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Thank you so much for calling your account. How may I help you today? Mhmm. Oh, actually yeah.\n\nFor your Indian phone number that you would like to use in Australia, you still need to contact your local network, which is Airtel India. And you have reached Airtel AU. We are a Internet service provider in Australia and a mobile plan services. We cannot service any other phone number. And, also, we are not affiliated.\n\nWe are a separate company. Just so happens the same Airtel. So for your concern to get support, you have to contact Airtel India. Yes. That's correct.\n\nAirtel India. And inquire about your lost SIM card if they could provide you, like, a alternate via eSIM. Okay. Alright. Sure.\n\nThank you. Have a good one. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":0.96,"sentiment":"positive","sentiment_score":0.42519548535346985},{"text":"Thank you so much for calling your account.","start":0.96,"end":3.22,"sentiment":"positive","sentiment_score":0.6967917755246162},{"text":"How may I help you today?","start":3.36,"end":4.66,"sentiment":"positive","sentiment_score":0.6044417719046274},{"text":"Mhmm.","start":12.559999,"end":13.059999,"sentiment":"neutral","sentiment_score":-0.05866948515176773},{"text":"Oh, actually yeah.","start":17.945,"end":19.725,"sentiment":"neutral","sentiment_score":-0.019546246776978176}],"sentiment":"positive","sentiment_score":0.500466952394498,"num_words":19,"start":0.71999997,"end":19.725},{"sentences":[{"text":"For your Indian phone number that you would like to use in Australia, you still need to contact your local network, which is Airtel India.","start":19.785,"end":28.205,"sentiment":"neutral","sentiment_score":-0.03307530380785465},{"text":"And you have reached Airtel AU.","start":28.82,"end":31.14,"sentiment":"neutral","sentiment_score":0.007853086766165992},{"text":"We are a Internet service provider in Australia and a mobile plan services.","start":31.14,"end":36.12,"sentiment":"neutral","sentiment_score":-0.01993034565104888},{"text":"We cannot service any other phone number.","start":36.98,"end":39.8,"sentiment":"neutral","sentiment_score":-0.14033477114779608},{"text":"And, also, we are not affiliated.","start":41.435,"end":44.495,"sentiment":"neutral","sentiment_score":-0.05994161777198315}],"sentiment":"neutral","sentiment_score":-0.04176932759174522,"num_words":57,"start":19.785,"end":44.495},{"sentences":[{"text":"We are a separate company.","start":44.715,"end":46.155,"sentiment":"neutral","sentiment_score":-0.0357229471206665},{"text":"Just so happens the same Airtel.","start":46.155,"end":48.175,"sentiment":"neutral","sentiment_score":-0.015715830959379673},{"text":"So for your concern to get support, you have to contact Airtel India.","start":48.875,"end":54.015,"sentiment":"neutral","sentiment_score":-0.032665129750967026},{"text":"Yes.","start":57.86,"end":58.34,"sentiment":"neutral","sentiment_score":0.08559251576662064},{"text":"That's correct.","start":58.34,"end":59.14,"sentiment":"neutral","sentiment_score":0.1275830864906311}],"sentiment":"neutral","sentiment_score":-0.01321473034719626,"num_words":27,"start":44.715,"end":59.14},{"sentences":[{"text":"Airtel India.","start":59.14,"end":60.12,"sentiment":"neutral","sentiment_score":0.07540080323815346},{"text":"And inquire about your lost SIM card if they could provide you, like, a alternate via eSIM.","start":60.34,"end":67.16,"sentiment":"neutral","sentiment_score":0.04698561657877529},{"text":"Okay.","start":70.11694,"end":70.61694,"sentiment":"neutral","sentiment_score":0.12621724605560303},{"text":"Alright.","start":70.91694,"end":71.41694,"sentiment":"neutral","sentiment_score":0.18060193955898285},{"text":"Sure.","start":71.47694,"end":71.97694,"sentiment":"neutral","sentiment_score":0.1959293782711029}],"sentiment":"neutral","sentiment_score":0.06601389328187163,"num_words":22,"start":59.14,"end":71.97694},{"sentences":[{"text":"Thank you.","start":72.83694,"end":73.55694,"sentiment":"positive","sentiment_score":0.5701386630535126},{"text":"Have a good one.","start":73.55694,"end":74.61694,"sentiment":"positive","sentiment_score":0.5613285303115845},{"text":"Bye bye.","start":75.15694,"end":75.671936,"sentiment":"neutral","sentiment_score":0.16971587389707565}],"sentiment":"positive","sentiment_score":0.4656278993934393,"num_words":8,"start":72.83694,"end":75.671936}]}}]},{"alternatives":[{"transcript":"Yeah. Hi. I recently lost my eSIM. It was my India number. Is there any way I can get a new here in Sydney with the same number? Hotel India. Okay. Okay. Yeah. Thanks. I'll contact you. Bye 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Hi. I recently lost my eSIM. It was my India number. Is there any way I can get a new here in Sydney with the same number?\n\nHotel India. Okay. Okay. Yeah. Thanks.\n\nI'll contact you. Bye bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":5.92,"end":6.16,"sentiment":"neutral","sentiment_score":0.02205156721174717},{"text":"Hi.","start":6.16,"end":6.66,"sentiment":"neutral","sentiment_score":-0.05539664626121521},{"text":"I recently lost my eSIM.","start":8.08,"end":10.0199995,"sentiment":"neutral","sentiment_score":-0.2340818464756012},{"text":"It was my India number.","start":10.16,"end":11.94,"sentiment":"neutral","sentiment_score":-0.1464889883995056},{"text":"Is there any way I can get a new here in Sydney with the same number?","start":13.525,"end":18.825,"sentiment":"neutral","sentiment_score":-0.04586777975782752}],"sentiment":"neutral","sentiment_score":-0.09536013319822294,"num_words":28,"start":5.92,"end":18.825},{"sentences":[{"text":"Hotel India.","start":56.56,"end":57.36,"sentiment":"neutral","sentiment_score":-0.009249953553080559},{"text":"Okay.","start":57.36,"end":57.86,"sentiment":"neutral","sentiment_score":0.048048246651887894},{"text":"Okay.","start":69.59694,"end":70.07694,"sentiment":"neutral","sentiment_score":0.05923231318593025},{"text":"Yeah.","start":70.07694,"end":70.39694,"sentiment":"neutral","sentiment_score":0.07578098773956299},{"text":"Thanks.","start":70.39694,"end":70.87694,"sentiment":"neutral","sentiment_score":0.2887239456176758}],"sentiment":"neutral","sentiment_score":0.07554759768148263,"num_words":6,"start":56.56,"end":70.87694},{"sentences":[{"text":"I'll contact you.","start":70.87694,"end":72.23694,"sentiment":"neutral","sentiment_score":0.18101205925146738},{"text":"Bye bye.","start":72.23694,"end":72.976944,"sentiment":"neutral","sentiment_score":0.23157279193401337}],"sentiment":"neutral","sentiment_score":0.20123635232448578,"num_words":5,"start":70.87694,"end":72.976944}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Yeah. Hi. I recently lost my eSIM. It was my India number.\n\nChannel 0: Mhmm.\n\nChannel 1: Is there any way I can get a new here in Sydney with the\n\nChannel 0: Oh,\n\nChannel 1: same\n\nChannel 0: actually\n\nChannel 1: number?\n\nChannel 0: yeah. For your Indian phone number that you would like to use in Australia, you still need to contact your local network, which is Airtel India. And you have reached Airtel AU. We are a Internet service provider in Australia and a mobile plan services. We cannot service any other phone number.\n\nAnd, also, we are not affiliated. We are a separate company. Just so happens the same Airtel. So for your concern to get support, you have to contact Airtel India.\n\nChannel 1: Hotel India. Okay.\n\nChannel 0: Yes. That's correct. Airtel India. And inquire about your lost SIM card if they could provide you, like, a alternate via eSIM.\n\nChannel 1: Okay. Yeah.\n\nChannel 0: Okay.\n\nChannel 1: Thanks. I'll\n\nChannel 0: Alright.\n\nChannel 1: contact\n\nChannel 0: Sure.\n\nChannel 1: you. Bye bye.\n\nChannel 0: Thank you. Have a good one. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":0.96,"sentiment":"positive","sentiment_score":0.42519548535346985},{"text":"Thank you so much for calling your account.","start":0.96,"end":3.22,"sentiment":"positive","sentiment_score":0.6967917755246162},{"text":"How may I help you today?","start":3.36,"end":4.66,"sentiment":"positive","sentiment_score":0.6044417719046274}],"sentiment":"positive","sentiment_score":0.6417453547318777,"channel":0,"num_words":15,"start":0.71999997,"end":4.66},{"sentences":[{"text":"Yeah.","start":5.92,"end":6.16,"sentiment":"neutral","sentiment_score":0.02205156721174717},{"text":"Hi.","start":6.16,"end":6.66,"sentiment":"neutral","sentiment_score":-0.05539664626121521},{"text":"I recently lost my eSIM.","start":8.08,"end":10.0199995,"sentiment":"neutral","sentiment_score":-0.2340818464756012},{"text":"It was my India 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your Indian phone number that you would like to use in Australia, you still need to contact your local network, which is Airtel India.","start":19.785,"end":28.205,"sentiment":"neutral","sentiment_score":-0.03307530380785465},{"text":"And you have reached Airtel AU.","start":28.82,"end":31.14,"sentiment":"neutral","sentiment_score":0.007853086766165992},{"text":"We are a Internet service provider in Australia and a mobile plan services.","start":31.14,"end":36.12,"sentiment":"neutral","sentiment_score":-0.01993034565104888},{"text":"We cannot service any other phone number.","start":36.98,"end":39.8,"sentiment":"neutral","sentiment_score":-0.14033477114779608}],"sentiment":"neutral","sentiment_score":-0.039392527868935406,"channel":0,"num_words":52,"start":19.225,"end":39.8},{"sentences":[{"text":"And, also, we are not affiliated.","start":41.435,"end":44.495,"sentiment":"neutral","sentiment_score":-0.05994161777198315},{"text":"We are a separate 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bye.","start":72.23694,"end":72.976944,"sentiment":"neutral","sentiment_score":0.23157279193401337}],"sentiment":"neutral","sentiment_score":0.2271048923333486,"channel":1,"num_words":3,"start":71.75694,"end":72.976944},{"sentences":[{"text":"Thank you.","start":72.83694,"end":73.55694,"sentiment":"positive","sentiment_score":0.5701386630535126},{"text":"Have a good one.","start":73.55694,"end":74.61694,"sentiment":"positive","sentiment_score":0.5613285303115845},{"text":"Bye bye.","start":75.15694,"end":75.671936,"sentiment":"neutral","sentiment_score":0.16971587389707565}],"sentiment":"positive","sentiment_score":0.4656278993934393,"channel":0,"num_words":8,"start":72.83694,"end":75.671936}]},"summary":{"result":"success","short":"The customer lost their eSIM and called the agent's account. The agent informed the customer that they need to contact Airtel India for support, but they are not affiliated with Airtel AU. The agent also advised the customer to inquire about their lost SIM card and to contact Sure for assistance."},"intents":{"segments":[{"text":"So for your concern to get support, you have to contact Airtel India. Hotel India.","start_word":115,"end_word":129,"intents":[{"intent":"Contact airtel india","confidence_score":0.022288214}]}]},"sentiments":{"segments":[{"text":"Hi. Thank you so much for calling your account. How may I help you today?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.6291692852973938},{"text":"Yeah. Hi. I recently lost my eSIM. It was my India number. Mhmm. Is there any way I can get a new here in Sydney with the Oh, same actually number? yeah. For your Indian phone number that you would like to use in Australia, you still need to contact your local network, which is Airtel India. And you have reached Airtel AU. We are a Internet service provider in Australia and a mobile plan services. We cannot service any other phone number. And, also, we are not affiliated. We are a separate company. Just so happens the same Airtel. So for your concern to get support, you have to contact Airtel India. Hotel India. Okay. Yes. That's correct. Airtel India. And inquire about your lost SIM card if they could provide you, like, a alternate via eSIM. Okay. Yeah. Okay. Thanks. I'll Alright. contact Sure. you. Bye bye.","start_word":15,"end_word":163,"sentiment":"neutral","sentiment_score":-0.006650419905781746},{"text":"Thank you. Have a good one.","start_word":164,"end_word":169,"sentiment":"positive","sentiment_score":0.5580177307128906},{"text":"Bye bye.","start_word":170,"end_word":171,"sentiment":"neutral","sentiment_score":0.19425760209560392}],"average":{"sentiment":"neutral","sentiment_score":0.06461506355099561}}}}