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It's 24144766. Russell Cornwall. So we just got an email regarding the investments within the account. So it's saying so please note client holds below assets that are not available under the new product offering, yada yada. And in the little table, it has the Bloom high growth portfolio and Bennelong Australian Equities Fund. Now the Bloom high growth portfolio says is approved product. It says yes, and then Bennelong says no. Now I just wanna confirm that the Bloom High Growth is available within the core menu, and it's Benelon that's triggering triggering the issue. And that's how we're supposed to interpret that type. No worries. Mhmm. Sorry. It says what? Sorry? Okay. Yep. Yeah. It's alright. Cool. So it's that's how we interpret that table. And, like, even though because it just was I just wanted to clarify because, obviously, the the sentence above says, you know, the client holds the below assets that are not available and lists both of them, but then it says yes, no at the end. So I just wanted to a 100% check and make sure that if it says yes in that table, we're still fine. Alright. Cool. Cool. No. That's alright. I just wanted to triple check. I figured it was fine. I just I just wanted to make sure sure because we've done a bunch of that recently. So all good. Cool. Sweet. That answers my question. Thank you very much, Howard. I appreciate your help. Cheers, mate. You too. Have a good day. 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Hammad. It's Connor calling from Okey Financial. How are you? Hey. Good, mate.\n\nGood. Hey. I just have a quick call this morning regarding one of our clients. Got the account number here. It's 24144766.\n\nRussell Cornwall. So we just got an email regarding the investments within the account. So it's saying so please note client holds below assets that are not available under the new product offering, yada yada. And in the little table, it has the Bloom high growth portfolio and Bennelong Australian Equities Fund. Now the Bloom high growth portfolio says is approved product.\n\nIt says yes, and then Bennelong says no. Now I just wanna confirm that the Bloom High Growth is available within the core menu, and it's Benelon that's triggering triggering the issue. And that's how we're supposed to interpret that type. No worries. Mhmm.\n\nSorry. It says what? Sorry? Okay. Yep.\n\nYeah. It's alright. Cool. So it's that's how we interpret that table. And, like, even though because it just was I just wanted to clarify because, obviously, the the sentence above says, you know, the client holds the below assets that are not available and lists both of them, but then it says yes, no at the end.\n\nSo I just wanted to a 100% check and make sure that if it says yes in that table, we're still fine. Alright. Cool. Cool. No.\n\nThat's alright. I just wanted to triple check. I figured it was fine. I just I just wanted to make sure sure because we've done a bunch of that recently. So all good.\n\nCool. Sweet. That answers my question. Thank you very much, Howard. I appreciate your help.\n\nCheers, mate. You too. Have a good day. Bye.","paragraphs":[{"sentences":[{"text":"Hey, Hammad.","start":28.460001,"end":29.02,"sentiment":"neutral","sentiment_score":0.1419096663594246},{"text":"It's Connor calling from Okey Financial.","start":29.02,"end":30.62,"sentiment":"neutral","sentiment_score":0.15529052168130875},{"text":"How are you?","start":30.62,"end":31.36,"sentiment":"neutral","sentiment_score":0.17460454006989798},{"text":"Hey.","start":33.58,"end":33.82,"sentiment":"neutral","sentiment_score":0.21225598454475403},{"text":"Good, mate.","start":33.82,"end":34.22,"sentiment":"positive","sentiment_score":0.39772677421569824}],"sentiment":"neutral","sentiment_score":0.19622040114232472,"num_words":14,"start":28.460001,"end":34.22},{"sentences":[{"text":"Good.","start":34.22,"end":34.72,"sentiment":"positive","sentiment_score":0.39922112226486206},{"text":"Hey.","start":34.86,"end":35.36,"sentiment":"neutral","sentiment_score":0.18750229477882385},{"text":"I just have a quick call this morning regarding one of 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your help.","start":228.31,"end":229.45,"sentiment":"positive","sentiment_score":0.6246145367622375}],"sentiment":"positive","sentiment_score":0.40537574514746666,"num_words":15,"start":224.71,"end":229.45},{"sentences":[{"text":"Cheers, mate.","start":231.59692,"end":232.07693,"sentiment":"positive","sentiment_score":0.5487764775753021},{"text":"You too.","start":232.07693,"end":232.23694,"sentiment":"positive","sentiment_score":0.4562859982252121},{"text":"Have a good day.","start":232.23694,"end":232.87694,"sentiment":"positive","sentiment_score":0.4946163445711136},{"text":"Bye.","start":232.87694,"end":233.37694,"sentiment":"neutral","sentiment_score":-0.0754137635231018}],"sentiment":"positive","sentiment_score":0.43479739626248676,"num_words":9,"start":231.59692,"end":233.37694}]}}]},{"alternatives":[{"transcript":"Welcome to Hub twenty four. Please note your call may be recorded for training and quality purposes. If you do not wish for your call to be recorded, please let our team know. Stay on the line, and our team will be with you shortly. Or if you prefer to leave a voice mail, dial 1. If you'd like to request a callback, dial 2. Welcome to Hub twenty four. Hama speaking. Well, thank you. How are you? Mhmm. Thank you. Alright. Full name of the account? Thank you. Alright. And, yeah, how can I help? Yep. Yeah. Let me have a look. Okay. And they hold a hub 24 Super Core Riddick. Okay. So Hub 24 Super. Okay. Super cool. It does say it's available. So let me just let the team aware of that. It does say it's available. So I just I'm just gonna let the team aware of that. And yeah. Yeah. They'll email you back. It's approved. Okay. Yeah. Yeah. Sorry. And then also at the end, I just saw it does say it's approved product. Yes. And then yeah. Ben, along the yeah. Sorry. I should've looked at oh, yeah. Yeah. Yeah. I think they yeah. You're fine. Yeah. I think it was just an accident from on our end. Just from that. All good. Not a problem. Okay? Take care, Connor. 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to Hub twenty four. Please note your call may be recorded for training and quality purposes. If you do not wish for your call to be recorded, please let our team know. Stay on the line, and our team will be with you shortly. Or if you prefer to leave a voice mail, dial 1.\n\nIf you'd like to request a callback, dial 2. Welcome to Hub twenty four. Hama speaking. Well, thank you. How are you?\n\nMhmm. Thank you. Alright. Full name of the account? Thank you.\n\nAlright. And, yeah, how can I help? Yep. Yeah. Let me have a look.\n\nOkay. And they hold a hub 24 Super Core Riddick. Okay. So Hub 24 Super. Okay.\n\nSuper cool. It does say it's available. So let me just let the team aware of that. It does say it's available. So I just I'm just gonna let the team aware of that.\n\nAnd yeah. Yeah. They'll email you back. It's approved. Okay.\n\nYeah. Yeah. Sorry. And then also at the end, I just saw it does say it's approved product. Yes.\n\nAnd then yeah. Ben, along the yeah. Sorry. I should've looked at oh, yeah. Yeah.\n\nYeah. I think they yeah. You're fine. Yeah. I think it was just an accident from on our end.\n\nJust from that. All good. Not a problem. Okay? Take care, Connor.\n\nBye.","paragraphs":[{"sentences":[{"text":"Welcome to Hub twenty four.","start":1.8399999,"end":3.62,"sentiment":"neutral","sentiment_score":0.14970889687538147},{"text":"Please note your call may be recorded for training and quality purposes.","start":3.9199998,"end":7.54,"sentiment":"neutral","sentiment_score":-0.061996685030559696},{"text":"If you do not wish for your call to be recorded, please let our team know.","start":8.08,"end":12.0199995,"sentiment":"neutral","sentiment_score":-0.12244066828861833},{"text":"Stay on the line, and our team will be with you shortly.","start":12.48,"end":15.059999,"sentiment":"neutral","sentiment_score":0.006548425493141015},{"text":"Or if you prefer to leave a voice mail, dial 1.","start":15.575,"end":18.555,"sentiment":"neutral","sentiment_score":-0.0220452400601723}],"sentiment":"neutral","sentiment_score":-0.037828267202712595,"num_words":56,"start":1.8399999,"end":18.555},{"sentences":[{"text":"If you'd like to request a callback, dial 2.","start":18.775,"end":21.595,"sentiment":"neutral","sentiment_score":-0.0157495377999213},{"text":"Welcome to Hub twenty four.","start":25.814999,"end":27.015,"sentiment":"neutral","sentiment_score":0.0590232789516449},{"text":"Hama speaking.","start":27.015,"end":27.915,"sentiment":"neutral","sentiment_score":0.03747972846031189},{"text":"Well, thank you.","start":32.11,"end":32.670002,"sentiment":"positive","sentiment_score":0.36870283881823224},{"text":"How are you?","start":32.670002,"end":33.49,"sentiment":"neutral","sentiment_score":0.24716857075691223}],"sentiment":"neutral","sentiment_score":0.09436110182749954,"num_words":22,"start":18.775,"end":33.49},{"sentences":[{"text":"Mhmm.","start":41.87,"end":42.37,"sentiment":"neutral","sentiment_score":0.029751406982541084},{"text":"Thank you.","start":54.625,"end":55.445,"sentiment":"neutral","sentiment_score":0.29121100902557373},{"text":"Alright.","start":56.14,"end":56.62,"sentiment":"neutral","sentiment_score":0.1440605670213699},{"text":"Full name of the account?","start":56.62,"end":58.0,"sentiment":"neutral","sentiment_score":0.0863673061132431},{"text":"Thank you.","start":58.54,"end":59.36,"sentiment":"neutral","sentiment_score":0.263926237821579}],"sentiment":"neutral","sentiment_score":0.1559929998422211,"num_words":11,"start":41.87,"end":59.36},{"sentences":[{"text":"Alright.","start":59.42,"end":59.92,"sentiment":"neutral","sentiment_score":0.17305295169353485},{"text":"And, yeah, how can I help?","start":60.62,"end":63.6,"sentiment":"neutral","sentiment_score":0.17621382822593054},{"text":"Yep.","start":76.385,"end":76.885,"sentiment":"neutral","sentiment_score":0.01981777884066105},{"text":"Yeah.","start":110.26,"end":110.74,"sentiment":"neutral","sentiment_score":0.024913256987929344},{"text":"Let me have a look.","start":110.74,"end":111.94,"sentiment":"neutral","sentiment_score":0.020418498292565347}],"sentiment":"neutral","sentiment_score":0.09836853202432394,"num_words":14,"start":59.42,"end":111.94},{"sentences":[{"text":"Okay.","start":111.94,"end":112.44,"sentiment":"neutral","sentiment_score":0.05344283580780029},{"text":"And they hold a hub 24 Super Core Riddick.","start":121.22,"end":124.26,"sentiment":"neutral","sentiment_score":0.06285061438878377},{"text":"Okay.","start":124.26,"end":124.76,"sentiment":"neutral","sentiment_score":0.058156419545412064},{"text":"So Hub 24 Super.","start":137.015,"end":145.65,"sentiment":"neutral","sentiment_score":0.046997698955237865},{"text":"Okay.","start":145.87,"end":146.37,"sentiment":"neutral","sentiment_score":0.03311937674880028}],"sentiment":"neutral","sentiment_score":0.05614780983887613,"num_words":16,"start":111.94,"end":146.37},{"sentences":[{"text":"Super cool.","start":149.06999,"end":149.89,"sentiment":"positive","sentiment_score":0.7515837848186493},{"text":"It does say it's available.","start":151.87,"end":153.33,"sentiment":"neutral","sentiment_score":0.2909474581480026},{"text":"So let me just let the team aware of that.","start":153.55,"end":157.195,"sentiment":"neutral","sentiment_score":0.1489587515592575},{"text":"It does say it's available.","start":162.535,"end":163.835,"sentiment":"neutral","sentiment_score":0.06169951483607292},{"text":"So I just I'm just gonna let the team aware of that.","start":163.895,"end":166.395,"sentiment":"neutral","sentiment_score":0.07994420764346917}],"sentiment":"neutral","sentiment_score":0.16809766005505533,"num_words":34,"start":149.06999,"end":166.395},{"sentences":[{"text":"And yeah.","start":166.535,"end":167.675,"sentiment":"neutral","sentiment_score":0.08172501996159554},{"text":"Yeah.","start":168.61,"end":169.01,"sentiment":"neutral","sentiment_score":0.09990079700946808},{"text":"They'll email you back.","start":169.01,"end":170.39,"sentiment":"neutral","sentiment_score":0.12745854444801807},{"text":"It's approved.","start":170.76999,"end":171.51,"sentiment":"neutral","sentiment_score":0.1199072115123272},{"text":"Okay.","start":171.65,"end":171.97,"sentiment":"neutral","sentiment_score":0.08328177034854889}],"sentiment":"neutral","sentiment_score":0.10962812080979348,"num_words":10,"start":166.535,"end":171.97},{"sentences":[{"text":"Yeah.","start":171.97,"end":172.45,"sentiment":"neutral","sentiment_score":0.08006143569946289},{"text":"Yeah.","start":172.45,"end":172.84999,"sentiment":"neutral","sentiment_score":0.0683501660823822},{"text":"Sorry.","start":172.84999,"end":173.33,"sentiment":"neutral","sentiment_score":0.04471134766936302},{"text":"And then also at the end, I just saw it does say it's approved product.","start":173.33,"end":177.09,"sentiment":"neutral","sentiment_score":0.06023294553160667},{"text":"Yes.","start":177.09,"end":177.59,"sentiment":"neutral","sentiment_score":0.0689002126455307}],"sentiment":"neutral","sentiment_score":0.0613430181616231,"num_words":19,"start":171.97,"end":177.59},{"sentences":[{"text":"And then yeah.","start":178.53,"end":179.17,"sentiment":"neutral","sentiment_score":0.0321193461616834},{"text":"Ben, along the yeah.","start":179.17,"end":180.12999,"sentiment":"neutral","sentiment_score":0.015937873162329197},{"text":"Sorry.","start":180.12999,"end":180.62999,"sentiment":"neutral","sentiment_score":-0.008465270511806011},{"text":"I should've looked at oh, yeah.","start":180.76999,"end":183.195,"sentiment":"neutral","sentiment_score":0.026233166301002104},{"text":"Yeah.","start":183.195,"end":183.695,"sentiment":"neutral","sentiment_score":0.03877292200922966}],"sentiment":"neutral","sentiment_score":0.023187745362520218,"num_words":15,"start":178.53,"end":183.695},{"sentences":[{"text":"Yeah.","start":198.40001,"end":198.88,"sentiment":"neutral","sentiment_score":0.010820725932717323},{"text":"I think they yeah.","start":198.88,"end":208.08,"sentiment":"neutral","sentiment_score":0.033515648916363716},{"text":"You're fine.","start":208.08,"end":208.64,"sentiment":"neutral","sentiment_score":0.10513542592525482},{"text":"Yeah.","start":208.64,"end":208.8,"sentiment":"neutral","sentiment_score":0.03597935661673546},{"text":"I think it was just an accident from on our end.","start":208.8,"end":212.025,"sentiment":"neutral","sentiment_score":-0.04883011769164692}],"sentiment":"neutral","sentiment_score":-0.007684092870668361,"num_words":19,"start":198.40001,"end":212.025},{"sentences":[{"text":"Just from that.","start":212.025,"end":216.525,"sentiment":"neutral","sentiment_score":0.0776216983795166},{"text":"All good.","start":220.905,"end":221.72499,"sentiment":"neutral","sentiment_score":0.25668278336524963},{"text":"Not a problem.","start":226.14,"end":226.94,"sentiment":"neutral","sentiment_score":0.07295676196614902},{"text":"Okay?","start":226.94,"end":227.44,"sentiment":"neutral","sentiment_score":0.07401803880929947},{"text":"Take care, Connor.","start":230.46,"end":231.34001,"sentiment":"positive","sentiment_score":0.45501284797986347}],"sentiment":"neutral","sentiment_score":0.2003464608763655,"num_words":12,"start":212.025,"end":231.34001},{"sentences":[{"text":"Bye.","start":231.34001,"end":231.84001,"sentiment":"neutral","sentiment_score":0.3230675160884857}],"sentiment":"neutral","sentiment_score":0.3230675160884857,"num_words":1,"start":231.34001,"end":231.84001}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Hub twenty four. Please note your call may be recorded for training and quality purposes. If you do not wish for your call to be recorded, please let our team know. Stay on the line, and our team will be with you shortly. Or if you prefer to leave a voice mail, dial 1.\n\nIf you'd like to request a callback, dial 2. Welcome to Hub twenty four. Hama speaking.\n\nChannel 0: Hey, Hammad. It's Connor calling from Okey Financial. How are you?\n\nChannel 1: Well, thank you. How are you?\n\nChannel 0: Hey. Good, mate. Good. Hey. I just have a quick call this morning regarding one of our clients.\n\nChannel 1: Mhmm.\n\nChannel 0: Got the account number here. It's 24144766.\n\nChannel 1: Thank you. Alright.\n\nChannel 0: Russell\n\nChannel 1: Full name\n\nChannel 0: Cornwall.\n\nChannel 1: of the account? Thank you. Alright. And, yeah, how can I help?\n\nChannel 0: So we just got an email regarding the investments within the account. So it's saying so please note client holds below assets that are not available under the new product offering, yada yada.\n\nChannel 1: Yep.\n\nChannel 0: And in the little table, it has the Bloom high growth portfolio and Bennelong Australian Equities Fund. Now the Bloom high growth portfolio says is approved product. It says yes, and then Bennelong says no. Now I just wanna confirm that the Bloom High Growth is available within the core menu, and it's Benelon that's triggering triggering the issue. And that's how we're supposed to interpret that type.\n\nChannel 1: Yeah. Let me have a look. Okay.\n\nChannel 0: No worries.\n\nChannel 1: And they hold a hub 24 Super Core Riddick. Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: So Hub 24 Super. Okay. Super cool. It does say it's available. So let me just let the team aware of that.\n\nChannel 0: Sorry. It says what? Sorry?\n\nChannel 1: It does say it's available. So I just I'm just gonna let\n\nChannel 0: Okay.\n\nChannel 1: the team aware of that. And yeah. Yeah. They'll email you back. It's approved.\n\nOkay. Yeah. Yeah. Sorry. And then also at the end, I just saw it does say it's approved product.\n\nYes.\n\nChannel 0: Yep.\n\nChannel 1: And then yeah. Ben, along the yeah. Sorry. I should've looked\n\nChannel 0: Yeah. It's alright.\n\nChannel 1: at\n\nChannel 0: Cool.\n\nChannel 1: oh, yeah.\n\nChannel 0: So\n\nChannel 1: Yeah.\n\nChannel 0: it's that's how we interpret that table. And, like, even though because it just was I just wanted to clarify because, obviously, the the sentence above says, you know, the client holds the below assets that are not available and lists both\n\nChannel 1: Yeah.\n\nChannel 0: of them, but\n\nChannel 1: I\n\nChannel 0: then it says yes, no at the end. So\n\nChannel 1: think\n\nChannel 0: I just wanted to a 100% check\n\nChannel 1: they\n\nChannel 0: and make sure that if it says yes in that table, we're still fine.\n\nChannel 1: yeah. You're fine. Yeah. I think it was just an accident from on our end. Just\n\nChannel 0: Alright.\n\nChannel 1: from\n\nChannel 0: Cool. Cool. No. That's alright. I just wanted to triple check.\n\nI figured it\n\nChannel 1: that.\n\nChannel 0: was fine. I just I just wanted to make sure sure because we've\n\nChannel 1: All\n\nChannel 0: done a\n\nChannel 1: good.\n\nChannel 0: bunch of that recently. So all good. Cool. Sweet. That\n\nChannel 1: Not a\n\nChannel 0: answers\n\nChannel 1: problem.\n\nChannel 0: my question.\n\nChannel 1: Okay?\n\nChannel 0: Thank you very much, Howard. I appreciate your help.\n\nChannel 1: Take care, Connor. Bye.\n\nChannel 0: Cheers, mate. You too. Have a good day. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to Hub twenty four.","start":1.8399999,"end":3.62,"sentiment":"neutral","sentiment_score":0.14970889687538147},{"text":"Please note your call may be recorded for training and quality purposes.","start":3.9199998,"end":7.54,"sentiment":"neutral","sentiment_score":-0.061996685030559696},{"text":"If you do not wish for your call to be recorded, please let our team know.","start":8.08,"end":12.0199995,"sentiment":"neutral","sentiment_score":-0.12244066828861833},{"text":"Stay on the line, and our team will be with you shortly.","start":12.48,"end":15.059999,"sentiment":"neutral","sentiment_score":0.006548425493141015},{"text":"Or if you prefer to leave a voice mail, dial 1.","start":15.575,"end":18.555,"sentiment":"neutral","sentiment_score":-0.0220452400601723}],"sentiment":"neutral","sentiment_score":-0.037828267202712595,"channel":1,"num_words":56,"start":1.8399999,"end":18.555},{"sentences":[{"text":"If you'd like to request a callback, dial 2.","start":18.775,"end":21.595,"sentiment":"neutral","sentiment_score":-0.0157495377999213},{"text":"Welcome to Hub twenty four.","start":25.814999,"end":27.015,"sentiment":"neutral","sentiment_score":0.0590232789516449},{"text":"Hama speaking.","start":27.015,"end":27.915,"sentiment":"neutral","sentiment_score":0.03747972846031189}],"sentiment":"neutral","sentiment_score":0.014270625717472285,"channel":1,"num_words":16,"start":18.775,"end":27.915},{"sentences":[{"text":"Hey, Hammad.","start":28.460001,"end":29.02,"sentiment":"neutral","sentiment_score":0.1419096663594246},{"text":"It's Connor calling from Okey Financial.","start":29.02,"end":30.62,"sentiment":"neutral","sentiment_score":0.15529052168130875},{"text":"How are you?","start":30.62,"end":31.36,"sentiment":"neutral","sentiment_score":0.17460454006989798}],"sentiment":"neutral","sentiment_score":0.15812509845603595,"channel":0,"num_words":11,"start":28.460001,"end":31.36},{"sentences":[{"text":"Well, thank you.","start":32.11,"end":32.670002,"sentiment":"positive","sentiment_score":0.36870283881823224},{"text":"How are you?","start":32.670002,"end":33.49,"sentiment":"neutral","sentiment_score":0.24716857075691223}],"sentiment":"neutral","sentiment_score":0.3079357047875722,"channel":1,"num_words":6,"start":32.11,"end":33.49},{"sentences":[{"text":"Hey.","start":33.58,"end":33.82,"sentiment":"neutral","sentiment_score":0.21225598454475403},{"text":"Good, mate.","start":33.82,"end":34.22,"sentiment":"positive","sentiment_score":0.39772677421569824},{"text":"Good.","start":34.22,"end":34.72,"sentiment":"positive","sentiment_score":0.39922112226486206},{"text":"Hey.","start":34.86,"end":35.36,"sentiment":"neutral","sentiment_score":0.18750229477882385},{"text":"I just have a quick call this morning regarding one of our clients.","start":35.66,"end":40.204998,"sentiment":"neutral","sentiment_score":0.09895159304141998}],"sentiment":"neutral","sentiment_score":0.16004464775323868,"channel":0,"num_words":18,"start":33.58,"end":40.204998},{"sentences":[{"text":"Mhmm.","start":41.87,"end":42.37,"sentiment":"neutral","sentiment_score":0.029751406982541084}],"sentiment":"neutral","sentiment_score":0.029751406982541084,"channel":1,"num_words":1,"start":41.87,"end":42.37},{"sentences":[{"text":"Got the account number here.","start":42.665,"end":44.364998,"sentiment":"neutral","sentiment_score":0.05007228702306747},{"text":"It's 24144766.","start":45.144997,"end":52.260002,"sentiment":"neutral","sentiment_score":0.06582500971853733}],"sentiment":"neutral","sentiment_score":0.05457306493605886,"channel":0,"num_words":7,"start":42.665,"end":52.260002},{"sentences":[{"text":"Thank you.","start":54.625,"end":55.445,"sentiment":"neutral","sentiment_score":0.29121100902557373},{"text":"Alright.","start":56.14,"end":56.62,"sentiment":"neutral","sentiment_score":0.1440605670213699}],"sentiment":"neutral","sentiment_score":0.24216086169083914,"channel":1,"num_words":3,"start":54.625,"end":56.62},{"sentences":[{"text":"Russell","start":56.4,"end":56.9,"sentiment":"neutral","sentiment_score":0.1306411623954773}],"sentiment":"neutral","sentiment_score":0.1306411623954773,"channel":0,"num_words":1,"start":56.4,"end":56.9},{"sentences":[{"text":"Full name","start":56.62,"end":57.1,"sentiment":"neutral","sentiment_score":0.10525336861610413}],"sentiment":"neutral","sentiment_score":0.10525336861610413,"channel":1,"num_words":2,"start":56.62,"end":57.1},{"sentences":[{"text":"Cornwall.","start":57.04,"end":57.54,"sentiment":"neutral","sentiment_score":0.09078209102153778}],"sentiment":"neutral","sentiment_score":0.09078209102153778,"channel":0,"num_words":1,"start":57.04,"end":57.54},{"sentences":[{"text":"of the account?","start":57.1,"end":58.0,"sentiment":"neutral","sentiment_score":0.07377659777800243},{"text":"Thank you.","start":58.54,"end":59.36,"sentiment":"neutral","sentiment_score":0.263926237821579},{"text":"Alright.","start":59.42,"end":59.92,"sentiment":"neutral","sentiment_score":0.17305295169353485},{"text":"And, yeah, how can I help?","start":60.62,"end":63.6,"sentiment":"neutral","sentiment_score":0.17621382822593054}],"sentiment":"neutral","sentiment_score":0.16495984916885695,"channel":1,"num_words":12,"start":57.1,"end":63.6},{"sentences":[{"text":"So we just got an email regarding the investments within the account.","start":64.135,"end":68.635,"sentiment":"neutral","sentiment_score":-0.018338107969611883},{"text":"So it's saying so please note client holds below assets that are not available under the new product offering, yada yada.","start":69.015,"end":75.75,"sentiment":"neutral","sentiment_score":-0.053389646112918854}],"sentiment":"neutral","sentiment_score":-0.04064363224262541,"channel":0,"num_words":33,"start":64.135,"end":75.75},{"sentences":[{"text":"Yep.","start":76.385,"end":76.885,"sentiment":"neutral","sentiment_score":0.01981777884066105}],"sentiment":"neutral","sentiment_score":0.01981777884066105,"channel":1,"num_words":1,"start":76.385,"end":76.885},{"sentences":[{"text":"And in the little table, it has the Bloom high growth portfolio and Bennelong Australian Equities Fund.","start":77.67,"end":85.85,"sentiment":"neutral","sentiment_score":0.010434537797289737},{"text":"Now the Bloom high growth portfolio says is approved product.","start":86.07,"end":89.43,"sentiment":"neutral","sentiment_score":-0.021194540336728095},{"text":"It says yes, and then Bennelong says no.","start":89.43,"end":91.695,"sentiment":"neutral","sentiment_score":-0.054535717237740755},{"text":"Now I just wanna confirm that the Bloom High Growth is available within the core menu, and it's Benelon that's triggering triggering the issue.","start":91.775,"end":104.595,"sentiment":"neutral","sentiment_score":0.00339335521372656},{"text":"And that's how we're supposed to interpret that type.","start":105.78,"end":107.96,"sentiment":"neutral","sentiment_score":-0.03781078880031904}],"sentiment":"neutral","sentiment_score":-0.010730890776304639,"channel":0,"num_words":68,"start":77.67,"end":107.96},{"sentences":[{"text":"Yeah.","start":110.26,"end":110.74,"sentiment":"neutral","sentiment_score":0.024913256987929344},{"text":"Let me have a look.","start":110.74,"end":111.94,"sentiment":"neutral","sentiment_score":0.020418498292565347},{"text":"Okay.","start":111.94,"end":112.44,"sentiment":"neutral","sentiment_score":0.05344283580780029}],"sentiment":"neutral","sentiment_score":0.025778369179793766,"channel":1,"num_words":7,"start":110.26,"end":112.44},{"sentences":[{"text":"No worries.","start":112.26,"end":113.0,"sentiment":"neutral","sentiment_score":0.0750872828066349}],"sentiment":"neutral","sentiment_score":0.0750872828066349,"channel":0,"num_words":2,"start":112.26,"end":113.0},{"sentences":[{"text":"And they hold a hub 24 Super Core Riddick.","start":121.22,"end":124.26,"sentiment":"neutral","sentiment_score":0.06285061438878377},{"text":"Okay.","start":124.26,"end":124.76,"sentiment":"neutral","sentiment_score":0.058156419545412064}],"sentiment":"neutral","sentiment_score":0.0623811949044466,"channel":1,"num_words":10,"start":121.22,"end":124.76},{"sentences":[{"text":"Mhmm.","start":125.795,"end":126.295,"sentiment":"neutral","sentiment_score":0.04243532568216324}],"sentiment":"neutral","sentiment_score":0.04243532568216324,"channel":0,"num_words":1,"start":125.795,"end":126.295},{"sentences":[{"text":"So Hub 24 Super.","start":137.015,"end":145.65,"sentiment":"neutral","sentiment_score":0.046997698955237865},{"text":"Okay.","start":145.87,"end":146.37,"sentiment":"neutral","sentiment_score":0.03311937674880028},{"text":"Super cool.","start":149.06999,"end":149.89,"sentiment":"positive","sentiment_score":0.7515837848186493},{"text":"It does say it's available.","start":151.87,"end":153.33,"sentiment":"neutral","sentiment_score":0.2909474581480026},{"text":"So let me just let the team aware of that.","start":153.55,"end":157.195,"sentiment":"neutral","sentiment_score":0.1489587515592575}],"sentiment":"neutral","sentiment_score":0.21220920675180174,"channel":1,"num_words":22,"start":137.015,"end":157.195},{"sentences":[{"text":"Sorry.","start":159.66501,"end":160.16501,"sentiment":"neutral","sentiment_score":-0.0021397266536951065},{"text":"It says what?","start":160.41,"end":161.13,"sentiment":"neutral","sentiment_score":0.007349285917977492},{"text":"Sorry?","start":161.13,"end":161.63,"sentiment":"neutral","sentiment_score":-0.000055563636124134064}],"sentiment":"neutral","sentiment_score":0.0039705134928226474,"channel":0,"num_words":5,"start":159.66501,"end":161.63},{"sentences":[{"text":"It does say it's available.","start":162.535,"end":163.835,"sentiment":"neutral","sentiment_score":0.06169951483607292},{"text":"So I just I'm just gonna let","start":163.895,"end":165.175,"sentiment":"neutral","sentiment_score":0.07558349519968033}],"sentiment":"neutral","sentiment_score":0.06979850338151057,"channel":1,"num_words":12,"start":162.535,"end":165.175},{"sentences":[{"text":"Okay.","start":165.05,"end":165.55,"sentiment":"neutral","sentiment_score":0.05568354204297066}],"sentiment":"neutral","sentiment_score":0.05568354204297066,"channel":0,"num_words":1,"start":165.05,"end":165.55},{"sentences":[{"text":"the team aware of that.","start":165.175,"end":166.395,"sentiment":"neutral","sentiment_score":0.08604920506477357},{"text":"And yeah.","start":166.535,"end":167.675,"sentiment":"neutral","sentiment_score":0.08172501996159554},{"text":"Yeah.","start":168.61,"end":169.01,"sentiment":"neutral","sentiment_score":0.09990079700946808},{"text":"They'll email you back.","start":169.01,"end":170.39,"sentiment":"neutral","sentiment_score":0.12745854444801807},{"text":"It's 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Connor.","start":230.46,"end":231.34001,"sentiment":"positive","sentiment_score":0.45501284797986347},{"text":"Bye.","start":231.34001,"end":231.84001,"sentiment":"neutral","sentiment_score":0.3230675160884857}],"sentiment":"positive","sentiment_score":0.42202651500701904,"channel":1,"num_words":4,"start":230.46,"end":231.84001},{"sentences":[{"text":"Cheers, mate.","start":231.59692,"end":232.07693,"sentiment":"positive","sentiment_score":0.5487764775753021},{"text":"You too.","start":232.07693,"end":232.23694,"sentiment":"positive","sentiment_score":0.4562859982252121},{"text":"Have a good day.","start":232.23694,"end":232.87694,"sentiment":"positive","sentiment_score":0.4946163445711136},{"text":"Bye.","start":232.87694,"end":233.37694,"sentiment":"neutral","sentiment_score":-0.0754137635231018}],"sentiment":"positive","sentiment_score":0.43479739626248676,"channel":0,"num_words":9,"start":231.59692,"end":233.37694}]},"summary":{"result":"success","short":"A representative from Okey Financial called a customer to discuss a client's investment account. The customer had an issue with the account being approved, but the representative clarified that it was only approved because of a specific row. The representative also confirmed that the client holds below assets that are not available under the new product offering."},"intents":{"segments":[{"text":"And in the little table, it has the Bloom high growth portfolio and Bennelong Australian Equities Fund. Now the Bloom high growth portfolio says is approved product. It says yes, and then Bennelong says no. Now I just wanna confirm that the Bloom High Growth is available within the core menu, and it's Benelon that's triggering triggering the issue. And that's how we're supposed to interpret that type. Yeah.","start_word":168,"end_word":236,"intents":[{"intent":"Confirm product availability","confidence_score":0.069224045}]},{"text":"It does say it's available. So let me just let the team aware of that. Sorry.","start_word":263,"end_word":278,"intents":[{"intent":"Check availability","confidence_score":0.09370161}]},{"text":"it's that's how we interpret that table. And, like, even though because it just was I just wanted to clarify because, obviously, the the sentence above says, you know, the client holds the below assets that are not available and lists both Yeah.","start_word":351,"end_word":393,"intents":[{"intent":"Clarify table interpretation","confidence_score":0.0073556677},{"intent":"Check asset status","confidence_score":0.014572766},{"intent":"Confirm understanding","confidence_score":0.24658638}]},{"text":"Thank you very much, Howard. I appreciate your help. Take care, Connor. Bye. Cheers, mate. You too. Have a good day.","start_word":497,"end_word":517,"intents":[{"intent":"End conversation","confidence_score":0.58837026}]}]},"sentiments":{"segments":[{"text":"Welcome to Hub twenty four. Please note your call may be recorded for training and quality purposes. If you do not wish for your call to be recorded, please let our team know. Stay on the line, and our team will be with you shortly. Or if you prefer to leave a voice mail, dial 1. If you'd like to request a callback, dial 2. Welcome to Hub twenty four. Hama speaking. Hey, Hammad. It's Connor calling from Okey Financial. How are you?","start_word":0,"end_word":82,"sentiment":"neutral","sentiment_score":0.00945286825299263},{"text":"Well, thank you.","start_word":83,"end_word":85,"sentiment":"positive","sentiment_score":0.34958213567733765},{"text":"How are you? Hey.","start_word":86,"end_word":89,"sentiment":"neutral","sentiment_score":0.2439809888601303},{"text":"Good, mate. Good.","start_word":90,"end_word":92,"sentiment":"positive","sentiment_score":0.3965608179569245},{"text":"Hey. I just have a quick call this morning regarding one of our clients. Mhmm. Got the account number here. It's 24144766. Thank you. Alright. Russell Full name Cornwall. of the account? Thank you. Alright. And, yeah, how can I help? So we just got an email regarding the investments within the account. So it's saying so please note client holds below assets that are not available under the new product offering, yada yada. Yep. And in the little table, it has the Bloom high growth portfolio and Bennelong Australian Equities Fund. Now the Bloom high growth portfolio says is approved product. It says yes, and then Bennelong says no. Now I just wanna confirm that the Bloom High Growth is available within the core menu, and it's Benelon that's triggering triggering the issue. And that's how we're supposed to interpret that type. Yeah. Let me have a look. Okay. No worries. And they hold a hub 24 Super Core Riddick. Okay. Mhmm. So Hub 24 Super. Okay.","start_word":93,"end_word":260,"sentiment":"neutral","sentiment_score":0.028214406222105023},{"text":"Super cool.","start_word":261,"end_word":262,"sentiment":"positive","sentiment_score":0.7346261739730835},{"text":"It does say it's available. So let me just let the team aware of that. Sorry. It says what? Sorry? It does say it's available. So I just I'm just gonna let Okay. the team aware of that. And yeah. Yeah. They'll email you back. It's approved. Okay. Yeah. Yeah. Sorry. And then also at the end, I just saw it does say it's approved product. Yes. Yep. And then yeah. Ben, along the yeah. Sorry. I should've looked Yeah. It's alright. at Cool. oh, yeah. So Yeah. it's that's how we interpret that table. And, like, even though because it just was I just wanted to clarify because, obviously, the the sentence above says, you know, the client holds the below assets that are not available and lists both Yeah. of them, but I then it says yes, no at the end. So think I just wanted to a 100% check they and make sure that if it says yes in that table, we're still fine. yeah. You're fine. Yeah. I think it was just an accident from on our end. Just Alright. from Cool. Cool. No. That's alright. I just wanted to triple check. I figured it that. was fine. I just I just wanted to make sure sure because we've All done a good.","start_word":263,"end_word":479,"sentiment":"neutral","sentiment_score":0.0645657479763031},{"text":"bunch of that recently. So all good. Cool.","start_word":480,"end_word":487,"sentiment":"positive","sentiment_score":0.4065223336219787},{"text":"Sweet. That Not a answers problem. my question. Okay?","start_word":488,"end_word":496,"sentiment":"neutral","sentiment_score":0.08898895233869553},{"text":"Thank you very much, Howard. I appreciate your help. Take care, Connor.","start_word":497,"end_word":508,"sentiment":"positive","sentiment_score":0.5336185097694397},{"text":"Bye.","start_word":509,"end_word":509,"sentiment":"neutral","sentiment_score":0.3230675160884857},{"text":"Cheers, mate. You too. Have a good day.","start_word":510,"end_word":517,"sentiment":"positive","sentiment_score":0.5311582088470459},{"text":"Bye.","start_word":518,"end_word":518,"sentiment":"neutral","sentiment_score":0.1202995777130127}],"average":{"sentiment":"neutral","sentiment_score":0.08052805797405796}}}}