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Hello. Good afternoon. This is Maureen from Ertel tech support. Just wanted to, update you regarding the upgrade of your plan.\n\nUnfortunately, we cannot upgrade it this month since the invoice has been generated from our system for the basic plan, your current plan. So the upgrade yeah. I cannot cancel it. So instead, we're going to upgrade your plan to 100 MBPS next month, October first. Is that okay?\n\nYeah. Okay then. So yeah. And upon checking here, you have an outstanding balance, which is 60 $9.95. The upgrade upgraded plan.\n\nYeah. It's it is automatic. Yeah. But the upgrade of your speed will take effect next month, October 1. Yeah.\n\nAgain yeah. First of of October. And your bill then for the month of October will be the upgraded plan. You'll receive your first invoice for the upgraded plan then on October as well. Okay.\n\nOkay then. Thank you. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Yes.","start":3.84,"end":4.0,"sentiment":"neutral","sentiment_score":0.09870865941047668},{"text":"Hello.","start":4.0,"end":4.4,"sentiment":"neutral","sentiment_score":0.12484444677829742},{"text":"Good afternoon.","start":4.72,"end":5.44,"sentiment":"neutral","sentiment_score":0.2915104329586029},{"text":"This is Maureen from Ertel tech support.","start":5.44,"end":8.1,"sentiment":"neutral","sentiment_score":0.20142801318849837},{"text":"Just wanted to, update you regarding the upgrade of your plan.","start":8.559999,"end":14.099999,"sentiment":"neutral","sentiment_score":0.04378886385397478}],"sentiment":"neutral","sentiment_score":0.1226476166735996,"num_words":22,"start":3.84,"end":14.099999},{"sentences":[{"text":"Unfortunately, we cannot upgrade it this month since the invoice has been generated from our system for the basic plan, your current plan.","start":15.165,"end":29.97,"sentiment":"neutral","sentiment_score":-0.2835992169768914},{"text":"So the upgrade yeah.","start":30.289999,"end":34.21,"sentiment":"neutral","sentiment_score":-0.0800973903387785},{"text":"I cannot cancel it.","start":34.21,"end":35.59,"sentiment":"neutral","sentiment_score":-0.14016858488321304},{"text":"So instead, we're going to upgrade your plan to 100 MBPS next month, October first.","start":36.45,"end":42.825,"sentiment":"neutral","sentiment_score":-0.0007336759726361679},{"text":"Is that okay?","start":42.905003,"end":43.725002,"sentiment":"neutral","sentiment_score":0.061081547290086746}],"sentiment":"neutral","sentiment_score":-0.14758380385868877,"num_words":49,"start":15.165,"end":43.725002},{"sentences":[{"text":"Yeah.","start":45.545002,"end":45.945,"sentiment":"neutral","sentiment_score":0.04965158551931381},{"text":"Okay then.","start":45.945,"end":46.685,"sentiment":"neutral","sentiment_score":0.04106838256120682},{"text":"So yeah.","start":46.905,"end":49.165,"sentiment":"neutral","sentiment_score":0.03917411714792251},{"text":"And upon checking here, you have an outstanding balance, which is 60 $9.95.","start":49.225,"end":55.485,"sentiment":"neutral","sentiment_score":0.025711163233679075},{"text":"The upgrade upgraded plan.","start":60.84,"end":64.46,"sentiment":"neutral","sentiment_score":0.003027850296348334}],"sentiment":"neutral","sentiment_score":0.02529514128003608,"num_words":22,"start":45.545002,"end":64.46},{"sentences":[{"text":"Yeah.","start":70.84,"end":71.295,"sentiment":"neutral","sentiment_score":0.03635330498218536},{"text":"It's it is automatic.","start":71.534996,"end":73.395,"sentiment":"neutral","sentiment_score":0.03346234653145075},{"text":"Yeah.","start":77.455,"end":77.534996,"sentiment":"neutral","sentiment_score":0.03456943854689598},{"text":"But the upgrade of your speed will take effect next month, October 1.","start":77.534996,"end":83.875,"sentiment":"neutral","sentiment_score":0.0582113374884312},{"text":"Yeah.","start":85.52,"end":86.02,"sentiment":"neutral","sentiment_score":0.11013585329055786}],"sentiment":"neutral","sentiment_score":0.05358276851475239,"num_words":20,"start":70.84,"end":86.02},{"sentences":[{"text":"Again yeah.","start":86.8,"end":89.46,"sentiment":"neutral","sentiment_score":0.055048514157533646},{"text":"First of of October.","start":89.6,"end":91.54,"sentiment":"neutral","sentiment_score":0.036847339011728764},{"text":"And your bill then for the month of October will be the upgraded plan.","start":91.84,"end":97.135,"sentiment":"neutral","sentiment_score":0.07217042733516012},{"text":"You'll receive your first invoice for the upgraded plan then on October as well.","start":97.135,"end":104.034996,"sentiment":"neutral","sentiment_score":0.13235063584787504},{"text":"Okay.","start":104.494995,"end":104.994995,"sentiment":"neutral","sentiment_score":0.11537621915340424}],"sentiment":"neutral","sentiment_score":0.09246164251651083,"num_words":35,"start":86.8,"end":104.994995},{"sentences":[{"text":"Okay then.","start":105.455,"end":106.175,"sentiment":"neutral","sentiment_score":0.26899413019418716},{"text":"Thank you.","start":106.175,"end":106.915,"sentiment":"positive","sentiment_score":0.45021767914295197},{"text":"Bye.","start":107.055,"end":107.534996,"sentiment":"neutral","sentiment_score":0.3242528438568115},{"text":"Have a great day.","start":107.534996,"end":108.595,"sentiment":"positive","sentiment_score":0.47552312910556793}],"sentiment":"positive","sentiment_score":0.4071965532170402,"num_words":9,"start":105.455,"end":108.595}]}}]},{"alternatives":[{"transcript":"Hello. This is Sean speaking. Mhmm. Mhmm. Mhmm. Okay. So your account canceled that. Okay. Mhmm. Okay. Yep. Mhmm. Mhmm. So I can pay this month first. There is maybe next month will be auto upgrades. So that that's the auto automatic or it's or I need to call you back again. Oh, it's already update. Okay. That's it. Okay. Good. The first the first of October. Right? Okay. Mhmm. Mhmm. Mhmm. Okay. That's all good. Yep. Mhmm. Thank you. 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This is Sean speaking. Mhmm. Mhmm. Mhmm.\n\nOkay. So your account canceled that. Okay. Mhmm. Okay.\n\nYep. Mhmm. Mhmm. So I can pay this month first. There is maybe next month will be auto upgrades.\n\nSo that that's the auto automatic or it's or I need to call you back again. Oh, it's already update. Okay. That's it. Okay.\n\nGood. The first the first of October. Right? Okay. Mhmm.\n\nMhmm. Mhmm. Okay. That's all good. Yep.\n\nMhmm. Thank you. 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This is Sean speaking.\n\nChannel 0: Yes. Hello. Good afternoon. This is Maureen from Ertel tech support.\n\nChannel 1: Mhmm.\n\nChannel 0: Just wanted to, update you regarding the upgrade\n\nChannel 1: Mhmm.\n\nChannel 0: of your plan. Unfortunately, we cannot upgrade it this month since the invoice has been generated\n\nChannel 1: Mhmm.\n\nChannel 0: from our system for the basic plan, your current plan.\n\nChannel 1: Okay.\n\nChannel 0: So\n\nChannel 1: So your\n\nChannel 0: the\n\nChannel 1: account canceled\n\nChannel 0: upgrade\n\nChannel 1: that. Okay.\n\nChannel 0: yeah. I cannot cancel it. So instead, we're going to upgrade your plan to 100 MBPS next month, October\n\nChannel 1: Mhmm. Okay.\n\nChannel 0: first. Is that okay?\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Okay then. So yeah. And upon checking here, you have an outstanding balance, which is\n\nChannel 1: Mhmm.\n\nChannel 0: 60\n\nChannel 1: Mhmm.\n\nChannel 0: $9.95.\n\nChannel 1: So I can pay this month first. There is maybe next month\n\nChannel 0: The upgrade\n\nChannel 1: will be auto upgrades.\n\nChannel 0: upgraded\n\nChannel 1: So that\n\nChannel 0: plan.\n\nChannel 1: that's the auto automatic or it's or I need to call you back again.\n\nChannel 0: Yeah. It's it is automatic.\n\nChannel 1: Oh, it's already update.\n\nChannel 0: Yeah. But\n\nChannel 1: Okay. That's\n\nChannel 0: the upgrade of your speed will take effect next month, October 1.\n\nChannel 1: it. Okay. Good.\n\nChannel 0: Yeah.\n\nChannel 1: The first the first\n\nChannel 0: Again\n\nChannel 1: of October. Right?\n\nChannel 0: yeah. First\n\nChannel 1: Okay.\n\nChannel 0: of of October.\n\nChannel 1: Mhmm.\n\nChannel 0: And your bill then for the month of October will be the upgraded plan.\n\nChannel 1: Mhmm.\n\nChannel 0: You'll receive your first invoice for the upgraded plan then\n\nChannel 1: Mhmm. Okay.\n\nChannel 0: on\n\nChannel 1: That's\n\nChannel 0: October\n\nChannel 1: all good.\n\nChannel 0: as well.\n\nChannel 1: Yep.\n\nChannel 0: Okay.\n\nChannel 1: Mhmm.\n\nChannel 0: Okay\n\nChannel 1: Thank\n\nChannel 0: then.\n\nChannel 1: you.\n\nChannel 0: Thank you. Bye. Have\n\nChannel 1: Bye.\n\nChannel 0: a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.52,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.026415299624204636},{"text":"This is Sean speaking.","start":1.8399999,"end":2.98,"sentiment":"neutral","sentiment_score":0.02792019722983241}],"sentiment":"neutral","sentiment_score":0.027619217708706855,"channel":1,"num_words":5,"start":1.52,"end":2.98},{"sentences":[{"text":"Yes.","start":3.84,"end":4.0,"sentiment":"neutral","sentiment_score":0.09870865941047668},{"text":"Hello.","start":4.0,"end":4.4,"sentiment":"neutral","sentiment_score":0.12484444677829742},{"text":"Good afternoon.","start":4.72,"end":5.44,"sentiment":"neutral","sentiment_score":0.2915104329586029},{"text":"This is Maureen from Ertel tech 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called to inform the customer that they cannot upgrade their plan this month due to an invoice generated for the basic plan. The customer's account canceled the upgrade and was instead charged for a plan that will be auto upgrades next month. The representative informed the customer of their outstanding balance and offered to pay it off at the end of the month."},"intents":{"segments":[{"text":"Just wanted to, update you regarding the upgrade Mhmm. of your plan. Unfortunately, we cannot upgrade it this month since the invoice has been generated Mhmm. from our system for the basic plan, your current plan. Okay.","start_word":17,"end_word":53,"intents":[{"intent":"Update plan","confidence_score":0.034497328}]}]},"sentiments":{"segments":[{"text":"Hello. This is Sean speaking. Yes. Hello. Good afternoon. This is Maureen from Ertel tech support. Mhmm. Just wanted to, update you regarding the upgrade Mhmm. of your plan. Unfortunately, we cannot upgrade it this month since the invoice has been generated Mhmm. from our system for the basic plan, your current plan. Okay. So So your the account canceled upgrade that. Okay. yeah. I cannot cancel it. So instead, we're going to upgrade your plan to 100 MBPS next month, October Mhmm. Okay. first. Is that okay? Yep. Yeah. Okay then. So yeah. And upon checking here, you have an outstanding balance, which is Mhmm. 60 Mhmm. $9.95. So I can pay this month first. There is maybe next month The upgrade will be auto upgrades. upgraded So that plan. that's the auto automatic or it's or I need to call you back again. Yeah. It's it is automatic. Oh, it's already update. Yeah. But Okay. That's the upgrade of your speed will take effect next month, October 1. it. Okay. Good. Yeah. The first the first Again of October. Right? yeah. First Okay. of of October. Mhmm. And your bill then for the month of October will be the upgraded plan. Mhmm. You'll receive your first invoice for the upgraded plan then Mhmm. Okay. on That's October all good. as well. Yep. Okay. Mhmm. Okay Thank then.","start_word":0,"end_word":228,"sentiment":"neutral","sentiment_score":0.0203350018709898},{"text":"you. Thank you.","start_word":229,"end_word":231,"sentiment":"positive","sentiment_score":0.4067712724208832},{"text":"Bye.","start_word":232,"end_word":232,"sentiment":"neutral","sentiment_score":0.3242528438568115},{"text":"Have Bye. a great day.","start_word":233,"end_word":237,"sentiment":"positive","sentiment_score":0.4784065783023834}],"average":{"sentiment":"neutral","sentiment_score":0.039849227883902584}}}}