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What is your full name and your date of birth? Thank you so much. So I will help you to process your payment right now and then set up your direct debit using your new card details. Correct? Okay. You're welcome. So we're processing $79.95 to set up your August invoice. And is this a Visa or your Mastercard to be used? Okay. Thank you so much. Let me just select here Visa. One moment, please. Okay. May I have your card number? Thank you. 4557016851574611. Thank you. Expiration date, please? Thank you. 02/30. Security code, please? Thank you. And how does your name is it the person on this card? Thank you. Just put here. I've submitted the payment waiting for the confirmation. Just bear with me here. Okay. Thank you so much for your payment today. It has been successfully processed, and you will receive your official receipt to your email address. And, mister Peter, we'll go ahead and set up your direct debit with this card moving forward. Okay? You're welcome. Anything else? Oh, I'm sorry. You cut off. What is that again? Oh, yeah. I've already submitted it. And then once it was successfully approved, you'll receive the confirmation through your email with the direct debit details and agreement that will automatically sent to you. You're welcome. It's my pleasure to help you today, and you two have a great day and be safe. Thank you. 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Good afternoon. This is Airtel accounts. How may I help you today? Oh, thank you so much for your call today.\n\nI would love to help you. Let me pull your account here. What is your full name and your date of birth? Thank you so much. So I will help you to process your payment right now and then set up your direct debit using your new card details.\n\nCorrect? Okay. You're welcome. So we're processing $79.95 to set up your August invoice. And is this a Visa or your Mastercard to be used?\n\nOkay. Thank you so much. Let me just select here Visa. One moment, please. Okay.\n\nMay I have your card number? Thank you. 4557016851574611. Thank you. Expiration date, please?\n\nThank you. 02/30. Security code, please? Thank you. And how does your name is it the person on this card?\n\nThank you. Just put here. I've submitted the payment waiting for the confirmation. Just bear with me here. Okay.\n\nThank you so much for your payment today. It has been successfully processed, and you will receive your official receipt to your email address. And, mister Peter, we'll go ahead and set up your direct debit with this card moving forward. Okay? You're welcome.\n\nAnything else? Oh, I'm sorry. You cut off. What is that again? Oh, yeah.\n\nI've already submitted it. And then once it was successfully approved, you'll receive the confirmation through your email with the direct debit details and agreement that will automatically sent to you. You're welcome. It's my pleasure to help you today, and you two have a great day and be safe. Thank you.\n\nGoodbye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.88,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.21767956018447876},{"text":"Good afternoon.","start":1.1999999,"end":1.92,"sentiment":"positive","sentiment_score":0.40484967827796936},{"text":"This is Airtel accounts.","start":1.92,"end":3.28,"sentiment":"positive","sentiment_score":0.34593120217323303},{"text":"How may I help you today?","start":3.28,"end":4.58,"sentiment":"positive","sentiment_score":0.3500821689764659},{"text":"Oh, thank you so much for your call today.","start":14.3949995,"end":16.795,"sentiment":"positive","sentiment_score":0.5883653495046828}],"sentiment":"positive","sentiment_score":0.445767494765195,"num_words":22,"start":0.88,"end":16.795},{"sentences":[{"text":"I would love to help you.","start":16.795,"end":17.914999,"sentiment":"positive","sentiment_score":0.6265011131763458},{"text":"Let me pull your account 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Hi. Look, I just got an email from you stating that our payment was declined because we've actually just changed credit card, so I need to give you the new credit card details. It is Peter John Reuben, and my date of birth is 07/04/1960 eight. That'd be great.\n\nThank you. So it is 4557016851574611. That's right. 02/30. 726.\n\nMister e Ruben, r e u b e n. Okay. Thank you. You need me to stay on the line to do that or not? Oh, you said you need me to stay online to to set up the direct debit, or you'll just do it with the details you've got?\n\nOkay. Great. Thank you so much. Okay. Okay.\n\nThank you. 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Good afternoon. This is Airtel accounts. How may I help you today?\n\nChannel 1: Yeah. Hi. Look, I just got an email from you stating that our payment was declined because we've actually just changed credit card, so I need to give you the new credit card details.\n\nChannel 0: Oh, thank you so much for your call today. I would love to help you. Let me pull your account here. What is your full name and your date of birth?\n\nChannel 1: It is Peter John Reuben, and my date of birth is 07/04/1960\n\nChannel 0: Thank you so much. So I will help you to process your payment right now and then set up your direct debit using\n\nChannel 1: eight.\n\nChannel 0: your new card details. Correct?\n\nChannel 1: That'd be great. Thank you.\n\nChannel 0: Okay. You're welcome. So we're processing $79.95 to set up your August invoice. And is this a Visa or your Mastercard to be used? Okay.\n\nThank you so much. Let me just select here Visa. One moment, please. Okay. May I have your card number?\n\nChannel 1: So it is 4557016851574611.\n\nChannel 0: Thank you. 4557016851574611.\n\nChannel 1: That's right.\n\nChannel 0: Thank you. Expiration date, please?\n\nChannel 1: 02/30.\n\nChannel 0: Thank you. 02/30. Security code, please?\n\nChannel 1: 726.\n\nChannel 0: Thank you. And how does your name is it the person on this card?\n\nChannel 1: Mister e Ruben, r e u b e n.\n\nChannel 0: Thank you. Just put here. I've submitted the payment waiting for the confirmation. Just bear with me here. Okay.\n\nThank you so much for your payment today. It has been successfully processed, and you will receive your official receipt to your email address. And, mister Peter, we'll go ahead and set up your direct debit with\n\nChannel 1: Okay.\n\nChannel 0: this card moving forward. Okay?\n\nChannel 1: Thank you.\n\nChannel 0: You're welcome.\n\nChannel 1: You need me to stay\n\nChannel 0: Anything\n\nChannel 1: on the line\n\nChannel 0: else?\n\nChannel 1: to do that or not?\n\nChannel 0: Oh, I'm sorry. You cut off. What is that\n\nChannel 1: Oh,\n\nChannel 0: again?\n\nChannel 1: you said you need me to stay online to to set up the direct debit, or you'll just do it with the details you've got?\n\nChannel 0: Oh, yeah. I've already submitted it. And then once it was successfully approved, you'll receive the confirmation through your email with the direct debit details and agreement\n\nChannel 1: Okay. Great. Thank\n\nChannel 0: that\n\nChannel 1: you\n\nChannel 0: will\n\nChannel 1: so much.\n\nChannel 0: automatically sent to you. You're welcome. It's my\n\nChannel 1: Okay.\n\nChannel 0: pleasure to help you today, and you\n\nChannel 1: Okay.\n\nChannel 0: two have a great day and be safe.\n\nChannel 1: Thank you. Bye bye.\n\nChannel 0: Thank you. Goodbye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.88,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.21767956018447876},{"text":"Good afternoon.","start":1.1999999,"end":1.92,"sentiment":"positive","sentiment_score":0.40484967827796936},{"text":"This is Airtel accounts.","start":1.92,"end":3.28,"sentiment":"positive","sentiment_score":0.34593120217323303},{"text":"How may I help you today?","start":3.28,"end":4.58,"sentiment":"positive","sentiment_score":0.3500821689764659}],"sentiment":"positive","sentiment_score":0.3470459030224727,"channel":0,"num_words":13,"start":0.88,"end":4.58},{"sentences":[{"text":"Yeah.","start":4.56,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.006122886203229427},{"text":"Hi.","start":4.7999997,"end":5.04,"sentiment":"neutral","sentiment_score":-0.02999895066022873},{"text":"Look, I just got an email from you stating that our payment was declined because we've actually just changed credit card, so I need to give you the new 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to help you today, and you","start":189.60094,"end":191.28094,"sentiment":"positive","sentiment_score":0.6170382840292794}],"sentiment":"positive","sentiment_score":0.6170382840292794,"channel":0,"num_words":7,"start":189.60094,"end":191.28094},{"sentences":[{"text":"Okay.","start":191.21088,"end":191.71088,"sentiment":"positive","sentiment_score":0.4457396268844605}],"sentiment":"positive","sentiment_score":0.4457396268844605,"channel":1,"num_words":1,"start":191.21088,"end":191.71088},{"sentences":[{"text":"two have a great day and be safe.","start":191.28094,"end":193.14095,"sentiment":"positive","sentiment_score":0.6369065716862679}],"sentiment":"positive","sentiment_score":0.6369065716862679,"channel":0,"num_words":8,"start":191.28094,"end":193.14095},{"sentences":[{"text":"Thank you.","start":193.21088,"end":193.77087,"sentiment":"positive","sentiment_score":0.520677000284195},{"text":"Bye bye.","start":193.77087,"end":194.51088,"sentiment":"neutral","sentiment_score":0.2248905599117279}],"sentiment":"positive","sentiment_score":0.3727837800979614,"channel":1,"num_words":4,"start":193.21088,"end":194.51088},{"sentences":[{"text":"Thank you.","start":194.56094,"end":195.20094,"sentiment":"positive","sentiment_score":0.777778148651123},{"text":"Goodbye.","start":195.20094,"end":195.70094,"sentiment":"neutral","sentiment_score":-0.08525260537862778}],"sentiment":"positive","sentiment_score":0.4901012306412061,"channel":0,"num_words":3,"start":194.56094,"end":195.70094}]},"summary":{"result":"success","short":"The customer called Airtel accounts to update their credit card information. The agent helped the customer process a payment of $79.95 and set up a direct debit with their new card details. The payment was successfully processed and the agent confirmed the direct debit details and made a request to stay on the line for a confirmation email once approved."},"intents":{"segments":[{"text":"Look, I just got an email from you stating that our payment was declined because we've actually just changed credit card, so I need to give you the new credit card details.","start_word":15,"end_word":46,"intents":[{"intent":"Request new credit card details","confidence_score":0.15365584}]},{"text":"I've submitted the payment waiting for the confirmation. Just bear with me here. Okay.","start_word":219,"end_word":232,"intents":[{"intent":"Confirm payment","confidence_score":0.18014637}]},{"text":"And, mister Peter, we'll go ahead and set up your direct debit with Okay.","start_word":257,"end_word":270,"intents":[{"intent":"Set up direct debit","confidence_score":0.821993}]},{"text":"I've already submitted it. And then once it was successfully approved, you'll receive the confirmation through your email with the direct debit details and agreement Okay.","start_word":333,"end_word":358,"intents":[{"intent":"Confirm confirmation","confidence_score":0.04278073}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.21767956018447876},{"text":"Good afternoon. This is Airtel accounts. How may I help you today?","start_word":1,"end_word":12,"sentiment":"positive","sentiment_score":0.35522693395614624},{"text":"Yeah. Hi. Look, I just got an email from you stating that our payment was declined because we've actually just changed credit card, so I need to give you the new credit card details.","start_word":13,"end_word":46,"sentiment":"neutral","sentiment_score":-0.2664673328399658},{"text":"Oh, thank you so much for your call today. I would love to help you.","start_word":47,"end_word":61,"sentiment":"positive","sentiment_score":0.5901902318000793},{"text":"Let me pull your account here. What is your full name and your date of birth? It is Peter John Reuben, and my date of birth is 07/04/1960 Thank you so much. So I will help you to process your payment right now and then set up your direct debit using eight. your new card details. Correct?","start_word":62,"end_word":118,"sentiment":"neutral","sentiment_score":0.18647228181362152},{"text":"That'd be great. Thank you.","start_word":119,"end_word":123,"sentiment":"positive","sentiment_score":0.49240800738334656},{"text":"Okay. You're welcome. So we're processing $79.95 to set up your August invoice. And is this a Visa or your Mastercard to be used? Okay. Thank you so much. Let me just select here Visa. One moment, please. Okay. May I have your card number? So it is 4557016851574611. Thank you. 4557016851574611. That's right. Thank you. Expiration date, please? 02/30. Thank you. 02/30. Security code, please? 726. Thank you. And how does your name is it the person on this card? Mister e Ruben, r e u b e n.","start_word":124,"end_word":213,"sentiment":"neutral","sentiment_score":0.06398316168536743},{"text":"Thank you.","start_word":214,"end_word":215,"sentiment":"positive","sentiment_score":0.492438405752182},{"text":"Just put here. I've submitted the payment waiting for the confirmation. Just bear with me here. Okay.","start_word":216,"end_word":232,"sentiment":"neutral","sentiment_score":0.20078937709331512},{"text":"Thank you so much for your payment today. It has been successfully processed, and you will receive your official receipt to your email address.","start_word":233,"end_word":256,"sentiment":"positive","sentiment_score":0.6907100081443787},{"text":"And, mister Peter, we'll go ahead and set up your direct debit with Okay. this card moving forward. Okay?","start_word":257,"end_word":275,"sentiment":"neutral","sentiment_score":0.235582634806633},{"text":"Thank you.","start_word":276,"end_word":277,"sentiment":"positive","sentiment_score":0.34926867485046387},{"text":"You're welcome. You need me to stay Anything on the line else? to do that or not? Oh, I'm sorry. You cut off. What is that Oh, again? you said you need me to stay online to to set up the direct debit, or you'll just do it with the details you've got? Oh, yeah. I've already submitted it. And then once it was successfully approved, you'll receive the confirmation through your email with the direct debit details and agreement Okay.","start_word":278,"end_word":358,"sentiment":"neutral","sentiment_score":0.03147495165467262},{"text":"Great. Thank that you will so much. automatically sent to you. You're welcome. It's my Okay. pleasure to help you today, and you Okay. two have a great day and be safe. Thank you.","start_word":359,"end_word":392,"sentiment":"positive","sentiment_score":0.5158123970031738},{"text":"Bye bye.","start_word":393,"end_word":394,"sentiment":"neutral","sentiment_score":0.25335150957107544},{"text":"Thank you. Goodbye.","start_word":395,"end_word":397,"sentiment":"positive","sentiment_score":0.5705329179763794}],"average":{"sentiment":"neutral","sentiment_score":0.17503041422090854}}}}