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And I was advised that you are making a payment using your card. In that way, it will be posted on time so we could proceed in canceling your services today. Right? Okay. Thank you. I'll be happy to do it for you. Are you going to use your Visa or your Mastercard? Okay. Thank you so much. Let me just select here Mastercard. One moment. Okay. May I have your card number, please? Thank you. 5163610095801591. Thank you. Expiration date, please? 09/27. Okay. Yeah. 2027. And may I have the name as it appears on your card, please? Thank you. Let me just put here. And the security code, please? 275. Okay. Thank you. So this will be your final payment. Once it's successfully processed, you'll also receive the email confirmation or official payment receipt, and our tech representative will process the cancellation. After completed, you will also receive the email confirmation that your services has been canceled. Okay? Just bear with me here. Let me just put here. Oh, it says insufficient funds. The amount that we're processing is $79.95. Okay. Just give me a gold signal once you're ready to reprocess. The transaction was declined. Can I reprocess it? Okay. Sure. I'll reprocess the payment. Okay. So I just wanted to make sure. Card number is 5163610095801591. Okay. Thank you. Expiration, 09/2027. Thank you. Security code, 275. Okay. Thank you. Okay. Thank you so much. Payment has been successfully processed. We'll go ahead and process accordingly your service cancellation request, and just wait for the email confirmation. Generosa, we appreciate the time you spent with Airtel. If you need our services in the future, please feel free to give us a call, and we'll be more than happy to welcome you back. Thank you so much. Have a great day, and be safe always. Thank you. 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Good afternoon. This is Melissa from your Tel account. I'm speaking to miss Generasa. Hi.\n\nHow are you today? I'm sorry for the delay. And I was advised that you are making a payment using your card. In that way, it will be posted on time so we could proceed in canceling your services today. Right?\n\nOkay. Thank you. I'll be happy to do it for you. Are you going to use your Visa or your Mastercard? Okay.\n\nThank you so much. Let me just select here Mastercard. One moment. Okay. May I have your card number, please?\n\nThank you. 5163610095801591. Thank you. Expiration date, please? 09/27.\n\nOkay. Yeah. 2027. And may I have the name as it appears on your card, please? Thank you.\n\nLet me just put here. And the security code, please? 275. Okay. Thank you.\n\nSo this will be your final payment. Once it's successfully processed, you'll also receive the email confirmation or official payment receipt, and our tech representative will process the cancellation. After completed, you will also receive the email confirmation that your services has been canceled. Okay? Just bear with me here.\n\nLet me just put here. Oh, it says insufficient funds. The amount that we're processing is $79.95. Okay. Just give me a gold signal once you're ready to reprocess.\n\nThe transaction was declined. Can I reprocess it? Okay. Sure. I'll reprocess the payment.\n\nOkay. So I just wanted to make sure. Card number is 5163610095801591. Okay. Thank you.\n\nExpiration, 09/2027. Thank you. Security code, 275. Okay. Thank you.\n\nOkay. Thank you so much. Payment has been successfully processed. We'll go ahead and process accordingly your service cancellation request, and just wait for the email confirmation. Generosa, we appreciate the time you spent with Airtel.\n\nIf you need our services in the future, please feel free to give us a call, and we'll be more than happy to welcome you back. Thank you so much. Have a great day, and be safe always. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.0,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.2954578101634979},{"text":"Good afternoon.","start":2.3999999,"end":3.04,"sentiment":"positive","sentiment_score":0.4551607370376587},{"text":"This is Melissa from your Tel account.","start":3.04,"end":5.12,"sentiment":"neutral","sentiment_score":0.27823205292224884},{"text":"I'm speaking to miss Generasa.","start":5.12,"end":6.74,"sentiment":"neutral","sentiment_score":0.20661362409591674},{"text":"Hi.","start":9.5199995,"end":9.76,"sentiment":"positive","sentiment_score":0.3812616765499115}],"sentiment":"neutral","sentiment_score":0.2854833407327533,"num_words":16,"start":2.0,"end":9.76},{"sentences":[{"text":"How are you today?","start":9.76,"end":10.719999,"sentiment":"positive","sentiment_score":0.38911034911870956},{"text":"I'm sorry for the delay.","start":10.719999,"end":12.82,"sentiment":"negative","sentiment_score":-0.44763386249542236},{"text":"And I was advised that you are making a payment using your card.","start":13.295,"end":16.655,"sentiment":"neutral","sentiment_score":-0.26896045070428115},{"text":"In that way, it will be posted on time so we could proceed in canceling your services today.","start":16.655,"end":21.215,"sentiment":"neutral","sentiment_score":-0.2787742457456059},{"text":"Right?","start":21.215,"end":21.715,"sentiment":"neutral","sentiment_score":-0.07830731570720673}],"sentiment":"neutral","sentiment_score":-0.22620628083624492,"num_words":41,"start":9.76,"end":21.715},{"sentences":[{"text":"Okay.","start":23.135,"end":23.615,"sentiment":"neutral","sentiment_score":0.2434290647506714},{"text":"Thank you.","start":23.615,"end":24.095001,"sentiment":"positive","sentiment_score":0.5912700295448303},{"text":"I'll be happy to do it for you.","start":24.095001,"end":25.535,"sentiment":"positive","sentiment_score":0.7160735353827477},{"text":"Are you going to use your Visa or your 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please?","start":78.265,"end":79.725,"sentiment":"neutral","sentiment_score":-0.01627332406739394},{"text":"09/27.","start":82.505,"end":84.765,"sentiment":"neutral","sentiment_score":-0.0036101804580539465}],"sentiment":"neutral","sentiment_score":0.05499867104097373,"num_words":9,"start":68.39,"end":84.765},{"sentences":[{"text":"Okay.","start":86.104996,"end":86.604996,"sentiment":"neutral","sentiment_score":0.012661955319344996},{"text":"Yeah.","start":87.305,"end":87.705,"sentiment":"neutral","sentiment_score":0.018125461414456367},{"text":"2027.","start":87.705,"end":89.305,"sentiment":"neutral","sentiment_score":0.01557578332722187},{"text":"And may I have the name as it appears on your card, please?","start":89.305,"end":93.630005,"sentiment":"neutral","sentiment_score":0.031686102684873804},{"text":"Thank 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5163610095801591.","start":287.32,"end":294.86,"sentiment":"neutral","sentiment_score":0.028652148321270943},{"text":"Okay.","start":304.445,"end":304.945,"sentiment":"neutral","sentiment_score":0.06632184982299805},{"text":"Thank you.","start":305.005,"end":305.565,"sentiment":"neutral","sentiment_score":0.1516289860010147}],"sentiment":"neutral","sentiment_score":0.04862498305737972,"num_words":15,"start":284.91998,"end":305.565},{"sentences":[{"text":"Expiration, 09/2027.","start":305.565,"end":309.185,"sentiment":"neutral","sentiment_score":0.007310652174055576},{"text":"Thank you.","start":310.92,"end":311.56,"sentiment":"neutral","sentiment_score":0.1914382502436638},{"text":"Security code, 275.","start":311.56,"end":313.82,"sentiment":"neutral","sentiment_score":0.053011717895666756},{"text":"Okay.","start":322.68,"end":323.16,"sentiment":"neutral","sentiment_score":0.10713672637939452},{"text":"Thank 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Sure. Correct. I think it's Martha. Yes. 5163610095801591. Correct. 09/27. '20 '7. Just my full name, Generosa, thinking about? 375. Right. Okay. Yeah. That's in my account. It's available right now. It's in state. Pardon? Yeah. There's I don't I can't keep the money here right now available. 5163610095801591. Yeah. Yep. Let me just double check. Okay. Yeah. 275. Thank you. You too. Bye.","confidence":0.97265625,"words":[{"word":"yes","start":8.24,"end":8.559999,"confidence":0.82543945,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.2828558087348938},{"word":"sure","start":8.559999,"end":9.059999,"confidence":0.694458,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.33185145258903503},{"word":"correct","start":22.134998,"end":22.634998,"confidence":0.9812012,"punctuated_word":"Correct.","sentiment":"neutral","sentiment_score":0.10710775852203368},{"word":"i","start":30.24,"end":30.400002,"confidence":0.98095703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.044967520982027054},{"word":"think","start":30.400002,"end":30.640001,"confidence":0.99609375,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.03231710195541382},{"word":"it's","start":30.640001,"end":30.880001,"confidence":0.99365234,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.030708035454154015},{"word":"martha","start":30.880001,"end":31.380001,"confidence":0.4588623,"punctuated_word":"Martha.","sentiment":"neutral","sentiment_score":0.05777747929096222},{"word":"yes","start":50.145,"end":50.645,"confidence":0.6755371,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.029219981282949448},{"word":"5163610095801591","start":53.425003,"end":67.380005,"confidence":0.9866638,"punctuated_word":"5163610095801591.","sentiment":"neutral","sentiment_score":0.03147226944565773},{"word":"correct","start":79.865005,"end":80.365005,"confidence":0.90625,"punctuated_word":"Correct.","sentiment":"neutral","sentiment_score":-0.002645854838192463},{"word":"09/27","start":80.58501,"end":81.965004,"confidence":0.8243408,"punctuated_word":"09/27.","sentiment":"neutral","sentiment_score":-0.004252319689840078},{"word":"'20","start":86.049995,"end":86.369995,"confidence":0.96875,"punctuated_word":"'20","sentiment":"neutral","sentiment_score":0.004408720880746841},{"word":"'7","start":86.369995,"end":86.869995,"confidence":0.99853516,"punctuated_word":"'7.","sentiment":"neutral","sentiment_score":0.010162649676203728},{"word":"just","start":94.53,"end":94.85,"confidence":0.51953125,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.016767041757702827},{"word":"my","start":94.85,"end":95.009995,"confidence":0.9970703,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.013078469783067703},{"word":"full","start":95.009995,"end":95.25,"confidence":0.81640625,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.03206043690443039},{"word":"name","start":95.25,"end":95.49,"confidence":0.6488037,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.022768987342715263},{"word":"generosa","start":95.49,"end":95.99,"confidence":0.6425781,"punctuated_word":"Generosa,","sentiment":"neutral","sentiment_score":0.06221945956349373},{"word":"thinking","start":96.13,"end":96.53,"confidence":0.30981445,"punctuated_word":"thinking","sentiment":"neutral","sentiment_score":0.020993148908019062},{"word":"about","start":96.53,"end":96.885,"confidence":0.38891602,"punctuated_word":"about?","sentiment":"neutral","sentiment_score":0.0342961922287941},{"word":"375","start":109.605,"end":110.67,"confidence":0.76000977,"punctuated_word":"375.","sentiment":"neutral","sentiment_score":0.012370375916361809},{"word":"right","start":113.95,"end":114.45,"confidence":0.99658203,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":0.10865253955125807},{"word":"okay","start":139.245,"end":139.74,"confidence":0.95654297,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.025842495262622833},{"word":"yeah","start":187.185,"end":187.505,"confidence":0.7609863,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.028787847608327866},{"word":"that's","start":187.505,"end":187.745,"confidence":0.9604492,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.00028290352202020586},{"word":"in","start":187.745,"end":187.905,"confidence":0.75146484,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.017398711293935776},{"word":"my","start":187.905,"end":188.065,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.03690902143716812},{"word":"account","start":188.065,"end":188.545,"confidence":0.9785156,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.00019286014139652252},{"word":"it's","start":188.545,"end":188.865,"confidence":0.98706055,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.040561072528362274},{"word":"available","start":188.865,"end":189.185,"confidence":0.99609375,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.017642322927713394},{"word":"right","start":189.185,"end":189.425,"confidence":0.9980469,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.03616734594106674},{"word":"now","start":189.425,"end":189.66501,"confidence":0.650878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Sure. Correct. I think it's Martha. Yes.\n\n5163610095801591. Correct. 09/27. '20 '7. Just my full name, Generosa, thinking about?\n\n375. Right. Okay. Yeah. That's in my account.\n\nIt's available right now. It's in state. Pardon? Yeah. There's I don't I can't keep the money here right now available.\n\n5163610095801591. Yeah. Yep. Let me just double check. Okay.\n\nYeah. 275. Thank you. You too. Bye.","paragraphs":[{"sentences":[{"text":"Yes.","start":8.24,"end":8.559999,"sentiment":"neutral","sentiment_score":0.2828558087348938},{"text":"Sure.","start":8.559999,"end":9.059999,"sentiment":"neutral","sentiment_score":0.33185145258903503},{"text":"Correct.","start":22.134998,"end":22.634998,"sentiment":"neutral","sentiment_score":0.10710775852203368},{"text":"I think it's Martha.","start":30.24,"end":31.380001,"sentiment":"neutral","sentiment_score":0.041442534420639277},{"text":"Yes.","start":50.145,"end":50.645,"sentiment":"neutral","sentiment_score":0.029219981282949448}],"sentiment":"neutral","sentiment_score":0.11460064235143363,"num_words":8,"start":8.24,"end":50.645},{"sentences":[{"text":"5163610095801591.","start":53.425003,"end":67.380005,"sentiment":"neutral","sentiment_score":0.03147226944565773},{"text":"Correct.","start":79.865005,"end":80.365005,"sentiment":"neutral","sentiment_score":-0.002645854838192463},{"text":"09/27.","start":80.58501,"end":81.965004,"sentiment":"neutral","sentiment_score":-0.004252319689840078},{"text":"'20 '7.","start":86.049995,"end":86.869995,"sentiment":"neutral","sentiment_score":0.007285685278475285},{"text":"Just my full name, Generosa, thinking about?","start":94.53,"end":96.885,"sentiment":"neutral","sentiment_score":0.028883390926889012}],"sentiment":"neutral","sentiment_score":0.020110766830233235,"num_words":12,"start":53.425003,"end":96.885},{"sentences":[{"text":"375.","start":109.605,"end":110.67,"sentiment":"neutral","sentiment_score":0.012370375916361809},{"text":"Right.","start":113.95,"end":114.45,"sentiment":"neutral","sentiment_score":0.10865253955125807},{"text":"Okay.","start":139.245,"end":139.74,"sentiment":"neutral","sentiment_score":-0.025842495262622833},{"text":"Yeah.","start":187.185,"end":187.505,"sentiment":"neutral","sentiment_score":-0.028787847608327866},{"text":"That's in my account.","start":187.505,"end":188.545,"sentiment":"neutral","sentiment_score":0.013695874098630156}],"sentiment":"neutral","sentiment_score":0.015147008623898726,"num_words":8,"start":109.605,"end":188.545},{"sentences":[{"text":"It's available right now.","start":188.545,"end":189.66501,"sentiment":"neutral","sentiment_score":0.014280179515480995},{"text":"It's in state.","start":189.66501,"end":190.485,"sentiment":"neutral","sentiment_score":0.0007200098286072413},{"text":"Pardon?","start":223.19499,"end":223.69499,"sentiment":"neutral","sentiment_score":-0.05878744646906853},{"text":"Yeah.","start":230.0,"end":230.5,"sentiment":"neutral","sentiment_score":-0.12807829678058624},{"text":"There's I don't I can't keep the money here right now available.","start":230.72,"end":234.5,"sentiment":"neutral","sentiment_score":-0.31941649317741394}],"sentiment":"neutral","sentiment_score":-0.18859918637289888,"num_words":21,"start":188.545,"end":234.5},{"sentences":[{"text":"5163610095801591.","start":296.145,"end":304.065,"sentiment":"neutral","sentiment_score":0.013001036830246449},{"text":"Yeah.","start":304.065,"end":304.565,"sentiment":"neutral","sentiment_score":0.033694662153720856},{"text":"Yep.","start":309.84,"end":310.34,"sentiment":"neutral","sentiment_score":0.07894100248813629},{"text":"Let me just double check.","start":315.44,"end":317.22,"sentiment":"neutral","sentiment_score":0.03490150310099125},{"text":"Okay.","start":320.64502,"end":320.725,"sentiment":"neutral","sentiment_score":0.034231241792440414}],"sentiment":"neutral","sentiment_score":0.037152828752166696,"num_words":9,"start":296.145,"end":320.725},{"sentences":[{"text":"Yeah.","start":320.725,"end":321.20502,"sentiment":"neutral","sentiment_score":0.027744967490434647},{"text":"275.","start":321.20502,"end":322.265,"sentiment":"neutral","sentiment_score":0.03082704357802868},{"text":"Thank you.","start":356.995,"end":357.73502,"sentiment":"positive","sentiment_score":0.5245552211999893},{"text":"You too.","start":362.11096,"end":362.75095,"sentiment":"positive","sentiment_score":0.6013807058334351},{"text":"Bye.","start":362.75095,"end":363.25095,"sentiment":"positive","sentiment_score":0.4269835352897644}],"sentiment":"positive","sentiment_score":0.39106105720358236,"num_words":7,"start":320.725,"end":363.25095}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. This is Melissa from your Tel account. I'm speaking to miss Generasa.\n\nChannel 1: Yes. Sure.\n\nChannel 0: Hi. How are you today? I'm sorry for the delay. And I was advised that you are making a payment using your card. In that way, it will be posted on time so we could proceed in canceling your services today.\n\nRight?\n\nChannel 1: Correct.\n\nChannel 0: Okay. Thank you. I'll be happy to do it for you. Are you going to use your Visa or your Mastercard?\n\nChannel 1: I think it's Martha.\n\nChannel 0: Okay. Thank you so much. Let me just select here Mastercard. One moment. Okay.\n\nMay I have your card number, please?\n\nChannel 1: Yes. 5163610095801591.\n\nChannel 0: Thank you. 5163610095801591. Thank you. Expiration date, please?\n\nChannel 1: Correct. 09/27.\n\nChannel 0: 09/27.\n\nChannel 1: '20\n\nChannel 0: Okay.\n\nChannel 1: '7.\n\nChannel 0: Yeah. 2027. And may I have the name as it appears on your card, please?\n\nChannel 1: Just my full name, Generosa, thinking about?\n\nChannel 0: Thank you. Let me just put here. And the security code, please?\n\nChannel 1: 375.\n\nChannel 0: 275.\n\nChannel 1: Right.\n\nChannel 0: Okay. Thank you. So this will be your final payment. Once it's successfully processed, you'll also receive the email confirmation or official payment receipt, and our tech representative will process the cancellation. After completed, you will also receive the email confirmation that your services has been canceled.\n\nOkay? Just bear with me here.\n\nChannel 1: Okay.\n\nChannel 0: Let me just put here. Oh, it says insufficient funds. The amount that we're processing is $79.95.\n\nChannel 1: Yeah. That's in my account. It's available right now. It's in state.\n\nChannel 0: Okay. Just give me a gold signal once you're ready to reprocess.\n\nChannel 1: Pardon?\n\nChannel 0: The transaction was declined. Can I reprocess it?\n\nChannel 1: Yeah. There's I don't I can't keep the money here right now available.\n\nChannel 0: Okay. Sure. I'll reprocess the payment. Okay. So I just wanted to make sure.\n\nCard number is 5163610095801591.\n\nChannel 1: 5163610095801591. Yeah.\n\nChannel 0: Okay. Thank you. Expiration, 09/2027.\n\nChannel 1: Yep.\n\nChannel 0: Thank you. Security code, 275.\n\nChannel 1: Let me just double check. Okay. Yeah. 275.\n\nChannel 0: Okay. Thank you. Okay. Thank you so much. Payment has been successfully processed.\n\nWe'll go ahead and process accordingly your service cancellation request, and just wait for the email confirmation. Generosa, we appreciate the time you spent with Airtel. If you need our services in the future, please feel free to give us a call, and we'll be more than happy to welcome you back.\n\nChannel 1: Thank you.\n\nChannel 0: Thank you so much. Have a great day, and be safe always.\n\nChannel 1: You too. Bye.\n\nChannel 0: Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.0,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.2954578101634979},{"text":"Good afternoon.","start":2.3999999,"end":3.04,"sentiment":"positive","sentiment_score":0.4551607370376587},{"text":"This is Melissa from your Tel account.","start":3.04,"end":5.12,"sentiment":"neutral","sentiment_score":0.27823205292224884},{"text":"I'm speaking to miss 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much.","start":335.04498,"end":335.845,"sentiment":"positive","sentiment_score":0.5069478750228882},{"text":"Payment has been successfully processed.","start":335.845,"end":337.95,"sentiment":"positive","sentiment_score":0.5281974673271179}],"sentiment":"positive","sentiment_score":0.42414232859244716,"channel":0,"num_words":13,"start":322.68,"end":337.95},{"sentences":[{"text":"We'll go ahead and process accordingly your service cancellation request, and just wait for the email confirmation.","start":338.01,"end":344.75,"sentiment":"positive","sentiment_score":0.37454765947426066},{"text":"Generosa, we appreciate the time you spent with Airtel.","start":345.69,"end":348.83,"sentiment":"positive","sentiment_score":0.5795714689625634},{"text":"If you need our services in the future, please feel free to give us a call, and we'll be more than happy to welcome you back.","start":348.88998,"end":355.965,"sentiment":"positive","sentiment_score":0.44346575553600603}],"sentiment":"positive","sentiment_score":0.4444915976088781,"channel":0,"num_words":52,"start":338.01,"end":355.965},{"sentences":[{"text":"Thank you.","start":356.995,"end":357.73502,"sentiment":"positive","sentiment_score":0.5245552211999893}],"sentiment":"positive","sentiment_score":0.5245552211999893,"channel":1,"num_words":2,"start":356.995,"end":357.73502},{"sentences":[{"text":"Thank you so much.","start":358.105,"end":359.305,"sentiment":"positive","sentiment_score":0.5600506737828255},{"text":"Have a great day, and be safe always.","start":359.305,"end":361.405,"sentiment":"positive","sentiment_score":0.8231948912143707}],"sentiment":"positive","sentiment_score":0.7354801520705223,"channel":0,"num_words":12,"start":358.105,"end":361.405},{"sentences":[{"text":"You too.","start":362.11096,"end":362.75095,"sentiment":"positive","sentiment_score":0.6013807058334351},{"text":"Bye.","start":362.75095,"end":363.25095,"sentiment":"positive","sentiment_score":0.4269835352897644}],"sentiment":"positive","sentiment_score":0.5432483156522115,"channel":1,"num_words":3,"start":362.11096,"end":363.25095},{"sentences":[{"text":"Thank you.","start":363.065,"end":363.625,"sentiment":"positive","sentiment_score":0.7621299028396606},{"text":"Bye bye.","start":363.625,"end":364.365,"sentiment":"neutral","sentiment_score":0.09073181822896004}],"sentiment":"positive","sentiment_score":0.42643086053431034,"channel":0,"num_words":4,"start":363.065,"end":364.365}]},"summary":{"result":"success","short":"The Tel account representative, Melissa, informs the customer, Generasa, that they will cancel her services and process a final payment using her Mastercard. GenerSafe card number, expiration date, and security code are confirmed. The payment is successfully processed and an email confirmation will be sent to GenerSafe. GenerSafe will cancel the service and process the cancellation request."},"intents":{"segments":[{"text":"Are you going to use your Visa or your Mastercard? I think it's Martha.","start_word":71,"end_word":84,"intents":[{"intent":"Verify payment method","confidence_score":0.03627149}]},{"text":"Oh, it says insufficient funds. The amount that we're processing is $79.95. Yeah.","start_word":218,"end_word":230,"intents":[{"intent":"Process payments","confidence_score":0.012305585}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2954578101634979},{"text":"Good afternoon.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.43673479557037354},{"text":"This is Melissa from your Tel account. I'm speaking to miss Generasa. Yes. Sure.","start_word":3,"end_word":16,"sentiment":"neutral","sentiment_score":0.24983569979667664},{"text":"Hi. How are you today?","start_word":17,"end_word":21,"sentiment":"positive","sentiment_score":0.38395392894744873},{"text":"I'm sorry for the delay.","start_word":22,"end_word":26,"sentiment":"negative","sentiment_score":-0.40853288769721985},{"text":"And I was advised that you are making a payment using your card. In that way, it will be posted on time so we could proceed in canceling your services today. Right? Correct. Okay.","start_word":27,"end_word":60,"sentiment":"neutral","sentiment_score":-0.2195700705051422},{"text":"Thank you. I'll be happy to do it for you.","start_word":61,"end_word":70,"sentiment":"positive","sentiment_score":0.6684382557868958},{"text":"Are you going to use your Visa or your Mastercard? I think it's Martha. Okay.","start_word":71,"end_word":85,"sentiment":"neutral","sentiment_score":0.07646114379167557},{"text":"Thank you so much.","start_word":86,"end_word":89,"sentiment":"positive","sentiment_score":0.517615795135498},{"text":"Let me just select here Mastercard. One moment. Okay. May I have your card number, please? Yes. 5163610095801591. Thank you. 5163610095801591. Thank you. Expiration date, please? Correct. 09/27. 09/27. '20 Okay. '7. Yeah. 2027. And may I have the name as it appears on your card, please? Just my full name, Generosa, thinking about? Thank you. Let me just put here. And the security code, please? 375. 275. Right. Okay.","start_word":90,"end_word":159,"sentiment":"neutral","sentiment_score":0.050139594823122025},{"text":"Thank you.","start_word":160,"end_word":161,"sentiment":"positive","sentiment_score":0.4221998155117035},{"text":"So this will be your final payment. Once it's successfully processed, you'll also receive the email confirmation or official payment receipt, and our tech representative will process the cancellation. After completed, you will also receive the email confirmation that your services has been canceled. Okay? Just bear with me here. Okay. Let me just put here. Oh, it says insufficient funds. The amount that we're processing is $79.95. Yeah. That's in my account. It's available right now. It's in state. Okay. Just give me a gold signal once you're ready to reprocess. Pardon? The transaction was declined. Can I reprocess it? Yeah. There's I don't I can't keep the money here right now available. Okay. Sure. I'll reprocess the payment. Okay. So I just wanted to make sure. Card number is 5163610095801591. 5163610095801591. Yeah. Okay. Thank you. Expiration, 09/2027. Yep. Thank you. Security code, 275. Let me just double check. Okay. Yeah. 275. Okay. Thank you. Okay.","start_word":162,"end_word":318,"sentiment":"neutral","sentiment_score":0.02666919569300998},{"text":"Thank you so much. Payment has been successfully processed. We'll go ahead and process accordingly your service cancellation request, and just wait for the email confirmation. Generosa, we appreciate the time you spent with Airtel. If you need our services in the future, please feel free to give us a call, and we'll be more than happy to welcome you back. Thank you. Thank you so much. Have a great day, and be safe always. You too. Bye. Thank you. Bye bye.","start_word":319,"end_word":400,"sentiment":"positive","sentiment_score":0.504683454589146}],"average":{"sentiment":"neutral","sentiment_score":0.1274428055807354}}}}