{"metadata":{"transaction_key":"deprecated","request_id":"019f39c9-8d64-7083-879f-6264d6c1619b","sha256":"51a0b8894202d07a2cb5ce8d94ff5e903df89955e9bb7f873367a354d41cc0cc","created":"2026-07-06T23:35:39.921Z","duration":887.90393,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":3093,"output_tokens":97},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":3421,"output_tokens":3428},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":3421,"output_tokens":168}},"results":{"channels":[{"alternatives":[{"transcript":"Good morning, Veronica from Financial. How are you? I'm good. Yeah. I'm good. Thanks. Thanks for calling me back. I had you booked in for a little bit of a catch up. Should be pretty quick just following all the lengthy conversations I know you've had with me or back and forth. Do you still have a moment for me? K. Yep. So oh, beautiful. Now I can obviously see here all the email trails and everything, and I know you've spoken to my colleague, Zach, and it's been a bit of a process back and forth. So and I know you had some issues getting in touch with Tracy, but we have got an outcome that I do wanna go through with you. So a a bit of a mix. So the good thing is that the shoulder exclusion has now been removed, which is fantastic. So that's all been sorted. The shoulder. Sorry. Just your shoulder. So you only had a shoulder exclusion, which they have removed. And I think it was just right, but, yes, both shoulders are fine. So that's all good. Now with for shoulders. Yes. So shoulder exclusion has been removed. I can see which is great, which is what we wanted. I can see all the emails in regards to the wrist x the wrist the bilateral wrist. So with that, it's a little bit more convoluted. So, obviously, I can see that Neos have requested medical reports and I believe through doctor Kyle Koblowski, if that rings a bell. Yep. And so, basically, what they have identified is that one of the reports that he had said that your symptom in regards to your breast started on the 11/08/2021. So around 2021 was the first time he documented any symptoms in regards to the left and right wrist. Is that correct, Or does that sound about right? Yes. Yep. So what basically yeah. Yes. Yeah. So yeah. Perfect. So, basically, because you had symptoms on the wrist before we submitted the original application to apply for your knee of cover in 2023. So because that was a preexisting condition, NEOS have gone through the original application that we submitted in 2023 and found that the risk was not mentioned anywhere. So, basically, what I have said that if the risks were mentioned, the the terms of the contract from 2023 would have been risk exclusion for both both wrists as well as the shoulder. So they have basically said that that would have been the outcome if the risks were disclosed. So, basically, now they are saying that from where things are right now, because they obviously have all the medical reports, is that the shoulders, like I said, yeah, that has been removed, and that's all good. So what would be the outcome right now is that they would apply a right wrist wrist exclusion and a left wrist exclusion for the time being because of the carpal tunnel syndrome. Now what they have said is that because, obviously, surgery was at different times and one was more severe than the other, they are reviewable. So kind of similar to the shoulder that after a certain amount of time, they are happy to look at it, especially now when you don't have any symptoms or issues with it anymore, which is correct. Sorry. What they have said is that on the right wrist, they would be happy to look at it after twelve months, so not too long. With the left wrist, they are happy to look at it after twenty four months. So a little bit longer for that one. The left. Yes. Does that make sense, Donna? Yeah. So, yeah, so so, basically, it's one of those things. Great things, shoulders removed. But, obviously, because you did have some symptoms before the application was submitted in 2023 and they got those reports, It is good because I would rather kind of rectifying things now and get it sorted and then look to review it and remove it in twelve and twenty four months' time than let's say we didn't find this. And then let's say you were to go on claim and needed to claim on your wrist, let's say, in two years' time when when the wrist can be removed, everything, let's say you needed to go on claim in two years, and they could have been potentially said, well, you didn't disclose anything, so therefore, we're not gonna pay it. So it is good that we have found it now, even though it seems a little bit painful. It is good because we want all the information so that we can make sure there's no, like, nondisclosure or or different information. Does that make sense, Donna? Yep. Yeah. Correct. Yep. So Correct. Correct. So right now, what would happen, if something happened to your shoulder, you're fine because that one has been removed. If anything happens it says here that a shoulder has been reviewed and removed. Sorry. I will get Jack, my colleague, to triple check. But from what I can see, it looks like both shoulders, so you're good. But I will get Jack to put it in writing for you just to make sure because it looks like there's no shoulder exclusion, which is great. So they are yes. Correct. Correct. No. No. Sorry. What so, yeah, basically, what would happen is it would only be right wrist, and that will be due to, like, the preexisting condition. So if, let's say, you have a car accident and your wrist gets injured during the car accident, that would have happened to anybody, right, irrespective of your preexisting condition, then you're covered. So it's more in regards to the preexisting condition. So, exactly, if that's correct. So if that is completely unrelated to the preexisting condition, Yeah. Sorry. It is a little it gets a little bit messy. But the good thing is, like I said, shoulders is removed. Now I'll like I said, I'll get Jack to put it in writing for you just to make sure it's both shoulders. I believe so, but I want to triple check for sure. Right wrist will be an exclusion, but in twelve months' time, we can look to review it, and that would be we can contact you and say, hey. Do you have any issues? Do you still don't have any symptoms? And then we can kind of go through the questionnaire, look to get that removed. And then the left wrist would then be in twenty four months' time. We could do the same process. So the good thing is that we can renew them at different time. So, obviously, we wanna make sure we get rid of them as soon as possible. Yeah. Okay. Do you have any questions in regards to any of that, Donna? No? Okay. Okay. Perfect. That makes sense. Yeah. Yeah. Yeah. And I did speak to other insurers as well just to make sure it was kind of fair terms as well, and other insurers I have spoken to have said the same time frame. So it's like a standard across the board. It's not like harder than anyone else. It's kind of the same. So like you said, the good thing is you've had surgery, and you don't have any issues, which is which is the main thing. Yep. Perfect. So if you're happy, I'll obviously speak to Jack, confirm the shoulders, and then go back to Neos and say that, yep. Obviously, this is the outcome from the medical reports, and that was correct. And then we'll review that in December time. So it would depend on how it's assessed. So it would be a little bit of a gray a gray area. So if something were to happen and you need to, just call me, and I will try my best to speak to Nios to try to get it. It would just be dependent on let's say, you do have a bike accident. And because of the preexisting right carpal tunnel syndrome, even though it's fine now, that is causing an aggravation to everything and flaring things up, then Neos could say, well, the issues you are having right now stems from that issue, so they might not cover you. So it kind of it it is a bit of a gray area. Yeah. But, hopefully, everything is all good for you. And like I said, if you have any issues or anything were to happen, irrespective of how, just call me and tell me everything, and then I will go to Neos and try through to obviously make sure that we get you the claim if we if we can. But, yeah, just so that you you yeah. Yes. Yes. Yes. Yeah. Yeah. So it's one of those one of those things. Any preexisting conditions, they will exclude because, obviously, there's a higher probability of something happening. The good thing is is it is reviewable. Sometimes what they do, insurance is saying it's not reviewable. So no matter what time frame, it is not reviewable. So the good thing is that they have said that they're happy to look at it. Obviously, given you're not gonna have a flare up during, you know, this period of time while it is reviewable. So as long as you don't have any issues with with the risk, then they'll be happy to look at it. Yep. No worries. And I know it's been a bit tedious for you, Donna, so thanks for your patience with meals. Sometimes insurers, they get like that, and they obviously, they're trying to assess risk. And because once because the good thing with your insurance is because it is underwritten. So it can get a bit tedious with the process, but then the good thing is that once they have the terms offered, they've been locked in for you. So it gives you more of that guarantee, and that's what makes, obviously, the cover a bit more comprehensive for you. Yep. No worries, Donna. Do you have any other questions for me? Mhmm. So everything? Yeah. You see by everything? Sorry. I can see here that your ad review is coming up. Let me see. In mid August. So probably within, yeah, a couple of weeks or so, we will give you a call for you probably around the August 12, if that kind of works for you. We'll give you a call. Lovely. When will you be back? Fifteenth. When do you leave? '13. Would you prefer to have it before you go or when you come back? It's completely up to you. Before you go? Yeah. Of course. If you have your calendar, I can get you booked in now and I have you on the phone, or I can get my colleague, Whitlam, to call you maybe, like, the first week of August when you maybe have a bit more certainty on time frame. It's up to you. Yep. Okay. I will get Whitlam to call you about that first week of August, and we'll tryna get that booked in and sorted before you go on your lovely holiday. No no worries, Donna. No. No worries at all. If you need anything else in the meantime, don't hesitate to give me a call. Alright. Thanks. Bye. Bye.","confidence":0.9980469,"words":[{"word":"good","start":0.96,"end":1.28,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4273618459701538},{"word":"morning","start":1.28,"end":1.68,"confidence":0.875,"punctuated_word":"morning,","sentiment":"positive","sentiment_score":0.42942315340042114},{"word":"veronica","start":1.92,"end":2.3999999,"confidence":0.9448242,"punctuated_word":"Veronica","sentiment":"positive","sentiment_score":0.3905359506607056},{"word":"from","start":2.3999999,"end":2.6399999,"confidence":0.97802734,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.4010988175868988},{"word":"financial","start":2.6399999,"end":3.1399999,"confidence":0.6209717,"punctuated_word":"Financial.","sentiment":"positive","sentiment_score":0.3840269148349762},{"word":"how","start":3.4399998,"end":3.6,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.32139864563941956},{"word":"are","start":3.6,"end":3.84,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.25067031383514404},{"word":"you","start":3.84,"end":4.34,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.2351511716842651},{"word":"i'm","start":5.7599998,"end":6.2599998,"confidence":0.4128418,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.5885066986083984},{"word":"good","start":6.3199997,"end":6.8199997,"confidence":0.91552734,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.5512411594390869},{"word":"yeah","start":7.04,"end":7.3599997,"confidence":0.75146484,"punctuated_word":"Yeah.","sentiment":"positive","sentiment_score":0.33644992113113403},{"word":"i'm","start":7.3599997,"end":7.6,"confidence":0.9951172,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.49383753538131714},{"word":"good","start":7.6,"end":8.0,"confidence":0.99902344,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.552528440952301},{"word":"thanks","start":8.0,"end":8.32,"confidence":0.98583984,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.6619104146957397},{"word":"thanks","start":8.32,"end":8.639999,"confidence":0.99902344,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.6880035400390625},{"word":"for","start":8.639999,"end":8.8,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6765151619911194},{"word":"calling","start":8.8,"end":9.12,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.578210175037384},{"word":"me","start":9.12,"end":9.28,"confidence":0.99902344,"punctuated_word":"me","sentiment":"positive","sentiment_score":0.5672554969787598},{"word":"back","start":9.28,"end":9.78,"confidence":1.0,"punctuated_word":"back.","sentiment":"positive","sentiment_score":0.5933091044425964},{"word":"i","start":14.095,"end":14.255,"confidence":0.984375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1324577033519745},{"word":"had","start":14.255,"end":14.415,"confidence":0.9951172,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.14857980608940125},{"word":"you","start":14.415,"end":14.575,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10133597254753111},{"word":"booked","start":14.575,"end":14.895,"confidence":0.99902344,"punctuated_word":"booked","sentiment":"neutral","sentiment_score":0.14696179330348969},{"word":"in","start":14.895,"end":15.135,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.11612158268690108},{"word":"for","start":15.135,"end":15.375,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1052151620388031},{"word":"a","start":15.375,"end":15.535,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.10298770666122437},{"word":"little","start":15.535,"end":15.775,"confidence":1.0,"punctuated_word":"little","sentiment":"neutral","sentiment_score":0.08183562010526657},{"word":"bit","start":15.775,"end":15.935,"confidence":1.0,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":0.0950453132390976},{"word":"of","start":15.935,"end":16.015,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.15738673508167267},{"word":"a","start":16.015,"end":16.255001,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1985455751419067},{"word":"catch","start":16.255001,"end":16.575,"confidence":0.99316406,"punctuated_word":"catch","sentiment":"neutral","sentiment_score":0.2404036968946457},{"word":"up","start":16.575,"end":16.815,"confidence":0.9838867,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":0.1426699161529541},{"word":"should","start":16.815,"end":17.055,"confidence":0.69091797,"punctuated_word":"Should","sentiment":"neutral","sentiment_score":0.1905493289232254},{"word":"be","start":17.055,"end":17.215,"confidence":0.99316406,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.14113643765449524},{"word":"pretty","start":17.215,"end":17.535,"confidence":0.99902344,"punctuated_word":"pretty","sentiment":"neutral","sentiment_score":0.1423092484474182},{"word":"quick","start":17.535,"end":18.015,"confidence":1.0,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.1651909202337265},{"word":"just","start":18.015,"end":18.515,"confidence":0.6142578,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.16939802467823029},{"word":"following","start":18.975,"end":19.375,"confidence":0.9223633,"punctuated_word":"following","sentiment":"neutral","sentiment_score":0.18388071656227112},{"word":"all","start":19.375,"end":19.695,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.16482022404670715},{"word":"the","start":19.695,"end":19.855,"confidence":0.98828125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.15272188186645508},{"word":"lengthy","start":19.855,"end":20.355,"confidence":0.9970703,"punctuated_word":"lengthy","sentiment":"neutral","sentiment_score":0.134210467338562},{"word":"conversations","start":20.895,"end":21.395,"confidence":0.8339844,"punctuated_word":"conversations","sentiment":"neutral","sentiment_score":0.15138910710811615},{"word":"i","start":21.455,"end":21.615,"confidence":0.9428711,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07639110088348389},{"word":"know","start":21.615,"end":21.695,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.08567286282777786},{"word":"you've","start":21.695,"end":21.935001,"confidence":0.9975586,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":0.08011241257190704},{"word":"had","start":21.935001,"end":22.095001,"confidence":1.0,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.1218814253807068},{"word":"with","start":22.095001,"end":22.335,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.093299999833107},{"word":"me","start":22.335,"end":22.494999,"confidence":0.7421875,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.11631453782320024},{"word":"or","start":22.494999,"end":22.654999,"confidence":0.28759766,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.15479345619678497},{"word":"back","start":22.654999,"end":22.895,"confidence":0.98291016,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.14425407350063324},{"word":"and","start":22.895,"end":23.055,"confidence":0.9892578,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.09924892336130142},{"word":"forth","start":23.055,"end":23.555,"confidence":0.99902344,"punctuated_word":"forth.","sentiment":"neutral","sentiment_score":0.108493834733963},{"word":"do","start":25.135,"end":25.295,"confidence":0.9741211,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.027248013764619827},{"word":"you","start":25.295,"end":25.455,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03512192517518997},{"word":"still","start":25.455,"end":25.695,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.029061101377010345},{"word":"have","start":25.695,"end":25.855,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.031076420098543167},{"word":"a","start":25.855,"end":25.935,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03403826802968979},{"word":"moment","start":25.935,"end":26.335,"confidence":1.0,"punctuated_word":"moment","sentiment":"neutral","sentiment_score":0.033702749758958817},{"word":"for","start":26.335,"end":26.575,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.02921786531805992},{"word":"me","start":26.575,"end":27.075,"confidence":0.9995117,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":0.04095734655857086},{"word":"k","start":28.45,"end":28.95,"confidence":0.68566895,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":0.03072984144091606},{"word":"yep","start":29.17,"end":29.67,"confidence":0.9428711,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.06177802011370659},{"word":"so","start":31.009998,"end":31.509998,"confidence":0.5732422,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.05391809716820717},{"word":"oh","start":33.010002,"end":33.41,"confidence":0.81640625,"punctuated_word":"oh,","sentiment":"positive","sentiment_score":0.5802245140075684},{"word":"beautiful","start":33.41,"end":33.91,"confidence":0.9980469,"punctuated_word":"beautiful.","sentiment":"positive","sentiment_score":0.6057344675064087},{"word":"now","start":34.13,"end":34.45,"confidence":0.9951172,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":0.2801539897918701},{"word":"i","start":34.45,"end":34.61,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2654871940612793},{"word":"can","start":34.61,"end":34.85,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.2681522071361542},{"word":"obviously","start":34.85,"end":35.25,"confidence":0.9404297,"punctuated_word":"obviously","sentiment":"neutral","sentiment_score":0.18895983695983887},{"word":"see","start":35.25,"end":35.489998,"confidence":1.0,"punctuated_word":"see","sentiment":"positive","sentiment_score":0.34582722187042236},{"word":"here","start":35.489998,"end":35.73,"confidence":0.9370117,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.2196454405784607},{"word":"all","start":35.73,"end":35.97,"confidence":0.9970703,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.1904076337814331},{"word":"the","start":35.97,"end":36.13,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.16692544519901276},{"word":"email","start":36.13,"end":36.53,"confidence":0.9941406,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.1809186190366745},{"word":"trails","start":36.53,"end":37.010002,"confidence":0.83935547,"punctuated_word":"trails","sentiment":"neutral","sentiment_score":0.1212293952703476},{"word":"and","start":37.010002,"end":37.17,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.15776512026786804},{"word":"everything","start":37.17,"end":37.489998,"confidence":0.7546387,"punctuated_word":"everything,","sentiment":"neutral","sentiment_score":0.1417090892791748},{"word":"and","start":37.489998,"end":37.57,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.13917982578277588},{"word":"i","start":37.57,"end":37.73,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07499168813228607},{"word":"know","start":37.73,"end":37.809998,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.10680696368217468},{"word":"you've","start":37.809998,"end":38.05,"confidence":0.99853516,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":0.11679843068122864},{"word":"spoken","start":38.05,"end":38.37,"confidence":1.0,"punctuated_word":"spoken","sentiment":"neutral","sentiment_score":0.10566963255405426},{"word":"to","start":38.37,"end":38.53,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.10709787905216216},{"word":"my","start":38.53,"end":38.61,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.09111827611923218},{"word":"colleague","start":38.61,"end":39.010002,"confidence":0.95703125,"punctuated_word":"colleague,","sentiment":"neutral","sentiment_score":0.10452154278755188},{"word":"zach","start":39.010002,"end":39.17,"confidence":0.6571045,"punctuated_word":"Zach,","sentiment":"neutral","sentiment_score":0.12113088369369508},{"word":"and","start":39.17,"end":39.33,"confidence":0.99609375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.10957249253988266},{"word":"it's","start":39.33,"end":39.57,"confidence":0.9975586,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.12880092859268188},{"word":"been","start":39.57,"end":39.809998,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.09401695430278778},{"word":"a","start":39.809998,"end":39.89,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.10767246037721634},{"word":"bit","start":39.89,"end":40.05,"confidence":1.0,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":0.06680729240179062},{"word":"of","start":40.05,"end":40.21,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.13180041313171387},{"word":"a","start":40.21,"end":40.29,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.13624714314937592},{"word":"process","start":40.29,"end":40.79,"confidence":0.99902344,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.08796853572130203},{"word":"back","start":40.85,"end":41.010002,"confidence":0.99902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.0891844779253006},{"word":"and","start":41.010002,"end":41.17,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.060947123914957047},{"word":"forth","start":41.17,"end":41.595,"confidence":0.99560547,"punctuated_word":"forth.","sentiment":"neutral","sentiment_score":0.06478868424892426},{"word":"so","start":43.435,"end":43.935,"confidence":0.97265625,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.054992761462926865},{"word":"and","start":44.395,"end":44.635002,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04583036154508591},{"word":"i","start":44.635002,"end":44.715,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05653361603617668},{"word":"know","start":44.715,"end":44.875,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.026851382106542587},{"word":"you","start":44.875,"end":45.035,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.029456496238708496},{"word":"had","start":45.035,"end":45.275,"confidence":0.921875,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.010175202041864395},{"word":"some","start":45.275,"end":45.435,"confidence":1.0,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.0224449522793293},{"word":"issues","start":45.435,"end":45.675003,"confidence":0.9980469,"punctuated_word":"issues","sentiment":"neutral","sentiment_score":-0.036538656800985336},{"word":"getting","start":45.675003,"end":45.915,"confidence":0.9980469,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":-0.01119590550661087},{"word":"in","start":45.915,"end":45.995003,"confidence":0.9970703,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.03079390525817871},{"word":"touch","start":45.995003,"end":46.235,"confidence":1.0,"punctuated_word":"touch","sentiment":"neutral","sentiment_score":-0.03734613209962845},{"word":"with","start":46.235,"end":46.395,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.033596985042095184},{"word":"tracy","start":46.395,"end":46.895,"confidence":0.9765625,"punctuated_word":"Tracy,","sentiment":"neutral","sentiment_score":0.024169709533452988},{"word":"but","start":46.955,"end":47.115,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.07053140550851822},{"word":"we","start":47.115,"end":47.355,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.12680429220199585},{"word":"have","start":47.355,"end":47.675003,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.1250828504562378},{"word":"got","start":47.675003,"end":47.995003,"confidence":0.99902344,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.1396460235118866},{"word":"an","start":47.995003,"end":48.235,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.1307239830493927},{"word":"outcome","start":48.235,"end":48.735,"confidence":0.99902344,"punctuated_word":"outcome","sentiment":"neutral","sentiment_score":0.05042675882577896},{"word":"that","start":49.035,"end":49.275,"confidence":0.9863281,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.14849388599395752},{"word":"i","start":49.275,"end":49.355,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.14002753794193268},{"word":"do","start":49.355,"end":49.515,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.1381653994321823},{"word":"wanna","start":49.515,"end":50.015,"confidence":0.99609375,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.19206662476062775},{"word":"go","start":50.155,"end":50.315002,"confidence":0.99902344,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.15719318389892578},{"word":"through","start":50.315002,"end":50.555,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.15636061131954193},{"word":"with","start":50.555,"end":50.715,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.10835160315036774},{"word":"you","start":50.715,"end":51.035,"confidence":0.9770508,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.11344573646783827},{"word":"so","start":51.035,"end":51.535,"confidence":0.98291016,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.1059671938419342},{"word":"a","start":53.195,"end":53.675003,"confidence":0.98535156,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.18990248441696167},{"word":"a","start":53.675003,"end":53.755,"confidence":0.8911133,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.11174573749303818},{"word":"bit","start":53.755,"end":53.915,"confidence":0.5263672,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":0.08854417502880096},{"word":"of","start":53.915,"end":54.075,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.12589681148529053},{"word":"a","start":54.075,"end":54.235,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.10584821552038191},{"word":"mix","start":54.235,"end":54.63,"confidence":0.92333984,"punctuated_word":"mix.","sentiment":"neutral","sentiment_score":0.08984451740980148},{"word":"so","start":54.870003,"end":55.370003,"confidence":0.9301758,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.23797468841075897},{"word":"the","start":55.59,"end":55.75,"confidence":0.984375,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.34965935349464417},{"word":"good","start":55.75,"end":56.07,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.4545328021049499},{"word":"thing","start":56.07,"end":56.47,"confidence":1.0,"punctuated_word":"thing","sentiment":"positive","sentiment_score":0.5111520886421204},{"word":"is","start":56.47,"end":56.97,"confidence":0.9941406,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.4709666967391968},{"word":"that","start":57.030003,"end":57.530003,"confidence":0.9892578,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.5187883973121643},{"word":"the","start":57.670002,"end":57.83,"confidence":0.9970703,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.48364394903182983},{"word":"shoulder","start":57.83,"end":58.23,"confidence":0.99316406,"punctuated_word":"shoulder","sentiment":"neutral","sentiment_score":0.1730806529521942},{"word":"exclusion","start":58.23,"end":58.73,"confidence":1.0,"punctuated_word":"exclusion","sentiment":"neutral","sentiment_score":0.27642935514450073},{"word":"has","start":58.95,"end":59.11,"confidence":1.0,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.21116337180137632},{"word":"now","start":59.11,"end":59.350002,"confidence":1.0,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.25319600105285645},{"word":"been","start":59.350002,"end":59.510002,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.2727046310901642},{"word":"removed","start":59.510002,"end":59.91,"confidence":0.9926758,"punctuated_word":"removed,","sentiment":"neutral","sentiment_score":0.23315903544425964},{"word":"which","start":59.91,"end":60.15,"confidence":1.0,"punctuated_word":"which","sentiment":"positive","sentiment_score":0.33943867683410645},{"word":"is","start":60.15,"end":60.31,"confidence":1.0,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.43803754448890686},{"word":"fantastic","start":60.31,"end":60.81,"confidence":0.97021484,"punctuated_word":"fantastic.","sentiment":"positive","sentiment_score":0.5104104280471802},{"word":"so","start":61.11,"end":61.27,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.11351709067821504},{"word":"that's","start":61.27,"end":61.59,"confidence":0.9970703,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.0743996649980545},{"word":"all","start":61.59,"end":61.75,"confidence":0.99121094,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.08692377805709839},{"word":"been","start":61.75,"end":62.15,"confidence":0.99316406,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.04884237423539162},{"word":"sorted","start":62.15,"end":62.65,"confidence":0.79418945,"punctuated_word":"sorted.","sentiment":"neutral","sentiment_score":0.012874971143901348},{"word":"the","start":63.59,"end":63.75,"confidence":0.84765625,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.004283378832042217},{"word":"shoulder","start":63.75,"end":64.25,"confidence":0.81274414,"punctuated_word":"shoulder.","sentiment":"neutral","sentiment_score":-0.0059303962625563145},{"word":"sorry","start":65.91,"end":66.23,"confidence":0.77612305,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.024008842185139656},{"word":"just","start":66.23,"end":66.55,"confidence":0.99902344,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.008919194340705872},{"word":"your","start":66.55,"end":66.79,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.011160723865032196},{"word":"shoulder","start":66.79,"end":67.29,"confidence":0.9975586,"punctuated_word":"shoulder.","sentiment":"neutral","sentiment_score":-0.021781083196401596},{"word":"so","start":67.51,"end":67.75,"confidence":0.8305664,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.004860345274209976},{"word":"you","start":67.75,"end":68.07,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.013999667018651962},{"word":"only","start":68.07,"end":68.47,"confidence":0.9951172,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.0033767931163311005},{"word":"had","start":68.47,"end":68.97,"confidence":1.0,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.01961909979581833},{"word":"a","start":70.275,"end":70.435005,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.006892265751957893},{"word":"shoulder","start":70.435005,"end":70.935005,"confidence":1.0,"punctuated_word":"shoulder","sentiment":"neutral","sentiment_score":-0.027281969785690308},{"word":"exclusion","start":71.235,"end":71.735,"confidence":0.94677734,"punctuated_word":"exclusion,","sentiment":"neutral","sentiment_score":-0.03524475917220116},{"word":"which","start":71.955,"end":72.195,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.024433903396129608},{"word":"they","start":72.195,"end":72.435005,"confidence":1.0,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.024432197213172913},{"word":"have","start":72.435005,"end":72.935005,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.019788257777690887},{"word":"removed","start":72.995,"end":73.495,"confidence":0.9206543,"punctuated_word":"removed.","sentiment":"neutral","sentiment_score":-0.001220453530550003},{"word":"and","start":73.555,"end":73.715004,"confidence":0.59472656,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.09019093215465546},{"word":"i","start":73.715004,"end":73.795006,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08542162925004959},{"word":"think","start":73.795006,"end":73.955,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.08909167349338531},{"word":"it","start":73.955,"end":74.035,"confidence":0.9448242,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.07665207982063293},{"word":"was","start":74.035,"end":74.195,"confidence":0.8828125,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.11578061431646348},{"word":"just","start":74.195,"end":74.435005,"confidence":0.9921875,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.08556106686592102},{"word":"right","start":74.435005,"end":74.835,"confidence":0.67700195,"punctuated_word":"right,","sentiment":"neutral","sentiment_score":0.14773672819137573},{"word":"but","start":74.835,"end":74.995,"confidence":0.90966797,"punctuated_word":"but,","sentiment":"neutral","sentiment_score":0.1643994152545929},{"word":"yes","start":74.995,"end":75.475006,"confidence":0.9824219,"punctuated_word":"yes,","sentiment":"neutral","sentiment_score":0.29191747307777405},{"word":"both","start":75.475006,"end":75.715004,"confidence":0.9951172,"punctuated_word":"both","sentiment":"neutral","sentiment_score":0.2830888628959656},{"word":"shoulders","start":75.715004,"end":76.195,"confidence":0.99902344,"punctuated_word":"shoulders","sentiment":"neutral","sentiment_score":0.21574491262435913},{"word":"are","start":76.195,"end":76.435005,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.2122296690940857},{"word":"fine","start":76.435005,"end":76.935005,"confidence":0.9746094,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.24673983454704285},{"word":"so","start":77.235,"end":77.735,"confidence":0.7446289,"punctuated_word":"So","sentiment":"positive","sentiment_score":0.3739095628261566},{"word":"that's","start":78.035,"end":78.355,"confidence":0.99853516,"punctuated_word":"that's","sentiment":"positive","sentiment_score":0.3767857551574707},{"word":"all","start":78.355,"end":78.595,"confidence":1.0,"punctuated_word":"all","sentiment":"positive","sentiment_score":0.4109053909778595},{"word":"good","start":78.595,"end":79.095,"confidence":0.9995117,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.29611867666244507},{"word":"now","start":80.195,"end":80.695,"confidence":0.9892578,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":0.06391704827547073},{"word":"with","start":81.075005,"end":81.54,"confidence":0.81933594,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.05912802368402481},{"word":"for","start":85.38,"end":85.7,"confidence":0.9892578,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0060545820742845535},{"word":"shoulders","start":85.7,"end":86.2,"confidence":0.97216797,"punctuated_word":"shoulders.","sentiment":"neutral","sentiment_score":0.015518899075686932},{"word":"yes","start":86.340004,"end":86.82,"confidence":0.99194336,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.052303582429885864},{"word":"so","start":86.82,"end":87.22,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.026467762887477875},{"word":"shoulder","start":87.22,"end":87.7,"confidence":0.99902344,"punctuated_word":"shoulder","sentiment":"neutral","sentiment_score":0.003983743488788605},{"word":"exclusion","start":87.7,"end":88.2,"confidence":1.0,"punctuated_word":"exclusion","sentiment":"neutral","sentiment_score":-0.020661670714616776},{"word":"has","start":88.58,"end":88.82,"confidence":1.0,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.014803897589445114},{"word":"been","start":88.82,"end":89.14,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.006634071469306946},{"word":"removed","start":89.14,"end":89.64,"confidence":0.9941406,"punctuated_word":"removed.","sentiment":"neutral","sentiment_score":-0.01543383114039898},{"word":"i","start":90.18,"end":90.68,"confidence":0.99121094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09398651123046876},{"word":"can","start":90.9,"end":91.3,"confidence":0.99316406,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1978072226047516},{"word":"see","start":91.3,"end":91.62,"confidence":0.9970703,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.24079620838165283},{"word":"which","start":91.86,"end":92.1,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.2520255744457245},{"word":"is","start":92.1,"end":92.26,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.28311872482299805},{"word":"great","start":92.26,"end":92.66,"confidence":0.9128418,"punctuated_word":"great,","sentiment":"positive","sentiment_score":0.38474464416503906},{"word":"which","start":92.66,"end":92.82,"confidence":1.0,"punctuated_word":"which","sentiment":"positive","sentiment_score":0.43258604407310486},{"word":"is","start":92.82,"end":92.9,"confidence":1.0,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.39158162474632263},{"word":"what","start":92.9,"end":93.06,"confidence":1.0,"punctuated_word":"what","sentiment":"positive","sentiment_score":0.3671635687351227},{"word":"we","start":93.06,"end":93.3,"confidence":1.0,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.3995367884635926},{"word":"wanted","start":93.3,"end":93.8,"confidence":0.9543457,"punctuated_word":"wanted.","sentiment":"neutral","sentiment_score":0.29343661665916443},{"word":"i","start":94.765,"end":94.925,"confidence":0.9580078,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.010191461071372032},{"word":"can","start":94.925,"end":95.325005,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.0016995370388031006},{"word":"see","start":95.325005,"end":95.805,"confidence":0.99902344,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.008230544626712799},{"word":"all","start":95.805,"end":96.125,"confidence":0.9970703,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.0121079683303833},{"word":"the","start":96.125,"end":96.445,"confidence":0.9453125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.022890273481607437},{"word":"emails","start":96.445,"end":96.845,"confidence":0.99316406,"punctuated_word":"emails","sentiment":"neutral","sentiment_score":-0.008913114666938782},{"word":"in","start":96.845,"end":97.005005,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.012773893773555756},{"word":"regards","start":97.005005,"end":97.405,"confidence":0.99902344,"punctuated_word":"regards","sentiment":"neutral","sentiment_score":-0.016513995826244354},{"word":"to","start":97.405,"end":97.645004,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.011528056114912031},{"word":"the","start":97.645004,"end":97.805,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.030661068856716156},{"word":"wrist","start":97.805,"end":98.125,"confidence":0.6879883,"punctuated_word":"wrist","sentiment":"neutral","sentiment_score":-0.038507211953401566},{"word":"x","start":98.125,"end":98.445,"confidence":0.36791992,"punctuated_word":"x","sentiment":"neutral","sentiment_score":-0.018922409042716023},{"word":"the","start":98.525,"end":98.685005,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.024454381316900253},{"word":"wrist","start":98.685005,"end":98.925,"confidence":0.97314453,"punctuated_word":"wrist","sentiment":"neutral","sentiment_score":-0.03099028393626213},{"word":"the","start":99.005005,"end":99.085,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02479156106710434},{"word":"bilateral","start":99.085,"end":99.585,"confidence":0.9970703,"punctuated_word":"bilateral","sentiment":"neutral","sentiment_score":-0.004321850836277008},{"word":"wrist","start":99.805,"end":100.305,"confidence":0.986084,"punctuated_word":"wrist.","sentiment":"neutral","sentiment_score":-0.03940093144774437},{"word":"so","start":100.765,"end":101.165,"confidence":0.97802734,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.04161473363637924},{"word":"with","start":101.165,"end":101.405,"confidence":0.9951172,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.058334894478321075},{"word":"that","start":101.405,"end":101.805,"confidence":0.99902344,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.04776177555322647},{"word":"it's","start":101.805,"end":102.045,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.07042545080184937},{"word":"a","start":102.045,"end":102.125,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06674344837665558},{"word":"little","start":102.125,"end":102.365005,"confidence":1.0,"punctuated_word":"little","sentiment":"neutral","sentiment_score":-0.07877614349126816},{"word":"bit","start":102.365005,"end":102.525,"confidence":1.0,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.0847625657916069},{"word":"more","start":102.525,"end":102.765,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.07020394504070282},{"word":"convoluted","start":102.765,"end":103.265,"confidence":0.9980469,"punctuated_word":"convoluted.","sentiment":"neutral","sentiment_score":-0.05384303629398346},{"word":"so","start":104.125,"end":104.625,"confidence":0.92041016,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.001352841034531593},{"word":"obviously","start":105.005005,"end":105.405,"confidence":0.99902344,"punctuated_word":"obviously,","sentiment":"neutral","sentiment_score":0.0003615282475948334},{"word":"i","start":105.405,"end":105.485,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.01634278893470764},{"word":"can","start":105.485,"end":105.725006,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.01980492472648621},{"word":"see","start":105.725006,"end":105.885,"confidence":0.9453125,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.015391316264867784},{"word":"that","start":105.885,"end":106.205,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.01571478322148323},{"word":"neos","start":106.205,"end":106.685,"confidence":0.8508301,"punctuated_word":"Neos","sentiment":"neutral","sentiment_score":0.013070184737443924},{"word":"have","start":106.685,"end":107.185,"confidence":0.94140625,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.01993675157427788},{"word":"requested","start":107.405,"end":107.905,"confidence":0.9892578,"punctuated_word":"requested","sentiment":"neutral","sentiment_score":0.009913921356201172},{"word":"medical","start":108.525,"end":109.025,"confidence":0.99121094,"punctuated_word":"medical","sentiment":"neutral","sentiment_score":-0.01337800920009613},{"word":"reports","start":109.085,"end":109.585,"confidence":0.99902344,"punctuated_word":"reports","sentiment":"neutral","sentiment_score":-0.0026765242218971252},{"word":"and","start":110.42,"end":110.82,"confidence":0.99609375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.009577520191669464},{"word":"i","start":110.82,"end":110.98,"confidence":0.63623047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.020367562770843502},{"word":"believe","start":110.98,"end":111.48,"confidence":1.0,"punctuated_word":"believe","sentiment":"neutral","sentiment_score":0.0004658475518226623},{"word":"through","start":111.78,"end":112.1,"confidence":0.9716797,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.01435597613453865},{"word":"doctor","start":112.1,"end":112.5,"confidence":0.9921875,"punctuated_word":"doctor","sentiment":"neutral","sentiment_score":-0.004245370626449585},{"word":"kyle","start":112.5,"end":112.98,"confidence":0.9873047,"punctuated_word":"Kyle","sentiment":"neutral","sentiment_score":0.02077674120664597},{"word":"koblowski","start":112.98,"end":113.48,"confidence":0.75616455,"punctuated_word":"Koblowski,","sentiment":"neutral","sentiment_score":0.03181123360991478},{"word":"if","start":114.58,"end":114.74,"confidence":0.9941406,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.04678519070148468},{"word":"that","start":114.74,"end":114.98,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.018018487840890884},{"word":"rings","start":114.98,"end":115.22,"confidence":0.99902344,"punctuated_word":"rings","sentiment":"neutral","sentiment_score":0.0627945140004158},{"word":"a","start":115.22,"end":115.3,"confidence":0.94140625,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.048991139978170395},{"word":"bell","start":115.3,"end":115.7,"confidence":0.9482422,"punctuated_word":"bell.","sentiment":"neutral","sentiment_score":0.06161395460367203},{"word":"yep","start":115.7,"end":116.2,"confidence":0.79296875,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.04844863340258598},{"word":"and","start":117.62,"end":118.12,"confidence":0.88964844,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.0011564604938030243},{"word":"so","start":118.26,"end":118.58,"confidence":0.8588867,"punctuated_word":"so,","sentiment":"neutral","sentiment_score":0.006163785234093666},{"word":"basically","start":118.58,"end":119.08,"confidence":0.9995117,"punctuated_word":"basically,","sentiment":"neutral","sentiment_score":0.0063037751242518425},{"word":"what","start":119.14,"end":119.3,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.0012565888464450836},{"word":"they","start":119.3,"end":119.54,"confidence":0.99902344,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.016790399327874184},{"word":"have","start":119.54,"end":119.94,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.007892647758126259},{"word":"identified","start":119.94,"end":120.44,"confidence":1.0,"punctuated_word":"identified","sentiment":"neutral","sentiment_score":-0.008188089355826378},{"word":"is","start":122.115,"end":122.615,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.011737165972590446},{"word":"that","start":123.235,"end":123.635,"confidence":0.97314453,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0009898897260427475},{"word":"one","start":123.635,"end":123.875,"confidence":0.9633789,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.011046575382351875},{"word":"of","start":123.875,"end":124.035,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.002992626279592514},{"word":"the","start":124.035,"end":124.195,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01072537899017334},{"word":"reports","start":124.195,"end":124.695,"confidence":0.99902344,"punctuated_word":"reports","sentiment":"neutral","sentiment_score":-0.023440567776560783},{"word":"that","start":124.755,"end":125.075,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.016934368759393692},{"word":"he","start":125.075,"end":125.395,"confidence":1.0,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.018184766173362732},{"word":"had","start":125.395,"end":125.895,"confidence":0.9951172,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.026314444839954376},{"word":"said","start":126.115,"end":126.435,"confidence":0.9980469,"punctuated_word":"said","sentiment":"neutral","sentiment_score":0.0016367323696613312},{"word":"that","start":126.435,"end":126.835,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.007132135331630707},{"word":"your","start":126.835,"end":127.235,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0377141647040844},{"word":"symptom","start":127.235,"end":127.735,"confidence":0.5908203,"punctuated_word":"symptom","sentiment":"neutral","sentiment_score":-0.04030880704522133},{"word":"in","start":128.275,"end":128.435,"confidence":0.93603516,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.03609362244606018},{"word":"regards","start":128.435,"end":128.755,"confidence":0.99609375,"punctuated_word":"regards","sentiment":"neutral","sentiment_score":-0.03676027059555054},{"word":"to","start":128.755,"end":128.995,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.025479238480329514},{"word":"your","start":128.995,"end":129.235,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.04438183456659317},{"word":"breast","start":129.235,"end":129.735,"confidence":0.6118164,"punctuated_word":"breast","sentiment":"neutral","sentiment_score":-0.051050759851932526},{"word":"started","start":129.875,"end":130.375,"confidence":0.99902344,"punctuated_word":"started","sentiment":"neutral","sentiment_score":-0.01879803836345673},{"word":"on","start":130.515,"end":130.675,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.01719328761100769},{"word":"the","start":130.675,"end":130.835,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.000161781907081604},{"word":"11/08/2021","start":130.835,"end":136.84001,"confidence":0.9965413,"punctuated_word":"11/08/2021.","sentiment":"neutral","sentiment_score":-0.012473913840949535},{"word":"so","start":136.98001,"end":137.3,"confidence":0.8071289,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.009514003992080688},{"word":"around","start":137.3,"end":137.62001,"confidence":0.9980469,"punctuated_word":"around","sentiment":"neutral","sentiment_score":-0.013121237978339195},{"word":"2021","start":137.62001,"end":138.66,"confidence":0.9996745,"punctuated_word":"2021","sentiment":"neutral","sentiment_score":-0.005478404462337494},{"word":"was","start":138.66,"end":138.90001,"confidence":0.9951172,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.01068827509880066},{"word":"the","start":138.90001,"end":138.98001,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.009066246449947355},{"word":"first","start":138.98001,"end":139.3,"confidence":1.0,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.021574407815933228},{"word":"time","start":139.3,"end":139.8,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.011973999440670012},{"word":"he","start":140.18001,"end":140.58,"confidence":0.9951172,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.012356707826256752},{"word":"documented","start":140.58,"end":141.08,"confidence":1.0,"punctuated_word":"documented","sentiment":"neutral","sentiment_score":-0.0236057098954916},{"word":"any","start":142.02,"end":142.52,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.0029385797679424286},{"word":"symptoms","start":142.66,"end":143.16,"confidence":1.0,"punctuated_word":"symptoms","sentiment":"neutral","sentiment_score":-0.03239157050848007},{"word":"in","start":143.22,"end":143.38,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.02596842311322689},{"word":"regards","start":143.38,"end":143.86,"confidence":0.99902344,"punctuated_word":"regards","sentiment":"neutral","sentiment_score":-0.024674125015735623},{"word":"to","start":143.86,"end":144.02,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.007352814078330994},{"word":"the","start":144.02,"end":144.18001,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03216003254055977},{"word":"left","start":144.18001,"end":144.5,"confidence":1.0,"punctuated_word":"left","sentiment":"neutral","sentiment_score":-0.013669949024915695},{"word":"and","start":144.5,"end":144.82,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.05186433345079422},{"word":"right","start":144.82,"end":145.32,"confidence":0.95703125,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.01993129402399063},{"word":"wrist","start":145.54001,"end":146.04001,"confidence":0.9770508,"punctuated_word":"wrist.","sentiment":"neutral","sentiment_score":-0.034413330256938934},{"word":"is","start":146.26001,"end":146.5,"confidence":0.99902344,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.0005156118422746658},{"word":"that","start":146.5,"end":146.74,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.010030146688222883},{"word":"correct","start":146.74,"end":147.24,"confidence":0.77001953,"punctuated_word":"correct,","sentiment":"neutral","sentiment_score":-0.019226491451263428},{"word":"or","start":147.795,"end":147.95499,"confidence":0.98535156,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":-0.023838438093662265},{"word":"does","start":147.95499,"end":148.03499,"confidence":0.99902344,"punctuated_word":"does","sentiment":"neutral","sentiment_score":-0.014664830639958382},{"word":"that","start":148.03499,"end":148.275,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.01202154904603958},{"word":"sound","start":148.275,"end":148.515,"confidence":1.0,"punctuated_word":"sound","sentiment":"neutral","sentiment_score":-0.02214262448251247},{"word":"about","start":148.515,"end":148.83499,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.03736056387424469},{"word":"right","start":148.83499,"end":149.33499,"confidence":1.0,"punctuated_word":"right?","sentiment":"neutral","sentiment_score":-0.007142199203372002},{"word":"yes","start":150.915,"end":151.415,"confidence":0.99902344,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.06654776632785797},{"word":"yep","start":151.635,"end":152.135,"confidence":0.8503418,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.08293388783931732},{"word":"so","start":152.275,"end":152.775,"confidence":0.6411133,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.032785579562187195},{"word":"what","start":152.995,"end":153.39499,"confidence":0.9560547,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.02335428074002266},{"word":"basically","start":153.39499,"end":153.89499,"confidence":0.42773438,"punctuated_word":"basically","sentiment":"neutral","sentiment_score":0.019207097589969635},{"word":"yeah","start":156.03499,"end":156.53499,"confidence":0.7492676,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.02702775038778782},{"word":"yes","start":157.875,"end":158.375,"confidence":0.73742676,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.05612235516309738},{"word":"yeah","start":158.75499,"end":159.155,"confidence":0.7949219,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03763430938124657},{"word":"so","start":159.155,"end":159.655,"confidence":0.83447266,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.04290638118982315},{"word":"yeah","start":160.87,"end":161.27,"confidence":0.9951172,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.20876023173332217},{"word":"perfect","start":161.27,"end":161.77,"confidence":0.9428711,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.5016928911209106},{"word":"so","start":162.23,"end":162.63,"confidence":0.94555664,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.1213826835155487},{"word":"basically","start":162.63,"end":163.13,"confidence":0.99609375,"punctuated_word":"basically,","sentiment":"neutral","sentiment_score":0.10585268586874008},{"word":"because","start":163.83,"end":164.23,"confidence":0.7919922,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.07861954718828201},{"word":"you","start":164.23,"end":164.39,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.045416489243507385},{"word":"had","start":164.39,"end":164.71,"confidence":0.9980469,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.024196632206439972},{"word":"symptoms","start":164.71,"end":165.21,"confidence":0.94189453,"punctuated_word":"symptoms","sentiment":"neutral","sentiment_score":-0.04545262828469277},{"word":"on","start":165.91,"end":166.15,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.042987823486328125},{"word":"the","start":166.15,"end":166.39,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0007613077759742737},{"word":"wrist","start":166.39,"end":166.89,"confidence":0.70654297,"punctuated_word":"wrist","sentiment":"neutral","sentiment_score":0.005266405642032623},{"word":"before","start":167.67,"end":168.17,"confidence":0.94921875,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.04315614327788353},{"word":"we","start":168.39,"end":168.71,"confidence":0.9980469,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0007661879062652588},{"word":"submitted","start":168.71,"end":169.21,"confidence":0.99902344,"punctuated_word":"submitted","sentiment":"neutral","sentiment_score":0.019033946096897125},{"word":"the","start":169.35,"end":169.59,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01693630963563919},{"word":"original","start":169.59,"end":170.09,"confidence":1.0,"punctuated_word":"original","sentiment":"neutral","sentiment_score":0.011303089559078217},{"word":"application","start":170.23,"end":170.73,"confidence":1.0,"punctuated_word":"application","sentiment":"neutral","sentiment_score":0.005924873054027557},{"word":"to","start":171.11,"end":171.35,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.027231507003307343},{"word":"apply","start":171.35,"end":171.67,"confidence":1.0,"punctuated_word":"apply","sentiment":"neutral","sentiment_score":0.04525376111268997},{"word":"for","start":171.67,"end":171.83,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.09435750544071198},{"word":"your","start":171.83,"end":171.99,"confidence":0.9921875,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.11743093281984328},{"word":"knee","start":171.99,"end":172.23,"confidence":0.3696289,"punctuated_word":"knee","sentiment":"neutral","sentiment_score":0.07157246023416519},{"word":"of","start":172.23,"end":172.39,"confidence":0.88427734,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.03918877616524696},{"word":"cover","start":172.39,"end":172.89,"confidence":0.99316406,"punctuated_word":"cover","sentiment":"neutral","sentiment_score":0.030812036246061325},{"word":"in","start":173.35,"end":173.83,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.05912884697318077},{"word":"2023","start":173.83,"end":175.21,"confidence":0.95304364,"punctuated_word":"2023.","sentiment":"neutral","sentiment_score":0.010732030496001244},{"word":"so","start":175.41501,"end":175.65501,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.05732890963554382},{"word":"because","start":175.65501,"end":175.815,"confidence":0.984375,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.07724174112081528},{"word":"that","start":175.815,"end":176.05501,"confidence":0.96435547,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.12471282482147215},{"word":"was","start":176.05501,"end":176.29501,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.088250070810318},{"word":"a","start":176.29501,"end":176.535,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.09562867879867554},{"word":"preexisting","start":176.535,"end":177.035,"confidence":0.9791667,"punctuated_word":"preexisting","sentiment":"neutral","sentiment_score":-0.1307547092437744},{"word":"condition","start":177.41501,"end":177.91501,"confidence":0.98999023,"punctuated_word":"condition,","sentiment":"neutral","sentiment_score":-0.12456441670656204},{"word":"neos","start":180.695,"end":181.015,"confidence":0.96118164,"punctuated_word":"NEOS","sentiment":"neutral","sentiment_score":-0.10579818487167358},{"word":"have","start":181.015,"end":181.255,"confidence":0.9873047,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.09199698269367218},{"word":"gone","start":181.255,"end":181.49501,"confidence":1.0,"punctuated_word":"gone","sentiment":"neutral","sentiment_score":-0.07661496102809906},{"word":"through","start":181.49501,"end":181.815,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.0866590216755867},{"word":"the","start":181.815,"end":182.13501,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07226099073886871},{"word":"original","start":182.13501,"end":182.63501,"confidence":1.0,"punctuated_word":"original","sentiment":"neutral","sentiment_score":-0.087882399559021},{"word":"application","start":182.695,"end":183.195,"confidence":1.0,"punctuated_word":"application","sentiment":"neutral","sentiment_score":-0.07337270677089691},{"word":"that","start":183.335,"end":183.49501,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.07766887545585632},{"word":"we","start":183.49501,"end":183.815,"confidence":0.99609375,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.055249687284231186},{"word":"submitted","start":183.815,"end":184.315,"confidence":0.99902344,"punctuated_word":"submitted","sentiment":"neutral","sentiment_score":-0.04265613481402397},{"word":"in","start":184.375,"end":184.77501,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.06285974383354187},{"word":"2023","start":184.77501,"end":186.07501,"confidence":0.97802734,"punctuated_word":"2023","sentiment":"neutral","sentiment_score":-0.046309418976306915},{"word":"and","start":186.695,"end":187.015,"confidence":0.95947266,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.11911681294441225},{"word":"found","start":187.015,"end":187.41501,"confidence":1.0,"punctuated_word":"found","sentiment":"neutral","sentiment_score":-0.12873326241970062},{"word":"that","start":187.41501,"end":187.815,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1352466344833374},{"word":"the","start":187.815,"end":187.975,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1501702517271042},{"word":"risk","start":187.975,"end":188.375,"confidence":0.9589844,"punctuated_word":"risk","sentiment":"neutral","sentiment_score":-0.14441582560539246},{"word":"was","start":188.375,"end":188.695,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.12867321074008942},{"word":"not","start":188.695,"end":189.195,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.13529890775680542},{"word":"mentioned","start":189.255,"end":189.755,"confidence":1.0,"punctuated_word":"mentioned","sentiment":"neutral","sentiment_score":-0.1591772586107254},{"word":"anywhere","start":189.975,"end":190.475,"confidence":0.9916992,"punctuated_word":"anywhere.","sentiment":"neutral","sentiment_score":-0.18142688274383545},{"word":"so","start":192.09,"end":192.59,"confidence":0.94921875,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.024420876055955887},{"word":"basically","start":193.20999,"end":193.70999,"confidence":0.99853516,"punctuated_word":"basically,","sentiment":"neutral","sentiment_score":-0.013366146013140678},{"word":"what","start":193.84999,"end":194.09,"confidence":0.9970703,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.008269280195236206},{"word":"i","start":194.09,"end":194.25,"confidence":0.54296875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.009693365544080734},{"word":"have","start":194.25,"end":194.65,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.01084526628255844},{"word":"said","start":194.65,"end":195.04999,"confidence":0.99902344,"punctuated_word":"said","sentiment":"neutral","sentiment_score":0.009299501776695251},{"word":"that","start":195.04999,"end":195.45,"confidence":0.69384766,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.011744752526283264},{"word":"if","start":195.45,"end":195.68999,"confidence":0.99609375,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.018015509471297264},{"word":"the","start":195.68999,"end":196.01,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.050632134079933167},{"word":"risks","start":196.01,"end":196.51,"confidence":0.9589844,"punctuated_word":"risks","sentiment":"neutral","sentiment_score":-0.06679312884807587},{"word":"were","start":196.65,"end":196.97,"confidence":1.0,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.03437555953860283},{"word":"mentioned","start":196.97,"end":197.47,"confidence":0.99560547,"punctuated_word":"mentioned,","sentiment":"neutral","sentiment_score":-0.0462077260017395},{"word":"the","start":199.37,"end":199.84999,"confidence":0.78125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.052638016641139984},{"word":"the","start":199.84999,"end":200.17,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06267864257097244},{"word":"terms","start":200.17,"end":200.56999,"confidence":0.9819336,"punctuated_word":"terms","sentiment":"neutral","sentiment_score":-0.06413295120000839},{"word":"of","start":200.56999,"end":200.73,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.06664419174194336},{"word":"the","start":200.73,"end":200.97,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05612156167626381},{"word":"contract","start":200.97,"end":201.47,"confidence":0.9892578,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":-0.05650320649147034},{"word":"from","start":202.09,"end":202.48999,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.05397280678153038},{"word":"2023","start":202.48999,"end":203.68999,"confidence":1.0,"punctuated_word":"2023","sentiment":"neutral","sentiment_score":-0.01820114627480507},{"word":"would","start":203.68999,"end":203.93,"confidence":0.99902344,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.04320026934146881},{"word":"have","start":203.93,"end":204.17,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.03134695068001747},{"word":"been","start":204.17,"end":204.67,"confidence":0.99902344,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.045348770916461945},{"word":"risk","start":205.875,"end":206.19499,"confidence":0.5805664,"punctuated_word":"risk","sentiment":"neutral","sentiment_score":-0.07938626408576965},{"word":"exclusion","start":206.19499,"end":206.69499,"confidence":0.8125,"punctuated_word":"exclusion","sentiment":"neutral","sentiment_score":-0.05227642133831978},{"word":"for","start":206.915,"end":207.155,"confidence":0.44482422,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0817689448595047},{"word":"both","start":207.155,"end":207.655,"confidence":0.9892578,"punctuated_word":"both","sentiment":"neutral","sentiment_score":-0.06886603683233261},{"word":"both","start":207.715,"end":208.115,"confidence":0.9951172,"punctuated_word":"both","sentiment":"neutral","sentiment_score":-0.087016262114048},{"word":"wrists","start":208.115,"end":208.615,"confidence":0.33276367,"punctuated_word":"wrists","sentiment":"neutral","sentiment_score":-0.12809638679027557},{"word":"as","start":209.155,"end":209.315,"confidence":0.93359375,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.022073177620768547},{"word":"well","start":209.315,"end":209.795,"confidence":1.0,"punctuated_word":"well","sentiment":"neutral","sentiment_score":0.01196398213505745},{"word":"as","start":209.795,"end":210.035,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.006393834948539734},{"word":"the","start":210.035,"end":210.275,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.008485302329063416},{"word":"shoulder","start":210.275,"end":210.775,"confidence":0.9946289,"punctuated_word":"shoulder.","sentiment":"neutral","sentiment_score":0.0019942764192819595},{"word":"so","start":211.795,"end":212.035,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.011061077937483788},{"word":"they","start":212.035,"end":212.19499,"confidence":1.0,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.007407872006297112},{"word":"have","start":212.19499,"end":212.435,"confidence":0.99609375,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.003629898652434349},{"word":"basically","start":212.435,"end":212.935,"confidence":0.98535156,"punctuated_word":"basically","sentiment":"neutral","sentiment_score":-0.0024148784577846527},{"word":"said","start":213.075,"end":213.575,"confidence":0.7495117,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.010189231485128404},{"word":"that","start":213.795,"end":214.035,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.020394261926412582},{"word":"that","start":214.035,"end":214.275,"confidence":0.99121094,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.006904561072587967},{"word":"would","start":214.275,"end":214.435,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.009251367300748823},{"word":"have","start":214.435,"end":214.595,"confidence":0.92089844,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.005118478089570999},{"word":"been","start":214.595,"end":214.83499,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.018375933170318604},{"word":"the","start":214.83499,"end":214.995,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.027898423373699188},{"word":"outcome","start":214.995,"end":215.495,"confidence":0.99902344,"punctuated_word":"outcome","sentiment":"neutral","sentiment_score":-0.025088727474212646},{"word":"if","start":216.035,"end":216.355,"confidence":0.9707031,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.0271761491894722},{"word":"the","start":216.355,"end":216.595,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05671120807528496},{"word":"risks","start":216.595,"end":216.995,"confidence":0.8886719,"punctuated_word":"risks","sentiment":"neutral","sentiment_score":-0.06258373707532883},{"word":"were","start":216.995,"end":217.495,"confidence":0.99902344,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.06174888461828232},{"word":"disclosed","start":217.635,"end":218.135,"confidence":1.0,"punctuated_word":"disclosed.","sentiment":"neutral","sentiment_score":-0.07602249085903168},{"word":"so","start":219.395,"end":219.895,"confidence":0.9250488,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.04350271075963974},{"word":"basically","start":220.49,"end":220.99,"confidence":0.9975586,"punctuated_word":"basically,","sentiment":"neutral","sentiment_score":0.04924798384308815},{"word":"now","start":221.20999,"end":221.45,"confidence":1.0,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.07473199814558029},{"word":"they","start":221.45,"end":221.77,"confidence":0.8671875,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.05880676954984665},{"word":"are","start":221.77,"end":222.01,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.060876332223415375},{"word":"saying","start":222.01,"end":222.51,"confidence":1.0,"punctuated_word":"saying","sentiment":"neutral","sentiment_score":0.09060092270374298},{"word":"that","start":222.65,"end":223.15,"confidence":0.9482422,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06266892701387405},{"word":"from","start":225.13,"end":225.45,"confidence":0.81640625,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.05924808979034424},{"word":"where","start":225.45,"end":225.69,"confidence":1.0,"punctuated_word":"where","sentiment":"neutral","sentiment_score":0.008246012032032013},{"word":"things","start":225.69,"end":226.01,"confidence":1.0,"punctuated_word":"things","sentiment":"neutral","sentiment_score":0.036720067262649536},{"word":"are","start":226.01,"end":226.33,"confidence":0.9902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.02564244717359543},{"word":"right","start":226.33,"end":226.56999,"confidence":0.9980469,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.05051539838314056},{"word":"now","start":226.56999,"end":227.06999,"confidence":0.89404297,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":0.035728152841329575},{"word":"because","start":227.13,"end":227.37,"confidence":1.0,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.07467971742153168},{"word":"they","start":227.37,"end":227.53,"confidence":0.9838867,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.08773727715015411},{"word":"obviously","start":227.53,"end":227.84999,"confidence":0.96435547,"punctuated_word":"obviously","sentiment":"neutral","sentiment_score":0.071676105260849},{"word":"have","start":227.84999,"end":228.09,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.06800039112567902},{"word":"all","start":228.09,"end":228.17,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.12081213295459747},{"word":"the","start":228.17,"end":228.33,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05952540040016174},{"word":"medical","start":228.33,"end":228.81,"confidence":1.0,"punctuated_word":"medical","sentiment":"neutral","sentiment_score":-0.024300143122673035},{"word":"reports","start":228.81,"end":229.31,"confidence":0.9663086,"punctuated_word":"reports,","sentiment":"neutral","sentiment_score":0.012554265558719637},{"word":"is","start":229.77,"end":230.01,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05463121831417084},{"word":"that","start":230.01,"end":230.25,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.04919768124818802},{"word":"the","start":230.25,"end":230.48999,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.057879701256752014},{"word":"shoulders","start":230.48999,"end":230.89,"confidence":0.97753906,"punctuated_word":"shoulders,","sentiment":"neutral","sentiment_score":-0.007513426244258881},{"word":"like","start":230.89,"end":231.13,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.079456627368927},{"word":"i","start":231.13,"end":231.29,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07984119653701782},{"word":"said","start":231.29,"end":231.69,"confidence":0.7687988,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":0.09724004566669464},{"word":"yeah","start":231.69,"end":231.93,"confidence":0.91625977,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.1359296292066574},{"word":"that","start":231.93,"end":232.17,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.11762458831071854},{"word":"has","start":232.17,"end":232.33,"confidence":0.99902344,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.1217256411910057},{"word":"been","start":232.33,"end":232.56999,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.13624237477779388},{"word":"removed","start":232.56999,"end":232.97,"confidence":0.94555664,"punctuated_word":"removed,","sentiment":"neutral","sentiment_score":0.0766763985157013},{"word":"and","start":232.97,"end":233.13,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1808081865310669},{"word":"that's","start":233.13,"end":233.45,"confidence":1.0,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.27690958976745605},{"word":"all","start":233.45,"end":233.61,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.29528358578681946},{"word":"good","start":233.61,"end":234.11,"confidence":1.0,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.21944186091423035},{"word":"so","start":235.095,"end":235.595,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.1976401060819626},{"word":"what","start":236.215,"end":236.455,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.299121230840683},{"word":"would","start":236.455,"end":236.775,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.27595147490501404},{"word":"be","start":236.775,"end":237.17499,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.2525516152381897},{"word":"the","start":237.17499,"end":237.415,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.26555904746055603},{"word":"outcome","start":237.415,"end":237.915,"confidence":1.0,"punctuated_word":"outcome","sentiment":"neutral","sentiment_score":0.20498546957969663},{"word":"right","start":238.215,"end":238.53499,"confidence":0.99902344,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.2807084321975708},{"word":"now","start":238.53499,"end":239.03499,"confidence":1.0,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.26842230558395386},{"word":"is","start":239.095,"end":239.25499,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.23105160892009735},{"word":"that","start":239.25499,"end":239.495,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.2302758991718292},{"word":"they","start":239.495,"end":239.735,"confidence":1.0,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.2404152750968933},{"word":"would","start":239.735,"end":240.135,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.26484811305999756},{"word":"apply","start":240.135,"end":240.635,"confidence":1.0,"punctuated_word":"apply","sentiment":"neutral","sentiment_score":0.189470112323761},{"word":"a","start":241.33499,"end":241.575,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.195896178483963},{"word":"right","start":241.575,"end":241.81499,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.12372048944234848},{"word":"wrist","start":241.81499,"end":242.295,"confidence":0.7631836,"punctuated_word":"wrist","sentiment":"neutral","sentiment_score":-0.02137644588947296},{"word":"wrist","start":242.295,"end":242.45499,"confidence":0.6166992,"punctuated_word":"wrist","sentiment":"neutral","sentiment_score":-0.04313713312149048},{"word":"exclusion","start":242.45499,"end":242.95499,"confidence":0.9921875,"punctuated_word":"exclusion","sentiment":"neutral","sentiment_score":0.07138299196958542},{"word":"and","start":244.375,"end":244.875,"confidence":0.9838867,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08894804865121841},{"word":"a","start":245.095,"end":245.25499,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.13424764573574066},{"word":"left","start":245.25499,"end":245.75499,"confidence":1.0,"punctuated_word":"left","sentiment":"neutral","sentiment_score":0.006169132888317108},{"word":"wrist","start":245.89499,"end":246.215,"confidence":0.99316406,"punctuated_word":"wrist","sentiment":"neutral","sentiment_score":-0.06831462681293488},{"word":"exclusion","start":246.215,"end":246.715,"confidence":0.99902344,"punctuated_word":"exclusion","sentiment":"neutral","sentiment_score":0.024930130690336227},{"word":"for","start":247.415,"end":247.655,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.042756304144859314},{"word":"the","start":247.655,"end":247.97499,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04950708895921707},{"word":"time","start":247.97499,"end":248.47499,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.07508078962564468},{"word":"being","start":248.53499,"end":249.03499,"confidence":0.99902344,"punctuated_word":"being","sentiment":"neutral","sentiment_score":0.06532372534275055},{"word":"because","start":249.77,"end":250.25,"confidence":1.0,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.05359891057014465},{"word":"of","start":250.25,"end":250.65,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.01602780818939209},{"word":"the","start":250.65,"end":250.97,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07713295519351959},{"word":"carpal","start":250.97,"end":251.37,"confidence":0.99902344,"punctuated_word":"carpal","sentiment":"neutral","sentiment_score":-0.13800594210624695},{"word":"tunnel","start":251.37,"end":251.87,"confidence":1.0,"punctuated_word":"tunnel","sentiment":"neutral","sentiment_score":-0.13185574114322662},{"word":"syndrome","start":251.93,"end":252.43,"confidence":0.9995117,"punctuated_word":"syndrome.","sentiment":"neutral","sentiment_score":-0.038713548332452774},{"word":"now","start":253.53,"end":254.03,"confidence":0.99902344,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":0.0911405086517334},{"word":"what","start":254.56999,"end":254.89,"confidence":0.99121094,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.06862122565507889},{"word":"they","start":254.89,"end":255.20999,"confidence":1.0,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.06593946367502213},{"word":"have","start":255.20999,"end":255.61,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.03823705017566681},{"word":"said","start":255.61,"end":256.11,"confidence":1.0,"punctuated_word":"said","sentiment":"neutral","sentiment_score":0.07958845794200897},{"word":"is","start":256.33,"end":256.49,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.02844536304473877},{"word":"that","start":256.49,"end":256.88998,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.08225192874670029},{"word":"because","start":256.88998,"end":257.29,"confidence":0.7956543,"punctuated_word":"because,","sentiment":"neutral","sentiment_score":0.033828575164079666},{"word":"obviously","start":257.29,"end":257.77,"confidence":0.99609375,"punctuated_word":"obviously,","sentiment":"neutral","sentiment_score":-0.030197862535715103},{"word":"surgery","start":257.77,"end":258.25,"confidence":0.9951172,"punctuated_word":"surgery","sentiment":"neutral","sentiment_score":-0.13128378987312317},{"word":"was","start":258.25,"end":258.49,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.11086023598909378},{"word":"at","start":258.49,"end":258.65,"confidence":0.99902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.13126152753829956},{"word":"different","start":258.65,"end":259.13,"confidence":1.0,"punctuated_word":"different","sentiment":"neutral","sentiment_score":-0.0933021828532219},{"word":"times","start":259.13,"end":259.61,"confidence":0.9980469,"punctuated_word":"times","sentiment":"neutral","sentiment_score":-0.10771791636943816},{"word":"and","start":259.61,"end":260.11,"confidence":0.8701172,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.12356390058994292},{"word":"one","start":260.33,"end":260.65,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.15345850586891174},{"word":"was","start":260.65,"end":260.88998,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.18404394388198853},{"word":"more","start":260.88998,"end":261.21,"confidence":0.9980469,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.15680420398712158},{"word":"severe","start":261.21,"end":261.61,"confidence":1.0,"punctuated_word":"severe","sentiment":"neutral","sentiment_score":-0.1817760020494461},{"word":"than","start":261.61,"end":261.85,"confidence":1.0,"punctuated_word":"than","sentiment":"neutral","sentiment_score":-0.12849603593349457},{"word":"the","start":261.85,"end":262.01,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10390636324882507},{"word":"other","start":262.01,"end":262.51,"confidence":0.9875488,"punctuated_word":"other,","sentiment":"neutral","sentiment_score":-0.07976264506578445},{"word":"they","start":263.05,"end":263.53,"confidence":1.0,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.013331897556781769},{"word":"are","start":263.53,"end":264.03,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.15452130138874054},{"word":"reviewable","start":264.16998,"end":264.66998,"confidence":0.898112,"punctuated_word":"reviewable.","sentiment":"neutral","sentiment_score":0.2087070345878601},{"word":"so","start":265.495,"end":265.735,"confidence":0.98828125,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.22037886083126068},{"word":"kind","start":265.735,"end":265.815,"confidence":0.9277344,"punctuated_word":"kind","sentiment":"neutral","sentiment_score":0.23004943132400513},{"word":"of","start":265.815,"end":266.055,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.18728908896446228},{"word":"similar","start":266.055,"end":266.535,"confidence":0.9970703,"punctuated_word":"similar","sentiment":"neutral","sentiment_score":0.28087568283081055},{"word":"to","start":266.535,"end":266.775,"confidence":0.9951172,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.3824742734432221},{"word":"the","start":266.775,"end":267.01498,"confidence":0.9301758,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.3020181953907013},{"word":"shoulder","start":267.01498,"end":267.51498,"confidence":0.95947266,"punctuated_word":"shoulder","sentiment":"neutral","sentiment_score":0.22198250889778137},{"word":"that","start":267.57498,"end":267.815,"confidence":0.8618164,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.2696811556816101},{"word":"after","start":267.815,"end":268.13498,"confidence":0.9921875,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.17107337713241577},{"word":"a","start":268.13498,"end":268.29498,"confidence":0.90234375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2554944157600403},{"word":"certain","start":268.29498,"end":268.615,"confidence":0.9970703,"punctuated_word":"certain","sentiment":"neutral","sentiment_score":0.2221261560916901},{"word":"amount","start":268.615,"end":268.935,"confidence":1.0,"punctuated_word":"amount","sentiment":"neutral","sentiment_score":0.16640329360961914},{"word":"of","start":268.935,"end":269.175,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.21425412595272064},{"word":"time","start":269.175,"end":269.675,"confidence":0.9885254,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.26272863149642944},{"word":"they","start":269.975,"end":270.13498,"confidence":1.0,"punctuated_word":"they","sentiment":"positive","sentiment_score":0.3992624282836914},{"word":"are","start":270.13498,"end":270.29498,"confidence":0.99902344,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.5191220045089722},{"word":"happy","start":270.29498,"end":270.615,"confidence":1.0,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.5174785852432251},{"word":"to","start":270.615,"end":270.775,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4561689794063568},{"word":"look","start":270.775,"end":271.01498,"confidence":1.0,"punctuated_word":"look","sentiment":"positive","sentiment_score":0.3909400701522827},{"word":"at","start":271.01498,"end":271.175,"confidence":0.99902344,"punctuated_word":"at","sentiment":"positive","sentiment_score":0.39758577942848206},{"word":"it","start":271.175,"end":271.335,"confidence":0.8547363,"punctuated_word":"it,","sentiment":"positive","sentiment_score":0.460732638835907},{"word":"especially","start":271.335,"end":271.655,"confidence":1.0,"punctuated_word":"especially","sentiment":"positive","sentiment_score":0.4601505398750305},{"word":"now","start":271.655,"end":271.895,"confidence":0.9951172,"punctuated_word":"now","sentiment":"positive","sentiment_score":0.4392644166946411},{"word":"when","start":271.895,"end":272.055,"confidence":0.9951172,"punctuated_word":"when","sentiment":"positive","sentiment_score":0.3662203848361969},{"word":"you","start":272.055,"end":272.13498,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3467155694961548},{"word":"don't","start":272.13498,"end":272.375,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.2420978844165802},{"word":"have","start":272.375,"end":272.535,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.18944330513477323},{"word":"any","start":272.535,"end":272.775,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.13985541462898254},{"word":"symptoms","start":272.775,"end":273.095,"confidence":1.0,"punctuated_word":"symptoms","sentiment":"neutral","sentiment_score":0.076531320810318},{"word":"or","start":273.095,"end":273.255,"confidence":0.99609375,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.17590446770191193},{"word":"issues","start":273.255,"end":273.57498,"confidence":1.0,"punctuated_word":"issues","sentiment":"neutral","sentiment_score":-0.021176323294639587},{"word":"with","start":273.57498,"end":273.735,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.12152209877967834},{"word":"it","start":273.735,"end":273.815,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.2059682160615921},{"word":"anymore","start":273.815,"end":274.29498,"confidence":0.9941406,"punctuated_word":"anymore,","sentiment":"neutral","sentiment_score":0.290044367313385},{"word":"which","start":274.29498,"end":274.535,"confidence":1.0,"punctuated_word":"which","sentiment":"positive","sentiment_score":0.3473462760448456},{"word":"is","start":274.535,"end":274.69498,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2936912178993225},{"word":"correct","start":274.69498,"end":275.19498,"confidence":0.98339844,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.3188347816467285},{"word":"sorry","start":276.13498,"end":276.63498,"confidence":0.6612549,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":0.22106710076332092},{"word":"what","start":276.935,"end":277.175,"confidence":0.9892578,"punctuated_word":"What","sentiment":"positive","sentiment_score":0.35238170623779297},{"word":"they","start":277.175,"end":277.335,"confidence":0.99902344,"punctuated_word":"they","sentiment":"positive","sentiment_score":0.342698872089386},{"word":"have","start":277.335,"end":277.735,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.31478914618492126},{"word":"said","start":277.735,"end":278.235,"confidence":1.0,"punctuated_word":"said","sentiment":"neutral","sentiment_score":0.3147089183330536},{"word":"is","start":278.375,"end":278.69498,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2047730982303619},{"word":"that","start":278.69498,"end":279.01498,"confidence":0.9892578,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.29945817589759827},{"word":"on","start":279.01498,"end":279.335,"confidence":0.9941406,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.33292317390441895},{"word":"the","start":279.335,"end":279.655,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.3210650384426117},{"word":"right","start":279.655,"end":280.155,"confidence":1.0,"punctuated_word":"right","sentiment":"positive","sentiment_score":0.36560994386672974},{"word":"wrist","start":280.455,"end":280.955,"confidence":0.98999023,"punctuated_word":"wrist,","sentiment":"neutral","sentiment_score":0.23289844393730164},{"word":"they","start":282.27,"end":282.51,"confidence":1.0,"punctuated_word":"they","sentiment":"positive","sentiment_score":0.463179349899292},{"word":"would","start":282.51,"end":282.83,"confidence":0.99902344,"punctuated_word":"would","sentiment":"positive","sentiment_score":0.48639705777168274},{"word":"be","start":282.83,"end":283.23,"confidence":0.9980469,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.5796691179275513},{"word":"happy","start":283.23,"end":283.71,"confidence":1.0,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.6288509964942932},{"word":"to","start":283.71,"end":283.95,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4951944649219513},{"word":"look","start":283.95,"end":284.19,"confidence":1.0,"punctuated_word":"look","sentiment":"positive","sentiment_score":0.4285269379615784},{"word":"at","start":284.19,"end":284.35,"confidence":1.0,"punctuated_word":"at","sentiment":"positive","sentiment_score":0.3958097994327545},{"word":"it","start":284.35,"end":284.85,"confidence":1.0,"punctuated_word":"it","sentiment":"positive","sentiment_score":0.43785360455513},{"word":"after","start":284.99,"end":285.38998,"confidence":0.99316406,"punctuated_word":"after","sentiment":"positive","sentiment_score":0.34408751130104065},{"word":"twelve","start":285.38998,"end":285.71,"confidence":1.0,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":0.2989465296268463},{"word":"months","start":285.71,"end":286.21,"confidence":0.763916,"punctuated_word":"months,","sentiment":"neutral","sentiment_score":0.2849014103412628},{"word":"so","start":286.43,"end":286.66998,"confidence":0.9536133,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.273340106010437},{"word":"not","start":286.66998,"end":286.99,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.2116727828979492},{"word":"too","start":286.99,"end":287.23,"confidence":1.0,"punctuated_word":"too","sentiment":"neutral","sentiment_score":0.15576887130737305},{"word":"long","start":287.23,"end":287.73,"confidence":0.97143555,"punctuated_word":"long.","sentiment":"neutral","sentiment_score":0.040943849831819534},{"word":"with","start":288.66998,"end":289.16998,"confidence":1.0,"punctuated_word":"With","sentiment":"neutral","sentiment_score":0.20720699429512024},{"word":"the","start":289.23,"end":289.55,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.19676978886127472},{"word":"left","start":289.55,"end":290.05,"confidence":1.0,"punctuated_word":"left","sentiment":"neutral","sentiment_score":0.24861599504947665},{"word":"wrist","start":290.35,"end":290.85,"confidence":0.99902344,"punctuated_word":"wrist,","sentiment":"neutral","sentiment_score":0.1630835086107254},{"word":"they","start":291.55,"end":291.79,"confidence":1.0,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.31033000349998474},{"word":"are","start":291.79,"end":291.95,"confidence":0.9951172,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.3893257081508637},{"word":"happy","start":291.95,"end":292.35,"confidence":1.0,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.5005018711090088},{"word":"to","start":292.35,"end":292.59,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.37464138865470886},{"word":"look","start":292.59,"end":292.83,"confidence":1.0,"punctuated_word":"look","sentiment":"positive","sentiment_score":0.48492631316185},{"word":"at","start":292.83,"end":292.99,"confidence":1.0,"punctuated_word":"at","sentiment":"positive","sentiment_score":0.43198123574256897},{"word":"it","start":292.99,"end":293.49,"confidence":1.0,"punctuated_word":"it","sentiment":"positive","sentiment_score":0.5038525462150574},{"word":"after","start":293.63,"end":293.95,"confidence":0.9970703,"punctuated_word":"after","sentiment":"positive","sentiment_score":0.46035176515579224},{"word":"twenty","start":293.95,"end":294.35,"confidence":1.0,"punctuated_word":"twenty","sentiment":"positive","sentiment_score":0.3886481523513794},{"word":"four","start":294.35,"end":294.66998,"confidence":1.0,"punctuated_word":"four","sentiment":"positive","sentiment_score":0.3913311660289765},{"word":"months","start":294.66998,"end":295.16998,"confidence":0.8088379,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":0.25886857509613037},{"word":"so","start":296.16498,"end":296.245,"confidence":0.8574219,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.08965033292770386},{"word":"a","start":296.245,"end":296.32498,"confidence":0.89746094,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07145091146230698},{"word":"little","start":296.32498,"end":296.565,"confidence":1.0,"punctuated_word":"little","sentiment":"neutral","sentiment_score":0.04730217158794403},{"word":"bit","start":296.565,"end":296.72498,"confidence":1.0,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":0.05438033491373062},{"word":"longer","start":296.72498,"end":297.04498,"confidence":1.0,"punctuated_word":"longer","sentiment":"neutral","sentiment_score":0.15571610629558563},{"word":"for","start":297.04498,"end":297.205,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0982414186000824},{"word":"that","start":297.205,"end":297.44498,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.19115014374256137},{"word":"one","start":297.44498,"end":297.94498,"confidence":0.99121094,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.14553868770599365},{"word":"the","start":299.525,"end":299.845,"confidence":0.9375,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.01583566702902317},{"word":"left","start":299.845,"end":300.245,"confidence":0.7178955,"punctuated_word":"left.","sentiment":"neutral","sentiment_score":0.030520210042595863},{"word":"yes","start":300.245,"end":300.745,"confidence":0.9909668,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.03698962926864624},{"word":"does","start":302.405,"end":302.72498,"confidence":0.9941406,"punctuated_word":"Does","sentiment":"neutral","sentiment_score":0.035100020468235016},{"word":"that","start":302.72498,"end":302.88498,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06816332042217255},{"word":"make","start":302.88498,"end":303.205,"confidence":0.97509766,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.03283834457397461},{"word":"sense","start":303.205,"end":303.60498,"confidence":0.9980469,"punctuated_word":"sense,","sentiment":"neutral","sentiment_score":0.031732574105262756},{"word":"donna","start":303.60498,"end":304.10498,"confidence":0.98535156,"punctuated_word":"Donna?","sentiment":"neutral","sentiment_score":0.05590038746595383},{"word":"yeah","start":305.685,"end":306.185,"confidence":0.97631836,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03346588462591171},{"word":"so","start":307.125,"end":307.625,"confidence":0.9069824,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.035440195351839066},{"word":"yeah","start":308.44,"end":308.84,"confidence":0.97631836,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.014285607263445854},{"word":"so","start":308.84,"end":309.08,"confidence":0.76123047,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.007108297199010849},{"word":"so","start":309.08,"end":309.47998,"confidence":0.9086914,"punctuated_word":"so,","sentiment":"neutral","sentiment_score":0.013416938483715056},{"word":"basically","start":309.47998,"end":309.96,"confidence":1.0,"punctuated_word":"basically,","sentiment":"neutral","sentiment_score":0.012201585806906223},{"word":"it's","start":309.96,"end":310.19998,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.013850992545485497},{"word":"one","start":310.19998,"end":310.44,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.03375212103128433},{"word":"of","start":310.44,"end":310.52,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.03350071981549263},{"word":"those","start":310.52,"end":310.75998,"confidence":1.0,"punctuated_word":"those","sentiment":"neutral","sentiment_score":0.06192993372678757},{"word":"things","start":310.75998,"end":311.08,"confidence":0.7788086,"punctuated_word":"things.","sentiment":"neutral","sentiment_score":0.04376957565546036},{"word":"great","start":311.08,"end":311.4,"confidence":0.99609375,"punctuated_word":"Great","sentiment":"positive","sentiment_score":0.5435842275619507},{"word":"things","start":311.4,"end":311.72,"confidence":0.609375,"punctuated_word":"things,","sentiment":"positive","sentiment_score":0.4412168860435486},{"word":"shoulders","start":311.72,"end":312.19998,"confidence":0.9819336,"punctuated_word":"shoulders","sentiment":"neutral","sentiment_score":0.24117378890514377},{"word":"removed","start":312.19998,"end":312.69998,"confidence":0.7595215,"punctuated_word":"removed.","sentiment":"positive","sentiment_score":0.3639139533042908},{"word":"but","start":313.15997,"end":313.4,"confidence":0.9436035,"punctuated_word":"But,","sentiment":"neutral","sentiment_score":0.08897532522678375},{"word":"obviously","start":313.4,"end":313.8,"confidence":1.0,"punctuated_word":"obviously,","sentiment":"neutral","sentiment_score":-0.007418377324938774},{"word":"because","start":313.8,"end":314.12,"confidence":1.0,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.035898979753255844},{"word":"you","start":314.12,"end":314.28,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.023629356175661087},{"word":"did","start":314.28,"end":314.44,"confidence":1.0,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.023330308496952057},{"word":"have","start":314.44,"end":314.68,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.04303773492574692},{"word":"some","start":314.68,"end":315.0,"confidence":0.9980469,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.040554072707891464},{"word":"symptoms","start":315.0,"end":315.5,"confidence":1.0,"punctuated_word":"symptoms","sentiment":"neutral","sentiment_score":-0.018623922020196915},{"word":"before","start":315.56,"end":315.96,"confidence":0.9980469,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.03428779914975166},{"word":"the","start":315.96,"end":316.12,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.003860846161842346},{"word":"application","start":316.12,"end":316.62,"confidence":1.0,"punctuated_word":"application","sentiment":"neutral","sentiment_score":0.007393702864646912},{"word":"was","start":316.75998,"end":317.08,"confidence":0.9970703,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.017082035541534424},{"word":"submitted","start":317.08,"end":317.58,"confidence":1.0,"punctuated_word":"submitted","sentiment":"neutral","sentiment_score":0.03085364401340485},{"word":"in","start":317.72,"end":317.96,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.0752178356051445},{"word":"2023","start":317.96,"end":319.18,"confidence":1.0,"punctuated_word":"2023","sentiment":"neutral","sentiment_score":0.08994702994823456},{"word":"and","start":319.4,"end":319.56,"confidence":0.5019531,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.028518158942461017},{"word":"they","start":319.56,"end":319.8,"confidence":0.9970703,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.022564444690942764},{"word":"got","start":319.8,"end":319.96,"confidence":0.76953125,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.03433287888765335},{"word":"those","start":319.96,"end":320.28,"confidence":0.9560547,"punctuated_word":"those","sentiment":"neutral","sentiment_score":0.03791423887014389},{"word":"reports","start":320.28,"end":320.78,"confidence":0.7585449,"punctuated_word":"reports,","sentiment":"neutral","sentiment_score":0.04007551819086075},{"word":"it","start":321.52502,"end":321.605,"confidence":0.7866211,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.1942476332187653},{"word":"is","start":321.605,"end":321.845,"confidence":0.8833008,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.34478574991226196},{"word":"good","start":321.845,"end":322.245,"confidence":0.85839844,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.4069453775882721},{"word":"because","start":322.245,"end":322.64502,"confidence":0.94921875,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.2982642948627472},{"word":"i","start":322.64502,"end":322.885,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.30262577533721924},{"word":"would","start":322.885,"end":323.20502,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.32686662673950195},{"word":"rather","start":323.20502,"end":323.70502,"confidence":1.0,"punctuated_word":"rather","sentiment":"neutral","sentiment_score":0.2504395544528961},{"word":"kind","start":323.765,"end":324.08502,"confidence":0.9560547,"punctuated_word":"kind","sentiment":"positive","sentiment_score":0.3777482211589813},{"word":"of","start":324.08502,"end":324.24503,"confidence":1.0,"punctuated_word":"of","sentiment":"positive","sentiment_score":0.4909292161464691},{"word":"rectifying","start":324.24503,"end":324.74503,"confidence":0.9946289,"punctuated_word":"rectifying","sentiment":"positive","sentiment_score":0.4409984946250915},{"word":"things","start":325.045,"end":325.445,"confidence":1.0,"punctuated_word":"things","sentiment":"positive","sentiment_score":0.3714906573295593},{"word":"now","start":325.445,"end":325.68503,"confidence":1.0,"punctuated_word":"now","sentiment":"positive","sentiment_score":0.46305590867996216},{"word":"and","start":325.68503,"end":325.845,"confidence":0.97314453,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.394703596830368},{"word":"get","start":325.845,"end":326.08502,"confidence":1.0,"punctuated_word":"get","sentiment":"positive","sentiment_score":0.4935903251171112},{"word":"it","start":326.08502,"end":326.24503,"confidence":0.9951172,"punctuated_word":"it","sentiment":"positive","sentiment_score":0.4590546488761902},{"word":"sorted","start":326.24503,"end":326.565,"confidence":0.99902344,"punctuated_word":"sorted","sentiment":"positive","sentiment_score":0.46969491243362427},{"word":"and","start":326.565,"end":326.725,"confidence":0.90283203,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2864531874656677},{"word":"then","start":326.725,"end":326.96503,"confidence":0.9941406,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.2296576201915741},{"word":"look","start":326.96503,"end":327.20502,"confidence":0.99902344,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.30298253893852234},{"word":"to","start":327.20502,"end":327.36502,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.30717024207115173},{"word":"review","start":327.36502,"end":327.765,"confidence":1.0,"punctuated_word":"review","sentiment":"neutral","sentiment_score":0.2002313137054443},{"word":"it","start":327.765,"end":328.005,"confidence":0.99316406,"punctuated_word":"it","sentiment":"positive","sentiment_score":0.3463534414768219},{"word":"and","start":328.005,"end":328.24503,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.24668213725090027},{"word":"remove","start":328.24503,"end":328.74503,"confidence":1.0,"punctuated_word":"remove","sentiment":"neutral","sentiment_score":0.2333526611328125},{"word":"it","start":328.80502,"end":328.96503,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.24591681361198425},{"word":"in","start":328.96503,"end":329.20502,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.2828676998615265},{"word":"twelve","start":329.20502,"end":329.52502,"confidence":1.0,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":0.28682541847229004},{"word":"and","start":329.52502,"end":329.685,"confidence":0.97265625,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2631523609161377},{"word":"twenty","start":329.685,"end":329.92502,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.30310580134391785},{"word":"four","start":329.92502,"end":330.165,"confidence":1.0,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.2500377893447876},{"word":"months'","start":330.165,"end":330.565,"confidence":0.82714844,"punctuated_word":"months'","sentiment":"neutral","sentiment_score":0.26852571964263916},{"word":"time","start":330.565,"end":331.065,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.2671698331832886},{"word":"than","start":331.36502,"end":331.86502,"confidence":0.43725586,"punctuated_word":"than","sentiment":"neutral","sentiment_score":0.10546830296516418},{"word":"let's","start":332.64502,"end":332.96503,"confidence":0.7138672,"punctuated_word":"let's","sentiment":"neutral","sentiment_score":-0.007109396159648895},{"word":"say","start":332.96503,"end":333.125,"confidence":1.0,"punctuated_word":"say","sentiment":"neutral","sentiment_score":0.016870029270648956},{"word":"we","start":333.125,"end":333.36502,"confidence":0.94921875,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.04769846796989441},{"word":"didn't","start":333.36502,"end":333.765,"confidence":1.0,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":0.06516508758068085},{"word":"find","start":333.765,"end":334.005,"confidence":0.99902344,"punctuated_word":"find","sentiment":"neutral","sentiment_score":0.03532232344150543},{"word":"this","start":334.005,"end":334.47,"confidence":0.84155273,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":0.12901225686073303},{"word":"and","start":334.55,"end":334.71,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.01601932942867279},{"word":"then","start":334.71,"end":334.87,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.008523821830749512},{"word":"let's","start":334.87,"end":335.19,"confidence":0.9951172,"punctuated_word":"let's","sentiment":"neutral","sentiment_score":0.0085238516330719},{"word":"say","start":335.19,"end":335.59,"confidence":1.0,"punctuated_word":"say","sentiment":"neutral","sentiment_score":0.013249356299638748},{"word":"you","start":335.59,"end":335.75,"confidence":0.94970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0058547742664813995},{"word":"were","start":335.75,"end":335.99,"confidence":0.99902344,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.010564472526311874},{"word":"to","start":335.99,"end":336.15,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.005511164665222168},{"word":"go","start":336.15,"end":336.31,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.02024400979280472},{"word":"on","start":336.31,"end":336.55,"confidence":0.7919922,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.03351720795035362},{"word":"claim","start":336.55,"end":337.05,"confidence":0.9921875,"punctuated_word":"claim","sentiment":"neutral","sentiment_score":-0.0031136125326156616},{"word":"and","start":337.99,"end":338.49,"confidence":0.97509766,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0012275204062461853},{"word":"needed","start":338.55,"end":338.87,"confidence":0.9873047,"punctuated_word":"needed","sentiment":"neutral","sentiment_score":0.06035677343606949},{"word":"to","start":338.87,"end":339.03,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04001064598560333},{"word":"claim","start":339.03,"end":339.27,"confidence":0.99902344,"punctuated_word":"claim","sentiment":"neutral","sentiment_score":0.005969330668449402},{"word":"on","start":339.27,"end":339.43,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.01191471517086029},{"word":"your","start":339.43,"end":339.75,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.01217374950647354},{"word":"wrist","start":339.75,"end":340.23,"confidence":0.70214844,"punctuated_word":"wrist,","sentiment":"neutral","sentiment_score":0.003657350316643715},{"word":"let's","start":340.23,"end":340.47,"confidence":0.99560547,"punctuated_word":"let's","sentiment":"neutral","sentiment_score":0.0010550916194915771},{"word":"say","start":340.47,"end":340.79,"confidence":0.8405762,"punctuated_word":"say,","sentiment":"neutral","sentiment_score":0.0610014982521534},{"word":"in","start":340.79,"end":340.95,"confidence":0.9970703,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.05278277769684792},{"word":"two","start":340.95,"end":341.19,"confidence":1.0,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.05589308962225914},{"word":"years'","start":341.19,"end":341.51,"confidence":0.8840332,"punctuated_word":"years'","sentiment":"neutral","sentiment_score":0.06824291497468948},{"word":"time","start":341.51,"end":341.83,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.12535208463668823},{"word":"when","start":341.83,"end":342.15,"confidence":0.7915039,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.05407495051622391},{"word":"when","start":342.15,"end":342.39,"confidence":0.99902344,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.024295184761285785},{"word":"the","start":342.39,"end":342.55,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.043397996574640274},{"word":"wrist","start":342.55,"end":342.87,"confidence":0.97314453,"punctuated_word":"wrist","sentiment":"neutral","sentiment_score":-0.02234305813908577},{"word":"can","start":342.87,"end":343.03,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1073501706123352},{"word":"be","start":343.03,"end":343.19,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.08629774302244186},{"word":"removed","start":343.19,"end":343.69,"confidence":0.94873047,"punctuated_word":"removed,","sentiment":"neutral","sentiment_score":0.04755069315433502},{"word":"everything","start":343.91,"end":344.41,"confidence":0.7449951,"punctuated_word":"everything,","sentiment":"neutral","sentiment_score":0.08559563755989075},{"word":"let's","start":344.71,"end":344.95,"confidence":0.9970703,"punctuated_word":"let's","sentiment":"neutral","sentiment_score":0.01181097887456417},{"word":"say","start":344.95,"end":345.11,"confidence":1.0,"punctuated_word":"say","sentiment":"neutral","sentiment_score":0.04039356857538223},{"word":"you","start":345.11,"end":345.27,"confidence":0.8598633,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03375846892595291},{"word":"needed","start":345.27,"end":345.43,"confidence":0.890625,"punctuated_word":"needed","sentiment":"neutral","sentiment_score":0.02750731259584427},{"word":"to","start":345.43,"end":345.59,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.009181946516036987},{"word":"go","start":345.59,"end":345.75,"confidence":0.9970703,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.02415531873703003},{"word":"on","start":345.75,"end":345.99,"confidence":0.81347656,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.031473834067583084},{"word":"claim","start":345.99,"end":346.31,"confidence":0.98291016,"punctuated_word":"claim","sentiment":"neutral","sentiment_score":-0.021739214658737183},{"word":"in","start":346.31,"end":346.47,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.01712709292769432},{"word":"two","start":346.47,"end":346.71,"confidence":1.0,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.029036957770586017},{"word":"years","start":346.71,"end":347.21,"confidence":0.8366699,"punctuated_word":"years,","sentiment":"neutral","sentiment_score":-0.006716785952448845},{"word":"and","start":347.985,"end":348.485,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.013953465968370438},{"word":"they","start":348.625,"end":348.865,"confidence":1.0,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.16899022459983826},{"word":"could","start":348.865,"end":349.025,"confidence":1.0,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.1916123479604721},{"word":"have","start":349.025,"end":349.26498,"confidence":0.88427734,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1475047618150711},{"word":"been","start":349.26498,"end":349.585,"confidence":0.5024414,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.1603563278913498},{"word":"potentially","start":349.585,"end":350.085,"confidence":0.9892578,"punctuated_word":"potentially","sentiment":"neutral","sentiment_score":-0.22063088417053223},{"word":"said","start":350.305,"end":350.705,"confidence":0.9951172,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":-0.18680793046951297},{"word":"well","start":350.705,"end":351.205,"confidence":0.99902344,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":-0.18543019890785217},{"word":"you","start":351.345,"end":351.585,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.20738697052001953},{"word":"didn't","start":351.585,"end":351.985,"confidence":1.0,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.19344520568847656},{"word":"disclose","start":351.985,"end":352.485,"confidence":0.99902344,"punctuated_word":"disclose","sentiment":"neutral","sentiment_score":-0.18839164078235623},{"word":"anything","start":352.54498,"end":353.04498,"confidence":0.89868164,"punctuated_word":"anything,","sentiment":"neutral","sentiment_score":-0.23299488425254825},{"word":"so","start":353.665,"end":353.905,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.21018770337104797},{"word":"therefore","start":353.905,"end":354.305,"confidence":0.60961914,"punctuated_word":"therefore,","sentiment":"neutral","sentiment_score":-0.19586898386478424},{"word":"we're","start":354.305,"end":354.54498,"confidence":1.0,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.26523247361183167},{"word":"not","start":354.54498,"end":354.705,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.17542937397956848},{"word":"gonna","start":354.705,"end":355.025,"confidence":0.9970703,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.18903592228889465},{"word":"pay","start":355.025,"end":355.26498,"confidence":1.0,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.2295360416173935},{"word":"it","start":355.26498,"end":355.76498,"confidence":0.98168945,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.16062214970588684},{"word":"so","start":356.465,"end":356.865,"confidence":0.99316406,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.03248320519924164},{"word":"it","start":356.865,"end":357.025,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.005484018474817276},{"word":"is","start":357.025,"end":357.345,"confidence":1.0,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.42517247796058655},{"word":"good","start":357.345,"end":357.845,"confidence":0.9716797,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.4402952492237091},{"word":"that","start":358.625,"end":358.865,"confidence":0.98291016,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.520789384841919},{"word":"we","start":358.865,"end":359.10498,"confidence":0.99902344,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.5291314125061035},{"word":"have","start":359.10498,"end":359.425,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.5496955513954163},{"word":"found","start":359.425,"end":359.665,"confidence":0.9428711,"punctuated_word":"found","sentiment":"positive","sentiment_score":0.6329251527786255},{"word":"it","start":359.665,"end":359.905,"confidence":0.80615234,"punctuated_word":"it","sentiment":"positive","sentiment_score":0.6789844632148743},{"word":"now","start":359.905,"end":360.145,"confidence":0.7194824,"punctuated_word":"now,","sentiment":"positive","sentiment_score":0.5793466567993164},{"word":"even","start":360.145,"end":360.385,"confidence":1.0,"punctuated_word":"even","sentiment":"neutral","sentiment_score":0.3002990186214447},{"word":"though","start":360.385,"end":360.54498,"confidence":1.0,"punctuated_word":"though","sentiment":"neutral","sentiment_score":0.15860489010810852},{"word":"it","start":360.54498,"end":360.81,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.33302944898605347},{"word":"seems","start":360.88998,"end":361.05,"confidence":1.0,"punctuated_word":"seems","sentiment":"neutral","sentiment_score":0.1821850389242172},{"word":"a","start":361.05,"end":361.21,"confidence":0.97802734,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.18734288215637207},{"word":"little","start":361.21,"end":361.29,"confidence":1.0,"punctuated_word":"little","sentiment":"neutral","sentiment_score":0.08187401294708252},{"word":"bit","start":361.29,"end":361.53,"confidence":1.0,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":0.07665227353572845},{"word":"painful","start":361.53,"end":362.01,"confidence":0.88623047,"punctuated_word":"painful.","sentiment":"neutral","sentiment_score":0.20753495395183563},{"word":"it","start":362.01,"end":362.25,"confidence":0.99902344,"punctuated_word":"It","sentiment":"positive","sentiment_score":0.4645341634750366},{"word":"is","start":362.25,"end":362.41,"confidence":1.0,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.4976322948932648},{"word":"good","start":362.41,"end":362.73,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.5078263282775879},{"word":"because","start":362.73,"end":363.05,"confidence":0.94384766,"punctuated_word":"because","sentiment":"positive","sentiment_score":0.4615355432033539},{"word":"we","start":363.05,"end":363.21,"confidence":1.0,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.5236794948577881},{"word":"want","start":363.21,"end":363.45,"confidence":0.9980469,"punctuated_word":"want","sentiment":"positive","sentiment_score":0.5170718431472778},{"word":"all","start":363.45,"end":363.61,"confidence":1.0,"punctuated_word":"all","sentiment":"positive","sentiment_score":0.4964604079723358},{"word":"the","start":363.61,"end":363.77,"confidence":0.9980469,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.49287787079811096},{"word":"information","start":363.77,"end":364.27,"confidence":0.99902344,"punctuated_word":"information","sentiment":"positive","sentiment_score":0.5488735437393188},{"word":"so","start":364.41,"end":364.57,"confidence":0.9921875,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.3929048776626587},{"word":"that","start":364.57,"end":364.81,"confidence":1.0,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.3761672079563141},{"word":"we","start":364.81,"end":364.97,"confidence":1.0,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.3967750370502472},{"word":"can","start":364.97,"end":365.13,"confidence":1.0,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.35628533363342285},{"word":"make","start":365.13,"end":365.29,"confidence":1.0,"punctuated_word":"make","sentiment":"positive","sentiment_score":0.3612058460712433},{"word":"sure","start":365.29,"end":365.61,"confidence":1.0,"punctuated_word":"sure","sentiment":"positive","sentiment_score":0.3618031144142151},{"word":"there's","start":365.61,"end":365.93,"confidence":1.0,"punctuated_word":"there's","sentiment":"positive","sentiment_score":0.3521602153778076},{"word":"no","start":365.93,"end":366.43,"confidence":0.984375,"punctuated_word":"no,","sentiment":"neutral","sentiment_score":0.24360060691833496},{"word":"like","start":366.81,"end":367.21,"confidence":0.9980469,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.27783820033073425},{"word":"nondisclosure","start":367.21,"end":367.71,"confidence":0.93815106,"punctuated_word":"nondisclosure","sentiment":"neutral","sentiment_score":0.2623397409915924},{"word":"or","start":368.33,"end":368.73,"confidence":0.99609375,"punctuated_word":"or","sentiment":"positive","sentiment_score":0.35162097215652466},{"word":"or","start":368.73,"end":369.23,"confidence":0.9892578,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.2647126317024231},{"word":"different","start":369.85,"end":370.33,"confidence":0.9980469,"punctuated_word":"different","sentiment":"neutral","sentiment_score":0.33201953768730164},{"word":"information","start":370.33,"end":370.83,"confidence":1.0,"punctuated_word":"information.","sentiment":"neutral","sentiment_score":0.2787356972694397},{"word":"does","start":371.29,"end":371.53,"confidence":1.0,"punctuated_word":"Does","sentiment":"neutral","sentiment_score":0.05291622132062912},{"word":"that","start":371.53,"end":371.69,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.08660005778074265},{"word":"make","start":371.69,"end":371.93,"confidence":0.9980469,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.03641894087195397},{"word":"sense","start":371.93,"end":372.16998,"confidence":0.9511719,"punctuated_word":"sense,","sentiment":"neutral","sentiment_score":0.018366219475865364},{"word":"donna","start":372.16998,"end":372.66998,"confidence":0.9802246,"punctuated_word":"Donna?","sentiment":"neutral","sentiment_score":0.02475735917687416},{"word":"yep","start":374.105,"end":374.605,"confidence":0.861084,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0338725671172142},{"word":"yeah","start":376.185,"end":376.685,"confidence":0.7915039,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.005013703368604183},{"word":"correct","start":385.8,"end":386.28,"confidence":0.829834,"punctuated_word":"Correct.","sentiment":"neutral","sentiment_score":0.0005016922950744629},{"word":"yep","start":386.28,"end":386.68,"confidence":0.9692383,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.009726358577609062},{"word":"so","start":386.68,"end":387.18,"confidence":0.98095703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.025536227971315384},{"word":"correct","start":388.77,"end":389.27,"confidence":0.9951172,"punctuated_word":"Correct.","sentiment":"neutral","sentiment_score":-0.054734230041503906},{"word":"correct","start":398.61502,"end":399.015,"confidence":0.91015625,"punctuated_word":"Correct.","sentiment":"neutral","sentiment_score":-0.02491180971264839},{"word":"so","start":399.015,"end":399.33502,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0343019962310791},{"word":"right","start":399.33502,"end":399.575,"confidence":0.97314453,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.027693960815668103},{"word":"now","start":399.575,"end":399.815,"confidence":0.8544922,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":-0.028524383902549744},{"word":"what","start":399.815,"end":400.05502,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.019216462969779968},{"word":"would","start":400.05502,"end":400.295,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.018187370151281357},{"word":"happen","start":400.295,"end":400.695,"confidence":0.7237549,"punctuated_word":"happen,","sentiment":"neutral","sentiment_score":-0.019890230149030685},{"word":"if","start":400.695,"end":400.855,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.019112370908260345},{"word":"something","start":400.855,"end":401.095,"confidence":1.0,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.03182835131883621},{"word":"happened","start":401.095,"end":401.415,"confidence":0.7373047,"punctuated_word":"happened","sentiment":"neutral","sentiment_score":-0.03616193309426308},{"word":"to","start":401.415,"end":401.575,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02358059212565422},{"word":"your","start":401.575,"end":401.73502,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0003532581031322479},{"word":"shoulder","start":401.73502,"end":402.23502,"confidence":0.9980469,"punctuated_word":"shoulder,","sentiment":"neutral","sentiment_score":0.007894957438111305},{"word":"you're","start":402.375,"end":402.61502,"confidence":0.9970703,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.042841725051403046},{"word":"fine","start":402.61502,"end":402.935,"confidence":1.0,"punctuated_word":"fine","sentiment":"neutral","sentiment_score":0.04061347991228104},{"word":"because","start":402.935,"end":403.17502,"confidence":0.49609375,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.052303463220596313},{"word":"that","start":403.17502,"end":403.33502,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06790037453174591},{"word":"one","start":403.33502,"end":403.49503,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.04807458817958832},{"word":"has","start":403.49503,"end":403.73502,"confidence":0.99121094,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.03345918282866478},{"word":"been","start":403.73502,"end":403.975,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.0427335649728775},{"word":"removed","start":403.975,"end":404.475,"confidence":0.9951172,"punctuated_word":"removed.","sentiment":"neutral","sentiment_score":0.0037446990609169006},{"word":"if","start":404.855,"end":405.015,"confidence":0.9980469,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.04213877767324448},{"word":"anything","start":405.015,"end":405.415,"confidence":1.0,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":-0.04421936720609665},{"word":"happens","start":405.415,"end":405.655,"confidence":0.58203125,"punctuated_word":"happens","sentiment":"neutral","sentiment_score":-0.07442255318164825},{"word":"it","start":408.215,"end":408.45502,"confidence":0.9267578,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.022630132734775543},{"word":"says","start":408.45502,"end":408.77502,"confidence":0.94921875,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.024401145055890083},{"word":"here","start":408.77502,"end":408.935,"confidence":0.96972656,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.016586601734161377},{"word":"that","start":408.935,"end":409.435,"confidence":0.95410156,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.026495736092329025},{"word":"a","start":409.495,"end":409.73502,"confidence":0.42211914,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.023322906345129013},{"word":"shoulder","start":409.73502,"end":410.23502,"confidence":0.9951172,"punctuated_word":"shoulder","sentiment":"neutral","sentiment_score":-0.03545312583446503},{"word":"has","start":410.375,"end":410.535,"confidence":1.0,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.016762683168053627},{"word":"been","start":410.535,"end":411.035,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.010777831077575684},{"word":"reviewed","start":411.33502,"end":411.655,"confidence":0.86035156,"punctuated_word":"reviewed","sentiment":"neutral","sentiment_score":-0.008248142898082733},{"word":"and","start":411.655,"end":411.89502,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.02091136947274208},{"word":"removed","start":411.89502,"end":412.39502,"confidence":0.99902344,"punctuated_word":"removed.","sentiment":"neutral","sentiment_score":-0.023393860086798668},{"word":"sorry","start":413.06998,"end":413.31,"confidence":0.9758301,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.020502682775259014},{"word":"i","start":413.31,"end":413.71,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08007752895355225},{"word":"will","start":413.71,"end":413.87,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.08949931710958481},{"word":"get","start":413.87,"end":414.27,"confidence":0.99316406,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.09391117841005324},{"word":"jack","start":414.27,"end":414.66998,"confidence":0.98828125,"punctuated_word":"Jack,","sentiment":"neutral","sentiment_score":0.10255683958530426},{"word":"my","start":414.66998,"end":414.90997,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.0976131558418274},{"word":"colleague","start":414.90997,"end":415.31,"confidence":0.9667969,"punctuated_word":"colleague,","sentiment":"neutral","sentiment_score":0.10229012370109558},{"word":"to","start":415.31,"end":415.47,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0643785148859024},{"word":"triple","start":415.47,"end":415.78998,"confidence":0.99902344,"punctuated_word":"triple","sentiment":"neutral","sentiment_score":0.05451256409287453},{"word":"check","start":415.78998,"end":416.27,"confidence":0.7980957,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":0.01400897465646267},{"word":"but","start":416.27,"end":416.59,"confidence":0.9243164,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.102248415350914},{"word":"from","start":416.59,"end":416.83,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.16178254783153534},{"word":"what","start":416.83,"end":416.99,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.10202233493328094},{"word":"i","start":416.99,"end":417.06998,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1252874732017517},{"word":"can","start":417.06998,"end":417.31,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.11907097697257996},{"word":"see","start":417.31,"end":417.62997,"confidence":0.9970703,"punctuated_word":"see,","sentiment":"neutral","sentiment_score":0.15289685130119324},{"word":"it","start":417.62997,"end":417.71,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.19769826531410217},{"word":"looks","start":417.71,"end":418.03,"confidence":1.0,"punctuated_word":"looks","sentiment":"neutral","sentiment_score":0.14147643744945526},{"word":"like","start":418.03,"end":418.11,"confidence":0.79248047,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.15557491779327393},{"word":"both","start":418.11,"end":418.43,"confidence":0.9873047,"punctuated_word":"both","sentiment":"neutral","sentiment_score":0.194951593875885},{"word":"shoulders","start":418.43,"end":418.90997,"confidence":0.76416016,"punctuated_word":"shoulders,","sentiment":"neutral","sentiment_score":0.17328616976737976},{"word":"so","start":418.90997,"end":419.15,"confidence":0.9892578,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.2223773896694183},{"word":"you're","start":419.15,"end":419.38998,"confidence":0.9975586,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.246680349111557},{"word":"good","start":419.38998,"end":419.88998,"confidence":0.9946289,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.16631828248500824},{"word":"but","start":420.75,"end":420.99,"confidence":0.64697266,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.14942964911460876},{"word":"i","start":420.99,"end":421.15,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.22102949023246765},{"word":"will","start":421.15,"end":421.38998,"confidence":0.9970703,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.2336348593235016},{"word":"get","start":421.38998,"end":421.71,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.26902079582214355},{"word":"jack","start":421.71,"end":422.03,"confidence":0.99902344,"punctuated_word":"Jack","sentiment":"neutral","sentiment_score":0.2752234935760498},{"word":"to","start":422.03,"end":422.11,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.32644563913345337},{"word":"put","start":422.11,"end":422.34998,"confidence":1.0,"punctuated_word":"put","sentiment":"positive","sentiment_score":0.342691570520401},{"word":"it","start":422.34998,"end":422.50998,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.29502251744270325},{"word":"in","start":422.50998,"end":422.75,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.2963997721672058},{"word":"writing","start":422.75,"end":423.25,"confidence":0.44360352,"punctuated_word":"writing","sentiment":"neutral","sentiment_score":0.2538532614707947},{"word":"for","start":423.62997,"end":423.94998,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2596701383590698},{"word":"you","start":423.94998,"end":424.27,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.19369758665561676},{"word":"just","start":424.27,"end":424.59,"confidence":0.9819336,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.23398740589618683},{"word":"to","start":424.59,"end":424.75,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.16959790885448456},{"word":"make","start":424.75,"end":424.90997,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.1998899281024933},{"word":"sure","start":424.90997,"end":425.06998,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.22909550368785855},{"word":"because","start":425.06998,"end":425.22998,"confidence":0.5019531,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.2773767113685608},{"word":"it","start":425.22998,"end":425.38998,"confidence":0.9921875,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.29120171070098877},{"word":"looks","start":425.38998,"end":425.62997,"confidence":1.0,"punctuated_word":"looks","sentiment":"neutral","sentiment_score":0.2134173959493637},{"word":"like","start":425.62997,"end":425.78998,"confidence":0.99902344,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.2921871244907379},{"word":"there's","start":425.78998,"end":426.03,"confidence":0.9995117,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.23234409093856812},{"word":"no","start":426.03,"end":426.18997,"confidence":1.0,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.19059650599956512},{"word":"shoulder","start":426.18997,"end":426.59,"confidence":0.99902344,"punctuated_word":"shoulder","sentiment":"neutral","sentiment_score":0.08193417638540268},{"word":"exclusion","start":426.59,"end":427.09,"confidence":0.9824219,"punctuated_word":"exclusion,","sentiment":"neutral","sentiment_score":0.1935518980026245},{"word":"which","start":427.585,"end":427.82498,"confidence":0.75097656,"punctuated_word":"which","sentiment":"positive","sentiment_score":0.5172927379608154},{"word":"is","start":427.82498,"end":427.905,"confidence":1.0,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.6307901740074158},{"word":"great","start":427.905,"end":428.405,"confidence":0.9902344,"punctuated_word":"great.","sentiment":"positive","sentiment_score":0.5924530029296875},{"word":"so","start":428.465,"end":428.625,"confidence":0.9921875,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.09752774983644484},{"word":"they","start":428.625,"end":428.705,"confidence":0.47753906,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.13035698235034943},{"word":"are","start":428.705,"end":428.78497,"confidence":0.8989258,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.1043226569890976},{"word":"yes","start":430.625,"end":431.125,"confidence":0.9980469,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.052209388464689255},{"word":"correct","start":432.54498,"end":433.04498,"confidence":0.99902344,"punctuated_word":"Correct.","sentiment":"neutral","sentiment_score":0.029622213914990425},{"word":"correct","start":435.26498,"end":435.76498,"confidence":1.0,"punctuated_word":"Correct.","sentiment":"neutral","sentiment_score":-0.06107409670948982},{"word":"no","start":436.94498,"end":437.44498,"confidence":0.9980469,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.025135811418294907},{"word":"no","start":438.38498,"end":438.78497,"confidence":0.99316406,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.045903727412223816},{"word":"sorry","start":438.78497,"end":439.26498,"confidence":0.9802246,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.03923173248767853},{"word":"what","start":439.26498,"end":439.50497,"confidence":0.6381836,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.030040664598345757},{"word":"so","start":439.745,"end":439.82498,"confidence":0.70336914,"punctuated_word":"so,","sentiment":"neutral","sentiment_score":-0.022818610072135925},{"word":"yeah","start":439.82498,"end":440.065,"confidence":0.98535156,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.017444506287574768},{"word":"basically","start":440.065,"end":440.465,"confidence":0.97753906,"punctuated_word":"basically,","sentiment":"neutral","sentiment_score":-0.010773750953376291},{"word":"what","start":440.465,"end":440.705,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.01026294007897377},{"word":"would","start":440.705,"end":440.865,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.003983724862337112},{"word":"happen","start":440.865,"end":441.26498,"confidence":1.0,"punctuated_word":"happen","sentiment":"neutral","sentiment_score":-0.008940480649471283},{"word":"is","start":441.26498,"end":441.585,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.002457156777381897},{"word":"it","start":441.585,"end":441.66498,"confidence":0.99316406,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.024900272488594055},{"word":"would","start":441.66498,"end":441.985,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.020729321986436844},{"word":"only","start":441.985,"end":442.38498,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.02650173380970955},{"word":"be","start":442.38498,"end":442.88498,"confidence":0.99609375,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.027072377502918243},{"word":"right","start":443.31,"end":443.55002,"confidence":0.99902344,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.045830078423023224},{"word":"wrist","start":443.55002,"end":444.05002,"confidence":0.9477539,"punctuated_word":"wrist,","sentiment":"neutral","sentiment_score":-0.05155528336763382},{"word":"and","start":444.59,"end":444.75,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.03263743221759796},{"word":"that","start":444.75,"end":444.91,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.03187126666307449},{"word":"will","start":444.91,"end":445.07,"confidence":0.79833984,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.0354355163872242},{"word":"be","start":445.07,"end":445.31,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.0231514610350132},{"word":"due","start":445.31,"end":445.55002,"confidence":1.0,"punctuated_word":"due","sentiment":"neutral","sentiment_score":-0.04463300108909607},{"word":"to","start":445.55002,"end":445.71002,"confidence":0.9951172,"punctuated_word":"to,","sentiment":"neutral","sentiment_score":-0.0362415686249733},{"word":"like","start":445.71002,"end":445.87,"confidence":1.0,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.05586101114749909},{"word":"the","start":445.87,"end":446.03,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07432537525892258},{"word":"preexisting","start":446.03,"end":446.53,"confidence":0.97314453,"punctuated_word":"preexisting","sentiment":"neutral","sentiment_score":-0.0601351372897625},{"word":"condition","start":446.75,"end":447.15,"confidence":0.9177246,"punctuated_word":"condition.","sentiment":"neutral","sentiment_score":-0.05995931476354599},{"word":"so","start":447.15,"end":447.39,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.012833841145038605},{"word":"if","start":447.39,"end":447.63,"confidence":0.8991699,"punctuated_word":"if,","sentiment":"neutral","sentiment_score":-0.03508308529853821},{"word":"let's","start":447.63,"end":447.87,"confidence":1.0,"punctuated_word":"let's","sentiment":"neutral","sentiment_score":-0.034708667546510696},{"word":"say","start":447.87,"end":448.19,"confidence":0.99658203,"punctuated_word":"say,","sentiment":"neutral","sentiment_score":-0.036451857537031174},{"word":"you","start":448.19,"end":448.35,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06484638154506683},{"word":"have","start":448.35,"end":448.83002,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.06051456928253174},{"word":"a","start":448.83002,"end":449.15,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06168098747730255},{"word":"car","start":449.15,"end":449.47,"confidence":1.0,"punctuated_word":"car","sentiment":"neutral","sentiment_score":-0.06453818082809448},{"word":"accident","start":449.47,"end":449.97,"confidence":1.0,"punctuated_word":"accident","sentiment":"neutral","sentiment_score":-0.06124291196465492},{"word":"and","start":450.43,"end":450.67,"confidence":0.8613281,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.06576166301965714},{"word":"your","start":450.67,"end":450.99002,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.09243303537368774},{"word":"wrist","start":450.99002,"end":451.49002,"confidence":0.9863281,"punctuated_word":"wrist","sentiment":"neutral","sentiment_score":-0.1280341595411301},{"word":"gets","start":451.63,"end":452.13,"confidence":0.9873047,"punctuated_word":"gets","sentiment":"neutral","sentiment_score":-0.09131276607513428},{"word":"injured","start":453.71002,"end":454.21002,"confidence":0.9951172,"punctuated_word":"injured","sentiment":"neutral","sentiment_score":-0.11167871952056883},{"word":"during","start":454.27002,"end":454.59,"confidence":1.0,"punctuated_word":"during","sentiment":"neutral","sentiment_score":-0.1074649691581726},{"word":"the","start":454.59,"end":454.75,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06754011660814285},{"word":"car","start":454.75,"end":455.07,"confidence":1.0,"punctuated_word":"car","sentiment":"neutral","sentiment_score":-0.05777592211961746},{"word":"accident","start":455.07,"end":455.57,"confidence":0.9680176,"punctuated_word":"accident,","sentiment":"neutral","sentiment_score":-0.04663780704140663},{"word":"that","start":456.11002,"end":456.27002,"confidence":0.9921875,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.03977229073643685},{"word":"would","start":456.27002,"end":456.51,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.014900535345077516},{"word":"have","start":456.51,"end":456.67,"confidence":0.8574219,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.014015305787324904},{"word":"happened","start":456.67,"end":457.17,"confidence":1.0,"punctuated_word":"happened","sentiment":"neutral","sentiment_score":-0.030691154301166534},{"word":"to","start":457.39,"end":457.47,"confidence":0.49414062,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.016776327043771744},{"word":"anybody","start":457.47,"end":457.97,"confidence":0.9333496,"punctuated_word":"anybody,","sentiment":"neutral","sentiment_score":0.0034619420766830444},{"word":"right","start":458.19,"end":458.69,"confidence":0.9995117,"punctuated_word":"right,","sentiment":"neutral","sentiment_score":0.01909223385155201},{"word":"irrespective","start":459.01498,"end":459.51498,"confidence":0.99609375,"punctuated_word":"irrespective","sentiment":"neutral","sentiment_score":0.010750379413366318},{"word":"of","start":459.735,"end":459.975,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.015903212130069733},{"word":"your","start":459.975,"end":460.13498,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.011888042092323303},{"word":"preexisting","start":460.13498,"end":460.63498,"confidence":0.9739583,"punctuated_word":"preexisting","sentiment":"neutral","sentiment_score":0.017751771956682205},{"word":"condition","start":460.775,"end":461.275,"confidence":0.890625,"punctuated_word":"condition,","sentiment":"neutral","sentiment_score":0.0070431046187877655},{"word":"then","start":461.655,"end":461.895,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.0346207469701767},{"word":"you're","start":461.895,"end":462.13498,"confidence":0.9951172,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.02546454779803753},{"word":"covered","start":462.13498,"end":462.615,"confidence":0.9914551,"punctuated_word":"covered.","sentiment":"neutral","sentiment_score":-0.0061063095927238464},{"word":"so","start":462.615,"end":462.85498,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.008503396064043045},{"word":"it's","start":462.85498,"end":463.095,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.0007233557989820838},{"word":"more","start":463.095,"end":463.415,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.0011783838272094729},{"word":"in","start":463.415,"end":463.655,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.000018715858459472656},{"word":"regards","start":463.655,"end":464.155,"confidence":0.99316406,"punctuated_word":"regards","sentiment":"neutral","sentiment_score":0.00565166212618351},{"word":"to","start":464.375,"end":464.875,"confidence":0.9301758,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.01139487326145172},{"word":"the","start":465.095,"end":465.255,"confidence":0.8720703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.014112427830696106},{"word":"preexisting","start":465.255,"end":465.755,"confidence":1.0,"punctuated_word":"preexisting","sentiment":"neutral","sentiment_score":-0.006280179135501385},{"word":"condition","start":466.13498,"end":466.63498,"confidence":0.98950195,"punctuated_word":"condition.","sentiment":"neutral","sentiment_score":-0.01724407449364662},{"word":"so","start":468.055,"end":468.555,"confidence":0.81030273,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.00978144071996212},{"word":"exactly","start":472.55002,"end":473.05002,"confidence":0.9519043,"punctuated_word":"exactly,","sentiment":"neutral","sentiment_score":0.00750308483839035},{"word":"if","start":473.67,"end":473.91,"confidence":0.61279297,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0201116856187582},{"word":"that's","start":473.91,"end":474.41,"confidence":0.9614258,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.011210835538804533},{"word":"correct","start":477.19,"end":477.67,"confidence":0.9724121,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.0059373341500759125},{"word":"so","start":477.67,"end":477.83002,"confidence":0.984375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0025853775441646576},{"word":"if","start":477.83002,"end":477.91,"confidence":0.88183594,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.008269146084785461},{"word":"that","start":477.91,"end":478.15,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.014298565685749054},{"word":"is","start":478.15,"end":478.31,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.012983564287424088},{"word":"completely","start":478.31,"end":478.81,"confidence":1.0,"punctuated_word":"completely","sentiment":"neutral","sentiment_score":-0.003682941198348999},{"word":"unrelated","start":478.95,"end":479.45,"confidence":1.0,"punctuated_word":"unrelated","sentiment":"neutral","sentiment_score":-0.04778432846069336},{"word":"to","start":479.91,"end":480.41,"confidence":0.97265625,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05424882471561432},{"word":"the","start":480.79,"end":480.95,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03875783830881119},{"word":"preexisting","start":480.95,"end":481.45,"confidence":0.97477216,"punctuated_word":"preexisting","sentiment":"neutral","sentiment_score":-0.024967189878225327},{"word":"condition","start":481.75,"end":482.25,"confidence":0.76049805,"punctuated_word":"condition,","sentiment":"neutral","sentiment_score":0.01743316277861595},{"word":"yeah","start":485.83502,"end":485.995,"confidence":0.98339844,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04303382337093353},{"word":"sorry","start":485.995,"end":486.39502,"confidence":0.7841797,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.019793137907981873},{"word":"it","start":486.39502,"end":486.55502,"confidence":0.9970703,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.07877509295940399},{"word":"is","start":486.55502,"end":486.795,"confidence":0.9560547,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0978715643286705},{"word":"a","start":486.795,"end":486.95502,"confidence":0.8408203,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.10994617640972136},{"word":"little","start":486.95502,"end":487.195,"confidence":0.96777344,"punctuated_word":"little","sentiment":"neutral","sentiment_score":-0.13325519859790802},{"word":"it","start":487.355,"end":487.515,"confidence":0.9760742,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.17872752249240875},{"word":"gets","start":487.515,"end":487.755,"confidence":0.99609375,"punctuated_word":"gets","sentiment":"neutral","sentiment_score":-0.19980525970458984},{"word":"a","start":487.755,"end":487.83502,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.182929664850235},{"word":"little","start":487.83502,"end":488.075,"confidence":1.0,"punctuated_word":"little","sentiment":"neutral","sentiment_score":-0.17373669147491455},{"word":"bit","start":488.075,"end":488.155,"confidence":0.9902344,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.18157842755317688},{"word":"messy","start":488.155,"end":488.655,"confidence":0.7585449,"punctuated_word":"messy.","sentiment":"neutral","sentiment_score":-0.2059501111507416},{"word":"but","start":489.435,"end":489.755,"confidence":0.8676758,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.02776520699262619},{"word":"the","start":489.755,"end":489.915,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.026086151599884033},{"word":"good","start":489.915,"end":490.155,"confidence":1.0,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.1536974310874939},{"word":"thing","start":490.155,"end":490.39502,"confidence":1.0,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":0.27263495326042175},{"word":"is","start":490.39502,"end":490.715,"confidence":0.98583984,"punctuated_word":"is,","sentiment":"neutral","sentiment_score":0.24165670573711395},{"word":"like","start":490.715,"end":490.875,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.24382147192955017},{"word":"i","start":490.875,"end":491.035,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.18221066892147064},{"word":"said","start":491.035,"end":491.355,"confidence":0.9995117,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":0.32157811522483826},{"word":"shoulders","start":491.355,"end":491.83502,"confidence":0.9741211,"punctuated_word":"shoulders","sentiment":"neutral","sentiment_score":0.11625520139932632},{"word":"is","start":491.83502,"end":491.995,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.25442835688591003},{"word":"removed","start":491.995,"end":492.475,"confidence":0.9645996,"punctuated_word":"removed.","sentiment":"neutral","sentiment_score":0.1306358128786087},{"word":"now","start":492.475,"end":492.635,"confidence":0.7104492,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":0.13534265756607056},{"word":"i'll","start":492.635,"end":492.795,"confidence":0.5410156,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.13054192066192627},{"word":"like","start":492.95502,"end":493.11502,"confidence":0.99902344,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.12456952035427094},{"word":"i","start":493.11502,"end":493.195,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.10520482063293456},{"word":"said","start":493.195,"end":493.355,"confidence":1.0,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":0.12649329006671906},{"word":"i'll","start":493.355,"end":493.515,"confidence":0.99902344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1472095400094986},{"word":"get","start":493.515,"end":493.755,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.14305254817008972},{"word":"jack","start":493.755,"end":493.995,"confidence":0.9790039,"punctuated_word":"Jack","sentiment":"neutral","sentiment_score":0.07708703726530075},{"word":"to","start":493.995,"end":494.075,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.14377199113368988},{"word":"put","start":494.075,"end":494.23502,"confidence":1.0,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.15521180629730225},{"word":"it","start":494.23502,"end":494.315,"confidence":0.9790039,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.12853842973709106},{"word":"in","start":494.315,"end":494.555,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.1542651355266571},{"word":"writing","start":494.555,"end":494.95502,"confidence":0.9770508,"punctuated_word":"writing","sentiment":"neutral","sentiment_score":0.1700197160243988},{"word":"for","start":494.95502,"end":495.11502,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.14680539071559906},{"word":"you","start":495.11502,"end":495.61502,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.14397680759429932},{"word":"just","start":495.915,"end":496.075,"confidence":0.9404297,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1588960736989975},{"word":"to","start":496.075,"end":496.23502,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.13811156153678894},{"word":"make","start":496.23502,"end":496.315,"confidence":0.9980469,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.0962688773870468},{"word":"sure","start":496.315,"end":496.555,"confidence":0.9970703,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.10683085024356842},{"word":"it's","start":496.555,"end":496.715,"confidence":0.9975586,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.11336347460746764},{"word":"both","start":496.715,"end":496.95502,"confidence":0.99316406,"punctuated_word":"both","sentiment":"neutral","sentiment_score":0.11751525849103928},{"word":"shoulders","start":496.95502,"end":497.45502,"confidence":0.94628906,"punctuated_word":"shoulders.","sentiment":"neutral","sentiment_score":0.1202063038945198},{"word":"i","start":497.67502,"end":497.83502,"confidence":0.7480469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08113280683755875},{"word":"believe","start":497.83502,"end":498.23502,"confidence":0.9970703,"punctuated_word":"believe","sentiment":"neutral","sentiment_score":0.055104441940784454},{"word":"so","start":498.23502,"end":498.475,"confidence":0.96972656,"punctuated_word":"so,","sentiment":"neutral","sentiment_score":0.09337566792964937},{"word":"but","start":498.475,"end":498.635,"confidence":0.99316406,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.06934092938899994},{"word":"i","start":498.635,"end":498.715,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06059568375349045},{"word":"want","start":498.715,"end":499.035,"confidence":0.5839844,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.07975134253501892},{"word":"to","start":499.035,"end":499.47,"confidence":0.9116211,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.060831014066934586},{"word":"triple","start":499.55,"end":499.71,"confidence":0.97509766,"punctuated_word":"triple","sentiment":"neutral","sentiment_score":0.05294320732355118},{"word":"check","start":499.71,"end":499.95,"confidence":0.9980469,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.029373519122600555},{"word":"for","start":499.95,"end":500.45,"confidence":0.82128906,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.02724338322877884},{"word":"sure","start":501.15002,"end":501.65002,"confidence":0.9995117,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":0.05876874551177025},{"word":"right","start":502.35,"end":502.67,"confidence":0.68603516,"punctuated_word":"Right","sentiment":"neutral","sentiment_score":0.029990941286087036},{"word":"wrist","start":502.67,"end":503.17,"confidence":0.99121094,"punctuated_word":"wrist","sentiment":"neutral","sentiment_score":-0.060257576406002045},{"word":"will","start":503.87,"end":504.11002,"confidence":0.99121094,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.02115040272474289},{"word":"be","start":504.11002,"end":504.27,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.015541523694992064},{"word":"an","start":504.27,"end":504.43,"confidence":0.9902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.010573819279670715},{"word":"exclusion","start":504.43,"end":504.91,"confidence":0.8444824,"punctuated_word":"exclusion,","sentiment":"neutral","sentiment_score":-0.03604096174240112},{"word":"but","start":504.91,"end":505.07,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.0024614259600639343},{"word":"in","start":505.07,"end":505.39,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.013850398361682892},{"word":"twelve","start":505.39,"end":505.63,"confidence":1.0,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":-0.031336113810539246},{"word":"months'","start":505.63,"end":505.95,"confidence":0.65112305,"punctuated_word":"months'","sentiment":"neutral","sentiment_score":-0.019973021000623703},{"word":"time","start":505.95,"end":506.45,"confidence":0.9875488,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.034559715539216995},{"word":"we","start":506.83,"end":506.99,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.04217664152383804},{"word":"can","start":506.99,"end":507.23,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.07839001715183258},{"word":"look","start":507.23,"end":507.47,"confidence":0.99902344,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.0701310932636261},{"word":"to","start":507.47,"end":507.63,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06964928656816483},{"word":"review","start":507.63,"end":507.87,"confidence":1.0,"punctuated_word":"review","sentiment":"neutral","sentiment_score":0.037613727152347565},{"word":"it","start":507.87,"end":508.03,"confidence":0.82250977,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":0.05379091575741768},{"word":"and","start":508.03,"end":508.19,"confidence":0.8989258,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.11447487771511078},{"word":"that","start":508.19,"end":508.35,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.09882333874702454},{"word":"would","start":508.35,"end":508.51,"confidence":0.9658203,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.09445054829120636},{"word":"be","start":508.51,"end":508.75,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.12398214638233183},{"word":"we","start":508.75,"end":508.83,"confidence":0.7163086,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0733036994934082},{"word":"can","start":508.83,"end":509.31,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.108070507645607},{"word":"contact","start":509.31,"end":509.71,"confidence":0.99902344,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":0.09823726862668992},{"word":"you","start":509.71,"end":510.21,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1130053699016571},{"word":"and","start":510.51,"end":510.75,"confidence":0.9448242,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.11871540546417236},{"word":"say","start":510.75,"end":511.07,"confidence":0.99658203,"punctuated_word":"say,","sentiment":"neutral","sentiment_score":0.10512888431549072},{"word":"hey","start":511.07,"end":511.57,"confidence":0.96435547,"punctuated_word":"hey.","sentiment":"neutral","sentiment_score":0.11001452803611755},{"word":"do","start":511.685,"end":511.765,"confidence":1.0,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.07351166009902954},{"word":"you","start":511.765,"end":512.005,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05214180797338486},{"word":"have","start":512.005,"end":512.085,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.05249615013599396},{"word":"any","start":512.085,"end":512.325,"confidence":0.9980469,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.054867446422576904},{"word":"issues","start":512.325,"end":512.825,"confidence":0.9926758,"punctuated_word":"issues?","sentiment":"neutral","sentiment_score":0.013719283044338226},{"word":"do","start":512.965,"end":513.205,"confidence":0.8569336,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.00571712851524353},{"word":"you","start":513.205,"end":513.28503,"confidence":0.9243164,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0015447363257408142},{"word":"still","start":513.28503,"end":513.605,"confidence":0.9770508,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.022463925182819366},{"word":"don't","start":513.605,"end":513.84503,"confidence":0.94091797,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.009651204571127892},{"word":"have","start":513.84503,"end":514.005,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.01859515905380249},{"word":"any","start":514.005,"end":514.245,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.01997249573469162},{"word":"symptoms","start":514.245,"end":514.745,"confidence":0.9836426,"punctuated_word":"symptoms?","sentiment":"neutral","sentiment_score":-0.02916106954216957},{"word":"and","start":515.205,"end":515.365,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.05693875253200531},{"word":"then","start":515.365,"end":515.525,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.06119844317436218},{"word":"we","start":515.525,"end":515.685,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.04497141391038895},{"word":"can","start":515.685,"end":515.925,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.05750802904367447},{"word":"kind","start":515.925,"end":516.085,"confidence":0.9941406,"punctuated_word":"kind","sentiment":"neutral","sentiment_score":0.0573844313621521},{"word":"of","start":516.085,"end":516.16504,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.04932979494333267},{"word":"go","start":516.16504,"end":516.405,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.04332140833139419},{"word":"through","start":516.405,"end":516.565,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.04308591037988663},{"word":"the","start":516.565,"end":516.72504,"confidence":0.9375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03007631003856659},{"word":"questionnaire","start":516.72504,"end":517.22504,"confidence":0.8852539,"punctuated_word":"questionnaire,","sentiment":"neutral","sentiment_score":0.037548501044511795},{"word":"look","start":517.365,"end":517.605,"confidence":0.9921875,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.008749432861804962},{"word":"to","start":517.605,"end":517.685,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02060389518737793},{"word":"get","start":517.685,"end":517.84503,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.008393801748752594},{"word":"that","start":517.84503,"end":518.085,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.02641122043132782},{"word":"removed","start":518.085,"end":518.585,"confidence":0.84155273,"punctuated_word":"removed.","sentiment":"neutral","sentiment_score":0.015767842531204224},{"word":"and","start":519.045,"end":519.205,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.057666342705488205},{"word":"then","start":519.205,"end":519.445,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.05926060676574707},{"word":"the","start":519.445,"end":519.685,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.008069239556789398},{"word":"left","start":519.685,"end":520.16504,"confidence":0.99316406,"punctuated_word":"left","sentiment":"neutral","sentiment_score":-0.013213537633419037},{"word":"wrist","start":520.16504,"end":520.565,"confidence":0.93359375,"punctuated_word":"wrist","sentiment":"neutral","sentiment_score":-0.03850530833005905},{"word":"would","start":520.565,"end":520.805,"confidence":0.9980469,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.032680951058864594},{"word":"then","start":520.805,"end":521.205,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.03098421171307564},{"word":"be","start":521.205,"end":521.605,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.011408690363168716},{"word":"in","start":521.605,"end":522.005,"confidence":0.9892578,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.009647678583860396},{"word":"twenty","start":522.005,"end":522.325,"confidence":0.95947266,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.03332651033997536},{"word":"four","start":522.325,"end":522.565,"confidence":1.0,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.01443091407418251},{"word":"months'","start":522.565,"end":522.965,"confidence":0.81103516,"punctuated_word":"months'","sentiment":"neutral","sentiment_score":0.026200827211141583},{"word":"time","start":522.965,"end":523.465,"confidence":0.9941406,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":0.05302058160305023},{"word":"we","start":523.525,"end":523.605,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.06386450678110123},{"word":"could","start":523.605,"end":523.84503,"confidence":0.9350586,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.0661565437912941},{"word":"do","start":523.84503,"end":524.005,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.06375877559185028},{"word":"the","start":524.005,"end":524.16504,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06369857490062714},{"word":"same","start":524.16504,"end":524.325,"confidence":1.0,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.06804406642913818},{"word":"process","start":524.325,"end":524.825,"confidence":0.9975586,"punctuated_word":"process.","sentiment":"neutral","sentiment_score":0.06093765050172806},{"word":"so","start":524.91,"end":525.06995,"confidence":0.97802734,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.03900369256734848},{"word":"the","start":525.06995,"end":525.23,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03712354600429535},{"word":"good","start":525.23,"end":525.38995,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.4319602847099304},{"word":"thing","start":525.38995,"end":525.62994,"confidence":1.0,"punctuated_word":"thing","sentiment":"positive","sentiment_score":0.3853764533996582},{"word":"is","start":525.62994,"end":525.79,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.08245265483856201},{"word":"that","start":525.79,"end":525.94995,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.12795692682266235},{"word":"we","start":525.94995,"end":526.02997,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.09866485744714736},{"word":"can","start":526.02997,"end":526.26996,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.11646951735019684},{"word":"renew","start":526.26996,"end":526.58997,"confidence":0.55126953,"punctuated_word":"renew","sentiment":"neutral","sentiment_score":0.0353286936879158},{"word":"them","start":526.58997,"end":526.82996,"confidence":1.0,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.006515543907880783},{"word":"at","start":526.82996,"end":526.99,"confidence":0.79541016,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.02601367048919201},{"word":"different","start":526.99,"end":527.31,"confidence":0.96875,"punctuated_word":"different","sentiment":"neutral","sentiment_score":0.04238341376185417},{"word":"time","start":527.31,"end":527.81,"confidence":0.7631836,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":0.036825112998485565},{"word":"so","start":528.02997,"end":528.35,"confidence":0.9460449,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.012912707403302193},{"word":"obviously","start":528.35,"end":528.75,"confidence":1.0,"punctuated_word":"obviously,","sentiment":"neutral","sentiment_score":-0.020648732781410217},{"word":"we","start":528.75,"end":528.91,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.017798693850636482},{"word":"wanna","start":528.91,"end":529.14996,"confidence":0.99609375,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.010603995062410831},{"word":"make","start":529.14996,"end":529.31,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.04806593060493469},{"word":"sure","start":529.31,"end":529.47,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.03462648764252663},{"word":"we","start":529.47,"end":529.62994,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.12140882015228271},{"word":"get","start":529.62994,"end":529.79,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.11896046251058578},{"word":"rid","start":529.79,"end":529.94995,"confidence":1.0,"punctuated_word":"rid","sentiment":"neutral","sentiment_score":-0.0867980420589447},{"word":"of","start":529.94995,"end":530.02997,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.09750868380069733},{"word":"them","start":530.02997,"end":530.52997,"confidence":1.0,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.12842220067977905},{"word":"as","start":530.67,"end":530.91,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.08823877573013306},{"word":"soon","start":530.91,"end":531.06995,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.104583278298378},{"word":"as","start":531.06995,"end":531.23,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.03516054153442383},{"word":"possible","start":531.23,"end":531.73,"confidence":1.0,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":0.017800195142626762},{"word":"yeah","start":533.87,"end":534.37,"confidence":0.94873047,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0683261901140213},{"word":"okay","start":534.67,"end":535.06995,"confidence":0.98339844,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05099767819046974},{"word":"do","start":535.06995,"end":535.31,"confidence":0.9980469,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.030402082949876785},{"word":"you","start":535.31,"end":535.47,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03947767615318298},{"word":"have","start":535.47,"end":535.70996,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.039022769778966904},{"word":"any","start":535.70996,"end":535.94995,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.03653360158205032},{"word":"questions","start":535.94995,"end":536.43,"confidence":0.9980469,"punctuated_word":"questions","sentiment":"neutral","sentiment_score":0.025551456958055496},{"word":"in","start":536.43,"end":536.67,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.02080385386943817},{"word":"regards","start":536.67,"end":537.06995,"confidence":0.9980469,"punctuated_word":"regards","sentiment":"neutral","sentiment_score":0.021811455488204956},{"word":"to","start":537.06995,"end":537.23,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.025584276765584946},{"word":"any","start":537.23,"end":537.47,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.0439540259540081},{"word":"of","start":537.47,"end":537.62994,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.03660363703966141},{"word":"that","start":537.62994,"end":537.79,"confidence":0.99609375,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.03709171339869499},{"word":"donna","start":537.79,"end":538.29,"confidence":0.9941406,"punctuated_word":"Donna?","sentiment":"neutral","sentiment_score":0.029309799894690514},{"word":"no","start":540.02496,"end":540.52496,"confidence":0.8078613,"punctuated_word":"No?","sentiment":"neutral","sentiment_score":-0.05275464802980423},{"word":"okay","start":540.825,"end":541.325,"confidence":1.0,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.029923055320978165},{"word":"okay","start":541.705,"end":542.205,"confidence":0.8952637,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06849778443574905},{"word":"perfect","start":542.505,"end":543.005,"confidence":0.93530273,"punctuated_word":"Perfect.","sentiment":"neutral","sentiment_score":0.2688593864440918},{"word":"that","start":544.425,"end":544.665,"confidence":0.8935547,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.05147809162735939},{"word":"makes","start":544.665,"end":544.90497,"confidence":0.9589844,"punctuated_word":"makes","sentiment":"neutral","sentiment_score":-0.06620967388153076},{"word":"sense","start":544.90497,"end":545.40497,"confidence":1.0,"punctuated_word":"sense.","sentiment":"neutral","sentiment_score":-0.06645642220973969},{"word":"yeah","start":548.02496,"end":548.52496,"confidence":0.8688965,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04986172914505005},{"word":"yeah","start":549.385,"end":549.885,"confidence":0.953125,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.007107838988304138},{"word":"yeah","start":550.6,"end":550.84,"confidence":0.9980469,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07350370287895203},{"word":"and","start":550.84,"end":551.16,"confidence":0.9892578,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.1000903695821762},{"word":"i","start":551.16,"end":551.24,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11004647612571716},{"word":"did","start":551.24,"end":551.48,"confidence":1.0,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.11649098247289658},{"word":"speak","start":551.48,"end":551.72003,"confidence":1.0,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.0732155591249466},{"word":"to","start":551.72003,"end":551.88,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08368457853794098},{"word":"other","start":551.88,"end":552.12,"confidence":1.0,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.0742272436618805},{"word":"insurers","start":552.12,"end":552.52,"confidence":0.91503906,"punctuated_word":"insurers","sentiment":"neutral","sentiment_score":0.051509782671928406},{"word":"as","start":552.52,"end":552.68,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.08118436485528946},{"word":"well","start":552.68,"end":553.0,"confidence":1.0,"punctuated_word":"well","sentiment":"neutral","sentiment_score":0.06925150752067566},{"word":"just","start":553.0,"end":553.24,"confidence":0.9267578,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.11749520152807236},{"word":"to","start":553.24,"end":553.4,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08737446367740631},{"word":"make","start":553.4,"end":553.56,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.07416326552629471},{"word":"sure","start":553.56,"end":553.88,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.11245749890804292},{"word":"it","start":553.88,"end":553.96,"confidence":0.9921875,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.1236266791820526},{"word":"was","start":553.96,"end":554.2,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.12986552715301514},{"word":"kind","start":554.2,"end":554.28,"confidence":0.99316406,"punctuated_word":"kind","sentiment":"neutral","sentiment_score":0.1414247304201126},{"word":"of","start":554.28,"end":554.78,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.10772836208343506},{"word":"fair","start":555.08,"end":555.48,"confidence":0.9980469,"punctuated_word":"fair","sentiment":"neutral","sentiment_score":0.1034148335456848},{"word":"terms","start":555.48,"end":555.88,"confidence":0.9921875,"punctuated_word":"terms","sentiment":"neutral","sentiment_score":0.11110055446624756},{"word":"as","start":555.88,"end":556.04,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.1279348582029343},{"word":"well","start":556.04,"end":556.54,"confidence":0.765625,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":0.08967198431491852},{"word":"and","start":556.6,"end":556.92,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04918680712580681},{"word":"other","start":556.92,"end":557.16,"confidence":1.0,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.04256859049201012},{"word":"insurers","start":557.16,"end":557.56,"confidence":0.9707031,"punctuated_word":"insurers","sentiment":"neutral","sentiment_score":0.03649606555700302},{"word":"i","start":557.56,"end":557.72003,"confidence":0.98095703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05141393840312958},{"word":"have","start":557.72003,"end":557.88,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.05712253600358963},{"word":"spoken","start":557.88,"end":558.2,"confidence":0.99902344,"punctuated_word":"spoken","sentiment":"neutral","sentiment_score":0.044810205698013306},{"word":"to","start":558.2,"end":558.36,"confidence":0.9770508,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04934919998049736},{"word":"have","start":558.36,"end":558.52,"confidence":0.9838867,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.05167306214570999},{"word":"said","start":558.52,"end":558.68,"confidence":0.9526367,"punctuated_word":"said","sentiment":"neutral","sentiment_score":0.05370543152093887},{"word":"the","start":558.68,"end":558.84,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05006081610918045},{"word":"same","start":558.84,"end":559.08,"confidence":0.99902344,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.04388640820980072},{"word":"time","start":559.08,"end":559.32,"confidence":0.9892578,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.03351851552724838},{"word":"frame","start":559.32,"end":559.82,"confidence":0.9885254,"punctuated_word":"frame.","sentiment":"neutral","sentiment_score":0.039032645523548126},{"word":"so","start":560.12,"end":560.36,"confidence":0.9165039,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.1370522826910019},{"word":"it's","start":560.36,"end":560.6,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"positive","sentiment_score":0.4894692599773407},{"word":"like","start":560.6,"end":560.84,"confidence":0.83935547,"punctuated_word":"like","sentiment":"positive","sentiment_score":0.6742192506790161},{"word":"a","start":560.84,"end":561.0,"confidence":0.94189453,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.7178801894187927},{"word":"standard","start":561.0,"end":561.48,"confidence":0.9941406,"punctuated_word":"standard","sentiment":"positive","sentiment_score":0.7072030901908875},{"word":"across","start":561.48,"end":561.88,"confidence":1.0,"punctuated_word":"across","sentiment":"positive","sentiment_score":0.7208883166313171},{"word":"the","start":561.88,"end":562.04,"confidence":0.99902344,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.7454038858413696},{"word":"board","start":562.04,"end":562.54,"confidence":0.9951172,"punctuated_word":"board.","sentiment":"positive","sentiment_score":0.6435461640357971},{"word":"it's","start":562.84,"end":563.08,"confidence":0.953125,"punctuated_word":"It's","sentiment":"positive","sentiment_score":0.5602302551269531},{"word":"not","start":563.08,"end":563.24,"confidence":1.0,"punctuated_word":"not","sentiment":"positive","sentiment_score":0.4845653772354126},{"word":"like","start":563.24,"end":563.74,"confidence":0.7841797,"punctuated_word":"like","sentiment":"positive","sentiment_score":0.4750169515609741},{"word":"harder","start":563.96,"end":564.28,"confidence":0.27197266,"punctuated_word":"harder","sentiment":"positive","sentiment_score":0.5682657957077026},{"word":"than","start":564.28,"end":564.52,"confidence":1.0,"punctuated_word":"than","sentiment":"positive","sentiment_score":0.5808334350585938},{"word":"anyone","start":564.52,"end":564.92,"confidence":0.99902344,"punctuated_word":"anyone","sentiment":"positive","sentiment_score":0.6599555015563965},{"word":"else","start":564.92,"end":565.24,"confidence":0.9838867,"punctuated_word":"else.","sentiment":"positive","sentiment_score":0.5430546998977661},{"word":"it's","start":565.24,"end":565.48,"confidence":1.0,"punctuated_word":"It's","sentiment":"positive","sentiment_score":0.4275524318218231},{"word":"kind","start":565.48,"end":565.72003,"confidence":0.99902344,"punctuated_word":"kind","sentiment":"positive","sentiment_score":0.4473554193973541},{"word":"of","start":565.72003,"end":565.8,"confidence":1.0,"punctuated_word":"of","sentiment":"positive","sentiment_score":0.4244914948940277},{"word":"the","start":565.8,"end":565.96,"confidence":0.99902344,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.3758834898471832},{"word":"same","start":565.96,"end":566.385,"confidence":0.99365234,"punctuated_word":"same.","sentiment":"positive","sentiment_score":0.3777860999107361},{"word":"so","start":566.625,"end":566.78503,"confidence":0.49804688,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.12936480343341827},{"word":"like","start":566.78503,"end":566.865,"confidence":0.8330078,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.1220591440796852},{"word":"you","start":566.865,"end":567.105,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12456651777029036},{"word":"said","start":567.105,"end":567.34503,"confidence":0.9975586,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":0.08002062141895294},{"word":"the","start":567.34503,"end":567.505,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09248551726341248},{"word":"good","start":567.505,"end":567.66504,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.4017354547977447},{"word":"thing","start":567.66504,"end":567.905,"confidence":1.0,"punctuated_word":"thing","sentiment":"positive","sentiment_score":0.451327919960022},{"word":"is","start":567.905,"end":568.305,"confidence":0.9980469,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.39700543880462646},{"word":"you've","start":568.305,"end":568.625,"confidence":0.8874512,"punctuated_word":"you've","sentiment":"positive","sentiment_score":0.3620418906211853},{"word":"had","start":568.625,"end":568.945,"confidence":1.0,"punctuated_word":"had","sentiment":"positive","sentiment_score":0.3843940496444702},{"word":"surgery","start":568.945,"end":569.34503,"confidence":0.75341797,"punctuated_word":"surgery,","sentiment":"positive","sentiment_score":0.38185954093933105},{"word":"and","start":569.34503,"end":569.505,"confidence":0.9902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.253108948469162},{"word":"you","start":569.505,"end":569.585,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.35860735177993774},{"word":"don't","start":569.585,"end":569.825,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.32651734352111816},{"word":"have","start":569.825,"end":569.985,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.31312742829322815},{"word":"any","start":569.985,"end":570.22504,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.2475985586643219},{"word":"issues","start":570.22504,"end":570.625,"confidence":0.97143555,"punctuated_word":"issues,","sentiment":"neutral","sentiment_score":0.23106649518013},{"word":"which","start":570.625,"end":570.78503,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.30311739444732666},{"word":"is","start":570.78503,"end":571.025,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.26346859335899353},{"word":"which","start":571.025,"end":571.265,"confidence":0.9970703,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.3162615895271301},{"word":"is","start":571.265,"end":571.505,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.3101237416267395},{"word":"the","start":571.505,"end":571.66504,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.32649654150009155},{"word":"main","start":571.66504,"end":571.905,"confidence":1.0,"punctuated_word":"main","sentiment":"neutral","sentiment_score":0.30019843578338623},{"word":"thing","start":571.905,"end":572.405,"confidence":0.9995117,"punctuated_word":"thing.","sentiment":"neutral","sentiment_score":0.2762192487716675},{"word":"yep","start":573.905,"end":574.405,"confidence":0.9187012,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.2290545403957367},{"word":"perfect","start":574.705,"end":575.205,"confidence":0.9914551,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.43306344747543335},{"word":"so","start":575.905,"end":576.405,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.26119276881217957},{"word":"if","start":576.865,"end":577.025,"confidence":0.9921875,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.26676854491233826},{"word":"you're","start":577.025,"end":577.265,"confidence":0.9421387,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.2841651141643524},{"word":"happy","start":577.265,"end":577.66504,"confidence":0.99316406,"punctuated_word":"happy,","sentiment":"neutral","sentiment_score":0.28793221712112427},{"word":"i'll","start":577.66504,"end":577.825,"confidence":0.9680176,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.2765510082244873},{"word":"obviously","start":577.825,"end":578.325,"confidence":0.91748047,"punctuated_word":"obviously","sentiment":"neutral","sentiment_score":0.23691484332084656},{"word":"speak","start":578.705,"end":578.945,"confidence":0.8852539,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.235553577542305},{"word":"to","start":578.945,"end":579.105,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.20017749071121216},{"word":"jack","start":579.105,"end":579.505,"confidence":0.9733887,"punctuated_word":"Jack,","sentiment":"neutral","sentiment_score":0.1479586660861969},{"word":"confirm","start":579.505,"end":579.985,"confidence":0.9980469,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.1924939900636673},{"word":"the","start":579.985,"end":580.145,"confidence":0.9760742,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.20216578245162964},{"word":"shoulders","start":580.145,"end":580.645,"confidence":0.98046875,"punctuated_word":"shoulders,","sentiment":"neutral","sentiment_score":0.218247190117836},{"word":"and","start":580.78503,"end":580.945,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.19069844484329224},{"word":"then","start":580.945,"end":581.445,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.15201494097709656},{"word":"go","start":582.58997,"end":582.82996,"confidence":0.99316406,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.1759544014930725},{"word":"back","start":582.82996,"end":583.07,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.2072790414094925},{"word":"to","start":583.07,"end":583.31,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.16629675030708313},{"word":"neos","start":583.31,"end":583.79,"confidence":0.7541504,"punctuated_word":"Neos","sentiment":"neutral","sentiment_score":0.18170523643493652},{"word":"and","start":583.79,"end":584.11,"confidence":0.92089844,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.165340855717659},{"word":"say","start":584.11,"end":584.50995,"confidence":0.99902344,"punctuated_word":"say","sentiment":"neutral","sentiment_score":0.21315427124500275},{"word":"that","start":584.50995,"end":585.00995,"confidence":0.97998047,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.20992834866046903},{"word":"yep","start":585.14996,"end":585.55,"confidence":0.8979492,"punctuated_word":"yep.","sentiment":"neutral","sentiment_score":0.1863836795091629},{"word":"obviously","start":585.55,"end":585.94995,"confidence":0.99658203,"punctuated_word":"Obviously,","sentiment":"neutral","sentiment_score":0.17220154404640198},{"word":"this","start":585.94995,"end":586.11,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.20516076683998108},{"word":"is","start":586.11,"end":586.26996,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.18065589666366577},{"word":"the","start":586.26996,"end":586.43,"confidence":0.87353516,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1864370554685593},{"word":"outcome","start":586.43,"end":586.75,"confidence":1.0,"punctuated_word":"outcome","sentiment":"neutral","sentiment_score":0.18747571110725403},{"word":"from","start":586.75,"end":586.99,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.213184118270874},{"word":"the","start":586.99,"end":587.14996,"confidence":0.8286133,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.20682966709136963},{"word":"medical","start":587.14996,"end":587.63,"confidence":0.99902344,"punctuated_word":"medical","sentiment":"neutral","sentiment_score":0.18009765446186066},{"word":"reports","start":587.63,"end":588.13,"confidence":0.77368164,"punctuated_word":"reports,","sentiment":"neutral","sentiment_score":0.2418496012687683},{"word":"and","start":588.99,"end":589.14996,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2614445686340332},{"word":"that","start":589.14996,"end":589.31,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.30243393778800964},{"word":"was","start":589.31,"end":589.63,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.28196731209754944},{"word":"correct","start":589.63,"end":590.13,"confidence":0.74975586,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.25398945808410645},{"word":"and","start":590.35,"end":590.58997,"confidence":0.99609375,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.13164690136909485},{"word":"then","start":590.58997,"end":590.82996,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.12994545698165894},{"word":"we'll","start":590.82996,"end":591.14996,"confidence":0.9980469,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.10646985471248628},{"word":"review","start":591.14996,"end":591.63,"confidence":1.0,"punctuated_word":"review","sentiment":"neutral","sentiment_score":0.08642213046550751},{"word":"that","start":591.63,"end":591.94995,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.10633188486099245},{"word":"in","start":591.94995,"end":592.11,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.07864563167095184},{"word":"december","start":592.11,"end":593.31,"confidence":0.9615234,"punctuated_word":"December","sentiment":"neutral","sentiment_score":0.10322342067956924},{"word":"time","start":593.31,"end":593.805,"confidence":0.98535156,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":0.12127386778593063},{"word":"so","start":607.47003,"end":607.79004,"confidence":0.40283203,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.04822465777397156},{"word":"it","start":607.79004,"end":608.03,"confidence":0.9941406,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.03944100439548493},{"word":"would","start":608.03,"end":608.35004,"confidence":0.99316406,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.04906527325510979},{"word":"depend","start":608.35004,"end":608.85004,"confidence":0.9970703,"punctuated_word":"depend","sentiment":"neutral","sentiment_score":-0.052955083549022675},{"word":"on","start":609.07,"end":609.47003,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.0648617222905159},{"word":"how","start":609.47003,"end":609.95,"confidence":1.0,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.05234774947166443},{"word":"it's","start":609.95,"end":610.27,"confidence":0.9790039,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.057705920189619064},{"word":"assessed","start":610.27,"end":610.77,"confidence":0.98999023,"punctuated_word":"assessed.","sentiment":"neutral","sentiment_score":-0.0585867278277874},{"word":"so","start":611.15,"end":611.39,"confidence":0.54052734,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.029536709189414975},{"word":"it","start":611.39,"end":611.63,"confidence":0.8330078,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.023642316460609436},{"word":"would","start":611.63,"end":611.87,"confidence":0.95947266,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.025710122659802437},{"word":"be","start":611.87,"end":612.03,"confidence":0.9980469,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.047609247267246246},{"word":"a","start":612.03,"end":612.11005,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.04845108836889267},{"word":"little","start":612.11005,"end":612.35004,"confidence":1.0,"punctuated_word":"little","sentiment":"neutral","sentiment_score":-0.054923444986343384},{"word":"bit","start":612.35004,"end":612.51,"confidence":0.9921875,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.07462859153747559},{"word":"of","start":612.51,"end":612.59,"confidence":0.9873047,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.09023839235305786},{"word":"a","start":612.59,"end":612.67004,"confidence":0.96777344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.09004151076078415},{"word":"gray","start":612.67004,"end":613.07,"confidence":0.95410156,"punctuated_word":"gray","sentiment":"neutral","sentiment_score":-0.09028079360723495},{"word":"a","start":613.07,"end":613.23004,"confidence":0.9921875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.09450608491897584},{"word":"gray","start":613.23004,"end":613.47003,"confidence":0.99902344,"punctuated_word":"gray","sentiment":"neutral","sentiment_score":-0.10600054264068604},{"word":"area","start":613.47003,"end":613.79004,"confidence":0.9890137,"punctuated_word":"area.","sentiment":"neutral","sentiment_score":-0.0931999683380127},{"word":"so","start":613.79004,"end":614.03,"confidence":0.9951172,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.03999008983373642},{"word":"if","start":614.03,"end":614.19,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.03192611038684845},{"word":"something","start":614.19,"end":614.51,"confidence":1.0,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.04410625621676445},{"word":"were","start":614.51,"end":614.67004,"confidence":0.8857422,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.04149810224771499},{"word":"to","start":614.67004,"end":614.75,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04327945411205292},{"word":"happen","start":614.75,"end":615.25,"confidence":0.9941406,"punctuated_word":"happen","sentiment":"neutral","sentiment_score":-0.050291769206523895},{"word":"and","start":615.55005,"end":615.71,"confidence":0.8886719,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0072350576519966125},{"word":"you","start":615.71,"end":615.95,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.001120682805776596},{"word":"need","start":615.95,"end":616.11005,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.0023350343108177185},{"word":"to","start":616.11005,"end":616.51,"confidence":0.9379883,"punctuated_word":"to,","sentiment":"neutral","sentiment_score":-0.009257236495614052},{"word":"just","start":616.51,"end":616.75,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0008125752210617065},{"word":"call","start":616.75,"end":617.07,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.016367599368095398},{"word":"me","start":617.07,"end":617.57,"confidence":0.88623047,"punctuated_word":"me,","sentiment":"neutral","sentiment_score":-0.009078854694962502},{"word":"and","start":618.03,"end":618.27,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0003774985671043396},{"word":"i","start":618.27,"end":618.51,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0008918270468711853},{"word":"will","start":618.51,"end":619.01,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.005905188620090485},{"word":"try","start":619.23004,"end":619.55005,"confidence":1.0,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.02606666088104248},{"word":"my","start":619.55005,"end":619.71,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.014381259679794312},{"word":"best","start":619.71,"end":620.19,"confidence":1.0,"punctuated_word":"best","sentiment":"neutral","sentiment_score":-0.03068462759256363},{"word":"to","start":620.19,"end":620.43,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01469775289297104},{"word":"speak","start":620.43,"end":620.59,"confidence":0.99902344,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":-0.002605549991130829},{"word":"to","start":620.59,"end":620.83,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.016119323670864105},{"word":"nios","start":620.83,"end":621.15,"confidence":0.7266846,"punctuated_word":"Nios","sentiment":"neutral","sentiment_score":0.02423730306327343},{"word":"to","start":621.15,"end":621.31,"confidence":0.9902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.007345937192440033},{"word":"try","start":621.31,"end":621.55005,"confidence":0.99902344,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.011696666479110718},{"word":"to","start":621.55005,"end":621.63,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.004815414547920227},{"word":"get","start":621.63,"end":621.87,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.005694128572940826},{"word":"it","start":621.87,"end":622.185,"confidence":0.9880371,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.019632762297987934},{"word":"it","start":622.745,"end":622.985,"confidence":0.97265625,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.03527694568037987},{"word":"would","start":622.985,"end":623.305,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.040662359446287155},{"word":"just","start":623.305,"end":623.625,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.03991159424185753},{"word":"be","start":623.625,"end":623.865,"confidence":0.9980469,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.052574653178453445},{"word":"dependent","start":623.865,"end":624.365,"confidence":0.9980469,"punctuated_word":"dependent","sentiment":"neutral","sentiment_score":-0.05106524005532265},{"word":"on","start":624.505,"end":625.005,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.057530757039785385},{"word":"let's","start":625.545,"end":625.865,"confidence":0.9995117,"punctuated_word":"let's","sentiment":"neutral","sentiment_score":-0.06846358627080917},{"word":"say","start":625.865,"end":626.365,"confidence":0.7558594,"punctuated_word":"say,","sentiment":"neutral","sentiment_score":-0.06961657851934433},{"word":"you","start":626.505,"end":626.745,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08752444386482239},{"word":"do","start":626.745,"end":627.245,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.06723989546298981},{"word":"have","start":627.625,"end":627.945,"confidence":0.98535156,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.08327309787273407},{"word":"a","start":627.945,"end":628.105,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.10183583945035934},{"word":"bike","start":628.105,"end":628.425,"confidence":0.99902344,"punctuated_word":"bike","sentiment":"neutral","sentiment_score":-0.10067205876111984},{"word":"accident","start":628.425,"end":628.925,"confidence":0.7895508,"punctuated_word":"accident.","sentiment":"neutral","sentiment_score":-0.03642002493143082},{"word":"and","start":631.545,"end":631.785,"confidence":0.95703125,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.2205391675233841},{"word":"because","start":631.785,"end":632.185,"confidence":0.9902344,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.32326602935791016},{"word":"of","start":632.185,"end":632.345,"confidence":1.0,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.3571789860725403},{"word":"the","start":632.345,"end":632.585,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4023420214653015},{"word":"preexisting","start":632.585,"end":633.085,"confidence":0.9274089,"punctuated_word":"preexisting","sentiment":"negative","sentiment_score":-0.4062079191207886},{"word":"right","start":634.185,"end":634.425,"confidence":0.8178711,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.44185447692871094},{"word":"carpal","start":634.425,"end":634.745,"confidence":0.9836426,"punctuated_word":"carpal","sentiment":"negative","sentiment_score":-0.3710246682167053},{"word":"tunnel","start":634.745,"end":635.065,"confidence":1.0,"punctuated_word":"tunnel","sentiment":"negative","sentiment_score":-0.35670599341392517},{"word":"syndrome","start":635.065,"end":635.565,"confidence":0.9663086,"punctuated_word":"syndrome,","sentiment":"negative","sentiment_score":-0.34897494316101074},{"word":"even","start":635.625,"end":635.785,"confidence":1.0,"punctuated_word":"even","sentiment":"negative","sentiment_score":-0.3780712187290192},{"word":"though","start":635.785,"end":635.945,"confidence":0.9951172,"punctuated_word":"though","sentiment":"neutral","sentiment_score":-0.2771437466144562},{"word":"it's","start":635.945,"end":636.105,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.387956827878952},{"word":"fine","start":636.105,"end":636.425,"confidence":0.9970703,"punctuated_word":"fine","sentiment":"neutral","sentiment_score":-0.2860649824142456},{"word":"now","start":636.425,"end":636.84,"confidence":0.9975586,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":-0.3078506588935852},{"word":"that","start":637.0,"end":637.24005,"confidence":1.0,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.5100985169410706},{"word":"is","start":637.24005,"end":637.48004,"confidence":0.99902344,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5886989235877991},{"word":"causing","start":637.48004,"end":637.88,"confidence":0.9970703,"punctuated_word":"causing","sentiment":"negative","sentiment_score":-0.568541407585144},{"word":"an","start":637.88,"end":638.2,"confidence":0.9980469,"punctuated_word":"an","sentiment":"negative","sentiment_score":-0.6314153075218201},{"word":"aggravation","start":638.2,"end":638.7,"confidence":0.99365234,"punctuated_word":"aggravation","sentiment":"negative","sentiment_score":-0.6188017129898071},{"word":"to","start":639.32,"end":639.48004,"confidence":0.97998047,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6711657643318176},{"word":"everything","start":639.48004,"end":639.98004,"confidence":1.0,"punctuated_word":"everything","sentiment":"negative","sentiment_score":-0.5933745503425598},{"word":"and","start":640.44,"end":640.76,"confidence":0.8232422,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.5447941422462463},{"word":"flaring","start":640.76,"end":641.16003,"confidence":0.9790039,"punctuated_word":"flaring","sentiment":"negative","sentiment_score":-0.5359686017036438},{"word":"things","start":641.16003,"end":641.56,"confidence":0.99902344,"punctuated_word":"things","sentiment":"negative","sentiment_score":-0.5443641543388367},{"word":"up","start":641.56,"end":642.06,"confidence":0.6035156,"punctuated_word":"up,","sentiment":"negative","sentiment_score":-0.5122475624084473},{"word":"then","start":642.60004,"end":643.08,"confidence":0.75341797,"punctuated_word":"then","sentiment":"negative","sentiment_score":-0.4526388645172119},{"word":"neos","start":643.08,"end":643.48004,"confidence":0.845459,"punctuated_word":"Neos","sentiment":"negative","sentiment_score":-0.4338356554508209},{"word":"could","start":643.48004,"end":643.72003,"confidence":0.99609375,"punctuated_word":"could","sentiment":"negative","sentiment_score":-0.4430147111415863},{"word":"say","start":643.72003,"end":644.04004,"confidence":0.98657227,"punctuated_word":"say,","sentiment":"negative","sentiment_score":-0.3907533884048462},{"word":"well","start":644.04004,"end":644.54004,"confidence":0.9980469,"punctuated_word":"well,","sentiment":"negative","sentiment_score":-0.3668545484542846},{"word":"the","start":644.68005,"end":644.84,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.41154634952545166},{"word":"issues","start":644.84,"end":645.24005,"confidence":0.9970703,"punctuated_word":"issues","sentiment":"negative","sentiment_score":-0.3864441514015198},{"word":"you","start":645.24005,"end":645.4,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.4109583795070648},{"word":"are","start":645.4,"end":645.56,"confidence":0.99121094,"punctuated_word":"are","sentiment":"negative","sentiment_score":-0.4024919867515564},{"word":"having","start":645.56,"end":645.88,"confidence":1.0,"punctuated_word":"having","sentiment":"negative","sentiment_score":-0.440143346786499},{"word":"right","start":645.88,"end":646.04004,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.45458555221557617},{"word":"now","start":646.04004,"end":646.44,"confidence":1.0,"punctuated_word":"now","sentiment":"negative","sentiment_score":-0.48439842462539673},{"word":"stems","start":646.44,"end":646.94,"confidence":0.99316406,"punctuated_word":"stems","sentiment":"negative","sentiment_score":-0.4202224016189575},{"word":"from","start":647.0,"end":647.5,"confidence":1.0,"punctuated_word":"from","sentiment":"negative","sentiment_score":-0.3639126718044281},{"word":"that","start":648.12006,"end":648.52,"confidence":1.0,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.39490893483161926},{"word":"issue","start":648.52,"end":649.02,"confidence":0.9001465,"punctuated_word":"issue,","sentiment":"negative","sentiment_score":-0.4182252883911133},{"word":"so","start":649.24005,"end":649.48004,"confidence":0.9892578,"punctuated_word":"so","sentiment":"negative","sentiment_score":-0.35741060972213745},{"word":"they","start":649.48004,"end":649.64,"confidence":0.9892578,"punctuated_word":"they","sentiment":"negative","sentiment_score":-0.4787927269935608},{"word":"might","start":649.64,"end":649.88,"confidence":1.0,"punctuated_word":"might","sentiment":"negative","sentiment_score":-0.4461050629615784},{"word":"not","start":649.88,"end":650.04004,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4617132544517517},{"word":"cover","start":650.04004,"end":650.36005,"confidence":1.0,"punctuated_word":"cover","sentiment":"negative","sentiment_score":-0.4370857775211334},{"word":"you","start":650.36005,"end":650.775,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"negative","sentiment_score":-0.3749183416366577},{"word":"so","start":653.73505,"end":654.05505,"confidence":0.9614258,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.1573035717010498},{"word":"it","start":654.05505,"end":654.29504,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1655769944190979},{"word":"kind","start":654.29504,"end":654.455,"confidence":0.99609375,"punctuated_word":"kind","sentiment":"neutral","sentiment_score":-0.1451120376586914},{"word":"of","start":654.455,"end":654.695,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.16428722441196442},{"word":"it","start":654.775,"end":654.935,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.13551533222198486},{"word":"it","start":654.935,"end":655.09503,"confidence":0.99609375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.13935795426368713},{"word":"is","start":655.09503,"end":655.17505,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.15025727450847626},{"word":"a","start":655.17505,"end":655.255,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.15363818407058716},{"word":"bit","start":655.255,"end":655.495,"confidence":1.0,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.14240099489688873},{"word":"of","start":655.495,"end":655.575,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.20353952050209043},{"word":"a","start":655.575,"end":655.73505,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2182976007461548},{"word":"gray","start":655.73505,"end":656.135,"confidence":0.98535156,"punctuated_word":"gray","sentiment":"neutral","sentiment_score":-0.147678405046463},{"word":"area","start":656.135,"end":656.635,"confidence":0.9812012,"punctuated_word":"area.","sentiment":"neutral","sentiment_score":-0.16966676712036133},{"word":"yeah","start":658.61505,"end":658.935,"confidence":0.9177246,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0012330375611782074},{"word":"but","start":658.935,"end":659.41504,"confidence":0.9494629,"punctuated_word":"But,","sentiment":"neutral","sentiment_score":0.034748375415802},{"word":"hopefully","start":659.41504,"end":659.91504,"confidence":1.0,"punctuated_word":"hopefully,","sentiment":"neutral","sentiment_score":0.3189455270767212},{"word":"everything","start":660.61505,"end":661.11505,"confidence":0.99902344,"punctuated_word":"everything","sentiment":"positive","sentiment_score":0.453658789396286},{"word":"is","start":661.17505,"end":661.495,"confidence":0.9980469,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.4270496070384979},{"word":"all","start":661.495,"end":661.73505,"confidence":0.9980469,"punctuated_word":"all","sentiment":"positive","sentiment_score":0.5408640503883362},{"word":"good","start":661.73505,"end":661.97504,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.45316416025161743},{"word":"for","start":661.97504,"end":662.215,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5135059952735901},{"word":"you","start":662.215,"end":662.715,"confidence":0.9926758,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4274112284183502},{"word":"and","start":662.775,"end":663.015,"confidence":0.99609375,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.27081894874572754},{"word":"like","start":663.015,"end":663.255,"confidence":0.92822266,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.22568349540233612},{"word":"i","start":663.255,"end":663.335,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.23654398322105408},{"word":"said","start":663.335,"end":663.655,"confidence":1.0,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":0.20207366347312927},{"word":"if","start":663.655,"end":663.895,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.24738280475139615},{"word":"you","start":663.895,"end":664.05505,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.16061560809612274},{"word":"have","start":664.05505,"end":664.29504,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.13177871704101562},{"word":"any","start":664.29504,"end":664.53503,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.0765363797545433},{"word":"issues","start":664.53503,"end":665.03503,"confidence":0.9506836,"punctuated_word":"issues","sentiment":"neutral","sentiment_score":0.02741388976573944},{"word":"or","start":665.80005,"end":666.04004,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.08281034976243973},{"word":"anything","start":666.04004,"end":666.44,"confidence":1.0,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":0.03923346847295761},{"word":"were","start":666.44,"end":666.68005,"confidence":0.9941406,"punctuated_word":"were","sentiment":"neutral","sentiment_score":0.02748461067676544},{"word":"to","start":666.68005,"end":666.76,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.019023627042770382},{"word":"happen","start":666.76,"end":667.26,"confidence":0.92944336,"punctuated_word":"happen,","sentiment":"neutral","sentiment_score":0.04388381540775299},{"word":"irrespective","start":667.88,"end":668.38,"confidence":0.9980469,"punctuated_word":"irrespective","sentiment":"neutral","sentiment_score":0.07373479008674622},{"word":"of","start":668.44,"end":668.52,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.04945996403694153},{"word":"how","start":668.52,"end":668.84,"confidence":0.76586914,"punctuated_word":"how,","sentiment":"neutral","sentiment_score":0.029675260186195377},{"word":"just","start":668.84,"end":669.08,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0262899249792099},{"word":"call","start":669.08,"end":669.32,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.02234654128551483},{"word":"me","start":669.32,"end":669.56,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.08566608279943466},{"word":"and","start":669.56,"end":669.80005,"confidence":0.9892578,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.036244019865989685},{"word":"tell","start":669.80005,"end":669.96,"confidence":1.0,"punctuated_word":"tell","sentiment":"neutral","sentiment_score":0.05479424446821213},{"word":"me","start":669.96,"end":670.2,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.07847008854150772},{"word":"everything","start":670.2,"end":670.7,"confidence":0.8696289,"punctuated_word":"everything,","sentiment":"neutral","sentiment_score":0.06261445581912994},{"word":"and","start":671.0,"end":671.16003,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05669473111629486},{"word":"then","start":671.16003,"end":671.48004,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.07237501442432404},{"word":"i","start":671.48004,"end":671.64,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07932630926370621},{"word":"will","start":671.64,"end":671.88,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.08747033774852753},{"word":"go","start":671.88,"end":672.36005,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.08622347563505173},{"word":"to","start":672.36005,"end":672.60004,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08157040178775787},{"word":"neos","start":672.60004,"end":673.10004,"confidence":0.69555664,"punctuated_word":"Neos","sentiment":"neutral","sentiment_score":0.042024049907922745},{"word":"and","start":673.24005,"end":673.56,"confidence":0.984375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03769775480031967},{"word":"try","start":673.56,"end":674.06,"confidence":1.0,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.0284469872713089},{"word":"through","start":674.12,"end":674.52,"confidence":0.87597656,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.022754698991775513},{"word":"to","start":674.52,"end":674.68005,"confidence":0.7993164,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.030278578400611877},{"word":"obviously","start":674.68005,"end":675.08,"confidence":0.7084961,"punctuated_word":"obviously","sentiment":"neutral","sentiment_score":0.03987175226211548},{"word":"make","start":675.08,"end":675.32,"confidence":0.98828125,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.010768808424472809},{"word":"sure","start":675.32,"end":675.56,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.04240322858095169},{"word":"that","start":675.56,"end":675.72003,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.07375600188970566},{"word":"we","start":675.72003,"end":675.96,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.05040062963962555},{"word":"get","start":675.96,"end":676.12,"confidence":0.97998047,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.028081238269805908},{"word":"you","start":676.12,"end":676.28,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01132258027791977},{"word":"the","start":676.28,"end":676.36005,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.011831849813461304},{"word":"claim","start":676.36005,"end":676.68005,"confidence":0.9580078,"punctuated_word":"claim","sentiment":"neutral","sentiment_score":0.07170610129833221},{"word":"if","start":676.68005,"end":676.84,"confidence":0.99121094,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.00994383916258812},{"word":"we","start":676.84,"end":677.0,"confidence":0.9116211,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.035629212856292725},{"word":"if","start":677.0,"end":677.24005,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.0014713145792484283},{"word":"we","start":677.24005,"end":677.4,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.008044004440307617},{"word":"can","start":677.4,"end":677.775,"confidence":0.99365234,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":0.017498493194580078},{"word":"but","start":678.335,"end":678.495,"confidence":0.72143555,"punctuated_word":"But,","sentiment":"neutral","sentiment_score":-0.0027847997844219208},{"word":"yeah","start":678.495,"end":678.73505,"confidence":0.99658203,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.008969362825155258},{"word":"just","start":678.73505,"end":678.97504,"confidence":0.99316406,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.005580153316259384},{"word":"so","start":678.97504,"end":679.05505,"confidence":0.96972656,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.020447688177227977},{"word":"that","start":679.05505,"end":679.29504,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.02396933175623417},{"word":"you","start":679.29504,"end":679.695,"confidence":0.9873047,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.015634994953870773},{"word":"you","start":679.695,"end":680.17505,"confidence":0.81591797,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01327568292617798},{"word":"yeah","start":680.255,"end":680.755,"confidence":0.9980469,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.06597385555505753},{"word":"yes","start":684.655,"end":685.155,"confidence":0.8977051,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.056318268179893494},{"word":"yes","start":686.09503,"end":686.59503,"confidence":0.93359375,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.025965550914406776},{"word":"yes","start":692.43,"end":692.93,"confidence":0.8322754,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.01523972488939762},{"word":"yeah","start":695.07,"end":695.57,"confidence":0.8000488,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03631485253572464},{"word":"yeah","start":695.87,"end":696.26996,"confidence":0.90283203,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.015283523127436638},{"word":"so","start":696.26996,"end":696.50995,"confidence":0.84765625,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0008230693638324738},{"word":"it's","start":696.50995,"end":696.75,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.015987513586878777},{"word":"one","start":696.75,"end":696.99,"confidence":0.9980469,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.03739587217569351},{"word":"of","start":696.99,"end":697.07,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.033162035048007965},{"word":"those","start":697.07,"end":697.57,"confidence":0.9970703,"punctuated_word":"those","sentiment":"neutral","sentiment_score":-0.04110430181026459},{"word":"one","start":697.63,"end":697.87,"confidence":0.99609375,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.05186755210161209},{"word":"of","start":697.87,"end":697.94995,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.03127056360244751},{"word":"those","start":697.94995,"end":698.19,"confidence":1.0,"punctuated_word":"those","sentiment":"neutral","sentiment_score":-0.060011785477399826},{"word":"things","start":698.19,"end":698.69,"confidence":0.86450195,"punctuated_word":"things.","sentiment":"neutral","sentiment_score":-0.06398914754390717},{"word":"any","start":698.82996,"end":699.23,"confidence":0.9980469,"punctuated_word":"Any","sentiment":"neutral","sentiment_score":-0.08575381338596344},{"word":"preexisting","start":699.23,"end":699.73,"confidence":0.9716797,"punctuated_word":"preexisting","sentiment":"neutral","sentiment_score":-0.11492999643087388},{"word":"conditions","start":699.94995,"end":700.44995,"confidence":0.96655273,"punctuated_word":"conditions,","sentiment":"neutral","sentiment_score":-0.13366538286209106},{"word":"they","start":701.07,"end":701.31,"confidence":0.99902344,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.1893237978219986},{"word":"will","start":701.31,"end":701.63,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.14509043097496033},{"word":"exclude","start":701.63,"end":702.11,"confidence":1.0,"punctuated_word":"exclude","sentiment":"neutral","sentiment_score":-0.1502387821674347},{"word":"because","start":702.11,"end":702.35,"confidence":0.8845215,"punctuated_word":"because,","sentiment":"neutral","sentiment_score":-0.15056777000427246},{"word":"obviously","start":702.35,"end":702.75,"confidence":1.0,"punctuated_word":"obviously,","sentiment":"neutral","sentiment_score":-0.17819339036941528},{"word":"there's","start":702.75,"end":702.99,"confidence":0.9970703,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.18364641070365903},{"word":"a","start":702.99,"end":703.14996,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.17823243141174316},{"word":"higher","start":703.14996,"end":703.47,"confidence":0.99609375,"punctuated_word":"higher","sentiment":"neutral","sentiment_score":-0.18187156319618225},{"word":"probability","start":703.47,"end":703.97,"confidence":1.0,"punctuated_word":"probability","sentiment":"neutral","sentiment_score":-0.15038418769836426},{"word":"of","start":704.19,"end":704.35,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.17856469750404358},{"word":"something","start":704.35,"end":704.75,"confidence":1.0,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.19429762661457065},{"word":"happening","start":704.75,"end":705.25,"confidence":0.9995117,"punctuated_word":"happening.","sentiment":"neutral","sentiment_score":-0.17338791489601135},{"word":"the","start":706.635,"end":706.795,"confidence":0.9560547,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.061707302927970886},{"word":"good","start":706.795,"end":706.955,"confidence":1.0,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.2331140637397766},{"word":"thing","start":706.955,"end":707.195,"confidence":1.0,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":0.28926461935043335},{"word":"is","start":707.195,"end":707.435,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.21117441356182096},{"word":"is","start":707.435,"end":707.595,"confidence":0.97802734,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2529325485229492},{"word":"it","start":707.595,"end":707.835,"confidence":0.9448242,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.30579185485839844},{"word":"is","start":707.835,"end":707.995,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.3052096664905548},{"word":"reviewable","start":707.995,"end":708.495,"confidence":0.99869794,"punctuated_word":"reviewable.","sentiment":"neutral","sentiment_score":0.2763095498085022},{"word":"sometimes","start":708.635,"end":709.135,"confidence":1.0,"punctuated_word":"Sometimes","sentiment":"neutral","sentiment_score":0.09421141445636748},{"word":"what","start":709.195,"end":709.435,"confidence":0.8852539,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.0055900439620018005},{"word":"they","start":709.435,"end":709.595,"confidence":1.0,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.013203442096710203},{"word":"do","start":709.595,"end":710.095,"confidence":0.939209,"punctuated_word":"do,","sentiment":"neutral","sentiment_score":0.03150734677910805},{"word":"insurance","start":710.15497,"end":710.635,"confidence":0.9116211,"punctuated_word":"insurance","sentiment":"neutral","sentiment_score":-0.07179644703865051},{"word":"is","start":710.635,"end":710.795,"confidence":0.9482422,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.05588896572589874},{"word":"saying","start":710.795,"end":711.115,"confidence":1.0,"punctuated_word":"saying","sentiment":"neutral","sentiment_score":-0.08514033257961273},{"word":"it's","start":711.115,"end":711.355,"confidence":0.8535156,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.027253394946455956},{"word":"not","start":711.355,"end":711.515,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.052578508853912354},{"word":"reviewable","start":711.515,"end":712.015,"confidence":0.96761066,"punctuated_word":"reviewable.","sentiment":"neutral","sentiment_score":-0.06912227720022202},{"word":"so","start":712.075,"end":712.575,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.01603218913078308},{"word":"no","start":712.635,"end":712.795,"confidence":0.99902344,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.02957170456647873},{"word":"matter","start":712.795,"end":713.115,"confidence":1.0,"punctuated_word":"matter","sentiment":"neutral","sentiment_score":-0.061216115951538086},{"word":"what","start":713.115,"end":713.355,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.04368952661752701},{"word":"time","start":713.355,"end":713.595,"confidence":0.99316406,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.09941760450601578},{"word":"frame","start":713.595,"end":713.915,"confidence":0.99853516,"punctuated_word":"frame,","sentiment":"neutral","sentiment_score":-0.0638076663017273},{"word":"it","start":713.915,"end":714.075,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.027063295245170593},{"word":"is","start":714.075,"end":714.315,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0506039634346962},{"word":"not","start":714.315,"end":714.475,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.05600930005311966},{"word":"reviewable","start":714.475,"end":714.975,"confidence":0.99934894,"punctuated_word":"reviewable.","sentiment":"neutral","sentiment_score":-0.06225951015949249},{"word":"so","start":716.315,"end":716.635,"confidence":0.9526367,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.13761283457279205},{"word":"the","start":716.635,"end":716.715,"confidence":0.99902344,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.41919007897377014},{"word":"good","start":716.715,"end":716.955,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.4944737851619721},{"word":"thing","start":716.955,"end":717.195,"confidence":1.0,"punctuated_word":"thing","sentiment":"positive","sentiment_score":0.5985308885574341},{"word":"is","start":717.195,"end":717.435,"confidence":1.0,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.5113662481307983},{"word":"that","start":717.435,"end":717.595,"confidence":1.0,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.5552641153335571},{"word":"they","start":717.595,"end":717.755,"confidence":0.9980469,"punctuated_word":"they","sentiment":"positive","sentiment_score":0.5819054841995239},{"word":"have","start":717.755,"end":717.995,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.5629945993423462},{"word":"said","start":717.995,"end":718.15497,"confidence":0.99902344,"punctuated_word":"said","sentiment":"positive","sentiment_score":0.577229917049408},{"word":"that","start":718.15497,"end":718.395,"confidence":0.9980469,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.5442577600479126},{"word":"they're","start":718.395,"end":718.555,"confidence":0.8198242,"punctuated_word":"they're","sentiment":"positive","sentiment_score":0.52841717004776},{"word":"happy","start":718.555,"end":718.875,"confidence":1.0,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.5622715353965759},{"word":"to","start":718.875,"end":719.035,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5356269478797913},{"word":"look","start":719.035,"end":719.275,"confidence":1.0,"punctuated_word":"look","sentiment":"positive","sentiment_score":0.4791382551193238},{"word":"at","start":719.275,"end":719.355,"confidence":1.0,"punctuated_word":"at","sentiment":"positive","sentiment_score":0.5254048109054565},{"word":"it","start":719.355,"end":719.515,"confidence":0.8000488,"punctuated_word":"it.","sentiment":"positive","sentiment_score":0.5118419528007507},{"word":"obviously","start":719.515,"end":719.995,"confidence":0.9946289,"punctuated_word":"Obviously,","sentiment":"positive","sentiment_score":0.3483102023601532},{"word":"given","start":719.995,"end":720.495,"confidence":0.99902344,"punctuated_word":"given","sentiment":"positive","sentiment_score":0.35565271973609924},{"word":"you're","start":720.83,"end":720.99,"confidence":0.99853516,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.3639671504497528},{"word":"not","start":720.99,"end":721.23,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.22518706321716309},{"word":"gonna","start":721.23,"end":721.55,"confidence":0.9819336,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.23859289288520813},{"word":"have","start":721.55,"end":721.79,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.2578692138195038},{"word":"a","start":721.79,"end":721.95,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2154057025909424},{"word":"flare","start":721.95,"end":722.27,"confidence":0.9951172,"punctuated_word":"flare","sentiment":"neutral","sentiment_score":0.009328946471214294},{"word":"up","start":722.27,"end":722.77,"confidence":0.9970703,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.06507599353790283},{"word":"during","start":723.63,"end":724.13,"confidence":0.9980469,"punctuated_word":"during,","sentiment":"neutral","sentiment_score":0.2530766725540161},{"word":"you","start":724.35,"end":724.43,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1690136045217514},{"word":"know","start":724.43,"end":724.67,"confidence":1.0,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":0.193573534488678},{"word":"this","start":724.67,"end":724.91,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.32197871804237366},{"word":"period","start":724.91,"end":725.23,"confidence":1.0,"punctuated_word":"period","sentiment":"neutral","sentiment_score":0.20250563323497772},{"word":"of","start":725.23,"end":725.39,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.2376045435667038},{"word":"time","start":725.39,"end":725.63,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.2623005509376526},{"word":"while","start":725.63,"end":725.79,"confidence":0.9980469,"punctuated_word":"while","sentiment":"neutral","sentiment_score":0.27980566024780273},{"word":"it","start":725.79,"end":725.95,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.3142566680908203},{"word":"is","start":725.95,"end":726.11,"confidence":1.0,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.36079123616218567},{"word":"reviewable","start":726.11,"end":726.61,"confidence":0.9947917,"punctuated_word":"reviewable.","sentiment":"neutral","sentiment_score":0.2451128214597702},{"word":"so","start":727.39,"end":727.63,"confidence":0.8222656,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.2832922041416168},{"word":"as","start":727.63,"end":727.79,"confidence":0.9980469,"punctuated_word":"as","sentiment":"positive","sentiment_score":0.39400550723075867},{"word":"long","start":727.79,"end":728.03,"confidence":0.9980469,"punctuated_word":"long","sentiment":"positive","sentiment_score":0.41349706053733826},{"word":"as","start":728.03,"end":728.11,"confidence":0.9980469,"punctuated_word":"as","sentiment":"positive","sentiment_score":0.4366301894187927},{"word":"you","start":728.11,"end":728.27,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.48722198605537415},{"word":"don't","start":728.27,"end":728.59,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.30479395389556885},{"word":"have","start":728.59,"end":728.67,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.239221453666687},{"word":"any","start":728.67,"end":729.17,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.19700676202774048},{"word":"issues","start":729.63,"end":730.13,"confidence":0.8574219,"punctuated_word":"issues","sentiment":"neutral","sentiment_score":0.123587004840374},{"word":"with","start":730.51,"end":730.99,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.2134227454662323},{"word":"with","start":730.99,"end":731.23,"confidence":0.9902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.22507433593273163},{"word":"the","start":731.23,"end":731.47,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2920584976673126},{"word":"risk","start":731.47,"end":731.97,"confidence":0.84521484,"punctuated_word":"risk,","sentiment":"neutral","sentiment_score":0.21783792972564697},{"word":"then","start":732.67,"end":733.07,"confidence":0.9716797,"punctuated_word":"then","sentiment":"positive","sentiment_score":0.4290733635425568},{"word":"they'll","start":733.07,"end":733.39,"confidence":0.98168945,"punctuated_word":"they'll","sentiment":"positive","sentiment_score":0.444434255361557},{"word":"be","start":733.39,"end":733.55,"confidence":0.9770508,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.47504422068595886},{"word":"happy","start":733.55,"end":733.95,"confidence":1.0,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.5096652507781982},{"word":"to","start":733.95,"end":734.11,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4541532099246979},{"word":"look","start":734.11,"end":734.35,"confidence":1.0,"punctuated_word":"look","sentiment":"positive","sentiment_score":0.3825179934501648},{"word":"at","start":734.35,"end":734.43,"confidence":1.0,"punctuated_word":"at","sentiment":"positive","sentiment_score":0.4015803933143616},{"word":"it","start":734.43,"end":734.93,"confidence":0.9995117,"punctuated_word":"it.","sentiment":"positive","sentiment_score":0.3624401092529297},{"word":"yep","start":736.315,"end":736.815,"confidence":0.9345703,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.11644210666418076},{"word":"no","start":739.35504,"end":739.59503,"confidence":0.8520508,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.17600427567958832},{"word":"worries","start":739.59503,"end":739.995,"confidence":0.9904785,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.2062372863292694},{"word":"and","start":739.995,"end":740.075,"confidence":0.515625,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.008756935596466064},{"word":"i","start":740.075,"end":740.23505,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06820753961801529},{"word":"know","start":740.23505,"end":740.395,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.07511178404092789},{"word":"it's","start":740.395,"end":740.47504,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.11131434142589568},{"word":"been","start":740.47504,"end":740.59503,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.07865988463163376},{"word":"a","start":740.59503,"end":740.715,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.15641899406909943},{"word":"bit","start":740.715,"end":740.955,"confidence":1.0,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.145114928483963},{"word":"tedious","start":740.955,"end":741.35504,"confidence":1.0,"punctuated_word":"tedious","sentiment":"neutral","sentiment_score":-0.1974790394306183},{"word":"for","start":741.35504,"end":741.59503,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.25305095314979553},{"word":"you","start":741.59503,"end":741.755,"confidence":0.99658203,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":-0.08378888666629791},{"word":"donna","start":741.755,"end":742.075,"confidence":0.7805176,"punctuated_word":"Donna,","sentiment":"neutral","sentiment_score":-0.06554004549980164},{"word":"so","start":742.075,"end":742.23505,"confidence":0.99609375,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.04920443892478943},{"word":"thanks","start":742.23505,"end":742.47504,"confidence":0.984375,"punctuated_word":"thanks","sentiment":"neutral","sentiment_score":0.25995612144470215},{"word":"for","start":742.47504,"end":742.555,"confidence":0.9892578,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.37157365679740906},{"word":"your","start":742.555,"end":742.79504,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.29802405834198},{"word":"patience","start":742.79504,"end":743.115,"confidence":0.9970703,"punctuated_word":"patience","sentiment":"neutral","sentiment_score":0.0880098044872284},{"word":"with","start":743.115,"end":743.35504,"confidence":0.9863281,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.3996350765228271},{"word":"meals","start":743.35504,"end":743.755,"confidence":0.7006836,"punctuated_word":"meals.","sentiment":"neutral","sentiment_score":0.008628795854747295},{"word":"sometimes","start":743.755,"end":744.255,"confidence":0.99902344,"punctuated_word":"Sometimes","sentiment":"neutral","sentiment_score":0.058121539652347565},{"word":"insurers","start":744.395,"end":744.895,"confidence":0.67871094,"punctuated_word":"insurers,","sentiment":"neutral","sentiment_score":-0.018892385065555573},{"word":"they","start":745.675,"end":745.91504,"confidence":0.99902344,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.04674162715673447},{"word":"get","start":745.91504,"end":746.41504,"confidence":0.9980469,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.035870686173439026},{"word":"like","start":746.47504,"end":746.875,"confidence":0.8598633,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.033051781356334686},{"word":"that","start":746.875,"end":747.115,"confidence":0.892334,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.0022443700581789017},{"word":"and","start":747.115,"end":747.35504,"confidence":0.60009766,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.006094418466091156},{"word":"they","start":747.35504,"end":747.435,"confidence":0.5258789,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.006205081939697266},{"word":"obviously","start":747.59503,"end":747.995,"confidence":0.99365234,"punctuated_word":"obviously,","sentiment":"neutral","sentiment_score":-0.01248457469046116},{"word":"they're","start":747.995,"end":748.23505,"confidence":0.7687988,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":-0.02882077917456627},{"word":"trying","start":748.23505,"end":748.555,"confidence":0.9716797,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.06452560424804688},{"word":"to","start":748.555,"end":748.635,"confidence":0.94921875,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06772775948047638},{"word":"assess","start":748.635,"end":748.955,"confidence":0.9941406,"punctuated_word":"assess","sentiment":"neutral","sentiment_score":-0.11157368123531342},{"word":"risk","start":748.955,"end":749.22,"confidence":0.73498535,"punctuated_word":"risk.","sentiment":"neutral","sentiment_score":-0.07774126529693604},{"word":"and","start":749.3,"end":749.37994,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.009887456893920898},{"word":"because","start":749.45996,"end":749.62,"confidence":0.9970703,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.018756430596113205},{"word":"once","start":749.62,"end":750.01996,"confidence":0.98291016,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.03246567025780678},{"word":"because","start":750.1,"end":750.25995,"confidence":0.7895508,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.03262554854154587},{"word":"the","start":750.25995,"end":750.42,"confidence":0.88671875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1420368254184723},{"word":"good","start":750.42,"end":750.57996,"confidence":0.99902344,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.32370448112487793},{"word":"thing","start":750.57996,"end":750.74,"confidence":0.99902344,"punctuated_word":"thing","sentiment":"positive","sentiment_score":0.3654616177082062},{"word":"with","start":750.74,"end":750.89996,"confidence":1.0,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.36582839488983154},{"word":"your","start":750.89996,"end":750.98,"confidence":0.9951172,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.3666653037071228},{"word":"insurance","start":750.98,"end":751.37994,"confidence":1.0,"punctuated_word":"insurance","sentiment":"positive","sentiment_score":0.39931371808052063},{"word":"is","start":751.37994,"end":751.54,"confidence":0.9760742,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.3587106466293335},{"word":"because","start":751.54,"end":751.86,"confidence":0.9716797,"punctuated_word":"because","sentiment":"positive","sentiment_score":0.3825155198574066},{"word":"it","start":751.86,"end":751.93994,"confidence":1.0,"punctuated_word":"it","sentiment":"positive","sentiment_score":0.455915242433548},{"word":"is","start":751.93994,"end":752.18,"confidence":1.0,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.36083984375},{"word":"underwritten","start":752.18,"end":752.68,"confidence":0.94352216,"punctuated_word":"underwritten.","sentiment":"neutral","sentiment_score":0.30602702498435974},{"word":"so","start":753.22,"end":753.45996,"confidence":0.90283203,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.16609832644462583},{"word":"it","start":753.45996,"end":753.69995,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.2606986463069916},{"word":"can","start":753.69995,"end":753.86,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.16543203592300415},{"word":"get","start":753.86,"end":754.01996,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.16520309448242188},{"word":"a","start":754.01996,"end":754.1,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.16220420598983765},{"word":"bit","start":754.1,"end":754.33997,"confidence":1.0,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":0.0634663999080658},{"word":"tedious","start":754.33997,"end":754.74,"confidence":1.0,"punctuated_word":"tedious","sentiment":"neutral","sentiment_score":-0.04022219032049179},{"word":"with","start":754.74,"end":754.89996,"confidence":0.97509766,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.03918316960334778},{"word":"the","start":754.89996,"end":755.06,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09031002223491667},{"word":"process","start":755.06,"end":755.37994,"confidence":0.80126953,"punctuated_word":"process,","sentiment":"neutral","sentiment_score":0.04490341991186142},{"word":"but","start":755.37994,"end":755.62,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.10452362149953842},{"word":"then","start":755.62,"end":755.77997,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.22364602982997897},{"word":"the","start":755.77997,"end":755.86,"confidence":0.9980469,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.3819582164287567},{"word":"good","start":755.86,"end":756.1,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.5037732720375061},{"word":"thing","start":756.1,"end":756.25995,"confidence":1.0,"punctuated_word":"thing","sentiment":"positive","sentiment_score":0.5790774822235107},{"word":"is","start":756.25995,"end":756.5,"confidence":1.0,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.5374231338500977},{"word":"that","start":756.5,"end":756.89996,"confidence":1.0,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.5264508128166199},{"word":"once","start":756.89996,"end":757.13995,"confidence":0.99316406,"punctuated_word":"once","sentiment":"positive","sentiment_score":0.5255573391914368},{"word":"they","start":757.13995,"end":757.3,"confidence":1.0,"punctuated_word":"they","sentiment":"positive","sentiment_score":0.4570819437503814},{"word":"have","start":757.3,"end":757.62,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.5939180850982666},{"word":"the","start":757.62,"end":757.77997,"confidence":0.99902344,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.577761709690094},{"word":"terms","start":757.77997,"end":758.18,"confidence":0.99609375,"punctuated_word":"terms","sentiment":"positive","sentiment_score":0.4763181805610657},{"word":"offered","start":758.18,"end":758.5,"confidence":0.91259766,"punctuated_word":"offered,","sentiment":"positive","sentiment_score":0.48783522844314575},{"word":"they've","start":758.5,"end":758.74,"confidence":0.8613281,"punctuated_word":"they've","sentiment":"positive","sentiment_score":0.576179027557373},{"word":"been","start":758.74,"end":758.98,"confidence":0.8017578,"punctuated_word":"been","sentiment":"positive","sentiment_score":0.58963942527771},{"word":"locked","start":758.98,"end":759.3,"confidence":0.98828125,"punctuated_word":"locked","sentiment":"positive","sentiment_score":0.5725417137145996},{"word":"in","start":759.3,"end":759.45996,"confidence":1.0,"punctuated_word":"in","sentiment":"positive","sentiment_score":0.5041021108627319},{"word":"for","start":759.45996,"end":759.62,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5307468771934509},{"word":"you","start":759.62,"end":759.86,"confidence":0.9885254,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.48460495471954346},{"word":"so","start":759.86,"end":759.93994,"confidence":1.0,"punctuated_word":"So","sentiment":"positive","sentiment_score":0.4480551183223725},{"word":"it","start":759.93994,"end":760.1,"confidence":1.0,"punctuated_word":"it","sentiment":"positive","sentiment_score":0.5418129563331604},{"word":"gives","start":760.1,"end":760.33997,"confidence":1.0,"punctuated_word":"gives","sentiment":"positive","sentiment_score":0.5184241533279419},{"word":"you","start":760.33997,"end":760.5,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5682674646377563},{"word":"more","start":760.5,"end":760.66,"confidence":1.0,"punctuated_word":"more","sentiment":"positive","sentiment_score":0.5877724289894104},{"word":"of","start":760.66,"end":760.74,"confidence":1.0,"punctuated_word":"of","sentiment":"positive","sentiment_score":0.5831959843635559},{"word":"that","start":760.74,"end":760.98,"confidence":1.0,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.6266153454780579},{"word":"guarantee","start":760.98,"end":761.48,"confidence":0.89282227,"punctuated_word":"guarantee,","sentiment":"positive","sentiment_score":0.5703319311141968},{"word":"and","start":762.1,"end":762.25995,"confidence":0.93408203,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.5558952689170837},{"word":"that's","start":762.25995,"end":762.5,"confidence":0.80126953,"punctuated_word":"that's","sentiment":"positive","sentiment_score":0.5728321075439453},{"word":"what","start":762.5,"end":762.66,"confidence":1.0,"punctuated_word":"what","sentiment":"positive","sentiment_score":0.5184706449508667},{"word":"makes","start":762.66,"end":762.89996,"confidence":0.90625,"punctuated_word":"makes,","sentiment":"positive","sentiment_score":0.4799237847328186},{"word":"obviously","start":762.89996,"end":763.3,"confidence":1.0,"punctuated_word":"obviously,","sentiment":"positive","sentiment_score":0.5401502847671509},{"word":"the","start":763.3,"end":763.45996,"confidence":0.9970703,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.5766154527664185},{"word":"cover","start":763.45996,"end":763.77997,"confidence":1.0,"punctuated_word":"cover","sentiment":"positive","sentiment_score":0.5295792818069458},{"word":"a","start":763.77997,"end":763.86,"confidence":0.9980469,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5568642616271973},{"word":"bit","start":763.86,"end":764.1,"confidence":1.0,"punctuated_word":"bit","sentiment":"positive","sentiment_score":0.5006977319717407},{"word":"more","start":764.1,"end":764.6,"confidence":1.0,"punctuated_word":"more","sentiment":"positive","sentiment_score":0.4690362215042114},{"word":"comprehensive","start":765.545,"end":766.045,"confidence":0.99902344,"punctuated_word":"comprehensive","sentiment":"positive","sentiment_score":0.5012704730033875},{"word":"for","start":766.185,"end":766.345,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5861375331878662},{"word":"you","start":766.345,"end":766.845,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.41254085302352905},{"word":"yep","start":768.105,"end":768.605,"confidence":0.97265625,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.11226320266723631},{"word":"no","start":769.865,"end":770.105,"confidence":0.7993164,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.18223389983177185},{"word":"worries","start":770.105,"end":770.58496,"confidence":0.91552734,"punctuated_word":"worries,","sentiment":"neutral","sentiment_score":0.18899112939834595},{"word":"donna","start":770.58496,"end":770.90497,"confidence":0.9785156,"punctuated_word":"Donna.","sentiment":"neutral","sentiment_score":0.15710493922233582},{"word":"do","start":770.90497,"end":770.985,"confidence":1.0,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.11066178977489471},{"word":"you","start":770.985,"end":771.065,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12638936936855316},{"word":"have","start":771.065,"end":771.14496,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.13602793216705322},{"word":"any","start":771.14496,"end":771.385,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.11950678378343582},{"word":"other","start":771.385,"end":771.545,"confidence":1.0,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.10033382475376128},{"word":"questions","start":771.545,"end":771.945,"confidence":1.0,"punctuated_word":"questions","sentiment":"neutral","sentiment_score":0.07851940393447876},{"word":"for","start":771.945,"end":772.185,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.07117137312889099},{"word":"me","start":772.185,"end":772.685,"confidence":0.9995117,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":0.08622574061155319},{"word":"mhmm","start":777.0,"end":777.5,"confidence":0.87438965,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0477617010474205},{"word":"so","start":781.72,"end":782.22,"confidence":0.63720703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.016064340248703957},{"word":"everything","start":782.76,"end":783.26,"confidence":0.61865234,"punctuated_word":"everything?","sentiment":"neutral","sentiment_score":0.019488807767629623},{"word":"yeah","start":783.72,"end":784.22,"confidence":0.7141113,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02889741398394108},{"word":"you","start":784.92,"end":785.08,"confidence":0.61865234,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.010645776987075806},{"word":"see","start":785.08,"end":785.32,"confidence":0.36108398,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.013101959601044657},{"word":"by","start":785.32,"end":785.48,"confidence":0.39819336,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.013870174065232275},{"word":"everything","start":785.48,"end":785.96,"confidence":0.7541504,"punctuated_word":"everything?","sentiment":"neutral","sentiment_score":0.0129541689530015},{"word":"sorry","start":785.96,"end":786.28,"confidence":0.9069824,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.022992394864559177},{"word":"i","start":786.28,"end":786.44,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.014557864516973495},{"word":"can","start":786.44,"end":786.68,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.015532545745372772},{"word":"see","start":786.68,"end":786.92,"confidence":0.99609375,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.010244674980640411},{"word":"here","start":786.92,"end":787.42,"confidence":0.9980469,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.01767236925661564},{"word":"that","start":787.8,"end":788.12,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.027452386915683743},{"word":"your","start":788.12,"end":788.6,"confidence":0.9951172,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.020647697150707245},{"word":"ad","start":788.6,"end":788.84,"confidence":0.36743164,"punctuated_word":"ad","sentiment":"neutral","sentiment_score":0.00937872938811779},{"word":"review","start":788.84,"end":789.34,"confidence":0.9941406,"punctuated_word":"review","sentiment":"neutral","sentiment_score":-0.009739503264427183},{"word":"is","start":789.4,"end":789.8,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.010768931359052658},{"word":"coming","start":789.8,"end":790.3,"confidence":1.0,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":-0.013020168989896774},{"word":"up","start":790.44,"end":790.94,"confidence":0.76171875,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.021089822053909305},{"word":"let","start":791.08,"end":791.32,"confidence":0.9970703,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.009381549432873726},{"word":"me","start":791.32,"end":791.64,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.014259174466133118},{"word":"see","start":791.64,"end":792.14,"confidence":0.9338379,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.004893667064607143},{"word":"in","start":795.895,"end":796.135,"confidence":0.95703125,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.004308091476559639},{"word":"mid","start":796.135,"end":796.535,"confidence":0.99902344,"punctuated_word":"mid","sentiment":"neutral","sentiment_score":0.009060271084308624},{"word":"august","start":796.535,"end":797.035,"confidence":0.9099121,"punctuated_word":"August.","sentiment":"neutral","sentiment_score":0.012657093815505505},{"word":"so","start":797.815,"end":798.21497,"confidence":0.8120117,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.012014084495604038},{"word":"probably","start":798.21497,"end":798.615,"confidence":0.984375,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":0.016537602990865707},{"word":"within","start":798.615,"end":799.115,"confidence":0.9880371,"punctuated_word":"within,","sentiment":"neutral","sentiment_score":0.05020856857299805},{"word":"yeah","start":799.495,"end":799.895,"confidence":0.99853516,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.07335521280765533},{"word":"a","start":799.895,"end":799.975,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.09830766916275024},{"word":"couple","start":799.975,"end":800.375,"confidence":1.0,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":0.07607025653123856},{"word":"of","start":800.375,"end":800.615,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.07968689501285553},{"word":"weeks","start":800.615,"end":801.015,"confidence":1.0,"punctuated_word":"weeks","sentiment":"neutral","sentiment_score":0.05395523086190224},{"word":"or","start":801.015,"end":801.255,"confidence":0.9614258,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.08034364879131317},{"word":"so","start":801.255,"end":801.755,"confidence":0.8022461,"punctuated_word":"so,","sentiment":"neutral","sentiment_score":0.08055606484413147},{"word":"we","start":802.695,"end":802.935,"confidence":0.76708984,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.09582358598709106},{"word":"will","start":802.935,"end":803.435,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.0799284353852272},{"word":"give","start":804.21497,"end":804.455,"confidence":0.99902344,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.08679311722517014},{"word":"you","start":804.455,"end":804.615,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10183469206094742},{"word":"a","start":804.615,"end":804.695,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.08331142365932465},{"word":"call","start":804.695,"end":804.935,"confidence":0.99316406,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.08137483894824982},{"word":"for","start":804.935,"end":805.095,"confidence":0.3244629,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.08982855081558228},{"word":"you","start":805.095,"end":805.175,"confidence":0.4951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07749351859092712},{"word":"probably","start":805.175,"end":805.575,"confidence":0.80566406,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":0.07136829197406769},{"word":"around","start":805.575,"end":805.975,"confidence":0.9980469,"punctuated_word":"around","sentiment":"neutral","sentiment_score":0.07845054566860199},{"word":"the","start":805.975,"end":806.19,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07678081840276718},{"word":"august","start":806.19,"end":806.88,"confidence":0.904012,"punctuated_word":"August","sentiment":"neutral","sentiment_score":0.06168089807033539},{"word":"12","start":806.88,"end":807.57,"confidence":0.904012,"punctuated_word":"12,","sentiment":"neutral","sentiment_score":0.10353821516036989},{"word":"if","start":807.63,"end":807.87,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.1402951031923294},{"word":"that","start":807.87,"end":808.11,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1267017424106598},{"word":"kind","start":808.11,"end":808.35,"confidence":0.94970703,"punctuated_word":"kind","sentiment":"neutral","sentiment_score":0.07862727344036102},{"word":"of","start":808.35,"end":808.43,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.13533826172351837},{"word":"works","start":808.43,"end":808.75,"confidence":0.95703125,"punctuated_word":"works","sentiment":"neutral","sentiment_score":0.1289396435022354},{"word":"for","start":808.75,"end":808.91,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1166599690914154},{"word":"you","start":808.91,"end":809.41,"confidence":0.96850586,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.07397161424160004},{"word":"we'll","start":809.63,"end":809.87,"confidence":0.99902344,"punctuated_word":"We'll","sentiment":"neutral","sentiment_score":0.10593774914741516},{"word":"give","start":809.87,"end":810.03,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.11218168586492538},{"word":"you","start":810.03,"end":810.27,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12827488780021667},{"word":"a","start":810.27,"end":810.43,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0717439278960228},{"word":"call","start":810.43,"end":810.93,"confidence":0.8129883,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.03591571003198624},{"word":"lovely","start":815.15,"end":815.65,"confidence":0.79248047,"punctuated_word":"Lovely.","sentiment":"neutral","sentiment_score":0.2339051812887192},{"word":"when","start":815.95,"end":816.19,"confidence":0.9892578,"punctuated_word":"When","sentiment":"neutral","sentiment_score":0.08172070980072021},{"word":"will","start":816.19,"end":816.35,"confidence":0.99609375,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.0573679693043232},{"word":"you","start":816.35,"end":816.59,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07262338697910309},{"word":"be","start":816.59,"end":816.75,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.06698694825172424},{"word":"back","start":816.75,"end":817.25,"confidence":0.99853516,"punctuated_word":"back?","sentiment":"neutral","sentiment_score":0.08496588468551636},{"word":"fifteenth","start":820.765,"end":821.265,"confidence":0.68277997,"punctuated_word":"Fifteenth.","sentiment":"neutral","sentiment_score":0.020500367507338524},{"word":"when","start":822.205,"end":822.365,"confidence":0.5126953,"punctuated_word":"When","sentiment":"neutral","sentiment_score":0.005019491538405418},{"word":"do","start":822.365,"end":822.525,"confidence":0.9980469,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.0018716733902692797},{"word":"you","start":822.525,"end":822.685,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.005619976669549942},{"word":"leave","start":822.685,"end":823.185,"confidence":0.9975586,"punctuated_word":"leave?","sentiment":"neutral","sentiment_score":0.006742012687027454},{"word":"'13","start":830.52997,"end":831.02997,"confidence":0.8128255,"punctuated_word":"'13.","sentiment":"neutral","sentiment_score":0.011102791875600817},{"word":"would","start":831.33,"end":831.65,"confidence":0.9921875,"punctuated_word":"Would","sentiment":"neutral","sentiment_score":-0.004137206822633743},{"word":"you","start":831.65,"end":831.89,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.010795261710882189},{"word":"prefer","start":831.89,"end":832.39,"confidence":1.0,"punctuated_word":"prefer","sentiment":"neutral","sentiment_score":0.008201446384191513},{"word":"to","start":832.45,"end":832.52997,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02119915559887886},{"word":"have","start":832.52997,"end":832.77,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.015662435442209244},{"word":"it","start":832.77,"end":833.01,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.03227262198925018},{"word":"before","start":833.01,"end":833.49,"confidence":1.0,"punctuated_word":"before","sentiment":"neutral","sentiment_score":0.01659693941473961},{"word":"you","start":833.49,"end":833.65,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.003957230597734451},{"word":"go","start":833.65,"end":833.89,"confidence":0.9980469,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.02078912779688835},{"word":"or","start":833.89,"end":834.13,"confidence":0.9375,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.007103104144334793},{"word":"when","start":834.13,"end":834.37,"confidence":1.0,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.014674361795186996},{"word":"you","start":834.37,"end":834.45,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.012641526758670809},{"word":"come","start":834.45,"end":834.69,"confidence":1.0,"punctuated_word":"come","sentiment":"neutral","sentiment_score":0.030460096895694733},{"word":"back","start":834.69,"end":835.01,"confidence":0.99853516,"punctuated_word":"back?","sentiment":"neutral","sentiment_score":0.030258921906352043},{"word":"it's","start":835.01,"end":835.25,"confidence":1.0,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.05602024495601654},{"word":"completely","start":835.25,"end":835.73,"confidence":1.0,"punctuated_word":"completely","sentiment":"neutral","sentiment_score":0.06652966886758804},{"word":"up","start":835.73,"end":835.89,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.04340808466076851},{"word":"to","start":835.89,"end":836.05,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05827789381146431},{"word":"you","start":836.05,"end":836.55,"confidence":0.9941406,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.061987027525901794},{"word":"before","start":842.545,"end":842.865,"confidence":0.47631836,"punctuated_word":"Before","sentiment":"neutral","sentiment_score":0.011804712936282158},{"word":"you","start":842.865,"end":843.025,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.004399357363581657},{"word":"go","start":843.025,"end":843.525,"confidence":0.9880371,"punctuated_word":"go?","sentiment":"neutral","sentiment_score":0.014307943172752855},{"word":"yeah","start":843.585,"end":843.985,"confidence":0.88842773,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.045645710080862045},{"word":"of","start":843.985,"end":844.22504,"confidence":0.99902344,"punctuated_word":"Of","sentiment":"neutral","sentiment_score":0.06482098996639252},{"word":"course","start":844.22504,"end":844.72504,"confidence":1.0,"punctuated_word":"course.","sentiment":"neutral","sentiment_score":0.06350323557853699},{"word":"if","start":846.145,"end":846.385,"confidence":0.7182617,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.06655491888523102},{"word":"you","start":846.385,"end":846.625,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.053584352135658264},{"word":"have","start":846.625,"end":846.865,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.0638289600610733},{"word":"your","start":846.865,"end":847.105,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.05224122852087021},{"word":"calendar","start":847.105,"end":847.605,"confidence":0.99902344,"punctuated_word":"calendar,","sentiment":"neutral","sentiment_score":0.05906233191490173},{"word":"i","start":847.745,"end":847.905,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0969996526837349},{"word":"can","start":847.905,"end":848.145,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.09514742344617844},{"word":"get","start":848.145,"end":848.385,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.09717787802219392},{"word":"you","start":848.385,"end":848.545,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08707867562770844},{"word":"booked","start":848.545,"end":848.78503,"confidence":0.9951172,"punctuated_word":"booked","sentiment":"neutral","sentiment_score":0.10750409215688704},{"word":"in","start":848.78503,"end":848.945,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.0985758975148201},{"word":"now","start":848.945,"end":849.105,"confidence":0.99902344,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.1140289455652237},{"word":"and","start":849.105,"end":849.185,"confidence":0.31860352,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.082377590239048},{"word":"i","start":849.185,"end":849.265,"confidence":0.8745117,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07944042980670929},{"word":"have","start":849.265,"end":849.505,"confidence":0.8803711,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.08254839479923248},{"word":"you","start":849.505,"end":849.585,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06368114054203033},{"word":"on","start":849.585,"end":849.745,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.07147905230522156},{"word":"the","start":849.745,"end":849.825,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0688226968050003},{"word":"phone","start":849.825,"end":850.065,"confidence":0.90625,"punctuated_word":"phone,","sentiment":"neutral","sentiment_score":0.04935494810342789},{"word":"or","start":850.065,"end":850.22504,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.038797564804553986},{"word":"i","start":850.22504,"end":850.385,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05359690636396408},{"word":"can","start":850.385,"end":850.545,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.056231189519166946},{"word":"get","start":850.545,"end":850.78503,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.05687392503023147},{"word":"my","start":850.78503,"end":850.945,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.053904518485069275},{"word":"colleague","start":850.945,"end":851.265,"confidence":0.6954346,"punctuated_word":"colleague,","sentiment":"neutral","sentiment_score":0.07028737664222717},{"word":"whitlam","start":851.265,"end":851.745,"confidence":0.9510091,"punctuated_word":"Whitlam,","sentiment":"neutral","sentiment_score":0.07065923511981964},{"word":"to","start":851.745,"end":851.825,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05772418528795242},{"word":"call","start":851.825,"end":852.065,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.04278165102005005},{"word":"you","start":852.065,"end":852.565,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04035276919603348},{"word":"maybe","start":852.78503,"end":853.105,"confidence":0.88256836,"punctuated_word":"maybe,","sentiment":"neutral","sentiment_score":0.043978095054626465},{"word":"like","start":853.105,"end":853.34503,"confidence":0.99902344,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.04331339523196221},{"word":"the","start":853.34503,"end":853.585,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04532966762781143},{"word":"first","start":853.585,"end":853.905,"confidence":0.99902344,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.03715080767869949},{"word":"week","start":853.905,"end":854.22504,"confidence":1.0,"punctuated_word":"week","sentiment":"neutral","sentiment_score":0.03510872274637222},{"word":"of","start":854.22504,"end":854.465,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.03786897286772728},{"word":"august","start":854.465,"end":854.965,"confidence":1.0,"punctuated_word":"August","sentiment":"neutral","sentiment_score":0.041678089648485184},{"word":"when","start":856.21,"end":856.53,"confidence":1.0,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.017273515462875366},{"word":"you","start":856.53,"end":856.69,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.015454720705747604},{"word":"maybe","start":856.69,"end":857.01,"confidence":0.9760742,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":0.012462932616472244},{"word":"have","start":857.01,"end":857.17,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.015297872945666311},{"word":"a","start":857.17,"end":857.25,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.017617927864193916},{"word":"bit","start":857.25,"end":857.41003,"confidence":1.0,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":0.008104648441076279},{"word":"more","start":857.41003,"end":857.65,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.001386065036058426},{"word":"certainty","start":857.65,"end":858.15,"confidence":0.9980469,"punctuated_word":"certainty","sentiment":"neutral","sentiment_score":0.0028391890227794647},{"word":"on","start":858.29,"end":858.79,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0008743777871131897},{"word":"time","start":858.85004,"end":859.17,"confidence":0.9819336,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.020422987639904026},{"word":"frame","start":859.17,"end":859.67,"confidence":0.87719727,"punctuated_word":"frame.","sentiment":"neutral","sentiment_score":0.021877598017454147},{"word":"it's","start":859.73,"end":859.97003,"confidence":0.98217773,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.03923145681619644},{"word":"up","start":859.97003,"end":860.05,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.03956669196486473},{"word":"to","start":860.05,"end":860.29,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.035275012254714966},{"word":"you","start":860.29,"end":860.79,"confidence":0.9238281,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.08689472079277039},{"word":"yep","start":861.65,"end":862.13,"confidence":0.8833008,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.1984180510044098},{"word":"okay","start":862.13,"end":862.63,"confidence":1.0,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2269518077373505},{"word":"i","start":863.01,"end":863.17,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.197859987616539},{"word":"will","start":863.17,"end":863.33,"confidence":0.81640625,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.1938366740942001},{"word":"get","start":863.33,"end":863.65,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.2137722671031952},{"word":"whitlam","start":863.65,"end":864.05,"confidence":0.84594727,"punctuated_word":"Whitlam","sentiment":"neutral","sentiment_score":0.2165043354034424},{"word":"to","start":864.05,"end":864.29,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.18698418140411377},{"word":"call","start":864.29,"end":864.45,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.183795765042305},{"word":"you","start":864.45,"end":864.61,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2116849273443222},{"word":"about","start":864.61,"end":864.85004,"confidence":0.9980469,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.2102094292640686},{"word":"that","start":864.85004,"end":865.09,"confidence":0.97802734,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1862761378288269},{"word":"first","start":865.09,"end":865.33,"confidence":1.0,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.1554567962884903},{"word":"week","start":865.33,"end":865.73,"confidence":1.0,"punctuated_word":"week","sentiment":"neutral","sentiment_score":0.162052184343338},{"word":"of","start":865.73,"end":866.05,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.19198808073997495},{"word":"august","start":866.05,"end":866.55,"confidence":0.9794922,"punctuated_word":"August,","sentiment":"neutral","sentiment_score":0.20511960983276367},{"word":"and","start":866.61,"end":866.85004,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.19399672746658325},{"word":"we'll","start":866.85004,"end":867.09,"confidence":0.9765625,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.2110559195280075},{"word":"tryna","start":867.09,"end":867.49,"confidence":0.80981445,"punctuated_word":"tryna","sentiment":"neutral","sentiment_score":0.1864137351512909},{"word":"get","start":867.49,"end":867.65,"confidence":0.9980469,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.28794556856155396},{"word":"that","start":867.65,"end":867.89,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.2699063718318939},{"word":"booked","start":867.89,"end":868.13,"confidence":0.9892578,"punctuated_word":"booked","sentiment":"neutral","sentiment_score":0.31184661388397217},{"word":"in","start":868.13,"end":868.29,"confidence":0.9941406,"punctuated_word":"in","sentiment":"positive","sentiment_score":0.3391944169998169},{"word":"and","start":868.29,"end":868.45,"confidence":0.9160156,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2947361171245575},{"word":"sorted","start":868.45,"end":868.85004,"confidence":0.9980469,"punctuated_word":"sorted","sentiment":"positive","sentiment_score":0.33585891127586365},{"word":"before","start":868.85004,"end":869.09,"confidence":1.0,"punctuated_word":"before","sentiment":"positive","sentiment_score":0.3507665693759918},{"word":"you","start":869.09,"end":869.17,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2770114839076996},{"word":"go","start":869.17,"end":869.33,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.30575063824653625},{"word":"on","start":869.33,"end":869.49,"confidence":0.9277344,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.3744162917137146},{"word":"your","start":869.49,"end":869.65,"confidence":0.9980469,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.40657684206962585},{"word":"lovely","start":869.65,"end":869.97003,"confidence":1.0,"punctuated_word":"lovely","sentiment":"positive","sentiment_score":0.4567887783050537},{"word":"holiday","start":869.97003,"end":870.47003,"confidence":0.9995117,"punctuated_word":"holiday.","sentiment":"neutral","sentiment_score":0.307524174451828},{"word":"no","start":874.885,"end":874.965,"confidence":0.94628906,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.2326012551784515},{"word":"no","start":874.965,"end":875.28503,"confidence":0.57910156,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.16982999444007874},{"word":"worries","start":875.28503,"end":875.78503,"confidence":0.99609375,"punctuated_word":"worries,","sentiment":"neutral","sentiment_score":0.08990561962127686},{"word":"donna","start":875.84503,"end":876.34503,"confidence":0.98291016,"punctuated_word":"Donna.","sentiment":"neutral","sentiment_score":0.18996423482894895},{"word":"no","start":876.885,"end":877.125,"confidence":0.80249023,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.042491815984249115},{"word":"no","start":877.125,"end":877.445,"confidence":0.9970703,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.1873723566532135},{"word":"worries","start":877.445,"end":877.84503,"confidence":0.99902344,"punctuated_word":"worries","sentiment":"neutral","sentiment_score":0.037926167249679565},{"word":"at","start":877.84503,"end":878.085,"confidence":0.9980469,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.10682383179664612},{"word":"all","start":878.085,"end":878.245,"confidence":1.0,"punctuated_word":"all.","sentiment":"neutral","sentiment_score":0.23769640922546387},{"word":"if","start":878.245,"end":878.405,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.1140303686261177},{"word":"you","start":878.405,"end":878.48505,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1490166038274765},{"word":"need","start":878.48505,"end":878.645,"confidence":0.9980469,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.057743266224861145},{"word":"anything","start":878.645,"end":878.885,"confidence":1.0,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":0.14184018969535828},{"word":"else","start":878.885,"end":879.125,"confidence":1.0,"punctuated_word":"else","sentiment":"neutral","sentiment_score":0.17149126529693604},{"word":"in","start":879.125,"end":879.205,"confidence":0.9838867,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.06302843987941742},{"word":"the","start":879.205,"end":879.365,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11573011428117752},{"word":"meantime","start":879.365,"end":879.84503,"confidence":0.99902344,"punctuated_word":"meantime,","sentiment":"neutral","sentiment_score":0.05808960646390915},{"word":"don't","start":879.84503,"end":880.085,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.03435897454619408},{"word":"hesitate","start":880.085,"end":880.565,"confidence":0.9980469,"punctuated_word":"hesitate","sentiment":"neutral","sentiment_score":0.04853873699903488},{"word":"to","start":880.565,"end":880.645,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11053499579429626},{"word":"give","start":880.645,"end":880.885,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.08350317180156708},{"word":"me","start":880.885,"end":880.965,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.13021010160446167},{"word":"a","start":880.965,"end":881.125,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.10479041188955308},{"word":"call","start":881.125,"end":881.43896,"confidence":0.9995117,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.0966501086950302},{"word":"alright","start":883.35895,"end":883.85895,"confidence":0.75268555,"punctuated_word":"Alright.","sentiment":"positive","sentiment_score":0.3448754549026489},{"word":"thanks","start":883.91895,"end":884.41895,"confidence":0.9980469,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.5150409936904907},{"word":"bye","start":884.639,"end":885.139,"confidence":0.9655762,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.19122372567653656},{"word":"bye","start":885.67896,"end":886.17896,"confidence":0.9951172,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.17726926505565643}],"paragraphs":{"transcript":"\nGood morning, Veronica from Financial. How are you? I'm good. Yeah. I'm good.\n\nThanks. Thanks for calling me back. I had you booked in for a little bit of a catch up. Should be pretty quick just following all the lengthy conversations I know you've had with me or back and forth. Do you still have a moment for me?\n\nK. Yep. So oh, beautiful. Now I can obviously see here all the email trails and everything, and I know you've spoken to my colleague, Zach, and it's been a bit of a process back and forth. So and I know you had some issues getting in touch with Tracy, but we have got an outcome that I do wanna go through with you.\n\nSo a a bit of a mix. So the good thing is that the shoulder exclusion has now been removed, which is fantastic. So that's all been sorted. The shoulder. Sorry.\n\nJust your shoulder. So you only had a shoulder exclusion, which they have removed. And I think it was just right, but, yes, both shoulders are fine. So that's all good. Now with for shoulders.\n\nYes. So shoulder exclusion has been removed. I can see which is great, which is what we wanted. I can see all the emails in regards to the wrist x the wrist the bilateral wrist. So with that, it's a little bit more convoluted.\n\nSo, obviously, I can see that Neos have requested medical reports and I believe through doctor Kyle Koblowski, if that rings a bell. Yep. And so, basically, what they have identified is that one of the reports that he had said that your symptom in regards to your breast started on the 11/08/2021. So around 2021 was the first time he documented any symptoms in regards to the left and right wrist. Is that correct, Or does that sound about right?\n\nYes. Yep. So what basically yeah. Yes. Yeah.\n\nSo yeah. Perfect. So, basically, because you had symptoms on the wrist before we submitted the original application to apply for your knee of cover in 2023. So because that was a preexisting condition, NEOS have gone through the original application that we submitted in 2023 and found that the risk was not mentioned anywhere. So, basically, what I have said that if the risks were mentioned, the the terms of the contract from 2023 would have been risk exclusion for both both wrists as well as the shoulder.\n\nSo they have basically said that that would have been the outcome if the risks were disclosed. So, basically, now they are saying that from where things are right now, because they obviously have all the medical reports, is that the shoulders, like I said, yeah, that has been removed, and that's all good. So what would be the outcome right now is that they would apply a right wrist wrist exclusion and a left wrist exclusion for the time being because of the carpal tunnel syndrome. Now what they have said is that because, obviously, surgery was at different times and one was more severe than the other, they are reviewable. So kind of similar to the shoulder that after a certain amount of time, they are happy to look at it, especially now when you don't have any symptoms or issues with it anymore, which is correct.\n\nSorry. What they have said is that on the right wrist, they would be happy to look at it after twelve months, so not too long. With the left wrist, they are happy to look at it after twenty four months. So a little bit longer for that one. The left.\n\nYes. Does that make sense, Donna? Yeah. So, yeah, so so, basically, it's one of those things. Great things, shoulders removed.\n\nBut, obviously, because you did have some symptoms before the application was submitted in 2023 and they got those reports, It is good because I would rather kind of rectifying things now and get it sorted and then look to review it and remove it in twelve and twenty four months' time than let's say we didn't find this. And then let's say you were to go on claim and needed to claim on your wrist, let's say, in two years' time when when the wrist can be removed, everything, let's say you needed to go on claim in two years, and they could have been potentially said, well, you didn't disclose anything, so therefore, we're not gonna pay it. So it is good that we have found it now, even though it seems a little bit painful. It is good because we want all the information so that we can make sure there's no, like, nondisclosure or or different information. Does that make sense, Donna?\n\nYep. Yeah. Correct. Yep. So Correct.\n\nCorrect. So right now, what would happen, if something happened to your shoulder, you're fine because that one has been removed. If anything happens it says here that a shoulder has been reviewed and removed. Sorry. I will get Jack, my colleague, to triple check.\n\nBut from what I can see, it looks like both shoulders, so you're good. But I will get Jack to put it in writing for you just to make sure because it looks like there's no shoulder exclusion, which is great. So they are yes. Correct. Correct.\n\nNo. No. Sorry. What so, yeah, basically, what would happen is it would only be right wrist, and that will be due to, like, the preexisting condition. So if, let's say, you have a car accident and your wrist gets injured during the car accident, that would have happened to anybody, right, irrespective of your preexisting condition, then you're covered.\n\nSo it's more in regards to the preexisting condition. So, exactly, if that's correct. So if that is completely unrelated to the preexisting condition, Yeah. Sorry. It is a little it gets a little bit messy.\n\nBut the good thing is, like I said, shoulders is removed. Now I'll like I said, I'll get Jack to put it in writing for you just to make sure it's both shoulders. I believe so, but I want to triple check for sure. Right wrist will be an exclusion, but in twelve months' time, we can look to review it, and that would be we can contact you and say, hey. Do you have any issues?\n\nDo you still don't have any symptoms? And then we can kind of go through the questionnaire, look to get that removed. And then the left wrist would then be in twenty four months' time. We could do the same process. So the good thing is that we can renew them at different time.\n\nSo, obviously, we wanna make sure we get rid of them as soon as possible. Yeah. Okay. Do you have any questions in regards to any of that, Donna? No?\n\nOkay. Okay. Perfect. That makes sense. Yeah.\n\nYeah. Yeah. And I did speak to other insurers as well just to make sure it was kind of fair terms as well, and other insurers I have spoken to have said the same time frame. So it's like a standard across the board. It's not like harder than anyone else.\n\nIt's kind of the same. So like you said, the good thing is you've had surgery, and you don't have any issues, which is which is the main thing. Yep. Perfect. So if you're happy, I'll obviously speak to Jack, confirm the shoulders, and then go back to Neos and say that, yep.\n\nObviously, this is the outcome from the medical reports, and that was correct. And then we'll review that in December time. So it would depend on how it's assessed. So it would be a little bit of a gray a gray area. So if something were to happen and you need to, just call me, and I will try my best to speak to Nios to try to get it.\n\nIt would just be dependent on let's say, you do have a bike accident. And because of the preexisting right carpal tunnel syndrome, even though it's fine now, that is causing an aggravation to everything and flaring things up, then Neos could say, well, the issues you are having right now stems from that issue, so they might not cover you. So it kind of it it is a bit of a gray area. Yeah. But, hopefully, everything is all good for you.\n\nAnd like I said, if you have any issues or anything were to happen, irrespective of how, just call me and tell me everything, and then I will go to Neos and try through to obviously make sure that we get you the claim if we if we can. But, yeah, just so that you you yeah. Yes. Yes. Yes.\n\nYeah. Yeah. So it's one of those one of those things. Any preexisting conditions, they will exclude because, obviously, there's a higher probability of something happening. The good thing is is it is reviewable.\n\nSometimes what they do, insurance is saying it's not reviewable. So no matter what time frame, it is not reviewable. So the good thing is that they have said that they're happy to look at it. Obviously, given you're not gonna have a flare up during, you know, this period of time while it is reviewable. So as long as you don't have any issues with with the risk, then they'll be happy to look at it.\n\nYep. No worries. And I know it's been a bit tedious for you, Donna, so thanks for your patience with meals. Sometimes insurers, they get like that, and they obviously, they're trying to assess risk. And because once because the good thing with your insurance is because it is underwritten.\n\nSo it can get a bit tedious with the process, but then the good thing is that once they have the terms offered, they've been locked in for you. So it gives you more of that guarantee, and that's what makes, obviously, the cover a bit more comprehensive for you. Yep. No worries, Donna. Do you have any other questions for me?\n\nMhmm. So everything? Yeah. You see by everything? Sorry.\n\nI can see here that your ad review is coming up. Let me see. In mid August. So probably within, yeah, a couple of weeks or so, we will give you a call for you probably around the August 12, if that kind of works for you. We'll give you a call.\n\nLovely. When will you be back? Fifteenth. When do you leave? '13.\n\nWould you prefer to have it before you go or when you come back? It's completely up to you. Before you go? Yeah. Of course.\n\nIf you have your calendar, I can get you booked in now and I have you on the phone, or I can get my colleague, Whitlam, to call you maybe, like, the first week of August when you maybe have a bit more certainty on time frame. It's up to you. Yep. Okay. I will get Whitlam to call you about that first week of August, and we'll tryna get that booked in and sorted before you go on your lovely holiday.\n\nNo no worries, Donna. No. No worries at all. If you need anything else in the meantime, don't hesitate to give me a call. Alright.\n\nThanks. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Good morning, Veronica from Financial.","start":0.96,"end":3.1399999,"sentiment":"positive","sentiment_score":0.4064893364906311},{"text":"How are you?","start":3.4399998,"end":4.34,"sentiment":"neutral","sentiment_score":0.26907337705294293},{"text":"I'm good.","start":5.7599998,"end":6.8199997,"sentiment":"positive","sentiment_score":0.5698739290237427},{"text":"Yeah.","start":7.04,"end":7.3599997,"sentiment":"positive","sentiment_score":0.33644992113113403},{"text":"I'm good.","start":7.3599997,"end":8.0,"sentiment":"positive","sentiment_score":0.5231829881668091}],"sentiment":"positive","sentiment_score":0.4124792745480171,"num_words":13,"start":0.96,"end":8.0},{"sentences":[{"text":"Thanks.","start":8.0,"end":8.32,"sentiment":"positive","sentiment_score":0.6619104146957397},{"text":"Thanks for calling me back.","start":8.32,"end":9.78,"sentiment":"positive","sentiment_score":0.6206586956977844},{"text":"I had you booked in for a little bit of a catch up.","start":14.095,"end":16.815,"sentiment":"neutral","sentiment_score":0.13611896794575912},{"text":"Should be pretty quick just following all the lengthy conversations I know you've had with me or back and forth.","start":16.815,"end":23.555,"sentiment":"neutral","sentiment_score":0.13380344919860362},{"text":"Do you still have a moment for me?","start":25.135,"end":27.075,"sentiment":"neutral","sentiment_score":0.03255296126008034}],"sentiment":"neutral","sentiment_score":0.18023921596877118,"num_words":47,"start":8.0,"end":27.075},{"sentences":[{"text":"K.","start":28.45,"end":28.95,"sentiment":"neutral","sentiment_score":0.03072984144091606},{"text":"Yep.","start":29.17,"end":29.67,"sentiment":"neutral","sentiment_score":0.06177802011370659},{"text":"So oh, beautiful.","start":31.009998,"end":33.91,"sentiment":"positive","sentiment_score":0.4132923595607281},{"text":"Now I can obviously see here all the email trails and everything, and I know you've spoken to my colleague, Zach, and it's been a bit of a process back and forth.","start":34.13,"end":41.595,"sentiment":"neutral","sentiment_score":0.14288446318823844},{"text":"So and I know you had some issues getting in touch with Tracy, but we have got an outcome that I do wanna go through with you.","start":43.435,"end":51.035,"sentiment":"neutral","sentiment_score":0.06863194386716243}],"sentiment":"neutral","sentiment_score":0.12121484760427848,"num_words":64,"start":28.45,"end":51.035},{"sentences":[{"text":"So a a bit of a mix.","start":51.035,"end":54.63,"sentiment":"neutral","sentiment_score":0.11682130502802986},{"text":"So the good thing is that the shoulder exclusion has now been removed, which is fantastic.","start":54.870003,"end":60.81,"sentiment":"positive","sentiment_score":0.3583961045369506},{"text":"So that's all been sorted.","start":61.11,"end":62.65,"sentiment":"neutral","sentiment_score":0.06731157582253218},{"text":"The shoulder.","start":63.59,"end":64.25,"sentiment":"neutral","sentiment_score":-0.005106887547299266},{"text":"Sorry.","start":65.91,"end":66.23,"sentiment":"neutral","sentiment_score":-0.024008842185139656}],"sentiment":"neutral","sentiment_score":0.22111038934259164,"num_words":31,"start":51.035,"end":66.23},{"sentences":[{"text":"Just your shoulder.","start":66.23,"end":67.29,"sentiment":"neutral","sentiment_score":-0.013953667134046555},{"text":"So you only had a shoulder exclusion, which they have removed.","start":67.51,"end":73.495,"sentiment":"neutral","sentiment_score":-0.007544063539667563},{"text":"And I think it was just right, but, yes, both shoulders are fine.","start":73.555,"end":76.935005,"sentiment":"neutral","sentiment_score":0.16188883781433105},{"text":"So that's all good.","start":77.235,"end":79.095,"sentiment":"positive","sentiment_score":0.36442984640598297},{"text":"Now with for shoulders.","start":80.195,"end":86.2,"sentiment":"neutral","sentiment_score":0.03615463827736676}],"sentiment":"neutral","sentiment_score":0.10234420371374914,"num_words":35,"start":66.23,"end":86.2},{"sentences":[{"text":"Yes.","start":86.340004,"end":86.82,"sentiment":"neutral","sentiment_score":0.052303582429885864},{"text":"So shoulder exclusion has been removed.","start":86.82,"end":89.64,"sentiment":"neutral","sentiment_score":-0.0023023035998145738},{"text":"I can see which is great, which is what we wanted.","start":90.18,"end":93.8,"sentiment":"neutral","sentiment_score":0.303343957120722},{"text":"I can see all the emails in regards to the wrist x the wrist the bilateral wrist.","start":94.765,"end":100.305,"sentiment":"neutral","sentiment_score":-0.017672791419660345},{"text":"So with that, it's a little bit more convoluted.","start":100.765,"end":103.265,"sentiment":"neutral","sentiment_score":-0.06360733260711034}],"sentiment":"neutral","sentiment_score":0.05687204185365276,"num_words":44,"start":86.340004,"end":103.265},{"sentences":[{"text":"So, obviously, I can see that Neos have requested medical reports and I believe through doctor Kyle Koblowski, if that rings a bell.","start":104.125,"end":115.7,"sentiment":"neutral","sentiment_score":0.018571621940835663},{"text":"Yep.","start":115.7,"end":116.2,"sentiment":"neutral","sentiment_score":0.04844863340258598},{"text":"And so, basically, what they have identified is that one of the reports that he had said that your symptom in regards to your breast started on the 11/08/2021.","start":117.62,"end":136.84001,"sentiment":"neutral","sentiment_score":-0.016164848645185602},{"text":"So around 2021 was the first time he documented any symptoms in regards to the left and right wrist.","start":136.98001,"end":146.04001,"sentiment":"neutral","sentiment_score":-0.01909176024951433},{"text":"Is that correct, Or does that sound about right?","start":146.26001,"end":149.33499,"sentiment":"neutral","sentiment_score":-0.013983437584506141}],"sentiment":"neutral","sentiment_score":-0.005947889576171652,"num_words":81,"start":104.125,"end":149.33499},{"sentences":[{"text":"Yes.","start":150.915,"end":151.415,"sentiment":"neutral","sentiment_score":0.06654776632785797},{"text":"Yep.","start":151.635,"end":152.135,"sentiment":"neutral","sentiment_score":0.08293388783931732},{"text":"So what basically yeah.","start":152.275,"end":156.53499,"sentiment":"neutral","sentiment_score":0.025593677069991827},{"text":"Yes.","start":157.875,"end":158.375,"sentiment":"neutral","sentiment_score":0.05612235516309738},{"text":"Yeah.","start":158.75499,"end":159.155,"sentiment":"neutral","sentiment_score":0.03763430938124657}],"sentiment":"neutral","sentiment_score":0.04320162837393582,"num_words":8,"start":150.915,"end":159.155},{"sentences":[{"text":"So yeah.","start":159.155,"end":161.27,"sentiment":"neutral","sentiment_score":0.12583330646157265},{"text":"Perfect.","start":161.27,"end":161.77,"sentiment":"positive","sentiment_score":0.5016928911209106},{"text":"So, basically, because you had symptoms on the wrist before we submitted the original application to apply for your knee of cover in 2023.","start":162.23,"end":175.21,"sentiment":"neutral","sentiment_score":0.03129908978007734},{"text":"So because that was a preexisting condition, NEOS have gone through the original application that we submitted in 2023 and found that the risk was not mentioned anywhere.","start":175.41501,"end":190.475,"sentiment":"neutral","sentiment_score":-0.10214533949536937},{"text":"So, basically, what I have said that if the risks were mentioned, the the terms of the contract from 2023 would have been risk exclusion for both both wrists as well as the shoulder.","start":192.09,"end":210.775,"sentiment":"neutral","sentiment_score":-0.039014672203099024}],"sentiment":"neutral","sentiment_score":-0.03013517642707637,"num_words":89,"start":159.155,"end":210.775},{"sentences":[{"text":"So they have basically said that that would have been the outcome if the risks were disclosed.","start":211.795,"end":218.135,"sentiment":"neutral","sentiment_score":-0.023506945218233502},{"text":"So, basically, now they are saying that from where things are right now, because they obviously have all the medical reports, is that the shoulders, like I said, yeah, that has been removed, and that's all good.","start":219.395,"end":234.11,"sentiment":"neutral","sentiment_score":0.0837458339897362},{"text":"So what would be the outcome right now is that they would apply a right wrist wrist exclusion and a left wrist exclusion for the time being because of the carpal tunnel syndrome.","start":235.095,"end":252.43,"sentiment":"neutral","sentiment_score":0.10903024018713922},{"text":"Now what they have said is that because, obviously, surgery was at different times and one was more severe than the other, they are reviewable.","start":253.53,"end":264.66998,"sentiment":"neutral","sentiment_score":-0.03513944417238236},{"text":"So kind of similar to the shoulder that after a certain amount of time, they are happy to look at it, especially now when you don't have any symptoms or issues with it anymore, which is correct.","start":265.495,"end":275.19498,"sentiment":"neutral","sentiment_score":0.284338746521924}],"sentiment":"neutral","sentiment_score":0.1069733102824664,"num_words":149,"start":211.795,"end":275.19498},{"sentences":[{"text":"Sorry.","start":276.13498,"end":276.63498,"sentiment":"neutral","sentiment_score":0.22106710076332092},{"text":"What they have said is that on the right wrist, they would be happy to look at it after twelve months, so not too long.","start":276.935,"end":287.73,"sentiment":"positive","sentiment_score":0.34425795629620554},{"text":"With the left wrist, they are happy to look at it after twenty four months.","start":288.66998,"end":295.16998,"sentiment":"positive","sentiment_score":0.3540290007988612},{"text":"So a little bit longer for that one.","start":296.16498,"end":297.94498,"sentiment":"neutral","sentiment_score":0.10667876340448856},{"text":"The left.","start":299.525,"end":300.245,"sentiment":"neutral","sentiment_score":0.023177938535809517}],"sentiment":"neutral","sentiment_score":0.29485758832272363,"num_words":51,"start":276.13498,"end":300.245},{"sentences":[{"text":"Yes.","start":300.245,"end":300.745,"sentiment":"neutral","sentiment_score":0.03698962926864624},{"text":"Does that make sense, Donna?","start":302.405,"end":304.10498,"sentiment":"neutral","sentiment_score":0.04474692940711975},{"text":"Yeah.","start":305.685,"end":306.185,"sentiment":"neutral","sentiment_score":0.03346588462591171},{"text":"So, yeah, so so, basically, it's one of those things.","start":307.125,"end":311.08,"sentiment":"neutral","sentiment_score":0.026925596687942744},{"text":"Great things, shoulders removed.","start":311.08,"end":312.69998,"sentiment":"positive","sentiment_score":0.39747221395373344}],"sentiment":"neutral","sentiment_score":0.10253976112497705,"num_words":21,"start":300.245,"end":312.69998},{"sentences":[{"text":"But, obviously, because you did have some symptoms before the application was submitted in 2023 and they got those reports, It is good because I would rather kind of rectifying things now and get it sorted and then look to review it and remove it in twelve and twenty four months' time than let's say we didn't find this.","start":313.15997,"end":334.47,"sentiment":"neutral","sentiment_score":0.18725945342774108},{"text":"And then let's say you were to go on claim and needed to claim on your wrist, let's say, in two years' time when when the wrist can be removed, everything, let's say you needed to go on claim in two years, and they could have been potentially said, well, you didn't disclose anything, so therefore, we're not gonna pay it.","start":334.55,"end":355.76498,"sentiment":"neutral","sentiment_score":-0.041149498345177685},{"text":"So it is good that we have found it now, even though it seems a little bit painful.","start":356.465,"end":362.01,"sentiment":"neutral","sentiment_score":0.32538131562372047},{"text":"It is good because we want all the information so that we can make sure there's no, like, nondisclosure or or different information.","start":362.01,"end":370.83,"sentiment":"positive","sentiment_score":0.3964635004167971},{"text":"Does that make sense, Donna?","start":371.29,"end":372.66998,"sentiment":"neutral","sentiment_score":0.04381175972521305}],"sentiment":"neutral","sentiment_score":0.14296850206397743,"num_words":166,"start":313.15997,"end":372.66998},{"sentences":[{"text":"Yep.","start":374.105,"end":374.605,"sentiment":"neutral","sentiment_score":0.0338725671172142},{"text":"Yeah.","start":376.185,"end":376.685,"sentiment":"neutral","sentiment_score":0.005013703368604183},{"text":"Correct.","start":385.8,"end":386.28,"sentiment":"neutral","sentiment_score":0.0005016922950744629},{"text":"Yep.","start":386.28,"end":386.68,"sentiment":"neutral","sentiment_score":-0.009726358577609062},{"text":"So Correct.","start":386.68,"end":389.27,"sentiment":"neutral","sentiment_score":-0.040135229006409645}],"sentiment":"neutral","sentiment_score":-0.008434808968255917,"num_words":6,"start":374.105,"end":389.27},{"sentences":[{"text":"Correct.","start":398.61502,"end":399.015,"sentiment":"neutral","sentiment_score":-0.02491180971264839},{"text":"So right now, what would happen, if something happened to your shoulder, you're fine because that one has been removed.","start":399.015,"end":404.475,"sentiment":"neutral","sentiment_score":0.004035756271332502},{"text":"If anything happens it says here that a shoulder has been reviewed and removed.","start":404.855,"end":412.39502,"sentiment":"neutral","sentiment_score":-0.02784030232578516},{"text":"Sorry.","start":413.06998,"end":413.31,"sentiment":"neutral","sentiment_score":-0.020502682775259014},{"text":"I will get Jack, my colleague, to triple check.","start":413.31,"end":416.27,"sentiment":"neutral","sentiment_score":0.0776497996929619}],"sentiment":"neutral","sentiment_score":0.007652991058097945,"num_words":45,"start":398.61502,"end":416.27},{"sentences":[{"text":"But from what I can see, it looks like both shoulders, so you're good.","start":416.27,"end":419.88998,"sentiment":"neutral","sentiment_score":0.1615480003612382},{"text":"But I will get Jack to put it in writing for you just to make sure because it looks like there's no shoulder exclusion, which is great.","start":420.75,"end":428.405,"sentiment":"neutral","sentiment_score":0.27636426107751},{"text":"So they are yes.","start":428.465,"end":431.125,"sentiment":"neutral","sentiment_score":0.09610419441014528},{"text":"Correct.","start":432.54498,"end":433.04498,"sentiment":"neutral","sentiment_score":0.029622213914990425},{"text":"Correct.","start":435.26498,"end":435.76498,"sentiment":"neutral","sentiment_score":-0.06107409670948982}],"sentiment":"neutral","sentiment_score":0.2143930201914082,"num_words":47,"start":416.27,"end":435.76498},{"sentences":[{"text":"No.","start":436.94498,"end":437.44498,"sentiment":"neutral","sentiment_score":0.025135811418294907},{"text":"No.","start":438.38498,"end":438.78497,"sentiment":"neutral","sentiment_score":-0.045903727412223816},{"text":"Sorry.","start":438.78497,"end":439.26498,"sentiment":"neutral","sentiment_score":-0.03923173248767853},{"text":"What so, yeah, basically, what would happen is it would only be right wrist, and that will be due to, like, the preexisting condition.","start":439.26498,"end":447.15,"sentiment":"neutral","sentiment_score":-0.03156508276394258},{"text":"So if, let's say, you have a car accident and your wrist gets injured during the car accident, that would have happened to anybody, right, irrespective of your preexisting condition, then you're covered.","start":447.15,"end":462.615,"sentiment":"neutral","sentiment_score":-0.03566138130245787}],"sentiment":"neutral","sentiment_score":-0.033239786963288984,"num_words":60,"start":436.94498,"end":462.615},{"sentences":[{"text":"So it's more in regards to the preexisting condition.","start":462.615,"end":466.63498,"sentiment":"neutral","sentiment_score":-0.003826687151255707},{"text":"So, exactly, if that's correct.","start":468.055,"end":477.67,"sentiment":"neutral","sentiment_score":0.010908876173198223},{"text":"So if that is completely unrelated to the preexisting condition, Yeah.","start":477.67,"end":485.995,"sentiment":"neutral","sentiment_score":-0.012903639538721605},{"text":"Sorry.","start":485.995,"end":486.39502,"sentiment":"neutral","sentiment_score":-0.019793137907981873},{"text":"It is a little it gets a little bit messy.","start":486.39502,"end":488.655,"sentiment":"neutral","sentiment_score":-0.15425757095217704}],"sentiment":"neutral","sentiment_score":-0.04678346349586112,"num_words":36,"start":462.615,"end":488.655},{"sentences":[{"text":"But the good thing is, like I said, shoulders is removed.","start":489.435,"end":492.475,"sentiment":"neutral","sentiment_score":0.17411269653927197},{"text":"Now I'll like I said, I'll get Jack to put it in writing for you just to make sure it's both shoulders.","start":492.475,"end":497.45502,"sentiment":"neutral","sentiment_score":0.1310583187097853},{"text":"I believe so, but I want to triple check for sure.","start":497.67502,"end":501.65002,"sentiment":"neutral","sentiment_score":0.06076915833083066},{"text":"Right wrist will be an exclusion, but in twelve months' time, we can look to review it, and that would be we can contact you and say, hey.","start":502.35,"end":511.57,"sentiment":"neutral","sentiment_score":0.0514867990942938},{"text":"Do you have any issues?","start":511.685,"end":512.825,"sentiment":"neutral","sentiment_score":0.0493472695350647}],"sentiment":"neutral","sentiment_score":0.09292662516236305,"num_words":77,"start":489.435,"end":512.825},{"sentences":[{"text":"Do you still don't have any symptoms?","start":512.965,"end":514.745,"sentiment":"neutral","sentiment_score":-0.013667351699301175},{"text":"And then we can kind of go through the questionnaire, look to get that removed.","start":515.205,"end":518.585,"sentiment":"neutral","sentiment_score":0.03277860954403877},{"text":"And then the left wrist would then be in twenty four months' time.","start":519.045,"end":523.465,"sentiment":"neutral","sentiment_score":0.021921362154758893},{"text":"We could do the same process.","start":523.525,"end":524.825,"sentiment":"neutral","sentiment_score":0.0644100196659565},{"text":"So the good thing is that we can renew them at different time.","start":524.91,"end":527.81,"sentiment":"neutral","sentiment_score":0.1117725600130283}],"sentiment":"neutral","sentiment_score":0.04667571828597122,"num_words":54,"start":512.965,"end":527.81},{"sentences":[{"text":"So, obviously, we wanna make sure we get rid of them as soon as possible.","start":528.02997,"end":531.73,"sentiment":"neutral","sentiment_score":-0.05880744947741429},{"text":"Yeah.","start":533.87,"end":534.37,"sentiment":"neutral","sentiment_score":0.0683261901140213},{"text":"Okay.","start":534.67,"end":535.06995,"sentiment":"neutral","sentiment_score":0.05099767819046974},{"text":"Do you have any questions in regards to any of that, Donna?","start":535.06995,"end":538.29,"sentiment":"neutral","sentiment_score":0.03217886248603463},{"text":"No?","start":540.02496,"end":540.52496,"sentiment":"neutral","sentiment_score":-0.05275464802980423}],"sentiment":"neutral","sentiment_score":-0.014313205735137065,"num_words":30,"start":528.02997,"end":540.52496},{"sentences":[{"text":"Okay.","start":540.825,"end":541.325,"sentiment":"neutral","sentiment_score":0.029923055320978165},{"text":"Okay.","start":541.705,"end":542.205,"sentiment":"neutral","sentiment_score":0.06849778443574905},{"text":"Perfect.","start":542.505,"end":543.005,"sentiment":"neutral","sentiment_score":0.2688593864440918},{"text":"That makes sense.","start":544.425,"end":545.40497,"sentiment":"neutral","sentiment_score":-0.061381395906209946},{"text":"Yeah.","start":548.02496,"end":548.52496,"sentiment":"neutral","sentiment_score":-0.04986172914505005}],"sentiment":"neutral","sentiment_score":0.019039187048162733,"num_words":7,"start":540.825,"end":548.52496},{"sentences":[{"text":"Yeah.","start":549.385,"end":549.885,"sentiment":"neutral","sentiment_score":0.007107838988304138},{"text":"Yeah.","start":550.6,"end":550.84,"sentiment":"neutral","sentiment_score":0.07350370287895203},{"text":"And I did speak to other insurers as well just to make sure it was kind of fair terms as well, and other insurers I have spoken to have said the same time frame.","start":550.84,"end":559.82,"sentiment":"neutral","sentiment_score":0.07908185428994544},{"text":"So it's like a standard across the board.","start":560.12,"end":562.54,"sentiment":"positive","sentiment_score":0.6044578049331903},{"text":"It's not like harder than anyone else.","start":562.84,"end":565.24,"sentiment":"positive","sentiment_score":0.5531317165919712}],"sentiment":"neutral","sentiment_score":0.22503880477126906,"num_words":51,"start":549.385,"end":565.24},{"sentences":[{"text":"It's kind of the same.","start":565.24,"end":566.385,"sentiment":"positive","sentiment_score":0.41061378717422486},{"text":"So like you said, the good thing is you've had surgery, and you don't have any issues, which is which is the main thing.","start":566.625,"end":572.405,"sentiment":"neutral","sentiment_score":0.2813655237356822},{"text":"Yep.","start":573.905,"end":574.405,"sentiment":"neutral","sentiment_score":0.2290545403957367},{"text":"Perfect.","start":574.705,"end":575.205,"sentiment":"positive","sentiment_score":0.43306344747543335},{"text":"So if you're happy, I'll obviously speak to Jack, confirm the shoulders, and then go back to Neos and say that, yep.","start":575.905,"end":585.55,"sentiment":"neutral","sentiment_score":0.21176714382388376}],"sentiment":"neutral","sentiment_score":0.26654408787781336,"num_words":53,"start":565.24,"end":585.55},{"sentences":[{"text":"Obviously, this is the outcome from the medical reports, and that was correct.","start":585.55,"end":590.13,"sentiment":"neutral","sentiment_score":0.22105594552480257},{"text":"And then we'll review that in December time.","start":590.35,"end":593.805,"sentiment":"neutral","sentiment_score":0.10799489356577396},{"text":"So it would depend on how it's assessed.","start":607.47003,"end":610.77,"sentiment":"neutral","sentiment_score":-0.05289851734414697},{"text":"So it would be a little bit of a gray a gray area.","start":611.15,"end":613.79004,"sentiment":"neutral","sentiment_score":-0.06682837023757972},{"text":"So if something were to happen and you need to, just call me, and I will try my best to speak to Nios to try to get it.","start":613.79004,"end":622.185,"sentiment":"neutral","sentiment_score":-0.01266145080860172}],"sentiment":"neutral","sentiment_score":0.029874412369515213,"num_words":70,"start":585.55,"end":622.185},{"sentences":[{"text":"It would just be dependent on let's say, you do have a bike accident.","start":622.745,"end":628.925,"sentiment":"neutral","sentiment_score":-0.06371907676969256},{"text":"And because of the preexisting right carpal tunnel syndrome, even though it's fine now, that is causing an aggravation to everything and flaring things up, then Neos could say, well, the issues you are having right now stems from that issue, so they might not cover you.","start":631.545,"end":650.775,"sentiment":"negative","sentiment_score":-0.43437473856388253},{"text":"So it kind of it it is a bit of a gray area.","start":653.73505,"end":656.635,"sentiment":"neutral","sentiment_score":-0.16097168165903825},{"text":"Yeah.","start":658.61505,"end":658.935,"sentiment":"neutral","sentiment_score":-0.0012330375611782074},{"text":"But, hopefully, everything is all good for you.","start":658.935,"end":662.715,"sentiment":"positive","sentiment_score":0.39616846665740013}],"sentiment":"neutral","sentiment_score":-0.24376140907406807,"num_words":83,"start":622.745,"end":662.715},{"sentences":[{"text":"And like I said, if you have any issues or anything were to happen, irrespective of how, just call me and tell me everything, and then I will go to Neos and try through to obviously make sure that we get you the claim if we if we can.","start":662.775,"end":677.775,"sentiment":"neutral","sentiment_score":0.06648736865240701},{"text":"But, yeah, just so that you you yeah.","start":678.335,"end":680.755,"sentiment":"neutral","sentiment_score":0.0023898198269307613},{"text":"Yes.","start":684.655,"end":685.155,"sentiment":"neutral","sentiment_score":-0.056318268179893494},{"text":"Yes.","start":686.09503,"end":686.59503,"sentiment":"neutral","sentiment_score":-0.025965550914406776},{"text":"Yes.","start":692.43,"end":692.93,"sentiment":"neutral","sentiment_score":0.01523972488939762}],"sentiment":"neutral","sentiment_score":0.05349925880630811,"num_words":60,"start":662.775,"end":692.93},{"sentences":[{"text":"Yeah.","start":695.07,"end":695.57,"sentiment":"neutral","sentiment_score":0.03631485253572464},{"text":"Yeah.","start":695.87,"end":696.26996,"sentiment":"neutral","sentiment_score":0.015283523127436638},{"text":"So it's one of those one of those things.","start":696.26996,"end":698.69,"sentiment":"neutral","sentiment_score":-0.03710730022026433},{"text":"Any preexisting conditions, they will exclude because, obviously, there's a higher probability of something happening.","start":698.82996,"end":705.25,"sentiment":"neutral","sentiment_score":-0.1592098797361056},{"text":"The good thing is is it is reviewable.","start":706.635,"end":708.495,"sentiment":"neutral","sentiment_score":0.2419380024075508}],"sentiment":"neutral","sentiment_score":-0.02161798538530574,"num_words":34,"start":695.07,"end":708.495},{"sentences":[{"text":"Sometimes what they do, insurance is saying it's not reviewable.","start":708.635,"end":712.015,"sentiment":"neutral","sentiment_score":-0.02548546511679888},{"text":"So no matter what time frame, it is not reviewable.","start":712.075,"end":714.975,"sentiment":"neutral","sentiment_score":-0.05096708759665489},{"text":"So the good thing is that they have said that they're happy to look at it.","start":716.315,"end":719.515,"sentiment":"positive","sentiment_score":0.5078453989699483},{"text":"Obviously, given you're not gonna have a flare up during, you know, this period of time while it is reviewable.","start":719.515,"end":726.61,"sentiment":"neutral","sentiment_score":0.2459704764187336},{"text":"So as long as you don't have any issues with with the risk, then they'll be happy to look at it.","start":727.39,"end":734.93,"sentiment":"positive","sentiment_score":0.34697897271031425}],"sentiment":"neutral","sentiment_score":0.25411647807371307,"num_words":77,"start":708.635,"end":734.93},{"sentences":[{"text":"Yep.","start":736.315,"end":736.815,"sentiment":"neutral","sentiment_score":0.11644210666418076},{"text":"No worries.","start":739.35504,"end":739.995,"sentiment":"neutral","sentiment_score":0.19112078100442886},{"text":"And I know it's been a bit tedious for you, Donna, so thanks for your patience with meals.","start":739.995,"end":743.755,"sentiment":"neutral","sentiment_score":0.008371867394695677},{"text":"Sometimes insurers, they get like that, and they obviously, they're trying to assess risk.","start":743.755,"end":749.22,"sentiment":"neutral","sentiment_score":-0.03241803390639169},{"text":"And because once because the good thing with your insurance is because it is underwritten.","start":749.3,"end":752.68,"sentiment":"neutral","sentiment_score":0.2613835816582044}],"sentiment":"neutral","sentiment_score":0.08232557063922286,"num_words":50,"start":736.315,"end":752.68},{"sentences":[{"text":"So it can get a bit tedious with the process, but then the good thing is that once they have the terms offered, they've been locked in for you.","start":753.22,"end":759.86,"sentiment":"positive","sentiment_score":0.3542086191732308},{"text":"So it gives you more of that guarantee, and that's what makes, obviously, the cover a bit more comprehensive for you.","start":759.86,"end":766.845,"sentiment":"positive","sentiment_score":0.5354518705890292},{"text":"Yep.","start":768.105,"end":768.605,"sentiment":"neutral","sentiment_score":0.11226320266723631},{"text":"No worries, Donna.","start":769.865,"end":770.90497,"sentiment":"neutral","sentiment_score":0.1761099894841512},{"text":"Do you have any other questions for me?","start":770.90497,"end":772.685,"sentiment":"neutral","sentiment_score":0.10360452719032764}],"sentiment":"positive","sentiment_score":0.3707414294683164,"num_words":62,"start":753.22,"end":772.685},{"sentences":[{"text":"Mhmm.","start":777.0,"end":777.5,"sentiment":"neutral","sentiment_score":0.0477617010474205},{"text":"So everything?","start":781.72,"end":783.26,"sentiment":"neutral","sentiment_score":0.01777657400816679},{"text":"Yeah.","start":783.72,"end":784.22,"sentiment":"neutral","sentiment_score":0.02889741398394108},{"text":"You see by everything?","start":784.92,"end":785.96,"sentiment":"neutral","sentiment_score":0.01264301990158856},{"text":"Sorry.","start":785.96,"end":786.28,"sentiment":"neutral","sentiment_score":-0.022992394864559177}],"sentiment":"neutral","sentiment_score":0.015532438643276691,"num_words":9,"start":777.0,"end":786.28},{"sentences":[{"text":"I can see here that your ad review is coming up.","start":786.28,"end":790.94,"sentiment":"neutral","sentiment_score":-0.013758839531378313},{"text":"Let me see.","start":791.08,"end":792.14,"sentiment":"neutral","sentiment_score":0.009511463654537996},{"text":"In mid August.","start":795.895,"end":797.035,"sentiment":"neutral","sentiment_score":0.008675152125457922},{"text":"So probably within, yeah, a couple of weeks or so, we will give you a call for you probably around the August 12, if that kind of works for you.","start":797.815,"end":809.41,"sentiment":"neutral","sentiment_score":0.08365919245406986},{"text":"We'll give you a call.","start":809.63,"end":810.93,"sentiment":"neutral","sentiment_score":0.09081079214811325}],"sentiment":"neutral","sentiment_score":0.055135429747259386,"num_words":52,"start":786.28,"end":810.93},{"sentences":[{"text":"Lovely.","start":815.15,"end":815.65,"sentiment":"neutral","sentiment_score":0.2339051812887192},{"text":"When will you be back?","start":815.95,"end":817.25,"sentiment":"neutral","sentiment_score":0.07273297980427743},{"text":"Fifteenth.","start":820.765,"end":821.265,"sentiment":"neutral","sentiment_score":0.020500367507338524},{"text":"When do you leave?","start":822.205,"end":823.185,"sentiment":"neutral","sentiment_score":0.004813288571313024},{"text":"'13.","start":830.52997,"end":831.02997,"sentiment":"neutral","sentiment_score":0.011102791875600817}],"sentiment":"neutral","sentiment_score":0.05403553283152481,"num_words":12,"start":815.15,"end":831.02997},{"sentences":[{"text":"Would you prefer to have it before you go or when you come back?","start":831.33,"end":835.01,"sentiment":"neutral","sentiment_score":0.015748215972312858},{"text":"It's completely up to you.","start":835.01,"end":836.55,"sentiment":"neutral","sentiment_score":0.05724458396434784},{"text":"Before you go?","start":842.545,"end":843.525,"sentiment":"neutral","sentiment_score":0.007237766248484452},{"text":"Yeah.","start":843.585,"end":843.985,"sentiment":"neutral","sentiment_score":0.045645710080862045},{"text":"Of course.","start":843.985,"end":844.72504,"sentiment":"neutral","sentiment_score":0.06416211277246475}],"sentiment":"neutral","sentiment_score":0.028095247112214564,"num_words":25,"start":831.33,"end":844.72504},{"sentences":[{"text":"If you have your calendar, I can get you booked in now and I have you on the phone, or I can get my colleague, Whitlam, to call you maybe, like, the first week of August when you maybe have a bit more certainty on time frame.","start":846.145,"end":859.67,"sentiment":"neutral","sentiment_score":0.05210079823402648},{"text":"It's up to you.","start":859.73,"end":860.79,"sentiment":"neutral","sentiment_score":0.05024197045713663},{"text":"Yep.","start":861.65,"end":862.13,"sentiment":"neutral","sentiment_score":0.1984180510044098},{"text":"Okay.","start":862.13,"end":862.63,"sentiment":"neutral","sentiment_score":0.2269518077373505},{"text":"I will get Whitlam to call you about that first week of August, and we'll tryna get that booked in and sorted before you go on your lovely holiday.","start":863.01,"end":870.47003,"sentiment":"neutral","sentiment_score":0.25604584607584724}],"sentiment":"neutral","sentiment_score":0.1280537169971844,"num_words":82,"start":846.145,"end":870.47003},{"sentences":[{"text":"No no worries, Donna.","start":874.885,"end":876.34503,"sentiment":"neutral","sentiment_score":0.17057527601718903},{"text":"No.","start":876.885,"end":877.125,"sentiment":"neutral","sentiment_score":0.042491815984249115},{"text":"No worries at all.","start":877.125,"end":878.245,"sentiment":"neutral","sentiment_score":0.14245469123125076},{"text":"If you need anything else in the meantime, don't hesitate to give me a call.","start":878.245,"end":881.43896,"sentiment":"neutral","sentiment_score":0.09863709037502606},{"text":"Alright.","start":883.35895,"end":883.85895,"sentiment":"positive","sentiment_score":0.3448754549026489}],"sentiment":"neutral","sentiment_score":0.12476173982024193,"num_words":25,"start":874.885,"end":883.85895},{"sentences":[{"text":"Thanks.","start":883.91895,"end":884.41895,"sentiment":"positive","sentiment_score":0.5150409936904907},{"text":"Bye.","start":884.639,"end":885.139,"sentiment":"neutral","sentiment_score":0.19122372567653656},{"text":"Bye.","start":885.67896,"end":886.17896,"sentiment":"neutral","sentiment_score":0.17726926505565643}],"sentiment":"neutral","sentiment_score":0.2945113281408946,"num_words":3,"start":883.91895,"end":886.17896}]}}]},{"alternatives":[{"transcript":"Yeah. Good. Thanks. Good. How are you? Yeah. That's okay. That's okay. Yeah. Yeah. Yes. Yeah. Yeah. I've got some I've got them now, so that's okay. Yes. Yes. Yes. Thanks. Both of them? Is it both west and right? Okay. So you can see that both have both have been removed or yeah. Both are resolved. I okay. Mhmm. Yes. Yes. Oh, yes. Yes. Oh, yes. That's correct. It is. Yes. So I was getting the miles. That's right. I remember that conversation with him. Okay. Mhmm. Yes. Oh, okay. Mhmm. Mhmm. Mhmm. Yes. Which one's the left? Yep. Yes. Yeah. It does. Mhmm. Okay. Mhmm. Yes. Yeah. So yep. It does. Yeah. So so what do I do? I have to get a which which doctor reviews the symptoms? Or you just do this you do the review in twelve months. Say, have I had any medical yep. And what if I, like what if I'm cycling and I do break and shatter my wrist, then it's not covered. Is that right? I don't get any insurance cover for that while I'm off work. Is that both shoulders or you can't confirm that? Alright. Yes. Yes. I guess just if you can you can put in there to make it more specific, but it's left and right. Just you don't wanna have this. Yeah. Thank you. Mhmm. Yes. Yes. Oh, I see. Oh, yes. So then if I was cycling and broke my wrist and it shattered, then that would be covered as well because it could happen to anyone riding the bike. Oh, yes. Oh, yeah. That's fine. Yes. Yes. Yeah. Sure. Yes. Yeah. I understand. Yeah. That's fine. No. No. That's fine. Yeah. That's yeah. No. That's fine. I can't see. Yeah. They're they're fixed from the surgery did well, but I understand there's red tape and that's fine. Yes. Yeah. Great. Yep. Yes. Okay. Yes. Yep. Yes. Yep. Okay. What happens, like, if I do what happens if I do fall off my bike in that time next to twelve months, two years, and then I get aches and pains after having surgery and fixing it? How does that work with the health? Yeah. Yep. Yes. Yes. Oh, okay. I didn't wait a couple of years. Yeah. Okay then. Yeah. Okay. Yeah. It's hard because I work here as a new job using you know, from your needs, their hands to work with. And, yeah, and I love to buy credit, but I'm just waiting for that clearance because I don't wanna do anything. Okay. Alright then. That's fine. Okay. Yes. Yes. Yeah. Yep. Okay. Alright then. Thank you. Thanks. Yep. Okay then. Alright. Yeah. Is am am I when am I due for an annual review of, like, overall with the way that I'm still on track with my on yeah. Okay. I'm actually heading I'm heading overseas for five weeks then. Yeah. Yeah. September 16. September 16. I still leave on the, I think, on the August 13. Oh, okay. Yes. Maybe before I go, if that's okay. Yeah. Yeah. I think that'll be better. Thank you. Yes. Yeah. Great. Okay then. Thanks for clarifying today. Appreciate it and the time spent on it. Thank you. Okay. Thanks. Thank you. Bye. Bye, Veronica. Thanks.","confidence":0.9916992,"words":[{"word":"yeah","start":4.64,"end":4.96,"confidence":0.75024414,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2829500436782837},{"word":"good","start":4.96,"end":5.2799997,"confidence":0.9921875,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.6027170419692993},{"word":"thanks","start":5.2799997,"end":5.68,"confidence":1.0,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.6459120512008667},{"word":"good","start":5.68,"end":6.0,"confidence":1.0,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.6468662023544312},{"word":"how","start":6.0,"end":6.16,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.5750742554664612},{"word":"are","start":6.16,"end":6.3199997,"confidence":1.0,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.5500041246414185},{"word":"you","start":6.3199997,"end":6.8199997,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.31655216217041016},{"word":"yeah","start":10.4,"end":10.719999,"confidence":0.9946289,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2494657337665558},{"word":"that's","start":10.719999,"end":11.04,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.24812838435173035},{"word":"okay","start":11.04,"end":11.54,"confidence":1.0,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.2622135281562805},{"word":"that's","start":12.16,"end":12.48,"confidence":0.9995117,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.2700778841972351},{"word":"okay","start":12.48,"end":12.98,"confidence":1.0,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.22945082187652588},{"word":"yeah","start":24.305,"end":24.805,"confidence":0.81591797,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04783141613006592},{"word":"yeah","start":27.265,"end":27.765,"confidence":0.9914551,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03528323769569397},{"word":"yes","start":27.985,"end":28.485,"confidence":0.9555664,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.04166864603757858},{"word":"yeah","start":28.544998,"end":29.044998,"confidence":0.99609375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.049274343997240067},{"word":"yeah","start":29.52,"end":30.02,"confidence":1.0,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06525124609470367},{"word":"i've","start":30.08,"end":30.24,"confidence":0.9980469,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.06954630464315414},{"word":"got","start":30.24,"end":30.560001,"confidence":1.0,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.05008231848478317},{"word":"some","start":30.560001,"end":30.68,"confidence":0.9970703,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.014788098633289335},{"word":"i've","start":30.800001,"end":30.960001,"confidence":1.0,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.040209367871284485},{"word":"got","start":30.960001,"end":31.2,"confidence":0.9604492,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.03299766406416893},{"word":"them","start":31.2,"end":31.44,"confidence":0.83935547,"punctuated_word":"them","sentiment":"neutral","sentiment_score":0.025558089837431908},{"word":"now","start":31.44,"end":31.68,"confidence":0.8588867,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":0.061847373843193054},{"word":"so","start":31.68,"end":31.92,"confidence":0.95703125,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.07884841412305832},{"word":"that's","start":31.92,"end":32.24,"confidence":0.9995117,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.0874108299612999},{"word":"okay","start":32.24,"end":32.74,"confidence":1.0,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.14550292491912842},{"word":"yes","start":42.555,"end":43.055,"confidence":0.90771484,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.05350293591618538},{"word":"yes","start":43.274998,"end":43.774998,"confidence":0.9460449,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0632152408361435},{"word":"yes","start":51.515,"end":51.835,"confidence":0.97265625,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.16474199295043945},{"word":"thanks","start":51.835,"end":52.335,"confidence":0.9941406,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.3718513250350952},{"word":"both","start":61.41,"end":61.65,"confidence":0.93847656,"punctuated_word":"Both","sentiment":"neutral","sentiment_score":0.05757788568735123},{"word":"of","start":61.65,"end":61.89,"confidence":0.99609375,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.036884844303131104},{"word":"them","start":61.89,"end":62.39,"confidence":0.8601074,"punctuated_word":"them?","sentiment":"neutral","sentiment_score":0.04364527016878128},{"word":"is","start":63.41,"end":63.65,"confidence":0.9941406,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.002495848573744297},{"word":"it","start":63.65,"end":63.81,"confidence":0.5883789,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.004193591885268688},{"word":"both","start":63.81,"end":64.130005,"confidence":0.8925781,"punctuated_word":"both","sentiment":"neutral","sentiment_score":-0.003145497292280197},{"word":"west","start":64.130005,"end":64.37,"confidence":0.5390625,"punctuated_word":"west","sentiment":"neutral","sentiment_score":0.000919552519917488},{"word":"and","start":64.37,"end":64.61,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.004287311807274818},{"word":"right","start":64.61,"end":65.11,"confidence":0.9980469,"punctuated_word":"right?","sentiment":"neutral","sentiment_score":0.010749896988272669},{"word":"okay","start":80.51,"end":80.83,"confidence":0.83691406,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.07420031726360321},{"word":"so","start":80.83,"end":81.15,"confidence":0.99609375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.04627104848623276},{"word":"you","start":81.15,"end":81.310005,"confidence":0.97998047,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04923016577959061},{"word":"can","start":81.310005,"end":81.47,"confidence":0.9970703,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.06159006804227829},{"word":"see","start":81.47,"end":81.71,"confidence":0.9980469,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.07114467024803162},{"word":"that","start":81.71,"end":81.87,"confidence":0.52197266,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.04674346372485161},{"word":"both","start":81.87,"end":82.11,"confidence":0.9892578,"punctuated_word":"both","sentiment":"neutral","sentiment_score":0.04186912626028061},{"word":"have","start":82.11,"end":82.350006,"confidence":0.88134766,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.04138773679733277},{"word":"both","start":82.350006,"end":82.590004,"confidence":0.9375,"punctuated_word":"both","sentiment":"neutral","sentiment_score":0.0487433560192585},{"word":"have","start":82.590004,"end":82.75,"confidence":0.9838867,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.05444261431694031},{"word":"been","start":82.75,"end":82.91,"confidence":0.99609375,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.07021889090538025},{"word":"removed","start":82.91,"end":83.310005,"confidence":0.9921875,"punctuated_word":"removed","sentiment":"neutral","sentiment_score":0.028461970388889313},{"word":"or","start":83.310005,"end":83.43001,"confidence":0.6459961,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.056038279086351395},{"word":"yeah","start":83.55,"end":83.79,"confidence":0.7890625,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.08941349387168884},{"word":"both","start":83.79,"end":84.03,"confidence":0.97998047,"punctuated_word":"Both","sentiment":"neutral","sentiment_score":0.094671830534935},{"word":"are","start":84.03,"end":84.11,"confidence":0.76171875,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.07433716952800751},{"word":"resolved","start":84.11,"end":84.61,"confidence":0.9951172,"punctuated_word":"resolved.","sentiment":"neutral","sentiment_score":0.04973176494240761},{"word":"i","start":87.54,"end":87.79,"confidence":0.5805664,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.011758796870708466},{"word":"okay","start":90.19,"end":90.69,"confidence":0.99560547,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.15764445066452026},{"word":"mhmm","start":94.424995,"end":94.924995,"confidence":0.946167,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.0014808638952672482},{"word":"yes","start":114.869995,"end":115.369995,"confidence":0.98828125,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.05105149373412132},{"word":"yes","start":115.909996,"end":116.409996,"confidence":0.74401855,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.025859974324703217},{"word":"oh","start":149.78499,"end":149.94499,"confidence":0.8442383,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.02927542105317116},{"word":"yes","start":149.94499,"end":150.44499,"confidence":0.9970703,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.031183352693915367},{"word":"yes","start":150.50499,"end":151.00499,"confidence":0.99853516,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.04419780522584915},{"word":"oh","start":153.625,"end":153.86499,"confidence":0.9916992,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.05767427384853363},{"word":"yes","start":153.86499,"end":154.185,"confidence":0.9951172,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.0770193487405777},{"word":"that's","start":154.185,"end":154.50499,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.12550441920757294},{"word":"correct","start":154.50499,"end":154.825,"confidence":0.99658203,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.18234191834926605},{"word":"it","start":154.825,"end":155.065,"confidence":0.9770508,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.138079896569252},{"word":"is","start":155.065,"end":155.22499,"confidence":0.9890137,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":0.11257092654705048},{"word":"yes","start":155.22499,"end":155.465,"confidence":0.9157715,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.06935210525989532},{"word":"so","start":155.465,"end":155.625,"confidence":0.38305664,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.05029321834445},{"word":"i","start":155.625,"end":155.705,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03611431270837784},{"word":"was","start":155.705,"end":155.94499,"confidence":0.9580078,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.03224068880081177},{"word":"getting","start":155.94499,"end":156.105,"confidence":0.99902344,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":0.02981693111360073},{"word":"the","start":156.105,"end":156.345,"confidence":0.51416016,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.014807973057031631},{"word":"miles","start":156.345,"end":156.845,"confidence":0.7352295,"punctuated_word":"miles.","sentiment":"neutral","sentiment_score":0.02190648391842842},{"word":"that's","start":157.385,"end":157.705,"confidence":0.9975586,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.07522141188383102},{"word":"right","start":157.705,"end":158.205,"confidence":0.9995117,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":0.08218719065189362},{"word":"i","start":158.58499,"end":158.745,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03841591253876686},{"word":"remember","start":158.745,"end":159.14499,"confidence":1.0,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":0.037475086748600006},{"word":"that","start":159.14499,"end":159.305,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03102293610572815},{"word":"conversation","start":159.305,"end":159.78499,"confidence":1.0,"punctuated_word":"conversation","sentiment":"neutral","sentiment_score":0.0535765215754509},{"word":"with","start":159.78499,"end":160.025,"confidence":0.99609375,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.05039884895086289},{"word":"him","start":160.025,"end":160.525,"confidence":0.9975586,"punctuated_word":"him.","sentiment":"neutral","sentiment_score":0.06722237169742584},{"word":"okay","start":192.01,"end":192.51,"confidence":0.9628906,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.02894008718430996},{"word":"mhmm","start":198.65,"end":199.15,"confidence":0.9975586,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.03290102258324623},{"word":"yes","start":209.20499,"end":209.70499,"confidence":0.97753906,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.01772751845419407},{"word":"oh","start":212.405,"end":212.64499,"confidence":0.86328125,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.00602029450237751},{"word":"okay","start":212.64499,"end":213.14499,"confidence":0.99658203,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.0013153459876775742},{"word":"mhmm","start":216.08499,"end":216.58499,"confidence":0.998291,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.022679734975099564},{"word":"mhmm","start":219.31999,"end":219.81999,"confidence":0.98010254,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.002710229717195034},{"word":"mhmm","start":263.185,"end":263.685,"confidence":0.939209,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.12141676992177965},{"word":"yes","start":275.87,"end":276.37,"confidence":0.99853516,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.25697270035743713},{"word":"which","start":297.805,"end":298.125,"confidence":0.6791992,"punctuated_word":"Which","sentiment":"neutral","sentiment_score":0.05060534551739693},{"word":"one's","start":298.125,"end":298.445,"confidence":0.703125,"punctuated_word":"one's","sentiment":"neutral","sentiment_score":0.02113657258450985},{"word":"the","start":298.445,"end":298.605,"confidence":0.8071289,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02679366245865822},{"word":"left","start":298.605,"end":299.105,"confidence":0.98095703,"punctuated_word":"left?","sentiment":"neutral","sentiment_score":0.051493190228939056},{"word":"yep","start":300.605,"end":301.105,"confidence":0.8815918,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0394042506814003},{"word":"yes","start":304.605,"end":305.105,"confidence":0.9926758,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.031898535788059235},{"word":"yeah","start":306.88998,"end":307.21,"confidence":0.6862793,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.031759221106767654},{"word":"it","start":307.21,"end":307.44998,"confidence":0.54833984,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.06462575495243073},{"word":"does","start":307.44998,"end":307.94998,"confidence":0.9812012,"punctuated_word":"does.","sentiment":"neutral","sentiment_score":0.056783802807331085},{"word":"mhmm","start":348.345,"end":348.845,"confidence":0.95495605,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.07531270384788513},{"word":"okay","start":356.985,"end":357.485,"confidence":0.99560547,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.19450095295906067},{"word":"mhmm","start":371.88998,"end":372.38998,"confidence":0.9298096,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.03062724880874157},{"word":"yes","start":373.09,"end":373.59,"confidence":0.9482422,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.027634648606181145},{"word":"yeah","start":373.65,"end":374.05,"confidence":0.98657227,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03463510796427727},{"word":"so","start":374.05,"end":374.55,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.029721613973379135},{"word":"yep","start":374.85,"end":375.16998,"confidence":0.87125653,"punctuated_word":"yep.","sentiment":"neutral","sentiment_score":0.02568735182285309},{"word":"it","start":375.16998,"end":375.25,"confidence":0.6748047,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.054860617965459824},{"word":"does","start":375.25,"end":375.65,"confidence":0.99316406,"punctuated_word":"does.","sentiment":"neutral","sentiment_score":0.04782805219292641},{"word":"yeah","start":375.65,"end":375.88998,"confidence":0.98339844,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.012694003991782664},{"word":"so","start":375.88998,"end":376.38998,"confidence":0.9951172,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.003794461488723755},{"word":"so","start":377.685,"end":378.185,"confidence":0.99609375,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.007852690294384956},{"word":"what","start":378.64502,"end":378.805,"confidence":0.9980469,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.012372754514217377},{"word":"do","start":378.805,"end":378.965,"confidence":0.9902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.019097287207841873},{"word":"i","start":378.965,"end":379.125,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0135636106133461},{"word":"do","start":379.125,"end":379.36502,"confidence":0.9724121,"punctuated_word":"do?","sentiment":"neutral","sentiment_score":-0.012828005477786064},{"word":"i","start":379.36502,"end":379.445,"confidence":0.9086914,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.024052897468209267},{"word":"have","start":379.445,"end":379.605,"confidence":0.93847656,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.020776772871613503},{"word":"to","start":379.605,"end":379.765,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.01636260747909546},{"word":"get","start":379.765,"end":380.265,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.011838788166642187},{"word":"a","start":380.405,"end":380.48502,"confidence":0.59814453,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.00507018156349659},{"word":"which","start":380.565,"end":380.965,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.005884835496544838},{"word":"which","start":380.965,"end":381.285,"confidence":0.9970703,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.003023926168680191},{"word":"doctor","start":381.285,"end":381.685,"confidence":0.9980469,"punctuated_word":"doctor","sentiment":"neutral","sentiment_score":-0.025291774421930313},{"word":"reviews","start":381.685,"end":382.165,"confidence":0.9667969,"punctuated_word":"reviews","sentiment":"neutral","sentiment_score":-0.0063996873795986176},{"word":"the","start":382.165,"end":382.325,"confidence":0.98095703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.008352376520633698},{"word":"symptoms","start":382.325,"end":382.805,"confidence":0.7248535,"punctuated_word":"symptoms?","sentiment":"neutral","sentiment_score":-0.011130338534712791},{"word":"or","start":382.805,"end":382.885,"confidence":0.6801758,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":-0.008941631764173508},{"word":"you","start":382.885,"end":383.045,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.009949345141649246},{"word":"just","start":383.045,"end":383.285,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.001079723238945007},{"word":"do","start":383.285,"end":383.525,"confidence":0.97509766,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.0019999928772449493},{"word":"this","start":383.525,"end":383.685,"confidence":0.71191406,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0061822012066841125},{"word":"you","start":383.765,"end":383.92502,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.005322311073541641},{"word":"do","start":383.92502,"end":384.085,"confidence":0.99316406,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.005740046501159668},{"word":"the","start":384.085,"end":384.245,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.004123412072658539},{"word":"review","start":384.245,"end":384.565,"confidence":1.0,"punctuated_word":"review","sentiment":"neutral","sentiment_score":0.012044832110404968},{"word":"in","start":384.565,"end":384.725,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.0029964782297611237},{"word":"twelve","start":384.725,"end":385.045,"confidence":1.0,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":-0.007038883864879608},{"word":"months","start":385.045,"end":385.545,"confidence":0.8293457,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":-0.008325044065713882},{"word":"say","start":386.085,"end":386.325,"confidence":0.5666504,"punctuated_word":"Say,","sentiment":"neutral","sentiment_score":-0.011753939092159271},{"word":"have","start":386.325,"end":386.48502,"confidence":0.9873047,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.015206877142190931},{"word":"i","start":386.48502,"end":386.64502,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.019307231530547145},{"word":"had","start":386.64502,"end":386.805,"confidence":0.9980469,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.01983700692653656},{"word":"any","start":386.805,"end":387.045,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.0535690113902092},{"word":"medical","start":387.045,"end":387.365,"confidence":1.0,"punctuated_word":"medical","sentiment":"neutral","sentiment_score":-0.0789770632982254},{"word":"yep","start":387.605,"end":388.005,"confidence":0.9817708,"punctuated_word":"yep.","sentiment":"neutral","sentiment_score":-0.05728031322360039},{"word":"and","start":388.005,"end":388.245,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.039910949766635895},{"word":"what","start":388.245,"end":388.405,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.03639744222164154},{"word":"if","start":388.405,"end":388.565,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.039246946573257446},{"word":"i","start":388.565,"end":388.725,"confidence":0.74853516,"punctuated_word":"I,","sentiment":"neutral","sentiment_score":-0.0350315198302269},{"word":"like","start":388.725,"end":388.885,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.023473083972930908},{"word":"what","start":388.965,"end":389.125,"confidence":0.640625,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.09076284617185593},{"word":"if","start":389.125,"end":389.285,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.10427591949701308},{"word":"i'm","start":389.285,"end":389.445,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.11927105486392976},{"word":"cycling","start":389.445,"end":389.92502,"confidence":1.0,"punctuated_word":"cycling","sentiment":"neutral","sentiment_score":-0.12282762676477432},{"word":"and","start":389.92502,"end":390.085,"confidence":0.89453125,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.14175109565258026},{"word":"i","start":390.085,"end":390.245,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.148405060172081},{"word":"do","start":390.245,"end":390.405,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.1111786812543869},{"word":"break","start":390.405,"end":390.64502,"confidence":0.9394531,"punctuated_word":"break","sentiment":"neutral","sentiment_score":-0.17822936177253723},{"word":"and","start":390.64502,"end":390.805,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2302522212266922},{"word":"shatter","start":390.805,"end":391.20502,"confidence":0.88671875,"punctuated_word":"shatter","sentiment":"neutral","sentiment_score":-0.17327189445495603},{"word":"my","start":391.20502,"end":391.365,"confidence":0.99609375,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.25504639744758606},{"word":"wrist","start":391.365,"end":391.865,"confidence":0.7558594,"punctuated_word":"wrist,","sentiment":"neutral","sentiment_score":-0.2160489857196808},{"word":"then","start":392.66,"end":392.82,"confidence":0.9951172,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.17622749507427216},{"word":"it's","start":392.82,"end":393.06,"confidence":0.9980469,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.1921805590391159},{"word":"not","start":393.06,"end":393.30002,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.15804122388362885},{"word":"covered","start":393.30002,"end":393.62,"confidence":0.9316406,"punctuated_word":"covered.","sentiment":"neutral","sentiment_score":-0.15182694792747498},{"word":"is","start":393.62,"end":393.78,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.06250707060098648},{"word":"that","start":393.78,"end":394.02002,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.05762281268835068},{"word":"right","start":394.02002,"end":394.52002,"confidence":1.0,"punctuated_word":"right?","sentiment":"neutral","sentiment_score":-0.10350878536701202},{"word":"i","start":394.74002,"end":394.82,"confidence":0.9863281,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2893565595149994},{"word":"don't","start":394.82,"end":395.06,"confidence":0.99609375,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.22124478220939636},{"word":"get","start":395.06,"end":395.22,"confidence":0.9970703,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.21265099942684176},{"word":"any","start":395.22,"end":395.54,"confidence":0.99902344,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.24105849862098697},{"word":"insurance","start":395.54,"end":396.04,"confidence":1.0,"punctuated_word":"insurance","sentiment":"neutral","sentiment_score":-0.23531748354434967},{"word":"cover","start":396.1,"end":396.34,"confidence":0.515625,"punctuated_word":"cover","sentiment":"neutral","sentiment_score":-0.2338817268610001},{"word":"for","start":396.34,"end":396.5,"confidence":0.9526367,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.2333461344242096},{"word":"that","start":396.5,"end":396.66,"confidence":0.9589844,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.241191104054451},{"word":"while","start":396.66,"end":396.82,"confidence":0.98291016,"punctuated_word":"while","sentiment":"neutral","sentiment_score":-0.24186715483665464},{"word":"i'm","start":396.82,"end":396.98,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2025756537914276},{"word":"off","start":396.98,"end":397.14,"confidence":0.99316406,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.15591982007026672},{"word":"work","start":397.14,"end":397.64,"confidence":0.96069336,"punctuated_word":"work.","sentiment":"neutral","sentiment_score":-0.19490909576416016},{"word":"is","start":404.74,"end":404.82,"confidence":0.97998047,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.010713096708059313},{"word":"that","start":404.82,"end":405.06,"confidence":0.5102539,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.010391203686594965},{"word":"both","start":405.06,"end":405.30002,"confidence":0.95703125,"punctuated_word":"both","sentiment":"neutral","sentiment_score":-0.06072582304477692},{"word":"shoulders","start":405.30002,"end":405.7,"confidence":0.9902344,"punctuated_word":"shoulders","sentiment":"neutral","sentiment_score":-0.06017749384045601},{"word":"or","start":405.7,"end":405.86002,"confidence":0.6245117,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.05388962849974632},{"word":"you","start":405.86002,"end":406.02002,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07093127816915512},{"word":"can't","start":406.02002,"end":406.18,"confidence":0.9970703,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.03635033965110779},{"word":"confirm","start":406.18,"end":406.66,"confidence":1.0,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":-0.03402390331029892},{"word":"that","start":406.66,"end":407.16,"confidence":0.9975586,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.03087726980447769},{"word":"alright","start":421.46002,"end":421.96002,"confidence":0.8798828,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.25821781158447266},{"word":"yes","start":428.18002,"end":428.68002,"confidence":0.99121094,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.1363482028245926},{"word":"yes","start":428.82,"end":429.32,"confidence":0.9995117,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0949334353208542},{"word":"i","start":429.38,"end":429.54,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0710655003786087},{"word":"guess","start":429.54,"end":429.78003,"confidence":0.9970703,"punctuated_word":"guess","sentiment":"neutral","sentiment_score":0.07709716260433197},{"word":"just","start":429.78003,"end":429.94,"confidence":0.50878906,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.06510969996452332},{"word":"if","start":429.94,"end":430.1,"confidence":0.93359375,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.060233600437641144},{"word":"you","start":430.1,"end":430.18002,"confidence":0.8276367,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04056435078382492},{"word":"can","start":430.18002,"end":430.58002,"confidence":0.9941406,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.045343976467847824},{"word":"you","start":430.58002,"end":430.74002,"confidence":0.9589844,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04225502908229828},{"word":"can","start":430.74002,"end":431.06003,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.031394172459840775},{"word":"put","start":431.06003,"end":431.30002,"confidence":0.99902344,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.02970517985522747},{"word":"in","start":431.30002,"end":431.46002,"confidence":0.98828125,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.04122495278716087},{"word":"there","start":431.46002,"end":431.78003,"confidence":0.99121094,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.04629341512918472},{"word":"to","start":431.78003,"end":431.94,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.027910567820072178},{"word":"make","start":431.94,"end":432.18002,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.027501516044139866},{"word":"it","start":432.18002,"end":432.26,"confidence":0.6269531,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.025926925241947178},{"word":"more","start":432.26,"end":432.5,"confidence":0.99902344,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.02480178140103817},{"word":"specific","start":432.5,"end":433.0,"confidence":0.69799805,"punctuated_word":"specific,","sentiment":"neutral","sentiment_score":0.033164236694574356},{"word":"but","start":433.38,"end":433.62003,"confidence":0.7158203,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.00034924596548080444},{"word":"it's","start":433.62003,"end":433.78003,"confidence":0.99560547,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.01049961056560278},{"word":"left","start":433.78003,"end":434.02002,"confidence":0.99609375,"punctuated_word":"left","sentiment":"neutral","sentiment_score":-0.015355486422777176},{"word":"and","start":434.02002,"end":434.26,"confidence":0.9741211,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0031493939459323883},{"word":"right","start":434.26,"end":434.5,"confidence":0.82250977,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":-0.015268505550920963},{"word":"just","start":434.5,"end":434.82,"confidence":0.9941406,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.04710094630718231},{"word":"you","start":435.06003,"end":435.14,"confidence":0.9658203,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.10729120671749116},{"word":"don't","start":435.14,"end":435.38,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.07234623283147812},{"word":"wanna","start":435.38,"end":435.7,"confidence":0.9770508,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.038448311388492584},{"word":"have","start":435.7,"end":436.02002,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.02432539127767086},{"word":"this","start":436.02002,"end":436.365,"confidence":0.90844727,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":-0.008568013086915016},{"word":"yeah","start":436.925,"end":437.16498,"confidence":0.99609375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02110796980559826},{"word":"thank","start":437.16498,"end":437.485,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2161332070827484},{"word":"you","start":437.485,"end":437.985,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.1009594276547432},{"word":"mhmm","start":450.3,"end":450.8,"confidence":0.96691895,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.045588769018650055},{"word":"yes","start":456.22,"end":456.72,"confidence":0.970459,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.013462845236063004},{"word":"yes","start":459.02,"end":459.52,"confidence":0.89624023,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.024208176881074905},{"word":"oh","start":463.09998,"end":463.5,"confidence":0.9855957,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.003333570435643196},{"word":"i","start":463.5,"end":463.74,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.003134962171316147},{"word":"see","start":463.74,"end":464.235,"confidence":0.9970703,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.003465907648205757},{"word":"oh","start":467.91498,"end":468.155,"confidence":0.9941406,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.004276027902960777},{"word":"yes","start":468.155,"end":468.47498,"confidence":0.982666,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.015462170355021954},{"word":"so","start":468.47498,"end":468.63498,"confidence":0.9892578,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.009467419236898422},{"word":"then","start":468.63498,"end":468.875,"confidence":0.9370117,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.016310755163431168},{"word":"if","start":468.875,"end":468.955,"confidence":0.9038086,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.003095477819442749},{"word":"i","start":468.955,"end":469.03497,"confidence":0.96972656,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03790073096752167},{"word":"was","start":469.03497,"end":469.19498,"confidence":0.9116211,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.05006162449717522},{"word":"cycling","start":469.19498,"end":469.675,"confidence":1.0,"punctuated_word":"cycling","sentiment":"neutral","sentiment_score":-0.03956511989235878},{"word":"and","start":469.675,"end":469.835,"confidence":0.99121094,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.08793847262859344},{"word":"broke","start":469.835,"end":470.155,"confidence":0.6533203,"punctuated_word":"broke","sentiment":"neutral","sentiment_score":-0.08617386221885681},{"word":"my","start":470.155,"end":470.31497,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.11060002446174622},{"word":"wrist","start":470.31497,"end":470.555,"confidence":0.98535156,"punctuated_word":"wrist","sentiment":"neutral","sentiment_score":-0.07218638807535172},{"word":"and","start":470.555,"end":470.715,"confidence":0.87597656,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.059988029301166534},{"word":"it","start":470.715,"end":470.955,"confidence":0.99121094,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.08133959770202637},{"word":"shattered","start":470.955,"end":471.455,"confidence":0.94506836,"punctuated_word":"shattered,","sentiment":"neutral","sentiment_score":-0.054799724370241165},{"word":"then","start":471.995,"end":472.495,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.006815686821937561},{"word":"that","start":473.35498,"end":473.59497,"confidence":0.9970703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.004353031516075134},{"word":"would","start":473.59497,"end":473.835,"confidence":0.9980469,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.004965178668498993},{"word":"be","start":473.835,"end":473.995,"confidence":0.99121094,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.0026652105152606964},{"word":"covered","start":473.995,"end":474.31497,"confidence":0.9970703,"punctuated_word":"covered","sentiment":"neutral","sentiment_score":0.01124664768576622},{"word":"as","start":474.31497,"end":474.47498,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.015977833420038223},{"word":"well","start":474.47498,"end":474.715,"confidence":1.0,"punctuated_word":"well","sentiment":"neutral","sentiment_score":0.028176911175251007},{"word":"because","start":474.715,"end":474.875,"confidence":0.7001953,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.00221194326877594},{"word":"it","start":474.875,"end":475.03497,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.03591223061084747},{"word":"could","start":475.03497,"end":475.115,"confidence":0.9980469,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.011910982429981232},{"word":"happen","start":475.115,"end":475.435,"confidence":0.99609375,"punctuated_word":"happen","sentiment":"neutral","sentiment_score":-0.028011631220579147},{"word":"to","start":475.435,"end":475.51498,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03150169178843498},{"word":"anyone","start":475.51498,"end":475.91498,"confidence":0.99902344,"punctuated_word":"anyone","sentiment":"neutral","sentiment_score":-0.03548971936106682},{"word":"riding","start":475.91498,"end":476.235,"confidence":0.9970703,"punctuated_word":"riding","sentiment":"neutral","sentiment_score":-0.033194806426763535},{"word":"the","start":476.235,"end":476.395,"confidence":0.85058594,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0412648543715477},{"word":"bike","start":476.395,"end":476.895,"confidence":0.9160156,"punctuated_word":"bike.","sentiment":"neutral","sentiment_score":-0.03876934200525284},{"word":"oh","start":481.31,"end":481.55002,"confidence":0.9248047,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.015797032043337822},{"word":"yes","start":481.55002,"end":482.05002,"confidence":0.970459,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.01979994401335716},{"word":"oh","start":482.99002,"end":483.15,"confidence":0.9890137,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.05144144222140312},{"word":"yeah","start":483.15,"end":483.47,"confidence":0.99121094,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.06457583606243134},{"word":"that's","start":483.47,"end":483.87,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.13542719185352323},{"word":"fine","start":483.87,"end":484.37,"confidence":1.0,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.106256902217865},{"word":"yes","start":484.51,"end":485.01,"confidence":0.9975586,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.07082271575927734},{"word":"yes","start":510.91,"end":511.41,"confidence":0.9980469,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.10249572992324828},{"word":"yeah","start":525.195,"end":525.515,"confidence":0.9082031,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03144501894712448},{"word":"sure","start":525.515,"end":526.015,"confidence":0.9885254,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.258023202419281},{"word":"yes","start":528.315,"end":528.815,"confidence":0.9550781,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0044805631041526794},{"word":"yeah","start":529.03503,"end":529.355,"confidence":0.9941406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0219997838139534},{"word":"i","start":529.355,"end":529.435,"confidence":0.96435547,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04899850115180016},{"word":"understand","start":529.435,"end":529.935,"confidence":0.99902344,"punctuated_word":"understand.","sentiment":"neutral","sentiment_score":-0.06563086062669754},{"word":"yeah","start":531.03503,"end":531.53503,"confidence":0.98535156,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.007842349819839},{"word":"that's","start":532.395,"end":532.795,"confidence":0.8117676,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.13471786677837372},{"word":"fine","start":532.795,"end":533.295,"confidence":0.9975586,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.1230686902999878},{"word":"no","start":539.21,"end":539.71,"confidence":0.95581055,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.06056041270494461},{"word":"no","start":539.85,"end":540.35,"confidence":0.99902344,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.06964724510908127},{"word":"that's","start":540.41,"end":540.81,"confidence":0.99902344,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.02811185084283352},{"word":"fine","start":540.81,"end":541.21,"confidence":1.0,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":-0.005249222740530968},{"word":"yeah","start":541.21,"end":541.71,"confidence":1.0,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03846330940723419},{"word":"that's","start":542.08997,"end":542.57,"confidence":0.99560547,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.1936548203229904},{"word":"yeah","start":542.65,"end":542.97,"confidence":0.99658203,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.08423192799091339},{"word":"no","start":542.97,"end":543.21,"confidence":0.9880371,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.018618596717715263},{"word":"that's","start":543.21,"end":543.52997,"confidence":0.99853516,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.012051904574036598},{"word":"fine","start":543.52997,"end":544.02997,"confidence":1.0,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":-0.052743300795555115},{"word":"i","start":544.17,"end":544.25,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1726732701063156},{"word":"can't","start":544.25,"end":544.57,"confidence":1.0,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.09742167592048644},{"word":"see","start":544.57,"end":544.97,"confidence":0.814209,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.08225733041763306},{"word":"yeah","start":544.97,"end":545.47,"confidence":0.9995117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.014937941916286944},{"word":"they're","start":545.52997,"end":545.77,"confidence":0.7248535,"punctuated_word":"They're","sentiment":"neutral","sentiment_score":-0.05304950475692749},{"word":"they're","start":545.77,"end":546.08997,"confidence":0.9951172,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":-0.05534747242927551},{"word":"fixed","start":546.08997,"end":546.49,"confidence":0.98535156,"punctuated_word":"fixed","sentiment":"neutral","sentiment_score":-0.03492414206266403},{"word":"from","start":546.49,"end":546.73,"confidence":0.6582031,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.005299665033817291},{"word":"the","start":546.81,"end":546.97,"confidence":0.9873047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01657003164291382},{"word":"surgery","start":546.97,"end":547.37,"confidence":0.99121094,"punctuated_word":"surgery","sentiment":"neutral","sentiment_score":-0.00439811497926712},{"word":"did","start":547.37,"end":547.52997,"confidence":0.9970703,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.018076665699481964},{"word":"well","start":547.52997,"end":547.69,"confidence":0.85961914,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":0.0061573125422000885},{"word":"but","start":547.69,"end":547.85,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.01986586302518845},{"word":"i","start":547.85,"end":547.93,"confidence":0.9091797,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.030468907207250595},{"word":"understand","start":547.93,"end":548.41,"confidence":0.9550781,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":-0.04983765259385109},{"word":"there's","start":548.41,"end":548.655,"confidence":0.68395996,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.08340388536453247},{"word":"red","start":549.05505,"end":549.215,"confidence":0.96875,"punctuated_word":"red","sentiment":"neutral","sentiment_score":-0.08961204439401627},{"word":"tape","start":549.215,"end":549.53503,"confidence":0.99121094,"punctuated_word":"tape","sentiment":"neutral","sentiment_score":-0.04621560126543045},{"word":"and","start":549.53503,"end":549.61505,"confidence":0.54833984,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05382973700761795},{"word":"that's","start":549.61505,"end":549.93506,"confidence":0.9995117,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.08132760971784592},{"word":"fine","start":549.93506,"end":550.43506,"confidence":0.9995117,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.07060754299163818},{"word":"yes","start":556.97504,"end":557.47504,"confidence":0.8823242,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.05138859152793884},{"word":"yeah","start":560.17505,"end":560.575,"confidence":0.98950195,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2725067734718323},{"word":"great","start":560.575,"end":561.075,"confidence":0.8918457,"punctuated_word":"Great.","sentiment":"positive","sentiment_score":0.7059929966926575},{"word":"yep","start":566.52997,"end":566.93,"confidence":0.98706055,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.15707553923130035},{"word":"yes","start":566.93,"end":567.41,"confidence":0.9645996,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.10859300941228868},{"word":"okay","start":567.41,"end":567.91,"confidence":0.9904785,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2092924863100052},{"word":"yes","start":572.93,"end":573.43,"confidence":0.9875488,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.17162422835826874},{"word":"yep","start":573.81,"end":574.31,"confidence":0.9970703,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.1723845899105072},{"word":"yes","start":594.32,"end":594.72,"confidence":0.8630371,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.08012877404689789},{"word":"yep","start":594.72,"end":595.12,"confidence":0.9975586,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.04234517365694046},{"word":"okay","start":595.12,"end":595.36,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.010656802915036678},{"word":"what","start":595.36,"end":595.6,"confidence":0.9980469,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.0228574238717556},{"word":"happens","start":595.6,"end":595.83997,"confidence":0.88842773,"punctuated_word":"happens,","sentiment":"neutral","sentiment_score":-0.033124350011348724},{"word":"like","start":595.83997,"end":596.08,"confidence":0.9921875,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.02878793701529503},{"word":"if","start":596.08,"end":596.24,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.04067394882440567},{"word":"i","start":596.24,"end":596.39996,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.042523786425590515},{"word":"do","start":596.39996,"end":596.88,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.039484020322561264},{"word":"what","start":596.88,"end":597.12,"confidence":0.8354492,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.026357587426900864},{"word":"happens","start":597.12,"end":597.44,"confidence":0.99902344,"punctuated_word":"happens","sentiment":"neutral","sentiment_score":-0.05051032453775406},{"word":"if","start":597.44,"end":597.6,"confidence":0.9951172,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.05250435322523117},{"word":"i","start":597.6,"end":597.68,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07114632427692413},{"word":"do","start":597.68,"end":597.92,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.0651915967464447},{"word":"fall","start":597.92,"end":598.08,"confidence":0.9980469,"punctuated_word":"fall","sentiment":"neutral","sentiment_score":-0.04726412147283554},{"word":"off","start":598.08,"end":598.24,"confidence":0.9921875,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.08867643773555756},{"word":"my","start":598.24,"end":598.39996,"confidence":0.9941406,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.06592324376106262},{"word":"bike","start":598.39996,"end":598.64,"confidence":0.99609375,"punctuated_word":"bike","sentiment":"neutral","sentiment_score":-0.07487958669662476},{"word":"in","start":598.64,"end":598.8,"confidence":0.9921875,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.04906696453690529},{"word":"that","start":598.8,"end":598.95996,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.02481263130903244},{"word":"time","start":598.95996,"end":599.2,"confidence":0.99902344,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.03976305574178696},{"word":"next","start":599.2,"end":599.6,"confidence":0.37451172,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.01876730844378471},{"word":"to","start":599.6,"end":599.76,"confidence":0.8496094,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02179841697216034},{"word":"twelve","start":599.76,"end":600.0,"confidence":0.6386719,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":-0.021665524691343307},{"word":"months","start":600.0,"end":600.32,"confidence":0.64990234,"punctuated_word":"months,","sentiment":"neutral","sentiment_score":-0.02020583488047123},{"word":"two","start":600.32,"end":600.56,"confidence":0.90283203,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.02094099298119545},{"word":"years","start":600.56,"end":601.06,"confidence":0.78930664,"punctuated_word":"years,","sentiment":"neutral","sentiment_score":-0.039177995175123215},{"word":"and","start":601.155,"end":601.315,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.049956656992435455},{"word":"then","start":601.315,"end":601.55505,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.01749502494931221},{"word":"i","start":601.55505,"end":601.635,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07804975658655167},{"word":"get","start":601.635,"end":601.79504,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.10647621750831604},{"word":"aches","start":601.79504,"end":602.11505,"confidence":0.9909668,"punctuated_word":"aches","sentiment":"neutral","sentiment_score":-0.13769757747650146},{"word":"and","start":602.11505,"end":602.275,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.15162114799022677},{"word":"pains","start":602.275,"end":602.67505,"confidence":0.98828125,"punctuated_word":"pains","sentiment":"neutral","sentiment_score":-0.10343113541603088},{"word":"after","start":602.67505,"end":602.91504,"confidence":0.99902344,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.09190119802951811},{"word":"having","start":602.91504,"end":603.23505,"confidence":1.0,"punctuated_word":"having","sentiment":"neutral","sentiment_score":-0.04253629595041275},{"word":"surgery","start":603.23505,"end":603.715,"confidence":0.99902344,"punctuated_word":"surgery","sentiment":"neutral","sentiment_score":-0.028283771127462387},{"word":"and","start":603.715,"end":603.875,"confidence":0.9941406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.023207876831293103},{"word":"fixing","start":603.875,"end":604.195,"confidence":1.0,"punctuated_word":"fixing","sentiment":"neutral","sentiment_score":-0.05960388109087944},{"word":"it","start":604.195,"end":604.695,"confidence":0.93530273,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.03331852704286575},{"word":"how","start":605.395,"end":605.55505,"confidence":0.99316406,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.00614895299077034},{"word":"does","start":605.55505,"end":605.79504,"confidence":1.0,"punctuated_word":"does","sentiment":"neutral","sentiment_score":-0.017013579607009888},{"word":"that","start":605.79504,"end":605.955,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0048523396253585815},{"word":"work","start":605.955,"end":606.11505,"confidence":1.0,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.025962665677070618},{"word":"with","start":606.11505,"end":606.275,"confidence":0.9951172,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.05114816129207611},{"word":"the","start":606.275,"end":606.43506,"confidence":0.9633789,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03609127551317215},{"word":"health","start":606.43506,"end":606.93506,"confidence":0.9926758,"punctuated_word":"health?","sentiment":"neutral","sentiment_score":-0.030651967972517017},{"word":"yeah","start":611.79504,"end":612.275,"confidence":0.9794922,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04623366892337799},{"word":"yep","start":612.275,"end":612.775,"confidence":0.99560547,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.05698208138346672},{"word":"yes","start":614.515,"end":615.015,"confidence":0.9880371,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.019837528467178345},{"word":"yes","start":615.955,"end":616.455,"confidence":0.9494629,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.00170942023396492},{"word":"oh","start":651.95,"end":652.19,"confidence":0.7277832,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.174526184797287},{"word":"okay","start":652.19,"end":652.69,"confidence":0.9980469,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.12736876308918},{"word":"i","start":655.31,"end":655.39,"confidence":0.2578125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1697014421224594},{"word":"didn't","start":655.39,"end":655.71,"confidence":0.72753906,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.16628527641296387},{"word":"wait","start":655.71,"end":656.21,"confidence":0.98095703,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":-0.1892321854829788},{"word":"a","start":656.51,"end":656.58997,"confidence":0.5654297,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0977778658270836},{"word":"couple","start":656.58997,"end":656.91,"confidence":1.0,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":-0.11209849268198012},{"word":"of","start":656.91,"end":656.99,"confidence":0.9038086,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.12049787491559982},{"word":"years","start":656.99,"end":657.39,"confidence":0.9863281,"punctuated_word":"years.","sentiment":"neutral","sentiment_score":-0.09972064197063446},{"word":"yeah","start":657.39,"end":657.89,"confidence":0.99902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.01835385710000992},{"word":"okay","start":659.09503,"end":659.59503,"confidence":0.56933594,"punctuated_word":"Okay","sentiment":"neutral","sentiment_score":0.19141939282417297},{"word":"then","start":672.775,"end":673.275,"confidence":0.9748535,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.07435880601406097},{"word":"yeah","start":678.33997,"end":678.81995,"confidence":0.87280273,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0022232811897993088},{"word":"okay","start":678.81995,"end":679.31995,"confidence":0.9609375,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.016086570918560028},{"word":"yeah","start":680.1,"end":680.6,"confidence":0.9975586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.027611274272203445},{"word":"it's","start":681.06,"end":681.3,"confidence":0.99853516,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.1747744381427765},{"word":"hard","start":681.3,"end":681.54,"confidence":1.0,"punctuated_word":"hard","sentiment":"neutral","sentiment_score":-0.22915510833263397},{"word":"because","start":681.54,"end":681.77997,"confidence":0.87353516,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.24023385345935824},{"word":"i","start":681.77997,"end":681.86,"confidence":0.9902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.29097241163253784},{"word":"work","start":681.86,"end":682.1,"confidence":0.7597656,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.31239384412765503},{"word":"here","start":682.1,"end":682.25995,"confidence":0.68359375,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.2548653483390808},{"word":"as","start":682.25995,"end":682.33997,"confidence":0.34814453,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.1979708969593048},{"word":"a","start":682.33997,"end":682.5,"confidence":0.3503418,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.23665550351142883},{"word":"new","start":682.5,"end":682.66,"confidence":0.6328125,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.1370183229446411},{"word":"job","start":682.66,"end":682.81995,"confidence":0.99902344,"punctuated_word":"job","sentiment":"neutral","sentiment_score":-0.18196095526218417},{"word":"using","start":682.81995,"end":683.06,"confidence":0.9223633,"punctuated_word":"using","sentiment":"neutral","sentiment_score":-0.1300596445798874},{"word":"you","start":683.13995,"end":683.22,"confidence":0.47631836,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.19700992107391355},{"word":"know","start":683.22,"end":683.45996,"confidence":0.9777832,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.22163885831832889},{"word":"from","start":683.45996,"end":683.69995,"confidence":0.3322754,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.2587568759918213},{"word":"your","start":683.69995,"end":683.94,"confidence":0.33740234,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.263811856508255},{"word":"needs","start":683.94,"end":684.18,"confidence":0.522583,"punctuated_word":"needs,","sentiment":"neutral","sentiment_score":-0.18883031606674192},{"word":"their","start":684.18,"end":684.42,"confidence":0.82714844,"punctuated_word":"their","sentiment":"neutral","sentiment_score":-0.23719969391822815},{"word":"hands","start":684.42,"end":684.66,"confidence":0.9970703,"punctuated_word":"hands","sentiment":"neutral","sentiment_score":-0.29670485854148865},{"word":"to","start":684.66,"end":684.81995,"confidence":0.9790039,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0345785915851593},{"word":"work","start":684.81995,"end":685.06,"confidence":1.0,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.06945613026618958},{"word":"with","start":685.06,"end":685.56,"confidence":0.9135742,"punctuated_word":"with.","sentiment":"neutral","sentiment_score":-0.07893284410238266},{"word":"and","start":687.06,"end":687.525,"confidence":0.48388672,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":-0.0702863335609436},{"word":"yeah","start":687.60504,"end":687.92505,"confidence":0.96875,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.03709126263856888},{"word":"and","start":687.92505,"end":687.965,"confidence":0.9404297,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0206247940659523},{"word":"i","start":687.965,"end":688.005,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.028440386056900024},{"word":"love","start":688.005,"end":688.405,"confidence":0.9589844,"punctuated_word":"love","sentiment":"neutral","sentiment_score":0.16118599474430084},{"word":"to","start":688.405,"end":688.48505,"confidence":0.89208984,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09505927562713624},{"word":"buy","start":688.48505,"end":688.645,"confidence":0.49951172,"punctuated_word":"buy","sentiment":"neutral","sentiment_score":0.11800825595855712},{"word":"credit","start":688.645,"end":688.965,"confidence":0.5303955,"punctuated_word":"credit,","sentiment":"neutral","sentiment_score":0.01816091686487198},{"word":"but","start":688.965,"end":689.04504,"confidence":0.95410156,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.03676418215036392},{"word":"i'm","start":689.04504,"end":689.205,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1439005434513092},{"word":"just","start":689.205,"end":689.36505,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.13023993372917175},{"word":"waiting","start":689.36505,"end":689.685,"confidence":1.0,"punctuated_word":"waiting","sentiment":"neutral","sentiment_score":-0.19059467315673828},{"word":"for","start":689.685,"end":689.84503,"confidence":0.99316406,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.26077038049697876},{"word":"that","start":689.84503,"end":690.005,"confidence":0.97802734,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.17625954747200012},{"word":"clearance","start":690.005,"end":690.405,"confidence":1.0,"punctuated_word":"clearance","sentiment":"neutral","sentiment_score":-0.1901088654994965},{"word":"because","start":690.405,"end":690.645,"confidence":0.8588867,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.20164623856544495},{"word":"i","start":690.645,"end":690.72504,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3036978244781494},{"word":"don't","start":690.72504,"end":690.965,"confidence":0.99853516,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.2635541260242462},{"word":"wanna","start":690.965,"end":691.205,"confidence":0.97265625,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.2746809720993042},{"word":"do","start":691.205,"end":691.36505,"confidence":0.9980469,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.3186381459236145},{"word":"anything","start":691.36505,"end":691.86505,"confidence":0.9995117,"punctuated_word":"anything.","sentiment":"neutral","sentiment_score":-0.19553929567337036},{"word":"okay","start":692.885,"end":693.385,"confidence":0.9946289,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02392304502427578},{"word":"alright","start":693.685,"end":694.085,"confidence":0.99902344,"punctuated_word":"Alright","sentiment":"neutral","sentiment_score":0.08698190748691559},{"word":"then","start":694.085,"end":694.565,"confidence":0.97436523,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.08478610962629318},{"word":"that's","start":694.565,"end":694.965,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.1561366319656372},{"word":"fine","start":694.965,"end":695.465,"confidence":1.0,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.11470600962638856},{"word":"okay","start":696.645,"end":697.145,"confidence":0.982666,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.01942409947514534},{"word":"yes","start":716.495,"end":716.995,"confidence":0.9975586,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.33291879296302795},{"word":"yes","start":727.45496,"end":727.95496,"confidence":0.9995117,"punctuated_word":"Yes.","sentiment":"positive","sentiment_score":0.3899895548820496},{"word":"yeah","start":734.97003,"end":735.47003,"confidence":0.94140625,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.16228769719600675},{"word":"yep","start":736.57,"end":736.89,"confidence":0.78466797,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.10254504531621932},{"word":"okay","start":736.89,"end":737.39,"confidence":0.99609375,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.12979042530059814},{"word":"alright","start":737.45,"end":737.85004,"confidence":0.9980469,"punctuated_word":"Alright","sentiment":"neutral","sentiment_score":0.18582792580127716},{"word":"then","start":737.85004,"end":738.25,"confidence":0.967041,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.22321513295173645},{"word":"thank","start":738.25,"end":738.49,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.44612255692481995},{"word":"you","start":738.49,"end":738.99,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3795883059501648},{"word":"thanks","start":739.61,"end":740.11,"confidence":0.99194336,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.26316189765930176},{"word":"yep","start":767.12,"end":767.62,"confidence":0.73083496,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.16167131066322327},{"word":"okay","start":767.75995,"end":768.07996,"confidence":0.9980469,"punctuated_word":"Okay","sentiment":"neutral","sentiment_score":0.12965524196624756},{"word":"then","start":768.07996,"end":768.56,"confidence":0.9494629,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.1307966262102127},{"word":"alright","start":768.56,"end":769.06,"confidence":0.9995117,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.14480796456336975},{"word":"yeah","start":773.825,"end":774.22504,"confidence":0.9724121,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07664087414741516},{"word":"is","start":774.22504,"end":774.465,"confidence":0.56347656,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.05600840598344803},{"word":"am","start":774.705,"end":774.86505,"confidence":0.80078125,"punctuated_word":"am","sentiment":"neutral","sentiment_score":0.04641830548644066},{"word":"am","start":774.86505,"end":775.025,"confidence":0.8803711,"punctuated_word":"am","sentiment":"neutral","sentiment_score":0.03666050732135773},{"word":"i","start":775.025,"end":775.10504,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.041685983538627625},{"word":"when","start":775.185,"end":775.34503,"confidence":0.9716797,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.04488253593444824},{"word":"am","start":775.34503,"end":775.505,"confidence":0.95947266,"punctuated_word":"am","sentiment":"neutral","sentiment_score":0.03762098029255867},{"word":"i","start":775.505,"end":775.585,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.056621842086315155},{"word":"due","start":775.585,"end":775.825,"confidence":0.9951172,"punctuated_word":"due","sentiment":"neutral","sentiment_score":0.09410388022661208},{"word":"for","start":775.825,"end":775.98505,"confidence":0.9951172,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.09758878499269484},{"word":"an","start":775.98505,"end":776.22504,"confidence":0.9819336,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.1015668883919716},{"word":"annual","start":776.22504,"end":776.72504,"confidence":0.9980469,"punctuated_word":"annual","sentiment":"neutral","sentiment_score":0.09814611822366714},{"word":"review","start":776.78503,"end":777.185,"confidence":0.9941406,"punctuated_word":"review","sentiment":"neutral","sentiment_score":0.07490852475166321},{"word":"of","start":777.185,"end":777.42505,"confidence":0.95214844,"punctuated_word":"of,","sentiment":"neutral","sentiment_score":0.0475994385778904},{"word":"like","start":777.42505,"end":777.825,"confidence":0.9970703,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.07111332565546036},{"word":"overall","start":777.825,"end":778.22504,"confidence":0.9892578,"punctuated_word":"overall","sentiment":"neutral","sentiment_score":0.12528403103351593},{"word":"with","start":778.22504,"end":778.465,"confidence":0.5522461,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.1475076675415039},{"word":"the","start":778.465,"end":778.54504,"confidence":0.5527344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.19897668063640592},{"word":"way","start":778.54504,"end":778.625,"confidence":0.8964844,"punctuated_word":"way","sentiment":"neutral","sentiment_score":0.22013401985168457},{"word":"that","start":778.625,"end":778.86505,"confidence":0.98095703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.16759052872657776},{"word":"i'm","start":778.86505,"end":779.025,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.19795486330986023},{"word":"still","start":779.025,"end":779.185,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.15250317752361298},{"word":"on","start":779.185,"end":779.34503,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.16164688766002655},{"word":"track","start":779.34503,"end":779.66504,"confidence":1.0,"punctuated_word":"track","sentiment":"neutral","sentiment_score":0.09025140106678008},{"word":"with","start":779.66504,"end":779.825,"confidence":0.9970703,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.07864493131637573},{"word":"my","start":779.825,"end":780.325,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.03157341107726097},{"word":"on","start":783.185,"end":783.685,"confidence":0.80371094,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.016544876620173454},{"word":"yeah","start":783.98505,"end":784.48505,"confidence":0.98339844,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.01944144070148468},{"word":"okay","start":798.45,"end":798.95,"confidence":0.9182129,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.038625456392765045},{"word":"i'm","start":810.045,"end":810.125,"confidence":0.72265625,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.10901757329702376},{"word":"actually","start":810.125,"end":810.625,"confidence":0.9819336,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.1060943678021431},{"word":"heading","start":811.565,"end":812.065,"confidence":0.51416016,"punctuated_word":"heading","sentiment":"neutral","sentiment_score":0.01864468865096569},{"word":"i'm","start":812.445,"end":812.605,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.027876444160938263},{"word":"heading","start":812.605,"end":812.84503,"confidence":0.9951172,"punctuated_word":"heading","sentiment":"neutral","sentiment_score":0.018030697479844093},{"word":"overseas","start":812.84503,"end":813.34503,"confidence":0.99316406,"punctuated_word":"overseas","sentiment":"neutral","sentiment_score":0.03975588828325272},{"word":"for","start":813.405,"end":813.645,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.024868015199899673},{"word":"five","start":813.645,"end":813.885,"confidence":1.0,"punctuated_word":"five","sentiment":"neutral","sentiment_score":0.03737916797399521},{"word":"weeks","start":813.885,"end":814.28503,"confidence":1.0,"punctuated_word":"weeks","sentiment":"neutral","sentiment_score":0.026475416496396065},{"word":"then","start":814.28503,"end":814.78503,"confidence":0.9597168,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.04063831642270088},{"word":"yeah","start":817.0,"end":817.39996,"confidence":0.97875977,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02539202943444252},{"word":"yeah","start":817.39996,"end":817.89996,"confidence":0.99902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01735047623515129},{"word":"september","start":818.68,"end":819.29,"confidence":0.88883466,"punctuated_word":"September","sentiment":"neutral","sentiment_score":0.014183001592755318},{"word":"16","start":819.29,"end":819.89996,"confidence":0.88883466,"punctuated_word":"16.","sentiment":"neutral","sentiment_score":0.0229336004704237},{"word":"september","start":820.36,"end":820.93,"confidence":0.9204915,"punctuated_word":"September","sentiment":"neutral","sentiment_score":0.013320806436240671},{"word":"16","start":820.93,"end":821.5,"confidence":0.9204915,"punctuated_word":"16.","sentiment":"neutral","sentiment_score":0.012931207194924356},{"word":"i","start":824.76,"end":824.83997,"confidence":0.7026367,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.008968112990260124},{"word":"still","start":824.83997,"end":825.07996,"confidence":0.72216797,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.0010359026491641998},{"word":"leave","start":825.07996,"end":825.32,"confidence":0.98095703,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.0005611870437860489},{"word":"on","start":825.32,"end":825.56,"confidence":0.9980469,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.00745563767850399},{"word":"the","start":825.56,"end":826.06,"confidence":0.77075195,"punctuated_word":"the,","sentiment":"neutral","sentiment_score":0.011200676672160624},{"word":"i","start":827.07996,"end":827.24,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.013048961758613586},{"word":"think","start":827.24,"end":827.56,"confidence":0.9406738,"punctuated_word":"think,","sentiment":"neutral","sentiment_score":0.008187590166926384},{"word":"on","start":827.56,"end":827.63995,"confidence":0.9970703,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.012787869200110435},{"word":"the","start":827.63995,"end":827.985,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.014505831524729729},{"word":"august","start":828.14496,"end":828.795,"confidence":0.97010636,"punctuated_word":"August","sentiment":"neutral","sentiment_score":0.01455475203692913},{"word":"13","start":828.795,"end":829.445,"confidence":0.97010636,"punctuated_word":"13.","sentiment":"neutral","sentiment_score":0.03273114562034607},{"word":"oh","start":837.505,"end":837.90497,"confidence":0.93481445,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.04460857063531875},{"word":"okay","start":837.90497,"end":838.40497,"confidence":0.99902344,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.034463539719581604},{"word":"yes","start":838.46497,"end":838.96497,"confidence":0.9980469,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.02246066182851791},{"word":"maybe","start":841.265,"end":841.665,"confidence":0.9277344,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":0.0058068763464689255},{"word":"before","start":841.665,"end":841.985,"confidence":0.9951172,"punctuated_word":"before","sentiment":"neutral","sentiment_score":0.015492584556341171},{"word":"i","start":841.985,"end":842.065,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.008633781224489212},{"word":"go","start":842.065,"end":842.305,"confidence":0.84228516,"punctuated_word":"go,","sentiment":"neutral","sentiment_score":0.014948680065572262},{"word":"if","start":842.305,"end":842.46497,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.007770998403429985},{"word":"that's","start":842.46497,"end":842.785,"confidence":1.0,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.002893387107178569},{"word":"okay","start":842.785,"end":843.285,"confidence":0.94750977,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.003333842381834984},{"word":"yeah","start":855.17,"end":855.67,"confidence":0.94750977,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03732782229781151},{"word":"yeah","start":860.165,"end":860.40497,"confidence":0.93408203,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06738385558128357},{"word":"i","start":860.40497,"end":860.485,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.134090393781662},{"word":"think","start":860.485,"end":860.725,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.08814708888530731},{"word":"that'll","start":860.725,"end":860.96497,"confidence":0.93652344,"punctuated_word":"that'll","sentiment":"neutral","sentiment_score":0.11272573471069336},{"word":"be","start":860.96497,"end":861.205,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.10392078012228012},{"word":"better","start":861.205,"end":861.705,"confidence":1.0,"punctuated_word":"better.","sentiment":"neutral","sentiment_score":0.1282774806022644},{"word":"thank","start":861.765,"end":862.08496,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4125307202339173},{"word":"you","start":862.08496,"end":862.58496,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.3236163556575775},{"word":"yes","start":867.285,"end":867.785,"confidence":0.9152832,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.2457423210144043},{"word":"yeah","start":870.725,"end":871.205,"confidence":0.9970703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.29500246047973633},{"word":"great","start":871.205,"end":871.605,"confidence":0.9970703,"punctuated_word":"Great.","sentiment":"positive","sentiment_score":0.4310790300369262},{"word":"okay","start":871.605,"end":872.005,"confidence":0.99902344,"punctuated_word":"Okay","sentiment":"neutral","sentiment_score":0.19142132997512817},{"word":"then","start":872.005,"end":872.245,"confidence":0.92822266,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.10102342814207076},{"word":"thanks","start":872.245,"end":872.565,"confidence":0.9970703,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.8017005920410156},{"word":"for","start":872.565,"end":872.725,"confidence":0.9941406,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.8113192319869995},{"word":"clarifying","start":872.725,"end":873.225,"confidence":0.9951172,"punctuated_word":"clarifying","sentiment":"positive","sentiment_score":0.7857539653778076},{"word":"today","start":873.285,"end":873.685,"confidence":0.98657227,"punctuated_word":"today.","sentiment":"positive","sentiment_score":0.7766865491867065},{"word":"appreciate","start":873.685,"end":874.185,"confidence":0.95686847,"punctuated_word":"Appreciate","sentiment":"positive","sentiment_score":0.79515540599823},{"word":"it","start":874.245,"end":874.745,"confidence":1.0,"punctuated_word":"it","sentiment":"positive","sentiment_score":0.7517465949058533},{"word":"and","start":874.88,"end":875.12,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.4431363642215729},{"word":"the","start":875.12,"end":875.27997,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.3567323684692383},{"word":"time","start":875.27997,"end":875.51996,"confidence":0.99316406,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.2834794521331787},{"word":"spent","start":875.51996,"end":875.92,"confidence":0.9873047,"punctuated_word":"spent","sentiment":"neutral","sentiment_score":0.23801349103450775},{"word":"on","start":875.92,"end":876.42,"confidence":0.9472656,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.2669336199760437},{"word":"it","start":876.43994,"end":876.93994,"confidence":0.99658203,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.31787633895874023},{"word":"thank","start":876.95996,"end":877.27997,"confidence":0.9970703,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4140848815441131},{"word":"you","start":877.27997,"end":877.77997,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.18984992802143097},{"word":"okay","start":881.68,"end":882.18,"confidence":0.9951172,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2649717926979065},{"word":"thanks","start":882.39996,"end":882.88,"confidence":0.9946289,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.6350829601287842},{"word":"thank","start":882.88,"end":883.2,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.683781623840332},{"word":"you","start":883.2,"end":883.7,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.6160136461257935},{"word":"bye","start":883.83997,"end":884.24,"confidence":0.8015137,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.2804853916168213},{"word":"bye","start":884.24,"end":884.48,"confidence":0.970459,"punctuated_word":"Bye,","sentiment":"neutral","sentiment_score":0.24284198880195615},{"word":"veronica","start":884.48,"end":884.98,"confidence":0.99560547,"punctuated_word":"Veronica.","sentiment":"positive","sentiment_score":0.3491210341453552},{"word":"thanks","start":885.68,"end":886.18,"confidence":0.9926758,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":-0.1221884861588478}],"paragraphs":{"transcript":"\nYeah. Good. Thanks. Good. How are you?\n\nYeah. That's okay. That's okay. Yeah. Yeah.\n\nYes. Yeah. Yeah. I've got some I've got them now, so that's okay. Yes.\n\nYes. Yes. Thanks. Both of them? Is it both west and right?\n\nOkay. So you can see that both have both have been removed or yeah. Both are resolved. I okay. Mhmm.\n\nYes. Yes. Oh, yes. Yes. Oh, yes.\n\nThat's correct. It is. Yes. So I was getting the miles. That's right.\n\nI remember that conversation with him. Okay. Mhmm. Yes. Oh, okay.\n\nMhmm. Mhmm. Mhmm. Yes. Which one's the left?\n\nYep. Yes. Yeah. It does. Mhmm.\n\nOkay. Mhmm. Yes. Yeah. So yep.\n\nIt does. Yeah. So so what do I do? I have to get a which which doctor reviews the symptoms? Or you just do this you do the review in twelve months.\n\nSay, have I had any medical yep. And what if I, like what if I'm cycling and I do break and shatter my wrist, then it's not covered. Is that right? I don't get any insurance cover for that while I'm off work. Is that both shoulders or you can't confirm that?\n\nAlright. Yes. Yes. I guess just if you can you can put in there to make it more specific, but it's left and right. Just you don't wanna have this.\n\nYeah. Thank you. Mhmm. Yes. Yes.\n\nOh, I see. Oh, yes. So then if I was cycling and broke my wrist and it shattered, then that would be covered as well because it could happen to anyone riding the bike. Oh, yes. Oh, yeah.\n\nThat's fine. Yes. Yes. Yeah. Sure.\n\nYes. Yeah. I understand. Yeah. That's fine.\n\nNo. No. That's fine. Yeah. That's yeah.\n\nNo. That's fine. I can't see. Yeah. They're they're fixed from the surgery did well, but I understand there's red tape and that's fine.\n\nYes. Yeah. Great. Yep. Yes.\n\nOkay. Yes. Yep. Yes. Yep.\n\nOkay. What happens, like, if I do what happens if I do fall off my bike in that time next to twelve months, two years, and then I get aches and pains after having surgery and fixing it? How does that work with the health? Yeah. Yep.\n\nYes. Yes. Oh, okay. I didn't wait a couple of years. Yeah.\n\nOkay then. Yeah. Okay. Yeah. It's hard because I work here as a new job using you know, from your needs, their hands to work with.\n\nAnd, yeah, and I love to buy credit, but I'm just waiting for that clearance because I don't wanna do anything. Okay. Alright then. That's fine. Okay.\n\nYes. Yes. Yeah. Yep. Okay.\n\nAlright then. Thank you. Thanks. Yep. Okay then.\n\nAlright. Yeah. Is am am I when am I due for an annual review of, like, overall with the way that I'm still on track with my on yeah. Okay. I'm actually heading I'm heading overseas for five weeks then.\n\nYeah. Yeah. September 16. September 16. I still leave on the, I think, on the August 13.\n\nOh, okay. Yes. Maybe before I go, if that's okay. Yeah. Yeah.\n\nI think that'll be better. Thank you. Yes. Yeah. Great.\n\nOkay then. Thanks for clarifying today. Appreciate it and the time spent on it. Thank you. Okay.\n\nThanks. Thank you. Bye. Bye, Veronica. Thanks.","paragraphs":[{"sentences":[{"text":"Yeah.","start":4.64,"end":4.96,"sentiment":"neutral","sentiment_score":0.2829500436782837},{"text":"Good.","start":4.96,"end":5.2799997,"sentiment":"positive","sentiment_score":0.6027170419692993},{"text":"Thanks.","start":5.2799997,"end":5.68,"sentiment":"positive","sentiment_score":0.6459120512008667},{"text":"Good.","start":5.68,"end":6.0,"sentiment":"positive","sentiment_score":0.6468662023544312},{"text":"How are you?","start":6.0,"end":6.8199997,"sentiment":"positive","sentiment_score":0.48054351409276325}],"sentiment":"positive","sentiment_score":0.5171536973544529,"num_words":7,"start":4.64,"end":6.8199997},{"sentences":[{"text":"Yeah.","start":10.4,"end":10.719999,"sentiment":"neutral","sentiment_score":0.2494657337665558},{"text":"That's okay.","start":10.719999,"end":11.54,"sentiment":"neutral","sentiment_score":0.25517095625400543},{"text":"That's okay.","start":12.16,"end":12.98,"sentiment":"neutral","sentiment_score":0.2497643530368805},{"text":"Yeah.","start":24.305,"end":24.805,"sentiment":"neutral","sentiment_score":0.04783141613006592},{"text":"Yeah.","start":27.265,"end":27.765,"sentiment":"neutral","sentiment_score":0.03528323769569397}],"sentiment":"neutral","sentiment_score":0.1917787151677268,"num_words":7,"start":10.4,"end":27.765},{"sentences":[{"text":"Yes.","start":27.985,"end":28.485,"sentiment":"neutral","sentiment_score":0.04166864603757858},{"text":"Yeah.","start":28.544998,"end":29.044998,"sentiment":"neutral","sentiment_score":0.049274343997240067},{"text":"Yeah.","start":29.52,"end":30.02,"sentiment":"neutral","sentiment_score":0.06525124609470367},{"text":"I've got some I've got them now, so that's okay.","start":30.08,"end":32.74,"sentiment":"neutral","sentiment_score":0.060679138638079166},{"text":"Yes.","start":42.555,"end":43.055,"sentiment":"neutral","sentiment_score":0.05350293591618538}],"sentiment":"neutral","sentiment_score":0.05832061131617853,"num_words":14,"start":27.985,"end":43.055},{"sentences":[{"text":"Yes.","start":43.274998,"end":43.774998,"sentiment":"neutral","sentiment_score":0.0632152408361435},{"text":"Yes.","start":51.515,"end":51.835,"sentiment":"neutral","sentiment_score":0.16474199295043945},{"text":"Thanks.","start":51.835,"end":52.335,"sentiment":"positive","sentiment_score":0.3718513250350952},{"text":"Both of them?","start":61.41,"end":62.39,"sentiment":"neutral","sentiment_score":0.04603600005308787},{"text":"Is it both west and right?","start":63.41,"end":65.11,"sentiment":"neutral","sentiment_score":-0.0004088000083963073}],"sentiment":"neutral","sentiment_score":0.06128864657754699,"num_words":12,"start":43.274998,"end":65.11},{"sentences":[{"text":"Okay.","start":80.51,"end":80.83,"sentiment":"neutral","sentiment_score":0.07420031726360321},{"text":"So you can see that both have both have been removed or yeah.","start":80.83,"end":83.79,"sentiment":"neutral","sentiment_score":0.05427345260977745},{"text":"Both are resolved.","start":83.79,"end":84.61,"sentiment":"neutral","sentiment_score":0.0729135883351167},{"text":"I okay.","start":87.54,"end":90.69,"sentiment":"neutral","sentiment_score":0.0729428268969059},{"text":"Mhmm.","start":94.424995,"end":94.924995,"sentiment":"neutral","sentiment_score":-0.0014808638952672482}],"sentiment":"neutral","sentiment_score":0.057145037804730237,"num_words":20,"start":80.51,"end":94.924995},{"sentences":[{"text":"Yes.","start":114.869995,"end":115.369995,"sentiment":"neutral","sentiment_score":0.05105149373412132},{"text":"Yes.","start":115.909996,"end":116.409996,"sentiment":"neutral","sentiment_score":-0.025859974324703217},{"text":"Oh, yes.","start":149.78499,"end":150.44499,"sentiment":"neutral","sentiment_score":0.030229386873543262},{"text":"Yes.","start":150.50499,"end":151.00499,"sentiment":"neutral","sentiment_score":0.04419780522584915},{"text":"Oh, yes.","start":153.625,"end":154.185,"sentiment":"neutral","sentiment_score":0.06734681129455566}],"sentiment":"neutral","sentiment_score":0.03779167442449501,"num_words":7,"start":114.869995,"end":154.185},{"sentences":[{"text":"That's correct.","start":154.185,"end":154.825,"sentiment":"neutral","sentiment_score":0.1539231687784195},{"text":"It is.","start":154.825,"end":155.22499,"sentiment":"neutral","sentiment_score":0.12532541155815125},{"text":"Yes.","start":155.22499,"end":155.465,"sentiment":"neutral","sentiment_score":0.06935210525989532},{"text":"So I was getting the miles.","start":155.465,"end":156.845,"sentiment":"neutral","sentiment_score":0.030863267990450065},{"text":"That's right.","start":157.385,"end":158.205,"sentiment":"neutral","sentiment_score":0.07870430126786232}],"sentiment":"neutral","sentiment_score":0.07464903664703552,"num_words":13,"start":154.185,"end":158.205},{"sentences":[{"text":"I remember that conversation with him.","start":158.58499,"end":160.525,"sentiment":"neutral","sentiment_score":0.04635194626947244},{"text":"Okay.","start":192.01,"end":192.51,"sentiment":"neutral","sentiment_score":-0.02894008718430996},{"text":"Mhmm.","start":198.65,"end":199.15,"sentiment":"neutral","sentiment_score":-0.03290102258324623},{"text":"Yes.","start":209.20499,"end":209.70499,"sentiment":"neutral","sentiment_score":0.01772751845419407},{"text":"Oh, okay.","start":212.405,"end":213.14499,"sentiment":"neutral","sentiment_score":0.003667820245027542}],"sentiment":"neutral","sentiment_score":0.02193942970850251,"num_words":11,"start":158.58499,"end":213.14499},{"sentences":[{"text":"Mhmm.","start":216.08499,"end":216.58499,"sentiment":"neutral","sentiment_score":-0.022679734975099564},{"text":"Mhmm.","start":219.31999,"end":219.81999,"sentiment":"neutral","sentiment_score":-0.002710229717195034},{"text":"Mhmm.","start":263.185,"end":263.685,"sentiment":"neutral","sentiment_score":0.12141676992177965},{"text":"Yes.","start":275.87,"end":276.37,"sentiment":"neutral","sentiment_score":0.25697270035743713},{"text":"Which one's the left?","start":297.805,"end":299.105,"sentiment":"neutral","sentiment_score":0.03750719269737601}],"sentiment":"neutral","sentiment_score":0.06287853454705328,"num_words":8,"start":216.08499,"end":299.105},{"sentences":[{"text":"Yep.","start":300.605,"end":301.105,"sentiment":"neutral","sentiment_score":0.0394042506814003},{"text":"Yes.","start":304.605,"end":305.105,"sentiment":"neutral","sentiment_score":0.031898535788059235},{"text":"Yeah.","start":306.88998,"end":307.21,"sentiment":"neutral","sentiment_score":0.031759221106767654},{"text":"It does.","start":307.21,"end":307.94998,"sentiment":"neutral","sentiment_score":0.060704778879880905},{"text":"Mhmm.","start":348.345,"end":348.845,"sentiment":"neutral","sentiment_score":-0.07531270384788513}],"sentiment":"neutral","sentiment_score":0.02485981024801731,"num_words":6,"start":300.605,"end":348.845},{"sentences":[{"text":"Okay.","start":356.985,"end":357.485,"sentiment":"neutral","sentiment_score":0.19450095295906067},{"text":"Mhmm.","start":371.88998,"end":372.38998,"sentiment":"neutral","sentiment_score":0.03062724880874157},{"text":"Yes.","start":373.09,"end":373.59,"sentiment":"neutral","sentiment_score":0.027634648606181145},{"text":"Yeah.","start":373.65,"end":374.05,"sentiment":"neutral","sentiment_score":0.03463510796427727},{"text":"So yep.","start":374.05,"end":375.16998,"sentiment":"neutral","sentiment_score":0.027704482898116112}],"sentiment":"neutral","sentiment_score":0.05713448735574881,"num_words":6,"start":356.985,"end":375.16998},{"sentences":[{"text":"It does.","start":375.16998,"end":375.65,"sentiment":"neutral","sentiment_score":0.051344335079193115},{"text":"Yeah.","start":375.65,"end":375.88998,"sentiment":"neutral","sentiment_score":0.012694003991782664},{"text":"So so what do I do?","start":375.88998,"end":379.36502,"sentiment":"neutral","sentiment_score":-0.010319981103142103},{"text":"I have to get a which which doctor reviews the symptoms?","start":379.36502,"end":382.805,"sentiment":"neutral","sentiment_score":-0.012562198733741587},{"text":"Or you just do this you do the review in twelve months.","start":382.805,"end":385.545,"sentiment":"neutral","sentiment_score":-0.00224029707411925}],"sentiment":"neutral","sentiment_score":-0.0034876551071647555,"num_words":32,"start":375.16998,"end":385.545},{"sentences":[{"text":"Say, have I had any medical yep.","start":386.085,"end":388.005,"sentiment":"neutral","sentiment_score":-0.03656163465763841},{"text":"And what if I, like what if I'm cycling and I do break and shatter my wrist, then it's not covered.","start":388.005,"end":393.62,"sentiment":"neutral","sentiment_score":-0.13065034825177418},{"text":"Is that right?","start":393.62,"end":394.52002,"sentiment":"neutral","sentiment_score":-0.07454622288544972},{"text":"I don't get any insurance cover for that while I'm off work.","start":394.74002,"end":397.64,"sentiment":"neutral","sentiment_score":-0.22527658442656198},{"text":"Is that both shoulders or you can't confirm that?","start":404.74,"end":407.16,"sentiment":"neutral","sentiment_score":-0.04089778185718589}],"sentiment":"neutral","sentiment_score":-0.1210505091227018,"num_words":52,"start":386.085,"end":407.16},{"sentences":[{"text":"Alright.","start":421.46002,"end":421.96002,"sentiment":"neutral","sentiment_score":0.25821781158447266},{"text":"Yes.","start":428.18002,"end":428.68002,"sentiment":"neutral","sentiment_score":0.1363482028245926},{"text":"Yes.","start":428.82,"end":429.32,"sentiment":"neutral","sentiment_score":0.0949334353208542},{"text":"I guess just if you can you can put in there to make it more specific, but it's left and right.","start":429.38,"end":434.5,"sentiment":"neutral","sentiment_score":0.030712848795311793},{"text":"Just you don't wanna have this.","start":434.5,"end":436.365,"sentiment":"neutral","sentiment_score":-0.049680016934871674}],"sentiment":"neutral","sentiment_score":0.02787963909407457,"num_words":30,"start":421.46002,"end":436.365},{"sentences":[{"text":"Yeah.","start":436.925,"end":437.16498,"sentiment":"neutral","sentiment_score":0.02110796980559826},{"text":"Thank you.","start":437.16498,"end":437.985,"sentiment":"neutral","sentiment_score":0.1585463173687458},{"text":"Mhmm.","start":450.3,"end":450.8,"sentiment":"neutral","sentiment_score":-0.045588769018650055},{"text":"Yes.","start":456.22,"end":456.72,"sentiment":"neutral","sentiment_score":-0.013462845236063004},{"text":"Yes.","start":459.02,"end":459.52,"sentiment":"neutral","sentiment_score":0.024208176881074905}],"sentiment":"neutral","sentiment_score":0.05055952786157528,"num_words":6,"start":436.925,"end":459.52},{"sentences":[{"text":"Oh, I see.","start":463.09998,"end":464.235,"sentiment":"neutral","sentiment_score":-0.001221505304177602},{"text":"Oh, yes.","start":467.91498,"end":468.47498,"sentiment":"neutral","sentiment_score":0.009869099128991365},{"text":"So then if I was cycling and broke my wrist and it shattered, then that would be covered as well because it could happen to anyone riding the bike.","start":468.47498,"end":476.895,"sentiment":"neutral","sentiment_score":-0.02917999157617832},{"text":"Oh, yes.","start":481.31,"end":482.05002,"sentiment":"neutral","sentiment_score":0.017798488028347492},{"text":"Oh, yeah.","start":482.99002,"end":483.47,"sentiment":"neutral","sentiment_score":0.05800863914191723}],"sentiment":"neutral","sentiment_score":-0.017856100500610313,"num_words":38,"start":463.09998,"end":483.47},{"sentences":[{"text":"That's fine.","start":483.47,"end":484.37,"sentiment":"neutral","sentiment_score":0.12084204703569412},{"text":"Yes.","start":484.51,"end":485.01,"sentiment":"neutral","sentiment_score":0.07082271575927734},{"text":"Yes.","start":510.91,"end":511.41,"sentiment":"neutral","sentiment_score":0.10249572992324828},{"text":"Yeah.","start":525.195,"end":525.515,"sentiment":"neutral","sentiment_score":0.03144501894712448},{"text":"Sure.","start":525.515,"end":526.015,"sentiment":"neutral","sentiment_score":0.258023202419281}],"sentiment":"neutral","sentiment_score":0.11741179352005322,"num_words":6,"start":483.47,"end":526.015},{"sentences":[{"text":"Yes.","start":528.315,"end":528.815,"sentiment":"neutral","sentiment_score":0.0044805631041526794},{"text":"Yeah.","start":529.03503,"end":529.355,"sentiment":"neutral","sentiment_score":-0.0219997838139534},{"text":"I understand.","start":529.355,"end":529.935,"sentiment":"neutral","sentiment_score":-0.05731468088924885},{"text":"Yeah.","start":531.03503,"end":531.53503,"sentiment":"neutral","sentiment_score":-0.007842349819839},{"text":"That's fine.","start":532.395,"end":533.295,"sentiment":"neutral","sentiment_score":0.12889327853918076}],"sentiment":"neutral","sentiment_score":0.0168279463957463,"num_words":7,"start":528.315,"end":533.295},{"sentences":[{"text":"No.","start":539.21,"end":539.71,"sentiment":"neutral","sentiment_score":-0.06056041270494461},{"text":"No.","start":539.85,"end":540.35,"sentiment":"neutral","sentiment_score":-0.06964724510908127},{"text":"That's fine.","start":540.41,"end":541.21,"sentiment":"neutral","sentiment_score":-0.016680536791682243},{"text":"Yeah.","start":541.21,"end":541.71,"sentiment":"neutral","sentiment_score":0.03846330940723419},{"text":"That's yeah.","start":542.08997,"end":542.97,"sentiment":"neutral","sentiment_score":0.1389433741569519}],"sentiment":"neutral","sentiment_score":0.02182590376053537,"num_words":7,"start":539.21,"end":542.97},{"sentences":[{"text":"No.","start":542.97,"end":543.21,"sentiment":"neutral","sentiment_score":-0.018618596717715263},{"text":"That's fine.","start":543.21,"end":544.02997,"sentiment":"neutral","sentiment_score":-0.032397602684795856},{"text":"I can't see.","start":544.17,"end":544.97,"sentiment":"neutral","sentiment_score":-0.1174507588148117},{"text":"Yeah.","start":544.97,"end":545.47,"sentiment":"neutral","sentiment_score":-0.014937941916286944},{"text":"They're they're fixed from the surgery did well, but I understand there's red tape and that's fine.","start":545.52997,"end":550.43506,"sentiment":"neutral","sentiment_score":-0.012662036673111074}],"sentiment":"neutral","sentiment_score":-0.02774827682878822,"num_words":24,"start":542.97,"end":550.43506},{"sentences":[{"text":"Yes.","start":556.97504,"end":557.47504,"sentiment":"neutral","sentiment_score":0.05138859152793884},{"text":"Yeah.","start":560.17505,"end":560.575,"sentiment":"neutral","sentiment_score":0.2725067734718323},{"text":"Great.","start":560.575,"end":561.075,"sentiment":"positive","sentiment_score":0.7059929966926575},{"text":"Yep.","start":566.52997,"end":566.93,"sentiment":"neutral","sentiment_score":0.15707553923130035},{"text":"Yes.","start":566.93,"end":567.41,"sentiment":"neutral","sentiment_score":0.10859300941228868}],"sentiment":"neutral","sentiment_score":0.2591113820672035,"num_words":5,"start":556.97504,"end":567.41},{"sentences":[{"text":"Okay.","start":567.41,"end":567.91,"sentiment":"neutral","sentiment_score":0.2092924863100052},{"text":"Yes.","start":572.93,"end":573.43,"sentiment":"neutral","sentiment_score":0.17162422835826874},{"text":"Yep.","start":573.81,"end":574.31,"sentiment":"neutral","sentiment_score":0.1723845899105072},{"text":"Yes.","start":594.32,"end":594.72,"sentiment":"neutral","sentiment_score":0.08012877404689789},{"text":"Yep.","start":594.72,"end":595.12,"sentiment":"neutral","sentiment_score":0.04234517365694046}],"sentiment":"neutral","sentiment_score":0.1351550504565239,"num_words":5,"start":567.41,"end":595.12},{"sentences":[{"text":"Okay.","start":595.12,"end":595.36,"sentiment":"neutral","sentiment_score":0.010656802915036678},{"text":"What happens, like, if I do what happens if I do fall off my bike in that time next to twelve months, two years, and then I get aches and pains after having surgery and fixing it?","start":595.36,"end":604.695,"sentiment":"neutral","sentiment_score":-0.05215359011010544},{"text":"How does that work with the health?","start":605.395,"end":606.93506,"sentiment":"neutral","sentiment_score":-0.02455270609685353},{"text":"Yeah.","start":611.79504,"end":612.275,"sentiment":"neutral","sentiment_score":-0.04623366892337799},{"text":"Yep.","start":612.275,"end":612.775,"sentiment":"neutral","sentiment_score":-0.05698208138346672}],"sentiment":"neutral","sentiment_score":-0.04668320689667413,"num_words":47,"start":595.12,"end":612.775},{"sentences":[{"text":"Yes.","start":614.515,"end":615.015,"sentiment":"neutral","sentiment_score":-0.019837528467178345},{"text":"Yes.","start":615.955,"end":616.455,"sentiment":"neutral","sentiment_score":-0.00170942023396492},{"text":"Oh, okay.","start":651.95,"end":652.69,"sentiment":"neutral","sentiment_score":-0.1509474739432335},{"text":"I didn't wait a couple of years.","start":655.31,"end":657.39,"sentiment":"neutral","sentiment_score":-0.13647339705910003},{"text":"Yeah.","start":657.39,"end":657.89,"sentiment":"neutral","sentiment_score":-0.01835385710000992}],"sentiment":"neutral","sentiment_score":-0.10809246109177668,"num_words":12,"start":614.515,"end":657.89},{"sentences":[{"text":"Okay then.","start":659.09503,"end":673.275,"sentiment":"neutral","sentiment_score":0.13288909941911697},{"text":"Yeah.","start":678.33997,"end":678.81995,"sentiment":"neutral","sentiment_score":-0.0022232811897993088},{"text":"Okay.","start":678.81995,"end":679.31995,"sentiment":"neutral","sentiment_score":0.016086570918560028},{"text":"Yeah.","start":680.1,"end":680.6,"sentiment":"neutral","sentiment_score":-0.027611274272203445},{"text":"It's hard because I work here as a new job using you know, from your needs, their hands to work with.","start":681.06,"end":685.56,"sentiment":"neutral","sentiment_score":-0.20157048922209514}],"sentiment":"neutral","sentiment_score":-0.15311346382189256,"num_words":26,"start":659.09503,"end":685.56},{"sentences":[{"text":"And, yeah, and I love to buy credit, but I'm just waiting for that clearance because I don't wanna do anything.","start":687.06,"end":691.86505,"sentiment":"neutral","sentiment_score":-0.11668681246893746},{"text":"Okay.","start":692.885,"end":693.385,"sentiment":"neutral","sentiment_score":0.02392304502427578},{"text":"Alright then.","start":693.685,"end":694.565,"sentiment":"neutral","sentiment_score":0.08588400855660439},{"text":"That's fine.","start":694.565,"end":695.465,"sentiment":"neutral","sentiment_score":0.13542132079601288},{"text":"Okay.","start":696.645,"end":697.145,"sentiment":"neutral","sentiment_score":-0.01942409947514534}],"sentiment":"neutral","sentiment_score":-0.07419679472567858,"num_words":27,"start":687.06,"end":697.145},{"sentences":[{"text":"Yes.","start":716.495,"end":716.995,"sentiment":"neutral","sentiment_score":0.33291879296302795},{"text":"Yes.","start":727.45496,"end":727.95496,"sentiment":"positive","sentiment_score":0.3899895548820496},{"text":"Yeah.","start":734.97003,"end":735.47003,"sentiment":"neutral","sentiment_score":0.16228769719600675},{"text":"Yep.","start":736.57,"end":736.89,"sentiment":"neutral","sentiment_score":0.10254504531621932},{"text":"Okay.","start":736.89,"end":737.39,"sentiment":"neutral","sentiment_score":0.12979042530059814}],"sentiment":"neutral","sentiment_score":0.22350630313158035,"num_words":5,"start":716.495,"end":737.39},{"sentences":[{"text":"Alright then.","start":737.45,"end":738.25,"sentiment":"neutral","sentiment_score":0.2045215293765068},{"text":"Thank you.","start":738.25,"end":738.99,"sentiment":"positive","sentiment_score":0.41285543143749237},{"text":"Thanks.","start":739.61,"end":740.11,"sentiment":"neutral","sentiment_score":0.26316189765930176},{"text":"Yep.","start":767.12,"end":767.62,"sentiment":"neutral","sentiment_score":0.16167131066322327},{"text":"Okay then.","start":767.75995,"end":768.56,"sentiment":"neutral","sentiment_score":0.13022593408823013}],"sentiment":"neutral","sentiment_score":0.24000487476587296,"num_words":8,"start":737.45,"end":768.56},{"sentences":[{"text":"Alright.","start":768.56,"end":769.06,"sentiment":"neutral","sentiment_score":0.14480796456336975},{"text":"Yeah.","start":773.825,"end":774.22504,"sentiment":"neutral","sentiment_score":0.07664087414741516},{"text":"Is am am I when am I due for an annual review of, like, overall with the way that I'm still on track with my on yeah.","start":774.22504,"end":784.48505,"sentiment":"neutral","sentiment_score":0.09307331253808958},{"text":"Okay.","start":798.45,"end":798.95,"sentiment":"neutral","sentiment_score":0.038625456392765045},{"text":"I'm actually heading I'm heading overseas for five weeks then.","start":810.045,"end":814.78503,"sentiment":"neutral","sentiment_score":0.044878057576715945}],"sentiment":"neutral","sentiment_score":0.0805458577349782,"num_words":40,"start":768.56,"end":814.78503},{"sentences":[{"text":"Yeah.","start":817.0,"end":817.39996,"sentiment":"neutral","sentiment_score":0.02539202943444252},{"text":"Yeah.","start":817.39996,"end":817.89996,"sentiment":"neutral","sentiment_score":0.01735047623515129},{"text":"September 16.","start":818.68,"end":819.89996,"sentiment":"neutral","sentiment_score":0.018558301031589508},{"text":"September 16.","start":820.36,"end":821.5,"sentiment":"neutral","sentiment_score":0.013126006815582514},{"text":"I still leave on the, I think, on the August 13.","start":824.76,"end":829.445,"sentiment":"neutral","sentiment_score":0.011367060667411848}],"sentiment":"neutral","sentiment_score":0.013596987570909894,"num_words":17,"start":817.0,"end":829.445},{"sentences":[{"text":"Oh, okay.","start":837.505,"end":838.40497,"sentiment":"neutral","sentiment_score":0.03953605517745018},{"text":"Yes.","start":838.46497,"end":838.96497,"sentiment":"neutral","sentiment_score":0.02246066182851791},{"text":"Maybe before I go, if that's okay.","start":841.265,"end":843.285,"sentiment":"neutral","sentiment_score":0.008411450012187873},{"text":"Yeah.","start":855.17,"end":855.67,"sentiment":"neutral","sentiment_score":0.03732782229781151},{"text":"Yeah.","start":860.165,"end":860.40497,"sentiment":"neutral","sentiment_score":0.06738385558128357}],"sentiment":"neutral","sentiment_score":0.022093716678985704,"num_words":12,"start":837.505,"end":860.40497},{"sentences":[{"text":"I think that'll be better.","start":860.40497,"end":861.705,"sentiment":"neutral","sentiment_score":0.11343229562044144},{"text":"Thank you.","start":861.765,"end":862.58496,"sentiment":"positive","sentiment_score":0.3680735379457474},{"text":"Yes.","start":867.285,"end":867.785,"sentiment":"neutral","sentiment_score":0.2457423210144043},{"text":"Yeah.","start":870.725,"end":871.205,"sentiment":"neutral","sentiment_score":0.29500246047973633},{"text":"Great.","start":871.205,"end":871.605,"sentiment":"positive","sentiment_score":0.4310790300369262}],"sentiment":"neutral","sentiment_score":0.22751323655247688,"num_words":10,"start":860.40497,"end":871.605},{"sentences":[{"text":"Okay then.","start":871.605,"end":872.245,"sentiment":"neutral","sentiment_score":0.14622237905859947},{"text":"Thanks for clarifying today.","start":872.245,"end":873.685,"sentiment":"positive","sentiment_score":0.7938650846481323},{"text":"Appreciate it and the time spent on it.","start":873.685,"end":876.93994,"sentiment":"positive","sentiment_score":0.4316342044621706},{"text":"Thank you.","start":876.95996,"end":877.77997,"sentiment":"neutral","sentiment_score":0.30196740478277206},{"text":"Okay.","start":881.68,"end":882.18,"sentiment":"neutral","sentiment_score":0.2649717926979065}],"sentiment":"positive","sentiment_score":0.45822854909826727,"num_words":17,"start":871.605,"end":882.18},{"sentences":[{"text":"Thanks.","start":882.39996,"end":882.88,"sentiment":"positive","sentiment_score":0.6350829601287842},{"text":"Thank you.","start":882.88,"end":883.7,"sentiment":"positive","sentiment_score":0.6498976349830627},{"text":"Bye.","start":883.83997,"end":884.24,"sentiment":"neutral","sentiment_score":0.2804853916168213},{"text":"Bye, Veronica.","start":884.24,"end":884.98,"sentiment":"neutral","sentiment_score":0.2959815114736557},{"text":"Thanks.","start":885.68,"end":886.18,"sentiment":"neutral","sentiment_score":-0.1221884861588478}],"sentiment":"positive","sentiment_score":0.3835911655000278,"num_words":7,"start":882.39996,"end":886.18}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good morning, Veronica from Financial. How are you?\n\nChannel 1: Yeah. Good. Thanks. Good.\n\nChannel 0: I'm\n\nChannel 1: How are you?\n\nChannel 0: good. Yeah. I'm good. Thanks. Thanks for calling me back.\n\nChannel 1: Yeah. That's okay. That's okay.\n\nChannel 0: I had you booked in for a little bit of a catch up. Should be pretty quick just following all the lengthy conversations I know you've had with me or back and forth.\n\nChannel 1: Yeah.\n\nChannel 0: Do you still have a moment for me?\n\nChannel 1: Yeah. Yes.\n\nChannel 0: K.\n\nChannel 1: Yeah.\n\nChannel 0: Yep.\n\nChannel 1: Yeah. I've got some I've got\n\nChannel 0: So\n\nChannel 1: them now, so that's okay.\n\nChannel 0: oh, beautiful. Now I can obviously see here all the email trails and everything, and I know you've spoken to my colleague, Zach, and it's been a bit of a process back and forth.\n\nChannel 1: Yes. Yes.\n\nChannel 0: So and I know you had some issues getting in touch with Tracy, but we have got an outcome that I do wanna go through with you. So\n\nChannel 1: Yes. Thanks.\n\nChannel 0: a a bit of a mix. So the good thing is that the shoulder exclusion has now been removed, which is fantastic. So that's\n\nChannel 1: Both\n\nChannel 0: all\n\nChannel 1: of\n\nChannel 0: been\n\nChannel 1: them?\n\nChannel 0: sorted.\n\nChannel 1: Is\n\nChannel 0: The\n\nChannel 1: it\n\nChannel 0: shoulder.\n\nChannel 1: both west and right?\n\nChannel 0: Sorry. Just your shoulder. So you only had a shoulder exclusion, which they have removed. And I think it was just right, but, yes, both shoulders are fine. So that's all good.\n\nNow\n\nChannel 1: Okay. So\n\nChannel 0: with\n\nChannel 1: you can see that both have both have been removed or yeah. Both are resolved.\n\nChannel 0: for shoulders. Yes. So shoulder\n\nChannel 1: I\n\nChannel 0: exclusion has been removed. I\n\nChannel 1: okay.\n\nChannel 0: can see which is great, which is what we wanted.\n\nChannel 1: Mhmm.\n\nChannel 0: I can see all the emails in regards to the wrist x the wrist the bilateral wrist. So with that, it's a little bit more convoluted. So, obviously, I can see that Neos have requested medical reports and I believe through doctor Kyle Koblowski, if that\n\nChannel 1: Yes.\n\nChannel 0: rings a bell. Yep.\n\nChannel 1: Yes.\n\nChannel 0: And so, basically, what they have identified is that one of the reports that he had said that your symptom in regards to your breast started on the 11/08/2021. So around 2021 was the first time he documented any symptoms in regards to the left and right wrist. Is that correct, Or does that sound about right?\n\nChannel 1: Oh, yes. Yes.\n\nChannel 0: Yes. Yep. So what basically\n\nChannel 1: Oh, yes. That's correct. It is. Yes. So I was getting\n\nChannel 0: yeah.\n\nChannel 1: the miles. That's right.\n\nChannel 0: Yes.\n\nChannel 1: I remember\n\nChannel 0: Yeah.\n\nChannel 1: that\n\nChannel 0: So\n\nChannel 1: conversation with him.\n\nChannel 0: yeah. Perfect. So, basically, because you had symptoms on the wrist before we submitted the original application to apply for your knee of cover in 2023. So because that was a preexisting condition, NEOS have gone through the original application that we submitted in 2023 and found that the risk was not mentioned anywhere.\n\nChannel 1: Okay.\n\nChannel 0: So, basically, what I have said that if the risks were mentioned,\n\nChannel 1: Mhmm.\n\nChannel 0: the the terms of the contract from 2023 would have been risk exclusion for both both wrists as\n\nChannel 1: Yes.\n\nChannel 0: well as the shoulder. So they have\n\nChannel 1: Oh,\n\nChannel 0: basically\n\nChannel 1: okay.\n\nChannel 0: said that that would have been the outcome if\n\nChannel 1: Mhmm.\n\nChannel 0: the risks were disclosed.\n\nChannel 1: Mhmm.\n\nChannel 0: So, basically, now they are saying that from where things are right now, because they obviously have all the medical reports, is that the shoulders, like I said, yeah, that has been removed, and that's all good. So what would be the outcome right now is that they would apply a right wrist wrist exclusion and a left wrist exclusion for the time being because of the carpal tunnel syndrome. Now what they have said is that because, obviously, surgery was at different times and one was more severe than the other, they\n\nChannel 1: Mhmm.\n\nChannel 0: are reviewable. So kind of similar to the shoulder that after a certain amount of time, they are happy to look at it, especially now when you don't have any symptoms or issues with it anymore, which is correct.\n\nChannel 1: Yes.\n\nChannel 0: Sorry. What they have said is that on the right wrist, they would be happy to look at it after twelve months, so not too long. With the left wrist, they are happy to look at it after twenty four months. So a little bit longer for that one.\n\nChannel 1: Which one's the left?\n\nChannel 0: The left. Yes.\n\nChannel 1: Yep.\n\nChannel 0: Does that make sense, Donna?\n\nChannel 1: Yes.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: So,\n\nChannel 1: It does.\n\nChannel 0: yeah, so so, basically, it's one of those things. Great things, shoulders removed. But, obviously, because you did have some symptoms before the application was submitted in 2023 and they got those reports, It is good because I would rather kind of rectifying things now and get it sorted and then look to review it and remove it in twelve and twenty four months' time than let's say we didn't find this. And then let's say you were to go on claim and needed to claim on your wrist, let's say, in two years' time when when the wrist can be removed, everything, let's say you needed to go on claim in two years, and\n\nChannel 1: Mhmm.\n\nChannel 0: they could have been potentially said, well, you didn't disclose anything, so therefore, we're not gonna pay it. So it\n\nChannel 1: Okay.\n\nChannel 0: is good that we have found it now, even though it seems a little bit painful. It is good because we want all the information so that we can make sure there's no, like, nondisclosure or or different information. Does that make\n\nChannel 1: Mhmm.\n\nChannel 0: sense, Donna?\n\nChannel 1: Yes. Yeah. So\n\nChannel 0: Yep.\n\nChannel 1: yep. It does. Yeah. So\n\nChannel 0: Yeah.\n\nChannel 1: so what do I do? I have to get a which which doctor reviews the symptoms? Or you just do this you do the review in twelve months.\n\nChannel 0: Correct.\n\nChannel 1: Say,\n\nChannel 0: Yep.\n\nChannel 1: have I had\n\nChannel 0: So\n\nChannel 1: any medical yep. And what if I, like\n\nChannel 0: Correct.\n\nChannel 1: what if I'm cycling and I do break and shatter my wrist, then it's not covered. Is that right? I don't get any insurance cover for that while I'm off work.\n\nChannel 0: Correct. So right now, what would happen, if something happened to your shoulder, you're fine because that one has been removed.\n\nChannel 1: Is that\n\nChannel 0: If anything\n\nChannel 1: both shoulders\n\nChannel 0: happens\n\nChannel 1: or you can't confirm that?\n\nChannel 0: it says here that a shoulder has been reviewed and removed. Sorry. I will get Jack, my colleague, to triple check. But from what I can see, it looks like both shoulders, so you're good. But I will get\n\nChannel 1: Alright.\n\nChannel 0: Jack to put it in writing for you just to make sure because it looks like there's no shoulder exclusion, which is great.\n\nChannel 1: Yes.\n\nChannel 0: So they are\n\nChannel 1: Yes. I guess just if you can you\n\nChannel 0: yes.\n\nChannel 1: can put in there to make it more specific,\n\nChannel 0: Correct.\n\nChannel 1: but it's left and right. Just you don't\n\nChannel 0: Correct.\n\nChannel 1: wanna have this. Yeah.\n\nChannel 0: No.\n\nChannel 1: Thank you.\n\nChannel 0: No. Sorry. What so, yeah, basically, what would happen is it would only be right wrist, and that will be due to, like, the preexisting condition. So if, let's say, you have a car accident\n\nChannel 1: Mhmm.\n\nChannel 0: and your wrist gets injured during the car accident, that\n\nChannel 1: Yes.\n\nChannel 0: would have happened to anybody, right, irrespective\n\nChannel 1: Yes.\n\nChannel 0: of your preexisting condition, then you're covered. So it's more\n\nChannel 1: Oh,\n\nChannel 0: in\n\nChannel 1: I\n\nChannel 0: regards\n\nChannel 1: see.\n\nChannel 0: to the preexisting condition.\n\nChannel 1: Oh,\n\nChannel 0: So,\n\nChannel 1: yes. So then if I was cycling and broke my wrist and it shattered, then\n\nChannel 0: exactly,\n\nChannel 1: that would\n\nChannel 0: if\n\nChannel 1: be\n\nChannel 0: that's\n\nChannel 1: covered as well because it could happen to anyone riding the bike.\n\nChannel 0: correct. So if that is completely unrelated to the preexisting\n\nChannel 1: Oh, yes.\n\nChannel 0: condition,\n\nChannel 1: Oh, yeah. That's fine. Yes.\n\nChannel 0: Yeah. Sorry. It is a little it gets a little bit messy. But the good thing is, like I said, shoulders is removed. Now I'll like I said, I'll get Jack to put it in writing for you just to make sure it's both shoulders.\n\nI believe so, but I want to triple check for sure. Right wrist will be an exclusion, but in twelve months' time, we can look to review it, and that would be we can contact you and say,\n\nChannel 1: Yes.\n\nChannel 0: hey. Do you have any issues? Do you still don't have any symptoms? And then we can kind of go through the questionnaire, look to get that removed. And then the left wrist would then be in twenty four months' time.\n\nWe could do the same process. So the\n\nChannel 1: Yeah.\n\nChannel 0: good thing\n\nChannel 1: Sure.\n\nChannel 0: is that we can renew them at different time. So,\n\nChannel 1: Yes.\n\nChannel 0: obviously, we wanna\n\nChannel 1: Yeah.\n\nChannel 0: make sure\n\nChannel 1: I understand.\n\nChannel 0: we get rid of them as soon\n\nChannel 1: Yeah.\n\nChannel 0: as possible.\n\nChannel 1: That's fine.\n\nChannel 0: Yeah. Okay. Do you have any questions in regards to any of that, Donna?\n\nChannel 1: No. No.\n\nChannel 0: No?\n\nChannel 1: That's fine.\n\nChannel 0: Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Okay.\n\nChannel 1: That's\n\nChannel 0: Perfect.\n\nChannel 1: yeah. No. That's fine. I can't\n\nChannel 0: That\n\nChannel 1: see.\n\nChannel 0: makes sense.\n\nChannel 1: Yeah. They're they're fixed from the surgery did well, but I understand\n\nChannel 0: Yeah.\n\nChannel 1: there's red tape\n\nChannel 0: Yeah.\n\nChannel 1: and that's fine.\n\nChannel 0: Yeah. And I did speak to other insurers as well just to make sure it was kind of fair terms as well, and other\n\nChannel 1: Yes.\n\nChannel 0: insurers I have spoken to have said the same time frame. So\n\nChannel 1: Yeah.\n\nChannel 0: it's\n\nChannel 1: Great.\n\nChannel 0: like a standard across the board. It's not like harder than anyone else. It's kind of the same.\n\nChannel 1: Yep.\n\nChannel 0: So like you\n\nChannel 1: Yes.\n\nChannel 0: said, the\n\nChannel 1: Okay.\n\nChannel 0: good thing is you've had surgery, and you don't have any issues, which is which is the main thing.\n\nChannel 1: Yes. Yep.\n\nChannel 0: Yep. Perfect. So if you're happy, I'll obviously speak to Jack, confirm the shoulders, and then go back to Neos and say that, yep. Obviously, this is the outcome from the medical reports, and that was correct. And then we'll review that in December time.\n\nChannel 1: Yes. Yep. Okay. What happens, like, if I do what happens if I do fall off my bike in that time next to twelve months, two years, and then I get aches and pains after having surgery and fixing it? How does that work with the health?\n\nChannel 0: So it would depend on how it's assessed. So it would\n\nChannel 1: Yeah.\n\nChannel 0: be a little\n\nChannel 1: Yep.\n\nChannel 0: bit of a gray a gray area. So if something were\n\nChannel 1: Yes.\n\nChannel 0: to happen and you need\n\nChannel 1: Yes.\n\nChannel 0: to, just call me, and I will try my best to speak to Nios to try to get it. It would just be dependent on let's say, you do have a bike accident. And because of the preexisting right carpal tunnel syndrome, even though it's fine now, that is causing an aggravation to everything and flaring things up, then Neos could say, well, the issues you are having right now stems from that issue, so they might not cover you.\n\nChannel 1: Oh, okay.\n\nChannel 0: So it kind of it it is a bit\n\nChannel 1: I didn't\n\nChannel 0: of a\n\nChannel 1: wait\n\nChannel 0: gray area.\n\nChannel 1: a couple of years. Yeah.\n\nChannel 0: Yeah. But,\n\nChannel 1: Okay\n\nChannel 0: hopefully, everything is all good for you. And like I said, if you have any issues or anything were to happen, irrespective of how, just call me and tell me everything, and then I will go to Neos\n\nChannel 1: then.\n\nChannel 0: and try through to obviously make sure that we get you the claim if we if we can. But,\n\nChannel 1: Yeah.\n\nChannel 0: yeah, just\n\nChannel 1: Okay.\n\nChannel 0: so that you you\n\nChannel 1: Yeah.\n\nChannel 0: yeah.\n\nChannel 1: It's hard because I work here as a new job using you know, from your needs, their hands\n\nChannel 0: Yes.\n\nChannel 1: to work with.\n\nChannel 0: Yes.\n\nChannel 1: And, yeah, and I love to buy credit, but I'm just waiting for that clearance because I don't wanna do anything.\n\nChannel 0: Yes.\n\nChannel 1: Okay. Alright then. That's fine.\n\nChannel 0: Yeah. Yeah. So it's\n\nChannel 1: Okay.\n\nChannel 0: one of those one of those things. Any preexisting conditions, they will exclude because, obviously, there's a higher probability of something happening. The good thing is is it is reviewable. Sometimes what they do, insurance is saying it's not reviewable. So no matter what time frame, it is not reviewable.\n\nSo\n\nChannel 1: Yes.\n\nChannel 0: the good thing is that they have said that they're happy to look at it. Obviously, given you're not gonna have a flare up during, you know, this period of time while it is reviewable. So\n\nChannel 1: Yes.\n\nChannel 0: as long as you don't have any issues with with the risk, then they'll be happy to look at it.\n\nChannel 1: Yeah.\n\nChannel 0: Yep.\n\nChannel 1: Yep. Okay. Alright then. Thank you.\n\nChannel 0: No worries.\n\nChannel 1: Thanks.\n\nChannel 0: And I know it's been a bit tedious for you, Donna, so thanks for your patience with meals. Sometimes insurers, they get like that, and they obviously, they're trying to assess risk. And because once because the good thing with your insurance is because it is underwritten. So it can get a bit tedious with the process, but then the good thing is that once they have the terms offered, they've been locked in for you. So it gives you more of that guarantee, and that's what makes, obviously, the cover a bit more comprehensive for you.\n\nChannel 1: Yep. Okay then.\n\nChannel 0: Yep.\n\nChannel 1: Alright.\n\nChannel 0: No worries, Donna. Do you have any other questions for me?\n\nChannel 1: Yeah. Is am am I when am I due for an annual review\n\nChannel 0: Mhmm.\n\nChannel 1: of, like, overall with the way that I'm still on track with my\n\nChannel 0: So everything?\n\nChannel 1: on\n\nChannel 0: Yeah.\n\nChannel 1: yeah.\n\nChannel 0: You see by everything? Sorry. I can see here that your ad review is coming up. Let me see. In mid August.\n\nSo probably\n\nChannel 1: Okay.\n\nChannel 0: within, yeah, a couple of weeks or so, we will give you a call for you probably around the August 12, if that kind of works for you. We'll give you\n\nChannel 1: I'm actually\n\nChannel 0: a call.\n\nChannel 1: heading I'm heading overseas for five weeks then.\n\nChannel 0: Lovely. When will you be back?\n\nChannel 1: Yeah. Yeah. September 16. September\n\nChannel 0: Fifteenth.\n\nChannel 1: 16.\n\nChannel 0: When do you leave?\n\nChannel 1: I still leave on the, I think, on the August 13.\n\nChannel 0: '13. Would you prefer to have it before you go or when you come back? It's completely up to you.\n\nChannel 1: Oh, okay. Yes. Maybe before I go, if that's\n\nChannel 0: Before\n\nChannel 1: okay.\n\nChannel 0: you go? Yeah. Of course. If you have your calendar, I can get you booked in now and I have you on the phone, or I can get my colleague, Whitlam, to call you maybe, like, the first week of August\n\nChannel 1: Yeah.\n\nChannel 0: when you maybe have a bit more certainty on time frame. It's up to\n\nChannel 1: Yeah.\n\nChannel 0: you.\n\nChannel 1: I think that'll be better.\n\nChannel 0: Yep.\n\nChannel 1: Thank you.\n\nChannel 0: Okay. I will get Whitlam to call you about that first week of August, and we'll tryna\n\nChannel 1: Yes.\n\nChannel 0: get that booked in and sorted before you go on your lovely holiday.\n\nChannel 1: Yeah. Great. Okay then. Thanks for clarifying today. Appreciate it and\n\nChannel 0: No no\n\nChannel 1: the time\n\nChannel 0: worries,\n\nChannel 1: spent\n\nChannel 0: Donna.\n\nChannel 1: on it.\n\nChannel 0: No.\n\nChannel 1: Thank\n\nChannel 0: No\n\nChannel 1: you.\n\nChannel 0: worries at all. If you need anything else in the meantime, don't hesitate to give me a call.\n\nChannel 1: Okay. Thanks. Thank you.\n\nChannel 0: Alright.\n\nChannel 1: Bye.\n\nChannel 0: Thanks.\n\nChannel 1: Bye, Veronica.\n\nChannel 0: Bye. Bye.\n\nChannel 1: Thanks.","paragraphs":[{"sentences":[{"text":"Good morning, Veronica from Financial.","start":0.96,"end":3.1399999,"sentiment":"positive","sentiment_score":0.4064893364906311},{"text":"How are you?","start":3.4399998,"end":4.34,"sentiment":"neutral","sentiment_score":0.26907337705294293}],"sentiment":"positive","sentiment_score":0.35495835170149803,"channel":0,"num_words":8,"start":0.96,"end":4.34},{"sentences":[{"text":"Yeah.","start":4.64,"end":4.96,"sentiment":"neutral","sentiment_score":0.2829500436782837},{"text":"Good.","start":4.96,"end":5.2799997,"sentiment":"positive","sentiment_score":0.6027170419692993},{"text":"Thanks.","start":5.2799997,"end":5.68,"sentiment":"positive","sentiment_score":0.6459120512008667},{"text":"Good.","start":5.68,"end":6.0,"sentiment":"positive","sentiment_score":0.6468662023544312}],"sentiment":"positive","sentiment_score":0.5446113348007202,"channel":1,"num_words":4,"start":4.64,"end":6.0},{"sentences":[{"text":"I'm","start":5.7599998,"end":6.2599998,"sentiment":"positive","sentiment_score":0.5885066986083984}],"sentiment":"positive","sentiment_score":0.5885066986083984,"channel":0,"num_words":1,"start":5.7599998,"end":6.2599998},{"sentences":[{"text":"How are you?","start":6.0,"end":6.8199997,"sentiment":"positive","sentiment_score":0.48054351409276325}],"sentiment":"positive","sentiment_score":0.48054351409276325,"channel":1,"num_words":3,"start":6.0,"end":6.8199997},{"sentences":[{"text":"good.","start":6.3199997,"end":6.8199997,"sentiment":"positive","sentiment_score":0.5512411594390869},{"text":"Yeah.","start":7.04,"end":7.3599997,"sentiment":"positive","sentiment_score":0.33644992113113403},{"text":"I'm good.","start":7.3599997,"end":8.0,"sentiment":"positive","sentiment_score":0.5231829881668091},{"text":"Thanks.","start":8.0,"end":8.32,"sentiment":"positive","sentiment_score":0.6619104146957397},{"text":"Thanks for calling me back.","start":8.32,"end":9.78,"sentiment":"positive","sentiment_score":0.6206586956977844}],"sentiment":"positive","sentiment_score":0.56992609500885,"channel":0,"num_words":10,"start":6.3199997,"end":9.78},{"sentences":[{"text":"Yeah.","start":10.4,"end":10.719999,"sentiment":"neutral","sentiment_score":0.2494657337665558},{"text":"That's okay.","start":10.719999,"end":11.54,"sentiment":"neutral","sentiment_score":0.25517095625400543},{"text":"That's okay.","start":12.16,"end":12.98,"sentiment":"neutral","sentiment_score":0.2497643530368805}],"sentiment":"neutral","sentiment_score":0.2518672704696655,"channel":1,"num_words":5,"start":10.4,"end":12.98},{"sentences":[{"text":"I had you booked in for a little bit of a catch up.","start":14.095,"end":16.815,"sentiment":"neutral","sentiment_score":0.13611896794575912},{"text":"Should be pretty quick just following all the lengthy conversations I know you've had with me or back and forth.","start":16.815,"end":23.555,"sentiment":"neutral","sentiment_score":0.13380344919860362}],"sentiment":"neutral","sentiment_score":0.13471562325051337,"channel":0,"num_words":33,"start":14.095,"end":23.555},{"sentences":[{"text":"Yeah.","start":24.305,"end":24.805,"sentiment":"neutral","sentiment_score":0.04783141613006592}],"sentiment":"neutral","sentiment_score":0.04783141613006592,"channel":1,"num_words":1,"start":24.305,"end":24.805},{"sentences":[{"text":"Do you still have a moment for me?","start":25.135,"end":27.075,"sentiment":"neutral","sentiment_score":0.03255296126008034}],"sentiment":"neutral","sentiment_score":0.03255296126008034,"channel":0,"num_words":8,"start":25.135,"end":27.075},{"sentences":[{"text":"Yeah.","start":27.265,"end":27.765,"sentiment":"neutral","sentiment_score":0.03528323769569397},{"text":"Yes.","start":27.985,"end":28.485,"sentiment":"neutral","sentiment_score":0.04166864603757858}],"sentiment":"neutral","sentiment_score":0.038475941866636276,"channel":1,"num_words":2,"start":27.265,"end":28.485},{"sentences":[{"text":"K.","start":28.45,"end":28.95,"sentiment":"neutral","sentiment_score":0.03072984144091606}],"sentiment":"neutral","sentiment_score":0.03072984144091606,"channel":0,"num_words":1,"start":28.45,"end":28.95},{"sentences":[{"text":"Yeah.","start":28.544998,"end":29.044998,"sentiment":"neutral","sentiment_score":0.049274343997240067}],"sentiment":"neutral","sentiment_score":0.049274343997240067,"channel":1,"num_words":1,"start":28.544998,"end":29.044998},{"sentences":[{"text":"Yep.","start":29.17,"end":29.67,"sentiment":"neutral","sentiment_score":0.06177802011370659}],"sentiment":"neutral","sentiment_score":0.06177802011370659,"channel":0,"num_words":1,"start":29.17,"end":29.67},{"sentences":[{"text":"Yeah.","start":29.52,"end":30.02,"sentiment":"neutral","sentiment_score":0.06525124609470367},{"text":"I've got some I've got","start":30.08,"end":31.2,"sentiment":"neutral","sentiment_score":0.041524750739336015}],"sentiment":"neutral","sentiment_score":0.04547916663189729,"channel":1,"num_words":6,"start":29.52,"end":31.2},{"sentences":[{"text":"So","start":31.009998,"end":31.509998,"sentiment":"neutral","sentiment_score":0.05391809716820717}],"sentiment":"neutral","sentiment_score":0.05391809716820717,"channel":0,"num_words":1,"start":31.009998,"end":31.509998},{"sentences":[{"text":"them now, so that's okay.","start":31.2,"end":32.74,"sentiment":"neutral","sentiment_score":0.07983352653682232}],"sentiment":"neutral","sentiment_score":0.07983352653682232,"channel":1,"num_words":5,"start":31.2,"end":32.74},{"sentences":[{"text":"oh, beautiful.","start":33.010002,"end":33.91,"sentiment":"positive","sentiment_score":0.5929794907569885},{"text":"Now I can obviously see here all the email trails and everything, and I know you've spoken to my colleague, Zach, and it's been a bit of a process back and forth.","start":34.13,"end":41.595,"sentiment":"neutral","sentiment_score":0.14288446318823844}],"sentiment":"neutral","sentiment_score":0.16936064128051787,"channel":0,"num_words":34,"start":33.010002,"end":41.595},{"sentences":[{"text":"Yes.","start":42.555,"end":43.055,"sentiment":"neutral","sentiment_score":0.05350293591618538},{"text":"Yes.","start":43.274998,"end":43.774998,"sentiment":"neutral","sentiment_score":0.0632152408361435}],"sentiment":"neutral","sentiment_score":0.058359088376164436,"channel":1,"num_words":2,"start":42.555,"end":43.774998},{"sentences":[{"text":"So and I know you had some issues getting in touch with Tracy, but we have got an outcome that I do wanna go through with you.","start":43.435,"end":51.035,"sentiment":"neutral","sentiment_score":0.06863194386716243},{"text":"So","start":51.035,"end":51.535,"sentiment":"neutral","sentiment_score":0.1059671938419342}],"sentiment":"neutral","sentiment_score":0.0699653456519757,"channel":0,"num_words":28,"start":43.435,"end":51.535},{"sentences":[{"text":"Yes.","start":51.515,"end":51.835,"sentiment":"neutral","sentiment_score":0.16474199295043945},{"text":"Thanks.","start":51.835,"end":52.335,"sentiment":"positive","sentiment_score":0.3718513250350952}],"sentiment":"neutral","sentiment_score":0.26829665899276733,"channel":1,"num_words":2,"start":51.515,"end":52.335},{"sentences":[{"text":"a a bit of a mix.","start":53.195,"end":54.63,"sentiment":"neutral","sentiment_score":0.11863032355904579},{"text":"So the good thing is that the shoulder exclusion has now been removed, which is fantastic.","start":54.870003,"end":60.81,"sentiment":"positive","sentiment_score":0.3583961045369506},{"text":"So that's","start":61.11,"end":61.59,"sentiment":"neutral","sentiment_score":0.09395837783813477}],"sentiment":"neutral","sentiment_score":0.27641818206757307,"channel":0,"num_words":24,"start":53.195,"end":61.59},{"sentences":[{"text":"Both","start":61.41,"end":61.65,"sentiment":"neutral","sentiment_score":0.05757788568735123}],"sentiment":"neutral","sentiment_score":0.05757788568735123,"channel":1,"num_words":1,"start":61.41,"end":61.65},{"sentences":[{"text":"all","start":61.59,"end":61.75,"sentiment":"neutral","sentiment_score":0.08692377805709839}],"sentiment":"neutral","sentiment_score":0.08692377805709839,"channel":0,"num_words":1,"start":61.59,"end":61.75},{"sentences":[{"text":"of","start":61.65,"end":61.89,"sentiment":"neutral","sentiment_score":0.036884844303131104}],"sentiment":"neutral","sentiment_score":0.036884844303131104,"channel":1,"num_words":1,"start":61.65,"end":61.89},{"sentences":[{"text":"been","start":61.75,"end":62.15,"sentiment":"neutral","sentiment_score":0.04884237423539162}],"sentiment":"neutral","sentiment_score":0.04884237423539162,"channel":0,"num_words":1,"start":61.75,"end":62.15},{"sentences":[{"text":"them?","start":61.89,"end":62.39,"sentiment":"neutral","sentiment_score":0.04364527016878128}],"sentiment":"neutral","sentiment_score":0.04364527016878128,"channel":1,"num_words":1,"start":61.89,"end":62.39},{"sentences":[{"text":"sorted.","start":62.15,"end":62.65,"sentiment":"neutral","sentiment_score":0.012874971143901348}],"sentiment":"neutral","sentiment_score":0.012874971143901348,"channel":0,"num_words":1,"start":62.15,"end":62.65},{"sentences":[{"text":"Is","start":63.41,"end":63.65,"sentiment":"neutral","sentiment_score":-0.002495848573744297}],"sentiment":"neutral","sentiment_score":-0.002495848573744297,"channel":1,"num_words":1,"start":63.41,"end":63.65},{"sentences":[{"text":"The","start":63.59,"end":63.75,"sentiment":"neutral","sentiment_score":-0.004283378832042217}],"sentiment":"neutral","sentiment_score":-0.004283378832042217,"channel":0,"num_words":1,"start":63.59,"end":63.75},{"sentences":[{"text":"it","start":63.65,"end":63.81,"sentiment":"neutral","sentiment_score":-0.004193591885268688}],"sentiment":"neutral","sentiment_score":-0.004193591885268688,"channel":1,"num_words":1,"start":63.65,"end":63.81},{"sentences":[{"text":"shoulder.","start":63.75,"end":64.25,"sentiment":"neutral","sentiment_score":-0.0059303962625563145}],"sentiment":"neutral","sentiment_score":-0.0059303962625563145,"channel":0,"num_words":1,"start":63.75,"end":64.25},{"sentences":[{"text":"both west and right?","start":63.81,"end":65.11,"sentiment":"neutral","sentiment_score":0.0010591601021587853}],"sentiment":"neutral","sentiment_score":0.0010591601021587853,"channel":1,"num_words":4,"start":63.81,"end":65.11},{"sentences":[{"text":"Sorry.","start":65.91,"end":66.23,"sentiment":"neutral","sentiment_score":-0.024008842185139656},{"text":"Just your shoulder.","start":66.23,"end":67.29,"sentiment":"neutral","sentiment_score":-0.013953667134046555},{"text":"So you only had a shoulder exclusion, which they have removed.","start":67.51,"end":73.495,"sentiment":"neutral","sentiment_score":-0.007544063539667563},{"text":"And I think it was just right, but, yes, both shoulders are fine.","start":73.555,"end":76.935005,"sentiment":"neutral","sentiment_score":0.16188883781433105},{"text":"So that's all good.","start":77.235,"end":79.095,"sentiment":"positive","sentiment_score":0.36442984640598297}],"sentiment":"neutral","sentiment_score":0.10666936670895666,"channel":0,"num_words":32,"start":65.91,"end":79.095},{"sentences":[{"text":"Now","start":80.195,"end":80.695,"sentiment":"neutral","sentiment_score":0.06391704827547073}],"sentiment":"neutral","sentiment_score":0.06391704827547073,"channel":0,"num_words":1,"start":80.195,"end":80.695},{"sentences":[{"text":"Okay.","start":80.51,"end":80.83,"sentiment":"neutral","sentiment_score":0.07420031726360321},{"text":"So","start":80.83,"end":81.15,"sentiment":"neutral","sentiment_score":0.04627104848623276}],"sentiment":"neutral","sentiment_score":0.060235682874917984,"channel":1,"num_words":2,"start":80.51,"end":81.15},{"sentences":[{"text":"with","start":81.075005,"end":81.54,"sentiment":"neutral","sentiment_score":0.05912802368402481}],"sentiment":"neutral","sentiment_score":0.05912802368402481,"channel":0,"num_words":1,"start":81.075005,"end":81.54},{"sentences":[{"text":"you can see that both have both have been removed or yeah.","start":81.15,"end":83.79,"sentiment":"neutral","sentiment_score":0.05494031962007284},{"text":"Both are resolved.","start":83.79,"end":84.61,"sentiment":"neutral","sentiment_score":0.0729135883351167}],"sentiment":"neutral","sentiment_score":0.05853497336308162,"channel":1,"num_words":15,"start":81.15,"end":84.61},{"sentences":[{"text":"for shoulders.","start":85.38,"end":86.2,"sentiment":"neutral","sentiment_score":0.010786740574985743},{"text":"Yes.","start":86.340004,"end":86.82,"sentiment":"neutral","sentiment_score":0.052303582429885864},{"text":"So shoulder","start":86.82,"end":87.7,"sentiment":"neutral","sentiment_score":0.01522575318813324}],"sentiment":"neutral","sentiment_score":0.020865713991224766,"channel":0,"num_words":5,"start":85.38,"end":87.7},{"sentences":[{"text":"I","start":87.54,"end":87.79,"sentiment":"neutral","sentiment_score":-0.011758796870708466}],"sentiment":"neutral","sentiment_score":-0.011758796870708466,"channel":1,"num_words":1,"start":87.54,"end":87.79},{"sentences":[{"text":"exclusion has been removed.","start":87.7,"end":89.64,"sentiment":"neutral","sentiment_score":-0.01106633199378848},{"text":"I","start":90.18,"end":90.68,"sentiment":"neutral","sentiment_score":0.09398651123046876}],"sentiment":"neutral","sentiment_score":0.009944236651062968,"channel":0,"num_words":5,"start":87.7,"end":90.68},{"sentences":[{"text":"okay.","start":90.19,"end":90.69,"sentiment":"neutral","sentiment_score":0.15764445066452026}],"sentiment":"neutral","sentiment_score":0.15764445066452026,"channel":1,"num_words":1,"start":90.19,"end":90.69},{"sentences":[{"text":"can see which is great, which is what we wanted.","start":90.9,"end":93.8,"sentiment":"neutral","sentiment_score":0.3242797017097473}],"sentiment":"neutral","sentiment_score":0.3242797017097473,"channel":0,"num_words":10,"start":90.9,"end":93.8},{"sentences":[{"text":"Mhmm.","start":94.424995,"end":94.924995,"sentiment":"neutral","sentiment_score":-0.0014808638952672482}],"sentiment":"neutral","sentiment_score":-0.0014808638952672482,"channel":1,"num_words":1,"start":94.424995,"end":94.924995},{"sentences":[{"text":"I can see all the emails in regards to the wrist x the wrist the bilateral wrist.","start":94.765,"end":100.305,"sentiment":"neutral","sentiment_score":-0.017672791419660345},{"text":"So with that, it's a little bit more convoluted.","start":100.765,"end":103.265,"sentiment":"neutral","sentiment_score":-0.06360733260711034},{"text":"So, obviously, I can see that Neos have requested medical reports and I believe through doctor Kyle Koblowski, if that","start":104.125,"end":114.98,"sentiment":"neutral","sentiment_score":0.0126873848028481}],"sentiment":"neutral","sentiment_score":-0.013459907642201237,"channel":0,"num_words":46,"start":94.765,"end":114.98},{"sentences":[{"text":"Yes.","start":114.869995,"end":115.369995,"sentiment":"neutral","sentiment_score":0.05105149373412132}],"sentiment":"neutral","sentiment_score":0.05105149373412132,"channel":1,"num_words":1,"start":114.869995,"end":115.369995},{"sentences":[{"text":"rings a bell.","start":114.98,"end":115.7,"sentiment":"neutral","sentiment_score":0.05779986952741941},{"text":"Yep.","start":115.7,"end":116.2,"sentiment":"neutral","sentiment_score":0.04844863340258598}],"sentiment":"neutral","sentiment_score":0.05546206049621105,"channel":0,"num_words":4,"start":114.98,"end":116.2},{"sentences":[{"text":"Yes.","start":115.909996,"end":116.409996,"sentiment":"neutral","sentiment_score":-0.025859974324703217}],"sentiment":"neutral","sentiment_score":-0.025859974324703217,"channel":1,"num_words":1,"start":115.909996,"end":116.409996},{"sentences":[{"text":"And so, basically, what they have identified is that one of the reports that he had said that your symptom in regards to your breast started on the 11/08/2021.","start":117.62,"end":136.84001,"sentiment":"neutral","sentiment_score":-0.016164848645185602},{"text":"So around 2021 was the first time he documented any symptoms in regards to the left and right wrist.","start":136.98001,"end":146.04001,"sentiment":"neutral","sentiment_score":-0.01909176024951433},{"text":"Is that correct, Or does that sound about right?","start":146.26001,"end":149.33499,"sentiment":"neutral","sentiment_score":-0.013983437584506141}],"sentiment":"neutral","sentiment_score":-0.01679605252125807,"channel":0,"num_words":57,"start":117.62,"end":149.33499},{"sentences":[{"text":"Oh, yes.","start":149.78499,"end":150.44499,"sentiment":"neutral","sentiment_score":0.030229386873543262},{"text":"Yes.","start":150.50499,"end":151.00499,"sentiment":"neutral","sentiment_score":0.04419780522584915}],"sentiment":"neutral","sentiment_score":0.03488552632431189,"channel":1,"num_words":3,"start":149.78499,"end":151.00499},{"sentences":[{"text":"Yes.","start":150.915,"end":151.415,"sentiment":"neutral","sentiment_score":0.06654776632785797},{"text":"Yep.","start":151.635,"end":152.135,"sentiment":"neutral","sentiment_score":0.08293388783931732},{"text":"So what basically","start":152.275,"end":153.89499,"sentiment":"neutral","sentiment_score":0.025115652630726498}],"sentiment":"neutral","sentiment_score":0.044965722411870954,"channel":0,"num_words":5,"start":150.915,"end":153.89499},{"sentences":[{"text":"Oh, yes.","start":153.625,"end":154.185,"sentiment":"neutral","sentiment_score":0.06734681129455566},{"text":"That's correct.","start":154.185,"end":154.825,"sentiment":"neutral","sentiment_score":0.1539231687784195},{"text":"It is.","start":154.825,"end":155.22499,"sentiment":"neutral","sentiment_score":0.12532541155815125},{"text":"Yes.","start":155.22499,"end":155.465,"sentiment":"neutral","sentiment_score":0.06935210525989532},{"text":"So I was getting","start":155.465,"end":156.105,"sentiment":"neutral","sentiment_score":0.03711628774181008}],"sentiment":"neutral","sentiment_score":0.0828189126808535,"channel":1,"num_words":11,"start":153.625,"end":156.105},{"sentences":[{"text":"yeah.","start":156.03499,"end":156.53499,"sentiment":"neutral","sentiment_score":0.02702775038778782}],"sentiment":"neutral","sentiment_score":0.02702775038778782,"channel":0,"num_words":1,"start":156.03499,"end":156.53499},{"sentences":[{"text":"the miles.","start":156.105,"end":156.845,"sentiment":"neutral","sentiment_score":0.018357228487730026},{"text":"That's right.","start":157.385,"end":158.205,"sentiment":"neutral","sentiment_score":0.07870430126786232}],"sentiment":"neutral","sentiment_score":0.04853076487779617,"channel":1,"num_words":4,"start":156.105,"end":158.205},{"sentences":[{"text":"Yes.","start":157.875,"end":158.375,"sentiment":"neutral","sentiment_score":0.05612235516309738}],"sentiment":"neutral","sentiment_score":0.05612235516309738,"channel":0,"num_words":1,"start":157.875,"end":158.375},{"sentences":[{"text":"I remember","start":158.58499,"end":159.14499,"sentiment":"neutral","sentiment_score":0.037945499643683434}],"sentiment":"neutral","sentiment_score":0.037945499643683434,"channel":1,"num_words":2,"start":158.58499,"end":159.14499},{"sentences":[{"text":"Yeah.","start":158.75499,"end":159.155,"sentiment":"neutral","sentiment_score":0.03763430938124657}],"sentiment":"neutral","sentiment_score":0.03763430938124657,"channel":0,"num_words":1,"start":158.75499,"end":159.155},{"sentences":[{"text":"that","start":159.14499,"end":159.305,"sentiment":"neutral","sentiment_score":0.03102293610572815}],"sentiment":"neutral","sentiment_score":0.03102293610572815,"channel":1,"num_words":1,"start":159.14499,"end":159.305},{"sentences":[{"text":"So","start":159.155,"end":159.655,"sentiment":"neutral","sentiment_score":0.04290638118982315}],"sentiment":"neutral","sentiment_score":0.04290638118982315,"channel":0,"num_words":1,"start":159.155,"end":159.655},{"sentences":[{"text":"conversation with him.","start":159.305,"end":160.525,"sentiment":"neutral","sentiment_score":0.05706591407457987}],"sentiment":"neutral","sentiment_score":0.05706591407457987,"channel":1,"num_words":3,"start":159.305,"end":160.525},{"sentences":[{"text":"yeah.","start":160.87,"end":161.27,"sentiment":"neutral","sentiment_score":0.20876023173332217},{"text":"Perfect.","start":161.27,"end":161.77,"sentiment":"positive","sentiment_score":0.5016928911209106},{"text":"So, basically, because you had symptoms on the wrist before we submitted the original application to apply for your knee of cover in 2023.","start":162.23,"end":175.21,"sentiment":"neutral","sentiment_score":0.03129908978007734},{"text":"So because that was a preexisting condition, NEOS have gone through the original application that we submitted in 2023 and found that the risk was not mentioned anywhere.","start":175.41501,"end":190.475,"sentiment":"neutral","sentiment_score":-0.10214533949536937}],"sentiment":"neutral","sentiment_score":-0.02589700422767136,"channel":0,"num_words":54,"start":160.87,"end":190.475},{"sentences":[{"text":"Okay.","start":192.01,"end":192.51,"sentiment":"neutral","sentiment_score":-0.02894008718430996}],"sentiment":"neutral","sentiment_score":-0.02894008718430996,"channel":1,"num_words":1,"start":192.01,"end":192.51},{"sentences":[{"text":"So, basically, what I have said that if the risks were mentioned,","start":192.09,"end":197.47,"sentiment":"neutral","sentiment_score":-0.023755353565017383}],"sentiment":"neutral","sentiment_score":-0.023755353565017383,"channel":0,"num_words":12,"start":192.09,"end":197.47},{"sentences":[{"text":"Mhmm.","start":198.65,"end":199.15,"sentiment":"neutral","sentiment_score":-0.03290102258324623}],"sentiment":"neutral","sentiment_score":-0.03290102258324623,"channel":1,"num_words":1,"start":198.65,"end":199.15},{"sentences":[{"text":"the the terms of the contract from 2023 would have been risk exclusion for both both wrists as","start":199.37,"end":209.315,"sentiment":"neutral","sentiment_score":-0.059459555997616716}],"sentiment":"neutral","sentiment_score":-0.059459555997616716,"channel":0,"num_words":18,"start":199.37,"end":209.315},{"sentences":[{"text":"Yes.","start":209.20499,"end":209.70499,"sentiment":"neutral","sentiment_score":0.01772751845419407}],"sentiment":"neutral","sentiment_score":0.01772751845419407,"channel":1,"num_words":1,"start":209.20499,"end":209.70499},{"sentences":[{"text":"well as the shoulder.","start":209.315,"end":210.775,"sentiment":"neutral","sentiment_score":0.00720934895798564},{"text":"So they have","start":211.795,"end":212.435,"sentiment":"neutral","sentiment_score":7.769092917442032e-6}],"sentiment":"neutral","sentiment_score":0.0041229575872421265,"channel":0,"num_words":7,"start":209.315,"end":212.435},{"sentences":[{"text":"Oh,","start":212.405,"end":212.64499,"sentiment":"neutral","sentiment_score":0.00602029450237751}],"sentiment":"neutral","sentiment_score":0.00602029450237751,"channel":1,"num_words":1,"start":212.405,"end":212.64499},{"sentences":[{"text":"basically","start":212.435,"end":212.935,"sentiment":"neutral","sentiment_score":-0.0024148784577846527}],"sentiment":"neutral","sentiment_score":-0.0024148784577846527,"channel":0,"num_words":1,"start":212.435,"end":212.935},{"sentences":[{"text":"okay.","start":212.64499,"end":213.14499,"sentiment":"neutral","sentiment_score":0.0013153459876775742}],"sentiment":"neutral","sentiment_score":0.0013153459876775742,"channel":1,"num_words":1,"start":212.64499,"end":213.14499},{"sentences":[{"text":"said that that would have been the outcome if","start":213.075,"end":216.355,"sentiment":"neutral","sentiment_score":-0.015573352989223268}],"sentiment":"neutral","sentiment_score":-0.015573352989223268,"channel":0,"num_words":9,"start":213.075,"end":216.355},{"sentences":[{"text":"Mhmm.","start":216.08499,"end":216.58499,"sentiment":"neutral","sentiment_score":-0.022679734975099564}],"sentiment":"neutral","sentiment_score":-0.022679734975099564,"channel":1,"num_words":1,"start":216.08499,"end":216.58499},{"sentences":[{"text":"the risks were disclosed.","start":216.355,"end":218.135,"sentiment":"neutral","sentiment_score":-0.06426658015698195}],"sentiment":"neutral","sentiment_score":-0.06426658015698195,"channel":0,"num_words":4,"start":216.355,"end":218.135},{"sentences":[{"text":"Mhmm.","start":219.31999,"end":219.81999,"sentiment":"neutral","sentiment_score":-0.002710229717195034}],"sentiment":"neutral","sentiment_score":-0.002710229717195034,"channel":1,"num_words":1,"start":219.31999,"end":219.81999},{"sentences":[{"text":"So, basically, now they are saying that from where things are right now, because they obviously have all the medical reports, is that the shoulders, like I said, yeah, that has been removed, and that's all good.","start":219.395,"end":234.11,"sentiment":"neutral","sentiment_score":0.0837458339897362},{"text":"So what would be the outcome right now is that they would apply a right wrist wrist exclusion and a left wrist exclusion for the time being because of the carpal tunnel syndrome.","start":235.095,"end":252.43,"sentiment":"neutral","sentiment_score":0.10903024018713922},{"text":"Now what they have said is that because, obviously, surgery was at different times and one was more severe than the other, they","start":253.53,"end":263.53,"sentiment":"neutral","sentiment_score":-0.05398758436026781}],"sentiment":"neutral","sentiment_score":0.05865461659687821,"channel":0,"num_words":93,"start":219.395,"end":263.53},{"sentences":[{"text":"Mhmm.","start":263.185,"end":263.685,"sentiment":"neutral","sentiment_score":0.12141676992177965}],"sentiment":"neutral","sentiment_score":0.12141676992177965,"channel":1,"num_words":1,"start":263.185,"end":263.685},{"sentences":[{"text":"are reviewable.","start":263.53,"end":264.66998,"sentiment":"neutral","sentiment_score":0.18161416798830032},{"text":"So kind of similar to the shoulder that after a certain amount of time, they are happy to look at it, especially now when you don't have any symptoms or issues with it anymore, which is correct.","start":265.495,"end":275.19498,"sentiment":"neutral","sentiment_score":0.284338746521924}],"sentiment":"neutral","sentiment_score":0.2790708194176356,"channel":0,"num_words":39,"start":263.53,"end":275.19498},{"sentences":[{"text":"Yes.","start":275.87,"end":276.37,"sentiment":"neutral","sentiment_score":0.25697270035743713}],"sentiment":"neutral","sentiment_score":0.25697270035743713,"channel":1,"num_words":1,"start":275.87,"end":276.37},{"sentences":[{"text":"Sorry.","start":276.13498,"end":276.63498,"sentiment":"neutral","sentiment_score":0.22106710076332092},{"text":"What they have said is that on the right wrist, they would be happy to look at it after twelve months, so not too long.","start":276.935,"end":287.73,"sentiment":"positive","sentiment_score":0.34425795629620554},{"text":"With the left wrist, they are happy to look at it after twenty four months.","start":288.66998,"end":295.16998,"sentiment":"positive","sentiment_score":0.3540290007988612},{"text":"So a little bit longer for that one.","start":296.16498,"end":297.94498,"sentiment":"neutral","sentiment_score":0.10667876340448856}],"sentiment":"neutral","sentiment_score":0.30594655362014866,"channel":0,"num_words":49,"start":276.13498,"end":297.94498},{"sentences":[{"text":"Which one's the left?","start":297.805,"end":299.105,"sentiment":"neutral","sentiment_score":0.03750719269737601}],"sentiment":"neutral","sentiment_score":0.03750719269737601,"channel":1,"num_words":4,"start":297.805,"end":299.105},{"sentences":[{"text":"The left.","start":299.525,"end":300.245,"sentiment":"neutral","sentiment_score":0.023177938535809517},{"text":"Yes.","start":300.245,"end":300.745,"sentiment":"neutral","sentiment_score":0.03698962926864624}],"sentiment":"neutral","sentiment_score":0.027781835446755093,"channel":0,"num_words":3,"start":299.525,"end":300.745},{"sentences":[{"text":"Yep.","start":300.605,"end":301.105,"sentiment":"neutral","sentiment_score":0.0394042506814003}],"sentiment":"neutral","sentiment_score":0.0394042506814003,"channel":1,"num_words":1,"start":300.605,"end":301.105},{"sentences":[{"text":"Does that make sense, Donna?","start":302.405,"end":304.10498,"sentiment":"neutral","sentiment_score":0.04474692940711975}],"sentiment":"neutral","sentiment_score":0.04474692940711975,"channel":0,"num_words":5,"start":302.405,"end":304.10498},{"sentences":[{"text":"Yes.","start":304.605,"end":305.105,"sentiment":"neutral","sentiment_score":0.031898535788059235}],"sentiment":"neutral","sentiment_score":0.031898535788059235,"channel":1,"num_words":1,"start":304.605,"end":305.105},{"sentences":[{"text":"Yeah.","start":305.685,"end":306.185,"sentiment":"neutral","sentiment_score":0.03346588462591171}],"sentiment":"neutral","sentiment_score":0.03346588462591171,"channel":0,"num_words":1,"start":305.685,"end":306.185},{"sentences":[{"text":"Yeah.","start":306.88998,"end":307.21,"sentiment":"neutral","sentiment_score":0.031759221106767654}],"sentiment":"neutral","sentiment_score":0.031759221106767654,"channel":1,"num_words":1,"start":306.88998,"end":307.21},{"sentences":[{"text":"So,","start":307.125,"end":307.625,"sentiment":"neutral","sentiment_score":0.035440195351839066}],"sentiment":"neutral","sentiment_score":0.035440195351839066,"channel":0,"num_words":1,"start":307.125,"end":307.625},{"sentences":[{"text":"It does.","start":307.21,"end":307.94998,"sentiment":"neutral","sentiment_score":0.060704778879880905}],"sentiment":"neutral","sentiment_score":0.060704778879880905,"channel":1,"num_words":2,"start":307.21,"end":307.94998},{"sentences":[{"text":"yeah, so so, basically, it's one of those things.","start":308.44,"end":311.08,"sentiment":"neutral","sentiment_score":0.02597953016973204},{"text":"Great things, shoulders removed.","start":311.08,"end":312.69998,"sentiment":"positive","sentiment_score":0.39747221395373344},{"text":"But, obviously, because you did have some symptoms before the application was submitted in 2023 and they got those reports, It is good because I would rather kind of rectifying things now and get it sorted and then look to review it and remove it in twelve and twenty four months' time than let's say we didn't find this.","start":313.15997,"end":334.47,"sentiment":"neutral","sentiment_score":0.18725945342774108},{"text":"And then let's say you were to go on claim and needed to claim on your wrist, let's say, in two years' time when when the wrist can be removed, everything, let's say you needed to go on claim in two years, and","start":334.55,"end":348.485,"sentiment":"neutral","sentiment_score":0.02324057270794414}],"sentiment":"neutral","sentiment_score":0.12062049570452908,"channel":0,"num_words":115,"start":308.44,"end":348.485},{"sentences":[{"text":"Mhmm.","start":348.345,"end":348.845,"sentiment":"neutral","sentiment_score":-0.07531270384788513}],"sentiment":"neutral","sentiment_score":-0.07531270384788513,"channel":1,"num_words":1,"start":348.345,"end":348.845},{"sentences":[{"text":"they could have been potentially said, well, you didn't disclose anything, so therefore, we're not gonna pay it.","start":348.625,"end":355.76498,"sentiment":"neutral","sentiment_score":-0.19497022363874647},{"text":"So it","start":356.465,"end":357.025,"sentiment":"neutral","sentiment_score":-0.013499593362212181}],"sentiment":"neutral","sentiment_score":-0.17682316061109304,"channel":0,"num_words":20,"start":348.625,"end":357.025},{"sentences":[{"text":"Okay.","start":356.985,"end":357.485,"sentiment":"neutral","sentiment_score":0.19450095295906067}],"sentiment":"neutral","sentiment_score":0.19450095295906067,"channel":1,"num_words":1,"start":356.985,"end":357.485},{"sentences":[{"text":"is good that we have found it now, even though it seems a little bit painful.","start":357.025,"end":362.01,"sentiment":"positive","sentiment_score":0.36774142924696207},{"text":"It is good because we want all the information so that we can make sure there's no, like, nondisclosure or or different information.","start":362.01,"end":370.83,"sentiment":"positive","sentiment_score":0.3964635004167971},{"text":"Does that make","start":371.29,"end":371.93,"sentiment":"neutral","sentiment_score":0.05864507332444191}],"sentiment":"positive","sentiment_score":0.3613918713693108,"channel":0,"num_words":42,"start":357.025,"end":371.93},{"sentences":[{"text":"Mhmm.","start":371.88998,"end":372.38998,"sentiment":"neutral","sentiment_score":0.03062724880874157}],"sentiment":"neutral","sentiment_score":0.03062724880874157,"channel":1,"num_words":1,"start":371.88998,"end":372.38998},{"sentences":[{"text":"sense, Donna?","start":371.93,"end":372.66998,"sentiment":"neutral","sentiment_score":0.021561789326369762}],"sentiment":"neutral","sentiment_score":0.021561789326369762,"channel":0,"num_words":2,"start":371.93,"end":372.66998},{"sentences":[{"text":"Yes.","start":373.09,"end":373.59,"sentiment":"neutral","sentiment_score":0.027634648606181145},{"text":"Yeah.","start":373.65,"end":374.05,"sentiment":"neutral","sentiment_score":0.03463510796427727},{"text":"So","start":374.05,"end":374.55,"sentiment":"neutral","sentiment_score":0.029721613973379135}],"sentiment":"neutral","sentiment_score":0.030663790181279182,"channel":1,"num_words":3,"start":373.09,"end":374.55},{"sentences":[{"text":"Yep.","start":374.105,"end":374.605,"sentiment":"neutral","sentiment_score":0.0338725671172142}],"sentiment":"neutral","sentiment_score":0.0338725671172142,"channel":0,"num_words":1,"start":374.105,"end":374.605},{"sentences":[{"text":"yep.","start":374.85,"end":375.16998,"sentiment":"neutral","sentiment_score":0.02568735182285309},{"text":"It does.","start":375.16998,"end":375.65,"sentiment":"neutral","sentiment_score":0.051344335079193115},{"text":"Yeah.","start":375.65,"end":375.88998,"sentiment":"neutral","sentiment_score":0.012694003991782664},{"text":"So","start":375.88998,"end":376.38998,"sentiment":"neutral","sentiment_score":0.003794461488723755}],"sentiment":"neutral","sentiment_score":0.02897289749234915,"channel":1,"num_words":5,"start":374.85,"end":376.38998},{"sentences":[{"text":"Yeah.","start":376.185,"end":376.685,"sentiment":"neutral","sentiment_score":0.005013703368604183}],"sentiment":"neutral","sentiment_score":0.005013703368604183,"channel":0,"num_words":1,"start":376.185,"end":376.685},{"sentences":[{"text":"so what do I do?","start":377.685,"end":379.36502,"sentiment":"neutral","sentiment_score":-0.013142869621515275},{"text":"I have to get a which which doctor reviews the symptoms?","start":379.36502,"end":382.805,"sentiment":"neutral","sentiment_score":-0.012562198733741587},{"text":"Or you just do this you do the review in twelve months.","start":382.805,"end":385.545,"sentiment":"neutral","sentiment_score":-0.00224029707411925}],"sentiment":"neutral","sentiment_score":-0.00824221782386303,"channel":1,"num_words":28,"start":377.685,"end":385.545},{"sentences":[{"text":"Correct.","start":385.8,"end":386.28,"sentiment":"neutral","sentiment_score":0.0005016922950744629}],"sentiment":"neutral","sentiment_score":0.0005016922950744629,"channel":0,"num_words":1,"start":385.8,"end":386.28},{"sentences":[{"text":"Say,","start":386.085,"end":386.325,"sentiment":"neutral","sentiment_score":-0.011753939092159271}],"sentiment":"neutral","sentiment_score":-0.011753939092159271,"channel":1,"num_words":1,"start":386.085,"end":386.325},{"sentences":[{"text":"Yep.","start":386.28,"end":386.68,"sentiment":"neutral","sentiment_score":-0.009726358577609062}],"sentiment":"neutral","sentiment_score":-0.009726358577609062,"channel":0,"num_words":1,"start":386.28,"end":386.68},{"sentences":[{"text":"have I had","start":386.325,"end":386.805,"sentiment":"neutral","sentiment_score":-0.018117038533091545}],"sentiment":"neutral","sentiment_score":-0.018117038533091545,"channel":1,"num_words":3,"start":386.325,"end":386.805},{"sentences":[{"text":"So","start":386.68,"end":387.18,"sentiment":"neutral","sentiment_score":-0.025536227971315384}],"sentiment":"neutral","sentiment_score":-0.025536227971315384,"channel":0,"num_words":1,"start":386.68,"end":387.18},{"sentences":[{"text":"any medical yep.","start":386.805,"end":388.005,"sentiment":"neutral","sentiment_score":-0.063275462637345},{"text":"And what if I, like","start":388.005,"end":388.885,"sentiment":"neutral","sentiment_score":-0.03481198847293854}],"sentiment":"neutral","sentiment_score":-0.04548579128459096,"channel":1,"num_words":8,"start":386.805,"end":388.885},{"sentences":[{"text":"Correct.","start":388.77,"end":389.27,"sentiment":"neutral","sentiment_score":-0.054734230041503906}],"sentiment":"neutral","sentiment_score":-0.054734230041503906,"channel":0,"num_words":1,"start":388.77,"end":389.27},{"sentences":[{"text":"what if I'm cycling and I do break and shatter my wrist, then it's not covered.","start":388.965,"end":393.62,"sentiment":"neutral","sentiment_score":-0.16059983568266034},{"text":"Is that right?","start":393.62,"end":394.52002,"sentiment":"neutral","sentiment_score":-0.07454622288544972},{"text":"I don't get any insurance cover for that while I'm off work.","start":394.74002,"end":397.64,"sentiment":"neutral","sentiment_score":-0.22527658442656198}],"sentiment":"neutral","sentiment_score":-0.1773082275063761,"channel":1,"num_words":31,"start":388.965,"end":397.64},{"sentences":[{"text":"Correct.","start":398.61502,"end":399.015,"sentiment":"neutral","sentiment_score":-0.02491180971264839},{"text":"So right now, what would happen, if something happened to your shoulder, you're fine because that one has been removed.","start":399.015,"end":404.475,"sentiment":"neutral","sentiment_score":0.004035756271332502}],"sentiment":"neutral","sentiment_score":0.002657300748285793,"channel":0,"num_words":21,"start":398.61502,"end":404.475},{"sentences":[{"text":"Is that","start":404.74,"end":405.06,"sentiment":"neutral","sentiment_score":-0.010552150197327139}],"sentiment":"neutral","sentiment_score":-0.010552150197327139,"channel":1,"num_words":2,"start":404.74,"end":405.06},{"sentences":[{"text":"If anything","start":404.855,"end":405.415,"sentiment":"neutral","sentiment_score":-0.04317907243967056}],"sentiment":"neutral","sentiment_score":-0.04317907243967056,"channel":0,"num_words":2,"start":404.855,"end":405.415},{"sentences":[{"text":"both shoulders","start":405.06,"end":405.7,"sentiment":"neutral","sentiment_score":-0.06045165844261646}],"sentiment":"neutral","sentiment_score":-0.06045165844261646,"channel":1,"num_words":2,"start":405.06,"end":405.7},{"sentences":[{"text":"happens","start":405.415,"end":405.655,"sentiment":"neutral","sentiment_score":-0.07442255318164825}],"sentiment":"neutral","sentiment_score":-0.07442255318164825,"channel":0,"num_words":1,"start":405.415,"end":405.655},{"sentences":[{"text":"or you can't confirm that?","start":405.7,"end":407.16,"sentiment":"neutral","sentiment_score":-0.04521448388695717}],"sentiment":"neutral","sentiment_score":-0.04521448388695717,"channel":1,"num_words":5,"start":405.7,"end":407.16},{"sentences":[{"text":"it says here that a shoulder has been reviewed and removed.","start":408.215,"end":412.39502,"sentiment":"neutral","sentiment_score":-0.020816684954545715},{"text":"Sorry.","start":413.06998,"end":413.31,"sentiment":"neutral","sentiment_score":-0.020502682775259014},{"text":"I will get Jack, my colleague, to triple check.","start":413.31,"end":416.27,"sentiment":"neutral","sentiment_score":0.0776497996929619},{"text":"But from what I can see, it looks like both shoulders, so you're good.","start":416.27,"end":419.88998,"sentiment":"neutral","sentiment_score":0.1615480003612382},{"text":"But I will get","start":420.75,"end":421.71,"sentiment":"neutral","sentiment_score":0.2182786986231804}],"sentiment":"neutral","sentiment_score":0.09190125075670388,"channel":0,"num_words":39,"start":408.215,"end":421.71},{"sentences":[{"text":"Alright.","start":421.46002,"end":421.96002,"sentiment":"neutral","sentiment_score":0.25821781158447266}],"sentiment":"neutral","sentiment_score":0.25821781158447266,"channel":1,"num_words":1,"start":421.46002,"end":421.96002},{"sentences":[{"text":"Jack to put it in writing for you just to make sure because it looks like there's no shoulder exclusion, which is great.","start":421.71,"end":428.405,"sentiment":"neutral","sentiment_score":0.286466098026089}],"sentiment":"neutral","sentiment_score":0.286466098026089,"channel":0,"num_words":23,"start":421.71,"end":428.405},{"sentences":[{"text":"Yes.","start":428.18002,"end":428.68002,"sentiment":"neutral","sentiment_score":0.1363482028245926}],"sentiment":"neutral","sentiment_score":0.1363482028245926,"channel":1,"num_words":1,"start":428.18002,"end":428.68002},{"sentences":[{"text":"So they are","start":428.465,"end":428.78497,"sentiment":"neutral","sentiment_score":0.11073579639196396}],"sentiment":"neutral","sentiment_score":0.11073579639196396,"channel":0,"num_words":3,"start":428.465,"end":428.78497},{"sentences":[{"text":"Yes.","start":428.82,"end":429.32,"sentiment":"neutral","sentiment_score":0.0949334353208542},{"text":"I guess just if you can you","start":429.38,"end":430.74002,"sentiment":"neutral","sentiment_score":0.05738133138843945}],"sentiment":"neutral","sentiment_score":0.06207534437999129,"channel":1,"num_words":8,"start":428.82,"end":430.74002},{"sentences":[{"text":"yes.","start":430.625,"end":431.125,"sentiment":"neutral","sentiment_score":0.052209388464689255}],"sentiment":"neutral","sentiment_score":0.052209388464689255,"channel":0,"num_words":1,"start":430.625,"end":431.125},{"sentences":[{"text":"can put in there to make it more specific,","start":430.74002,"end":433.0,"sentiment":"neutral","sentiment_score":0.03199141638146506}],"sentiment":"neutral","sentiment_score":0.03199141638146506,"channel":1,"num_words":9,"start":430.74002,"end":433.0},{"sentences":[{"text":"Correct.","start":432.54498,"end":433.04498,"sentiment":"neutral","sentiment_score":0.029622213914990425}],"sentiment":"neutral","sentiment_score":0.029622213914990425,"channel":0,"num_words":1,"start":432.54498,"end":433.04498},{"sentences":[{"text":"but it's left and right.","start":433.38,"end":434.5,"sentiment":"neutral","sentiment_score":-0.008924448490142822},{"text":"Just you don't","start":434.5,"end":435.38,"sentiment":"neutral","sentiment_score":-0.07557946195205052}],"sentiment":"neutral","sentiment_score":-0.03392007853835821,"channel":1,"num_words":8,"start":433.38,"end":435.38},{"sentences":[{"text":"Correct.","start":435.26498,"end":435.76498,"sentiment":"neutral","sentiment_score":-0.06107409670948982}],"sentiment":"neutral","sentiment_score":-0.06107409670948982,"channel":0,"num_words":1,"start":435.26498,"end":435.76498},{"sentences":[{"text":"wanna have this.","start":435.38,"end":436.365,"sentiment":"neutral","sentiment_score":-0.02378057191769282},{"text":"Yeah.","start":436.925,"end":437.16498,"sentiment":"neutral","sentiment_score":0.02110796980559826}],"sentiment":"neutral","sentiment_score":-0.01255843648687005,"channel":1,"num_words":4,"start":435.38,"end":437.16498},{"sentences":[{"text":"No.","start":436.94498,"end":437.44498,"sentiment":"neutral","sentiment_score":0.025135811418294907}],"sentiment":"neutral","sentiment_score":0.025135811418294907,"channel":0,"num_words":1,"start":436.94498,"end":437.44498},{"sentences":[{"text":"Thank you.","start":437.16498,"end":437.985,"sentiment":"neutral","sentiment_score":0.1585463173687458}],"sentiment":"neutral","sentiment_score":0.1585463173687458,"channel":1,"num_words":2,"start":437.16498,"end":437.985},{"sentences":[{"text":"No.","start":438.38498,"end":438.78497,"sentiment":"neutral","sentiment_score":-0.045903727412223816},{"text":"Sorry.","start":438.78497,"end":439.26498,"sentiment":"neutral","sentiment_score":-0.03923173248767853},{"text":"What so, yeah, basically, what would happen is it would only be right wrist, and that will be due to, like, the preexisting condition.","start":439.26498,"end":447.15,"sentiment":"neutral","sentiment_score":-0.03156508276394258},{"text":"So if, let's say, you have a car accident","start":447.15,"end":449.97,"sentiment":"neutral","sentiment_score":-0.04798894251386324}],"sentiment":"neutral","sentiment_score":-0.0364170836816941,"channel":0,"num_words":35,"start":438.38498,"end":449.97},{"sentences":[{"text":"Mhmm.","start":450.3,"end":450.8,"sentiment":"neutral","sentiment_score":-0.045588769018650055}],"sentiment":"neutral","sentiment_score":-0.045588769018650055,"channel":1,"num_words":1,"start":450.3,"end":450.8},{"sentences":[{"text":"and your wrist gets injured during the car accident, that","start":450.43,"end":456.27002,"sentiment":"neutral","sentiment_score":-0.08084114491939545}],"sentiment":"neutral","sentiment_score":-0.08084114491939545,"channel":0,"num_words":10,"start":450.43,"end":456.27002},{"sentences":[{"text":"Yes.","start":456.22,"end":456.72,"sentiment":"neutral","sentiment_score":-0.013462845236063004}],"sentiment":"neutral","sentiment_score":-0.013462845236063004,"channel":1,"num_words":1,"start":456.22,"end":456.72},{"sentences":[{"text":"would have happened to anybody, right, irrespective","start":456.27002,"end":459.51498,"sentiment":"neutral","sentiment_score":-0.006154109590819904}],"sentiment":"neutral","sentiment_score":-0.006154109590819904,"channel":0,"num_words":7,"start":456.27002,"end":459.51498},{"sentences":[{"text":"Yes.","start":459.02,"end":459.52,"sentiment":"neutral","sentiment_score":0.024208176881074905}],"sentiment":"neutral","sentiment_score":0.024208176881074905,"channel":1,"num_words":1,"start":459.02,"end":459.52},{"sentences":[{"text":"of your preexisting condition, then you're covered.","start":459.735,"end":462.615,"sentiment":"neutral","sentiment_score":0.015223587996193342},{"text":"So it's more","start":462.615,"end":463.415,"sentiment":"neutral","sentiment_score":0.0029861413640901446}],"sentiment":"neutral","sentiment_score":0.011552354006562382,"channel":0,"num_words":10,"start":459.735,"end":463.415},{"sentences":[{"text":"Oh,","start":463.09998,"end":463.5,"sentiment":"neutral","sentiment_score":-0.003333570435643196}],"sentiment":"neutral","sentiment_score":-0.003333570435643196,"channel":1,"num_words":1,"start":463.09998,"end":463.5},{"sentences":[{"text":"in","start":463.415,"end":463.655,"sentiment":"neutral","sentiment_score":-0.000018715858459472656}],"sentiment":"neutral","sentiment_score":-0.000018715858459472656,"channel":0,"num_words":1,"start":463.415,"end":463.655},{"sentences":[{"text":"I","start":463.5,"end":463.74,"sentiment":"neutral","sentiment_score":0.003134962171316147}],"sentiment":"neutral","sentiment_score":0.003134962171316147,"channel":1,"num_words":1,"start":463.5,"end":463.74},{"sentences":[{"text":"regards","start":463.655,"end":464.155,"sentiment":"neutral","sentiment_score":0.00565166212618351}],"sentiment":"neutral","sentiment_score":0.00565166212618351,"channel":0,"num_words":1,"start":463.655,"end":464.155},{"sentences":[{"text":"see.","start":463.74,"end":464.235,"sentiment":"neutral","sentiment_score":-0.003465907648205757}],"sentiment":"neutral","sentiment_score":-0.003465907648205757,"channel":1,"num_words":1,"start":463.74,"end":464.235},{"sentences":[{"text":"to the preexisting condition.","start":464.375,"end":466.63498,"sentiment":"neutral","sentiment_score":-0.012257888680323958}],"sentiment":"neutral","sentiment_score":-0.012257888680323958,"channel":0,"num_words":4,"start":464.375,"end":466.63498},{"sentences":[{"text":"Oh,","start":467.91498,"end":468.155,"sentiment":"neutral","sentiment_score":0.004276027902960777}],"sentiment":"neutral","sentiment_score":0.004276027902960777,"channel":1,"num_words":1,"start":467.91498,"end":468.155},{"sentences":[{"text":"So,","start":468.055,"end":468.555,"sentiment":"neutral","sentiment_score":0.00978144071996212}],"sentiment":"neutral","sentiment_score":0.00978144071996212,"channel":0,"num_words":1,"start":468.055,"end":468.555},{"sentences":[{"text":"yes.","start":468.155,"end":468.47498,"sentiment":"neutral","sentiment_score":0.015462170355021954},{"text":"So then if I was cycling and broke my wrist and it shattered, then","start":468.47498,"end":472.495,"sentiment":"neutral","sentiment_score":-0.04650394219372954}],"sentiment":"neutral","sentiment_score":-0.04237286802381277,"channel":1,"num_words":15,"start":468.155,"end":472.495},{"sentences":[{"text":"exactly,","start":472.55002,"end":473.05002,"sentiment":"neutral","sentiment_score":0.00750308483839035}],"sentiment":"neutral","sentiment_score":0.00750308483839035,"channel":0,"num_words":1,"start":472.55002,"end":473.05002},{"sentences":[{"text":"that would","start":473.35498,"end":473.835,"sentiment":"neutral","sentiment_score":0.0003060735762119293}],"sentiment":"neutral","sentiment_score":0.0003060735762119293,"channel":1,"num_words":2,"start":473.35498,"end":473.835},{"sentences":[{"text":"if","start":473.67,"end":473.91,"sentiment":"neutral","sentiment_score":0.0201116856187582}],"sentiment":"neutral","sentiment_score":0.0201116856187582,"channel":0,"num_words":1,"start":473.67,"end":473.91},{"sentences":[{"text":"be","start":473.835,"end":473.995,"sentiment":"neutral","sentiment_score":0.0026652105152606964}],"sentiment":"neutral","sentiment_score":0.0026652105152606964,"channel":1,"num_words":1,"start":473.835,"end":473.995},{"sentences":[{"text":"that's","start":473.91,"end":474.41,"sentiment":"neutral","sentiment_score":0.011210835538804533}],"sentiment":"neutral","sentiment_score":0.011210835538804533,"channel":0,"num_words":1,"start":473.91,"end":474.41},{"sentences":[{"text":"covered as well because it could happen to anyone riding the bike.","start":473.995,"end":476.895,"sentiment":"neutral","sentiment_score":-0.016536826888720196}],"sentiment":"neutral","sentiment_score":-0.016536826888720196,"channel":1,"num_words":12,"start":473.995,"end":476.895},{"sentences":[{"text":"correct.","start":477.19,"end":477.67,"sentiment":"neutral","sentiment_score":0.0059373341500759125},{"text":"So if that is completely unrelated to the preexisting","start":477.67,"end":481.45,"sentiment":"neutral","sentiment_score":-0.02248966900838746}],"sentiment":"neutral","sentiment_score":-0.019646968692541122,"channel":0,"num_words":10,"start":477.19,"end":481.45},{"sentences":[{"text":"Oh, yes.","start":481.31,"end":482.05002,"sentiment":"neutral","sentiment_score":0.017798488028347492}],"sentiment":"neutral","sentiment_score":0.017798488028347492,"channel":1,"num_words":2,"start":481.31,"end":482.05002},{"sentences":[{"text":"condition,","start":481.75,"end":482.25,"sentiment":"neutral","sentiment_score":0.01743316277861595}],"sentiment":"neutral","sentiment_score":0.01743316277861595,"channel":0,"num_words":1,"start":481.75,"end":482.25},{"sentences":[{"text":"Oh, yeah.","start":482.99002,"end":483.47,"sentiment":"neutral","sentiment_score":0.05800863914191723},{"text":"That's fine.","start":483.47,"end":484.37,"sentiment":"neutral","sentiment_score":0.12084204703569412},{"text":"Yes.","start":484.51,"end":485.01,"sentiment":"neutral","sentiment_score":0.07082271575927734}],"sentiment":"neutral","sentiment_score":0.08570481762290001,"channel":1,"num_words":5,"start":482.99002,"end":485.01},{"sentences":[{"text":"Yeah.","start":485.83502,"end":485.995,"sentiment":"neutral","sentiment_score":0.04303382337093353},{"text":"Sorry.","start":485.995,"end":486.39502,"sentiment":"neutral","sentiment_score":-0.019793137907981873},{"text":"It is a little it gets a little bit messy.","start":486.39502,"end":488.655,"sentiment":"neutral","sentiment_score":-0.15425757095217704},{"text":"But the good thing is, like I said, shoulders is removed.","start":489.435,"end":492.475,"sentiment":"neutral","sentiment_score":0.17411269653927197},{"text":"Now I'll like I said, I'll get Jack to put it in writing for you just to make sure it's both shoulders.","start":492.475,"end":497.45502,"sentiment":"neutral","sentiment_score":0.1310583187097853}],"sentiment":"neutral","sentiment_score":0.07287083665529887,"channel":0,"num_words":45,"start":485.83502,"end":497.45502},{"sentences":[{"text":"I believe so, but I want to triple check for sure.","start":497.67502,"end":501.65002,"sentiment":"neutral","sentiment_score":0.06076915833083066},{"text":"Right wrist will be an exclusion, but in twelve months' time, we can look to review it, and that would be we can contact you and say,","start":502.35,"end":511.07,"sentiment":"neutral","sentiment_score":0.04931910542978181}],"sentiment":"neutral","sentiment_score":0.05263359442745384,"channel":0,"num_words":38,"start":497.67502,"end":511.07},{"sentences":[{"text":"Yes.","start":510.91,"end":511.41,"sentiment":"neutral","sentiment_score":0.10249572992324828}],"sentiment":"neutral","sentiment_score":0.10249572992324828,"channel":1,"num_words":1,"start":510.91,"end":511.41},{"sentences":[{"text":"hey.","start":511.07,"end":511.57,"sentiment":"neutral","sentiment_score":0.11001452803611755},{"text":"Do you have any issues?","start":511.685,"end":512.825,"sentiment":"neutral","sentiment_score":0.0493472695350647},{"text":"Do you still don't have any symptoms?","start":512.965,"end":514.745,"sentiment":"neutral","sentiment_score":-0.013667351699301175},{"text":"And then we can kind of go through the questionnaire, look to get that removed.","start":515.205,"end":518.585,"sentiment":"neutral","sentiment_score":0.03277860954403877},{"text":"And then the left wrist would then be in twenty four months' time.","start":519.045,"end":523.465,"sentiment":"neutral","sentiment_score":0.021921362154758893}],"sentiment":"neutral","sentiment_score":0.02531064060948244,"channel":0,"num_words":41,"start":511.07,"end":523.465},{"sentences":[{"text":"We could do the same process.","start":523.525,"end":524.825,"sentiment":"neutral","sentiment_score":0.0644100196659565},{"text":"So the","start":524.91,"end":525.23,"sentiment":"neutral","sentiment_score":0.038063619285821915}],"sentiment":"neutral","sentiment_score":0.05782341957092285,"channel":0,"num_words":8,"start":523.525,"end":525.23},{"sentences":[{"text":"Yeah.","start":525.195,"end":525.515,"sentiment":"neutral","sentiment_score":0.03144501894712448}],"sentiment":"neutral","sentiment_score":0.03144501894712448,"channel":1,"num_words":1,"start":525.195,"end":525.515},{"sentences":[{"text":"good thing","start":525.23,"end":525.62994,"sentiment":"positive","sentiment_score":0.4086683690547943}],"sentiment":"positive","sentiment_score":0.4086683690547943,"channel":0,"num_words":2,"start":525.23,"end":525.62994},{"sentences":[{"text":"Sure.","start":525.515,"end":526.015,"sentiment":"neutral","sentiment_score":0.258023202419281}],"sentiment":"neutral","sentiment_score":0.258023202419281,"channel":1,"num_words":1,"start":525.515,"end":526.015},{"sentences":[{"text":"is that we can renew them at different time.","start":525.62994,"end":527.81,"sentiment":"neutral","sentiment_score":0.06217547816534837},{"text":"So,","start":528.02997,"end":528.35,"sentiment":"neutral","sentiment_score":0.012912707403302193}],"sentiment":"neutral","sentiment_score":0.057249201089143754,"channel":0,"num_words":10,"start":525.62994,"end":528.35},{"sentences":[{"text":"Yes.","start":528.315,"end":528.815,"sentiment":"neutral","sentiment_score":0.0044805631041526794}],"sentiment":"neutral","sentiment_score":0.0044805631041526794,"channel":1,"num_words":1,"start":528.315,"end":528.815},{"sentences":[{"text":"obviously, we wanna","start":528.35,"end":529.14996,"sentiment":"neutral","sentiment_score":-0.01635047389815251}],"sentiment":"neutral","sentiment_score":-0.01635047389815251,"channel":0,"num_words":3,"start":528.35,"end":529.14996},{"sentences":[{"text":"Yeah.","start":529.03503,"end":529.355,"sentiment":"neutral","sentiment_score":-0.0219997838139534}],"sentiment":"neutral","sentiment_score":-0.0219997838139534,"channel":1,"num_words":1,"start":529.03503,"end":529.355},{"sentences":[{"text":"make sure","start":529.14996,"end":529.47,"sentiment":"neutral","sentiment_score":-0.04134620912373066}],"sentiment":"neutral","sentiment_score":-0.04134620912373066,"channel":0,"num_words":2,"start":529.14996,"end":529.47},{"sentences":[{"text":"I understand.","start":529.355,"end":529.935,"sentiment":"neutral","sentiment_score":-0.05731468088924885}],"sentiment":"neutral","sentiment_score":-0.05731468088924885,"channel":1,"num_words":2,"start":529.355,"end":529.935},{"sentences":[{"text":"we get rid of them as soon","start":529.47,"end":531.06995,"sentiment":"neutral","sentiment_score":-0.1065600376044001}],"sentiment":"neutral","sentiment_score":-0.1065600376044001,"channel":0,"num_words":7,"start":529.47,"end":531.06995},{"sentences":[{"text":"Yeah.","start":531.03503,"end":531.53503,"sentiment":"neutral","sentiment_score":-0.007842349819839}],"sentiment":"neutral","sentiment_score":-0.007842349819839,"channel":1,"num_words":1,"start":531.03503,"end":531.53503},{"sentences":[{"text":"as possible.","start":531.06995,"end":531.73,"sentiment":"neutral","sentiment_score":-0.008680173195898533}],"sentiment":"neutral","sentiment_score":-0.008680173195898533,"channel":0,"num_words":2,"start":531.06995,"end":531.73},{"sentences":[{"text":"That's fine.","start":532.395,"end":533.295,"sentiment":"neutral","sentiment_score":0.12889327853918076}],"sentiment":"neutral","sentiment_score":0.12889327853918076,"channel":1,"num_words":2,"start":532.395,"end":533.295},{"sentences":[{"text":"Yeah.","start":533.87,"end":534.37,"sentiment":"neutral","sentiment_score":0.0683261901140213},{"text":"Okay.","start":534.67,"end":535.06995,"sentiment":"neutral","sentiment_score":0.05099767819046974},{"text":"Do you have any questions in regards to any of that, Donna?","start":535.06995,"end":538.29,"sentiment":"neutral","sentiment_score":0.03217886248603463}],"sentiment":"neutral","sentiment_score":0.036105015581207614,"channel":0,"num_words":14,"start":533.87,"end":538.29},{"sentences":[{"text":"No.","start":539.21,"end":539.71,"sentiment":"neutral","sentiment_score":-0.06056041270494461},{"text":"No.","start":539.85,"end":540.35,"sentiment":"neutral","sentiment_score":-0.06964724510908127}],"sentiment":"neutral","sentiment_score":-0.06510382890701294,"channel":1,"num_words":2,"start":539.21,"end":540.35},{"sentences":[{"text":"No?","start":540.02496,"end":540.52496,"sentiment":"neutral","sentiment_score":-0.05275464802980423}],"sentiment":"neutral","sentiment_score":-0.05275464802980423,"channel":0,"num_words":1,"start":540.02496,"end":540.52496},{"sentences":[{"text":"That's fine.","start":540.41,"end":541.21,"sentiment":"neutral","sentiment_score":-0.016680536791682243}],"sentiment":"neutral","sentiment_score":-0.016680536791682243,"channel":1,"num_words":2,"start":540.41,"end":541.21},{"sentences":[{"text":"Okay.","start":540.825,"end":541.325,"sentiment":"neutral","sentiment_score":0.029923055320978165}],"sentiment":"neutral","sentiment_score":0.029923055320978165,"channel":0,"num_words":1,"start":540.825,"end":541.325},{"sentences":[{"text":"Yeah.","start":541.21,"end":541.71,"sentiment":"neutral","sentiment_score":0.03846330940723419}],"sentiment":"neutral","sentiment_score":0.03846330940723419,"channel":1,"num_words":1,"start":541.21,"end":541.71},{"sentences":[{"text":"Okay.","start":541.705,"end":542.205,"sentiment":"neutral","sentiment_score":0.06849778443574905}],"sentiment":"neutral","sentiment_score":0.06849778443574905,"channel":0,"num_words":1,"start":541.705,"end":542.205},{"sentences":[{"text":"That's","start":542.08997,"end":542.57,"sentiment":"neutral","sentiment_score":0.1936548203229904}],"sentiment":"neutral","sentiment_score":0.1936548203229904,"channel":1,"num_words":1,"start":542.08997,"end":542.57},{"sentences":[{"text":"Perfect.","start":542.505,"end":543.005,"sentiment":"neutral","sentiment_score":0.2688593864440918}],"sentiment":"neutral","sentiment_score":0.2688593864440918,"channel":0,"num_words":1,"start":542.505,"end":543.005},{"sentences":[{"text":"yeah.","start":542.65,"end":542.97,"sentiment":"neutral","sentiment_score":0.08423192799091339},{"text":"No.","start":542.97,"end":543.21,"sentiment":"neutral","sentiment_score":-0.018618596717715263},{"text":"That's fine.","start":543.21,"end":544.02997,"sentiment":"neutral","sentiment_score":-0.032397602684795856},{"text":"I can't","start":544.17,"end":544.57,"sentiment":"neutral","sentiment_score":-0.13504747301340103}],"sentiment":"neutral","sentiment_score":-0.04487947002053261,"channel":1,"num_words":6,"start":542.65,"end":544.57},{"sentences":[{"text":"That","start":544.425,"end":544.665,"sentiment":"neutral","sentiment_score":-0.05147809162735939}],"sentiment":"neutral","sentiment_score":-0.05147809162735939,"channel":0,"num_words":1,"start":544.425,"end":544.665},{"sentences":[{"text":"see.","start":544.57,"end":544.97,"sentiment":"neutral","sentiment_score":-0.08225733041763306}],"sentiment":"neutral","sentiment_score":-0.08225733041763306,"channel":1,"num_words":1,"start":544.57,"end":544.97},{"sentences":[{"text":"makes sense.","start":544.665,"end":545.40497,"sentiment":"neutral","sentiment_score":-0.06633304804563522}],"sentiment":"neutral","sentiment_score":-0.06633304804563522,"channel":0,"num_words":2,"start":544.665,"end":545.40497},{"sentences":[{"text":"Yeah.","start":544.97,"end":545.47,"sentiment":"neutral","sentiment_score":-0.014937941916286944},{"text":"They're they're fixed from the surgery did well, but I understand","start":545.52997,"end":548.41,"sentiment":"neutral","sentiment_score":-0.018344362012364647}],"sentiment":"neutral","sentiment_score":-0.01806049367102484,"channel":1,"num_words":12,"start":544.97,"end":548.41},{"sentences":[{"text":"Yeah.","start":548.02496,"end":548.52496,"sentiment":"neutral","sentiment_score":-0.04986172914505005}],"sentiment":"neutral","sentiment_score":-0.04986172914505005,"channel":0,"num_words":1,"start":548.02496,"end":548.52496},{"sentences":[{"text":"there's red tape","start":548.41,"end":549.53503,"sentiment":"neutral","sentiment_score":-0.07307717700799306}],"sentiment":"neutral","sentiment_score":-0.07307717700799306,"channel":1,"num_words":3,"start":548.41,"end":549.53503},{"sentences":[{"text":"Yeah.","start":549.385,"end":549.885,"sentiment":"neutral","sentiment_score":0.007107838988304138}],"sentiment":"neutral","sentiment_score":0.007107838988304138,"channel":0,"num_words":1,"start":549.385,"end":549.885},{"sentences":[{"text":"and that's fine.","start":549.53503,"end":550.43506,"sentiment":"neutral","sentiment_score":0.06858829657236735}],"sentiment":"neutral","sentiment_score":0.06858829657236735,"channel":1,"num_words":3,"start":549.53503,"end":550.43506},{"sentences":[{"text":"Yeah.","start":550.6,"end":550.84,"sentiment":"neutral","sentiment_score":0.07350370287895203},{"text":"And I did speak to other insurers as well just to make sure it was kind of fair terms as well, and other","start":550.84,"end":557.16,"sentiment":"neutral","sentiment_score":0.09468322700780371}],"sentiment":"neutral","sentiment_score":0.09380074683576822,"channel":0,"num_words":24,"start":550.6,"end":557.16},{"sentences":[{"text":"Yes.","start":556.97504,"end":557.47504,"sentiment":"neutral","sentiment_score":0.05138859152793884}],"sentiment":"neutral","sentiment_score":0.05138859152793884,"channel":1,"num_words":1,"start":556.97504,"end":557.47504},{"sentences":[{"text":"insurers I have spoken to have said the same time frame.","start":557.16,"end":559.82,"sentiment":"neutral","sentiment_score":0.046460802243514496},{"text":"So","start":560.12,"end":560.36,"sentiment":"neutral","sentiment_score":0.1370522826910019}],"sentiment":"neutral","sentiment_score":0.05401009228080511,"channel":0,"num_words":12,"start":557.16,"end":560.36},{"sentences":[{"text":"Yeah.","start":560.17505,"end":560.575,"sentiment":"neutral","sentiment_score":0.2725067734718323}],"sentiment":"neutral","sentiment_score":0.2725067734718323,"channel":1,"num_words":1,"start":560.17505,"end":560.575},{"sentences":[{"text":"it's","start":560.36,"end":560.6,"sentiment":"positive","sentiment_score":0.4894692599773407}],"sentiment":"positive","sentiment_score":0.4894692599773407,"channel":0,"num_words":1,"start":560.36,"end":560.6},{"sentences":[{"text":"Great.","start":560.575,"end":561.075,"sentiment":"positive","sentiment_score":0.7059929966926575}],"sentiment":"positive","sentiment_score":0.7059929966926575,"channel":1,"num_words":1,"start":560.575,"end":561.075},{"sentences":[{"text":"like a standard across the board.","start":560.6,"end":562.54,"sentiment":"positive","sentiment_score":0.70152348279953},{"text":"It's not like harder than anyone else.","start":562.84,"end":565.24,"sentiment":"positive","sentiment_score":0.5531317165919712},{"text":"It's kind of the same.","start":565.24,"end":566.385,"sentiment":"positive","sentiment_score":0.41061378717422486}],"sentiment":"positive","sentiment_score":0.5630073249340057,"channel":0,"num_words":18,"start":560.6,"end":566.385},{"sentences":[{"text":"Yep.","start":566.52997,"end":566.93,"sentiment":"neutral","sentiment_score":0.15707553923130035}],"sentiment":"neutral","sentiment_score":0.15707553923130035,"channel":1,"num_words":1,"start":566.52997,"end":566.93},{"sentences":[{"text":"So like you","start":566.625,"end":567.105,"sentiment":"neutral","sentiment_score":0.12533015509446463}],"sentiment":"neutral","sentiment_score":0.12533015509446463,"channel":0,"num_words":3,"start":566.625,"end":567.105},{"sentences":[{"text":"Yes.","start":566.93,"end":567.41,"sentiment":"neutral","sentiment_score":0.10859300941228868}],"sentiment":"neutral","sentiment_score":0.10859300941228868,"channel":1,"num_words":1,"start":566.93,"end":567.41},{"sentences":[{"text":"said, the","start":567.105,"end":567.505,"sentiment":"neutral","sentiment_score":0.08625306934118271}],"sentiment":"neutral","sentiment_score":0.08625306934118271,"channel":0,"num_words":2,"start":567.105,"end":567.505},{"sentences":[{"text":"Okay.","start":567.41,"end":567.91,"sentiment":"neutral","sentiment_score":0.2092924863100052}],"sentiment":"neutral","sentiment_score":0.2092924863100052,"channel":1,"num_words":1,"start":567.41,"end":567.91},{"sentences":[{"text":"good thing is you've had surgery, and you don't have any issues, which is which is the main thing.","start":567.505,"end":572.405,"sentiment":"neutral","sentiment_score":0.3265408402995059}],"sentiment":"neutral","sentiment_score":0.3265408402995059,"channel":0,"num_words":19,"start":567.505,"end":572.405},{"sentences":[{"text":"Yes.","start":572.93,"end":573.43,"sentiment":"neutral","sentiment_score":0.17162422835826874},{"text":"Yep.","start":573.81,"end":574.31,"sentiment":"neutral","sentiment_score":0.1723845899105072}],"sentiment":"neutral","sentiment_score":0.17200440913438797,"channel":1,"num_words":2,"start":572.93,"end":574.31},{"sentences":[{"text":"Yep.","start":573.905,"end":574.405,"sentiment":"neutral","sentiment_score":0.2290545403957367},{"text":"Perfect.","start":574.705,"end":575.205,"sentiment":"positive","sentiment_score":0.43306344747543335},{"text":"So if you're happy, I'll obviously speak to Jack, confirm the shoulders, and then go back to Neos and say that, yep.","start":575.905,"end":585.55,"sentiment":"neutral","sentiment_score":0.21176714382388376},{"text":"Obviously, this is the outcome from the medical reports, and that was correct.","start":585.55,"end":590.13,"sentiment":"neutral","sentiment_score":0.22105594552480257},{"text":"And then we'll review that in December time.","start":590.35,"end":593.805,"sentiment":"neutral","sentiment_score":0.10799489356577396}],"sentiment":"neutral","sentiment_score":0.20130403538544972,"channel":0,"num_words":45,"start":573.905,"end":593.805},{"sentences":[{"text":"Yes.","start":594.32,"end":594.72,"sentiment":"neutral","sentiment_score":0.08012877404689789},{"text":"Yep.","start":594.72,"end":595.12,"sentiment":"neutral","sentiment_score":0.04234517365694046},{"text":"Okay.","start":595.12,"end":595.36,"sentiment":"neutral","sentiment_score":0.010656802915036678},{"text":"What happens, like, if I do what happens if I do fall off my bike in that time next to twelve months, two years, and then I get aches and pains after having surgery and fixing it?","start":595.36,"end":604.695,"sentiment":"neutral","sentiment_score":-0.05215359011010544},{"text":"How does that work with the health?","start":605.395,"end":606.93506,"sentiment":"neutral","sentiment_score":-0.02455270609685353}],"sentiment":"neutral","sentiment_score":-0.04188129842836172,"channel":1,"num_words":47,"start":594.32,"end":606.93506},{"sentences":[{"text":"So it would depend on how it's assessed.","start":607.47003,"end":610.77,"sentiment":"neutral","sentiment_score":-0.05289851734414697},{"text":"So it would","start":611.15,"end":611.87,"sentiment":"neutral","sentiment_score":-0.026296382769942284}],"sentiment":"neutral","sentiment_score":-0.045643389733000236,"channel":0,"num_words":11,"start":607.47003,"end":611.87},{"sentences":[{"text":"Yeah.","start":611.79504,"end":612.275,"sentiment":"neutral","sentiment_score":-0.04623366892337799}],"sentiment":"neutral","sentiment_score":-0.04623366892337799,"channel":1,"num_words":1,"start":611.79504,"end":612.275},{"sentences":[{"text":"be a little","start":611.87,"end":612.35004,"sentiment":"neutral","sentiment_score":-0.05032792687416077}],"sentiment":"neutral","sentiment_score":-0.05032792687416077,"channel":0,"num_words":3,"start":611.87,"end":612.35004},{"sentences":[{"text":"Yep.","start":612.275,"end":612.775,"sentiment":"neutral","sentiment_score":-0.05698208138346672}],"sentiment":"neutral","sentiment_score":-0.05698208138346672,"channel":1,"num_words":1,"start":612.275,"end":612.775},{"sentences":[{"text":"bit of a gray a gray area.","start":612.35004,"end":613.79004,"sentiment":"neutral","sentiment_score":-0.09127084059374672},{"text":"So if something were","start":613.79004,"end":614.67004,"sentiment":"neutral","sentiment_score":-0.03938013967126608}],"sentiment":"neutral","sentiment_score":-0.07240149480375377,"channel":0,"num_words":11,"start":612.35004,"end":614.67004},{"sentences":[{"text":"Yes.","start":614.515,"end":615.015,"sentiment":"neutral","sentiment_score":-0.019837528467178345}],"sentiment":"neutral","sentiment_score":-0.019837528467178345,"channel":1,"num_words":1,"start":614.515,"end":615.015},{"sentences":[{"text":"to happen and you need","start":614.67004,"end":616.11005,"sentiment":"neutral","sentiment_score":-0.02085239961743355}],"sentiment":"neutral","sentiment_score":-0.02085239961743355,"channel":0,"num_words":5,"start":614.67004,"end":616.11005},{"sentences":[{"text":"Yes.","start":615.955,"end":616.455,"sentiment":"neutral","sentiment_score":-0.00170942023396492}],"sentiment":"neutral","sentiment_score":-0.00170942023396492,"channel":1,"num_words":1,"start":615.955,"end":616.455},{"sentences":[{"text":"to, just call me, and I will try my best to speak to Nios to try to get it.","start":616.11005,"end":622.185,"sentiment":"neutral","sentiment_score":-0.004880950835190322},{"text":"It would just be dependent on let's say, you do have a bike accident.","start":622.745,"end":628.925,"sentiment":"neutral","sentiment_score":-0.06371907676969256},{"text":"And because of the preexisting right carpal tunnel syndrome, even though it's fine now, that is causing an aggravation to everything and flaring things up, then Neos could say, well, the issues you are having right now stems from that issue, so they might not cover you.","start":631.545,"end":650.775,"sentiment":"negative","sentiment_score":-0.43437473856388253}],"sentiment":"neutral","sentiment_score":-0.2675052231643349,"channel":0,"num_words":80,"start":616.11005,"end":650.775},{"sentences":[{"text":"Oh, okay.","start":651.95,"end":652.69,"sentiment":"neutral","sentiment_score":-0.1509474739432335}],"sentiment":"neutral","sentiment_score":-0.1509474739432335,"channel":1,"num_words":2,"start":651.95,"end":652.69},{"sentences":[{"text":"So it kind of it it is a bit","start":653.73505,"end":655.495,"sentiment":"neutral","sentiment_score":-0.15038328535026974}],"sentiment":"neutral","sentiment_score":-0.15038328535026974,"channel":0,"num_words":9,"start":653.73505,"end":655.495},{"sentences":[{"text":"I didn't","start":655.31,"end":655.71,"sentiment":"neutral","sentiment_score":-0.16799335926771164}],"sentiment":"neutral","sentiment_score":-0.16799335926771164,"channel":1,"num_words":2,"start":655.31,"end":655.71},{"sentences":[{"text":"of a","start":655.495,"end":655.73505,"sentiment":"neutral","sentiment_score":-0.21091856062412262}],"sentiment":"neutral","sentiment_score":-0.21091856062412262,"channel":0,"num_words":2,"start":655.495,"end":655.73505},{"sentences":[{"text":"wait","start":655.71,"end":656.21,"sentiment":"neutral","sentiment_score":-0.1892321854829788}],"sentiment":"neutral","sentiment_score":-0.1892321854829788,"channel":1,"num_words":1,"start":655.71,"end":656.21},{"sentences":[{"text":"gray area.","start":655.73505,"end":656.635,"sentiment":"neutral","sentiment_score":-0.15867258608341217}],"sentiment":"neutral","sentiment_score":-0.15867258608341217,"channel":0,"num_words":2,"start":655.73505,"end":656.635},{"sentences":[{"text":"a couple of years.","start":656.51,"end":657.39,"sentiment":"neutral","sentiment_score":-0.1075237188488245},{"text":"Yeah.","start":657.39,"end":657.89,"sentiment":"neutral","sentiment_score":-0.01835385710000992}],"sentiment":"neutral","sentiment_score":-0.08968974649906158,"channel":1,"num_words":5,"start":656.51,"end":657.89},{"sentences":[{"text":"Yeah.","start":658.61505,"end":658.935,"sentiment":"neutral","sentiment_score":-0.0012330375611782074},{"text":"But,","start":658.935,"end":659.41504,"sentiment":"neutral","sentiment_score":0.034748375415802}],"sentiment":"neutral","sentiment_score":0.016757668927311897,"channel":0,"num_words":2,"start":658.61505,"end":659.41504},{"sentences":[{"text":"Okay","start":659.09503,"end":659.59503,"sentiment":"neutral","sentiment_score":0.19141939282417297}],"sentiment":"neutral","sentiment_score":0.19141939282417297,"channel":1,"num_words":1,"start":659.09503,"end":659.59503},{"sentences":[{"text":"hopefully, everything is all good for you.","start":659.41504,"end":662.715,"sentiment":"positive","sentiment_score":0.4477999082633427},{"text":"And like I said, if you have any issues or anything were to happen, irrespective of how, just call me and tell me everything, and then I will go to Neos","start":662.775,"end":673.10004,"sentiment":"neutral","sentiment_score":0.09084719527632959}],"sentiment":"neutral","sentiment_score":0.15660164240551622,"channel":0,"num_words":38,"start":659.41504,"end":673.10004},{"sentences":[{"text":"then.","start":672.775,"end":673.275,"sentiment":"neutral","sentiment_score":0.07435880601406097}],"sentiment":"neutral","sentiment_score":0.07435880601406097,"channel":1,"num_words":1,"start":672.775,"end":673.275},{"sentences":[{"text":"and try through to obviously make sure that we get you the claim if we if we can.","start":673.24005,"end":677.775,"sentiment":"neutral","sentiment_score":0.024534333911206987},{"text":"But,","start":678.335,"end":678.495,"sentiment":"neutral","sentiment_score":-0.0027847997844219208}],"sentiment":"neutral","sentiment_score":0.023096484769331783,"channel":0,"num_words":19,"start":673.24005,"end":678.495},{"sentences":[{"text":"Yeah.","start":678.33997,"end":678.81995,"sentiment":"neutral","sentiment_score":-0.0022232811897993088}],"sentiment":"neutral","sentiment_score":-0.0022232811897993088,"channel":1,"num_words":1,"start":678.33997,"end":678.81995},{"sentences":[{"text":"yeah, just","start":678.495,"end":678.97504,"sentiment":"neutral","sentiment_score":0.007274758070707321}],"sentiment":"neutral","sentiment_score":0.007274758070707321,"channel":0,"num_words":2,"start":678.495,"end":678.97504},{"sentences":[{"text":"Okay.","start":678.81995,"end":679.31995,"sentiment":"neutral","sentiment_score":0.016086570918560028}],"sentiment":"neutral","sentiment_score":0.016086570918560028,"channel":1,"num_words":1,"start":678.81995,"end":679.31995},{"sentences":[{"text":"so that you you","start":678.97504,"end":680.17505,"sentiment":"neutral","sentiment_score":0.018331924453377724}],"sentiment":"neutral","sentiment_score":0.018331924453377724,"channel":0,"num_words":4,"start":678.97504,"end":680.17505},{"sentences":[{"text":"Yeah.","start":680.1,"end":680.6,"sentiment":"neutral","sentiment_score":-0.027611274272203445}],"sentiment":"neutral","sentiment_score":-0.027611274272203445,"channel":1,"num_words":1,"start":680.1,"end":680.6},{"sentences":[{"text":"yeah.","start":680.255,"end":680.755,"sentiment":"neutral","sentiment_score":-0.06597385555505753}],"sentiment":"neutral","sentiment_score":-0.06597385555505753,"channel":0,"num_words":1,"start":680.255,"end":680.755},{"sentences":[{"text":"It's hard because I work here as a new job using you know, from your needs, their hands","start":681.06,"end":684.66,"sentiment":"neutral","sentiment_score":-0.22500070598390368}],"sentiment":"neutral","sentiment_score":-0.22500070598390368,"channel":1,"num_words":18,"start":681.06,"end":684.66},{"sentences":[{"text":"Yes.","start":684.655,"end":685.155,"sentiment":"neutral","sentiment_score":-0.056318268179893494}],"sentiment":"neutral","sentiment_score":-0.056318268179893494,"channel":0,"num_words":1,"start":684.655,"end":685.155},{"sentences":[{"text":"to work with.","start":684.66,"end":685.56,"sentiment":"neutral","sentiment_score":-0.06098918865124384}],"sentiment":"neutral","sentiment_score":-0.06098918865124384,"channel":1,"num_words":3,"start":684.66,"end":685.56},{"sentences":[{"text":"Yes.","start":686.09503,"end":686.59503,"sentiment":"neutral","sentiment_score":-0.025965550914406776}],"sentiment":"neutral","sentiment_score":-0.025965550914406776,"channel":0,"num_words":1,"start":686.09503,"end":686.59503},{"sentences":[{"text":"And, yeah, and I love to buy credit, but I'm just waiting for that clearance because I don't wanna do anything.","start":687.06,"end":691.86505,"sentiment":"neutral","sentiment_score":-0.11668681246893746}],"sentiment":"neutral","sentiment_score":-0.11668681246893746,"channel":1,"num_words":21,"start":687.06,"end":691.86505},{"sentences":[{"text":"Yes.","start":692.43,"end":692.93,"sentiment":"neutral","sentiment_score":0.01523972488939762}],"sentiment":"neutral","sentiment_score":0.01523972488939762,"channel":0,"num_words":1,"start":692.43,"end":692.93},{"sentences":[{"text":"Okay.","start":692.885,"end":693.385,"sentiment":"neutral","sentiment_score":0.02392304502427578},{"text":"Alright then.","start":693.685,"end":694.565,"sentiment":"neutral","sentiment_score":0.08588400855660439},{"text":"That's fine.","start":694.565,"end":695.465,"sentiment":"neutral","sentiment_score":0.13542132079601288}],"sentiment":"neutral","sentiment_score":0.09330674074590206,"channel":1,"num_words":5,"start":692.885,"end":695.465},{"sentences":[{"text":"Yeah.","start":695.07,"end":695.57,"sentiment":"neutral","sentiment_score":0.03631485253572464},{"text":"Yeah.","start":695.87,"end":696.26996,"sentiment":"neutral","sentiment_score":0.015283523127436638},{"text":"So it's","start":696.26996,"end":696.75,"sentiment":"neutral","sentiment_score":-0.007582222111523151}],"sentiment":"neutral","sentiment_score":0.009108482860028744,"channel":0,"num_words":4,"start":695.07,"end":696.75},{"sentences":[{"text":"Okay.","start":696.645,"end":697.145,"sentiment":"neutral","sentiment_score":-0.01942409947514534}],"sentiment":"neutral","sentiment_score":-0.01942409947514534,"channel":1,"num_words":1,"start":696.645,"end":697.145},{"sentences":[{"text":"one of those one of those things.","start":696.75,"end":698.69,"sentiment":"neutral","sentiment_score":-0.045543036822761805},{"text":"Any preexisting conditions, they will exclude because, obviously, there's a higher probability of something happening.","start":698.82996,"end":705.25,"sentiment":"neutral","sentiment_score":-0.1592098797361056},{"text":"The good thing is is it is reviewable.","start":706.635,"end":708.495,"sentiment":"neutral","sentiment_score":0.2419380024075508},{"text":"Sometimes what they do, insurance is saying it's not reviewable.","start":708.635,"end":712.015,"sentiment":"neutral","sentiment_score":-0.02548546511679888},{"text":"So no matter what time frame, it is not reviewable.","start":712.075,"end":714.975,"sentiment":"neutral","sentiment_score":-0.05096708759665489}],"sentiment":"neutral","sentiment_score":-0.030719419233500956,"channel":0,"num_words":50,"start":696.75,"end":714.975},{"sentences":[{"text":"So","start":716.315,"end":716.635,"sentiment":"neutral","sentiment_score":0.13761283457279205}],"sentiment":"neutral","sentiment_score":0.13761283457279205,"channel":0,"num_words":1,"start":716.315,"end":716.635},{"sentences":[{"text":"Yes.","start":716.495,"end":716.995,"sentiment":"neutral","sentiment_score":0.33291879296302795}],"sentiment":"neutral","sentiment_score":0.33291879296302795,"channel":1,"num_words":1,"start":716.495,"end":716.995},{"sentences":[{"text":"the good thing is that they have said that they're happy to look at it.","start":716.635,"end":719.515,"sentiment":"positive","sentiment_score":0.5325275699297587},{"text":"Obviously, given you're not gonna have a flare up during, you know, this period of time while it is reviewable.","start":719.515,"end":726.61,"sentiment":"neutral","sentiment_score":0.2459704764187336},{"text":"So","start":727.39,"end":727.63,"sentiment":"neutral","sentiment_score":0.2832922041416168}],"sentiment":"positive","sentiment_score":0.3664059800406297,"channel":0,"num_words":36,"start":716.635,"end":727.63},{"sentences":[{"text":"Yes.","start":727.45496,"end":727.95496,"sentiment":"positive","sentiment_score":0.3899895548820496}],"sentiment":"positive","sentiment_score":0.3899895548820496,"channel":1,"num_words":1,"start":727.45496,"end":727.95496},{"sentences":[{"text":"as long as you don't have any issues with with the risk, then they'll be happy to look at it.","start":727.63,"end":734.93,"sentiment":"positive","sentiment_score":0.3501633111387491}],"sentiment":"positive","sentiment_score":0.3501633111387491,"channel":0,"num_words":20,"start":727.63,"end":734.93},{"sentences":[{"text":"Yeah.","start":734.97003,"end":735.47003,"sentiment":"neutral","sentiment_score":0.16228769719600675}],"sentiment":"neutral","sentiment_score":0.16228769719600675,"channel":1,"num_words":1,"start":734.97003,"end":735.47003},{"sentences":[{"text":"Yep.","start":736.315,"end":736.815,"sentiment":"neutral","sentiment_score":0.11644210666418076}],"sentiment":"neutral","sentiment_score":0.11644210666418076,"channel":0,"num_words":1,"start":736.315,"end":736.815},{"sentences":[{"text":"Yep.","start":736.57,"end":736.89,"sentiment":"neutral","sentiment_score":0.10254504531621932},{"text":"Okay.","start":736.89,"end":737.39,"sentiment":"neutral","sentiment_score":0.12979042530059814},{"text":"Alright then.","start":737.45,"end":738.25,"sentiment":"neutral","sentiment_score":0.2045215293765068},{"text":"Thank you.","start":738.25,"end":738.99,"sentiment":"positive","sentiment_score":0.41285543143749237}],"sentiment":"neutral","sentiment_score":0.2445148987074693,"channel":1,"num_words":6,"start":736.57,"end":738.99},{"sentences":[{"text":"No worries.","start":739.35504,"end":739.995,"sentiment":"neutral","sentiment_score":0.19112078100442886}],"sentiment":"neutral","sentiment_score":0.19112078100442886,"channel":0,"num_words":2,"start":739.35504,"end":739.995},{"sentences":[{"text":"Thanks.","start":739.61,"end":740.11,"sentiment":"neutral","sentiment_score":0.26316189765930176}],"sentiment":"neutral","sentiment_score":0.26316189765930176,"channel":1,"num_words":1,"start":739.61,"end":740.11},{"sentences":[{"text":"And I know it's been a bit tedious for you, Donna, so thanks for your patience with meals.","start":739.995,"end":743.755,"sentiment":"neutral","sentiment_score":0.008371867394695677},{"text":"Sometimes insurers, they get like that, and they obviously, they're trying to assess risk.","start":743.755,"end":749.22,"sentiment":"neutral","sentiment_score":-0.03241803390639169},{"text":"And because once because the good thing with your insurance is because it is underwritten.","start":749.3,"end":752.68,"sentiment":"neutral","sentiment_score":0.2613835816582044},{"text":"So it can get a bit tedious with the process, but then the good thing is that once they have the terms offered, they've been locked in for you.","start":753.22,"end":759.86,"sentiment":"positive","sentiment_score":0.3542086191732308},{"text":"So it gives you more of that guarantee, and that's what makes, obviously, the cover a bit more comprehensive for you.","start":759.86,"end":766.845,"sentiment":"positive","sentiment_score":0.5354518705890292}],"sentiment":"neutral","sentiment_score":0.25911478455341663,"channel":0,"num_words":97,"start":739.995,"end":766.845},{"sentences":[{"text":"Yep.","start":767.12,"end":767.62,"sentiment":"neutral","sentiment_score":0.16167131066322327},{"text":"Okay then.","start":767.75995,"end":768.56,"sentiment":"neutral","sentiment_score":0.13022593408823013}],"sentiment":"neutral","sentiment_score":0.1407077262798945,"channel":1,"num_words":3,"start":767.12,"end":768.56},{"sentences":[{"text":"Yep.","start":768.105,"end":768.605,"sentiment":"neutral","sentiment_score":0.11226320266723631}],"sentiment":"neutral","sentiment_score":0.11226320266723631,"channel":0,"num_words":1,"start":768.105,"end":768.605},{"sentences":[{"text":"Alright.","start":768.56,"end":769.06,"sentiment":"neutral","sentiment_score":0.14480796456336975}],"sentiment":"neutral","sentiment_score":0.14480796456336975,"channel":1,"num_words":1,"start":768.56,"end":769.06},{"sentences":[{"text":"No worries, Donna.","start":769.865,"end":770.90497,"sentiment":"neutral","sentiment_score":0.1761099894841512},{"text":"Do you have any other questions for me?","start":770.90497,"end":772.685,"sentiment":"neutral","sentiment_score":0.10360452719032764}],"sentiment":"neutral","sentiment_score":0.12337874417955225,"channel":0,"num_words":11,"start":769.865,"end":772.685},{"sentences":[{"text":"Yeah.","start":773.825,"end":774.22504,"sentiment":"neutral","sentiment_score":0.07664087414741516},{"text":"Is am am I when am I due for an annual review","start":774.22504,"end":777.185,"sentiment":"neutral","sentiment_score":0.06551772976915042}],"sentiment":"neutral","sentiment_score":0.06637335625978616,"channel":1,"num_words":13,"start":773.825,"end":777.185},{"sentences":[{"text":"Mhmm.","start":777.0,"end":777.5,"sentiment":"neutral","sentiment_score":0.0477617010474205}],"sentiment":"neutral","sentiment_score":0.0477617010474205,"channel":0,"num_words":1,"start":777.0,"end":777.5},{"sentences":[{"text":"of, like, overall with the way that I'm still on track with my","start":777.185,"end":780.325,"sentiment":"neutral","sentiment_score":0.13006002799822733}],"sentiment":"neutral","sentiment_score":0.13006002799822733,"channel":1,"num_words":13,"start":777.185,"end":780.325},{"sentences":[{"text":"So everything?","start":781.72,"end":783.26,"sentiment":"neutral","sentiment_score":0.01777657400816679}],"sentiment":"neutral","sentiment_score":0.01777657400816679,"channel":0,"num_words":2,"start":781.72,"end":783.26},{"sentences":[{"text":"on","start":783.185,"end":783.685,"sentiment":"neutral","sentiment_score":0.016544876620173454}],"sentiment":"neutral","sentiment_score":0.016544876620173454,"channel":1,"num_words":1,"start":783.185,"end":783.685},{"sentences":[{"text":"Yeah.","start":783.72,"end":784.22,"sentiment":"neutral","sentiment_score":0.02889741398394108}],"sentiment":"neutral","sentiment_score":0.02889741398394108,"channel":0,"num_words":1,"start":783.72,"end":784.22},{"sentences":[{"text":"yeah.","start":783.98505,"end":784.48505,"sentiment":"neutral","sentiment_score":0.01944144070148468}],"sentiment":"neutral","sentiment_score":0.01944144070148468,"channel":1,"num_words":1,"start":783.98505,"end":784.48505},{"sentences":[{"text":"You see by everything?","start":784.92,"end":785.96,"sentiment":"neutral","sentiment_score":0.01264301990158856},{"text":"Sorry.","start":785.96,"end":786.28,"sentiment":"neutral","sentiment_score":-0.022992394864559177},{"text":"I can see here that your ad review is coming up.","start":786.28,"end":790.94,"sentiment":"neutral","sentiment_score":-0.013758839531378313},{"text":"Let me see.","start":791.08,"end":792.14,"sentiment":"neutral","sentiment_score":0.009511463654537996},{"text":"In mid August.","start":795.895,"end":797.035,"sentiment":"neutral","sentiment_score":0.008675152125457922}],"sentiment":"neutral","sentiment_score":-0.0031458046710626645,"channel":0,"num_words":22,"start":784.92,"end":797.035},{"sentences":[{"text":"So probably","start":797.815,"end":798.615,"sentiment":"neutral","sentiment_score":0.014275843743234873}],"sentiment":"neutral","sentiment_score":0.014275843743234873,"channel":0,"num_words":2,"start":797.815,"end":798.615},{"sentences":[{"text":"Okay.","start":798.45,"end":798.95,"sentiment":"neutral","sentiment_score":0.038625456392765045}],"sentiment":"neutral","sentiment_score":0.038625456392765045,"channel":1,"num_words":1,"start":798.45,"end":798.95},{"sentences":[{"text":"within, yeah, a couple of weeks or so, we will give you a call for you probably around the August 12, if that kind of works for you.","start":798.615,"end":809.41,"sentiment":"neutral","sentiment_score":0.08861514593341521},{"text":"We'll give you","start":809.63,"end":810.27,"sentiment":"neutral","sentiment_score":0.1154647742708524}],"sentiment":"neutral","sentiment_score":0.09121349706284461,"channel":0,"num_words":31,"start":798.615,"end":810.27},{"sentences":[{"text":"I'm actually","start":810.045,"end":810.625,"sentiment":"neutral","sentiment_score":0.10755597054958344}],"sentiment":"neutral","sentiment_score":0.10755597054958344,"channel":1,"num_words":2,"start":810.045,"end":810.625},{"sentences":[{"text":"a call.","start":810.27,"end":810.93,"sentiment":"neutral","sentiment_score":0.05382981896400452}],"sentiment":"neutral","sentiment_score":0.05382981896400452,"channel":0,"num_words":2,"start":810.27,"end":810.93},{"sentences":[{"text":"heading I'm heading overseas for five weeks then.","start":811.565,"end":814.78503,"sentiment":"neutral","sentiment_score":0.029208579333499074}],"sentiment":"neutral","sentiment_score":0.029208579333499074,"channel":1,"num_words":8,"start":811.565,"end":814.78503},{"sentences":[{"text":"Lovely.","start":815.15,"end":815.65,"sentiment":"neutral","sentiment_score":0.2339051812887192},{"text":"When will you be back?","start":815.95,"end":817.25,"sentiment":"neutral","sentiment_score":0.07273297980427743}],"sentiment":"neutral","sentiment_score":0.09959501338501771,"channel":0,"num_words":6,"start":815.15,"end":817.25},{"sentences":[{"text":"Yeah.","start":817.0,"end":817.39996,"sentiment":"neutral","sentiment_score":0.02539202943444252},{"text":"Yeah.","start":817.39996,"end":817.89996,"sentiment":"neutral","sentiment_score":0.01735047623515129},{"text":"September 16.","start":818.68,"end":819.89996,"sentiment":"neutral","sentiment_score":0.018558301031589508},{"text":"September","start":820.36,"end":820.93,"sentiment":"neutral","sentiment_score":0.013320806436240671}],"sentiment":"neutral","sentiment_score":0.0186359828338027,"channel":1,"num_words":5,"start":817.0,"end":820.93},{"sentences":[{"text":"Fifteenth.","start":820.765,"end":821.265,"sentiment":"neutral","sentiment_score":0.020500367507338524}],"sentiment":"neutral","sentiment_score":0.020500367507338524,"channel":0,"num_words":1,"start":820.765,"end":821.265},{"sentences":[{"text":"16.","start":820.93,"end":821.5,"sentiment":"neutral","sentiment_score":0.012931207194924356}],"sentiment":"neutral","sentiment_score":0.012931207194924356,"channel":1,"num_words":1,"start":820.93,"end":821.5},{"sentences":[{"text":"When do you leave?","start":822.205,"end":823.185,"sentiment":"neutral","sentiment_score":0.004813288571313024}],"sentiment":"neutral","sentiment_score":0.004813288571313024,"channel":0,"num_words":4,"start":822.205,"end":823.185},{"sentences":[{"text":"I still leave on the, I think, on the August 13.","start":824.76,"end":829.445,"sentiment":"neutral","sentiment_score":0.011367060667411848}],"sentiment":"neutral","sentiment_score":0.011367060667411848,"channel":1,"num_words":11,"start":824.76,"end":829.445},{"sentences":[{"text":"'13.","start":830.52997,"end":831.02997,"sentiment":"neutral","sentiment_score":0.011102791875600817},{"text":"Would you prefer to have it before you go or when you come back?","start":831.33,"end":835.01,"sentiment":"neutral","sentiment_score":0.015748215972312858},{"text":"It's completely up to you.","start":835.01,"end":836.55,"sentiment":"neutral","sentiment_score":0.05724458396434784}],"sentiment":"neutral","sentiment_score":0.025890036765486003,"channel":0,"num_words":20,"start":830.52997,"end":836.55},{"sentences":[{"text":"Oh, okay.","start":837.505,"end":838.40497,"sentiment":"neutral","sentiment_score":0.03953605517745018},{"text":"Yes.","start":838.46497,"end":838.96497,"sentiment":"neutral","sentiment_score":0.02246066182851791},{"text":"Maybe before I go, if that's","start":841.265,"end":842.785,"sentiment":"neutral","sentiment_score":0.009257717950580021}],"sentiment":"neutral","sentiment_score":0.017453231098544266,"channel":1,"num_words":9,"start":837.505,"end":842.785},{"sentences":[{"text":"Before","start":842.545,"end":842.865,"sentiment":"neutral","sentiment_score":0.011804712936282158}],"sentiment":"neutral","sentiment_score":0.011804712936282158,"channel":0,"num_words":1,"start":842.545,"end":842.865},{"sentences":[{"text":"okay.","start":842.785,"end":843.285,"sentiment":"neutral","sentiment_score":0.003333842381834984}],"sentiment":"neutral","sentiment_score":0.003333842381834984,"channel":1,"num_words":1,"start":842.785,"end":843.285},{"sentences":[{"text":"you go?","start":842.865,"end":843.525,"sentiment":"neutral","sentiment_score":0.004954292904585599},{"text":"Yeah.","start":843.585,"end":843.985,"sentiment":"neutral","sentiment_score":0.045645710080862045},{"text":"Of course.","start":843.985,"end":844.72504,"sentiment":"neutral","sentiment_score":0.06416211277246475},{"text":"If you have your calendar, I can get you booked in now and I have you on the phone, or I can get my colleague, Whitlam, to call you maybe, like, the first week of August","start":846.145,"end":854.965,"sentiment":"neutral","sentiment_score":0.06430904670721954}],"sentiment":"neutral","sentiment_score":0.06095132202182601,"channel":0,"num_words":41,"start":842.865,"end":854.965},{"sentences":[{"text":"Yeah.","start":855.17,"end":855.67,"sentiment":"neutral","sentiment_score":0.03732782229781151}],"sentiment":"neutral","sentiment_score":0.03732782229781151,"channel":1,"num_words":1,"start":855.17,"end":855.67},{"sentences":[{"text":"when you maybe have a bit more certainty on time frame.","start":856.21,"end":859.67,"sentiment":"neutral","sentiment_score":0.012146530503576452},{"text":"It's up to","start":859.73,"end":860.29,"sentiment":"neutral","sentiment_score":0.03802438701192538}],"sentiment":"neutral","sentiment_score":0.017691785469651222,"channel":0,"num_words":14,"start":856.21,"end":860.29},{"sentences":[{"text":"Yeah.","start":860.165,"end":860.40497,"sentiment":"neutral","sentiment_score":0.06738385558128357}],"sentiment":"neutral","sentiment_score":0.06738385558128357,"channel":1,"num_words":1,"start":860.165,"end":860.40497},{"sentences":[{"text":"you.","start":860.29,"end":860.79,"sentiment":"neutral","sentiment_score":0.08689472079277039}],"sentiment":"neutral","sentiment_score":0.08689472079277039,"channel":0,"num_words":1,"start":860.29,"end":860.79},{"sentences":[{"text":"I think that'll be better.","start":860.40497,"end":861.705,"sentiment":"neutral","sentiment_score":0.11343229562044144}],"sentiment":"neutral","sentiment_score":0.11343229562044144,"channel":1,"num_words":5,"start":860.40497,"end":861.705},{"sentences":[{"text":"Yep.","start":861.65,"end":862.13,"sentiment":"neutral","sentiment_score":0.1984180510044098}],"sentiment":"neutral","sentiment_score":0.1984180510044098,"channel":0,"num_words":1,"start":861.65,"end":862.13},{"sentences":[{"text":"Thank you.","start":861.765,"end":862.58496,"sentiment":"positive","sentiment_score":0.3680735379457474}],"sentiment":"positive","sentiment_score":0.3680735379457474,"channel":1,"num_words":2,"start":861.765,"end":862.58496},{"sentences":[{"text":"Okay.","start":862.13,"end":862.63,"sentiment":"neutral","sentiment_score":0.2269518077373505},{"text":"I will get Whitlam to call you about that first week of August, and we'll tryna","start":863.01,"end":867.49,"sentiment":"neutral","sentiment_score":0.19418792240321636}],"sentiment":"neutral","sentiment_score":0.19611520977581248,"channel":0,"num_words":17,"start":862.13,"end":867.49},{"sentences":[{"text":"Yes.","start":867.285,"end":867.785,"sentiment":"neutral","sentiment_score":0.2457423210144043}],"sentiment":"neutral","sentiment_score":0.2457423210144043,"channel":1,"num_words":1,"start":867.285,"end":867.785},{"sentences":[{"text":"get that booked in and sorted before you go on your lovely holiday.","start":867.49,"end":870.47003,"sentiment":"neutral","sentiment_score":0.33217867521139294}],"sentiment":"neutral","sentiment_score":0.33217867521139294,"channel":0,"num_words":13,"start":867.49,"end":870.47003},{"sentences":[{"text":"Yeah.","start":870.725,"end":871.205,"sentiment":"neutral","sentiment_score":0.29500246047973633},{"text":"Great.","start":871.205,"end":871.605,"sentiment":"positive","sentiment_score":0.4310790300369262},{"text":"Okay then.","start":871.605,"end":872.245,"sentiment":"neutral","sentiment_score":0.14622237905859947},{"text":"Thanks for clarifying today.","start":872.245,"end":873.685,"sentiment":"positive","sentiment_score":0.7938650846481323},{"text":"Appreciate it and","start":873.685,"end":875.12,"sentiment":"positive","sentiment_score":0.663346121708552}],"sentiment":"positive","sentiment_score":0.5621840865774588,"channel":1,"num_words":11,"start":870.725,"end":875.12},{"sentences":[{"text":"No no","start":874.885,"end":875.28503,"sentiment":"neutral","sentiment_score":0.20121562480926514}],"sentiment":"neutral","sentiment_score":0.20121562480926514,"channel":0,"num_words":2,"start":874.885,"end":875.28503},{"sentences":[{"text":"the time","start":875.12,"end":875.51996,"sentiment":"neutral","sentiment_score":0.3201059103012085}],"sentiment":"neutral","sentiment_score":0.3201059103012085,"channel":1,"num_words":2,"start":875.12,"end":875.51996},{"sentences":[{"text":"worries,","start":875.28503,"end":875.78503,"sentiment":"neutral","sentiment_score":0.08990561962127686}],"sentiment":"neutral","sentiment_score":0.08990561962127686,"channel":0,"num_words":1,"start":875.28503,"end":875.78503},{"sentences":[{"text":"spent","start":875.51996,"end":875.92,"sentiment":"neutral","sentiment_score":0.23801349103450775}],"sentiment":"neutral","sentiment_score":0.23801349103450775,"channel":1,"num_words":1,"start":875.51996,"end":875.92},{"sentences":[{"text":"Donna.","start":875.84503,"end":876.34503,"sentiment":"neutral","sentiment_score":0.18996423482894895}],"sentiment":"neutral","sentiment_score":0.18996423482894895,"channel":0,"num_words":1,"start":875.84503,"end":876.34503},{"sentences":[{"text":"on it.","start":875.92,"end":876.93994,"sentiment":"neutral","sentiment_score":0.29240497946739197}],"sentiment":"neutral","sentiment_score":0.29240497946739197,"channel":1,"num_words":2,"start":875.92,"end":876.93994},{"sentences":[{"text":"No.","start":876.885,"end":877.125,"sentiment":"neutral","sentiment_score":0.042491815984249115}],"sentiment":"neutral","sentiment_score":0.042491815984249115,"channel":0,"num_words":1,"start":876.885,"end":877.125},{"sentences":[{"text":"Thank","start":876.95996,"end":877.27997,"sentiment":"positive","sentiment_score":0.4140848815441131}],"sentiment":"positive","sentiment_score":0.4140848815441131,"channel":1,"num_words":1,"start":876.95996,"end":877.27997},{"sentences":[{"text":"No","start":877.125,"end":877.445,"sentiment":"neutral","sentiment_score":0.1873723566532135}],"sentiment":"neutral","sentiment_score":0.1873723566532135,"channel":0,"num_words":1,"start":877.125,"end":877.445},{"sentences":[{"text":"you.","start":877.27997,"end":877.77997,"sentiment":"neutral","sentiment_score":0.18984992802143097}],"sentiment":"neutral","sentiment_score":0.18984992802143097,"channel":1,"num_words":1,"start":877.27997,"end":877.77997},{"sentences":[{"text":"worries at all.","start":877.445,"end":878.245,"sentiment":"neutral","sentiment_score":0.12748213609059653},{"text":"If you need anything else in the meantime, don't hesitate to give me a call.","start":878.245,"end":881.43896,"sentiment":"neutral","sentiment_score":0.09863709037502606}],"sentiment":"neutral","sentiment_score":0.1034445979942878,"channel":0,"num_words":18,"start":877.445,"end":881.43896},{"sentences":[{"text":"Okay.","start":881.68,"end":882.18,"sentiment":"neutral","sentiment_score":0.2649717926979065},{"text":"Thanks.","start":882.39996,"end":882.88,"sentiment":"positive","sentiment_score":0.6350829601287842},{"text":"Thank you.","start":882.88,"end":883.7,"sentiment":"positive","sentiment_score":0.6498976349830627}],"sentiment":"positive","sentiment_score":0.549962505698204,"channel":1,"num_words":4,"start":881.68,"end":883.7},{"sentences":[{"text":"Alright.","start":883.35895,"end":883.85895,"sentiment":"positive","sentiment_score":0.3448754549026489}],"sentiment":"positive","sentiment_score":0.3448754549026489,"channel":0,"num_words":1,"start":883.35895,"end":883.85895},{"sentences":[{"text":"Bye.","start":883.83997,"end":884.24,"sentiment":"neutral","sentiment_score":0.2804853916168213}],"sentiment":"neutral","sentiment_score":0.2804853916168213,"channel":1,"num_words":1,"start":883.83997,"end":884.24},{"sentences":[{"text":"Thanks.","start":883.91895,"end":884.41895,"sentiment":"positive","sentiment_score":0.5150409936904907}],"sentiment":"positive","sentiment_score":0.5150409936904907,"channel":0,"num_words":1,"start":883.91895,"end":884.41895},{"sentences":[{"text":"Bye, Veronica.","start":884.24,"end":884.98,"sentiment":"neutral","sentiment_score":0.2959815114736557}],"sentiment":"neutral","sentiment_score":0.2959815114736557,"channel":1,"num_words":2,"start":884.24,"end":884.98},{"sentences":[{"text":"Bye.","start":884.639,"end":885.139,"sentiment":"neutral","sentiment_score":0.19122372567653656},{"text":"Bye.","start":885.67896,"end":886.17896,"sentiment":"neutral","sentiment_score":0.17726926505565643}],"sentiment":"neutral","sentiment_score":0.1842464953660965,"channel":0,"num_words":2,"start":884.639,"end":886.17896},{"sentences":[{"text":"Thanks.","start":885.68,"end":886.18,"sentiment":"neutral","sentiment_score":-0.1221884861588478}],"sentiment":"neutral","sentiment_score":-0.1221884861588478,"channel":1,"num_words":1,"start":885.68,"end":886.18}]},"summary":{"result":"success","short":"A customer named Veronica has had previous shoulder issues and has since resolved them. The representative confirms that both exclusions have been resolved and that medical records have been reviewed and removed. The process for removing a condition on Veronica's wrist is explained, and the agent assures her that the condition can be removed after a certain amount of time and that the process will be followed up if Veronica experiences further problems. The agent offers to schedule a follow-up appointment to review the condition and get a claim."},"intents":{"segments":[{"text":"I had you booked in for a little bit of a catch up. Should be pretty quick just following all the lengthy conversations I know you've had with me or back and forth. Yeah.","start_word":31,"end_word":64,"intents":[{"intent":"Follow conversations","confidence_score":0.057297684}]},{"text":"a a bit of a mix. So the good thing is that the shoulder exclusion has now been removed, which is fantastic.","start_word":156,"end_word":177,"intents":[{"intent":"Remove shoulder exclusion","confidence_score":0.0771117}]},{"text":"And so, basically, what they have identified is that one of the reports that he had said that your symptom in regards to your breast started on the 11/08/2021. So around 2021 was the first time he documented any symptoms in regards to the left and right wrist. Is that correct, Or does that sound about right? Oh, yes.","start_word":321,"end_word":379,"intents":[{"intent":"Investigate breast symptoms","confidence_score":0.0035918995}]},{"text":"Great things, shoulders removed. But, obviously, because you did have some symptoms before the application was submitted in 2023 and they got those reports, It is good because I would rather kind of rectifying things now and get it sorted and then look to review it and remove it in twelve and twenty four months' time than let's say we didn't find this.","start_word":733,"end_word":795,"intents":[{"intent":"Resolve shoulders","confidence_score":0.0046322118}]},{"text":"I will get Jack, my colleague, to triple check. But from what I can see, it looks like both shoulders, so you're good. But I will get Alright. Jack to put it in writing for you just to make sure because it looks like there's no shoulder exclusion, which is great. Yes.","start_word":1036,"end_word":1087,"intents":[{"intent":"Trigger shoulders","confidence_score":0.0016514919}]},{"text":"Jack to put it in writing for you just to make sure because it looks like there's no shoulder exclusion, which is great.","start_word":1064,"end_word":1086,"intents":[{"intent":"Confirm shoulder exclusion","confidence_score":0.062176507}]},{"text":"What so, yeah, basically, what would happen is it would only be right wrist, and that will be due to, like, the preexisting condition.","start_word":1128,"end_word":1151,"intents":[{"intent":"Clarify wrist condition","confidence_score":0.033308487}]},{"text":"Right wrist will be an exclusion, but in twelve months' time, we can look to review it, and that would be we can contact you and say, Yes.","start_word":1309,"end_word":1336,"intents":[{"intent":"Review wrist exclusion","confidence_score":0.08196869}]},{"text":"So if you're happy, I'll obviously speak to Jack, confirm the shoulders, and then go back to Neos and say that, yep. Obviously, this is the outcome from the medical reports, and that was correct. And then we'll review that in December time. Yes.","start_word":1564,"end_word":1607,"intents":[{"intent":"Review surgery results","confidence_score":0.004299006}]},{"text":"The good thing is is it is reviewable. Sometimes what they do, insurance is saying it's not reviewable. So no matter what time frame, it is not reviewable. So Yes.","start_word":1939,"end_word":1968,"intents":[{"intent":"Review insurance claims","confidence_score":0.017649656}]},{"text":"Is am am I when am I due for an annual review Mhmm. of, like, overall with the way that I'm still on track with my So everything?","start_word":2151,"end_word":2178,"intents":[{"intent":"Schedule annual review","confidence_score":0.12311047}]}]},"sentiments":{"segments":[{"text":"Good morning, Veronica from Financial.","start_word":0,"end_word":4,"sentiment":"positive","sentiment_score":0.4045540988445282},{"text":"How are you? Yeah.","start_word":5,"end_word":8,"sentiment":"neutral","sentiment_score":0.26804524660110474},{"text":"Good. Thanks. Good. I'm How are good.","start_word":9,"end_word":15,"sentiment":"positive","sentiment_score":0.598774790763855},{"text":"you?","start_word":16,"end_word":16,"sentiment":"neutral","sentiment_score":0.31655216217041016},{"text":"Yeah. I'm good. Thanks. Thanks for calling me back.","start_word":17,"end_word":25,"sentiment":"positive","sentiment_score":0.5519928932189941},{"text":"Yeah. That's okay. That's okay. I had you booked in for a little bit of a catch up. Should be pretty quick just following all the lengthy conversations I know you've had with me or back and forth. Yeah. Do you still have a moment for me? Yeah. Yes. K. Yeah. Yep. Yeah. I've got some I've got So them now, so that's okay.","start_word":26,"end_word":89,"sentiment":"neutral","sentiment_score":0.11072252690792084},{"text":"oh, beautiful.","start_word":90,"end_word":91,"sentiment":"positive","sentiment_score":0.5887278318405151},{"text":"Now I can obviously see here all the email trails and everything, and I know you've spoken to my colleague, Zach, and it's been a bit of a process back and forth. Yes. Yes. So and I know you had some issues getting in touch with Tracy, but we have got an outcome that I do wanna go through with you. So Yes.","start_word":92,"end_word":154,"sentiment":"neutral","sentiment_score":0.10874941945075987},{"text":"Thanks.","start_word":155,"end_word":155,"sentiment":"positive","sentiment_score":0.3718513250350952},{"text":"a a bit of a mix.","start_word":156,"end_word":161,"sentiment":"neutral","sentiment_score":0.12091229110956192},{"text":"So the good thing is that the shoulder exclusion has now been removed, which is fantastic.","start_word":162,"end_word":177,"sentiment":"positive","sentiment_score":0.35549139976501465},{"text":"So that's Both all of been them? sorted. Is The it shoulder. both west and right? Sorry. Just your shoulder. So you only had a shoulder exclusion, which they have removed. And I think it was just right, but, yes, both shoulders are fine.","start_word":178,"end_word":221,"sentiment":"neutral","sentiment_score":0.05426804721355438},{"text":"So that's all good.","start_word":222,"end_word":225,"sentiment":"positive","sentiment_score":0.35820138454437256},{"text":"Now Okay. So with you can see that both have both have been removed or yeah. Both are resolved. for shoulders. Yes. So shoulder I exclusion has been removed. I okay. can see which is great, which is what we wanted. Mhmm. I can see all the emails in regards to the wrist x the wrist the bilateral wrist. So with that, it's a little bit more convoluted. So, obviously, I can see that Neos have requested medical reports and I believe through doctor Kyle Koblowski, if that Yes. rings a bell. Yep. Yes. And so, basically, what they have identified is that one of the reports that he had said that your symptom in regards to your breast started on the 11/08/2021. So around 2021 was the first time he documented any symptoms in regards to the left and right wrist. Is that correct, Or does that sound about right? Oh, yes. Yes. Yes. Yep. So what basically Oh, yes. That's correct. It is. Yes. So I was getting yeah. the miles. That's right. Yes. I remember Yeah. that So conversation with him. yeah.","start_word":226,"end_word":410,"sentiment":"neutral","sentiment_score":0.03170013973439062},{"text":"Perfect.","start_word":411,"end_word":411,"sentiment":"positive","sentiment_score":0.5016928911209106},{"text":"So, basically, because you had symptoms on the wrist before we submitted the original application to apply for your knee of cover in 2023. So because that was a preexisting condition, NEOS have gone through the original application that we submitted in 2023 and found that the risk was not mentioned anywhere. Okay. So, basically, what I have said that if the risks were mentioned, Mhmm. the the terms of the contract from 2023 would have been risk exclusion for both both wrists as Yes. well as the shoulder. So they have Oh, basically okay. said that that would have been the outcome if Mhmm. the risks were disclosed. Mhmm. So, basically, now they are saying that from where things are right now, because they obviously have all the medical reports, is that the shoulders, like I said, yeah, that has been removed, and that's all good. So what would be the outcome right now is that they would apply a right wrist wrist exclusion and a left wrist exclusion for the time being because of the carpal tunnel syndrome. Now what they have said is that because, obviously, surgery was at different times and one was more severe than the other, they Mhmm. are reviewable. So kind of similar to the shoulder that after a certain amount of time, they are happy to look at it, especially now when you don't have any symptoms or issues with it anymore, which is correct. Yes. Sorry.","start_word":412,"end_word":656,"sentiment":"neutral","sentiment_score":0.052579667419195175},{"text":"What they have said is that on the right wrist, they would be happy to look at it after twelve months, so not too long. With the left wrist, they are happy to look at it after twenty four months.","start_word":657,"end_word":696,"sentiment":"positive","sentiment_score":0.33800649270415306},{"text":"So a little bit longer for that one. Which one's the left? The left. Yes. Yep. Does that make sense, Donna? Yes. Yeah. Yeah. So, It does. yeah, so so, basically, it's one of those things.","start_word":697,"end_word":732,"sentiment":"neutral","sentiment_score":0.04626142978668213},{"text":"Great things, shoulders removed.","start_word":733,"end_word":736,"sentiment":"positive","sentiment_score":0.3991699814796448},{"text":"But, obviously, because you did have some symptoms before the application was submitted in 2023 and they got those reports, It is good because I would rather kind of rectifying things now and get it sorted and then look to review it and remove it in twelve and twenty four months' time than let's say we didn't find this. And then let's say you were to go on claim and needed to claim on your wrist, let's say, in two years' time when when the wrist can be removed, everything, let's say you needed to go on claim in two years, and Mhmm. they could have been potentially said, well, you didn't disclose anything, so therefore, we're not gonna pay it. So it Okay.","start_word":737,"end_word":860,"sentiment":"neutral","sentiment_score":0.05227690562605858},{"text":"is good that we have found it now, even though it seems a little bit painful. It is good because we want all the information so that we can make sure there's no, like, nondisclosure or or different information.","start_word":861,"end_word":899,"sentiment":"positive","sentiment_score":0.3653652369976044},{"text":"Does that make Mhmm. sense, Donna? Yes. Yeah. So Yep. yep. It does. Yeah. So Yeah. so what do I do? I have to get a which which doctor reviews the symptoms? Or you just do this you do the review in twelve months. Correct. Say, Yep. have I had So any medical yep. And what if I, like Correct. what if I'm cycling and I do break and shatter my wrist, then it's not covered. Is that right? I don't get any insurance cover for that while I'm off work. Correct. So right now, what would happen, if something happened to your shoulder, you're fine because that one has been removed. Is that If anything both shoulders happens or you can't confirm that? it says here that a shoulder has been reviewed and removed. Sorry. I will get Jack, my colleague, to triple check. But from what I can see, it looks like both shoulders, so you're good. But I will get Alright. Jack to put it in writing for you just to make sure because it looks like there's no shoulder exclusion, which is great. Yes. So they are Yes. I guess just if you can you yes. can put in there to make it more specific, Correct. but it's left and right. Just you don't Correct. wanna have this. Yeah. No. Thank you. No. Sorry. What so, yeah, basically, what would happen is it would only be right wrist, and that will be due to, like, the preexisting condition. So if, let's say, you have a car accident Mhmm. and your wrist gets injured during the car accident, that Yes. would have happened to anybody, right, irrespective Yes. of your preexisting condition, then you're covered. So it's more Oh, in I regards see. to the preexisting condition. Oh, So, yes. So then if I was cycling and broke my wrist and it shattered, then exactly, that would if be that's covered as well because it could happen to anyone riding the bike. correct. So if that is completely unrelated to the preexisting Oh, yes. condition, Oh, yeah. That's fine. Yes. Yeah. Sorry. It is a little it gets a little bit messy. But the good thing is, like I said, shoulders is removed. Now I'll like I said, I'll get Jack to put it in writing for you just to make sure it's both shoulders. I believe so, but I want to triple check for sure. Right wrist will be an exclusion, but in twelve months' time, we can look to review it, and that would be we can contact you and say, Yes. hey. Do you have any issues? Do you still don't have any symptoms? And then we can kind of go through the questionnaire, look to get that removed. And then the left wrist would then be in twenty four months' time. We could do the same process. So the Yeah.","start_word":900,"end_word":1386,"sentiment":"neutral","sentiment_score":0.0186479586947258},{"text":"good thing Sure.","start_word":1387,"end_word":1389,"sentiment":"positive","sentiment_score":0.33334577083587646},{"text":"is that we can renew them at different time. So, Yes. obviously, we wanna Yeah. make sure I understand. we get rid of them as soon Yeah. as possible. That's fine. Yeah. Okay. Do you have any questions in regards to any of that, Donna? No. No. No? That's fine. Okay. Yeah. Okay. That's Perfect. yeah. No. That's fine. I can't That see. makes sense. Yeah. They're they're fixed from the surgery did well, but I understand Yeah. there's red tape Yeah. and that's fine. Yeah. And I did speak to other insurers as well just to make sure it was kind of fair terms as well, and other Yes. insurers I have spoken to have said the same time frame. So Yeah.","start_word":1390,"end_word":1512,"sentiment":"neutral","sentiment_score":0.023488909006118774},{"text":"it's Great. like a standard across the board. It's not like harder than anyone else. It's kind of the same.","start_word":1513,"end_word":1532,"sentiment":"positive","sentiment_score":0.5571728348731995},{"text":"Yep. So like you Yes. said, the Okay. good thing is you've had surgery, and you don't have any issues, which is which is the main thing. Yes. Yep. Yep.","start_word":1533,"end_word":1562,"sentiment":"neutral","sentiment_score":0.2500770092010498},{"text":"Perfect.","start_word":1563,"end_word":1563,"sentiment":"positive","sentiment_score":0.43306344747543335},{"text":"So if you're happy, I'll obviously speak to Jack, confirm the shoulders, and then go back to Neos and say that, yep. Obviously, this is the outcome from the medical reports, and that was correct. And then we'll review that in December time. Yes. Yep. Okay. What happens, like, if I do what happens if I do fall off my bike in that time next to twelve months, two years, and then I get aches and pains after having surgery and fixing it? How does that work with the health? So it would depend on how it's assessed. So it would Yeah. be a little Yep. bit of a gray a gray area. So if something were Yes. to happen and you need Yes. to, just call me, and I will try my best to speak to Nios to try to get it. It would just be dependent on let's say, you do have a bike accident.","start_word":1564,"end_word":1720,"sentiment":"neutral","sentiment_score":0.0311198215931654},{"text":"And because of the preexisting right carpal tunnel syndrome, even though it's fine now, that is causing an aggravation to everything and flaring things up, then Neos could say, well, the issues you are having right now stems from that issue, so they might not cover you.","start_word":1721,"end_word":1767,"sentiment":"negative","sentiment_score":-0.4380267262458801},{"text":"Oh, okay. So it kind of it it is a bit I didn't of a wait gray area. a couple of years. Yeah. Yeah.","start_word":1768,"end_word":1791,"sentiment":"neutral","sentiment_score":-0.1360737383365631},{"text":"But, Okay hopefully, everything is all good for you.","start_word":1792,"end_word":1800,"sentiment":"positive","sentiment_score":0.3451560437679291},{"text":"And like I said, if you have any issues or anything were to happen, irrespective of how, just call me and tell me everything, and then I will go to Neos then. and try through to obviously make sure that we get you the claim if we if we can. But, Yeah. yeah, just Okay. so that you you Yeah. yeah. It's hard because I work here as a new job using you know, from your needs, their hands Yes. to work with. Yes. And, yeah, and I love to buy credit, but I'm just waiting for that clearance because I don't wanna do anything. Yes. Okay. Alright then. That's fine. Yeah. Yeah. So it's Okay. one of those one of those things. Any preexisting conditions, they will exclude because, obviously, there's a higher probability of something happening. The good thing is is it is reviewable. Sometimes what they do, insurance is saying it's not reviewable. So no matter what time frame, it is not reviewable. So Yes.","start_word":1801,"end_word":1968,"sentiment":"neutral","sentiment_score":-0.025957021862268448},{"text":"the good thing is that they have said that they're happy to look at it.","start_word":1969,"end_word":1983,"sentiment":"positive","sentiment_score":0.5309216976165771},{"text":"Obviously, given you're not gonna have a flare up during, you know, this period of time while it is reviewable.","start_word":1984,"end_word":2003,"sentiment":"neutral","sentiment_score":0.2578279674053192},{"text":"So Yes. as long as you don't have any issues with with the risk, then they'll be happy to look at it.","start_word":2004,"end_word":2025,"sentiment":"positive","sentiment_score":0.34983694553375244},{"text":"Yeah. Yep. Yep. Okay. Alright then.","start_word":2026,"end_word":2031,"sentiment":"neutral","sentiment_score":0.1470859944820404},{"text":"Thank you.","start_word":2032,"end_word":2033,"sentiment":"positive","sentiment_score":0.4017663896083832},{"text":"No worries. Thanks. And I know it's been a bit tedious for you, Donna, so thanks for your patience with meals. Sometimes insurers, they get like that, and they obviously, they're trying to assess risk. And because once because the good thing with your insurance is because it is underwritten.","start_word":2034,"end_word":2083,"sentiment":"neutral","sentiment_score":0.07715223014354705},{"text":"So it can get a bit tedious with the process, but then the good thing is that once they have the terms offered, they've been locked in for you. So it gives you more of that guarantee, and that's what makes, obviously, the cover a bit more comprehensive for you.","start_word":2084,"end_word":2133,"sentiment":"positive","sentiment_score":0.43736380338668823},{"text":"Yep. Okay then. Yep. Alright. No worries, Donna. Do you have any other questions for me? Yeah. Is am am I when am I due for an annual review Mhmm. of, like, overall with the way that I'm still on track with my So everything? on Yeah. yeah. You see by everything? Sorry. I can see here that your ad review is coming up. Let me see. In mid August. So probably Okay. within, yeah, a couple of weeks or so, we will give you a call for you probably around the August 12, if that kind of works for you. We'll give you I'm actually a call. heading I'm heading overseas for five weeks then. Lovely. When will you be back? Yeah. Yeah. September 16. September Fifteenth. 16. When do you leave? I still leave on the, I think, on the August 13. '13. Would you prefer to have it before you go or when you come back? It's completely up to you. Oh, okay. Yes. Maybe before I go, if that's Before okay. you go? Yeah. Of course. If you have your calendar, I can get you booked in now and I have you on the phone, or I can get my colleague, Whitlam, to call you maybe, like, the first week of August Yeah. when you maybe have a bit more certainty on time frame. It's up to Yeah. you. I think that'll be better. Yep.","start_word":2134,"end_word":2372,"sentiment":"neutral","sentiment_score":0.0581485703587532},{"text":"Thank you.","start_word":2373,"end_word":2374,"sentiment":"positive","sentiment_score":0.353254497051239},{"text":"Okay. I will get Whitlam to call you about that first week of August, and we'll tryna Yes. get that booked in and sorted before you go on your lovely holiday. Yeah.","start_word":2375,"end_word":2406,"sentiment":"neutral","sentiment_score":0.2508448660373688},{"text":"Great.","start_word":2407,"end_word":2407,"sentiment":"positive","sentiment_score":0.4310790300369262},{"text":"Okay then.","start_word":2408,"end_word":2409,"sentiment":"neutral","sentiment_score":0.17293278872966766},{"text":"Thanks for clarifying today. Appreciate it and No no the time worries, spent Donna.","start_word":2410,"end_word":2423,"sentiment":"positive","sentiment_score":0.5079323053359985},{"text":"on it. No. Thank No you. worries at all. If you need anything else in the meantime, don't hesitate to give me a call. Okay.","start_word":2424,"end_word":2448,"sentiment":"neutral","sentiment_score":0.14076337218284607},{"text":"Thanks. Thank you. Alright.","start_word":2449,"end_word":2452,"sentiment":"positive","sentiment_score":0.5275751352310181},{"text":"Bye.","start_word":2453,"end_word":2453,"sentiment":"neutral","sentiment_score":0.2804853916168213},{"text":"Thanks.","start_word":2454,"end_word":2454,"sentiment":"positive","sentiment_score":0.5150409936904907},{"text":"Bye, Veronica. Bye. Bye.","start_word":2455,"end_word":2458,"sentiment":"neutral","sentiment_score":0.2401140183210373},{"text":"Thanks.","start_word":2459,"end_word":2459,"sentiment":"positive","sentiment_score":0.605607271194458}],"average":{"sentiment":"neutral","sentiment_score":0.07927056649741103}}}}