{"metadata":{"transaction_key":"deprecated","request_id":"019fe94b-4b25-72d0-a3c7-656244904234","sha256":"c274f8c468d58f6833924d3dc013f436b007e4bce6d524b79357b0de6b22c86c","created":"2026-08-10T01:30:56.577Z","duration":645.9119,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1694,"output_tokens":128},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1812,"output_tokens":1816},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1812,"output_tokens":460}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. This is Sarah Tel accounts. How may I help you today? Hi. How are you? That's great to hear. I'm fine. Thank you. How may I help you today? Mhmm. Three. Okay. Okay. Nothing to worry. Nothing to worry. I'll go ahead and help you about this. I'll just need to review your account. And you said your name is Suresh? That's wonderful. May I have your last name and your birthday, please? Mhmm. Okay. Perfect. Thank you, Suresh. Just give me a minute, sir, to place you on hold. Let me just go over to your account, okay, so we can sort this out. Thank you so much. Hi, Suresh. Thank you so much for patiently waiting on the line. So I could see on here that we activated yours hi, Suresh. Thank you so much for patiently waiting on the line. So I've reviewed your account. And based on our record, we've activated your services July 19. And, yes, you are correct. We provided you you are eligible to get a free month since you are locked in with contract. So, technically, the three month three period that we provided to you runs from this date, July 18 to August 18. It's like a thirty days month free services. Your question is why you received a bill this month. Is that right? Oh. Okay. So the reason why you received the the bill this month is because you started in the middle of July. So we still provided you one month with this thirty days period from July 18 to August, '18. It just so happened our, billing process is invoices. All invoices are being sent every first of each month, and it's covered the full month. So from your recent invoice, if you notice your page four, last page, that's only cover not the full month because we provided you thirty days. Yeah. No. You still needs to pay the amount of $30.69 because that's cover your services from August 18 to August 31. The remaining days, which did not cover your thirty days free because you started July 18 until the August 18, that's your free. Yeah. No. That that's how our be billing process for general. So if you could scroll down a little bit, you'll see the coverage period. Page four, you will see only August 18 and August 31, and then you also getting the discount. The reason why it's only 30 dollars 60 9¢. Yeah. Actually, our our billing due date, all payment should be paid or all invoices should be paid before the tenth, and the last day is the eleventh to avoid late fee. So if existing invoice are not paid after eleventh, so the next day, the twelfth, the system will automatically add a $10 late fee. But I hope it clarify your question. Due date. Yes. Definitely. That's what I'm about to tell you. Since I have you on the line, I can help you to set up your direct debit so we can just go ahead and process your, $30.69 with your bank account. And then moving forward, it will be processed automatically. And once the payment has been processed, you will receive a official payment receipt. And then if there's any problem with the payment, we will reach out to you definitely. Are you going to use your card or your bank account for your direct debit? Okay. Sure. Let me just go to that page and help you set up your direct debit using your bank account. Just one moment, please. Okay. Bank account. Okay. May I have your BSB number, please? Zero six two 948. Thank you. 062948. Your account number, please? Mhmm. Thank you. 33431987. Okay. And then your name is the same as your Airtel account, Suresh Venkatramanan? Okay. And what is the type of this bank account? Is this a check, savings? Okay. So, basically, this is a check. Right? Because, there usually, there are two types. If it's a checking account or savings account, something like that. Oh, okay. Checking account. Okay. Like a usual method for payment. Alright. That would be fine. Let me just indicate here. Then, you will also receive, like, a agreement with the direct debit setup for your reference to your email. And then as I've mentioned, every month, we are processing all direct debits between the seventh till the tenth, the latest, and the eleventh. You don't need to do it manually on your end. Just ensure the funds are available to your bank account with those periods. So moving forward then, you are receiving your bill. Like, for example, next month, September 1, you will receive your bill and then that's covered the full thirty days. Okay? This is a different one since we provided you, like, free. And, yeah, it's successfully set up. Anything else that I may help you today? Between the today, it will be debited today because our back end is trying to process all payments be today or seven to the tenth, the latest day, eleven. So we could avoid late fee. Okay? Alright. Thank you. And this month is only $30.69. So what we are processing today is $30.69 to pay off your August bill. You're welcome. It's my pleasure to talk to you today, Suresh. And if you need any assistance with your payment, your bill, your invoice, your services, just feel free to call us, and we are ready to help you. Okay? Alright. Thank you so much. You do have a great day, and be safe always. Thank you. 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This is Sarah Tel accounts. How may I help you today? Hi. How are you?\n\nThat's great to hear. I'm fine. Thank you. How may I help you today? Mhmm.\n\nThree. Okay. Okay. Nothing to worry. Nothing to worry.\n\nI'll go ahead and help you about this. I'll just need to review your account. And you said your name is Suresh? That's wonderful. May I have your last name and your birthday, please?\n\nMhmm. Okay. Perfect. Thank you, Suresh. Just give me a minute, sir, to place you on hold.\n\nLet me just go over to your account, okay, so we can sort this out. Thank you so much. Hi, Suresh. Thank you so much for patiently waiting on the line. So I could see on here that we activated yours hi, Suresh.\n\nThank you so much for patiently waiting on the line. So I've reviewed your account. And based on our record, we've activated your services July 19. And, yes, you are correct. We provided you you are eligible to get a free month since you are locked in with contract.\n\nSo, technically, the three month three period that we provided to you runs from this date, July 18 to August 18. It's like a thirty days month free services. Your question is why you received a bill this month. Is that right? Oh.\n\nOkay. So the reason why you received the the bill this month is because you started in the middle of July. So we still provided you one month with this thirty days period from July 18 to August, '18. It just so happened our, billing process is invoices. All invoices are being sent every first of each month, and it's covered the full month.\n\nSo from your recent invoice, if you notice your page four, last page, that's only cover not the full month because we provided you thirty days. Yeah. No. You still needs to pay the amount of $30.69 because that's cover your services from August 18 to August 31. The remaining days, which did not cover your thirty days free because you started July 18 until the August 18, that's your free.\n\nYeah. No. That that's how our be billing process for general. So if you could scroll down a little bit, you'll see the coverage period. Page four, you will see only August 18 and August 31, and then you also getting the discount.\n\nThe reason why it's only 30 dollars 60 9¢. Yeah. Actually, our our billing due date, all payment should be paid or all invoices should be paid before the tenth, and the last day is the eleventh to avoid late fee. So if existing invoice are not paid after eleventh, so the next day, the twelfth, the system will automatically add a $10 late fee. But I hope it clarify your question.\n\nDue date. Yes. Definitely. That's what I'm about to tell you. Since I have you on the line, I can help you to set up your direct debit so we can just go ahead and process your, $30.69 with your bank account.\n\nAnd then moving forward, it will be processed automatically. And once the payment has been processed, you will receive a official payment receipt. And then if there's any problem with the payment, we will reach out to you definitely. Are you going to use your card or your bank account for your direct debit? Okay.\n\nSure. Let me just go to that page and help you set up your direct debit using your bank account. Just one moment, please. Okay. Bank account.\n\nOkay. May I have your BSB number, please? Zero six two 948. Thank you. 062948.\n\nYour account number, please? Mhmm. Thank you. 33431987. Okay.\n\nAnd then your name is the same as your Airtel account, Suresh Venkatramanan? Okay. And what is the type of this bank account? Is this a check, savings? Okay.\n\nSo, basically, this is a check. Right? Because, there usually, there are two types. If it's a checking account or savings account, something like that. Oh, okay.\n\nChecking account. Okay. Like a usual method for payment. Alright. That would be fine.\n\nLet me just indicate here. Then, you will also receive, like, a agreement with the direct debit setup for your reference to your email. And then as I've mentioned, every month, we are processing all direct debits between the seventh till the tenth, the latest, and the eleventh. You don't need to do it manually on your end. Just ensure the funds are available to your bank account with those periods.\n\nSo moving forward then, you are receiving your bill. Like, for example, next month, September 1, you will receive your bill and then that's covered the full thirty days. Okay? This is a different one since we provided you, like, free. And, yeah, it's successfully set up.\n\nAnything else that I may help you today? Between the today, it will be debited today because our back end is trying to process all payments be today or seven to the tenth, the latest day, eleven. So we could avoid late fee. Okay? Alright.\n\nThank you. And this month is only $30.69. So what we are processing today is $30.69 to pay off your August bill. You're welcome. It's my pleasure to talk to you today, Suresh.\n\nAnd if you need any assistance with your payment, your bill, your invoice, your services, just feel free to call us, and we are ready to help you. Okay? Alright. Thank you so much. You do have a great day, and be safe always.\n\nThank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.88,"sentiment":"neutral","sentiment_score":0.1239216923713684},{"text":"This is Sarah Tel accounts.","start":0.88,"end":2.42,"sentiment":"neutral","sentiment_score":0.12070126980543136},{"text":"How may I help you today?","start":2.72,"end":4.1,"sentiment":"neutral","sentiment_score":0.18773684899012247},{"text":"Hi.","start":10.32,"end":10.639999,"sentiment":"neutral","sentiment_score":0.24266086518764496},{"text":"How are you?","start":10.639999,"end":11.46,"sentiment":"neutral","sentiment_score":0.25619712968667346}],"sentiment":"neutral","sentiment_score":0.17906883684918284,"num_words":16,"start":0.56,"end":11.46},{"sentences":[{"text":"That's great to hear.","start":14.825,"end":15.705,"sentiment":"positive","sentiment_score":0.7364489883184433},{"text":"I'm fine.","start":15.705,"end":16.105,"sentiment":"positive","sentiment_score":0.5520395636558533},{"text":"Thank you.","start":16.105,"end":16.585,"sentiment":"positive","sentiment_score":0.6641148030757904},{"text":"How may I help you today?","start":16.585,"end":17.885,"sentiment":"neutral","sentiment_score":0.32453417778015137},{"text":"Mhmm.","start":25.145,"end":25.645,"sentiment":"neutral","sentiment_score":0.011501060798764229}],"sentiment":"positive","sentiment_score":0.4891207209477822,"num_words":15,"start":14.825,"end":25.645},{"sentences":[{"text":"Three.","start":36.64,"end":36.96,"sentiment":"neutral","sentiment_score":0.005466654896736145},{"text":"Okay.","start":36.96,"end":37.46,"sentiment":"neutral","sentiment_score":0.007624266669154167},{"text":"Okay.","start":45.345,"end":45.665,"sentiment":"neutral","sentiment_score":-0.029880091547966003},{"text":"Nothing to worry.","start":45.665,"end":46.805,"sentiment":"neutral","sentiment_score":-0.07082915802796681},{"text":"Nothing to worry.","start":48.864998,"end":49.825,"sentiment":"neutral","sentiment_score":0.03126949816942215}],"sentiment":"neutral","sentiment_score":-0.0150520166175233,"num_words":9,"start":36.64,"end":49.825},{"sentences":[{"text":"I'll go ahead and help you about this.","start":49.825,"end":52.065,"sentiment":"neutral","sentiment_score":0.10752129182219505},{"text":"I'll just need to review your account.","start":52.065,"end":54.245,"sentiment":"neutral","sentiment_score":0.038671383900301795},{"text":"And you said your name is Suresh?","start":54.710003,"end":56.73,"sentiment":"neutral","sentiment_score":0.02034455564405237},{"text":"That's wonderful.","start":58.71,"end":59.530003,"sentiment":"positive","sentiment_score":0.4400638937950134},{"text":"May I have your last name and your birthday, please?","start":59.670002,"end":62.49,"sentiment":"neutral","sentiment_score":0.10264998748898506}],"sentiment":"neutral","sentiment_score":0.0935267521725858,"num_words":34,"start":49.825,"end":62.49},{"sentences":[{"text":"Mhmm.","start":65.51,"end":66.01,"sentiment":"neutral","sentiment_score":0.017696697264909744},{"text":"Okay.","start":73.005,"end":73.505,"sentiment":"neutral","sentiment_score":0.16742949187755585},{"text":"Perfect.","start":73.564995,"end":74.064995,"sentiment":"positive","sentiment_score":0.4098514914512634},{"text":"Thank you, Suresh.","start":74.125,"end":75.345,"sentiment":"positive","sentiment_score":0.3948328097661336},{"text":"Just give me a minute, sir, to place you on hold.","start":75.405,"end":77.725,"sentiment":"neutral","sentiment_score":0.10726007751443169}],"sentiment":"neutral","sentiment_score":0.17407864485593402,"num_words":17,"start":65.51,"end":77.725},{"sentences":[{"text":"Let me just go over to your account, okay, so we can sort this out.","start":77.725,"end":81.424995,"sentiment":"neutral","sentiment_score":0.0708860752483209},{"text":"Thank you so much.","start":81.805,"end":83.024994,"sentiment":"positive","sentiment_score":0.3639283776283264},{"text":"Hi, Suresh.","start":175.1,"end":175.92,"sentiment":"neutral","sentiment_score":0.12170925736427309},{"text":"Thank you so much for patiently waiting on the line.","start":175.98,"end":178.46,"sentiment":"positive","sentiment_score":0.35328856110572815},{"text":"So I could see on here that we activated yours hi, Suresh.","start":178.46,"end":187.395,"sentiment":"neutral","sentiment_score":0.07555022742599249}],"sentiment":"neutral","sentiment_score":0.16748631381711296,"num_words":43,"start":77.725,"end":187.395},{"sentences":[{"text":"Thank you so much for patiently waiting on the line.","start":187.395,"end":189.875,"sentiment":"positive","sentiment_score":0.3796033412218094},{"text":"So I've reviewed your account.","start":189.875,"end":192.05501,"sentiment":"neutral","sentiment_score":0.1626666307449341},{"text":"And based on our record, we've activated your services July 19.","start":192.27501,"end":197.86,"sentiment":"neutral","sentiment_score":0.1729968644001267},{"text":"And, yes, you are correct.","start":197.92,"end":199.54,"sentiment":"neutral","sentiment_score":0.20783481895923614},{"text":"We provided you you are eligible to get a free month since you are locked in with contract.","start":199.84,"end":205.86,"sentiment":"neutral","sentiment_score":0.1387231769040227}],"sentiment":"neutral","sentiment_score":0.20507190517168872,"num_words":49,"start":187.395,"end":205.86},{"sentences":[{"text":"So, technically, the three month three period that we provided to you runs from this date, July 18 to August 18.","start":206.16,"end":216.19498,"sentiment":"neutral","sentiment_score":0.023213954198928105},{"text":"It's like a thirty days month free services.","start":216.575,"end":219.95499,"sentiment":"neutral","sentiment_score":0.039116306928917766},{"text":"Your question is why you received a bill this month.","start":220.97499,"end":224.36,"sentiment":"neutral","sentiment_score":-0.06161027513444424},{"text":"Is that right?","start":224.36,"end":225.18,"sentiment":"neutral","sentiment_score":0.013525019710262617},{"text":"Oh.","start":226.36,"end":226.86,"sentiment":"neutral","sentiment_score":0.11552482843399048}],"sentiment":"neutral","sentiment_score":0.007916758833236472,"num_words":43,"start":206.16,"end":226.86},{"sentences":[{"text":"Okay.","start":227.0,"end":227.5,"sentiment":"neutral","sentiment_score":0.10621368885040285},{"text":"So the reason why you received the the bill this month is because you started in the middle of July.","start":227.64,"end":235.49501,"sentiment":"neutral","sentiment_score":0.08907832801342011},{"text":"So we still provided you one month with this thirty days period from July 18 to August, '18.","start":235.715,"end":243.015,"sentiment":"neutral","sentiment_score":0.09355999612145954},{"text":"It just so happened our, billing process is invoices.","start":243.075,"end":248.71,"sentiment":"neutral","sentiment_score":0.04229561239480972},{"text":"All invoices are being sent every first of each month, and it's covered the full month.","start":249.25,"end":255.83,"sentiment":"neutral","sentiment_score":0.08492242125794291}],"sentiment":"neutral","sentiment_score":0.08298874110914767,"num_words":64,"start":227.0,"end":255.83},{"sentences":[{"text":"So from your recent invoice, if you notice your page four, last page, that's only cover not the full month because we provided you thirty days.","start":256.05,"end":267.98502,"sentiment":"neutral","sentiment_score":-0.014257938099595217},{"text":"Yeah.","start":268.765,"end":269.265,"sentiment":"neutral","sentiment_score":0.09857018291950226},{"text":"No.","start":273.08502,"end":273.405,"sentiment":"neutral","sentiment_score":-0.1465371996164322},{"text":"You still needs to pay the amount of $30.69 because that's cover your services from August 18 to August 31.","start":273.405,"end":283.76,"sentiment":"neutral","sentiment_score":-0.06386403273791075},{"text":"The remaining days, which did not cover your thirty days free because you started July 18 until the August 18, that's your free.","start":284.14,"end":292.64,"sentiment":"neutral","sentiment_score":-0.07404570415130128}],"sentiment":"neutral","sentiment_score":-0.04787331348626127,"num_words":71,"start":256.05,"end":292.64},{"sentences":[{"text":"Yeah.","start":293.505,"end":294.005,"sentiment":"neutral","sentiment_score":0.04782436788082123},{"text":"No.","start":309.48,"end":309.72,"sentiment":"neutral","sentiment_score":-0.09343348443508148},{"text":"That that's how our be billing process for general.","start":309.72,"end":313.34,"sentiment":"neutral","sentiment_score":-0.060304802325036794},{"text":"So if you could scroll down a little bit, you'll see the coverage period.","start":313.56,"end":319.26,"sentiment":"neutral","sentiment_score":0.045816012525132725},{"text":"Page four, you will see only August 18 and August 31, and then you also getting the discount.","start":319.32,"end":327.775,"sentiment":"neutral","sentiment_score":0.059789940921796694}],"sentiment":"neutral","sentiment_score":0.026262576150339702,"num_words":43,"start":293.505,"end":327.775},{"sentences":[{"text":"The reason why it's only 30 dollars 60 9¢.","start":328.715,"end":331.695,"sentiment":"neutral","sentiment_score":-0.02131988573819399},{"text":"Yeah.","start":339.035,"end":339.535,"sentiment":"neutral","sentiment_score":-0.000597713515162468},{"text":"Actually, our our billing due date, all payment should be paid or all invoices should be paid before the tenth, and the last day is the eleventh to avoid late fee.","start":342.48,"end":358.885,"sentiment":"neutral","sentiment_score":0.02604512275466996},{"text":"So if existing invoice are not paid after eleventh, so the next day, the twelfth, the system will automatically add a $10 late fee.","start":358.885,"end":370.93,"sentiment":"neutral","sentiment_score":-0.04627657340218624},{"text":"But I hope it clarify your question.","start":371.63,"end":373.97,"sentiment":"neutral","sentiment_score":0.039897912314959934}],"sentiment":"neutral","sentiment_score":-0.0027480333728689544,"num_words":72,"start":328.715,"end":373.97},{"sentences":[{"text":"Due date.","start":381.035,"end":381.855,"sentiment":"neutral","sentiment_score":-0.009883126243948936},{"text":"Yes.","start":385.275,"end":385.775,"sentiment":"neutral","sentiment_score":0.029797114431858063},{"text":"Definitely.","start":386.315,"end":386.815,"sentiment":"neutral","sentiment_score":0.27546077966690063},{"text":"That's what I'm about to tell you.","start":387.275,"end":389.615,"sentiment":"neutral","sentiment_score":0.293425589799881},{"text":"Since I have you on the line, I can help you to set up your direct debit so we can just go ahead and process your, $30.69 with your bank account.","start":389.675,"end":400.15,"sentiment":"neutral","sentiment_score":0.28265911196508714}],"sentiment":"neutral","sentiment_score":0.26433102955066023,"num_words":42,"start":381.035,"end":400.15},{"sentences":[{"text":"And then moving forward, it will be processed automatically.","start":400.15,"end":403.37,"sentiment":"neutral","sentiment_score":0.2879376361767451},{"text":"And once the payment has been processed, you will receive a official payment receipt.","start":404.15,"end":409.815,"sentiment":"neutral","sentiment_score":0.3217757429395403},{"text":"And then if there's any problem with the payment, we will reach out to you definitely.","start":409.815,"end":413.995,"sentiment":"neutral","sentiment_score":0.20586919412016869},{"text":"Are you going to use your card or your bank account for your direct debit?","start":414.375,"end":419.11502,"sentiment":"neutral","sentiment_score":0.03446301718552907},{"text":"Okay.","start":422.22998,"end":422.63,"sentiment":"neutral","sentiment_score":0.14335782825946808}],"sentiment":"neutral","sentiment_score":0.20091835124926133,"num_words":55,"start":400.15,"end":422.63},{"sentences":[{"text":"Sure.","start":422.63,"end":423.11,"sentiment":"neutral","sentiment_score":0.18595892190933228},{"text":"Let me just go to that page and help you set up your direct debit using your bank account.","start":423.11,"end":430.63,"sentiment":"neutral","sentiment_score":0.14713766778770246},{"text":"Just one moment, please.","start":430.63,"end":432.09,"sentiment":"neutral","sentiment_score":0.09245064668357372},{"text":"Okay.","start":433.95502,"end":434.45502,"sentiment":"neutral","sentiment_score":0.03169577941298485},{"text":"Bank account.","start":436.275,"end":437.17502,"sentiment":"neutral","sentiment_score":0.02694172039628029}],"sentiment":"neutral","sentiment_score":0.1272946821042785,"num_words":27,"start":422.63,"end":437.17502},{"sentences":[{"text":"Okay.","start":439.715,"end":440.195,"sentiment":"neutral","sentiment_score":0.038002386689186096},{"text":"May I have your BSB number, please?","start":440.195,"end":442.535,"sentiment":"neutral","sentiment_score":0.03536432848445007},{"text":"Zero six two 948.","start":448.03,"end":453.09,"sentiment":"neutral","sentiment_score":0.01296149892732501},{"text":"Thank you.","start":457.39,"end":458.29,"sentiment":"neutral","sentiment_score":0.12469961494207382},{"text":"062948.","start":458.91,"end":460.99,"sentiment":"neutral","sentiment_score":0.04357464239001274}],"sentiment":"neutral","sentiment_score":0.04202483693758647,"num_words":15,"start":439.715,"end":460.99},{"sentences":[{"text":"Your account number, please?","start":460.99,"end":462.85,"sentiment":"neutral","sentiment_score":0.018592107575386763},{"text":"Mhmm.","start":469.145,"end":469.645,"sentiment":"neutral","sentiment_score":0.014238244853913784},{"text":"Thank you.","start":473.545,"end":474.365,"sentiment":"neutral","sentiment_score":0.11366097256541252},{"text":"33431987.","start":474.745,"end":478.365,"sentiment":"neutral","sentiment_score":0.06523790210485458},{"text":"Okay.","start":480.80002,"end":481.12,"sentiment":"neutral","sentiment_score":0.09326796978712082}],"sentiment":"neutral","sentiment_score":0.05271494357536236,"num_words":9,"start":460.99,"end":481.12},{"sentences":[{"text":"And then your name is the same as your Airtel account, Suresh Venkatramanan?","start":481.12,"end":487.22,"sentiment":"neutral","sentiment_score":0.0656240745805777},{"text":"Okay.","start":490.16,"end":490.56,"sentiment":"neutral","sentiment_score":0.008732443675398827},{"text":"And what is the type of this bank account?","start":490.56,"end":492.64,"sentiment":"neutral","sentiment_score":-0.011877543603380522},{"text":"Is this a check, savings?","start":492.64,"end":494.26,"sentiment":"neutral","sentiment_score":-0.013044380024075508},{"text":"Okay.","start":501.89502,"end":502.375,"sentiment":"neutral","sentiment_score":-0.01733485981822014}],"sentiment":"neutral","sentiment_score":0.023185888305306435,"num_words":29,"start":481.12,"end":502.375},{"sentences":[{"text":"So, basically, this is a check.","start":502.375,"end":504.535,"sentiment":"neutral","sentiment_score":-0.01819215016439557},{"text":"Right?","start":504.535,"end":504.77502,"sentiment":"neutral","sentiment_score":-0.012599865905940533},{"text":"Because, there usually, there are two types.","start":504.77502,"end":507.49503,"sentiment":"neutral","sentiment_score":-0.0035212536209395955},{"text":"If it's a checking account or savings account, something like that.","start":507.49503,"end":511.31003,"sentiment":"neutral","sentiment_score":-0.008557109797204083},{"text":"Oh, okay.","start":525.255,"end":526.315,"sentiment":"neutral","sentiment_score":0.033829523250460625}],"sentiment":"neutral","sentiment_score":-0.006402618648415363,"num_words":27,"start":502.375,"end":526.315},{"sentences":[{"text":"Checking account.","start":527.575,"end":528.555,"sentiment":"neutral","sentiment_score":0.02923372946679592},{"text":"Okay.","start":528.61505,"end":529.11505,"sentiment":"neutral","sentiment_score":0.04034239053726196},{"text":"Like a usual method for payment.","start":529.255,"end":531.91504,"sentiment":"neutral","sentiment_score":0.021034311192731064},{"text":"Alright.","start":532.29504,"end":532.79504,"sentiment":"neutral","sentiment_score":0.1269315779209137},{"text":"That would be fine.","start":532.85504,"end":534.075,"sentiment":"neutral","sentiment_score":0.18157660588622093}],"sentiment":"neutral","sentiment_score":0.07701812272093125,"num_words":14,"start":527.575,"end":534.075},{"sentences":[{"text":"Let me just indicate here.","start":534.375,"end":536.47504,"sentiment":"neutral","sentiment_score":0.14839014112949372},{"text":"Then, you will also receive, like, a agreement with the direct debit setup for your reference to your email.","start":537.69,"end":545.14996,"sentiment":"neutral","sentiment_score":0.20304932484501287},{"text":"And then as I've mentioned, every month, we are processing all direct debits between the seventh till the tenth, the latest, and the eleventh.","start":545.61,"end":553.755,"sentiment":"neutral","sentiment_score":0.11843579603979985},{"text":"You don't need to do it manually on your end.","start":553.815,"end":556.135,"sentiment":"neutral","sentiment_score":0.13535021245479584},{"text":"Just ensure the funds are available to your bank account with those periods.","start":556.135,"end":560.875,"sentiment":"neutral","sentiment_score":0.17587977647781372}],"sentiment":"neutral","sentiment_score":0.15608853804813305,"num_words":71,"start":534.375,"end":560.875},{"sentences":[{"text":"So moving forward then, you are receiving your bill.","start":560.935,"end":565.24,"sentiment":"neutral","sentiment_score":0.3069635033607483},{"text":"Like, for example, next month, September 1, you will receive your bill and then that's covered the full thirty days.","start":565.24,"end":572.22,"sentiment":"neutral","sentiment_score":0.22713835239410402},{"text":"Okay?","start":573.16,"end":573.66,"sentiment":"neutral","sentiment_score":0.09065592288970949},{"text":"This is a different one since we provided you, like, free.","start":573.8,"end":576.92,"sentiment":"neutral","sentiment_score":0.11116606200283224},{"text":"And, yeah, it's successfully set up.","start":576.92,"end":579.615,"sentiment":"positive","sentiment_score":0.48456743856271106}],"sentiment":"neutral","sentiment_score":0.2452409747750201,"num_words":47,"start":560.935,"end":579.615},{"sentences":[{"text":"Anything else that I may help you today?","start":579.615,"end":581.715,"sentiment":"neutral","sentiment_score":0.2694998402148485},{"text":"Between the today, it will be debited today because our back end is trying to process all payments be today or seven to the tenth, the latest day, eleven.","start":587.53503,"end":601.38,"sentiment":"neutral","sentiment_score":0.06437970595113163},{"text":"So we could avoid late fee.","start":602.08,"end":603.84,"sentiment":"neutral","sentiment_score":0.004638696399827796},{"text":"Okay?","start":603.84,"end":604.34,"sentiment":"neutral","sentiment_score":0.035893071442842484},{"text":"Alright.","start":606.845,"end":607.32495,"sentiment":"positive","sentiment_score":0.3464108109474182}],"sentiment":"neutral","sentiment_score":0.09851436122424073,"num_words":45,"start":579.615,"end":607.32495},{"sentences":[{"text":"Thank you.","start":607.32495,"end":607.725,"sentiment":"positive","sentiment_score":0.6050322353839874},{"text":"And this month is only $30.69.","start":607.725,"end":611.165,"sentiment":"neutral","sentiment_score":0.28231653074423474},{"text":"So what we are processing today is $30.69 to pay off your August bill.","start":611.165,"end":618.14496,"sentiment":"neutral","sentiment_score":0.19195328439985002},{"text":"You're welcome.","start":620.30005,"end":621.02,"sentiment":"positive","sentiment_score":0.6293410062789917},{"text":"It's my pleasure to talk to you today, Suresh.","start":621.02,"end":623.5,"sentiment":"positive","sentiment_score":0.7303865543670125}],"sentiment":"positive","sentiment_score":0.4067718375361327,"num_words":33,"start":607.32495,"end":623.5},{"sentences":[{"text":"And if you need any assistance with your payment, your bill, your invoice, your services, just feel free to call us, and we are ready to help you.","start":623.5,"end":632.86005,"sentiment":"neutral","sentiment_score":0.2984102650412491},{"text":"Okay?","start":632.86005,"end":633.36005,"sentiment":"neutral","sentiment_score":0.17646437883377075},{"text":"Alright.","start":635.425,"end":635.825,"sentiment":"positive","sentiment_score":0.5603392124176025},{"text":"Thank you so much.","start":635.825,"end":636.785,"sentiment":"positive","sentiment_score":0.85964135825634},{"text":"You do have a great day, and be safe always.","start":636.785,"end":639.125,"sentiment":"positive","sentiment_score":0.8221041142940522}],"sentiment":"positive","sentiment_score":0.4716340360993689,"num_words":44,"start":623.5,"end":639.125},{"sentences":[{"text":"Thank you.","start":641.105,"end":641.745,"sentiment":"positive","sentiment_score":0.6947872340679169},{"text":"Bye bye.","start":641.745,"end":642.40497,"sentiment":"neutral","sentiment_score":0.06536968424916267}],"sentiment":"positive","sentiment_score":0.38007845915853977,"num_words":4,"start":641.105,"end":642.40497}]}}]},{"alternatives":[{"transcript":"Oh, hi. I'm Suresh here. I'm doing good. How are you? So, like, I have taken a Ather plan, like, after moving into my new unit last month. So while taking the plan, I was told, like, the first month would be, like, a a the plan is, like, free of cost, actually. Yeah. Like, a but I have got a bill, actually. No. May I know why? It said, like, one month free Internet. Okay. Yes. Oh, Venkat Raman. And date of birth is 08/30/1986. Okay. Okay. Thank you. This message has been transcribed. One Hello? Yeah. Yes. Yes. Okay. Okay. Okay. Yeah. Yeah. Yeah. Yeah. I got it. So it is like I don't need to pay anything now. Right? Okay. So you you are of course, one minute. Like, the the bill period says for in my bill, right, it says, like, August 1 to August 31. Oh, okay. Oh, okay. Okay. Okay. Okay. Okay. Okay. Okay. So till okay. Okay. Okay. Fine. Because up to August 31, Vince, like, the bill has to be generated after '31. Right? Like but I got the bill before, so I thought okay. Okay. Fine. Like yeah. Yeah. Okay. Okay. Okay. So now yes. Yes. Yes. That's fine now. No. Like okay. Now tomorrow is my due date. So how do I pay now? Like, can I do a direct debit now or I can't do it now? Bank account is fine. Okay. Yeah. 062948. Yeah. That is a VSP number. 3343. 1987. Yeah. Perfect. Yeah. Yeah. Okay. Is a sorry. Type of bank account Commonwealth Bank account? Oh, okay. Okay. Okay. This is like okay. I think it is how do we say the smart access. Like, this is why I can spend it. Like, it's not checking a yeah. Yeah. Yeah. Checking account. Yes. Yes. Okay. Okay. Okay. Okay. So when will the when will be the money will be debited? Okay. Okay. Perfect. Okay. Okay. Okay. Okay. Perfect. Okay. Thank you so much. Okay. Okay. Thank you. Okay. 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I'm Suresh here. I'm doing good. How are you? So, like, I have taken a Ather plan, like, after moving into my new unit last month.\n\nSo while taking the plan, I was told, like, the first month would be, like, a a the plan is, like, free of cost, actually. Yeah. Like, a but I have got a bill, actually. No. May I know why?\n\nIt said, like, one month free Internet. Okay. Yes. Oh, Venkat Raman. And date of birth is 08/30/1986.\n\nOkay. Okay. Thank you. This message has been transcribed. One Hello?\n\nYeah. Yes. Yes. Okay. Okay.\n\nOkay. Yeah. Yeah. Yeah. Yeah.\n\nI got it. So it is like I don't need to pay anything now. Right? Okay. So you you are of course, one minute.\n\nLike, the the bill period says for in my bill, right, it says, like, August 1 to August 31. Oh, okay. Oh, okay. Okay. Okay.\n\nOkay. Okay. Okay. Okay. So till okay.\n\nOkay. Okay. Fine. Because up to August 31, Vince, like, the bill has to be generated after '31. Right?\n\nLike but I got the bill before, so I thought okay. Okay. Fine. Like yeah. Yeah.\n\nOkay. Okay. Okay. So now yes. Yes.\n\nYes. That's fine now. No. Like okay. Now tomorrow is my due date.\n\nSo how do I pay now? Like, can I do a direct debit now or I can't do it now? Bank account is fine. Okay. Yeah.\n\n062948. Yeah. That is a VSP number. 3343. 1987.\n\nYeah. Perfect. Yeah. Yeah. Okay.\n\nIs a sorry. Type of bank account Commonwealth Bank account? Oh, okay. Okay. Okay.\n\nThis is like okay. I think it is how do we say the smart access. Like, this is why I can spend it. Like, it's not checking a yeah. Yeah.\n\nYeah. Checking account. Yes. Yes. Okay.\n\nOkay. Okay. Okay. So when will the when will be the money will be debited? Okay.\n\nOkay. Perfect. Okay. Okay. Okay.\n\nOkay. Perfect. Okay. Thank you so much. Okay.\n\nOkay. Thank you. Okay. Bye.","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":6.3999996,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.14336416125297546},{"text":"I'm Suresh here.","start":6.8799996,"end":7.94,"sentiment":"neutral","sentiment_score":0.15115540474653244},{"text":"I'm doing good.","start":12.4,"end":13.5199995,"sentiment":"positive","sentiment_score":0.5970993240674337},{"text":"How are you?","start":13.5199995,"end":14.34,"sentiment":"positive","sentiment_score":0.38985829552014667},{"text":"So, like, I have taken a Ather plan, like, after moving into my new unit last month.","start":18.585,"end":24.525,"sentiment":"neutral","sentiment_score":0.053671068676254326}],"sentiment":"neutral","sentiment_score":0.1647669843930219,"num_words":28,"start":6.3999996,"end":24.525},{"sentences":[{"text":"So while taking the plan, I was told, like, the first month would be, like, a a the plan is, like, free of cost, 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okay.","start":312.155,"end":312.795,"sentiment":"neutral","sentiment_score":0.021874768659472466},{"text":"Oh, okay.","start":312.795,"end":313.355,"sentiment":"neutral","sentiment_score":0.02977896388620138},{"text":"Okay.","start":313.355,"end":313.515,"sentiment":"neutral","sentiment_score":0.04226323589682579},{"text":"Okay.","start":313.515,"end":313.755,"sentiment":"neutral","sentiment_score":0.04624848812818527}],"sentiment":"neutral","sentiment_score":0.013498896807432175,"num_words":25,"start":297.94998,"end":313.755},{"sentences":[{"text":"Okay.","start":313.755,"end":314.255,"sentiment":"neutral","sentiment_score":0.05035459250211716},{"text":"Okay.","start":328.26,"end":328.58,"sentiment":"neutral","sentiment_score":0.016017954796552658},{"text":"Okay.","start":328.58,"end":328.97998,"sentiment":"neutral","sentiment_score":0.0041122958064079285},{"text":"Okay.","start":328.97998,"end":329.47998,"sentiment":"neutral","sentiment_score":-0.02166762202978134},{"text":"So till 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yeah.","start":343.215,"end":345.455,"sentiment":"neutral","sentiment_score":0.05529575049877167},{"text":"Yeah.","start":345.455,"end":345.955,"sentiment":"neutral","sentiment_score":0.016057616099715233}],"sentiment":"neutral","sentiment_score":0.015580947860144079,"num_words":16,"start":337.935,"end":345.955},{"sentences":[{"text":"Okay.","start":358.24002,"end":358.74002,"sentiment":"neutral","sentiment_score":-0.01179156731814146},{"text":"Okay.","start":371.565,"end":371.88498,"sentiment":"neutral","sentiment_score":0.024355784058570865},{"text":"Okay.","start":371.88498,"end":372.28497,"sentiment":"neutral","sentiment_score":0.031794674694538116},{"text":"So now 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fine.","start":420.42,"end":421.72,"sentiment":"neutral","sentiment_score":0.11186893098056316},{"text":"Okay.","start":432.965,"end":433.465,"sentiment":"neutral","sentiment_score":0.04675736650824547},{"text":"Yeah.","start":443.97,"end":444.47,"sentiment":"neutral","sentiment_score":0.01465220469981432}],"sentiment":"neutral","sentiment_score":-0.00041604794275302155,"num_words":26,"start":381.41998,"end":444.47},{"sentences":[{"text":"062948.","start":445.89,"end":450.975,"sentiment":"neutral","sentiment_score":0.01807037740945816},{"text":"Yeah.","start":455.45502,"end":455.775,"sentiment":"neutral","sentiment_score":0.03431220352649689},{"text":"That is a VSP 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a sorry.","start":496.84,"end":498.6,"sentiment":"neutral","sentiment_score":-0.039043448865413666},{"text":"Type of bank account Commonwealth Bank account?","start":498.6,"end":501.02,"sentiment":"neutral","sentiment_score":-0.045813908002206256},{"text":"Oh, okay.","start":511.895,"end":512.535,"sentiment":"neutral","sentiment_score":0.14054341614246368},{"text":"Okay.","start":512.535,"end":512.695,"sentiment":"neutral","sentiment_score":0.08434954285621643},{"text":"Okay.","start":512.695,"end":513.095,"sentiment":"neutral","sentiment_score":0.12376993149518968}],"sentiment":"neutral","sentiment_score":0.0036699002874749057,"num_words":14,"start":496.84,"end":513.095},{"sentences":[{"text":"This is like okay.","start":513.095,"end":516.795,"sentiment":"neutral","sentiment_score":0.19189362600445747},{"text":"I think it is how do we say the smart access.","start":518.58,"end":521.94,"sentiment":"neutral","sentiment_score":0.26161481169137085},{"text":"Like, this is why I can spend 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you so much.","start":618.845,"end":619.885,"sentiment":"positive","sentiment_score":0.7701800167560577},{"text":"Okay.","start":619.885,"end":620.385,"sentiment":"positive","sentiment_score":0.443977028131485}],"sentiment":"positive","sentiment_score":0.5254533607512712,"num_words":8,"start":605.06,"end":620.385},{"sentences":[{"text":"Okay.","start":634.25,"end":634.73,"sentiment":"neutral","sentiment_score":0.31633177399635315},{"text":"Thank you.","start":634.73,"end":635.55,"sentiment":"positive","sentiment_score":0.7267919182777405},{"text":"Okay.","start":640.00995,"end":640.41,"sentiment":"positive","sentiment_score":0.3770653009414673},{"text":"Bye.","start":640.41,"end":640.91,"sentiment":"positive","sentiment_score":0.35996371507644653}],"sentiment":"positive","sentiment_score":0.5013889253139496,"num_words":5,"start":634.25,"end":640.91}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. This is Sarah Tel accounts. How may I help you today?\n\nChannel 1: Oh, hi. I'm Suresh here.\n\nChannel 0: Hi. How are you?\n\nChannel 1: I'm doing good. How are you?\n\nChannel 0: That's great to hear. I'm fine. Thank you. How may I help you today?\n\nChannel 1: So, like, I have taken a Ather plan, like, after moving into my new unit last month.\n\nChannel 0: Mhmm.\n\nChannel 1: So while taking the plan, I was told, like, the first month would be, like, a a the plan is, like, free of cost, actually.\n\nChannel 0: Three. Okay.\n\nChannel 1: Yeah. Like, a but I have got a bill, actually. No. May I know why? It\n\nChannel 0: Okay.\n\nChannel 1: said, like,\n\nChannel 0: Nothing\n\nChannel 1: one month\n\nChannel 0: to\n\nChannel 1: free\n\nChannel 0: worry.\n\nChannel 1: Internet. Okay.\n\nChannel 0: Nothing to worry. I'll go ahead and help you about this. I'll just need to review your account. And you said your name is Suresh?\n\nChannel 1: Yes.\n\nChannel 0: That's wonderful. May I have your last name and your birthday, please?\n\nChannel 1: Oh, Venkat Raman.\n\nChannel 0: Mhmm.\n\nChannel 1: And date of birth is 08/30/1986.\n\nChannel 0: Okay. Perfect. Thank you, Suresh. Just give me a minute, sir, to place you on hold. Let me just go over to your account, okay, so we can sort\n\nChannel 1: Okay.\n\nChannel 0: this out. Thank you\n\nChannel 1: Okay.\n\nChannel 0: so much.\n\nChannel 1: Thank you.\n\nChannel 0: Hi, Suresh. Thank you so much for patiently waiting on the line. So I could see on here that we\n\nChannel 1: This\n\nChannel 0: activated\n\nChannel 1: message has been\n\nChannel 0: yours\n\nChannel 1: transcribed. One Hello?\n\nChannel 0: hi, Suresh. Thank you so much for patiently waiting on the line. So I've reviewed your account. And based on our record, we've activated your services July 19. And, yes, you are correct.\n\nWe provided you you are eligible to get a free month since you are locked in with contract. So, technically, the three month three period that we provided to you runs from this date, July 18 to August 18. It's like a thirty days month free services. Your question is why you received a bill this month. Is that right?\n\nChannel 1: Yeah. Yes. Yes.\n\nChannel 0: Oh. Okay. So the reason why you received the the bill this month is because you started in the middle of July. So we still provided you one month with this thirty days period from July 18 to August, '18. It just so happened our, billing process is invoices.\n\nAll invoices are being sent every first of each month, and it's covered the full month. So from your recent invoice, if you notice your page four, last page, that's only cover not the full month because we provided\n\nChannel 1: Okay. Okay.\n\nChannel 0: you\n\nChannel 1: Okay.\n\nChannel 0: thirty\n\nChannel 1: Yeah.\n\nChannel 0: days.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. I got it. So it is like I don't need to pay anything now. Right?\n\nChannel 0: No. You still needs to pay the amount of $30.69 because that's cover your services from August 18 to August 31. The remaining days, which did not cover your thirty days free because you started July 18 until the August 18, that's your free. Yeah.\n\nChannel 1: Okay. So you you are of course, one minute. Like, the the bill period says for in my bill, right, it says, like, August 1 to August 31.\n\nChannel 0: No. That that's how our be billing process\n\nChannel 1: Oh, okay.\n\nChannel 0: for\n\nChannel 1: Oh,\n\nChannel 0: general.\n\nChannel 1: okay. Okay. Okay.\n\nChannel 0: So\n\nChannel 1: Okay.\n\nChannel 0: if you could scroll down a little bit, you'll see the coverage period. Page four, you will see only August 18 and August 31, and then you also getting the discount.\n\nChannel 1: Okay. Okay.\n\nChannel 0: The reason\n\nChannel 1: Okay.\n\nChannel 0: why it's only\n\nChannel 1: So\n\nChannel 0: 30\n\nChannel 1: till\n\nChannel 0: dollars\n\nChannel 1: okay.\n\nChannel 0: 60\n\nChannel 1: Okay.\n\nChannel 0: 9¢.\n\nChannel 1: Okay. Fine. Because up to August 31, Vince, like, the bill has to be generated after '31. Right? Like\n\nChannel 0: Yeah.\n\nChannel 1: but I got the bill before, so I thought okay. Okay.\n\nChannel 0: Actually,\n\nChannel 1: Fine. Like\n\nChannel 0: our our\n\nChannel 1: yeah. Yeah.\n\nChannel 0: billing due date, all payment should be paid or all invoices should be paid before the tenth, and the last day is the eleventh to avoid late\n\nChannel 1: Okay.\n\nChannel 0: fee. So if existing invoice are not paid after eleventh, so the next day, the twelfth, the system will automatically add a $10 late fee.\n\nChannel 1: Okay.\n\nChannel 0: But I\n\nChannel 1: Okay.\n\nChannel 0: hope it\n\nChannel 1: So\n\nChannel 0: clarify\n\nChannel 1: now\n\nChannel 0: your question.\n\nChannel 1: yes. Yes. Yes. That's fine now. No.\n\nLike okay. Now tomorrow is my due\n\nChannel 0: Due\n\nChannel 1: date.\n\nChannel 0: date.\n\nChannel 1: So how do I pay now? Like, can I do a direct debit now or I can't do it\n\nChannel 0: Yes.\n\nChannel 1: now?\n\nChannel 0: Definitely. That's what I'm about to tell you. Since I have you on the line, I can help you to set up your direct debit so we can just go ahead and process your, $30.69 with your bank account. And then moving forward, it will be processed automatically. And once the payment has been processed, you will receive a official payment receipt.\n\nAnd then if there's any problem with the payment, we will reach out to you definitely. Are you going to use your card or your bank account for your direct debit?\n\nChannel 1: Bank account is fine.\n\nChannel 0: Okay. Sure. Let me just go to that page and help you set up your direct debit using your bank account. Just one moment, please.\n\nChannel 1: Okay.\n\nChannel 0: Okay. Bank account. Okay. May I have your BSB number, please?\n\nChannel 1: Yeah. 062948.\n\nChannel 0: Zero six two 948.\n\nChannel 1: Yeah. That is a VSP number.\n\nChannel 0: Thank you. 062948. Your account number, please?\n\nChannel 1: 3343.\n\nChannel 0: Mhmm.\n\nChannel 1: 1987.\n\nChannel 0: Thank you. 33431987.\n\nChannel 1: Yeah. Perfect. Yeah.\n\nChannel 0: Okay. And then your name is the same as your Airtel account, Suresh Venkatramanan?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. And what is the type of this bank account? Is this a check, savings?\n\nChannel 1: Okay. Is a sorry. Type of bank account Commonwealth Bank account?\n\nChannel 0: Okay. So, basically, this is a check. Right? Because, there usually, there are two types. If it's a checking account or savings account, something like that.\n\nChannel 1: Oh, okay. Okay. Okay. This is like okay. I think it is how do we say the smart access.\n\nLike, this is why I can spend it. Like, it's not\n\nChannel 0: Oh, okay.\n\nChannel 1: checking a yeah.\n\nChannel 0: Checking account.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Like\n\nChannel 1: Yeah.\n\nChannel 0: a\n\nChannel 1: Checking\n\nChannel 0: usual\n\nChannel 1: account.\n\nChannel 0: method for payment. Alright. That\n\nChannel 1: Yes.\n\nChannel 0: would\n\nChannel 1: Yes.\n\nChannel 0: be fine. Let me just indicate here. Then, you will also receive, like, a agreement with the direct debit setup for your reference to your email. And then as I've\n\nChannel 1: Okay.\n\nChannel 0: mentioned, every month, we are processing all direct debits between the seventh till the tenth, the latest, and the eleventh. You don't need to do it manually on your end. Just ensure the funds are available to your bank account with those periods. So moving forward then, you are receiving your bill. Like, for example, next month, September 1, you will receive your bill and then that's covered the full thirty days.\n\nOkay?\n\nChannel 1: Okay. Okay.\n\nChannel 0: This\n\nChannel 1: Okay.\n\nChannel 0: is a different one since we provided you, like, free. And, yeah, it's successfully set up. Anything else that I may help you today?\n\nChannel 1: So when will the when will be the money will be debited?\n\nChannel 0: Between the today, it will be debited today because our\n\nChannel 1: Okay. Okay.\n\nChannel 0: back end\n\nChannel 1: Perfect.\n\nChannel 0: is trying to process all payments be today or seven\n\nChannel 1: Okay.\n\nChannel 0: to the tenth, the latest day, eleven. So we could\n\nChannel 1: Okay.\n\nChannel 0: avoid late fee. Okay?\n\nChannel 1: Okay. Okay. Perfect.\n\nChannel 0: Alright. Thank you. And this month is only $30.69. So what we are processing today is $30.69 to pay\n\nChannel 1: Okay.\n\nChannel 0: off your August bill.\n\nChannel 1: Thank you so much. Okay.\n\nChannel 0: You're welcome. It's my pleasure to talk to you today, Suresh. And if you need any assistance with your payment, your bill, your invoice, your services, just feel free to call us, and we are ready to help you. Okay?\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Alright. Thank you so much. You do have a great day, and be safe always.\n\nChannel 1: Okay. Bye.\n\nChannel 0: Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.88,"sentiment":"neutral","sentiment_score":0.1239216923713684},{"text":"This is Sarah Tel accounts.","start":0.88,"end":2.42,"sentiment":"neutral","sentiment_score":0.12070126980543136},{"text":"How may I help you today?","start":2.72,"end":4.1,"sentiment":"neutral","sentiment_score":0.18773684899012247}],"sentiment":"neutral","sentiment_score":0.15448742794493833,"channel":0,"num_words":12,"start":0.56,"end":4.1},{"sentences":[{"text":"Oh, hi.","start":6.3999996,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.14336416125297546},{"text":"I'm Suresh here.","start":6.8799996,"end":7.94,"sentiment":"neutral","sentiment_score":0.15115540474653244}],"sentiment":"neutral","sentiment_score":0.14803890734910966,"channel":1,"num_words":5,"start":6.3999996,"end":7.94},{"sentences":[{"text":"Hi.","start":10.32,"end":10.639999,"sentiment":"neutral","sentiment_score":0.24266086518764496},{"text":"How are you?","start":10.639999,"end":11.46,"sentiment":"neutral","sentiment_score":0.25619712968667346}],"sentiment":"neutral","sentiment_score":0.25281306356191635,"channel":0,"num_words":4,"start":10.32,"end":11.46},{"sentences":[{"text":"I'm doing good.","start":12.4,"end":13.5199995,"sentiment":"positive","sentiment_score":0.5970993240674337},{"text":"How are you?","start":13.5199995,"end":14.34,"sentiment":"positive","sentiment_score":0.38985829552014667}],"sentiment":"positive","sentiment_score":0.49347880979379016,"channel":1,"num_words":6,"start":12.4,"end":14.34},{"sentences":[{"text":"That's great to hear.","start":14.825,"end":15.705,"sentiment":"positive","sentiment_score":0.7364489883184433},{"text":"I'm fine.","start":15.705,"end":16.105,"sentiment":"positive","sentiment_score":0.5520395636558533},{"text":"Thank you.","start":16.105,"end":16.585,"sentiment":"positive","sentiment_score":0.6641148030757904},{"text":"How may I help you today?","start":16.585,"end":17.885,"sentiment":"neutral","sentiment_score":0.32453417778015137}],"sentiment":"positive","sentiment_score":0.5232364109584263,"channel":0,"num_words":14,"start":14.825,"end":17.885},{"sentences":[{"text":"So, like, I have taken a Ather plan, like, after moving into my new unit last month.","start":18.585,"end":24.525,"sentiment":"neutral","sentiment_score":0.053671068676254326}],"sentiment":"neutral","sentiment_score":0.053671068676254326,"channel":1,"num_words":17,"start":18.585,"end":24.525},{"sentences":[{"text":"Mhmm.","start":25.145,"end":25.645,"sentiment":"neutral","sentiment_score":0.011501060798764229}],"sentiment":"neutral","sentiment_score":0.011501060798764229,"channel":0,"num_words":1,"start":25.145,"end":25.645},{"sentences":[{"text":"So while taking the plan, I was told, like, the first month would be, like, a a the plan is, like, free of cost, actually.","start":26.265,"end":35.71,"sentiment":"neutral","sentiment_score":-0.005341677702963352}],"sentiment":"neutral","sentiment_score":-0.005341677702963352,"channel":1,"num_words":25,"start":26.265,"end":35.71},{"sentences":[{"text":"Three.","start":36.64,"end":36.96,"sentiment":"neutral","sentiment_score":0.005466654896736145},{"text":"Okay.","start":36.96,"end":37.46,"sentiment":"neutral","sentiment_score":0.007624266669154167}],"sentiment":"neutral","sentiment_score":0.006545460782945156,"channel":0,"num_words":2,"start":36.64,"end":37.46},{"sentences":[{"text":"Yeah.","start":38.25,"end":38.75,"sentiment":"neutral","sentiment_score":-0.00894058495759964},{"text":"Like, a but I have got a bill, actually.","start":39.129997,"end":42.489998,"sentiment":"neutral","sentiment_score":-0.09330848128431374},{"text":"No.","start":42.489998,"end":42.989998,"sentiment":"neutral","sentiment_score":-0.18723267316818237},{"text":"May I know why?","start":43.21,"end":44.19,"sentiment":"neutral","sentiment_score":-0.14743473380804062},{"text":"It","start":44.635002,"end":45.135002,"sentiment":"neutral","sentiment_score":-0.05577994138002395}],"sentiment":"neutral","sentiment_score":-0.1050917791435495,"channel":1,"num_words":16,"start":38.25,"end":45.135002},{"sentences":[{"text":"Okay.","start":45.345,"end":45.665,"sentiment":"neutral","sentiment_score":-0.029880091547966003}],"sentiment":"neutral","sentiment_score":-0.029880091547966003,"channel":0,"num_words":1,"start":45.345,"end":45.665},{"sentences":[{"text":"said, like,","start":45.435,"end":45.755,"sentiment":"neutral","sentiment_score":-0.03218397404998541}],"sentiment":"neutral","sentiment_score":-0.03218397404998541,"channel":1,"num_words":2,"start":45.435,"end":45.755},{"sentences":[{"text":"Nothing","start":45.665,"end":46.145,"sentiment":"neutral","sentiment_score":-0.04919847846031189}],"sentiment":"neutral","sentiment_score":-0.04919847846031189,"channel":0,"num_words":1,"start":45.665,"end":46.145},{"sentences":[{"text":"one month","start":45.755,"end":46.235,"sentiment":"neutral","sentiment_score":-0.07228701561689377}],"sentiment":"neutral","sentiment_score":-0.07228701561689377,"channel":1,"num_words":2,"start":45.755,"end":46.235},{"sentences":[{"text":"to","start":46.145,"end":46.305,"sentiment":"neutral","sentiment_score":-0.062298648059368134}],"sentiment":"neutral","sentiment_score":-0.062298648059368134,"channel":0,"num_words":1,"start":46.145,"end":46.305},{"sentences":[{"text":"free","start":46.235,"end":46.635002,"sentiment":"neutral","sentiment_score":-0.09589694440364838}],"sentiment":"neutral","sentiment_score":-0.09589694440364838,"channel":1,"num_words":1,"start":46.235,"end":46.635002},{"sentences":[{"text":"worry.","start":46.305,"end":46.805,"sentiment":"neutral","sentiment_score":-0.10099034756422044}],"sentiment":"neutral","sentiment_score":-0.10099034756422044,"channel":0,"num_words":1,"start":46.305,"end":46.805},{"sentences":[{"text":"Internet.","start":46.635002,"end":47.135002,"sentiment":"neutral","sentiment_score":-0.03567115589976311},{"text":"Okay.","start":47.195,"end":47.695,"sentiment":"neutral","sentiment_score":0.0266539566218853}],"sentiment":"neutral","sentiment_score":-0.004508599638938904,"channel":1,"num_words":2,"start":46.635002,"end":47.695},{"sentences":[{"text":"Nothing to worry.","start":48.864998,"end":49.825,"sentiment":"neutral","sentiment_score":0.03126949816942215},{"text":"I'll go ahead and help you about this.","start":49.825,"end":52.065,"sentiment":"neutral","sentiment_score":0.10752129182219505},{"text":"I'll just need to review your account.","start":52.065,"end":54.245,"sentiment":"neutral","sentiment_score":0.038671383900301795},{"text":"And you said your name is Suresh?","start":54.710003,"end":56.73,"sentiment":"neutral","sentiment_score":0.02034455564405237}],"sentiment":"neutral","sentiment_score":0.054683616235852245,"channel":0,"num_words":25,"start":48.864998,"end":56.73},{"sentences":[{"text":"Yes.","start":57.595,"end":58.095,"sentiment":"neutral","sentiment_score":0.11826329678297044}],"sentiment":"neutral","sentiment_score":0.11826329678297044,"channel":1,"num_words":1,"start":57.595,"end":58.095},{"sentences":[{"text":"That's wonderful.","start":58.71,"end":59.530003,"sentiment":"positive","sentiment_score":0.4400638937950134},{"text":"May I have your last name and your birthday, please?","start":59.670002,"end":62.49,"sentiment":"neutral","sentiment_score":0.10264998748898506}],"sentiment":"neutral","sentiment_score":0.1588856385399898,"channel":0,"num_words":12,"start":58.71,"end":62.49},{"sentences":[{"text":"Oh, Venkat Raman.","start":63.51,"end":64.81,"sentiment":"neutral","sentiment_score":0.01993618781367938}],"sentiment":"neutral","sentiment_score":0.01993618781367938,"channel":1,"num_words":3,"start":63.51,"end":64.81},{"sentences":[{"text":"Mhmm.","start":65.51,"end":66.01,"sentiment":"neutral","sentiment_score":0.017696697264909744}],"sentiment":"neutral","sentiment_score":0.017696697264909744,"channel":0,"num_words":1,"start":65.51,"end":66.01},{"sentences":[{"text":"And date of birth is 08/30/1986.","start":67.67,"end":72.465,"sentiment":"neutral","sentiment_score":0.018368874831746023}],"sentiment":"neutral","sentiment_score":0.018368874831746023,"channel":1,"num_words":6,"start":67.67,"end":72.465},{"sentences":[{"text":"Okay.","start":73.005,"end":73.505,"sentiment":"neutral","sentiment_score":0.16742949187755585},{"text":"Perfect.","start":73.564995,"end":74.064995,"sentiment":"positive","sentiment_score":0.4098514914512634},{"text":"Thank you, Suresh.","start":74.125,"end":75.345,"sentiment":"positive","sentiment_score":0.3948328097661336},{"text":"Just give me a minute, sir, to place you on hold.","start":75.405,"end":77.725,"sentiment":"neutral","sentiment_score":0.10726007751443169},{"text":"Let me just go over to your account, okay, so we can 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Suresh.","start":175.1,"end":175.92,"sentiment":"neutral","sentiment_score":0.12170925736427309},{"text":"Thank you so much for patiently waiting on the line.","start":175.98,"end":178.46,"sentiment":"positive","sentiment_score":0.35328856110572815},{"text":"So I could see on here that 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line.","start":187.395,"end":189.875,"sentiment":"positive","sentiment_score":0.3796033412218094},{"text":"So I've reviewed your account.","start":189.875,"end":192.05501,"sentiment":"neutral","sentiment_score":0.1626666307449341},{"text":"And based on our record, we've activated your services July 19.","start":192.27501,"end":197.86,"sentiment":"neutral","sentiment_score":0.1729968644001267},{"text":"And, yes, you are correct.","start":197.92,"end":199.54,"sentiment":"neutral","sentiment_score":0.20783481895923614}],"sentiment":"neutral","sentiment_score":0.23267931513714069,"channel":0,"num_words":33,"start":186.595,"end":199.54},{"sentences":[{"text":"We provided you you are eligible to get a free month since you are locked in with contract.","start":199.84,"end":205.86,"sentiment":"neutral","sentiment_score":0.1387231769040227},{"text":"So, technically, the three month three period that we provided to you runs from this date, July 18 to August 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always.","start":636.785,"end":639.125,"sentiment":"positive","sentiment_score":0.8221041142940522}],"sentiment":"positive","sentiment_score":0.8146630525588989,"channel":0,"num_words":15,"start":635.425,"end":639.125},{"sentences":[{"text":"Okay.","start":640.00995,"end":640.41,"sentiment":"positive","sentiment_score":0.3770653009414673},{"text":"Bye.","start":640.41,"end":640.91,"sentiment":"positive","sentiment_score":0.35996371507644653}],"sentiment":"positive","sentiment_score":0.3685145080089569,"channel":1,"num_words":2,"start":640.00995,"end":640.91},{"sentences":[{"text":"Thank you.","start":641.105,"end":641.745,"sentiment":"positive","sentiment_score":0.6947872340679169},{"text":"Bye bye.","start":641.745,"end":642.40497,"sentiment":"neutral","sentiment_score":0.06536968424916267}],"sentiment":"positive","sentiment_score":0.38007845915853977,"channel":0,"num_words":4,"start":641.105,"end":642.40497}]},"summary":{"result":"success","short":"Suresh received a bill for 30 days of free service since he is locked in with a contract. The bill is for a free month of service since Suresh is locked in with a contract. payments must be made before the due date to avoid late fees. The billing process is 30 days after the due date and payments must be made before the 10th of the month to avoid late fees. The option to pay through a direct debit or use their bank account for payment is offered. The agent explains that payments must be made before the due date to avoid late fees and assures the customer they are ready to help with payment."},"intents":{"segments":[{"text":"This is Sarah Tel accounts. How may I help you today? Oh, hi.","start_word":1,"end_word":13,"intents":[{"intent":"Request customer assistance","confidence_score":0.0016166994}]},{"text":"So, like, I have taken a Ather plan, like, after moving into my new unit last month.","start_word":41,"end_word":57,"intents":[{"intent":"Report account status","confidence_score":0.000778439}]},{"text":"So, like, I have taken a Ather plan, like, after moving into my new unit last month. Mhmm. So while taking the plan, I was told, like, the first month would be, like, a a the plan is, like, free of cost, actually. Three. Okay.","start_word":41,"end_word":85,"intents":[{"intent":"Inquire about plan price","confidence_score":0.00010889092},{"intent":"Explain plan requirements","confidence_score":0.00003924558}]},{"text":"Like, a but I have got a bill, actually. No. May I know why?","start_word":87,"end_word":100,"intents":[{"intent":"Ask about billing","confidence_score":0.004265373}]},{"text":"And you said your name is Suresh? Yes.","start_word":131,"end_word":138,"intents":[{"intent":"Confirm identity","confidence_score":0.016670963}]},{"text":"So, technically, the three month three period that we provided to you runs from this date, July 18 to August 18. It's like a thirty days month free services. Your question is why you received a bill this month. Is that right? Yeah.","start_word":281,"end_word":323,"intents":[{"intent":"Provide information","confidence_score":0.0038633966},{"intent":"Explain billing process","confidence_score":0.14759398},{"intent":"Explain billing process","confidence_score":0.10772818},{"intent":"Specify billing period","confidence_score":0.0012955611},{"intent":"Discuss billing details","confidence_score":0.0012505974},{"intent":"Confirm bill date","confidence_score":0.0045678294},{"intent":"Clarify billing process","confidence_score":0.02463429},{"intent":"Confirm bill period and payment","confidence_score":0.0000012029644},{"intent":"Inquire about billing process","confidence_score":0.004217416},{"intent":"Explain billing process","confidence_score":0.106948435},{"intent":"Clarify bill duration","confidence_score":0.009858984},{"intent":"Clarify bill details","confidence_score":0.009038724},{"intent":"Agree to bill period","confidence_score":0.0000925116}]},{"text":"Your question is why you received a bill this month. Is that right? Yeah.","start_word":309,"end_word":322,"intents":[{"intent":"Clarify bill coverage","confidence_score":0.010516198}]},{"text":"Yeah. Yes.","start_word":322,"end_word":323,"intents":[{"intent":"Confirm information","confidence_score":0.0014480373}]},{"text":"So the reason why you received the the bill this month is because you started in the middle of July. So we still provided you one month with this thirty days period from July 18 to August, '18. It just so happened our, billing process is invoices. All invoices are being sent every first of each month, and it's covered the full month.","start_word":327,"end_word":389,"intents":[{"intent":"Provide bill details","confidence_score":0.027938275}]},{"text":"if you could scroll down a little bit, you'll see the coverage period. Page four, you will see only August 18 and August 31, and then you also getting the discount. Okay.","start_word":530,"end_word":561,"intents":[{"intent":"Suggest scrolling down","confidence_score":0.005936831}]},{"text":"Because up to August 31, Vince, like, the bill has to be generated after '31. Right? Like Yeah.","start_word":579,"end_word":596,"intents":[{"intent":"Explain bill generation process","confidence_score":0.00022680525}]},{"text":"So how do I pay now? Like, can I do a direct debit now or I can't do it Yes. now?","start_word":696,"end_word":716,"intents":[{"intent":"Clarify payment options","confidence_score":0.003134012}]},{"text":"Like, can I do a direct debit now or I can't do it Yes. now?","start_word":702,"end_word":716,"intents":[{"intent":"Set up direct debit","confidence_score":0.5090015}]},{"text":"Your account number, please?","start_word":866,"end_word":869,"intents":[{"intent":"Provide account number","confidence_score":0.17094763}]},{"text":"And then your name is the same as your Airtel account, Suresh Venkatramanan? Yeah.","start_word":880,"end_word":893,"intents":[{"intent":"Provide name","confidence_score":0.050118227}]},{"text":"method for payment. Alright.","start_word":991,"end_word":994,"intents":[{"intent":"Inform about payment method","confidence_score":0.0050294665}]}]},"sentiments":{"segments":[{"text":"Hi. This is Sarah Tel accounts. How may I help you today? Oh, hi. I'm Suresh here. Hi. How are you?","start_word":0,"end_word":20,"sentiment":"neutral","sentiment_score":0.1694813370704651},{"text":"I'm doing good. How are you? That's great to hear. I'm fine. Thank you.","start_word":21,"end_word":34,"sentiment":"positive","sentiment_score":0.5914344787597656},{"text":"How may I help you today? So, like, I have taken a Ather plan, like, after moving into my new unit last month. Mhmm. So while taking the plan, I was told, like, the first month would be, like, a a the plan is, like, free of cost, actually. Three. Okay. Yeah. Like, a but I have got a bill, actually. No. May I know why? It Okay. said, like, Nothing one month to free worry. Internet. Okay. Nothing to worry. I'll go ahead and help you about this. I'll just need to review your account. And you said your name is Suresh? Yes.","start_word":35,"end_word":138,"sentiment":"neutral","sentiment_score":0.014193731360137464},{"text":"That's wonderful.","start_word":139,"end_word":140,"sentiment":"positive","sentiment_score":0.44087186455726624},{"text":"May I have your last name and your birthday, please? Oh, Venkat Raman. Mhmm. And date of birth is 08/30/1986. Okay.","start_word":141,"end_word":161,"sentiment":"neutral","sentiment_score":0.05799685791134834},{"text":"Perfect. Thank you, Suresh.","start_word":162,"end_word":165,"sentiment":"positive","sentiment_score":0.3854876458644867},{"text":"Just give me a minute, sir, to place you on hold. Let me just go over to your account, okay, so we can sort Okay. this out. Thank you Okay.","start_word":166,"end_word":195,"sentiment":"neutral","sentiment_score":0.10737021267414092},{"text":"so much. Thank you.","start_word":196,"end_word":199,"sentiment":"positive","sentiment_score":0.37670767307281494},{"text":"Hi, Suresh.","start_word":200,"end_word":201,"sentiment":"neutral","sentiment_score":0.12329676002264024},{"text":"Thank you so much for patiently waiting on the line.","start_word":202,"end_word":211,"sentiment":"positive","sentiment_score":0.34968847036361694},{"text":"So I could see on here that we This activated message has yours been transcribed. One Hello? hi, Suresh.","start_word":212,"end_word":230,"sentiment":"neutral","sentiment_score":0.06519943475723267},{"text":"Thank you so much for patiently waiting on the line.","start_word":231,"end_word":240,"sentiment":"positive","sentiment_score":0.3794127404689789},{"text":"So I've reviewed your account. And based on our record, we've activated your services July 19. And, yes, you are correct. We provided you you are eligible to get a free month since you are locked in with contract. So, technically, the three month three period that we provided to you runs from this date, July 18 to August 18. It's like a thirty days month free services. Your question is why you received a bill this month. Is that right? Yeah. Yes. Yes. Oh. Okay. So the reason why you received the the bill this month is because you started in the middle of July. So we still provided you one month with this thirty days period from July 18 to August, '18. It just so happened our, billing process is invoices. All invoices are being sent every first of each month, and it's covered the full month. So from your recent invoice, if you notice your page four, last page, that's only cover not the full month because we provided Okay. Okay. you Okay. thirty Yeah. days. Yeah. Yeah. Yeah. Yeah. I got it. So it is like I don't need to pay anything now. Right? No. You still needs to pay the amount of $30.69 because that's cover your services from August 18 to August 31. The remaining days, which did not cover your thirty days free because you started July 18 until the August 18, that's your free. Yeah. Okay. So you you are of course, one minute. Like, the the bill period says for in my bill, right, it says, like, August 1 to August 31. No. That that's how our be billing process Oh, okay. for Oh, general. okay. Okay. Okay. So Okay. if you could scroll down a little bit, you'll see the coverage period. Page four, you will see only August 18 and August 31, and then you also getting the discount. Okay. Okay. The reason Okay. why it's only So 30 till dollars okay. 60 Okay. 9<unk>. Okay. Fine. Because up to August 31, Vince, like, the bill has to be generated after '31. Right? Like Yeah. but I got the bill before, so I thought okay. Okay. Actually, Fine. Like our our yeah. Yeah. billing due date, all payment should be paid or all invoices should be paid before the tenth, and the last day is the eleventh to avoid late Okay. fee. So if existing invoice are not paid after eleventh, so the next day, the twelfth, the system will automatically add a $10 late fee. Okay. But I Okay. hope it So clarify now your question. yes. Yes. Yes. That's fine now. No. Like okay. Now tomorrow is my due Due date. date. So how do I pay now? Like, can I do a direct debit now or I can't do it Yes. now? Definitely. That's what I'm about to tell you. Since I have you on the line, I can help you to set up your direct debit so we can just go ahead and process your, $30.69 with your bank account. And then moving forward, it will be processed automatically. And once the payment has been processed, you will receive a official payment receipt. And then if there's any problem with the payment, we will reach out to you definitely. Are you going to use your card or your bank account for your direct debit? Bank account is fine. Okay. Sure. Let me just go to that page and help you set up your direct debit using your bank account. Just one moment, please. Okay. Okay. Bank account. Okay. May I have your BSB number, please? Yeah. 062948. Zero six two 948. Yeah. That is a VSP number. Thank you. 062948. Your account number, please? 3343. Mhmm. 1987. Thank you. 33431987. Yeah. Perfect. Yeah. Okay. And then your name is the same as your Airtel account, Suresh Venkatramanan? Yeah. Okay. And what is the type of this bank account? Is this a check, savings? Okay. Is a sorry. Type of bank account Commonwealth Bank account? Okay. So, basically, this is a check. Right? Because, there usually, there are two types. If it's a checking account or savings account, something like that. Oh, okay. Okay. Okay. This is like okay. I think it is how do we say the smart access. Like, this is why I can spend it. Like, it's not Oh, okay. checking a yeah. Checking account. Yeah. Okay. Like Yeah. a Checking usual account. method for payment. Alright. That Yes. would Yes. be fine. Let me just indicate here. Then, you will also receive, like, a agreement with the direct debit setup for your reference to your email. And then as I've Okay. mentioned, every month, we are processing all direct debits between the seventh till the tenth, the latest, and the eleventh. You don't need to do it manually on your end. Just ensure the funds are available to your bank account with those periods. So moving forward then, you are receiving your bill. Like, for example, next month, September 1, you will receive your bill and then that's covered the full thirty days. Okay? Okay. Okay. This Okay. is a different one since we provided you, like, free.","start_word":241,"end_word":1116,"sentiment":"neutral","sentiment_score":0.07529603795799082},{"text":"And, yeah, it's successfully set up.","start_word":1117,"end_word":1122,"sentiment":"positive","sentiment_score":0.4578048586845398},{"text":"Anything else that I may help you today? So when will the when will be the money will be debited? Between the today, it will be debited today because our Okay. Okay. back end Perfect. is trying to process all payments be today or seven Okay. to the tenth, the latest day, eleven. So we could Okay. avoid late fee. Okay? Okay. Okay.","start_word":1123,"end_word":1185,"sentiment":"neutral","sentiment_score":0.07253596186637878},{"text":"Perfect. Alright. Thank you.","start_word":1186,"end_word":1189,"sentiment":"positive","sentiment_score":0.4512029886245727},{"text":"And this month is only $30.69. So what we are processing today is $30.69 to pay Okay. off your August bill.","start_word":1190,"end_word":1210,"sentiment":"neutral","sentiment_score":0.2096155732870102},{"text":"Thank you so much. Okay. You're welcome. It's my pleasure to talk to you today, Suresh.","start_word":1211,"end_word":1226,"sentiment":"positive","sentiment_score":0.7145598530769348},{"text":"And if you need any assistance with your payment, your bill, your invoice, your services, just feel free to call us, and we are ready to help you. Okay? Okay.","start_word":1227,"end_word":1256,"sentiment":"neutral","sentiment_score":0.2782348692417145},{"text":"Thank you. Alright. Thank you so much. You do have a great day, and be safe always. Okay. Bye. Thank you. Bye bye.","start_word":1257,"end_word":1279,"sentiment":"positive","sentiment_score":0.6608465313911438}],"average":{"sentiment":"neutral","sentiment_score":0.11875835704383346}}}}