{"metadata":{"transaction_key":"deprecated","request_id":"01a0a80f-d2cd-7e51-91ab-1ca30a498a56","sha256":"a5e2794f004bc19b6a0072e1ba3f6dc6cf17548c6198786328bbb7fcd77b2636","created":"2026-09-16T02:33:25.539Z","duration":38.807938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":77,"output_tokens":47},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":86,"output_tokens":86},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":86,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've reached Catherine Ford, CEO of Laurel House. Please leave your details, and I will get back to you as soon as I can. It may work better for you to send me a text or drop me an email on ceo@laurelhouse.org.au. Otherwise, if you need support immediately, please call 1800. 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You've reached Catherine Ford, CEO of Laurel House. Please leave your details, and I will get back to you as soon as I can. It may work better for you to send me a text or drop me an email on ceo@laurelhouse.org.au. Otherwise, if you need support immediately, please call 1800.\n\nSo that's 180697877.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.8,"end":3.04,"sentiment":"neutral","sentiment_score":0.06598173826932907},{"text":"You've reached Catherine Ford, CEO of Laurel House.","start":3.04,"end":6.18,"sentiment":"neutral","sentiment_score":0.05743659380823374},{"text":"Please leave your details, and I will get back to you as soon as I can.","start":6.8799996,"end":11.94,"sentiment":"neutral","sentiment_score":0.01725156744942069},{"text":"It may work better for you to send me a text or drop me an email on ceo@laurelhouse.org.au.","start":13.315,"end":23.095,"sentiment":"neutral","sentiment_score":-0.0223276074975729},{"text":"Otherwise, if you need support immediately, please call 1800.","start":23.474998,"end":28.454998,"sentiment":"neutral","sentiment_score":-0.13138879214723906}],"sentiment":"neutral","sentiment_score":-0.015055701852991031,"num_words":52,"start":2.8,"end":28.454998},{"sentences":[{"text":"So that's 180697877.","start":28.64,"end":31.939999,"sentiment":"neutral","sentiment_score":0.012170628644526005}],"sentiment":"neutral","sentiment_score":0.012170628644526005,"num_words":3,"start":28.64,"end":31.939999}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Catherine Ford, CEO of Laurel House. Please leave your details, and I will get back to you as soon as I can. It may work better for you to send me a text or drop me an email on ceo@laurelhouse.org.au. Otherwise, if you need support immediately, please call 1800.\n\nSo that's 180697877.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.8,"end":3.04,"sentiment":"neutral","sentiment_score":0.06598173826932907},{"text":"You've reached Catherine Ford, CEO of Laurel House.","start":3.04,"end":6.18,"sentiment":"neutral","sentiment_score":0.05743659380823374},{"text":"Please leave your details, and I will get back to you as soon as I can.","start":6.8799996,"end":11.94,"sentiment":"neutral","sentiment_score":0.01725156744942069},{"text":"It may work better for you to send me a text or drop me an email on ceo@laurelhouse.org.au.","start":13.315,"end":23.095,"sentiment":"neutral","sentiment_score":-0.0223276074975729},{"text":"Otherwise, if you need support immediately, please call 1800.","start":23.474998,"end":28.454998,"sentiment":"neutral","sentiment_score":-0.13138879214723906}],"sentiment":"neutral","sentiment_score":-0.015055701852991031,"channel":1,"num_words":52,"start":2.8,"end":28.454998},{"sentences":[{"text":"So that's 180697877.","start":28.64,"end":31.939999,"sentiment":"neutral","sentiment_score":0.012170628644526005}],"sentiment":"neutral","sentiment_score":0.012170628644526005,"channel":1,"num_words":3,"start":28.64,"end":31.939999}]},"summary":{"result":"success","short":"The CEO of Laurel House, Catherine Ford, is not available to answer the phone and directs callers to leave their details through the company's website or send an email. She also provides a phone number for immediate support if needed."},"intents":{"segments":[{"text":"So that's 180697877.","start_word":52,"end_word":54,"intents":[{"intent":"Request contact","confidence_score":0.016466191}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached Catherine Ford, CEO of Laurel House. Please leave your details, and I will get back to you as soon as I can. It may work better for you to send me a text or drop me an email on ceo@laurelhouse.org.au. Otherwise, if you need support immediately, please call 1800. So that's 180697877.","start_word":0,"end_word":54,"sentiment":"neutral","sentiment_score":-0.0014545221347361803}],"average":{"sentiment":"neutral","sentiment_score":-0.001454522096833517}}}}