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Tom. Hello, Melissa. How how are you? Yes. I got no Internet.\n\nMy service provider, Vocus, decided to send me out a new NTV box because I did an upgrade of speed to just double check all the routers that are coming through. And it's it's not working. And these yeah. But these new LED boxes, once you put them in and you screw the cable in, it doesn't allow you to screw the cable out so you can put the other back in. No.\n\nThey no. No. They'll be coming they're gonna there's an appointment for them to come in tomorrow. I don't know why, but I don't know. Just yeah.\n\nAnyway, it is what it is. So I just gotta wait. Alright. Let's just I'll let you know. So, yeah, I'm not if you need to talk to me, just give me a call.\n\nYeah. Oh my god. Alright, Melissa. I'll talk to you after. Thank you.\n\nBye. Yeah. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Tom.","start":1.8399999,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.16310414671897888},{"text":"Hello, Melissa.","start":4.16,"end":5.14,"sentiment":"neutral","sentiment_score":0.3130008578300476},{"text":"How how are you?","start":5.3599997,"end":6.5,"sentiment":"positive","sentiment_score":0.36893802136182785},{"text":"Yes.","start":9.92,"end":10.32,"sentiment":"neutral","sentiment_score":0.03319045901298523},{"text":"I got no Internet.","start":10.32,"end":11.38,"sentiment":"neutral","sentiment_score":-0.13997432217001915}],"sentiment":"neutral","sentiment_score":0.14625040499063638,"num_words":13,"start":1.8399999,"end":11.38},{"sentences":[{"text":"My service provider, Vocus, decided to send me out a new NTV box because I did an upgrade of speed to just double check all the routers that are coming through.","start":11.759999,"end":22.285,"sentiment":"neutral","sentiment_score":-0.018856852044982296},{"text":"And it's it's not working.","start":23.305,"end":25.005001,"sentiment":"neutral","sentiment_score":-0.19163857847452165},{"text":"And these yeah.","start":26.41,"end":29.85,"sentiment":"neutral","sentiment_score":-0.034784177939097084},{"text":"But these new LED boxes, once you put them in and you screw the cable in, it doesn't allow you to screw the cable out so you can put the other back in.","start":29.85,"end":38.11,"sentiment":"neutral","sentiment_score":-0.2306435521353375},{"text":"No.","start":44.795002,"end":44.955,"sentiment":"neutral","sentiment_score":-0.20120197534561157}],"sentiment":"neutral","sentiment_score":-0.12958283610131643,"num_words":73,"start":11.759999,"end":44.955},{"sentences":[{"text":"They no.","start":44.955,"end":46.155,"sentiment":"neutral","sentiment_score":-0.1788594201207161},{"text":"No.","start":46.155,"end":46.315002,"sentiment":"neutral","sentiment_score":-0.22855103015899655},{"text":"They'll be coming they're gonna there's an appointment for them to come in tomorrow.","start":46.315002,"end":49.595,"sentiment":"neutral","sentiment_score":-0.1846756072981017},{"text":"I don't know why, but I don't know.","start":49.595,"end":51.115,"sentiment":"neutral","sentiment_score":-0.22035717777907848},{"text":"Just yeah.","start":51.115,"end":51.995003,"sentiment":"neutral","sentiment_score":-0.1441812738776207}],"sentiment":"neutral","sentiment_score":-0.1934425312059897,"num_words":27,"start":44.955,"end":51.995003},{"sentences":[{"text":"Anyway, it is what it is.","start":51.995003,"end":53.19,"sentiment":"neutral","sentiment_score":-0.06162793003022671},{"text":"So I just gotta wait.","start":56.309998,"end":57.449997,"sentiment":"neutral","sentiment_score":-0.021006542071700097},{"text":"Alright.","start":58.149998,"end":58.629997,"sentiment":"neutral","sentiment_score":0.027352001518011093},{"text":"Let's just I'll let you know.","start":58.629997,"end":59.67,"sentiment":"neutral","sentiment_score":0.04200379177927971},{"text":"So, yeah, I'm not if you need to talk to me, just give me a call.","start":59.67,"end":62.89,"sentiment":"neutral","sentiment_score":-0.04528206423856318}],"sentiment":"neutral","sentiment_score":-0.027057016651858303,"num_words":34,"start":51.995003,"end":62.89},{"sentences":[{"text":"Yeah.","start":67.27,"end":67.77,"sentiment":"neutral","sentiment_score":0.0692095160484314},{"text":"Oh my god.","start":68.15,"end":68.865,"sentiment":"neutral","sentiment_score":0.06948116794228554},{"text":"Alright, Melissa.","start":69.825,"end":70.625,"sentiment":"neutral","sentiment_score":0.11355450004339218},{"text":"I'll talk to you after.","start":70.625,"end":71.505,"sentiment":"neutral","sentiment_score":0.1128926157951355},{"text":"Thank you.","start":71.505,"end":72.244995,"sentiment":"positive","sentiment_score":0.3404479920864105}],"sentiment":"neutral","sentiment_score":0.13462469870081314,"num_words":13,"start":67.27,"end":72.244995},{"sentences":[{"text":"Bye.","start":74.225,"end":74.625,"sentiment":"neutral","sentiment_score":0.11614969372749329},{"text":"Yeah.","start":74.625,"end":74.945,"sentiment":"neutral","sentiment_score":0.09078940749168396},{"text":"Bye.","start":74.945,"end":75.445,"sentiment":"neutral","sentiment_score":0.05751878023147583}],"sentiment":"neutral","sentiment_score":0.0881526271502177,"num_words":3,"start":74.225,"end":75.445}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi,\n\nChannel 1: Hi,\n\nChannel 0: Dom.\n\nChannel 1: Tom. Hello, Melissa.\n\nChannel 0: You're\n\nChannel 1: How how are you?\n\nChannel 0: I'm good. You're offline.\n\nChannel 1: Yes. I got no Internet. My service provider, Vocus, decided to send me out a new NTV box because I did an upgrade of speed to just double check all the routers that are coming through. And\n\nChannel 0: Oh,\n\nChannel 1: it's\n\nChannel 0: okay.\n\nChannel 1: it's not working.\n\nChannel 0: So\n\nChannel 1: And\n\nChannel 0: you\n\nChannel 1: these\n\nChannel 0: need Maureen?\n\nChannel 1: yeah. But these new LED boxes, once you put them in and you screw the cable in, it doesn't allow you to screw the cable out so you can put the other back in.\n\nChannel 0: So if this will be, like, hours?\n\nChannel 1: No. They no. No. They'll be coming they're gonna there's an appointment for them to come in tomorrow. I don't know why, but I don't know.\n\nJust yeah. Anyway, it is what it is.\n\nChannel 0: Alright.\n\nChannel 1: So I just gotta wait. Alright. Let's just I'll let you know. So, yeah, I'm not if you need to talk to me, just give me a call.\n\nChannel 0: Yeah. Sure, Dom. I will also let the other girls.\n\nChannel 1: Yeah. Oh my god. Alright, Melissa. I'll talk to you after. Thank you.\n\nChannel 0: Thank you, Dom. Bye bye.\n\nChannel 1: Bye. Yeah. 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They are unsure of the exact steps to take and the agent offers to help. The customer agrees to a follow-up appointment for the next day and the agent instructs them to call if needed."},"intents":{"segments":[{"text":"My service provider, Vocus, decided to send me out a new NTV box because I did an upgrade of speed to just double check all the routers that are coming through.","start_word":20,"end_word":50,"intents":[{"intent":"Schedule router repair","confidence_score":0.0061191875}]}]},"sentiments":{"segments":[{"text":"Hi, Dom. Hi, Tom. Hello, Melissa.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.1939152479171753},{"text":"You're How how are you? I'm good.","start_word":6,"end_word":12,"sentiment":"positive","sentiment_score":0.4489144682884216},{"text":"You're offline. Yes. I got no Internet. My service provider, Vocus, decided to send me out a new NTV box because I did an upgrade of speed to just double check all the routers that are coming through. And Oh, it's okay. it's not working. So And you these need Maureen? yeah. But these new LED boxes, once you put them in and you screw the cable in, it doesn't allow you to screw the cable out so you can put the other back in. So if this will be, like, hours? No. They no. No. They'll be coming they're gonna there's an appointment for them to come in tomorrow. I don't know why, but I don't know. Just yeah. Anyway, it is what it is. Alright. So I just gotta wait. Alright. Let's just I'll let you know. So, yeah, I'm not if you need to talk to me, just give me a call. Yeah. Sure, Dom. I will also let the other girls. Yeah. Oh my god. Alright, Melissa. I'll talk to you after. Thank you. Thank you, Dom. Bye bye. Bye. Yeah. Bye.","start_word":13,"end_word":198,"sentiment":"neutral","sentiment_score":-0.05378592014312744}],"average":{"sentiment":"neutral","sentiment_score":-0.022715593475142334}}}}