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Good afternoon. This is here at home accounts. How may I help you today? Mhmm.\n\nMhmm. I got it. So your main concern is to have an access to your Indian phone number linked to your subscription? Mhmm. So you your subscription came from Airtel India?\n\nOkay. I've got it. I got it. So, technically, if your subscription came from Airtel India, we cannot provide you any support because this is Airtel Australia. What we do is to provide Internet services and mobile plan services, but only within Australia, and we only support Australian phone number.\n\nIt just so happened we're using the same Airtel name, but we are solely operating. We're not affiliated. Yeah. Yeah. That is correct.\n\nEven though I would love to since we are not affiliated, we don't have any contact details about Airtel India. Yeah. You're welcome. Have a great day. Appreciate your time.\n\nThank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.64,"end":0.96,"sentiment":"neutral","sentiment_score":0.2082383334636688},{"text":"Good afternoon.","start":0.96,"end":1.5999999,"sentiment":"positive","sentiment_score":0.35496269166469574},{"text":"This is here at home accounts.","start":1.5999999,"end":2.96,"sentiment":"positive","sentiment_score":0.37509073813756305},{"text":"How may I help you today?","start":2.96,"end":4.26,"sentiment":"positive","sentiment_score":0.40932004650433856},{"text":"Mhmm.","start":10.96,"end":11.46,"sentiment":"neutral","sentiment_score":-0.02117019146680832}],"sentiment":"positive","sentiment_score":0.35021613957360387,"num_words":16,"start":0.64,"end":11.46},{"sentences":[{"text":"Mhmm.","start":32.23,"end":32.73,"sentiment":"neutral","sentiment_score":-0.033842578530311584},{"text":"I got it.","start":52.81,"end":53.530003,"sentiment":"neutral","sentiment_score":-0.050206124782562256},{"text":"So your main concern is to have an access to your Indian phone number linked to your subscription?","start":53.530003,"end":62.350002,"sentiment":"neutral","sentiment_score":-0.045315215778019696},{"text":"Mhmm.","start":65.53,"end":66.03,"sentiment":"neutral","sentiment_score":-0.03847213834524155},{"text":"So you your subscription came from Airtel India?","start":81.340004,"end":84.88,"sentiment":"neutral","sentiment_score":-0.021101007936522365}],"sentiment":"neutral","sentiment_score":-0.03894887221676688,"num_words":31,"start":32.23,"end":84.88},{"sentences":[{"text":"Okay.","start":86.54,"end":87.04,"sentiment":"neutral","sentiment_score":-0.005637877620756626},{"text":"I've got it.","start":87.18,"end":88.16,"sentiment":"neutral","sentiment_score":-0.01418919488787651},{"text":"I got it.","start":89.9,"end":90.7,"sentiment":"neutral","sentiment_score":-0.01328766718506813},{"text":"So, technically, if your subscription came from Airtel India, we cannot provide you any support because this is Airtel Australia.","start":90.7,"end":100.884995,"sentiment":"neutral","sentiment_score":-0.1461673140525818},{"text":"What we do is to provide Internet services and mobile plan services, but only within Australia, and we only support Australian phone number.","start":101.104996,"end":111.36,"sentiment":"neutral","sentiment_score":-0.07918309501331786}],"sentiment":"neutral","sentiment_score":-0.09665251860395074,"num_words":50,"start":86.54,"end":111.36},{"sentences":[{"text":"It just so happened we're using the same Airtel name, but we are solely operating.","start":111.36,"end":117.619995,"sentiment":"neutral","sentiment_score":-0.08024020393689474},{"text":"We're not affiliated.","start":118.71999,"end":119.78,"sentiment":"neutral","sentiment_score":-0.12191460529963176},{"text":"Yeah.","start":122.24,"end":122.74,"sentiment":"neutral","sentiment_score":-0.01922102272510529},{"text":"Yeah.","start":129.745,"end":130.065,"sentiment":"neutral","sentiment_score":-0.008009285666048527},{"text":"That is correct.","start":130.065,"end":130.865,"sentiment":"neutral","sentiment_score":-0.002459179610013962}],"sentiment":"neutral","sentiment_score":-0.06973716183363096,"num_words":23,"start":111.36,"end":130.865},{"sentences":[{"text":"Even though I would love to since we are not affiliated, we don't have any contact details about Airtel India.","start":130.865,"end":137.605,"sentiment":"neutral","sentiment_score":-0.09773428905755281},{"text":"Yeah.","start":139.425,"end":139.925,"sentiment":"neutral","sentiment_score":0.06927331537008286},{"text":"You're welcome.","start":140.50294,"end":141.32294,"sentiment":"neutral","sentiment_score":0.2717265412211418},{"text":"Have a great day.","start":141.54294,"end":142.68294,"sentiment":"positive","sentiment_score":0.49409642815589905},{"text":"Appreciate your time.","start":142.98294,"end":144.02293,"sentiment":"positive","sentiment_score":0.33435705304145813}],"sentiment":"neutral","sentiment_score":0.05458324961364269,"num_words":30,"start":130.865,"end":144.02293},{"sentences":[{"text":"Thank you.","start":144.02293,"end":144.50294,"sentiment":"positive","sentiment_score":0.33842185139656067},{"text":"Bye bye.","start":144.50294,"end":145.24294,"sentiment":"neutral","sentiment_score":0.19091609865427017}],"sentiment":"neutral","sentiment_score":0.2646689750254154,"num_words":4,"start":144.02293,"end":145.24294}]}}]},{"alternatives":[{"transcript":"Hi. I had my atrial SIM in India. And, like, when I traveled to Australia for studying, I, you know, grabbed another SIM, like, from local SIM from here. Okay? Now, like, I have to change my iPhone region from India to Australia so that I can download all the apps available in Australia. Right? But I'm not able to do that because one of my subscription of Apple TV is linked to my Wi Fi services. And I am not able to turn off that subscription. Otherwise, I cannot change my region. So that's why I am contacting here. No. No. I have that access. Like, I have converted my SIM already to eSIM. I have the access. My, you know, messages are on, but I want to access like, I want Airtel to help me turn off my subscription of Apple TV. So that I can yes. Along with my Mhmm. Okay. Okay. So you have no, like, solution to this? Like, can you, like, provide a number where where I can call to Aetel and something like that? Okay. Okay. Okay. Thank you. Thank you. You too. 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I had my atrial SIM in India. And, like, when I traveled to Australia for studying, I, you know, grabbed another SIM, like, from local SIM from here. Okay? Now, like, I have to change my iPhone region from India to Australia so that I can download all the apps available in Australia.\n\nRight? But I'm not able to do that because one of my subscription of Apple TV is linked to my Wi Fi services. And I am not able to turn off that subscription. Otherwise, I cannot change my region. So that's why I am contacting here.\n\nNo. No. I have that access. Like, I have converted my SIM already to eSIM. I have the access.\n\nMy, you know, messages are on, but I want to access like, I want Airtel to help me turn off my subscription of Apple TV. So that I can yes. Along with my Mhmm. Okay. Okay.\n\nSo you have no, like, solution to this? Like, can you, like, provide a number where where I can call to Aetel and something like that? Okay. Okay. Okay.\n\nThank you. Thank you. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.12,"end":5.62,"sentiment":"neutral","sentiment_score":0.02625997923314571},{"text":"I had my atrial SIM in India.","start":7.2,"end":9.7,"sentiment":"neutral","sentiment_score":-0.0075951094872185165},{"text":"And, like, when I traveled to Australia for studying, I, you know, grabbed another SIM, like, from local SIM from here.","start":10.639999,"end":20.295,"sentiment":"neutral","sentiment_score":-0.01856533797191722},{"text":"Okay?","start":20.295,"end":20.795,"sentiment":"neutral","sentiment_score":-0.006299806758761406},{"text":"Now, like, I have to change my iPhone region from India to Australia so that I can download all the apps available in Australia.","start":21.335,"end":30.789999,"sentiment":"neutral","sentiment_score":-0.01257863089752694}],"sentiment":"neutral","sentiment_score":-0.013425274683093583,"num_words":54,"start":5.12,"end":30.789999},{"sentences":[{"text":"Right?","start":31.009998,"end":31.509998,"sentiment":"neutral","sentiment_score":-0.0176689513027668},{"text":"But I'm not able to do that because one of my subscription of Apple TV is linked to my Wi Fi services.","start":32.37,"end":41.11,"sentiment":"neutral","sentiment_score":-0.2587198808111928},{"text":"And I am not able to turn off that subscription.","start":43.135002,"end":46.035,"sentiment":"neutral","sentiment_score":-0.2680137097835541},{"text":"Otherwise, I cannot change my region.","start":47.055,"end":49.375,"sentiment":"neutral","sentiment_score":-0.2581724748015404},{"text":"So that's why I am contacting here.","start":49.375,"end":51.475002,"sentiment":"neutral","sentiment_score":-0.1285140269568988}],"sentiment":"neutral","sentiment_score":-0.23561470574982787,"num_words":46,"start":31.009998,"end":51.475002},{"sentences":[{"text":"No.","start":60.190002,"end":60.690002,"sentiment":"neutral","sentiment_score":-0.07750357687473297},{"text":"No.","start":62.91,"end":63.31,"sentiment":"neutral","sentiment_score":-0.1016298532485962},{"text":"I have that access.","start":63.31,"end":64.69,"sentiment":"neutral","sentiment_score":-0.07482787780463696},{"text":"Like, I have converted my SIM already to eSIM.","start":65.15,"end":68.130005,"sentiment":"neutral","sentiment_score":-0.04779516698585616},{"text":"I have the access.","start":68.75,"end":69.87,"sentiment":"neutral","sentiment_score":-0.04376559192314744}],"sentiment":"neutral","sentiment_score":-0.057034937468798536,"num_words":19,"start":60.190002,"end":69.87},{"sentences":[{"text":"My, you know, messages are on, but I want to access like, I want Airtel to help me turn off my subscription of Apple TV.","start":69.87,"end":80.225006,"sentiment":"neutral","sentiment_score":-0.07934123381972313},{"text":"So that I can yes.","start":80.925,"end":85.745,"sentiment":"neutral","sentiment_score":-0.014496649615466595},{"text":"Along with my Mhmm.","start":86.85,"end":96.47,"sentiment":"neutral","sentiment_score":-0.02534397109411657},{"text":"Okay.","start":105.815,"end":106.315,"sentiment":"neutral","sentiment_score":-0.06060709431767464},{"text":"Okay.","start":120.909996,"end":121.409996,"sentiment":"neutral","sentiment_score":-0.016847021877765656}],"sentiment":"neutral","sentiment_score":-0.06207900261506438,"num_words":36,"start":69.87,"end":121.409996},{"sentences":[{"text":"So you have no, like, solution to this?","start":121.63,"end":124.11,"sentiment":"neutral","sentiment_score":-0.037312307162210345},{"text":"Like, can you, like, provide a number where where I can call to Aetel and something like that?","start":124.11,"end":129.345,"sentiment":"neutral","sentiment_score":-0.021346222040139966},{"text":"Okay.","start":135.985,"end":136.485,"sentiment":"neutral","sentiment_score":-0.06299016624689102},{"text":"Okay.","start":138.30501,"end":138.80501,"sentiment":"neutral","sentiment_score":0.008889066986739635},{"text":"Okay.","start":139.16295,"end":139.48294,"sentiment":"neutral","sentiment_score":0.030561398714780807}],"sentiment":"neutral","sentiment_score":-0.024354143260881818,"num_words":29,"start":121.63,"end":139.48294},{"sentences":[{"text":"Thank you.","start":139.48294,"end":140.30295,"sentiment":"neutral","sentiment_score":0.1771414652466774},{"text":"Thank you.","start":140.52293,"end":141.34294,"sentiment":"neutral","sentiment_score":0.3299345225095749},{"text":"You too.","start":142.92294,"end":143.58295,"sentiment":"positive","sentiment_score":0.3517608642578125},{"text":"Bye.","start":145.48294,"end":145.98294,"sentiment":"neutral","sentiment_score":0.08238242566585541}],"sentiment":"neutral","sentiment_score":0.25715087567056927,"num_words":7,"start":139.48294,"end":145.98294}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. This is here at home accounts. How may I help you today?\n\nChannel 1: Hi. I had my atrial SIM in India. And,\n\nChannel 0: Mhmm.\n\nChannel 1: like, when I traveled to Australia for studying, I, you know, grabbed another SIM, like, from local SIM from here. Okay? Now, like, I have to change my iPhone region from India to Australia so that I can download all the apps available in Australia. Right?\n\nChannel 0: Mhmm.\n\nChannel 1: But I'm not able to do that because one of my subscription of Apple TV is linked to my Wi Fi services. And I am not able to turn off that subscription. Otherwise, I cannot change my region. So that's why I am contacting here.\n\nChannel 0: I got it. So your main concern is to have an access to your Indian phone number\n\nChannel 1: No.\n\nChannel 0: linked to your subscription?\n\nChannel 1: No. I have that access. Like, I\n\nChannel 0: Mhmm.\n\nChannel 1: have converted my SIM already to eSIM. I have the access. My, you know, messages are on, but I want to access like, I want Airtel to help me turn off my subscription of Apple TV. So that\n\nChannel 0: So\n\nChannel 1: I\n\nChannel 0: you\n\nChannel 1: can\n\nChannel 0: your subscription came from Airtel India?\n\nChannel 1: yes.\n\nChannel 0: Okay.\n\nChannel 1: Along with\n\nChannel 0: I've\n\nChannel 1: my\n\nChannel 0: got it. I got it. So, technically, if your subscription came from Airtel India,\n\nChannel 1: Mhmm.\n\nChannel 0: we cannot provide you any support because this is Airtel Australia. What we do is to provide Internet services and mobile plan services,\n\nChannel 1: Okay.\n\nChannel 0: but only within Australia, and we only support Australian phone number. It just so happened we're using the same Airtel name, but we are solely operating. We're not affiliated.\n\nChannel 1: Okay. So you have\n\nChannel 0: Yeah.\n\nChannel 1: no, like, solution to this? Like, can you, like, provide a number where where I can call to Aetel and something like that?\n\nChannel 0: Yeah. That is correct. Even though I would love to since we are not affiliated, we don't have any contact details\n\nChannel 1: Okay.\n\nChannel 0: about Airtel India.\n\nChannel 1: Okay. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Thank you.\n\nChannel 0: You're\n\nChannel 1: Thank\n\nChannel 0: welcome.\n\nChannel 1: you.\n\nChannel 0: Have a great day.\n\nChannel 1: You\n\nChannel 0: Appreciate\n\nChannel 1: too.\n\nChannel 0: your time. Thank you. Bye bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.64,"end":0.96,"sentiment":"neutral","sentiment_score":0.2082383334636688},{"text":"Good afternoon.","start":0.96,"end":1.5999999,"sentiment":"positive","sentiment_score":0.35496269166469574},{"text":"This is here at home accounts.","start":1.5999999,"end":2.96,"sentiment":"positive","sentiment_score":0.37509073813756305},{"text":"How may I help you today?","start":2.96,"end":4.26,"sentiment":"positive","sentiment_score":0.40932004650433856}],"sentiment":"positive","sentiment_score":0.37497522830963137,"channel":0,"num_words":15,"start":0.64,"end":4.26},{"sentences":[{"text":"Hi.","start":5.12,"end":5.62,"sentiment":"neutral","sentiment_score":0.02625997923314571},{"text":"I had my atrial SIM in 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a great 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The customer has already switched their SIM to Airtel India but is unable to change their region. The agent explains that they only provide Internet and mobile plan services within Australia and cannot provide support for Airtel India. The customer asks for a number where they can call to get assistance from Aetel."},"intents":{"segments":[{"text":"I had my atrial SIM in India. And, Mhmm. like, when I traveled to Australia for studying, I, you know, grabbed another SIM, like, from local SIM from here. Okay? Now, like, I have to change my iPhone region from India to Australia so that I can download all the apps available in Australia. Right?","start_word":16,"end_word":70,"intents":[{"intent":"Change sim","confidence_score":0.17063643}]},{"text":"I had my atrial SIM in India. And, Mhmm. like, when I traveled to Australia for studying, I, you know, grabbed another SIM, like, from local SIM from here. Okay? Now, like, I have to change my iPhone region from India to Australia so that I can download all the apps available in Australia. Right? Mhmm.","start_word":16,"end_word":71,"intents":[{"intent":"Obtain information about ipa subscription","confidence_score":2.806886e-7}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2082383334636688},{"text":"Good afternoon. This is here at home accounts. How may I help you today?","start_word":1,"end_word":14,"sentiment":"positive","sentiment_score":0.3812409937381744},{"text":"Hi. I had my atrial SIM in India. And, Mhmm. like, when I traveled to Australia for studying, I, you know, grabbed another SIM, like, from local SIM from here. Okay? Now, like, I have to change my iPhone region from India to Australia so that I can download all the apps available in Australia. Right? Mhmm. But I'm not able to do that because one of my subscription of Apple TV is linked to my Wi Fi services. And I am not able to turn off that subscription. Otherwise, I cannot change my region. So that's why I am contacting here. I got it. So your main concern is to have an access to your Indian phone number No. linked to your subscription? No. I have that access. Like, I Mhmm. have converted my SIM already to eSIM. I have the access. My, you know, messages are on, but I want to access like, I want Airtel to help me turn off my subscription of Apple TV. So that So I you can your subscription came from Airtel India? yes. Okay. Along with I've my got it. I got it. So, technically, if your subscription came from Airtel India, Mhmm. we cannot provide you any support because this is Airtel Australia. What we do is to provide Internet services and mobile plan services, Okay. but only within Australia, and we only support Australian phone number. It just so happened we're using the same Airtel name, but we are solely operating. We're not affiliated. Okay. So you have Yeah. no, like, solution to this? Like, can you, like, provide a number where where I can call to Aetel and something like that? Yeah. That is correct. Even though I would love to since we are not affiliated, we don't have any contact details Okay. about Airtel India. Okay. Okay. Yeah. Thank you. You're Thank welcome.","start_word":15,"end_word":329,"sentiment":"neutral","sentiment_score":-0.07005881518125534},{"text":"you. Have a great day. You Appreciate too.","start_word":330,"end_word":337,"sentiment":"positive","sentiment_score":0.4320386052131653},{"text":"your time. Thank you. Bye bye. Bye.","start_word":338,"end_word":344,"sentiment":"neutral","sentiment_score":0.22162437438964844}],"average":{"sentiment":"neutral","sentiment_score":-0.02933961968672903}}}}