Alright. Unfortunately, I'm not the best person to relay any kind of costs or or anything like that. What I will do is grab your contact number, and I will assign you an account manager who will call you back as soon as possible. Yeah. Sure. Best number to get me on is 0434 Mhmm. 923078. 1230 And just 29. and just that we're we are on WA time, so Mhmm. obviously and those morning calls might be a bit early over here depending on what time you ring. Yeah. No worries. Alright.","start_word":17,"end_word":228,"sentiment":"neutral","sentiment_score":0.014163763262331486},{"text":"Thank you for calling. Thanks for that. Bye bye. Have a good one.","start_word":229,"end_word":241,"sentiment":"positive","sentiment_score":0.4876004755496979},{"text":"Bye.","start_word":242,"end_word":242,"sentiment":"neutral","sentiment_score":0.19377943873405457}],"average":{"sentiment":"neutral","sentiment_score":0.06804916718426873}}}}