{"metadata":{"transaction_key":"deprecated","request_id":"01a09e51-2438-7503-bec4-b2289f4144b1","sha256":"dc2661f30ca9a7808af651dceb816f78d5e993b41dbdcf7bf42a62cfef4d9781","created":"2026-09-14T05:08:33.980Z","duration":34.559937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":45,"output_tokens":45},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":45,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've called Steve. I can't get to the phone at the moment, but if you leave your name and number, I'll get back to you as soon as I can. Thanks.","confidence":0.9980469,"words":[{"word":"hi","start":1.12,"end":1.36,"confidence":0.8327637,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.1213691234588623},{"word":"you've","start":1.36,"end":1.52,"confidence":0.9946289,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.10637693107128143},{"word":"called","start":1.52,"end":1.76,"confidence":0.99902344,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.07638813555240631},{"word":"steve","start":1.76,"end":2.24,"confidence":0.9951172,"punctuated_word":"Steve.","sentiment":"neutral","sentiment_score":0.1124616041779518},{"word":"i","start":2.24,"end":2.3999999,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.16698479652404785},{"word":"can't","start":2.3999999,"end":2.6399999,"confidence":1.0,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.2542545795440674},{"word":"get","start":2.6399999,"end":2.72,"confidence":0.9980469,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.2903845012187958},{"word":"to","start":2.72,"end":2.8799999,"confidence":0.98828125,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2710789740085602},{"word":"the","start":2.8799999,"end":2.96,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2649117708206177},{"word":"phone","start":2.96,"end":3.1999998,"confidence":0.9951172,"punctuated_word":"phone","sentiment":"negative","sentiment_score":-0.3616064488887787},{"word":"at","start":3.1999998,"end":3.2399998,"confidence":0.99121094,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.2516975402832031},{"word":"the","start":3.2399998,"end":3.28,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18896551430225372},{"word":"moment","start":3.28,"end":3.52,"confidence":0.7841797,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":-0.14324204623699188},{"word":"but","start":3.52,"end":3.76,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.006007254123687744},{"word":"if","start":3.76,"end":3.84,"confidence":0.9892578,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.07987695187330246},{"word":"you","start":3.84,"end":4.0,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04510688781738281},{"word":"leave","start":4.0,"end":4.3199997,"confidence":0.90478516,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.042883604764938354},{"word":"your","start":4.3199997,"end":4.48,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04572527855634689},{"word":"name","start":4.48,"end":4.7999997,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.05074618756771088},{"word":"and","start":4.7999997,"end":4.96,"confidence":0.99609375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.09919406473636629},{"word":"number","start":4.96,"end":5.2799997,"confidence":0.9941406,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.13492026925086975},{"word":"i'll","start":5.2799997,"end":5.44,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.17985892295837402},{"word":"get","start":5.44,"end":5.68,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.0972634255886078},{"word":"back","start":5.68,"end":5.8399997,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.11360296607017516},{"word":"to","start":5.8399997,"end":5.92,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1614772379398346},{"word":"you","start":5.92,"end":6.0,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2210262566804886},{"word":"as","start":6.0,"end":6.16,"confidence":0.9941406,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.10704994201660156},{"word":"soon","start":6.16,"end":6.3999996,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.11902253329753876},{"word":"as","start":6.3999996,"end":6.56,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.05663582682609558},{"word":"i","start":6.56,"end":6.64,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.22096502780914307},{"word":"can","start":6.64,"end":7.04,"confidence":1.0,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":0.20663347840309143},{"word":"thanks","start":7.04,"end":7.54,"confidence":0.99853516,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.49351948499679565}],"paragraphs":{"transcript":"\nHi. You've called Steve. I can't get to the phone at the moment, but if you leave your name and number, I'll get back to you as soon as I can. Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.12,"end":1.36,"sentiment":"neutral","sentiment_score":0.1213691234588623},{"text":"You've called Steve.","start":1.36,"end":2.24,"sentiment":"neutral","sentiment_score":0.09840889026721318},{"text":"I can't get to the phone at the moment, but if you leave your name and number, I'll get back to you as soon as I can.","start":2.24,"end":7.04,"sentiment":"neutral","sentiment_score":-0.007597409464694836},{"text":"Thanks.","start":7.04,"end":7.54,"sentiment":"positive","sentiment_score":0.49351948499679565}],"sentiment":"neutral","sentiment_score":0.02203078824095428,"num_words":32,"start":1.12,"end":7.54}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've called Steve. I can't get to the phone at the moment, but if you leave your name and number, I'll get back to you as soon as I can. Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.12,"end":1.36,"sentiment":"neutral","sentiment_score":0.1213691234588623},{"text":"You've called Steve.","start":1.36,"end":2.24,"sentiment":"neutral","sentiment_score":0.09840889026721318},{"text":"I can't get to the phone at the moment, but if you leave your name and number, I'll get back to you as soon as I can.","start":2.24,"end":7.04,"sentiment":"neutral","sentiment_score":-0.007597409464694836},{"text":"Thanks.","start":7.04,"end":7.54,"sentiment":"positive","sentiment_score":0.49351948499679565}],"sentiment":"neutral","sentiment_score":0.02203078824095428,"channel":1,"num_words":32,"start":1.12,"end":7.54}]},"summary":{"result":"success","short":"Hi. You've called Steve. I can't get to the phone at the moment, but if you leave your name and number, I'll get back to you as soon as I can. Thanks."},"intents":{"segments":[{"text":"Thanks.","start_word":31,"end_word":31,"intents":[{"intent":"Request a callback","confidence_score":0.05294855}]}]},"sentiments":{"segments":[{"text":"Hi. You've called Steve. I can't get to the phone at the moment, but if you leave your name and number, I'll get back to you as soon as I can.","start_word":0,"end_word":30,"sentiment":"neutral","sentiment_score":0.018312735483050343},{"text":"Thanks.","start_word":31,"end_word":31,"sentiment":"positive","sentiment_score":0.7402645349502563}],"average":{"sentiment":"neutral","sentiment_score":0.05039948357476128}}}}