{"metadata":{"transaction_key":"deprecated","request_id":"01a031e1-6279-7910-aa8b-c835ba9ca3ff","sha256":"28e4a0cfca89744076d2923894addb023752291390c810983be21cb5657eed12","created":"2026-08-24T03:47:30.754Z","duration":77.327934,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":225,"output_tokens":57},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":256,"output_tokens":256},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":256,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Hello. Good afternoon. This is Maureen from Airtel tech support. Am I speaking with Zee Peng? Yeah. Yeah. Am I speaking with Zee Peng? Yeah. I just wanted to update you regarding your order that we have successfully activated the service at the address. But we just wanted to confirm, would you be needing a router or you already have one? Okay. May I know the make and model of it for us to check if it's compatible with the service? You already spoke with other representatives before me? Okay. So what I'm going to do is I'll send you the confirmation email, SMS confirmation, and instruction on how to set up your router. Then just give us a callback if you need assistance or there's any issues. Mhmm. Okay then. We'll send it shortly. Bye. Thank you.","confidence":0.9980469,"words":[{"word":"yes","start":2.8,"end":3.04,"confidence":0.99560547,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.11682459712028503},{"word":"hello","start":3.04,"end":3.54,"confidence":0.99316406,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.15457651019096377},{"word":"good","start":3.9199998,"end":4.16,"confidence":0.97265625,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4372944235801697},{"word":"afternoon","start":4.16,"end":4.66,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.3688312768936157},{"word":"this","start":4.72,"end":4.96,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.2778196632862091},{"word":"is","start":4.96,"end":5.12,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2404239922761917},{"word":"maureen","start":5.12,"end":5.62,"confidence":0.87353516,"punctuated_word":"Maureen","sentiment":"neutral","sentiment_score":0.3092823922634125},{"word":"from","start":5.7599998,"end":6.16,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.2446608394384384},{"word":"airtel","start":6.16,"end":6.66,"confidence":0.8201497,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.197899267077446},{"word":"tech","start":6.72,"end":7.04,"confidence":0.93408203,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.24841730296611783},{"word":"support","start":7.04,"end":7.54,"confidence":0.99853516,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.27873939275741577},{"word":"am","start":7.8399997,"end":8.08,"confidence":0.9951172,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":0.12425315380096436},{"word":"i","start":8.08,"end":8.24,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06793281435966492},{"word":"speaking","start":8.24,"end":8.559999,"confidence":1.0,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.04241397976875305},{"word":"with","start":8.559999,"end":8.88,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.06903204321861267},{"word":"zee","start":8.88,"end":9.28,"confidence":0.62646484,"punctuated_word":"Zee","sentiment":"neutral","sentiment_score":0.08032134175300598},{"word":"peng","start":9.28,"end":9.78,"confidence":0.71362305,"punctuated_word":"Peng?","sentiment":"neutral","sentiment_score":0.09436707198619844},{"word":"yeah","start":9.84,"end":10.34,"confidence":0.7480469,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.20874519646167755},{"word":"yeah","start":12.08,"end":12.48,"confidence":0.9020996,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.16765615344047546},{"word":"am","start":12.48,"end":12.639999,"confidence":0.9980469,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":0.0613611564040184},{"word":"i","start":12.639999,"end":12.88,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07108058035373688},{"word":"speaking","start":12.88,"end":13.12,"confidence":1.0,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.032049696892499924},{"word":"with","start":13.12,"end":13.44,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.0718492865562439},{"word":"zee","start":13.44,"end":13.92,"confidence":0.9946289,"punctuated_word":"Zee","sentiment":"neutral","sentiment_score":0.07636719942092896},{"word":"peng","start":13.92,"end":14.42,"confidence":0.9941406,"punctuated_word":"Peng?","sentiment":"neutral","sentiment_score":0.11388116329908372},{"word":"yeah","start":15.945,"end":16.105,"confidence":0.7687988,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.14516577124595642},{"word":"i","start":16.105,"end":16.425,"confidence":0.9863281,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.16291192173957825},{"word":"just","start":16.425,"end":16.585,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.19619441032409668},{"word":"wanted","start":16.585,"end":16.904999,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.1763020008802414},{"word":"to","start":16.904999,"end":17.404999,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2399027794599533},{"word":"update","start":18.185,"end":18.585,"confidence":0.94189453,"punctuated_word":"update","sentiment":"neutral","sentiment_score":0.3190631568431854},{"word":"you","start":18.585,"end":18.824999,"confidence":0.9941406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.17821142077445984},{"word":"regarding","start":18.824999,"end":19.305,"confidence":1.0,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.19536025822162628},{"word":"your","start":19.305,"end":19.545,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2648310661315918},{"word":"order","start":19.545,"end":19.945,"confidence":1.0,"punctuated_word":"order","sentiment":"positive","sentiment_score":0.37495195865631104},{"word":"that","start":19.945,"end":20.105,"confidence":0.7583008,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.27938053011894226},{"word":"we","start":20.105,"end":20.605,"confidence":0.99902344,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.3492318093776703},{"word":"have","start":20.985,"end":21.145,"confidence":0.99902344,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.35256096720695496},{"word":"successfully","start":21.145,"end":21.645,"confidence":1.0,"punctuated_word":"successfully","sentiment":"positive","sentiment_score":0.467417448759079},{"word":"activated","start":21.865,"end":22.345,"confidence":1.0,"punctuated_word":"activated","sentiment":"positive","sentiment_score":0.475155770778656},{"word":"the","start":22.345,"end":22.505,"confidence":0.9838867,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.35942307114601135},{"word":"service","start":22.505,"end":22.824999,"confidence":0.9980469,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.29686474800109863},{"word":"at","start":22.824999,"end":22.985,"confidence":0.9970703,"punctuated_word":"at","sentiment":"positive","sentiment_score":0.3549135625362396},{"word":"the","start":22.985,"end":23.145,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.29463598132133484},{"word":"address","start":23.145,"end":23.645,"confidence":0.8317871,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":0.2203875333070755},{"word":"but","start":23.865,"end":24.185,"confidence":0.9970703,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.11623843014240264},{"word":"we","start":24.185,"end":24.345,"confidence":0.9277344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0942164808511734},{"word":"just","start":24.345,"end":24.505,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07774984836578369},{"word":"wanted","start":24.505,"end":24.825,"confidence":0.99902344,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.08730973303318024},{"word":"to","start":24.825,"end":24.985,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11135168373584747},{"word":"confirm","start":24.985,"end":25.485,"confidence":0.8652344,"punctuated_word":"confirm,","sentiment":"neutral","sentiment_score":0.061529818922281265},{"word":"would","start":25.865,"end":26.105,"confidence":0.92089844,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.04343682155013085},{"word":"you","start":26.105,"end":26.265,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06793145835399628},{"word":"be","start":26.265,"end":26.345,"confidence":0.9921875,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.057583414018154144},{"word":"needing","start":26.345,"end":26.744999,"confidence":1.0,"punctuated_word":"needing","sentiment":"neutral","sentiment_score":0.05826129391789436},{"word":"a","start":26.744999,"end":26.904999,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.028251685202121735},{"word":"router","start":26.904999,"end":27.305,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.06093347817659378},{"word":"or","start":27.305,"end":27.544998,"confidence":0.65185547,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.04565196856856346},{"word":"you","start":27.544998,"end":27.785,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06561540067195892},{"word":"already","start":27.785,"end":28.185,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.08070740848779678},{"word":"have","start":28.185,"end":28.41,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.06257577240467072},{"word":"one","start":32.25,"end":32.73,"confidence":0.99902344,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":0.044675830751657486},{"word":"okay","start":32.73,"end":33.23,"confidence":0.9055176,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05762636661529541},{"word":"may","start":33.29,"end":33.45,"confidence":0.9658203,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.03428938239812851},{"word":"i","start":33.45,"end":33.53,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.036223024129867554},{"word":"know","start":33.53,"end":33.77,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.03210717812180519},{"word":"the","start":33.77,"end":33.93,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.020750652998685837},{"word":"make","start":33.93,"end":34.17,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.038486942648887634},{"word":"and","start":34.17,"end":34.33,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03263910859823227},{"word":"model","start":34.33,"end":34.65,"confidence":1.0,"punctuated_word":"model","sentiment":"neutral","sentiment_score":0.028674520552158356},{"word":"of","start":34.65,"end":34.809998,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.04248761385679245},{"word":"it","start":34.809998,"end":35.309998,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.03848948702216149},{"word":"for","start":35.45,"end":35.69,"confidence":0.41064453,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0388980507850647},{"word":"us","start":35.69,"end":35.77,"confidence":0.9941406,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.05291003733873367},{"word":"to","start":35.77,"end":35.93,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.044811926782131195},{"word":"check","start":35.93,"end":36.17,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.03298689424991608},{"word":"if","start":36.17,"end":36.25,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.026850994676351547},{"word":"it's","start":36.25,"end":36.65,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.04231956601142883},{"word":"compatible","start":36.65,"end":37.15,"confidence":1.0,"punctuated_word":"compatible","sentiment":"neutral","sentiment_score":0.036063238978385925},{"word":"with","start":37.21,"end":37.45,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.06860002130270004},{"word":"the","start":37.45,"end":37.61,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06677965074777603},{"word":"service","start":37.61,"end":38.11,"confidence":0.9941406,"punctuated_word":"service?","sentiment":"neutral","sentiment_score":0.06293077766895294},{"word":"you","start":46.315002,"end":46.555,"confidence":0.35913086,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.019509412348270416},{"word":"already","start":46.555,"end":47.055,"confidence":0.99609375,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.03323836252093315},{"word":"spoke","start":47.115,"end":47.435,"confidence":1.0,"punctuated_word":"spoke","sentiment":"neutral","sentiment_score":0.021129559725522995},{"word":"with","start":47.435,"end":47.835,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.023105572909116745},{"word":"other","start":47.835,"end":48.155,"confidence":0.65234375,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.023200660943984985},{"word":"representatives","start":48.155,"end":48.655,"confidence":0.7739258,"punctuated_word":"representatives","sentiment":"neutral","sentiment_score":0.012996744364500046},{"word":"before","start":49.115,"end":49.435,"confidence":0.99902344,"punctuated_word":"before","sentiment":"neutral","sentiment_score":0.006178949028253555},{"word":"me","start":49.435,"end":49.935,"confidence":0.9885254,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":0.022076429799199104},{"word":"okay","start":52.155,"end":52.655,"confidence":0.94873047,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1300414353609085},{"word":"so","start":53.115,"end":53.275,"confidence":0.95947266,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.13117001950740814},{"word":"what","start":53.275,"end":53.515,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.17261561751365662},{"word":"i'm","start":53.515,"end":53.675,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.15531018376350403},{"word":"going","start":53.675,"end":53.995003,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.20687781274318695},{"word":"to","start":53.995003,"end":54.155,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.20174112915992737},{"word":"do","start":54.155,"end":54.475,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.19470982253551483},{"word":"is","start":54.475,"end":54.975,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.17972777783870697},{"word":"i'll","start":55.355,"end":55.675,"confidence":0.9421387,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.2092052549123764},{"word":"send","start":55.675,"end":55.915,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.18698622286319733},{"word":"you","start":55.915,"end":56.235,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.19354207813739777},{"word":"the","start":56.235,"end":56.735,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.22053121030330655},{"word":"confirmation","start":57.43,"end":57.93,"confidence":0.9980469,"punctuated_word":"confirmation","sentiment":"neutral","sentiment_score":0.15733309090137482},{"word":"email","start":58.07,"end":58.57,"confidence":0.7751465,"punctuated_word":"email,","sentiment":"neutral","sentiment_score":0.16240984201431274},{"word":"sms","start":59.27,"end":59.75,"confidence":0.9760742,"punctuated_word":"SMS","sentiment":"neutral","sentiment_score":0.15769155323505402},{"word":"confirmation","start":59.75,"end":60.25,"confidence":0.79907227,"punctuated_word":"confirmation,","sentiment":"neutral","sentiment_score":0.20578619837760925},{"word":"and","start":60.47,"end":60.97,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.24336546659469604},{"word":"instruction","start":61.59,"end":62.09,"confidence":0.5131836,"punctuated_word":"instruction","sentiment":"neutral","sentiment_score":0.18863224983215332},{"word":"on","start":62.23,"end":62.31,"confidence":0.9902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.17097416520118713},{"word":"how","start":62.31,"end":62.55,"confidence":1.0,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.1842617690563202},{"word":"to","start":62.55,"end":62.63,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.22731944918632507},{"word":"set","start":62.63,"end":62.870003,"confidence":0.9951172,"punctuated_word":"set","sentiment":"neutral","sentiment_score":0.20911970734596252},{"word":"up","start":62.870003,"end":63.03,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.1848645955324173},{"word":"your","start":63.03,"end":63.350002,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2229246497154236},{"word":"router","start":63.350002,"end":63.850002,"confidence":0.90966797,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.16149568557739258},{"word":"then","start":64.23,"end":64.55,"confidence":0.9980469,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.13763636350631714},{"word":"just","start":64.55,"end":64.79,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.13872264325618744},{"word":"give","start":64.79,"end":64.95,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.1324855089187622},{"word":"us","start":64.95,"end":65.11,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.13108375668525696},{"word":"a","start":65.11,"end":65.19,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.13920646905899048},{"word":"callback","start":65.19,"end":65.590004,"confidence":0.9980469,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":0.0868549793958664},{"word":"if","start":65.590004,"end":65.83,"confidence":0.9951172,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.10323553532361984},{"word":"you","start":65.83,"end":65.91,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08089856803417206},{"word":"need","start":65.91,"end":66.15,"confidence":0.9970703,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.031625617295503616},{"word":"assistance","start":66.15,"end":66.65,"confidence":0.9951172,"punctuated_word":"assistance","sentiment":"neutral","sentiment_score":0.04052843153476715},{"word":"or","start":66.87,"end":67.37,"confidence":0.9370117,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.0523408018052578},{"word":"there's","start":67.83,"end":68.33,"confidence":0.9824219,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.051979973912239075},{"word":"any","start":68.79,"end":68.95,"confidence":0.81396484,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.19121357798576355},{"word":"issues","start":68.95,"end":69.45,"confidence":0.9831543,"punctuated_word":"issues.","sentiment":"neutral","sentiment_score":0.23282146453857425},{"word":"mhmm","start":69.67,"end":70.17,"confidence":0.9884033,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.09410238265991212},{"word":"okay","start":70.50294,"end":70.74294,"confidence":0.97314453,"punctuated_word":"Okay","sentiment":"neutral","sentiment_score":0.1335083544254303},{"word":"then","start":70.74294,"end":71.16294,"confidence":0.93115234,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.1505138874053955},{"word":"we'll","start":71.16294,"end":71.58295,"confidence":0.9770508,"punctuated_word":"We'll","sentiment":"neutral","sentiment_score":0.18861578404903412},{"word":"send","start":71.58295,"end":72.002945,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.2127208560705185},{"word":"it","start":72.002945,"end":72.42294,"confidence":0.98535156,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.20918026566505432},{"word":"shortly","start":72.42294,"end":72.92294,"confidence":0.9995117,"punctuated_word":"shortly.","sentiment":"neutral","sentiment_score":0.2010943442583084},{"word":"bye","start":73.06294,"end":73.56294,"confidence":0.9995117,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.21430954337120056},{"word":"thank","start":73.94294,"end":74.26294,"confidence":0.67041016,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5633304715156555},{"word":"you","start":74.26294,"end":74.76294,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.36615508794784546}],"paragraphs":{"transcript":"\nYes. Hello. Good afternoon. This is Maureen from Airtel tech support. Am I speaking with Zee Peng?\n\nYeah. Yeah. Am I speaking with Zee Peng? Yeah. I just wanted to update you regarding your order that we have successfully activated the service at the address.\n\nBut we just wanted to confirm, would you be needing a router or you already have one? Okay. May I know the make and model of it for us to check if it's compatible with the service? You already spoke with other representatives before me? Okay.\n\nSo what I'm going to do is I'll send you the confirmation email, SMS confirmation, and instruction on how to set up your router. Then just give us a callback if you need assistance or there's any issues. Mhmm. Okay then. We'll send it shortly.\n\nBye. Thank you.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.8,"end":3.04,"sentiment":"neutral","sentiment_score":0.11682459712028503},{"text":"Hello.","start":3.04,"end":3.54,"sentiment":"neutral","sentiment_score":0.15457651019096377},{"text":"Good afternoon.","start":3.9199998,"end":4.66,"sentiment":"positive","sentiment_score":0.4030628502368927},{"text":"This is Maureen from Airtel tech support.","start":4.72,"end":7.54,"sentiment":"neutral","sentiment_score":0.25674897858074736},{"text":"Am I speaking with Zee Peng?","start":7.8399997,"end":9.78,"sentiment":"neutral","sentiment_score":0.0797200674811999}],"sentiment":"neutral","sentiment_score":0.19724059192573323,"num_words":17,"start":2.8,"end":9.78},{"sentences":[{"text":"Yeah.","start":9.84,"end":10.34,"sentiment":"neutral","sentiment_score":0.20874519646167755},{"text":"Yeah.","start":12.08,"end":12.48,"sentiment":"neutral","sentiment_score":0.16765615344047546},{"text":"Am I speaking with Zee Peng?","start":12.48,"end":14.42,"sentiment":"neutral","sentiment_score":0.07109818048775196},{"text":"Yeah.","start":15.945,"end":16.105,"sentiment":"neutral","sentiment_score":0.14516577124595642},{"text":"I just wanted to update you regarding your order that we have successfully activated the service at the address.","start":16.105,"end":23.645,"sentiment":"neutral","sentiment_score":0.2925105471360056}],"sentiment":"neutral","sentiment_score":0.23235202141638314,"num_words":28,"start":9.84,"end":23.645},{"sentences":[{"text":"But we just wanted to confirm, would you be needing a router or you already have one?","start":23.865,"end":32.73,"sentiment":"neutral","sentiment_score":0.06847179571495336},{"text":"Okay.","start":32.73,"end":33.23,"sentiment":"neutral","sentiment_score":0.05762636661529541},{"text":"May I know the make and model of it for us to check if it's compatible with the service?","start":33.29,"end":38.11,"sentiment":"neutral","sentiment_score":0.040910477308850536},{"text":"You already spoke with other representatives before me?","start":46.315002,"end":49.935,"sentiment":"neutral","sentiment_score":0.020179461454972625},{"text":"Okay.","start":52.155,"end":52.655,"sentiment":"neutral","sentiment_score":0.1300414353609085}],"sentiment":"neutral","sentiment_score":0.04979180629648592,"num_words":46,"start":23.865,"end":52.655},{"sentences":[{"text":"So what I'm going to do is I'll send you the confirmation email, SMS confirmation, and instruction on how to set up your router.","start":53.115,"end":63.850002,"sentiment":"neutral","sentiment_score":0.18869148132701716},{"text":"Then just give us a callback if you need assistance or there's any issues.","start":64.23,"end":69.45,"sentiment":"neutral","sentiment_score":0.11075954937509128},{"text":"Mhmm.","start":69.67,"end":70.17,"sentiment":"neutral","sentiment_score":0.09410238265991212},{"text":"Okay then.","start":70.50294,"end":71.16294,"sentiment":"neutral","sentiment_score":0.1420111209154129},{"text":"We'll send it shortly.","start":71.16294,"end":72.92294,"sentiment":"neutral","sentiment_score":0.20290281251072884}],"sentiment":"neutral","sentiment_score":0.16153255816962983,"num_words":45,"start":53.115,"end":72.92294},{"sentences":[{"text":"Bye.","start":73.06294,"end":73.56294,"sentiment":"neutral","sentiment_score":0.21430954337120056},{"text":"Thank you.","start":73.94294,"end":74.76294,"sentiment":"positive","sentiment_score":0.4647427797317505}],"sentiment":"positive","sentiment_score":0.3812650342782338,"num_words":3,"start":73.06294,"end":74.76294}]}}]},{"alternatives":[{"transcript":"Hello? Oh, hello, Marie. Thanks for your calling. Yes. Yes. I already have one router. I think you already checked it. It's it's compatible. Oh, yes. Yes. Oh, thank you so much. Bye bye. Thank you. Bye bye.","confidence":0.99072266,"words":[{"word":"hello","start":1.5999999,"end":2.1,"confidence":0.9226074,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.026431512087583545},{"word":"oh","start":7.9199996,"end":8.24,"confidence":0.71813965,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.10181891918182372},{"word":"hello","start":8.24,"end":8.639999,"confidence":0.99072266,"punctuated_word":"hello,","sentiment":"neutral","sentiment_score":0.07803591340780258},{"word":"marie","start":8.639999,"end":9.139999,"confidence":0.8239746,"punctuated_word":"Marie.","sentiment":"neutral","sentiment_score":0.11418687552213667},{"word":"thanks","start":10.32,"end":10.719999,"confidence":0.9941406,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.620701014995575},{"word":"for","start":10.719999,"end":10.88,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5227767825126648},{"word":"your","start":10.88,"end":11.12,"confidence":0.98291016,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.38757890462875366},{"word":"calling","start":11.12,"end":11.62,"confidence":0.9951172,"punctuated_word":"calling.","sentiment":"positive","sentiment_score":0.520259439945221},{"word":"yes","start":14.48,"end":14.98,"confidence":0.97924805,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.109540656208992},{"word":"yes","start":15.04,"end":15.435,"confidence":0.9946289,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.11796442419290544},{"word":"i","start":29.595001,"end":29.755001,"confidence":0.98535156,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08576396107673645},{"word":"already","start":29.755001,"end":30.075,"confidence":0.99902344,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.08292634785175323},{"word":"have","start":30.075,"end":30.315,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.043570127338171005},{"word":"one","start":30.315,"end":30.555,"confidence":0.9892578,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.04159707576036453},{"word":"router","start":30.555,"end":31.055,"confidence":0.82373047,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.051067985594272614},{"word":"i","start":39.97,"end":40.13,"confidence":0.89990234,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03694922477006912},{"word":"think","start":40.13,"end":40.37,"confidence":0.99316406,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.02753591910004616},{"word":"you","start":40.37,"end":40.61,"confidence":0.9902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.025724679231643677},{"word":"already","start":40.61,"end":41.01,"confidence":0.9902344,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.0771220475435257},{"word":"checked","start":41.01,"end":41.33,"confidence":0.41625977,"punctuated_word":"checked","sentiment":"neutral","sentiment_score":0.047967810183763504},{"word":"it","start":41.33,"end":41.57,"confidence":0.96240234,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.0632646232843399},{"word":"it's","start":41.57,"end":41.809998,"confidence":0.9814453,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.13567566871643066},{"word":"it's","start":41.809998,"end":42.29,"confidence":0.9975586,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.1220577284693718},{"word":"compatible","start":42.29,"end":42.79,"confidence":0.9838867,"punctuated_word":"compatible.","sentiment":"neutral","sentiment_score":0.08297952264547348},{"word":"oh","start":49.725,"end":49.885002,"confidence":0.78759766,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.06993021070957184},{"word":"yes","start":49.885002,"end":50.285,"confidence":0.9980469,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.0780620202422142},{"word":"yes","start":50.285,"end":50.785,"confidence":0.99853516,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.10211880505084991},{"word":"oh","start":68.19,"end":68.35,"confidence":0.86450195,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.19171546399593353},{"word":"thank","start":68.35,"end":68.59,"confidence":0.9980469,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.3548103868961334},{"word":"you","start":68.59,"end":68.909996,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.28392454981803894},{"word":"so","start":68.909996,"end":69.15,"confidence":0.9980469,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.1102420687675476},{"word":"much","start":69.15,"end":69.65,"confidence":0.9975586,"punctuated_word":"much.","sentiment":"neutral","sentiment_score":0.23761048913002017},{"word":"bye","start":72.25294,"end":72.49294,"confidence":0.7480469,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.1927824765443802},{"word":"bye","start":72.49294,"end":72.99294,"confidence":0.9916992,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.1654844880104065},{"word":"thank","start":73.93294,"end":74.17294,"confidence":0.90234375,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.467881441116333},{"word":"you","start":74.17294,"end":74.57294,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5310368537902832},{"word":"bye","start":74.57294,"end":74.73294,"confidence":0.9980469,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.25081562995910645},{"word":"bye","start":74.73294,"end":75.23294,"confidence":0.99658203,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.154807910323143}],"paragraphs":{"transcript":"\nHello? Oh, hello, Marie. Thanks for your calling. Yes. Yes.\n\nI already have one router. I think you already checked it. It's it's compatible. Oh, yes. Yes.\n\nOh, thank you so much. Bye bye. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.5999999,"end":2.1,"sentiment":"neutral","sentiment_score":0.026431512087583545},{"text":"Oh, hello, Marie.","start":7.9199996,"end":9.139999,"sentiment":"neutral","sentiment_score":0.098013902703921},{"text":"Thanks for your calling.","start":10.32,"end":11.62,"sentiment":"positive","sentiment_score":0.5128290355205536},{"text":"Yes.","start":14.48,"end":14.98,"sentiment":"neutral","sentiment_score":0.109540656208992},{"text":"Yes.","start":15.04,"end":15.435,"sentiment":"neutral","sentiment_score":0.11796442419290544}],"sentiment":"neutral","sentiment_score":0.25992944426834586,"num_words":10,"start":1.5999999,"end":15.435},{"sentences":[{"text":"I already have one router.","start":29.595001,"end":31.055,"sentiment":"neutral","sentiment_score":0.06098509952425957},{"text":"I think you already checked it.","start":39.97,"end":41.57,"sentiment":"neutral","sentiment_score":0.04642738401889801},{"text":"It's it's compatible.","start":41.57,"end":42.79,"sentiment":"neutral","sentiment_score":0.11357097327709198},{"text":"Oh, yes.","start":49.725,"end":50.285,"sentiment":"neutral","sentiment_score":0.07399611547589302},{"text":"Yes.","start":50.285,"end":50.785,"sentiment":"neutral","sentiment_score":0.10211880505084991}],"sentiment":"neutral","sentiment_score":0.06907727985697634,"num_words":17,"start":29.595001,"end":50.785},{"sentences":[{"text":"Oh, thank you so much.","start":68.19,"end":69.65,"sentiment":"neutral","sentiment_score":0.23566059172153472},{"text":"Bye bye.","start":72.25294,"end":72.99294,"sentiment":"neutral","sentiment_score":0.17913348227739334},{"text":"Thank you.","start":73.93294,"end":74.57294,"sentiment":"positive","sentiment_score":0.4994591474533081},{"text":"Bye bye.","start":74.57294,"end":75.23294,"sentiment":"neutral","sentiment_score":0.20281177014112473}],"sentiment":"neutral","sentiment_score":0.2673737962137569,"num_words":11,"start":68.19,"end":75.23294}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yes. Hello. Good afternoon. This is Maureen from Airtel tech support. Am\n\nChannel 1: Oh,\n\nChannel 0: I\n\nChannel 1: hello,\n\nChannel 0: speaking with\n\nChannel 1: Marie.\n\nChannel 0: Zee Peng? Yeah.\n\nChannel 1: Thanks for your calling.\n\nChannel 0: Yeah. Am I speaking with Zee Peng?\n\nChannel 1: Yes. Yes.\n\nChannel 0: Yeah. I just wanted to update you regarding your order that we have successfully activated the service at the address. But we just wanted to confirm, would you be needing a router or you already have\n\nChannel 1: I already have one router.\n\nChannel 0: one? Okay. May I know the make and model of it for us to check if it's compatible with the service?\n\nChannel 1: I think you already checked it. It's it's compatible.\n\nChannel 0: You already spoke with other representatives before me?\n\nChannel 1: Oh, yes. Yes.\n\nChannel 0: Okay. So what I'm going to do is I'll send you the confirmation email, SMS confirmation, and instruction on how to set up your router. Then just give us a callback if you need assistance or there's\n\nChannel 1: Oh, thank you\n\nChannel 0: any\n\nChannel 1: so\n\nChannel 0: issues.\n\nChannel 1: much.\n\nChannel 0: Mhmm. Okay then. We'll send it\n\nChannel 1: Bye\n\nChannel 0: shortly.\n\nChannel 1: bye.\n\nChannel 0: Bye.\n\nChannel 1: Thank\n\nChannel 0: Thank\n\nChannel 1: you.\n\nChannel 0: you.\n\nChannel 1: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.5999999,"end":2.1,"sentiment":"neutral","sentiment_score":0.026431512087583545}],"sentiment":"neutral","sentiment_score":0.026431512087583545,"channel":1,"num_words":1,"start":1.5999999,"end":2.1},{"sentences":[{"text":"Yes.","start":2.8,"end":3.04,"sentiment":"neutral","sentiment_score":0.11682459712028503},{"text":"Hello.","start":3.04,"end":3.54,"sentiment":"neutral","sentiment_score":0.15457651019096377},{"text":"Good afternoon.","start":3.9199998,"end":4.66,"sentiment":"positive","sentiment_score":0.4030628502368927},{"text":"This is Maureen from Airtel tech support.","start":4.72,"end":7.54,"sentiment":"neutral","sentiment_score":0.25674897858074736},{"text":"Am","start":7.8399997,"end":8.08,"sentiment":"neutral","sentiment_score":0.12425315380096436}],"sentiment":"neutral","sentiment_score":0.24991856763760248,"channel":0,"num_words":12,"start":2.8,"end":8.08},{"sentences":[{"text":"Oh,","start":7.9199996,"end":8.24,"sentiment":"neutral","sentiment_score":0.10181891918182372}],"sentiment":"neutral","sentiment_score":0.10181891918182372,"channel":1,"num_words":1,"start":7.9199996,"end":8.24},{"sentences":[{"text":"I","start":8.08,"end":8.24,"sentiment":"neutral","sentiment_score":0.06793281435966492}],"sentiment":"neutral","sentiment_score":0.06793281435966492,"channel":0,"num_words":1,"start":8.08,"end":8.24},{"sentences":[{"text":"hello,","start":8.24,"end":8.639999,"sentiment":"neutral","sentiment_score":0.07803591340780258}],"sentiment":"neutral","sentiment_score":0.07803591340780258,"channel":1,"num_words":1,"start":8.24,"end":8.639999},{"sentences":[{"text":"speaking with","start":8.24,"end":8.88,"sentiment":"neutral","sentiment_score":0.05572301149368286}],"sentiment":"neutral","sentiment_score":0.05572301149368286,"channel":0,"num_words":2,"start":8.24,"end":8.88},{"sentences":[{"text":"Marie.","start":8.639999,"end":9.139999,"sentiment":"neutral","sentiment_score":0.11418687552213667}],"sentiment":"neutral","sentiment_score":0.11418687552213667,"channel":1,"num_words":1,"start":8.639999,"end":9.139999},{"sentences":[{"text":"Zee Peng?","start":8.88,"end":9.78,"sentiment":"neutral","sentiment_score":0.0873442068696022},{"text":"Yeah.","start":9.84,"end":10.34,"sentiment":"neutral","sentiment_score":0.20874519646167755}],"sentiment":"neutral","sentiment_score":0.12781120340029398,"channel":0,"num_words":3,"start":8.88,"end":10.34},{"sentences":[{"text":"Thanks for your calling.","start":10.32,"end":11.62,"sentiment":"positive","sentiment_score":0.5128290355205536}],"sentiment":"positive","sentiment_score":0.5128290355205536,"channel":1,"num_words":4,"start":10.32,"end":11.62},{"sentences":[{"text":"Yeah.","start":12.08,"end":12.48,"sentiment":"neutral","sentiment_score":0.16765615344047546},{"text":"Am I speaking with Zee Peng?","start":12.48,"end":14.42,"sentiment":"neutral","sentiment_score":0.07109818048775196}],"sentiment":"neutral","sentiment_score":0.08489217662385531,"channel":0,"num_words":7,"start":12.08,"end":14.42},{"sentences":[{"text":"Yes.","start":14.48,"end":14.98,"sentiment":"neutral","sentiment_score":0.109540656208992},{"text":"Yes.","start":15.04,"end":15.435,"sentiment":"neutral","sentiment_score":0.11796442419290544}],"sentiment":"neutral","sentiment_score":0.11375254020094872,"channel":1,"num_words":2,"start":14.48,"end":15.435},{"sentences":[{"text":"Yeah.","start":15.945,"end":16.105,"sentiment":"neutral","sentiment_score":0.14516577124595642},{"text":"I just wanted to update you regarding your order that we have successfully activated the service at the address.","start":16.105,"end":23.645,"sentiment":"neutral","sentiment_score":0.2925105471360056},{"text":"But we just wanted to confirm, would you be needing a router or you already have","start":23.865,"end":28.41,"sentiment":"neutral","sentiment_score":0.06995904352515936}],"sentiment":"neutral","sentiment_score":0.18950585731201702,"channel":0,"num_words":36,"start":15.945,"end":28.41},{"sentences":[{"text":"I already have one router.","start":29.595001,"end":31.055,"sentiment":"neutral","sentiment_score":0.06098509952425957}],"sentiment":"neutral","sentiment_score":0.06098509952425957,"channel":1,"num_words":5,"start":29.595001,"end":31.055},{"sentences":[{"text":"one?","start":32.25,"end":32.73,"sentiment":"neutral","sentiment_score":0.044675830751657486},{"text":"Okay.","start":32.73,"end":33.23,"sentiment":"neutral","sentiment_score":0.05762636661529541},{"text":"May I know the make and model of it for us to check if it's compatible with the service?","start":33.29,"end":38.11,"sentiment":"neutral","sentiment_score":0.040910477308850536}],"sentiment":"neutral","sentiment_score":0.041885774582624435,"channel":0,"num_words":21,"start":32.25,"end":38.11},{"sentences":[{"text":"I think you already checked it.","start":39.97,"end":41.57,"sentiment":"neutral","sentiment_score":0.04642738401889801},{"text":"It's it's compatible.","start":41.57,"end":42.79,"sentiment":"neutral","sentiment_score":0.11357097327709198}],"sentiment":"neutral","sentiment_score":0.068808580438296,"channel":1,"num_words":9,"start":39.97,"end":42.79},{"sentences":[{"text":"You already spoke with other representatives before me?","start":46.315002,"end":49.935,"sentiment":"neutral","sentiment_score":0.020179461454972625}],"sentiment":"neutral","sentiment_score":0.020179461454972625,"channel":0,"num_words":8,"start":46.315002,"end":49.935},{"sentences":[{"text":"Oh, yes.","start":49.725,"end":50.285,"sentiment":"neutral","sentiment_score":0.07399611547589302},{"text":"Yes.","start":50.285,"end":50.785,"sentiment":"neutral","sentiment_score":0.10211880505084991}],"sentiment":"neutral","sentiment_score":0.08337034533421199,"channel":1,"num_words":3,"start":49.725,"end":50.785},{"sentences":[{"text":"Okay.","start":52.155,"end":52.655,"sentiment":"neutral","sentiment_score":0.1300414353609085},{"text":"So what I'm going to do is I'll send you the confirmation email, SMS confirmation, and instruction on how to set up your router.","start":53.115,"end":63.850002,"sentiment":"neutral","sentiment_score":0.18869148132701716},{"text":"Then just give us a callback if you need assistance or there's","start":64.23,"end":68.33,"sentiment":"neutral","sentiment_score":0.09388322072724502}],"sentiment":"neutral","sentiment_score":0.1563577198901692,"channel":0,"num_words":37,"start":52.155,"end":68.33},{"sentences":[{"text":"Oh, thank you","start":68.19,"end":68.909996,"sentiment":"neutral","sentiment_score":0.27681680023670197}],"sentiment":"neutral","sentiment_score":0.27681680023670197,"channel":1,"num_words":3,"start":68.19,"end":68.909996},{"sentences":[{"text":"any","start":68.79,"end":68.95,"sentiment":"neutral","sentiment_score":0.19121357798576355}],"sentiment":"neutral","sentiment_score":0.19121357798576355,"channel":0,"num_words":1,"start":68.79,"end":68.95},{"sentences":[{"text":"so","start":68.909996,"end":69.15,"sentiment":"neutral","sentiment_score":0.1102420687675476}],"sentiment":"neutral","sentiment_score":0.1102420687675476,"channel":1,"num_words":1,"start":68.909996,"end":69.15},{"sentences":[{"text":"issues.","start":68.95,"end":69.45,"sentiment":"neutral","sentiment_score":0.23282146453857425}],"sentiment":"neutral","sentiment_score":0.23282146453857425,"channel":0,"num_words":1,"start":68.95,"end":69.45},{"sentences":[{"text":"much.","start":69.15,"end":69.65,"sentiment":"neutral","sentiment_score":0.23761048913002017}],"sentiment":"neutral","sentiment_score":0.23761048913002017,"channel":1,"num_words":1,"start":69.15,"end":69.65},{"sentences":[{"text":"Mhmm.","start":69.67,"end":70.17,"sentiment":"neutral","sentiment_score":0.09410238265991212},{"text":"Okay then.","start":70.50294,"end":71.16294,"sentiment":"neutral","sentiment_score":0.1420111209154129},{"text":"We'll send it","start":71.16294,"end":72.42294,"sentiment":"neutral","sentiment_score":0.20350563526153564}],"sentiment":"neutral","sentiment_score":0.16477358837922415,"channel":0,"num_words":6,"start":69.67,"end":72.42294},{"sentences":[{"text":"Bye","start":72.25294,"end":72.49294,"sentiment":"neutral","sentiment_score":0.1927824765443802}],"sentiment":"neutral","sentiment_score":0.1927824765443802,"channel":1,"num_words":1,"start":72.25294,"end":72.49294},{"sentences":[{"text":"shortly.","start":72.42294,"end":72.92294,"sentiment":"neutral","sentiment_score":0.2010943442583084}],"sentiment":"neutral","sentiment_score":0.2010943442583084,"channel":0,"num_words":1,"start":72.42294,"end":72.92294},{"sentences":[{"text":"bye.","start":72.49294,"end":72.99294,"sentiment":"neutral","sentiment_score":0.1654844880104065}],"sentiment":"neutral","sentiment_score":0.1654844880104065,"channel":1,"num_words":1,"start":72.49294,"end":72.99294},{"sentences":[{"text":"Bye.","start":73.06294,"end":73.56294,"sentiment":"neutral","sentiment_score":0.21430954337120056}],"sentiment":"neutral","sentiment_score":0.21430954337120056,"channel":0,"num_words":1,"start":73.06294,"end":73.56294},{"sentences":[{"text":"Thank","start":73.93294,"end":74.17294,"sentiment":"positive","sentiment_score":0.467881441116333}],"sentiment":"positive","sentiment_score":0.467881441116333,"channel":1,"num_words":1,"start":73.93294,"end":74.17294},{"sentences":[{"text":"Thank","start":73.94294,"end":74.26294,"sentiment":"positive","sentiment_score":0.5633304715156555}],"sentiment":"positive","sentiment_score":0.5633304715156555,"channel":0,"num_words":1,"start":73.94294,"end":74.26294},{"sentences":[{"text":"you.","start":74.17294,"end":74.57294,"sentiment":"positive","sentiment_score":0.5310368537902832}],"sentiment":"positive","sentiment_score":0.5310368537902832,"channel":1,"num_words":1,"start":74.17294,"end":74.57294},{"sentences":[{"text":"you.","start":74.26294,"end":74.76294,"sentiment":"positive","sentiment_score":0.36615508794784546}],"sentiment":"positive","sentiment_score":0.36615508794784546,"channel":0,"num_words":1,"start":74.26294,"end":74.76294},{"sentences":[{"text":"Bye bye.","start":74.57294,"end":75.23294,"sentiment":"neutral","sentiment_score":0.20281177014112473}],"sentiment":"neutral","sentiment_score":0.20281177014112473,"channel":1,"num_words":2,"start":74.57294,"end":75.23294}]},"summary":{"result":"success","short":"A representative from Airtel tech support called Marie to confirm if she needed a router for her service order. The representative confirmed that the router is compatible with the service and will send Marie instructions via SMS and instruction via the phone. Marie was instructed to call back if she needs further assistance."},"intents":{"segments":[{"text":"I just wanted to update you regarding your order that we have successfully activated the service at the address. But we just wanted to confirm, would you be needing a router or you already have I already have one router. one? Okay.","start_word":36,"end_word":77,"intents":[{"intent":"Update order","confidence_score":0.33161554}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.0992775410413742},{"text":"Good afternoon.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.39165234565734863},{"text":"This is Maureen from Airtel tech support. Am Oh, I speaking hello, with Marie. Zee Peng? Yeah.","start_word":5,"end_word":21,"sentiment":"neutral","sentiment_score":0.16590701043605804},{"text":"Thanks for your calling.","start_word":22,"end_word":25,"sentiment":"positive","sentiment_score":0.514315128326416},{"text":"Yeah. Am I speaking with Zee Peng? Yes. Yes. Yeah. I just wanted to update you regarding your order that we have successfully activated the service at the address. But we just wanted to confirm, would you be needing a router or you already have I already have one router. one? Okay. May I know the make and model of it for us to check if it's compatible with the service? I think you already checked it. It's it's compatible. You already spoke with other representatives before me? Oh, yes. Yes. Okay. So what I'm going to do is I'll send you the confirmation email, SMS confirmation, and instruction on how to set up your router. Then just give us a callback if you need assistance or there's Oh, thank you any so issues. much. Mhmm. Okay then. We'll send it Bye shortly. bye. Bye.","start_word":26,"end_word":170,"sentiment":"neutral","sentiment_score":0.1307598501443863},{"text":"Thank Thank you. you.","start_word":171,"end_word":174,"sentiment":"positive","sentiment_score":0.47093266248703},{"text":"Bye bye.","start_word":175,"end_word":176,"sentiment":"neutral","sentiment_score":0.2237958014011383}],"average":{"sentiment":"neutral","sentiment_score":0.15420475602149963}}}}