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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nMhmm. Mhmm. Okay. I see. Yeah.\n\nMay I know the number that you wanted to okay. Is that is that an international number, not an Australian number? Mhmm. Yeah. Mhmm.\n\nYeah. So, unfortunately, we cannot provide you a service with your Indian phone number? Because we only service Australian phone numbers, unfortunately. Yeah. You mean the your Indian number?\n\nYeah. Yeah. This is an Australian phone number. Mhmm. Yeah.\n\nUnfortunately, we cannot provide the service with other country's number, only Australian phone numbers. Yeah. Australia only. Mhmm. Yeah.\n\nAirtel, but this is solely Australia. We're not connected with other Airtel with different country. Yeah. It's a different company. Okay.\n\nThank you. Yeah. You're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.16313472390174866},{"text":"Good afternoon.","start":2.1599998,"end":2.96,"sentiment":"positive","sentiment_score":0.37901297211647034},{"text":"This is Maureen from Airtel tech support.","start":2.96,"end":5.54,"sentiment":"positive","sentiment_score":0.3595429573740278},{"text":"How can I assist you 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Hi. My name is Srinivas. I have a currently a Tel eSIM on my iPhone, and I'm currently overseas at the moment. So and also, some reason I got my phone changed to new phone. So I still have my old phone where Airtel number is active. I would like to transfer that eSIM from my old phone to new phone. Yeah. Is is there any option to transfer? Yes. Yeah. Sure. It's 9704. Oh, yeah. So it's a it's a Indian number. Yeah. It's a plus it's 919704. Okay. Okay. Yeah. That's fine. So but but my Australian phone number is not 81? It's a different one. No. I'm the the number I'm calling you, this is an Australian number, but yeah. So because I need Indian phone number that is eSIM, and I'm I'm I want that eSIM to be transferred to new phone. Oh, okay. Is Airtel provide service to Airtel as well? Okay. Is it is it Airtel Airtel. Right? Okay. Understood. Yeah. Okay then. Thank you. Yep. Yep. Thank you. 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Good afternoon. This is Maureen from Airtel tech support. How can I assist\n\nChannel 1: Yeah.\n\nChannel 0: you today? Mhmm.\n\nChannel 1: Hi. My name is Srinivas. I have a currently a Tel eSIM on my iPhone, and I'm currently overseas at the moment.\n\nChannel 0: Mhmm.\n\nChannel 1: So and also, some reason I got my phone changed to new phone. So I still\n\nChannel 0: Mhmm.\n\nChannel 1: have my old phone where Airtel number is active. I would like to transfer that eSIM from my old phone to new phone.\n\nChannel 0: Okay. I see.\n\nChannel 1: Yeah. Is is there any option to transfer?\n\nChannel 0: Yeah. May I know the number that\n\nChannel 1: Yes.\n\nChannel 0: you wanted to\n\nChannel 1: Yeah. Sure. It's 9704.\n\nChannel 0: okay. Is that is that an international number, not an Australian number?\n\nChannel 1: Oh, yeah. So it's a it's a Indian number.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. It's a plus\n\nChannel 0: Yeah.\n\nChannel 1: it's 919704.\n\nChannel 0: Mhmm. Yeah. So, unfortunately, we cannot provide you a service with your Indian phone number? Because we only service Australian phone numbers,\n\nChannel 1: Okay.\n\nChannel 0: unfortunately.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. That's fine. So but but my Australian phone number is not 81? It's a different one.\n\nChannel 0: You mean the your Indian number?\n\nChannel 1: No. I'm the the number I'm calling you, this is an Australian\n\nChannel 0: Yeah.\n\nChannel 1: number, but\n\nChannel 0: Yeah. This is an Australian phone number.\n\nChannel 1: yeah. So because I need Indian phone number that is eSIM, and I'm I'm I want that eSIM to be transferred to new phone.\n\nChannel 0: Mhmm. Yeah. Unfortunately, we cannot provide the service with other country's number, only Australian phone numbers.\n\nChannel 1: Oh, okay. Is Airtel provide service to Airtel as well?\n\nChannel 0: Yeah. Australia only.\n\nChannel 1: Okay. Is it is it Airtel Airtel. Right?\n\nChannel 0: Mhmm. Yeah. Airtel, but this is solely Australia. We're not connected with other Airtel with different country.\n\nChannel 1: Okay. Understood. Yeah. Okay\n\nChannel 0: Yeah.\n\nChannel 1: then. Thank you.\n\nChannel 0: It's\n\nChannel 1: Yep.\n\nChannel 0: a different company. Okay.\n\nChannel 1: Yep. Thank you.\n\nChannel 0: Thank\n\nChannel 1: Bye.\n\nChannel 0: you. Yeah. You're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.16313472390174866},{"text":"Good afternoon.","start":2.1599998,"end":2.96,"sentiment":"positive","sentiment_score":0.37901297211647034},{"text":"This is Maureen from Airtel tech support.","start":2.96,"end":5.54,"sentiment":"positive","sentiment_score":0.3595429573740278},{"text":"How can I assist","start":6.0,"end":6.7999997,"sentiment":"positive","sentiment_score":0.3366723954677582}],"sentiment":"positive","sentiment_score":0.3417607822588512,"channel":0,"num_words":14,"start":1.68,"end":6.7999997},{"sentences":[{"text":"Yeah.","start":6.64,"end":7.14,"sentiment":"neutral","sentiment_score":0.22661444544792175}],"sentiment":"neutral","sentiment_score":0.22661444544792175,"channel":1,"num_words":1,"start":6.64,"end":7.14},{"sentences":[{"text":"you 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welcome.","start":164.925,"end":165.645,"sentiment":"positive","sentiment_score":0.3968881070613861},{"text":"Bye.","start":165.645,"end":165.76001,"sentiment":"positive","sentiment_score":0.3790068030357361},{"text":"Have a great day.","start":165.76001,"end":166.865,"sentiment":"positive","sentiment_score":0.5153004229068756}],"sentiment":"positive","sentiment_score":0.4049042562643687,"channel":0,"num_words":9,"start":164.045,"end":166.865}]},"summary":{"result":"success","short":"The customer, Yeah, is calling to transfer an e [The one from his old phone to his new phone due to a change in his phone. The agent informs him that they cannot provide service with his Australian phone number, only Australian phone numbers. The agent also explains that Airtel only provides service to Australian phone numbers and not international ones."},"intents":{"segments":[{"text":"have my old phone where Airtel number is active. I would like to transfer that eSIM from my old phone to new phone. Okay. I see. Yeah.","start_word":58,"end_word":84,"intents":[{"intent":"Transfer esim","confidence_score":0.39142722}]},{"text":"May I know the number that Yes. you wanted to Yeah. Sure. It's 9704. okay. Is that is that an international number, not an Australian number? Oh, yeah.","start_word":93,"end_word":120,"intents":[{"intent":"Confirm details","confidence_score":0.0035170561}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.16313472390174866},{"text":"Good afternoon. This is Maureen from Airtel tech support.","start_word":1,"end_word":9,"sentiment":"positive","sentiment_score":0.3694998025894165},{"text":"How can I assist Yeah. you today? Mhmm. Hi. My name is Srinivas. I have a currently a Tel eSIM on my iPhone, and I'm currently overseas at the moment. Mhmm. So and also, some reason I got my phone changed to new phone. So I still Mhmm. have my old phone where Airtel number is active. I would like to transfer that eSIM from my old phone to new phone. Okay. I see. Yeah. Is is there any option to transfer? Yeah. May I know the number that Yes. you wanted to Yeah. Sure. It's 9704. okay. Is that is that an international number, not an Australian number? Oh, yeah. So it's a it's a Indian number. Mhmm. Yeah. It's a plus Yeah. it's 919704. Mhmm. Yeah. So, unfortunately, we cannot provide you a service with your Indian phone number? Because we only service Australian phone numbers, Okay. unfortunately. Okay. Yeah. Yeah. That's fine. So but but my Australian phone number is not 81? It's a different one. You mean the your Indian number? No. I'm the the number I'm calling you, this is an Australian Yeah. number, but Yeah. This is an Australian phone number. yeah. So because I need Indian phone number that is eSIM, and I'm I'm I want that eSIM to be transferred to new phone. Mhmm. Yeah. Unfortunately, we cannot provide the service with other country's number, only Australian phone numbers. Oh, okay. Is Airtel provide service to Airtel as well? Yeah. Australia only. Okay. Is it is it Airtel Airtel. Right? Mhmm. Yeah. Airtel, but this is solely Australia. We're not connected with other Airtel with different country. Okay. Understood. Yeah. Okay Yeah. then. Thank you. It's Yep. a different company. Okay. Yep. Thank you. Thank Bye. you. Yeah.","start_word":10,"end_word":305,"sentiment":"neutral","sentiment_score":-0.04636624827980995},{"text":"You're welcome. Bye. Have a great day.","start_word":306,"end_word":312,"sentiment":"positive","sentiment_score":0.4593999981880188}],"average":{"sentiment":"neutral","sentiment_score":-0.019881449447237475}}}}