{"metadata":{"transaction_key":"deprecated","request_id":"01a0b6ed-c778-7ff2-a1be-de053229c267","sha256":"b9aa26aedbf285c49387e1aa50bb0dfd0e7ae38f6aa86f75c2af4a64a766331a","created":"2026-09-18T23:50:33.750Z","duration":72.86394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":242,"output_tokens":67},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":265,"output_tokens":265},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":265,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good morning. Alright. This is Danny. Hi. Good morning. This is Harleen from Gotter Green Force. I'm just following up on the inquiry you made to our website regarding our service. Yes. Yes, sir. We currently have availability of the twenty first and September 21. So if you're ready to proceed, I can book you any for either of those dates. Alright. For the quote, we already have sent you an email for the final quote. So can you please check on it and accept the quote so that we can proceed further booking? Alright. Alright. Thank you so much. Bye, Nina. Thank you, Nina. Bye bye.","confidence":0.99902344,"words":[{"word":"hello","start":4.0,"end":4.48,"confidence":0.86816406,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.10019232332706451},{"word":"good","start":4.48,"end":4.72,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.319967657327652},{"word":"morning","start":4.72,"end":5.22,"confidence":0.99902344,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.23470088839530945},{"word":"alright","start":7.2799997,"end":7.7599998,"confidence":0.75683594,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.12729011476039886},{"word":"this","start":7.7599998,"end":8.08,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.07804218679666519},{"word":"is","start":8.08,"end":8.24,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.07803741842508316},{"word":"danny","start":8.24,"end":8.74,"confidence":0.82006836,"punctuated_word":"Danny.","sentiment":"neutral","sentiment_score":0.06035902351140976},{"word":"hi","start":11.44,"end":11.759999,"confidence":0.77319336,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.1221085637807846},{"word":"good","start":11.759999,"end":11.92,"confidence":0.9980469,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.2548738121986389},{"word":"morning","start":11.92,"end":12.4,"confidence":1.0,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.21159303188323977},{"word":"this","start":12.4,"end":12.559999,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.12148550152778624},{"word":"is","start":12.559999,"end":12.719999,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.14267206192016602},{"word":"harleen","start":12.719999,"end":13.2,"confidence":0.6269531,"punctuated_word":"Harleen","sentiment":"neutral","sentiment_score":0.13883326947689056},{"word":"from","start":13.2,"end":13.36,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.18524330854415896},{"word":"gotter","start":13.36,"end":13.679999,"confidence":0.53100586,"punctuated_word":"Gotter","sentiment":"neutral","sentiment_score":0.16675269603729248},{"word":"green","start":13.679999,"end":14.0,"confidence":0.5708008,"punctuated_word":"Green","sentiment":"neutral","sentiment_score":0.15789209306240082},{"word":"force","start":14.0,"end":14.5,"confidence":0.6936035,"punctuated_word":"Force.","sentiment":"neutral","sentiment_score":0.17611075937747955},{"word":"i'm","start":14.799999,"end":15.04,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.11232049763202669},{"word":"just","start":15.04,"end":15.405,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.10880115628242493},{"word":"following","start":15.405,"end":15.804999,"confidence":1.0,"punctuated_word":"following","sentiment":"neutral","sentiment_score":0.09153002500534058},{"word":"up","start":15.804999,"end":15.884999,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.11240271478891373},{"word":"on","start":15.884999,"end":16.365,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.11020117253065108},{"word":"the","start":16.365,"end":16.605,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11994004249572754},{"word":"inquiry","start":16.605,"end":17.105,"confidence":0.9970703,"punctuated_word":"inquiry","sentiment":"neutral","sentiment_score":0.08996577560901642},{"word":"you","start":17.164999,"end":17.244999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1076238974928856},{"word":"made","start":17.244999,"end":17.485,"confidence":0.99902344,"punctuated_word":"made","sentiment":"neutral","sentiment_score":0.1001497358083725},{"word":"to","start":17.485,"end":17.805,"confidence":0.78759766,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12844033539295197},{"word":"our","start":17.805,"end":18.125,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.11110472679138184},{"word":"website","start":18.125,"end":18.625,"confidence":1.0,"punctuated_word":"website","sentiment":"neutral","sentiment_score":0.11655908823013306},{"word":"regarding","start":18.765,"end":19.244999,"confidence":0.99902344,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.10002351552248},{"word":"our","start":19.244999,"end":19.485,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.11558826267719267},{"word":"service","start":19.485,"end":19.985,"confidence":0.99853516,"punctuated_word":"service.","sentiment":"neutral","sentiment_score":0.1061636358499527},{"word":"yes","start":24.845,"end":25.165,"confidence":0.98095703,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.1014108881354332},{"word":"yes","start":25.165,"end":25.485,"confidence":0.9975586,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.16512590646743774},{"word":"sir","start":25.485,"end":25.985,"confidence":1.0,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.19695580005645752},{"word":"we","start":26.044998,"end":26.285,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.15214644372463226},{"word":"currently","start":26.285,"end":26.685,"confidence":1.0,"punctuated_word":"currently","sentiment":"neutral","sentiment_score":0.15753650665283203},{"word":"have","start":26.685,"end":26.925,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.16160185635089874},{"word":"availability","start":26.925,"end":27.425,"confidence":0.99609375,"punctuated_word":"availability","sentiment":"neutral","sentiment_score":0.12157118320465088},{"word":"of","start":27.884998,"end":28.044998,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.15116381645202637},{"word":"the","start":28.044998,"end":28.285,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.14072266221046448},{"word":"twenty","start":28.285,"end":28.685,"confidence":0.87597656,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.14310158789157867},{"word":"first","start":28.685,"end":28.925,"confidence":0.31054688,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.12011608481407166},{"word":"and","start":28.925,"end":29.085,"confidence":0.97998047,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.09765997529029846},{"word":"september","start":29.085,"end":29.965,"confidence":0.9854126,"punctuated_word":"September","sentiment":"neutral","sentiment_score":0.11567388474941254},{"word":"21","start":29.965,"end":30.845001,"confidence":0.9854126,"punctuated_word":"21.","sentiment":"neutral","sentiment_score":0.1466517299413681},{"word":"so","start":30.845,"end":31.14,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.14682549238204956},{"word":"if","start":31.14,"end":31.3,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.19036546349525452},{"word":"you're","start":31.3,"end":31.46,"confidence":0.9995117,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.18473820388317108},{"word":"ready","start":31.46,"end":31.619999,"confidence":1.0,"punctuated_word":"ready","sentiment":"neutral","sentiment_score":0.23126447200775144},{"word":"to","start":31.619999,"end":31.939999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.20956653356552124},{"word":"proceed","start":31.939999,"end":32.34,"confidence":0.99902344,"punctuated_word":"proceed,","sentiment":"neutral","sentiment_score":0.2048005610704422},{"word":"i","start":32.34,"end":32.5,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.24520622193813324},{"word":"can","start":32.5,"end":32.739998,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.2071506232023239},{"word":"book","start":32.739998,"end":32.98,"confidence":1.0,"punctuated_word":"book","sentiment":"neutral","sentiment_score":0.1854061335325241},{"word":"you","start":32.98,"end":33.22,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.18705448508262632},{"word":"any","start":33.22,"end":33.72,"confidence":0.57421875,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.1714555025100708},{"word":"for","start":33.94,"end":34.18,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.12481725215911864},{"word":"either","start":34.18,"end":34.42,"confidence":1.0,"punctuated_word":"either","sentiment":"neutral","sentiment_score":0.13139459490776062},{"word":"of","start":34.42,"end":34.579998,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.12430422753095628},{"word":"those","start":34.579998,"end":34.899998,"confidence":1.0,"punctuated_word":"those","sentiment":"neutral","sentiment_score":0.09513923525810242},{"word":"dates","start":34.899998,"end":35.399998,"confidence":0.939209,"punctuated_word":"dates.","sentiment":"neutral","sentiment_score":0.09860529750585556},{"word":"alright","start":46.355,"end":46.855,"confidence":0.8239746,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.08617987483739853},{"word":"for","start":46.995,"end":47.315,"confidence":0.99902344,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.043078772723674774},{"word":"the","start":47.315,"end":47.475,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06122864410281181},{"word":"quote","start":47.475,"end":47.975,"confidence":0.9707031,"punctuated_word":"quote,","sentiment":"neutral","sentiment_score":0.07817746698856354},{"word":"we","start":48.914997,"end":49.155,"confidence":0.7866211,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.12205295264720915},{"word":"already","start":49.155,"end":49.555,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.1259860098361969},{"word":"have","start":49.555,"end":49.954998,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.09700002521276474},{"word":"sent","start":49.954998,"end":50.195,"confidence":0.64160156,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.08740995824337006},{"word":"you","start":50.195,"end":50.355,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10453881323337556},{"word":"an","start":50.355,"end":50.594997,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.07513877749443054},{"word":"email","start":50.594997,"end":50.995,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.08222342282533646},{"word":"for","start":50.995,"end":51.155,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.08711756020784378},{"word":"the","start":51.155,"end":51.475,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10416442900896072},{"word":"final","start":51.475,"end":51.954998,"confidence":1.0,"punctuated_word":"final","sentiment":"neutral","sentiment_score":0.07827378809452057},{"word":"quote","start":51.954998,"end":52.274998,"confidence":0.9248047,"punctuated_word":"quote.","sentiment":"neutral","sentiment_score":0.07818134129047394},{"word":"so","start":52.274998,"end":52.434998,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0856069028377533},{"word":"can","start":52.434998,"end":52.675,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.10066141188144684},{"word":"you","start":52.675,"end":52.835,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12452641129493712},{"word":"please","start":52.835,"end":53.155,"confidence":0.99902344,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.10038039833307266},{"word":"check","start":53.155,"end":53.394997,"confidence":0.99902344,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.16840538382530212},{"word":"on","start":53.394997,"end":53.555,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.10809820890426636},{"word":"it","start":53.555,"end":53.795,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.12406235188245772},{"word":"and","start":53.795,"end":54.195,"confidence":0.9941406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.10806931555271149},{"word":"accept","start":54.195,"end":54.594997,"confidence":0.99902344,"punctuated_word":"accept","sentiment":"neutral","sentiment_score":0.10586096346378326},{"word":"the","start":54.594997,"end":54.754997,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10517450422048567},{"word":"quote","start":54.754997,"end":55.074997,"confidence":0.81152344,"punctuated_word":"quote","sentiment":"neutral","sentiment_score":0.094173364341259},{"word":"so","start":55.074997,"end":55.235,"confidence":0.9741211,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.0995401293039322},{"word":"that","start":55.235,"end":55.475,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.13051319122314453},{"word":"we","start":55.475,"end":55.555,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.11488187313079834},{"word":"can","start":55.555,"end":55.795,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.12561669945716858},{"word":"proceed","start":55.795,"end":56.195,"confidence":0.8647461,"punctuated_word":"proceed","sentiment":"neutral","sentiment_score":0.13149181008338928},{"word":"further","start":56.195,"end":56.434998,"confidence":0.9003906,"punctuated_word":"further","sentiment":"neutral","sentiment_score":0.13199959695339203},{"word":"booking","start":56.434998,"end":56.934998,"confidence":0.9836426,"punctuated_word":"booking?","sentiment":"neutral","sentiment_score":0.08216452598571777},{"word":"alright","start":68.19,"end":68.590004,"confidence":0.9951172,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.12447352707386015},{"word":"alright","start":68.590004,"end":68.990005,"confidence":0.9995117,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.19380059838294983},{"word":"thank","start":68.990005,"end":69.15,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3941127061843872},{"word":"you","start":69.15,"end":69.31,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.38703832030296326},{"word":"so","start":69.31,"end":69.47,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.3934709131717682},{"word":"much","start":69.47,"end":69.79,"confidence":0.826416,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.4483579397201538},{"word":"bye","start":69.79,"end":69.95,"confidence":0.31085205,"punctuated_word":"Bye,","sentiment":"neutral","sentiment_score":0.22952143847942352},{"word":"nina","start":69.95,"end":70.43,"confidence":0.6087036,"punctuated_word":"Nina.","sentiment":"neutral","sentiment_score":0.1751185953617096},{"word":"thank","start":70.43,"end":70.67,"confidence":0.75634766,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.31250816583633423},{"word":"you","start":70.67,"end":70.83,"confidence":0.92456055,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.35050880908966064},{"word":"nina","start":70.83,"end":71.33,"confidence":0.81689453,"punctuated_word":"Nina.","sentiment":"neutral","sentiment_score":0.27878832817077637},{"word":"bye","start":71.87,"end":72.11,"confidence":0.79052734,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.15887154638767242},{"word":"bye","start":72.11,"end":72.61,"confidence":0.9758301,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.11351511627435684}],"paragraphs":{"transcript":"\nHello. Good morning. Alright. This is Danny. Hi.\n\nGood morning. This is Harleen from Gotter Green Force. I'm just following up on the inquiry you made to our website regarding our service. Yes. Yes, sir.\n\nWe currently have availability of the twenty first and September 21. So if you're ready to proceed, I can book you any for either of those dates. Alright. For the quote, we already have sent you an email for the final quote. So can you please check on it and accept the quote so that we can proceed further booking?\n\nAlright. Alright. Thank you so much. Bye, Nina. Thank you, Nina.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":4.0,"end":4.48,"sentiment":"neutral","sentiment_score":0.10019232332706451},{"text":"Good morning.","start":4.48,"end":5.22,"sentiment":"neutral","sentiment_score":0.2773342728614807},{"text":"Alright.","start":7.2799997,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.12729011476039886},{"text":"This is Danny.","start":7.7599998,"end":8.74,"sentiment":"neutral","sentiment_score":0.07214620957771938},{"text":"Hi.","start":11.44,"end":11.759999,"sentiment":"neutral","sentiment_score":0.1221085637807846}],"sentiment":"neutral","sentiment_score":0.14008727204054594,"num_words":8,"start":4.0,"end":11.759999},{"sentences":[{"text":"Good morning.","start":11.759999,"end":12.4,"sentiment":"neutral","sentiment_score":0.23323342204093933},{"text":"This is Harleen from Gotter Green Force.","start":12.4,"end":14.5,"sentiment":"neutral","sentiment_score":0.15556995570659637},{"text":"I'm just following up on the inquiry you made to our website regarding our service.","start":14.799999,"end":19.985,"sentiment":"neutral","sentiment_score":0.10872097214063009},{"text":"Yes.","start":24.845,"end":25.165,"sentiment":"neutral","sentiment_score":0.1014108881354332},{"text":"Yes, sir.","start":25.165,"end":25.985,"sentiment":"neutral","sentiment_score":0.18104085326194763}],"sentiment":"neutral","sentiment_score":0.13517643373321603,"num_words":27,"start":11.759999,"end":25.985},{"sentences":[{"text":"We currently have availability of the twenty first and September 21.","start":26.044998,"end":30.845001,"sentiment":"neutral","sentiment_score":0.1370859755711122},{"text":"So if you're ready to proceed, I can book you any for either of those dates.","start":30.845,"end":35.399998,"sentiment":"neutral","sentiment_score":0.17113089375197887},{"text":"Alright.","start":46.355,"end":46.855,"sentiment":"neutral","sentiment_score":0.08617987483739853},{"text":"For the quote, we already have sent you an email for the final quote.","start":46.995,"end":52.274998,"sentiment":"neutral","sentiment_score":0.08746942585068089},{"text":"So can you please check on it and accept the quote so that we can proceed further booking?","start":52.274998,"end":56.934998,"sentiment":"neutral","sentiment_score":0.11340150237083435}],"sentiment":"neutral","sentiment_score":0.12663364851226408,"num_words":60,"start":26.044998,"end":56.934998},{"sentences":[{"text":"Alright.","start":68.19,"end":68.590004,"sentiment":"neutral","sentiment_score":0.12447352707386015},{"text":"Alright.","start":68.590004,"end":68.990005,"sentiment":"neutral","sentiment_score":0.19380059838294983},{"text":"Thank you so much.","start":68.990005,"end":69.79,"sentiment":"positive","sentiment_score":0.4057449698448181},{"text":"Bye, Nina.","start":69.79,"end":70.43,"sentiment":"neutral","sentiment_score":0.20232001692056656},{"text":"Thank you, Nina.","start":70.43,"end":71.33,"sentiment":"neutral","sentiment_score":0.3139351010322571}],"sentiment":"neutral","sentiment_score":0.2988817583430897,"num_words":11,"start":68.19,"end":71.33},{"sentences":[{"text":"Bye bye.","start":71.87,"end":72.61,"sentiment":"neutral","sentiment_score":0.13619333133101463}],"sentiment":"neutral","sentiment_score":0.13619333133101463,"num_words":2,"start":71.87,"end":72.61}]}}]},{"alternatives":[{"transcript":"Hello. Good morning. David speaking. Hello? Yep. Yeah. Yeah. Yeah. Yeah. You're calling from? Okay. Okay. The gut cleaning? But I need to do the proofing and gutter cleaning together. So how much for a discount price, that one? Yeah. Yeah. Yeah. Send me that two jobs together how much, and I already got other two, three prices from other teams. So I'll be callback to you later. Yeah. Please send the call. Yeah. Bye bye.","confidence":0.9819336,"words":[{"word":"hello","start":0.64,"end":0.96,"confidence":0.9470215,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.10850325226783752},{"word":"good","start":0.96,"end":1.12,"confidence":0.9951172,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.34240028262138367},{"word":"morning","start":1.12,"end":1.4399999,"confidence":0.9890137,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.2284419536590576},{"word":"david","start":1.4399999,"end":1.68,"confidence":0.53222656,"punctuated_word":"David","sentiment":"neutral","sentiment_score":0.1036936491727829},{"word":"speaking","start":1.68,"end":2.1799998,"confidence":0.9812012,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.14606384932994845},{"word":"hello","start":4.16,"end":4.66,"confidence":0.8317871,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.06716770678758621},{"word":"yep","start":6.0,"end":6.5,"confidence":0.75146484,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.1548120379447937},{"word":"yeah","start":9.04,"end":9.28,"confidence":0.8684082,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.046519890427589417},{"word":"yeah","start":9.28,"end":9.44,"confidence":0.9975586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03288603574037552},{"word":"yeah","start":9.44,"end":9.599999,"confidence":0.9980469,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.029549455270171165},{"word":"yeah","start":9.599999,"end":9.84,"confidence":0.9707031,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.022905562072992325},{"word":"you're","start":9.84,"end":10.0,"confidence":0.7897949,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.011978965252637863},{"word":"calling","start":10.0,"end":10.32,"confidence":0.99902344,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.011359810829162598},{"word":"from","start":10.32,"end":10.82,"confidence":0.94311523,"punctuated_word":"from?","sentiment":"neutral","sentiment_score":0.021847359836101532},{"word":"okay","start":21.195,"end":21.515,"confidence":0.9604492,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0531521774828434},{"word":"okay","start":21.515,"end":22.015,"confidence":0.9951172,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.035876594483852386},{"word":"the","start":22.474998,"end":22.794998,"confidence":0.546875,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.029632404446601868},{"word":"gut","start":22.794998,"end":23.035,"confidence":0.84716797,"punctuated_word":"gut","sentiment":"neutral","sentiment_score":0.045900966972112656},{"word":"cleaning","start":23.035,"end":23.535,"confidence":0.8508301,"punctuated_word":"cleaning?","sentiment":"neutral","sentiment_score":0.04045620560646057},{"word":"but","start":35.989998,"end":36.309998,"confidence":0.6923828,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.05165845528244972},{"word":"i","start":36.309998,"end":36.47,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.00478091835975647},{"word":"need","start":36.47,"end":36.97,"confidence":0.9941406,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.006142880767583847},{"word":"to","start":37.03,"end":37.27,"confidence":0.95166016,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02043789252638817},{"word":"do","start":37.27,"end":37.75,"confidence":0.9536133,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.018736612051725388},{"word":"the","start":37.75,"end":38.25,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01860789954662323},{"word":"proofing","start":39.11,"end":39.61,"confidence":0.9223633,"punctuated_word":"proofing","sentiment":"neutral","sentiment_score":0.0002569761127233505},{"word":"and","start":39.67,"end":40.17,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.014794901013374329},{"word":"gutter","start":40.39,"end":40.79,"confidence":0.9123535,"punctuated_word":"gutter","sentiment":"neutral","sentiment_score":0.014976311475038528},{"word":"cleaning","start":40.79,"end":41.11,"confidence":0.9902344,"punctuated_word":"cleaning","sentiment":"neutral","sentiment_score":0.04022185504436493},{"word":"together","start":41.11,"end":41.61,"confidence":0.859375,"punctuated_word":"together.","sentiment":"neutral","sentiment_score":0.021913617849349976},{"word":"so","start":41.75,"end":42.07,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.004715688526630402},{"word":"how","start":42.07,"end":42.23,"confidence":0.9980469,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.0013749971985816956},{"word":"much","start":42.23,"end":42.73,"confidence":1.0,"punctuated_word":"much","sentiment":"neutral","sentiment_score":0.012087225914001465},{"word":"for","start":42.954998,"end":43.114998,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.03356165066361427},{"word":"a","start":43.114998,"end":43.274998,"confidence":0.87597656,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03187834471464157},{"word":"discount","start":43.274998,"end":43.754997,"confidence":0.99902344,"punctuated_word":"discount","sentiment":"neutral","sentiment_score":0.023443501442670826},{"word":"price","start":43.754997,"end":43.995,"confidence":0.69641113,"punctuated_word":"price,","sentiment":"neutral","sentiment_score":0.010393833741545675},{"word":"that","start":43.995,"end":44.234997,"confidence":0.9921875,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.013882134109735487},{"word":"one","start":44.234997,"end":44.734997,"confidence":0.9909668,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":0.016037601977586746},{"word":"yeah","start":57.690002,"end":57.93,"confidence":0.94433594,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.022891096770763397},{"word":"yeah","start":57.93,"end":58.010002,"confidence":0.9980469,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.012065228074789047},{"word":"yeah","start":58.010002,"end":58.33,"confidence":0.9741211,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0005528014153242111},{"word":"send","start":58.33,"end":58.57,"confidence":0.9980469,"punctuated_word":"Send","sentiment":"neutral","sentiment_score":-0.044089943170547485},{"word":"me","start":58.57,"end":59.07,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.03249591961503029},{"word":"that","start":59.13,"end":59.63,"confidence":0.9760742,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.027824196964502335},{"word":"two","start":59.77,"end":60.010002,"confidence":0.8730469,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.018000472337007523},{"word":"jobs","start":60.010002,"end":60.33,"confidence":0.9980469,"punctuated_word":"jobs","sentiment":"neutral","sentiment_score":-0.009399723261594772},{"word":"together","start":60.33,"end":60.81,"confidence":0.9819336,"punctuated_word":"together","sentiment":"neutral","sentiment_score":-0.01589972898364067},{"word":"how","start":60.81,"end":60.97,"confidence":0.48388672,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.05915583670139313},{"word":"much","start":60.97,"end":61.47,"confidence":0.7519531,"punctuated_word":"much,","sentiment":"neutral","sentiment_score":-0.03103039413690567},{"word":"and","start":61.530003,"end":62.030003,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.036416009068489075},{"word":"i","start":62.09,"end":62.33,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04508756101131439},{"word":"already","start":62.33,"end":62.65,"confidence":0.9970703,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.024678021669387817},{"word":"got","start":62.65,"end":62.89,"confidence":0.99316406,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.000971175730228424},{"word":"other","start":62.89,"end":63.13,"confidence":0.8125,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.01008443534374237},{"word":"two","start":63.13,"end":63.29,"confidence":0.97753906,"punctuated_word":"two,","sentiment":"neutral","sentiment_score":-0.019246980547904968},{"word":"three","start":63.29,"end":63.45,"confidence":1.0,"punctuated_word":"three","sentiment":"neutral","sentiment_score":-0.020494364202022552},{"word":"prices","start":63.45,"end":63.93,"confidence":0.95166016,"punctuated_word":"prices","sentiment":"neutral","sentiment_score":0.01826675981283188},{"word":"from","start":63.93,"end":64.17,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.008818596601486206},{"word":"other","start":64.17,"end":64.49,"confidence":0.98535156,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.007938966155052185},{"word":"teams","start":64.49,"end":64.81,"confidence":0.7348633,"punctuated_word":"teams.","sentiment":"neutral","sentiment_score":-0.010509833693504332},{"word":"so","start":64.81,"end":65.31,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.010306641459465029},{"word":"i'll","start":65.85,"end":66.090004,"confidence":0.8562012,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.014763712882995604},{"word":"be","start":66.090004,"end":66.25,"confidence":0.9091797,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.004658028483390808},{"word":"callback","start":66.25,"end":66.65,"confidence":0.6977539,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":0.0007035918533802032},{"word":"to","start":66.65,"end":66.73,"confidence":0.5805664,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0013657882809638977},{"word":"you","start":66.73,"end":66.89,"confidence":0.9921875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.006085388362407684},{"word":"later","start":66.89,"end":67.39,"confidence":0.99902344,"punctuated_word":"later.","sentiment":"neutral","sentiment_score":0.01729780063033104},{"word":"yeah","start":69.05,"end":69.45,"confidence":0.95166016,"punctuated_word":"Yeah.","sentiment":"positive","sentiment_score":0.34163057804107666},{"word":"please","start":69.45,"end":69.69,"confidence":0.98828125,"punctuated_word":"Please","sentiment":"positive","sentiment_score":0.4822811484336853},{"word":"send","start":69.69,"end":69.85,"confidence":0.96875,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.19107839465141296},{"word":"the","start":69.85,"end":70.01,"confidence":0.8330078,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2702067792415619},{"word":"call","start":70.01,"end":70.51,"confidence":0.99658203,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.13573981821537018},{"word":"yeah","start":70.57,"end":70.89,"confidence":0.9995117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.31091466546058655},{"word":"bye","start":70.89,"end":71.05,"confidence":1.0,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.21028459072113037},{"word":"bye","start":71.05,"end":71.55,"confidence":0.99902344,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.19326531887054443}],"paragraphs":{"transcript":"\nHello. Good morning. David speaking. Hello? Yep.\n\nYeah. Yeah. Yeah. Yeah. You're calling from?\n\nOkay. Okay. The gut cleaning? But I need to do the proofing and gutter cleaning together. So how much for a discount price, that one?\n\nYeah. Yeah. Yeah. Send me that two jobs together how much, and I already got other two, three prices from other teams. So I'll be callback to you later.\n\nYeah. Please send the call. Yeah. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.64,"end":0.96,"sentiment":"neutral","sentiment_score":0.10850325226783752},{"text":"Good morning.","start":0.96,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.28542111814022064},{"text":"David speaking.","start":1.4399999,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.12487874925136568},{"text":"Hello?","start":4.16,"end":4.66,"sentiment":"neutral","sentiment_score":0.06716770678758621},{"text":"Yep.","start":6.0,"end":6.5,"sentiment":"neutral","sentiment_score":0.1548120379447937}],"sentiment":"neutral","sentiment_score":0.16444039025477,"num_words":7,"start":0.64,"end":6.5},{"sentences":[{"text":"Yeah.","start":9.04,"end":9.28,"sentiment":"neutral","sentiment_score":0.046519890427589417},{"text":"Yeah.","start":9.28,"end":9.44,"sentiment":"neutral","sentiment_score":0.03288603574037552},{"text":"Yeah.","start":9.44,"end":9.599999,"sentiment":"neutral","sentiment_score":0.029549455270171165},{"text":"Yeah.","start":9.599999,"end":9.84,"sentiment":"neutral","sentiment_score":0.022905562072992325},{"text":"You're calling from?","start":9.84,"end":10.82,"sentiment":"neutral","sentiment_score":0.015062045305967331}],"sentiment":"neutral","sentiment_score":0.025292439918432916,"num_words":7,"start":9.04,"end":10.82},{"sentences":[{"text":"Okay.","start":21.195,"end":21.515,"sentiment":"neutral","sentiment_score":0.0531521774828434},{"text":"Okay.","start":21.515,"end":22.015,"sentiment":"neutral","sentiment_score":0.035876594483852386},{"text":"The gut cleaning?","start":22.474998,"end":23.535,"sentiment":"neutral","sentiment_score":0.03866319234172503},{"text":"But I need to do the proofing and gutter cleaning together.","start":35.989998,"end":41.61,"sentiment":"neutral","sentiment_score":0.019320756366307087},{"text":"So how much for a discount price, that one?","start":41.75,"end":44.734997,"sentiment":"neutral","sentiment_score":0.01637499758766757}],"sentiment":"neutral","sentiment_score":0.02259686589241028,"num_words":25,"start":21.195,"end":44.734997},{"sentences":[{"text":"Yeah.","start":57.690002,"end":57.93,"sentiment":"neutral","sentiment_score":0.022891096770763397},{"text":"Yeah.","start":57.93,"end":58.010002,"sentiment":"neutral","sentiment_score":0.012065228074789047},{"text":"Yeah.","start":58.010002,"end":58.33,"sentiment":"neutral","sentiment_score":0.0005528014153242111},{"text":"Send me that two jobs together how much, and I already got other two, three prices from other teams.","start":58.33,"end":64.81,"sentiment":"neutral","sentiment_score":-0.020328326640944732},{"text":"So I'll be callback to you later.","start":64.81,"end":67.39,"sentiment":"neutral","sentiment_score":0.007492767913000924}],"sentiment":"neutral","sentiment_score":-0.010285507052622992,"num_words":29,"start":57.690002,"end":67.39},{"sentences":[{"text":"Yeah.","start":69.05,"end":69.45,"sentiment":"positive","sentiment_score":0.34163057804107666},{"text":"Please send the call.","start":69.45,"end":70.51,"sentiment":"neutral","sentiment_score":0.2698265351355076},{"text":"Yeah.","start":70.57,"end":70.89,"sentiment":"neutral","sentiment_score":0.31091466546058655},{"text":"Bye bye.","start":70.89,"end":71.55,"sentiment":"neutral","sentiment_score":0.2017749547958374}],"sentiment":"neutral","sentiment_score":0.26692516170442104,"num_words":8,"start":69.05,"end":71.55}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Good morning. David speaking.\n\nChannel 0: Hello.\n\nChannel 1: Hello?\n\nChannel 0: Good morning.\n\nChannel 1: Yep.\n\nChannel 0: Alright. This is Danny.\n\nChannel 1: Yeah. Yeah. Yeah. Yeah. You're calling from?\n\nChannel 0: Hi. Good morning. This is Harleen from Gotter Green Force. I'm just following up on the inquiry you made to our website regarding our service.\n\nChannel 1: Okay. Okay. The gut cleaning?\n\nChannel 0: Yes. Yes, sir. We currently have availability of the twenty first and September 21. So if you're ready to proceed, I can book you any for either of those dates.\n\nChannel 1: But I need to do the proofing and gutter cleaning together. So how much for a discount price, that one?\n\nChannel 0: Alright. For the quote, we already have sent you an email for the final quote. So can you please check on it and accept the quote so that we can proceed further booking?\n\nChannel 1: Yeah. Yeah. Yeah. Send me that two jobs together how much, and I already got other two, three prices from other teams. So I'll be callback to you later.\n\nChannel 0: Alright. Alright. Thank\n\nChannel 1: Yeah.\n\nChannel 0: you so\n\nChannel 1: Please\n\nChannel 0: much.\n\nChannel 1: send\n\nChannel 0: Bye,\n\nChannel 1: the\n\nChannel 0: Nina.\n\nChannel 1: call.\n\nChannel 0: Thank\n\nChannel 1: Yeah.\n\nChannel 0: you, Nina.\n\nChannel 1: Bye bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.64,"end":0.96,"sentiment":"neutral","sentiment_score":0.10850325226783752},{"text":"Good morning.","start":0.96,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.28542111814022064},{"text":"David speaking.","start":1.4399999,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.12487874925136568}],"sentiment":"neutral","sentiment_score":0.18582059741020202,"channel":1,"num_words":5,"start":0.64,"end":2.1799998},{"sentences":[{"text":"Hello.","start":4.0,"end":4.48,"sentiment":"neutral","sentiment_score":0.10019232332706451}],"sentiment":"neutral","sentiment_score":0.10019232332706451,"channel":0,"num_words":1,"start":4.0,"end":4.48},{"sentences":[{"text":"Hello?","start":4.16,"end":4.66,"sentiment":"neutral","sentiment_score":0.06716770678758621}],"sentiment":"neutral","sentiment_score":0.06716770678758621,"channel":1,"num_words":1,"start":4.16,"end":4.66},{"sentences":[{"text":"Good morning.","start":4.48,"end":5.22,"sentiment":"neutral","sentiment_score":0.2773342728614807}],"sentiment":"neutral","sentiment_score":0.2773342728614807,"channel":0,"num_words":2,"start":4.48,"end":5.22},{"sentences":[{"text":"Yep.","start":6.0,"end":6.5,"sentiment":"neutral","sentiment_score":0.1548120379447937}],"sentiment":"neutral","sentiment_score":0.1548120379447937,"channel":1,"num_words":1,"start":6.0,"end":6.5},{"sentences":[{"text":"Alright.","start":7.2799997,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.12729011476039886},{"text":"This is Danny.","start":7.7599998,"end":8.74,"sentiment":"neutral","sentiment_score":0.07214620957771938}],"sentiment":"neutral","sentiment_score":0.08593218587338924,"channel":0,"num_words":4,"start":7.2799997,"end":8.74},{"sentences":[{"text":"Yeah.","start":9.04,"end":9.28,"sentiment":"neutral","sentiment_score":0.046519890427589417},{"text":"Yeah.","start":9.28,"end":9.44,"sentiment":"neutral","sentiment_score":0.03288603574037552},{"text":"Yeah.","start":9.44,"end":9.599999,"sentiment":"neutral","sentiment_score":0.029549455270171165},{"text":"Yeah.","start":9.599999,"end":9.84,"sentiment":"neutral","sentiment_score":0.022905562072992325},{"text":"You're calling from?","start":9.84,"end":10.82,"sentiment":"neutral","sentiment_score":0.015062045305967331}],"sentiment":"neutral","sentiment_score":0.025292439918432916,"channel":1,"num_words":7,"start":9.04,"end":10.82},{"sentences":[{"text":"Hi.","start":11.44,"end":11.759999,"sentiment":"neutral","sentiment_score":0.1221085637807846},{"text":"Good morning.","start":11.759999,"end":12.4,"sentiment":"neutral","sentiment_score":0.23323342204093933},{"text":"This is Harleen from Gotter Green Force.","start":12.4,"end":14.5,"sentiment":"neutral","sentiment_score":0.15556995570659637},{"text":"I'm just following up on the inquiry you made to our website regarding our service.","start":14.799999,"end":19.985,"sentiment":"neutral","sentiment_score":0.10872097214063009}],"sentiment":"neutral","sentiment_score":0.13233518719673157,"channel":0,"num_words":25,"start":11.44,"end":19.985},{"sentences":[{"text":"Okay.","start":21.195,"end":21.515,"sentiment":"neutral","sentiment_score":0.0531521774828434},{"text":"Okay.","start":21.515,"end":22.015,"sentiment":"neutral","sentiment_score":0.035876594483852386},{"text":"The gut cleaning?","start":22.474998,"end":23.535,"sentiment":"neutral","sentiment_score":0.03866319234172503}],"sentiment":"neutral","sentiment_score":0.04100366979837418,"channel":1,"num_words":5,"start":21.195,"end":23.535},{"sentences":[{"text":"Yes.","start":24.845,"end":25.165,"sentiment":"neutral","sentiment_score":0.1014108881354332},{"text":"Yes, sir.","start":25.165,"end":25.985,"sentiment":"neutral","sentiment_score":0.18104085326194763},{"text":"We currently have availability of the twenty first and September 21.","start":26.044998,"end":30.845001,"sentiment":"neutral","sentiment_score":0.1370859755711122},{"text":"So if you're ready to proceed, I can book you any for either of those dates.","start":30.845,"end":35.399998,"sentiment":"neutral","sentiment_score":0.17113089375197887}],"sentiment":"neutral","sentiment_score":0.15698442086577416,"channel":0,"num_words":30,"start":24.845,"end":35.399998},{"sentences":[{"text":"But I need to do the proofing and gutter cleaning together.","start":35.989998,"end":41.61,"sentiment":"neutral","sentiment_score":0.019320756366307087},{"text":"So how much for a discount price, that one?","start":41.75,"end":44.734997,"sentiment":"neutral","sentiment_score":0.01637499758766757}],"sentiment":"neutral","sentiment_score":0.017995164915919303,"channel":1,"num_words":20,"start":35.989998,"end":44.734997},{"sentences":[{"text":"Alright.","start":46.355,"end":46.855,"sentiment":"neutral","sentiment_score":0.08617987483739853},{"text":"For the quote, we already have sent you an email for the final quote.","start":46.995,"end":52.274998,"sentiment":"neutral","sentiment_score":0.08746942585068089},{"text":"So can you please check on it and accept the quote so that we can proceed further booking?","start":52.274998,"end":56.934998,"sentiment":"neutral","sentiment_score":0.11340150237083435}],"sentiment":"neutral","sentiment_score":0.10157511755824089,"channel":0,"num_words":33,"start":46.355,"end":56.934998},{"sentences":[{"text":"Yeah.","start":57.690002,"end":57.93,"sentiment":"neutral","sentiment_score":0.022891096770763397},{"text":"Yeah.","start":57.93,"end":58.010002,"sentiment":"neutral","sentiment_score":0.012065228074789047},{"text":"Yeah.","start":58.010002,"end":58.33,"sentiment":"neutral","sentiment_score":0.0005528014153242111},{"text":"Send me that two jobs together how much, and I already got other two, three prices from other teams.","start":58.33,"end":64.81,"sentiment":"neutral","sentiment_score":-0.020328326640944732},{"text":"So I'll be callback to you later.","start":64.81,"end":67.39,"sentiment":"neutral","sentiment_score":0.007492767913000924}],"sentiment":"neutral","sentiment_score":-0.010285507052622992,"channel":1,"num_words":29,"start":57.690002,"end":67.39},{"sentences":[{"text":"Alright.","start":68.19,"end":68.590004,"sentiment":"neutral","sentiment_score":0.12447352707386015},{"text":"Alright.","start":68.590004,"end":68.990005,"sentiment":"neutral","sentiment_score":0.19380059838294983},{"text":"Thank","start":68.990005,"end":69.15,"sentiment":"positive","sentiment_score":0.3941127061843872}],"sentiment":"neutral","sentiment_score":0.2374622772137324,"channel":0,"num_words":3,"start":68.19,"end":69.15},{"sentences":[{"text":"Yeah.","start":69.05,"end":69.45,"sentiment":"positive","sentiment_score":0.34163057804107666}],"sentiment":"positive","sentiment_score":0.34163057804107666,"channel":1,"num_words":1,"start":69.05,"end":69.45},{"sentences":[{"text":"you so","start":69.15,"end":69.47,"sentiment":"positive","sentiment_score":0.3902546167373657}],"sentiment":"positive","sentiment_score":0.3902546167373657,"channel":0,"num_words":2,"start":69.15,"end":69.47},{"sentences":[{"text":"Please","start":69.45,"end":69.69,"sentiment":"positive","sentiment_score":0.4822811484336853}],"sentiment":"positive","sentiment_score":0.4822811484336853,"channel":1,"num_words":1,"start":69.45,"end":69.69},{"sentences":[{"text":"much.","start":69.47,"end":69.79,"sentiment":"positive","sentiment_score":0.4483579397201538}],"sentiment":"positive","sentiment_score":0.4483579397201538,"channel":0,"num_words":1,"start":69.47,"end":69.79},{"sentences":[{"text":"send","start":69.69,"end":69.85,"sentiment":"neutral","sentiment_score":0.19107839465141296}],"sentiment":"neutral","sentiment_score":0.19107839465141296,"channel":1,"num_words":1,"start":69.69,"end":69.85},{"sentences":[{"text":"Bye,","start":69.79,"end":69.95,"sentiment":"neutral","sentiment_score":0.22952143847942352}],"sentiment":"neutral","sentiment_score":0.22952143847942352,"channel":0,"num_words":1,"start":69.79,"end":69.95},{"sentences":[{"text":"the","start":69.85,"end":70.01,"sentiment":"neutral","sentiment_score":0.2702067792415619}],"sentiment":"neutral","sentiment_score":0.2702067792415619,"channel":1,"num_words":1,"start":69.85,"end":70.01},{"sentences":[{"text":"Nina.","start":69.95,"end":70.43,"sentiment":"neutral","sentiment_score":0.1751185953617096}],"sentiment":"neutral","sentiment_score":0.1751185953617096,"channel":0,"num_words":1,"start":69.95,"end":70.43},{"sentences":[{"text":"call.","start":70.01,"end":70.51,"sentiment":"neutral","sentiment_score":0.13573981821537018}],"sentiment":"neutral","sentiment_score":0.13573981821537018,"channel":1,"num_words":1,"start":70.01,"end":70.51},{"sentences":[{"text":"Thank","start":70.43,"end":70.67,"sentiment":"neutral","sentiment_score":0.31250816583633423}],"sentiment":"neutral","sentiment_score":0.31250816583633423,"channel":0,"num_words":1,"start":70.43,"end":70.67},{"sentences":[{"text":"Yeah.","start":70.57,"end":70.89,"sentiment":"neutral","sentiment_score":0.31091466546058655}],"sentiment":"neutral","sentiment_score":0.31091466546058655,"channel":1,"num_words":1,"start":70.57,"end":70.89},{"sentences":[{"text":"you, Nina.","start":70.67,"end":71.33,"sentiment":"neutral","sentiment_score":0.3146485686302185}],"sentiment":"neutral","sentiment_score":0.3146485686302185,"channel":0,"num_words":2,"start":70.67,"end":71.33},{"sentences":[{"text":"Bye bye.","start":70.89,"end":71.55,"sentiment":"neutral","sentiment_score":0.2017749547958374}],"sentiment":"neutral","sentiment_score":0.2017749547958374,"channel":1,"num_words":2,"start":70.89,"end":71.55},{"sentences":[{"text":"Bye bye.","start":71.87,"end":72.61,"sentiment":"neutral","sentiment_score":0.13619333133101463}],"sentiment":"neutral","sentiment_score":0.13619333133101463,"channel":0,"num_words":2,"start":71.87,"end":72.61}]},"summary":{"result":"success","short":"A representative from Gotter Green Force calls a customer who had made an inquiry on their website about their gut cleaning service. The representative offers two possible dates for the service and needs to do proofing and gutter cleaning together, asking the customer to accept the quote via email. The representative will call the customer later and the call ends."},"intents":{"segments":[{"text":"We currently have availability of the twenty first and September 21. So if you're ready to proceed, I can book you any for either of those dates. But I need to do the proofing and gutter cleaning together. So how much for a discount price, that one? Alright.","start_word":54,"end_word":101,"intents":[{"intent":"Confirm booking","confidence_score":0.00367099}]},{"text":"Thank Yeah. you so Please much. send Bye, the Nina. call.","start_word":165,"end_word":175,"intents":[{"intent":"End conversation","confidence_score":0.0007439878}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. David speaking. Hello. Hello? Good morning. Yep. Alright. This is Danny. Yeah. Yeah. Yeah. Yeah. You're calling from? Hi. Good morning. This is Harleen from Gotter Green Force. I'm just following up on the inquiry you made to our website regarding our service. Okay. Okay. The gut cleaning? Yes. Yes, sir. We currently have availability of the twenty first and September 21. So if you're ready to proceed, I can book you any for either of those dates. But I need to do the proofing and gutter cleaning together. So how much for a discount price, that one? Alright. For the quote, we already have sent you an email for the final quote. So can you please check on it and accept the quote so that we can proceed further booking? Yeah. Yeah. Yeah. Send me that two jobs together how much, and I already got other two, three prices from other teams. So I'll be callback to you later. Alright. Alright.","start_word":0,"end_word":164,"sentiment":"neutral","sentiment_score":0.08822645246982574},{"text":"Thank Yeah. you so Please much.","start_word":165,"end_word":170,"sentiment":"positive","sentiment_score":0.4046100378036499},{"text":"send Bye, the Nina. call. Thank Yeah. you, Nina. Bye bye. Bye bye.","start_word":171,"end_word":183,"sentiment":"neutral","sentiment_score":0.22112974524497983}],"average":{"sentiment":"neutral","sentiment_score":0.1118202641325177}}}}