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Yep. Mhmm. Okay. So are you on our website right now? Okay. So are you able to see the options? Or do you want me to send you the details with the descriptions, the features, the specification? Mhmm. No worries. I'll go through and revise pricing for you. And how many units are you after? Two. Okay. Alright. One sec. And where's the postcode? Like, which place you're looking for? 4350. Bester form. Okay. So we got stock. And the price I can do for two units is $2.40 x c s t each. Yep. For each. Let me check for that. $8.95. Okay. So $8.95 currently. We do not have it in stock. And the price and you're looking for two units. Right? Okay. So the price goes for $8.95 m is $4.40 x c s t. And I need to check with yeah. I need to check with supplier about this truck. When is it coming on? It's out of stock currently. One sec. Eight ninety two and k. Alright. So same goes to eight ninety two m as well, and the product is currently out of stock. We yeah. We have just $8.15 w b in stock. Yep. And price mhmm. 2 40 x c s t. $8.92, same goes. Like, it's out of stock currently. Need to check with the supplier when the store coming in. 8 15. $8.15, we have, like like, around 20 in stock. Yep. And for $8.95, as mentioned, four forty x GST. $8.92, I need to check-in. How much is it? Yep. Yep. That's what I said. Like, I need to go and check out with the supplier, like, what the ETA. What's the standard lead time? Yep. Which which one are you preferring? Okay. Alright. Right. Alright. No worries. We'll go through checker and reply to you on your email. The email I got here is admin@balanceandmove.com. Perfect. Alright. No. I couldn't show you either. Yep. Thanks. Thanks for your call. 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Afternoon, Joyce. This is Ross with Tech Home. How are you, man? That's great.\n\nJoyce, actually, we're just getting back to you regarding inquiry you made for a phone. Right? Tech Home Systems. Yep. Mhmm.\n\nOkay. So are you on our website right now? Okay. So are you able to see the options? Or do you want me to send you the details with the descriptions, the features, the specification?\n\nMhmm. No worries. I'll go through and revise pricing for you. And how many units are you after? Two.\n\nOkay. Alright. One sec. And where's the postcode? Like, which place you're looking for?\n\n4350. Bester form. Okay. So we got stock. And the price I can do for two units is $2.40 x c s t each.\n\nYep. For each. Let me check for that. $8.95. Okay.\n\nSo $8.95 currently. We do not have it in stock. And the price and you're looking for two units. Right? Okay.\n\nSo the price goes for $8.95 m is $4.40 x c s t. And I need to check with yeah. I need to check with supplier about this truck. When is it coming on? It's out of stock currently.\n\nOne sec. Eight ninety two and k. Alright. So same goes to eight ninety two m as well, and the product is currently out of stock. We yeah.\n\nWe have just $8.15 w b in stock. Yep. And price mhmm. 2 40 x c s t. $8.92, same goes.\n\nLike, it's out of stock currently. Need to check with the supplier when the store coming in. 8 15. $8.15, we have, like like, around 20 in stock. Yep.\n\nAnd for $8.95, as mentioned, four forty x GST. $8.92, I need to check-in. How much is it? Yep. Yep.\n\nThat's what I said. Like, I need to go and check out with the supplier, like, what the ETA. What's the standard lead time? Yep. Which which one are you preferring?\n\nOkay. Alright. Right. Alright. No worries.\n\nWe'll go through checker and reply to you on your email. The email I got here is admin@balanceandmove.com. Perfect. Alright. No.\n\nI couldn't show you either. Yep. Thanks. Thanks for your call. Bye.","paragraphs":[{"sentences":[{"text":"Hey.","start":2.8799999,"end":3.12,"sentiment":"neutral","sentiment_score":0.09053394198417664},{"text":"Afternoon, Joyce.","start":3.12,"end":4.0,"sentiment":"neutral","sentiment_score":0.11878921836614609},{"text":"This is Ross with Tech Home.","start":4.0,"end":5.44,"sentiment":"neutral","sentiment_score":0.11690316100915273},{"text":"How are you, man?","start":5.44,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.1682417131960392},{"text":"That's great.","start":8.48,"end":9.3,"sentiment":"positive","sentiment_score":0.7760989964008331}],"sentiment":"neutral","sentiment_score":0.2169797460238139,"num_words":15,"start":2.8799999,"end":9.3},{"sentences":[{"text":"Joyce, actually, we're just getting back to you regarding inquiry you made for a 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same goes to eight ninety two m as well, and the product is currently out of stock.","start":264.95502,"end":269.695,"sentiment":"neutral","sentiment_score":-0.03707498617263304},{"text":"We yeah.","start":271.115,"end":272.315,"sentiment":"neutral","sentiment_score":0.18789170682430267}],"sentiment":"neutral","sentiment_score":-0.012039611382143838,"num_words":28,"start":213.235,"end":272.315},{"sentences":[{"text":"We have just $8.15 w b in stock.","start":272.315,"end":275.67,"sentiment":"neutral","sentiment_score":0.057826105738058686},{"text":"Yep.","start":278.85,"end":279.35,"sentiment":"neutral","sentiment_score":0.03054782748222351},{"text":"And price mhmm.","start":280.37,"end":281.67,"sentiment":"neutral","sentiment_score":0.01184807779888312},{"text":"2 40 x c s t.","start":285.65002,"end":287.625,"sentiment":"neutral","sentiment_score":0.002222709086102744},{"text":"$8.92, same 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email.","start":363.3,"end":367.72,"sentiment":"neutral","sentiment_score":0.0917599458586086},{"text":"The email I got here is admin@balanceandmove.com.","start":368.66,"end":372.2,"sentiment":"neutral","sentiment_score":0.05382271483540535},{"text":"Perfect.","start":372.34,"end":372.84,"sentiment":"neutral","sentiment_score":0.31351250410079956},{"text":"Alright.","start":374.4309,"end":374.75092,"sentiment":"neutral","sentiment_score":0.11854705214500429},{"text":"No.","start":374.75092,"end":374.99094,"sentiment":"neutral","sentiment_score":-0.0833786353468895}],"sentiment":"neutral","sentiment_score":0.08260949186625935,"num_words":21,"start":363.3,"end":374.99094},{"sentences":[{"text":"I couldn't show you 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Yeah. Yeah. Good. Thank you. Yep. Where are you calling from? TDS? So oh, Techcom. Yep. Yeah. And I was looking at the the Snom products. I was looking at the eight nine five and d 92 and then eight one five. What look was looking at looking to get two. I haven't made up my mind which one I want. I just thought I will, you know, check with you what's the best you could do on two of them. Yes. I am. No. The eight the no. No. I know the features and everything. I I see the eight one five you have currently listed for 252. Is that the best you can do? $2.05 2? That's Just after two. $4,352.40 excluding GST, sir. Okay. And what about the $8.95? What's the best you could do? Yes. $4.40 8 plus GST. Oh, is it? And what yeah. What about the eight ninety two the eight ninety two m? Have you got it still? Oh, is it? Thank you. Okay. Yep. What is the $8.92 price? The $8.92. And what's the price that you could do? Yep. Yep. And $8.92 is 4. Oh, you need to check with the supplier? Oh, okay. And do you don't know how long will it take, is it? Okay. Would you be able to let me know? If it's, like, within a week or so, I would rather go with that. But if it's gonna take too long, okay. Don't I want to know the price of $8.92, you know. There's a big difference between $8.95 and $8.92. Yep. Yep. Sounds good. Yep. Sounds good. Thank you. Bye for 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Josie. Yeah. Yeah. Good. Thank you.\n\nYep. Where are you calling from? TDS? So oh, Techcom. Yep.\n\nYeah. And I was looking at the the Snom products. I was looking at the eight nine five and d 92 and then eight one five. What look was looking at looking to get two. I haven't made up my mind which one I want.\n\nI just thought I will, you know, check with you what's the best you could do on two of them. Yes. I am. No. The eight the no.\n\nNo. I know the features and everything. I I see the eight one five you have currently listed for 252. Is that the best you can do? $2.05 2?\n\nThat's Just after two. $4,352.40 excluding GST, sir. Okay. And what about the $8.95? What's the best you could do?\n\nYes. $4.40 8 plus GST. Oh, is it? And what yeah. What about the eight ninety two the eight ninety two m?\n\nHave you got it still? Oh, is it? Thank you. Okay. Yep.\n\nWhat is the $8.92 price? The $8.92. And what's the price that you could do? Yep. Yep.\n\nAnd $8.92 is 4. Oh, you need to check with the supplier? Oh, okay. And do you don't know how long will it take, is it? Okay.\n\nWould you be able to let me know? If it's, like, within a week or so, I would rather go with that. But if it's gonna take too long, okay. Don't I want to know the price of $8.92, you know. There's a big difference between $8.95 and $8.92.\n\nYep. Yep. Sounds good. Yep. Sounds good.\n\nThank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello, Josie.","start":0.96,"end":1.76,"sentiment":"neutral","sentiment_score":0.05753297358751297},{"text":"Yeah.","start":1.76,"end":2.26,"sentiment":"neutral","sentiment_score":0.056545525789260864},{"text":"Yeah.","start":6.7999997,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.2885701060295105},{"text":"Good.","start":6.8799996,"end":7.12,"sentiment":"positive","sentiment_score":0.5983908772468567},{"text":"Thank you.","start":7.12,"end":7.7799997,"sentiment":"positive","sentiment_score":0.7406035363674164}],"sentiment":"positive","sentiment_score":0.3628256469964981,"num_words":7,"start":0.96,"end":7.7799997},{"sentences":[{"text":"Yep.","start":16.994999,"end":17.395,"sentiment":"neutral","sentiment_score":0.019526712596416473},{"text":"Where are you calling 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$8.92.","start":357.58502,"end":360.965,"sentiment":"neutral","sentiment_score":-0.047487073577940464}],"sentiment":"neutral","sentiment_score":-0.03988563946011115,"num_words":49,"start":344.36,"end":360.965},{"sentences":[{"text":"Yep.","start":372.06,"end":372.54,"sentiment":"neutral","sentiment_score":0.13843964040279388},{"text":"Yep.","start":372.54,"end":373.02002,"sentiment":"neutral","sentiment_score":0.2181635946035385},{"text":"Sounds good.","start":373.02002,"end":373.74002,"sentiment":"positive","sentiment_score":0.35039757192134857},{"text":"Yep.","start":373.74002,"end":374.06,"sentiment":"neutral","sentiment_score":0.17146043479442596},{"text":"Sounds good.","start":374.06,"end":374.54,"sentiment":"neutral","sentiment_score":0.23763272166252136}],"sentiment":"neutral","sentiment_score":0.2434463224240712,"num_words":7,"start":372.06,"end":374.54},{"sentences":[{"text":"Thank you.","start":374.54,"end":375.02087,"sentiment":"neutral","sentiment_score":-0.048067107796669006},{"text":"Bye for now.","start":378.62088,"end":379.4409,"sentiment":"neutral","sentiment_score":-0.016547756890455883}],"sentiment":"neutral","sentiment_score":-0.029155497252941132,"num_words":5,"start":374.54,"end":379.4409}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello, Josie. Yeah.\n\nChannel 0: Hey. Afternoon, Joyce. This is Ross with Tech Home. How are you, man?\n\nChannel 1: Yeah. Good. Thank you.\n\nChannel 0: That's great. Joyce, actually, we're just getting back to you regarding inquiry you made for a phone. Right?\n\nChannel 1: Yep. Where are you calling from? TDS? So\n\nChannel 0: Tech Home Systems.\n\nChannel 1: oh, Techcom. Yep. Yeah. And\n\nChannel 0: Yep.\n\nChannel 1: I was looking at the the Snom products. I was looking at the eight nine five and d 92 and then eight one five. What look was looking at looking to get two. I haven't\n\nChannel 0: Mhmm.\n\nChannel 1: made up my mind which one I want. I just thought I will, you know, check with you what's the best you could do on two of them.\n\nChannel 0: Okay. So are you on our website right now?\n\nChannel 1: Yes. I am.\n\nChannel 0: Okay. So are you able to see the options? Or do you want me to send you the details with the descriptions, the features,\n\nChannel 1: No. The\n\nChannel 0: the\n\nChannel 1: eight\n\nChannel 0: specification?\n\nChannel 1: the\n\nChannel 0: Mhmm.\n\nChannel 1: no. No. I know the features and everything. I I see the eight one five you have currently listed for 252. Is that the best you can do?\n\n$2.05 2? That's\n\nChannel 0: No worries. I'll go through and revise pricing for you. And how many units are you after?\n\nChannel 1: Just after two.\n\nChannel 0: Two. Okay. Alright. One sec. And where's the postcode?\n\nLike, which place you're looking for?\n\nChannel 1: $4,352.40\n\nChannel 0: 4350. Bester form. Okay. So we got stock. And the price I can do for two units is $2.40 x c s t each.\n\nChannel 1: excluding GST, sir.\n\nChannel 0: Yep. For each.\n\nChannel 1: Okay. And what about the $8.95? What's the best you could do?\n\nChannel 0: Let me check for that. $8.95. Okay. So $8.95 currently. We do not have it in stock.\n\nAnd the price and you're looking for two units. Right?\n\nChannel 1: Yes.\n\nChannel 0: Okay. So the price goes for $8.95 m is $4.40 x c s t. And\n\nChannel 1: $4.40\n\nChannel 0: I need\n\nChannel 1: 8\n\nChannel 0: to\n\nChannel 1: plus\n\nChannel 0: check\n\nChannel 1: GST.\n\nChannel 0: with yeah. I need to check with supplier about this truck. When is it coming\n\nChannel 1: Oh, is\n\nChannel 0: on?\n\nChannel 1: it?\n\nChannel 0: It's out\n\nChannel 1: And\n\nChannel 0: of stock\n\nChannel 1: what\n\nChannel 0: currently.\n\nChannel 1: yeah. What about the eight ninety two the eight ninety two m? Have you got it still?\n\nChannel 0: One sec. Eight ninety two and k. Alright. So same goes to eight ninety two m as well, and the product is currently out of stock.\n\nChannel 1: Oh, is it? Thank\n\nChannel 0: We\n\nChannel 1: you.\n\nChannel 0: yeah. We have just $8.15 w b in stock.\n\nChannel 1: Okay.\n\nChannel 0: Yep. And price mhmm.\n\nChannel 1: Yep. What is the $8.92 price?\n\nChannel 0: 2 40 x c s t.\n\nChannel 1: The $8.92.\n\nChannel 0: $8.92, same goes. Like, it's out of stock currently. Need to check with the supplier when the store coming in.\n\nChannel 1: And what's the price that you could\n\nChannel 0: 8\n\nChannel 1: do?\n\nChannel 0: 15. $8.15, we have, like like, around 20 in stock. Yep.\n\nChannel 1: Yep.\n\nChannel 0: And for $8.95, as mentioned, four forty x GST.\n\nChannel 1: Yep. And $8.92 is 4.\n\nChannel 0: $8.92, I need to check-in.\n\nChannel 1: Oh, you need\n\nChannel 0: How\n\nChannel 1: to check\n\nChannel 0: much\n\nChannel 1: with\n\nChannel 0: is\n\nChannel 1: the supplier?\n\nChannel 0: it? Yep.\n\nChannel 1: Oh, okay. And do\n\nChannel 0: Yep.\n\nChannel 1: you don't know how long will it take, is it?\n\nChannel 0: That's what I said. Like, I need to go and check out with the supplier, like, what the ETA.\n\nChannel 1: Okay.\n\nChannel 0: What's the standard lead time? Yep.\n\nChannel 1: Would you be able to let me know? If it's, like, within a week or so, I would rather go with that. But if it's gonna take too long, okay. Don't\n\nChannel 0: Which which one are you preferring?\n\nChannel 1: I want to know the price of $8.92, you know.\n\nChannel 0: Okay.\n\nChannel 1: There's a\n\nChannel 0: Alright.\n\nChannel 1: big difference between $8.95 and $8.92.\n\nChannel 0: Right. Alright. No worries. We'll go through checker and reply to you on your email. The email I got here is admin@balanceandmove.com.\n\nChannel 1: Yep.\n\nChannel 0: Perfect.\n\nChannel 1: Yep. Sounds good. Yep. Sounds good.\n\nChannel 0: Alright.\n\nChannel 1: Thank\n\nChannel 0: No.\n\nChannel 1: you.\n\nChannel 0: I couldn't show you either. Yep. Thanks. Thanks for your call. Bye.\n\nChannel 1: Bye for now.","paragraphs":[{"sentences":[{"text":"Hello, Josie.","start":0.96,"end":1.76,"sentiment":"neutral","sentiment_score":0.05753297358751297},{"text":"Yeah.","start":1.76,"end":2.26,"sentiment":"neutral","sentiment_score":0.056545525789260864}],"sentiment":"neutral","sentiment_score":0.05720382432142893,"channel":1,"num_words":3,"start":0.96,"end":2.26},{"sentences":[{"text":"Hey.","start":2.8799999,"end":3.12,"sentiment":"neutral","sentiment_score":0.09053394198417664},{"text":"Afternoon, Joyce.","start":3.12,"end":4.0,"sentiment":"neutral","sentiment_score":0.11878921836614609},{"text":"This is Ross with Tech Home.","start":4.0,"end":5.44,"sentiment":"neutral","sentiment_score":0.11690316100915273},{"text":"How are you, man?","start":5.44,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.1682417131960392}],"sentiment":"neutral","sentiment_score":0.13096139981196478,"channel":0,"num_words":13,"start":2.8799999,"end":6.3399997},{"sentences":[{"text":"Yeah.","start":6.7999997,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.2885701060295105},{"text":"Good.","start":6.8799996,"end":7.12,"sentiment":"positive","sentiment_score":0.5983908772468567},{"text":"Thank you.","start":7.12,"end":7.7799997,"sentiment":"positive","sentiment_score":0.7406035363674164}],"sentiment":"positive","sentiment_score":0.5920420140028,"channel":1,"num_words":4,"start":6.7999997,"end":7.7799997},{"sentences":[{"text":"That's great.","start":8.48,"end":9.3,"sentiment":"positive","sentiment_score":0.7760989964008331},{"text":"Joyce, actually, we're just getting back to you regarding inquiry you made for a phone.","start":10.16,"end":15.815001,"sentiment":"neutral","sentiment_score":0.14272448172171912},{"text":"Right?","start":15.815001,"end":16.315,"sentiment":"neutral","sentiment_score":0.06497082859277725}],"sentiment":"neutral","sentiment_score":0.20877978040112388,"channel":0,"num_words":18,"start":8.48,"end":16.315},{"sentences":[{"text":"Yep.","start":16.994999,"end":17.395,"sentiment":"neutral","sentiment_score":0.019526712596416473},{"text":"Where are you calling from?","start":17.395,"end":18.355,"sentiment":"neutral","sentiment_score":0.005221703741699457},{"text":"TDS?","start":18.355,"end":18.835,"sentiment":"neutral","sentiment_score":0.0060528479516506195},{"text":"So","start":18.835,"end":19.335,"sentiment":"neutral","sentiment_score":0.006553647108376026}],"sentiment":"neutral","sentiment_score":0.007280215795617551,"channel":1,"num_words":8,"start":16.994999,"end":19.335},{"sentences":[{"text":"Tech Home Systems.","start":19.815,"end":20.715,"sentiment":"neutral","sentiment_score":0.012979091455539068}],"sentiment":"neutral","sentiment_score":0.012979091455539068,"channel":0,"num_words":3,"start":19.815,"end":20.715},{"sentences":[{"text":"oh, Techcom.","start":21.955,"end":22.855,"sentiment":"neutral","sentiment_score":0.021758899092674255},{"text":"Yep.","start":22.994999,"end":23.494999,"sentiment":"neutral","sentiment_score":0.031496427953243256},{"text":"Yeah.","start":23.634998,"end":24.115,"sentiment":"neutral","sentiment_score":0.03232478350400925},{"text":"And","start":24.115,"end":24.435,"sentiment":"neutral","sentiment_score":0.026549197733402252}],"sentiment":"neutral","sentiment_score":0.026777641475200654,"channel":1,"num_words":5,"start":21.955,"end":24.435},{"sentences":[{"text":"Yep.","start":24.135,"end":24.635,"sentiment":"neutral","sentiment_score":0.026210017502307892}],"sentiment":"neutral","sentiment_score":0.026210017502307892,"channel":0,"num_words":1,"start":24.135,"end":24.635},{"sentences":[{"text":"I was looking at the the Snom products.","start":24.435,"end":26.695,"sentiment":"neutral","sentiment_score":0.009443931747227907},{"text":"I was looking at the eight nine five and d 92 and then eight one five.","start":27.32,"end":32.2,"sentiment":"neutral","sentiment_score":0.007479622174287215},{"text":"What look was looking at looking to get two.","start":32.2,"end":35.02,"sentiment":"neutral","sentiment_score":-0.004576249048113823},{"text":"I haven't","start":36.12,"end":36.6,"sentiment":"neutral","sentiment_score":-0.039079343900084496}],"sentiment":"neutral","sentiment_score":0.002168013700949294,"channel":1,"num_words":35,"start":24.435,"end":36.6},{"sentences":[{"text":"Mhmm.","start":36.31,"end":36.81,"sentiment":"neutral","sentiment_score":-0.047065094113349915}],"sentiment":"neutral","sentiment_score":-0.047065094113349915,"channel":0,"num_words":1,"start":36.31,"end":36.81},{"sentences":[{"text":"made up my mind which one I want.","start":36.6,"end":38.2,"sentiment":"neutral","sentiment_score":-0.04881384177133441},{"text":"I just thought I will, you know, check with you what's the best you could do on two of them.","start":38.2,"end":42.585,"sentiment":"neutral","sentiment_score":-0.013396575301885604}],"sentiment":"neutral","sentiment_score":-0.023515794293156693,"channel":1,"num_words":28,"start":36.6,"end":42.585},{"sentences":[{"text":"Okay.","start":43.845,"end":44.345,"sentiment":"neutral","sentiment_score":0.0136274341493845},{"text":"So are you on our website right now?","start":44.965,"end":47.785004,"sentiment":"neutral","sentiment_score":0.011714951717294753}],"sentiment":"neutral","sentiment_score":0.011927449765304724,"channel":0,"num_words":9,"start":43.845,"end":47.785004},{"sentences":[{"text":"Yes.","start":48.965,"end":49.364998,"sentiment":"neutral","sentiment_score":0.030999312177300453},{"text":"I 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features,","start":57.82,"end":64.880005,"sentiment":"neutral","sentiment_score":0.0058660297033687435}],"sentiment":"neutral","sentiment_score":0.008865283355892947,"channel":0,"num_words":24,"start":51.525,"end":64.880005},{"sentences":[{"text":"No.","start":64.479996,"end":64.72,"sentiment":"neutral","sentiment_score":-0.06122369319200516},{"text":"The","start":64.72,"end":64.96,"sentiment":"neutral","sentiment_score":-0.0721798688173294}],"sentiment":"neutral","sentiment_score":-0.06670178100466728,"channel":1,"num_words":2,"start":64.479996,"end":64.96},{"sentences":[{"text":"the","start":64.94,"end":65.1,"sentiment":"neutral","sentiment_score":-0.059178657829761505}],"sentiment":"neutral","sentiment_score":-0.059178657829761505,"channel":0,"num_words":1,"start":64.94,"end":65.1},{"sentences":[{"text":"eight","start":64.96,"end":65.36,"sentiment":"neutral","sentiment_score":-0.0745556652545929}],"sentiment":"neutral","sentiment_score":-0.0745556652545929,"channel":1,"num_words":1,"start":64.96,"end":65.36},{"sentences":[{"text":"specification?","start":65.1,"end":65.6,"sentiment":"neutral","sentiment_score":-0.057039469480514526}],"sentiment":"neutral","sentiment_score":-0.057039469480514526,"channel":0,"num_words":1,"start":65.1,"end":65.6},{"sentences":[{"text":"the","start":65.61,"end":66.015,"sentiment":"neutral","sentiment_score":-0.03534747287631035}],"sentiment":"neutral","sentiment_score":-0.03534747287631035,"channel":1,"num_words":1,"start":65.61,"end":66.015},{"sentences":[{"text":"Mhmm.","start":66.015,"end":66.515,"sentiment":"neutral","sentiment_score":-0.02868987992405891}],"sentiment":"neutral","sentiment_score":-0.02868987992405891,"channel":0,"num_words":1,"start":66.015,"end":66.515},{"sentences":[{"text":"no.","start":66.495,"end":66.735,"sentiment":"neutral","sentiment_score":-0.07747140526771545},{"text":"No.","start":66.735,"end":66.975,"sentiment":"neutral","sentiment_score":-0.11667027324438096},{"text":"I know the features and everything.","start":66.975,"end":68.415,"sentiment":"neutral","sentiment_score":-0.07784527974824111},{"text":"I I see the eight one five you have currently listed for 252.","start":68.415,"end":72.435,"sentiment":"neutral","sentiment_score":-0.033702888597662635},{"text":"Is that the best you can do?","start":74.335,"end":75.695,"sentiment":"neutral","sentiment_score":-0.023772205891353742}],"sentiment":"neutral","sentiment_score":-0.045205583928951194,"channel":1,"num_words":28,"start":66.495,"end":75.695},{"sentences":[{"text":"$2.05 2?","start":75.695,"end":76.494995,"sentiment":"neutral","sentiment_score":-0.002916870405897498},{"text":"That's","start":76.494995,"end":76.994995,"sentiment":"neutral","sentiment_score":0.004759286995977163}],"sentiment":"neutral","sentiment_score":-0.00035815127193927765,"channel":1,"num_words":3,"start":75.695,"end":76.994995},{"sentences":[{"text":"No worries.","start":77.375,"end":78.095,"sentiment":"neutral","sentiment_score":0.01043058279901743},{"text":"I'll go through and revise pricing for you.","start":78.095,"end":81.075,"sentiment":"neutral","sentiment_score":0.007314798654988408},{"text":"And how many units are you after?","start":81.57,"end":83.42999,"sentiment":"neutral","sentiment_score":0.005858624220958778}],"sentiment":"neutral","sentiment_score":0.007081760257920798,"channel":0,"num_words":17,"start":77.375,"end":83.42999},{"sentences":[{"text":"Just after two.","start":84.19,"end":85.409996,"sentiment":"neutral","sentiment_score":0.0003136224113404751}],"sentiment":"neutral","sentiment_score":0.0003136224113404751,"channel":1,"num_words":3,"start":84.19,"end":85.409996},{"sentences":[{"text":"Two.","start":86.369995,"end":86.77,"sentiment":"neutral","sentiment_score":0.01066473126411438},{"text":"Okay.","start":86.77,"end":87.17,"sentiment":"neutral","sentiment_score":0.02114498615264893},{"text":"Alright.","start":87.17,"end":87.67,"sentiment":"neutral","sentiment_score":0.02371278405189514},{"text":"One sec.","start":89.329994,"end":90.229996,"sentiment":"neutral","sentiment_score":0.011005832348018885},{"text":"And where's the postcode?","start":91.17,"end":92.31,"sentiment":"neutral","sentiment_score":0.00920139905065298}],"sentiment":"neutral","sentiment_score":0.012704418040812016,"channel":0,"num_words":9,"start":86.369995,"end":92.31},{"sentences":[{"text":"Like, which place you're looking for?","start":92.45,"end":94.725,"sentiment":"neutral","sentiment_score":0.009690587253620228}],"sentiment":"neutral","sentiment_score":0.009690587253620228,"channel":0,"num_words":6,"start":92.45,"end":94.725},{"sentences":[{"text":"$4,352.40","start":95.265,"end":139.52,"sentiment":"neutral","sentiment_score":0.014448635280132294}],"sentiment":"neutral","sentiment_score":0.014448635280132294,"channel":1,"num_words":1,"start":95.265,"end":139.52},{"sentences":[{"text":"4350.","start":97.284996,"end":98.585,"sentiment":"neutral","sentiment_score":0.019536122679710388},{"text":"Bester form.","start":100.725,"end":101.705,"sentiment":"neutral","sentiment_score":0.07354141771793365},{"text":"Okay.","start":123.645004,"end":124.145004,"sentiment":"neutral","sentiment_score":0.04260333254933357},{"text":"So we got stock.","start":124.285,"end":126.145004,"sentiment":"neutral","sentiment_score":0.03077485179528594},{"text":"And the price I can do for two units is $2.40 x c s t each.","start":127.485,"end":137.01,"sentiment":"neutral","sentiment_score":0.02747325971722603}],"sentiment":"neutral","sentiment_score":0.032162243888402976,"channel":0,"num_words":24,"start":97.284996,"end":137.01},{"sentences":[{"text":"excluding GST, sir.","start":139.52,"end":141.14,"sentiment":"neutral","sentiment_score":0.00012581632472574697}],"sentiment":"neutral","sentiment_score":0.00012581632472574697,"channel":1,"num_words":3,"start":139.52,"end":141.14},{"sentences":[{"text":"Yep.","start":141.87,"end":142.19,"sentiment":"neutral","sentiment_score":0.016549330204725266},{"text":"For each.","start":142.19,"end":143.01,"sentiment":"neutral","sentiment_score":0.006436177995055914}],"sentiment":"neutral","sentiment_score":0.009807228731612364,"channel":0,"num_words":3,"start":141.87,"end":143.01},{"sentences":[{"text":"Okay.","start":144.16,"end":144.66,"sentiment":"neutral","sentiment_score":0.009298444725573065},{"text":"And what about the $8.95?","start":147.04,"end":148.72,"sentiment":"neutral","sentiment_score":-0.005215790122747421},{"text":"What's the best you could do?","start":148.72,"end":150.22499,"sentiment":"neutral","sentiment_score":-0.01763186076035102}],"sentiment":"neutral","sentiment_score":-0.010214305870855847,"channel":1,"num_words":12,"start":144.16,"end":150.22499},{"sentences":[{"text":"Let me check for that.","start":150.495,"end":152.195,"sentiment":"neutral","sentiment_score":-0.01588205210864544},{"text":"$8.95.","start":154.575,"end":156.195,"sentiment":"neutral","sentiment_score":-0.010557157918810844},{"text":"Okay.","start":179.515,"end":180.015,"sentiment":"neutral","sentiment_score":-0.016093701124191284},{"text":"So $8.95 currently.","start":180.075,"end":181.595,"sentiment":"neutral","sentiment_score":-0.033799437806010246},{"text":"We do not have it in 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couldn't show you either.","start":374.99094,"end":376.11093,"sentiment":"neutral","sentiment_score":-0.20198910236358641},{"text":"Yep.","start":376.11093,"end":376.61093,"sentiment":"neutral","sentiment_score":0.03193698078393936},{"text":"Thanks.","start":376.67093,"end":377.07092,"sentiment":"neutral","sentiment_score":0.20871742069721225},{"text":"Thanks for your call.","start":377.07092,"end":378.05093,"sentiment":"positive","sentiment_score":0.36722925305366516},{"text":"Bye.","start":378.11093,"end":378.61093,"sentiment":"neutral","sentiment_score":0.18305368721485135}],"sentiment":"neutral","sentiment_score":0.0735566324243943,"channel":0,"num_words":12,"start":374.99094,"end":378.61093},{"sentences":[{"text":"Bye for now.","start":378.62088,"end":379.4409,"sentiment":"neutral","sentiment_score":-0.016547756890455883}],"sentiment":"neutral","sentiment_score":-0.016547756890455883,"channel":1,"num_words":3,"start":378.62088,"end":379.4409}]},"summary":{"result":"success","short":"The representative from Tech Home is speaking with a customer named Joyce who made an inquiry about Snom products. They discuss pricing options for Snom products and the availability of the eight specification. The representative provides pricing information and asks for the customer's email address to respond to their email."},"intents":{"segments":[{"text":"I was looking at the the Snom products. I was looking at the eight nine five and d 92 and then eight one five. What look was looking at looking to get two. I haven't Mhmm. made up my mind which one I want. I just thought I will, you know, check with you what's the best you could do on two of them. Okay.","start_word":55,"end_word":119,"intents":[{"intent":"Find","confidence_score":0.000057570516},{"intent":"Check","confidence_score":0.02646608}]},{"text":"It's out And of stock what currently. yeah.","start_word":341,"end_word":348,"intents":[{"intent":"Check stock","confidence_score":0.71933234}]},{"text":"Need to check with the supplier when the store coming in. And what's the price that you could 8 do? 15. $8.15, we have, like like, around 20 in stock. Yep. Yep. And for $8.95, as mentioned, four forty x GST. Yep. And $8.92 is 4. $8.92, I need to check-in. Oh, you need How to check much with is the supplier? it? Yep.","start_word":434,"end_word":497,"intents":[{"intent":"Check supplier","confidence_score":0.049666714}]},{"text":"And what's the price that you could 8 do? 15. $8.","start_word":445,"end_word":455,"intents":[{"intent":"Inquire about price","confidence_score":0.043970075}]},{"text":"What's the standard lead time? Yep.","start_word":533,"end_word":538,"intents":[{"intent":"Check lead time","confidence_score":0.10044171}]},{"text":"No worries. We'll go through checker and reply to you on your email. The email I got here is admin@balanceandmove.com. Yep.","start_word":598,"end_word":618,"intents":[{"intent":"Answer email","confidence_score":0.38149112}]}]},"sentiments":{"segments":[{"text":"Hello, Josie. Yeah. Hey. Afternoon, Joyce. This is Ross with Tech Home. How are you, man? Yeah.","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.1228065937757492},{"text":"Good. Thank you. That's great.","start_word":17,"end_word":21,"sentiment":"positive","sentiment_score":0.7293379902839661},{"text":"Joyce, actually, we're just getting back to you regarding inquiry you made for a phone. Right? Yep. Where are you calling from? TDS? So Tech Home Systems. oh, Techcom. Yep. Yeah. And Yep. I was looking at the the Snom products. I was looking at the eight nine five and d 92 and then eight one five. What look was looking at looking to get two. I haven't Mhmm. made up my mind which one I want. I just thought I will, you know, check with you what's the best you could do on two of them. Okay. So are you on our website right now? Yes. I am. Okay. So are you able to see the options? Or do you want me to send you the details with the descriptions, the features, No. The the eight specification? the Mhmm. no. No. I know the features and everything. I I see the eight one five you have currently listed for 252. Is that the best you can do? $2.05 2? That's No worries. I'll go through and revise pricing for you. And how many units are you after? Just after two. Two. Okay. Alright. One sec. And where's the postcode? Like, which place you're looking for? $4,352.40 4350. Bester form. Okay. So we got stock. And the price I can do for two units is $2.40 x c s t each. excluding GST, sir. Yep. For each. Okay. And what about the $8.95? What's the best you could do? Let me check for that. $8.95. Okay. So $8.95 currently. We do not have it in stock. And the price and you're looking for two units. Right? Yes. Okay. So the price goes for $8.95 m is $4.40 x c s t. And $4.40 I need 8 to plus check GST. with yeah. I need to check with supplier about this truck. When is it coming Oh, is on? it? It's out And of stock what currently. yeah. What about the eight ninety two the eight ninety two m? Have you got it still? One sec. Eight ninety two and k. Alright. So same goes to eight ninety two m as well, and the product is currently out of stock. Oh, is it? Thank We you. yeah. We have just $8.15 w b in stock. Okay. Yep. And price mhmm. Yep. What is the $8.92 price? 2 40 x c s t. The $8.92. $8.92, same goes. Like, it's out of stock currently. Need to check with the supplier when the store coming in. And what's the price that you could 8 do? 15. $8.15, we have, like like, around 20 in stock. Yep. Yep. And for $8.95, as mentioned, four forty x GST. Yep. And $8.92 is 4. $8.92, I need to check-in. Oh, you need How to check much with is the supplier? it? Yep. Oh, okay. And do Yep. you don't know how long will it take, is it? That's what I said. Like, I need to go and check out with the supplier, like, what the ETA. Okay. What's the standard lead time? Yep. Would you be able to let me know? If it's, like, within a week or so, I would rather go with that. But if it's gonna take too long, okay. Don't Which which one are you preferring? I want to know the price of $8.92, you know. Okay. There's a Alright. big difference between $8.95 and $8.92. Right. Alright. No worries. We'll go through checker and reply to you on your email. The email I got here is admin@balanceandmove.com. Yep. Perfect. Yep.","start_word":22,"end_word":620,"sentiment":"neutral","sentiment_score":-0.0007039704443638109},{"text":"Sounds good.","start_word":621,"end_word":622,"sentiment":"positive","sentiment_score":0.34700044989585876},{"text":"Yep. Sounds good. Alright. Thank No. you. I couldn't show you either. Yep. Thanks.","start_word":623,"end_word":636,"sentiment":"neutral","sentiment_score":0.0014717568410560489},{"text":"Thanks for your call.","start_word":637,"end_word":640,"sentiment":"positive","sentiment_score":0.3691153526306152},{"text":"Bye. Bye for now.","start_word":641,"end_word":644,"sentiment":"neutral","sentiment_score":0.06541899882722646}],"average":{"sentiment":"neutral","sentiment_score":0.013940814937897788}}}}