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The representative confirms the customer's identity and explains that they have already spoken to another representative from the customer's team. The customer is instructed to call back if they run into any issues and the call ends politely."},"intents":{"segments":[{"text":"I received a missed call earlier. Just returning your call. Okay.","start_word":17,"end_word":27,"intents":[{"intent":"Return call","confidence_score":0.75162697}]},{"text":"Am I speaking with Prakash? Yeah.","start_word":30,"end_word":35,"intents":[{"intent":"Confirm identity","confidence_score":0.54632765}]},{"text":"Just give us a callback then if you run into any issues Yeah. again.","start_word":88,"end_word":101,"intents":[{"intent":"Provide callback","confidence_score":0.17712614},{"intent":"Discuss issues","confidence_score":0.16076565}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.17555418610572815},{"text":"Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.35247355699539185},{"text":"Hi. I received a missed call earlier. Just returning your call. Okay. I see. Am I speaking with Prakash? Yeah. Who is this? Yeah. This is from Airtel Australia. We're Oh, yeah. just, It's y'all. uh-huh, Okay. yeah, calling Yeah. you No. back because we missed your call. Yeah. No. That's why I I Mhmm. already I spoke with one of your team member. It's all good now. Okay. I see. Okay. Just give us a callback then if you run into any issues Yeah. again. No worries.","start_word":16,"end_word":103,"sentiment":"neutral","sentiment_score":0.023207273334264755},{"text":"Thank you. All good. You're Thanks. welcome.","start_word":104,"end_word":110,"sentiment":"positive","sentiment_score":0.4743747115135193},{"text":"Bye. Bye.","start_word":111,"end_word":112,"sentiment":"neutral","sentiment_score":0.31587672233581543},{"text":"Have Bye. a great day.","start_word":113,"end_word":117,"sentiment":"positive","sentiment_score":0.5140551924705505}],"average":{"sentiment":"neutral","sentiment_score":0.1224758895402102}}}}