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Now when we get inbound calls, it shows who answered, who was transferred to. We go in here to the recordings for each separate bit. So I just broke down to three because it's the pickup Inbound, the transfer. And then the So if you have a look on your login, actually, you I need to test it one. I'd test it with plumbing, I guess. You're on it? Alright. No. No. I'm calling myself. There's an issue with the conversions, so minutes, seconds. When it gets to a certain amount of time, it goes to hours, minutes, seconds, but that's actually twenty eight minutes and forty three seconds. But because the way Excel handles time, it's going fucky. I have a theory that this is the shortest call that I can find that's in that format. And then we've got 20, and then there's a twenty two minute call. So I think once you hit twenty four minutes, it converts to twenty four hour time rather than being hours rather than being minutes, seconds, it then converts. Once you hit twenty four hours, it pushes it to, you know, a daytime thing rather than this because of the way Excel handles dates. I'm just gonna test it. I'm gonna call myself for twenty four minutes and one second. I'm gonna call myself for twenty three minutes and forty seconds. Let me see. Okay. Yeah. So so we can't really last yet, and I was just like, I just don't know what it is actually on or if there is, like, an estimated tax savings or their philosophy around. It would it would be philosophy based, not The actual figures. Yeah. Yeah. It's not. How long is it for? Decision notes. There's a bunch of food which is better off eating those. I've been something that they sell a lot. Pot potatoes, but you have to boil them and then let them rest for, like, thirty to forty five minutes. But you you can do that, like, on that. So, like, if you you know, you're gonna have mashed potatoes with your meal prep for a week. So I think Yeah. Because it turns into a specific 5%. It's like 1% of 5%. Yeah. We're getting the raise yesterday. That's microbiome. I know. I know. It's just weird last year. Well, it's somewhat like the pretty good. Like, in the L price s one. It's like Yeah. It's like busy fast. Yeah. No matter what because the trip Yeah. It's a wallet point. I I have a limited to it rather than spending heaps of money on the fucking over the counter shit. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. So I could charge off $40 for a fucking little color. Yeah. Yeah. There we go. Yeah. So you want a plan or is it a complete schedule? No. You have to you can, but you have to, like, set it up so that they're an authorized person. Which you can't. Yeah. Cool. Well, you just if you if it was something that you feel like, it's gonna be in picture ongoing. Yeah. And you got this. I was with how much lock this phone. Maybe I mean, you can also, like I don't where's the nearest health record in here? Yeah. Yeah. Well, yeah, that's why it's closed down in. Yeah. I was just gonna say, you know, I think I was back there. Yeah. Exactly. Yeah. But in my house. I think I've been on a call for six weeks. Oh, yes. Since zero has a fan experience? Yeah. Wow. Well, fingers crossed, Telstra. We have no time. Do you have, like, insurance for Telstra? I don't remember. I was trying to work that yesterday, but I remember they asked if I want a warranty, but twenty four months. Yeah. And I'm on a hunt. So I said, I'm gonna tell my mom. I'm gonna buy. Let's see what happens. But but the thing is, I'm not making any changes on my down by, like, just trying to fix. Yeah. I don't know about the other day. Because it's the device is linked to you. Yeah. Right. Yeah. Even though it's, like, not making any change on your account, like, you still your device. So I generally don't like going shit with other people. How can I get a little bit of the next? I think it takes bigger than that for them to add to the other people. But you can just get to you might be able to. If you just look online, Telstra has I'm pretty sure if you go to their forms and shit like that, they've got an authority form Yeah. That you just she just needs to use, fill out, sign, or she fills out, sign in this email. And if you do that and then call them, you're like, hey. Fuck it. My phone's broke. I'm stuck at work. I don't really have any other option, and you gotta try and process everything. Yeah. Is that wrong? You might be able to get them to push through in a week so she can just fucking go and do it for you. Yeah. I'm fine. But, yeah, unfortunately, I don't know. Don't think it'll happen. No. No. Not much. What's on the air in the morning? So if you need to fucking go through something like that, you can always just fucking take a couple of hours off in the morning and just do two just do fucking two light nights. Yeah. Yeah. Or just take a couple of hours because I'm just saying work it back. I'll take I'll take early next time Thursday, eleven. I mean, instead at 11:00. And Work an extra half hour tomorrow. Work an extra half hour on Friday or tomorrow. And just come in 08:00. O'clock. Friday, we're eight to 02:30. But the way we do it, I'll text it all. Yeah. Just send through an email. Send her a thing. So if I can talk to her this morning, would you get a thing? Yeah. Yeah. That that one would be the 108. Yeah. That's not an issue, bro. Like, if you need to get some shit like that sorted out, it's like, no. It's like if Telstra was just over the road, like, it wouldn't be a fucking issue. Right? Like, it's yes. With And I'm thinking, but I'll try to get out of the back. Well, if you need to reset your shit and it's all, like, attached to your mobile, like, your recovery, or attached to your mobile number Yeah. You can stick your SIM card in one of the buttons. And then, like, on your lunch break, the bar one that comes up with me and stick the SIM card in there, and then if I can get all your email passwords and authenticated fucking reset it. See if you can do that. Yeah. That could be an idea to help you out a little bit. Yeah. But I don't know. I've got my own mate who's back with me at the moment, but he's back Yeah. Well, the plan is not. Correct. Arnold. He said he got an email from Cleavy saying that he's using this to payment. Yeah. We got it this morning, sir. Oh, so he's trying to call Cleavy. That's what I think is going on. He's trying to call the potentially before they Yes. Let me get this out of pocket. If any change his details recently, the direct debit details are now saying that he's missed it. But how much? I think I think it is his the other week. Oh, do you have changed it? Yeah. I just need to check with this for Okay. Like, they'll make another, like That's all that Rachel works from a new account. Hey, Brit. You're back with Jordan. Thanks for holding. So I just had a quick chat, and I we have submitted the form with the review with the new updated details. So I believe that they may not have just processed it yet. So because we got the email as well this morning. So we it's basically on them to have him do the payment again. And so they'll have to just try and take it out of your new details because they mustn't have processed it in time. So we'll get in contact with them to get an action or for you back this morning. Yeah. Okay. Alright. Perfect. And the number that you were calling, that was on there. Do you mind telling me which one it was? Because if you wanted out, it shouldn't be It's almost done. I will make a note It still shouldn't. In regards to the Clearview, it's not gonna last for anything. We'll follow what I put down to make sure that they have received this month because they should have. And then I can just redo the payment while I do anything about. So No worries, Brett. You have a nice day. Okay. Thanks. 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Now when we get inbound calls, it shows who answered, who was transferred to. We go in here to the recordings for each separate bit. So I just broke down to three because it's the pickup Inbound, the transfer. And then the So if you have a look on your login, actually, you I need to test it one.\n\nI'd test it with plumbing, I guess. You're on it? Alright. No. No.\n\nI'm calling myself. There's an issue with the conversions, so minutes, seconds. When it gets to a certain amount of time, it goes to hours, minutes, seconds, but that's actually twenty eight minutes and forty three seconds. But because the way Excel handles time, it's going fucky. I have a theory that this is the shortest call that I can find that's in that format.\n\nAnd then we've got 20, and then there's a twenty two minute call. So I think once you hit twenty four minutes, it converts to twenty four hour time rather than being hours rather than being minutes, seconds, it then converts. Once you hit twenty four hours, it pushes it to, you know, a daytime thing rather than this because of the way Excel handles dates. I'm just gonna test it. I'm gonna call myself for twenty four minutes and one second.\n\nI'm gonna call myself for twenty three minutes and forty seconds. Let me see. Okay. Yeah. So so we can't really last yet, and I was just like, I just don't know what it is actually on or if there is, like, an estimated tax savings or their philosophy around.\n\nIt would it would be philosophy based, not The actual figures. Yeah. Yeah. It's not. How long is it for?\n\nDecision notes. There's a bunch of food which is better off eating those. I've been something that they sell a lot. Pot potatoes, but you have to boil them and then let them rest for, like, thirty to forty five minutes. But you you can do that, like, on that.\n\nSo, like, if you you know, you're gonna have mashed potatoes with your meal prep for a week. So I think Yeah. Because it turns into a specific 5%. It's like 1% of 5%. Yeah.\n\nWe're getting the raise yesterday. That's microbiome. I know. I know. It's just weird last year.\n\nWell, it's somewhat like the pretty good. Like, in the L price s one. It's like Yeah. It's like busy fast. Yeah.\n\nNo matter what because the trip Yeah. It's a wallet point. I I have a limited to it rather than spending heaps of money on the fucking over the counter shit. Yeah. Yeah.\n\nYeah. Yeah. Yeah. Yeah. Yeah.\n\nSo I could charge off $40 for a fucking little color. Yeah. Yeah. There we go. Yeah.\n\nSo you want a plan or is it a complete schedule? No. You have to you can, but you have to, like, set it up so that they're an authorized person. Which you can't. Yeah.\n\nCool. Well, you just if you if it was something that you feel like, it's gonna be in picture ongoing. Yeah. And you got this. I was with how much lock this phone.\n\nMaybe I mean, you can also, like I don't where's the nearest health record in here? Yeah. Yeah. Well, yeah, that's why it's closed down in. Yeah.\n\nI was just gonna say, you know, I think I was back there. Yeah. Exactly. Yeah. But in my house.\n\nI think I've been on a call for six weeks. Oh, yes. Since zero has a fan experience? Yeah. Wow.\n\nWell, fingers crossed, Telstra. We have no time. Do you have, like, insurance for Telstra? I don't remember. I was trying to work that yesterday, but I remember they asked if I want a warranty, but twenty four months.\n\nYeah. And I'm on a hunt. So I said, I'm gonna tell my mom. I'm gonna buy. Let's see what happens.\n\nBut but the thing is, I'm not making any changes on my down by, like, just trying to fix. Yeah. I don't know about the other day. Because it's the device is linked to you. Yeah.\n\nRight. Yeah. Even though it's, like, not making any change on your account, like, you still your device. So I generally don't like going shit with other people. How can I get a little bit of the next?\n\nI think it takes bigger than that for them to add to the other people. But you can just get to you might be able to. If you just look online, Telstra has I'm pretty sure if you go to their forms and shit like that, they've got an authority form Yeah. That you just she just needs to use, fill out, sign, or she fills out, sign in this email. And if you do that and then call them, you're like, hey.\n\nFuck it. My phone's broke. I'm stuck at work. I don't really have any other option, and you gotta try and process everything. Yeah.\n\nIs that wrong? You might be able to get them to push through in a week so she can just fucking go and do it for you. Yeah. I'm fine. But, yeah, unfortunately, I don't know.\n\nDon't think it'll happen. No. No. Not much. What's on the air in the morning?\n\nSo if you need to fucking go through something like that, you can always just fucking take a couple of hours off in the morning and just do two just do fucking two light nights. Yeah. Yeah. Or just take a couple of hours because I'm just saying work it back. I'll take I'll take early next time Thursday, eleven.\n\nI mean, instead at 11:00. And Work an extra half hour tomorrow. Work an extra half hour on Friday or tomorrow. And just come in 08:00. O'clock.\n\nFriday, we're eight to 02:30. But the way we do it, I'll text it all. Yeah. Just send through an email. Send her a thing.\n\nSo if I can talk to her this morning, would you get a thing? Yeah. Yeah. That that one would be the 108. Yeah.\n\nThat's not an issue, bro. Like, if you need to get some shit like that sorted out, it's like, no. It's like if Telstra was just over the road, like, it wouldn't be a fucking issue. Right? Like, it's yes.\n\nWith And I'm thinking, but I'll try to get out of the back. Well, if you need to reset your shit and it's all, like, attached to your mobile, like, your recovery, or attached to your mobile number Yeah. You can stick your SIM card in one of the buttons. And then, like, on your lunch break, the bar one that comes up with me and stick the SIM card in there, and then if I can get all your email passwords and authenticated fucking reset it. See if you can do that.\n\nYeah. That could be an idea to help you out a little bit. Yeah. But I don't know. I've got my own mate who's back with me at the moment, but he's back Yeah.\n\nWell, the plan is not. Correct. Arnold. He said he got an email from Cleavy saying that he's using this to payment. Yeah.\n\nWe got it this morning, sir. Oh, so he's trying to call Cleavy. That's what I think is going on. He's trying to call the potentially before they Yes. Let me get this out of pocket.\n\nIf any change his details recently, the direct debit details are now saying that he's missed it. But how much? I think I think it is his the other week. Oh, do you have changed it? Yeah.\n\nI just need to check with this for Okay. Like, they'll make another, like That's all that Rachel works from a new account. Hey, Brit. You're back with Jordan. Thanks for holding.\n\nSo I just had a quick chat, and I we have submitted the form with the review with the new updated details. So I believe that they may not have just processed it yet. So because we got the email as well this morning. So we it's basically on them to have him do the payment again. And so they'll have to just try and take it out of your new details because they mustn't have processed it in time.\n\nSo we'll get in contact with them to get an action or for you back this morning. Yeah. Okay. Alright. Perfect.\n\nAnd the number that you were calling, that was on there. Do you mind telling me which one it was? Because if you wanted out, it shouldn't be It's almost done. I will make a note It still shouldn't. In regards to the Clearview, it's not gonna last for anything.\n\nWe'll follow what I put down to make sure that they have received this month because they should have. And then I can just redo the payment while I do anything about. So No worries, Brett. You have a nice day. Okay.\n\nThanks. Bye.","paragraphs":[{"sentences":[{"text":"Look at look at the calls.","start":21.965,"end":23.744999,"sentiment":"neutral","sentiment_score":0.020295712786416214},{"text":"Now when we get inbound calls, it shows who answered, who was transferred to.","start":25.1,"end":29.6,"sentiment":"neutral","sentiment_score":0.031155415145414218},{"text":"We go in here to the recordings for each separate bit.","start":31.740002,"end":35.6,"sentiment":"neutral","sentiment_score":0.03382833115756512},{"text":"So I just broke down to three because it's the pickup Inbound, the transfer.","start":35.82,"end":41.245003,"sentiment":"neutral","sentiment_score":0.03825334871986082},{"text":"And then the So if you have a look on your login, actually, you I need to test it one.","start":41.525,"end":46.245003,"sentiment":"neutral","sentiment_score":0.024643323570489883}],"sentiment":"neutral","sentiment_score":0.030130385922697876,"num_words":65,"start":21.965,"end":46.245003},{"sentences":[{"text":"I'd test it with plumbing, I guess.","start":46.245003,"end":47.865,"sentiment":"neutral","sentiment_score":0.03721569664776325},{"text":"You're on it?","start":52.89,"end":55.13,"sentiment":"neutral","sentiment_score":0.006067792729785045},{"text":"Alright.","start":55.13,"end":55.63,"sentiment":"neutral","sentiment_score":0.00788193941116333},{"text":"No.","start":56.25,"end":56.41,"sentiment":"neutral","sentiment_score":-0.2453015148639679},{"text":"No.","start":56.41,"end":56.57,"sentiment":"neutral","sentiment_score":-0.3312094807624817}],"sentiment":"neutral","sentiment_score":-0.02230121549935295,"num_words":13,"start":46.245003,"end":56.57},{"sentences":[{"text":"I'm calling myself.","start":56.57,"end":58.83,"sentiment":"neutral","sentiment_score":-0.273521363735199},{"text":"There's an issue with the conversions, so minutes, seconds.","start":58.89,"end":65.229996,"sentiment":"negative","sentiment_score":-0.38458669516775346},{"text":"When it gets to a certain amount of time, it goes to hours, minutes, seconds, but that's actually twenty eight minutes and forty three seconds.","start":65.564995,"end":72.545,"sentiment":"neutral","sentiment_score":-0.3009584391117096},{"text":"But because the way Excel handles time, it's going fucky.","start":73.244995,"end":76.125,"sentiment":"negative","sentiment_score":-0.7008961856365203},{"text":"I have a theory that this is the shortest call that I can find that's in that format.","start":76.125,"end":82.83,"sentiment":"negative","sentiment_score":-0.403208260734876}],"sentiment":"negative","sentiment_score":-0.40111562884770907,"num_words":65,"start":56.57,"end":82.83},{"sentences":[{"text":"And then we've got 20, and then there's a twenty two minute call.","start":84.090004,"end":88.19,"sentiment":"neutral","sentiment_score":-0.09637891329251803},{"text":"So I think once you hit twenty four minutes, it converts to twenty four hour time rather than being hours rather than being minutes, seconds, it then converts.","start":88.73,"end":98.645,"sentiment":"neutral","sentiment_score":-0.061206056736409664},{"text":"Once you hit twenty four hours, it pushes it to, you know, a daytime thing rather than this because of the way Excel handles dates.","start":98.645,"end":108.93,"sentiment":"neutral","sentiment_score":-0.11568835482001305},{"text":"I'm just gonna test it.","start":109.73,"end":110.53,"sentiment":"neutral","sentiment_score":0.024939881265163423},{"text":"I'm gonna call myself for twenty four minutes and one second.","start":110.53,"end":113.35,"sentiment":"neutral","sentiment_score":0.0014326518232172186}],"sentiment":"neutral","sentiment_score":-0.06973714336026006,"num_words":82,"start":84.090004,"end":113.35},{"sentences":[{"text":"I'm gonna call myself for twenty three minutes and forty seconds.","start":113.89,"end":116.95,"sentiment":"neutral","sentiment_score":-0.0030738749165638264},{"text":"Let me see.","start":117.09,"end":117.91,"sentiment":"neutral","sentiment_score":-0.011779724930723509},{"text":"Okay.","start":122.93,"end":123.255,"sentiment":"neutral","sentiment_score":-0.02378876507282257},{"text":"Yeah.","start":224.89,"end":225.39,"sentiment":"neutral","sentiment_score":-0.045732758939266205},{"text":"So so we can't really last yet, and I was just like, I just don't know what it is actually on or if there is, like, an estimated tax savings or their philosophy around.","start":234.40999,"end":243.47499,"sentiment":"neutral","sentiment_score":-0.20026949332917438}],"sentiment":"neutral","sentiment_score":-0.1389567219215678,"num_words":50,"start":113.89,"end":243.47499},{"sentences":[{"text":"It would it would be philosophy based, not The actual 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sell a lot.","start":433.71,"end":435.89,"sentiment":"neutral","sentiment_score":0.03197795932646841},{"text":"Pot potatoes, but you have to boil them and then let them rest for, like, thirty to forty five minutes.","start":437.87,"end":445.86502,"sentiment":"neutral","sentiment_score":0.043726714141666886},{"text":"But you you can do that, like, on that.","start":448.325,"end":449.92502,"sentiment":"neutral","sentiment_score":0.0699576127032439}],"sentiment":"neutral","sentiment_score":-0.05527945319190621,"num_words":50,"start":252.575,"end":449.92502},{"sentences":[{"text":"So, like, if you you know, you're gonna have mashed potatoes with your meal prep for a week.","start":449.92502,"end":453.52502,"sentiment":"neutral","sentiment_score":0.0968677695426676},{"text":"So I think Yeah.","start":453.52502,"end":457.6,"sentiment":"neutral","sentiment_score":0.031796810682863},{"text":"Because it turns into a specific 5%.","start":457.6,"end":460.08002,"sentiment":"neutral","sentiment_score":0.03413748927414417},{"text":"It's like 1% of 5%.","start":460.08002,"end":461.76,"sentiment":"neutral","sentiment_score":0.020523791946470738},{"text":"Yeah.","start":461.76,"end":461.92,"sentiment":"neutral","sentiment_score":0.030042678117752075}],"sentiment":"neutral","sentiment_score":0.06406946163624525,"num_words":35,"start":449.92502,"end":461.92},{"sentences":[{"text":"We're getting the raise yesterday.","start":461.92,"end":463.2,"sentiment":"neutral","sentiment_score":0.05003918930888176},{"text":"That's microbiome.","start":463.2,"end":464.18,"sentiment":"neutral","sentiment_score":-0.029310505837202072},{"text":"I know.","start":465.12,"end":465.44,"sentiment":"neutral","sentiment_score":-0.10069897770881653},{"text":"I know.","start":465.44,"end":466.19,"sentiment":"neutral","sentiment_score":-0.10275984182953835},{"text":"It's just weird last 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trip Yeah.","start":492.01,"end":493.13,"sentiment":"neutral","sentiment_score":-0.11152748550687518},{"text":"It's a wallet point.","start":493.37,"end":495.655,"sentiment":"neutral","sentiment_score":-0.26201679557561874},{"text":"I I have a limited to it rather than spending heaps of money on the fucking over the counter 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I could charge off $40 for a fucking little color.","start":507.97,"end":511.35,"sentiment":"neutral","sentiment_score":-0.3069206259467385},{"text":"Yeah.","start":512.29,"end":512.79,"sentiment":"neutral","sentiment_score":-0.06089765578508377},{"text":"Yeah.","start":513.17,"end":513.67,"sentiment":"neutral","sentiment_score":-0.025804027915000916},{"text":"There we go.","start":530.515,"end":531.495,"sentiment":"neutral","sentiment_score":-0.010123760749896368},{"text":"Yeah.","start":547.66504,"end":548.16504,"sentiment":"neutral","sentiment_score":0.015302770771086216}],"sentiment":"neutral","sentiment_score":-0.20458218121134183,"num_words":17,"start":507.97,"end":548.16504},{"sentences":[{"text":"So you want a plan or is it a complete schedule?","start":553.025,"end":555.525,"sentiment":"neutral","sentiment_score":0.008499697189439426},{"text":"No.","start":556.705,"end":557.025,"sentiment":"neutral","sentiment_score":-0.10725419223308565},{"text":"You have to you can, but you have to, like, set it up so that they're an authorized person.","start":557.025,"end":562.93,"sentiment":"neutral","sentiment_score":-0.09513372025991741},{"text":"Which you can't.","start":563.79004,"end":564.69,"sentiment":"neutral","sentiment_score":-0.14441591004530588},{"text":"Yeah.","start":565.07,"end":565.47003,"sentiment":"neutral","sentiment_score":0.07757480442523956}],"sentiment":"neutral","sentiment_score":-0.06219917525138174,"num_words":35,"start":553.025,"end":565.47003},{"sentences":[{"text":"Cool.","start":565.47003,"end":565.97003,"sentiment":"neutral","sentiment_score":0.15399160981178284},{"text":"Well, you just if you if it was something that you feel like, it's gonna be in picture ongoing.","start":568.19,"end":572.945,"sentiment":"neutral","sentiment_score":0.08073323337655318},{"text":"Yeah.","start":573.645,"end":573.965,"sentiment":"neutral","sentiment_score":0.03227398917078972},{"text":"And you got this.","start":573.965,"end":576.405,"sentiment":"neutral","sentiment_score":0.013946606311947107},{"text":"I was with how much lock this phone.","start":576.405,"end":582.78503,"sentiment":"neutral","sentiment_score":-0.031797907780855894}],"sentiment":"neutral","sentiment_score":0.046109096852667404,"num_words":33,"start":565.47003,"end":582.78503},{"sentences":[{"text":"Maybe I mean, you can also, like I don't where's the nearest health record in here?","start":583.965,"end":593.9,"sentiment":"neutral","sentiment_score":-0.03383843949995935},{"text":"Yeah.","start":594.84,"end":595.34,"sentiment":"neutral","sentiment_score":-0.03589177504181862},{"text":"Yeah.","start":595.80005,"end":596.30005,"sentiment":"neutral","sentiment_score":-0.033188290894031525},{"text":"Well, yeah, that's why it's closed down in.","start":596.36005,"end":598.54004,"sentiment":"neutral","sentiment_score":-0.06909419130533934},{"text":"Yeah.","start":598.68,"end":599.18,"sentiment":"neutral","sentiment_score":-0.015585225075483322}],"sentiment":"neutral","sentiment_score":-0.04366051309086658,"num_words":27,"start":583.965,"end":599.18},{"sentences":[{"text":"I was just gonna say, you know, I think I was back there.","start":599.365,"end":602.185,"sentiment":"neutral","sentiment_score":-0.03702883680279438},{"text":"Yeah.","start":602.565,"end":602.72504,"sentiment":"neutral","sentiment_score":0.007746705785393715},{"text":"Exactly.","start":602.72504,"end":603.22504,"sentiment":"neutral","sentiment_score":0.01514928601682186},{"text":"Yeah.","start":603.28503,"end":603.445,"sentiment":"neutral","sentiment_score":0.003227449953556061},{"text":"But in my house.","start":603.445,"end":605.385,"sentiment":"neutral","sentiment_score":-0.032670184038579464}],"sentiment":"neutral","sentiment_score":-0.02929660864174366,"num_words":20,"start":599.365,"end":605.385},{"sentences":[{"text":"I think I've been on a call for six weeks.","start":606.085,"end":609.54504,"sentiment":"neutral","sentiment_score":-0.06306877471506596},{"text":"Oh, yes.","start":611.28503,"end":611.945,"sentiment":"neutral","sentiment_score":0.06775141321122646},{"text":"Since zero has a fan experience?","start":640.97003,"end":642.59,"sentiment":"neutral","sentiment_score":-0.011818531279762587},{"text":"Yeah.","start":642.89,"end":643.39,"sentiment":"neutral","sentiment_score":0.03569234535098076},{"text":"Wow.","start":643.53,"end":644.03,"sentiment":"neutral","sentiment_score":0.07565462589263916}],"sentiment":"neutral","sentiment_score":-0.02273745685815811,"num_words":20,"start":606.085,"end":644.03},{"sentences":[{"text":"Well, fingers crossed, Telstra.","start":657.77496,"end":659.055,"sentiment":"neutral","sentiment_score":0.03735723253339529},{"text":"We have no time.","start":659.055,"end":659.615,"sentiment":"neutral","sentiment_score":-0.3004902973771095},{"text":"Do you have, like, insurance for Telstra?","start":659.615,"end":661.315,"sentiment":"neutral","sentiment_score":-0.0724390484392643},{"text":"I don't remember.","start":662.575,"end":663.135,"sentiment":"neutral","sentiment_score":-0.104740875462691},{"text":"I was trying to work that yesterday, but I remember they asked if I want a warranty, but twenty four months.","start":663.135,"end":670.02,"sentiment":"neutral","sentiment_score":-0.09800442556540172}],"sentiment":"neutral","sentiment_score":-0.10081849132592861,"num_words":39,"start":657.77496,"end":670.02},{"sentences":[{"text":"Yeah.","start":670.02,"end":670.52,"sentiment":"neutral","sentiment_score":-0.03219742700457573},{"text":"And I'm on a hunt.","start":670.74005,"end":672.04004,"sentiment":"neutral","sentiment_score":-0.07782911509275436},{"text":"So I said, I'm gonna tell my mom.","start":672.58,"end":674.26,"sentiment":"neutral","sentiment_score":-0.07197420252487063},{"text":"I'm gonna buy.","start":674.26,"end":675.16003,"sentiment":"neutral","sentiment_score":-0.038876629124085106},{"text":"Let's see what happens.","start":675.7,"end":676.66003,"sentiment":"neutral","sentiment_score":-0.07810808066278696}],"sentiment":"neutral","sentiment_score":-0.06791423012812932,"num_words":21,"start":670.02,"end":676.66003},{"sentences":[{"text":"But but the thing is, I'm not making any changes on my down by, like, just trying to fix.","start":676.66003,"end":681.56,"sentiment":"negative","sentiment_score":-0.34150742621798263},{"text":"Yeah.","start":682.235,"end":682.635,"sentiment":"neutral","sentiment_score":-0.13755398988723755},{"text":"I don't know about the other day.","start":682.635,"end":684.65497,"sentiment":"neutral","sentiment_score":-0.17845509946346283},{"text":"Because it's the device is linked to you.","start":685.435,"end":687.855,"sentiment":"neutral","sentiment_score":-0.07667832216247916},{"text":"Yeah.","start":687.915,"end":688.15497,"sentiment":"neutral","sentiment_score":-0.02391797862946987}],"sentiment":"neutral","sentiment_score":-0.2364645927834014,"num_words":36,"start":676.66003,"end":688.15497},{"sentences":[{"text":"Right.","start":688.15497,"end":688.635,"sentiment":"neutral","sentiment_score":-0.019936850294470787},{"text":"Yeah.","start":688.635,"end":688.955,"sentiment":"neutral","sentiment_score":-0.033472687005996704},{"text":"Even though it's, like, not making any change on your account, like, you still your device.","start":688.955,"end":692.735,"sentiment":"neutral","sentiment_score":-0.1663312092423439},{"text":"So I generally don't like going shit with other people.","start":693.755,"end":697.33,"sentiment":"negative","sentiment_score":-0.39443202763795854},{"text":"How can I get a little bit of the next?","start":697.79,"end":700.05,"sentiment":"neutral","sentiment_score":-0.15362972840666772}],"sentiment":"neutral","sentiment_score":-0.215666485411164,"num_words":38,"start":688.15497,"end":700.05},{"sentences":[{"text":"I think it takes bigger than that for them to add to the other people.","start":701.39,"end":704.69,"sentiment":"neutral","sentiment_score":-0.2891525328159332},{"text":"But you can just get to you might be able to.","start":705.15,"end":708.02997,"sentiment":"neutral","sentiment_score":-0.008522444997321476},{"text":"If you just look online, Telstra has I'm pretty sure if you go to their forms and shit like that, they've got an authority form Yeah.","start":708.02997,"end":719.515,"sentiment":"neutral","sentiment_score":-0.042118313220831066},{"text":"That you just she just needs to use, fill out, sign, or she fills out, sign in this email.","start":719.635,"end":724.21497,"sentiment":"neutral","sentiment_score":-0.08187848525611978},{"text":"And if you do that and then call them, you're like, hey.","start":725.0,"end":727.16,"sentiment":"negative","sentiment_score":-0.34828073779741925}],"sentiment":"neutral","sentiment_score":-0.13567676029381265,"num_words":83,"start":701.39,"end":727.16},{"sentences":[{"text":"Fuck it.","start":727.16,"end":727.56,"sentiment":"negative","sentiment_score":-0.6103127598762512},{"text":"My phone's broke.","start":727.56,"end":728.52,"sentiment":"negative","sentiment_score":-0.6019946932792664},{"text":"I'm stuck at work.","start":728.52,"end":729.32,"sentiment":"negative","sentiment_score":-0.5289614498615265},{"text":"I don't really have any other option, and you gotta try and process everything.","start":729.32,"end":732.38,"sentiment":"negative","sentiment_score":-0.43908530473709106},{"text":"Yeah.","start":732.52,"end":732.83997,"sentiment":"neutral","sentiment_score":-0.16801291704177856}],"sentiment":"negative","sentiment_score":-0.4774026075998942,"num_words":24,"start":727.16,"end":732.83997},{"sentences":[{"text":"Is that wrong?","start":732.83997,"end":733.82,"sentiment":"neutral","sentiment_score":-0.22775576015313467},{"text":"You might be able to get them to push through in a week so she can just fucking go and do it for you.","start":735.8,"end":739.605,"sentiment":"negative","sentiment_score":-0.48024050146341324},{"text":"Yeah.","start":739.685,"end":740.185,"sentiment":"neutral","sentiment_score":-0.050545886158943176},{"text":"I'm fine.","start":742.40497,"end":742.885,"sentiment":"neutral","sentiment_score":-0.038994552567601204},{"text":"But, yeah, unfortunately, I don't know.","start":742.885,"end":744.58496,"sentiment":"negative","sentiment_score":-0.4201850468913714}],"sentiment":"negative","sentiment_score":-0.4127412385617693,"num_words":36,"start":732.83997,"end":744.58496},{"sentences":[{"text":"Don't think it'll happen.","start":744.96497,"end":746.02496,"sentiment":"negative","sentiment_score":-0.43254461884498596},{"text":"No.","start":746.165,"end":746.40497,"sentiment":"neutral","sentiment_score":-0.32190465927124023},{"text":"No.","start":746.40497,"end":746.565,"sentiment":"neutral","sentiment_score":-0.32795149087905884},{"text":"Not much.","start":746.565,"end":747.305,"sentiment":"neutral","sentiment_score":-0.278970405459404},{"text":"What's on the air in the morning?","start":749.045,"end":750.90497,"sentiment":"neutral","sentiment_score":-0.2150988472359521}],"sentiment":"neutral","sentiment_score":-0.2962444911400477,"num_words":15,"start":744.96497,"end":750.90497},{"sentences":[{"text":"So if you need to fucking go through something like that, you can always just fucking take a couple of hours off in the morning and just do two just do fucking two light nights.","start":757.71,"end":772.40497,"sentiment":"negative","sentiment_score":-0.5697789319923946},{"text":"Yeah.","start":773.425,"end":773.745,"sentiment":"neutral","sentiment_score":-0.12915140390396118},{"text":"Yeah.","start":773.745,"end":774.245,"sentiment":"neutral","sentiment_score":-0.06138765066862106},{"text":"Or just take a couple of hours because I'm just saying work it back.","start":775.345,"end":778.40497,"sentiment":"neutral","sentiment_score":-0.08015815275056022},{"text":"I'll take I'll take early next time Thursday, eleven.","start":778.46497,"end":782.16003,"sentiment":"neutral","sentiment_score":-0.02873248192999098}],"sentiment":"negative","sentiment_score":-0.35856013583640256,"num_words":60,"start":757.71,"end":782.16003},{"sentences":[{"text":"I mean, instead at 11:00.","start":782.22003,"end":784.72003,"sentiment":"neutral","sentiment_score":-0.019200940802693366},{"text":"And Work an extra half hour tomorrow.","start":785.74,"end":789.42004,"sentiment":"neutral","sentiment_score":0.004641081605638776},{"text":"Work an extra half hour on Friday or tomorrow.","start":789.42004,"end":793.12,"sentiment":"neutral","sentiment_score":0.010806882133086523},{"text":"And just come in 08:00.","start":794.06,"end":795.525,"sentiment":"neutral","sentiment_score":0.00703987330198288},{"text":"O'clock.","start":795.685,"end":795.92505,"sentiment":"neutral","sentiment_score":0.006172307301312685}],"sentiment":"neutral","sentiment_score":0.0027820918605559403,"num_words":27,"start":782.22003,"end":795.92505},{"sentences":[{"text":"Friday, we're eight to 02:30.","start":795.92505,"end":797.705,"sentiment":"neutral","sentiment_score":0.0077400563284754755},{"text":"But the way we do it, I'll text it all.","start":799.28503,"end":801.92505,"sentiment":"neutral","sentiment_score":-0.007843501307070256},{"text":"Yeah.","start":801.92505,"end":802.16504,"sentiment":"neutral","sentiment_score":0.06717322766780853},{"text":"Just send through an email.","start":802.16504,"end":803.125,"sentiment":"neutral","sentiment_score":0.09773781001567841},{"text":"Send her a thing.","start":803.125,"end":803.765,"sentiment":"neutral","sentiment_score":0.14246245101094246}],"sentiment":"neutral","sentiment_score":0.04343909401446581,"num_words":25,"start":795.92505,"end":803.765},{"sentences":[{"text":"So if I can talk to her this morning, would you get a thing?","start":803.765,"end":805.92505,"sentiment":"neutral","sentiment_score":0.10166228136845998},{"text":"Yeah.","start":805.92505,"end":806.245,"sentiment":"neutral","sentiment_score":0.03814990445971489},{"text":"Yeah.","start":806.245,"end":806.745,"sentiment":"neutral","sentiment_score":0.03703949972987175},{"text":"That that one would be the 108.","start":806.80505,"end":808.5,"sentiment":"neutral","sentiment_score":0.016981951094099453},{"text":"Yeah.","start":808.58,"end":808.74,"sentiment":"neutral","sentiment_score":0.03901249170303345}],"sentiment":"neutral","sentiment_score":0.0690144788629065,"num_words":24,"start":803.765,"end":808.74},{"sentences":[{"text":"That's not an issue, bro.","start":808.74,"end":809.58,"sentiment":"neutral","sentiment_score":-0.1030682772397995},{"text":"Like, if you need to get some shit like that sorted out, it's like, no.","start":809.58,"end":812.28,"sentiment":"neutral","sentiment_score":-0.3026466766993205},{"text":"It's like if Telstra was just over the road, like, it wouldn't be a fucking issue.","start":812.66,"end":816.26,"sentiment":"neutral","sentiment_score":-0.2739017019048333},{"text":"Right?","start":816.26,"end":816.5,"sentiment":"neutral","sentiment_score":-0.10639363527297974},{"text":"Like, it's yes.","start":816.5,"end":817.38,"sentiment":"neutral","sentiment_score":-0.0717138337592284}],"sentiment":"neutral","sentiment_score":-0.24397509759292008,"num_words":40,"start":808.74,"end":817.38},{"sentences":[{"text":"With And I'm thinking, but I'll try to get out of the back.","start":817.46,"end":824.735,"sentiment":"neutral","sentiment_score":-0.18443772769891298},{"text":"Well, if you need to reset your shit and it's all, like, attached to your mobile, like, your recovery, or attached to your mobile number Yeah.","start":827.275,"end":835.05,"sentiment":"neutral","sentiment_score":-0.09274307237221645},{"text":"You can stick your SIM card in one of the buttons.","start":835.29,"end":837.55,"sentiment":"neutral","sentiment_score":0.010862095789475874},{"text":"And then, like, on your lunch break, the bar one that comes up with me and stick the SIM card in there, and then if I can get all your email passwords and authenticated fucking reset it.","start":838.73,"end":849.14996,"sentiment":"neutral","sentiment_score":-0.07716286846914806},{"text":"See if you can do that.","start":849.665,"end":850.785,"sentiment":"neutral","sentiment_score":-0.03714326458672682}],"sentiment":"neutral","sentiment_score":-0.08352056998879678,"num_words":93,"start":817.46,"end":850.785},{"sentences":[{"text":"Yeah.","start":850.785,"end":851.02496,"sentiment":"neutral","sentiment_score":0.20143872499465945},{"text":"That could be an idea to help you out a little bit.","start":851.02496,"end":853.20496,"sentiment":"neutral","sentiment_score":0.28435714542865753},{"text":"Yeah.","start":854.625,"end":854.865,"sentiment":"neutral","sentiment_score":-0.041179850697517395},{"text":"But I don't know.","start":854.865,"end":856.165,"sentiment":"neutral","sentiment_score":-0.17481817118823528},{"text":"I've got my own mate who's back with me at the moment, but he's back Yeah.","start":856.545,"end":878.715,"sentiment":"neutral","sentiment_score":-0.006598951658816077}],"sentiment":"neutral","sentiment_score":0.08140260906314806,"num_words":34,"start":850.785,"end":878.715},{"sentences":[{"text":"Well, the plan is not.","start":878.935,"end":880.235,"sentiment":"neutral","sentiment_score":-0.2868629485368729},{"text":"Correct.","start":1029.21,"end":1029.53,"sentiment":"neutral","sentiment_score":-0.07537095248699188},{"text":"Arnold.","start":1029.53,"end":1030.03,"sentiment":"neutral","sentiment_score":-0.04934486001729965},{"text":"He said he got an email from Cleavy saying that he's using this to payment.","start":1034.97,"end":1038.65,"sentiment":"neutral","sentiment_score":-0.06481307471791903},{"text":"Yeah.","start":1038.65,"end":1038.8099,"sentiment":"neutral","sentiment_score":0.03863781690597534}],"sentiment":"neutral","sentiment_score":-0.10837342865441156,"num_words":23,"start":878.935,"end":1038.8099},{"sentences":[{"text":"We got it this morning, sir.","start":1038.8099,"end":1040.27,"sentiment":"neutral","sentiment_score":0.08059558210273583},{"text":"Oh, so he's trying to call Cleavy.","start":1041.85,"end":1043.47,"sentiment":"neutral","sentiment_score":-0.09383063976253782},{"text":"That's what I think is going on.","start":1044.3651,"end":1045.645,"sentiment":"neutral","sentiment_score":-0.18271086258547647},{"text":"He's trying to call the potentially before they Yes.","start":1045.645,"end":1049.275,"sentiment":"neutral","sentiment_score":-0.08941541032658683},{"text":"Let me get this out of pocket.","start":1058.25,"end":1059.63,"sentiment":"neutral","sentiment_score":-0.15435057239873068}],"sentiment":"neutral","sentiment_score":-0.09270582565416892,"num_words":36,"start":1038.8099,"end":1059.63},{"sentences":[{"text":"If any change his details recently, the direct debit details are now saying that he's missed it.","start":1062.73,"end":1069.71,"sentiment":"neutral","sentiment_score":-0.18347203731536865},{"text":"But how much?","start":1070.125,"end":1071.1849,"sentiment":"neutral","sentiment_score":-0.10796749591827393},{"text":"I think I think it is his the other week.","start":1074.205,"end":1078.385,"sentiment":"neutral","sentiment_score":-0.13717143535614013},{"text":"Oh, do you have changed it?","start":1078.9249,"end":1080.365,"sentiment":"neutral","sentiment_score":-0.057681612049539886},{"text":"Yeah.","start":1080.365,"end":1080.6849,"sentiment":"neutral","sentiment_score":-0.043638914823532104}],"sentiment":"neutral","sentiment_score":-0.14065865034589897,"num_words":37,"start":1062.73,"end":1080.6849},{"sentences":[{"text":"I just need to check with this for Okay.","start":1080.6849,"end":1111.675,"sentiment":"neutral","sentiment_score":-0.07157208853297764},{"text":"Like, they'll make another, like That's all that Rachel works from a new account.","start":1112.33,"end":1116.19,"sentiment":"neutral","sentiment_score":-0.05771166778036526},{"text":"Hey, Brit.","start":1120.17,"end":1120.65,"sentiment":"neutral","sentiment_score":0.12791261821985245},{"text":"You're back with Jordan.","start":1120.65,"end":1121.53,"sentiment":"neutral","sentiment_score":0.1974681355059147},{"text":"Thanks for holding.","start":1121.53,"end":1122.43,"sentiment":"positive","sentiment_score":0.573526660601298}],"sentiment":"neutral","sentiment_score":0.04106767545454204,"num_words":32,"start":1080.6849,"end":1122.43},{"sentences":[{"text":"So I just had a quick chat, and I we have submitted the form with the review with the new updated details.","start":1123.53,"end":1130.4249,"sentiment":"neutral","sentiment_score":0.10430834493176504},{"text":"So I believe that they may not have just processed it yet.","start":1131.0449,"end":1134.0249,"sentiment":"neutral","sentiment_score":-0.3021779681245486},{"text":"So because we got the email as well this morning.","start":1134.8849,"end":1137.3849,"sentiment":"neutral","sentiment_score":-0.18140213638544084},{"text":"So we it's basically on them to have him do the payment again.","start":1138.11,"end":1142.61,"sentiment":"neutral","sentiment_score":-0.24075181896869952},{"text":"And so they'll have to just try and take it out of your new details because they mustn't have processed it in time.","start":1143.15,"end":1148.37,"sentiment":"neutral","sentiment_score":-0.27002030870188837}],"sentiment":"neutral","sentiment_score":-0.1560701767448336,"num_words":80,"start":1123.53,"end":1148.37},{"sentences":[{"text":"So we'll get in contact with them to get an action or for you back this morning.","start":1148.51,"end":1156.4551,"sentiment":"neutral","sentiment_score":-0.07971411636647056},{"text":"Yeah.","start":1156.4551,"end":1156.665,"sentiment":"neutral","sentiment_score":0.0211651511490345},{"text":"Okay.","start":1156.665,"end":1156.875,"sentiment":"neutral","sentiment_score":0.06996924430131912},{"text":"Alright.","start":1156.875,"end":1157.275,"sentiment":"neutral","sentiment_score":0.2482009381055832},{"text":"Perfect.","start":1157.275,"end":1157.675,"sentiment":"positive","sentiment_score":0.4460361003875733}],"sentiment":"neutral","sentiment_score":-0.027131835442213786,"num_words":21,"start":1148.51,"end":1157.675},{"sentences":[{"text":"And the number that you were calling, that was on there.","start":1157.675,"end":1160.895,"sentiment":"neutral","sentiment_score":0.045882960612123665},{"text":"Do you mind telling me which one it was?","start":1161.755,"end":1163.1951,"sentiment":"neutral","sentiment_score":-0.011978316638204787},{"text":"Because if you wanted out, it shouldn't be It's almost done.","start":1163.1951,"end":1196.9701,"sentiment":"neutral","sentiment_score":-0.09532110257582231},{"text":"I will make a note It still shouldn't.","start":1196.9701,"end":1198.49,"sentiment":"neutral","sentiment_score":-0.11417391942813993},{"text":"In regards to the Clearview, it's not gonna last for anything.","start":1198.73,"end":1201.93,"sentiment":"neutral","sentiment_score":-0.25616040554913605}],"sentiment":"neutral","sentiment_score":-0.08765560455620289,"num_words":50,"start":1157.675,"end":1201.93},{"sentences":[{"text":"We'll follow what I put down to make sure that they have received this month because they should have.","start":1201.93,"end":1207.23,"sentiment":"neutral","sentiment_score":-0.0955200795280306},{"text":"And then I can just redo the payment while I do anything about.","start":1207.8351,"end":1210.975,"sentiment":"neutral","sentiment_score":0.14778234236515486},{"text":"So No worries, Brett.","start":1211.035,"end":1214.155,"sentiment":"positive","sentiment_score":0.38701241463422775},{"text":"You have a nice day.","start":1214.155,"end":1215.215,"sentiment":"positive","sentiment_score":0.7640486359596252},{"text":"Okay.","start":1215.275,"end":1215.775,"sentiment":"positive","sentiment_score":0.4779871702194214}],"sentiment":"neutral","sentiment_score":0.14172783210164025,"num_words":42,"start":1201.93,"end":1215.775},{"sentences":[{"text":"Thanks.","start":1216.475,"end":1216.9551,"sentiment":"positive","sentiment_score":0.7688553333282471},{"text":"Bye.","start":1216.9551,"end":1217.4551,"sentiment":"neutral","sentiment_score":-0.08818941563367844}],"sentiment":"positive","sentiment_score":0.3403329588472843,"num_words":2,"start":1216.475,"end":1217.4551}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Look at look at the calls. Now when we get inbound calls, it shows who answered, who was transferred to. We go in here to the recordings for each separate bit. So I just broke down to three because it's the pickup Inbound, the transfer. And then the So if you have a look on your login, actually, you I need to test it one.\n\nI'd test it with plumbing, I guess. You're on it? Alright. No. No.\n\nI'm calling myself. There's an issue with the conversions, so minutes, seconds. When it gets to a certain amount of time, it goes to hours, minutes, seconds, but that's actually twenty eight minutes and forty three seconds. But because the way Excel handles time, it's going fucky. I have a theory that this is the shortest call that I can find that's in that format.\n\nAnd then we've got 20, and then there's a twenty two minute call. So I think once you hit twenty four minutes, it converts to twenty four hour time rather than being hours rather than being minutes, seconds, it then converts. Once you hit twenty four hours, it pushes it to, you know, a daytime thing rather than this because of the way Excel handles dates. I'm just gonna test it. I'm gonna call myself for twenty four minutes and one second.\n\nI'm gonna call myself for twenty three minutes and forty seconds. Let me see. Okay. Yeah. So so we can't really last yet, and I was just like, I just don't know what it is actually on or if there is, like, an estimated tax savings or their philosophy around.\n\nIt would it would be philosophy based, not The actual figures. Yeah. Yeah. It's not. How long is it for?\n\nDecision notes. There's a bunch of food which is better off eating those. I've been something that they sell a lot. Pot potatoes, but you have to boil them and then let them rest for, like, thirty to forty five minutes. But you you can do that, like, on that.\n\nSo, like, if you you know, you're gonna have mashed potatoes with your meal prep for a week. So I think Yeah. Because it turns into a specific 5%. It's like 1% of 5%. Yeah.\n\nWe're getting the raise yesterday. That's microbiome. I know. I know. It's just weird last year.\n\nWell, it's somewhat like the pretty good. Like, in the L price s one. It's like Yeah. It's like busy fast. Yeah.\n\nNo matter what because the trip Yeah. It's a wallet point. I I have a limited to it rather than spending heaps of money on the fucking over the counter shit. Yeah. Yeah.\n\nYeah. Yeah. Yeah. Yeah. Yeah.\n\nSo I could charge off $40 for a fucking little color. Yeah. Yeah. There we go. Yeah.\n\nSo you want a plan or is it a complete schedule? No. You have to you can, but you have to, like, set it up so that they're an authorized person. Which you can't. Yeah.\n\nCool. Well, you just if you if it was something that you feel like, it's gonna be in picture ongoing. Yeah. And you got this. I was with how much lock this phone.\n\nMaybe I mean, you can also, like I don't where's the nearest health record in here? Yeah. Yeah. Well, yeah, that's why it's closed down in. Yeah.\n\nI was just gonna say, you know, I think I was back there. Yeah. Exactly. Yeah. But in my house.\n\nI think I've been on a call for six weeks. Oh, yes. Since zero has a fan experience? Yeah. Wow.\n\nWell, fingers crossed, Telstra. We have no time. Do you have, like, insurance for Telstra? I don't remember. I was trying to work that yesterday, but I remember they asked if I want a warranty, but twenty four months.\n\nYeah. And I'm on a hunt. So I said, I'm gonna tell my mom. I'm gonna buy. Let's see what happens.\n\nBut but the thing is, I'm not making any changes on my down by, like, just trying to fix. Yeah. I don't know about the other day. Because it's the device is linked to you. Yeah.\n\nRight. Yeah. Even though it's, like, not making any change on your account, like, you still your device. So I generally don't like going shit with other people. How can I get a little bit of the next?\n\nI think it takes bigger than that for them to add to the other people. But you can just get to you might be able to. If you just look online, Telstra has I'm pretty sure if you go to their forms and shit like that, they've got an authority form Yeah. That you just she just needs to use, fill out, sign, or she fills out, sign in this email. And if you do that and then call them, you're like, hey.\n\nFuck it. My phone's broke. I'm stuck at work. I don't really have any other option, and you gotta try and process everything. Yeah.\n\nIs that wrong? You might be able to get them to push through in a week so she can just fucking go and do it for you. Yeah. I'm fine. But, yeah, unfortunately, I don't know.\n\nDon't think it'll happen. No. No. Not much. What's on the air in the morning?\n\nSo if you need to fucking go through something like that, you can always just fucking take a couple of hours off in the morning and just do two just do fucking two light nights. Yeah. Yeah. Or just take a couple of hours because I'm just saying work it back. I'll take I'll take early next time Thursday, eleven.\n\nI mean, instead at 11:00. And Work an extra half hour tomorrow. Work an extra half hour on Friday or tomorrow. And just come in 08:00. O'clock.\n\nFriday, we're eight to 02:30. But the way we do it, I'll text it all. Yeah. Just send through an email. Send her a thing.\n\nSo if I can talk to her this morning, would you get a thing? Yeah. Yeah. That that one would be the 108. Yeah.\n\nThat's not an issue, bro. Like, if you need to get some shit like that sorted out, it's like, no. It's like if Telstra was just over the road, like, it wouldn't be a fucking issue. Right? Like, it's yes.\n\nWith And I'm thinking, but I'll try to get out of the back. Well, if you need to reset your shit and it's all, like, attached to your mobile, like, your recovery, or attached to your mobile number Yeah. You can stick your SIM card in one of the buttons. And then, like, on your lunch break, the bar one that comes up with me and stick the SIM card in there, and then if I can get all your email passwords and authenticated fucking reset it. See if you can do that.\n\nYeah. That could be an idea to help you out a little bit. Yeah. But I don't know. I've got my own mate who's back with me at the moment, but he's back Yeah.\n\nWell, the plan is not. Correct. Arnold. He said he got an email from Cleavy saying that he's using this to payment. Yeah.\n\nWe got it this morning, sir. Oh, so he's trying to call Cleavy. That's what I think is going on. He's trying to call the potentially before they Yes. Let me get this out of pocket.\n\nIf any change his details recently, the direct debit details are now saying that he's missed it. But how much? I think I think it is his the other week. Oh, do you have changed it? Yeah.\n\nI just need to check with this for Okay. Like, they'll make another, like That's all that Rachel works from a new account. Hey, Brit. You're back with Jordan. Thanks for holding.\n\nSo I just had a quick chat, and I we have submitted the form with the review with the new updated details. So I believe that they may not have just processed it yet. So because we got the email as well this morning. So we it's basically on them to have him do the payment again. And so they'll have to just try and take it out of your new details because they mustn't have processed it in time.\n\nSo we'll get in contact with them to get an action or for you back this morning. Yeah. Okay. Alright. Perfect.\n\nAnd the number that you were calling, that was on there. Do you mind telling me which one it was? Because if you wanted out, it shouldn't be It's almost done. I will make a note It still shouldn't. In regards to the Clearview, it's not gonna last for anything.\n\nWe'll follow what I put down to make sure that they have received this month because they should have. And then I can just redo the payment while I do anything about. So No worries, Brett. You have a nice day. Okay.\n\nThanks. Bye.","paragraphs":[{"sentences":[{"text":"Look at look at the calls.","start":21.965,"end":23.744999,"sentiment":"neutral","sentiment_score":0.020295712786416214},{"text":"Now when we get inbound calls, it shows who answered, who was transferred to.","start":25.1,"end":29.6,"sentiment":"neutral","sentiment_score":0.031155415145414218},{"text":"We go in here to the recordings for each separate bit.","start":31.740002,"end":35.6,"sentiment":"neutral","sentiment_score":0.03382833115756512},{"text":"So I just broke down to three because it's the pickup Inbound, the transfer.","start":35.82,"end":41.245003,"sentiment":"neutral","sentiment_score":0.03825334871986082},{"text":"And then the So if you have a look on your login, actually, you I need to test it one.","start":41.525,"end":46.245003,"sentiment":"neutral","sentiment_score":0.024643323570489883}],"sentiment":"neutral","sentiment_score":0.030130385922697876,"channel":1,"num_words":65,"start":21.965,"end":46.245003},{"sentences":[{"text":"I'd test it with plumbing, I guess.","start":46.245003,"end":47.865,"sentiment":"neutral","sentiment_score":0.03721569664776325},{"text":"You're on it?","start":52.89,"end":55.13,"sentiment":"neutral","sentiment_score":0.006067792729785045},{"text":"Alright.","start":55.13,"end":55.63,"sentiment":"neutral","sentiment_score":0.00788193941116333},{"text":"No.","start":56.25,"end":56.41,"sentiment":"neutral","sentiment_score":-0.2453015148639679},{"text":"No.","start":56.41,"end":56.57,"sentiment":"neutral","sentiment_score":-0.3312094807624817}],"sentiment":"neutral","sentiment_score":-0.02230121549935295,"channel":1,"num_words":13,"start":46.245003,"end":56.57},{"sentences":[{"text":"I'm calling myself.","start":56.57,"end":58.83,"sentiment":"neutral","sentiment_score":-0.273521363735199},{"text":"There's an issue with the conversions, so minutes, seconds.","start":58.89,"end":65.229996,"sentiment":"negative","sentiment_score":-0.38458669516775346},{"text":"When it gets to a certain amount of time, it goes to hours, minutes, seconds, but that's actually twenty eight minutes and forty three seconds.","start":65.564995,"end":72.545,"sentiment":"neutral","sentiment_score":-0.3009584391117096},{"text":"But because the way Excel handles time, it's going fucky.","start":73.244995,"end":76.125,"sentiment":"negative","sentiment_score":-0.7008961856365203},{"text":"I have a theory that this is the shortest call that I can find that's in that format.","start":76.125,"end":82.83,"sentiment":"negative","sentiment_score":-0.403208260734876}],"sentiment":"negative","sentiment_score":-0.40111562884770907,"channel":1,"num_words":65,"start":56.57,"end":82.83},{"sentences":[{"text":"And then we've got 20, and then there's a twenty two minute call.","start":84.090004,"end":88.19,"sentiment":"neutral","sentiment_score":-0.09637891329251803},{"text":"So I think once you hit twenty four minutes, it converts to twenty four hour time rather than being hours rather than being minutes, seconds, it then converts.","start":88.73,"end":98.645,"sentiment":"neutral","sentiment_score":-0.061206056736409664},{"text":"Once you hit twenty four hours, it pushes it to, you know, a daytime thing rather than this because of the way Excel handles dates.","start":98.645,"end":108.93,"sentiment":"neutral","sentiment_score":-0.11568835482001305},{"text":"I'm just gonna test it.","start":109.73,"end":110.53,"sentiment":"neutral","sentiment_score":0.024939881265163423},{"text":"I'm gonna call myself for twenty four minutes and one second.","start":110.53,"end":113.35,"sentiment":"neutral","sentiment_score":0.0014326518232172186}],"sentiment":"neutral","sentiment_score":-0.06973714336026006,"channel":1,"num_words":82,"start":84.090004,"end":113.35},{"sentences":[{"text":"I'm gonna call myself for twenty three minutes and forty seconds.","start":113.89,"end":116.95,"sentiment":"neutral","sentiment_score":-0.0030738749165638264},{"text":"Let me see.","start":117.09,"end":117.91,"sentiment":"neutral","sentiment_score":-0.011779724930723509},{"text":"Okay.","start":122.93,"end":123.255,"sentiment":"neutral","sentiment_score":-0.02378876507282257},{"text":"Yeah.","start":224.89,"end":225.39,"sentiment":"neutral","sentiment_score":-0.045732758939266205},{"text":"So so we can't really last yet, and I was just like, I just don't know what it is actually on or if there is, like, an estimated tax savings or their philosophy around.","start":234.40999,"end":243.47499,"sentiment":"neutral","sentiment_score":-0.20026949332917438}],"sentiment":"neutral","sentiment_score":-0.1389567219215678,"channel":1,"num_words":50,"start":113.89,"end":243.47499},{"sentences":[{"text":"It would it would be philosophy based, not The actual figures.","start":244.575,"end":248.735,"sentiment":"neutral","sentiment_score":-0.17108943652022968},{"text":"Yeah.","start":248.735,"end":249.235,"sentiment":"neutral","sentiment_score":-0.1312364935874939},{"text":"Yeah.","start":249.53499,"end":249.69499,"sentiment":"neutral","sentiment_score":-0.14793109893798828},{"text":"It's not.","start":249.69499,"end":250.435,"sentiment":"neutral","sentiment_score":-0.22345618903636932},{"text":"How long is it for?","start":251.455,"end":252.495,"sentiment":"neutral","sentiment_score":-0.17049663364887238}],"sentiment":"neutral","sentiment_score":-0.17302734702825545,"channel":1,"num_words":20,"start":244.575,"end":252.495},{"sentences":[{"text":"Decision notes.","start":252.575,"end":253.47499,"sentiment":"neutral","sentiment_score":-0.17233767360448837},{"text":"There's a bunch of food which is better off eating those.","start":428.83002,"end":433.25,"sentiment":"negative","sentiment_score":-0.3799339803782376},{"text":"I've been something that they sell a lot.","start":433.71,"end":435.89,"sentiment":"neutral","sentiment_score":0.03197795932646841},{"text":"Pot potatoes, but you have to boil them and then let them rest for, like, thirty to forty five minutes.","start":437.87,"end":445.86502,"sentiment":"neutral","sentiment_score":0.043726714141666886},{"text":"But you you can do that, like, on that.","start":448.325,"end":449.92502,"sentiment":"neutral","sentiment_score":0.0699576127032439}],"sentiment":"neutral","sentiment_score":-0.05527945319190621,"channel":1,"num_words":50,"start":252.575,"end":449.92502},{"sentences":[{"text":"So, like, if you you know, you're gonna have mashed potatoes with your meal prep for a week.","start":449.92502,"end":453.52502,"sentiment":"neutral","sentiment_score":0.0968677695426676},{"text":"So I think Yeah.","start":453.52502,"end":457.6,"sentiment":"neutral","sentiment_score":0.031796810682863},{"text":"Because it turns into a specific 5%.","start":457.6,"end":460.08002,"sentiment":"neutral","sentiment_score":0.03413748927414417},{"text":"It's like 1% of 5%.","start":460.08002,"end":461.76,"sentiment":"neutral","sentiment_score":0.020523791946470738},{"text":"Yeah.","start":461.76,"end":461.92,"sentiment":"neutral","sentiment_score":0.030042678117752075}],"sentiment":"neutral","sentiment_score":0.06406946163624525,"channel":1,"num_words":35,"start":449.92502,"end":461.92},{"sentences":[{"text":"We're getting the raise yesterday.","start":461.92,"end":463.2,"sentiment":"neutral","sentiment_score":0.05003918930888176},{"text":"That's microbiome.","start":463.2,"end":464.18,"sentiment":"neutral","sentiment_score":-0.029310505837202072},{"text":"I know.","start":465.12,"end":465.44,"sentiment":"neutral","sentiment_score":-0.10069897770881653},{"text":"I know.","start":465.44,"end":466.19,"sentiment":"neutral","sentiment_score":-0.10275984182953835},{"text":"It's just weird last year.","start":479.13,"end":480.81,"sentiment":"neutral","sentiment_score":-0.24041750729084016}],"sentiment":"neutral","sentiment_score":-0.08858939004130661,"channel":1,"num_words":16,"start":461.92,"end":480.81},{"sentences":[{"text":"Well, it's somewhat like the pretty good.","start":480.81,"end":483.25,"sentiment":"neutral","sentiment_score":-0.0959888483796801},{"text":"Like, in the L price s one.","start":483.53,"end":486.99,"sentiment":"neutral","sentiment_score":-0.014781160280108452},{"text":"It's like Yeah.","start":487.13,"end":488.25,"sentiment":"neutral","sentiment_score":-0.10685261090596516},{"text":"It's like busy fast.","start":488.25,"end":489.55002,"sentiment":"neutral","sentiment_score":-0.3146493583917618},{"text":"Yeah.","start":489.61002,"end":490.11002,"sentiment":"neutral","sentiment_score":-0.09527556598186492}],"sentiment":"neutral","sentiment_score":-0.11135549513115124,"channel":1,"num_words":22,"start":480.81,"end":490.11002},{"sentences":[{"text":"No matter what because the trip Yeah.","start":492.01,"end":493.13,"sentiment":"neutral","sentiment_score":-0.11152748550687518},{"text":"It's a wallet point.","start":493.37,"end":495.655,"sentiment":"neutral","sentiment_score":-0.26201679557561874},{"text":"I I have a limited to it rather than spending heaps of money on the fucking over the counter shit.","start":495.875,"end":501.655,"sentiment":"negative","sentiment_score":-0.41346092224121095},{"text":"Yeah.","start":503.155,"end":503.235,"sentiment":"neutral","sentiment_score":-0.13768111169338226},{"text":"Yeah.","start":503.235,"end":503.735,"sentiment":"neutral","sentiment_score":-0.12716999650001526}],"sentiment":"neutral","sentiment_score":-0.3140251252687339,"channel":1,"num_words":33,"start":492.01,"end":503.735},{"sentences":[{"text":"Yeah.","start":504.035,"end":504.535,"sentiment":"neutral","sentiment_score":-0.11566220968961716},{"text":"Yeah.","start":505.79498,"end":506.13,"sentiment":"neutral","sentiment_score":-0.08703213930130005},{"text":"Yeah.","start":506.37,"end":506.87,"sentiment":"neutral","sentiment_score":-0.07975682616233826},{"text":"Yeah.","start":507.09,"end":507.53,"sentiment":"neutral","sentiment_score":-0.0905877724289894},{"text":"Yeah.","start":507.53,"end":507.97,"sentiment":"neutral","sentiment_score":-0.1036895513534546}],"sentiment":"neutral","sentiment_score":-0.09534569978713989,"channel":1,"num_words":5,"start":504.035,"end":507.97},{"sentences":[{"text":"So I could charge off $40 for a fucking little color.","start":507.97,"end":511.35,"sentiment":"neutral","sentiment_score":-0.3069206259467385},{"text":"Yeah.","start":512.29,"end":512.79,"sentiment":"neutral","sentiment_score":-0.06089765578508377},{"text":"Yeah.","start":513.17,"end":513.67,"sentiment":"neutral","sentiment_score":-0.025804027915000916},{"text":"There we go.","start":530.515,"end":531.495,"sentiment":"neutral","sentiment_score":-0.010123760749896368},{"text":"Yeah.","start":547.66504,"end":548.16504,"sentiment":"neutral","sentiment_score":0.015302770771086216}],"sentiment":"neutral","sentiment_score":-0.20458218121134183,"channel":1,"num_words":17,"start":507.97,"end":548.16504},{"sentences":[{"text":"So you want a plan or is it a complete schedule?","start":553.025,"end":555.525,"sentiment":"neutral","sentiment_score":0.008499697189439426},{"text":"No.","start":556.705,"end":557.025,"sentiment":"neutral","sentiment_score":-0.10725419223308565},{"text":"You have to you can, but you have to, like, set it up so that they're an authorized person.","start":557.025,"end":562.93,"sentiment":"neutral","sentiment_score":-0.09513372025991741},{"text":"Which you can't.","start":563.79004,"end":564.69,"sentiment":"neutral","sentiment_score":-0.14441591004530588},{"text":"Yeah.","start":565.07,"end":565.47003,"sentiment":"neutral","sentiment_score":0.07757480442523956}],"sentiment":"neutral","sentiment_score":-0.06219917525138174,"channel":1,"num_words":35,"start":553.025,"end":565.47003},{"sentences":[{"text":"Cool.","start":565.47003,"end":565.97003,"sentiment":"neutral","sentiment_score":0.15399160981178284},{"text":"Well, you just if you if it was something that you feel like, it's gonna be in picture ongoing.","start":568.19,"end":572.945,"sentiment":"neutral","sentiment_score":0.08073323337655318},{"text":"Yeah.","start":573.645,"end":573.965,"sentiment":"neutral","sentiment_score":0.03227398917078972},{"text":"And you got this.","start":573.965,"end":576.405,"sentiment":"neutral","sentiment_score":0.013946606311947107},{"text":"I was with how much lock this phone.","start":576.405,"end":582.78503,"sentiment":"neutral","sentiment_score":-0.031797907780855894}],"sentiment":"neutral","sentiment_score":0.046109096852667404,"channel":1,"num_words":33,"start":565.47003,"end":582.78503},{"sentences":[{"text":"Maybe I mean, you can also, like I don't where's the nearest health record in here?","start":583.965,"end":593.9,"sentiment":"neutral","sentiment_score":-0.03383843949995935},{"text":"Yeah.","start":594.84,"end":595.34,"sentiment":"neutral","sentiment_score":-0.03589177504181862},{"text":"Yeah.","start":595.80005,"end":596.30005,"sentiment":"neutral","sentiment_score":-0.033188290894031525},{"text":"Well, yeah, that's why it's closed down in.","start":596.36005,"end":598.54004,"sentiment":"neutral","sentiment_score":-0.06909419130533934},{"text":"Yeah.","start":598.68,"end":599.18,"sentiment":"neutral","sentiment_score":-0.015585225075483322}],"sentiment":"neutral","sentiment_score":-0.04366051309086658,"channel":1,"num_words":27,"start":583.965,"end":599.18},{"sentences":[{"text":"I was just gonna say, you know, I think I was back there.","start":599.365,"end":602.185,"sentiment":"neutral","sentiment_score":-0.03702883680279438},{"text":"Yeah.","start":602.565,"end":602.72504,"sentiment":"neutral","sentiment_score":0.007746705785393715},{"text":"Exactly.","start":602.72504,"end":603.22504,"sentiment":"neutral","sentiment_score":0.01514928601682186},{"text":"Yeah.","start":603.28503,"end":603.445,"sentiment":"neutral","sentiment_score":0.003227449953556061},{"text":"But in my house.","start":603.445,"end":605.385,"sentiment":"neutral","sentiment_score":-0.032670184038579464}],"sentiment":"neutral","sentiment_score":-0.02929660864174366,"channel":1,"num_words":20,"start":599.365,"end":605.385},{"sentences":[{"text":"I think I've been on a call for six weeks.","start":606.085,"end":609.54504,"sentiment":"neutral","sentiment_score":-0.06306877471506596},{"text":"Oh, yes.","start":611.28503,"end":611.945,"sentiment":"neutral","sentiment_score":0.06775141321122646},{"text":"Since zero has a fan experience?","start":640.97003,"end":642.59,"sentiment":"neutral","sentiment_score":-0.011818531279762587},{"text":"Yeah.","start":642.89,"end":643.39,"sentiment":"neutral","sentiment_score":0.03569234535098076},{"text":"Wow.","start":643.53,"end":644.03,"sentiment":"neutral","sentiment_score":0.07565462589263916}],"sentiment":"neutral","sentiment_score":-0.02273745685815811,"channel":1,"num_words":20,"start":606.085,"end":644.03},{"sentences":[{"text":"Well, fingers crossed, Telstra.","start":657.77496,"end":659.055,"sentiment":"neutral","sentiment_score":0.03735723253339529},{"text":"We have no time.","start":659.055,"end":659.615,"sentiment":"neutral","sentiment_score":-0.3004902973771095},{"text":"Do you have, like, insurance for Telstra?","start":659.615,"end":661.315,"sentiment":"neutral","sentiment_score":-0.0724390484392643},{"text":"I don't remember.","start":662.575,"end":663.135,"sentiment":"neutral","sentiment_score":-0.104740875462691},{"text":"I was trying to work that yesterday, but I remember they asked if I want a warranty, but twenty four months.","start":663.135,"end":670.02,"sentiment":"neutral","sentiment_score":-0.09800442556540172}],"sentiment":"neutral","sentiment_score":-0.10081849132592861,"channel":1,"num_words":39,"start":657.77496,"end":670.02},{"sentences":[{"text":"Yeah.","start":670.02,"end":670.52,"sentiment":"neutral","sentiment_score":-0.03219742700457573},{"text":"And I'm on a hunt.","start":670.74005,"end":672.04004,"sentiment":"neutral","sentiment_score":-0.07782911509275436},{"text":"So I said, I'm gonna tell my mom.","start":672.58,"end":674.26,"sentiment":"neutral","sentiment_score":-0.07197420252487063},{"text":"I'm gonna buy.","start":674.26,"end":675.16003,"sentiment":"neutral","sentiment_score":-0.038876629124085106},{"text":"Let's see what happens.","start":675.7,"end":676.66003,"sentiment":"neutral","sentiment_score":-0.07810808066278696}],"sentiment":"neutral","sentiment_score":-0.06791423012812932,"channel":1,"num_words":21,"start":670.02,"end":676.66003},{"sentences":[{"text":"But but the thing is, I'm not making any changes on my down by, like, just trying to fix.","start":676.66003,"end":681.56,"sentiment":"negative","sentiment_score":-0.34150742621798263},{"text":"Yeah.","start":682.235,"end":682.635,"sentiment":"neutral","sentiment_score":-0.13755398988723755},{"text":"I don't know about the other day.","start":682.635,"end":684.65497,"sentiment":"neutral","sentiment_score":-0.17845509946346283},{"text":"Because it's the device is linked to you.","start":685.435,"end":687.855,"sentiment":"neutral","sentiment_score":-0.07667832216247916},{"text":"Yeah.","start":687.915,"end":688.15497,"sentiment":"neutral","sentiment_score":-0.02391797862946987}],"sentiment":"neutral","sentiment_score":-0.2364645927834014,"channel":1,"num_words":36,"start":676.66003,"end":688.15497},{"sentences":[{"text":"Right.","start":688.15497,"end":688.635,"sentiment":"neutral","sentiment_score":-0.019936850294470787},{"text":"Yeah.","start":688.635,"end":688.955,"sentiment":"neutral","sentiment_score":-0.033472687005996704},{"text":"Even though it's, like, not making any change on your account, like, you still your device.","start":688.955,"end":692.735,"sentiment":"neutral","sentiment_score":-0.1663312092423439},{"text":"So I generally don't like going shit with other people.","start":693.755,"end":697.33,"sentiment":"negative","sentiment_score":-0.39443202763795854},{"text":"How can I get a little bit of the next?","start":697.79,"end":700.05,"sentiment":"neutral","sentiment_score":-0.15362972840666772}],"sentiment":"neutral","sentiment_score":-0.215666485411164,"channel":1,"num_words":38,"start":688.15497,"end":700.05},{"sentences":[{"text":"I think it takes bigger than that for them to add to the other people.","start":701.39,"end":704.69,"sentiment":"neutral","sentiment_score":-0.2891525328159332},{"text":"But you can just get to you might be able to.","start":705.15,"end":708.02997,"sentiment":"neutral","sentiment_score":-0.008522444997321476},{"text":"If you just look online, Telstra has I'm pretty sure if you go to their forms and shit like that, they've got an authority form Yeah.","start":708.02997,"end":719.515,"sentiment":"neutral","sentiment_score":-0.042118313220831066},{"text":"That you just she just needs to use, fill out, sign, or she fills out, sign in this email.","start":719.635,"end":724.21497,"sentiment":"neutral","sentiment_score":-0.08187848525611978},{"text":"And if you do that and then call them, you're like, hey.","start":725.0,"end":727.16,"sentiment":"negative","sentiment_score":-0.34828073779741925}],"sentiment":"neutral","sentiment_score":-0.13567676029381265,"channel":1,"num_words":83,"start":701.39,"end":727.16},{"sentences":[{"text":"Fuck it.","start":727.16,"end":727.56,"sentiment":"negative","sentiment_score":-0.6103127598762512},{"text":"My phone's broke.","start":727.56,"end":728.52,"sentiment":"negative","sentiment_score":-0.6019946932792664},{"text":"I'm stuck at work.","start":728.52,"end":729.32,"sentiment":"negative","sentiment_score":-0.5289614498615265},{"text":"I don't really have any other option, and you gotta try and process everything.","start":729.32,"end":732.38,"sentiment":"negative","sentiment_score":-0.43908530473709106},{"text":"Yeah.","start":732.52,"end":732.83997,"sentiment":"neutral","sentiment_score":-0.16801291704177856}],"sentiment":"negative","sentiment_score":-0.4774026075998942,"channel":1,"num_words":24,"start":727.16,"end":732.83997},{"sentences":[{"text":"Is that wrong?","start":732.83997,"end":733.82,"sentiment":"neutral","sentiment_score":-0.22775576015313467},{"text":"You might be able to get them to push through in a week so she can just fucking go and do it for you.","start":735.8,"end":739.605,"sentiment":"negative","sentiment_score":-0.48024050146341324},{"text":"Yeah.","start":739.685,"end":740.185,"sentiment":"neutral","sentiment_score":-0.050545886158943176},{"text":"I'm fine.","start":742.40497,"end":742.885,"sentiment":"neutral","sentiment_score":-0.038994552567601204},{"text":"But, yeah, unfortunately, I don't know.","start":742.885,"end":744.58496,"sentiment":"negative","sentiment_score":-0.4201850468913714}],"sentiment":"negative","sentiment_score":-0.4127412385617693,"channel":1,"num_words":36,"start":732.83997,"end":744.58496},{"sentences":[{"text":"Don't think it'll happen.","start":744.96497,"end":746.02496,"sentiment":"negative","sentiment_score":-0.43254461884498596},{"text":"No.","start":746.165,"end":746.40497,"sentiment":"neutral","sentiment_score":-0.32190465927124023},{"text":"No.","start":746.40497,"end":746.565,"sentiment":"neutral","sentiment_score":-0.32795149087905884},{"text":"Not much.","start":746.565,"end":747.305,"sentiment":"neutral","sentiment_score":-0.278970405459404},{"text":"What's on the air in the morning?","start":749.045,"end":750.90497,"sentiment":"neutral","sentiment_score":-0.2150988472359521}],"sentiment":"neutral","sentiment_score":-0.2962444911400477,"channel":1,"num_words":15,"start":744.96497,"end":750.90497},{"sentences":[{"text":"So if you need to fucking go through something like that, you can always just fucking take a couple of hours off in the morning and just do two just do fucking two light nights.","start":757.71,"end":772.40497,"sentiment":"negative","sentiment_score":-0.5697789319923946},{"text":"Yeah.","start":773.425,"end":773.745,"sentiment":"neutral","sentiment_score":-0.12915140390396118},{"text":"Yeah.","start":773.745,"end":774.245,"sentiment":"neutral","sentiment_score":-0.06138765066862106},{"text":"Or just take a couple of hours because I'm just saying work it back.","start":775.345,"end":778.40497,"sentiment":"neutral","sentiment_score":-0.08015815275056022},{"text":"I'll take I'll take early next time Thursday, eleven.","start":778.46497,"end":782.16003,"sentiment":"neutral","sentiment_score":-0.02873248192999098}],"sentiment":"negative","sentiment_score":-0.35856013583640256,"channel":1,"num_words":60,"start":757.71,"end":782.16003},{"sentences":[{"text":"I mean, instead at 11:00.","start":782.22003,"end":784.72003,"sentiment":"neutral","sentiment_score":-0.019200940802693366},{"text":"And Work an extra half hour tomorrow.","start":785.74,"end":789.42004,"sentiment":"neutral","sentiment_score":0.004641081605638776},{"text":"Work an extra half hour on Friday or tomorrow.","start":789.42004,"end":793.12,"sentiment":"neutral","sentiment_score":0.010806882133086523},{"text":"And just come in 08:00.","start":794.06,"end":795.525,"sentiment":"neutral","sentiment_score":0.00703987330198288},{"text":"O'clock.","start":795.685,"end":795.92505,"sentiment":"neutral","sentiment_score":0.006172307301312685}],"sentiment":"neutral","sentiment_score":0.0027820918605559403,"channel":1,"num_words":27,"start":782.22003,"end":795.92505},{"sentences":[{"text":"Friday, we're eight to 02:30.","start":795.92505,"end":797.705,"sentiment":"neutral","sentiment_score":0.0077400563284754755},{"text":"But the way we do it, I'll text it all.","start":799.28503,"end":801.92505,"sentiment":"neutral","sentiment_score":-0.007843501307070256},{"text":"Yeah.","start":801.92505,"end":802.16504,"sentiment":"neutral","sentiment_score":0.06717322766780853},{"text":"Just send through an email.","start":802.16504,"end":803.125,"sentiment":"neutral","sentiment_score":0.09773781001567841},{"text":"Send her a thing.","start":803.125,"end":803.765,"sentiment":"neutral","sentiment_score":0.14246245101094246}],"sentiment":"neutral","sentiment_score":0.04343909401446581,"channel":1,"num_words":25,"start":795.92505,"end":803.765},{"sentences":[{"text":"So if I can talk to her this morning, would you get a thing?","start":803.765,"end":805.92505,"sentiment":"neutral","sentiment_score":0.10166228136845998},{"text":"Yeah.","start":805.92505,"end":806.245,"sentiment":"neutral","sentiment_score":0.03814990445971489},{"text":"Yeah.","start":806.245,"end":806.745,"sentiment":"neutral","sentiment_score":0.03703949972987175},{"text":"That that one would be the 108.","start":806.80505,"end":808.5,"sentiment":"neutral","sentiment_score":0.016981951094099453},{"text":"Yeah.","start":808.58,"end":808.74,"sentiment":"neutral","sentiment_score":0.03901249170303345}],"sentiment":"neutral","sentiment_score":0.0690144788629065,"channel":1,"num_words":24,"start":803.765,"end":808.74},{"sentences":[{"text":"That's not an issue, bro.","start":808.74,"end":809.58,"sentiment":"neutral","sentiment_score":-0.1030682772397995},{"text":"Like, if you need to get some shit like that sorted out, it's like, no.","start":809.58,"end":812.28,"sentiment":"neutral","sentiment_score":-0.3026466766993205},{"text":"It's like if Telstra was just over the road, like, it wouldn't be a fucking issue.","start":812.66,"end":816.26,"sentiment":"neutral","sentiment_score":-0.2739017019048333},{"text":"Right?","start":816.26,"end":816.5,"sentiment":"neutral","sentiment_score":-0.10639363527297974},{"text":"Like, it's yes.","start":816.5,"end":817.38,"sentiment":"neutral","sentiment_score":-0.0717138337592284}],"sentiment":"neutral","sentiment_score":-0.24397509759292008,"channel":1,"num_words":40,"start":808.74,"end":817.38},{"sentences":[{"text":"With And I'm thinking, but I'll try to get out of the back.","start":817.46,"end":824.735,"sentiment":"neutral","sentiment_score":-0.18443772769891298},{"text":"Well, if you need to reset your shit and it's all, like, attached to your mobile, like, your recovery, or attached to your mobile number Yeah.","start":827.275,"end":835.05,"sentiment":"neutral","sentiment_score":-0.09274307237221645},{"text":"You can stick your SIM card in one of the buttons.","start":835.29,"end":837.55,"sentiment":"neutral","sentiment_score":0.010862095789475874},{"text":"And then, like, on your lunch break, the bar one that comes up with me and stick the SIM card in there, and then if I can get all your email passwords and authenticated fucking reset it.","start":838.73,"end":849.14996,"sentiment":"neutral","sentiment_score":-0.07716286846914806},{"text":"See if you can do that.","start":849.665,"end":850.785,"sentiment":"neutral","sentiment_score":-0.03714326458672682}],"sentiment":"neutral","sentiment_score":-0.08352056998879678,"channel":1,"num_words":93,"start":817.46,"end":850.785},{"sentences":[{"text":"Yeah.","start":850.785,"end":851.02496,"sentiment":"neutral","sentiment_score":0.20143872499465945},{"text":"That could be an idea to help you out a little bit.","start":851.02496,"end":853.20496,"sentiment":"neutral","sentiment_score":0.28435714542865753},{"text":"Yeah.","start":854.625,"end":854.865,"sentiment":"neutral","sentiment_score":-0.041179850697517395},{"text":"But I don't know.","start":854.865,"end":856.165,"sentiment":"neutral","sentiment_score":-0.17481817118823528},{"text":"I've got my own mate who's back with me at the moment, but he's back Yeah.","start":856.545,"end":878.715,"sentiment":"neutral","sentiment_score":-0.006598951658816077}],"sentiment":"neutral","sentiment_score":0.08140260906314806,"channel":1,"num_words":34,"start":850.785,"end":878.715},{"sentences":[{"text":"Well, the plan is not.","start":878.935,"end":880.235,"sentiment":"neutral","sentiment_score":-0.2868629485368729},{"text":"Correct.","start":1029.21,"end":1029.53,"sentiment":"neutral","sentiment_score":-0.07537095248699188},{"text":"Arnold.","start":1029.53,"end":1030.03,"sentiment":"neutral","sentiment_score":-0.04934486001729965},{"text":"He said he got an email from Cleavy saying that he's using this to payment.","start":1034.97,"end":1038.65,"sentiment":"neutral","sentiment_score":-0.06481307471791903},{"text":"Yeah.","start":1038.65,"end":1038.8099,"sentiment":"neutral","sentiment_score":0.03863781690597534}],"sentiment":"neutral","sentiment_score":-0.10837342865441156,"channel":1,"num_words":23,"start":878.935,"end":1038.8099},{"sentences":[{"text":"We got it this morning, sir.","start":1038.8099,"end":1040.27,"sentiment":"neutral","sentiment_score":0.08059558210273583},{"text":"Oh, so he's trying to call Cleavy.","start":1041.85,"end":1043.47,"sentiment":"neutral","sentiment_score":-0.09383063976253782},{"text":"That's what I think is going on.","start":1044.3651,"end":1045.645,"sentiment":"neutral","sentiment_score":-0.18271086258547647},{"text":"He's trying to call the potentially before they Yes.","start":1045.645,"end":1049.275,"sentiment":"neutral","sentiment_score":-0.08941541032658683},{"text":"Let me get this out of pocket.","start":1058.25,"end":1059.63,"sentiment":"neutral","sentiment_score":-0.15435057239873068}],"sentiment":"neutral","sentiment_score":-0.09270582565416892,"channel":1,"num_words":36,"start":1038.8099,"end":1059.63},{"sentences":[{"text":"If any change his details recently, the direct debit details are now saying that he's missed it.","start":1062.73,"end":1069.71,"sentiment":"neutral","sentiment_score":-0.18347203731536865},{"text":"But how much?","start":1070.125,"end":1071.1849,"sentiment":"neutral","sentiment_score":-0.10796749591827393},{"text":"I think I think it is his the other week.","start":1074.205,"end":1078.385,"sentiment":"neutral","sentiment_score":-0.13717143535614013},{"text":"Oh, do you have changed it?","start":1078.9249,"end":1080.365,"sentiment":"neutral","sentiment_score":-0.057681612049539886},{"text":"Yeah.","start":1080.365,"end":1080.6849,"sentiment":"neutral","sentiment_score":-0.043638914823532104}],"sentiment":"neutral","sentiment_score":-0.14065865034589897,"channel":1,"num_words":37,"start":1062.73,"end":1080.6849},{"sentences":[{"text":"I just need to check with this for Okay.","start":1080.6849,"end":1111.675,"sentiment":"neutral","sentiment_score":-0.07157208853297764},{"text":"Like, they'll make another, like That's all that Rachel works from a new account.","start":1112.33,"end":1116.19,"sentiment":"neutral","sentiment_score":-0.05771166778036526},{"text":"Hey, Brit.","start":1120.17,"end":1120.65,"sentiment":"neutral","sentiment_score":0.12791261821985245},{"text":"You're back with Jordan.","start":1120.65,"end":1121.53,"sentiment":"neutral","sentiment_score":0.1974681355059147},{"text":"Thanks for holding.","start":1121.53,"end":1122.43,"sentiment":"positive","sentiment_score":0.573526660601298}],"sentiment":"neutral","sentiment_score":0.04106767545454204,"channel":1,"num_words":32,"start":1080.6849,"end":1122.43},{"sentences":[{"text":"So I just had a quick chat, and I we have submitted the form with the review with the new updated details.","start":1123.53,"end":1130.4249,"sentiment":"neutral","sentiment_score":0.10430834493176504},{"text":"So I believe that they may not have just processed it yet.","start":1131.0449,"end":1134.0249,"sentiment":"neutral","sentiment_score":-0.3021779681245486},{"text":"So because we got the email as well this morning.","start":1134.8849,"end":1137.3849,"sentiment":"neutral","sentiment_score":-0.18140213638544084},{"text":"So we it's basically on them to have him do the payment again.","start":1138.11,"end":1142.61,"sentiment":"neutral","sentiment_score":-0.24075181896869952},{"text":"And so they'll have to just try and take it out of your new details because they mustn't have processed it in time.","start":1143.15,"end":1148.37,"sentiment":"neutral","sentiment_score":-0.27002030870188837}],"sentiment":"neutral","sentiment_score":-0.1560701767448336,"channel":1,"num_words":80,"start":1123.53,"end":1148.37},{"sentences":[{"text":"So we'll get in contact with them to get an action or for you back this morning.","start":1148.51,"end":1156.4551,"sentiment":"neutral","sentiment_score":-0.07971411636647056},{"text":"Yeah.","start":1156.4551,"end":1156.665,"sentiment":"neutral","sentiment_score":0.0211651511490345},{"text":"Okay.","start":1156.665,"end":1156.875,"sentiment":"neutral","sentiment_score":0.06996924430131912},{"text":"Alright.","start":1156.875,"end":1157.275,"sentiment":"neutral","sentiment_score":0.2482009381055832},{"text":"Perfect.","start":1157.275,"end":1157.675,"sentiment":"positive","sentiment_score":0.4460361003875733}],"sentiment":"neutral","sentiment_score":-0.027131835442213786,"channel":1,"num_words":21,"start":1148.51,"end":1157.675},{"sentences":[{"text":"And the number that you were calling, that was on there.","start":1157.675,"end":1160.895,"sentiment":"neutral","sentiment_score":0.045882960612123665},{"text":"Do you mind telling me which one it was?","start":1161.755,"end":1163.1951,"sentiment":"neutral","sentiment_score":-0.011978316638204787},{"text":"Because if you wanted out, it shouldn't be It's almost done.","start":1163.1951,"end":1196.9701,"sentiment":"neutral","sentiment_score":-0.09532110257582231},{"text":"I will make a note It still shouldn't.","start":1196.9701,"end":1198.49,"sentiment":"neutral","sentiment_score":-0.11417391942813993},{"text":"In regards to the Clearview, it's not gonna last for anything.","start":1198.73,"end":1201.93,"sentiment":"neutral","sentiment_score":-0.25616040554913605}],"sentiment":"neutral","sentiment_score":-0.08765560455620289,"channel":1,"num_words":50,"start":1157.675,"end":1201.93},{"sentences":[{"text":"We'll follow what I put down to make sure that they have received this month because they should have.","start":1201.93,"end":1207.23,"sentiment":"neutral","sentiment_score":-0.0955200795280306},{"text":"And then I can just redo the payment while I do anything about.","start":1207.8351,"end":1210.975,"sentiment":"neutral","sentiment_score":0.14778234236515486},{"text":"So No worries, Brett.","start":1211.035,"end":1214.155,"sentiment":"positive","sentiment_score":0.38701241463422775},{"text":"You have a nice day.","start":1214.155,"end":1215.215,"sentiment":"positive","sentiment_score":0.7640486359596252},{"text":"Okay.","start":1215.275,"end":1215.775,"sentiment":"positive","sentiment_score":0.4779871702194214}],"sentiment":"neutral","sentiment_score":0.14172783210164025,"channel":1,"num_words":42,"start":1201.93,"end":1215.775},{"sentences":[{"text":"Thanks.","start":1216.475,"end":1216.9551,"sentiment":"positive","sentiment_score":0.7688553333282471},{"text":"Bye.","start":1216.9551,"end":1217.4551,"sentiment":"neutral","sentiment_score":-0.08818941563367844}],"sentiment":"positive","sentiment_score":0.3403329588472843,"channel":1,"num_words":2,"start":1216.475,"end":1217.4551}]},"summary":{"result":"success","short":"The speakers discuss using Excel to calculate call volumes and conversion time and emphasize the importance of setting up a plan for call volume and removing authorized individuals from the account. They also mention their desire to buy new phones and their phone's connection to the speaker's device. The customer and agent discuss setting up a warranty and the possibility of setting up a Telstra bill. The representative suggests taking a few hours off in the morning and doing two light nights, and explains how to reset a bill and contact the billing department for action."},"intents":{"segments":[{"text":"There's an issue with the conversions, so minutes, seconds. When it gets to a certain amount of time, it goes to hours, minutes, seconds, but that's actually twenty eight minutes and forty three seconds. But because the way Excel handles time, it's going fucky. I have a theory that this is the shortest call that I can find that's in that format.","start_word":81,"end_word":142,"intents":[{"intent":"Assess call format and determine conversion time","confidence_score":1.18002035e-7}]},{"text":"Decision notes. There's a bunch of food which is better off eating those.","start_word":295,"end_word":307,"intents":[{"intent":"Check decision notes","confidence_score":0.0021936288}]},{"text":"Pot potatoes, but you have to boil them and then let them rest for, like, thirty to forty five minutes. But you you can do that, like, on that. So, like, if you you know, you're gonna have mashed potatoes with your meal prep for a week. So I think Yeah.","start_word":316,"end_word":366,"intents":[{"intent":"Inform about pot potatoes","confidence_score":0.00024078443}]},{"text":"So if I can talk to her this morning, would you get a thing? Yeah.","start_word":1012,"end_word":1026,"intents":[{"intent":"Schedule call with telstra","confidence_score":0.13896371}]},{"text":"He said he got an email from Cleavy saying that he's using this to payment. Yeah.","start_word":1210,"end_word":1225,"intents":[{"intent":"Request help with payment","confidence_score":0.00011564526}]},{"text":"Bye.","start_word":1525,"end_word":1525,"intents":[{"intent":"Acknowledge and plan payment","confidence_score":0.00006934921}]}]},"sentiments":{"segments":[{"text":"Look at look at the calls. Now when we get inbound calls, it shows who answered, who was transferred to. We go in here to the recordings for each separate bit. So I just broke down to three because it's the pickup Inbound, the transfer. And then the So if you have a look on your login, actually, you I need to test it one. I'd test it with plumbing, I guess. You're on it? Alright. No. No. I'm calling myself.","start_word":0,"end_word":80,"sentiment":"neutral","sentiment_score":0.0008882456459105015},{"text":"There's an issue with the conversions, so minutes, seconds.","start_word":81,"end_word":89,"sentiment":"negative","sentiment_score":-0.37936657667160034},{"text":"When it gets to a certain amount of time, it goes to hours, minutes, seconds, but that's actually twenty eight minutes and forty three seconds.","start_word":90,"end_word":114,"sentiment":"neutral","sentiment_score":-0.29975852370262146},{"text":"But because the way Excel handles time, it's going fucky. I have a theory that this is the shortest call that I can find that's in that format.","start_word":115,"end_word":142,"sentiment":"negative","sentiment_score":-0.5360425114631653},{"text":"And then we've got 20, and then there's a twenty two minute call. So I think once you hit twenty four minutes, it converts to twenty four hour time rather than being hours rather than being minutes, seconds, it then converts. Once you hit twenty four hours, it pushes it to, you know, a daytime thing rather than this because of the way Excel handles dates. I'm just gonna test it. I'm gonna call myself for twenty four minutes and one second. I'm gonna call myself for twenty three minutes and forty seconds. Let me see. Okay. Yeah. So so we can't really last yet, and I was just like, I just don't know what it is actually on or if there is, like, an estimated tax savings or their philosophy around. It would it would be philosophy based, not The actual figures. Yeah. Yeah. It's not. How long is it for? Decision notes.","start_word":143,"end_word":296,"sentiment":"neutral","sentiment_score":-0.10448197275400162},{"text":"There's a bunch of food which is better off eating those.","start_word":297,"end_word":307,"sentiment":"negative","sentiment_score":-0.3913542032241822},{"text":"I've been something that they sell a lot. Pot potatoes, but you have to boil them and then let them rest for, like, thirty to forty five minutes. But you you can do that, like, on that. So, like, if you you know, you're gonna have mashed potatoes with your meal prep for a week. So I think Yeah. Because it turns into a specific 5%. It's like 1% of 5%. Yeah. We're getting the raise yesterday. That's microbiome. I know. I know. It's just weird last year. Well, it's somewhat like the pretty good. Like, in the L price s one. It's like Yeah. It's like busy fast. Yeah. No matter what because the trip Yeah. It's a wallet point.","start_word":308,"end_word":428,"sentiment":"neutral","sentiment_score":-0.022989053279161453},{"text":"I I have a limited to it rather than spending heaps of money on the fucking over the counter shit.","start_word":429,"end_word":448,"sentiment":"negative","sentiment_score":-0.4476536810398102},{"text":"Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah.","start_word":449,"end_word":455,"sentiment":"neutral","sentiment_score":-0.10593995451927184},{"text":"So I could charge off $40 for a fucking little color.","start_word":456,"end_word":466,"sentiment":"negative","sentiment_score":-0.3585439920425415},{"text":"Yeah. Yeah. There we go. Yeah. So you want a plan or is it a complete schedule? No. You have to you can, but you have to, like, set it up so that they're an authorized person. Which you can't. Yeah. Cool. Well, you just if you if it was something that you feel like, it's gonna be in picture ongoing. Yeah. And you got this. I was with how much lock this phone. Maybe I mean, you can also, like I don't where's the nearest health record in here? Yeah. Yeah. Well, yeah, that's why it's closed down in. Yeah. I was just gonna say, you know, I think I was back there. Yeah. Exactly. Yeah. But in my house. I think I've been on a call for six weeks. Oh, yes. Since zero has a fan experience? Yeah. Wow. Well, fingers crossed, Telstra. We have no time. Do you have, like, insurance for Telstra? I don't remember. I was trying to work that yesterday, but I remember they asked if I want a warranty, but twenty four months. Yeah. And I'm on a hunt. So I said, I'm gonna tell my mom. I'm gonna buy. Let's see what happens.","start_word":467,"end_word":667,"sentiment":"neutral","sentiment_score":-0.03811894391491935},{"text":"But but the thing is, I'm not making any changes on my down by, like, just trying to fix.","start_word":668,"end_word":686,"sentiment":"negative","sentiment_score":-0.34470435976982117},{"text":"Yeah. I don't know about the other day. Because it's the device is linked to you. Yeah. Right. Yeah. Even though it's, like, not making any change on your account, like, you still your device.","start_word":687,"end_word":721,"sentiment":"neutral","sentiment_score":-0.1306142359972},{"text":"So I generally don't like going shit with other people.","start_word":722,"end_word":731,"sentiment":"negative","sentiment_score":-0.4057658612728119},{"text":"How can I get a little bit of the next? I think it takes bigger than that for them to add to the other people. But you can just get to you might be able to. If you just look online, Telstra has I'm pretty sure if you go to their forms and shit like that, they've got an authority form Yeah. That you just she just needs to use, fill out, sign, or she fills out, sign in this email.","start_word":732,"end_word":812,"sentiment":"neutral","sentiment_score":-0.09718231856822968},{"text":"And if you do that and then call them, you're like, hey. Fuck it. My phone's broke. I'm stuck at work. I don't really have any other option, and you gotta try and process everything.","start_word":813,"end_word":847,"sentiment":"negative","sentiment_score":-0.45352861285209656},{"text":"Yeah. Is that wrong?","start_word":848,"end_word":851,"sentiment":"neutral","sentiment_score":-0.208734929561615},{"text":"You might be able to get them to push through in a week so she can just fucking go and do it for you.","start_word":852,"end_word":875,"sentiment":"negative","sentiment_score":-0.49027544260025024},{"text":"Yeah. I'm fine.","start_word":876,"end_word":878,"sentiment":"neutral","sentiment_score":-0.0474529042840004},{"text":"But, yeah, unfortunately, I don't know. Don't think it'll happen.","start_word":879,"end_word":888,"sentiment":"negative","sentiment_score":-0.427949458360672},{"text":"No. No.","start_word":889,"end_word":890,"sentiment":"neutral","sentiment_score":-0.32492807507514954},{"text":"Not much.","start_word":891,"end_word":892,"sentiment":"negative","sentiment_score":-0.3345680236816406},{"text":"What's on the air in the morning?","start_word":893,"end_word":899,"sentiment":"neutral","sentiment_score":-0.216343954205513},{"text":"So if you need to fucking go through something like that, you can always just fucking take a couple of hours off in the morning and just do two just do fucking two light nights.","start_word":900,"end_word":934,"sentiment":"negative","sentiment_score":-0.5874650478363037},{"text":"Yeah. Yeah. Or just take a couple of hours because I'm just saying work it back. I'll take I'll take early next time Thursday, eleven. I mean, instead at 11:00. And Work an extra half hour tomorrow. Work an extra half hour on Friday or tomorrow. And just come in 08:00. O'clock. Friday, we're eight to 02:30. But the way we do it, I'll text it all. Yeah. Just send through an email. Send her a thing. So if I can talk to her this morning, would you get a thing? Yeah. Yeah. That that one would be the 108. Yeah. That's not an issue, bro. Like, if you need to get some shit like that sorted out, it's like, no. It's like if Telstra was just over the road, like, it wouldn't be a fucking issue. Right? Like, it's yes. With And I'm thinking, but I'll try to get out of the back. Well, if you need to reset your shit and it's all, like, attached to your mobile, like, your recovery, or attached to your mobile number Yeah. You can stick your SIM card in one of the buttons. And then, like, on your lunch break, the bar one that comes up with me and stick the SIM card in there, and then if I can get all your email passwords and authenticated fucking reset it. See if you can do that. Yeah. That could be an idea to help you out a little bit. Yeah. But I don't know. I've got my own mate who's back with me at the moment, but he's back Yeah. Well, the plan is not. Correct. Arnold. He said he got an email from Cleavy saying that he's using this to payment. Yeah. We got it this morning, sir. Oh, so he's trying to call Cleavy. That's what I think is going on. He's trying to call the potentially before they Yes. Let me get this out of pocket. If any change his details recently, the direct debit details are now saying that he's missed it. But how much? I think I think it is his the other week. Oh, do you have changed it? Yeah. I just need to check with this for Okay. Like, they'll make another, like That's all that Rachel works from a new account. Hey, Brit. You're back with Jordan.","start_word":935,"end_word":1327,"sentiment":"neutral","sentiment_score":-0.06957851845117016},{"text":"Thanks for holding.","start_word":1328,"end_word":1330,"sentiment":"positive","sentiment_score":0.5689175724983215},{"text":"So I just had a quick chat, and I we have submitted the form with the review with the new updated details. So I believe that they may not have just processed it yet. So because we got the email as well this morning. So we it's basically on them to have him do the payment again. And so they'll have to just try and take it out of your new details because they mustn't have processed it in time. So we'll get in contact with them to get an action or for you back this morning. Yeah. Okay. Alright.","start_word":1331,"end_word":1430,"sentiment":"neutral","sentiment_score":-0.12858842313289642},{"text":"Perfect.","start_word":1431,"end_word":1431,"sentiment":"positive","sentiment_score":0.4460361003875733},{"text":"And the number that you were calling, that was on there. Do you mind telling me which one it was? Because if you wanted out, it shouldn't be It's almost done. I will make a note It still shouldn't. In regards to the Clearview, it's not gonna last for anything. We'll follow what I put down to make sure that they have received this month because they should have. And then I can just redo the payment while I do anything about.","start_word":1432,"end_word":1513,"sentiment":"neutral","sentiment_score":-0.06522055251932726},{"text":"So No worries, Brett. You have a nice day. Okay. Thanks. Bye.","start_word":1514,"end_word":1525,"sentiment":"positive","sentiment_score":0.5862550139427185}],"average":{"sentiment":"neutral","sentiment_score":-0.12073555746152964}}}}