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Brendan. Larissa from Oaktree Financial. I was just reaching out to you wanting to touch base with regards to your tax return and some contributions you've made into your super fund. We I I noticed that you've done a a claim for some personal contributions that you made earlier in the year. You do have some unclaimed contributions, that's $776.25, that we could look at claiming.\n\nAnd I was just wanting to touch base with you to see whether you wanted a resubmission for that personal deduct to convert them into a personal deductible contribution. You do have an email from one of my team members back on the June 9. If you're able to reply to that, that would be fantastic. Or please feel free to give us a call, 130160796, just to have a chat, that'd be great. Thank you.","paragraphs":[{"sentences":[{"text":"Hi, Brendan.","start":9.04,"end":9.86,"sentiment":"neutral","sentiment_score":0.08355996385216713},{"text":"Larissa from Oaktree Financial.","start":9.92,"end":11.7,"sentiment":"neutral","sentiment_score":0.10496225953102112},{"text":"I was just reaching out to you wanting to touch base with regards to your tax return and some contributions you've made into your super fund.","start":11.92,"end":19.045,"sentiment":"neutral","sentiment_score":0.1491573481605603},{"text":"We I I noticed that you've done a a claim for some personal contributions that you made earlier in the year.","start":19.744999,"end":28.325,"sentiment":"neutral","sentiment_score":0.011839377915575391},{"text":"You do have some unclaimed contributions, that's $776.25, that we could look at claiming.","start":28.625,"end":36.63,"sentiment":"neutral","sentiment_score":0.00870909821242094}],"sentiment":"neutral","sentiment_score":0.07217334819707408,"num_words":67,"start":9.04,"end":36.63},{"sentences":[{"text":"And I was just wanting to touch base with you to see whether you wanted a resubmission for that personal deduct to convert them into a personal deductible contribution.","start":36.63,"end":46.955,"sentiment":"neutral","sentiment_score":0.16096101855409556},{"text":"You do have an email from one of my team members back on the June 9.","start":47.655,"end":52.074997,"sentiment":"neutral","sentiment_score":0.2332596001215279},{"text":"If you're able to reply to that, that would be fantastic.","start":52.215,"end":55.035,"sentiment":"positive","sentiment_score":0.5366552607579664},{"text":"Or please feel free to give us a call, 130160796, just to have a chat, that'd be great.","start":55.735,"end":62.82694,"sentiment":"positive","sentiment_score":0.3592706612414784},{"text":"Thank you.","start":62.82694,"end":63.56694,"sentiment":"positive","sentiment_score":0.5075972974300385}],"sentiment":"neutral","sentiment_score":0.286648651388915,"num_words":76,"start":36.63,"end":63.56694}]}}]},{"alternatives":[{"transcript":"Yeah. Good day. You've reached Brandon here. Sorry. I can't get to the phone. Leave a message, and I'll get back to you.","confidence":0.99902344,"words":[{"word":"yeah","start":0.56,"end":0.96,"confidence":0.99853516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.24099983274936676},{"word":"good","start":0.96,"end":1.04,"confidence":0.98535156,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4700474739074707},{"word":"day","start":1.04,"end":1.1999999,"confidence":0.99902344,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.4384331703186035},{"word":"you've","start":1.1999999,"end":1.52,"confidence":0.9995117,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.2319830358028412},{"word":"reached","start":1.52,"end":1.76,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.19695526361465457},{"word":"brandon","start":1.76,"end":2.24,"confidence":0.48950195,"punctuated_word":"Brandon","sentiment":"neutral","sentiment_score":0.18635830283164975},{"word":"here","start":2.24,"end":2.74,"confidence":0.5994873,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.1459360122680664},{"word":"sorry","start":2.8,"end":3.04,"confidence":0.74279785,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.09791173040866852},{"word":"i","start":3.04,"end":3.1999998,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1317214071750641},{"word":"can't","start":3.1999998,"end":3.4399998,"confidence":1.0,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.15103952586650848},{"word":"get","start":3.4399998,"end":3.6,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.19759035110473633},{"word":"to","start":3.6,"end":3.76,"confidence":0.9863281,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.17114436626434326},{"word":"the","start":3.76,"end":3.9199998,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1560218334197998},{"word":"phone","start":3.9199998,"end":4.42,"confidence":1.0,"punctuated_word":"phone.","sentiment":"neutral","sentiment_score":-0.16851843893527985},{"word":"leave","start":4.88,"end":5.12,"confidence":0.70458984,"punctuated_word":"Leave","sentiment":"neutral","sentiment_score":-0.08096945285797119},{"word":"a","start":5.12,"end":5.2799997,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.05707232654094696},{"word":"message","start":5.2799997,"end":5.6,"confidence":0.9494629,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.05237918347120285},{"word":"and","start":5.6,"end":5.7599998,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.025997497141361237},{"word":"i'll","start":5.7599998,"end":5.92,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.024739526212215424},{"word":"get","start":5.92,"end":6.08,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.043748922646045685},{"word":"back","start":6.08,"end":6.24,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.03908500447869301},{"word":"to","start":6.24,"end":6.3199997,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06324703991413116},{"word":"you","start":6.3199997,"end":6.8199997,"confidence":0.99560547,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.10739151388406754}],"paragraphs":{"transcript":"\nYeah. Good day. You've reached Brandon here. Sorry. I can't get to the phone.\n\nLeave a message, and I'll get back to you.","paragraphs":[{"sentences":[{"text":"Yeah.","start":0.56,"end":0.96,"sentiment":"neutral","sentiment_score":0.24099983274936676},{"text":"Good day.","start":0.96,"end":1.1999999,"sentiment":"positive","sentiment_score":0.4542403221130371},{"text":"You've reached Brandon here.","start":1.1999999,"end":2.74,"sentiment":"neutral","sentiment_score":0.19030815362930298},{"text":"Sorry.","start":2.8,"end":3.04,"sentiment":"neutral","sentiment_score":-0.09791173040866852},{"text":"I can't get to the phone.","start":3.04,"end":4.42,"sentiment":"neutral","sentiment_score":-0.16267265379428864}],"sentiment":"neutral","sentiment_score":0.05976895987987518,"num_words":14,"start":0.56,"end":4.42},{"sentences":[{"text":"Leave a message, and I'll get back to you.","start":4.88,"end":6.8199997,"sentiment":"neutral","sentiment_score":-0.054958940794070564}],"sentiment":"neutral","sentiment_score":-0.054958940794070564,"num_words":9,"start":4.88,"end":6.8199997}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Yeah. Good day. You've reached Brandon here. Sorry. I can't get to the phone.\n\nLeave a message, and I'll get back to you.\n\nChannel 0: Hi, Brendan. Larissa from Oaktree Financial. I was just reaching out to you wanting to touch base with regards to your tax return and some contributions you've made into your super fund. We I I noticed that you've done a a claim for some personal contributions that you made earlier in the year. You do have some unclaimed contributions, that's $776.25, that we could look at claiming.\n\nAnd I was just wanting to touch base with you to see whether you wanted a resubmission for that personal deduct to convert them into a personal deductible contribution. You do have an email from one of my team members back on the June 9. If you're able to reply to that, that would be fantastic. Or please feel free to give us a call, 130160796, just to have a chat, that'd be great. Thank you.","paragraphs":[{"sentences":[{"text":"Yeah.","start":0.56,"end":0.96,"sentiment":"neutral","sentiment_score":0.24099983274936676},{"text":"Good day.","start":0.96,"end":1.1999999,"sentiment":"positive","sentiment_score":0.4542403221130371},{"text":"You've reached Brandon here.","start":1.1999999,"end":2.74,"sentiment":"neutral","sentiment_score":0.19030815362930298},{"text":"Sorry.","start":2.8,"end":3.04,"sentiment":"neutral","sentiment_score":-0.09791173040866852},{"text":"I can't get to the phone.","start":3.04,"end":4.42,"sentiment":"neutral","sentiment_score":-0.16267265379428864}],"sentiment":"neutral","sentiment_score":0.05976895987987518,"channel":1,"num_words":14,"start":0.56,"end":4.42},{"sentences":[{"text":"Leave a message, and I'll get back to you.","start":4.88,"end":6.8199997,"sentiment":"neutral","sentiment_score":-0.054958940794070564}],"sentiment":"neutral","sentiment_score":-0.054958940794070564,"channel":1,"num_words":9,"start":4.88,"end":6.8199997},{"sentences":[{"text":"Hi, Brendan.","start":9.04,"end":9.86,"sentiment":"neutral","sentiment_score":0.08355996385216713},{"text":"Larissa from Oaktree Financial.","start":9.92,"end":11.7,"sentiment":"neutral","sentiment_score":0.10496225953102112},{"text":"I was just reaching out to you wanting to touch base with regards to your tax return and some contributions you've made into your super fund.","start":11.92,"end":19.045,"sentiment":"neutral","sentiment_score":0.1491573481605603},{"text":"We I I noticed that you've done a a claim for some personal contributions that you made earlier in the year.","start":19.744999,"end":28.325,"sentiment":"neutral","sentiment_score":0.011839377915575391},{"text":"You do have some unclaimed contributions, that's $776.25, that we could look at claiming.","start":28.625,"end":36.63,"sentiment":"neutral","sentiment_score":0.00870909821242094}],"sentiment":"neutral","sentiment_score":0.07217334819707408,"channel":0,"num_words":67,"start":9.04,"end":36.63},{"sentences":[{"text":"And I was just wanting to touch base with you to see whether you wanted a resubmission for that personal deduct to convert them into a personal deductible contribution.","start":36.63,"end":46.955,"sentiment":"neutral","sentiment_score":0.16096101855409556},{"text":"You do have an email from one of my team members back on the June 9.","start":47.655,"end":52.074997,"sentiment":"neutral","sentiment_score":0.2332596001215279},{"text":"If you're able to reply to that, that would be fantastic.","start":52.215,"end":55.035,"sentiment":"positive","sentiment_score":0.5366552607579664},{"text":"Or please feel free to give us a call, 130160796, just to have a chat, that'd be great.","start":55.735,"end":62.82694,"sentiment":"positive","sentiment_score":0.3592706612414784},{"text":"Thank you.","start":62.82694,"end":63.56694,"sentiment":"positive","sentiment_score":0.5075972974300385}],"sentiment":"neutral","sentiment_score":0.286648651388915,"channel":0,"num_words":76,"start":36.63,"end":63.56694}]},"summary":{"result":"success","short":"A representative from Oaktree Financial named Larissa calls a customer named Brendan regarding his tax return and contributions made to his super fund. Larissa informs Brendan that he needs to file a claim for some personal contributions and offers to discuss a resubmission for his personal deductible contribution if he can reply to her email or call back."},"intents":{"segments":[{"text":"I was just reaching out to you wanting to touch base with regards to your tax return and some contributions you've made into your super fund.","start_word":29,"end_word":54,"intents":[{"intent":"Address tax return","confidence_score":0.0009020144}]}]},"sentiments":{"segments":[{"text":"Yeah.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.24099983274936676},{"text":"Good day.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.4489712715148926},{"text":"You've reached Brandon here. Sorry. I can't get to the phone. Leave a message, and I'll get back to you. Hi, Brendan. Larissa from Oaktree Financial. I was just reaching out to you wanting to touch base with regards to your tax return and some contributions you've made into your super fund. We I I noticed that you've done a a claim for some personal contributions that you made earlier in the year. You do have some unclaimed contributions, that's $776.25, that we could look at claiming. And I was just wanting to touch base with you to see whether you wanted a resubmission for that personal deduct to convert them into a personal deductible contribution.","start_word":3,"end_word":118,"sentiment":"neutral","sentiment_score":0.06731478124856949},{"text":"You do have an email from one of my team members back on the June 9. If you're able to reply to that, that would be fantastic. Or please feel free to give us a call, 130160796, just to have a chat, that'd be great. Thank you.","start_word":119,"end_word":165,"sentiment":"positive","sentiment_score":0.3851710855960846}],"average":{"sentiment":"neutral","sentiment_score":0.1612767381959607}}}}